Mercure Box Hill Burford Bridge Hotel 4 stars

Housekeeping does a minimal job. Asked three times to have my room vacuumed. Never did. Clothing moths in the lobby bathroom. Cannot order room service food from the bar. Food selections should be available anywhere. Saw a cockroach in my room. Room and hotel are very dusty. Carpets look and feel grimy. Not clean.

Booked overnight stay as a Birthday treat for my sister. Chocolates left in her room with Happy Birthday which was a nice surprise. Very pleased with our balcony rooms. Bar and lounge area very inviting. All staff were efficient and friendly. Also enjoyed breakfast. Would definitely return.

My room was very quiet and comfortable, with a nice sitting area to relax in. The welcome was very warm, and all the staff were very professional. The breakfast was very satisfactory. I did not use the swimming pool, but it looked great.

The room was old cold tap would not turn off then not fixed and did not work Room smelt damp Path way outside hotel is very uneven Staff service at our event and in the bar was apauling

We stayed at this hotel as my sister had her wedding there. The room was comfortable and the food was ok. Breakfast was disappointing as they quickly ran out of pastry’s and they wouldn’t make anymore. My husband went for breakfast later than me and I specifically told the man in the restaurant that he would be down later and he refused him breakfast as I had already been down luckily he did eventually have his breakfast. Breakfast made the stay less enjoyable.

Our stay was booked in order to meet up with 21 other people - a university reunion. Room was very nice. Bathroom rather small. Room was not serviced ....housekeeping got as far as the room next door but when we returned later in the afternoon our room was as we left it. Excellent breakfast. Staff generally efficient and helpful (apart from servicing the room). A shame that your charges for a private room for 22 of us to dine in on September 24 were so high....we went to the Running Horses instead and had an excellent meal there. Perhaps this is something that you need to address to avoid missing out on future business. Or perhaps you don't need the business.

Comfortable hotel situated in lovely surroundings. Friendly efficient reception staff.

very good hotel

Easy to book by phone and a positive vibe on arrival. We were booked in to attend a wedding in the Tithe Barn. A good space to sit and chat with other members of the wedding party. Staff were helpful and friendly.

Stayed for a wedding. Had a great time. The bathroom blinds were very damaged and hard to open in our room

We stayed four nights in a superior room. The room was quiet and reasonably comfortable. However, the corridor was dingy, and on one day there was a tray of food left on the floor all day. The room was also quite dingy and tired; there was too much furniture making it quite cluttered; the toilet had no seat cover for the first three days (!); room cleaning was absent for the first two days - we had to ask for new toilet rolls! When cleaning did occur on day three, our own flannel disappeared! The bed was very comfortable. The restaurant food was excellent, but very expensive.

Brilliant

Service was excellent. Staff very helpful. Room comfortable and nicely furnished. Only problem was noise coming through from room above (I was in room 100). Floorboards squeaked badly from above and withadded banging about it sounded like there was a elephant in the room. Made worse by fact it started around 11.45 pm, just as I was trying to get off to sleep.

Its a nice place. Receptionist nice. Bar is nice, Rooms are nice.. but beware. While we were upgraded to a privilege, that came with a snag. there was a 50th wedding anniversary celebration going on. right at around 6, the nice quiet bar where we were eating went from quiet and cosy to full and noisy. it got worse from there. our room was nice. but the problem was it was also about 30 feet from the party room for the wedding anniversary. the music was loud and went till midnight. when i asked in the morning why they did not put guests of the party in that room and give us rooms further away, i was told there were not rooms further away. well. i had take a walk around and that was just wrong. our window looked directly back at the party room. i was not the only one that was unhappy by the situation as there was another man checking out, who also had the same issue. advise to hotel. be more careful to place guests at the far end of the property when they are not part of the party that is happening.

Staff were helpful and very friendly, enjoyed the pool, felt the room was rather tired and strange smell from the bathroom, other than that I enjoyed my stay