Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

The Promenade 
GL50 1NN  CHELTENHAM
UNITED KINGDOM

1,263 reviews
TripAdvisor Rating Based on 1,263 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,435 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,263 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Otto Friends - 16/08/2017
« Very enjoyable »

It was a thoroughly enjoyable experience

AccorHotels certified review
S. C. Couples - 15/08/2017
« Weekend away for double celebration »

As always the service was impeccable, Staff are so friendly helpful, our room was perfect again and the lovely card and cakes for my husbands birthday and out anniversary were a lovely surprise. We love the queens hotel and will be back again soon thank you xx

AccorHotels certified review
A. Couples - 15/08/2017
« Pleasant stay »

Helpful staff, a pleasant room, good food, and an opportunity to stroll around the attractive parks and shops.

AccorHotels certified review
Steve F. Couples - 15/08/2017

Very clean, staff brilliant, location superb. Disturbed in the night by guest in room above walking about ( I assume soundproofing an old building is difficult) and was disappointed to have to pay for car parking given the cost of the room.

AccorHotels certified review
Sandie S. Couples - 15/08/2017
« Very good »

Relaxing and peaceful

AccorHotels certified review
Mr B. Couples - 14/08/2017
« A lovely stay »

After the initial booking issues we where pleased with our room and the added breakfast which was a nice surprise. The room was very nice, although quite cool and road side noise distracting in late evening, people not cars. Restaurant was lovely for breakfast but I would say staff attention not uniform and some simple errors I'd imagine not normal for an establishment of this class. That said, overall a very nice stay thanks.

AccorHotels certified review
Richard A. Friends - 14/08/2017
« Quality room & sevice »

Lovely setting & building for a quality hotel with some nice decor, furnishings & fittings.Excellent room,comfortable bed with all the necessary amenities. Staff were friendly & very helpful. Very good breakfast & as we were here for a function it is hard to judge the restaurant;however for a large function the food was excellent.If there is a criticism the Champagne was served a little warm!!

AccorHotels certified review
Anonymous Solo - 14/08/2017
« Comfortable and clean room »

There was a wait to check in I think a larger reception desk would allow better check in. But the room was very good clean and comfortable.

AccorHotels certified review
Jerome Couples - 14/08/2017
« Great room, poor breakfast »

Really enjoyed our stay. The room was great with all the amenities we would expect and very comfortable bed. Hotel is in great location too and staff were friendly. Massive disappointment was the breakfast, we ordered the full English. I found mine blend, the bacon was too thick. My wife was similar and on top of that, her sausage was uncooked on one side. We complained and my wife was offered an alternative but she was put off. We had some Serrano ham and it was cut too thick and too difficult too swallow. Overall a very disappointing experience which somehow spoilt our overall experience. We were offered breakfast part of the package as this was to celebrate our 10th year wedding anniversary but it was a real let down

AccorHotels certified review
Liam I. Couples - 13/08/2017
« A COMFORTABLE AND RELAXING HOTEL IN THE CENTRE OF CHELTENHAM »

THE HOTEL IS WELL APPOINTED AND TASTEFULLY FURNISHED THROUGHOUT. THE ROOM WAS LARGE, WELL FURNISHED AND EQUIPPED WITH A VERY COMFORTABLE BED AND LARGE SCREEN TV. THE VIEWS FROM THE ROOM WERE OVER THE PUBLIC PARK OPPOSITE AND AT NIGHT THE ROOM DID NOT SUFFER FROM ANY STREET NOISE. STAFF WERE FRIENDLY AND HELPFUL. THE BREAKFAST WEAS EXCELLENT QUALITY. THE HOTEL IS CONVENIENTLY SITUATED A SHORT WALK FROM THE TOWN CENTRE.

AccorHotels certified review
Mrs.p. R. Couples - 08/08/2017
« First class!! »

Everything first class,only criticism is that there is no hand rail in the shower for getting in and out,otherwise could not fault anything.Staff very pleasant and accommodating.

AccorHotels certified review
Anonymous Couples - 07/08/2017
« Luxury in the centre of Cheltenham »

As a Gold member I was invited to upgrade, the room was absolutely beautiful and beyond all of our expectations. The building itself is stunning and has been very tastefully decorated, the rooms were very luxurious and the bed was extremely comfortable. The staff on reception, in the bar and in the restaurant were all lovely they couldn't do enough for us. They anticipated our every need and were warm and welcoming.

AccorHotels certified review
Jessica Families - 07/08/2017
« Well looked after »

Always got checked on to ensure we had everything that we needed to have a good and comfortable stay at the hotel

TripAdvisor review
RobertEaston Couples - 07/08/2017
« Great position, comfortable rooms. »

Close to the town centre, shops, restaurants, etc. Has it's own (pay) carpark with plenty of space except on Saturday. Breakfast well presented and varied. One issue with the room we had was a lack of drawer space, otherwise very nice.

AccorHotels certified review
Craig Families - 06/08/2017
« Great rooms and beautiful hotel »

Family trip from US to UK. Stayed at the Queens 37 years ago when my family moved to England for a year. Hotel is as nice as I remember from 37 years ago. I love all the room updates, but the hotel felt the same as many years ago, elegant and comfortable. Breakfast food was great.

AccorHotels certified review
L. M. Families - 06/08/2017
« Fantastic Stay! »

Beautiful hotel, friendly and attentive staff in all departments. Great location-within easy walking distance to the town centre. Rooms are spacious, clean & well presented. Breakfast is delicious, good range of options both continental & cooked. Would definitely recommend!

AccorHotels certified review
Carol G. Business - 06/08/2017
« Short break »

Pleasant staff good breakfast poor choice of bedroom too small for two people bathroom also small. No air con it was hot in the room and stuffy due to size too much noise to leave the window open. Ventilation poor in shower room.

AccorHotels certified review
Judith K. Couples - 05/08/2017
« Quick stop over in a beautiful hotel in the town I used to live in. »

Having had a much longer Friday afternoon journey than we hoped for, we arrived at the hotel very late for a local party. Reception were very quick and calming and arranged a taxi for us to leave within 10 minutes of our arrival. We had a much more leisurely Saturday morning and the breakfast staff were very attentive. Though we didn't stay long enough to use any other services or areas of the hotel what we did experience was superb.

AccorHotels certified review
Gb Families - 05/08/2017
« Super stay at a great hotel in the heart of Cheltenham. »

My wife and I really enjoyed our stay at the hotel. It was very easy to get to from the train station and also well situated in the middle of town. The staff were very good to us and the accommodations were excellent.

AccorHotels certified review
Anonymous Business - 03/08/2017
« I love staying at The Queens and the recent upgrade of the rooms and facilities is amazing. »

The Rooms are wonderfully appointed. There is a real sense of quality everywhere within the hotel. All the staff were so helpful and made my experience enjoyable. It is so good to stay at a hotel with a "front desk" and helpful staff. Of course the hotel remains perfectly situated in the center of Cheltenham.

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