Novotel Lampung Hotel 4 stars

TripAdvisor rating 4.0/5 698 reviews
Novotel Lampung
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+ 22 Services
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Room 1

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Hotel extras

  • 10 minutes from the business district

  • On-site spa with sauna and heated indoor pool

  • Fitness and wellness centre, massage rooms

  • Excellent on-site dining at The Square

  • Free WiFi access is available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • RADIN INTEN II
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Lampung

Jalan Gatot Subroto 136
35226
bandar lampung
indonesia

Tel: +62721477999

Fax: (+62)721/479797

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    RADIN INTEN II At 40km / 24.86 miles - Shuttle paying

GPS :-5.441279, 105.288881

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard 1 King-size bed

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 1 King Bed Ocean View

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single Beds Ocean View

  • Max. number of persons: ‌4
  • Area: From 32
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior One King-size Bed

  • Max. number of persons: ‌4
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Executive Floor 1 King Size Bed

  • Max. number of persons: ‌4
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Square Restaurant

Type of cuisine: Healthy eating

Square Restaurant

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Facing onto the sea, the modern Lounge Bar is located in the lobby and offers an intimate, inviting atmosphere. It serves a wide range of beverages, including cocktails and mocktails, plus snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 1,570 m²

  • Maximum capacity: 1,600 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Novotel Lampung

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,898 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

698 reviews

Customer review rating 4.3/5

Andika Solo - 19/06/2019 AccorHotels certified review

comfortable, i think come back next week,

excellent

Customer review rating 4.3/5

Reni Business - 19/06/2019 AccorHotels certified review

it is pleasure to saty at novotel lampung

Needs improvement

Customer review rating 4.3/5

Abdul K. Business - 19/06/2019 AccorHotels certified review

I really love to come and visiting again to Bandar lampung on the future.. but, last time is my first time to trip to Bandar lampung.. I was satisfied with the service at the hotel.. starting from the bellboy to welcoming on the gate lobby enterance and the FO staff with warming welcome and the sincere full of smile to doing the job it was excellent services to assist me.. and that’s the most experiences that I will remember of entire of my life.. How ever there is have an issues to improve and continuously to keep forward with the excellent service on the future.. Just for the notice.. please double check for the standard of bathroom amenities with the properly.. and also to double check for the restaurant stuff for exam the cutleries (plate, glass, spoon, fork, etc) need to polish and clean.. for the food needs more improving for the quality of food, setting up on bfast buffet especilly for the bread station need more variety food items.. Please be notice this comment has no personal feeling at all.. it just for your improvement and for the critism to grow up.. At last, I wish that I can come back and to seeing of your excellent service again on the future.. Good job guys Regards, Abdul K. Executive Pastry Chef Royal Ambarrukmo Hotel Yogyakarta

Great

Customer review rating 4.3/5

Haifa Families - 19/06/2019 AccorHotels certified review

Overall good.

Customer review rating 4.3/5

Faiz Friends - 17/06/2019 AccorHotels certified review

Good, next week kesini lagi

breakfast very noce

Customer review rating 4.3/5

Dhanny M. Business - 17/06/2019 AccorHotels certified review

breakfast very noce and viewing to sea very good

comfort

Customer review rating 4.3/5

Renda Solo - 16/06/2019 AccorHotels certified review

very comfortable and really enjoyed the room

Still the best in Bandar Lampung

Customer review rating 4.3/5

Fenti A. Families - 14/06/2019 AccorHotels certified review

Was having short staycation on Lebaran. Last visit was few years ago, Novotel Lampung shows some changes. The new chapel being the center, additional pool kids, and new carpet in the room. There were some of project on going such meeting room and restaurant. Obviously, Novotel still being number one in Bandar Lampung because of its building and facilities are the best exist in Lampung. However, please put more attention to the service, was having long que and long process of check-in. Understand if the period is holiday where the hotel get very busy at the time, but no control from the management so the guest are everywhere asking for help. Second important was the cleanliness, public areas were so messy, we can see the floor was very dull, the bin was booming, dried leaves everywhere, its seems like not ‘Novotel’ in the usual time. Goes to the room, and find bathroom amenities were more variaties, the shower work good, Air comditioner no issue, washbasin clean. The animal towel still being uniqueness of it. Paper for guest feedback were crumpled, the door key tap was rusty, rubish mound next to sport hall was visible from above. My overall stay was good, amazed with the new chapel, and its view.

Customer review rating 4.3/5

Anonymous Families - 14/06/2019 AccorHotels certified review

Comfort enough

Bagus

Customer review rating 4.3/5

Eri Families - 12/06/2019 AccorHotels certified review

Worth it

Unforgettable

Customer review rating 4.3/5

Venny Families - 11/06/2019 AccorHotels certified review

I was enjoying my stay at Novotel Lampung and for me all of the hospitality was extremely fantastic. Spacious room with a complete facilities such as a high speed WiFi, a clean room and a complete bathroom amenities including hair dryer. Everything that made my stay easier! One thing that made my stay unforgettable, I can enjoy the ocean view as well as the city view of Lampung from my room. Really love it!

Dear Ms Venny, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Good

Customer review rating 4.3/5

Avisenia Families - 10/06/2019 AccorHotels certified review

Overall experience was good but there were several things that bother me: there were a defect mug in my room, the AC was not that cold (I could not control the temperature), and my room floor was a bit sticky.

Dear Ms Avisenia, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Nice stay

Customer review rating 4.3/5

Anonymous Couples - 05/06/2019 AccorHotels certified review

It was a good stay, big room

Dear Ms Ratri, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Good enough

Customer review rating 4.3/5

Charlie L. Families - 31/05/2019 AccorHotels certified review

We enjoy hotel facilities such as room, pool, lounge. But, need improvement for breakfast. The food needs to mantain keep warm.

Dear Mr Charli, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager
Customer review rating 4.3/5

Galuh Couples - 30/05/2019 AccorHotels certified review

Very comfortable place to say.

Dear Mr Galuh, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Pleasant stay during ramadhan

Customer review rating 4.3/5

Dicky A. Business - 30/05/2019 AccorHotels certified review

It was a pleasant stay during ramadhan period where the hotel provide a great buka puasa and pleasant saur time

Dear Mr Dicky, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Poor

Customer review rating 4.3/5

Didit R. H. Business - 27/05/2019 AccorHotels certified review

1. Room Service didn't respond when I made 3 times call for meals !!! I called receptionist for a help and forwarded to room service, then room service responded. 2. The delivery of order I made was too long, 50 minutes !!!, while I got promise from the lady in the phone she said between 15-30 minutes the order will be delivered to my room. 3. I made complaint by phone to the lady at room service, she tried to explain but I feel she was just looking for reasons, not being professional. 4. The room temperatute was warm, around 25-26 Celcius, couldn't be set lower. It was not comfortable for me. 5. The front office officer didn't explain what happened with my deposit when I checked-out the hotel. After I asked to him, he told me that the deposit has been avoided, but didn't show me the proof.

Dear Mr Didit, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.
Customer review rating 4.3/5

Prima Couples - 26/05/2019 AccorHotels certified review

The best

Dear Ms Prima, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Quite convenient

Customer review rating 4.3/5

Jeperistiwa Business - 24/05/2019 AccorHotels certified review

Room was nice, breakfast was delicious, view always amazing

Dear Mr Jeper, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

best view

Customer review rating 4.3/5

Fandy Couples - 19/05/2019 AccorHotels certified review

the best view, good service

Dear Mr Yandi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager
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