Hotel - ibis Swansea
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Swansea Hotel

3.5/5 870 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 99 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Satellite/cable colour TV
    • Baby bed
    • Fax machine
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 2,304 reviews

Our guest reviews for ibis Swansea

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 870 reviews
Jonathan S. Business - 15/07/2018 AccorHotels certified review
« Decent hotel except the lack of air conditioning »

The room is nice enough but our room was incredibly warm on the evening. I estimate around 29 or 30 degrees centigrade each evening. Obviously its due to incident heat from the sunny weather but an air con unit would have been such a relief.

Susan S. Couples - 14/07/2018 AccorHotels certified review
« Pleasant allround stay. »

A Clean,cool room. Good facilities and polite staff.

A D. Couples - 13/07/2018 AccorHotels certified review
« Generally pleasant stay »

Comfortable clean room. comfortable bed, pillows hard.

Andrew Friends - 10/07/2018 AccorHotels certified review
« Basic room »

On arrival door cards had been programmed incorrectly. Also toilet and shower area in bedroom smelt strongly of urine in which I had to get housekeeping to clean it again. Paid £110 for the room and no breakfast included in the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW F., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ali A. Families - 10/07/2018 AccorHotels certified review
« Excellent place »

Clean, nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALI a., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Marilyn B. Couples - 10/07/2018 AccorHotels certified review
« Budge Hotel with Five Star Staff »

I cannot praise the Reception and indeed all the staff at the Ibis Hotel in Swansea enough they are an absolute credit to the brand. We have stayed in many hotels all round the world in varying degrees of star rating, but the staff at the Ibis Swansea delivered far above expectations so a big Bravo to all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARILYN B., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

S. H. Families - 10/07/2018 AccorHotels certified review
« Lovely hotel »

Lovely stay for 1night with my daughter room was lovely & cozy... The hotel is very clean! Would definitely recommend this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear RIAN H., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Charlie Couples - 09/07/2018 AccorHotels certified review
« Staff lovely »

Lovely staff - the room however was boiling with no fans or a window that opened more than 2cm, i get it is hot and it was going to be - the curtain could of been left closed so the sun wasn’t there all day heating the room. Had the weather been a normal welsh it wouldn’t of been a problem :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHARLIE W., Thank you for taking the time to tell us about your experience at the ibis Swansea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Petr A. Couples - 09/07/2018 AccorHotels certified review
« Basic accommodation with an improvement needed »

Reception ok, elevator smelled, room reasonably clean, however coffee sachets were empty, so couldn’t make a cup of coffee in the morning. When we got in about 11 pm I fancied q quick pint but the bar wasn’t serving alcohol. Check out was efficient and quick.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETR A., Thank you for taking the time to tell us about your experience at the ibis Swansea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Couples - 09/07/2018 AccorHotels certified review
« Very disappointing »

Terrible experience, paid for an upgraded room only to find its on the ground floor with the car park outside where groups congregated,therefore unable to have the window open,extremely noisy,no air conditioning so extremely hot, asked for a fan and nobody got back to us and when we complained staff seemed uninterested.couldnt wait to check out worst hotel I’ve stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIAN C., Thank you for taking the time to tell us about your experience at the ibis Swansea. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

B.t. Families - 08/07/2018 AccorHotels certified review
« Great welcome to a comfortable, clean hotel. »

We were welcomed on arrival, and a room was ready for us. It was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN T., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Roy L. Business - 08/07/2018 AccorHotels certified review
« Good value for money »

Staff were extremely pleasant from arrival through to departure. Very good breakfast. Good size room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROY L., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 07/07/2018 AccorHotels certified review
« Good stay with one or two minor issues. »

The hotel was really nice and comfortable. Good customer service and the staff were able to book a taxi for us fairly quickly. Bar prices weren't too bad either. A small surprise when we returned to the hotel about 11.30pm/12am and found that even though the bar was open 24hrs (as advertised) they had stopped serving alcohol at 11 (we didn't see this anywhere when we booked). Not an issue for me as I was drinking soft drinks, however my friends were a bit disappointed. The staff were really nice though and told my friends were they could go buy drinks nearby. Overall a good night sleep and a decent shower in the morning, however the bathroom floor does get quite wet when you use the shower. Also I would probably bring my own shampoo and conditioner next time as the "face, body and hair" stuff the hotel provides did terrible, knotty things to my hair. On the plus side, the 12pm check out was greatly appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BETHAN C., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dave H. Solo - 06/07/2018 AccorHotels certified review
« Comfortable & quiet stay »

Comfortable bed, clean room. Easy check-in & check-out. No complaints about anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID H., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

James F. Friends - 06/07/2018 AccorHotels certified review
« How not to treat customers »

We enjoyed the hotel experience until we found that two friends had paid nearly £50 less than we paid for exactly the same period as we had. How do you think we felt? NOT GOOD

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES F., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jeff A. Couples - 06/07/2018 AccorHotels certified review
« Friendly and efficient »

Welcome was excellent, stay was great, Oliver was superb

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEFF A., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

N J. Couples - 06/07/2018 AccorHotels certified review
« Friendly Helpful Staff »

had the "bed and breakfast" for a short break. Enjoyed Breakfast and the helpful staff. Hotel clean and actually very comfortable in spite of "budget" segment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIGEL J., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Karen E. Couples - 05/07/2018 AccorHotels certified review
« Mrs Karen E. »

Staff were very helpful and friendly, room was fine, could do with a lick of paint as there were several patches missing on one of the walls, and the hairdryer cable isn't long enough, apart from that room was clean and adequate for our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAREN E., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sandra Families - 05/07/2018 AccorHotels certified review
« Wonderful staff & large car park. Good breakfast selection. »

Beds were comfy, room was clean & the front desk staff were very helpful with suggestions & directions. Large car park near a Starbucks. 23 minute walk to city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SANDRA D., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pete G. Couples - 04/07/2018 AccorHotels certified review
« Good ! »

Nice room, tasteful décor, good TV and Shower. Tea coffee water biscuits Tx, could do with more milk...

Our hotel has responded to the review
Our hotel has responded to the review

Dear JANE G., We very much appreciate your comments regarding your stay at the ibis Swansea. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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