Queens Hotel Cheltenham - MGallery 4 stars

TripAdvisor rating 4.0/5 1,672 reviews
Queens Hotel Cheltenham - MGallery
See on a map
+ 16 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Meeting and events space accommodating up to 120 guests

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • Grade 2 Listed English Heritage Building

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodations

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Mini Bar

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Mini Bar

RENASCENCE DELUXE SUITE, 1 King Size Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Photo non contractuelle / Strictly non binding

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,646 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,672 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Staff pleasant, facilities poor, extra for this extra for that is not good, gone down hill from the old days.

Customer review rating 4.4/5

Hugh R. Couples - 14/08/2019 AccorHotels review

Head of one of the biggest companies in Cheltenham in the seventies and eighties I was so looking forward to coming back to the Queens. Have to say very disappointing.

Mrs Lydia B.

Customer review rating 4.4/5

A V. E. W. H. I. A. L. L. W. V. F. S. Couples - 14/08/2019 AccorHotels review

stayed last weekend with my brother in law and his wife as we were celebrating our wedding anniversaries. so two double rooms booked through secret escapes

Pleasant weekend break

Customer review rating 4.4/5

Mr &. M. P. Couples - 13/08/2019 AccorHotels review

My husband and I stayed here for one night on our weekend break in Cotswolds. You cannot fault the friendly staff, comfortable surroundings & rooms and the food in the restaurant. Would definitely recommend a stay here!

Dear Ms P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Staff excellent, Room allocation poor.

Customer review rating 4.4/5

John A. Couples - 13/08/2019 AccorHotels review

I booked the room in May for myself and my wife. As I have had mobility issues, since an accident a year ago and I am only able to walk with the aid of crutches. Accordingly, my wife telephoned the Hotel and spoke to reception about her concerns about good access to Parking and room access. We were very surprised therefore when we checked in to find that not only were the residents lifts out of service, about which we had not been notified, but the room, a Superior Queen room, 131, was only accessible by several staircases along several corridors on the first floor. This proved to be most difficult for me and my wife asked for a room that was more accessible but we were told that the only room available was room 123 on the first floor. This room was however, much smaller and much less well appointed than the room we were originally allocated. We were not offered a refund of the difference between the price of the two rooms. It is my intention to write to the General Manager of the Hotel to ask for a refund of this difference and an explanation of why were allocated a room with such poor access in the first place especially considering that my wife had specifically pointed out the fact that i had mobility issues. The staff on duty over the period of our stay were helpful, charming and polite and i would like to commend them.

Dear Mr A., I hope this message finds you well and that you had a safe journey back. I am reaching you in regards to your feedback about your recent stay with us. Please allow me to express my most sincere apologies for the issue you have experienced. We always do our utmost to make sure our room allocation matches all our guests’ preferences and requests. I am sorry the first room allocated was not as accessible as requested prior to your arrival. I will investigate this and address it with my team to ensure it will not reoccur in the future. I can however assure you that both room 131 and 123 are Queen Superior Rooms – the difference in size and layouts is due to the Grade II listed nature of the building. I would like to issue you with 2500 complimentary LeClub points – for the value of approximately £40.00 as a gesture of goodwill given your less than satisfactory experience. To do this I would have to have your consent to use your email address to enrol you to our membership program. LeClub points can be used in any Accor hotel worldwide towards your accommodation charge or any extras. On a separate note, I am delighted to read that you found our staff to be excellent and I will pass on the feedback to them. Looking forward to hearing from you. Kind regards, Marco Colombo - Front Office Manager

A quality hotel!

Customer review rating 4.4/5

E. S. Couples - 12/08/2019 AccorHotels review

We had an excellent stay. Location could not be better. Very useful to have the parking facility. The hotel oozes charm & history. The furnishings throughout reflected this, very sympathetically done & with quality. The breakfast was one of the best we’ve had for a long time! Excellent choices of fresh produce. The staff were friendly , professional & nothing was too much trouble!! Highly recommend The Queens!

Dear Ms E., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Stunning hotel

Customer review rating 4.4/5

Debby S. Couples - 12/08/2019 AccorHotels review

Fantastic hotel, very quaint and in a beautiful location. The suite was all we wanted for our honeymoon. Only downside was that the person who brought breakfast to our room in the morning seemed a bit rude and forgot toast which we had ordered on the form.

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read about your experience during the room service breakfast and I have since reminded the team of checking the orders first and also with regards to the behaviour. My colleagues will credit points for the inconvenience caused. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Mr C.

Customer review rating 4.4/5

C. H. C. Families - 11/08/2019 AccorHotels review

Pleasant and staff is helpful. But Housekeeping did not give enough shower gel quite often.

Dear Mr C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that you feel that Housekeeping was not attentive enough. We do refill the shower and shampoo bottles regularly but it seems on this occasion it was missed out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Mr Barry h.

Customer review rating 4.4/5

Barry H. Friends - 10/08/2019 AccorHotels review

poor reception staff - didn't get told about the car park charge "just come to reception when you are ready to go and we will give you a token to get out" (could have mentioned the charge, instead of implying there wasn't one). When returning from the night out, no bar open and the excuse of the receptionist was we have no staff. very poor indeed for a supposed 4* hotel. room was excellent / breakfast was very good.

A comfortable and relaxing hotel

Customer review rating 4.4/5

Bill P. Solo - 10/08/2019 AccorHotels review

Comfortable bed and pleasant room with friendly staff. The only problem that on certain days the service for breakfast was poor.

Dear Mr P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read about the service at breakfast. Please accept my sincerest apologies. I have spoken to the team and reminded them of the organisation of the breakfast. I have asked the team to credit your points for the inconvenience caused. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Comfortable friendly hotel

Customer review rating 4.4/5

Anonymous Couples - 10/08/2019 AccorHotels review

Relaxing atmosphere, great location, comfortable room and good breakfast

Dear Ms M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Ok but more drawers needed in rooms and bar to be open on return from concerts

Customer review rating 4.4/5

Helen R. Friends - 08/08/2019 AccorHotels review

Staff nice room huge and a bit cold which was nice as it was very hot. Not enough drawers so had to live out if my suitcase.

Fantastic hotel, stayed before but AC not working in room

Customer review rating 4.4/5

Jason H. Business - 08/08/2019 AccorHotels review

As always (stayed before) great experience. Staff helpful, check in smooth. Shame the lift is out of service, but thats ok, everything needs updating from time to time! Also AC in room 326 wasn't working. Only stayed the one night, so not the end of the world.

OK

Customer review rating 4.4/5

T Couples - 07/08/2019 AccorHotels review

Room dated and basic.

Service and staff we excellent

Customer review rating 4.4/5

Steve W. Friends - 07/08/2019 AccorHotels review

On our arrival we were warmly welcomed and treated professionally but made to feel very much at home. Nothing was too much trouble.

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Mrs

Customer review rating 4.4/5

D W. Couples - 06/08/2019 AccorHotels review

Overall an excellent stay but our was very noisy as it overlooked a busy road and nightlife

Dear Ms w., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Lovely 1 night stay

Customer review rating 4.4/5

Noelle Families - 06/08/2019 AccorHotels review

We decided to book this hotel last minute and had very good time. The staff was really nice and helpful. Matthieu helped us with the baby cot we asked for. We had a dinner in the restaurant and again the staff was very pleasant. Christophe was really lovely. The only thing is that it would have been good to have proper mattress for our baby cot. We have been told that there were other babies in the hotel and might have all been taken already but Matthieu was very helpful to re-adjust the bed so that it does not get too hard for our baby. The room had a good design and the bed very comfortable. The breakfast was really good and there was plenty of choice. We have been charged lunch by mistake which I noticed later when receiving the invoice via email. I have let them know and waiting for correction.

Dear Noelle B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry if the baby bed was not comfortable, but I am very glad that Matthieu has been so helpful. I will ask my team to look into this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

We were very pleased with all aspects at the Hotel.

Customer review rating 4.4/5

David K. E. Couples - 05/08/2019 AccorHotels review

We enjoyed our stay. Our room and the restaurant service was excellent. In addition, the kindness shown at reception was very much appreciated.

Dear Mr E., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

fantastic

Customer review rating 4.4/5

Martin Friends - 05/08/2019 AccorHotels review

old World charm and courtesy from a fantastic front desk team to the brilliant waitresses in restaurant and the food was absolutely beautiful in appearance and taste. situated in a central position so not a far walk from anywhere both Hotel and Gardens immaculate the only downside was one of the barman was a little bit on the miserable side who gave us no acknowledgement that he even knew we were there as we stood waiting to be served in an empty bar why he seemed to be bottling up surely that could have waited a couple of minutes as I said bar empty at that moment in time.

Satisfied stay

Customer review rating 4.4/5

Claire M. Couples - 05/08/2019 AccorHotels review

Breakfast room was far too busy on Sunday morning and we had to wait for a table. We decided to find somewhere else to eat breakfast as the wait was too long. Good central location. friendly reception staff Breakfast on the Saturday morning was average. Coffee was terrible.

50th Birthday Celebrations - excellent!

Customer review rating 4.4/5

Ruth G. Couples - 05/08/2019 AccorHotels review

What a lovely way to celebrate mine and my niece's 50th birthdays. When checking-in, we were casually talking about our unusually delayed journey and were then surprisingly offered complimentary drinks to help us unwind which was extremely kind and thoughtful. We'd had to delay our Afternoon Tea due to the delay, but this was not a problem at all and had a lovely experience. The room was very spacious, clean and tidy. Huuuge bed! Breakfast again was very good, plenty of choice. Overall and excellent stay...thank you.

Dear Ms G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in cheltenham