Hotel - Novotel Lampung
Novotel Hotel Novotel Hotel

Novotel Lampung Hotel

4.0/5 604 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • RADIN INTEN II
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 223 rooms
  • 163 non-smoking rooms
  • 46 connecting rooms
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,323 reviews

Our guest reviews for Novotel Lampung

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 604 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Hulman Business - 13/10/2018 AccorHotels certified review
« Good »

good mountain view

Yuhaeti Business - 09/10/2018 AccorHotels certified review

Very nice location, big and new room However slow check in process and despite hotel is not so occupied, we can’t get with sea view. Breakfast with great variety and not so good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Yuhaeti, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Dony W. Business - 03/10/2018 AccorHotels certified review
« First time stay at Novotel Lampung »

over all, excellent experience, room, include view is great, breakfast excellent include view, food and beverage, but I have bad experience during I got sleep. at around 1 AM, I found electrical problem, ever around 20 seconds the electrical having automatic shutdown, and after that around next 2 seconds, turning on by him self. because of it, I can't sleep until around 4 AM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Dony W., Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. Regarding to your comment about electrical problem, we can not avoid this problem because it's manage by PLN Lampung. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Caroline Business - 26/09/2018 AccorHotels certified review

went for late dinner, the waitress (a girl) seemed like an intern, is not very friendly and doesnt know much. When called, she didnt come although she saw me calling. Thats the only problem really. Not happy with the service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms CAROLINE CHELSEA, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Marwan S. Business - 25/09/2018 AccorHotels certified review

. Warm welcoming . Comfort room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Marwan S., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Syarifah N. Business - 25/09/2018 AccorHotels certified review
« The Great Hotel to stay »

It was not my first time stay in Novotel Hotel Lampung, but that time the breakfast need a little bit salt. But overall is OK!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Syarifah N., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Francis G. Business - 24/09/2018 AccorHotels certified review
« Rooms are clean and check in and out is no fuss »

The staff were friendly and the service good. Breakfast and restaurant spread was representative of the local flavours. My room was clean and the internet connection was reasonably fast, better then some 5 stars hotel which I have stayed in, very important point for someone who is on a business trip. The surroundings was peaceful and full of greeneries. The ocean view room I had would be a great room to have for one on holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr okhiong Francis Xavier G., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Robertus P. Business - 24/09/2018 AccorHotels certified review
« Good view average breakfast buffet »

The location was at the high land made the view to the city and the sea was beautiful. The room was comfortable. I don't like the shower where it was difficult to turn the knob if your hand is slippery with soap, and if I'm not mistaken the water was not warm enough although I've set the knob to more than 40 degree. Breakfast venue was near the chapel and we had to walk quite far to reach it. I believe it was due to the normal dining room was renovated. The food was average, I could not find the local delicacies that I thought every area has like lontong medan or empek-empek in Palembang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr ROBERTUS PURBA, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Fascah Business - 24/09/2018 AccorHotels certified review
« it was good »

The hospitality was good, the facility also great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs FASCAH APRIALTY, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Marta R. Business - 20/09/2018 AccorHotels certified review
« Room cleanliness need to be improved »

Was staying for 2 days (18-19 Sept 2018) in non smoking room of 9018. Some points are observed, need to be acknowledged and require immediate actions : - behind entrance door, spider webs are present - curtains are dirty and dusty - table cabinet besides bed are dusty, spider webs are also present - smell of something damp/humid However positive points are also observed : - Good service of restaurant staff (during dinner) & food are nice with good presentation - Good hospitality of staff in overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Marta R., Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Ray L. Business - 17/09/2018 AccorHotels certified review
« The view extremely blows my mind »

I was staying in standard king bed ocean view room. The only i expect just ordinary 'i see the sea from my room' like other hotel i've stayed before. Luckily me, the room and bed size was beyond my expectation and the 'ocean view' was extremely satisfying. It got my mouth opened widely as i jumped from my bed, pulled the curtain aside and see beautiful scenery you gave. More than awesome, this hotel rocks! I've already posted some photos on my social media and my colleagues delivered compliments too for the view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Ray Lidia, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Andang I. Business - 10/09/2018 AccorHotels certified review
« Wonderful view from the room to the outside. »

Besides the beautiful view from the bedroom, the breakfast is also delicious and the menu is many kinds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Andang I., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Noezran A. Business - 10/09/2018 AccorHotels certified review
« Best hotel in Lampung »

Nice - clean hotel with nice hotel staff with best hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Noezran A., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Auliana A. Couples - 09/09/2018 AccorHotels certified review
« Good room, good view »

Good room, good view, nice warm shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Auliana A., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Eddyoki Friends - 06/09/2018 AccorHotels certified review
« good stay »

it is nice place very comfort and convience for me and vro to stay...the prices is good but the breakfast is not so bad..if i gve of out 10...it is 5 only...no choose to pick up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr EDDY OKI, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Hendra L. Business - 05/09/2018 AccorHotels certified review
« Wonderful »

good place and facility, clean room, delicious food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Hendra L., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Derry Y. Business - 05/09/2018 AccorHotels certified review

Overall I enjoyed stayed at novotel lampung. Its room, breakfast. However I think it was not necessary to deposit via credit card, since I will pay based on transaction that I needed to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Derry Yanuardi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Livia Business - 02/09/2018 AccorHotels certified review
« OK »

The service is good but at night there is noisy voice from outside the room. It seems like dance songs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Livia Adhijaya , Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Erlangga P. Business - 31/08/2018 AccorHotels certified review
« Great »

A great hotel with wonderfull staff. And extremely beautifull view from the room. And one more theres a smoking room available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr ERLANGGA INDRA p., Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager.

Andi Business - 31/08/2018 AccorHotels certified review
« Room clean , ordinary service »

Enjoy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agustinus Andianto, Warmest greeting from Novotel Lampung, First of all, we thank you for staying at our hotel on your recent visit to Bandar Lampung. Thank you for taking the time to post a review during your stay at Novotel Lampung. We accept your feedback very well, even it seems that you didn't enjoy your stay with us. It can be seen by the rate 3 star only for our hotel. Please let us know what the things you didn't enjoy during your stay. So we can know our demerit and we can do the change to improve our service. Hopefully you are willing to offer us other chances to serve you much better in some other future. If you need any assistance, please feel free to contact us by email gm… Thank you and Have a wonderful day! Best Regards, Lalu Aswadi Jaya General Manager

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