Queens Hotel Cheltenham - MGallery 4 stars

TripAdvisor rating 4.0/5 1,695 reviews
Queens Hotel Cheltenham - MGallery
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Hotel extras

  • Meeting and events space accommodating up to 120 guests

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodations

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Mini Bar

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Mini Bar

RENASCENCE DELUXE SUITE, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Photo non contractuelle / Strictly non binding

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,783 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,695 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A great experience

Customer review rating 4.4/5

Mariam Business - 15/10/2019 AccorHotels review

I had a lovely stay at the Queens, the staff were incredibly helpful and the room was incredibly comfortable.

Dear Mariam K., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Elegant, comfortable and well located

Customer review rating 4.4/5

Er Friends - 15/10/2019 AccorHotels review

I visited the hotel with a group of friends during the Literature Festival. The hotel building is beautiful and very nicely decorated. We had a comfortable stay. The location is excellent not only for the festival venue next door but also to walk around to explore Cheltenham and nearby many nice restaurant and cafes.

Nice

Customer review rating 4.4/5

Anonymous Friends - 14/10/2019 AccorHotels review

it is a lovely hotel, with great decor, good size room and bathroom. But the carpet floor in the room wasn't clean (with crumbs on) and furniture dusty. Breakfast service was (admittance to a table) was very slow. Despite a few empty tables in the breakfast room, guests were kept waiting in the queue for a long time due to lack of or disorganized staff.

Lovely hotel good rooms very friendly staff excellent food and service

Customer review rating 4.4/5

Iain M. Couples - 12/10/2019 AccorHotels review

The welcome we received on arrival was, as always, priceless. This a real asset to any business where recognition of repeat customers means so much. This is the case from Mr Uray and all his staff.

Dear Mr and Mrs M., It was so great to see you again and it is always great to welcome you back. I really appreciate your kind comments and i iwll share them with the team. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. I hope I will be seeing you soon. Sincerely, Erol Uray General Manager

Excellent in every way.

Customer review rating 4.4/5

Patricia R. Solo - 11/10/2019 AccorHotels review

Room lovely. Service great. Staff impeccable.

Dear Ms R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

room , decor of hotel , efficiency of staff , location of hotel all very good

Customer review rating 4.4/5

Alan F. Couples - 09/10/2019 AccorHotels review

had the imperial suite which was very comfortable with a modern bathroom including a shower with a temperature control - which is very rare in any hotel bathroom

Dear Mr f., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Queens Cheltenham

TripAdvisor rating 4.0/5

Brian R Couples - 09/10/2019 TripAdvisor review

In town for the Literary Festival, the Queens was a great location. Central, parking, comfortable and quiet room and obliging staff. The bedroom would have been improved by installing more wardrobes / storage space - shortage of shelves and drawers. Shame about the breakfast service - amateur night at best. A good choice and quality ingredients spoiled by willing but untrained staff.

Centrally located dated hotel with poor service

Customer review rating 4.4/5

Amanda Business - 08/10/2019 AccorHotels review

Poor slow service waited a long time for a table for breakfast

Previously stayed in a Superior room, had to take a De-luxe room - definitely not good value.

Customer review rating 4.4/5

Christine W. Friends - 08/10/2019 AccorHotels review

All staff on reception very helpful. Poor service for lounge coffee - wrong order was brought twice. One coffee cup was presented half full, only one hot chocolate arrived instead of two; after this the bill was overcharged. As usual the bedrooms were comfortable and clean, but one of the de-luxe rooms, 323, did not have the walk-in shower which was stated on the emailed reservation details. Breakfast was good and the service for this was also good. The Queen’s Hotel is always a delightful experience, but this year failed on two key issues.

Comfortable hotel, not living up to expectations

Customer review rating 4.4/5

Djsk Friends - 08/10/2019 AccorHotels review

Excellent reception.staff. Lovely comfortable room. Shortage of lounge type seating if bar closed - reception had to unlock bar at 11.00 so that we could sit with friends also staying at hotel, all other seating fully occupied. Was there also a shortage of food? Portions at dinner in restaurant and at breakfast were so small compared with last year, smoked salmon starter, for one instance was more like an amuse bouche, being an empty plate decorated with just four 1/2 teaspoon size chunks of salmon? The poor waitress obviously in agreement with our complaints admitted portions were now smaller but seemed to be frightened of taking our complaints to the chef. Breakfast was also badly organised, long waits, having to request somebody to take our order twice after a long wait, having to ask multiple times for more coffee! Again very small portions - e.g. only one dessert spoon size portion of scrammbled egg! We would eat elsewhere if we return to this hotel.

Mrs. C. W.

Customer review rating 4.4/5

Anonymous Solo - 08/10/2019 AccorHotels review

Very pleased. Would book again.

Dear Ms W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Happy Once Again!

TripAdvisor rating 4.0/5

Happiness58348472912 Friends getaway - 08/10/2019 TripAdvisor review

This Hotel ticks all the boxes. Apart from being our favourite - we are frequent visitors, and staff have come to know us- it has the added advantage of being close to the town, We will be visiting again in the Spring.

A very enjoyable 2 night break.

Customer review rating 4.4/5

Mrs A. P. Couples - 07/10/2019 AccorHotels review

This break was a Telegaph Exclusive Offer and we thought very good value and would certainly recommend.

Dear Ms P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Always a great hotel to stay at.

Customer review rating 4.4/5

Jenny Business - 07/10/2019 AccorHotels review

Hotel stay was great as always, breakfast fresh and good. If you would only stay over night the parking lot outside on the street would be enough.

Dear Ms A., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Great overnight stay

Customer review rating 4.4/5

Sue Couples - 07/10/2019 AccorHotels review

Great hotel for a short stay in Cheltenham - nice room - friendly & efficient staff & a wonderful Sunday lunch in the restaurant. Just the ticket really.

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

A good break .

TripAdvisor rating 4.0/5

andysS8988JC Couples - 07/10/2019 TripAdvisor review

This was our first visit to Cheltenham and we were pleasantly surprised by the unexpected upgrade to a suite. Very comfortable and very attentive staff for the whole of our short break. Breakfast was good and set us up for a good wander to discover the town. Will be booking again for next year.

Very pleased

Customer review rating 4.4/5

Tracy H. Business - 05/10/2019 AccorHotels review

I love the personality of all of the staff and the beds/pillows are fabulous!

very good breakfast

Customer review rating 4.4/5

Cara S. Couples - 05/10/2019 AccorHotels review

Room was fine, spacious, clean. Reception could be nicer. Breakfast excellent & staff efficient & attentive.

Dear Ms R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that you feel that the reception should be nicer. Could you be so kind to describe me your experience in detail? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Great service , good nights sleep but squeaky floorboards!

Customer review rating 4.4/5

Nigel B. Couples - 05/10/2019 AccorHotels review

Good location and lovely staff . Room was very clean but the floorboards were very squeaky in places . Would definitely return to stay again .

Dear Mr b., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

All good.

Customer review rating 4.4/5

Karen Business - 04/10/2019 AccorHotels review

Great team. Only things to note : 1. Bed sagged on left hand side 2. Bed linen doesn’t fit properly ... baggy and did not fit duvet properly 3. Chair and table in room not comfortable or big enough to work at 4. Parking charge too steep Otherwise: great service, good food and very clean. Excellent location too.

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