Hotel - ibis Swansea
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Swansea Hotel

3.5/5 931 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 33.25 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 99 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Satellite/cable colour TV
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,675 reviews

Our guest reviews for ibis Swansea

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 931 reviews
Andrea J. Couples - 08/01/2019 AccorHotels certified review
« Get what you pay for »

Nice staff and nice enough room. Pillows were very firm though and the towel’s were small for the shower. Other than that nice stay thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREA J., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 08/01/2019 AccorHotels certified review
« Grateful for a peaceful night. »

Spotlessly clean and comfortable accommodation, cheerful friendly staff, everything I needed. Easy to control heating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WAVERLEY B., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ann B. S. A. C. Families - 07/01/2019 AccorHotels certified review
« warm welsh welcome efficient and helpful nothing too much trouble »

Warm and welsh - welcoming hotel swift check in and check out staff very helpful relaxing time and great to find games for my grand daughter she loves jenga

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANN H., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 07/01/2019 AccorHotels certified review
« Ok »

We always find the staff extremely helpful. The heating in our room was not adequate and we were given an alternative room. However the heating system generally was not great, it was acceptable, but not sure if it would have been had the weather have been colder. We have stayed many time before and never had a problem with the heating. It could be that it needs upgrading or replacing with something more efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES A., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Chris M. Families - 06/01/2019 AccorHotels certified review
« Friendly hotel , well located and parking available. »

Three night stay after XMas. Staff were friendly and helpful , with our few requests met without question. Room was reasonable size , with comfortable bed including mattress topper. Breakfast was plentiful, with good choice of English or Continental. First stay at this hotel although we visit Swansea regularly to see family - will certainly return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER M., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Griffith J. Couples - 06/01/2019 AccorHotels certified review
« Fairly good standard for a one night stay »

Staff very pleasant and helpful,good sleep and good breakfast. Had to ask for drinking glasses none supplied also for further tea and coffee sachets as not enough supplied initially.could have also done with a further chair or small settee in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear GRIFFITH J., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Vic W. Couples - 04/01/2019 AccorHotels certified review

Room basic but clean and functional. Staff friendly, helpful and efficent

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIC W., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jacqueline C. Families - 03/01/2019 AccorHotels certified review
« Perfection »

Wonderful professional staff who are an asset to your organisation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACQUELINE C., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paul Solo - 02/01/2019 AccorHotels certified review
« Great location. »

Very friendly staff. Helpful and considerate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear paul E., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paul J. Families - 30/12/2018 AccorHotels certified review
« Absolutely faultless checkin »

Check in was fast and friendly. The room was spotless , breakfast unbeatable and checkout with a smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL J., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

John H. Families - 29/12/2018 AccorHotels certified review
« Friendly staff, lovely bed and good breakfast, a little overshadowed by small silly hotel problems! »

As above the down points were; first room key card didn't work? Changed to another seemed okay only to discover TV didn't work ? No phone in room, poor as we had changed into nightwear too late to bother. Plug in sink jammed apparently a regular problem. These are silly problems customers shouldn't expect to happen. On the plus, friendly staff, good beds and a good breakfast.

Darren Friends - 28/12/2018 AccorHotels certified review
« Fantastic hotel »

Fantastic hotel, great rooms and very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DARREN C., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Peter S. Couples - 27/12/2018 AccorHotels certified review
« Potentially good, but unfortunately less than adequate »

I asked my partner, who was in need of some rest and relaxation to accompany me on this visit to Swansea. Building/repair work was in progress 08:00 - 18:00. Noise was intolerable during these hours, consequently, I asked to change rooms during day 1. I was told that noise would be heard anywhere in hotel but work would be complete by 17:00 on that day. This work continued for the duration of our visit. This caused us some anxiety and was definitely not the comfortable break we anticipated. I spent £276.95 for bed & breakfast; ideally I would welcome some recompense. Staff at the hotel were most pleasant and courteous, with high standards, but were unable to alter the situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER S., Thank you for taking the time to tell us about your experience at the ibis Swansea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Kathryn O. Couples - 26/12/2018 AccorHotels certified review
« another comfortable stay with welcoming staff »

pleasant. comfortable room, welcoming and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHRYN o., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alan W. Business - 25/12/2018 AccorHotels certified review
« I must return »

Excellent staff. Warm, clean and comfy rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN W., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jeremy Families - 24/12/2018 AccorHotels certified review
« Visiting relatives »

Staff very helpful. But sleep severely disturbed by a noisy room party at 1 am by people shouting and loud music 2 doors down from my room 101

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEREMY H., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I can only apologize for the behavior of other guests and hope that next time you will not encounter the same issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tracey B. Solo - 24/12/2018 AccorHotels certified review
« I was next to the stairwell and could here everyone who used it, and the door to the corridor needs oiled. »

I didn't sleep well any night, as my room was next to the stairwell, and I could hear every clatter of people on it. The door leading from the stairs to the corridor was exceptionally noisy every time it was opened. On the Friday night, other guests were shouting in the corridor, leading to someone coming out there room to shout at them. All this noise disturbed my sleep. I did report it to reception who advised they would contact maintenance, but the door was just as noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TRACEY B., Thank you for taking the time to tell us about your experience at the ibis Swansea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Brian G. Couples - 23/12/2018 AccorHotels certified review
« Safe, friendly nice all round place to stay. »

Staff were friendly, breakfast was ok, bar food really good, noise due to refurbishment taking place, 20 minutes to centre, dogs welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN G., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sean W. Business - 23/12/2018 AccorHotels certified review
« Appalling nose from electric vehicle charger outside window »

I stay for 2 nights a month every month at IBIS, Swansea. The staff are excellent and the rooms, despite a very significant price increase, comfortable. Tis is the first time I have stayed in the room adjacent to the nEV charger. A vehicle arrived at 2am and connected. The noise for the next 3 hours was appalling and sleep was impossible. You need to move the charger to the far side of the car park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SEAN W., Thank you for taking the time to tell us about your experience at the ibis Swansea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

No R. A. T. I. A. S. Couples - 22/12/2018 AccorHotels certified review
« This is a survey, not a review. »

If you want a review don't pretend it is a survey, and call it, a s. that is manipulative and dishonest. Also don't ask daft questions like this: "If you were not a Le Club AccorHotels member, would you have booked this hotel? " . I am a member, so it is a hypothetical question and I did book so again you want another hypothetical conjecture. Then you want yes or no when the sensible answer is "I really don't know or care". I will answer "no" but this is clearly a false answer. I suggest you sort out your dreadful "survey" as it reflects very badly on you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ORYSIA T., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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