Hotel - ibis Singapore on Bencoolen
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Singapore on Bencoolen Hotel

4.0/5 6,984 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • French
    • Japanese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Paying)
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

The new Sweetbed by ibis bedding offers you the ultimate in sleeping comfort by providing bedding that is wonderfully comfortable on every level: microfiber pillows and bolsters, soft large duvet and comfy topper.

  • 538 rooms
  • 504 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 29 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 16,279 reviews

Our guest reviews for ibis Singapore on Bencoolen

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 6,984 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Diana B. Couples - 12/11/2018 AccorHotels certified review
« Very Good »

There is one thing I would like to see in the bathroom another shelf added maybe under the wash basin as there is no room for makeup etc as the bathroom has only one small shelf and is not enough for all the things customers has! Apart from that the hotel was very good and clean.

Randall Couples - 12/11/2018 AccorHotels certified review
« A restful experience »

My second or third stay at Bencoolen though this one was a short one. That said, the bed was comfortable and it was my first experience of a pillow menu; and, I choose well.

Anonymous Friends - 12/11/2018 AccorHotels certified review
« ALmost perfect »

Helpfulness of staff when checking in and every time we had a question was much appreciated.

Annamalai Business - 12/11/2018 AccorHotels certified review
« NOT BAD »

GOOD BUT NOT SPACIOUS ROOMS . WE FACE WAITING FOR LIFTS MANY TIMES

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annamalai S., Hope my email finds you well. First and foremost, we would like to thank you for being a loyal AccorHotels member. My team and I take each and every feedback seriously and we always appreciate hearing back from our guests. Take heart, we have periodic maintenance for all our lifts. And we're currently discussing with our vendors on options to minimize down time. Thank you once again for your patience and valuable feedback. We hope to have you with us again soon. Most humbly, Simon Ho Assistant Front Office Manager

Tony Business - 12/11/2018 AccorHotels certified review
« Good quality and services »

everything is ok with the room: clean, good services, ... Just have one thing that I want to add in: if the breakfast buffet have some more difference dishes changing day by day for more variety.

George Couples - 12/11/2018 AccorHotels certified review
« It's okay for our one night stay. »

Staff were helpful, a bit close to amenities, clean and breakfast was good.

Lin T. Couples - 12/11/2018 AccorHotels certified review
« Great »

Hotel has been updated since we were there last, rooms are nicer and all your staff are gorgeous and the location is superb,both for shopping and buses outside. We will be back

Richard C. Families - 12/11/2018 AccorHotels certified review
« Good experience overall. Some areas need improvement. »

The location has access to the MRT and bus. This convenient access to public transportation made getting around the city easy and inexpensive. House keeping in the rooms need improvement. I found dust on just about every surface. The wait for the elevator is longer than what I have experienced in other major hotels.

W. K. I. Couples - 12/11/2018 AccorHotels certified review

I am not happy with this trip compare to my so many trips had been stayed in your hotel this year. The reason was, I did book 3 rooms and due to some other reasons, I requested to cancel by email about 2 rooms at total about 6 nights stay a month ago. And also accepted by return email from your hotel to cancel as well. But when I arrived and checked in, the front counter staff said that I can't cancel that 2 rooms and I have to pay full for that. I did show her the reply email saying that your hotel accepted my cancellation. But end up reply by her again saying that the rooms I booked were under promo conditions, can't cancel. I really feel disappointed on what the reply email and the said from counter staff are different. By right if can't cancel, the replied email should said can't cancel in state of saying accepted. You can check my records and how often I stayed for this 2 years. And another problem is, 4 lifts always out of 1 lift was not functioning, since I stayed here for pass few times. Always long waiting during morning time down to lobby. I might to consider in future will stay here again. Best Regards: Mr. W. Kee I.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kee I. W., Thank you for taking the time to tell us about your experience at ibis Singapore on Bencoolen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to connect with you directly, please let me know when is a convenient time to call. Most humbly, Simon HO Assistant Front Office Manager

Anonymous Friends - 12/11/2018 AccorHotels certified review
« Great service, Clean Room and great location »

Great service, Clean Room and great location People are easy to approach and very welcoming

Emily Friends - 11/11/2018 AccorHotels certified review
« Great location. Clean, comfortable rooms. »

Had no issues at all with our stay at the ibis Bencoolen. The hotel was in a great location, close to three MRT stations with a bus stop right out the front. Our room was clean and comfortable with a good wifi connection and air conditioning. Staff were friendly when we needed help. No complaints!

I. G. M. Business - 11/11/2018 AccorHotels certified review
« One hotel I always want to come back to. »

Enjoyable.

Jeff S. Couples - 11/11/2018 AccorHotels certified review
« Room was rather small but staff were very good »

Good selection for breakfast Helpful staff

Robert K. Solo - 11/11/2018 AccorHotels certified review
« Great staff, aging facilities. »

Amazing staff both at the bar/restraunt and reception, the building however is aging but was suffice at the price point. I want to say a big thank you to all staff, they made an average hotel great. Thank you

Jai Solo - 11/11/2018 AccorHotels certified review
« A short holiday »

I enjoyed my stay at IBIS Bencoolen. This was not my first stay so going back each time makes me feel better. Staff are very friendly and helpful.

Rapata Couples - 11/11/2018 AccorHotels certified review
« Great location »

Great location, close to everywhere

Jason C. Families - 11/11/2018 AccorHotels certified review
« Above expectation »

Room is standard across the world however the service level is above expectation.

Karina L. Friends - 11/11/2018 AccorHotels certified review
« Dry nice Rant greeted me cheerfully at 2 o clock am to check in »

The buffet breakfast was great with a good selection and location was excellent

N D. Families - 11/11/2018 AccorHotels certified review
« Good »

Overall ok. Found the room tiny for the price paid. Good variety for breakfast. Clean. Basic amenities... Good for short trip. Appreciated the efforts to reduce waste: food and water.

Celine L. Families - 11/11/2018 AccorHotels certified review
« comfortable, excellent location, safe & good and friendly staff »

Actually i was booking thru Agoda..but unfortunately it failed.. my credit card $ was pending with agoda and it informed me the reservation was cancelled. i tried few times but it still failed. i was about giving up with this reservation and intend to book another hotel. However i called up your hotel and booked. The prices are more expensive. Here i wish i can book directly thru your own website and wish that your company may give me a special rate on it for the next trip. Overall your services are excellent! well done.. keep it up . i just wish that your management can change the blanket regularly as i felt itchy after using it. Thank you

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