Mercure Box Hill Burford Bridge Hotel

We were privileged to visit as we were celebrating a 100 th birthday party . We are not local although it was lovely to return to the area I grew up in.

Was great and very relaxing

Lovely comfortable room, tasty breakfast

Convenient nd well appointed

A nice hotel in the midst of the Surrey Hills(I'd never heard of them!)Attentive staff particularly Reception. Food good and comfortable well-maintained bedroom. Pleasant public rooms. The reason for my stay was a relative's 100th birthday party with private room and garden.All very nicely catered for. However I was disappointed that the early morning alarm call I had requested did not occur.

Very nice hotel with lovely atmosphere and extremely friendly and helpful staff (especially George). Large comfortable and clean room although tv remote didn't work as needed new batteries, tv aerial was broken and 2 light bulbs needed replacing. Didn't eat in hotel as menu disappointing.

Staying at the Mercure for a family wedding. The staff were helpful and efficient, when I realised there was no lift they changed my room from 3rd floor to 1st as due to arthritis I find stairs difficult. My room was very cold and they arranged for the heating to be switched on although I found an electric radiator in the room boosted the temperature in the short term. I was disappointed with the towels in the bathroom, a barely there hand towel and a meagre "bath towel" definitely not what I expect from a 4*. Breakfast was acceptable but could be improved. The cooked selection offered very runny, tasteless scrambled eggs and dry sausages. On the second morning when going to get a cooked breakfast several dishes were empty. No sausages,no eggs or beans. As they knew a number of the wedding party would be breakfasting together a little forethought or checking the dishes would have helped us all sit down together. The staff reacted well when the deficiencies were drawn to their attention and were generally polite and welcoming.

Very comfortable room , excellent food and very lovely staff. Had a very pleasant experience .

I spent 3 days in the hotel for business meetings. The location is very nice just under the hills and hotel has a quite decent swimming pool.

Everything was perfect apart from the shower head which was broken in my room.

Beautiful place Sympathic staff but with lacks in terms of service

Terrible stay, no hot water through shower - regulated temperature control not working, dirty bathroom with hairs all over toilet and bath/shower tiles No one could deal with my complaint and I’m still waiting on someone contacting me

I booked a prestige room at the hotel for 2 nights so I had lots of space in the room to get ready for my wedding (e.g. space for a hairdresser, make up artists and bridesmaids). The room was large and overlooked the garden area which was lovely. The hotel was very thoughtful placing a 'Congratulations plate of truffles in our room on our wedding night. The bar was also very accommodating, staying open late so our guests could enjoy drinks after our wedding (which was held a nearby barn). Overall a great experience. The only slight criticism would be that the cooked breakfast food was only luke warm.

Stayed last bank holiday weekend, beautiful weather. Wanted to lounge by the pool but quickly discovered it’s fully occupied by locals just coming in and out (which it’s not advertised anywhere on your website as usually hotel pools are for guests only) was not able to neither pre book lounges as a staying guest. On Monday no towels available at all. We had to use our room ones. Very disappointing. As a staying guests we had lunch and dinner at the hotel with very slow service we waited ages for waiter to come in the end had to go to the bar to place the order. Another 30min wait for the chicken and burger to arrive just to discover they forgot to do the burger. We sat outside with tables full of dinner plates and glasses no service to clear or serve. Very sad as we truly tried to have a peaceful and relaxing weekend. Last issue we had was with a check out as when we first arrived we asked about late check out at 2pm which was no a problem said the receptionist. While leaving the pool on Monday morning 1pm the pool guy rudely pointed out to us that check out was at noon. We went to the receptionist and raise this issue in which she said we can stay till 2pm it’s fine. While getting changed in the room a guy opens a door and walks in with a drink in his hand “ups I tho it’s emplty “ What a stay !!!!!! Very disappointed!