Hotel - Queens Hotel Cheltenham - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Queens Hotel Cheltenham - MGallery by Sofitel

The Promenade 
GL50 1NN  CHELTENHAM
UNITED KINGDOM

1,263 reviews
TripAdvisor Rating Based on 1,263 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The elegance of the 84 guest rooms pay homage to the hotel's majestic heritage whilst embracing contemporary comforts. There are three spendid room types offered to cater for each and every individual need.

  • 84 rooms
  • 79 non-smoking rooms
  • 2 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Minibar
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Queens Hotel Cheltenham - MGallery by Sofitel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,263 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
RobertEaston Couples - 07/08/2017
« Great position, comfortable rooms. »

Close to the town centre, shops, restaurants, etc. Has it's own (pay) carpark with plenty of space except on Saturday. Breakfast well presented and varied. One issue with the room we had was a lack of drawer space, otherwise very nice.

TripAdvisor review
lmckenna72017 Family - 02/08/2017
« Excellent! »

Fantastic stay, rooms are well presented, spacious & clean. Staff are friendly & attentive, great location within easy walking distance of the town. Fantastic breakfast, wide choice of cooked & continental options. Bar area & dining room are beautifully decorated & the communal areas are well kept! Fantastic stay every time!

TripAdvisor review
Couples - 22/06/2017
« Ukulele Festival »

Good stay (as usual). Had one bad night when the nearby night club was very noisy until 5.30am but hotel did all they could the next night to eliminate the problem. Minor "niggles" were: one chair in a double room, no drawer space anywhere and, in room 112, the TV was in a most awkward position.

Our hotel has responded to the review
Our hotel has responded to the review

Dear richard_c chatterton, It was great to have you staying with us during the Ukulele Festival this year. We do have additional draws for guests staying with us for a few nights and a 2nd chair. We have added a note for your next stay with us. We have reported the noise you have mentioned to our local council. I am pleased to see my team did everything they could to eliminate this issue. We look forward to seeing you again soon. Kind Regards, Yasmin Keen

TripAdvisor review
timpR5817WJ Friends getaway - 05/06/2017
« Joining group for one night stay »

I enjoyed my stay very much. The group I joined was well looked after and the room and meals were excellent. Service at table was very well handled for a large group. Very comfortable bed.Thanks. I had not stayed in the Queen's for some years sop it was a nostalgic visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear timpR5817WJ, It is lovely to receive positive feedback, thank you for your kind words. I am pleased to see you and the group had a great time with us and the food and beverage experience in our Napier Restaurant was excellent for you. We do also have the Regency Suite which holds up to 110 banqueting style should you have larger events or groups you may need in the future. I am pleased you enjoyed your stay on returning to us after some year and the many changes since that time. We look forward to welcoming you back (certainly a lot sooner than the previous visit). Kind Regards, Yasmin Keen

TripAdvisor review
KBM45 Couples - 07/04/2017
« Nice stay »

Stayed at the queens to celebrate our anniversary so booked one of the better rooms. We were given a lovely room overlooking imperial gardens. Service was excellent easy to park in the £12 per day adjacent car park. Great location, lovely breakfast and good service make this an ideal hotel to enjoy the wonderful town of Cheltenham

Our hotel has responded to the review
Our hotel has responded to the review

Dear KBM45, Thank you for taking the time to provide us with your feedback from your stay at the Queens Hotel Cheltenham – MGallery by Sofitel. Cheltenham is a great place for a visit as it is filled with history and plenty of activities. Choosing not only Cheltenham but the Queens for your anniversary celebration is very honouring, and extremely happy that our staff made your stay an enjoyable one! We look forward to welcoming you back! Kind regards, Attila Koroknai Front Office Manager

TripAdvisor review
Business - 03/03/2017
« Business trip to Cheltenham »

I have stayed at the queens a few times and find it to be a charming hotel with lots of character I stayed in a suit which is large and comfortable and well equipped the staff are always helpful and friendly would always recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert C, Thank you for your lovely comments, it is a pleasure to welcome you on business. We have a variety of rooms available and complimentary WiFi including 4,500 online worldwide newspapers and magazines as well. We look forward to seeing you again. Kind Regards, Yasmin Keen General Manager

TripAdvisor review
Friends getaway - 19/02/2017
« Stairs and steps »

Although this hotel has a lift several of the bedrooms are only accessible via stairs. Moreover some of the bathrooms have a step in them which not visibly or otherwise marked and where the carpet on both sides of the step is the same colour i.e. the step is difficult to see.. My friend broke her foot on this during our stay.

TripAdvisor review
Solo travel - 13/02/2017
« Staff and facilites are excellent »

the staff are always very attentive and take time to listen to your request and to help as much as they can. The rooms I always find very clean and comfortable and I always sleep very well. I always stay at the Queens because I know I will be looked after. Thank you very much for all your efforts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TimAlba, Thank you for your lovely comments. I have passed on your comments to the team and housekeeping department. We replaced all of the beds and mattresses in the refurbishment to mybed by Sofitel, I am pleased to see you sleep well on them. We look forward to welcoming you back to the hotel again soon to look after you again. Kind Regards, Yasmin Keen General Manager

TripAdvisor review
Business - 29/01/2017
« Great Hotel and staff but terribly cold room and noisy too. »

I stayed for the 3rd time here and this was by far the worst visit. On a really cold night, the 2 radiators and the main heating unit in the room were all not working. After 4 visits down to the front desk, I got given a small dimplex, for a large high ceiling room with huge single glazed windows, after going down to say yet again it was inadequate and I was freezing and had to keep my coat on I was given a larger convector, it too was inadequate, at no time after did anyone check to see how I was doing or offer to change my room. I was polite and never made a fuss, had to keep my coat on and bath robe in bed. Really on such a freezing night I should have been given a change of room the corridors were warmer. The staff were polite and lovely and bought the heaters and agreed it was freezing but were not proactive all the effort was made by me. Terribly noisy room to boot. Awful night and I am intending to stay again in the next few months as the location is good but need to make sure I choose the room more carefully. Very disappointed and no reference was made at check out despite me telling them how cold it had been and maintenance was required.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol G, Thank you for your review. Please contact me directly at the hotel to discuss your review, h6632-gm@ accor.com. Kind Regards, Yasmin Keen General Manager

TripAdvisor review
Couples - 21/01/2017
« A beautiful hotel »

The decore is only surpassed by the care you are shown and the professional way the staff look after you. Only seconds away from a green space and minutes from Cheltenham. Should have requested a slip may for the shower and checked the towels as well as only one large towel put out. Surprised no tea and coffee making facilities. A small table with just one chair when two to my mind would have been better. Breakfast good, lunch even better. Some noise from machinery or air conditioning over night which lead to some sleepless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear N2127ELbrendab, We are very lucky to be located in the stunning town of Cheltenham and moments from Imperial Gardens which are beautiful all year round in front of us. Of course we do have our own gardens, lovely to have a BBQ in the summer or a gin from our vast range of over 40 kinds in the Gold Cup bar. The tea and coffee making facilities are located in the wardrobe above the minibar in each room. We do also have deluxe rooms and suites with an additional Nespresso machine. Please do contact the hotel directly for your next stay and we can add a note to your profile regarding the 2 chairs and an non slip mat with a room at the back of the hotel. We look forward to welcoming you back soon. Kind Regards, Yasmin Keen General Manager

TripAdvisor review
Couples - 19/01/2017
« Wonderful Hotel »

A wonderful first class hotel - very welcoming staff and first class service from the moment you step through the door. Fabulous spacious rooms - couldn't fault it in any way. Excellent breakfast and a cosy bar to relax and enjoy drinks or coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mcowman, It is great to hear you enjoyed your stay at the Queens Hotel. Pleased you enjoyed your spacious room and new refurbishment. Our breakfast is becoming the talk of the town and with so many options on the a la carte menu you could come everyday. We hope to see you again perhaps for afternoon tea or a gin cocktail from one of our 40 different gins in the cosy Gold Cup Bar with our grade 2 listed bar. Kind Regards, Yasmin Keen General Manager

TripAdvisor review
Couples - 05/01/2017
« Queens Cheltenham »

The room was excellent with a huge comfy bed! Only downside was the shower; too small, not enough power and no hot water!! Check in was a bit chaotic and had to wait for room to be checked even when arriving at 4pm!

Our hotel has responded to the review
Our hotel has responded to the review

Dear keviny763, Thank you for your comments about the shower, we would appreciate the opportunity to investigate immediately. Could you please contact the reservations department directly with your booking name and date of stay. I am pleased to see you enjoyed the bed which are all new in our refurbishment. I apologise for your check in experience and can assure you this has been dealt with so prevent future occurrences. I do hope to see you again in the future. Kind Regards, Yasmin Keen General Manager

TripAdvisor review
Couples - 31/12/2016
« Not usual Mc Gallery standard »

We booked a 3 night stay over Christmas which started badly as we had spoken to the hotel when booking months in advance to request the Sherborne suite as it is on the top floor. This was confirmed but when we arrived somebody else had been given our room and we were allocated a similar suite on the 2nd floor. Not the end of the world but it started our break on the wrong foot. The 'suite' is rather misleading as it is a decent size room but the separate sitting area is no more really than a corridor behind the bed with a small settee - I don't know why anyone would choose to sit there! I would certainly not pay the sizeable premium again. The room was affected by noise both from the road and also from drunken revellers outside till almost 6 am Breakfast was a letdown as we had been most impressed at both the Windsor and Bath McGallery hotels - here it was not so much cooked to order as plated to order - it was virtually the same as a Novotel but the staff put it on a plate rather than queueing at the buffet. Also tables were not cleared of starters when delivering hot courses - inexperienced staff perhaps. The actual hotel is impressive and well located for the town but I agree with other guests that charging an extra £12 per day for parking is over the top at these prices Overall OK but not of the standard we have come to expect from this brand

Our hotel has responded to the review
Our hotel has responded to the review

Dear BADGEREssex_UK, Thank you for taking the time to send your constructive feedback. We have recently employed a new breakfast chef to bring us to the high standards expected. I apologise this was not what you received during your stay. Additionally the local night club is closing on the 1st of January. I am sorry to read the suite wasn't to your liking. We do have a different design on your return of the Montpellier Suite which has a separate living area with couch should you prefer. We do hope to see you again in the future. Kind Regards, Yasmin Keen

TripAdvisor review
Family - 13/12/2016
« Simply the best in Cheltenham »

We have tried them all, and the Queens simply has the best rooms, service, location and breakfast. Its only faults are so easily rectifiable: lack of staff at the bar and occasionally breakfast service is low, but the experience is otherwise superb. It is the only hotel to stay in Cheltenham

Our hotel has responded to the review
Our hotel has responded to the review

Dear addisleo, Thank you for your lovely comments, we are all proud to work here. My team and I have taken your comments to improve on and training has been conducted. Thank you for being our advocate, we look forward to welcoming you back to the hotel in the near future. Kind Regards, Yasmin Keen

TripAdvisor review
Couples - 08/12/2016
« Queens stay on 6th December »

We stayed in the cambray suite, this has a door separating it from the next room and you could hear every word spoken by the couple next door - very poor sound insulation. Event on at the hotel that played music till midnight, so had to listen to the thump thump of the base - not informed of this at all. Very warm room, air con put on highest setting made no difference. Sunday lunch in the restaurant very poor, rock hard roast potatoes and chewy brussel sprouts - mentioned this to the waitress who just giggled. Paid extra for late checkout at 6pm, locked out of the room because this had not been noted on the computer, no apology from the front desk. This is our 2nd stay at this hotel and a totally different experience - unlikely to return.

TripAdvisor review
Solo travel - 04/12/2016
« excellent hotel »

fantastic small hotel very well located in the centre of Cheltenham with its own car parking facility. The hotel was extremely well managed and the staff extremely professional and welcoming. My stay could not have been better, well done.

TripAdvisor review
Couples - 27/10/2016
« Wedding Anniversary weekend »

Lovely old hotel which has been renovated to a very good standard. Excellent central location with good access to shops, restaurants, theatre and all other amenities. Very peaceful. We stayed in a Deluxe room. Good size, corner aspect so good views across the park and town. Enjoyed: good breakfast selection with extremely polite and pleasant waiting staff. Excellent cocktail barman ! Reception staff - just ok in comparison with rest of staff. Concierge gentleman very helpful.

TripAdvisor review
Robert C Couples - 14/10/2016
« Great location in Cheltenham »

Impressive service starting at the reception in probably the best location in Cheltenham. The rooms are rooms and there is a cosy bar. Shame that the restaurant does not live up to the same standards as the rest of the hotel.

TripAdvisor review
Solo travel - 29/08/2016
« zippy »

Fantastic historic hotel in the centre of Cheltenham.Excellent and sympathetic refurbishment by MGalleryand complemented by polite and efficient staff.Breakfast featured a rarity of a served and hot main course,and the historic bar was cosy and welcoming.

TripAdvisor review
Business - 24/07/2016
« Favourite hotel in the UK »

I love this place, the rooms, staff, breakfast and service are pretty much second to none. I had a gorgeous room overlooking the square in front of the hotel. I checked in late, and officially the restaurant had stopped serving but they were willing to make me dinner which was lovely. Unbeknown to me as I was eating, reception were putting together information about my next trip to Budapest and posting it under my door (I'd been having a chat with the staff member about my forthcoming trip to the MGallery Nemzeti Budapest). So. Great night's sleep in a wonderful comfortable room with lovely amenities, followed by one of the nicest hotel breakfasts I've had made it a great stay! Highly recommended (for the second time!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W, Thank you for your amazing feedback. It is great to hear the team made your stay memorable and went out of their way get food to you. It is always a pleasure to receive positive feedback. We do get good feedback on our breakfast, I am pleased to hear you also enjoyed it. Thank you again for sharing your experience, I hope to see you again very soon. Have a lovely stay in Budapest in our sister Mgallery. Kind Regards, Yasmin Keen General Manager

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