Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

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4.0/5 1,360 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,102 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,360 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jayne P. Business - 19/02/2018
« Mrs »

It was a very pleasant stay, the Hotel is located in a very convenient location. The Hotel staff, from the moment of booking our room, were exceptionally helpful and courteous. I would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jayne, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Yasmin Keen General Manager

AccorHotels certified review
Anonymous Solo - 19/02/2018
« Efficient check-in and friendly staff. »

Pleasant and quiet, centrally located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joo Khin N., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Andrew J. Couples - 19/02/2018
« Lovely hotel in a great location »

Very nice stay at the hotel , room was very clean and modern . The lift was out of order while we were there but the service lift was available and it was never any bother for the staff to let us into the area to use it. Breakfast was excellent and again the staff were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Nicole Couples - 19/02/2018
« Great stay »

The hotel is great and staff were helpful and courteous. Loved features of this historic building and the tall ceilings in the bedrooms. The room was great as we're the amenities and the shower was fantastic..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Richard Couples - 18/02/2018
« Warm and helpful service in beautiful historical hotel »

Lovely historical hotel with well-appointed, comfortable room. Staff couldn’t have been more friendly or accommodating of my wife’s need as a blind person accompanied by her guide dog.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Anonymous Couples - 18/02/2018
« Lovely one night stay »

One night stay which had been bought by our daughter for Christmas. Lovely hotel, friendly staff. Only issue was the bathroom as the shower wasnt tall enough really to use - it felt like ithad been squashed itnot the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologise that you were disappointed with the shower. Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Leigh Couples - 18/02/2018
« Great Stay in Cheltenham »

Great stay. Breakfast experience was fantastic, very attentive staff with great food. Room was comfortable and spacious (especially the bed...), however was close to kitchen extractor fans which were on between 7.30am and 11.30pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again, Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Malc Families - 18/02/2018
« Lovely hotel, centrally located. »

The staff without exception were all amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments regarding the room temperature have been noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
W. K. Couples - 18/02/2018
« Excellent short stay at the Queens . »

A very good experience, excellent efficient friendly well trained staff ! Room pleasant - the best U. K. breakfasts we have found ! Evening meal menu a bit routine but this was helped by being able to incorporate the bar menu ! Valentine's menu we did'nt think was particularly good value - duck a tad tough - but on mentioning this my wife was given an excellent alternative . All in all a return is definitely on the cards ! I think we need to change our lift engineers -although alternative was functional!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologise that our guest lift was out of action during your stay. Thank you again for sharing your experience, and we hope to see you again soon. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Sarah Couples - 18/02/2018

Returned to hotel for second time to celebrate my birthday. Generally experience was great, although the room was not as nice as last time and I was disappointed there was no nespresso machine in room this time or bath in bathroom. You could also hear noise which sounded like it came from room above, which was wierd as we were on the third (top) floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that this time your experience did not meet your expectations; please allow me to express my apologies. At MGallery, we strive to provide a superior service experience for every customer. We appreciate your sharing your concerns, and it is our hope that you will return in the near future, Yours Sincerely, Yasmin Keen General Manager

TripAdvisor review
rob021 Couples - 18/02/2018
« A pleasant Valentines evening »

The room was very comfortable and clean, with lovely views down the Promenade. The food and service in the restaurant were excellent. A very enjoyable stay. The reception staff were very helpful and polite at all times

AccorHotels certified review
Anonymous Couples - 17/02/2018

It was rather expensive for what it was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy, Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the comments you made and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Sue Couples - 17/02/2018

Nice hotel in a good location. Car park was very expensive. Reception staff were excellent. Would have been nice if the lift had been working. Breakfast was very good. The dinner service was slow and they seemed to rather struggle to accommodate a garlic allergy. Both nights we were there we were over charged for dinner and they had to correct the bill, and were very apologetic! Room was nice, but would have been improved by some drawers to put clothes in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Williams, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments have been noted and will be highlighted to the managers concerned. Thank you again for sharing your experience, and we hope to see you agin. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Tom Business - 16/02/2018
« Tom M. »

Lovely as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr McGarry, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback from returning guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Paul E. Couples - 14/02/2018

The room (and the rest of the hotel) was lovely and very clean and well appointed (great shower). The breakfast was good but not good portions and fairly disastrous poached eggs. The waitress didn't write down our orders and consequently we didn't get quite what we asked for. We didn't complain as we felt it was being too fussy of us. I had tried earlier in the week to contact the hotel to add another day onto the stay. On calling the number I was transferred a couple of times automatically and each time the call got quieter and quieter and the guy I eventually spoke to had an accent I found difficult to understand - along with the bad line making it a difficult time. He couldn't help me or explain properly just repeating that I'd have to book a separate booking and risk having to move rooms which we might have had to do or we might not - he couldn't say. He didn't appear to have personal knowledge of the hotel. Also during the calls I was greeted by different hotel groups and have the impression you guys have an identity crisis - Mercure, Accor, Sofitel, MGallery ???..... you're not left with the impression that you are going to get a personal service. Thankfully all was retrieved by the hotel staff who were great. The stay was lovely but only one night, we gave up and stayed elsewhere for the extra night.

AccorHotels certified review
Eric E. Business - 14/02/2018
« Consistently good (I may have said this before) »

I am fortunate to stay every week at the Queens. Every time I stay I see it as a bit of a treat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., It is a great pleasure to have you stay with us each week, thank you for choosing the Queens each week. I have passed on your lovely comments to the team, it makes me very proud and they happy to receive your feedback. Thank you We look forward to seeing you again next week. Kind Regards, Yasmin Keen General Manager

AccorHotels certified review
Alison Couples - 13/02/2018
« A pleasant stay »

A well appointed room. Staff mostly friendly but we were surprised that £50 was put ready to use on our credit card and this was not properly explained until our departure. Why does that need to happen? Why not just take the credit card number to debit on departure?

AccorHotels certified review
Diane W. Couples - 13/02/2018
« The staff and service made us to feel very special on our anniversary »

We were not happy with the room and on request we were moved to a much superior room With the arrangement of Ismall. Thank him and the waiter Ovi for making our 52nd Anniversary very special. We will be recommending this hotel..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane, We very much appreciate your comments following your stay at the Queens Hotel Cheltenham - MGallery by Sofitel to celebrate your 52nd Anniversary. It is always a pleasure to receive positive feedback. I will share your comments with our team and in particular Ismail and Ovi. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Dave Solo - 12/02/2018

Room was too hot and unable to turn radiator down in the room

AccorHotels certified review
Esther H. Couples - 12/02/2018
« Perfect »

Staff very attentive. Hotel beautiful. Good standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esther, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Yasmin Keen General Manager

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