Mercure Box Hill Burford Bridge Hotel 4 stars

TripAdvisor rating 4.0/5 768 reviews
Mercure Box Hill Burford Bridge Hotel
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+ 21 Services
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Hotel extras

  • Emlyn's Restaurant features hearty local dishes

  • Outdoor heated swimming pool available to guests

  • Overlooking the tranquil River Mole and National Trust walks

  • Golf lessons available to guests at nearby golf course

  • Eight dedicated meeting rooms capable of hosting 220 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Golf
  • Croquet
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX
dorking
united kingdom

Tel: +4402076600684

Fax: (+44)01306880386

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON GATWICK At 38.5km / 23.92 miles

  • By plane

    LONDON HEATHROW At 42.6km / 26.47 miles

  • By plane

    LONDON STANSTED At 123.8km / 76.93 miles

  • By train

    DORKING At 2.9km / 1.8 miles

GPS :51.254146, -0.321841

Our accommodations

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer and iron and ironing board. or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer and iron and ironing board.

Classic Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Classic Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Superior Double Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

EMLYN RESTAURANT

Type of cuisine: Regional

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BURFORD BAR & LOUNGE

Photo non contractuelle / Strictly non binding

From morning coffee to light lunches, homemade afternoon teas and evening meals, choose froma wide selection of dishes from our Burford Bar & Lounge Menu. The bar serves a wide range of drinks as well as a selection of cocktails. Open every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 284

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,443 reviews

tripadvisor

TripAdvisor Rating 4.0/5

768 reviews

Lovely grounds, hotel and rooms dirty and need updating

Customer review rating 4.2/5

Cem Business - 07/10/2019 AccorHotels review

Housekeeping does a minimal job. Asked three times to have my room vacuumed. Never did. Clothing moths in the lobby bathroom. Cannot order room service food from the bar. Food selections should be available anywhere. Saw a cockroach in my room. Room and hotel are very dusty. Carpets look and feel grimy. Not clean.

Extremely enjoyable

Customer review rating 4.2/5

S. Families - 05/10/2019 AccorHotels review

Booked overnight stay as a Birthday treat for my sister. Chocolates left in her room with Happy Birthday which was a nice surprise. Very pleased with our balcony rooms. Bar and lounge area very inviting. All staff were efficient and friendly. Also enjoyed breakfast. Would definitely return.

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

A welcoming hotel

Customer review rating 4.2/5

Robert G. Solo - 04/10/2019 AccorHotels review

My room was very quiet and comfortable, with a nice sitting area to relax in. The welcome was very warm, and all the staff were very professional. The breakfast was very satisfactory. I did not use the swimming pool, but it looked great.

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Mrs

Customer review rating 4.2/5

Suzanne Business - 04/10/2019 AccorHotels review

The room was old cold tap would not turn off then not fixed and did not work Room smelt damp Path way outside hotel is very uneven Staff service at our event and in the bar was apauling

Dear Ms W., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. To that end, please do contact me on h6…, when you next wish to visit so that I can ensure that everything will be as we all would wish it to be. We are looking forward to welcoming you again at Mercure Box Hill Burford Bridge Hotel. Sincerely, Andrew J M Oxley General Manager

Wedding

Customer review rating 4.2/5

Stephanie W. Families - 03/10/2019 AccorHotels review

We stayed at this hotel as my sister had her wedding there. The room was comfortable and the food was ok. Breakfast was disappointing as they quickly ran out of pastry’s and they wouldn’t make anymore. My husband went for breakfast later than me and I specifically told the man in the restaurant that he would be down later and he refused him breakfast as I had already been down luckily he did eventually have his breakfast. Breakfast made the stay less enjoyable.

Enjoyed our stay

Customer review rating 4.2/5

Helen S. Friends - 02/10/2019 AccorHotels review

Our stay was booked in order to meet up with 21 other people - a university reunion. Room was very nice. Bathroom rather small. Room was not serviced ....housekeeping got as far as the room next door but when we returned later in the afternoon our room was as we left it. Excellent breakfast. Staff generally efficient and helpful (apart from servicing the room). A shame that your charges for a private room for 22 of us to dine in on September 24 were so high....we went to the Running Horses instead and had an excellent meal there. Perhaps this is something that you need to address to avoid missing out on future business. Or perhaps you don't need the business.

Overnight stay at Burford Bridge Hotel

Customer review rating 4.2/5

Anonymous Couples - 02/10/2019 AccorHotels review

Comfortable hotel situated in lovely surroundings. Friendly efficient reception staff.

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am appreciative of you comments about the pillows and the bar staff and we will take appropriate action to avoid similar comments being raised in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Perfect hotel

Customer review rating 4.2/5

Leonid Solo - 01/10/2019 AccorHotels review

very good hotel

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Met all expectations

Customer review rating 4.2/5

Keith O. Couples - 01/10/2019 AccorHotels review

Easy to book by phone and a positive vibe on arrival. We were booked in to attend a wedding in the Tithe Barn. A good space to sit and chat with other members of the wedding party. Staff were helpful and friendly.

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Enjoyable

Customer review rating 4.2/5

Debra Families - 30/09/2019 AccorHotels review

Stayed for a wedding. Had a great time. The bathroom blinds were very damaged and hard to open in our room

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for you constructive comments in regard to the blind in the bathroom and we will take immediate corrective action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Pleasant stay - good food - but room disappointing.

Customer review rating 4.2/5

Jcb Friends - 30/09/2019 AccorHotels review

We stayed four nights in a superior room. The room was quiet and reasonably comfortable. However, the corridor was dingy, and on one day there was a tray of food left on the floor all day. The room was also quite dingy and tired; there was too much furniture making it quite cluttered; the toilet had no seat cover for the first three days (!); room cleaning was absent for the first two days - we had to ask for new toilet rolls! When cleaning did occur on day three, our own flannel disappeared! The bed was very comfortable. The restaurant food was excellent, but very expensive.

Golden Wedding Celebration

Customer review rating 4.2/5

C S. Families - 30/09/2019 AccorHotels review

Brilliant

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Modern comfortable hotel.

Customer review rating 4.2/5

Anonymous Friends - 28/09/2019 AccorHotels review

Service was excellent. Staff very helpful. Room comfortable and nicely furnished. Only problem was noise coming through from room above (I was in room 100). Floorboards squeaked badly from above and withadded banging about it sounded like there was a elephant in the room. Made worse by fact it started around 11.45 pm, just as I was trying to get off to sleep.

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for your most constructive comments from the noise coming from above your bedroom. We will investigate this to see if we can improve the situation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Be Careful, Wedding / Party Venue !!!

TripAdvisor rating 4.0/5

Mike W Couples - 28/09/2019 TripAdvisor review

Its a nice place. Receptionist nice. Bar is nice, Rooms are nice.. but beware. While we were upgraded to a privilege, that came with a snag. there was a 50th wedding anniversary celebration going on. right at around 6, the nice quiet bar where we were eating went from quiet and cosy to full and noisy. it got worse from there. our room was nice. but the problem was it was also about 30 feet from the party room for the wedding anniversary. the music was loud and went till midnight. when i asked in the morning why they did not put guests of the party in that room and give us rooms further away, i was told there were not rooms further away. well. i had take a walk around and that was just wrong. our window looked directly back at the party room. i was not the only one that was unhappy by the situation as there was another man checking out, who also had the same issue. advise to hotel. be more careful to place guests at the far end of the property when they are not part of the party that is happening.

Dear Mike W, Thank you for your review following your recent stay at the Mercure Box Hill Burford Bridge Hotel. I was delighted to read that you enjoyed your stay but was naturally disappointed that you were disturbed by the 50th birthday party happening at the hotel. Certainly, I will be speaking with the Front Office Manager to ensure that only people attending the relevant event are allocated bedrooms nearest to the function. I am sorry that we did not do this on this occasion, and for this I do trust that you will accept my most sincere apologies. I do trust that you will wish to return to the hotel at some stage in the future and please do contact me directly so that I can ensure that everything will be as we all would wish it to be. Yours sincerely, Andrew J M Oxley General Manager

OK

Customer review rating 4.2/5

Ag Business - 27/09/2019 AccorHotels review

Staff were helpful and very friendly, enjoyed the pool, felt the room was rather tired and strange smell from the bathroom, other than that I enjoyed my stay

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I thank you for your constructive comments and we will certainly investigate these in order to ensure that they are not raised in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

The accommodation was very comfortable and the 'extras' were most welcome e.g. bath robe and coffee machine

Customer review rating 4.2/5

B. Solo - 27/09/2019 AccorHotels review

It was delightful!

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Comfortable room and very hekpful receptionist.

Customer review rating 4.2/5

Sue Friends - 27/09/2019 AccorHotels review

The receptionist was excellent when I checked in, polite, friendly and very helpful. My room was clean and comfortable, though over-warm, and it was a struggle to open the windows. Some of the décor/furnishings were rather tired - for example the staircase carpet was badly worn on the edges of the stairs, which could become dangerous. Breakfast was a little disappointing in range.

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for the most constructive comments contained therein and we will certainly work on those in order to ensurer that similar comments are not raised in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

nice hotel but not good value for money

Customer review rating 4.2/5

Anthony P. Couples - 26/09/2019 AccorHotels review

pleasant but overpriced for what the facility is.

Dear Mr p., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you did not feel that the hotel value for money and certainly we are disappointed that you feel this way. If you would care to elaborate on this point so we could, potentially, take some corrective action, then please advise me on h6… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Nice hotel, nice location

Customer review rating 4.2/5

Anonymous Couples - 24/09/2019 AccorHotels review

I’ve stayed at the Burford Bridge before so knew what to expect. A return stay says it all as I wouldn’t go back to any hotel I didn’t like. Only negative point was the piece of wood and supports holding something up just before the stairs up to the rooms. Slightly concerning that something was going to collapse!

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In terms of the support, it was purely a precautionary measure. It has now been removed and all is well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Ok

Customer review rating 4.2/5

1951 Couples - 24/09/2019 AccorHotels review

There was in my view a mixup with the rate. I checked booking . Com then rang the hotel as we preferr to book direct once we have done our research . The lady I spoke to quoted my membership rate as over 50 pounds more than the booking rate . I mentioned this and she explained there were different rates with cancellation etc but I asked for the best rate and she told me that the rate quoted was the best and the Danes as booking. I accepted but once booked I checked the booking again and their rate was much lower. I raised this with reception when we arrived and they said they would look into it and came back saying that if I had prepaid the rate would have been lower . I explained that on the phone I wanted to book the best rate and not fussed about paying before or after . Anyway no change . We gave stayed at burford some three or four times now and specifically requested an upstairs room . We got room 101 which was ok initially spat from the very squeaky floor from above but on sat night there was a function held in the meting room not 20 metres away with loud music. We didn,t mention this on checkout but there were at least two customers present that did

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