Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

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4.0/5 1,300 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Breakfast
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,652 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,300 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
John D. Solo - 18/10/2017
« Not enough for the money »

The hotel is pleasant and the room well fitted out with a smart bathroom, though I never did get to work out the rainhead shower which every hotel now seems to thankfully fit. The hotel is impressive and imposing from the outside but small and disappointing on the inside, And what are those huge black and white tiles doing in the entrance? They cannot have any relevance to the historic old hotel. Staff are effective but not friendly, and I noticed a huge difference when I went next door to eat in a building which is part of the hotel but not run by the hotel, which seems odd. There, the staff have obviously been trained to act as human beings and make people feel good, because I did feel good after being served there several times. The hotel thus doesn't seem to offer many facilities. I did ask for a newspaper but was told I would be charged for it, so I didn't bother to ask if they had anything like a gym. What I was charged for a Saturday night in October (£285 for a single) is outrageous for what you get and t thankfully the rate dropped for subsequent nights.

AccorHotels certified review
Cec Friends - 18/10/2017
« central cheltenham »

No complaints. Room terribly hot at night until we found airconditioning...which took most of day to cool room down to sleeping temp. Great breakfast.

AccorHotels certified review
Tim Solo - 18/10/2017
« Convenient and comfortable stay as usual »

As expected, I enjoyed my stay at The Queens, where I have stayed many times before. This time, however, I have to add that, being in a top floor room, the shower was really very unsatisfactory, with very low pressure. Apart from that, the room was comfortable and breakfast very good. Service at the Queen's is always excellent.

AccorHotels certified review
Anonymous Friends - 18/10/2017
« Very pleasant and staff very good »

Very clean though the room seemed designed to be for one person rather than two. The service at our two dinners was superb.

AccorHotels certified review
Marie P. Couples - 17/10/2017
« Location, huge bedroom, extremely helpful and courteous staff, good breakfast. A very pleasant stay. »

We certainly hope to stay there again.

AccorHotels certified review
Liz Friends - 17/10/2017
« All fine - room quite small for the price paid »

As above

AccorHotels certified review
Paul Families - 17/10/2017
« Excellent stay »

Great place to stay for the Cheltenham Literary Festival. Even when an aspect was over looked, the staff/reservations manager resolved it quickly! More attentive staff at breakfast this year, that has made a teal difference.

AccorHotels certified review
Bruce R. Couples - 16/10/2017
« Mr »

I've known the Queens for over 60 years and it has a great reputation to maintain. The staff were splendid. the catering excellent but the accommodation lacks hooks for cloths and drawers for storing personal items.

TripAdvisor review
Couples - 16/10/2017
« Wardoli »

Excellent service and wonderful bed. Food was as good as ever. We stayed at the Queens Hotel during the Cheltenham Literary Festival. Perfect location for the Festival, a 2 minute walk to most of the lectures.

AccorHotels certified review
Linda Families - 15/10/2017
« MRS »

excellent throughout the service, room, dining all fantastic

AccorHotels certified review
Sue F. Solo - 15/10/2017
« Fabulousy! »

Since my stay in 2013 the hotel has been revamped and much improved.

AccorHotels certified review
Gill Couples - 15/10/2017
« Excellent Stay »

I love this hotel, we stay here every time we go to one of the Cheltenham Festivals as it’s a perfect location. Also the hotel is beautifully decorated, the rooms are spacious and the service is impeccable.

TripAdvisor review
Couples - 15/10/2017
« Nice room, terrible road noise »

This was the most expensive hotel we stayed in on our 4 week holiday. The room was very nice, although quite small for the price. There was a main road outside our room, and the road noise through the single glazed window was terrible. The traffic didn't stop until midnight. There was a group of people yelling and fighting on the street at 4am, and then there were street sweepers just after 7am. We did not have restful nights here. Disappointing, especially for the money.

AccorHotels certified review
Zed57 Business - 14/10/2017
« Perfect for an overnight business trip »

Everything very well considered for the business traveller. Extremely comfortable and I had the best night’s sleep in a long while!

AccorHotels certified review
Anonymous Friends - 14/10/2017
« Everything at the hotel was excellent, and would have scored 10, except for the booking process. »

The hotel was excellent in every way - rooms, bathrooms, downstairs cloakrooms and helpful staff. But the huge downside is the booking process by phone. When wishing to reserve a room and dialling the hotel number, the first option is reservations, but this sends you to central reservations who then tell you to phone the hotel and wait for the reception option. Actually, there is no separate Receptions option, but I was prepared to hold until Reception answered; eventually I was cut off and put back to central reservations!! Once I spoke to Claudia Duman she was extremely helpful and even found the names of the other couple who had come with us last year, and the room numbers from last year. However, a great deal of persistence is needed to achieve a booking by phone, and I feel this whole process needs changing. There should be a separate reservations number for the hotel. I can see that there could be a problem if put through to reception because some staff might struggle with the English language by phone. This is not a criticism of the staff who were very helpful. I imagine that the hotel must be losing bookings if my experience was typical.

AccorHotels certified review
Anonymous Couples - 13/10/2017
« Satisfied, but some poor customer service niggles »

Room Service got our order wrong. Receptionists could understand "egg and watercress sandwich", so only partial order arrived. No staff to seat us for breakfast, so waited/stood around for a long period then, No immediate coffee/tea question when eventually seated then, No menus provided to make breakfast selection. Only provided upon request. Breakfast arrived before coffee order.

AccorHotels certified review
Annie Families - 13/10/2017
« Comfortable Hotel but service was lacking »

I was staying with my young son and ordered some food in the bar - the service was very mediocre and impersonal. The chips were frozen and the mezze board was mainly cheese. Room service for breakfast was very poor - the order were missing toast. It took us a long time to get a reply -in the end we had to go through reception - who left them a message - we then had to phone again and we eventually got toast but other items were missing - we gave up in the end - too much effort to get the service

AccorHotels certified review
Anonymous Business - 13/10/2017
« Very comfortable stay »

Friendly and easy

AccorHotels certified review
Sax B. Couples - 12/10/2017
« sax b. »

every thing was fine for a 4 star hotel ideal for walking into town

TripAdvisor review
Solo travel - 12/10/2017
« Great location, helpful and friendly staff »

I cannot say enough about this place - a lovely sense of grandeur in a great location. I had a great time traveling there by myself - got some great recommendations from the front desk. The staff are amazing and incredibly helpful - not just with the usual recommendations and assistance, but they even went out of their way to retrieve my lost cellphone and return it to me. Thank you so much!

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