Hotel - ibis Singapore on Bencoolen
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Singapore on Bencoolen Hotel

4.0/5 6,921 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The new Sweetbed by ibis bedding offers you the ultimate in sleeping comfort by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

  • 538 rooms
  • 504 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 29 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 15,773 reviews

Our guest reviews for ibis Singapore on Bencoolen

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 6,921 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Haryati F. Business - 21/09/2018 AccorHotels certified review
« Clean hotel »

Good!

Gary V. Couples - 21/09/2018 AccorHotels certified review
« everything was good,very friendly and helpful staff »

we had a very nice stay,the staff were very friendly and helpful,overall very satisfied.

Anonymous Couples - 21/09/2018 AccorHotels certified review
« Poor experience »

The toilet smelt unpleasant. The sink drain plug was stuck. The breakfast, while having a broad variety, was not fresh. e.g. Bacon was hard (not crispy), French and Danish pastries were soggy and not hot (despite being under a heat lamp), scrambled eggs tasted horrible and looked as if it was just steamed in a huge tray and mashed up before serving. There wasn't even a choice of fried egg.

Kiwimichelle1987 Couples - 21/09/2018 AccorHotels certified review
« Fantastic Breakfast, Location and Staff »

Was very impressed with this hotel. The location was great, very quiet, didnt hear a peep from the hallways or the outside world when we were in our room, and the area was safe, never felt intimidated. Oh and there was air conditioning, which was very much needed as it was HOT in Singapore. The breakfast was amazing, such variety and quantity, we did not go hungry. The staff were fantastic, so helpful and friendly and they informed us about things we didnt even know about, which ended up saving us money. The rooms are quite small and a little cramped, however we were hardly in the room as we were out sightseeing so it didnt affect us greatly. And when we arrived the shower didnt work so we were moved to a new room. Was impressed with the quickness in which this was dealt with. Overall we were really happy with this hotel. The only thing I would say is maybe have some more tv channels :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle C., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback and it is wonderful to note that our colleagues were able to go above and beyond to ensure a more seamless experience. . I will share your comments with our team as I am sure that this feedback will serve as an encouragement to continuously improve the quality of our services. Please note that your comment on the television channels has been duly noted as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

David T. R. 1. Business - 20/09/2018 AccorHotels certified review
« Pretty much as expected from many previous visits. »

Everything was satisfactory bar the restaurant service on Saturday lunchtime, when Vicky was not in charge. When she's there it runs like clockwork. Without it the service from the young male waiters was slow and unengaged, to the point where sweet did not arrive because they were not paying sufficient attention and had forgotten to order it. Unfortunately, I didn't get their names. But for that I would have been happy to say I was extremely satisfied, so it's something you might like to look at for the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David T., Thank you for sharing your valuable feedback. Please rest assured that your comments on the delayed service have been duly noted and will be shared with the team for remedial. However, we are more than pleased to note that you were well looked after by Vicky and your compliments will be shared with her as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

Lisa Couples - 20/09/2018 AccorHotels certified review
« Great location »

Came for the grand prix weekend. Hotel is within walking distance of the back of the circuit (Padang / Stamford) and only a short walk to the mrt station with a great food market across the road. Room was clean, quiet (On the 14th floor) and service was great.

Anonymous Business - 20/09/2018 AccorHotels certified review
« Small but cozy room, very good location »

The room was quite small but clean and comfortable. Overall service of the hotel was very nice including room cleaning, front dest, etc. The location was very nice, given 10min reach to all tourist spots. Staying at Ibis Singapore on Bencoolen was satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Soe Jung B., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

Christine Q. Business - 20/09/2018 AccorHotels certified review

I requested for the room facing for certain direction and in room slipper all are well attended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine Q., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

Campbell F. Solo - 20/09/2018 AccorHotels certified review
« Good time »

Great room to sleep in

Our hotel has responded to the review
Our hotel has responded to the review

Dear Campbell F., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

Couples - 20/09/2018 TripAdvisor review
« Great Breakfast and Location »

The location of this hotel is great, very close to an MRT station (Underground Transport). The breakfast offers a huge buffet range and you will not go hungry. Rooms are a little small, but we were hardly there so it didnt really matter. Rooms come air conditioned - which you will need, as it is hot in Singapore. The rooms were also very quiet, we didnt hear a peep from outside or in the hallways. The area was safe too, never felt intimidated. Our shower didnt work when we turned it on, on arrival and they swiftly moved us to a new room with a working shower, so very quick to ratify the situation. Staff were very helpful and informative. They explained everything we needed to know and more, we were very impressed with their service. Make sure you rent an "EZ Link" card from reception ($10.00 refundable deposit). It was the best way to get around (and cheap! we spend $17.00 each on transport for 6 days and we covered a lot of ground) and any money you put on the card that you don't use you can spend at the seven eleven next door to the hotel. Would recommend this hotel without hesitation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle Thank you for your glowing review. It appears that you made good use of our resources such as the EZ link card to explore the city during your stay. Our strategic location is why we are one of the most preferred hotels in Singapore. It is also wonderful to note that our colleagues were able to go above and beyond to ensure a more seamless experience. Thank you again for recommending our hotel to the online travel community. We are glad you had a comfortable stay in our well-appointed accommodation and it has been an absolute pleasure hosting you. We look forward to warmly welcoming you again. Kind regards, Divya - Quality Services

Colin B. Solo - 19/09/2018 AccorHotels certified review
« Comfortable Singapore stay. »

Rooms comfortable, spotless, well-equipped; staff friendly, helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin B., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is wonderful to note that everything was to your liking and our colleagues went above and beyond to make your stay perfect. I will certainly be sharing your comments with our team as I am sure your feedback will serve as an encouragement to continuously deliver quality service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

Grahanci3078na Solo - 19/09/2018 AccorHotels certified review
« Central Location in the Lively District of Bugis »

The staff went out of their way to provide a high level of customer service and nothing was too much trouble for them. Being directly connected to Changi Airport via Tanah Merah MRT station made access so easy and seemless and surrounding the hotel a wide variety of food and shopping options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham C., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. Our strategic location makes us one of the most preferred choices of accommodation among many travellers. It brings us great pleasure to learn that our colleagues contributed to a more fulfilling stay. It is also wonderful to note that you were able to explore the vicinity and experience the culinary delights and shopping districts. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

Anonymous Couples - 19/09/2018 AccorHotels certified review
« Excellent!! »

Really great hotel experience. The staff were very friendly and helpful and the accommodation was very clean and well kept. Location was also very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie A., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

Ann Couples - 18/09/2018 AccorHotels certified review
« Good location, good hotel. »

Always stay here when we come to Singapore and they have always been good. Only thing however, I've noticed that the toilet paper has gone down in quality (really soft and tears easily). I understand, price for the rooms have gone up but don't let the quality of some of your toiletries get affected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann D., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. Please also be assured that your comments regarding toiletries are duly noted as guest satisfaction is our utmost priority. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

Chris S. Couples - 18/09/2018 AccorHotels certified review
« Great »

Very good - helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher S., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

Louise Couples - 18/09/2018 AccorHotels certified review
« Perfect location and comfortable room »

Very quick check-in, upgrade from single beds to queen. Our room number was the same as my birthday 1409 and I received cakes on the day itself which was a lovely touch as we were a long way from home. Useful information on the MRT too. We were able to safely leave our luggage after check out and return in time for MRT to the airport. The bed was very comfy indeed. We stayed for 2 nights after 4 weeks of basic accommodation and camping in Indonesia so it was a perfect end to our holiday. All staff were very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise M., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

Eric Business - 18/09/2018 AccorHotels certified review
« Nice, clean and convenient »

Good location, friendly staff, practical layout inside the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric L., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

R. T. Couples - 18/09/2018 AccorHotels certified review
« Great central location/staff/service..... »

This was about our fourth or fifth visit and as usual we are very satisfied with the Hotle, Staff, Location, Food etc. But this time the room we had was very SMALL and pokey...... maybe it was because we had a KING bed instead of a QUEEN size.... Otherwise our stay was most enjoyable again! Compliments to “Vicky” who works in the Taste Rest/Bar area - she has looked after us for many visits over several years now and is always very professional, cheery and helpful!! She is an asset to Accor Hotels! We will be BACK!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scottney-T. R., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team, particularly Vicky, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

Anonymous Business - 18/09/2018 AccorHotels certified review
« Green/ Environmental Friendly Hotel »

Nice and cosy hotel that promoting GREEN, save the trees/earth theme.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chee Lin H., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

Terrence A. Couples - 17/09/2018 AccorHotels certified review

Everything was great! till I got the bill for the Laundry, placed under the Room Door, Please make payment as at earliest convenience, would have been good to have given the bill on Check Out, and not before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terrence A., We very much appreciate your comments regarding your stay at the ibis Singapore on Bencoolen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Divya Quality Services

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