Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
section.presentation.hotel.accorhotels
Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

The Promenade 
GL50 1NN  CHELTENHAM
UNITED KINGDOM

1,248 reviews
TripAdvisor Rating Based on 1,248 reviews
See rates
Best price guarantee
From
From 99.00 GBP Non member rate
From 94.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,338 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,248 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Roger Business - 16/07/2017
« Always a pleasure to stay at the Queens in Cheltenham »

Great standard of service from check-in, to room quality through to bar food and check-out

AccorHotels certified review
Lisa Friends - 16/07/2017
« Ok »

The hotel was beautiful. It was very busy we couldn't sit outside no space whenever we tried. We struggled to get a drink at times waiting 20mins at one point for a member of staff to become available to serve us reception was aware we were waiting. We didn't really get to experience the service so overall an expensive room.

AccorHotels certified review
John A. Couples - 16/07/2017
« Very good hotel in a great location. »

Enjoyed the stay. Attentive staff, nice room.

AccorHotels certified review
G W. Families - 15/07/2017

Very convenient for our needs. The staff were pleasant and efficient. The breakfast room was lovely (as was the breakfast).

AccorHotels certified review
Juli Business - 15/07/2017
« beautiful hotel and spacious room. »

Great location right in town. Room felt very grand with the high ceilings. Breakfast was very nice, with a great selection. The hotel was beautiful and certainly one of the nicest I have visited.

AccorHotels certified review
Rw Families - 15/07/2017
« Beautiful building in a lovely setting »

Excellent features: building, convenience, car parking, cleanliness, staff courtesy, wifi, showers, breakfast

AccorHotels certified review
Gillian A. Business - 15/07/2017
« Great location and service »

Only slight disappointment was the view of the dustbins....but apart from that, great hotel.

AccorHotels certified review
Alex C. Families - 14/07/2017

the hotel is lovely and in a great location obviously. the check in is great, nice staff and Viktoria in the dining room is a great person. You do however need a new breakfast chef as the week we were there they could not even prepare an omelette properly and my kids can cook better than that.

AccorHotels certified review
Jacqueline W. Friends - 14/07/2017
« It was everything I hoped it would be. »

I felt the old world charm of this beautiful hotel.

AccorHotels certified review
Paul H. Couples - 13/07/2017
« Love it, the staff and the hotel. A favourite of ours »

Comfy, friendly, fun, great suite with lovely views and great location and all with some style. Really like the staff from front of house to F and B

AccorHotels certified review
Anon Business - 13/07/2017
« Nice hotel in a perfect location, but not overly friendly staff »

Lovely hotel, but general impression that the staff were not very engaging or friendly. Breakfast was an example, when I entered the restaurant for breakfast the restaurant manager (assuming he was the on duty restaurant manager) completely ignored my presence with no greeting and chose instead to walk straight at me, causing me to get out of his way. I am a regular business traveler and this experience was dissapointing.

AccorHotels certified review
Jason C. Business - 13/07/2017
« Generally very good, a few niggles »

Comfortable with good staff who are very attentive. However, the welcome chocolates are occasionally not in the room and there's no milk in the fridge. I stay often and have mentioned this and it's been rectified but on this occasion i didn't say anything. I'm also not getting a room upgrade as often as I thought I would.

AccorHotels certified review
Rob N. Couples - 13/07/2017
« Everything was as expected based on previous stays »

As above

AccorHotels certified review
James F. Friends - 13/07/2017
« very satisfied »

enjoyed our stay

AccorHotels certified review
Rob W. Couples - 12/07/2017
« perod style modern facilities »

a pleasant experience from start to finish ;welcoming well trained staff in a jewel of a building

AccorHotels certified review
Jacqui Friends - 12/07/2017
« Comfortable stay »

Nice room, helpful staff, would return

AccorHotels certified review
Chris Business - 11/07/2017
« Noisy »

For the first time I had a room overlooking the main road - and it was noisy. I was pleasantly surprised to find I had a Nespresso machine in the room - but I was unable to get it to show any signs of life. The aircon kept the room lovely and cold - but I was unable to get it to pay any attention to the temperature setting. It seemed to want to be on full-blast all the time so I had to switch it off overnight.

AccorHotels certified review
Anonymous Friends - 11/07/2017
« Relaxed stay in lovely spacious room »

Room was great and staff friendly and efficient.

AccorHotels certified review
Jen H. Families - 10/07/2017
« Wonderful room, lovely breakfast, awful bed. »

It was a lovely stay but the hardness of the bed spoiled it for my daughter and I. We both had bad backs after the three days were up. Three toppers were put on for us, and we were thankful for the efforts made to help us, but when a bed is as hard as a board, there is just no give, so although it was soft on top, it was still hard underneath.

AccorHotels certified review
Keith Couples - 10/07/2017
« Very good except for the noise below our room. »

Location, car parking, breakfast and dining areas all excellent. Room clean and ensuite very good. Strange layout with tv at right angles to the bed but otherwise fine.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 99.00 GBP Non member rate
From 94.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 9.7 km ibis Gloucester
ibis Gloucester Hotel
From
From 36.00 GBP Non member rate
From 34.20 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 10 km Mercure Gloucester Bowden Hall  Hotel
Mercure Gloucester Bowden Hall Hotel
From
From 80.00 GBP Non member rate
From 76.00 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in CHELTENHAM
See rates