Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

4.0/5 1,552 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,928 reviews

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,552 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Surrey-travellers-7 Couples - 12/12/2018 TripAdvisor review
« Excellent hotel in a great location. »

An excellent three night stay in a quality hotel. Ideally located near to Christmas Market and High Street shops. Extensive breakfast buffet combined with a la carte cooked breakfast menu. A nice touch at check in when we were remembered from a previous visit and allocated the same room as before.

Daniel T. Couples - 11/12/2018 AccorHotels certified review
« Nice hotel but a lack of popular drinks at the bar »

The room was nice and well presented. The extra touches (miniature wash items, bath robes, slipper) we all great and of good quality. The only negitive I had was that 2 of the drinks I ordered at the bar were not in stock despite being popular drinks (Archers and Malibu), although the different gins available were great. It would also be worth getting at least to EV charging units put in as it would have made my journey home a lot easier. I would like to note that all the staff were very friendly, professional and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We had a very busy function weekend and as such some times have run out, but we have restocked and doing it regularly. I am happy to read that you enjoyed the Gin selection. there is a project in the pipeline which install two EV ports in our car park withing next year. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Mike W. Couples - 11/12/2018 AccorHotels certified review
« We keep coming back every December for a few days »

Very welcoming, good food, good location and friendly staff. Adjacent parking is a big plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Joanne H. Friends - 11/12/2018 AccorHotels certified review
« Comfortably looked after »

Freindly team clean room good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I feel we could have done more for you and gone the extra mile. Please feel free to share any further feedback with me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Mrs Z. -. C. B. Friends - 11/12/2018 AccorHotels certified review
« Very comfortable and magical. »

My Daughter was celebrating her wedding. It was magical and very special, the food delicious. Our room was spotlessly clean and extremely comfortable. The breakfast was extensive and again delicious. The staff couldn't of been more helpful and friendly. We can't wait for our next visit to this beautiful Hotel. *****

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Michael Business - 11/12/2018 AccorHotels certified review
« Nice hotel »

Hotel was nice. However I didn't get an email receipt/check-out confirmation as they said I would.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have resend you the invoice as for some reason it has not gone through. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

David Couples - 10/12/2018 AccorHotels certified review
« Another great stay! »

Super staff, lovely room with smooth and efficient entry and exit. We both felt that the interaction of the staff with the guests to be exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Malvern M. Business - 10/12/2018 AccorHotels certified review
« does the job well »

nice clean room, would feel tight if for more than one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Emma Couples - 10/12/2018 AccorHotels certified review
« Nice stay »

Room smelt slightly of smoke - not sure how. Also the TV was in a very strange position in accordance to the bed. Clearly the rooms have been refurbed so would have thought a suitable bracket would have been considered so that the TV could swing out towards the bed rather than be flat against the wall sideways on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms S., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you experienced the smell of smoke in your room. All our rooms are non smoking and i will speak to the housekeeping team to ensure the rooms are accordingly refreshed. I am looking currently at the design of certain rooms and especially the TVs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Claire P. Couples - 10/12/2018 AccorHotels certified review
« Lovely hotel for a relaxing break »

It’s our third time to stay - rooms and facilities lovely, comfortable bed. Great staff and amazing breakfast. Perfect spot for discovering Cheltenham.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Mrs S. R. Couples - 10/12/2018 AccorHotels certified review
« First Class Stay »

We were upgraded to a suite as it was a special occasion birthday. Check in was swift and very welcoming and we were returning guests. Beautiful room with every extra that could be wished for. Bathroom was excellent with Noir toiletries, thick bath towels and robes. We can highly recommend this hotel as the location is perfect for the town and the beautiful area of Montpellier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

No T. Y. Couples - 09/12/2018 AccorHotels certified review
« Lovely hotel and helpful staff »

Just one night stay but we would stay at this hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank y. again for sharing your experience, and we hope to see y. again soon. Sincerely, Erol Uray General Manager

David C. Solo - 08/12/2018 AccorHotels certified review
« A beautiful old hotel ideally situated. »

Freindly attentive staff. Very comfortable room. Only downside was a neighbour leaving room service plates outside her door in a small corridor and there when I got back late. Just a bug bear of mine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr c., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Nick C. Couples - 08/12/2018 AccorHotels certified review
« Superb »

Excellent hotel with great food and overall service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

D. Couples - 07/12/2018 AccorHotels certified review
« Superb service »

Excellent service. Staff welcoming. Room amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

M A. Couples - 06/12/2018 AccorHotels certified review
« Second visit; good quality room, breakfast ++. Bar service good. Lounge service OK »

Straight forward professional reception; Bar staff good. Breakfast staff good. Room clean, warm. There again we do expect it from a hotel of this standing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I feel we could have done more for you and gone the extra mile. Please feel free to share any further feedback with me. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

Bcg Business - 06/12/2018 AccorHotels certified review
« Cheltenham Stay »

Hotel is really well situated in the heart of Cheltenham. It has been refurbished over the last few years and rooms are very well appointed and generous. All in all a very pleasant and comfortable hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Anonymous Couples - 05/12/2018 AccorHotels certified review
« Much enjoyed return to one of our favourite hotels »

Welcomed by Prakash the duty manager who facilitated an upgrade at our request to a suite. Good relaxed atmosphere , excellent food and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Is there any further feedback you have for us, which could have made you give us a perfect rating? Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Erol Uray General Manager

Elaine T. Families - 05/12/2018 AccorHotels certified review
« Stayed for a family party and the customer service was superb »

Thoroughly enjoyable .WE EEEWWWD qqqqq

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

David Couples - 05/12/2018 AccorHotels certified review
« A lovely hotel with traditional values and outstanding service. »

We checked in on my wife’s birthday and stayed in a lovely room in a quiet part of the hotel. My wife was delighted with the Birthday Welcome waiting for her in the room; we both felt that this was a wonderful gesture. It was not possible to switch off one of the radiators so the room was rather warm, but by opening both windows, and sleeping under the quilt cover minus quilt, we were able to enjoy a restful night. Our dining experience was excellent; we will be back! Thank you very much for a most enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Queens Hotel Cheltenham - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on https://www.tripadvisor.com/Hotel_Review-g186284-d192978-Reviews-Queens_Hotel_Cheltenham_MGallery_by_Sofitel-Cheltenham_Cotswolds_England.html to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erol Uray General Manager

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