Mercure Box Hill Burford Bridge Hotel 4 stars

TripAdvisor rating 4.0/5 733 reviews
Mercure Box Hill Burford Bridge Hotel
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Hotel extras

  • Emlyn's Restaurant features hearty local dishes

  • Outdoor heated swimming pool available to guests

  • Overlooking the tranquil River Mole and National Trust walks

  • Golf lessons available to guests at nearby golf course

  • Eight dedicated meeting rooms capable of hosting 220 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Golf
  • Croquet
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX
dorking
united kingdom

Tel: +4402076600684

Fax: (+44)01306880386

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON GATWICK At 38.5km / 23.92 miles

  • By plane

    LONDON HEATHROW At 42.6km / 26.47 miles

  • By plane

    LONDON STANSTED At 123.8km / 76.93 miles

  • By train

    DORKING At 2.9km / 1.8 miles

GPS :51.254146, -0.321841

Our accommodations

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer, iron and ironing board and a trouser press. or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer, iron and ironing board and a trouser press.

Classic Double Room

  • Max. number of persons: x2
  • Views: Garden side, Pool side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Twin Room

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Double Room

  • Max. number of persons: x3
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Privilege Double Room

  • Max. number of persons: x2
  • Views: Garden side, Pool side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

EMLYN RESTAURANT

Type of cuisine: Regional

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BURFORD BAR & LOUNGE

Photo non contractuelle / Strictly non binding

From morning coffee to light lunches, homemade afternoon teas and evening meals, choose froma wide selection of dishes from our Burford Bar & Lounge Menu. The bar serves a wide range of drinks as well as a selection of cocktails. Open every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 284 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more
Mercure Box Hill Burford Bridge Hotel Meeting Room

Our guest reviews for
Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,033 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

733 reviews

Very pleasant after a shaky start!

Customer review rating 4.2/5

Anonymous Business - 18/04/2019 AccorHotels certified review

It was perfectly fine once I'd got into the room

Dear Nichola H., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your check-in experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. Any further information you would like to share regarding your check-in will be valuable to prevent future ocurrence. I am happy to know that my reception team kept trying to find you a room that you were happy with and ultimately it seems you have enjoyed your stay at the Burford Bridge Hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mervyn White Interim General Manager

Home from home, friendly familiar faces. extremely helpful courteous staff, 'LOVE' the vegetarian sausages (and i am not vegetarian!), dining menu, and bar are well crafted and appointed.

Customer review rating 4.2/5

Saima K. Business - 18/04/2019 AccorHotels certified review

love it. recommend this place in a heart beat. but want to keep it all to myself !

Dear Saima K., Thank you for such a fantastic review! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit to "your home away from home" will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager
Customer review rating 4.2/5

Anonymous Families - 18/04/2019 AccorHotels certified review

Very nice stay, helpful and happy staff. Nothing too much trouble.

Dear Christine M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Very good calm quality.

Customer review rating 4.2/5

Andrew Couples - 15/04/2019 AccorHotels certified review

Uplifting.

Dear Andrew G., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Delightful Stay

Customer review rating 4.2/5

April M. Business - 15/04/2019 AccorHotels certified review

I really enjoyed my two night stay. I had a garden room which was lovely, everything spotless. The Restaurant seems to have been ramped up, fantastic food and bigger portions than previously. Staff very friendly and go out of their way to ensure your stay is a pleasant more. Thank you!

Dear April M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Good

Customer review rating 4.2/5

Pfb Business - 13/04/2019 AccorHotels certified review

Generally good though the room bathroom smelled a little of drains and the new sofas are not very comfortable.

Dear P F B P., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mervyn White Interim General Manager

all needs catered for

Customer review rating 4.2/5

Chris Families - 12/04/2019 AccorHotels certified review

We were staying as a wedding party guest. All aspects well covered with perhaps more thought to the lighting in the bedroom which was very dark. This made getting ready a challenge, especially the make up!

Dear Chris & Alan M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Lovely Setting & Staff

Customer review rating 4.2/5

Adam F. Business - 12/04/2019 AccorHotels certified review

Staff where friendly and helpful

Dear Adam F., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

A good experience at a sales conference.

Customer review rating 4.2/5

Chris B. Business - 12/04/2019 AccorHotels certified review

The rooms were a little pricey and comfortable but nothing special. Service was OK but a little tense in places. As a group we spent over £2500 pound in one night. We had nothing to complain about but we experienced no special treatment .

Dear Chris B., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mervyn White Interim General Manager

Nicely appointed accommodation and spacious, calm communal areas

Customer review rating 4.2/5

Nettie R. Couples - 12/04/2019 AccorHotels certified review

We enjoyed our short stay. The room was very comfortable. Lounge/bar areas were very pleasant and we enjoyed our Saturday dinner in Emlyn restaurant. Only downside - coffee and tea poor quality and taste.

Dear Janette R., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mervyn White Interim General Manager

Mrs H.

Customer review rating 4.2/5

Anonymous Couples - 12/04/2019 AccorHotels certified review

Excellent customer service, reception staff exceptionally helpful. Good breakfast.

Dear Debora H., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Miss

Customer review rating 4.2/5

Anonymous Couples - 12/04/2019 AccorHotels certified review

Beautiful hotel, friendly staff and tasty food. The only criticism would be the extortionate bar prices. Nearly £10 for a glass of wine, we got quite a shock when the bill came and went else where on the following night because of it. Found the same bottle in Tesco for £12.

Dear Rachel J., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you must know, the prices of the drinks in a hotel vary substantially to those practiced by major retailers as there are a lot of hidden costs when serving drinks for consumption in situ. Once you factor all these costs, surely you must agree that paying 3 times more than at a major retailer to have the drink served to you in the correct glass, at the correct temperature, on a silver tray at a well maintained and beautiful venue by a friendly member of waiting staff, is a small price to pay for the luxury! We look forward to welcoming you again! Sincerely, Mervyn White Interim General Manager

Very nice stay

Customer review rating 4.2/5

Anonymous Couples - 12/04/2019 AccorHotels certified review

We enjoyed our I night stay here. We booked a superior room and the room was comfortable, although a little on the small side. We had a small balcony/winter garden and were over looking the lovely grounds and garden and it was very peaceful. The bathrooms in the room are small and looking a bit on the tired side but adequate. The bar and lounge area was lovely and we enjoyed sitting there for drinks. Breakfast was good too.

Dear Steve D., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mervyn White Interim General Manager

Generally good stay

Customer review rating 4.2/5

Denise Families - 09/04/2019 AccorHotels certified review

The day went extremely well, your staff were very professional on the whole. The rooms were nice. Was disapponted that I had to go downstairs to order room service, as the phone was not answered when I called several times. Reception was unmanned quite alot during the stay.

Dear Luis & Denise S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Excellant

Customer review rating 4.2/5

Anonymous Couples - 08/04/2019 AccorHotels certified review

Having had an accident in my room I have to say how good all the staff were in seeing that I was ok and providing meals in our room.

Dear David V., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Perfect getaway from London

Customer review rating 4.2/5

Anonymous Couples - 07/04/2019 AccorHotels certified review

Delicious evening meal Comfy beds Great service Wonderful walks

Dear Alice M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

First Class

Customer review rating 4.2/5

Christopher H. Solo - 04/04/2019 AccorHotels certified review

Excellent ambience. First class helpful staff. Great breakfast.

Dear Christopher H., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Quiet, confortable and relaxing enironment

Customer review rating 4.2/5

Rachel Business - 04/04/2019 AccorHotels certified review

Flying into UK after busy round of meetings, I just needed a quiet environment and a friendly face. That's exactly what I got.

Dear Rachel R., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

This hotel continues to be a pleasant experience

Customer review rating 4.2/5

John M. Business - 04/04/2019 AccorHotels certified review

The hotel and staff provides a very satisfying experience. From check in, to the restaurant experience, to the comfort of the room, this hotel is a gem. The staff at every turn made us feel welcome. The grounds and lobby areas made for a pleasant experience for our entire team.

Dear John M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Lovely one night stay with trip to Silent Pool

Customer review rating 4.2/5

Becky Business - 04/04/2019 AccorHotels certified review

We had a lovely evening and stay in one of the garden rooms. We were looked after very well by Mervyn, Gurbir and Brigitte. The food in the barn was very nice and the trip to Silent Pool on the Saturday morning was very well organised. We look forward to working with the hotel on events in the future.

Dear Becky & Tim B., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager
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