Novotel Lampung Hotel 4 stars

TripAdvisor rating 4.0/5 690 reviews
Novotel Lampung
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Room 1

Number of guests
Children's age
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Hotel extras

  • 10 minutes from the business district

  • On-site spa with sauna and heated indoor pool

  • Fitness and wellness centre, massage rooms

  • Excellent on-site dining at The Square

  • Free WiFi access is available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • RADIN INTEN II
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Lampung

Jalan Gatot Subroto 136
35226
bandar lampung
indonesia

Tel: +62721477999

Fax: (+62)721/479797

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    RADIN INTEN II At 40km / 24.86 miles - Shuttle paying

GPS :-5.441279, 105.288881

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard 1 King-size bed

  • Max. number of persons: x4
  • Area: From 32
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single Beds

  • Max. number of persons: x4
  • Area: From 32
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 1 King Bed Ocean View

  • Max. number of persons: x4
  • Area: From 32
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single Beds Ocean View

  • Max. number of persons: x4
  • Area: From 32
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior One King-size Bed

  • Max. number of persons: x4
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Executive Floor 1 King Size Bed

  • Max. number of persons: x4
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Square Restaurant

Type of cuisine: Healthy eating

Square Restaurant

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Facing onto the sea, the modern Lounge Bar is located in the lobby and offers an intimate, inviting atmosphere. It serves a wide range of beverages, including cocktails and mocktails, plus snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 1,570 m²

  • Maximum capacity: 1,600 people

  • Maximum banquet capacity: 1,000 people

Find out more
Novotel Lampung Meeting Room

Our guest reviews for
Novotel Lampung

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,803 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

690 reviews

best view

Customer review rating 4.3/5

Fandy Couples - 19/05/2019 AccorHotels certified review

the best view, good service

So happy

Customer review rating 4.3/5

Adiss Friends - 14/05/2019 AccorHotels certified review

Love this hotel and make me have fun.

Below Expectation

Customer review rating 4.3/5

Gunawan Business - 12/05/2019 AccorHotels certified review

Feel that the hotel did not well maintained.. such as the bathroom shower and aircon did not work properly, towel smells bad, etc...

Dear Mr Gunawan, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

friendly hotelier, nice place and room was cozy, also food was great !

Customer review rating 4.3/5

Tutung F. Business - 06/05/2019 AccorHotels certified review

My 1st experienced with Novotel was in Bandung, back in 2011, it was so great and it happened again in Lampung, I was so glad to have Novotel as my hotel in my trip of business, thank you Novotel !

Dear Mr Tutung, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager.

Good place

Customer review rating 4.3/5

Ayu Friends - 06/05/2019 AccorHotels certified review

Good place! Staff very friendly and good service .

Dear Ms Ayu, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Downgraded without consent

TripAdvisor rating 4.0/5

niccha03 Couples - 06/05/2019 TripAdvisor review

This is our first time back after 3 years to my home town since we got married, we booked the Premiere King Executive room that supposed to be located at level 14-16. Upon check in on 18/04, we didn't get inform the benefits we supposed to get like Lounge access, to validate the parking ticket during our stay, nor information about construction work going on. During check in, hotel was crowded with teenagers all over the lobby, it doesn't portray it is a 4-5 stars hotel. We suddenly got the room on level 7. Average room, facing the ocean but it didn't look like a permiere at all. It stated non smoking floor, but again on the way to the room around 2-3 teenagers sitting on the floor nearby the glass railing smoking cigarettes. Yes, on so-called non smoking floor!! The room attendant staff went in and out rooms but didn't even warn them. What a joke! Also we wanted to go out after checked in, we have to park back because apparently we need to validate the parking ticket. Walking back from parking to the lobby under the rain to validate the ticket and again long queue. Well then, why not explaining since check in? That was so not efficient check in. Back to the hotel, we received a cake amenity in the room. Thank you but after we ate it, we leave the plate outside the door. But after the next day, it was still sitting on the front of the door. Finally at the second day it was gone. It seems no room service nor room attendant care to remove a dirty plate. This was so weird. In hotel, even DM or Night Team supposed to patrol in each floor to make sure everything. We were so busy outside the hotel gathering with family and attending a wedding for this trip. Second day 19/04, we realized we supposed to have lounge access, went to Le Club accor staff, she gaves us the voucher only for tea or coffee with snacks. It's pretty average, where in other Accor hotels, Lounge access supposed to be private in another floor not mixed with a normal bar. Usually serves with cocktails and canape, this one just carton juices, coffee or tea. Glad the snacks was pretty good, but we prefer to have it like a small buffet where normal Lounge supposed to be. The drink option were not included with cocktails, beer or wines, this is really disappointing. On 20/04 ,we woke up around 6:30am with bang bang construction noise without advance warning from the hotel when we booked it nor information given when we checked in. Very irritating! This hotel been here for a couple of year, but the ceiling of the breakfast area on the lobby floor looks like it's not done. We were unhappy with the noise. In the evening of 20/04 we came back after the wedding outside the hotel, we saw at the elevator sign: Executive Lounge supposed to be at the high floor, and our room Premier Executive supposed to be 14-16. We suddenly felt the hotel belittled us. We got downgraded without our consent but we still pay the full amount (hospitality staff industry rate) of the Premier Executive room. The only we received was an apology from the DM (Duty Manager) and a wipe out bill around $45 our one time bar charges which was only couple of drinks. This is upsetting because our trip backhome has ruined. This should've been the highlights of our trip. But at my own home town I felt not welcome and felt belittled. This is the only Accor hotel in Lampung, but now I am concern with quality of the hotel and the service is not even close to other Accor hotels in all over the world. As as a hospitality staff, we should be treated as an asset of the brand. We treat others as we want to be treated. Not treating staff on holiday differently with other guest.

Dear niccha03, Thank you for taking the time to provide our team with feedback in regards to your recent stay. Your review is deeply concerning and saddening, please rest assured we have followed up your comments with immediate action. I will be contacting you personally via email as your experience is certainly not something we wish to provide for any of our guests and would like the opportunity to discuss in more detail. Our passionate team strive to create only the best possible experiences for our valued guests so I very much appreciate for reaching out. Thank you again for your time in writing this feedback and I will be in touch momentarily. Sincere regards, Lalu Aswadi Jaya General Manager
Customer review rating 4.3/5

Anonymous Business - 01/05/2019 AccorHotels certified review

your room was amazing but the air conditioner take too long to be cool

Dear Ms Octa , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Good

Customer review rating 4.3/5

Rendy Business - 30/04/2019 AccorHotels certified review

Good service and nice view but have a rainy day on the stay period

Dear Mr Rendi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Its all Good

Customer review rating 4.3/5

Rnez Business - 26/04/2019 AccorHotels certified review

Good food so many variety Nice room with special design (9th floor) Good hospitality for all Hotel staff

Dear Mr Ernez, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Below expectation

Customer review rating 4.3/5

Willy Business - 25/04/2019 AccorHotels certified review

Air Con doesnt work well (hot in the lobby), blanket is not clean, not clean around water sink

Dear Mr Willy, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager

Sleep disturbance.

Customer review rating 4.3/5

Anonymous Business - 21/04/2019 AccorHotels certified review

One lamp can't switch off. Coffee table lamp. The light direct to my eyes.

Dear Mr Kikkarami, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Good services and good view.

Customer review rating 4.3/5

Prima Business - 15/04/2019 AccorHotels certified review

I usually stay in Novotel when I had a business trip.

Dear Ms Primayanti , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Great and Enjoy

Customer review rating 4.3/5

Roshidi Solo - 15/04/2019 AccorHotels certified review

Excellent Services and Helpful. Nice view with delicious breakfast.

Dear Mr Roshidi , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Hommy

Customer review rating 4.3/5

Hilwan E. F. Business - 13/04/2019 AccorHotels certified review

The ocean view is great view, but i'm really confused with the curtain in the bathroom why it not closed all the glass.

Dear Mr Hilwan , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Hotel service is less good as before

TripAdvisor rating 4.0/5

Kim Châu P Business - 12/04/2019 TripAdvisor review

No email reply when asking for airport pick up. No welcome drink.Breakfast is poorer compared with before maybe because of under renovation. The gold leclub member is not got any welcome drink voucher. The point is late updated.

Dear Kim, Warmest greeting from Novotel Lampung, Thank you very much for sharing the elements of your recent experience at our Hotel on TripAdvisor. It is with regrets that you did not have a very good experience by rated us 3/5star. I appreciate all reviews as it is only through receiving such feedback that we have the chance to learn and improve where necessary. I like to thoroughly investigate the circumstances myself, whenever we have had a poor review, to see exactly how and why my team has under performed and late update. Please rest assured that we have taken your concerns for our service and immediately shared with our concerned Managers as to take appropriate actions for further improvements. Please accept our sincere apologies for the inconveniences you have encountered. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm@novotellampung.com to share your feedback on this. Thank you again for sharing your experience on TripAdvisor, and we are looking forward to having the opportunity to serve you better at Novotel Lampung in the near future. Yours sincerely, Lalu Aswadi Jaya General Manager

Awesome experience

Customer review rating 4.3/5

Anonymous Solo - 10/04/2019 AccorHotels certified review

Good service and nice place.

Dear Mr Kiky , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Still good but not as good as before

Customer review rating 4.3/5

Herry P. Families - 08/04/2019 AccorHotels certified review

Not really very clean

Dear Mr Herry, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.
Customer review rating 4.3/5

Rudi T. Families - 08/04/2019 AccorHotels certified review

Very good

Dear Mr Rudi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Still one of the best in town

Customer review rating 4.3/5

Fitri C. Business - 08/04/2019 AccorHotels certified review

The staff are very helpful, we have a slight argument with the front office procedure, but hotel team handled it well with a prompt action. Overall, still the best hotel in town.

Dear Ms Fitri , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Lobby temperature is hot. No AC

Customer review rating 4.3/5

Michael Business - 07/04/2019 AccorHotels certified review

Lobby AC is not working. Temperature is hot. When asked to reception, no honest answer is given. Sge just simply said it is normal. Not a good answer for a reputable hotel like Novotel. Cafe is under renovation for mote than 9 months and it is still not completed. The replacement place is not recommended as it is open and you can see flies flying to the food. Not healthy at all.

Dear Mr Darwis, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.
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