Hotel - ibis Singapore on Bencoolen
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Singapore on Bencoolen Hotel

4.0/5 6,950 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

The new Sweetbed by ibis bedding offers you the ultimate in sleeping comfort by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

  • 538 rooms
  • 504 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 29 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 15,984 reviews

Our guest reviews for ibis Singapore on Bencoolen

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 6,950 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 16/10/2018 TripAdvisor review
« comfortable relaxed stay »

friendly, helpful and polite staff. clean and comfortable though compact room. Good breakfast, nice touch with the addition of an action station.great location with plenty of food, shopping and transport options.A bit on the pricey side.

Phil Solo - 13/10/2018 AccorHotels certified review
« Very nice stay »

Check in was fast and friendly. Room was a typical Ibis, clean, comfortable, nice bath. Complimentary wifi, flat screen tv, small fridge Being on a higher floor, meant no street noise. Cannot comment on the breakfast as I did not eat at the hotel Received two complimentary drink vouchers, the bartender that was on duty had a difficult time understanding a rum and coke. All in all a nice few days stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip L., It is wonderful to learn that your check-in experience was seamless and that you were welcomed by a well-appointed room. Please rest assured that your comment on the bartender has been passed on to our Food and Beverage manager and training efforts will be stepped up. We also hope you will have the opportunity to begin your mornings during your next stay with our delicious breakfast spread. All of us here hope to see you again soon. Sincerely, Divya Quality Services

Kok S. K. Business - 12/10/2018 AccorHotels certified review
« Nice and comfortable hotel »

Nice and comfortable hotel. Value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kok k. S., Thank you for your positive feedback. It brings us great pleasure to know your recent stay with us has left a good impression. All of us here hope to see you again soon. Sincerely, Divya Quality Services

Preena Solo - 12/10/2018 AccorHotels certified review
« Delicious food »

Food at Taste restaurant in the hotel is very nice especially Char Kway Teow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Preena M., Thank you for your wonderful praises! Char Kway Teow is indeed a dish that is favoured by many locals and we are happy to hear that Taste's version has impressed you greatly. We hope to welcome you again for another delicious, local experience. Sincerely, Divya Quality Services

Adele W. Couples - 11/10/2018 AccorHotels certified review
« Enjoyable »

I asked for a late check out and the staff at the reception counter gave it to me willingly. I appreciate that a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Foong Chai Adele W., The team at ibis Singapore on Bencoolen is always striving to delight our guests by fulfilling their requests. We are glad to learn that you were looked after well by our colleagues and look forward to seeing you again soon. Sincerely, Divya Quality Services

Anonymous Business - 11/10/2018 AccorHotels certified review
« The most affordable and accessible place to stay in Singapore. »

I found it hard to look for the hotel from Bugis station, but once I got to the place and explored other routes, I found Ibis to be really accessible especially from Bencoolen station. The nightly rates were affordable as well. Although I did not much enjoy the breakfast buffet, my overall experience has been very much memorable. The 7Eleven and other eateries near the hotel also made my stay enjoyable. Staff members were very friendly, and the check-in/check-out process was smooth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick Vincent L., Thank you for making our day with the perfect score rating. It is most wonderful to note that you discovered a more convenient route to and from the hotel. Our strategic location is one of the reasons we remain as a preferred choice of accommodation. In the future, should you require any assistance or tips on getting around, please do not hesitate to approach our colleagues as we would be more than delighted to help. We will also relay your feedback on breakfast to our culinary team to ensure a more rewarding morning experience for all our guests. Your kind commendations on our colleagues are truly appreciated and they will be passed on to the team as it will certain motivate them. Thank you again for sharing your experience, and we hope your next visit will be as excellent as this one. Sincerely, Divya Quality Services

Bernadette O. Couples - 11/10/2018 AccorHotels certified review

Enjoyable but hotel badly needs make over

Our hotel has responded to the review
Our hotel has responded to the review

Dear John O., Thank you for taking the time to tell us about your experience at ibis Singapore on Bencoolen. It is lovely to note that you had an enjoyable stay. Please rest assured that your comment on the hotel's interior has been taken on most positively for future redevelopment plans as we would love to further elevate your experience. We look forward to welcoming you for a more satisfying stay. Sincerely, Divya Quality Services

Joe Business - 11/10/2018 AccorHotels certified review
« Convenient and Comfortable »

Clean room and comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pakorn T., Thank you for sharing your experience with us. We are glad to note that your stay with us has been comfortable. We hope to create the same comfort during your next stay with us. Sincerely, Divya Quality Services

Kee C. Y. Families - 11/10/2018 AccorHotels certified review
« very happy »

staf f very helpful especial Staff very helpful expecially your General manager.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kee Chew Y., It makes us happy knowing we have made you happy. Thank you for being an amazing guest and we will certainly relay your compliments to our General Manager, Jessica Uekermann. We look forward to seeing you again. Sincerely, Divya Quality Services

O’baird H. Solo - 10/10/2018 AccorHotels certified review
« Great hotel »

Fantastic 3 star hotel in a perfect location for exploring Singapore. 5 minute walk from a Hawker’s market for all your local eats and 10 minute walk to the malls and MRT. Enjoyable stay, no issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Obaird Tanvir H., Thank you for your glowing review regarding your recent stay at ibis Singapore on Bencoolen. Our strategic location is one of the reasons why we remain a preferred choice of accommodation. Please do not hesitate to approach our front desk colleagues during your next stay if you would like more tips on where to eat and what to do around the vicinity. We are glad you had a seamless stay with us and look forward to seeing you again soon. Sincerely, Divya Quality Services

C. K. M. Business - 10/10/2018 AccorHotels certified review
« my guest from Philippines are extremely happy with the service provided. »

i do not stay - booked room for my business client.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keng m. C., It is most encouraging to know that your guests had a more than satisfying stay at ibis Singapore on Bencoolen. We will be sharing your kind words with our colleagues who have contributed to their wonderful experience. We hope to welcome everyone again in the near future. Sincerely, Divya Quality Services

Anonymous Business - 10/10/2018 AccorHotels certified review
« Great stay »

Always great Staff hospitable and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ted T., Thank you for your positive feedback. Your comments on our exceptional service are truly appreciated and will be passed on to our colleagues. They will be delighted to know their efforts have been recognised. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Divya Quality Services

Jill Friends - 10/10/2018 AccorHotels certified review
« Basic but meeting all needs! »

Very clean, well serviced hotel, good location and reasonably priced for the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill R., Thank you for making us your choice of accommodation. We are glad to note that the location of the hotel has served you well and it is also wonderful to know that you found our pricing structure suitable. Your comments on our service are truly appreciated and we hope to welcome you again soon. Sincerely, Divya Quality Services

Leanne Friends - 09/10/2018 AccorHotels certified review
« Fantastic stay with clean room and friendly staff. »

Had a very positive experience. Would recommend this hotel for location. Staff were very helpful and friendly. Room was very clean. The only negative was the hallway noise from other guests as the doors weren't sound proof.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leanne F., Thank you for your positive feedback. It brings us great joy to know that we have surpassed all expectations in terms of service, accommodation and location. Your comments on the corridor noise have been noted for immediate remedial to ensure a more peaceful stay in the future. We look forward to warmly welcoming you again to ibis Singapore on Bencoolen. Sincerely, Divya Quality Services

Carmella G. Business - 09/10/2018 AccorHotels certified review
« Comfortable »

Staff were pleasant and approachable. They always greeted me with a smile, making me feel at ease in a foreign country.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carmella G., Thank you for your ringing endorsements of the service rendered by our colleagues. We are glad to learn that the team created a home away from home experience, which is what the hotel stands for. We will certainly be passing your comments to our colleagues as they will be delighted to know their efforts have been recognised. All of us here look forward to warmly welcoming you again for another amazing stay. Sincerely, Divya Quality Services

Anonymous Business - 09/10/2018 AccorHotels certified review

Early check in was given a service without extra charge .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duangjan K., Thank you for sharing your positive experience with us. It is great to know that you had a rewarding stay at ibis Singapore on Bencoolen and look forward to welcoming you again in the near future. Sincerely, Divya Quality Services

Tommie C. Couples - 09/10/2018 AccorHotels certified review
« Good »

Was nice ... but air con was warm!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiang Meng c., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. Please rest assured that your comments on the air-conditioning have been highlighted to our engineering department for immediate remedial. Sincerely, Divya Quality Services

John H. Couples - 09/10/2018 AccorHotels certified review
« well located, great staff, good meals. »

a good quality Ibis experience...

Our hotel has responded to the review
Our hotel has responded to the review

Dear John h., Thank you for your wonderful review. It brings us great pleasure to note that you were well taken care of by our team of colleagues and enjoyed the culinary offerings in our restaurant. Our strategic location makes us a preferred choice of accommodation among many travellers and we are glad that you were able to take advantage of it. We look forward to welcoming you for another fantastic stay. Sincerely, Divya Quality Services

Vincent Business - 09/10/2018 AccorHotels certified review
« need fine tuning »

courteous staff but many things nt walked through enough by management - late check out granted one night. Well they should inform us to update the magnetoc keycard. Waste half an hour the next day to get access to room again. - water bottles. Well if we want to save the environment there are other ways of doing it

Kenny C. Families - 09/10/2018 AccorHotels certified review
« Good but not great »

Overall it's ok but not great. One of the front desk lady not very friendly. I was asking her question about extra bed but her reply was quite "cold", as if I owed her money. Others were ok. Room service was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying Choi C., Thank you for taking the time to review our hotel. Kindly allow us to clarify that what you have experienced certainly does not reflect our service standards and we would like to sincerely apologise. Please rest assured that training efforts will be stepped up to ensure guest satisfaction at all times. Thank you again for sharing your experience, and we look forward to serving you better in the future. Sincerely, Divya Quality Services

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