Novotel Lampung Hotel 4 stars

TripAdvisor rating 4.0/5 683 reviews
Novotel Lampung
See on a map
+ 22 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • 10 minutes from the business district

  • On-site spa with sauna and heated indoor pool

  • Fitness and wellness centre, massage rooms

  • Excellent on-site dining at The Square

  • Free WiFi access is available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • RADIN INTEN II
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Lampung

Jalan Gatot Subroto 136
35226
bandar lampung
indonesia

Tel: +62721477999

Fax: (+62)721/479797

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    RADIN INTEN II At 40km / 24.86 miles - Shuttle paying

GPS :-5.441279, 105.288881

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard 1 King-size bed

  • Max. number of persons: x4
  • Area: From 32
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single Beds

  • Max. number of persons: x4
  • Area: From 32
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 1 King Bed Ocean View

  • Max. number of persons: x4
  • Area: From 32
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard 2 Single Beds Ocean View

  • Max. number of persons: x4
  • Area: From 32
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior One King-size Bed

  • Max. number of persons: x4
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Executive Floor 1 King Size Bed

  • Max. number of persons: x4
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Square Restaurant

Type of cuisine: Healthy eating

Square Restaurant

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Facing onto the sea, the modern Lounge Bar is located in the lobby and offers an intimate, inviting atmosphere. It serves a wide range of beverages, including cocktails and mocktails, plus snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 1,570 m²

  • Maximum capacity: 1,600 people

  • Maximum banquet capacity: 1,000 people

Find out more
Novotel Lampung Meeting Room

Our guest reviews for
Novotel Lampung

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,712 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

683 reviews

Good services and good view.

Customer review rating 4.3/5

Prima Business - 15/04/2019 AccorHotels certified review

I usually stay in Novotel when I had a business trip.

Dear Ms Primayanti , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Great and Enjoy

Customer review rating 4.3/5

Roshidi Solo - 15/04/2019 AccorHotels certified review

Excellent Services and Helpful. Nice view with delicious breakfast.

Dear Mr Roshidi , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Hommy

Customer review rating 4.3/5

Hilwan E. F. Business - 13/04/2019 AccorHotels certified review

The ocean view is great view, but i'm really confused with the curtain in the bathroom why it not closed all the glass.

Dear Mr Hilwan , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Hotel service is less good as before

TripAdvisor rating 4.0/5

Kim Châu P Business - 12/04/2019 TripAdvisor review

No email reply when asking for airport pick up. No welcome drink.Breakfast is poorer compared with before maybe because of under renovation. The gold leclub member is not got any welcome drink voucher. The point is late updated.

Dear Kim, Warmest greeting from Novotel Lampung, Thank you very much for sharing the elements of your recent experience at our Hotel on TripAdvisor. It is with regrets that you did not have a very good experience by rated us 3/5star. I appreciate all reviews as it is only through receiving such feedback that we have the chance to learn and improve where necessary. I like to thoroughly investigate the circumstances myself, whenever we have had a poor review, to see exactly how and why my team has under performed and late update. Please rest assured that we have taken your concerns for our service and immediately shared with our concerned Managers as to take appropriate actions for further improvements. Please accept our sincere apologies for the inconveniences you have encountered. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm@novotellampung.com to share your feedback on this. Thank you again for sharing your experience on TripAdvisor, and we are looking forward to having the opportunity to serve you better at Novotel Lampung in the near future. Yours sincerely, Lalu Aswadi Jaya General Manager

Awesome experience

Customer review rating 4.3/5

Anonymous Solo - 10/04/2019 AccorHotels certified review

Good service and nice place.

Dear Mr Kiky , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Still good but not as good as before

Customer review rating 4.3/5

Herry P. Families - 08/04/2019 AccorHotels certified review

Not really very clean

Dear Mr Herry, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.
Customer review rating 4.3/5

Rudi T. Families - 08/04/2019 AccorHotels certified review

Very good

Dear Mr Rudi, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Still one of the best in town

Customer review rating 4.3/5

Fitri C. Business - 08/04/2019 AccorHotels certified review

The staff are very helpful, we have a slight argument with the front office procedure, but hotel team handled it well with a prompt action. Overall, still the best hotel in town.

Dear Ms Fitri , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Lobby temperature is hot. No AC

Customer review rating 4.3/5

Michael Business - 07/04/2019 AccorHotels certified review

Lobby AC is not working. Temperature is hot. When asked to reception, no honest answer is given. Sge just simply said it is normal. Not a good answer for a reputable hotel like Novotel. Cafe is under renovation for mote than 9 months and it is still not completed. The replacement place is not recommended as it is open and you can see flies flying to the food. Not healthy at all.

Dear Mr Darwis, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

beautiful bedroom and beautiful place

Customer review rating 4.3/5

Hendu Business - 05/04/2019 AccorHotels certified review

awesome hotel

Dear Mr Hendu , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Very good

Customer review rating 4.3/5

Satria Friends - 04/04/2019 AccorHotels certified review

When i was check in at novotel lampung, the services is excellence. Great!

Dear Mr Argana , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Satisfied

Customer review rating 4.3/5

Nugroho W. Business - 04/04/2019 AccorHotels certified review

Enjoy

Dear Mr Nugroho , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Thank you

Customer review rating 4.3/5

Charles Business - 03/04/2019 AccorHotels certified review

I feel so satisfied in staying at Novotel Lampung, the staffs are so welcome and friendly. I also enjoying myself spending my time at the pool. Moreover, I can see a beautiful sea view from my room. Thank you very much for the services, in my opinion, Novotel is a highly recommended hotel because of the service and the hotel facilities.

Dear Mr Charles , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Great service and facilities !

Customer review rating 4.3/5

Anonymous Solo - 03/04/2019 AccorHotels certified review

It's good to spend my nigt at novotel.

Dear Ms Gusti Ayu, Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Poor services when visited

Customer review rating 4.3/5

Aree Business - 03/04/2019 AccorHotels certified review

BF and food were not good. International food was not international style.

Dear Mrs Aree , Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

food is not delicious and expensive breakfast.

Customer review rating 4.3/5

Kukuh Families - 02/04/2019 AccorHotels certified review

only swimming pool is good.

Dear Mr Kukuh, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Nice hotel. Good serving.

Customer review rating 4.3/5

Joe Business - 29/03/2019 AccorHotels certified review

Overall, nice to stay at novotel, the facility is good, clean and the view is nice. Keep it up.

Dear Mr Joe , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager

Great

Customer review rating 4.3/5

Alingga Friends - 28/03/2019 AccorHotels certified review

That's really great experience

It's so so

Customer review rating 4.3/5

Hartono Business - 28/03/2019 AccorHotels certified review

I hope the staff can improve their response and initiative. Thanks

Dear Mr Hartono, Warmest Greeting from Novotel Lampung, Thank you for your comments posted in TrustYou highlighting the shortfalls you have encountered during your stay with us. We appreciate your constructive feedbacks, and we value them positively, as it enables us to monitor that we are providing the level of facilities and services that our guests deserve and expect. We would like to sincerely apologize for the inconveniences caused to you. We have taken notes of your comments and the respective Department Heads would do immediate follow up for improvements. At Novotel Lampung, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. We would very much like the opportunity to further discuss with you regarding your concerns in order to get a deeper insight into your overall experience of the hotel and redeem your faith. We would be most grateful if you would be so kind to contact us at gm… to share your feedback on this. Regards, Lalu Aswadi Jaya, General Manager.

Mr

Customer review rating 4.3/5

Satura Business - 26/03/2019 AccorHotels certified review

Well, this hotel make me feel wonderful the service room and the staff make me like in home, thank you so much for the staff for you hospitality, totally amazing and wonderful

Dear Mr Satura , Warmest greeting from Novotel Lampung, Thank you for taking your time to review our hotel - Novotel Lampung. It such a very good thing to get very positive review from you. We are so happy to get feedback from you. Your comment becomes a motivation for the team to keep maintaining and improving the service quality to every guest. If you would like to share more about our hotel, please feel free to contact us directly by email to gm… . Thank you and Have an awesome day. Best Regards, Lalu Aswadi Jaya General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou