Hotel - Mercure Manchester Norton Grange Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Manchester Norton Grange Hotel & Spa

3.5/5 1,243 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying, Nearby)
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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3.7/5 AccorHotels Rating 1,784 reviews

Our guest reviews for Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,243 reviews
Anonymous Business - 13/07/2018 AccorHotels certified review
« Fine amenities, unhelpful staff »

The hotel itself is perfectly functional and the rooms, spa and gym are all above average - really pleased with those. The staff, however, were often curt or generally negative and seemed inexperienced, flustered, and unaware of how their actions make customers feel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Anonymous Friends - 12/07/2018 AccorHotels certified review
« mrs »

Three star treatment from four star hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Rama Arimilly General Manager

Maggie W. Families - 11/07/2018 AccorHotels certified review
« Staff attitude especially behind main bar, poor service when serving food eg. Throwing cutlery down in front of guest, serving choc cake with ice cream when expecting custard general attitude poor not given a choice »

Very hit & miss, main bar very poor, everything seemed an effort, Reception service good but key card kept failing. Very frustrating having to keep going back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca and Gary J., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We identified the team member who are involved in your feedback & our group H R Director is formally dealing with them individuals. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Jade Solo - 10/07/2018 AccorHotels certified review

Clean and relaxing room. Wasn’t too impressed with the breakfast. No beans or tomatoes so was dry

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jade O., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about breakfast, which I will certainly work on. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Paul B. Families - 10/07/2018 AccorHotels certified review
« Awful »

Not brilliant. While our room was good and the spa pool etc was lovely our families overall experience was terrible. It was my daughters wedding on the Friday and she had stayed in the bridal suite the night before her wedding. On the morning of her wedding the bride and bridesmaids had their hair and makeup done in the bridal suite and during that time bottles of wine and sandwiches were consumed.So after 9 girls/women left for the wedding we assumed the bridal suite would be tided/cleaned ready for the evening when the bride and groom returned to the hotel. So when my fiancée was let into the room late that night, by a staff member, to retrieve a misplaced suitcase she was shocked to see the room had not been cleaned up or fixed. She told the staff member that the room needed to be done immediately as the bride and groom would be arriving in the next 30 mins. The staff member said it would be put in the book and went away and we assumed it would be done immediately. So imagine our shock the next day when we learnt that the happy couple arrived almost 2 hours later to a dirty untidy bridal suite and despite the staff having time to clean and tidy up nothing had been done. Talk about ruining a very special and happy day. This hotel has spoilt my daughters wedding day memories and left her in tears. So if I am ever asked if I would recommend this hotel my answer would be NO.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Rama

Sam Business - 09/07/2018 AccorHotels certified review
« Fairly decent stay, quite a bit to improve on to be what I would class as 4 star »

I have had two weeks staying here now, the first week there was a lot of issues with staff which became apparent when there was only a handful of people in the bar yet the food waiting time was over an hour at the time that I wanted to order (they then stopped taking food orders much earlier than the designated time) and whilst the staff are nice and polite, they seemed very inexperienced in the bar area. I was provided a superior room which was nice, but it had a lot of access equipment in which made it awkward having a shower etc with the pullcords in the shower with you and the handrail. The bath area though was rotting because the shower leaked completely as the glass door had missing / degraded rubber at the bottom. The damage was very evident that this had been happening a long time and hadn't been reported. The next week I had been put in a normal room which again had lots of damage around the bath and the floor tiles from a leaky shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange - Hotel & Spa. I noted your comments about your room and bar staff. Preston - our operations manager & I, are highly disappointed with the experience you received. would like to catch up with you when you are next in. please give 10 minutes of your time during your next visit and will express that actions we put in place to stop these issues taking place with any guests in the future. Sincerely, Rama Arimilly General Manager

Anonymous Business - 08/07/2018 AccorHotels certified review
« Enjoyable »

Enjoyable mainly due to good leisure facilities which were great to relax in after long day in office

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Business - 08/07/2018 TripAdvisor review
« Good, but not so good »

I thought it could be better. Nothing special. Room are anonymous and not so clean. I stayed just one night and was good enough to get some decent food, a cold beer and a nice sleep before heading to an important meeting the morning after. Restaurant and pub/bar are OK if you don't pretend too much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrico, Thank you for sharing your constructive feedback further to your recent stay here are Mercure Norton Grange Hotel & Spa. I am glad most of our hotel services are up to your satisfaction, I will certainly work on feedback about bed room cleanliness. We look forward to welcome you back in the near future. Best Regards Rama Arimilly.

Anonymous Couples - 07/07/2018 AccorHotels certified review
« Mr »

Very nice stay. Great location with lovely surroundings and views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raheem C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Business - 06/07/2018 AccorHotels certified review
« Great, newly refurbished rooms (325) food quality and hygiene poor »

Stayed 3 days for a course run by Cameon - this is the forth stay at this hotel in 3 years. Nice to see rooms allocated for Cameon guests have been fully refurbished to very high standard. House keeping was excellent. On the down side food quality was poor, portions in bar expensive for small portions. Had to report to waiter that bread in bread bin was mouldy, also lots of flies crawling around open food. Few healthy options available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Family - 04/07/2018 TripAdvisor review
« Family visit after a Wedding »

It was only a short stay as we were attending a family wedding 10mins away at Bella Vista, however i had prepaid for breakfast for all 4 of us to make the stay easier as my mum has Vascula Dementia, but when we went to breakfast the staff said to me your breakfast is not included, just was embarassing then had to go and get my booking confirmation and take to the reception who confirmed that yes I had paid for breakfast. The Receptionist did apologise and would look into why it had not show up as that I had booked breakfast with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking time to share your feedback further to your recent visit here with us at Mercure Norton Grange Hotel & Spa. In relation to your feedback about breakfast; please allow me to express my sincerest apologies, I will certainly identify where the error took place. Hope this one odd experience will not deter you returning back to us. We look forward to welcome you back in the near future. Best Regards Rama Arimilly.

Ahmed G. Business - 03/07/2018 AccorHotels certified review
« Outstanding »

Staff are helpful, the food was great and my room was very clean. The location is perfect for either business or leisure trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed G., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Anonymous Couples - 03/07/2018 AccorHotels certified review
« Room was not privilege as was paid for »

Hotel was as expected but I realised after returning home that I had booked a privilege room but only had a standard room. I have contacted the hotel by email but received no response yet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan K., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Mr K., Pauline our reservation manager will get back to you tomorrow. Sincerely, Rama Arimilly

Matt Families - 03/07/2018 AccorHotels certified review
« Mr »

Clean and tidy, beautiful bathroom but was under staffed the bar was unattended most of the time and the kitchens were closed early also tho booking said there would be robes and extras provided but wasn’t any of that in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly

Anonymous Friends - 03/07/2018 AccorHotels certified review
« Lovely Stay »

We had a lovely stay at the Mercure. The rooms were up to date, very clean and comfortable, having read some of the previous reviews I was pleasantly surprised. The spa treatment and areas were great, very relaxing. Our meal wasn’t great, the food was fine but unfortunately two of our party’s food was cold. Staff ensured they cooked a fresh meal of their choice however which rectified the issue however on the whole the food was just ok. There were 2 weddings on in the hotel during our stay however so we assumed staff were quite stretched. Overall however given the price we paid I thought it was good value for money and would definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naomi H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

George T. Solo - 02/07/2018 AccorHotels certified review
« Weekend stay »

Good staff but some things could be improved upon. The executive room I had was supplied with a nespresso type coffee maker but no capsules were provided. And while I like the idea, the ice room in your spa area was not very cold at all minus the cold shower. Otherwise I was satisfied with the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear george T., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly

Anonymous Couples - 01/07/2018 AccorHotels certified review
« Nice place »

Nice place, brilliant spa. Guy on the front desk was brilliant, I think he was called Andy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kyle H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Sean C. Families - 01/07/2018 AccorHotels certified review
« manager tried to be helpful but the experience was like fawlty towers. »

We booked a disabled room and checked by phone but was not given one when we arrived. A second and then third room was found but neither of these were entirely suitable. The Desk Manager and Hotel Manager were very pleasant and did their beast but were thwarted by the premises. For disabled travellers this was a familiar story.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean c., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Tom Couples - 01/07/2018 AccorHotels certified review
« Relaxing »

The time spent at your hotel was relaxing and worth while. Having the late check out gave us the opportunity to use the facilities to their fullest at the hotel. We will be staying again soon to make use of the massages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom K., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Jim H. Business - 28/06/2018 AccorHotels certified review
« GREAT »

really nice hotel with great leisure room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly

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