Hotel - Mercure Manchester Norton Grange Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Manchester Norton Grange Hotel & Spa

4.0/5 1,314 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 1,844 reviews

Our guest reviews for Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,314 reviews
Solo travel - 20/09/2018 TripAdvisor review
« Where' the furniture »

Criticism here centres on the furnishings and equipment of the room supplied. The room was plenty large enough and the bed very comfortable and well made up but there wan table I could write at and the lighting level would have made writing or reading very difficult.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob, Thank you so very much for your constructive feedback following your recent visit at Mercure Norton Grange Hotel and Spa. I noted your comments about furniture and lighting. I will certainly work on it. Once again thank you for taking time to share your feedback and we look forward to welcoming you back in near future. Best Regards, Rama Arimilly.

Kelly B. Friends - 15/09/2018 AccorHotels certified review
« The hotel was great!! »

I stayed for a friends wedding and was part of the bridal party. The hotel couldn't do enough for us. The end of the stay wasn't so great until my bag went but the staff were fantastic and found my bag.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly b., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Acceptable stay but no more. »

Pleasant and well equipped room but fairly high price. No restaurant due to conference, so had to eat in bar. This was a poor environment for eating with unsuitable tables and quite noisy at times. Food was satisfactory but prices for both food and drinks were extremely high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Chris R. Business - 12/09/2018 AccorHotels certified review
« Mr R. »

Fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris R., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Kelly M. Couples - 12/09/2018 AccorHotels certified review
« Fantastic stay! »

Very helpful staff on arrival at check in. Great facilities and food was fantastic in the restaurant. Service was great and we thoroughly enjoyed our visit... we will definitely return!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Couples - 12/09/2018 AccorHotels certified review
« Mrs I would stay again »

Great,both Katie and Pauline on the reception were very friendly and efficient.Enjoyable swim and use of the pool in the morning and super breakfast,comfortable clean bed/room.Only slight drawback is that we could hear dull background traffic from the main road.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments on bed room noise. I will certainly work with the owners in this regard. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Christine C. Business - 11/09/2018 AccorHotels certified review
« Mrs c. »

My experience with this hotel was not good at all. I had major problems checking in, food delays in the bar area, room not cleaned properly. I really do not want to come back to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine c., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

A. R. Couples - 10/09/2018 AccorHotels certified review
« Poor »

Breakfast was empty when we arrived and had to wait 10-15 mins for food to come out. I found the hotel nice it was more the service that was to a poor standard! Checked in online and my room wasn't ready until 3.40pm

Our hotel has responded to the review
Our hotel has responded to the review

Dear r. A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Barry D. Families - 06/09/2018 AccorHotels certified review
« Not many staff to man the bar »

It took forever and a day to get served. Hardly any staff to cope with the amount of ppl in hotel. After an 8 hr plus journey, we wanted to have a hearty meal. However, the portions were pitiful and exorbitant in price. I felt like I had been mugged ! The four of us were still hungry afterwards. The portions that small !!!! First time I have ever ran a place down, but feel that strongly about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry D., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Anonymous Business - 06/09/2018 AccorHotels certified review
« Overall fine let down by two factors »

I've stayed on a number of occasions over the last few years and my experience is fairly consistent. Overall friendly staff but a few areas for improvement. Main area is food and beverage. On this occasion my meal arrived within an acceptable time frame but all the tables around me were complaining about 40+ minute waits. Everything felt disorganised and chaotic. I know from past experiences that this is not a one-off and have had several experiences of the kitchen getting backed up and in some occasions I've chosen not to eat in the hotel as a result. The food is also quite bland and unimaginative - again a consistent experience I have had. One other point to note - this time I wasn't using the conference facilities but Carol still stopped to say hello. She is a great asset to the hotel, always efficient, on the ball, friendly and seems to work at a faster pace than those around her.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Paul B. Families - 05/09/2018 AccorHotels certified review
« Very tired hotel »

Staff very helpful food excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul b., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Dawn Families - 04/09/2018 AccorHotels certified review
« A disappointment for my sisters 60th »

Entered our room and someone was already in it! Waited over an hour to be sorted. It took 1 1/2 hours to receive dessert after main meal - given 2 excuses . I had booked this weekend in April for a special surprise 60th for my sister. Staff did offer a discount but weekend was a disappointment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawn a., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Anonymous Couples - 03/09/2018 AccorHotels certified review

Overall the experience was excellent, staff were very polite and friendly. The room was clean and tidy. Asked for some fresh milk instead of the UHT but the staff member came with more UHT and could not understand what we ment by fresh. At breakfast had to ask a couple of times for coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about coffee at breakfast. I will certainly reflect on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Robert P. Business - 03/09/2018 AccorHotels certified review
« Unimpressed with overall hotel experience »

After checking in I was left to make my own way up to my room. I passed poorly decorated areas of hallways, doors and carpeting. My room was okay. I came down for dinner and was met politely by the restaurant staff and asked where I would like to sit. I was handed a menu and told that my menu was restricted to a set menu included in my booking. I ordered from a very reduced menu. My first course was fried pieces of chicken cooked in spices on a bed of salad. This appeared to be like nuggets on an unimaginative salad with little thought gone into its presentation. There was no wow factor and so the experience was poor. This was followed by a spicy chines dish of meat and salad and noodles cooked in a sweet brown sauce - this tasted like it had been smothered in a sauce taken from a jar and none of the food had been well prepared - there was no attention to style/presentation or real attempt at making the dish special - overall feeling was that it could have come from a low quality chines take away rather than a quality restaurant. This was the overall feeling - repeated when I got sticky toffee pudding and poor quality vanilla icecream that tasted like cheap walls icecream from a plastic tub. I was asked several times whether i was enjoying my food and I gave the reply that it was okay. The Italian waiter was charming and asked me questions about enjoying the wow factor of the hotel. I told him that there was little wow factor and that the outlook was not pleasant from the restaurant - overlooking cars arriving and the car park and a recently built wooden platform with blocked access. The waitress told me there had been reports of deer in the green areas - I stayed looking out for a deer to keep myself amused. The whole experience was one of tired, poor upkeep in a mediocre hotel with little excitement going for it. While the staff were all charming and kind I could not enjoy the food or ambience at all so would give it a 3 out of 10 - needs a lot of input to upgrade the overall decor and fittings with some though put into how to make the outlook more attractive with planting and attention to quality. The newly built platform look unimaginative and completed with minimum attention to finish or quality - with poorly laid posts in concrete that has been left exposed and unfinished. I hope this review is useful to you. Best wishes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert P., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I totally agree with your comments about ambience in the restaurant. the owners do have plans to refurbish the entire area in 2019. at this stage we do not have much details of the renovation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

G Business - 01/09/2018 AccorHotels certified review
« Nice but noisy »

The room was clean and well equipped. Bed was comfortable. However, there was a constant background noise of either the ventilation system or water pipes that did not stop. This disturbed my sleep to the extent that I am unlikely to return. The noise was also in the corridor, so I suspect it is not somethin* that can be easily fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glynn J., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Jamesh Business - 30/08/2018 AccorHotels certified review
« Great staff, good service »

I booked this hotel due to its location close to my destination with work and the additional benefit of the use of the Fitness rooms within the Spa. Upon arrival I was greeted politely and allocated my room. This was a little dated but generally clean tidy and fit for purpose. Dinner was served promptly with a very generous portion. Id happily stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Couples - 30/08/2018 TripAdvisor review
« Never again. »

This is NOT a 4 star rated hotel. This hotel did not meet basic standards. Toilet did not flush. Dead insects in lightshade. General cleanliness of the room was poor. After advising the Duty Manager of the situation, we were advised that no other rooms were available and that we had to wait till the morning for a plumber to be called. After complaining that this is not acceptable, we were allocated an alternative room despite being told no alternative available room.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Andi, Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will certainly address your comments with relevant department heads. Hope this one odd experience will not deter you returning back to us. We look forward to welcome you back in the near future. Best Regards Rama Arimilly.

Claire Couples - 29/08/2018 AccorHotels certified review
« Lovely hotel and staff »

Room was lovely staff very nice but a few little niggles , Food and service a little disappointing and sauna out of order but overall a nice stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about Food & beverage. I will certainly work on your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Couples - 29/08/2018 AccorHotels certified review

Was bad from checking in till leaving,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheila H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Adam G. Couples - 29/08/2018 AccorHotels certified review
« Better available for less elsewhere »

Room (230) was tiny with access to the bed from one side only. It was assigned with the good intention of keeping us away from noise expected from various events taking place throughout our stay. Room was very hot. Lots of road noise with window open. Presentation of room was good barring dead insect collection in ceiling light. Spa was good - will consider using as external customer next time I'm in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam G., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

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