Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

4.0/5 1,546 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,904 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,546 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 05/12/2018 AccorHotels certified review
« Much enjoyed return to one of our favourite hotels »

Welcomed by Prakash the duty manager who facilitated an upgrade at our request to a suite. Good relaxed atmosphere , excellent food and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Elaine T. Families - 05/12/2018 AccorHotels certified review
« Stayed for a family party and the customer service was superb »

Thoroughly enjoyable .WE EEEWWWD qqqqq

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

David Couples - 05/12/2018 AccorHotels certified review
« A lovely hotel with traditional values and outstanding service. »

We checked in on my wife’s birthday and stayed in a lovely room in a quiet part of the hotel. My wife was delighted with the Birthday Welcome waiting for her in the room; we both felt that this was a wonderful gesture. It was not possible to switch off one of the radiators so the room was rather warm, but by opening both windows, and sleeping under the quilt cover minus quilt, we were able to enjoy a restful night. Our dining experience was excellent; we will be back! Thank you very much for a most enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Chris N. Couples - 05/12/2018 AccorHotels certified review
« comfortable with fantastic service »

All staff extremely helpful comfortable surroundings very relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dea Mr n., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

C L. Business - 05/12/2018 AccorHotels certified review
« ventilation system rattled »

The room was lovely but the ventilation system rattled a lot - so much that I couldn't have it on because I couldn't sleep (it rattled and came on intermittently) and opened the window to try to cool the room down - but was too hot and slept terribly. I should have asked for another room when I heard the fan - but it is always much louder an annoying when trying to sleep than when there are other noises so I realized it too late.

Couples - 05/12/2018 TripAdvisor review
« Me »

Excellent stay. Hotel very clean and excellent staff and facilities.Staff were particularly friendly, competent and knowledgeable and speedy with there responses to problems. In particular the two Bens, Zoe and wing.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you so much for this excellent review. I am very happy to read your comments about the team and your special mentions for Wing, Zoe and the two Bens. I am looking forward to welcome you back soon Kind regards Erol & the Mgallery Queens Hotel Cheltenham family

Couples - 05/12/2018 TripAdvisor review
« Anniversary break in Cheltenham »

Attractive, well situated hotel in the centre of Cheltenham. We were upgraded to the Sherborne Suite and given a bottle of champagne. We ate in the the restaurant were we had a good but not inexpensive meal.Unfortunately from then on our stay was somewhat spoilt by 1. An overheated room where the only way to reduce the temperature was to open all the windows, although the radiators were already off. 2. Excessive street noise until 4.30am and noise from the connecting room. This resulted in a very bad night’s sleep.We sent an email first thing the next morning to alert the management to the situation and our intention to check out a day early. However we were persuaded to reconsider by the duty manager who promised us a cooler, quieter room. Breakfast was very good.The second room was fine and we had a much better night’s sleep. Upon checkout the duty manager wanted to know more about our problems with the first night and, as a result he agreed to waive all charges for that night.The staff at all times were excellent. It is a shame about the noise which is exacerbated by a nearby night club with a license until 4am on Thursday and later still on Friday and Saturday. My tip ask for a room away from the main road..

Geoff Friends - 04/12/2018 AccorHotels certified review
« Good quality hotel, ideal base for shopping »

Having stayed before it was good to see the standards had not lapsed. The cleanliness was very good, room was very good although my wife would have preferred a bath tub. Breakfast was very good and a complementary drink on arrival was most welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Mrs A. M. R. Couples - 04/12/2018 AccorHotels certified review
« mrs »

Excellent service, comfort,decor. Really enjoyed the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Sandra S. Couples - 03/12/2018 AccorHotels certified review
« Lovely hotel with a lovely atmosphere »

We had a very nice stay, the staff were very efficient and helpful and really made our visit a pleasure. We were treated with champagne and chocolates as we were celebrating our anniversary which was a wonderful and very appreciated surprise. We were looked after even though the Christmas parties had started and we thought it may impact on our stay but again it was not a problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms s., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Angela Solo - 03/12/2018 AccorHotels certified review

Every thing was very good except that my allocated room had no mirror except that in the bathroom. I prefer to sit and apply makeup and dry my hair, this wasn't possible, fortunately my own hairdryer has a long flex which enabled me to just see into the bathroom. Very difficult and not easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read about the mirror. I will be personally looking into this and rectifying this. I will ensure should you be staying with us again that you have a room with a long mirror. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Couples - 03/12/2018 TripAdvisor review
« Special stay. »

The hotel was really special, retaining many of its original features. Nothing was too much trouble. The location is perfect for those special Christmas shopping trips. So much so, we decided to visit again before Christmas. The room was spotless and all members of staff were courteous and professional

Our hotel has responded to the review
Our hotel has responded to the review

I am so happy to read that we have made your stay so special and it gives us a real pleasure to read your comments. I will be sure to share your fantastic comments about the team and bedrooms. We are looking forward to welcome you back soon. Kind regards Erol & the Mgallery Queens Hotel Cheltenham family

Sandra F. Couples - 02/12/2018 AccorHotels certified review
« Mrs »

An enjoyable stay, with the courteous staff making it a memorable occasion. The shower floor had very little traction. When the shower was being used, the floor became very slippery , and with no shower bar for support.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Clare W. Business - 01/12/2018 AccorHotels certified review
« Excellent onvernight stsy »

The welcome was excellent, room was spacious and well appointed. Location great. Hotel bar excellent snd bar staff excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms w., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Dan J. Couples - 30/11/2018 AccorHotels certified review
« Dan J. »

Excellent in every way All your staff where extremely polite and helpful A pleasure to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Anonymous Business - 30/11/2018 AccorHotels certified review
« Great service, food and comfortable room »

I enjoyed my stay as usual Friendly staff great room and very nice breafast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

R E. W. Couples - 30/11/2018 AccorHotels certified review
« A great place to stay in cheltenham »

The staff are all very helpful providing a relaxed and fun atmosphere. The food was excellent served in a beautiful dinning room ,served by staff who were very attentive and always happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Andrew C. Couples - 29/11/2018 AccorHotels certified review
« What a great night »

We use this group when we stay away your hotel is top of our list now amazing hotel and staff tended to every need we will return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Anonymous Couples - 28/11/2018 AccorHotels certified review
« Pleasant Stay »

Comfortable stay. Nice room quiet, comfortable bed. Didn't eat in hotel so cannot comment on this. Bar in the evening unwelcoming staff didn't want us there, in fact grudgingly brought a coffee and digestive to the reception lounge as "the bar is closed!" which arrived cold - not a smile in sight! Shame as other staff friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so sorry to read about your experience with the bar staff in the evening. this is not the usual feedback we have and i will share this with the team and even though there are closing times i would expect my team to make you feel welcome at anytime. My colleague will credit points to your loyalty card for the inconvenience caused. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

M. S. Couples - 28/11/2018 AccorHotels certified review
« Special day »

The hotel was booked online as a special day for the wife and I to go Christmas shopping. The room was really great and all the star were courteous, professional and very welcoming. The only criticism was that having paid extra for a late checkout, the room keycard was cancelled on the day of departure at the normal checkout time. This meant we had to carry bags of shopping back down to reception to get the card reset. The receptionist was apologetic and reset the card accordingly. The hotel itself is well maintained and the room was clean and well presented. Look forward to next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the inconvenience caused and i have briefed the team accordingly. My colleague will credit some extra courtesy points to your loyalty card. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

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