Hotel - Novotel Lampung
Novotel Hotel Novotel Hotel

Novotel Lampung Hotel

4.0/5 614 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • RADIN INTEN II
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 223 rooms
  • 163 non-smoking rooms
  • 46 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,370 reviews

Our guest reviews for Novotel Lampung

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 614 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Susi M. Business - 09/11/2018 AccorHotels certified review
« Very bad experience for our groups who will have International Seminar in this hotel. »

Please note that for 4 starts hotel and UNDER accoor groups should have a very qualified staff especially for Marketing. In the first day we arrived with our group which we have informed and requested to be served earlier check in, in fact check in was finished on 15.00 PM while we will had meeting on 14.00 PM . There was no Marketing Department in charge in our arrival. This situation was totally different with other smaller hotel in town of Lampung who Marketting Manager and his staff always in charge as long as we was in their hotel Opening Ceremony which we will used ball room, on 17.00 PM on 28 October 2018 was not ready and it was so bad experience we had ever met in 4 starts hotel. This hotel far from professional and even our State Secretary who booked in this hotel , move to other hotel . We was there not as same as other guest but we was in Novotel for the International Seminar which supposed to make plus point for Novotel but it was not. Novotel Lampung is so proud because of there is no other competitor...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Susi M., Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments about our marketing and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Anonymous Business - 02/11/2018 AccorHotels certified review
« moderate »

Slow response

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Faisal Indarsyah, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you because of our Slow Respond. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Margaret Friends - 31/10/2018 AccorHotels certified review
« Very good »

Menyenangkan

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms margareta rinjani, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Adisti R. M. S. Business - 30/10/2018 AccorHotels certified review
« I slept like a baby in a room with both sea n city views. Awesome! »

I was in 1416 at 24-25 Oct 2018. It's one of the best room I ever slept in. The room was really clean, neat, cozy. The bathroom too. The views were the best. But, the air-conditioning isn't working that well bcos when I came back from breakfast then I turned the aircon on but it's not cool enough even though I set on 18°C since 7.30 to 11 am. The menu for breakfast are really satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Adisti rastosari, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Anonymous Business - 29/10/2018 AccorHotels certified review
« Bad service, slow response »

My room was locked bcoz the battery of access door was empty. I waited for 1,5 hours (7.30 pm - 9pm) because the staff didn’t solve this case as fast as i hope. Many complains from my workmates bcoz of the slow response. Hope u can improve the service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Yosep, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Taufik H. Business - 28/10/2018 AccorHotels certified review
« Dissapointed »

The place is cozy and feel like home, but the receptionist and the service feel hell. I am totally dissapointed with your 4 stars hotel grade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Taufik H., Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Leon M. Business - 27/10/2018 AccorHotels certified review
« Good »

Conforth

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Leon, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Kabul P. U. Business - 27/10/2018 AccorHotels certified review
« Superb hotel and yet food (breakfast) can be improved »

Great view Spacious room Breakfast = Food variety and its display so so Restaurant ambiance so so

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr U. kabul prasetyo, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Sandi I. Business - 24/10/2018 AccorHotels certified review
« Always be my 1st choice »

Novotel will become my first choice to stay whenever I visit Lampung

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr sandi I., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Mona Families - 20/10/2018 AccorHotels certified review

Nice place, beatiful view but the staff on the restaurant or breakfast at omellete not professional and my room the equipment it's not complete

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Mona Novita, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Amanda A. S. Couples - 17/10/2018 AccorHotels certified review
« Mrs »

Awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Amanda, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Hulman Business - 13/10/2018 AccorHotels certified review
« Good »

good mountain view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Hulman Marudut Sinaga, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Yuhaeti Business - 09/10/2018 AccorHotels certified review

Very nice location, big and new room However slow check in process and despite hotel is not so occupied, we can’t get with sea view. Breakfast with great variety and not so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Yuhaeti, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Dony W. Business - 03/10/2018 AccorHotels certified review
« First time stay at Novotel Lampung »

over all, excellent experience, room, include view is great, breakfast excellent include view, food and beverage, but I have bad experience during I got sleep. at around 1 AM, I found electrical problem, ever around 20 seconds the electrical having automatic shutdown, and after that around next 2 seconds, turning on by him self. because of it, I can't sleep until around 4 AM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Dony W., Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. Regarding to your comment about electrical problem, we can not avoid this problem because it's manage by PLN Lampung. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Caroline Business - 26/09/2018 AccorHotels certified review

went for late dinner, the waitress (a girl) seemed like an intern, is not very friendly and doesnt know much. When called, she didnt come although she saw me calling. Thats the only problem really. Not happy with the service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms CAROLINE CHELSEA, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Marwan S. Business - 25/09/2018 AccorHotels certified review

. Warm welcoming . Comfort room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Marwan S., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Syarifah N. Business - 25/09/2018 AccorHotels certified review
« The Great Hotel to stay »

It was not my first time stay in Novotel Hotel Lampung, but that time the breakfast need a little bit salt. But overall is OK!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Syarifah N., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Francis G. Business - 24/09/2018 AccorHotels certified review
« Rooms are clean and check in and out is no fuss »

The staff were friendly and the service good. Breakfast and restaurant spread was representative of the local flavours. My room was clean and the internet connection was reasonably fast, better then some 5 stars hotel which I have stayed in, very important point for someone who is on a business trip. The surroundings was peaceful and full of greeneries. The ocean view room I had would be a great room to have for one on holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr okhiong Francis Xavier G., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Robertus P. Business - 24/09/2018 AccorHotels certified review
« Good view average breakfast buffet »

The location was at the high land made the view to the city and the sea was beautiful. The room was comfortable. I don't like the shower where it was difficult to turn the knob if your hand is slippery with soap, and if I'm not mistaken the water was not warm enough although I've set the knob to more than 40 degree. Breakfast venue was near the chapel and we had to walk quite far to reach it. I believe it was due to the normal dining room was renovated. The food was average, I could not find the local delicacies that I thought every area has like lontong medan or empek-empek in Palembang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr ROBERTUS PURBA, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Fascah Business - 24/09/2018 AccorHotels certified review
« it was good »

The hospitality was good, the facility also great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs FASCAH APRIALTY, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

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