Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

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4.0/5 1,420 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,321 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,420 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Ross H. Couples - 16/05/2018
« Great place to stay, in a terrific town. »

We had one spare night before flying home to Australia, and chose to stay at The Queens. The stay was too short, and we will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Anonymous Families - 14/05/2018

Ideal location. Return visit to see family and hotel perfect for needs. Room comfortable and breakfast lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback from returning guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Ceri W. Couples - 14/05/2018
« Delightful »

A wonderfully restful hotel. Welcoming staff and designer decor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ceri, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Yasmin Keen General Manager

AccorHotels certified review
Marc G. Couples - 14/05/2018
« Fantastic room in much improved hotel in a perfect location in Cheltenham »

+ Well appointed room with a real wow factor, looking towards the Prom. - No sound proofing around connecting doors led to a disturbed night's sleep and no mix/choice of pillows- all super soft only.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Adrian G. Families - 14/05/2018
« Extremely comfortable and enjoyable, a truly great experience. »

The stay was due to an error by our insurance company not extending our stay at our previous hotel. The staff were absolutely wonderful and attentive. I enjoyed all the opportunities to try different meals at the Hotel. The restaurant was superb. I hope some day to repeat the experience. The beds were comfortable and the rooms were well appointed. All the waiting staff knowledgeable about the wines and the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Yasmin Keen General Manager

AccorHotels certified review
Anonymous Couples - 13/05/2018

Friendly staff. Good location. Deluxe room and bed excellent. Bathroom a bit small. Would recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juliet, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Nicole B. Couples - 13/05/2018
« Lovely »

Stayed here for my 1 year anniversary and it was amazing. We arrived and immediately were giving 100% customer service. We had booked a room and was upgraded to a king room, we then had a 3 course meal where they brought 3 small canapes based on the food we served at our wedding which was completely unexpected and adorable made my husband and I so happy. We then got our drinks comped as well. We then went up to our room and found a card from all the staff, jelly beans, hearts, and a candle left for us. It was a wonderful experience for our wedding, and just as wonderful of an experience for our 1 year anniversary. We will definitely be staying here again and will recommend to everyone we can.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole & Tom, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel for your 1st wedding anniversary. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's maybe for your 2nd anniversary. Kind Regards, Yasmin Keen General Manager

AccorHotels certified review
Jamesb Couples - 13/05/2018
« OK, but inefficient front office »

Stay was fine but we did have problems with the front desk. Every morning of our stay a newspaper was left outside our room door even though we had not asked for one to be delivered. Every day we returned the unwanted newspaper otthe reception desk and explained it had been left at our door even though we had not requested any paper. Every day we were told the problem would be sorted out and there would be no further delivery of any newspaper. Every day this promise turned out to be a lie.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments regarding the newspaper have been noted and highlighted to the manager concerned. Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
J W. Friends - 13/05/2018
« Mrs »

Very comfortable. Staff very welcoming , helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback from returning guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Michel S. Solo - 13/05/2018
« Monsieur »

Excellent decor ,a la recherche du Temps Perdu ,nice room ,terrific breakfast ,good price ,sensible staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Mrs G. O. R. Friends - 12/05/2018
« One of the best hotels I have stayed in »

From my sister and myself arriving at the hotel we were greeted by the receptionist who made us very welcome and also she was very helpful. The room was perfect and the staff looking after us attended to everything we needed. We really have enjoyed our stay at the Queens and all the staff are trained to the highest level which I find unusual these days. We have nothing but praise for the Queens Hotel and Staff Cheltenham. Thank You.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., Thank you very much for taking the time to share your thoughts regarding your recent stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is really heart-warming to read such a lovely review. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Attila Koroknai Rooms Division Manager

AccorHotels certified review
Angela Couples - 12/05/2018
« Another lovely stay at The Queens Cheltenham »

It is always a pleasure to stay here and you really feel looked after. The reason I put 9 instead of 10 stars is that we booked a deluxe room and was given a smaller one. When we mentioned it it was resolved in a professional, calm way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies regarding the initial room that was allocated to you; I am glad that the team managed to resolve this for you immediately. We have now updated your profile with your room preferences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Attila Koroknai Rooms Division Manager

AccorHotels certified review
G M. Couples - 11/05/2018
« Great service with a smile! »

I requested a particular room at short notice and it was ready on my arrival, breakfast was delicious and check out was easy and efficient. Cocktails in the bar the previous evening really set us up for a good night at the Jazz festival!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georgina, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Yasmin Keen General Manager

AccorHotels certified review
Valerie P. Families - 10/05/2018
« Beautiful Hotel, our room was perfect and we enjoyed excellent Breakfasts in the Garden. »

Staff were excellent , we loved Hotel , being so close to everything was just perfect would love to visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valerie, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Yasmin Keen General Manager

TripAdvisor review
Family - 10/05/2018
« VERY NICE HOTEL AND STAFF »

It's always nice to go back to the Queens, the staff and hotel are lovely. BEST hotel in CHELTENHAM. Breakfast is superb,you will not leave hungry. The Gardens are so nice to have a drink in on a summer evening.

AccorHotels certified review
Keren W. Friends - 09/05/2018
« Good central hotel. »

Enjoyed the room and service. Breakfast was great and guest areas very pleasant. Let down by lack of late night facilities - the bar closed early and the guest lounge has no atmosphere at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keren, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments regarding the bar closure and lounge area have been noted. Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Trevor H. Families - 09/05/2018
« Home from home »

This hotel is very comfortable,staff easy to help. VERY NICE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Helen Friends - 08/05/2018
« Lovely hotel, shame about the fire alarms! »

Lovely regency building with goid sized clean go in. We had a twin that worked well for a girls night away. Unfortunately on our fiat night the fire alarm went off briefly 4 times overnight & then work on the car park entrance started at 8am. We were moved to a larger room for our second night but this smelled of smoke so we had to move again. Staff were helpful & polite. Breakfast lovely.

AccorHotels certified review
Ms S. Y. Solo - 08/05/2018
« Pleasant, comfortable stay »

Reception staff were helpful and welcoming. The room was clean, well presented with attention to detail, except for lack of complementary REAL COFFEE. I would have expected better than sachets of Nescafé instant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comments regarding the complimentary coffee have been noted. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Carole Couples - 08/05/2018
« No biscuits!? »

We had another pleasant stay at The Queens and as always on Jazz Festival weekends the hotel was very busy and extra staff would have helped make things go more smoothly. Why no biscuits in the bedrooms? My husband, like lots of others I am sure, has to eat something before he can take medication. Wherever we stay we can always rely on biscuits being available so we were suprised that none are provided on the coffee tray in the bedrooms at The Queens. Cost cutting no doubt.

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