Hotel - Mercure Manchester Norton Grange Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Manchester Norton Grange Hotel & Spa

4.0/5 1,444 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 59.00 GBP Non member rate
From 56.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 1,971 reviews

Our guest reviews for Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,444 reviews
Business - 15/01/2019 TripAdvisor review
« Norton Grange stay »

Comfortable bed, Great shower, excellent breakfast. The three things that make a hotel stay goodThe staff were friendly and responsive. The gym and pool were excellent and provided a much need relieve after a busy day.

David M. Business - 10/01/2019 AccorHotels certified review
« Average »

The hotel is a little tired in feel, the location is noisy, Breakfast was nothing out standing, food did nit seem freshly cooked in fact things like the hash browns seemed a little on the rancid side of the freshness scale. Not sure I will be booking in again too soon at the Norton Grange.

Ja Couples - 08/01/2019 AccorHotels certified review
« Very Nice Evening »

Attended the NYE gala. Our room was spacious and comfy. On arrival the room was cold but soon warmed up when I figured out how to use the heater which is on a wall and has a separate remote control. The gala meal was very good and it was obvious that the staff had gone into a great deal of effort in preparing the dining room by decorating it to suit the occasion. Also, the staff were all very friendly and helpful.

Andrew D. Couples - 08/01/2019 AccorHotels certified review
« Mr »

Was amazing as always stay here every year for our anniversary love this place

Mary Families - 07/01/2019 AccorHotels certified review

Myself, my husband,son and daughter all enjoyed our overnight stay,especially the spa facilities.The breakfast was great and the staff were all very friendly and efficient.Thanks for yet another enjoyable experience.

Victoria Couples - 05/01/2019 AccorHotels certified review
« Poor service »

Upon check in I advised the chap at the desk that I would be ordering room service, he did not mention I would need to open an extras account to be able to do this. We got to the room to find it smelt very strongly of stale smoke. I had at the time of booking asked the lady for rose petals on the bed as this was a special occasion, hence also asking for the best available room and paying for a privilege room, there were no rose petals. My husband went to reception to ask for some ice, he was told to go to the bar, the bar was not staffed so after waiting with other confused guests he went back to the reception where the chap came to serve (no idea why he did not just do this to start with). We ordered room service of fish and chips with mushy peas. I was told on the phone I would need to pay cash on delivery and this could not simply be added to the bill. Eventually fish and chips arrived with the £5 tray charge came to £17.50. However, there were no mushy peas, we tried to phone room service but no one answered. We phoned reception who were not interested and told us to phone room service. Eventually we got through and a girl brought us a pot of mushy peas by which time the food was cold. At 7pm that evening we put the empty food tray out side the room door and hung the breakfast menu order on the door handle as per the directions. The next morning no breakfast arrived by 9.30am (we had selected 9.00am slot) I checked outside the room and the tray had been cleared but the breakfast order was still on the door handle. Again I called room service who took an age to answer I explained what happened but instead of any kind of apology the girl just said ‘well what do you want I will bring it now but you must have £5 to pay the tray charge. I went through our order and paid cash on delivery. The toast was burnt black and inedible. Feeling quite frustrated that the expensive hotel night stay out had not been great I was thinking how to calmly give this feed back to reception when I checked out. Unfortunately the reception desk was not staffed on the Sunday morning, instead just a note asking guests to deposit room cards in a box. No staff member of any kind was around to talk to so we walked out very certain that we would not be returning or recommending this badly run hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Pat D. Couples - 04/01/2019 AccorHotels certified review
« New Years Eve. »

Fantastic New Years Eve dinner and dance,couldn't fault the food or service.Music could have been more up to date for the dancing, ok for background music while dining.We will be booking for this coming New Years Eve.WELL DONE EVERYONE.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia & Anthony D., Happy New Year!! We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Fiona Families - 04/01/2019 AccorHotels certified review

Overall a good experience, clean rooms. Friendly staff but room for inprovement. My partner ran. Of out little milk cartons, I asked someone from housekeeping if she could drop some to our room, she never did (female in 40s, short dark hair Mediterranean appearance). Vegan options? I asked if side orders from menu where fried in a separate fryer from meat and dairy products and was told "no" yet the veggie burger marked V+ (which your menu indicated as vegan) was served with fries, and appear to be served on a brioche bun, which is not vegan. New Year's Eve, there was a rather unsavoury man hanging around the bar, he told my partner he 'had the barman' in his pocket, offered my partner drugs and opened threw a glass bottle on the ground outside. Breakfast service packed up at 9.30 one morning and it seemed like it was an effort by staff to get me a pot of hot water.. We were one of several rooms booked that ere attending a wedding in Manchester. Most of which enjoyed the spa on their two night stay, and unlikely to provide feedback. We stayed 5 nights. This hotel was listed as one of three on our wedding invitation, the groom was staying here the night before his wedding and the night of his wedding, this is why we choose this one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona D., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Kim G. Couples - 04/01/2019 AccorHotels certified review
« Fantastic Stay Over Christmas »

We had a really good Christmas at the Grange Norton, upgraded to Priority room, so pleased we did, the room was lovely & comfortable, the meals were excellent, only stayed for 2 nights but will definitely go back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim G., Happy New Year!! We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anne C. Friends - 03/01/2019 AccorHotels certified review
« Wonderful Stay with Great Staff »

It was New Years Eve, after a wedding nearby. Wine, cakes and chocolates greated me as I entered the room , labelled ‘drink me’ ‘eat me’ ‘open me’. It was a lovely festive touch. The room was immaculate and I had a great nights sleep. Breakfast was very good quality and staff were attentive and friendly but not at all intrusive. Over it was very relaxing and good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear anne C., Happy New Year!! We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Dan Couples - 03/01/2019 AccorHotels certified review
« Slight confusion with booking is the only reason I did not score 10. »

One of the best hotel experiences I've had in years. Your staff at this hotel are excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about the confusion with booking, I glad its resolved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mrs L. S. Solo - 03/01/2019 AccorHotels certified review

I found the staff very friendly and kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elethia S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Couples - 02/01/2019 AccorHotels certified review
« A lovely, relaxing overnight stay to complete the old year and see in the new one! »

All of the staff, from the greeting us at the Reception through to the Spa and bar, were extremely friendly and helpful - making our stay relaxing and pleasant. We will definitely booking again. Many thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie R., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mrs M. B. Couples - 02/01/2019 AccorHotels certified review
« Lovely hotel, let down by poor customer service in some areas! »

The hotel is lovely but needs some attention to fulfill its potential. The check in was poor, we had received a text confirming our room was ready, but when we arrived nearly 2 hours later we were informed that it wasn’t. When our room was made available it wasn’t properly prepared and stocked with toiletries (no soap or shower gel). We booked for dinner and whilst the waitresses were very good and helpful we had to wait nearly 40 minutes for our food. The toilets in the reception had no soap in the dispenser. All in all a disappointing stay in a beautiful hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Ahmed Families - 02/01/2019 AccorHotels certified review
« I love this hotel »

Lovely hotel, luxury rooms with complementary drinks. Absolutely loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Alison C. Families - 01/01/2019 AccorHotels certified review
« Room not ready, old dated decor, hotel dirty and grubby. »

We were greeted (I use the term loosely) by Keith who literally just checked us in. He did not give us any information regarding breakfast times, location of facilities or where our room was. We had to ask for all of this information. 2 rooms were booked (226 and 217) , 1 "complimentary room" as part of the wedding party - 106, and when we went to the first room (217) it had not been cleaned from previous guests with old wet gowns on chairs, rubbish, pencils, old receipts lying around in the room. when housekeeping approached the room wasn't even down to be cleaned, yet we had been checked in. Not house keepers fault but booking fault. The top corridor during cleaning was an absolute bombsite with trollies abandoned at will, old used crockery just left on the floor, dirty laundry thrown in piles on the floor, clean laundry deposited on the floor. Staff looked harassed and unhappy. The décor is old fashioned and tired with chips to the furniture in all 3 rooms. the level of finish to the room is poor where old pictures have been replaced with smaller pictures (106) , our room had 2 holes in the wall. the sealant around the bath is grubby and mouldy, the towel rail did not work despite the 'caution will get hot' label stuck all over it. the kettle flex is too short to reach the socket and so ended up being used on the dressing table. The wardrobe in room 106 has shelves throughout so I was unable to hang my dress The corridor to the bar and restaurant is filthy. Along the wall/carpet edge there is a considerable build up of dirt and dust which had not been vacuumed properly over a prolonged period. The back of the chair in the breakfast room was broken and when leaning back nearly fell apart. I was supplied a cracked glass for fruit juice in the morning. I was contacted by reception on Saturday to ask if I had booked make up and garment for the wedding despite not being the bride. I was then asked if I might know where the brides room might be. This is extremely concerning and a safety risk if your staff have no idea who is booked in which room. How do you account for guests in the event of fire etc? Cobwebs could be seen in our bathroom extending across the room again with a build up of dust so had been there for a while. Cobwebs were also seen across the bar/lounge area. Tables used for eating in the bar area are not being cleared and we had to sit at a table with used cutlery and crockery on it. I will never use a Mercure hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison C., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Rama Arimilly General Manager

Marcus Couples - 01/01/2019 AccorHotels certified review
« This Hotel is not worthy of The Mercure Hotel Brand. »

I am a Gold Member of the Le Club and had pre-registered expecting my room key to be ready as I experience in all your other Hotels. This was not prepared and I had to prompt for the free drinks vouchers. On reception I was told that Breakfast was not included. This was incorrect and was only resolved by me showing the Receptionist my online booking. I was not believed which was very insulting. The maintenance and decor and more importantly the service was poor. This was below my expectations of a Mercure Hotel. I could go on. One positive. The Health Club was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcus I., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Ian P. Couples - 31/12/2018 AccorHotels certified review
« Nice stopover »

We stayed here previously - though that was in an upgraded room. We only stayed one night this time and it was fine. The best part of the experience was Carol - your breakfast co-ordinator. She is a complete delight and definitely a great asset to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will certainly share your feedback with Carol, I am sure she will be pleased to read your feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Families - 31/12/2018 AccorHotels certified review
« Annoying »

Disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Pete S. Families - 31/12/2018 AccorHotels certified review
« Ok »

Old folk moaning about kids just having fun in pool. Too many signs banning kids from doing things in spa area. Yet no signs saying where you can walk outside. No one asked me if wanted paper in morning. Breakfast great but No black pudding!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you soon. Sincerely, Rama Arimilly General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 59.00 GBP Non member rate
From 56.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates