Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

4.0/5 1,588 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,110 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,588 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jill S. Solo - 08/02/2019 AccorHotels certified review
« ALRIGHT »

Very discouraging information given on phone over car parking, when it was 75% empty. Girl clearly knew nothing about it. The bedroom, bed linen, bathroom etc was really good. Also breakfast. The staff on desk pleasant, but uninvolved & lacking social skills- eg On arrival other customers chatting endlessly to them & staff member not able to curtail it or even acknowledge me with eye contact. No instruction as to how to get to 3rd floor, or offer to carry bag-( I am 68 yr old female with slight limp). ( only one person on duty). I discovered lift after walking up to 1st floor. Restaurant totally empty in evening. No encouragement to use it. No offer to show me round ground floor. I asked to look myself. A man did willingly sweep snow off my car but I had to ask - & only knew he would because I saw him doing it from my bedroom window. So very good in terms of physical experience but a very impersonal experience- accentuated by emails offering online check in/out. Impression given that staff really want you to do it all yourself.

Allan N. Couples - 08/02/2019 AccorHotels certified review
« Mr »

Enjoed our 2 days stay very much friendly staff and quality food and room (108)

Peter Business - 08/02/2019 AccorHotels certified review
« Nice room. Great location »

Great room!

Freda H. Couples - 08/02/2019 AccorHotels certified review
« Excellent can’t wait to come back to this regal hotel. »

Staff were friendly helpful and informative. Room was go but bathroom could have had more space for toiletries. Breakfast was superb, all in all a extremely enjoyable stay

Leyton S. Couples - 07/02/2019 AccorHotels certified review
« Lovely staff, nice hotel »

Could not fault staff, incredibly helpful and polite. Beautiful room with great view, 108 I think, however it was a little bare and needs something to make it homely. Breakfast first class, catered for Vegan. Missed not having a gym

Solo travel - 07/02/2019 TripAdvisor review
« first visit to Cheltenham »

My brief stay at the wonderful hotel was enjoyable. It was centrally located for me, between the nice downtown district and the University. The sommelier with his wine and food pairing made dinner even more enjoyable. I will return.

Andy B. Couples - 06/02/2019 AccorHotels certified review
« the modernisation has been well done and everything was comfortable »

we liked the decor, bed was v comfortable and bathroom was nice. It's a comfortable stay and staff are friendly. We notice an odd smell (smelled of damp) on the ground floor, needs room fragrance or sorting the problem in the basement (?)

Fiona P. Couples - 06/02/2019 AccorHotels certified review
« Friendly place to stay »

Had a delightful 3 night stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Martin M. Families - 05/02/2019 AccorHotels certified review
« Beautiful Hotel, Fantastic Location and Excellent Staff »

This was mine and my wife's first trip away since having our second child and we decided to try Cheltenham. The hotel was in a great location and we were able to pay to park next to the hotel, the room was a good size with some lovely period features. Staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I feel we could have done more for you and gone the extra mile. Please feel free to share any further feedback with me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Robert W. Families - 04/02/2019 AccorHotels certified review
« Breakfast is to expensive »

All ok except breakfast. £17.50 for 1 breakfast is to expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Pkp Solo - 04/02/2019 AccorHotels certified review
« Was good »

Very well treated and very comfortable. However could hear people in the room above me and during housekeeping the noise was loud

Our hotel has responded to the review
Our hotel has responded to the review

Dear prajwala k., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will share your comments with the team, as i completely understand that you wanted to take a rest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

David Couples - 02/02/2019 AccorHotels certified review
« Very nice hotel in a great location. »

The staff were all very friendly and helpful. On arrival we were given a free upgrade to a suite. The room was very comfortable with a great view over the square in front of the hotel. Breakfast was excellent, piping hot. The main downside of the stay was the lack of air-conditioning in the room, We were told that this does not work during the winter months and pumps out hot air instead. Both my wife and myself generally find hotels over-heated, even in winter months, and so air-conditioning in the room is an important consideration when deciding whether to book in order that we can cool the room down and have a more comfortable night's sleep, so it was disappointing to find that this was not available. We were given a small electric fan which helped a bit, but both of us were too hot in the night. The hotel is advertised as having air-conditioning in the rooms: maybe this should be changed if that is not the case during the winter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I’m sorry to understand that the temperature in your room was too warm for you during your stay. Our hotel prides itself in being one of the oldest purpose built hotel in Europe. This comes with an unrivalled charm but also with some challenges from time to time. We do try our best to set our central heating in a way that could satisfy all our guests – I’m sorry that it was not the case on this occasion. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Volker W. Business - 01/02/2019 AccorHotels certified review
« True Britishness »

The Team is making me feel like home away from home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

David L. Couples - 01/02/2019 AccorHotels certified review
« Excellent service and accomodation »

We recently had an overnight stay at the Queens Hotel as part of my partners birthday celebration. on arrival we were fortunate enough to have been chosen for an upgrade. Whilst checking in we also met the person who had organised an event for at the Queens the year before last and when asked mentioned that our stay was combined with a meal at a local restaurant for my partners birthday and thought no more about it. Half an hour later the receptionist delivered to a room two glasses of champagne and a birthday card signed by the team - a very nice touch and much appreciated. The breakfast also offers a varied and extensive choice served in relaxing surroundings again with excellent service. The Queens never disappoints and always finds something to exceed the already high expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Dr.jeffrey G. Business - 31/01/2019 AccorHotels certified review
« Elegance and Tranquility »

The decor is charming and one appreciates this as soon as one enters the hotel.Attila at reception welcomed me in the warmest fashion and explained things to me .My bedroom was beautifully decorated...I must admit that I did find the original Early Victorian wallpaper on the staircase most interesting .The Napier Room ...( know the family ..) has a special ambience for dining. I did manage to compliment the chef on his expertise in creating a dish which was delicious ...( the artichoke puree with the fish was inspirational..).This hotel lived up to its reputation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Ian T. Families - 30/01/2019 AccorHotels certified review
« Excellent »

Atmospheric hotel with excellent staff. The catering was als of top quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Family - 30/01/2019 TripAdvisor review
« pity but average »

The lounge area at 15:00 was cold , we asked for the central heating to be turned up , only to be advised that this was not possible as Maintenance had it centrally controlled and it would not come on until 18:00. After speaking to numerous members of staff I afire with 3 logs was lit .There was a draft blowing through the area s it is a route to the Restaurant with doors opening and closing .There was a noise from the Reception are when checking in guest , you could overhear every conversation regarding newspapers , alarm calls etc.The lighting in reception was doomed own to the lowest level even though the 2 lights holders had a total of 18 bulbs. On the Saturday afternoon there was a wedding and whilst there was notice prohibiting use of the Lounge area by Hotel residents we were told that when the wedding party had entered the banqueting room we could use the Lounge . Within 5 five minutes of sitting were were told we could not sit there as there had been a misunderstanding between the Bar staff and the relevant manger . As we were a party of 8 people we were offered the use of tables in the restaurant .

Rmt J. Couples - 29/01/2019 AccorHotels certified review
« Well looked after »

Very comfortable stay at the Queens enhanced by extremely helpful staff in all departments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read that your toast was not hot enough. Please feel free to inform the team directly and we will ensure that this is redone. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Anonymous Couples - 29/01/2019 AccorHotels certified review
« Great »

Really helpful welcoming staff, comfortable bed, nice room, excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Rene Couples - 29/01/2019 AccorHotels certified review
« Started good, ended dissatisfied »

Room was good, bathroom was lacking, parking at extra cost is a farce. Staff very good, food ok, c annot judge breakfast, as it's missing value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Queens Hotel Cheltenham - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our rooms have a different shape and size. We do have rooms where the shower would be with a higher ceiling and are always happy to move you to another room if available. I have made a note of that on your profile as well. Could you tell me more about the experience during your lunch? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erol Uray General Manager

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