Hotel - ibis Singapore on Bencoolen
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Singapore on Bencoolen Hotel

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4.0/5 6,767 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Laundromat (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The new Sweetbed by ibis bedding offers you the ultimate in sleeping comfort by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

  • 538 rooms
  • 504 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 29 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 14,512 reviews

Our guest reviews for ibis Singapore on Bencoolen

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 6,767 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Michael M. Business - 19/04/2018
« Very good »

Very good as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Edna L. J. Friends - 19/04/2018
« Very Satisfied »

Staff are very accommodating =)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Perry Business - 19/04/2018
« Friendly and Efficient »

I have stayed at this hotel over many years, and it lived up to my past pleasant experiences.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
G. Friends - 18/04/2018
« Excellent and friendly staff. »

Excellent service from check in to restaurant to checkout, very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Neil M. Families - 18/04/2018
« Second Time around »

This was our second stay at this hotel , we love the location . we love the hotel and we love the staff.This was the first overseas trip for my mother and she was really happy with everything about her stay , she has many good memories . We need to mention the staff ,.......from front desk to bar/restaurant and housekeeping all our time spent with them was great , a special mention needs to be made of Dash , Jeto , Arvind,and Alvin .....brilliant stuff guys and girls.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. We are so pleased to hear that our professionally trained staff served you well. We will be sure to give Dash, Jeto, Aravind and Alvin the recognition they deserve. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Jenny Y. Solo - 18/04/2018
« Customer friendly and well located hotel »

This was my second visit to the hotel. Very happy that they recognised my silver Accorplus membership. I Received a welcome letter from the hotel. Although I did not request, I was delighted they provided extended checkout time till 4 pm and a ‘Handy’ phone during my stay at no extra cost. Will definitely stay there again on my next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Y., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Philip K. Couples - 18/04/2018
« Pleasant stay at Ibis on Bencoolen. »

My wife and I enjoyed our stay with Ibis. The room was comfortable albeit on the small side which is not unusual for Singapore. The staff were pleasant and helpful and the buffet breakfast was plentiful. We would recommend Ibis for an inexpensive stay in Singapore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Joann C. Business - 18/04/2018
« Improvements for facilities needed »

Breakfast buffet was bad - staff didn't even lead me to a table, a lot of people were there so hard to get food and needed to queue for coffee, food was just so-so. Took too long to wait for the lift - there were 4 lifts but it took ages to get into one and it was completely full. It took me 10 minutes to get down from 11/F to 1/F. Staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., Thank you for taking the time to tell us about your experience at the ibis Singapore on Bencoolen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for the feedback on our breakfast buffet service. Rest assured, I have informed the executive chef and we are working on improving our service. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Christian W. Couples - 18/04/2018
« Nice and Pleasant »

- Room was nice and clean - Wifi is strong and stable, please keep it up - Housekeeping staff is friendly, they will greet you with smile when they pass you by - Please increase the TV channel selection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Anonymous Business - 18/04/2018

As usual except this time Air con did not work one night, leg on fridge was broken ( fixed quickly) other than that good meals fast service and great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ted T., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. Please accept my sincere apologies that your air conditioner did not work and that the amenities in your room were not of standard. Rest assured, I have informed my engineering team and we are working on rectifying the situation. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Gus Business - 18/04/2018
« a bit noisy »

I really like the location of the hotel, the staff were helpful in my dealings with them. The air conditioning in the hall way of my floor was not working (I'm not sure if this is normal) and the guests in the neighbouring rooms were quite loud, they had their doors open moving to and from opposing rooms. To their credit I rang reception and they sent someone up which helped lessen the noise somewhat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Lynda S. Couples - 18/04/2018
« Excellent »

Great staff,very clean room, great food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Kelly P. Couples - 17/04/2018
« Great spot, close to Bugis markets and shops. »

Staff were pleasant and location central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Vicky C. Business - 17/04/2018
« Guest Lift Problem »

The guest lifts were very slowly and not able to accommodate the traffic in the morning time. It was taken over 20 mins and still couldn't get into the lift and I finally walked downstairs. Also, one of the guest lift with problem that not working normally. It was a bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., Thank you for taking the time to tell us about your experience at the ibis Singapore on Bencoolen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that you were inconvenienced by our slow moving guest lifts and that it greatly affected the quality of your stay with us. Rest assured, we are working with our engineering department to rectify this situation. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Shehani Solo - 17/04/2018
« Great Service and great location »

The service extended by Durges managing the reception was fantastic. The best I have experienced in a long time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. We are so pleased to hear that Durges served you well. We will be sure to give her the recognition she deserves. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
L. Business - 17/04/2018

Most of the things inside the room required maintenance. The curtain was full with dust. Sometimes, no hand towel given in the bathroom. The handy phone can't be charged, deficits the purpose of having it complementary for executive room stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., Thank you for taking the time to tell us about your experience at the ibis Singapore on Bencoolen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Rvdlaak Business - 17/04/2018
« A great place to stay. Hotel staff we very welcoming and accommodating. »

As a first time visitor to the IBIS Singapore, i was pleased with the favilities at the hotel. The room was clean and a great baee for my short stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronnie V., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
B K. Couples - 17/04/2018
« 3rd Stay at Ibis Bencoolen - Will return again »

This is a reasonable priced hotel in a great location with fantastic staff. It is a 2 or 5 minute walk to 3 MRT stations which is critical for getting around in Singapore. Bugist Street Market, Bugis Junction Mall or Bugis + mall are a short distance. There are local food stalls on Albert street or there is a Hawker centre close by. Cheap massages can be found Fu Lu Shou building on the ground floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms K., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Chris C. Families - 16/04/2018
« Met all my expectations. »

Hotel was in an ideal location close to transport links. Rooms were clean and comfortable. All staff were friendly and cheerful, focused on making your stay pleasant and enjoyable. Food served was excellent. Would happily stay there again and recommend to friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

AccorHotels certified review
Daniel Couples - 16/04/2018
« Leisure trip. »

Enjoyed the stay. Clean and staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carissa Francis Quality Services

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