Hotel - Mercure Box Hill Burford Bridge Hotel
Mercure Hotel Mercure Hotel

Mercure Box Hill Burford Bridge Hotel

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4.0/5 593 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Outdoor heated pool
  • Breakfast
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our rooms

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer, iron and ironing board and a trouser press.or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer, iron and ironing board and a trouser press.

  • 57 rooms
  • 57 non-smoking rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Printer
    • High speed transmission line
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,686 reviews

Our guest reviews for Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 593 reviews
AccorHotels certified review
Mandy Couples - 18/10/2017
« Very disappointing (Mis discriptions act!!) »

The email below was sent to Nicholas Bees on 3 October (2017)...I am yet to receive a response. The photos haven't come out but can send to you in an email if needed. Dear Nicholas, My husband and I stayed at your Mercure Box Hill Burford Bridge Hotel last Saturday night (30th). I booked the superior double as a special treat for a special occasion. When we arrived we were given a smaller, dark, quite depressing room with a titchy bathroom. I called to reception and was offered either a classic even smaller room, or to stay put and have it discounted. The lady that took my call was professional and empathetic, which I can not fault. However, my husband is tall (6ft 3) and has MS. He needs space around him, which is why the room that I booked (see 1st photo below) was perfect. It is bright, "happy" and spacious. We were mis sold and it ruined our stay. We were informed that we were not the first disappointed customers to encounter this. That bothers me just as much, because it should have been addressed the first time. I didn't want to make a fuss as it doesn't help my husband to have his stress levels elevated. As we had checked in at 19:30 having been for a meal, we didn't have the option to go elsewhere. We had no choice but to stay. We paid good money for a disappointing experience that could have been avoided. I felt it important to make you aware. I believe in giving feedback whether it be positive or negative. That way improvements can be made. Yours faithfully Mandy M. 07…15

AccorHotels certified review
Diana Friends - 18/10/2017
« Much better than expected in a beautiful setting. »

I stayed in the ‘main’ part of the hotel, nearest the road. Our room was surprisingly comfortable, spacious and very warm. I would gladly stay again. My only disappointment was that on our day of arrival, there was a wedding somewhere in the hotel but guests were everywhere. We returned from a walk in the afternoon, hoping for drinks, snacks and a catch up in the bar only to be told ‘you can’t sit at any of the tables’. The snacks on offer at the time all had a nut content (pesto breadsticks was one I don’t remember the others) unfortunately a nut allergy meant we weren’t able to eat anything. That said, we thoroughly enjoyed our stay.

AccorHotels certified review
Maria Families - 18/10/2017
« The wedding reception was great. »

The wedding and reception was lovely. The food was well presented and tasty. However, some of the staff were not very helpful. My grandson had his tablet stolen and no one seemed prepared to ask the staff clearing the tables if they had seen it. It was left on a table with my son-in-law standing next to it. Funny after the table was cleared of glasses, the tablet had disappeared, surely the staff should have at least been asked if they had seen it. I feel no effort was made to locate it.

AccorHotels certified review
Chris Couples - 18/10/2017
« Great views great service »

Celebrating my wife’s birthday we had a great time. Room was excellent and very clean. All the staff were so friendly and helpful, especially Karima and Luke. All the meals were of an excellent standard. We love it here as it’s our second visit and we shall be coming again.

AccorHotels certified review
Lindsey Friends - 16/10/2017
« satisfied »

V attractive venue&grounds. Beautifully decorated for wedding. Catering excellent. Waiting staff v good.

AccorHotels certified review
Sandra M. Families - 15/10/2017
« Wedding great thanks »

Hotel and wedding were great, losing /stolen /accidentally thrown away child's pink tablet not impressed and some staff were very hard to understand

AccorHotels certified review
Dkin Couples - 14/10/2017
« Pleasant »

Pleasant stay with a few hiccups. Bathroom door wouldn't close, handle & lock broken on French windows in room leading into the garden. Extremely noisy and inconsiderate people in the room above us, noise starting at 4am each day.

AccorHotels certified review
St J. P. S. Friends - 13/10/2017
« Very nice, but beware of paying deposit! »

This wasn't an overnight stay, but a 5-hour S. reunion in the evening. We had a lovely time in the cosy Emlyn Lounge, with pleasant, attentive staff and excellent food. Drinks very expensive though! The only hiccup was the initial refusal to reimburse my £125 deposit (at £5 per head) because we thought about 25 were coming and only 14 turned up. Thanks to the efforts of the young restaurant manager, however, this was happily resolved and I got my money back. Rather embarrassing at the time, though!

AccorHotels certified review
Anonymous Business - 10/10/2017
« Basic hotel with good customer service »

Hotel is very basic, small room and you can hear squeaking when people walk at the hallway. I guess this is expected for the old building hotel? No fridge. Customer service is excellent, they managed to work out for me for early check-in and morning breakfast is good even though very basic, not much varieties.

AccorHotels certified review
Phil Couples - 10/10/2017
« Less than satisfactory. »

Upon check in we was not informed of a party booking that had been arranged; so all of the seating area in the lobby and bar had been taken up with this event as well as a lack of staff to support the event and guests; as not all the “party visitors” were staying at the hotel. Shocking room service; with hot food being mildly warm, missing items that where asked for and lack of general pleasantries.

AccorHotels certified review
Patrick A. Couples - 09/10/2017
« pleasant experience »

reception area lets down the overall experience. Staff excellent. Get rid of that table and construct a dignified reception area. The first impressions are all important and your current area fails miserably.

AccorHotels certified review
A.b Couples - 08/10/2017
« Beautiful location, lovely breakfast. »

The hotel is beautifully located and the breakfast was fairly expensive but the food was lovely and worth every penny. We were expecting a bit more from our room as it's a 4* rated hotel. Our room was fairly small and had obviously had a leak or damp issues as there was a very noticeable damp stain down the side of the bed on the wall the other side of the bathroom, there was also a damp musty smell in the room, not something we'd have expected from a 4* room. We were also disappointed to learn the pool was closed for the season on the Friday of our stay (we stayed Fri-Sun). This was a big selling point and one of the reasons for choosing the hotel and we felt it would make more sense to close it on the Monday (or the 1st Monday in October) as we overheard a few guests also felt disappointed that i had not remained open until after the weekend. But other than that we had a comfortable stay. We were disappointed and expected a little more for the money and it's 4* status. We would not return to this hotel.

AccorHotels certified review
Sarah Couples - 08/10/2017
« OK - loved the outdoor pool »

Service by the front desk was excellent. The servicing of the room was a bit hit and miss as had to request a number of items be replenished on second day - toilet roll, towels - none in bathroom and tea bags. There were also cobwebs over the windows. Front desk sorted it very quickly to be fair.

AccorHotels certified review
Toni Friends - 08/10/2017
« Miss Toni W. »

Great room great service yummy food. A++++

AccorHotels certified review
James S. Business - 07/10/2017
« I like the hotel but the room smelt of damp »

room was very smelly - damp and fousty staff were friendly and efficient breakfast was nice

AccorHotels certified review
Anonymous Business - 06/10/2017
« Comfortable and nice stay »

Very kind staff, nice and good quality facilities, availability and quick help

AccorHotels certified review
Winston Business - 06/10/2017
« Very nice hotel »

Nice hotel, nice rooms, great food and an excelent bar

AccorHotels certified review
Dawn W. Families - 05/10/2017
« Excellent Wedding Venue with accomodation »

The staff were very friendly and helpful with all aspects of our stay, nothing was too much trouble. The rooms were clean and beds comfortable. The only drawback was the price of drinks, they are very expensive

AccorHotels certified review
Pam Friends - 04/10/2017
« Great stay »

We enjoyed our stay prior to a departing flight from Gatwick. It was nice not to stay in a typical airport hotel. The grounds were lovely, our room clean and comfortable and the meals delicious!

AccorHotels certified review
Andrew W. Families - 04/10/2017
« Excellence all round »

Welcome, all round service and ambience exceeded expectations. Well done.

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