Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

4.0/5 1,463 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,534 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,463 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Robertsom Couples - 08/08/2018 AccorHotels certified review

I was disappointed that the room, even though a Superior one was rather small. It had not been checked over properly prior to our arrival. There were cobwebs on the centre light. The bulb did not work in the bedside light and the sink and bat( did not drain away properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane, Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At MGallery, we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address the issues you raised and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Attila Koroknai Rooms Division Manager

Yahya Families - 08/08/2018 AccorHotels certified review
« Yahya »

The hotel location is perfect,very clean. Customer service was wonderful. Hotel management was extremely helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Koroknai Rooms Division Manager

Gary Couples - 08/08/2018 AccorHotels certified review
« Relaxing »

Found the hotel very clean and comfortable had a nice room overlooking the front Excellent food Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr m., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Koroknai Rooms Division Manager

Liz T. Families - 08/08/2018 AccorHotels certified review
« Very pleasant stay »

Beautiful Hotel. Very pleasant staff. Lovely clean and luxurious hotel in a stunning location. Only slight criticism is the size of the bedroom but the shower room was excellent and there was every requisite we possibly needed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Koroknai Rooms Division Manager

Sarah S. Families - 08/08/2018 AccorHotels certified review
« Disappointing rooms for a sofitel »

The hotel was in a great position but the bedrooms were disappointing as they were extremely small, interconnecting rooms which, when the interconnecting doors were open, were impossible to manoeuvre around. The bathrooms were also extremely small with only showers and no surfaces or towel rails. The restaurant and bar were freezing as the air conditioning was blasting out all the time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Attila Koroknai Rooms Division Manager

Anonymous Families - 07/08/2018 AccorHotels certified review
« broadly positive, the wedding event was excellent, breakfast was mixed with monday the poorest of the 3 mornings »

room was fine, well presented and looked after each day breakfast--there did not seem to be sufficient staff some days ordering hot food was a random process--so someone sat us down--but did not come back to collect hot food order--on Monday we waited 30 mins--and folks who came in after us were served earlier

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience at breakfast did not meet your expectations; please allow me to express my apologies Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Attila Koroknai Rooms Division Manager

Christine I. Families - 07/08/2018 AccorHotels certified review
« Adequate »

My sister and I had a pleasant 2 night stay but should point out that prior to our visit, my husband phoned to explain that my sister has slight mobility issues and cannot manage steps. He emphasized that the room should be easily accessible from the lift via a flat corridor without any steps. On arrrival, we were given a room which had not one but two separate sets of steps on the approach. We were immediately given another twin room which was smaller and which we were obliged to accept. NOT good enough!. Having had an assurance from your staff that these requirements would be noted, it seems that it was a waste of time making that phone call.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs i., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At MGallery, we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila Koroknai Rooms Divsion Manager

Deborah W. Families - 07/08/2018 AccorHotels certified review
« Room very small compared to other guests in the same wedding party, paying the same as us. The night staff were not very helpful and also came over as very rude »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the staff concern you raised and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Attila Koroknai Rooms Division Manager

Mrs W. Families - 07/08/2018 AccorHotels certified review
« Absolutely brilliant! »

Wow! What a great hotel with absolutely wonderful staff! From the minute we arrived the service we received exceeded our expectations. Lovely rooms, great food (even for a gluten/dairy free diet) and passionate people. Loved it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen

Lucy Couples - 06/08/2018 AccorHotels certified review
« Not spectacular »

Although we booked and paid for what I thought was one of the best rooms, it wasn’t as big or as nice as the pictures you had shown on the website. Also on three separate occasions staff opened the door to our room which I was extremely unhappy about.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At MGallery, we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address the issues you raised and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila Koroknai Rooms Divsion Manager

Joshua A. Couples - 06/08/2018 AccorHotels certified review
« Fantastic- Staff at reception desk very friendly and accomodating - »

Wonderful---Michael the doorman was great--he made our holiday in the Cotswold extra ordinary by giving us directions and places to visit towns of interest and just being there for us-I cannot thabk hin enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team and in particular Michael. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Koroknai Rooms Divsion Manager

Anonymous Families - 06/08/2018 AccorHotels certified review

Lovely stay as usual. I use the hotel on every visit to family in Cheltenham. The staff are friendly and very professional. The location is ideal with parking and comfortable facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback from our regular guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Yours Sincerely, Attila Koroknai Rooms Division Manager

John O. Couples - 06/08/2018 AccorHotels certified review
« Good experience »

Overall good. Was a bit surprised the renaissance suite was not a proper suite. But it was a nice room overall. Breakfast service on the saturday morning was very poor. We had to ask 3 times can someone take our food order, and my coffee never came when ordered. Sunday was much better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience at breakfast did not meet your expectations; please allow me to express my apologies Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Koroknai Rooms Division Manager

Couples - 06/08/2018 TripAdvisor review
« A truly historic building »

This is a truly historic building, something one should bear in mind when assessing the Hotel. The staff were without exception very professional whilst friendly and welcoming throughout our stay.We did not dine as we were in town for an event but our breakfast was very satisfactory. One gripe, it was disappointing to see spent Room Service items in corridors when we arrived mid-afternoon and for several hours afterwards.

Michael A. Business - 05/08/2018 AccorHotels certified review
« mr »

A nice hotel with excellent breafast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Koroknai Rooms Division Manager

William G. Couples - 05/08/2018 AccorHotels certified review
« A little oasis! »

A most comfortabe room-just unfortunate the air conditioning made the room cold! However, a warm bed was a compensation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Koroknai Rooms Divsion Manager

Jane H. Couples - 05/08/2018 AccorHotels certified review
« Excellent value, amazing breakfast spread »

A return visit. One of our favourite hotels. A truly historic building, well maintained, attention to detail with modern, quirky twists, and has to be one of best locations. All staff helpful and polite. Housekeeping do great job whilst being very discreet. We feel that the restaurant should be better promoted with a menu in bedrooms, and also would attract more clients if a set menu were offered (am aware there is an inclusive package but that ties visitors in). In the evening the restaurant was hardly used and thought since our last visit there seemed to be no evidence of a manager or 'front of house', having said that, the reception team were delightful. Missed not having the water dispenser in the foyer, we loved the flavoured water we could help ourselves to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback from returning guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that your comments regarding the restaurant menus have been noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Attila Koroknai Rooms Division Manager

Anonymous Couples - 03/08/2018 AccorHotels certified review
« Negative first impression at Check-in but friendly if you stay long enough »

Trainee checked us in. As much as its tour 2nd stay, it has been a year. We would have appreciated more information or at least asked if we needed help to refresh information on the hotel. Went back to front desk to enquire about Welcome Drink which was obviously forgotten. When we asked about the complimentary upgraded, she consulted another colleague who was less than enthusiastic and answered with a "not another one wanting to get an upgrade" kind of impression/attitude, brushing us off. Obviously, no upgrade. Till this point, there was an urge to check out and not return again. I think it would be nice for front desk to advise on room upgrade availability based on record showing membership on their list rather than guest asking; there had been occasions where we had to ask and had the upgrade which I thought would be default from the hotel group to already know and advise accordingly. Saving grace was the welcome note from the guest relation team which felt ironic at that point. Three nights stay and as the days went on, front desk felt more friendly (finally smiling without me having to smile first). If it had been a one night stay, we will not return so first impression counts; the team needs to know importance of first impression and really understand "Feel Welcome". House keeping gave the impression its work; did not feel a sense of hospitality which is quite sad. It's like being in another big city: no smiles or greetings unless you do it first. I think we were in the same room as a year ago; same crack on the ceiling though it looks some (sort of) effort at mending were made (which we did mentioned to form desk the year before) and floor making noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are conducting re-training with the front desk team to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Attila Koroknai Rooms Divsions Manager

Anonymous Solo - 03/08/2018 AccorHotels certified review
« Unfriendly staffs »

I was there for 8 nights. I traveled alone. Location was very good. My room was clean and comfortable. But the house keeper didn't bring me bath kit. I had to ask them for 2 days after that they brought me every day. That was fine. But in the restaurant for breakfast. I went there nearly everyday. (Only one day I went out early to Exeter) I had to find the table by myself no staffs came and ask me. I had to walk to some staff and told them my room number. If they did to every guests I didn't mind. But I was only Asian guest for some days. But all of your guests were English or maybe European. I could see how different to treat guests in there. Some staffs said hello and friendly to European guests but not for me. I didn't do any polite things. I believed in myself. Just quiet eating. One day before I check out. I told these happened to front office. I hope they can proved in the future. Please treat all of your guests in the same standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daowadueng, Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. At MGallery, we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Attila Koroknai Rooms Divsion Manager

Andrew I. D. Couples - 02/08/2018 AccorHotels certified review
« A smart hotel in excellent location for shops and restaurants. »

We were in a comfortable room with a pleasant view over the park. Good air conditioning. Bathroom clean and serviced daily. There was some dust on the window ledges when we arrived so it hadn't been thoroughly cleaned before we arrived. Glass doors in the dining room were smeary and there were cob webs on the light fittings above us. . Breakfast was OK. The poached egg had been cooked in vinegar and was tainted by it as we're the mushrooms. So we took the fried eggs on day two and that was better. On our third day we were not approached by any of the waitresses to take an order for a cooked breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience at breakfast did not meet your expectations; please allow me to express my apologies Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Attila Koroknai Rooms Division Manager

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