Hotel - Mercure Banbury Whately Hall Hotel
Mercure Hotel Mercure Hotel

Mercure Banbury Whately Hall Hotel

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3.5/5 958 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The hotel's 69 bedrooms offer guests a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as hair dryer and WiFi (charged).All bedrooms are in line with 3-star standards but some come with some of the original features of this 17th century building and breathtaking garden views.

  • 69 rooms
  • 69 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 5 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,820 reviews

Our guest reviews for Mercure Banbury Whately Hall Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 958 reviews
AccorHotels certified review
Andrew (. Couples - 10/04/2018
« Easter stay »

This is the second time at Whately Hall and we again enjoyed our stay. I would say the only downside was us vacating our room due to the Fire Alarm developing a fault at 6.45 on Easter Sunday morning. Other than that, we would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew , We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. It is always a pleasure to receive overall positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about he disturbance from the fire alarm when a guest activated the call point when leaving the building. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
John H. Couples - 10/04/2018
« Dinner was a bit of a farce, because the food and wine we chose were not available »

Hotel looking very tired. Dinner was adequate, breakfast was good. Room was adequate, but not many toiletries. Bath was very difficult to get out of for older people. Bed was very comfortable. No newspapers available to buy. Had to cross two roads to get to small supermarket.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. I am so sorry about the lack of items being available this is something I have most defiantly addressed with our Food and Beverage Manager and Head Chef, I am sorry that you dd not feel there was sufficient toiletries we do have other items available at Reception and a wider selection are available in our executive rooms, should you choose to stay with us again please do ask Reception to get your newspaper when you check in and it will be available for you in the morning. Once again many thanks for your comments. Michael Williams General Manager

AccorHotels certified review
Mrs S. M. Couples - 08/04/2018
« Enjoyable »

Room was an executive suite. Living room was comfortable. Bedroom - couldn't work out how I could watch the tv in bed as the door was in the way. There was a fire alarm in the Sunday morning and although the receptionist apologised when we checked out there was no apology. There wasn't many people who came out of their rooms either. It soured our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha m., We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. I am sorry you could not see the TV in bed, I believe in that room there is a pull out tray for the TV, I am sorry if it was not clear. I am sorry for the disturbance of the fire alarm when a guest activated the call point in error. Thank you again for sharing your experience, and we hope to be able to welcome you back in the future Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
Toby Couples - 08/04/2018
« Excellent stay in a beautiful setting »

Wonderful staff, amazing rooms and pleasant area to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
Garry F. Couples - 08/04/2018
« Pleasant Break »

Lovely couple of days away. Nice food, helpful staff, good location, comfortable rooms and a hotel with character.....everything you need!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
Pb Couples - 06/04/2018
« Dated, noisy. »

Accommodation was very dated and noisy. Bed cover still had old hairs on them. Fire alarm went off randomly in the middle of the night. No offer to help with evidently very heavy bags, despite saying our room was in the old part of the hotel with no lift, another customer very kindly did after seeing me struggle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pat B., Thank you for taking the time to tell us about your experience at the Mercure Banbury Whately Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I fully understated you comments about updating being needed and I am pleased to say that we are planning a full refurbishment to start this year. I am aware of the Fire Alarm when a guest pressed the call point button in error. However there is no excuse for hairs on the bed and I shall address this with our Head Houskeeper and our new Front Office Manager regarding lack of assistance and not following up on email invoice, have you received this yet or do you still require a copy? Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
Anonymous Business - 06/04/2018
« Nice experience is a hotel with some character »

One suggestion is that I arrived about midnight. I found the parking in the rear, but it was not obvious on how to find the front door to enter the Registration. You could place a sign on the side door by the parking when the side door is locked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. Ii will take on board your comments about signage as we are in the process of getting this replaced and will increase visibility. Thank you again for sharing your experience, and I do hope to be able to welcome you back. Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
Anonymous Business - 05/04/2018
« Clean and tidy rooms and helpful and friendly staff . »

It was good .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
Mike F. Couples - 04/04/2018
« Quiet and Comfortable »

Room clean, breakfast welcome, service and food very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Michael Williams

AccorHotels certified review
Peter S. Couples - 04/04/2018
« Seen better days »

Not very impressed for 3 main reasons: 1. Were led to believe we would be upgraded at zero cost - we weren't. 2. Instructions at reception for getting to Room 141 were 'go down the corridor and turn right. In the event it was either climb the stairs up to the 4th floor, with luggage(not a pleasant thing for an 83 year or go outside in the rain to an adjoining building and get the lift. No mention was made of the lift option at reception. 3. Woken up very early on Sunday morning by the fire alarm. Found out from other guests that it was a false alarm. An apology for this at reception when checking out would have been nice, Not all bad news, however, compliments to all of the staff in the dining room. Breakfast was excellent.

AccorHotels certified review
Michael L. Couples - 03/04/2018
« Lovely place, hard for the disabled »

Suite- great Pillows- too hard Resturant- excellent fayre Distance to above- dreadful (I'm disabled) Staff- excellent Parking- adequate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Leneghan, We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. It is always a pleasure to receive positive feedback regarding our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry for the distance between the rooms and the restaurant, we do have 2 room son the ground floor and these would need to be requested at the time of booking as they are very popular as you say due to the amount of stairs in the hotel Thank you again for sharing your experience, and we hope to be able to welcome you back Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
Anonymous Couples - 02/04/2018
« Very pleasant stay »

Very pleasant. Room very nice and comfortable bed. Reception very welcoming, very pleasant and helful young man. Hornton bar very nice and we thoroughly enjoyed playing pool in the separate annexe to the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue Taylor, We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
Mickey M. Friends - 26/03/2018

Had no heating in our bedroom all night. Rang reception and they sent a man up with a plug in heater. No one was interested in getting to the bottom of the problem. Just told the radiators must be on timers. This was room 87.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie O., Thank you for taking the time to tell us about your experience at the Mercure Banbury Whately Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our heating system is on a timer and if it stays on throughout the day/night, then our guest room becomes to hot which other guests have told us. I am glad to hear that a heater was provided for you. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with the heating timers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Furthermore, thank you for the kind words about Jakub and will pass on this information to him. Yours Sincerely, Lawrence von Rumohr Front Office Manager

AccorHotels certified review
Iulian O. Business - 26/03/2018
« Historical location in the center of Banbury »

I was impressed by the 17 century feeling you have, while staying in this hotel. Despite of it's vintage looks, it is very comfortable and "warm". Very nice and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iulian O., We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. It is always a pleasure to receive positive feedback, especially regarding our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
Mj Business - 23/03/2018
« Hotel generally felt grotty. Bar area for eating evening meal was uncomfortable and dated. Bathroom felt dirty. »

My first thoughts on arriving outside were that the hotel was rather grand, and would I be ok in my jeans and Converse! Reception was ok although due to an admin error with the guest in front of me, it was 45 minutes after arriving that I got into my room. The lady on Reception was lovely and very apologetic, and I wasn't in a rush, but the hotel seemed under-staffed and there was no one to help her deal with the queue that was forming. My room was grotty. The bathroom tiles had black and pink mould on them and on the floor, giving an overall appearance of uncleanliness. I also had a room which could adjoin next door and this felt quite unnerving and strange for a lady staying alone. Staff in the bar were very friendly and couldn't do enough for me. The food and wine were good. However, the bar area is drab and dated which again gave the overall appearance of needing a good clean. It would be nice to see this area decorated in a style more in-keeping with the age of the building. Can't fault any of the staff who were brilliant. It would be nice to see the hotel renovated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mel Blackburn, Thank you for taking the time to tell us about your experience at the Mercure Banbury Whately Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you note a lot of the areas are dated and well overdue a refurbishment which I am pleased to say our new owners have planned to start later this year, however there is no excuse for the cleanliness issues you mention and I have addressed these with our Head Housekeeper. I am sorry for the delay at check in and lack of staff, we were going through a period of being short staffed due to illness but we are now back on track and I can only apologize for the error on reservation and delay caused. I am however pleased to read your kind words about some of the team and will be certain to pass these comments on At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
Jane S. Business - 23/03/2018
« Great as usual »

Lovely stay , but no chocs on arrival . Still on order . Very friendly staff especially Octavian and Ravvy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane Stacey, We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. It is always a pleasure to receive positive feedback froma loyal guest. I will share your comments with our team, especially the ones you mention. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the cholcates, I will chase this up. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
Jo R. Couples - 23/03/2018
« With the advanced super saver rate I had really good value for money. »

Room-comfortable and pleasant. Bathroom-needed updating-rather dated, bits missing from tap, washer needed replacing, however still quite functional. I was surprised not to have been offered the chance to purchase an upgraded room, bearing in mind the price I'd paid-I would likely have taken it. I wasn't offered to purchase breakfast either, although was asked if I'd like to book for dinner. The hotel was generally uncomfortably hot (which I mentioned at check out) but was told as it had been cold last week, the heating had been turned up. (It wasn't cold THIS week!) Overall, I would look to stay again and I would recommend, however, paying more for a room I would expect a higher standard of bathroom and general service but there is no doubt I had a fantastic deal on this occasion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jo Ryder, We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. I am pleased to say that we are planning a full refurbishment of the hotel starting later this year, I am not sure of tha availability of upgraded rooms at the time of you srtay as this something we normally do. I am sorry you found it too hot, we do listen to our guests regarding the temperature and with the weather being so changeable it can be difficult to get it just right sometimes especially in the older part of the hotel. I am glad to read you would come back and stay with us and hope you have a better experience. Yours Sincerely, Michael Williams General Manager

AccorHotels certified review
Stefan Business - 22/03/2018
« nice "old" hotel »

It is a nice hotel with a friendly lady at the desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanus Jochems, We very much appreciate your comments regarding your stay at the Mercure Banbury Whately Hall Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Michael Williams General Manager

TripAdvisor review
Couples - 20/03/2018
« Good Location »

Third time staying at this hotel As always the staff were friendly and welcoming. We were given an upgrade which was very nice. The hotel is walking distance from all shops, pubs and restaurants in the town centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 188mrg, Thank you for your continuing to stay with us here at the Mercure Whately Hall. We appreciate your comments and enjoy hearing positive feedback about our staff. We will pass this on to our team and look forward to seeing you in the near future. Best Regards, Lawrence von Rumohr Front Office Manager

AccorHotels certified review
Robert Business - 19/03/2018
« Great Location, Average Hotel »

Great Location. Hotel looks nice from outside, but inside is very old and tired. Furnishings in the room, like the sofa, looked like it was from 1960's - very old and warn out. Sound proofing is poor. There are many very low ceilings on the walk to the room that are potential safety risks. Restaurant food was good for evening dinner. Breakfast was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mercure Banbury Whately Hall Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems but most specifically the staff - we should always be making all our guests feel welcome and being friendly - with further training we hope to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Williams

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