Hotel - Mercure Box Hill Burford Bridge Hotel
Mercure Hotel Mercure Hotel

Mercure Box Hill Burford Bridge Hotel

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4.0/5 632 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Croquet

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer, iron and ironing board and a trouser press.or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer, iron and ironing board and a trouser press.

  • 57 rooms
  • 57 non-smoking rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Printer
    • High speed transmission line
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,173 reviews

Our guest reviews for Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 632 reviews
AccorHotels certified review
Hannah Couples - 16/05/2018
« Helpful staff nice stay »

Perfect location for a wedding we were attending in Box Hill. Staff friendly, George in particular very helpful. Cream tea was a lovely addition to our stay. Outdoor pool great for a morning swim. Didn’t eat in the restaurant but breakfast was nice, although inconsistent in what was offered each day (5 day stay)

AccorHotels certified review
Anonymous Business - 16/05/2018
« Great stay »

Lovely hotel, room was clean and tidy, love the iron in the room!! Bathroom very modern and facilities great. Breakfast in the morning was brilliant!!

AccorHotels certified review
Isobel Business - 16/05/2018

Nice clean room. Useful to have desk, hair dryer and coffee. Eco towels were a nice touch. Would have liked a vent / window in the bathroom. Pillows were very uncomfortable - nice firm bed though.

AccorHotels certified review
K C. Couples - 16/05/2018
« Well located hotel with comfortable rooms and a good breakfast »

Very helpful staff and a good sized well maintained room. One slight minor point was the evening 'do' on Saturday night which meant a heavvy bass 'booming' and drumming until midnight making sleep difficult. On mentioning this on check out the staff member offered to take off the cost of breakfast.

AccorHotels certified review
Maureen P. Families - 15/05/2018
« Great Location »

We were there over night for a wedding such a lovely hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Bees General Manager

AccorHotels certified review
Penelope A. D. Couples - 14/05/2018
« Mrs »

We were privileged to visit as we were celebrating a 100 th birthday party . We are not local although it was lovely to return to the area I grew up in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Bees General Manager

AccorHotels certified review
David T. Couples - 14/05/2018
« Great location and professional and helpful staff »

Was great and very relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Bees General Manager

AccorHotels certified review
Sarah Business - 14/05/2018
« Great stay »

Lovely comfortable room, tasty breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Bees General Manager

AccorHotels certified review
Kerr Business - 14/05/2018
« Comfortable as always »

Convenient nd well appointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Kerr, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Bees General Manager

AccorHotels certified review
Stephen P. Families - 13/05/2018
« Generally a pleasant return stay in a nice hotel. »

A nice hotel in the midst of the Surrey Hills(I'd never heard of them!)Attentive staff particularly Reception. Food good and comfortable well-maintained bedroom. Pleasant public rooms. The reason for my stay was a relative's 100th birthday party with private room and garden.All very nicely catered for. However I was disappointed that the early morning alarm call I had requested did not occur.

AccorHotels certified review
Anonymous Couples - 13/05/2018
« Pleasant stay in charming hotel »

Very nice hotel with lovely atmosphere and extremely friendly and helpful staff (especially George). Large comfortable and clean room although tv remote didn't work as needed new batteries, tv aerial was broken and 2 light bulbs needed replacing. Didn't eat in hotel as menu disappointing.

AccorHotels certified review
Maureen B. Solo - 13/05/2018
« Comfortable stay »

Staying at the Mercure for a family wedding. The staff were helpful and efficient, when I realised there was no lift they changed my room from 3rd floor to 1st as due to arthritis I find stairs difficult. My room was very cold and they arranged for the heating to be switched on although I found an electric radiator in the room boosted the temperature in the short term. I was disappointed with the towels in the bathroom, a barely there hand towel and a meagre "bath towel" definitely not what I expect from a 4*. Breakfast was acceptable but could be improved. The cooked selection offered very runny, tasteless scrambled eggs and dry sausages. On the second morning when going to get a cooked breakfast several dishes were empty. No sausages,no eggs or beans. As they knew a number of the wedding party would be breakfasting together a little forethought or checking the dishes would have helped us all sit down together. The staff reacted well when the deficiencies were drawn to their attention and were generally polite and welcoming.

AccorHotels certified review
Anonymous Business - 13/05/2018
« Mrs »

Very comfortable room , excellent food and very lovely staff. Had a very pleasant experience .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Bees General Manager

AccorHotels certified review
Ata Business - 11/05/2018
« Nice hotel with great view and swimming pool »

I spent 3 days in the hotel for business meetings. The location is very nice just under the hills and hotel has a quite decent swimming pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ozcelik, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Bees General Manager

AccorHotels certified review
Anonymous Business - 11/05/2018

Everything was perfect apart from the shower head which was broken in my room.

AccorHotels certified review
Anonymous Business - 11/05/2018
« 3 weeks at box hill »

Beautiful place Sympathic staff but with lacks in terms of service

AccorHotels certified review
Anonymous Business - 10/05/2018
« Terrible »

Terrible stay, no hot water through shower - regulated temperature control not working, dirty bathroom with hairs all over toilet and bath/shower tiles No one could deal with my complaint and I’m still waiting on someone contacting me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Donaldson, Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am currently investigating your comments with the team as your experience falls well below our standards and expectations. i'm very surprised regarding your comment about being no manager as we have a Duty Manager on duty at all times, 24 hours a day. Please allow me to investigate your comments and I will respond to you further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicholas Bees General Manager

TripAdvisor review
Couples - 10/05/2018
« Unexpected gem »

An unexpected gem of a hotel in an idyllic location (despite the roundabout location!) with a glorious outdoor lido, perfect for poolside lounging and exploring green Box Hill on a hot bank holiday weekend. Staff overstretched but friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalie730 Thank you so much for your feedback and lovely comments following your visit. Now that you've discovered us I do hope that we can welcome you back in the future. Kindest regards Nicholas Bees General Manager

AccorHotels certified review
Ashley G. Couples - 09/05/2018
« Great hotel for wedding night »

I booked a prestige room at the hotel for 2 nights so I had lots of space in the room to get ready for my wedding (e.g. space for a hairdresser, make up artists and bridesmaids). The room was large and overlooked the garden area which was lovely. The hotel was very thoughtful placing a 'Congratulations plate of truffles in our room on our wedding night. The bar was also very accommodating, staying open late so our guests could enjoy drinks after our wedding (which was held a nearby barn). Overall a great experience. The only slight criticism would be that the cooked breakfast food was only luke warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Asley & Zane Gordon / Freame, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Bees General Manager

AccorHotels certified review
Cristian P. T. Couples - 09/05/2018
« Disappointed »

Stayed last bank holiday weekend, beautiful weather. Wanted to lounge by the pool but quickly discovered it’s fully occupied by locals just coming in and out (which it’s not advertised anywhere on your website as usually hotel pools are for guests only) was not able to neither pre book lounges as a staying guest. On Monday no towels available at all. We had to use our room ones. Very disappointing. As a staying guests we had lunch and dinner at the hotel with very slow service we waited ages for waiter to come in the end had to go to the bar to place the order. Another 30min wait for the chicken and burger to arrive just to discover they forgot to do the burger. We sat outside with tables full of dinner plates and glasses no service to clear or serve. Very sad as we truly tried to have a peaceful and relaxing weekend. Last issue we had was with a check out as when we first arrived we asked about late check out at 2pm which was no a problem said the receptionist. While leaving the pool on Monday morning 1pm the pool guy rudely pointed out to us that check out was at noon. We went to the receptionist and raise this issue in which she said we can stay till 2pm it’s fine. While getting changed in the room a guy opens a door and walks in with a drink in his hand “ups I tho it’s emplty “ What a stay !!!!!! Very disappointed!

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