Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

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4.0/5 1,434 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,398 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,434 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Jenny Families - 16/06/2018
« Very comfortable »

Pleasant stay The staff made us feel welcomed. We had two rooms and the staff gave a little something to my son in his room for his birthday.

AccorHotels certified review
Chris L. Couples - 16/06/2018
« First rate hotel & excellent staff »

Most enjoyable stay. Well presented hotel Very friendly staff. Lovely breakfast. Only slight negative was that our room was on floor one ablove brasserie blanc and busy road which meant quite a lot of noise.

AccorHotels certified review
Roger Couples - 16/06/2018
« UP TO EXPECTATIONS »

AS ABOVE

AccorHotels certified review
Mrs S. Couples - 15/06/2018
« Pleasant stay »

A tastefully decorated hotel. Bedroom was spacious but let down by a couple of minor things, the hairdryer didn’t have a styling nozzle and the previous occupants hair was on the mesh cover at the end of the dryer. I would expect a 5* hotel to have biscuits homemade or otherwise to be on the complimentary tray. However they did provide complimentary bottled water. Breakfast had a good variety of food but the cooked breakfast wasn’t particularly tasty nor was the porridge.

AccorHotels certified review
Asghar H. Business - 14/06/2018
« Great service, great staff »

As usual, the best service, great room, friendly and persona welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback from our regular guests. Thank you again for sharing your experience, and we look forward to seeing you again soon. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Anonymous Couples - 14/06/2018
« Good overall with pleasant staff. »

The hotel was lovely with a good size bedroom and the location was good as well. The only drawback was the view but as we were on an offer this was not unexpected. The staff were very pleasant and helpful. We were surprised to be given a reduced menu but on mentioning this on the 2nd day they offered us more dishes at no extra cost. The biggest drawback is the £12 per day car parking fee to stay in the Queens hotel car park. This could be mentioned on the web sites you use - it really annoyed me not being informed of this!

AccorHotels certified review
Amy C. Couples - 13/06/2018
« Anniversary night away »

Myself and my partner had a lovely night at the queens hotel Cheltenham celebrating our anniversary. The hotel is beautifully decorated and very comfortable. The food was delicious, especially the breakfast! The staff were very friendly and helpful and we had a card and chocolates left in our room which was a very nice touch!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel, to celebrate your anniversary. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely Yasmin Keen General Manager

AccorHotels certified review
Raymond H. Couples - 13/06/2018
« The Revd Raymond H. »

Very good ,ideally placed for our visit. Ceiling in bathroom leaked last night, but staff most helpful in 'relocation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Revd H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry you experienced a leak in the bathroom but pleased we were able to relcote you quickly. Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Paul D. Couples - 13/06/2018
« This hotel knows how to deliver excellent service »

It is rare to find high quality service in almost all areas of the hospitality and retail trades, so it is a welcome surprise to find it. The Queen's Hotel in Cheltenham is a good example of how service should be delivered. Staff were all friendly, welcoming and willing to please. We were on a packaged DB&B deal from Secret Escapes and this was possibly the best of numerous short hotel breaks we have had over recent years. Having said that, despite the high quality of this hotel, I would not be willing to pay the full price, which was almost double what we actually paid. I suspect many guests on the Sunday night we stayed were on similar deals, because the hotel was busy on what is often the quietest night of the week. Our room had a disappointing view over a roof and air conditioning plant but, like the rest of the hotel, was tastefully decorated, well equipped and spacious. Hot drinks could be made, there was plenty storage space, a large flat screen TV, extremely comfortable bed and a large bathroom well supplied with toiletries. Everywhere was spotlessly clean. A table d'hote 3 course menu was included in our deal, which was more than adequate. Extra charges were made for side dishes and one or two of the available choices as well as for wine and coffee. Food arrived well cooked and presented and was served hot on heated plates, so that it stayed warm long enough to enjoy. Breakfast was magnificent, with a large choice of both cold buffet and hot served-to-order choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Anonymous Families - 12/06/2018
« Ideal comfortable and well located »

We enjoyed our stay at the hotel, the perfect location was great so we did not have to use our car. The food and service was good and the rooms comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
David H. Couples - 12/06/2018
« A pleasing enough first visit »

Enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
John B. Couples - 12/06/2018
« Satisfactory experience »

Staff very accommodating and supportive, facilities high standard, food good. Bed very high, uncomfortably so, very noisy at night particularly Saturday, surprising amount of traffic noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Steve V. Business - 07/06/2018
« Restful and satisfying »

Stayed for several weeks while on business. Although the hotel was very busy on weekends - the staff kept up with the pace, remained cordial and at the top of their game. My room was quiet, clean and comfortable. The Queens sets a high standard and consistently meets it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Yasmin Keen General Manager

AccorHotels certified review
Annabel F. Friends - 07/06/2018
« Queen’s - a lovely hotel »

Lovely hotel, great location. A very comfortable stay, helped by lovely staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annabel, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Eric E. Business - 07/06/2018
« Always Always very good »

I have stayed many times at the Queens and am always impressed by the consistent excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Everest, Thank you so much for your lovely comments and taking the time to fill in the survey. it is very much appreciated. Consistency is the key, so pleased the team look after you so well, they make me very proud. Appreciate you choosing us again. See you on the 20th or sooner hopefully. Kind Regards Yasmin Keen

AccorHotels certified review
Anonymous Couples - 05/06/2018
« Very pleasant »

We only stayed one night, but enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Gary Couples - 05/06/2018
« Weekend getaway »

Hotel was pleasant and smart despite the buildings age. Staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
W. Friends - 04/06/2018
« Comfortable »

Stayed in room 205. There are no drawers for folded clothes & underwear. Good bed & Good A/C. Not happy that your hotel takes a £50 deposit on arrival that has remained pending on my account - reception should tell you to cancel it on departing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my apologies.At MGallery, we strive to provide a superior service experience for every customer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Susan Families - 01/06/2018
« Just right »

Staff are a credit to the company . Lovely room and very comfy bed . Food fab too .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Yasmin Keen General Manager

AccorHotels certified review
Anthony T. Couples - 31/05/2018
« a very pleasant and agreeable hotel »

excellent service in a fine and superbly located hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr t., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

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