Mercure Box Hill Burford Bridge Hotel 4 stars

We enjoyed a fabulous lunch in the restaurant. The staff and service are first class.

Lovely hotel with welcoming staff, food was good, room was clean and spacious and lovely surroundings. Housekeeping needs to be consistent.

Check in is always a bit of a challenge here, which is a shame, as the staff are very pleasant, it just seems to take ages! Anyway we were allocated a lovely superior room in the grounds of hotel, which has it's own sheltered terrace. Great for sitting with a drink, in the evening. We took advantage of the offer of breakfast and evening meal. The evening meal was very good indeed, in a friendly atmosphere. The service was excellent and they could not do enough for us. As we visited Denbies Wine Estate in the afternoon, this was a perfect place to stay. Thoroughly recommend.

Very good room with a useful semi open balcony. Bathroom a bit small by but ample. All staff very welcoming, friendly and helpful. Very good dinner in the restaurant on both evenings. A lovely outdoor pool and looked well equipped with sun loungers but, unfortunately did not have swimwear with us. All in all a very nice weekend - thank you.

Nice was not noisy, swimming pool good and nice staff

Loved hotel and facilities and great location. Only comment was around one staff member who did not have a very positive customer attitude. For example, not making the effort to moving a sun shade when another staff gladly did it later, reprimanding staff in front of guests, unnecessarily reprimanding children in the pool.

Dear Mr Bees, I was actually going to write to you about our stay which was most enjoyable. Several members of staff need mentioning as they helped make our stay memorable. Even the young man I spoke to the phone at central reservations was very polite and helpful and not at all pushy as is usually the case with larger hotels. But Karima is the real star. It was one of the best, if not the best, greetings we'd experienced in the UK and we stay away a lot. She was unbelievably helpful with getting me a bath robe so that I could go for a swim in the morning, taking our newspaper request(and getting it spot on) and even taking us to show us the way to our room (322) without getting wet! I had a long chat with her as I wanted to know where she was from and how long she'd been in England and she was just delightful to talk to. Jack was excellent in the restaurant that evening, even going to the trouble of personally making another Irish coffee for Mike as the first one just didn't taste quite right. He was very sweet and so good to know that he's been with you over four years. At breakfast the next day Abbey was brilliant, rushing around and always smiling. and very helpful. Our room was nice enough and good value we felt. Being claustrophobic I am very fussy about rooms in hotels and I have checked in and out immediately of a few! Having that lovely outdoor pool was the reason we chose to stay, apart from coming to see my family, and I managed to have a lovely swim at 7.30 the next morning. The only down side of our whole experience was breakfast. It wasn't worth paying for as the buffet selection was very poor. Mike only ever has a bacon sandwich but the bacon had seen better days and the bread was stale, and I was very disappointed about the condiments being in big pots instead of the more hygienic portion pots or portions. I only have something sweet in the morning but there were no pancakes, or cup cakes or anything sweet, apart from pastry which I'm not keen on, and because I wouldn't touch the jam I ended up just with a small okay but very expensive croissant. The worst thing though was the coffee. Both of us are real coffee drinkers, no milk, no sugar, just pure coffee. That coffee from the urn was pretty awful so we had to pay for two cups on top of our breakfast cost which was annoying. But I did like the shortbread that came with the coffees and had we known we would have just come down for coffee and the shortbread and not paid for the breakfast. Alternatively why don't you put coffee machines in the superior rooms as you do have them in the Privilege rooms and we would have taken one of those but there was no balcony which was the other attraction for us. It won't stop us coming back though as we really did have a lovely stay and the grounds reminded me of the Caribbean for some reason which was no doubt why I felt so relaxed. I am only giving you feedback and this is not in any way a complaint and I hope the weather stays warm enough for us to stay again before you close the pool for the winter. Rowena S.

Nice hotel, very helpful staff

Pleased with the staff, food and accommodation.

Chilled, staff helpful, relaxed atmosphere.

Very good. Helpful staff. Good food.

We joined friends for their golden wedding celebration. The food was excellent, the staff responsive to the way the celebration was run. The room was comfortable and clean. No complaints at all. It was a great stay. I left my iphone charger and plug in room 323 in the plug behind the table, and it has not been found. My hostess contacted you at the time. That's sad.

I treated my son and family including dog to a night at the hotel they had a room overlooking the lovely grounds and enjoyed an excellent breakfast before hiking up Box Hill ! They thoroughly enjoyed their stay

Great service. Hotel has many accommodations including restaurant with great food, bar, meeting rooms, and internet access.

Room appeared to be well presented, and bed was comfortable. Liked outdoor space, but the decor was dated and there appeared to be a chip out of the bottom of the bathroom door. Breakfast service lacked direction and our daughter was disappointed that there were no hash browns on Sunday morning