Hotel - Mercure Manchester Norton Grange - Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Manchester Norton Grange - Hotel & Spa

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3.5/5 1,147 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Manual temperature control
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying, Nearby)
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)


  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating Based on 1,680 reviews

Our guest reviews for Mercure Manchester Norton Grange - Hotel & Spa

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,147 reviews
AccorHotels certified review
Anonymous Couples - 20/03/2018
« Check in was easy and room as expected »

Came for a wedding and had a good experience

AccorHotels certified review
D. V. Couples - 20/03/2018
« Could be much better »

The building and grounds give for a much more up market stay and experience Room was adequate but small tv controller did not work and broken control dial on heater in bathroom Staff somewhat complacent and the general feel is a cold atmosphere which does not fit the grandeur and style of the property

AccorHotels certified review
Helen M. Business - 19/03/2018
« Dreadful experience - booking made only due to assurances made by hotel staff about accommodating dietary requirements »

Before instructing our company travel agent to book accommodation with the Mecure Norton Grange Hotel I first telephoned the hotel to enquire whether or not they could accommodate my dietary requirements - as a vegan I consume no animal products, including meat, fish, eggs, dairy, and honey. I was assured that this was not a problem and they indeed would be able to cater for my needs. This enquiry was made the first week in February. As I was staying in the area to complete a course of study and exam I stressed that it was important that I could eat in the hotel so that I could devote more time to study in the evenings. On Wednesday 7 March I phoned the hotel to remind them of my requirement, including a fridge in the room for me to store my own plant-based milk, margarine, and salad dressing. Later that day our company travel agent forwarded a message from the hotel: Good Morning This guest has contacted the hotel, she will be needing a fridge in her room. She has booked a classic room, we do not have fridges in these rooms types. She would need to upgrade to a privilege room which is an extra £20 per night. It is URGENT that you contact the guest and inform her of this, and to see if she wishes to upgrade the room Kind Regards Liz Henshall Front Of House Manager I advised our travel agent to process the upgrade so that I would have use of a fridge for the five nights I would be staying. I arrived about 20:15 on Sunday 11 March and took a couple of drinks to the room as I had eaten before I left home – thank goodness I did. The following evening I presented myself at reception and enquired if there were any arrangements in place for me as I had requested when booking – there was indeed a note of my request but no evidence that this request had been considered, nor any preparatory arrangement put in place. When I arrived at the restaurant it was evident they knew nothing about my request, nor were they particularly bothered about it. Eventually a duty manager arrived and offered some naïve, and poor quality suggestions. I ended up eating mushrooms on toasted ciabatta (they forgot the sun-dried tomatoes and the soup) with some oven chips. The duty manger apologised and said that they would have something better in place the next evening. Given that they had the best part of a month to put something in place I was not confident that they could do this in 24 hours so I elected to ‘camp’ in the room from provisions purchased at a supermarket. I will not stay at this hotel again, I will be writing to your head office to formally complain and I will copy our travel agent into this correspondence.

AccorHotels certified review
Anonymous Families - 19/03/2018
« Disappointing »

We were disappointed with the hotel experience and felt it was average in parts.

AccorHotels certified review
J. Business - 19/03/2018
« Expected a Mercure Hotel to be much higher standard. »

Hotel was very tired and in need of major reburbishment. I will avoid staying here in future as it poor value for money

AccorHotels certified review
John H. Business - 16/03/2018
« Nice comfortable hotel with very good leisure facilities, let down by poor reception process. »

The hotel is as always in a nice location away from the Manchester hub but within easy travel distance. I always enjoy the gym and spa which were good. However, I spent around half an hour on arrival just trying to sort out a quiet room in which to work wirelessly. Just wanted to be away from the main road. Thomas on reception took too long to sort this out and I eventually needed to involve the manageress to resolve it. So swapped from room 208 to 211 after lots of un-necessary haggling when tired.

AccorHotels certified review
Sarah J. Couples - 13/03/2018
« Terrible »

We arrived late at the hotel and so went straight to the room. Had a look around as you do only to find a bag of someone else’s rubbish in the wardrobe, hairs around the bath and brown dotted hard stains on my partners side of the bed. My partner left for a training course early in the morning but I stayed in the room only to find construction work going on either side of our room which including a lot of drilling and loud banging. I don’t believe for a minute the hotel was that full on a Sunday night and that we couldn’t be allocated a room away from this works to be completed. Upon checking out I tried to register my dissatisfaction with the receptionist but was told I would need to send an email to do this as can’t complain in person apparently!! Absolutely appalled from start to finish.

AccorHotels certified review
Alan Couples - 12/03/2018
« mr Alan h. »

Was very dissapointed after checking in, there was a dirty plate outside our room door, when we entered the room there was a dirty towel on the tv stand. the room had stained curtains chair and carpet. after going into the spa area witch we found clean and well laid out we decided to stay rather than check out and leave. on the 2nd morning of going down to breakfast we where told instead of help yourself breakfast as before nothing was out and we could order our breakfast with the waitress. it was if it had been stood for hours then rewarmed and not fit to eat, there where one other couple ordering breakfast then a couple of gypsy traveling lads walked in who where not staying at the hotel causing a bit of commotion with the staff wanting to order a breakfast. it felt uneasy so we had our coffee and left, when checking out at reception with Thomas we where asked if we had enjoyed our stay, when i said no there where a few problems thomas said sorry to hear that but didnt want to know what the actual problems where. we felt very disappointed then after checking our bill was charged an extra £10.00 more than our booking price.

AccorHotels certified review
Freda Business - 11/03/2018
« lovely room and spa »

Was a mix up with room at first but soon sorted. New room lovely. Spa lovely.Very creepy men in jacuzzi/pool using mobile phones for photos spoilt the experience.

AccorHotels certified review
K W. Solo - 11/03/2018

The stay was ok but the shower was useless room 305

AccorHotels certified review
Anonymous Business - 10/03/2018
« Nice Hotel but let down by poor choice of food in bar menu »

I am a regular at this hotel and great progress has been made in many areas especially the quality of the rooms after the recent refurbishment. However I am constantly frustrated at the lack of choice on the bar menu. The bar menu is used by many patrons rather than the main restaurant as when you stay alone in a hotel it is more convenient to have a meal in the less formal setting of the bar rather than the the formal restaurant. There is a lack of healthier options such as pasta and as I dont really enjoy fried food such as chips this is a constant frustration. The frustration is excarbated by the fact that when I first stayed at this hotel 2 years ago the bar menu was a highlight rather than a frustration as there was a far better choice with a more rounded menu that appealed to all diners. An example of dishes that were delicious but were removed from the menu is a singapore rice noodles dish and a spicy king prawn linquine dish that were both superb. In recent times I have been ordering the spagetti bolognese but this was removed from the latest menu leaving me with even less choice. It is a real shame that when the hotel has made such good progress in so many areas the bar menu is such a cause of disapointment. I understand that food is down to indivudual taste but having a pasta dish or two on the menu is not such a big ask especially when such good pasta dishes have been served previously so my plea to you as a regular customer is please bring back these excellent dishes. Apart from my gripe over the bar menu a lovely hotel which is whey I stay there so regularly.

AccorHotels certified review
Jenny Business - 10/03/2018
« Nice hotel and a break from the m62 traffic »

I ended up staying at the mercure afternnot being able to get back home when the recent m62 traffic issue occurred. I had to extend my stay to remain for two nights. The hotel was great and i loved the spa facilities - al the staff were lovely too. My only criticism was that the room I was in (I believe this was 211) had a very loud toilet which whenever you flushed it made a lot of noise throughout the pipes for a good few minutes. This did disturb my sleep a little in the night and on the day of check out I left at around 5am

AccorHotels certified review
Rob H. Business - 10/03/2018
« Good hotel for business travellers »

Very pleasant, restaurant menu is limited, facilities were excellent

AccorHotels certified review
Darren H. Business - 08/03/2018
« Ok, nothing special or memerable »

My stay would have been a lot nicer if myself and my work colleague who stayed in a twin room could get to sleep and stay asleep, im assuming it was the mattress protectors and not the mattresses that were the issue, it felt and sounded like we were sleeping on plastic.(better protectors are available and should be fitted) and as you move in bed in the night it was more like the sheet was sliding or slipping on the protector with a plastic sound thrown in!

AccorHotels certified review
Rob P. Business - 08/03/2018
« Comfortable »

Great night sleep - breakfast excellent - especially the sausages. Very disappointed in the quality of the desert on the 22 pound set menu - I chose the lemon/lime cheesecake - it was absolutely tasteless - like thickened cream on a biscuit base. You really need to consider taking it off the menu (I imagine it is popular but not after trying it!!) I left my mobile phone charger and staff told me they would send it to my home address without any charge to me - now that is fantastic 'above the call of duty' customer care - thank you!!

AccorHotels certified review
Gary W. Business - 07/03/2018
« Emergency Procedures Inadequate »

I stayed at the Norton Grange Hotel on Tuesday evening 27th Feb = Room 224, on returning from breakfast the following morning my wife and I took the lift to the 1st floor, the lift rose approx 1 metre and then there was a loud bang and the lift immediately stopped, at this point we pressed the alarm button, we could here a muffled voice on the other end of the intercom but could not fully understand what was being said and we were not sure if they could hear us, we did here the other person ask for a lift number but there was no clear indication where we could find this number, we talked louder to try and make ourselves heard but again the voice coming back was not clear and we could still not fully understand what was being said. At this point my wife began shaking and I could see that she was really anxious and upset. Fortunately after a couple of minutes the lift buttons became active again and the lift returned to the ground floor, we immediately reported the incident to the receptionist and the Duty Manager, they were unaware that we were stuck in the lift until we actually reported it, they then reported it to a maintenance engineer for investigation. My wife was still shaking and was very upset. Although on this occasion we manged to get out of the lift, I believe this incident should be classed as a near miss, the procedure around what to do in the event of a lift emergency should be reviewed and the method of communication should be improved so that the voice on both ends is clear, there should also be a clear notice in the lift stating what to do in the event of an emergency and if the lift number is important this should be clearly displayed in large numbers that can easily be read. I hate to think what could have resulted if there was a real emergency situation, potentially you could have guests stuck in a lift without any of the hotel staff being aware of the problem. Please can you ensure action is taken to address this problem so that the safety of guests is not compromised.

AccorHotels certified review
Richard F. Couples - 05/03/2018
« A warm welcome and very surprised by the high quality of the chef »

Having escaped off the M62 on Thursday evening we called you in hope of a room - luck was in and you had one - a very warm welcome by the check in staff - good room - but the suprise was the quality of the dinner - the Tampura Bass was excellent. I would stay in a Mercure Hotel again

AccorHotels certified review
Simon K. Families - 05/03/2018
« Delightful! »

Lovely hotel, clean room, very helpful staff, lovely grounds.

AccorHotels certified review
Claire Friends - 05/03/2018
« Great service »

Had a brilliant time with friends & family staying here. Had the dinner, bed & breakfast which was great value. Rooms were clean & staff were fantastic. We’ll be back!

AccorHotels certified review
Toby L. Solo - 05/03/2018
« Mercure Norton Grange Hotel & Spa »

A nice hotel with a lovely location and views. Friendly staff too. Nicely decorated rooms if a bit small, in part due to fitting in rooms in odd extensions to an old building. Best bit by far is the amazing pool, massive hot tub (part indoors and part outside!) and great selection of sauna, steam and cool rooms. Restaurant was nice, and good food, if limited selection. However, badly let down by very delayed dinner service. Many people were complaining. There wasn't a big function going on either, so no real reason for the delay. I was given a free drink as compensation, but it still rather spoilt the evening. By contrast, breakfast was fine and all ran smoothly. Overall a nice hotel with great pool etc, but let down by restaurant.

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