Hotel - Mercure Manchester Norton Grange - Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Manchester Norton Grange - Hotel & Spa

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3.5/5 1,183 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 76.95 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying, Nearby)
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating Based on 1,704 reviews

Our guest reviews for Mercure Manchester Norton Grange - Hotel & Spa

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,183 reviews
AccorHotels certified review
Anonymous Families - 10/04/2018
« Okay »

Our room was facing a conference room which had a wedding venue in, the music and dj was so load we could hear every word from our room. This went on until 1am, can I point out we had our 12 year old with us also. Very disappointing.

AccorHotels certified review
Emma F. @. E. Families - 08/04/2018
« The meal was not to standard and the room did not have any tea coffee. Expected more for a 4• Hotel »

This was a birthday treat for my 18 year old daughter. We booked the executive suite which had a double bed and a small child bed, there were no kettle or tea and coffee, the room was £123.00 with breakfast which was also very disappointing and not suitable for vegetarians. The staff informed me that the veggie sausages we’re not delivered with it being a bank holiday weekend. We had an evening meal that was awful. The main was the size of the starter, Luke warm and we waited 55 minuets and we were not asked if we wanted a second drink. The main was half an aubergine and warm rice, we didn’t wait around for the dessert. However we were charged for the three courses, luckily the receptionist was really helpful ans reduced this to the two meal we actually had. The reception staff we’re consistently helpful, throughout. The spar was lovely.

AccorHotels certified review
Kevin Couples - 08/04/2018
« Room was in poor condition, Bathroom plumbing had a load noise when water used, Mould over the bathroom ceiling and furniture in poor condition. »

Very poor and did not enjoy the stay at all. Many issues with the room: Bathroom. Plumbing had a loud noise when water was used to refill the water cistern on the toilet. There is mold all over the bathroom ceiling. Bathroom door does not close properly. Wardrobe door did not function properly. Bead uncomfortable. Room quite shabby and in need of renovation. Staff in the bar gave unfriendly and poor service with dinner. Food was average both at Dinner and at Breakfast Ambience was also poor due to all the noise and children running around with the wedding. If you want to be a wedding venue don't be a hotel at the same time. Staff entered our room when we were in the room without knocking or using a warning. Were not at all apologetic.

AccorHotels certified review
Neil M. -. K. Families - 06/04/2018
« Average hotel »

Overall OK with mainly friendly staff. Small family room, couldn't accommodate 2 single beds that I had asked for. Two noisy nights, with disco until after midnight right outside bedroom window; not told of this by reception in advance and kept kids awake. Swimming pool is good, but very limited times when kids can swim. Disappointed that under 16s not allowed in spa / sauna / jacuzzi area. Stained and ripped blankets on beds.

AccorHotels certified review
Omar D. Families - 03/04/2018
« Not 4 star »

Spa facilities are good, room is clean but the staff could be bit better. We were waiting to be served by receptionist in Spa but she was on the phone having a personal convo with a friend, not proffessional. Tv service has to be better, whilst waiting for Mrs to get ready i switched on TV but its the slowest to get change channels and most channels do not work. In the end i gave up and watched sky go on my phone. Bed positioning could be slightly better to avoid me getting hurt by legs of pull out sofa.

AccorHotels certified review
M K. Couples - 02/04/2018
« Very comfy »

Helpful staff, great spa

AccorHotels certified review
Marco J. Families - 02/04/2018
« Mr »

Thank you very much for the gift and the card in our room.

AccorHotels certified review
Ian Couples - 01/04/2018
« Disappointing »

Beverages in room not replenished for second night. Rolled chicken in restaurant was served with plastic wrapping still on it

AccorHotels certified review
T. T. Couples - 29/03/2018
« Your reception staff Aimee and your duty Manager in »

As stated above your staff went over and above, which is why we stayed another night. However, I was hugely disappointed as opted for a privilege room and had to ask for the dressing gowns, then again for the waters and noticed no soft drinks as the next door room had. I also never had the upgraded toiletries.. this really was extremely disappointing. When I said I would stay another night, did not ask for a privilege room again as there were none but as I signed to be a member on booking first night, noticed this was not taken into account when booking this extra night. Also I checked in online and reception totally unaware so had to do so all over again.. these issues described above and my dining issues really would preclude me from staying with this group again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel and Spa. May I enquire the night you booked the upgraded room was this for the 20/03/18 for one night , and did you make the booking with booking.com. The reason I am looking for the above information is so I can follow up what has happened in relation to the extras in the room. As I am only able to find the one booking under the name T. T. ( or was the upgraded room booked under another name ) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Liz Henshall Front of House Manager

AccorHotels certified review
Zak Families - 27/03/2018
« Poor »

Really rough night, deeply disappointed with the quality of the mattress left me in pain as I could feel the springs. Lamentable stay would not stay again!

AccorHotels certified review
G R. J. Business - 27/03/2018
« Very unhappy: Cold room & no hot water »

Extremely disappointing. Check-in OK. Food OK. Room very cold & found with windows wide open. Major issue: No hot water at basin in the morning.

AccorHotels certified review
Babs Families - 26/03/2018
« Average quality,nothing remarkable »

We stayed here for a wedding so chose out of convince. There was nothing bad about the hotel, but nothing to make you want to come back. Breakfast was a bit disappointing, as they kept running out of cooked items and the continental selection seemed far from fresh. Rooms were too hot.

AccorHotels certified review
Geoff Families - 24/03/2018
« Nice staff, but subpar rooms »

Mattresses and plumbing were terrible

AccorHotels certified review
Paula Business - 23/03/2018
« Mrs »

A pleasant stay for business. I used the spa facilities which I thought were excellent. The bathroom was huge with a fabulous shower, but the dedcor in the room felt a bit dated. Not the type of hotel room I would book for a holiday.

AccorHotels certified review
Danny P. Business - 22/03/2018
« Disappointed with the level of attention »

We were staying for 2.5 months due to work. Pretty much on a daily basis we had one or more of the following issues: - 1 towel instead of 2, no bath/floor mat. No coffee (they admitted that they had run out of Nespresso coffee) on 2 occasions. This had also happened on a previous visit. No bottled still water, no biscuits. Nondaily vacuuming, duvet put in cover the wrong way round a few times and so did not fit properly, no soap left in room. Dirty towels left on the floor or bath tub not collected. Leaky shower which we complained about numerous times. No soap in male chsnging rooms after recent refurbishment. No jacket potato available at 12:30 in restaurant. At the beginning of our stay we requested cutlery and crockery in our room on a daily basis. This was frequently incorrect with either a spoon, knife or fork missing or a plate or bowl missing. My wife had to wait 45 minutes for assistance during checkout. When we did make a complaint the general manager was rude showed poor customer service. The spa in and of itself was amazing especially the bubbles. The back massages we had were excellent and were very happy with them. The main hotel reception staff were alway kind and friendly especially, Katie, Ellie and Thomas. Craig and Preston were always helpful and understanding.

AccorHotels certified review
I S. Business - 21/03/2018

ok, thankyou.

AccorHotels certified review
Rachel Families - 20/03/2018
« Relaxing »

Staff were amazing. Good sized room. Great facilities!

AccorHotels certified review
Anonymous Couples - 20/03/2018
« Check in was easy and room as expected »

Came for a wedding and had a good experience

AccorHotels certified review
D. V. Couples - 20/03/2018
« Could be much better »

The building and grounds give for a much more up market stay and experience Room was adequate but small tv controller did not work and broken control dial on heater in bathroom Staff somewhat complacent and the general feel is a cold atmosphere which does not fit the grandeur and style of the property

AccorHotels certified review
Amanda Couples - 20/03/2018
« Enjoyed our break away »

There was a couple of hiccups very small ones but were dealt with very well, apart from that our experience was very positive from a fab room to spa being smooth and the evening meal was fab would stay again ****

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