Hotel - Novotel Lampung
Novotel Hotel Novotel Hotel

Novotel Lampung Hotel

4.0/5 657 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 630000.00 IDR Non member rate
From 630000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • RADIN INTEN II
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 223 rooms
  • 163 non-smoking rooms
  • 46 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,550 reviews

Our guest reviews for Novotel Lampung

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 657 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Samidi Business - 13/02/2019 AccorHotels certified review
« Perfect »

Good service, friendly staff, Disney hospitality. 3rd visit and still a good experience.

Felly Business - 11/02/2019 AccorHotels certified review
« Disappointing »

Arrived earlier than scheduled check in time at the hotel. The registration process went really well, and the front desk staff was very helpful. They told me that we just need to came back later at 2PM. However, everything went downhill when I went back at about 2:30 PM. I found my father, who went back to the hotel earlier than me, was still waiting for the key cards to our room. I asked the staff what went wrong, and they explained something about the troubled system and they couldn’t register our key cards. We were really exhausted after a red eye flight and a meeting, but the staff was really slow on trying to find alternatives to our check in problem. Long story short, it took us about 2 hours (and 3 complimentary beverages as their way to apologize, which didn’t help at all) to finally be able to get into the room. At least, I appreciate that the manager personally came to us to apologize and explained the situation. Although it happened after my father said that we would abandon the reservation and simply move to other hotel if the staff still unable to give us the key as soon as possible. Breakfast was decent, the options could be better. Checked into the premier executive room, and found out that the blanket was stained. Lucky for the hotel management, I found the stain later on when we were about to check out. Or else, I would file another complaint. The room was quite spacious, and the ocean view was breathtaking. In my opinion, the scenery surrounding the hotel was the only thing worth the compliment. Overall, I was underwhelmed by the experience, didn’t expect the #1 hotel in Lampung according to TripAdvisor to be this disappointing.

Rinaldy A. Families - 11/02/2019 AccorHotels certified review
« Excellent »

It’s really a great hotel in town, it has a modern building, clean room, lovely view, good food, satisfiying service. Me and my family celebrate my son’s birthday here, and its really pleasure while most of the employee we meet always cheer to my son and said “happy birthday”. Overall we satisfied to stay here, and hope will back again soon to enjoy other’s special occasion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Rinamrul , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Lilis S. Families - 06/02/2019 AccorHotels certified review
« Nice hotel »

Nice hotel with warm greeting from all of staff there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Lilis , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Fbu Families - 06/02/2019 AccorHotels certified review
« Acceptable! »

I noticed a renovation is in progress. However, it's not an excuse. Starting from lobby area up to the room are dusty - not as I used to know the hotel. The bath room was not clean properly especially the glass wall/door (not hygiene) . Hotel is so noisy - I're not sure the sound came from the top floor or back yard.

Dimas Families - 05/02/2019 AccorHotels certified review
« Good impression! »

Hotel is very nice. Room is quite big and have a good interior. View and landscape is quite good as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr dimas , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Brendan Business - 04/02/2019 AccorHotels certified review
« Pleasant stay and very nice staff »

The hotel has very large rooms and nice facilities. Breakfast buffet is also very good. However the dinner service is slow and when served the food is not hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Brendon, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Anggun Families - 04/02/2019 AccorHotels certified review
« Satisfied »

Great experience to stay in here

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Anggun puspa , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Indra Business - 01/02/2019 AccorHotels certified review
« My favorite »

Awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Indra, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Anonymous Business - 31/01/2019 AccorHotels certified review
« A happy customer »

I have no complaints at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Johan , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Teuku B. S. D. B. Business - 29/01/2019 AccorHotels certified review
« Never come again to novotel lampung »

Very long chek in... i come 2 pm and just come in to room aroun 4-4.30 pm AC not work and change room Hot water not run properly at new room Fron desk doesnt know how to handle customer When i talking with other cust they also feel not comfort Ineternet really slow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Banta , Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Anonymous Business - 28/01/2019 AccorHotels certified review
« Nice stay »

Spacious room with good staff hospitality

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Mia, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Intan L. Business - 23/01/2019 AccorHotels certified review
« Good »

I am disappointed with your front office etitude when returning the deposited that my signature of the voucher must be the same as my signature of the voucher when I submit my deposit money. What does it mean? Do I look insecure as a membership from Accor? No statement needs to be said because you are a non-bank but you are the hotel. And I'm the membership of accorhotel. How can a person's signature be different? if my signature is different how can my current account be liquid by the bank every day? Please, don't say anything not etitude again with the other customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Intan, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Jeperistiwa Business - 15/01/2019 AccorHotels certified review
« Excellent »

All perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr jepristiwa , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Dwi K. P. Families - 13/01/2019 AccorHotels certified review
« Good Hotel. Good Places. Good Food. Good Services. »

Hotel terbaik di Bandar Lampung.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Dwi kurnia P. , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Velda M. Families - 04/01/2019 AccorHotels certified review
« Become a WOW guest »

Nice place to stay. Beside, I got welcome cake and thankyou chocolate. Sweet memories

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Velda M., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Ludwina M. Families - 02/01/2019 AccorHotels certified review
« Very nice place to stay »

Good people and good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Ludwina, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager.

Ayudia Business - 02/01/2019 AccorHotels certified review
« satisfied with all services »

service is excellent, but food is average and the breakfast menu is almost same everyday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Ayudia, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Benediktus B. A. Families - 01/01/2019 AccorHotels certified review
« Mr »

I'm very satisfied during staying at Novotel Lampung, nice place, nice people, nice food, etc.. This is my new experience staying at Novotel Lampung in high season for long holiday. Since the Hotel is working out with building upgrade, it was some inconvenience for us, but this is not big matters.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Benediktus biran, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Santi Families - 30/12/2018 AccorHotels certified review
« Only the view is OK, the other things are disappointing »

In my opinion, only the view is OK. For 4 star hotel, i think Novotel should more improve its quality and service. 1. It took approximately 30-40 minutes for check-in process, while the 2 star hotel only takes 5-10 minutes. 2. The quality of towel is low. 3. The taste and variant of food is very standard. 4. There's no pool for children (under construction).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Santi , Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 630000.00 IDR Non member rate
From 630000.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates