Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

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4.0/5 1,357 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,082 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,357 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Alison Couples - 13/02/2018
« A pleasant stay »

A well appointed room. Staff mostly friendly but we were surprised that £50 was put ready to use on our credit card and this was not properly explained until our departure. Why does that need to happen? Why not just take the credit card number to debit on departure?

AccorHotels certified review
Dave Solo - 12/02/2018

Room was too hot and unable to turn radiator down in the room

AccorHotels certified review
Esther H. Couples - 12/02/2018
« Perfect »

Staff very attentive. Hotel beautiful. Good standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esther, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Yasmin Keen General Manager

AccorHotels certified review
Anonymous Couples - 12/02/2018
« Very hot room and noisy »

My husband found the room very hot despite the radiator being off. We had to leave the window open which meant it was extremely noisy in the early hours as the clubs closed. The evening meal was included in our 'deal' and this was very bland - crab cake and cod with very little to recommend it. Really disappointing.

AccorHotels certified review
J Friends - 12/02/2018
« Great stay »

Lovely hotel, great rooms and atmosphere. Staff were very friendly and helpful. Would definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Yasmin Keen General Manager

AccorHotels certified review
Andrew S. Couples - 12/02/2018

Having visited the hotel many times before, I have noticed that the food does not match the high standards of the hotel anymore, more a pub.. accommodation like the ritz, food like TGI Fridays, most disappointed! And £17 for that meagre breakfast - the greasy spoon down the road does the same for £3.99!!!!

AccorHotels certified review
Gill H. Families - 12/02/2018
« Great stay! »

Staff were fantastic - clearly enjoying their work. Lift broke down for s short while. At 91, it was hard for mum to use the stairs. That aside our stay was perfect. Location wonderful as was the food. Rooms extremely comfortable-would suggest anti ski mat in the shower. Very enjoyable stay.

AccorHotels certified review
Jacky Couples - 12/02/2018
« Gorgeous hotel, fantastic service and so central ! »

It was superb - unfortunately we arrive and my husband really wasn't feeling well with an onset of a cold which resulted in a bad nose bleed. The staff through out our stay were so accommodating and friendly in anything we asked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacky, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Mayfair R. Business - 11/02/2018
« Flawless stay at a lovely hotel »

I am a demanding hotel guest, and habitually turn down the first room offered to me. But credit where credit is due - that was never going to be a requirement, at the Queens. The hotel looks beautiful and the rooms similarly. Staff were efficient and friendly. Strongly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Simon H. Families - 11/02/2018
« The hotel ian wonderful but there is no sense of permanent manager »

Comfortable but not welcoming for someone who stays regularly. Excellent decor and food but somewhat impersonal

AccorHotels certified review
B. B. Families - 11/02/2018
« Pretty good. A great improvement on our last stays at the hotel. »

Good bed; excellent shower. Good dining and breakfast with extremely good waiting service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback from returining guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Amelia W. Couples - 11/02/2018
« enjoyable trip »

fantastic service, bedroom wasn’t what I expected, however still ok. Breakfast was super

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amelia, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry you were disappointed with the bed comfort. Thank you again for sharing your experience, and we hope to see you again. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Relaxing »

Staff were friendly. Hotel is elegant. Room was clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madelaine, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Daniel Couples - 11/02/2018
« Wonderful hotel right in the centre of Cheltenham »

We had a superb stay at this beautiful hotel. Recently refurbished but keeping all it's original, unique charm. Had a DBB rate that was great value, which then made me want to upgrade to a suite. The Montpellier suite was gorgeous. I imagine the rest of the rooms are all lovely. Across the road is no.131 restaurant and I can't recommend the food enough there. The best meal I've had in a long, long time. Can't wait for our next trip to Cheltenham.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Anonymous Couples - 10/02/2018
« Comfortable hotel close to amenities in Cheltenham »

We enjoyed our stay with you. Bed was very comfortable and loved the walk in shower. The down side was being accused of having not paid for breakfast when we most certainly had. Email to prove. I suggest your staff check more carefully before speaking quite loudly in a quiet dining room of guests. Evening menu poor so had to go out to eat. Not great when snowing!!

AccorHotels certified review
Mrs F. Couples - 08/02/2018
« Very comfortable clean and welcoming hotel »

We very much enjoyed our two nights stay. Staff very welcoming and helpful. Food was of a very high standard. Room although too warm was clean spacious and comfortable. The hotel is very conveniently located to your the Cotswolds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melody, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Wangari Families - 07/02/2018
« Good »

Very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
M L. Solo - 07/02/2018
« Couldn't fault it. »

The best stay at The Queens. Excellent service, good food and very comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback from returning guests. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Yasmin Keen General Manager

AccorHotels certified review
Janice Families - 07/02/2018
« Wonderful stay »

Have had a very pleasant stay and the staff are very kind and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Yasmin Keen General Manager

AccorHotels certified review
Leandra C. Families - 07/02/2018
« Absolutely fantastic »

Perfect place to stay and visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leandra, We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would appreciate if you would share your comments on Trip Advisor on the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_Collection-Cheltenham_Cotswolds_England.html . Thank you again for sharing your experience, we look forward to welcoming you back to The Queen's Kind Regards, Yasmin Keen General Manager

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