Mercure Box Hill Burford Bridge Hotel

Husband and I thought we’d treat ourselves night away with out the kiddies as we was attending a friends wedding at the hotel. (We only actually live 15min drive away ) but I wish we stayed at home and used the money to stay in a better quality hotel. Wasn’t overly impressed by the room , the table lamp was broken T.V didn’t work properly and only having Towls out for person knowing that 2 people will be staying in the room. We have stayed in budget hotels and had better room standards, we had quite a broken nights sleep with lots of banging about outside the room to the early hours and then to finally getting back to sleep we didn’t appreciate Being woken up at 6 in the morning by staff putting bottles in the bin outside our bedroom window. If we knew that was going to happen We would of asked to change our room . Breakfast was well prepared and plentiful. A wide range to choose from but disappointed not to have tea/coffee served to the table. Upon checking out we had to be mindful of giving our feedback due to the wedding party be on close proximity and not wanting them to over hear any comments. I’m fairness the feedback we could give to the reception staff was ill received and pointless and it seemed to full on deaf ears and long faces. It leads me to think have they heard this before? Over all this being our first experience staying at this hotel we were very disappointed with our stay.

Check in was efficient and we requested a room we had stayed in before and this was granted, room really comfortable overlooking gardens at rear- best beds and linen ever Breakfast was delicious and buffet style so we could choose what and how much we wanted. Location is great at the bottom of Box H. with lots of other scenic walking and pretty villages within easy driving distance. The public lounge was a nice place to chill out in with a local pub The Stepping a Stones an easy couple of minutes walk if we fancied a change. Our second visit to Burford Bridge and one we would re- visit.

Having called the night before to confirm we had a cot in our room as requested when booking I was assured the was one. We double checked on arrival at reception. Needless to say it was annoying to find there wasn’t a cot when we entered the room. One was quickly brought up to us but it was broken and we had to wait for another one to be found, it was well past our daughters bed time. The hotel could not supply suitable cot sheets/blankets either resulting in my husband driving home to bring our own. We were offered a king size bed sheet to use. Staff at breakfast were slow, seemed unaware of customer service and were inattentive in clearing tables and replenishing food.

We arrived late and were exhausted. I had completed the pre-checkin and had anticipated an easy arrival checkin; however, it was apparent that they still wanted to have all the details again. This was really frustrating, why did I spend the time to pre-checkin, what was the point? Kind of set the tone for our stay.

We had a very nice stay at the hotel for a family wedding over the Bank Holiday weekend. The room was very comfortable and clean. Breakfast was excellent with everything that we could have asked for.

There for a wedding very nice area where the wedding took place and nice comfortable double room to relax afterwards

TV in the room was not functioning properly, bath room was extremely small and the dinner menu was not good. Breakfast service very slow

Efficient and friendly reception.Clean and comfortable room.Excellent service at the restaurant especially from the manager, accompanied with good food.Thank you.

We arrived to find that the TV was not working when phoning reception we were told that there would be no TV for 2 weeks due to update of TV services. If we had known this at the time of booking we would never have booked the hotel

Nice hotel, lovely staff, uncomfortable rooms

Rooms are comfortable and clean. Breakfast is over priced for what's available.

Helpful staff but TV signal was broken from the day I got there to the day I left. This is not the first time it’s happened to me. Why can’t you just get it sorted it is very poor as you must know it’s an ongoing issue.

My niece and I was part of a wedding group staying for two nights in a twin room. On arrival we checked in at reception. We found language barrier a problem, finding it very difficult to understand the receptionist. We found out during our stay we were not the only ones who experienced this problem. Not nice when you have to keep asking them to repeat themselves. I would urge this needs looking into immediately. Very disappointed none of the TV's were working in any of the rooms!!

The check and check out experience was extremely poor. At check in there was no welcome and the receptionist watch me struggle wth bags and finally asked if I wanted help. There was no one else checking in she could have easily helped me to at least pick up my bags. She handed me the key and turned away. I had to ask which way to the rooms. When I left I wasn’t asked how my stay was and she didn’t even say goodbye, just turned back to screen I felt dismissed. Tv not working and clearly this was an ongoing problem as there was a sign in the screen.. Breakfast staff were excellent, warm welcoming and took care, actually made you feel like you were a valued guest.

this was my first time staying at this hotel. the staff was friendly. the restaurant and bar had great food and great service. I really enjoyed the arrangement where I could use the local fitness club.