Mercure Box Hill Burford Bridge Hotel 4 stars

Our stay was booked in order to meet up with 21 other people - a university reunion. Room was very nice. Bathroom rather small. Room was not serviced ....housekeeping got as far as the room next door but when we returned later in the afternoon our room was as we left it. Excellent breakfast. Staff generally efficient and helpful (apart from servicing the room). A shame that your charges for a private room for 22 of us to dine in on September 24 were so high....we went to the Running Horses instead and had an excellent meal there. Perhaps this is something that you need to address to avoid missing out on future business. Or perhaps you don't need the business.

Comfortable hotel situated in lovely surroundings. Friendly efficient reception staff.

very good hotel

Easy to book by phone and a positive vibe on arrival. We were booked in to attend a wedding in the Tithe Barn. A good space to sit and chat with other members of the wedding party. Staff were helpful and friendly.

Stayed for a wedding. Had a great time. The bathroom blinds were very damaged and hard to open in our room

We stayed four nights in a superior room. The room was quiet and reasonably comfortable. However, the corridor was dingy, and on one day there was a tray of food left on the floor all day. The room was also quite dingy and tired; there was too much furniture making it quite cluttered; the toilet had no seat cover for the first three days (!); room cleaning was absent for the first two days - we had to ask for new toilet rolls! When cleaning did occur on day three, our own flannel disappeared! The bed was very comfortable. The restaurant food was excellent, but very expensive.

Brilliant

Service was excellent. Staff very helpful. Room comfortable and nicely furnished. Only problem was noise coming through from room above (I was in room 100). Floorboards squeaked badly from above and withadded banging about it sounded like there was a elephant in the room. Made worse by fact it started around 11.45 pm, just as I was trying to get off to sleep.

Its a nice place. Receptionist nice. Bar is nice, Rooms are nice.. but beware. While we were upgraded to a privilege, that came with a snag. there was a 50th wedding anniversary celebration going on. right at around 6, the nice quiet bar where we were eating went from quiet and cosy to full and noisy. it got worse from there. our room was nice. but the problem was it was also about 30 feet from the party room for the wedding anniversary. the music was loud and went till midnight. when i asked in the morning why they did not put guests of the party in that room and give us rooms further away, i was told there were not rooms further away. well. i had take a walk around and that was just wrong. our window looked directly back at the party room. i was not the only one that was unhappy by the situation as there was another man checking out, who also had the same issue. advise to hotel. be more careful to place guests at the far end of the property when they are not part of the party that is happening.

Staff were helpful and very friendly, enjoyed the pool, felt the room was rather tired and strange smell from the bathroom, other than that I enjoyed my stay

It was delightful!

The receptionist was excellent when I checked in, polite, friendly and very helpful. My room was clean and comfortable, though over-warm, and it was a struggle to open the windows. Some of the décor/furnishings were rather tired - for example the staircase carpet was badly worn on the edges of the stairs, which could become dangerous. Breakfast was a little disappointing in range.

pleasant but overpriced for what the facility is.

I’ve stayed at the Burford Bridge before so knew what to expect. A return stay says it all as I wouldn’t go back to any hotel I didn’t like. Only negative point was the piece of wood and supports holding something up just before the stairs up to the rooms. Slightly concerning that something was going to collapse!

There was in my view a mixup with the rate. I checked booking . Com then rang the hotel as we preferr to book direct once we have done our research . The lady I spoke to quoted my membership rate as over 50 pounds more than the booking rate . I mentioned this and she explained there were different rates with cancellation etc but I asked for the best rate and she told me that the rate quoted was the best and the Danes as booking. I accepted but once booked I checked the booking again and their rate was much lower. I raised this with reception when we arrived and they said they would look into it and came back saying that if I had prepaid the rate would have been lower . I explained that on the phone I wanted to book the best rate and not fussed about paying before or after . Anyway no change . We gave stayed at burford some three or four times now and specifically requested an upstairs room . We got room 101 which was ok initially spat from the very squeaky floor from above but on sat night there was a function held in the meting room not 20 metres away with loud music. We didn,t mention this on checkout but there were at least two customers present that did