Queens Hotel Cheltenham - MGallery by Sofitel 4 stars

TripAdvisor rating 4.0/5 1,632 reviews
Queens Hotel Cheltenham - MGallery by Sofitel
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Room 1

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Hotel extras

  • A prestigious location in the heart of Cheltenham

  • An elegant Grade II-listed site by English Heritage

  • A majestic space for stylish events

  • Beautiful Classic Gold Cup Bar with more than 40 Gins

  • Renown Queens Afternoon Tea and Sunday Lunch

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery by Sofitel

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodations

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Phone
  • Direct dial telephone
  • Mini Bar(...)

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Phone
  • Direct dial telephone
  • Mini Bar(...)

RENASCENCE DELUXE SUITE, 1 King Size Bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Phone
  • Direct dial telephone
  • Mini Bar(...)

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Photo non contractuelle / Strictly non binding

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more
Queens Hotel Cheltenham - MGallery by Sofitel Meeting Room

Our guest reviews for
Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,382 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,632 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Queens Hotel - lovely hotel, lovely location, lovely town

Customer review rating 4.4/5

Roy Couples - 13/05/2019 AccorHotels certified review

Excellent. Very helpful staff, great room.

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Normal high standard

Customer review rating 4.4/5

Phil Couples - 13/05/2019 AccorHotels certified review

Good stay with all aspects good.

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Relaxing

Customer review rating 4.4/5

Karen R. Couples - 12/05/2019 AccorHotels certified review

Friendly and relaxing, ideal setting for the jazz festival.

Dear Ms R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Lovely hotel but v noisy room

Customer review rating 4.4/5

Andrew T. Solo - 12/05/2019 AccorHotels certified review

As always excellent hotel and service , but room I was given was above the entrance to brassiere , very noisy till around 12 am

Dear Mr T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have asked my colleagues to make a note about your preference for your next stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

The room and service were excellent.However the bar was unmanned for long periods and we and others had to wait for some time.

Customer review rating 4.4/5

Not F. P. Couples - 10/05/2019 AccorHotels certified review

Service generally very good. The room was excellent. The bar service was poor being unmanned for long periods and having to wait for attention as did other guests while we were there. Breakfast was mixed - the fruit was very good however the cooked portion could have been better. The bacon was cooked folded so that one side was ok the other was not cooked so well. (We had asked for well done and we both dislike folded bacon which by definition cannot be cooked properly). My wife's scrambled egg was watery. Coffee could have been hotter. We like the hotel as it is well placed and have stayed on numerous occasions.

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that the breakfast was not to your expectations as we are usually receiving very good feedback. I have shared this with the team and they will ensure that retraining is been done. Should you come back please feel free to tell us as i would like to offer you one day of breakfast free of charge. I will ensure that the breakfast is cooked to your expectations as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

We sought and found a reasonably priced hotel of excellence,

Customer review rating 4.4/5

Murdo M. G. Couples - 09/05/2019 AccorHotels certified review

Reception and offer of help wonderful. Incidently the newly baked cookies were to die for Loved the soft furnishings and decor in public areas bars and dining rooms Bedroom pleasant and comfortable but space only for one chair - - - a minor criticism Dining room service and food and drink of a high order How lovely to have table service at breakfast. We seldom have anything but buffet-style breakfast these days We often sit working out what time has lapsed since the eggs were fried-Not at The Queens We used your hotel often in the past but in later years we changed our allegiance as we felt it's nature and quality had gone downhill. On this occasion it's siting fitted in with our other activities so we took a gamble We are delighted we did and we shall certainly see you again ------ Please view the critique we E-mailed to the booking agency

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

comfortable relatively basic four star hotel

Customer review rating 4.4/5

Caroline Business - 09/05/2019 AccorHotels certified review

room comfortable but small. window looked ovwr other walls of the hotel and back of kitchen so sound of extractor fan could be heard and no view. breakfast good serving plenty of fresh fruit .

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have asked the team to put in a preference for the bedroom and the view should you be coming back to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

very comfortable hotel with excellent service

Customer review rating 4.4/5

John R. Couples - 08/05/2019 AccorHotels certified review

an excellent experience overall, great breakfast and friendly helpful staff. excellent décor in bedrooms and throughout all of the hotel. However, we found that the bar closed very early which was a shame as the bar had a very good atmosphere.

Dear Mr r., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

A lovely building in a great location

Customer review rating 4.4/5

Jim G. Couples - 08/05/2019 AccorHotels certified review

Great service at reception and nice room. Loads of car parking, which was great. Glad we didn't have breakfast, because it looked quite disappointing. Our only other disappointment was that the bar closed early on Sunday evening (during the jazz festival).

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you feel the breakfast buffet looked disappointing, but I can assure you that the feedback is all the way positive form our guests. We do offer the continental selection on a buffet and any hot option are cooked fresh. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

MRS

Customer review rating 4.4/5

Aarti A. Families - 08/05/2019 AccorHotels certified review

I HAD A WONDERFUL STAY...YOUR CUSTOMER SERVICE IS FANTASTIC.

Dear Aarti A., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

As usual.. a nice quality visit

Customer review rating 4.4/5

Komori Couples - 08/05/2019 AccorHotels certified review

People so nice, surroundings relaxing

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Nice, but not what I expected for the cost and four stars

Customer review rating 4.4/5

Anonymous Couples - 08/05/2019 AccorHotels certified review

Our room was tiny. It was grubby and tired. For example their was blood on the sanitary dispenser in the bathroom. The pillows didn’t have protectors and the pillow was stained The carpet didn’t seem to have been hoovered under the bed, so there were bits on the floor. The previous guests’s used food tray was still outside our room door when we checked in. The coffee lounge had a faint drain odour.

Dear Mr t., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am disappointed as well that you found the room like that and I can can assure you that this is not usual high standard. I want to offer you 25% discount on the rate per night for the inconvenience caused and should you decide to come back I will offer a discounted rate and a free upgrade. If you can confirm that back to me than I will ask my team to ensure this is processed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erol Uray General Manager

Very relaxed, comfortable stay.

TripAdvisor rating 4.0/5

977keh Couples - 08/05/2019 TripAdvisor review

It is always a pleasure to stay in this fabulous hotel. The staff are friendly and helpful and I always feel pampered, The rooms are super comfy and it is in a perfect location for exploring the town. We stayed during the Jazz Festival and my only suggestion would be to have more bar and kitchen staff on duty when the headline acts finish in the evening as lots of guests pile back for drinks and bar food and the poor staff on duty on Saturday night were rather overwhelmed. It did not spoil our stay however and we can't wait to return.

Thank you so much for your comment. It is always our pleasure to welcome you back and to know that you keep enjoying the hotel and the location! We have shared your feedback with the team and we definitely take your comment in consideration. We hope to welcome you back soon! s Sincerely, Erol & the Mgallery Queens Hotel Cheltenham family

Mrs

Customer review rating 4.4/5

V. P. Couples - 07/05/2019 AccorHotels certified review

A fabulous stay enjoyed again - a great location for the Jazz Festival. A good buzz in the bar, lovely breakfast and very friendly and personable staff throughout the hotel. Our room 123 was small but had everything we needed as we were out and about for most of the weekend. Really comfy bed and good tea/coffee making facilities, good bathroom toiletries and mini fridge. Our only negative comment would be the constant noise at night, which we think was either from the kitchens downstairs or from the service lift and the view from room was non existent. We will definitely stay with you again but will insist on another room.

Dear P. , We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have asked the team to make a note about your room preference. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Charming Hotel

Customer review rating 4.4/5

Carrie Couples - 07/05/2019 AccorHotels certified review

The bedroom was light, bright and well equipped, however, the bed was not comfortable on one side, it may have been broken ir had a different mattress. The bar was nice but let down by staffing, the woman serving did not know the drinks requested and was extremely slow. Breakfast service and food was fantastic.

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that the bed was not comfortable for you and i have asked my team to check this. Please accept my sincerest apologies for the shortcomings in service in the Bar. I will discuss this with the F&B Manager to ensure enough training is provided to the team Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Wonderful Hotel

Customer review rating 4.4/5

Marie G. Couples - 07/05/2019 AccorHotels certified review

Lovely hotel in a great location. Comfortable rooms, friendly professional staff and wonderful food.

Dear Ms G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

good

Customer review rating 4.4/5

Rob B. Business - 07/05/2019 AccorHotels certified review

As always- pleasant staff, great surroundings, conducive to business.

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Disappointed

Customer review rating 4.4/5

Dee Families - 07/05/2019 AccorHotels certified review

The room was extremely noisy, people shouting and arguing outside our room that faced onto a side street. I was very disappointed that a large amount of money was pending for 6 days before being released! This should not happen when payment was taken and cleared on departure.....

Dear Ms V., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The town is on the weekends very busy and there will be quite a few guest passing the hotel late at night. We do our best to allocate quite rooms if requested or move the guest if possible. I can confirm that we have already the approval for secondary glazing from the council and will start this project very soon. I am sorry that the amount was blocked for so long, we are releasing the amounts straight away but not every bank releases the amount immediately. We are offering payment straight away on arrival as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erol Uray General Manager

A smart hotel, shame about the booking process

Customer review rating 4.4/5

Anne J. Families - 06/05/2019 AccorHotels certified review

Very pleasant staff, beautifully appointed environment (particularly likes the art in the public spaces), slightly slack service at breakfast but super super service and perfect food for a family supper

Dear Ms J., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Could you explain me more about the breakfast service? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Return to excellent location

Customer review rating 4.4/5

E P. Solo - 06/05/2019 AccorHotels certified review

Same lovely room as before. Relaxing stay. Sorry I could not stay longer as fully booked. Breakfast smoked salmon too salty for my taste, otherwise lunch good and breakfast plentiful. Staff attentive and helpful. Will try to book again for next visit to 2020 Cheltenham Jazz Festival.

Dear Ms P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your feedback with regard to the breakfast. I have forwarded this to the chef. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager
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