Hotel - Francis Hotel Bath - MGallery by Sofitel
section.presentation.hotel.accorhotels
Mgallery by Sofitel Hotel

Francis Hotel Bath - MGallery by Sofitel

QUEEN SQUARE 
BA1 2HH  BATH
UNITED KINGDOM

2,180 reviews
TripAdvisor Rating Based on 2,180 reviews
See rates
Best price guarantee
From
From 109.00 GBP Non member rate
From 103.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:00-22:00
    • Opening hours : Week-end 10:00-22:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

  • 98 rooms
  • 100% non-smoking hotel
  • 15 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Crib on request
    • DDI - Direct Dialing In
    • Printer
    • Fax machine
    • Iron in room
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,613 reviews

Our guest reviews for Francis Hotel Bath - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,180 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Solo - 18/07/2017
« Wonderful staff and decor, let down by an unexpected bill »

I stayed to attend a wedding nearby. Other wedding guests were also staying in the hotel, although I did not know them myself. Upon checkout, the receptionist explained that she had over £100 in room charges to a different room (part of the wedding party), that needed to be paid. I explained that I had only charged 3 drinks to my room and after searching, she produced the bill for £20 as expected. However, the receptionist demanded that I pay the bill for the other guest. I recognised the surname of the guest as it had been mentioned the day prior, at the wedding. Other than this, I have never met this guest, but I was made to pay for their bill as the receptionist informed me that they had already checked out and had not been given their bill. Upon arrival in my room, I found toothpaste in the sink and some other marks on the bathroom floor. These were very minor issues so I did not report them at the time as it was not necessary. Other than the issue with the bill, I very much enjoyed my stay. The staff were very friendly, polite and helpful and made me feel very welcome. Nothing was too much trouble. The night porter was very friendly and did his best, but seemed to lack experience. Am overall enjoyable experience with lovely staff, but left with a sour taste after the unexpected incident at check out.

AccorHotels certified review
Philip H. Couples - 18/07/2017
« As one might expect of a MGallery hotel »

Service in the bar not quite as "polished" as on previous occasions.

AccorHotels certified review
Rod W. Couples - 17/07/2017
« Such a nice room! »

We enjoyed every minute of it. From the moment we arrived, the management and staff could not have been nicer, more efficient and more helpful. Our room was lovely. Nicely appointed and very comfortable. We'll be back.

AccorHotels certified review
Ellen M. Couples - 17/07/2017
« Great location but disappointed with value of the room for the price we paid. »

This was our second stay at the Francis Hotel and I'm sad to say we were less than satisfied with the upgraded room we paid for. I live in the US and he lives in the UK so these getaways are few and far between but we decided to upgrade to a Superior Room for our second trip back to Bath, the room was clean and had a lovely view but the upgraded accommodations included a bed which was 2 mattresses pushed together creating a very uncomfortable ridge down the center - not exactly what we were hoping for on our short getaway. More concerning was the awkwardly narrow bathtub which was dangerously slick and due to the size there was very little flat space on the bottom to safely stand and shower. With the absence of a bar to grasp on to, my boyfriend and I had to call each other into the bathroom to lend a hand to safely get out of the tub. As we experienced the first time with this hotel, the front desk services were wonderful, evening bar staff and morning breakfast hostesses were a pleasure, and the breakfast is hard to beat, but the room accommodations were not what we expected after our previous experience at the hotel.

AccorHotels certified review
Anonymous Business - 17/07/2017
« Great Location »

Always works well, central location, great people, lovely rooms. Just what i need

AccorHotels certified review
Mark A. Couples - 17/07/2017
« Warm welcome and great recognition that we were celebrating a wedding anniversary.  »

Great welcome and room upgrade with champagne was a nice surprise. Only problem we encountered was with shower not draining properly and overspilling onto the bathroom floor. Also shower head bracket did not hold the shower in correct position. Breakfast superb and staff very good and friendly.

AccorHotels certified review
Key Couples - 16/07/2017
« Nice location  »

The hotel is located centrally with easy access to city centre. The room is nicely decorated and the bed is quite comfortable, but the carpet is quite dirty. The TV is not good either. I would expect a much better tv for the price I paid. I tried to get a car park space when arriving, but was told they could only do it when the car arrives, which was quite frustrating. It should allow customers to reserve the space as they will be charged anyway.

AccorHotels certified review
Stephen J. Couples - 16/07/2017
« First time in Bath »

Great, although only stayed for one night, we loved Bath and the hotel, very happy.

AccorHotels certified review
Anonymous Friends - 16/07/2017
« Lovely stay  »

We had a lovely stay in Bath. The staff were very friendly and helpful and the room was clean and well-decorated. No complaints!

AccorHotels certified review
David W. Business - 15/07/2017
« Very Good »

I had a fantastic room and a very good nights sleep. There were no issues parking. The hotel is in a great location and handy for site seeing and night life. I had my evening meal in the hotel restaurant and although it was OK after experiencing the rest of the hotel I was expecting a little more. I would have no hesitation in recommending the hotel to a colleague or friend.

AccorHotels certified review
G A. D. M. Couples - 14/07/2017
« Mr and Mrs G Metcalfe »

Pleasant but not outstanding. The staff were all very helpful and cheerful, but the restaurant was rather disappointing.

AccorHotels certified review
Kelly S. Families - 14/07/2017
« Top stay again !  »

Lovely accommodating staff Great location Delicious food

AccorHotels certified review
Philip C. Couples - 14/07/2017
« Disapointing »

Cold breakfast in room Waiter did not look clean Poor tv .. very limited channels Surprised to be asked to pay extra £15 for room service .. rather mean I thought Lovely large room and bathroom

AccorHotels certified review
João H. Couples - 14/07/2017
« Excellent stay  »

Nice room, excellent breakfast, very kind and helpful staff

AccorHotels certified review
Sak Couples - 13/07/2017
« Just the right place »

The location the welcome and friendliness of all the staff who were all extremely helpful could not have been better. The only downside was your housekeeping let you down and it wasn't just one thing but a number of niggles and the size of the room, two days was long enough. Otherwise could not have been more convenient for visiting Bath.

AccorHotels certified review
Theresa J. Couples - 13/07/2017
« Wonderful stay! Would highly reccomend! »

Nothing was too much trouble, it was wonderful. It made our minimoon very special! The staff were courteous and kind.

AccorHotels certified review
Mark Couples - 12/07/2017
« Superb, from start to finish! »

Returning to The Francis after many years, for just a couple of days - met by a very helpful and friendly member of the team, car was taken away to be parked, and luggage carried in side. Great staff, well appointed room, and service was spot-on through out our stay. Plus a good selection of gin!

AccorHotels certified review
Anonymous Couples - 12/07/2017
« We enjoyed staying at The Francis very much. »

Excellent location, beautiful room, very helpful and welcoming staff. Met our expectations and we will stay again when we are next in Bath

AccorHotels certified review
Jules Families - 12/07/2017
« Jules »

Extremely pleasant and helpful reception/concierge staff on walking into the hotel. Bedrooms very clean and well equipped. Lots of variety at breakfast and well cooked. No complaints at all and would recommend to friends and family.

AccorHotels certified review
Anonymous Friends - 11/07/2017
« mr long »

all the hotel personal were very pleasant but sadly for my wife and I the cleaner for our room did not do a good job on 2 days one day cleaned room but did not make bed and on another day cleaned room made bed but left 2 dirty mugs for our tea coffee icalled the hotel manager and he was excellent said how sorry he was and gave us a free drink.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 109.00 GBP Non member rate
From 103.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 17 km ibis Bristol Temple Meads Quay
ibis Bristol Temple Meads Quay Hotel
From
From 50.00 GBP Non member rate
From 47.50 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 17 km Novotel Bristol Centre
Novotel Bristol Centre Hotel
From
From 79.00 GBP Non member rate
From 75.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 17 km Mercure Bristol Holland House Hotel and Spa
Mercure Bristol Holland House Hotel and Spa
From
From 69.00 GBP Non member rate
From 65.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 18 km Mercure Bristol Brigstow Hotel
Mercure Bristol Brigstow Hotel
From
From 69.00 GBP Non member rate
From 65.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in BATH
See rates