Hotel - Francis Hotel Bath - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Francis Hotel Bath - MGallery by Sofitel

QUEEN SQUARE 
BA1 2HH  BATH
UNITED KINGDOM

2,184 reviews
TripAdvisor Rating Based on 2,184 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:00-22:00
    • Opening hours : Week-end 10:00-22:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

  • 98 rooms
  • 100% non-smoking hotel
  • 15 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Crib on request
    • DDI - Direct Dialing In
    • Printer
    • Fax machine
    • Iron in room
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,623 reviews

Our guest reviews for Francis Hotel Bath - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,184 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Vincent Families - 21/07/2017
« Disappointed after previous good visit. »

Concierge excellent. Sadly the housekeeping in the rooms was poor, with no attention to detail. Cleanliness poor. No milk on tea tray. No shampoo in bathroom. Carpet loose, resulting a trip and injury on exposed gripper rod. Breakfast poor. Evening meal in Brassiere Blanc not up to the standard of other branches we have eaten at. Waitress rather abrupt to the point of rudeness.

AccorHotels certified review
Anthony Couples - 20/07/2017
« Friendly staff,hotel room quite large,hotel clean but faded in some areas. »

Nice welcome on arrival and reception helpful. Room was spacious and well appointed. Staff very friendly and location is excellent. Did not like having to pay a service charge on every order. I tip when it is merited. Overall an enjoyable stay.

AccorHotels certified review
Jennifer Z. Solo - 20/07/2017
« Had a lovely time in Bath and everyone on staff was so friendly and helpful. Thank you! »

I really enjoyed my stay at the Francis. It was central to everywhere I wanted to go and ended up walking everywhere except when I was in high heels and required a cab (I was in town for a wedding). Even then the staff was helpful in calling a taxi for me and answering any other questions. My room was just the right size for me as I was traveling alone, and the hearty breakfast was a perfect way to start the day. I also enjoyed the brasserie next door and had a Sunday Roast for the first time, which was also delicious. I would stay again at the Sofitel when I visit Bath again as I do wish to come back. Thank you for a wonderful and memorable stay!

AccorHotels certified review
Debs Friends - 20/07/2017
« Very enjoyable indeed. Practically perfect for our needs »

The hotel was delightful , decor just right. Room nice and cosy. Bedding sumptuous. Breakfast tasty. Only the odd niggle overall satisfied customers. Disappointed at being sent cocktail offer , then told it stopped months ago, wasn't given even after pointing out the sent email from yourselves. Other than that happy.

AccorHotels certified review
Visitor Couples - 19/07/2017
« Satisfying experience »

Accommodation, restaurant and car park was very good and also the location.

AccorHotels certified review
Geoff A. A. S. Couples - 19/07/2017
« Could not have been bettered...  »

Such friendly and enthusiastic staff, very helpful - 'beyond the call of duty ' especially concierge, Piotre (Peter) in the BBC restaurant and the team. No request was out of their scope and we thoroughly enjoyed our (too short) stay. We look forward to staying with you again in the near future. Geoff and Ann Short.

AccorHotels certified review
Anonymous Solo - 18/07/2017
« Wonderful staff and decor, let down by an unexpected bill »

I stayed to attend a wedding nearby. Other wedding guests were also staying in the hotel, although I did not know them myself. Upon checkout, the receptionist explained that she had over £100 in room charges to a different room (part of the wedding party), that needed to be paid. I explained that I had only charged 3 drinks to my room and after searching, she produced the bill for £20 as expected. However, the receptionist demanded that I pay the bill for the other guest. I recognised the surname of the guest as it had been mentioned the day prior, at the wedding. Other than this, I have never met this guest, but I was made to pay for their bill as the receptionist informed me that they had already checked out and had not been given their bill. Upon arrival in my room, I found toothpaste in the sink and some other marks on the bathroom floor. These were very minor issues so I did not report them at the time as it was not necessary. Other than the issue with the bill, I very much enjoyed my stay. The staff were very friendly, polite and helpful and made me feel very welcome. Nothing was too much trouble. The night porter was very friendly and did his best, but seemed to lack experience. Am overall enjoyable experience with lovely staff, but left with a sour taste after the unexpected incident at check out.

AccorHotels certified review
Philip H. Couples - 18/07/2017
« As one might expect of a MGallery hotel »

Service in the bar not quite as "polished" as on previous occasions.

AccorHotels certified review
Rod W. Couples - 17/07/2017
« Such a nice room! »

We enjoyed every minute of it. From the moment we arrived, the management and staff could not have been nicer, more efficient and more helpful. Our room was lovely. Nicely appointed and very comfortable. We'll be back.

AccorHotels certified review
Ellen M. Couples - 17/07/2017
« Great location but disappointed with value of the room for the price we paid. »

This was our second stay at the Francis Hotel and I'm sad to say we were less than satisfied with the upgraded room we paid for. I live in the US and he lives in the UK so these getaways are few and far between but we decided to upgrade to a Superior Room for our second trip back to Bath, the room was clean and had a lovely view but the upgraded accommodations included a bed which was 2 mattresses pushed together creating a very uncomfortable ridge down the center - not exactly what we were hoping for on our short getaway. More concerning was the awkwardly narrow bathtub which was dangerously slick and due to the size there was very little flat space on the bottom to safely stand and shower. With the absence of a bar to grasp on to, my boyfriend and I had to call each other into the bathroom to lend a hand to safely get out of the tub. As we experienced the first time with this hotel, the front desk services were wonderful, evening bar staff and morning breakfast hostesses were a pleasure, and the breakfast is hard to beat, but the room accommodations were not what we expected after our previous experience at the hotel.

AccorHotels certified review
Anonymous Business - 17/07/2017
« Great Location »

Always works well, central location, great people, lovely rooms. Just what i need

AccorHotels certified review
Mark A. Couples - 17/07/2017
« Warm welcome and great recognition that we were celebrating a wedding anniversary.  »

Great welcome and room upgrade with champagne was a nice surprise. Only problem we encountered was with shower not draining properly and overspilling onto the bathroom floor. Also shower head bracket did not hold the shower in correct position. Breakfast superb and staff very good and friendly.

AccorHotels certified review
Key Couples - 16/07/2017
« Nice location  »

The hotel is located centrally with easy access to city centre. The room is nicely decorated and the bed is quite comfortable, but the carpet is quite dirty. The TV is not good either. I would expect a much better tv for the price I paid. I tried to get a car park space when arriving, but was told they could only do it when the car arrives, which was quite frustrating. It should allow customers to reserve the space as they will be charged anyway.

AccorHotels certified review
Stephen J. Couples - 16/07/2017
« First time in Bath »

Great, although only stayed for one night, we loved Bath and the hotel, very happy.

AccorHotels certified review
Anonymous Friends - 16/07/2017
« Lovely stay  »

We had a lovely stay in Bath. The staff were very friendly and helpful and the room was clean and well-decorated. No complaints!

AccorHotels certified review
David W. Business - 15/07/2017
« Very Good »

I had a fantastic room and a very good nights sleep. There were no issues parking. The hotel is in a great location and handy for site seeing and night life. I had my evening meal in the hotel restaurant and although it was OK after experiencing the rest of the hotel I was expecting a little more. I would have no hesitation in recommending the hotel to a colleague or friend.

AccorHotels certified review
G A. D. M. Couples - 14/07/2017
« Mr and Mrs G Metcalfe »

Pleasant but not outstanding. The staff were all very helpful and cheerful, but the restaurant was rather disappointing.

AccorHotels certified review
Kelly S. Families - 14/07/2017
« Top stay again !  »

Lovely accommodating staff Great location Delicious food

AccorHotels certified review
Philip C. Couples - 14/07/2017
« Disapointing »

Cold breakfast in room Waiter did not look clean Poor tv .. very limited channels Surprised to be asked to pay extra £15 for room service .. rather mean I thought Lovely large room and bathroom

AccorHotels certified review
João H. Couples - 14/07/2017
« Excellent stay  »

Nice room, excellent breakfast, very kind and helpful staff

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