Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

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4.0/5 1,296 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Breakfast
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,636 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,296 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 16/10/2017
« Wardoli »

Excellent service and wonderful bed. Food was as good as ever. We stayed at the Queens Hotel during the Cheltenham Literary Festival. Perfect location for the Festival, a 2 minute walk to most of the lectures.

TripAdvisor review
Couples - 15/10/2017
« Nice room, terrible road noise »

This was the most expensive hotel we stayed in on our 4 week holiday. The room was very nice, although quite small for the price. There was a main road outside our room, and the road noise through the single glazed window was terrible. The traffic didn't stop until midnight. There was a group of people yelling and fighting on the street at 4am, and then there were street sweepers just after 7am. We did not have restful nights here. Disappointing, especially for the money.

AccorHotels certified review
Zed57 Business - 14/10/2017
« Perfect for an overnight business trip »

Everything very well considered for the business traveller. Extremely comfortable and I had the best night’s sleep in a long while!

AccorHotels certified review
Anonymous Friends - 14/10/2017
« Everything at the hotel was excellent, and would have scored 10, except for the booking process. »

The hotel was excellent in every way - rooms, bathrooms, downstairs cloakrooms and helpful staff. But the huge downside is the booking process by phone. When wishing to reserve a room and dialling the hotel number, the first option is reservations, but this sends you to central reservations who then tell you to phone the hotel and wait for the reception option. Actually, there is no separate Receptions option, but I was prepared to hold until Reception answered; eventually I was cut off and put back to central reservations!! Once I spoke to Claudia Duman she was extremely helpful and even found the names of the other couple who had come with us last year, and the room numbers from last year. However, a great deal of persistence is needed to achieve a booking by phone, and I feel this whole process needs changing. There should be a separate reservations number for the hotel. I can see that there could be a problem if put through to reception because some staff might struggle with the English language by phone. This is not a criticism of the staff who were very helpful. I imagine that the hotel must be losing bookings if my experience was typical.

AccorHotels certified review
Anonymous Couples - 13/10/2017
« Satisfied, but some poor customer service niggles »

Room Service got our order wrong. Receptionists could understand "egg and watercress sandwich", so only partial order arrived. No staff to seat us for breakfast, so waited/stood around for a long period then, No immediate coffee/tea question when eventually seated then, No menus provided to make breakfast selection. Only provided upon request. Breakfast arrived before coffee order.

AccorHotels certified review
Annie Families - 13/10/2017
« Comfortable Hotel but service was lacking »

I was staying with my young son and ordered some food in the bar - the service was very mediocre and impersonal. The chips were frozen and the mezze board was mainly cheese. Room service for breakfast was very poor - the order were missing toast. It took us a long time to get a reply -in the end we had to go through reception - who left them a message - we then had to phone again and we eventually got toast but other items were missing - we gave up in the end - too much effort to get the service

AccorHotels certified review
Anonymous Business - 13/10/2017
« Very comfortable stay »

Friendly and easy

AccorHotels certified review
Sax B. Couples - 12/10/2017
« sax b. »

every thing was fine for a 4 star hotel ideal for walking into town

TripAdvisor review
Solo travel - 12/10/2017
« Great location, helpful and friendly staff »

I cannot say enough about this place - a lovely sense of grandeur in a great location. I had a great time traveling there by myself - got some great recommendations from the front desk. The staff are amazing and incredibly helpful - not just with the usual recommendations and assistance, but they even went out of their way to retrieve my lost cellphone and return it to me. Thank you so much!

AccorHotels certified review
Susan J. Friends - 11/10/2017
« STAFF, LOCATION, PERFECTION »

MY BEST ADVISE IS TO 'CLONE DANNY". HIS WAS THE FACE OF YOUR MAGNIFICENT HOTEL FOR ME, AND HE WAS ALWAYS HELPFUL AS I FUMBLED FROM DISASTER TO DISASTER. WHEN I WAS LATE FOR MY RESERVATION AT CHAMPIGION SAUVAGE, DANNY HANDLED. AND, MY WONDERFUL FRIEND IN THE TOP HAT. FROM OUR SUNDAY ROAST TO OUR DAILY BREAKFASTS, ALL WAS TICKETY BOO!!!

AccorHotels certified review
Peter Friends - 11/10/2017
« Mr »

Nearly perfect. The room was excellent, well equipped, even books of poetry to read. Everything looked new and worked properly. Staff were mostly friendly and helpful. If there was one tiny fault it was with serving staff at breakfast. Surely if a waiter enters the rom to bring something to a table. he/she should glance round the room to see if anybody else needs anything, not scuttle out with eyes down? we had difficulty attracting attention, had to call out several times! Doesn't look good!

AccorHotels certified review
David B. Couples - 11/10/2017
« At the time we registered, we received excellent service at reception, help with our bags and it was good to be there. »

We had last stayed at the hotel 3 or 4 years ago and in the meantime things have have changed particularly the breakfast room. We were given a good room.

AccorHotels certified review
Golfer Business - 10/10/2017
« Stress free and comfortable »

The experience was friendly and stress free. Staff were efficient, polite and went 'the extra mile to make' to make me feel at home. Attention to detail was great. Thank you.

AccorHotels certified review
Mrs J. J. Couples - 10/10/2017
« Mrs Jane J. »

Excellent service, atmosphere and food.

AccorHotels certified review
Andrew A. Couples - 10/10/2017
« Extra mile »

I contacted the queens before our stay to let the staff know it was for a special occasion and they really went beyond the call of duty to accommodate us. We had a very cheap upgrade and our room was superb. We even had a couple of cakes and a card waiting for us. Just why I stay at the queens

AccorHotels certified review
Anonymous Business - 09/10/2017
« an enjoyable stay »

Had an enjoyable stay. The room was very spacious and tastefully decorated to a high standard. The hotel itself was obviously well maintained. It conveyed a lovely Englishness about it. Staff were very attentive and helpful

AccorHotels certified review
Eric E. Business - 09/10/2017
« I have stayed at the Queens hotel several times now and it a consistently excellent service »

As above I have stayed at the Queens hotel several times now and it a consistently excellent service. I find it hard to find an area of criticism or areas for improvement.

AccorHotels certified review
Paul B. Friends - 07/10/2017
« good »

Comfortable room but food not value for money

AccorHotels certified review
Royston S. Friends - 07/10/2017
« Very nice hotel with great staff »

Very pleasant relaxing stay

AccorHotels certified review
Mrs C. Business - 04/10/2017
« Dissappointed »

Attending a conference so therefore had many changes of clothes. Appalled by the tiny space you called a cupboard. Had to take out the ironing board in order to be able to hang our hanging clothes. Luckily we brought our own hangers. Also one drawer and a small space at the top of the cupboard to place clothes from suitcase. We have never been in a room with so little room to put clothes. I dont like living out of a suitcase even for a couple of nights.

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