Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

4.0/5 1,524 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,842 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,524 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jennifer Business - 08/11/2018 AccorHotels certified review
« Fantastic »

The hotel and rooms were very charming and the staff mas so accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

John S. Business - 08/11/2018 AccorHotels certified review
« excellent trip »

staff friendly....a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Anonymous Friends - 07/11/2018 AccorHotels certified review
« veryu good »

Great staff, clean hotel and very beautiful. Love the fresh flowers everywhere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Scott Business - 07/11/2018 AccorHotels certified review
« Great hotel in a good location with fab food. »

I am a repeat business visitor to this hotel which is excellent value for money. Hotel is well furnished, spotlessly clean with bags of character. Staff are polite and engaging. Food is brilliant - both breakfast and evening. Honestly one of my favourite hotels. Definitely recommend. Only negative is l would like use of a gym and steam room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I happy to inform you that we do have a partnership with the Cheltenham Ladies College which gives you free access to their leisure facilities. I am sorry that the team has not informed you. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Steven D. Families - 07/11/2018 AccorHotels certified review
« elegant and timeless »

Friendly check in, courteous staff good old fashioned elegance and service, superb room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Anonymous Business - 07/11/2018 AccorHotels certified review

Great service, especially on reception. Staff at breakfast are lovely but seemed a bit frantic this week.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your comments about breakfast and I will share this with the team. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Elizabeth Business - 07/11/2018 AccorHotels certified review
« Lovely room, great staff »

It was lovely, I had a great room, with an amazing tub, and the staff remembered me every day I was there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms O., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Sue B. Couples - 07/11/2018 AccorHotels certified review
« Absolutely wonderfully up experience »

Everything was perfect from being greeted by the doorman to the easy checking out. The food was superb. The room was large,airy and elegant and spotless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Freda G. Couples - 07/11/2018 AccorHotels certified review
« A delightful stay »

Our first visit and it was perfect. Lovely large room (323). Comfortable bed. Good bath/shower room. Easy to operate shower with controls opposite shower head so you stayed dry as you put it on/adjusted it. We had a bar snack and drinks before and after the theatre, and breakfast, excellent service and delicious food. Nice quirky touch to see all the departmental pumpkins on display in the lobby. Cheltenham town centre is very close. Parking right beside the hotel. Lovely decor and gardens.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G. Baker, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Kim L. Friends - 06/11/2018 AccorHotels certified review
« Only a one night stay »

Lovely room. Would have liked some fresh milk in the fridge and not the horrible little 'sachets' you get in a lot of hotels. The walls are very thin in the hotel which I was surprised at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate your comments and we are more than happy to deliver fresh milk to the room upon request. I will also look into this going forward. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Alex B. Couples - 06/11/2018 AccorHotels certified review
« Generally acceptable but not up to Sofitel standards or our expections »

Ok I’m general. Staff were not particularly present and not genuine in their attitude except the porter. Facilities a bit lacking and again not the standard expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer and your feedback is very important to us. Would you mind explaining me your experience in detail as it would be very important to me to find out where the shortcoming were. I can see that you have left a comment about the quality of food and here also I would be interested to hear more. We appreciate your sharing your concerns, and I am also more than happy to discuss these over the phone with you. Sincerely, Erol Uray General Manager

Helene Couples - 05/11/2018 AccorHotels certified review
« Theatre Trip »

We really enjoyed our short stay at the Queens Hotel. We had a large room with an extra large bed which was very comfy. There was a good choice at breakfast which was nicely cooked - liked the sausages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Leigh T. Couples - 05/11/2018 AccorHotels certified review
« Mrs »

The overall experience was good however we weee moved from our seats on the bar to accommodate a large party and the cleaner barged into our room at 9am and woke us up when we were trying to enjoy a rare lie in!! No compensation offered for this at reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that to read that you were asked to move from your seats. I will share this with the team to ensure we communicate reservations better. The housekeeping team do start from 9am during the week and usually they will not enter rooms which have a do not disturb sign and of course will knock three times before entering the room. I am sorry that you were woken up and please accept my sincerest apologies. If it is ok with you i would like to offer you extra points for your loyalty card for the inconvenience caused. Please let me know and i will get these credited for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Seannie S. Business - 05/11/2018 AccorHotels certified review
« Makes my first trip to UK a memorable one! »

It was a very good experience for me during my week long stay and all employees were lovely. Would love to go back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again S.. Sincerely, Erol Uray General Manager

Anonymous Couples - 04/11/2018 AccorHotels certified review
« Great location and building, lacking good staff »

I found the room and hotel to be great. It’s a shame that the staff weren’t very attentive in reception and the bar area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to read your comments about the team and i very surprised as this is one area we are always very highly commented on. Please accept my apologies. Could you give me more details about your experience? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Rachel M. Families - 04/11/2018 AccorHotels certified review
« Excellent service flexible to our varying needs »

We stayed with my 91 year old mother for her birthday. The staff were impeccable in their service and friendliness. We had two family gatherings, lunch and in the bar one evening. All staff went out of their way to provide everything we asked for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Lee H. Couples - 04/11/2018 AccorHotels certified review
« Mr »

Relaxed and enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MrHoeppner, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Seamus Couples - 04/11/2018 AccorHotels certified review
« Everything was just right. »

As always when we have stayed in a Sofitel everything is just right.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Andy R. Couples - 04/11/2018 AccorHotels certified review
« Fantastic hotel, great food, great location »

Stayed here many times and never disappointed. Really fantastic rooms with great facilities. On site restaurant had a limited menu but is really great quality and value. Breakfast is first class. Location is absolutely perfect very close to the town and the best shops with a park opposite

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Jo W. Friends - 04/11/2018 AccorHotels certified review
« Beautifully decorated friendly hotel »

Nice relaxing stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry you have been kept waiting at the bar. Please come and see me when you come and stay with us again. I will invite you for a drink. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

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