Hotel - Mercure Manchester Norton Grange Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Manchester Norton Grange Hotel & Spa

4.0/5 1,456 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 2,006 reviews

Our guest reviews for Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,456 reviews
Business - 12/02/2019 TripAdvisor review
« Too many errors in service »

Where do I start. Well below standard for a Mercure Hotel 10 minutes to take a prepayment on my card at check in. Decor is tired and needs upgrading Beer pipes need a good clean got mould floating in my beer Then told I had to pay for my meal as I had not preauthorised any payment but I could show them the receipt Room not bad all considered Friend of mine was woken out his bed to then pay my restaurant bill even though the girl in the restaurant said she was sorting it. Front desk not interested, got the feeling that complaints happened all the time. Will not be going back again.

Business - 12/02/2019 TripAdvisor review
« New customer - Appalling customer service and one of the worst nights sleep.. »

I visited the hotel for business. This was my first time at this hotel and car park and first impressions looked good. My room was 308. On arrival I had a number of key activities including business after a very hectic week, so spent little time in the room so unaware until later of the car noise..from the road. This is a condensed version as too much problems to include. The reason why my customer service was so poor is around dinner on the night, subsequent staff calls and duty manager and lack of understanding the next morning. The group of colleagues I was with, ordered food prior to me returning from a swim and sat on the same table, they had already paid for their food but at the bar and with a different waitress although this caused issue as the machine didn't work. When I ordered food, the waitress who was different asked for my room number which I gave as 308. I went to the room after my meal which was nice, starter main and a beverage. I rested for a long day the next day. I did notice the room was cold and turned on the aircon although even at full it was still cold. I also noticed the towel rail wasnt working. I received a flury of phone calls from a lady,, who couldnt hear me saying "hello". After the 4/5th call I was getting unhappy. I was in bed and drifting off to sleep, the duty manager called and asked for me to pay, I called recpetion. He said you us for the food. Then the waitress came on and said you need to pay. You need to pay for your friends. I then after discussion spoke to the recpetion and he said you need to pay £68.!! I said no way and paid my meal. That night I had no sleep due to road noise. Next morning no manager so explained to reception. This was last Thursday. I have heard nothing from the hotel as an apology. A great experience, NOT!!

Ray R. Business - 08/02/2019 AccorHotels certified review
« Disappointing »

First I evidently had and issue with Accor Reservations department switching my reservation dates. I called to move my arrival from Feb 2 to Feb 3. When I got to the hotel, the reservation was changed to March 3 arrival. I first was given a room that was not cleaned yet. Then I was given a wheelchair access room where I could not sit on the toilet straight due to the low sink that my legs would not fit under. I am also 6'4" tall and the short sink was an issue. I was also told at check in that I would have to check out on the Wed. due to overbooking. Management was evidently not concerned about my happiness as they were unwilling to work it out for me. They did get me a reservation at a "sister" hotel. Very inconvenient for me to change hotels in the middle of my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray R., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will personally investigate further, to stop any future reoccurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Denise H. Couples - 07/02/2019 AccorHotels certified review
« It was ok »

The room was comfortable enough though there were a few issues not expected of a hotel of this rating - the bathroom and wardrobe doors didn't close, a top missing from the tap, a broken pedal bin and only 2 towels. The main issue was the evening meal. We booked the hotel for my birthday and looked forward to eating in the restaurant, as confirmed in the hotel confirmation. It stated you could eat in the bistro or the restaurant. We therefore had lunch in the bistro as two members of staff advised us the restaurant would be open at 7.30pm. However when we went to the bar at 7pm we were advised the restaurant does not open on Sundays. This was really disappointing as we ended up eating in a virtually empty bar with Sky Sports for company.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I noted your comments I will certainly reflect on your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Sarah H. Families - 04/02/2019 AccorHotels certified review
« We had a great time, really looked after us »

The room was nice although a little cold at first. Food in the bar was lovely we had afternoon tea and an evening meal. Breakfast suffered a bit from being under the hot plates but was ok. Pool was great too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments breakfast, I will certainly reflect your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Neil W. Couples - 03/02/2019 AccorHotels certified review
« concerning. as i have not stayed there or ever been to Manchester. »

my experience is very virtual, and worrying to the fact somebody may have stayed at your lovley sounding hotel in my name using my identity. my concern is more to mercures data security as my card details were stored for my last payment booking on my created account. i will await a response and maybe a gratis stay in this resort to see what i missed out on. i look forward to hearing back from you. as i always take time out to provide reveiws. so lets see if my time is wasted as i see it that no reponse provides me evidence that they get ignored. esspecially if negative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil Mr w., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sure this was addressed by Keith, our reception Manager. your email address is delegated from our system, this will never happen again. your card details were not with us, the only detail on the system was your mail ID, which is now deleted. Sincerely, Rama Arimilly General Manager

Gc Couples - 02/02/2019 AccorHotels certified review
« Miss »

Food unhealthy and expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about food, I will certainly reflect on your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Business - 01/02/2019 AccorHotels certified review
« Good accommodation, room food and friendly staff. Excellent leaisure centre »

An excellent base for a 3-day business trip to towns in the area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Maureen B. Solo - 01/02/2019 AccorHotels certified review
« Disappointing »

Mould in the shower was very disappointing. Doors slamming shut after midnight were disturbing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maureen B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I noted your comments about shower & door, I will personally ensure this is fixed today. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Mrs M. Families - 29/01/2019 AccorHotels certified review
« Could be better fur »

First impressions good, excellent reception staff. Room 205 had strong paint smell then found toilet was broken so changed to room 207. All was well until it became extremely windy outside then serious draught from window which had a broken frame at the top. On a positive note, spa and pool was super, my grandsons loved the pool. Breakfast could be better, no bacon, 5 minute wait, and rock hard sad eggs with dried up tomatoes. Quite poor. Overall I would concede it is value for money but could be so much better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maureen M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. also I noted your comments about breakfast, I will certainly reflect on your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Families - 29/01/2019 AccorHotels certified review
« Disappointing »

On arrival the receptionist was on the phone to police so we were asked to come back later, not a great start. Service at dinner in the bar started well but we ended up with 5 different servers and being left for 20 minutes after clearing mains before being offered a dessert. The main issue with our stay was that the room was freezing during the night, the heater was too noisy to leave on and as I discovered in the morning my thin duvet was in fact a doubled over blanket stuffed in a duvet cover. The double duvet for the room was on the other twin bed. I Paid for a room upgrade which really wasn't worth the money, but then I was reallly let down because someone couldn't be bothered to do their job and get a second duvet. On a positive note the leisure facilities were ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jude F., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Katie Couples - 29/01/2019 AccorHotels certified review
« Amazing night away for rest and relaxation »

From start to finish it was stress free and relaxing, nice place to get away from the hustle an bustle of life.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie D., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Kelly P. Friends - 29/01/2019 AccorHotels certified review
« Miss »

Terrible ..Bathroom smelt of sewage and heating didn't work. Took four hours for someone to fix. The food was terrible and burnt. Wasn't explained our package on main meal was set menu rather than 25 to spend . Places was filthy near bar and Dinning room .slippers and gown not in room as stated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly p. P., As per my direct mail to you, the refund of 50% is processed today. we thank you for your feedback, trust this refund will take 3-5 working days to appear in your account. Sincerely, Rama Arimilly General Manager

Chetna Families - 28/01/2019 AccorHotels certified review
« Mrs »

An enjoyable and relaxing experience. Regular visitors and would definitely be returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chetna S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Linda G. Business - 25/01/2019 AccorHotels certified review
« As per every stay that I have at the hotel I found the room satisfactory and the staff very accomodating »

Home from home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda G., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Jenny Business - 25/01/2019 AccorHotels certified review
« Very pleasant »

Staying for a course so busy during the day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny W., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Phil W. Business - 21/01/2019 AccorHotels certified review
« I was on a Training course »

I was on a training course and stayed the night before, bed was comfortable, shower was hot and I did not need to travel over 100 miles early on a Friday morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil W., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Nasim A. Families - 21/01/2019 AccorHotels certified review
« Excellent »

Very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nasim A., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Business - 20/01/2019 AccorHotels certified review
« Excellent customer service »

Staff was very friendly in all departments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

J.d. Couples - 20/01/2019 AccorHotels certified review
« Comfortable rooms and beds lovely surroundings and good spa facilities with the added bonus of an outdoor jacuzzi pool »

Hotel was very welcoming. Staff were attentive. Rooms were comfortable and clean. Good spa facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne D., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

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