Queens Hotel Cheltenham - MGallery 4 stars

TripAdvisor rating 4.0/5 1,701 reviews
Queens Hotel Cheltenham - MGallery
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Room 1

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Hotel extras

  • Meeting and events space accommodating up to 120 guests

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AMPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodations

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar

RENASCENCE DELUXE SUITE, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Photo non contractuelle / Strictly non binding

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,848 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,701 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect hotel and staff in the ideal location

Customer review rating 4.4/5

Sam L. Couples - 07/11/2019 Confirmed reviews AccorHotels

Was excellent Reception staff were brilliant .

Customer review rating 4.4/5

Anonymous Families - 06/11/2019 Confirmed reviews AccorHotels

Enjoyable stay

Two guest queens at the Queens

Customer review rating 4.4/5

Electra A. G. Families - 06/11/2019 Confirmed reviews AccorHotels

It’s not the average hotel you will find around . This is a reason to visit Cheltenham . We felt so lucky that we stayed to this hotel . Building, reception host , restaurant , bar , location , garden , the town, come on !

65th Birthday Celebration

Customer review rating 4.4/5

Mrs L. B. Couples - 06/11/2019 Confirmed reviews AccorHotels

It was my husbands 65th birthday and we chose to spend it at The queens Hotel it was our first visit but it certainly won't be our last we had the most memorable weekend we could have wished for my husband was totally spoilt the staff were all so welcoming and pleasant thoroughly enjoyed every minute can't wait to go back I would like to thank everyone for making my husbands birthday so very special

Mrs

Customer review rating 4.4/5

Mrs S. G. Friends - 04/11/2019 Confirmed reviews AccorHotels

Luxurious

Very Pleasant Stay

Customer review rating 4.4/5

Lyndsay Couples - 04/11/2019 Confirmed reviews AccorHotels

Overall very satisfied with everything about the hotel , staff, location, room size, cleanliness and quality all excellent

A very pleasent stay

Customer review rating 4.4/5

Anonymous Business - 04/11/2019 Confirmed reviews AccorHotels

Staff are all very friendly and helpful but i have the feeling that there are not enough of them to achieve a higher score. Room was large clean and lovely comfortable bed. Breakfast could have been better. The scrambled egg was full of lumps like an omlette and the smoked salmon came without a piece of lemon. Breakfast was served to me but the waitress failed to give me a knife and fork to eat it with. I had to ask for one after i waited a while expecting them to appear.

Good quality hotel and levels of service to match

Customer review rating 4.4/5

Eliza Couples - 04/11/2019 Confirmed reviews AccorHotels

We asked for a quiet room and got it. a couple of minor housekeeping issues [soap and light bulb replacement] were effected quickly and efficiently. Breakfast freshly cooked and tasty, although very busy and therefore took a while. Will definitely stay again - of the three Cheltenham hotels we have tried so far this is the only one we would go back to and would look forward to it.

A SECOND VISIT

Customer review rating 4.4/5

James L. Couples - 04/11/2019 Confirmed reviews AccorHotels

I regularly have stayed with Accor Hotels particularly in France. Queens Hotel Cheltenham is a lovely place to stay in a very lovely town. I was surprised not to recognise a single member of staff from our previous visit earlier this year but those who took care of us on this occasion were very welcoming and professional. We were lucky to be able to stay in the same room 213 and so it really did feel like coming home. Breakfast especially the full English is superb with very good ingredients used and the kitchen did respond to my request to have my bacon, black pudding and hash brown crispy. Tomatoes were a problem - it seems that lousy tomatoes are destined to end up in hotels and restaurants and yet really good tomatoes are now available all year round for price. Thank you to the staff who cared for us during our stay. I look forward to anther visit soon.

Lovely relaxing stay in charming hotel

Customer review rating 4.4/5

Ann Couples - 04/11/2019 Confirmed reviews AccorHotels

Lovely quiet hotel with top notch service and old world charm. The service we revived from Elise on check/In was exceptional and all the otter staff were great too.

Lovely Hotel

Customer review rating 4.4/5

Bethany Couples - 02/11/2019 Confirmed reviews AccorHotels

Lovely hotel, breakfast was fab however our room was so noisy on the main road above Brasserie Blanc. Also had to keep the curtains shut to get dressed/undressed as anyone including the shops opposite can see right in.

Dear Ms f., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Very pleasant stay in a nice room in a perfect location.

Customer review rating 4.4/5

Motbuck B. Couples - 31/10/2019 Confirmed reviews AccorHotels

Very good apart from the rain :)

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Very good.

Customer review rating 4.4/5

Anon Solo - 30/10/2019 Confirmed reviews AccorHotels

Very good

Dear Mr P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Brilliant

Customer review rating 4.4/5

Anonymous Couples - 29/10/2019 Confirmed reviews AccorHotels

Fantastic

Dear Mr O., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager
Customer review rating 4.4/5

Val G. Couples - 29/10/2019 Confirmed reviews AccorHotels

Hotel in great location and of a good standard. Staff professional and welcoming.

Dear Ms G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for missing your bottle opener and is there anything else we could have done to make your stay perfect? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Generally the staff in this hotel are friendly however the booking experience is a farce and points don't get added.

Customer review rating 4.4/5

Alistair Business - 29/10/2019 Confirmed reviews AccorHotels

Over four recent stays only one had points added. Room 314 appears to have A/Con on the roof with a strong humm banging on an off all night My booking on Sunday night took ages to get organised with the agent and I had to explain myself multiple times. A previous booking performed by email resulting in arriving at the property to find no booking had been made leading me to stay at the nearby HdV which i have used repeatedly since then. Any attempt to use the Wayra code via the app or web booking site fails to align to the agreed price. Despite the promise of an upgrade on one visit this has never happened. I am now missing three stays on my account points in total. One was added after request by email with the other being sent back.

A nice break away.

Customer review rating 4.4/5

Denis O. Friends - 28/10/2019 Confirmed reviews AccorHotels

Very pleasant.

Dear Mr O., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate your comments about the staffing and i can assure you that we have the sufficient number of staff available, but it seems we have not shownnoticable at the right moment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Disappointed at extra charge on credit card with no explanation.

Customer review rating 4.4/5

I S. Couples - 28/10/2019 Confirmed reviews AccorHotels

Though our stay there was satisfactory. We were extremely disappointed to find that after checking out an extra £21.75 has been deducted from my credit card. My wife rang the hotel to find out why and to date has had no reply

Mr f.

Customer review rating 4.4/5

Peter F. Couples - 28/10/2019 Confirmed reviews AccorHotels

always get a warm welcome every time we stay at the hotel

Dear Mr f., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Comfortable quiet accommodation near the centre of town.

Customer review rating 4.4/5

George Couples - 27/10/2019 Confirmed reviews AccorHotels

Well appointed room on accessible floor. Quality food and helpful service provided at all times, with good check in and out procedures. Excellent location and pleasant part of town.

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager
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