Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

The Promenade 
GL50 1NN  CHELTENHAM
UNITED KINGDOM

1,251 reviews
TripAdvisor Rating Based on 1,251 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,356 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,251 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jo Couples - 20/07/2017

we were upgraded to the Imperial Suite and it was wonderful. it was our fifth time staying and everything was superb as usual.

AccorHotels certified review
Anonymous Business - 20/07/2017
« Always Welcome at The Queens »

There is always a happy welcoming face when you arrive at The Queens. When the travel to the Hotel or the day a work has been tough, I generally feel lifted when I arrive at the hotel.

AccorHotels certified review
Keary B. Business - 20/07/2017
« Thin walls and faded oppulence but a nice stay »

Walls are very thin and if there had not been a bathroom between my room and next door I would have been able to tell whan tv program they were watching at 11:00 at night and 5:45 in the morning. Staf were fantastic and very helpful.

AccorHotels certified review
Anonymous Couples - 20/07/2017
« Nice place to stay. Dinner was below par for a 4 star hotel.  »

I would like to see some more English staff. Some staff seemed to have poor command of English language.

AccorHotels certified review
Howie J. Friends - 19/07/2017
« Excellent »

Beautiful hotel. Only comment was shortage of drawer space and coat hangers

AccorHotels certified review
Simon S. Friends - 19/07/2017
« Satisfied »

It was OK - comfortable, well located hotel. Bar a little too small. Helpful staff. Nothing special about the room

AccorHotels certified review
Deb Couples - 19/07/2017
« Lovely hotel in wonderful area  »

The staff was extremely Friendly and helpful from the moment we arrived. they checked us in early and took the luggage up. The room was very comfortable with a large comfy bed and a large bathroom. The town is easy to navigate and has lots of pretty parks and plenty of restaurant.

AccorHotels certified review
Duncan S. Friends - 19/07/2017
« Mr »

Excellent room, great staff, tremendous breakfast

AccorHotels certified review
Sara Families - 18/07/2017
« a lovely stay with helpful staff »

We held a large family gathering over the weekend to celebrate a birthday. There were numerous rooms and meals that required special arrangements. The staff were helpful and kind and made the whole day go extremely smoothly.

AccorHotels certified review
Anonymous Couples - 18/07/2017

Comfortable Check in instructions re feather free were not read When asked to rectify housekeeping changed pillow and duvet but left feather mattress topper which we had to remove and remake bed

AccorHotels certified review
Denise L. Families - 17/07/2017
« Service was immaculate and the rooms are very new »

I had been visiting Cheltenham for 5 yrs but never stayed at Queen's until this last time. I wish I had done so earlier as you are so much better than Malmaison n other hotels in the area

AccorHotels certified review
Derek Couples - 17/07/2017
« The hotel was very nice and we enjoyed our stay. The only negative aspect was the road noise at night. »

The hotel was very well appointed and the room was very comfortable. However, there was a lot of road noise well into the early hours of the morning. The room we had (220) overlooked the road at the side of the hotel. This is a very busy road due to there being a taxi rank on it. It meant that there was a lot of taxi noises until 2-3am and it started again around 6am. This did disturb my sleep a bit.

AccorHotels certified review
Celia M. Friends - 17/07/2017

Beautiful hotel - staff extremely efficient and polite. It was my friend 's birthday and the stay was made extra special by an upgrade. Thank you

AccorHotels certified review
Anonymous Couples - 17/07/2017

Great location, lovely character property, very comfortable room

AccorHotels certified review
Roger Business - 16/07/2017
« Always a pleasure to stay at the Queens in Cheltenham »

Great standard of service from check-in, to room quality through to bar food and check-out

AccorHotels certified review
Lisa Friends - 16/07/2017
« Ok »

The hotel was beautiful. It was very busy we couldn't sit outside no space whenever we tried. We struggled to get a drink at times waiting 20mins at one point for a member of staff to become available to serve us reception was aware we were waiting. We didn't really get to experience the service so overall an expensive room.

AccorHotels certified review
John A. Couples - 16/07/2017
« Very good hotel in a great location. »

Enjoyed the stay. Attentive staff, nice room.

AccorHotels certified review
G W. Families - 15/07/2017

Very convenient for our needs. The staff were pleasant and efficient. The breakfast room was lovely (as was the breakfast).

AccorHotels certified review
Juli Business - 15/07/2017
« beautiful hotel and spacious room. »

Great location right in town. Room felt very grand with the high ceilings. Breakfast was very nice, with a great selection. The hotel was beautiful and certainly one of the nicest I have visited.

AccorHotels certified review
Rw Families - 15/07/2017
« Beautiful building in a lovely setting »

Excellent features: building, convenience, car parking, cleanliness, staff courtesy, wifi, showers, breakfast

Our most recent 20 reviews
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