Hotel - Mercure Manchester Norton Grange Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Manchester Norton Grange Hotel & Spa

4.0/5 1,400 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 1,897 reviews

Our guest reviews for Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,400 reviews
Martin H. Business - 13/11/2018 AccorHotels certified review
« Everything worked efficiently and the staff were helpful »

the booking was for an afternoon event. The booking was completed easily with Craig. On the day everything we asked for was available and the IT and PA systems amazing. Everyone who attended gave good feedback

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Colin C. Families - 12/11/2018 AccorHotels certified review
« Very calm and relaxing environment »

Loved everything, setting, spa, staff. But......one thing really ruined my breakfast. Your coffee is so bad (it might be a game changer) it’s 2018 guys and you’re using a 1980s dispenser. People in 2018 are in love with the black stuff. Please fix it and I’ll come and stay again. I promise. Colin

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. also I noted your comments about coffee machine. I will certainly address this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Ellen Solo - 08/11/2018 AccorHotels certified review
« Mrs ellen T. »

almost perfect but was dissapointed to find restaurant closed on Sun night as I had invited guests and when I tried to book a table at check in I was told not necessary as not busy. I was less than happy when I went to choose a table before my guests arrived and did not find the ambiance of the bar satisfactory and taxis had been prebooked,I would however book again as the food was well cooked and well presented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellen T., We very much appreciate your constructive comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anisa Couples - 07/11/2018 AccorHotels certified review

Extremely unsatisfied spent a fortune on a weekend away with my partner to find the room was shocking with stains on the duvet mattress walls headboard. Our food was outrageous especially for the price, It was our first time we visited the hotel we was extremely let down. We made a complaint at reception, we ask for the manager which the receptionist told us it was himself he took note of our complaint told us he will be in contact within 2 days he still hasn't been in contact with any of us. We certainly will NOT be coming back to the Norton Grange.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anisa P., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Rama Arimilly

Helen L. -. Families - 07/11/2018 AccorHotels certified review
« Mrs »

Very nice stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen L., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Antony P. Couples - 06/11/2018 AccorHotels certified review
« Good but has been better in the past. »

Overall a lovely stay, just slightly let down with some parts of the service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antony P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Jillian S. Couples - 06/11/2018 AccorHotels certified review
« Mrs »

Poor, awful service from reception and the spa staff. Room was poorly made up, not enough towels, espresso pods had been used and put back in the tray so no new ones Spa staff were rude and unhelpful Food was mediocre. Package was not as described

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jillian S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly

Mark W. Couples - 05/11/2018 AccorHotels certified review
« The Hotel was very welcoming and the Staff very friendly »

Absolutely excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark W., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Lisa B. Families - 05/11/2018 AccorHotels certified review

I came for a weekend away with my daughter booking a dbb package. We arrived and I wanted to arrange to have dinner on the Sunday evening instead of Saturday only to be told I would have to go to the restaurant and organise it myself, which I tried to do but the restaurant was closed and the bar staff seemed unsure what they should do about it. So I left it. On the way to the room , it was cold and off putting as all the windows along the corridor were open obviously to air another room where someone had been ill. When arriving in the room, the decor was dated and it wasn’t very clean. There were dirty marks on the walls and the skirting boards were filthy. Also the bathroom was not clean enough; the sink didn’t look clean, which I wiped but also the floor and toilet were dusty and had hair on. A towel had a dirty mark on. I did report the dirty towel and toilet to reception. The towels were replaced but the toilet was not cleaned. On Sunday we planned to have breakfast and use the gym, spa (one reason for booking this hotel) and have dinner. Staff were very friendly at breakfast and the gym/spa staff were great too. Afterwards I organised dinner, which was in the bar as the bar restaurant was closed, again the staff were lovely. I have stayed in mercure hotels on a number of occasions and chose this particular hotel as I saw reviews saying the hotel was rated as being clean but sadly it did not meet my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

D M. Business - 04/11/2018 AccorHotels certified review
« Disappointing »

Tired room, lumpy uneven bed which caused a very sore back, inedible and poorly cooked food in the bar. (starter was all wrong, nasi goring was disgusting and also wrong, peri peri burger was sad dry and uninspired) breakfast arrived on time and was decent. Probably won't stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dean M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Andrew Couples - 04/11/2018 AccorHotels certified review
« Comfy as ever »

For us, this hotel is comfortable and convenient because we have family within walking distance, so we come here frequently. The beds - the most important thing! - are bliss. The room was also quiet, even though there was a wedding downstairs. Service was its usual friendly self.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Business - 04/11/2018 AccorHotels certified review
« A lovely place to stay, a bit out of the way. »

It was lovely - particularly the pool, jacuzzi sauna etc. Good value set menu of £15. Food was ok, but my Nasi Goreng was a bit dry and not crisp or fresh-tasting. Starter of avocado and prawn was quite small. The sticky Toffee pudding was yummy. Didn’t like having a room with no daylight - printed picture over the window, shower had some mouldy bits, but otherwise nice and relaxing. The conditioning shampoo does nothing but strip the hair - bring your own conditioner - especially if you’re going to spend a lot of time in the pool etc. Staff all seemed nice and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerrion M., We very much appreciate your constructive comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Friends - 04/11/2018 AccorHotels certified review

bedroom comfortabe

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janina C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Me Business - 04/11/2018 AccorHotels certified review
« Dated Rooms, Poor Quality Service »

Recently stayed twice and both times there were issues with the rooms that weren't sorted once mentioned at reception. Also room service was poor, tried to call on the phone and no answer. Eventually when I did get through and food was ordered it arrived and was overpriced and poor quality. I have stayed here many times in the past but these last two times it has really put me off. Also I am a points member and did not receive the expected benefits on both recent occasions. No welcome drink, no room upgrade, no welcome gift. Other hotels in the chain provide this but not this one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken F., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Preston - Our Operations manager will contact you this week, who will address all aspects of your feedback. Sincerely, Rama Arimilly General Manager

Claire Couples - 03/11/2018 AccorHotels certified review

great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire O., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Friends - 02/11/2018 AccorHotels certified review
« Good value weekend break »

Overall very good hotel. Friendly helpful staff. Clean rooms. Good selection for breakfast. Plenty of free parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lin F., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mrs K. S. Families - 01/11/2018 AccorHotels certified review
« Simply Outstanding »

The staff are simply outstanding. Their service , they way they look after you to make your stay wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kally S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Lisa Families - 31/10/2018 AccorHotels certified review
« Mrs Lisa P. »

We were booked in as part of my daughters wedding - the wedding planner was amazing but when she wasn’t there customer service left a bit to be desired . They messed up on a pre booked disabled room for a relative , the breakfast was not as arranged, we waited for everything to be refilled , very little glass clearance was carried out - our actual privilege room was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa P., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations in some areas; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Anonymous Solo - 31/10/2018 AccorHotels certified review
« A very comfortable and pleasant stay »

Most Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear John K., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Susan G. Couples - 31/10/2018 AccorHotels certified review
« Restful, and attentive staff »

Had been poorly so needed a rest, this gave me the opportunity for that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter G., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

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