Hotel - Mercure Manchester Norton Grange Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Manchester Norton Grange Hotel & Spa

4.0/5 1,444 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 1,976 reviews

Our guest reviews for Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,444 reviews
C. Business - 15/01/2019 AccorHotels certified review
« Mr »

I was treated very unfairly, given a disable toom at arrival and I requested for it to be changed. Then i was given a good room and the next day all my stuff were moved to another room without my consent. Then when i realise it, the concierge brought them back with no concrete explaination. This was by a mile, the WORST experience I ever had with Mercure and I don’t think I’ll e er stay in your hotel again

Business - 15/01/2019 TripAdvisor review
« Norton Grange stay »

Comfortable bed, Great shower, excellent breakfast. The three things that make a hotel stay goodThe staff were friendly and responsive. The gym and pool were excellent and provided a much need relieve after a busy day.

Lee C. Couples - 13/01/2019 AccorHotels certified review
« I made a complaint and had no response »

I’ve weitten a comprehensive email complaining to the enquires@ email address. Nobody has bothered to get back to me. Therefore I will not add further detail.

Anonymous Couples - 13/01/2019 AccorHotels certified review
« Good value »

Good value overnight stay. Spa facilities excellent. Lovely food in restaurant though service quite slow, however, this appeared to be kitchen rather than waiting staff. Rooms clean and welcome cookies a nice touch.

Sf Business - 13/01/2019 AccorHotels certified review
« Very disappointing »

I was refused room service until I pre-authorised my credit card, something I was not told on arrival. My expectation would be as with other hotels that card details are taken and no monies are secured to that card until checkout. You obviously don't trust your guests. The food arrived and the side dish was burnt so had to be sent back. This was replaced, but by then I'd eaten my main. Why was burnt food allowed to leave the kitchen? The television didn't work and when I wanted to report that to reception the phone didn't work; only to call room service, not reception. I had no intention of dressing to go to reception to report the phone and television. At breakfast I had to ask for scrambled eggs as they had not been replenished. They were brought to the table 10 minutes later, but by then I'd finished my breakfast. The coffee I requested arrived on a second request, cold and stewed. This would have been partially acceptable if the restaurant had been busy. By this time I was too fed up to complain and just wanted to leave.

Angeline I. Couples - 13/01/2019 AccorHotels certified review
« Stressfull »

Where do I start, first of all iv stayed at your hotel 4 times had 3 diffent spa trips and all have been amazing so I thought what better present to get my husband for Xmas as I’d always told him how much me and the girls enjoyed our selfs. I booked it 2 months in advance and booked a spa day with over night stay, I told him instantly when I booked it giving us both plenty of time to get exited about our night away from our children our jobs and the general stresses of life. This time was for us, our time to be a couple instead of mum and dad. So let’s start right at the beginning. Upon booking i asked if there was any room upgrades availble (meaning to a suite or something) I was told I could upgrade to a privilege room(I was not told what this was and assumed it would be a nicer room)I was not told in the email or on the phone that we couldn’t check in till 2 meaning we lost half the day(why call in a spa day when you can’t start it till 2?) it was suggested to us to leave our bags at reception but our swimming things where in there and it would have ment getting dressed again at check in time to then go and check in so we waited in your bar, once we had checked in we went to see the spa and check in with them, the lady at the spa reception was rude, we told her we had upgraded our package and paid an extra £60 for an hour massage to which she replied “well that’s not what Iv got here and it’s not aloud” it was only when the manager came in and vouched for us saying he had authorised the upgrade that she stopped being rude. Once we we where aloud to check in we went up to our room to get changed I was really disappointed with the room as I though it would have been different to the Previous standard I’d been in and assumed it would be a bigger room with it being a upgrade) no just some pop in a fridge and a espresso machine(neither did we use) anyway when we heard a knock on the door so my partner went to put his pants on when one of the cleaners walked in to our room (between knock and entering was about 2 sec) last time I stayed with yourselfs I ordered a ice bucket to the room with no issues but on this occasion was told it would be £5 to bring it up so I had to go and get it my self from the bar. Stressfull start. We made our way down to the spa and started to relax for the hour we had between checking in and out treatments then went up for our treatments. My treatment was fine and my lady was very thoura but my partners was not he said she didn’t ask if the pressure was ok and was being so gentle he could hardly feel any thing he was confused by the way she was massaging him as it seemed a bit backwards at times, he asked me if my lady did my feet to which I told him she did and he said his lady never went near his and spend seconds on his hands, he said it literally felt like she was just rubbing me to put the oil on rather than giving me a actual massage, my lady would have been perfect for him as she does really deep massages so much so I had to tell her to be a little gentler. I was genuinely devastated he didn’t enjoy it as this was my xmas present for him. So we went back to the pool side for a hour then up to the room to get ready. We went down to dinner and upon arriving I asked the head waitress if there was a food upgrade availble to give my partner a little more choice she said “yes you can choose from the main menu instead for a £10 surcharge and if you have steak it’s a £15 surcharge (brilliant and fair pricing) so we where seated and ordered our meals, whilst waiting we listed to another table send a mushroom resotto back as there was no mushrooms in it, when it came back she then complained that the chicken was dry and at that point her fella stood up and said his steak wasn’t very tasty and cooked incorrectly and they would be going somewhere else and they would not be paying, I reassured my husband as this was my 3rd time dinning with you and said the food is really nice there probably just being fussy. Well over an hour we waited for our starter! (There where 5 tables of diners may I add) the food was good I can’t complain about that but by the time our pudding arrived we had been in your restaurant over two and a half hours! We where ment to be going out after our food but decided against it as it was getting so late and decided instead to take our pudding back to our room. We asked for the bill all we had ordered additional was a £18.50 bottle of wine and my husbands £10 upgrade, we where charged £44.50, I was to embarrassed at this point to bring this up with the waitress as my partner insisted we leave it as he couldn’t cope with any more stress. I decided I could leave this and after dropping him and our deserts at our room I went down to reception to talk to them on my own away from my husband and the other diners. I showed the reseptionest the receipt and she agreed I’d paid to much, she called the head waitress in to reception and questioned the pricing, she said it’s only the main meal that is a extra £10 the other two courses you must pay full price so I asked where does his £15 food allowence come in to this then as you have charged us full price for all 3 courses there is no £10 surcharge here we have paid full price!? And even if the £10 upgrade was for main meal only 1 you should have stated that and 2 how can you justerfy £10 surcharge on 1 corse when the whole meal with out his food allowance or surcharge was £26( basically they don’t even take your £15 food allowance in to account if you want anything else of the menu) the receptionist agreed with me and stated she had to honour the price so we where given a refund of £16. We went up to our room in the hope of some much need sleep and time together but neather of us was able to sleep we found this particular bed really uncomfortable which was a shame as I’d had a really comthy bed on a previous stay. The window in our room wouldn’t shut as one of the side bars was bent meaning as soon as the spa opened in the morning we had the pleasure of listening to the Jacuzzi and the 5 really load lady’s in there. Breakfast was nice but we left your hotel really tired, stressed and disappointed the compleate opposite of how we should have left. I can’t stress to you how horrendous this stay was on what was ment to be a relaxing, reguvanating stay with my husband for his main Xmas present. I genuinely when I arrived back at home cried I was gutted I felt like his present turned out to be stressfull from start to finish and a waste of the £280 I paid.

David M. Business - 10/01/2019 AccorHotels certified review
« Average »

The hotel is a little tired in feel, the location is noisy, Breakfast was nothing out standing, food did nit seem freshly cooked in fact things like the hash browns seemed a little on the rancid side of the freshness scale. Not sure I will be booking in again too soon at the Norton Grange.

Ja Couples - 08/01/2019 AccorHotels certified review
« Very Nice Evening »

Attended the NYE gala. Our room was spacious and comfy. On arrival the room was cold but soon warmed up when I figured out how to use the heater which is on a wall and has a separate remote control. The gala meal was very good and it was obvious that the staff had gone into a great deal of effort in preparing the dining room by decorating it to suit the occasion. Also, the staff were all very friendly and helpful.

Andrew D. Couples - 08/01/2019 AccorHotels certified review
« Mr »

Was amazing as always stay here every year for our anniversary love this place

Mary Families - 07/01/2019 AccorHotels certified review

Myself, my husband,son and daughter all enjoyed our overnight stay,especially the spa facilities.The breakfast was great and the staff were all very friendly and efficient.Thanks for yet another enjoyable experience.

Victoria Couples - 05/01/2019 AccorHotels certified review
« Poor service »

Upon check in I advised the chap at the desk that I would be ordering room service, he did not mention I would need to open an extras account to be able to do this. We got to the room to find it smelt very strongly of stale smoke. I had at the time of booking asked the lady for rose petals on the bed as this was a special occasion, hence also asking for the best available room and paying for a privilege room, there were no rose petals. My husband went to reception to ask for some ice, he was told to go to the bar, the bar was not staffed so after waiting with other confused guests he went back to the reception where the chap came to serve (no idea why he did not just do this to start with). We ordered room service of fish and chips with mushy peas. I was told on the phone I would need to pay cash on delivery and this could not simply be added to the bill. Eventually fish and chips arrived with the £5 tray charge came to £17.50. However, there were no mushy peas, we tried to phone room service but no one answered. We phoned reception who were not interested and told us to phone room service. Eventually we got through and a girl brought us a pot of mushy peas by which time the food was cold. At 7pm that evening we put the empty food tray out side the room door and hung the breakfast menu order on the door handle as per the directions. The next morning no breakfast arrived by 9.30am (we had selected 9.00am slot) I checked outside the room and the tray had been cleared but the breakfast order was still on the door handle. Again I called room service who took an age to answer I explained what happened but instead of any kind of apology the girl just said ‘well what do you want I will bring it now but you must have £5 to pay the tray charge. I went through our order and paid cash on delivery. The toast was burnt black and inedible. Feeling quite frustrated that the expensive hotel night stay out had not been great I was thinking how to calmly give this feed back to reception when I checked out. Unfortunately the reception desk was not staffed on the Sunday morning, instead just a note asking guests to deposit room cards in a box. No staff member of any kind was around to talk to so we walked out very certain that we would not be returning or recommending this badly run hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Pat D. Couples - 04/01/2019 AccorHotels certified review
« New Years Eve. »

Fantastic New Years Eve dinner and dance,couldn't fault the food or service.Music could have been more up to date for the dancing, ok for background music while dining.We will be booking for this coming New Years Eve.WELL DONE EVERYONE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia & Anthony D., Happy New Year!! We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Fiona Families - 04/01/2019 AccorHotels certified review

Overall a good experience, clean rooms. Friendly staff but room for inprovement. My partner ran. Of out little milk cartons, I asked someone from housekeeping if she could drop some to our room, she never did (female in 40s, short dark hair Mediterranean appearance). Vegan options? I asked if side orders from menu where fried in a separate fryer from meat and dairy products and was told "no" yet the veggie burger marked V+ (which your menu indicated as vegan) was served with fries, and appear to be served on a brioche bun, which is not vegan. New Year's Eve, there was a rather unsavoury man hanging around the bar, he told my partner he 'had the barman' in his pocket, offered my partner drugs and opened threw a glass bottle on the ground outside. Breakfast service packed up at 9.30 one morning and it seemed like it was an effort by staff to get me a pot of hot water.. We were one of several rooms booked that ere attending a wedding in Manchester. Most of which enjoyed the spa on their two night stay, and unlikely to provide feedback. We stayed 5 nights. This hotel was listed as one of three on our wedding invitation, the groom was staying here the night before his wedding and the night of his wedding, this is why we choose this one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona D., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Kim G. Couples - 04/01/2019 AccorHotels certified review
« Fantastic Stay Over Christmas »

We had a really good Christmas at the Grange Norton, upgraded to Priority room, so pleased we did, the room was lovely & comfortable, the meals were excellent, only stayed for 2 nights but will definitely go back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim G., Happy New Year!! We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anne C. Friends - 03/01/2019 AccorHotels certified review
« Wonderful Stay with Great Staff »

It was New Years Eve, after a wedding nearby. Wine, cakes and chocolates greated me as I entered the room , labelled ‘drink me’ ‘eat me’ ‘open me’. It was a lovely festive touch. The room was immaculate and I had a great nights sleep. Breakfast was very good quality and staff were attentive and friendly but not at all intrusive. Over it was very relaxing and good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear anne C., Happy New Year!! We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Dan Couples - 03/01/2019 AccorHotels certified review
« Slight confusion with booking is the only reason I did not score 10. »

One of the best hotel experiences I've had in years. Your staff at this hotel are excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about the confusion with booking, I glad its resolved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mrs L. S. Solo - 03/01/2019 AccorHotels certified review

I found the staff very friendly and kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elethia S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Couples - 02/01/2019 AccorHotels certified review
« A lovely, relaxing overnight stay to complete the old year and see in the new one! »

All of the staff, from the greeting us at the Reception through to the Spa and bar, were extremely friendly and helpful - making our stay relaxing and pleasant. We will definitely booking again. Many thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie R., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mrs M. B. Couples - 02/01/2019 AccorHotels certified review
« Lovely hotel, let down by poor customer service in some areas! »

The hotel is lovely but needs some attention to fulfill its potential. The check in was poor, we had received a text confirming our room was ready, but when we arrived nearly 2 hours later we were informed that it wasn’t. When our room was made available it wasn’t properly prepared and stocked with toiletries (no soap or shower gel). We booked for dinner and whilst the waitresses were very good and helpful we had to wait nearly 40 minutes for our food. The toilets in the reception had no soap in the dispenser. All in all a disappointing stay in a beautiful hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Ahmed Families - 02/01/2019 AccorHotels certified review
« I love this hotel »

Lovely hotel, luxury rooms with complementary drinks. Absolutely loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

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