Hotel - Mercure Box Hill Burford Bridge Hotel
Mercure Hotel Mercure Hotel

Mercure Box Hill Burford Bridge Hotel

4.0/5 726 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our rooms

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer, iron and ironing board and a trouser press.or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer, iron and ironing board and a trouser press.

  • 57 rooms
  • 57 non-smoking rooms
  • 3 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • DDI - Direct Dialing In
    • Baby bed
    • High speed transmission line
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,959 reviews

Our guest reviews for Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 726 reviews
Gillian Business - 15/03/2019 AccorHotels certified review
« A lovely hotel and GREAT Staff »

I only stayed one night as I was travelling on business. The hotel is not only in a lovely location it is also a great hotel. Being a smaller hotel you do not get the feeling you are just another guest. The welcome and service at breakfast and dinner made me feel I was important to the hotel. The room, although a little small was warm, peaceful and very clean. I have already booked another stay. thank you

Dp Business - 15/03/2019 AccorHotels certified review
« Tired hotel in need of a refurb »

The room was tired and in need of a complete refurb and needs to be modernised. There was a strong smell of food coming from the restaurant into my room, which wasn't very pleasant at all. This was the first time I stayed at this hotel and I don't think I will stay again... On the flip side, the restaurant where I had breakfast in the morning was very good and the staff were extremely helpful and polite.

Amanda Business - 14/03/2019 AccorHotels certified review
« Works really well »

Friendly, professional staff. Decent size room with very good bedding, a good shower and then an excellent breakfast so ticks all the boxes.

Anonymous Business - 14/03/2019 AccorHotels certified review
« Comfortable »

It was good.

Anonymous Business - 14/03/2019 AccorHotels certified review
« it was good enough »

I was surprised by a couple of things - the hand towel had rust marks on it. Also, the top sheet on the bed had a hole... I expected better...

Michelle M. Friends - 14/03/2019 AccorHotels certified review
« Brilliant staff couldn’t do enough »

Welcomed by lovely staff we stayed 2 nights one with secret escapes and one directly with you. We had a choice of rooms, food was excellent

Susyb Friends - 13/03/2019 AccorHotels certified review
« Excellent »

Staff were very helpful and polite. Room was comfortable. Breakfast was enjoyable.

Ab Business - 13/03/2019 AccorHotels certified review
« Good stay »

As expected. Good service and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita B., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Anonymous Solo - 12/03/2019 AccorHotels certified review
« Excellent »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart G., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards Mervyn white Interim General Manager

Paddy Solo - 12/03/2019 AccorHotels certified review
« Met expectations »

All was as I would expect. The trip was not really for pleasure, so nothing more could be done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paddy B., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mervyn White Interim General Manager

Paul Business - 11/03/2019 AccorHotels certified review
« Overnight stay only »

Room was comfortable, breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Abdullah Business - 11/03/2019 AccorHotels certified review
« Excellent »

Excellent team at the reception. I think Roxana went the extra mile to help meet my needs. I booked a previledge room but when I told her I smoke she moved me to a room with balcony and at same time made sure I still get what I payed for

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdullah A., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White General Manager

Peter R. Couples - 10/03/2019 AccorHotels certified review
« FAB one night stay. »

Just wanted to get away for the night. Really great stay, FAB location, FAB Hotel, FAB staff, and FAB food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter R., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Juliet C. Families - 10/03/2019 AccorHotels certified review
« Lovely hotel but too noisy at night »

Our stay was fantastic as usual, I’ve stayed at BB many times, however on this occasion from 9pm Onwards let’s just describe it as adult noises were continuous every 15minutes until 4.30, each time adult noises stopped there was much loud talking and smoking which also continued until 4.30am in the morning. We stayed in room 118.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juliet C., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem of noise and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mervyn White Interim General Manager

Business - 10/03/2019 TripAdvisor review
« Works really well »

This hotel is a regular for me for business trips to the area and works perfectly. It ticks all the boxes - spacious room (very quiet and clean), extremely comfortable bed, excellent shower and a tasty, varied breakfast (anywhere with fresh fruit, greek yoghurt and then pastries/choice of bread gets my vote). Staff very pleasant and helpful as well. Recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your great comments Regards Mervyn White Interim Manager

Daaman S. M. Business - 09/03/2019 AccorHotels certified review
« Loved the experience »

this trip was special, as I had to rush book my room and availability was an issue. Thanks to Nara, she not only ensured that I had rooms for all the required days, the overall staff is really courteous and welcoming. Second stay with the hotel and cannot wait to get back. For round 3. :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daaman M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Michelle Business - 08/03/2019 AccorHotels certified review
« Awful »

I stayed in room 120. I came very late at night and only saw the terrible large water stain above the bed when I was going to bed. It is disgusting!! And the room smelled like mildew. I didn't do anything because it was so late and I just wanted to sleep. The bed was terrible. I could feel the box springs!! How dare you keep this hotel room in your inventory!!! You should go to jail and be fined. You are a disgusting creature to make money for such unlivable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arifa H., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will however offer again to speak to you directly as i mentioned to you on Trip advsor you have the number if you wish to discuss this please call me Sincerely, Mervyn White Interim General Manager

Vicky W. Business - 07/03/2019 AccorHotels certified review
« Good »

Great customer service and lovely room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Anonymous Business - 07/03/2019 AccorHotels certified review
« comfortable »

comfortable but rather noisy, not from the road, but from the corridor outside the room.

Mike H. Business - 07/03/2019 AccorHotels certified review
« suitable experience whilst eradicating external noises throughout night »

Courteous bar staff , pleasant breakfast, good parking, tired bedrooms , noisy enviroment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael H., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mervyn White Interim General Manager

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