Hotel - Novotel Lampung
Novotel Hotel Novotel Hotel

Novotel Lampung Hotel

4.0/5 636 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 630000.00 IDR Non member rate
From 630000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • RADIN INTEN II
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 223 rooms
  • 163 non-smoking rooms
  • 46 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,495 reviews

Our guest reviews for Novotel Lampung

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 636 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jeperistiwa Business - 15/01/2019 AccorHotels certified review
« Excellent »

All perfect

Dwi K. P. Families - 13/01/2019 AccorHotels certified review
« Good Hotel. Good Places. Good Food. Good Services. »

Hotel terbaik di Bandar Lampung.

Velda M. Families - 04/01/2019 AccorHotels certified review
« Become a WOW guest »

Nice place to stay. Beside, I got welcome cake and thankyou chocolate. Sweet memories

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Velda M., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Ludwina M. Families - 02/01/2019 AccorHotels certified review
« Very nice place to stay »

Good people and good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Ludwina, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager.

Ayudia Business - 02/01/2019 AccorHotels certified review
« satisfied with all services »

service is excellent, but food is average and the breakfast menu is almost same everyday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Ayudia, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Benediktus B. A. Families - 01/01/2019 AccorHotels certified review
« Mr »

I'm very satisfied during staying at Novotel Lampung, nice place, nice people, nice food, etc.. This is my new experience staying at Novotel Lampung in high season for long holiday. Since the Hotel is working out with building upgrade, it was some inconvenience for us, but this is not big matters.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Benediktus biran, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Santi Families - 30/12/2018 AccorHotels certified review
« Only the view is OK, the other things are disappointing »

In my opinion, only the view is OK. For 4 star hotel, i think Novotel should more improve its quality and service. 1. It took approximately 30-40 minutes for check-in process, while the 2 star hotel only takes 5-10 minutes. 2. The quality of towel is low. 3. The taste and variant of food is very standard. 4. There's no pool for children (under construction).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Santi , Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Boyke A. S. Friends - 28/12/2018 AccorHotels certified review
« Xplore Lampung by Touring with family »

2 nights stay at your comfortable place with excellent services & hospitallity staff made our family enjoy and feel like our home. And also at the time suddenly (just within 3 hours) we've requested to your staff for preparing a gala dinner for 100 pax including music & singer. We get delicious food and nice song, after that off course we can deep sleep till the morning. Finally many thanks for everything during we stay there. Regards, Pajero XWild Nusantara

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr boyke aries, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Anonymous Business - 28/12/2018 AccorHotels certified review

Excellent...wonderful place for stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Sri Mulijani, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Fery D. Business - 28/12/2018 AccorHotels certified review
« Overall services are poor »

I start staying at Novotel Lampung in 2013, since then I stay hundred of nights. The past 1 year starting 2017, overall service of Novotel becoming poorer 1. Front office not friendly and latest replace with male receptionist that I think very bad turn as they dont have sense of service. We need to ask few times to get serve as they are pretend to be busy with paperworks ignoring the guest. In the past, once we book the hotel - the room ready for us and already prepared the guest information form. Addition to that the receptionist acknowledge our names and our room preferences 2. Room getting older and found insect in the room 3. Ammenities few times supply unsufficiently 4. Hotel staff busy using the elevator ans no smile at all. I believe it start from the GM when he passed us not even look into where we stand while we smile at him Over time, I understand the good service of this hotel in the past are coming from their senior staff that I can mention one by one One thing that still good from Novotel Lampung is the distance to our factory in Panjang remain the same I write this not to cornerring someone but its more to improve the service of the hotel that in the past our home in Lampung

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Fery D. Warmest Greeting from Novotel Lampung, Thank you for sharing your review of your experience at Novotel Lampung with us. Please accept our most sincere apologies for any inconveniences that we may have caused you. Upon reading your feedback, we immediately carried out a thorough investigation and at some points would like to sincerely apologize for any inconveniences that we may have caused you during your stay. I am deeply sorry to know that on this occasion we failed to deliver our usual high level of service our valued guests are costumed to. We are currently delivering a training program to all of our new team members and we are confident that will help fixing such unfortunate. We are currently under construction of added number of our guest lift & service lift in the hotel building. Our aim by having this additional facility is to provide more accessibility for entire guest and for our staff in order to improve their speed of services to entire guest during stay with us. However, our staffs still using the guest’s elevator. And I am deeply sorry if I not pay attention about that. However, it happens because inadvertence condition. We would like to say thank you for your detail comment about our hotel. We regard it as a good input and motivation for our team to improve our service and facilities. We will do our best to satisfy every valuable guest. Please once again accept our most sincere apologies and we look forward to welcoming you back next time you decide to visit Novotel Lampung. Please do not hesitate to contact me directly to gm… Thank you and Have a nice day. Kindest Regards, Lalu Aswadi Jaya General Manager

Sukuria Business - 27/12/2018 AccorHotels certified review
« nice hotel in this town »

if you guys looking for bussins hotel with good entertement in lampung, novotel is best choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Sukuria kusuma, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Bastian S. Families - 23/12/2018 AccorHotels certified review
« Nice View »

Amazing experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Bastian, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Clarence Business - 20/12/2018 AccorHotels certified review
« Disappointing »

Very bad wifi, the outside noise at 0300hrs even at 11th floor is very loud. Room service is the worse. No one answer the phone call even after 10 calls. Had to go down to reception to order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Clarence Samy, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Calvin Friends - 16/12/2018 AccorHotels certified review
« Not bad »

Just so so ,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Calvin Changgara, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Ayyamani J. Business - 15/12/2018 AccorHotels certified review
« Friendly staff »

Staff friendly and happy to serve

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms ayamani , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Muhammad R. R. H. Business - 15/12/2018 AccorHotels certified review
« Great »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr reza , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Bulan Friends - 13/12/2018 AccorHotels certified review
« Amazing »

I like this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Bulan , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Siti Families - 13/12/2018 AccorHotels certified review
« Bored »

Bored for family vacation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms siti, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Clearesta A. Families - 11/12/2018 AccorHotels certified review
« Unforgetable stay »

The services was great, the really take care of my children

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Clearesta , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager.

Anonymous Business - 11/12/2018 AccorHotels certified review
« Puas »

Good services for group, they handling with special desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Bima aviv, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 630000.00 IDR Non member rate
From 630000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates