Hotel - Mercure Box Hill Burford Bridge Hotel
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill 
RH5 6BX  DORKING
UNITED KINGDOM

571 reviews
TripAdvisor Rating Based on 571 reviews
See rates
Best price guarantee
From
From 116.00 GBP Non member rate
From 110.20 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Outdoor heated pool
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Croquet

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer, iron and ironing board and a trouser press.or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer, iron and ironing board and a trouser press.

  • 57 rooms
  • 57 non-smoking rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Printer
    • High speed transmission line
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,426 reviews

Our guest reviews for Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 571 reviews
AccorHotels certified review
Anonymous Couples - 15/07/2017
« Quite good! »

Nice clean, spacious room. Short on toiletries - no shower cap and only 1 shower gel for 2 during very hot weather. Air conditioning didn't work properly. Staff very pleasant and helpful Breakfast a bit disappointing. The car park is across the road and VERY DANGEROUS to cross.

AccorHotels certified review
Anonymous Couples - 15/07/2017

On arrival, your card machine declined 3 of our bank cards, all of which were perfectly working, it was your card machine at fault! Your staff's attitude was horrendous! Asking that we go to the nearest cash point to pay in cash, unacceptable, asked for the manager, who never appeared, but told receptionist what to do over the phone. We paid for a superior room, and after staying in a standard room in your Maidstone hotel the week before, I was highly disappointed at the tired superior room that we were given. Old sofas and not as roomy as the photos portray. Overall disappointed from the start and as for breakfast... unimpressed that the breakfast buffet was very skimpy and had items missing, making you having to wait for those missing foods to be cooked. It appeared as though someone wasn't keeping an eye on the quantities required for the guests attending.

AccorHotels certified review
Lee B. Couples - 15/07/2017
« Mr »

Lovely hotel in beautiful surroundings

AccorHotels certified review
Anonymous Couples - 15/07/2017
« Location and staff. »

good service at all levels but temp in room was unbearable at times.

AccorHotels certified review
Anonymous Couples - 14/07/2017
« really noisy full of non guest using the pool  »

the room was dirty out of date and a long was from the parking area

AccorHotels certified review
Gordon F. Couples - 13/07/2017
« The staff went out of their way to delight the customer. »

The setting of the hotel was excellent and on arrival the reception staff were most welcoming and efficient. Food was excellent and restaurant staff eager to be of help.

AccorHotels certified review
Ab Business - 13/07/2017

Friendly greeting. Helpful staff. Great to relax in pool on a hot day. But room was hot. And disco right under my room was annoying.

AccorHotels certified review
H. B. Couples - 12/07/2017
« Mr »

The staff throughout the hotel were excellent. The only disappointing aspects were the poor air conditioning in the bedroom and there was no robes in the rooms which is the norm normally in Mercure Hotels.

AccorHotels certified review
Alan H. Business - 12/07/2017
« Great Hotel,  »

Great staff, beautiful surroundings and good food.

AccorHotels certified review
Matthe D. Couples - 11/07/2017
« Wedding night stay »

Lovely experience, reception had a young man called William who just lovely and couldn't do enough for us

AccorHotels certified review
Philip G. Business - 10/07/2017
« Great rooms and lovely food.  »

I thought that the experince was a very good one. Rooms and food where great.

AccorHotels certified review
Dan Business - 10/07/2017
« Quiet and Comfortable  »

Welcoming and professional staff, delicious food and a good nights sleep

AccorHotels certified review
Anonymous Couples - 09/07/2017
« Disappointed  »

The room was spotlessly clean and comfortable and the bathroom a good size but when we asked to be able to open the windows more without the restrainers it was because the air conditioning just didn't do anything. It was a hot, stuffy night and we just couldn't sleep. To be told "we're not allowed" to open the windows is a nightmare if you don't check if your air conditioning actually works. We had some refreshments and a snack in the lounge on arrival and had to walk off to find staff. They eventually came but weren't very active and welcoming. The next morning our experience was poor. There had been a wedding and many many guests were at the breakfast buffet and the staffing was woefully too low. They couldn't keep up but there didn't seem to be any management in evidence to work through the problem. We didn't even get an acknowledgement of our arrival until we were leaving having given up after just a bowl of cereal. I've since stayed at a hotel near Liverpool Street Station in London that absolutely excelled at their staff interactions with guests; it was obviously it was fundamental to them and it made all the difference. It isn't something I think this hotel has really got nailed yet I'm afraid.

AccorHotels certified review
Anonymous Families - 09/07/2017
« Peaceful »

Thank you for making it a peaceful stay

AccorHotels certified review
Anonymous Couples - 08/07/2017

Absolutely perfect. The room , the meal and the most friendliest staff.

AccorHotels certified review
Anonymous Couples - 07/07/2017

Receptionist who received us was excellent. She helped us to move to another room when it was realised the air con wasn't working. However, the same couldn't be said of the receptionist checking us out. She was very put-out by our wanting to pay using a different card to that which we'd checked in with. Real sour attitude. Restaurant food was good, but could do with a wider choice.

AccorHotels certified review
Luanne B. Families - 07/07/2017
« Terrible staff  »

Aweful

AccorHotels certified review
Winston Business - 06/07/2017
« Senior Director »

There was a natural willingness from the staff to help and support.

AccorHotels certified review
Dr C. Business - 06/07/2017
« Lovely hotel in a great situation overlooked by Box Hill with friendly and helpful staff »

This hotel has been tastefully and extensively upgraded to make it into a really pleasant place to stay - for either business or pleasure. There are spacious public rooms and extensive grounds which are not only overlooked by Box Hill but also contain a large outdoor swimming pool. The bedroom I stayed in was a decent size with a nice comfy bed. Staff were friendly and helpful and the food was good as well. So 9/10 overall!

AccorHotels certified review
Aash Business - 06/07/2017
« Relaxing  »

Peaceful relaxing and enjoyable

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 116.00 GBP Non member rate
From 110.20 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 14 km Sofitel London Gatwick
Sofitel London Gatwick Hotel
From
From 108.00 GBP Non member rate
From 102.60 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 16 km ibis London Gatwick Airport
ibis London Gatwick Airport Hotel
From
From 64.00 GBP Non member rate
From 60.80 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 21 km ibis Styles London Croydon
ibis Styles London Croydon Hotel
From
From 39.60 GBP Non member rate
From 37.62 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 24 km Mercure London Staines upon Thames Hotel
Mercure London Staines upon Thames Hotel
From
From 99.00 GBP Non member rate
From 94.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in DORKING
See rates