Hotel - Novotel Lampung
Novotel Hotel Novotel Hotel

Novotel Lampung Hotel

4.0/5 586 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • RADIN INTEN II
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 223 rooms
  • 163 non-smoking rooms
  • 46 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,206 reviews

Our guest reviews for Novotel Lampung

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 586 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Agustin Business - 14/08/2018 AccorHotels certified review
« Comfortable »

The hotel room is very comfortable, simply design, and clean, the wifi works well, but due to a minor renovation, the alley towards my room smells of tint or maybe paint.

Dimas S. Couples - 14/08/2018 AccorHotels certified review
« especially for my check in is handled by ms vika, the respond is good and i am very satisfied with her service »

good food, pool and room

Rudy P. Business - 13/08/2018 AccorHotels certified review
« Comfort & spacious room, excellent service and delocious breakfast »

A bit noisy due to renovation for time being

Achmad I. B. Business - 02/08/2018 AccorHotels certified review
« Favourite place to stay in Bandar Lampung »

The hotel is my favourite place to stay in bandar lampung. comfy bed , clean bed sheet and spacious bathroom. In my visit they are having renovation for the breakfast area, so I have to go to B1 level. The Food is have large variety of choices between American breakfast, European and local Indonesian food. The staff is nice and polite. quick and helpful check in and check out process. If you are tired , they have a good spa in the lower level. The club is also nice to visit in Wednesday night , but prep enter in midnight time and enjoy the local crowd with loud music. will visit again in the future trip to Bandar Lampung IB

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr b. Achmadiman, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Defri S. Business - 02/08/2018 AccorHotels certified review
« Nice Hotel »

always stay at Novotel during my business trip to Lampung, very convenience hotel (fells like home)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr DEFRI S., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Jakarta Families - 02/08/2018 AccorHotels certified review

The food was not so tasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Essy prisetiawati, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Anonymous Business - 01/08/2018 AccorHotels certified review
« Good »

View is amazing, especially when sunset, from room 1206

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Isnan, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Haris Friends - 31/07/2018 AccorHotels certified review
« Great view, great services »

.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Haris, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Fransisca Couples - 31/07/2018 AccorHotels certified review

This was our first visit in novotel lmpg. Its a beautiful n comfort place to stay, unfortunately its only a night . My husband n I were very happy with the hospitality n enjoying the nice view. The food was sooo delicious n there wre many kinds of menu for breakfast (esp for pregnant woman like me ) However, there are some concern from us. We know that front office lady were busy with another the c/i guests, when I inform our car license plate she frgt to register the number for the parking procedure until the next day we c/o. Second, is the blower in our bathroom not working? Coz, i thought it doesnt work since we came if im not mistaken. No bell boy ushered in (confused which floor should we pick). But overall we were pleased to stay in Accor hotel. Hope we can come back again for the next trip. Thank you Accor Hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Fransiska Diska, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Ariesta M. Business - 31/07/2018 AccorHotels certified review
« OK »

good view from breakfast area, air con doesn't work normally (kamar tidak dingin)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Ariesta m. Savitri, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Alvin W. Business - 30/07/2018 AccorHotels certified review

That was a great experience to stay at novotel lampung. The hosipitality was so great and the room is grear also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Alvin w./Yongki Hartono, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Andry T. Business - 30/07/2018 AccorHotels certified review
« Dissatisfied »

I can not get extra card for turn on my air con the energy saver button is broken make the room electricity turn off The air conditioner is hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Andry T., Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Bryant M. P. Couples - 30/07/2018 AccorHotels certified review
« Bad Stay Experience »

This is Fourth time i stay here at Novotel Lampung since 2014, 2016, and 2017. Over expectation this hotel when i'm having good experinces before, but suddenly all it happens when i'm on the line to check in (long wait and very unprofesional, because too many people to be served and only 7 staff serve) , secondly when i got room (1403 at premier floor) we wait for the bag around 30 minutes more, also they said we get feesh fruits ( which deliver after 3 hours.wait and 4 times calling), third when i went to get shower, it already broken and the shower water turns out everywhere ( then i call operator request for enginering, then they already know the problem about it ( so, why don't they fix it) before we get inside the room) very strange hotel services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Bryant Matthew P., Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Clarence Business - 28/07/2018 AccorHotels certified review
« Satisfied »

Rooms and services was ok. But breakfast selection was not ok. Few staff around in breakfast area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLARENCEMR ANTHONYSANY, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Anonymous Business - 27/07/2018 AccorHotels certified review
« Improvement »

The housekeeping did not clean-up the room, slow response from the staff when i asked them to bring me some cutton buds, or event the hotel’s broshure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Prasetya, T. William, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Krisna D. Business - 22/07/2018 AccorHotels certified review
« Great view and facilities »

It's nice to stay here, but you need to speed up tap hot water in bath room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Krisna Dwi harnia, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Krisna D. L. Business - 22/07/2018 AccorHotels certified review
« Standart »

Standart

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr KRISNA DWI L., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager.

Business - 22/07/2018 TripAdvisor review
« overall is very good »

Overall is very good but last stay the cable TV was not working well. Mostly the international channel was stuck. Hotel technician has come to check but the issue was come from the provider. I hope they could take quick action to settle this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear dyahmastuti, Warmest greeting from Novotel Lampung, First of all, We would like to take this opportunity to thank you very much for choosing Novotel Lampung. We have received information concerning to your inconvenience during your stay, we highly regret the inconvenience caused on this occasion and please accept our sincerest apology. Your concerned has been shared to our team member and necessary action has been taken for future improvements. Once again thank you for allowing us to address the problem. Hopefully we still have the chance to welcome you and your family back at Novotel Lampung Your future arrival is truly awaited. Sincerely, Lalu Aswadi Jaya General Manager

Arin Business - 19/07/2018 AccorHotels certified review
« GREAT »

Firstly, I came to the room, I felt amazed. The ocean view, it just amazed me. The view is great. The room was so clean. The bathroom kit design also great. The food so delicious. OK. I am not going to say anymore, because everything was great. Unfortunately, I didn't have time to swam at swimming pool :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms DANTY RISMAYANTI, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Aswin Families - 19/07/2018 AccorHotels certified review
« Nice experience »

Nice and clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr ACHMAD ASWIN, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

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