Hotel - Francis Hotel Bath - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Francis Hotel Bath - MGallery by Sofitel

4.5/5 2,497 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • £15,operated on first come first served basis (Paying)
    • Well-lit parking
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 10:00-22:00
    • Opening hours : Week-end 10:00-22:00

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are en-suite, equipped with LCD TV, WI-FI, hairdryers and iron with ironing boards

  • 98 rooms
  • 100% non-smoking hotel
  • 15 family rooms
  • 5 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Printer
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Keycard-operated door locks
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 6,119 reviews

Our guest reviews for Francis Hotel Bath - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,497 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
David Couples - 12/07/2018 AccorHotels certified review
« Efficient & Courteous Hospitality at this Bath Bijou Hotel »

Staff very welcoming and car parking organised very quickly (charge per day). The comfortable double bedded room was modern internally decorated but no room to swing cats - the en-suite was half the size of the bedroom, hence felt the accommodation was expensive. The Hotel boasted a separate bar, tea lounge and dining room which would be ideal for those guests not wishing to get out into the town much. Very good central position for those who wish to enjoy all manner of delights within the City.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay. It is always beneficial to receive both positive and constructive feedback. I am sorry that you found the room to be small. Due to the history of the building, all the rooms vary in shape, size and décor; it is such a shame that you didn’t ask to see if there was another room in the same category that you had booked that you may have found more comfortable or if you had wanted to upgrade to another room type. I will certainly be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope that we will see you on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Daryl C. Families - 12/07/2018 AccorHotels certified review
« Well worth a visit »

Lovely palce to stay very clean and tidy,well decorated and well mannerd staff,great stuff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay. Thank you for your kind words and positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We do hope that we will have the opportunity to welcome you back to The Francis on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Anonymous Couples - 12/07/2018 AccorHotels certified review
« Very nice hotel »

Lovely hotel, great location for the town, shops , eating places and of course, the Roman Baths and the Therma Spa. Wonderful breakfast in the Brasserie Blanc, exceptional Eggs Royale. Room decorated very well, comfortable bed and air conditioned room, a bonus in this extremely hot weather. Shower could be a little tricky to get on correct heat, needed to be adjusted on bath taps before swapping to shower spray. Would have liked either extra fruit tea or a couple of sachets of Rooibos tea in the room, also hot chocolate sachets as I don’t drink regular tea or coffee. The coffee machine great for coffee lovers. The £15 charge per night for the hotel car park is a little steep as already paying a reasonable rate for the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms A., We very much appreciate your comments regarding your stay. It is always beneficial to receive both positive and constructive feedback. I will certainly be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that you found the parking charges to be high. Unfortunately, due to the lack of space in the centre of the city, parking is at a premium throughout Bath. We are very lucky to have a small car park at the hotel with charges that compare favourably with our competitors. Thank you again for sharing your experience, and we do hope that we will see you on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Onslow1965 Couples - 12/07/2018 AccorHotels certified review
« Very enjoyable. »

We stay in Bath regularly, it is the most impressive place we have yet stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay. Thank you for your kind words and positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We do hope that we will have the opportunity to welcome you back to The Francis on your next visit to Bath. Kind regards Pash Naidoo – General Manager

David W. Couples - 11/07/2018 AccorHotels certified review
« Fantastic hotel in fantastic spot in fantastic city »

Excellent service all round, we booked for 3 nights and ended up extending to one more night once there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your extended stay with us. Thank you for your kind words and positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We do hope that we will have the opportunity to welcome you back to The Francis on your next visit to Bath. Kind regards Pash Naidoo – General Manager

A. C. Friends - 11/07/2018 AccorHotels certified review
« Superb location, clean room, helpful staff. »

We were delighted with the location of this hotel. Check-in was seamless, friendly & helpful staff. Lovely room, air conditioned. Hotel had a prestige feel. Ideal for exploring Bath on foot. Wouldn’t hesitate to recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C. We very much appreciate your comments regarding your stay. Thank you for your kind words and positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We do hope that we will have the opportunity to welcome you back to The Francis on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Martin W. Couples - 10/07/2018 AccorHotels certified review
« Excellent »

excellent - staff very helpful, friendly and welcoming, Restaurant - starter course was O K for the two of us - but we both did not enjoy the main course Duck Confit and tuna nicoise

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr w., We very much appreciate your comments regarding your stay. It is always beneficial to receive both positive and constructive feedback. I will certainly be sharing your comments with the Brasserie Blanc team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope that we will see you on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Anonymous Couples - 10/07/2018 AccorHotels certified review
« Great over night stay »

The hotel was very nice, and service very friendly (more so the check-in staff, concierge and bar staff. We booked the romantic package which wasn't particularly good value, given that it was a premium for a bottle of champagne and box of chocolates. However as this was our wedding anniversary I thought appropriate to book.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your anniversary stay with us. It is always beneficial to receive both positive and constructive feedback. I will certainly be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope that we will see you on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Mark Couples - 10/07/2018 AccorHotels certified review
« Great location, lovely city »

Ideally situated for all the major attractions in Bath, this is great hotel for all travelers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay. Thank you for your kind words and positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We do hope that we will have the opportunity to welcome you back to The Francis on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Anonymous Couples - 10/07/2018 AccorHotels certified review
« Had a great stay in Bath and all the staff where friendly and very helpful. »

We had a great time in the beautiful city of Bath. The room was just like the pictures on the website, but seemed a little smaller than we expected when we first walked in, but was perfect for our stay. All the staff where very welcoming, friendly and helpful. The onsite parking worked perfectly and meant that we could check out, enjoy the sites on the morning and then return to pick up the car before 2pm, which saved us the trouble and worry of finding parking for the morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay. Thank you for your kind words and positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We do hope that we will have the opportunity to welcome you back to The Francis on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Kate Friends - 10/07/2018 AccorHotels certified review

A lovely and luxurious stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate, We very much appreciate your comments regarding your stay. Thank you for your kind words and positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We do hope that we will have the opportunity to welcome you back to The Francis on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Karen Friends - 10/07/2018 AccorHotels certified review
« Mrs »

Great weekend for a surprise 50th birthday night away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., We very much appreciate your comments regarding your celebratory 50th birthday stay with us. Thank you for your kind words and positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We do hope that we will have the opportunity to welcome you back to The Francis on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Jane Couples - 09/07/2018 AccorHotels certified review
« Lovely hotel, great location »

Great location in central Bath. Very comfortable room and lovely welcome!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay. You have a very fitting surname as a visitor to Bath! Thank you for your kind words and positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We do hope that we will have the opportunity to welcome you back to The Francis on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Thornton W. Couples - 09/07/2018 AccorHotels certified review
« Unique and well situated »

We only stayed two nights but thoroughly enjoyed the stay, the staff were incredibly welcoming and helpful, the room beautiful and the restaurant fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W. We very much appreciate your comments regarding your stay. It is always beneficial to receive both positive and constructive feedback. I will certainly be sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope that we will see you on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Stanley T. Couples - 09/07/2018 AccorHotels certified review
« Excellent as usual. »

Very helpful staff, smooth check in and check out. Beautifuly clean and well appointment room with great attention to detail.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We do appreciate your comments regarding your stay on this occasion. It is always great to welcome back our loyal guests. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We look forward to your next visit. Kind regards Pash Naidoo – General Manager

Anonymous Solo - 09/07/2018 AccorHotels certified review
« Made Bath extra special »

Great room and comfortable bed food and beverage service excellent and very central location. The historical aspects of the building completed the experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay. Thank you for your kind words and positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We do hope that we will have the opportunity to welcome you back to The Francis on your next visit to Bath. Kind regards Pash Naidoo – General Manager

James M. Business - 09/07/2018 AccorHotels certified review
« Comforting »

The staff are all amazing. Extremely polite, friendly and if you fancy a chat, they’re more than happy to accommodate. I have to specifically single out Claire the duty manager for being so efficient and friendly. She especially made my 2 last stays so comfortable - I couldn’t praise her enough if I tried.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay. Thank you for your kind words and positive feedback. It is always a pleasure to receive positive feedback (Claire is over the moon to have been ingled out). I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We do hope that we will have the opportunity to welcome you back to The Francis on your next visit to Bath. Kind regards Pash Naidoo – General Manager

Anonymous Couples - 09/07/2018 AccorHotels certified review
« disappointed with room »

Beautiful hotel and lovely wait staff. We requested twin beds or a queen/king size bed. We were given a room with a double bed which is so small when you normally have a queen bed. Room changed to twin beds, the room was really tiny compared to the first room coupled with a leaking toilet. Found male person who organised the change to be quite supercilious. Makes me want to not bother with the accor loyalty program

Anonymous Couples - 09/07/2018 AccorHotels certified review
« Good bijou hotel »

The room was cramped but otherwise everything was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Francis Hotel Bath - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Pash Naidoo - General Manager

Helen C. Couples - 09/07/2018 AccorHotels certified review
« Beautiful, relaxed, weekend - when can I come back?! »

Brilliant! Love the refurbishment throughout the hotel. Friendly, welcoming and knowledgable staff. Compact but perfectly formed room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay. Thank you for your kind words and positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To assist future guests in choosing to stay with us we would really appreciate if you rate us on TripAdvisor via this link: https://www.tripadvisor.co.uk/UserReview. We do hope that we will have the opportunity to welcome you back soon. Kind regards Pash Naidoo – General Manager

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