Hotel - Mercure Maceio Pajucara Hotel
Mercure Hotel Mercure Hotel

Mercure Maceio Pajucara Hotel

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4.0/5 1,249 reviews
All hotels in Maceio
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Early check in from 8am
  • Shoe shine machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-03:00
    • Opening hours : Week-end 19:00-03:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Intimate apartments with restrained, modern decor.

  • 116 rooms
  • 116 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 9 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 4,373 reviews

Our guest reviews for Mercure Maceio Pajucara Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,249 reviews
AccorHotels certified review
Renato D. Couples - 08/04/2018
« High cost for low quality, rely only on the name, avoid stay in this hotel during your stay in Maceio »

Car parking and breakfast too expensive, freeze was doing strong noise and nobody replaced. They did no provide additional sheets also employe almost changed me a breakfast without have it. Not good cleaning on arrival an towers dark as well. Too expensive for such bad quality

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Renato D., boa noite! Agradecemos por nos contar sobre sua experiência no Mercure Maceió Pajuçara. Sentimos muito não termos correspondido ás suas expectativas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Agradecemos que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor servi-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

AccorHotels certified review
Rosana L. Couples - 24/03/2018
« Otima estadia. »

Otima, estadia ....

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Rosana l., boa tarde! Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Maceió Pajuçara. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço exemplar. Esperamos revê-la em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

AccorHotels certified review
Susana Couples - 20/03/2018
« A nice hotel »

The hotel is perfectly located just across from the beach and in the best area of Maceio. Very comfortable room but we did not have the room made twice, which was not good. Varied and complete breakfast. The people were very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susana, good night! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thais Pradella Gerente Geral

TripAdvisor review
Couples - 26/02/2018
« very good and reliable hotel »

cleanliness good, breakfast great and diversified, excellent location, super recommend, experience was very good, staff very polite and helpful, I will be back for sure.Maceió is a wonderful place to spend honeymoon.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your consideration of your stay at Mercure Maceió Pajuçara.   We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you with an exemplary service. We hope to see you again in the near future. Regards, Thais Pradella General manager

AccorHotels certified review
Soledad Friends - 28/01/2018
« Regular »

Relugar

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Soledad Margarita L., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Maceio Pajucara Hotel. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Thais Pradella Gerente Geral

AccorHotels certified review
Luiz P. S. Couples - 15/01/2018
« Very good location and great hotel »

I liked my stay at Mercure Hotel, good location by the beach and the room was OK.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Luis Paulo S., boa tarde! Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Maceió Pajuçara. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço exemplar. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

AccorHotels certified review
Anonymous Couples - 24/12/2017
« Convenient cozy hotel »

Kindly staff taking care of all details. Good breakfast buffet with fresh juices and fruits and also tapiocas. Well located, with some walking distance spots to be visited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Fernanda S., good night! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thais Pradella Gerente Geral

AccorHotels certified review
Bruce J. Families - 14/11/2017
« Extremely, but not Completely Satisfied »

Although not everything worked like clock work, our stay was one of the very best we've had in any hotel. I made the reservation for my wife and I and the families of our three sister in laws. Everyone was ecstatic about the stay. However, we and most other guests we interacted with had lot's of trouble getting the security measures in starting the elevators working. Also, most of us paid in cash, but were told we would get a receipt in our e-mail and then later it was clarified to be 48 hours after we checked out. I find this to be abusive for guests that had a credit card guaranteed reservation and on check in paid the two night in advance. This doesn't reflect at all on you wonderful reception staff. It is bad orientation given to your employees. This includes the fact the none of your employees instructed us about the proper use of our room card in getting the elevator to work. The rest was great and we will return as we spend a good part of the year on the North Coast of Alagoas. Thanks for allowing me to comment frankly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Bruce Allen J., good afternonn! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thais Pradella Gerente Geral

AccorHotels certified review
Garner Couples - 25/10/2017

Great location. Room very small with dirty window. When we left there was no bell boy to help us with the suitcases because if was his day off. How about having someone to cover for him?

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr, Gamen D., boa noite! Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Maceió Pajuçara. Não deixaremos de partilhar os seus comentários com toda a equipe e de trabalharmos com os pontos avaliados. Sua opinião é muito importante para sempre alcançarmos nosso objetivo que é a satisfação plena dos nossos clientes. Esperamos revê-lo em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

AccorHotels certified review
Karla Couples - 17/10/2017
« Very Good »

I liked everything: food, room, bed, pillow. The room and bathroom were clean, but I think some of the front desk's staff could be more friendly and quick during the check-in and check-out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear karla lenina , good nighet! Thank you for taking the time to tell us about your experience at the Mercure Maceio Pajucara Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thais Pradella Gerente Geral

AccorHotels certified review
Alexandre Couples - 04/09/2017
« Outstanding Mercure! »

I used to stay at Mercure in several states of Brazil. I would say this one in Maceio is one of the best. The nice room, cleanness, fast check-in, friendly staff and the amazing breakfast made my stay very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Ana Paula K., boa noite! Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Maceió Pajuçara. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço exemplar. Esperamos revê-la em um futuro próximo. Atenciosamente, Thais Pradella Gerente Geral

AccorHotels certified review
Carlos Couples - 05/06/2017
« Very good »

Excellent

AccorHotels certified review
Anonymous Business - 07/05/2017

Tranquila e aconchegante

AccorHotels certified review
Anonymous Couples - 16/02/2017

Normal. Nada a relatar.

AccorHotels certified review
Anonymous Couples - 31/01/2017

Well located Good staff Good accomodations Nice people Good breakfast

AccorHotels certified review
Anonymous Couples - 23/01/2017

I always stay at Mercure hotels, as well as other Accor hotels. All are excellent and this one from Maceio is no different. I just did not like the quality of the breakfast.

AccorHotels certified review
Anonymous Solo - 23/01/2017

It was my second time at the hotel but my suggestions remain from the first time: receptionists could be more sympathy as it seems they are always in a hurry to do something else. They also did not show any interest to tell about the city and its attractions. Is it so expensive to provide a small city map including the most famous beaches? Also, I advice if you could put protections under the furniture. As you cannot change people's education, at night people use to move all furniture available in the room, which means: a chair. So, please, put protection on its feet. At last, please, change the milk in the breakfast, it has not a good taste. Parking is very good, room cleaning is very good, location is very good, servers at restaurant are good.

TripAdvisor review
Couples - 05/11/2016
« Evaluation »

It's not a 5 stars hotel, but it's very comfortable with a very good service (room service, restaurant and reception). As ever the minibar products are very expensive. I like very much the pool area - there is a beautiful view - and the attendance there was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Maceió Pajuçara. It is always a pleasure to receive feedback and I will share your comments with our team. Sincerely,

TripAdvisor review
marquesrebelo Solo travel - 18/09/2014
« cost/benefit »

Good hotel for a business travel. Rooms are not very large, closet is small , and breakfast is very expensive for brazilian normal prices. Yet price for the night, in case you have the Accor card , is advantageous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Maceió Pajuçara. It is always a pleasure to receive feedback. Thank you again for sharing your experience, and we hope your next visit. Sincerely,

TripAdvisor review
Couples - 30/05/2014
« I recommend »

A very comfortable and excellent value for money hotel. Great location and staff very helpful. The huge bed was the most made ​​me happy. One tip is to try to let the gum shrimp at the restaurant next to the hotel, and visit the beaches Gunga and Barra de São Miguel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Maceió Pajuçara. It is always a pleasure to receive feedback. Sincerely,

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