Mercure Manchester Norton Grange Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 1,488 reviews
Mercure Manchester Norton Grange Hotel & Spa
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Hotel extras

  • 11 function rooms capable of accomodating 220 guests

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road
Castleton
OL11 2XZ
rochdale
united kingdom

Tel: +4401706630788

Fax: (+44)01706516781

Contact email

Check-in from 14h00

Check out up to 12h00

  • MANCHESTER PICADILLY :   17 CHESHAM AVENUE

  • ROCHDALE :   17 CHESHAM AVENUE

  • By plane

    LEEDS/BRADFORD At 47.8km / 29.7 miles

  • By plane

    MANCHESTER INTL AIRP At 40.23km / 25 miles

  • By train

    MANCHESTER PICADILLY At 16.3km / 10.13 miles

  • By train

    MANCHESTER VICTORIA At 16.3km / 10.13 miles

  • By train

    ROCHDALE At 5km / 3.11 miles

GPS :53.581386, -2.175206

Our accommodations

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Classic double or twin room

  • Max. number of persons: x2
  • Views: Courtyard side, Patio, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Double or Twin Room

  • Max. number of persons: x2
  • Views: Garden side, Courtyard side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Privilège double or twin room

  • Max. number of persons: x2
  • Views: Patio, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Family room with a double and up to 2 pull out single beds

  • Max. number of persons: x3
  • Views: Patio, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

GRANGE RESTAURANT

Type of cuisine: International

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Type of cuisine: Brasserie

The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Photo non contractuelle / Strictly non binding

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 170 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more
Mercure Manchester Norton Grange Hotel & Spa Meeting Room

Our guest reviews for
Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

2,091 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,488 reviews

Customer service and food quality

Customer review rating 3.7/5

Karl R. Couples - 18/04/2019 AccorHotels certified review

I was assured that on arrival I would be able to pay for a late checkout,I was refused at check in by the receptionist,stating “we were very busy and it was not possible.”When we went down to breakfast the offering was limited,no eggs other than dried up rock hard whites,no beans just tomato sauce,the sausage were dried up ,the bacon inedible,the tables were unclean and the coffee was cold,considering you charge £15 per person I believe this was also poor quality and value.

Dear Karl R., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager
Customer review rating 3.7/5

Belinda P. Families - 18/04/2019 AccorHotels certified review

We were all family and extened family. We felt completely at home. The staff were very helpful, obliging and courteous. The hotel was very clean and to our expectation. We are happy that we booked our stay at Norton Grange, as well as for having our daughter's wedding reception there. Thanks to all your staff and all involved in making our stay there a comfortable one.

Dear Belinda P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

It was convenient for the purpose of my visit

Customer review rating 3.7/5

Thomas Business - 18/04/2019 AccorHotels certified review

The room was nice and big but the furniture and carpet old and outdated! The gym facility and sauna was very beneficial for me as this is a must while I'm away on business. The breakfast was also very nice.

Dear Thomas A., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Lacking Facilities

Customer review rating 3.7/5

Dawn Friends - 16/04/2019 AccorHotels certified review

The hotel needs updating, it is very old and tired. The staff were great and helpful apart from the lady in the Bar, on our arrival we had lunch in the bar and the young lady who served us did not smile or make us welcome at all. As we were the only customers ordering food and drinks it was not as though she was run off her feet. The Spa was lacking in facilities which was not mentioned before our booking although it was a last minute booking.

Dear Deborah M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Disappointing this time

TripAdvisor rating 4.0/5

Ian P Couples - 16/04/2019 TripAdvisor review

We have stayed at The Norton Grange at least twice before but this time were really disappointed in a few ways. The usual lift was out of order so we had to use the one near the spa. On the dresser-top was a plate of some kind of cake and 2 strawberry halves with a card propped up against it saying "Eat Me". ... very odd. There was a layer of dust on the floor lamp base, one bedside lamp had a wonky shade and the bathroom towel rail had a " do not use" electrical safety sticker and exposed wiring. Breakfast fried eggs would have made great frisbees too. All in all the place seemed unloved and not how we'd found it to be previously.

Dear Ian, Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations. Best Regards Rama Arimilly. General Manager

Pleasant staff, Food still disappointing

Customer review rating 3.7/5

Anonymous Business - 15/04/2019 AccorHotels certified review

All new and old staff very pleasant helpful and very willing to help, however, the food is still very average, and hit and miss by day, for example, not all ingredients are used in the superfood salad.

Dear Lisa P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback about the team. I noted your comment about the food, since last 12 months kitchen has been a challenging place. I recently restructure the team with additional new roles. I am aiming to re-launch a new menu in May with a new head chef arrival on 22nd April. this is one key part of this business I am personally going manage and monitor. I hotel you will see an improvement in this area. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Very good indeed; the staff were first-class

Customer review rating 3.7/5

Greg M. Couples - 15/04/2019 AccorHotels certified review

Really impressed with the courtesy and professionalism of all the staff

Dear Gregory M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

GREAT

Customer review rating 3.7/5

Viren M. Families - 13/04/2019 AccorHotels certified review

Very pleasant staff and clean rooms...

Dear Veerendra M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

A little surprised with slippiness of bath/shower

Customer review rating 3.7/5

Mrs B. T. Families - 12/04/2019 AccorHotels certified review

Overall it was great but my husband hurt himself in the shower as there were no non-slip mats to put down in the bath and he ended up with a bruised knee when he slipped in the shower.

Dear Bev T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. thank you for keeping us informed about your husband in the shower. we do have bath matts available in the hotel, as a standard we don't place them, however during your next visit, should you wish to have one please let us know. Sincerely, Rama Arimilly General Manager

Friendly professional beautiful hotel

Customer review rating 3.7/5

Maureen G. Couples - 12/04/2019 AccorHotels certified review

I love Norton Grange from arriving and welcomed warmly to beautiful room to fantastic breakfast and I love the spa. Was like a mini relaxing holiday without travelling far. Can’t wait to come again. Thank you for making me feel so welcomed and looked after

Dear Maureen G., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Lovely Stay

TripAdvisor rating 4.0/5

Scott B Couples - 10/04/2019 TripAdvisor review

We booked this hotel as we were going to a football match in Rochdale. The location was excellent and £8 in a taxi to the football ground. Hotel set in very pleasant surroundings. It was spotlessly clean and the thermal spa/pool area was one of the best we've stayed at. Again beautifully clean. Breakfast was very nice in a lovely spacious room.

Dear Scott, Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am always so delighted and especially so for the team when their hard work and efforts are appreciated. I do hope you will return. Best Regards, Rama Arimilly

Frustrating

Customer review rating 3.7/5

Victoria Business - 09/04/2019 AccorHotels certified review

Room etc was fine, told at reception my card was on file for food etc. Order room service and they call back to tell me to go down to reception as my card isn’t authorised they should have done this at check in, I explained I have a disability and am struggling walking, hence ordering room service and would be able to make the walk from the back of the hotel to reception. Call reception and ask if they can authorise itover the phone and told yes no problem. They called back to say actually I would need to go down as they need the card in person. Had a conversation where I explained again I could not come down, can I just pay for dinner as a card payment over the phone instead of authorising my card. Was told no. Explained I’m sorry I’ll have to either cancel my food or pay when I check out as I’m in a great deal of pain. Went round and round in circles until he said “fine so you want to pay tomorrow” clearly annoyed. I said I was happy for him to cancel the food, I was told my card was ready to order room service before going to my room but was told it was too late they’d told the kitchen it had been approved. Although I understand there was a genuine mistake I felt uncomfortable that they kept insisting I come downstairs to fix this despite explaining I have a disability, I’m struggling to walk and it’s a long way from my room, hence I’m ordering room service instead of joining colleagues in the restaurant. I understand they would not want to give food without payment however I offered to cancel my order and to pay via card over the phone instead of the preauthorising. The next morning I mentioned at reception and they said no everything had been settled and it had been charged to my card rather than through the authorisation process. If this was possible why was I made to feel guilty for being unable to come downstairs and pay by card in person?

Dear Victoria J., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

A lovely and relaxing hotel with amazing spa

Customer review rating 3.7/5

Simon M. Business - 08/04/2019 AccorHotels certified review

Two work related trips were made all the better by staying at Norton Grange. Its a fabulous hotel and with a really amazing spa. Lovely newly decorated rooms with nice facilities.

Dear Simon M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

I did not stay here, I keep getting notifications that I did. I live in the United States.

Customer review rating 3.7/5

Matthew D. Solo - 06/04/2019 AccorHotels certified review

I did not stay here, I keep getting notifications that I did. I live in the United States. I tried letting the company know that there may be some fraudulent activity going on as I didn't stay at this hotel but nobody seems to get the message or listen. Please let me know if someone is posing as me, using my identity, or stealing from me financially.

Dear Mathew D., Thank you for taking the time to raise this concern with us; please allow me to express my sincerest apologies. As a part of checking in process, of any FIT booking, we always merge the profile. Sometimes this happens during Pre-check in & sometimes during check in. All I can see is a guest with the same name checked in and an incorrect profile was checked in. the profile doesn't include any financial details. It only contains first name, second name & mail ID. If you stayed in any ACCOR UK hotels, the email ID is in the system. To my eyes an incorrect profile with your email id is attached. After the checkout Accor satisfaction survey was default sends a feedback survey. Hence you received this mail. We have deleted your details (firsts name, second name & mail ID) from our system so that your profile is not used ever again. Apologies for the inconvenience. Sincerely, Rama Arimilly General Manager

Comfortable stay in hotels with good facilities

Customer review rating 3.7/5

Anonymous Business - 05/04/2019 AccorHotels certified review

Check in / out easy Health club access good Room clean and comfortable Food OK

Dear David C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

mr

Customer review rating 3.7/5

Tim B. Business - 04/04/2019 AccorHotels certified review

The hotel is fine and the staff are pleasant. the rooms are also fine. Two things really the food was not great and we had to wait until 9.50pm for our main courses. the gym is also in dyer need of updating.

Dear Timothy B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

A bit less than I’d hoped for.

Customer review rating 3.7/5

Mrs G. Business - 03/04/2019 AccorHotels certified review

There were some good bits - clean room, comfy bed and good pillows. The layout of the bathroom made it very snug so the door crashed on to the washbasin if you weren’t careful. There were nice big fluffy bath towels. The curtains in the room needed cleaning, but in fairness to housekeeping this was only apparent when the curtains were closed. A lighter breakfast choice was not really possible. I waited 20 mins for a poached egg which arrived on a cold side plate and was raw in the middle. There was a good choice of jams. Staff were helpful - I was directed to the local Tesco for a sandwich after waiting to be served in the lounge bar for 30 mins. It would have been nice if the receptionist had held the doors (3 sets) open on arrival so I didn’t have to struggle with 2 wheeled bags. It was not pleasant having to walk through the crowds of smokers right outside the front doors of the hotel. First night I would say good value, the second night the price increased significantly - not good value.

Dear J S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

A disapointing spend of alot of money

Customer review rating 3.7/5

Mark G. Couples - 02/04/2019 AccorHotels certified review

My mrs and i booked a spa weekend due to lots af personal issues and we just needed a break. What we recieved was not what was sold. 4 star this hotel is not

Dear Samantha B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

One night revival break

Customer review rating 3.7/5

Wendie S. Families - 02/04/2019 AccorHotels certified review

Lovely accommodation, very friendly staff. Rooms exceptionally clean. Spa facilities were good. Sadly a couple of issues. No chairs/beds available in spa and there was a 75yr old lady with us, staff did provide an extra chair for her but the rest of our party had none. Robes were missing from rooms and service in the bar was very slow, had to ask several times about a coffee ordered.

Dear Wendy S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

good but not amazing

Customer review rating 3.7/5

Anonymous Business - 02/04/2019 AccorHotels certified review

good but not amazing

Dear Laurent V., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager
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