Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

The Promenade 
GL50 1NN  CHELTENHAM
UNITED KINGDOM

1,283 reviews
TripAdvisor Rating Based on 1,283 reviews
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From 115.00 GBP Non member rate
From 109.25 GBP Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,551 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,283 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 18/09/2017

Good accommodation and staff

AccorHotels certified review
M R. S. Business - 17/09/2017
« A very comfortable stay »

The hotel is a magnificent building. The room was spacious and clean. The bar was well stocked and the staff member helpful. My only two issues was that the remote control for the television in the room was missing and in the small hours of the night there was quite a lot of noisy from outside of the hotel which disturbed my sleep somewhat, however this is outside the control of the hotel.

AccorHotels certified review
Susan S. Couples - 16/09/2017
« SUSAN SIMPSON »

very relaxing with very friendly staff,

TripAdvisor review
Couples - 16/09/2017
« Felt special »

From the moment we checked in until we checked out we were made to feel special. A perk of our membership level with accor is we sometimes get upgrades, the room we were given was exquisite. The staff very friendly especially Marian in the bar. Restaurant was good and better value than many hotel restaurants. Can not recommend highly enough.

AccorHotels certified review
Mcculloch Couples - 15/09/2017
« Truly Excellent »

Every aspect was excellent. Our "Montpellier" Suite was one of the best we have ever stayed in. One very small observation concerns the blind in Montpellier's bathroom. It does not keep sunlight out so one is woken at crack of dawn. Otherwise, all was perfect.

AccorHotels certified review
Rhonda B. Couples - 15/09/2017
« reception could be improved »

Staff on reception were very polite but it was frustrating that they did not have sufficient language skills to clearly explain a complexity with our booking. It would have been good to have reception staff who had first hand knowledge of what was best to see in the local area instead just consulting their computer, which we could do ourselves.

AccorHotels certified review
M Y. C. Families - 14/09/2017
« Staff in the hotel are nice and very helpful. »

I have got a problem on delay delivery of DHL shippment on 12 September and seriously affected my schedule travelling from Cheltenham to Bristol on 12 September. Staff Danny in the reception counter helped a lot on my case and I appreciate for his proactive help so that I can manage to reaarange my schedule and arrived Bristol on time. I would like to thank all staff, esp Danny, in the Queen's Hotel Cheltenham.

AccorHotels certified review
Tupalina Families - 13/09/2017
« Another satisfied stay »

This was the second time I stayed at the hotel and once again I was a happy customer. Staff were friendly, helpful and cheerful. The room spacious (especially compared with London), clean and comfortable. Breakfast was delicious.

AccorHotels certified review
Paddy Couples - 13/09/2017
« Good old fashioned service »

We were made to feel very welcome right from check in. The staff were attentive and the hotel looks impressive.

AccorHotels certified review
Denise S. Couples - 12/09/2017
« Attentive service, comfortable room and surroundings »

Very pleasant

AccorHotels certified review
Sarah Friends - 12/09/2017
« A beautiful hotel. Ideally situated. »

The hotel was beautiful and we couldn't fault anything. A great room, fantastic breakfast selection. We had lunch and that was fantastic too. Rooms had all the necessary items within them. Staff were very pleasant. Location was great for easy access to Cheltenham centre, approx 3-5 min walk.

AccorHotels certified review
Tim J. Couples - 12/09/2017
« Wedding Weekend »

Started badly because our booking could not be traced but front of house sorted that out and our room was very comfortable.Food and beverages were good but I prefer a walk in shower [an age thing].

AccorHotels certified review
Anonymous Business - 11/09/2017
« Great experience, friendly staff, hotel with a soul. »

Rooms were great with outlets next to the bed. Water in the shower was always hot, rooms had individual climate control. Staff was very friendly. Hotel had a bit of a soul, obvious it was older without being shabby. Location is good. Breakfast was great. There really is not anything bad to say at all.

AccorHotels certified review
Jason T. Business - 11/09/2017
« Excellent Service »

Very friendly staff who never have an issue going to extra mile. I would say that as an avid Gym goer the location and the actual quality of the gym partnership is poor. The option to use the DW in town would be better as its easier to get food after and closer. The DW gym is a fantastic sports facility which I believe many of your members would benefit from the CLC isn't good at all and especially whilst undergoing refurb its poor.

AccorHotels certified review
Roger H. Business - 11/09/2017

Very pleasant and of a very high standard and quality throughout all interactions with staff, from check-in through to bar meals and breakfast

AccorHotels certified review
Magda V. D. S. Families - 11/09/2017
« Fabulous,we felt like royals »

We spent 1 week in the hotel,we enjoyed every bit of it

AccorHotels certified review
John L. O. Couples - 11/09/2017
« Good quality stay »

Very professional and friendly staff. High quality rooms and great breakfast

AccorHotels certified review
Peter. S. Couples - 11/09/2017
« My wife and I were on a one night stay primarily to take in the Tour of Britain Cycling Festival. »

Our room was comfortable, clean, and bright, the only issue we had was that the bed was so prominent as the room was very narrow. The bed linen and pillows were of the highest order resulting in a good nights sleep. The breakfast was excellent with very good unobtrusive service in an attractive setting. Parking was good and reasonably priced. This hotel demonstrated high standards of service throughout and is ideal for a short relaxing stay.

AccorHotels certified review
Alan T. Business - 11/09/2017
« The hotel was clean and comfortable. »

My stay was pleasant and I have no complaints.

AccorHotels certified review
Anthony C. Couples - 10/09/2017
« Very nice Hotel exceptionally well located. »

Nice Hotel well positioned for the centre of Cheltenham, Staff were very friendly and helpful.

Our most recent 20 reviews
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