ibis Singapore on Bencoolen Hotel 3 stars

TripAdvisor rating 4.0/5 7,218 reviews
ibis Singapore on Bencoolen
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+ 18 Services
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Room 1

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Located in the heart of Singapore's arts & cultural, business and shopping district

  • Bus stops in front of the hotel, 5-8 min to Bugis, Rochor, Bencoolen, Bras Basah MRT Station

  • High-ceiling room,FREE WIFI and use of Bamboo Bicycle, Loan of EZ-Link Transport Card

  • Indulge in the international all-you-can-eat breakfast buffet at TASTE

  • Contemporary meeting and event facilities with natural daylight and high quality furniture

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

ibis Singapore on Bencoolen

170 Bencoolen Street
189657
singapore
singapore

Tel: +6565932888

Fax: (+65)65932889

Contact email

Check-in from 14h00

Check out up to 12h00

  • FORTUNE CENTER :   56/980 FORTUNE CENTER

  • OPP BURLINGTON SQUARE :   147/166/857/980

  • OPP. BURLINGTON SQUARE :   56/64/65/131/139

  • OPP. BURLINGTON SQUARE. :   NR6 Rochor

  • BRAS BASAH :   CIRCLE LINE BRAS BASAH

  • BUGIS :   EAST-WEST LINE BUGIS

  • DHOBY GHAUT :   DHOBY GHAUT

  • DHOBY GHAUT I :   NORTH-SOUTH LINE DHOBY GHAUT

  • By plane

    Changi International Airport At 17km / 10.56 miles

  • By train

    BUGIS MRT STATION At 0.1km / 0.06 miles

GPS :1.301222, 103.852673

Our accommodations

The new Sweetbed by ibis bedding offers you the ultimate in sleeping comfort by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

Standard Room with Queen Bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Standard Twin Bed Room

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Standard Queen Room with Extra Benefits

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Standard Twin with Extra Benefits

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Standard King Room with Extra Benefits

  • Max. number of persons: 3
  • Area: From 18
  • Wireless internet in your room
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

MyRoom by Shikin: Beach Theme

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Our restaurants and bars

TASTE

Type of cuisine: International

Taste Restaurant offers a wide spread of international cuisine. Highlights include Chef Casey Lai's western food, healthy sets as well as Singaporean dishes endorsed by K.F. Seetoh, well-known local makan guru. Beverages are available at Le Bar.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Enjoy drinks and cocktails at Le Bar, 24 hour open. Alcoholic beverages served from 7am to 1am.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 104

  • Maximum capacity: 84 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
ibis Singapore on Bencoolen

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

18,568 reviews

tripadvisor

TripAdvisor Rating 4.0/5

7,218 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Uncomfortable

Customer review rating 4.3/5

Margaret L. Friends - 11/09/2019 AccorHotels review

The room I stayed was stuffy. The aircon seemed like it has not been clean for a long time. Walking down the aisle of the rooms where no better. There was no ventilation.

Stayed for 4 days but not allowed to overstay even for a minute

Customer review rating 4.3/5

K R. Families - 11/09/2019 AccorHotels review

Overall stay was good except until check out time we were locked out from our room. It was our last day and we decided to go out after breakfast for some last minute shop. We returned to the hotel to get our luggages just in time before 12noon only to find out keycards are not working anymore. It worked in the lift but not in the room. We asked help from the room attendant cleaning the nearby room but told us to go down to reception desk instead. I went down to ask for access but then keycard still not working. I went down again the second time and the reception desk told me it is because it is check out time already. We both looked at the clock and there it clearly says 12:01. Didn't know you are that strict with your 12noon check out time and you had to make us feel as if we overstay.

Satisfactory

Customer review rating 4.3/5

Anonymous Families - 11/09/2019 AccorHotels review

Good overall. Housekeeping staff friendly, polite and hard working. Breakfast was ok. Close to shops and eating areas and place of worship.

will definitely come back again

Customer review rating 4.3/5

Winda Families - 10/09/2019 AccorHotels review

the staffs that interacted with us are all polite and helpful. Breakfast choices were excellent and plentiful. We arrived at the busy hour on the second day and most food was gone but it was refilled pretty fast. Bed was superbly comfortable. We will definitely come back again.

Mr A.

Customer review rating 4.3/5

Anonymous Friends - 10/09/2019 AccorHotels review

Enjoyed the experience Staff very helpfull

Another short and enjoyable stay

Customer review rating 4.3/5

Jeffrey C. Friends - 09/09/2019 AccorHotels review

Check in was a breeze and hotel staff was friendly.

Dear Jeffrey, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Family

Customer review rating 4.3/5

T. E. S. Families - 09/09/2019 AccorHotels review

Convenient

Dear Eng S., I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again S. for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Above Average Stay

Customer review rating 4.3/5

Kevyn Business - 09/09/2019 AccorHotels review

Beds are comfortable, bathroom amenities are satisfactory. Doors should be soundproofed better. Corridor noises are fairly audible. Odd humming heard through the wall at 4am to 6am on 3rs of Sept. Sounded like mobile phone vibrating. Has kept me up until 6am.

Dear Kevyn, Thank you for taking the time to review our property. I am so sorry to hear that you were unable to rest well due to the noises. Better soundproofing of our rooms will be done to ensure your comfort, which is our top priority, Please don't hesitate to alert our front desk team if the noises are too prominent and we can certainly arrange for a room change. All of us look forward to welcoming you again soon. Sincerely, Jessica Uekermann General Manager

The only hotel for me in Singapore!

Customer review rating 4.3/5

Carol Friends - 09/09/2019 AccorHotels review

I have come three times to this hotel and you are always wonderful!

Dear Carol, It is extremely rewarding to receive such lovely feedback! Thank you for your continued support. Third time's the charm and many more to come. I'm so happy to hear that we've been able to create a home away from home experience for you each time. We look forward to welcoming you again soon. Sincerely, Jessica Uekermann General Manager

Everything was perfect, except...

Customer review rating 4.3/5

Hery Y. Business - 09/09/2019 AccorHotels review

Dear Ibis Bencoolen, I always stay in your fine hotel during my business trip in Singapore. Everything was perfect starting from checking in to checking out except your welcome drink service was an unpleasant experience for me. As a Platinum member, I have never experienced being told off by the hotel about the voucher which I believe it is intended to make us guests feel welcomed. I very much appreciate Rank's responsive action and attentive to my unpleasant experience. I believe your hotel should have more 'positive & serving' attitude for your frontline. Last but not least, the rest of the stay...were just fine...thank you...

Overall stay experience was good, but post-service quality was too bad.

Customer review rating 4.3/5

K. Y. K. Business - 08/09/2019 AccorHotels review

The room was clean and the service quality was nice during the stay. But I found that I left my casual jacket after the check-out. I tried to call the hotel more than 30 times. but I could not connect. After when I arrived in Korea, I tried the call more than 20 times and finally connected. I explained my situation and I asked to leave e-mail message. But there is no response at all.

Dear Youngkwon, Thank you for bringing this to our attention. First and foremost, I would like to sincerely apologise that you have yet to hear from our team despite the several attempts to contact us. Please allow me to share that I have raised this with both our Housekeeping and Security teams. Unfortunately, after a thorough sweep through we were unable to trace any jacket left behind in the room or premises of the hotel. Once again, I am sorry for your negative experience on this occasion. All of us here truly hope to serve you better in the future, if you would give us another opportunity to do so. Please don't hesitate to contact me at h6… for any further clarification or assistance as I remain at your disposal. Sincerely, Divya Quality Services

good location and comfortable room

Customer review rating 4.3/5

陳. Business - 08/09/2019 AccorHotels review

generally all is good. just one thing, there are some peelings at the edge of furnish like table and chair. that will scratch the skin.

Dear Shang-Chun C., I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Please be assured that your feedback regarding the furniture has been duly noted and we will certainly look into this to prevent any problems in the future. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Average

Customer review rating 4.3/5

Zak Couples - 08/09/2019 AccorHotels review

Check in and check out was perfect. However, the room space and facilities at the hotel are extremely limited. The breakfast is limited and doesnt have variety.

Dear Zak, Thank you for taking the time to share your honest feedback with us. Please be assured that your comments on the breakfast and facilities are duly noted and we will review and work on this as a team so that your next stay with us is more pleasant. Nevertheless, I am glad to hear that the front office service has contributed to a more positive impression of the hotel. We hope to welcome you again soon. Sincerely, Jessica Uekermann General Manager

Satisfactory

Customer review rating 4.3/5

Anonymous Couples - 08/09/2019 AccorHotels review

Met expectations. Staff polite

Dear Alan, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

It was a comfortable stay

Customer review rating 4.3/5

Ashish K. Couples - 08/09/2019 AccorHotels review

It was really a comfortable stay at Ibis Singapore on bencoolen. I liked the numerous food cuisines they have for breakfast which suites everyone's taste from around the world.

Dear Ashish, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Pleasant stay

Customer review rating 4.3/5

David Friends - 08/09/2019 AccorHotels review

Nice clean rooms and the staff were very friendly. Hotel was close to all attractions. Thank you.

Dear David, Thank you for your generous rating. I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Great Location, Great Service, Failed to give notice on Dis-functioned handheld

Customer review rating 4.3/5

Boe S. Business - 07/09/2019 AccorHotels review

My friend and I, Enjoyed the hospitality during our stay. Overall, the bedding, the cleanliness, the perfect location was as advertised, the meal and the most importantly the people. Every staff member were helpful. But the downside is, I paid extra for the extra benefit, and yet I was not informed that during our stay the handheld was not functioning due to the 4G connection that was not working, what so ever. If only Ibis would let us know we should be well prepared (as buying data package from our home), as we were there on business trip.

Dear Boe, Thank you for taking the time to share your honest feedback. I'm really pleased to hear that your stay with us was nothing short of excellent. It's a shame that the issue with the handy phone has caused you much inconvenience. Please allow me to share that the company decided to pull its services, affecting use all over the country. Nevertheless, this should have been communicated to you and I sincerely apologise for the lapse in service. All of us hope to serve you better in the future. Sincerely, Jessica Uekermann General Manager

Very satisfactory

Customer review rating 4.3/5

James L. Couples - 07/09/2019 AccorHotels review

We found staff very helpful,our room was as we expect of IBIS very clean and comfortable

Dear James, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekermann General Manager

Great stay

Customer review rating 4.3/5

Ian Solo - 06/09/2019 AccorHotels review

I stay here regularly because of its price and location. The rooms, while basic, are very clean and well maintained. Staff are friendly and attentive.

Dear Ian, I'm really happy to hear that the hotel has met all your expectations and you had a fantastic stay with us. Your compliments will surely be shared with the rest of our team. With that, all of us here look forward to seeing you again soon for another wonderful experience. Sincerely, Jessica Uekerman

EXCELLENT SERVICE!

Customer review rating 4.3/5

Genie S. Friends - 06/09/2019 AccorHotels review

Thank you for allowing the early check in and late check out, extremely happy with the service from the front office and housekeeping guys-keep up the good work! ;)

Dear Genie Thank you for your lovely feedback. I'm happy to hear that you were able to enjoy early check-in and late check-out. It was our pleasure looking after you and I'll be sure to share your kind words with the team. All of us hope to see you again really soon. Sincerely, Jessica Uekermann General Manager
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