Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

4.0/5 1,446 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 4,459 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,446 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
D S. Couples - 14/07/2018 AccorHotels certified review
« Best location »

We found the hotel staff professional and friendly.The room was comfortable and it was great that the windows could be opened for fresh air even though there was air conditioning in the room.The breakfast was excellent, with a good selection of both continental and cooked. The car park is reasonably priced for such a central location and were able to park longer than the booking out time,which allowed for some extra shopping without the pressure of finding street parking.

Ian C. Families - 13/07/2018 AccorHotels certified review
« Nice hotel, service poor. »

The hotel was lovely but the service was poor. No one answers the phone from reception, housekeeping. I had to go downstairs twice within a 3o min period to try and get some room service, that was after trying for 1 hr to ring for service. The Central Booking agency that you use needs replacing, it took around 2 hrs in total to book a suite after numerous phone calls. The agency was supposed to ring me back and didn't. I eventually got through directly to the Queens Hotel in Cheltenham and the lady I spoke to was wonderful. ( Cheltenham is my home town) the hotel suite I booked was a treat for my Children as it was my sons Prom Weekend. I stay in Accor hotels a lot and have not experienced poor service like this before.

Elizabeth Couples - 12/07/2018 AccorHotels certified review
« Ok but could have been much better »

The purpose of our visit was to visit the Cheltenham music festival. We had reserved (5 months previously) a deluxe double room with a walk-in shower. After checking in we went to our room (321) - a very nice room but with a shower over a bath with a fixed screen which would have made accessing the shower very challenging. We returned to reception to change our room to one with a walk-in shower and after some time they found us a room (106) with the shower. I did ask the receptionist if this was still a deluxe room and she said that it was slightly smaller architecturally but was still a deluxe room. It was definitely smaller with only one chair and no Nespresso machine so I was sceptical, although the bathroom was much more user-friendly. However, the shower was rather slippery and it was necessary to stand on a towel for security. Many of the guests at the hotel were also attending the festival and were somewhat surprised to discover that dinner at the hotel did not start until 6.30 pm, while the concerts started at 7 pm. Needless to say we and many others had to dine out of the hotel - a lost opportunity. We took breakfast at the hotel on all three mornings - service was very variable. No one appeared to be in charge and the staff, although friendly, were ineffectual and inconsistent. Croissants were not available on one morning, and the kitchen staff seemed unable to cook eggs well. Checking out was rather slow as one member of staff needed instruction to take payment. Surprisingly, the printer for the receipt was in another office behind the reception which delayed the process. Fortunately we checked out early as we were followed by a large party which may have taken some time. All in all, we felt that the experience could have been much better. We have stayed in an MGallery hotel before which was superior in every way.

Mary L. Friends - 11/07/2018 AccorHotels certified review
« Very nice hotel but staff stretched by extra events undertaken e g weddings and christenings whist I was there. »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Attila Koroknai Rooms Division Manager

R L. Families - 11/07/2018 AccorHotels certified review
« Wonderful Memories »

We brought my Mother in Law who had last stayed at the Hotel 30 years ago. We all had a wonderful time the Reception staff helped us move to rooms on the front overlooking the park. Nothing was too much trouble. A lot has changed in 30 years but we heard stories recounting stays made!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. How wonderful for your Mother in Law to return after 30 years, I am so glad she had an enjoyable time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Korkonai Rooms Division Manager

Steve R. Solo - 10/07/2018 AccorHotels certified review
« great stay, fantastic room »

You upgraded my room which was a great surprise, all the staff were really helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Koroknai Rooms Division Manager

Peter Couples - 10/07/2018 AccorHotels certified review
« Mr »

A very welcoming hotel, with everything also very efficient as far as I am concerned. Parking arrangements good. Meals good. Room good. Booking, check in and check out all straightforward. Altogether, left a good impression.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Koroknai Rooms Division Manager

Norman B. Couples - 09/07/2018 AccorHotels certified review
« Not 100 percent satisfactory. »

The room did not look anything like the brochure. The toilet did not function on the first night. Impossible to have two sets of towels on the rail. Our room was available to housekeeping from 9.30 am but had not been made up until 2 o'clock when we returned and reported it. Our room was over the Bistro and the noise was terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At MGallery, we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Attila Koroknai Rooms Division Manager

L. Couples - 09/07/2018 AccorHotels certified review
« A very elegant, gracious hotel in a prime location with excellent staff »

The Queens is an elegant hotel where we have stayed many times and have always been very satisfied with its comfortable room and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback from returning guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Koroknai Rooms Division Manager

Hugh L. Couples - 08/07/2018 AccorHotels certified review

Nice room, but kettle did not work, half an hour before new one was found, internal telephone didn’t work . Putting the plug in the bath was too complicated, breakfast arrived 15 early. Not all bad but a 5 out of 10 is your score

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr l., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At MGallery, we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Attila Koroknai Rooms Division Manager

W. Business - 07/07/2018 AccorHotels certified review
« True English Experience at its best »

It is always a wonderful time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Volker, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback from returning guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Attila Koroknai Rooms Divison Manager

Anonymous Friends - 06/07/2018 AccorHotels certified review
« Mr H. »

Our first stay at the Queens was delightful,friendly staff,loverly atmosphere,looking forward to a return visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Koroknai Roos Division Manager

Anonymous Business - 05/07/2018 AccorHotels certified review
« Comfortable »

Nice comfortable room, good breakfast (although a little slow), pleasant staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alice, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours Sincerely, Attila Koroknai Rooms Division Manager

Anonymous Families - 04/07/2018 AccorHotels certified review
« A very good experience »

Our rooms were very good as always. the Staff are brilliant I left my jacket in room 112, which was kept safely until I collected it on Friday. Thank you very much. I look forward to staying with you in the Autumn

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback from regulat guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's in the Autumn. Kind Regards, Yasmin Keen General Manager

Patrick N. Couples - 04/07/2018 AccorHotels certified review
« A Good overall stay »

Arrival & Parking 10/10 Sherbourne Suite 10/10 Bar and Room Service 9/10 Breakfast 6/10 - Food good, but to obtain timely toast with a full English breakfast was not possible on three occasions. First morning too soon, I then followed the suggested process for day two, which failed and toast arrived only after three requests and breakfast getting cold. Day three process followed again, toast did not arrive until after five requests - now making breakfast stressful and not conducive to a relaxing period - out of character with the rest of the customer service delivery at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience at breakfast did not meet your expectations; please allow me to express my apologies. At MGallery, we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasmin Keen General Manager

Kevin H. Couples - 03/07/2018 AccorHotels certified review
« It was just what we wanted and needed to celebrate 30 years of marriage and the end of our trip to the UK. »

The staff were very courteous and helpful, the room was very clean and the overall experience was fantastic. The relaxed nature of your staff made you feel that nothing was too much trouble and they would genuinely be able to help. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel and our warmest congratulations on 30 years of marriage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit to the UK will include a visit to the Queens. Yours Sincerely, Yasmin Keen General Manager

Marion B. Families - 03/07/2018 AccorHotels certified review
« Lovely hotel, rooms very luxurious, stylish and comfortable »

Comfortable and happy stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback from returning guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

Susan D. Couples - 03/07/2018 AccorHotels certified review
« Very pleasant stay, great location. »

Very good. Staff helpful & friendly. Restaurant food also good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

Katherine P. Couples - 03/07/2018 AccorHotels certified review
« Lovely room but poor service »

We really liked the room - large, clean and with a comfortable bed. The disappointing experience was at breakfast - the service was very slow and some buffet items needed replenishing. We ordered our cooked breakfast but it took over 30 minutes to arrive, and that was after we had prompted the waitress! When it arrived it wasn't even particularly hot - very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine, Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience at breakfast did not meet your expectations; please allow me to express my apologies. At MGallery, we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address this and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Yasmin Keen General Manager

Satbir W. Friends - 02/07/2018 AccorHotels certified review

Was pleasant over all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Satbir, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Yasmin Keen General Manager

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