Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

The Promenade 
GL50 1NN  CHELTENHAM
UNITED KINGDOM

1,238 reviews
TripAdvisor Rating Based on 1,238 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,262 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,238 reviews
Certificate of excellence 2016
AccorHotels certified review
Scott Business - 24/06/2017
« Fix the showers!! »

Overall service was excellent and generally the facilities were good. Shower in room lacked pressure so was poor. That was the only negative part.

AccorHotels certified review
Anonymous Families - 24/06/2017
« Great overnight stay »

A great celebration with my son after his last gcse.

AccorHotels certified review
Gareth M. Couples - 23/06/2017
« Gareth Mererdith »

Friendly and helpful staff,lovely room

AccorHotels certified review
Richard C. Couples - 22/06/2017
« Ukulele Festival »

Good stay but first night ruined by very noisy night club nearby. Noise only stopped at 5.30a.m. Minor issues were: only one chair in a double room, no drawer space, room 112 TV in a very awkward position to view.

AccorHotels certified review
Louise W. Business - 22/06/2017
« Very impress with the smell, standard and staff at the Hotel - thank you. »

On walking in the smell of the place was really nice. Front of house staff were friendly and helpful. Standard of bedroom was great with lovely comfy bed and feather pillows. Meeting room was a little hot but it was in the smaller room because the one we had booked was being refurbished, I think. All in all a fab stay - I would definitely recommend your hotel to anyone travelling your way.

AccorHotels certified review
De M. B. Business - 22/06/2017

lovely room, park view. But the staff unfriendly at the breakfast. Empty Breakfast already at 8.30, I had to ask for adding food and the waitress was not really welcoming. Regards ( ps: could you please add my points on the loyalty card 3081034008658911)

AccorHotels certified review
Julia N. Couples - 22/06/2017
« Absolutely loved Cheltenham and the hotel was in the perfect location and the staff treated us very graciously »

We had never been to Cheltenham before and picked it by luck for a two night break to celebrate our 20th wedding anniversary. I did ask when I made my reservation for a nice room and we were not disappointed. When we arrived staff on reception warmly greeted us and wished us a happy anniversary. In our room was a card signed by maybe ten members of staff with individual messages which was so sweet and a wonderful touch. Plus a happy anniversary dessert from the chef.

TripAdvisor certified review
Couples - 22/06/2017
« Ukulele Festival »

Good stay (as usual). Had one bad night when the nearby night club was very noisy until 5.30am but hotel did all they could the next night to eliminate the problem. Minor "niggles" were: one chair in a double room, no drawer space anywhere and, in room 112, the TV was in a most awkward position.

AccorHotels certified review
Ian H. Business - 21/06/2017
« Business trip - Overnight stays on Friday & Saturday night »

Well located and elegant hotel. The staff I interacted with were wonderful. Food OK.

AccorHotels certified review
Paul L. Couples - 20/06/2017
« Nice hotel with a historic twist »

Generally up to standard though a couple of things are worth noting A) can never get anybody to answer the phone when calling internally or externally - too few reception staff? B) on a hot day air conditioning in room wasn't working when we checked in. Isn't this picked up in pre check in room checks C) nice upgrade to suite as le club Platinum

AccorHotels certified review
Karen Y. Solo - 20/06/2017
« No good »

Not good as my room was on the main road and the noise was terrible hardly slept. Also I booked late check out and wasn't impressed when the cleaners just entered my room

AccorHotels certified review
Martin H. Couples - 20/06/2017
« lovely hotel »

Very pleasant stay

AccorHotels certified review
Mr S. B. Couples - 20/06/2017
« Mr Stephen Bickley »

Lovely hotel and pleasant quite room as requested, good service at reception and garden although never ate in hotel as we ate out most of the time due to central location in Cheltenham. On the down side the car parking charge I thought was expensive considering we were staying at the hotel which ruined our experience some what

AccorHotels certified review
Thomas M. Couples - 20/06/2017
« Thomas Mallon »

Everything from the facilities, décor and staff was very good. We had no hot water on Sunday morning and were unable to take a shower. We pointed this out to reception but we never received an explanation or apology. My wife and I were celebrating our 70th birthdays (the reason for our visit) and were very pleased to receive a tray of sweetmeats and a card signed by your staff. A nice touch. Thank you. With regard to your website there are no dinner menus published therein so we ate out. Your loss I fear. In the literature in the room there is a mention of Memorable Moments, we asked about this offer at reception but were recited what was in the literature. There was no mention of how to book this offer nor is there any information on your website pages of said offer. As we cannot book it I fear it is your loss again. I would recommend an update to your website.

AccorHotels certified review
Anonymous Couples - 20/06/2017
« Outside noise and extremely bad language from outside on both mornings early »

Very good, comfortable, very good staff. Toilet badly situated. No replacement toiletries on day 2.

AccorHotels certified review
Mrs H. Couples - 20/06/2017
« Mr and Mrs hencher »

Very pleasant stay

AccorHotels certified review
Anonymous Couples - 19/06/2017
« Great location »

Would definitely recommend this hotel

AccorHotels certified review
Anonymous Business - 19/06/2017
« shocking »

I came to your hotel to attend a business meeting. Owing to a mix-up on the front desk when I asked for a cab to be ordered, none was. Not only that but when I came downstairs at the agreed time the girl on the desk struggled to know if one was booked. She was unable to multitask so I was made to wait and when she finally did order a taxi, it took ages so i was extremely late for the meeting that was the purpose of the trip. I'd booked into your hotel as it was a quick turn from arrival to meeting and I thought, given your reputation, you'd make it work. Additionally, in the night, there was an issue which required the help of the from desk. I rang no fewer than 5 times (letting the phone ring for minutes each time) before I got any answer.

AccorHotels certified review
Lisa K. Business - 19/06/2017
« excellent as always !  »

never fails to deliver - love the welcome, the staff are very professional - a good representation for Mercure Brand

AccorHotels certified review
Anonymous Business - 19/06/2017
« Zimmer Biomet Meeting »

The room was very comfortable with lots of extras to make the stay more special. All the staff were very attentive and the food very good.

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