Mercure Box Hill Burford Bridge Hotel

A pleasant stay with comfortable room and good dinner for two. A most unwelcoming reception area consisting merely of a low table and some computers. It was a little time before a human appeared to make us welcome.

The stay was all great until we checked out and our pre authorisation payment wasnt returned over a week later and noone at the hotel is able to help

Reception was helpful and assisted my stay. Really enjoyed the wedding venue Followed by a tasty breakfast. Thank you

Clean tidy attentive staff great breakfast

We were very well catered for and the staff (other than Lesley on reception when we checked out) were brilliant and very helpful. The room was very cosy and breakfast was a feast on a frosty morning. We have already booked a return visit for next weekend.

A lovely hotel room. Beautifully decorated. Access to Function Room was not well-signed. Main hotel bar not manned at 11.00-ish (probably due to lack of customers!), though U was able to find the night staff-man pretty easily when required. Breakfast staff not “on the Ball” despite there not being many apparent guests at 8.30. I found the reception area a bit odd not having the usual long check-in desk.

The stay was not pleasant due to the room being infested with black ladybirds. They were in the room and bathroom, flying around, crawling on us and my daughter was freaked out so we all had very little sleep. The room was too hot and you could smell smoke from the smokers.

All very pleasant.Starting from a nice greeting at reception,drinks from a friendly waitress in the lounge,attentive staff,good food and a good room

Lovely hotel, all the staff we met were very friendly & helpful. Room was clean & bed comfortable. Breakfast was delicious. We were at a function in the garden room, the room was beautifully decorated for Christmas & the waiting staff were extremely helpful. We would love to stay there again.

Awful. Sound insulation in bedrooms is shocking you can hear everything from people in the next room to people walking in the hallway. We were placed close to a Christmas party with loud music. Ultimately it was the worst night sleep I have ever had and quite possibly the worst hotel I have stayed in.

Was very surprised to be woken just before midnight from reception calling my room asking if I had paid for a meal that we had in the hotel earlier that evening (it had been paid in full at the table) Would have thought this could have been dealt with in the morning upon check out (you had already taken a swipe of my card upon arrival). Seems very odd to call so late and wake guests up ?

Had checked in online, still had to wait over 5 minutes for our key whilst the only "receptionist" was on the phone in the back office, and didn't acknowledge us. When we got our key she seemed to assume we would know where to go. We had a garden room and head down in the rain we felt the signage could have been more obvious. We wanted a drink and a sandwich, again waited 5 minutes at the bar, no sign of staff, went to reception and were told they were in the kitchen and would be back shortly. Sure enough a barman appeared with sandwiches for other guests and then took or order. We assumed he was on his own until we saw two other staff members serving/clearing, we were surprised this meant the bar was left unmanned at times. Room (123) was fine, not new but not too tired, apart from some black staining (mould?) on the shower head which was a little disappointing. Didn't eat in the hotel in the evening. There was a large group in the hotel and the buffet breakfast was busy but pretty good, although the electric "hotplates" were struggling at keeping the quantities of egg & beans etc warm. We chose the hotel as its location was ideal for our visit. We might use it again for that reason but all in all we felt the staff were just doing their jobs, which happened to include interacting with us.

we enjoyed our stay -our room was very comfortable

I stayed for two nights to attend a family AGM which is held at the hotel. The rooms are nicely decorated but I was disappointed that there was no safe in my room. We had a meal in the restaurant which was very good and the staff very pleasant and friendly.