Queens Hotel Cheltenham - MGallery 4 stars

TripAdvisor rating 4.0/5 1,661 reviews
Queens Hotel Cheltenham - MGallery
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Hotel extras

  • Meeting and events space accommodating up to 120 guests

  • Central location with plenty of nearby transport links

  • Short distance from the Cotswolds

  • Wedding facilities capable of accommodating 120 guests A majestic space for stylish events

  • 24-hour restaurant menu available to all guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Queens Hotel Cheltenham - MGallery

The Promenade
GL50 1NN
cheltenham
united kingdom

Tel: +441242514754

Fax: (+44)1242262538

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM At 82.7km / 51.39 miles

  • By plane

    BRISTOL At 68.1km / 42.32 miles

  • By plane

    GLOUCESTER At 6.3km / 3.91 miles

  • By plane

    OXFORD At 69km / 43 miles

  • By train

    CHELTENHAM At 0.8km / 0.5 miles

GPS :51.896437, -2.07986

Our accommodations

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Phone
  • Direct dial telephone
  • Mini Bar(...)

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Phone
  • Direct dial telephone
  • Mini Bar(...)

RENASCENCE DELUXE SUITE, 1 King Size Bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Phone
  • Direct dial telephone
  • Mini Bar(...)

Our restaurants and bars

NAPIER RESTAURANT AND ORANGERY

Type of cuisine: International

Appetites of every sort are satisfied by our eclectic lunch and dinner menus. They are inspired by fresh quality produce sourced by our diligent Head Chef and team from local Cotswold farms and gourmet artisans.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE GOLD CUP BAR

Photo non contractuelle / Strictly non binding

The lounge and the Gold Cup Bar are the perfect settings for pre- and after-dinner drinks, snacks, morning coffee and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 145 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Queens Hotel Cheltenham - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,573 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,661 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Charlie & louise W.

Customer review rating 4.4/5

Charlie &. L. W. Couples - 11/07/2019 AccorHotels certified review

Great. This is our second visit to The Queens. We were made once again to feel most welcome & instantly recognised as returning guests. All of the Staff are a delight, the service is not robotic, taking the time to chat & be more than helpful. The room was clean & comfortable, decor to our taste. Food is excellent. We would recommend this hotel.

Dear Ms W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager
Customer review rating 4.4/5

Anonymous Friends - 10/07/2019 AccorHotels certified review

My only complaint would be that we were not given a choice of menu items for our evening meals. Other hotels we stayed in offered a limited menu from which to choose openers, entrees, and desserts that more suited our personal tastes.

Dear Ms D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Great location, room and service.

Customer review rating 4.4/5

J Business - 10/07/2019 AccorHotels certified review

Quick as easy check in, comfortable room, good breakfast and easy check out.

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your extra comments. We do have rooms with bath and feel free to ask the team about it and i have added your preference to your profile. We do increase the portion of the full English upon request free of charge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Very enjoyable stay in a wonderful settin, located at the heart of a beautiful, historic town.

Customer review rating 4.4/5

Mr B. Couples - 09/07/2019 AccorHotels certified review

Very comfortable room in a wonderfully situated hotel; we very much enjoyed our stay. Very engaging and polite staff across the hotel. The receptionists were helpful and attentive, the excellent breakfast was well served and the room was very clean and had everything we needed. I appreciated the little details such as the free refridgerated water (it was a very hot day), and the coffee and biscuits. I thought the bathroom was superb (loved the shower switches not being under the shower heads) and the very comfortable bed/pillows. One minor observation, possibly due to the very hot weather, was that the air conditioning unit was dripping slightly on to the carpet just outside the bathroom. This in no way affected our stay however, but may be worth your team looking at. I would love the opportunity to stay again. Thank you for your hospitality.

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for letting us know about the air condition. Please accept my apologies. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Good but not perfect

Customer review rating 4.4/5

Alan S. Couples - 09/07/2019 AccorHotels certified review

Hotel pretty good but I thought the room - and particularly the bathroom - was small for the price paid.

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do have Deluxe rooms in our hotel which are bigger that our Superior rooms please feel free to book these the next time you stay with us. I have also made a note of your preference. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Very nice hotel in every way

Customer review rating 4.4/5

Noel Couples - 09/07/2019 AccorHotels certified review

It was amazing

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Fantastic Stay

Customer review rating 4.4/5

Mark W. Couples - 08/07/2019 AccorHotels certified review

We had our wedding reception at The Queens 30 years ago and have come back regularly ... the team know it was our anniversary and rolled out the red carpet ... everything was absolutely superb.

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Great location

Customer review rating 4.4/5

John Couples - 07/07/2019 AccorHotels certified review

All good, room quite small but all we needed for one night.

Dear Mr A., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Great service and delivery

Customer review rating 4.4/5

Polo Business - 05/07/2019 AccorHotels certified review

Staff was very motivated and always striving to surpass expectations

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Very British in Südengland

Customer review rating 4.4/5

Volker W. Business - 05/07/2019 AccorHotels certified review

Always lovely to stay at your wonderful hotel. A true English experience!

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Very comfortable stay

Customer review rating 4.4/5

C. J. Couples - 04/07/2019 AccorHotels certified review

Positives - Beautiful building, very tastefully decorated. Lovely well presented delicious food. Free drink voucher for Accor members. Comfortable room and bed. Ample parking. Lovely small garden. Situated opposite lovely park with an easy to walk into town. Negatives - very busy breakfast service on Sunday morning and had to wait quite a while for a table. Lift out of order as being refurbished but service lift adequate.

Dear Ms J., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Hotel of character

Customer review rating 4.4/5

Dave Business - 04/07/2019 AccorHotels certified review

Staff are very attentive and helpful. I borrowed an umbrella to get to the car which was appreciated. Rooms are good. However charging guests a premium to use the car park should be changed.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Great Location

Customer review rating 4.4/5

David C. Couples - 04/07/2019 AccorHotels certified review

Located in the Montpelier area of Cheltenham with a ground level easy access car park, wins hands down for me, but then combine it with friendly helpful staff, puts it in the must go back category.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Great place to stay

Customer review rating 4.4/5

V M. Business - 03/07/2019 AccorHotels certified review

Pure delight - It made my husband and I feel like we had a real break even though we were in Cheltenham for work!

Dear Ms m., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

First Class in every way

Customer review rating 4.4/5

Francis T. Couples - 03/07/2019 AccorHotels certified review

Excellent room and service.

Dear Mr T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Nice staf, clean room,espacialy delicious meal

Customer review rating 4.4/5

Hidemi H. Couples - 03/07/2019 AccorHotels certified review

I wishI could stay again.Thank you so much.

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Luxurious, historic venue, fantastic staff

Customer review rating 4.4/5

Louise Couples - 02/07/2019 AccorHotels certified review

Really impressed with the decor and facilities. Excellent food and drink, friendly and helpful staff. Location very convenient with handy parking next door.

Dear Ms D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to read about your experience at breakfast as we usually get very good comments about it. I will share this with team and should you be coming back to Cheltenham we would like to offer you a free upgrade to the next room category Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Beautiful

Customer review rating 4.4/5

Pauline H. Couples - 02/07/2019 AccorHotels certified review

Was a beautiful experience hotel stunning dinner was exceptional staff attentive room was lovely it was our 30th wedding anniversary we were very pleased and satisfied thank you very much

Dear Ms O., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Satisfied

Customer review rating 4.4/5

Ajs Couples - 02/07/2019 AccorHotels certified review

Another amazing stay at the queens hotel cheltenham. . Particularly the receptionist who allocated my room. .he was so lovely and I received a complimentary room upgrade and also a lovely plate with chocolates and inspiring card..such a lovely gesture. The room 119 was bright and extremely comfortable. . Everything was wonderful and that is the reason I return time after time..

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Nice hotel, great location. Would stay there again

Customer review rating 4.4/5

Anonymous Couples - 02/07/2019 AccorHotels certified review

Enjoyed the hotel and location. Staff very helpful. Restaurant was very busy and some confusion over our order but was dealt with OK.

Dear Mr M., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies with regards tot he order for your food. You mentioned it was only dealt with OK? Could you tell me more details about it? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager
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