Hotel - Mercure Camboriu Hotel
Mercure Hotel Mercure Hotel

Mercure Camboriu Hotel

4.0/5 2,077 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 451.40 BRL Non member rate
From 406.26 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Airport shuttle
    • APT HERCILIO LUZ (Paying)
    • APT NAVEGANTES (Paying)
  • Languages spoken at the hotel
    • English
    • Spanish
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:00 - 00:00
    • Opening hours : Week-end 10:00 - 00:00

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
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Hotel location

Our rooms

  • 201 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 11 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • DDI - Direct Dialing In
    • Manual temperature control
    • Baby bed
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 9,043 reviews

Our guest reviews for Mercure Camboriu Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,077 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Virginia Friends - 15/01/2019 AccorHotels certified review
« Expensive and not good »

Service was awful. At the front desk I had to ask e returning: breakfast time, amenities. When I arrived at the hotel nobody came to my Car to get my luggage’s, I had to go and pick the luggage car myself. Then someone finally decided to help me. But then it took forever for them to take the luggage to my room. Bathroom didn’t look like it was cleaned at all - there was even a soap left from the prior guest. Then when it took forever for them I will never come back to this mercure and think twice before booking another mercure anywhere in the world.

Anonymous Couples - 09/01/2019 AccorHotels certified review
« Top »

Top

Horacio Families - 28/12/2018 AccorHotels certified review
« Regular »

Ar condicionado falta regulagem

Our hotel has responded to the review
Our hotel has responded to the review

Dear HORACIO M., We very much appreciate your comments regarding your stay at the Mercure Camboriu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Karina D. Couples - 20/12/2018 AccorHotels certified review
« satisfactory »

Staying at Mercure Camboriú was nice but there were some points to review as : - the smell in the bathroom was not good - the cleaning in the social areas were regular to not satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karina Renata D., We very much appreciate your comments regarding your stay at the Mercure Camboriu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Avelino M. Business - 16/12/2018 AccorHotels certified review

It was a great experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Avelino Mangisel M. J., We very much appreciate your comments regarding your stay at the Mercure Camboriu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Cesar M. Couples - 10/12/2018 AccorHotels certified review
« Satisfield »

Satisfield

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cesar M., We very much appreciate your comments regarding your stay at the Mercure Camboriu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Sachet

Francisco Business - 04/12/2018 AccorHotels certified review
« Great place to stay »

The staff was fantastic and helpful location is great recommend improve in the quality of breakfast coffee , very clean hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisco M., We very much appreciate your comments regarding your stay at the Mercure Camboriu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Sachet Manager

Diego G. Families - 26/11/2018 AccorHotels certified review
« Agradavel »

Agradavel

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Diego, Agradecemos sua avaliação e feedback em relação à sua experiência conosco. Cordialmente, Equipe Mercure Camboriú Internacional

Family - 23/11/2018 TripAdvisor review
« Amazing! »

We've had a wonderful stay at the Mercure Camboriu! Rooms are comfortable, clean and modern. The hotel smells wonderfully, once you get in, you can feel it and relax. Staff is very polite and caring. Breakfast is also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tati, We appreciate your feedback regarding your experience with us. It was with pleasure that we received your congratulations. We will not fail to share your feedback with the entire team. Your satisfaction is the best reward for our employees who work every day to provide you an impeccable service. In the expectation of welcoming you again, please accept our compliments. Sincerely, Mercure Camboriu International Team

Ronaldo Business - 05/11/2018 AccorHotels certified review
« Excellent »

Quite secure, cordial and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronaldo F., We very much appreciate your comments regarding your stay at the Mercure Camboriu Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Mercure Camboriu Hotel

Tamara Business - 29/10/2018 AccorHotels certified review
« Breakfast was not good »

The hotel was good, but we were anxious to take a good breakfast as we thought Mercure has name, but when we got to the breakfast room i was shocked, first the place was under construction at air conditioning, i found hair on the food and the worse part PAO DE QUEIJO was not available all the time and when was ready we could eat just 3 units, if you asked for more to services people they look at you as you are a monster, to finalize the coffee was terrible. At our last day there, i liked to rest and my floor was under construction with a lot of noise... The food from room service was good!

Marise A. Couples - 16/10/2018 AccorHotels certified review
« Estadia »

Excelente

Ronny Business - 08/10/2018 AccorHotels certified review
« Satisfied for business purpose. »

At the beginning was calm, but on the second day at night the hotel was crowded and on the next day the elevator was taking forever, no matter the period.

Hai Z. Business - 26/09/2018 AccorHotels certified review

There is no control for AC. Other things are OK.

Emilio Families - 25/09/2018 AccorHotels certified review
« Standard »

Normal, nada excepcional.

Luiz I. Business - 18/09/2018 AccorHotels certified review
« Excellent Accommodations at a good price »

After a very stressful day at work I got an excellent rest and a wonderful breakfast the day after.

Ronald Solo - 16/09/2018 AccorHotels certified review
« good and comfortable stay »

comfortable and clean hotel. good price/quality. Central location yet quiet.

Steve F. Couples - 07/09/2018 AccorHotels certified review
« Comfortable hotel, good staff and perfect position »

5 nights was enough to relax and enjoy the hotel and city.

Maira M. Families - 30/08/2018 AccorHotels certified review

Normal, sem expectativas

Carlos U. Families - 19/08/2018 AccorHotels certified review
« First time that My family and I got an extremely bad experience at Mercure hotels »

I may not have enough space to describe everything that was wrong during our instance, specially the first night when we checked in. I even wait one week to write down this email ,just to calm down because I was and I still very upset. I reserved a room with 2 beds,and we were extremely tired by the time we got to hotel and the person who did the check in gave us a room with only 1 bed, and then I reported ,and they sent a very old bed, I have pictures and video, it was embarrassing to see the type of bed they wanted to give us, old ,dirty, mattress with holes,, honestly I could not believe it. I did not want to publish the video because it was very unbelievable that an important hotel was doing this. then after another claim, they sent us to another room with 2 beds with a broken air conditioner, then after another claim, the give a room with 2 beds that was ready since we arrived. Why the person from the reception did not give a room that was ready , make no sense? why this person instead giving a room that was ready making us wasting a lot time?. My wife has insomnia and could sleep in the time that we was supposed to sleep because we waste a lot of time to get a room. in other words, she could not sleep during the whole night,therefore I could not also sleep. im still trying to avoid getting mad while trying to explain the event. next day( Saturday), the hotel did not even clean the room very late, did not deliver towels. When I check out ,requested to talk with the manager, but it was in vacation, and even during my check out heard other people complaining. this tells me the manager did not have an experience team to take care of any problem that came up while she/he was on vacation. I recorded by video in English the rooms numbers that I had to change during the first night. Requested to reimburse the first night during my 2 day stay, but the personal did not want to do it, wanted to give me a discount on parking lot of 80 reals. I did not accept it, because the problem was the room,and the personal,and they made me 2 charges above 500 reals for 2 nights. I was so dissapointed that I wanted a reimbursement for my whole instance,but only requested the first night, and did not get anything. I expect the Director from Sales from Latin America to call me. my USA phone is +16…, my Brazilian phone is +55…0, my company email is ca…, personal email ca… Will send an email explaining the situation to Accor corporate,and investors board, and will include the video.Because Probably the camboriu hotel does not deserve to be franchised or deserve the name of Mercure, I will send the list of all the people that stay at the accord chain on business because I recommended the chain to my business partners,and we are talking around 500 nights per year. I stayed at accord chain since several years ago, and never were treated like this. Anyway, I very upset about it,and not looking to come back to Mercure Camboriu,since they do not deserve to be call Mercure.

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