Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

The Promenade 
GL50 1NN  CHELTENHAM
UNITED KINGDOM

1,283 reviews
TripAdvisor Rating Based on 1,283 reviews
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From 104.50 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,562 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,283 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 21/09/2017
« Great all round. »

Great

AccorHotels certified review
Mr I. H. Couples - 20/09/2017
« OK »

OK with the exemption of being ask for £100 before I had spend anything??? The last time this happened l made a point of not spending anything and did not book with the hotel again

AccorHotels certified review
Martin Business - 20/09/2017
« Another wonderful stay »

I stay here often. I appreciate that the charm of the hotel and the attentiveness and courtesy from the staff.

AccorHotels certified review
Jl Couples - 20/09/2017
« Excellent but there was not a concierge to help regarding the town »

Very comfortable and nice

AccorHotels certified review
Louise Couples - 19/09/2017
« Noisy »

Although the room was lovely, we were given a room on the first floor right facing onto the main road and the traffic noise was very intrusive. On top of this there was a wedding at the hotel and the music and noise of the guests immediately below us went on for some time and we found it very hard to sleep.

AccorHotels certified review
Barry Couples - 19/09/2017
« Return to Cheltenham for a wedding and visit friends. »

Wonderful location, helpful staff, clean and tidy room. A mish mash of interior décor does not do the hotel justice. Dark cold reception area. Car parking in the evening was a problem, in the end the staff told us to park in the Disabled space.

AccorHotels certified review
Karl C. Couples - 19/09/2017
« Top rate »

Fantastic arrival free drinks for silver Accor customer (me) beautiful room and excellent service from staff whom I may add are polite friendly and charming. Highly recommend.

AccorHotels certified review
Dhillon Couples - 19/09/2017

Stayed at the Queens Hotel, found the exterior and interior of the hotel to be to a very high standard. Size of room for what was paid was not satisfactory. The hotel, situated in a very noisy: did not get to sleep till 03:45am due to revellers from local bars,clubs screaming and shouting all night long. The factthqt a private party was also held directly below our room was not to our liking. Did ask a member of staff if we could be moved, there was no reply or answer forthcoming. Lacking ' mugs' for tea making in room, requested to have some sent up, never materialised.

AccorHotels certified review
Anonymous Couples - 19/09/2017

Mike was very helpful, the front desk staff was not friendly nor informative, and the older waiter was rude to my wife.

AccorHotels certified review
Jenny Couples - 19/09/2017
« Jenny »

The suite was lovely and spacious, staff were really attentive and the inclusive breakfast was great. The only criticism was that breakfast was busy on Sunday morning and there didn't seem to be enough staff to clear tables. We wanted to sit in the room overlooking the garden and despite tables being free, they had not been cleaned. The staff member did not seem keen to clean one of the tables for us, so we were sat inside despite me expressing that I wanted to sit elsewhere. In addition, the bar menu had not been updated, therefore the champagne available by the glass on the menu was different to the one served. However, both were small points and did not impact our stay overall.

AccorHotels certified review
Anonymous Business - 18/09/2017

Good accommodation and staff

AccorHotels certified review
M R. S. Business - 17/09/2017
« A very comfortable stay »

The hotel is a magnificent building. The room was spacious and clean. The bar was well stocked and the staff member helpful. My only two issues was that the remote control for the television in the room was missing and in the small hours of the night there was quite a lot of noisy from outside of the hotel which disturbed my sleep somewhat, however this is outside the control of the hotel.

AccorHotels certified review
Susan S. Couples - 16/09/2017
« SUSAN SIMPSON »

very relaxing with very friendly staff,

TripAdvisor review
Couples - 16/09/2017
« Felt special »

From the moment we checked in until we checked out we were made to feel special. A perk of our membership level with accor is we sometimes get upgrades, the room we were given was exquisite. The staff very friendly especially Marian in the bar. Restaurant was good and better value than many hotel restaurants. Can not recommend highly enough.

AccorHotels certified review
Mcculloch Couples - 15/09/2017
« Truly Excellent »

Every aspect was excellent. Our "Montpellier" Suite was one of the best we have ever stayed in. One very small observation concerns the blind in Montpellier's bathroom. It does not keep sunlight out so one is woken at crack of dawn. Otherwise, all was perfect.

AccorHotels certified review
Rhonda B. Couples - 15/09/2017
« reception could be improved »

Staff on reception were very polite but it was frustrating that they did not have sufficient language skills to clearly explain a complexity with our booking. It would have been good to have reception staff who had first hand knowledge of what was best to see in the local area instead just consulting their computer, which we could do ourselves.

AccorHotels certified review
M Y. C. Families - 14/09/2017
« Staff in the hotel are nice and very helpful. »

I have got a problem on delay delivery of DHL shippment on 12 September and seriously affected my schedule travelling from Cheltenham to Bristol on 12 September. Staff Danny in the reception counter helped a lot on my case and I appreciate for his proactive help so that I can manage to reaarange my schedule and arrived Bristol on time. I would like to thank all staff, esp Danny, in the Queen's Hotel Cheltenham.

AccorHotels certified review
Tupalina Families - 13/09/2017
« Another satisfied stay »

This was the second time I stayed at the hotel and once again I was a happy customer. Staff were friendly, helpful and cheerful. The room spacious (especially compared with London), clean and comfortable. Breakfast was delicious.

AccorHotels certified review
Paddy Couples - 13/09/2017
« Good old fashioned service »

We were made to feel very welcome right from check in. The staff were attentive and the hotel looks impressive.

AccorHotels certified review
Denise S. Couples - 12/09/2017
« Attentive service, comfortable room and surroundings »

Very pleasant

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