Queens Hotel Cheltenham - MGallery by Sofitel 4 stars

TripAdvisor rating 4.0/5 1,622 reviews
Queens Hotel Cheltenham - MGallery by Sofitel
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Hotel extras

  • A prestigious location in the heart of Cheltenham

  • An elegant Grade II-listed site by English Heritage

  • A majestic space for stylish events

  • Beautiful Classic Gold Cup Bar with more than 40 Gins

  • Renown Queens Afternoon Tea and Sunday Lunch

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery by Sofitel

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodations

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Phone
  • Direct dial telephone
  • Mini Bar(...)

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Phone
  • Direct dial telephone
  • Mini Bar(...)

RENASCENCE DELUXE SUITE, 1 King Size Bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Phone
  • Direct dial telephone
  • Mini Bar(...)

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Photo non contractuelle / Strictly non binding

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more
Queens Hotel Cheltenham - MGallery by Sofitel Meeting Room

Our guest reviews for
Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,291 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,622 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Relaxing comfortable

Customer review rating 4.4/5

H. Couples - 19/04/2019 AccorHotels certified review

Our room had everything we needed appreciated tea coffee and bottled water. The food was very good especially the choice at breakfast.

Queens in Cheltenham

Customer review rating 4.4/5

Luke Business - 19/04/2019 AccorHotels certified review

Quick overnight for early morning meetings. Room was comfortable with great facilities.

We had 2 nights here, Good service, clean well kept room, and excellent dining.

Customer review rating 4.4/5

John S. Couples - 18/04/2019 AccorHotels certified review

We had a good welcome, and our room was ready. The room was an upgrade and this made a difference. A lot of stairs. Room had some road noise. Breakfast was very good. Returning in 2 weeks

Lovely stay. A real treat!

Customer review rating 4.4/5

Ruth H. Families - 18/04/2019 AccorHotels certified review

My daughter and I were welcomed beautifully. It was very thoughtful to put fresh chocolate and nail varnishes in the room. The room was lovely and breakfast next morning was great. Also very nice to have waived parking fees for us.

Superb

Customer review rating 4.4/5

Edward O. Business - 18/04/2019 AccorHotels certified review

Excellent, great rooms, staff, breakfast, bar.

Beautiful hotel

Customer review rating 4.4/5

Denise G. Couples - 18/04/2019 AccorHotels certified review

From point of reception to the house keeper for our room , everyone was polite , helpful, really courteous, they all couldn’t have made our 2 day stay anymore welcoming . The hotel is amazing , our room perfect , everything was there , even a sewing kit which unexpectedly I had to use .. I would most definitely recommend this hotel and would love to stay again if we were to go to Cheltenham

Wish we stayed longer

Customer review rating 4.4/5

Zoe Couples - 18/04/2019 AccorHotels certified review

I booked as a surprise for my boyfriends birthday and from the minute the cab pulled up it had the wow factor. Beautiful clean hotel and so much character. Perfect location walked everywhere. Staff were lovely but not intrusive. Left a card and amenity in the room for his bday which made it special. Room was a little on the small side but when we experienced the bed and pillows quickly forgotten. It was so comfortable I wouldn’t consider trying anywhere else and would like to stay again so can take advantage of the hotel more as we had a busy itinerary for the weekend.

Good as expected

Customer review rating 4.4/5

Elkan L. Business - 18/04/2019 AccorHotels certified review

Bedside table needed attention and there were no tissues. The absence of a restaurant in the evening is serious, and crowding into the bar is no solution. Guests staying in the hotel should not have to pay for parking

Always good at the Queens.

Customer review rating 4.4/5

Mike J. Business - 17/04/2019 AccorHotels certified review

Great room. fantastic breakfast and great staff. Nothing too much trouble. Please get some firm pillows or let me know you have them in.

nice overnight stay

Customer review rating 4.4/5

Amanda Couples - 16/04/2019 AccorHotels certified review

Great front of house. Nice size room. Beds very comfortable. Noisy room due to creaking floor boards above us. View of car park not great after spending £185 for a nights stay. Gluten free breakfast also not up to standard for £17.50 all I git was 2 slices of white toast and two rashers of bacon. The cakes given for breakfast, Mocha and ginger were pretty poor.

Ok, but the room was a bit noisy

Customer review rating 4.4/5

Andyb Business - 15/04/2019 AccorHotels certified review

All quite good, however there was a noisy like a gas boiler drumming constantly

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to ask the team about different pillows. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Great stay- shame about parking charge

Customer review rating 4.4/5

Katie Couples - 14/04/2019 AccorHotels certified review

Couldn’t have asked for more- all staff helpful and polite, delicious food, lovely room. Having to pay an additional £13 per night to park the car in the car park just put a dampener over our stay and is why I’ve not given 10 stars. The cost for this should be included in the overall price.

Dear Ms F., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Our 40th anniversary made special staying in your hotel.

Customer review rating 4.4/5

Karen J. Couples - 14/04/2019 AccorHotels certified review

Very friendly and helpful staff

Dear Ms J., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Loved every inch of the hotel

Customer review rating 4.4/5

Pamela H. Business - 13/04/2019 AccorHotels certified review

Hotel is beautiful, room was comfy, staff was attentive and helpful and breakfast was excellent.

Dear Ms H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Only one night.

Customer review rating 4.4/5

Anonymous Families - 13/04/2019 AccorHotels certified review

Front reception were most helpfull in upgrading our room.

An excellent two night stay in a boutique hotel

Customer review rating 4.4/5

Dr R. M. Couples - 13/04/2019 AccorHotels certified review

We enjoyed a two night stay in a superior room in a very central location in Cheltenham. We were therefore able to explore lovely Cheltenham for the first time. The room was lovely with all amenities. Our only criticism was a somewhat disturbing hum from the ventilation system at night. The breakfast was exceptional with a huge choice.

Customer review rating 4.4/5

Anonymous Couples - 13/04/2019 AccorHotels certified review

absolute great servive. fabulous.

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Relaxing

Customer review rating 4.4/5

Jaysam Couples - 12/04/2019 AccorHotels certified review

A lovely hotel excellent rooms beds bedding facilities, friendly reception, ar resturant staff. Would defiantly stay again. Only thing that spoilt was the 3 knocks we received on our door on the Sunday morning . Due to check out at 12 so found like being forced out and rude. Only thing to spoil a good stay.

Relaxing stay

Customer review rating 4.4/5

Anonymous Couples - 12/04/2019 AccorHotels certified review

Check in was excellent. The staff at reception were very friendly and helpful. We had chocolates and a card in our room to celebrate our anniversary which was a nice touch. Lovely clean room. Breakfast was tasty and plentiful but let down by the staff who were quite brisk in manner and not very friendly.

magnificent classic hotel

Customer review rating 4.4/5

David B. Couples - 12/04/2019 AccorHotels certified review

rooms very comfortable great location good parking

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager
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