Mercure Box Hill Burford Bridge Hotel 4 stars

TripAdvisor rating 4.0/5 761 reviews
Mercure Box Hill Burford Bridge Hotel
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+ 21 Services
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Hotel extras

  • Emlyn's Restaurant features hearty local dishes

  • Outdoor heated swimming pool available to guests

  • Overlooking the tranquil River Mole and National Trust walks

  • Golf lessons available to guests at nearby golf course

  • Eight dedicated meeting rooms capable of hosting 220 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Golf
  • Croquet
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX
dorking
united kingdom

Tel: +4402076600684

Fax: (+44)01306880386

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON GATWICK At 38.5km / 23.92 miles

  • By plane

    LONDON HEATHROW At 42.6km / 26.47 miles

  • By plane

    LONDON STANSTED At 123.8km / 76.93 miles

  • By train

    DORKING At 2.9km / 1.8 miles

GPS :51.254146, -0.321841

Our accommodations

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer and iron and ironing board. or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer and iron and ironing board.

Classic Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Classic Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Superior Double Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

EMLYN RESTAURANT

Type of cuisine: Regional

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BURFORD BAR & LOUNGE

Photo non contractuelle / Strictly non binding

From morning coffee to light lunches, homemade afternoon teas and evening meals, choose froma wide selection of dishes from our Burford Bar & Lounge Menu. The bar serves a wide range of drinks as well as a selection of cocktails. Open every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 284

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,382 reviews

tripadvisor

TripAdvisor Rating 4.0/5

761 reviews

Splendid “ Privilege “ room and great service .

Customer review rating 4.2/5

Charles M. Solo - 10/09/2019 AccorHotels review

Nothing much to add to the above ; best mercury I have stayed in .

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Needs better staff. pizza made from ready made pizza base from morrisons and tomato puree, need i say more?

Customer review rating 4.2/5

Andrew Solo - 10/09/2019 AccorHotels review

I was expecting a better quality experience than what i got. the building was falling apart with scaffolding in the reception holding up a support beam that was clearly cracking, the extensive use of duck tap on carpets and sellotape on various door and holding back wires. the food seemed to be prepared by someone who was possibly had a recent career change from builder to chef because much of the ingredients in the menu would satisfy guests at a Travelodge but for half the price. whoever allowed the food prepare to use ready made pizza bases and tomato puree to make a pizza and charge £14 for it. i could have gone to Morrisons and bought the SAME quality pizza but twice the size for about £5. The bar staff were not much better. they did not seem to have had any training. I asked for a simple Negroni that was on the very short cocktail list and the barman needed to ask me how to make it even though the ingredients were printed on the menu. he even tried to put rum in it until i stopped him.

Food and service poor.

Customer review rating 4.2/5

Mrs.e. Families - 10/09/2019 AccorHotels review

Food served cold. Breakfast food run out.Food not served in adequate time

A hidden gem

Customer review rating 4.2/5

Mark H. Solo - 09/09/2019 AccorHotels review

The hotel was a pleasant surprise from the setting, the facilities and the welcome. Highly recommended!

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Great stay with a really good nights sleep!

Customer review rating 4.2/5

Annette Business - 09/09/2019 AccorHotels review

Lovely hotel in an idyllic setting . The staff were very helpful and accommodating . I had a lovely quiet room. The food was excellent.

Dear Ms T., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

A pleasant overnight stay.

Customer review rating 4.2/5

Nicola T. Couples - 08/09/2019 AccorHotels review

Staff very welcoming and attentive. Bedroom small. Corridors/passageways in .need of re-furbishment. Excellent breakfast. Wedding venue and garden attractive

Dear Ms T., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your constructive comments about the facilities and we will certainly look into those when planning our next refurbishment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Helpful, friendly staff but drinks VERY, VERY expensive

Customer review rating 4.2/5

Ann Business - 08/09/2019 AccorHotels review

Helpful, friendly staff. Drinks VERY, VERY expensive. Room where the conference was held was cold with the air conditioning blowing on one!

Dear Ms Gresswell, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I thank you for your comments about our drinks and I do assure you that they are priced accordingly for our locality, but we will look at them again when we do our next review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Nice hotel

Customer review rating 4.2/5

R. Couples - 08/09/2019 AccorHotels review

A nice hotel we had what we needed (had to phone twice for a remote for the tv. By the time it arrived we had to leave for the wedding)

Dear Mrs R., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the fact that not only did you have to phone twice for a TV remote control but also for the fact that thee was no TV re mote control in the bedroom in the first instance. I have discussed this with our housekeeping manager to ensure that this does not occur again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Lovely relaxing hotel

Customer review rating 4.2/5

Debra Friends - 08/09/2019 AccorHotels review

Very helpful staff especially the receptionist. Nice food and lovely rooms.

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with those on reception. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

We generally enjoyed ourselves on our 3 night stay.

Customer review rating 4.2/5

Michaela G. Couples - 06/09/2019 AccorHotels review

Bedroom very comfortable, although a softer pillow would have been good. We enjpyed the evening meals on Wednesday 28 August and Thursday 29. They were extremely well cooked and presented, but Friday's meal was a disaster! It was inedible, the meat being undercooked and greasy and it was all badly presented. The waiter apologised and let us choose a different meal, which was not much better but was at least edible. We are basing this view on Wednesday and Thursdays meals which were perfect, so we caanot understand why Friday's was so awful, unless it was a different untrained chef.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for your most constructive comments about you meal on the Friday evening. Being candid, we are in the midst of recruiting a new Head Chef but the team was the same over the 3 days you were here, so there should be no reason for your experience on Friday. Needless to say, I will discuss this mater with the Food and Beverage Manager to ensure that similar occurrences never occur again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Superb hotel with helpful friendly staff

Customer review rating 4.2/5

La R. Families - 04/09/2019 AccorHotels review

Nice gardens brilliant outdoor pool

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Needs updating

Customer review rating 4.2/5

Janice B. Families - 03/09/2019 AccorHotels review

Ground floor appeared ok but the Bedrooms were in need of a refurb. Chipped paintwork and furniture. Drab colours .Carpet tired and flat. Towels old ,thin and hard but clean. Plants dead in pots. Exposed rusty nails where a fence had been. We had to ask about them being removed. Unable to unlock adjoining room door. Bridal suite disappointing . Chipped furniture. Dull room. Cheap ugly pillows. No flowers or any firm of welcome or congratulations. Worst thing was what looked like blood spots on the pillow which showed through to the pillow case. Synthetic pillows. Small washed out hard towels. We had to ask fir better ones but none available. The swimming pool towels were better! The room was very drab. What a shame. The room overlooked the green which was lovely. Staff friendly and helpful

Delivered what a hotel should!

Customer review rating 4.2/5

Anonymous Couples - 02/09/2019 AccorHotels review

We had everything we needed.

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I thank you for your comment about being able to smell smoke. Please rest assured that this matter has been dealt with and I thank you for bringing it to my attention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

mr N.

Customer review rating 4.2/5

Anonymous Couples - 31/08/2019 AccorHotels review

We thought our room at the front of the hotel would have benefited from double glazing also the net curtains needed a wash, the fan in the bathroom didn't work, the blinds in the bathroom were broken .the bathroom windows were full of cobwebs and dead flies, and could not be opened.the tea making facilities were dusty The staff were excellent and the bar food was very good.

A pleasant stay but certain areas require improvement

Customer review rating 4.2/5

M M. Families - 31/08/2019 AccorHotels review

We enjoyed the swimming pool and the gardens. The rooms was comfortable but a bit tight when the sofa bed is out. The balcony could have been cleaned better as there were dead flies and ladybirds. Our main issue was with the bar. There was always a wait as there was only one member of staff. We even got told one day that we couldn’t have lunch because the chef had put a hold on food indefinitely because he was busy! Also no children’s menu.

Dear Ms m., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. This being said, I am sorry that the bar appeared to not be adequately staffed, the food and beverage offering was not up to our usual high standards and housekeeping could have been improved on the balcony. For these I do trust that you will accept my most sincere apologies. I do assure you that we will take corrective action to ensure that similar comments are not raised in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Very happy - would stay again

Customer review rating 4.2/5

A Families - 30/08/2019 AccorHotels review

We had a family wedding at your hotel, the setting is beautiful and the weather was amazing and reception room was perfect. Any request I made from reception (I think Leslie was receptionist) was no problem and bar staff were also very accommodating. I would definitely recommend this hotel.

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. especially with Lesley on reception. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Great Stay

Customer review rating 4.2/5

Tracy A. Families - 30/08/2019 AccorHotels review

We enjoyed our stay at Box Hill Burford immensely. The room was really comfortable, the staff friendly and helpful and the overall condition was very clean. It was very hot whilst we were there attending a family wedding so the sir conditioning and outdoor pool were very welcome. Would recommend and stay again.

Dear Ms A., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Very lucky to have such good weather showed hotel pool and grounds at its best.

Customer review rating 4.2/5

Sd Couples - 30/08/2019 AccorHotels review

Very good weather moved our party out doors which we all loved. The gardens and pool extensively used and wedding catered for very well indeed. Only down side was our room - toilet was difficult to flush, basin tap was on its last legs and had to be held in place when turning on/off, safe could not be used as on permanent error and there was no one to over ride the lock. Otherwise the room had a beautiful outlook and we slept soundly. A good first visit to the hotel.

Dear Ms D., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for your helpful commnts in regard to the couple of maintenance issues that were in your bedroom, for which I do trust that you will accept my most sincere apologies. Please rest assured that maintenance have ensured that these issues are corrected. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

First Class Stay

Customer review rating 4.2/5

Tony Friends - 29/08/2019 AccorHotels review

From the lovely terrace and pool area to the wonderful room, I couldn’t fault.

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Amazing place and very friendly staff

Customer review rating 4.2/5

Sue Couples - 29/08/2019 AccorHotels review

Beautiful settings, very peaceful place....very friendly staff. Comfy beds.

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager
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