Mercure Box Hill Burford Bridge Hotel 4 stars

Staff very welcoming and attentive. Bedroom small. Corridors/passageways in .need of re-furbishment. Excellent breakfast. Wedding venue and garden attractive

Helpful, friendly staff. Drinks VERY, VERY expensive. Room where the conference was held was cold with the air conditioning blowing on one!

A nice hotel we had what we needed (had to phone twice for a remote for the tv. By the time it arrived we had to leave for the wedding)

Very helpful staff especially the receptionist. Nice food and lovely rooms.

Bedroom very comfortable, although a softer pillow would have been good. We enjpyed the evening meals on Wednesday 28 August and Thursday 29. They were extremely well cooked and presented, but Friday's meal was a disaster! It was inedible, the meat being undercooked and greasy and it was all badly presented. The waiter apologised and let us choose a different meal, which was not much better but was at least edible. We are basing this view on Wednesday and Thursdays meals which were perfect, so we caanot understand why Friday's was so awful, unless it was a different untrained chef.

Nice gardens brilliant outdoor pool

Ground floor appeared ok but the Bedrooms were in need of a refurb. Chipped paintwork and furniture. Drab colours .Carpet tired and flat. Towels old ,thin and hard but clean. Plants dead in pots. Exposed rusty nails where a fence had been. We had to ask about them being removed. Unable to unlock adjoining room door. Bridal suite disappointing . Chipped furniture. Dull room. Cheap ugly pillows. No flowers or any firm of welcome or congratulations. Worst thing was what looked like blood spots on the pillow which showed through to the pillow case. Synthetic pillows. Small washed out hard towels. We had to ask fir better ones but none available. The swimming pool towels were better! The room was very drab. What a shame. The room overlooked the green which was lovely. Staff friendly and helpful

We had everything we needed.

We thought our room at the front of the hotel would have benefited from double glazing also the net curtains needed a wash, the fan in the bathroom didn't work, the blinds in the bathroom were broken .the bathroom windows were full of cobwebs and dead flies, and could not be opened.the tea making facilities were dusty The staff were excellent and the bar food was very good.

We enjoyed the swimming pool and the gardens. The rooms was comfortable but a bit tight when the sofa bed is out. The balcony could have been cleaned better as there were dead flies and ladybirds. Our main issue was with the bar. There was always a wait as there was only one member of staff. We even got told one day that we couldn’t have lunch because the chef had put a hold on food indefinitely because he was busy! Also no children’s menu.

We had a family wedding at your hotel, the setting is beautiful and the weather was amazing and reception room was perfect. Any request I made from reception (I think Leslie was receptionist) was no problem and bar staff were also very accommodating. I would definitely recommend this hotel.

We enjoyed our stay at Box Hill Burford immensely. The room was really comfortable, the staff friendly and helpful and the overall condition was very clean. It was very hot whilst we were there attending a family wedding so the sir conditioning and outdoor pool were very welcome. Would recommend and stay again.

Very good weather moved our party out doors which we all loved. The gardens and pool extensively used and wedding catered for very well indeed. Only down side was our room - toilet was difficult to flush, basin tap was on its last legs and had to be held in place when turning on/off, safe could not be used as on permanent error and there was no one to over ride the lock. Otherwise the room had a beautiful outlook and we slept soundly. A good first visit to the hotel.

From the lovely terrace and pool area to the wonderful room, I couldn’t fault.

Beautiful settings, very peaceful place....very friendly staff. Comfy beds.