Mercure Box Hill Burford Bridge Hotel

room was comfortable. everything was as it should be. only negative comment was that the shower screen did not prevent the spill of water out onto the bathroom floor, so the floor had a pool of water after every shower (room 102).

The air con. in our room was great welcome, as it was an extremely hot weekend , polite staff and food great.

Fourth stop on a seven day walk and it turned out to be the best. Nice room, lovely grounds, friendly staff and quality service.

relaxing stay, slightly short staffed on the saturday but staff all lovely and very friendly. Room was excellent

Lovely stay wish it had been longer, wonderful staff, very helpful and made us very welcome

I have forwarded an email to the contact address on the website explaining my stay Kind Regards Keith w.

Hotel was beautiful however you need more staff

Nice staff at reception and bar. Good quality rooms. Lovely views in garden.

Staff were welcoming and helpful. The rooms were well appointed and clean. The food was outstanding. We stayed for two nights for my sons wedding and we could not asked for a better venue, this could have been spoilt by a poor team but nothing was too much trouble for the staff who worked very hard to make it the best time ever. Very lucky every where was air conditioned as we had extreme heat which made the well managed pool area a god send. My only downside was I had an elderly relative with me and there steps to all rooms and no disabled rooms with appropriate bathroom facilities. The steps to the rooms did have a very large stair lift for a wheelchair and I am sure staff would have helped if asked but this was not for someone out of a wheelchair who struggled with stairs. The grounds are very uneven too, which should be considered if you have mobility issues.

We enjoyed the hot weekend by the swimming pool

Staff were pleasant and did try however they all seemed poorly trained or very inexperienced. We were given a room with a single pull out bed despite specifically requesting 2 beds for our 2 children. A 2nd bed was found however we had to ask for linen for it and then again for pillow cases. Mattress on pullout bed was so thin we had to request 2nd mattress as was like sleeping on bare springs. Restuarnt service was shambolic. Staff struggled with basic requests for things like a menu or ketchup! Or order was all wrong and very very slow. Breakfast was similar- food and plates kept running out, had to ask repeatedly if there was anymore- no=one seemed to be keeping an eye on the buffet. Nice pool and grounds though.

Weather was wonderful, room was very big even the kids in it, the grounds were very pretty. The pool was a wonderful touch too. We will be back. You made the wedding we were attending feel very special too

Booked as part of large group for a wedding at hotel and room booked over 12 months in advance. When booking I confirmed and double checked that the hotel could accommodate my wife and I and our two children aged 14 and 12 and were told that a family room would be sufficient. On arrival we were shocked to see a single sofa bed and nothing else and was completely inadequate for our needs. Because of this Our 14 year old son had to sent off in a taxi to my mother in laws which was not the best outcome as you could imagine and at cost to ourselves. At check out the receptionist was understanding and reimbursed the taxi fare. I did explain that I wouldn’t have booked the hotel if I had been told the correct information as I didn’t want to be split from my eldest. On reflection I feel I should have been reimbursed over half or the full amount for the inconvenience and also disruption it caused which should have been a good family occasion. The actual room was clean and tidy and the facilities with the swimming pool Were fantastic. (Son missed out on that as well unfortunately)

Calm and quiet and delightful settings

Meeting room was very suitable. All facilities excellent. Food very good. Staff all courteous and service excellent. All in all a great venue.