Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

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4.0/5 1,330 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Breakfast
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,813 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,330 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mary G. Families - 12/12/2017
« A Lovely Weekend »

It was excellent from beginning to end. Food was great and service was perfect.

AccorHotels certified review
Anonymous Friends - 11/12/2017
« Lovely bedrooms; breakfast disappointing »

Lovely bedrooms (209-211) overlooking park square, comfy bed, well appointed. But the breakfast service did not match up - repeated requests for forgotten toast & drinks, slightly cold food when it did arrive. Raised it with breakfast manager who blamed too many people arriving at same time. I think this needs looking at - sufficient staff to cope, piping hot food.

AccorHotels certified review
Alan M. Couples - 11/12/2017
« Excellent stay in well positioned hotel with superb customer service »

The Queens Hotel is very well positioned on Imperial Square in the centre of Cheltenham. It is the best hotel in Cheltenham with a long history. As an Accor Gold Card member we were upgraded to the Imperial Suite, which was a great suite with fine views over Imperial Square. I would say the only downside of the suite was that it was difficult to get it cool enough at night. There was a wide range of cold food at breakfast and the hot food was cooked to order, rather than spending endless time under hot lights - so much better. My wife declared the porridge was some of the best she had ever tasted. The day I had an omelette it was very good. The bacon and sausage were not particularly to my taste, but that is personal preference. All told, a very good experience.

AccorHotels certified review
Michael W. Couples - 10/12/2017
« Excellent »

All the staff we came across were very helpful and friendly. Lovely large room, comfortable bed. The only slight problem was ,it was very warm.

AccorHotels certified review
Anonymous Business - 10/12/2017
« AMAZING. »

Extremely comfortable and lush. Breakfast was amazing. Enjoyed myself so much. I left my keycard in my room the first night - and the staff just replaced it without too much fuss!

AccorHotels certified review
Gez Couples - 09/12/2017
« good »

the only negative was not being shown by staff where the restaurant/bar/facilities were located, we were left to ourselves to find everything

AccorHotels certified review
Asghar H. Business - 08/12/2017
« Great service, great staff »

Fantastic as always, looked after, personal attention

AccorHotels certified review
Hilary H. Friends - 07/12/2017
« Hotel room comfortable and quiet and resturant and bar excellent »

Accommodation was good, as were communal facilities. However there was an administrative error. I had pre booked and paid in advance for my room. Despite showing documentation as proof when checking in I was charged the full price of my room for a second time! The error was remedied eventually but it was not a good start. Also I booked a wake up call for the next morning which never came.

AccorHotels certified review
Anonymous Couples - 07/12/2017
« Very good »

Modern room and bathroom. Warm and comfortable. Lovely breakfast. Good staff.

AccorHotels certified review
Gemma Couples - 06/12/2017
« Miss »

Upon arrival we encountered a verbal disagreement between two customers about an open door which was letting in the cold. That started the trip quite disappointingly as the discussion got rather heated. I know it’s not the hotels fault that guests were bickering but I was surprised that no staff intervened as it was rather loud and very awkward to be around. The room itself and hotel were lovely but the hotel room had no coffee, only decaf, which was a shame. I wouldn’t wish to stay again as for £99 I didn’t feel my trip was worth the value due to my experience.

AccorHotels certified review
Coral J. Friends - 05/12/2017
« Very enjoyable, relaxing weekend, thanks to Sonia. »

The first room allocated to me was not what I had expected, it had the view but not the space and there was a strange smell coming from the bathroom. I reported this to Reception. Sonia then took charge and found a much better room, one that I had initially requested. The care, consideration and help she gave to me was exceptional and deserves recognition. My friend and I thoroughly enjoyed our weekend as we always do when staying at The Queens and I am sure we will enjoy many more stays with you.

AccorHotels certified review
Martyn B. Friends - 05/12/2017
« Excellent accommodation and ideal location. »

Despite some initial confusion over pre booked room allocations, which was quickly rectified, the entire stay was excellent. The Saturday evening meal was thoroughly enjoyed by the entire group and the service was extremely good.

AccorHotels certified review
Sarah Business - 04/12/2017
« Lovely rooms and great service »

Queens is definitely one of my top 3 Cheltenham hotel choices and could make it to number one if it weren't for the food. I eat a vegan diet and found that there were no non dairy options available at breakfast, and I was really put off eating by the full leg of serano ham that was on display in the buffet. I have no problem with other people eating meat and for it to be available for self service, but I found the pigs leg in pride of place really distasteful. The waiter was able to secure me some grilled tomatoes and avocado so I didn't go hungry, but I think you should consider having non dairy milk and vegetable spread available, plus peanut butter, as this would be greatly appreciated by any vegan guests you have.

AccorHotels certified review
Ben C. Business - 04/12/2017
« Ben C. »

Excellent. Special mention to Ellie for arranging.

AccorHotels certified review
Lp Business - 03/12/2017
« Good. »

Good.

AccorHotels certified review
Pip Solo - 03/12/2017
« Comfortable one-night stay »

I needed to stay in Cheltenham for one night on business. When I arrived at around 9:30pm, the welcome was warm and check-in easy. The hotel has a grand frontage and is in a very nice part of Cheltenham; the walk from the station with a rolling suitcase was pleasant. The hotel is in easy walking distance of Cheltenham town centre. The room was comfortable with a nice view. Breakfast was excellent with a lot of variety and cooked optics of your choice. The stay allowed me to concentrate on the business I needed to do as well as to feel refreshed. I would welcome the opportunity to return.

AccorHotels certified review
Kay Couples - 03/12/2017
« Brilliant stay in lovely hotel »

Lovely hotel and friendly staff. Our room was huge and lovely and warm with everything we needed including fresh milk in the fridge. Nice bathroom with a large shower.

AccorHotels certified review
Tom Business - 02/12/2017
« Tom M. »

As always a perfect stay lovely staff

AccorHotels certified review
Jo B. Business - 02/12/2017

Business trip so busy days but a lovely relaxing being at the hotel.

AccorHotels certified review
Veenay C. Couples - 02/12/2017
« Very nice, friendly staff »

Good team at reception (Elise & Danny), and generally nice hotel. Breakfast room can be improved...Noise issue remains but we managed to avoid this by being given a room at the back - however, whilst it may be the biggest deluxe room, it lacked character. Upgrade offer taken up on Sunday night to Sherbourne suite which was nice.

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