Hotel - Francis Hotel Bath - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Francis Hotel Bath - MGallery by Sofitel

QUEEN SQUARE 
BA1 2HH  BATH
UNITED KINGDOM

2,212 reviews
TripAdvisor Rating Based on 2,212 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:00-22:00
    • Opening hours : Week-end 10:00-22:00

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

  • 98 rooms
  • 100% non-smoking hotel
  • 15 family rooms
  • 5 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Crib on request
    • DDI - Direct Dialing In
    • Printer
    • Fax machine
    • Iron in room
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,720 reviews

Our guest reviews for Francis Hotel Bath - MGallery by Sofitel

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 2,212 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Stewart Couples - 16/08/2017
« Complimentary stay still left room for improvement »

Below is an email sent on Tuesday following our stay Dear Mads, We are just finishing up our stay at the hotel and I would like to thank you for the opportunity to visit again. Our stay in Bath has been enjoyable but there were a couple of points I wanted you to be aware of, not because we want anything but because it should be addressed at a prestigious hotel of your calibre. Initially the booking couldn't be found as it was put in for next year which gave a bad start after, again, being requested to self park and only offered concierge service once another customer requested it in front of us. The room itself was nice but behind the headboard was a build up of years of dust, judging by the depth of it and a flannel. The skirting boards were full of dust. Considering why we received this complimentary voucher really surprised me. I didn't dig any further as I really didn't want to know but resolved to just enjoy our stay. image1.JPG image2.JPG image3.JPG image4.JPG image5.JPG When we spoke on the phone you mentioned that you would do something special as it was our joint 40th Birthday that was originally spoiled but there has been nothing. Whether that was due to the date mix up I don't know but I feel disappointed that nothing was made of our revisit. I fully accept a building with such age and character will have some quirks and will not be surgically clean, which is actually part of its charm. What I don't accept it such levels of grubbiness in a 4 Star hotel. I hope you can address these things as a matter of point to benefit future customers and the Hotel. Once again thank you for helping us to get a night away. Kind Regards Stewart R. 07.. Embedded pictures illustrated the point

AccorHotels certified review
Simon H. Couples - 16/08/2017
« Mr »

Ok, but we were surprised the bar staff emptied there bottles into a skip at 11 pm ( very noisy when trying to sleep)I did mention to bar manager but the same thing happened the next night.

AccorHotels certified review
Tim Couples - 16/08/2017
« Short stay in Bath »

Overnight B&B in Bath. Room comfortable, bathroom small and basin drain nearly totally blocked. Breakfast buffet - lots of lids for hot buffet and awkward to use these. Hotel in great location close to city centre.

AccorHotels certified review
Andrew W. Couples - 15/08/2017

Most staff very friendly but that was only good thing about hotel. First room allocated was very dirty, carpet not clean, stain on bed, toilet still dirty Service in bar was appalling. Every time I wanted to order a drink we had to go and find someone. Reception staff talking and laughing noisily and not interested that no one was in the bar. Guests left manning to each other about the service. On the final day we had afternoon tea. The strawberries served tasted of garlic (presumably due to the pot they were served in previously being used for butter) we told the waitress who just laughed and walked off. As a gold member I stay in many Accor group hotels and this has to be the worst service for some time. A shame as with a bit of management/ care it could be great.

AccorHotels certified review
David Friends - 15/08/2017
« Good service in historic hotel building »

Really impressed by the hotel staff and their excellent service. Hotel room was a bit small and had low ceiling (3rd floor) but room was very good standard.

AccorHotels certified review
Jg Solo - 14/08/2017
« Lovely room, easy to get to Bath's attractions »

The room was lovely, looked modern and like it had recently been decorated. The room had good amenities such as a coffee machine, dressing gown, magazines and toiletries. The hotel was close to the centre of Bath and easy to get to the tourist attractions. I would choose this hotel again if staying in Bath. The only problem I had was with the breakfast. I found the selection not as varied as in other hotels. I arrived around 10am and by this time the cooked food was quite dried out and cold. I felt I had essentially paid £14 for a couple of pieces of toast so I could not recommend the breakfast here.

AccorHotels certified review
Fiona H. Couples - 13/08/2017
« Mrs h. »

Lovely experience staff very helpful gave us free parking due to my husbands disability. The hotel had lovely touches like the white company toiletries etc. Only issue was that breakfast seemed to be expensive

AccorHotels certified review
Roger C. Couples - 13/08/2017
« Greater than expected »

Staff were professional and extremely helpful.

AccorHotels certified review
Anna Solo - 13/08/2017
« Good stay overall »

Staff were great, from check in to departure. The only downside was that my room was not made. Somehow a "do not disturb" sign was put on my door (the one in the room was still hanging on the wardrobe when I went inside my room) so I was a little annoyed that the room was not cleaned and more so my toiletries not replaced and I had to shower with shampoo in the morning.

AccorHotels certified review
Lorrie G. Families - 12/08/2017
« A lovely hotel and professional staff who were all quite welcoming and helpful. »

Our stay was lovely. When we next travel to Bath, we would stay with you. and we would recommend your hotel to friends and family who might plan to visit the area.

AccorHotels certified review
Noreen Couples - 11/08/2017
« good and friendly »

found the staff very friendly and helpful. clean room apart from bits under carpet, and for the price I expect to find biscuits left in room both days not just the first. Found the coffees from the bar very expensive, nearly £6 for 2 espresso, far too much by anyone's standard.

AccorHotels certified review
Jdmbeds Couples - 11/08/2017
« Lovely Bath »

Wonderful reception greeting and staff ,very nice room, although the bathroom positioning of the sink and towel rail make the doorway very narrow giving the impression of being too small, very nice toiletries and soft towels. Bedroom very comfortable and was glad of a rear position being a bit quieter! Sadly the is a slamming door problem which we think is on the ground floor exit, plus the doors on the second floor opposite ours! If there is a refurb coming up could I suggest some buffers to stop the finale slam. It is a wonderful hotel and the staff a credit. Just the doors!

AccorHotels certified review
Anonymous Business - 11/08/2017
« too short »

efficient

AccorHotels certified review
Robin Couples - 10/08/2017
« Short stay in Bath »

Very enjoyable.Central location within walking distance to a lot of Baths tourist attractions. Friendly staff, excellent room and exceptionally comfortable bed.

AccorHotels certified review
Drywhit Couples - 09/08/2017
« Excellent! First class service. »

We stayed overnight on Sunday 6th August, and had a wonderful time. We were greeted enthusiastically by the reception staff and given useful advice on local attractions and dining. Upon checking our room, we found a small plate of strawberries and biscuits had been left, along with a note wishing my partner a happy birthday. This set the tone for our stay at the Francis Hotel - nothing was too much trouble, and the staff were without exception exemplary. The only thing preventing a 10/10 rating was the breakfast the following morning. I found that the sausages were undercooked and raw in the middle. The kitchen staff were extremely apologetic though, and it didn't spoil what was otherwise a fantastic stay.

AccorHotels certified review
Joey S. Couples - 09/08/2017
« Lovely to be back at the Francis Hotel for a special treat »

We had a lovely stay at the Francis on Sunday. We live around the corner and decided to treat ourselves as before we moved to Bath we always stayed at the Francis when we visited. The staff are all very friendly and helpful - every member of staff, either at the Reception desk or on passing in the corridor, greeted us which was really nice.We really liked the way our room had been decorated - the bathroom was particularly cool! We were going to upgrade to a feature room from the classic double but decided against it as the classic had everything we needed including a bath and a mini-fridge. The only thing that we missed from previous stays was having breakfast - we wish that had been part of our deal! We will definitely be booking in again.

AccorHotels certified review
Anonymous Couples - 09/08/2017
« Excellent, customer focussed friendly hotel »

Lovely hotel, centrally located in Bath. Rooms were a good size, en-suite were large and nicely appointed. Bathrobes and slippers also supplied. Special mention to Paul in the bar, who was exceptionally helpful, customer focussed and friendly. Remembering what we had said we were doing the previous day and asking how it had gone. He also suggested special cocktails

AccorHotels certified review
Richard H. Couples - 08/08/2017
« Helpful service from staff and comfortable room. »

Friendly reception upon arrival and room immediately available. Food quality very good. Relaxing bar area. Convenient location to city centre. On site car parking a bonus.

AccorHotels certified review
Rebecca B. Friends - 07/08/2017
« A great hotel being a little less great »

I have stayed several times at the Francis in Bath and I have to say that the location is great, the period features add to the feeling of somewhere special and almost every staff person is kind and competent. Still all true! BUT the food has gone downhill--breakfast use to be in the lower level and it was amazing. Now it is in the adjacent restaurant and ordinary at best. I treated a friend to the afternoon tea and ended up apologizing afterwards. The scones were hard and the sandwiches a bit sad and limp. I still love this hotel but it is not as special as it used to be. And I forgot my nice Oribe conditioner and my razor in the shower--they have my name, email, phone, and address but made no attempt to get those back to me.

AccorHotels certified review
Mrs M. B. Couples - 06/08/2017
« Considering B&B was £175, some disappointments. »

A lovely quiet room, attentive staff. Good location.

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