Hotel - Mercure Manchester Norton Grange Hotel & Spa
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Mercure Manchester Norton Grange Hotel & Spa

4.0/5 1,424 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 1,922 reviews

Our guest reviews for Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,424 reviews
Couples - 14/12/2018 TripAdvisor review
« Lovely stay for birthday »

Lovely stay. Staff genuinely friendly and helpful, even with dietary requirements. Very clean room. Upgraded room (Accor members) very nice, only downside of the stay was the noise from the air con units out back and the view wasn't great of the road. But that said we did ask to be in a quiet spot in the hotel so that may have been the reason we were located there. Spa clean and well maintained, pool to outside is lovely. Will definitely return, this will be our new favourite go-to over Mercure dunkenhalgh that has recently gone down hill. Thankyou all for a nice stay guys

Anonymous Families - 11/12/2018 AccorHotels certified review
« Good stay »

Checking in wasnt very good waited an hour to check in.Manager was very apologetic but it wasnt his fault.With guest checking out at 12 and guests checking in at 2pm 2 hrs isnot a long time to get the rooms cleaned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenda F., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we look forward to seeing you in the near future. Sincerely, Rama Arimilly General Manager

A. Couples - 11/12/2018 AccorHotels certified review
« Does not meet the standards of other Mercure Hotels »

I have stopped at many Mercure Hotels as Mercure is normally my first choice hotel for both business and pleasure. Unfortunately this one does not meet the expectations I have come to expect. The hotel was in a poor state of repair and unloved. On this trip I was accompanied by my partner and I had also made a reservation for a colleague as a treat. During the trip we also used the restaraunt All I can say is I was dissapointed with the stay and that this hotel reflects poorly on the otherwise exceptional Mercure brand

Our hotel has responded to the review
Our hotel has responded to the review

Dear Perry A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Lynne C. Families - 10/12/2018 AccorHotels certified review
« Fantastic stay for our sons wedding »

Staff were amazing, Nicole, Jodie, Katie are only a few names I remember. Rooms comfortable, wedding meal was outstanding the best wedding meal I have ever had the beef fell apart.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynne C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

L Friends - 10/12/2018 AccorHotels certified review
« Good! »

Our overall experience was that it was good! Majority of the things were clean and the spa was beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niloufar B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Ann P. Business - 10/12/2018 AccorHotels certified review
« unusually poor »

I have stayed at your hotel many times this year. I booked by phone but was also on line and could see the difference between Bed and Breakfast and half board was £24. I asked what the meal allowance was for the evening and after he checked he confirmed that the allowance was £20 slightly lower than the difference above but not enough to argue with as my previous experience at your hotel has always been good. I checked at reception when i arrived and he said allowance was £15. He was most unhelpful , he promised to ring my room and didnt. I have paid £24 for £15 worth of food and to make matters worse the food was the worst buffet food I have ever seen and was reduced to a tiny battered fish and half a dozen chips. I am very disappointed by the attitude of your staff and will look for alternative accommodation in Rochdale for the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann P., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Lhox Couples - 06/12/2018 AccorHotels certified review
« Anniversary weekend »

The hotel is lovely, bed very comfortable and the bathroom well stocked and polished. Breakfast fabulous! Evening room service trays and half eaten food in corridor all day and way into the evening. Rubbish left in our room under the desk and behind the door from previous clientele. :( The staff at hotel were very helpful and friendly however the ‘lady’ at the spa/gym reception was dreadful. To feel intimidated, grunted at and blatantly ignored (on more than one occasion) is not in any way what one expects whilst stood in a robe at a chilly reception desk. Awful. However the guys were great and I for one, was relieved if they were behind the desk and not her. Keep her in the back room !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karl F., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. I am disappointed to learn the service you received at our Club. Dean, our leisure club manager will contact you soon, to get more details to identify who is this employee is and follow the formal actions reflecting the poor service delivered. Thank you again for sharing your experience, and I hope this one odd experience will not deter you coming back to us. Sincerely, Rama Arimilly General Manager

Shirley T. Couples - 06/12/2018 AccorHotels certified review
« Nothing too much trouble »

Second visit and again the staff were brilliant. The reception staff were so helpful and so polit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shirley T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Business - 04/12/2018 TripAdvisor review
« great stay but please sort the shower pressure and horrendous coffee »

lovely in everyway, staff, spa, food, but the bed was abit hard and the shower pressure was non existant. The spa was awesome and the breakast was fabulous. Also the coffee was 1980s. The breakfast bar coffee machine was so old and using powdered coffee is just not on in 2018 guys..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to share your constructive feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. I noted your comments about the water pressure & coffee. I will certainly work on it. we look forward to welcome you back in the near future. Best Regards Rama Arimilly

Lisa P. Business - 03/12/2018 AccorHotels certified review
« Getting better but still some work to be done. »

I stay frequently with work at Norton Grange and although there are some significant changes being made for the better, there is some work still to be done. The staff are very polite and keen to support and please you, however the food is still poor and the room cleaning/maintenance is poor. For example, I found my tea cup used in the morning soaking in my bathroom with tea spoon in, the bed is just pulled to look tidy with the bed sheet is still as I left it, my bed socks were still under the quilt. The food is very hit and miss including room service, food trolley is poorly presented. Breakfast is always later than 6.30am and some food is served not edible , for example burnt porridge, cereal with no milk available, cueing for tea and coffee is not good, a machine should only be used for special requirements, pots of tea should be available for ordering.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa P., Thank you for taking the time to give your constructive feedback further to your recent visit to the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Business - 02/12/2018 TripAdvisor review
« Lovely hotel »

It hotel meet all my expectations.😁Only 2 issues. 1. the room was above 2 air conditioning units which were very noisy leading to a poor nights sleep. 😞2. Can someone improve the quality of the sound system. Hearing strangled versions of Christmas songs, was painful. The receptionist must be suffering 🙂

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis, Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. I am glad you enjoyed your stay with us and all your expectations are met. I noted your comments & we will certainly reflect on it. We look forward to welcome you back in the near future. Best Regards Rama Arimilly.

Solo travel - 01/12/2018 TripAdvisor review
« Remains my home from home »

Friendly hotel, great leisure facilities, nice staff. I have used his hotel for years and I find it very relaxing and homely. The hotel is being upgraded slowly - not yet finished all the rooms - but they start on the reception area in the new year. Breakfast here is good with good quality ingredients and fair value when you book online in advance. Rooms are spacious, although the one I use most stays has yet to be refurbished. But comfortable nonetheless. The leisure facilities are great with a very large pool by hotel standards and superb sauna/steam/jacuzzi suite.My only gripe is the TV where there are only around 12 stations to watch which can be limiting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Rogerson, Thank you taking time to share your constructive feedback further to your recent stay with us. I am delighted to learn that Norton is home away from your home. I noted all your comments, I will certainly work on them. I will share 2019 refurbishment plans in details when I see you next. Thank you for your recent visit & we look forward to welcome you back in the near future. Best Regards Rama Arimilly

Anonymous Couples - 30/11/2018 AccorHotels certified review
« Really enjoyed our stay »

Our stay was delightful, the room was extremly comfortable, staff helpful , food delicious and spa fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Couples - 28/11/2018 TripAdvisor review
« Great weekend at Norton Grange »

We arrived quite late and unfortunately our allocated room had problems with the drains. The staff were excellent and found us a room for the night and we were moved to a more suitable one in the morning. Breakfast was very good and although there was a function in the main dining room the evening meal was served in the bar. The set menu was well served and very tasty. The spa was well equipped and great fun.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex, Thank you for taking time to share your feedback. I am glad to learn the team rectified the issues you encountered quickly & you are pleased with the outcome. We look forward to welcome you back in the near future. Best Regards Rama

Dr D. T. Couples - 26/11/2018 AccorHotels certified review
« Weekend break »

Enjoyable stay, Room comfortable though we were surprised to find a smaller mattress on a larger divan base.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. I noted your comments about the bed size. we received the last set of brand new beds, this is now changed. Apologies, fi this was of any inconvenience to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Andy Business - 26/11/2018 AccorHotels certified review
« Really well looked after »

We'd recently had a mixed experience but Carol and the team really pushed the boat out on this occasion. Everything worked perfectly, the room looked great and everyone really enjoyed themselves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen, We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

J.cee Couples - 26/11/2018 AccorHotels certified review

Friendly receptionist. Great bar staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janice C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

E Friends - 26/11/2018 AccorHotels certified review
« MRS »

Clean room, good facilities but when I made the booking for dinner as part of my package I was not told the restaraunt was out of service! The waitor in the bar forgot about our drinks so we had to ask for them again, food was good however. Breakfast in the morning was let down by a very rude & miserable woman! Tall, dark hair and dark skin. We went to sit at a table near the window and she abruptly told us we couldn't sit there and to move to the other side of the diner! Her attitude and miserable face was enough to ruin our stay for my mum's 50th birthday!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma R., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am upset to learn your experience at breakfast. we know whom you are referring in this mail, from the description you gave. leave it with us. We will formally address this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Anonymous Couples - 25/11/2018 AccorHotels certified review
« Check in could be better »

Check in was poor. Paid for early check in but was told this was only on occasion. Lady behind the desk didn’t check the booking so we had to disagree about each step until she had fully checked the booking. Apart from that, good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan A., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. I noted your comments about check in. I will certainly address this with individuals involved. Thank you again for sharing your experience, and we hope to see you in the near future. Sincerely, Rama Arimilly General Manager

Anonymous Friends - 25/11/2018 AccorHotels certified review
« Lovely relaxing break in beautiful hotel »

Excellent hotel, great service and fabulous spa facilities. Great room and perks of privilege room were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lydia O., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

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