Hotel - Mercure Box Hill Burford Bridge Hotel
Mercure Hotel Mercure Hotel

Mercure Box Hill Burford Bridge Hotel

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4.0/5 622 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor heated pool
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf lessons (Nearby)
  • Croquet


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer, iron and ironing board and a trouser press.or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer, iron and ironing board and a trouser press.

  • 57 rooms
  • 57 non-smoking rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Crib on request
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Printer
    • High speed transmission line
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,008 reviews

Our guest reviews for Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 622 reviews
TripAdvisor review
Business - 15/03/2018
« Perfect for my (business) trip »

Stayed here a number of times now and will continue to do so, this hotel really works well for an overnight stay. Good size and comfortable rooms with a good bed, decent (and very clean) bathrooms, pleasant bar, really good food (breakfast is excellent and perfect for setting you up for a day of meetings). Some of the communal décor (eg corridors) starting to look a bit tired but guess that's a consequence of a busy hotel and it's only a first impression thing, you don't spend any time in the corridors! All in all, recommend this highly as a place to stay. Would like to visit on a hot day in summer and use the pool!

AccorHotels certified review
A D. Business - 14/03/2018
« business overnight »

business overnight stay

AccorHotels certified review
A. D. Solo - 13/03/2018
« I was not made to feel welcome »

The staff at this hotel need intensive training. I asked where the garden rooms were located (yes of course in the garden but it was snowing and I could see several buildings) and I was made to feel stupid and an irritant. The woman who reluctantly directed me had all the warmth of a prison warden. Dinner in the restaurant was not a happy experience: food only just adequate and service poor. One very young girl did her best but she was clueless about how to greet/serve/talk to guests. Very disappointing all around.

AccorHotels certified review
Katie H. D. Couples - 13/03/2018
« Amazing food okay sleep »

The Resturant was lovely and so was the room, a little noisy because of the party so we had to sleep with the windows closed. Also it would have been nice to order from the menus at breakfast but no one asked us.

AccorHotels certified review
Vicki F. Couples - 13/03/2018
« Ms »

A very comfortable and friendly environment

AccorHotels certified review
Andy Couples - 11/03/2018
« Andy »

Stayed here as very convenient for attending a nearby wedding at Denbies. Easy to find & ample free parking. Rooms & bathroom size similar to Travel Inn/Lodge but had everything there to meet our needs. Probabably average value for money as £100 didn’t include breakfast. (Did have a cappuccino downstairs though £3.50 !?!). All staff helpful & pleasant.

AccorHotels certified review
Anonymous Business - 09/03/2018

Great customer service. Very well laid out well maintained hotel Very good food

AccorHotels certified review
Sarah Business - 08/03/2018
« Usual great stay »

welcomed as a regular guest at this hotel, friendly staff, great room in the garden block.

AccorHotels certified review
Stewart W. Business - 08/03/2018
« On site team offer an excellent service and they are very helpful »

Whilst the team are exceptional and the room was clean and well presented it was a little on small side.

AccorHotels certified review
Anonymous Business - 07/03/2018
« Below expectations. »

I had a superior room in the annexed section of the hotel. First impressions upon entry were well worn and a bit dirty. The room had a dampish smell to it, the TV only had two channels working and I was kept awake for most of the night by the noise of someone snoring in the room next to mine. This was from the non adjoining room! The shower was good and the breakfast staff friendly.

AccorHotels certified review
Stop S. M. S. Business - 06/03/2018
« I hate post stay s. »

I have communicated with accord hotels several times that I should not be sent a post stay survey. And sending a reminder is even more insult to injury.

AccorHotels certified review
Mr L. Business - 05/03/2018
« Mr »

I have stayed here a few times and had a fairly positive experience, however, this last experience during my stay was disappointing mainly because the heating system in the room was extremely poor when the weather was severly cold outside. My room was extremly cold like a ice box for the first night as the central heating radiator was totally covered by the long length curtains and I wasn't gping to leave the curtains open! I was provided with a portable electric heater after i explained how cold it was, but that too wasn't effective enough for the room I had, which as an large room from the upgrade I got due to my platinum membership. Great to have the upgrade though not a great experience being so cold. I was provided with a second heater which made some difference however, not ideal. Hope this is sorted for futre customers including myself please.

AccorHotels certified review
Y W. Couples - 04/03/2018
« It was only OK »

Nothing to write home about it was OK. In truth I thought it was expensive. The TV reception was appalling in the room and I had to watch the Rugby on the computer.

AccorHotels certified review
Shellie Couples - 04/03/2018
« Nice settings and decor »

Day use after long flight - wecolming, beautiful grounds, nice decor

AccorHotels certified review
Anonymous Business - 03/03/2018

Overall unsatisfactory. Tv in room did not work properly which was blamed on the bad weather. In he bar I was charged £26 for two glasses of rioja. When i queried this I was told that the price was stated in the drinks menu. The menu was not pointed out to me when I ordered.

AccorHotels certified review
Mrs E. B. Friends - 03/03/2018
« Good »

Room was clean, breakfast good

AccorHotels certified review
Gemma Families - 01/03/2018
« Extremely friendly, passionate and helpful reception staff - beautiful grounds and venue, excellent food! »

I stayed at the hotel for my little sisters wedding, the grounds and venue are stunning! The staff were extremely helpful and attentive, the reception staff ensured all our needs were met and helped when we could not work the room safe The food at the wedding was excellent!! The breakfast buffet had a very large variety for everyone, my only recommendation would be to refill the water and juices more often as after a heavy night of celebrating this was depleted quickly by the large number of breakfast goers I stayed in a twin room which was very spacious, the bathroom was a good size and very clean as was the bedding and overall cleanliness of the room. It would have been nice to have a window which opened however I can see for safety reasons why this may have been a problem I would certainly stay in the hotel again and recommend a stay to family and friends!

AccorHotels certified review
K. Business - 01/03/2018
« dissappointed »

Bad reception on TV in room 306 Could only find 1 feather pillow for me Bed uncomfortable

AccorHotels certified review
Anonymous Business - 28/02/2018
« Hotel is ok for the money but its the smallest of things that make the difference that the hotel could improve »

Staff generally friendly and helpful. Rooms always feel like they could do with a better clean, for example: Chairs under desk were so dusty i got dust all over my trousers when i sat down on the chair pillow case had blood on it Other small issues were: ordered lunch in room (burger and chips) I had to ask the waiter to specifically bring tomatoe sauce. Bring tomato sauce as standard with the meal Sometimes the priviledge room would not have two bath robes and i had to call reception each time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our aim this year is to improve our guest satisfaction scores and guest feedback is the only way that we can achieve this, so thank you once again for providing your feedback. These issues will be improved for future guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicholas Bees General Manager

AccorHotels certified review
Fred Business - 28/02/2018
« Great location (convenient for Dorking) and a good welcome from staff but outdated rooms. »

Mainly a good experience although I felt the hotel was somewhat dishevelled in appearance, particularly corridors and bedrooms. Friendly reception staff (except when asked to print documents) and good bar and restaurant. However, I would have expected that the dinner menu would change for the second week of my stay. I checked out early but the room I was allocated for two nights (Room 212) was cold (only an electric oil-filled radiator), smelly (had to keep the window open as I detected bathroom dampness issues?) and felt pretty miserable. I was disturbed by activities outside - I suspect staff were accessing equipment (beer barrels?) outside. Had I needed to stay a second night in this room I would have requested an alternative . However, comfortable bed and good provision of sockets close to bed - something that isn't always provided at similar hotels. Great breakfast!

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