Mercure Box Hill Burford Bridge Hotel 4 stars

TripAdvisor rating 4.0/5 757 reviews
Mercure Box Hill Burford Bridge Hotel
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+ 21 Services
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Hotel extras

  • Emlyn's Restaurant features hearty local dishes

  • Outdoor heated swimming pool available to guests

  • Overlooking the tranquil River Mole and National Trust walks

  • Golf lessons available to guests at nearby golf course

  • Eight dedicated meeting rooms capable of hosting 220 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Golf
  • Croquet
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX
dorking
united kingdom

Tel: +4402076600684

Fax: (+44)01306880386

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON GATWICK At 38.5km / 23.92 miles

  • By plane

    LONDON HEATHROW At 42.6km / 26.47 miles

  • By plane

    LONDON STANSTED At 123.8km / 76.93 miles

  • By train

    DORKING At 2.9km / 1.8 miles

GPS :51.254146, -0.321841

Our accommodations

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer and iron and ironing board. or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer and iron and ironing board.

Classic Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Classic Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Superior Double Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

EMLYN RESTAURANT

Type of cuisine: Regional

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BURFORD BAR & LOUNGE

Photo non contractuelle / Strictly non binding

From morning coffee to light lunches, homemade afternoon teas and evening meals, choose froma wide selection of dishes from our Burford Bar & Lounge Menu. The bar serves a wide range of drinks as well as a selection of cocktails. Open every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 284

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,339 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

757 reviews

Fun stay

Customer review rating 4.2/5

Anon Couples - 16/08/2019 AccorHotels review

Nice room, nice food. Just what we were looking for

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I thank yu for your most constructive and helpful comment about providing a bit more inforation as to where things are and we will certainly look into this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager
Customer review rating 4.2/5

Not T. B. P. A. Business - 16/08/2019 AccorHotels review

All good

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

A great stay!

Customer review rating 4.2/5

Alistair S. Business - 16/08/2019 AccorHotels review

Staff were willing and friendly and the hotel clean, tidy and smart

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager
Customer review rating 4.2/5

Anonymous Families - 15/08/2019 AccorHotels review

We came for a family wedding and had a great time. The hotel was clean, food was good, staff helpful.

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Service excellent, food mediocre, bedrooms and bathroom not guest friendly.

Customer review rating 4.2/5

W. Families - 14/08/2019 AccorHotels review

Service was excellent, but you were let down by accommodation. No toilet brush in bathroom, so cleaner could not do her job properly. Mirror lights far too intense which stopped you from seeing properly. Bath was just waiting for an accident far too deep and narrow. The wash basin far too shallow, water went everywhere. Flashing ceiling light in bathroom which should have been changed. On the positive side, I was given a heater when I said it was cold in the bedroom, that was appreciated.

Sunday night with friends

Customer review rating 4.2/5

David W. Couples - 14/08/2019 AccorHotels review

We enjoyed a fabulous lunch in the restaurant. The staff and service are first class.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you were dsturbe byu the music which is most unusual. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andew J M Oxley General Manager

Relaxing environment

Customer review rating 4.2/5

Shirley Couples - 14/08/2019 AccorHotels review

Lovely hotel with welcoming staff, food was good, room was clean and spacious and lovely surroundings. Housekeeping needs to be consistent.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I thank you fro your comment about housekeeping and if would care to elaborate further then please email me directly on h6… Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Relaxing Break

TripAdvisor rating 4.0/5

br0wnie49 Couples - 14/08/2019 TripAdvisor review

Check in is always a bit of a challenge here, which is a shame, as the staff are very pleasant, it just seems to take ages! Anyway we were allocated a lovely superior room in the grounds of hotel, which has it's own sheltered terrace. Great for sitting with a drink, in the evening. We took advantage of the offer of breakfast and evening meal. The evening meal was very good indeed, in a friendly atmosphere. The service was excellent and they could not do enough for us. As we visited Denbies Wine Estate in the afternoon, this was a perfect place to stay. Thoroughly recommend.

Dear brOwnie49, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I thank you for your comment about check-in and if you care to elaborate further then please email me on h6635@accor.com. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Welcome relaxing weekend.

Customer review rating 4.2/5

Jack M. Couples - 13/08/2019 AccorHotels review

Very good room with a useful semi open balcony. Bathroom a bit small by but ample. All staff very welcoming, friendly and helpful. Very good dinner in the restaurant on both evenings. A lovely outdoor pool and looked well equipped with sun loungers but, unfortunately did not have swimwear with us. All in all a very nice weekend - thank you.

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Very good nice

Customer review rating 4.2/5

Kevin.ks908@gmail Couples - 13/08/2019 AccorHotels review

Nice was not noisy, swimming pool good and nice staff

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am also grateful to you for your most constructive comments contained within your feedback and please rest assured that thse will be discussed and actioned at our next managemnet meeting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Lovely stay overall

Customer review rating 4.2/5

Kate Families - 13/08/2019 AccorHotels review

Loved hotel and facilities and great location. Only comment was around one staff member who did not have a very positive customer attitude. For example, not making the effort to moving a sun shade when another staff gladly did it later, reprimanding staff in front of guests, unnecessarily reprimanding children in the pool.

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am also grateful to you for your most constructive comments contained within your feedback and please rest assured that thse will be discussed and actioned at our next managemnet meeting. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Relaxing Stay

Customer review rating 4.2/5

Rowena S. Families - 12/08/2019 AccorHotels review

Dear Mr Bees, I was actually going to write to you about our stay which was most enjoyable. Several members of staff need mentioning as they helped make our stay memorable. Even the young man I spoke to the phone at central reservations was very polite and helpful and not at all pushy as is usually the case with larger hotels. But Karima is the real star. It was one of the best, if not the best, greetings we'd experienced in the UK and we stay away a lot. She was unbelievably helpful with getting me a bath robe so that I could go for a swim in the morning, taking our newspaper request(and getting it spot on) and even taking us to show us the way to our room (322) without getting wet! I had a long chat with her as I wanted to know where she was from and how long she'd been in England and she was just delightful to talk to. Jack was excellent in the restaurant that evening, even going to the trouble of personally making another Irish coffee for Mike as the first one just didn't taste quite right. He was very sweet and so good to know that he's been with you over four years. At breakfast the next day Abbey was brilliant, rushing around and always smiling. and very helpful. Our room was nice enough and good value we felt. Being claustrophobic I am very fussy about rooms in hotels and I have checked in and out immediately of a few! Having that lovely outdoor pool was the reason we chose to stay, apart from coming to see my family, and I managed to have a lovely swim at 7.30 the next morning. The only down side of our whole experience was breakfast. It wasn't worth paying for as the buffet selection was very poor. Mike only ever has a bacon sandwich but the bacon had seen better days and the bread was stale, and I was very disappointed about the condiments being in big pots instead of the more hygienic portion pots or portions. I only have something sweet in the morning but there were no pancakes, or cup cakes or anything sweet, apart from pastry which I'm not keen on, and because I wouldn't touch the jam I ended up just with a small okay but very expensive croissant. The worst thing though was the coffee. Both of us are real coffee drinkers, no milk, no sugar, just pure coffee. That coffee from the urn was pretty awful so we had to pay for two cups on top of our breakfast cost which was annoying. But I did like the shortbread that came with the coffees and had we known we would have just come down for coffee and the shortbread and not paid for the breakfast. Alternatively why don't you put coffee machines in the superior rooms as you do have them in the Privilege rooms and we would have taken one of those but there was no balcony which was the other attraction for us. It won't stop us coming back though as we really did have a lovely stay and the grounds reminded me of the Caribbean for some reason which was no doubt why I felt so relaxed. I am only giving you feedback and this is not in any way a complaint and I hope the weather stays warm enough for us to stay again before you close the pool for the winter. Rowena S.

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Another Good Stay at Box Hill

Customer review rating 4.2/5

Anonymous Business - 12/08/2019 AccorHotels review

Nice hotel, very helpful staff

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Very happy with our stay.

Customer review rating 4.2/5

K P. Families - 12/08/2019 AccorHotels review

Pleased with the staff, food and accommodation.

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Relaxing break

Customer review rating 4.2/5

Kim Couples - 09/08/2019 AccorHotels review

Chilled, staff helpful, relaxed atmosphere.

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for your constructive comments about a few aspects of the hotel. Please rest assured that these will be dealt wth promptly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Lovely hotel in a lovely area

Customer review rating 4.2/5

Tracy L. Business - 09/08/2019 AccorHotels review

Very good. Helpful staff. Good food.

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Great event

Customer review rating 4.2/5

Jane H. Friends - 08/08/2019 AccorHotels review

We joined friends for their golden wedding celebration. The food was excellent, the staff responsive to the way the celebration was run. The room was comfortable and clean. No complaints at all. It was a great stay. I left my iphone charger and plug in room 323 in the plug behind the table, and it has not been found. My hostess contacted you at the time. That's sad.

Dear Mrs H., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will now persoanlly go and have a look for your iphone charger and plug and coem back to you before the end of today with an update to your personal email address. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Enjoyable stay in lovely room, great service and friendly helpful staff

Customer review rating 4.2/5

Nigel C. Families - 08/08/2019 AccorHotels review

I treated my son and family including dog to a night at the hotel they had a room overlooking the lovely grounds and enjoyed an excellent breakfast before hiking up Box Hill ! They thoroughly enjoyed their stay

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Very nice place to stay with very nice service

Customer review rating 4.2/5

Jim M. Business - 08/08/2019 AccorHotels review

Great service. Hotel has many accommodations including restaurant with great food, bar, meeting rooms, and internet access.

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Wedding guests

Customer review rating 4.2/5

J F. Families - 07/08/2019 AccorHotels review

Room appeared to be well presented, and bed was comfortable. Liked outdoor space, but the decor was dated and there appeared to be a chip out of the bottom of the bathroom door. Breakfast service lacked direction and our daughter was disappointed that there were no hash browns on Sunday morning

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