Queens Hotel Cheltenham - MGallery 4 stars

TripAdvisor rating 4.0/5 1,654 reviews
Queens Hotel Cheltenham - MGallery
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Hotel extras

  • A prestigious location in the heart of Cheltenham

  • An elegant Grade II-listed site by English Heritage

  • A majestic space for stylish events

  • Beautiful Classic Gold Cup Bar with more than 40 Gins

  • Renown Queens Afternoon Tea and Sunday Lunch

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodations

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Phone
  • Direct dial telephone
  • Mini Bar(...)

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Phone
  • Direct dial telephone
  • Mini Bar(...)

RENASCENCE DELUXE SUITE, 1 King Size Bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Phone
  • Direct dial telephone
  • Mini Bar(...)

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Photo non contractuelle / Strictly non binding

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,495 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,654 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely hotel in great location.

Customer review rating 4.4/5

Anonymous Couples - 20/06/2019 AccorHotels certified review

We had a great stay in this lovely hotel. It's in a good central location within easy walking distance to shops, bars and restaurants. I am a wheelchair user and booked the room with disabled facilities. It was well equipped with walk in shower with stool. My only criticism is that although the bed was really comfortable the mattress overhang made it difficult to get in and out of bed. We didn't use the breakfast/restaurant facilities so can't comment on them but we enjoyed our 3 night stay.

Lovely Hotel

Customer review rating 4.4/5

Danny Families - 19/06/2019 AccorHotels certified review

stayed in a really nice room, friendly staffs in the reception and restaurant. My family did really enjoyed their stay here. Would be back for sure:)

Enjoyable

Customer review rating 4.4/5

Cat Couples - 19/06/2019 AccorHotels certified review

Had a lovely time at this hotel.All staff were polite and helpful at all times.The room itself was on the small side.

Dear Ms T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Fantastic

Customer review rating 4.4/5

Mrs E. Couples - 18/06/2019 AccorHotels certified review

We stayed for one night, as was going to the town hall for a comedy show. Staff were very welcoming when we arrived and explained where facilities were etc. Very nice room. (Only one thing to raise concern about was that we couldn’t use the coffee machine as the water jug where you fill the water into the machine was extremely dirty!! Room 210).

Customer review rating 4.4/5

Anonymous Couples - 18/06/2019 AccorHotels certified review

We really liked the hotel and the service at the evening meal was very good. However, the same cannot be said for breakfast when the tea served was cold and despite the person sitting us saying he would come back for our order he didn’t, and After 10 to 15 minutes we had to stop another waiter to take our order.

Mrs

Customer review rating 4.4/5

Mrs D. S. Couples - 18/06/2019 AccorHotels certified review

Annual trip to Queens Hotel in Cheltenham - had a fab room and great stay

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Family stay

Customer review rating 4.4/5

S. Families - 18/06/2019 AccorHotels certified review

Generally ok, but few issues

Good hotel in great location

Customer review rating 4.4/5

Howard R. Couples - 18/06/2019 AccorHotels certified review

Good sized room, although hadn’t been well hoovered, small bathroom, very nice hotel otherwise, staff helpful and friendly

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Fantastic hotel in a great location

Customer review rating 4.4/5

Debbie W. Couples - 17/06/2019 AccorHotels certified review

Another fabulous stay at this gorgeous hotel.

Dear Ms W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Mr

Customer review rating 4.4/5

Matt H. Couples - 17/06/2019 AccorHotels certified review

Found 2 pairs of men’s underwear left in the drawer which was not a pleasant experience. Otherwise a fantastic stay and amazing hotel and staff

Our favourite hotel in one of our favourite locations!

Customer review rating 4.4/5

Alan Families - 16/06/2019 AccorHotels certified review

Our favourite hotel in one of our favourite locations!

Dear Mr Y., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Superb and very attentive service.

Customer review rating 4.4/5

Anonymous Couples - 15/06/2019 AccorHotels certified review

The most wonderful anniversary stay with my wife. We were upgraded to a fabulous four poster room by Elise who continued her exemplary service by having Prosecco and petit fours delivered to our room along with an anniversary card. The breakfast was exceptional and all the service was excellent but the service we received from Elise was outstanding.

Dear Mr M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Fabulous wedding at gorgeous hotel

Customer review rating 4.4/5

Hannah M. Families - 14/06/2019 AccorHotels certified review

We had the most fabulous wedding breakfast at the hotel. We felt very special, and the hotel made us feel they were fully focused on us despite all their other guests. The hotel was attentive, fantastic food, stunning and very comfortable suite.

Dear Mr and Mrs M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Good as ever...

Customer review rating 4.4/5

Kevin R. Business - 14/06/2019 AccorHotels certified review

It is always a good experience - particularly enhanced by the staff - Elise and Atilla and the team on the front desk are always welcoming, and the Ben, Zoe and the others on the Bar staff are always engaging too - in fact even the cleaning staff will always take the time to say hello. It makes a massive difference to the stay.

Dear Mr R., Thank you for your kind comments. the team will be happy to hear that. Would you mind telling me why you have rated the LeClub loyalty program lower? Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Superb staff, excellent hptel, set in a beautiful building.

Customer review rating 4.4/5

Phill Couples - 14/06/2019 AccorHotels certified review

Staff were superb, includibg Akos; Ovi, head waiyer, Gemma who does absolutely everything. Made-up with the 25th Anniversary card in the room & Ovi's beautiful plate, embossed with Anniversary Wishes, fruit & chocolate. Wonderful gesture. Please pass on praise to these staff members & others, including waitress from Poland on our 2nd night (sorry, didn't get her name). Also, appreciate the room being one with a special view (Thanks again Akos). Beautiful and interesting building. Made our stay extra special despite the weather! The hotel was clean, welcoming & excellent facilities.

Dear Mr D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Amazing hotel

Customer review rating 4.4/5

D M. Couples - 13/06/2019 AccorHotels certified review

Lovely time excellent service felt valued

Dear Mr M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read about the service at breakfast. I can assure you that there was no intention in rushing you. I will share this with the team Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Great service delivered by fantastic staff.

Customer review rating 4.4/5

Norma M. Families - 12/06/2019 AccorHotels certified review

We were staying for our daughter's wedding reception held in the hotel, we could not fault the service we received and were impressed by the friendliness of the staff and their attention to detail, they remembered us every time they saw us. The room was extremely well appointed and comfortable, the fresh milk was especially welcome. Thank You.

Dear Mrs M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Mrs

Customer review rating 4.4/5

Shirley A. Couples - 12/06/2019 AccorHotels certified review

Is a lovely hotel and we were welcomed by friendly efficient staff. Nothing to complain about, clean and everything perfect in our room. Only minor complaint was the room had a very squeaky floor. That did not spoil our stay. As we went to a wedding anniversary party, everything was perfect. Good food, efficient waiting staff.

Dear Ms A., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Everything about our stay was perfect from arrival to departure. The staff were more that helpful

Customer review rating 4.4/5

Kathryn B. Friends - 12/06/2019 AccorHotels certified review

It was my special birthday and it was perfect. Staff were lovely and polite and very helpful indeed, making my stay memorable thank you

Dear Ms B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager
Customer review rating 4.4/5

Sarah Couples - 12/06/2019 AccorHotels certified review

A very comfortable and luxurious stay. Delicious breakfast.

Dear Ms C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager
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