Mercure Manchester Norton Grange Hotel & Spa 4 stars

Customer review rating 3.7/5 2,359 reviews
Mercure Manchester Norton Grange Hotel & Spa
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Hotel extras

  • 11 function rooms capable of accomodating 220 guests

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • LaundryPaying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road
Castleton
OL11 2XZ
rochdale
united kingdom

Tel: +4401706630788

Fax: (+44)01706516781

Contact email

Check-in from 14h00

Check out up to 12h00

  • MANCHESTER PICADILLY :   17 CHESHAM AVENUE

  • ROCHDALE :   17 CHESHAM AVENUE

  • By plane

    LEEDS/BRADFORD At 47.8km / 29.7 miles

  • By plane

    MANCHESTER INTL AIRP At 40.23km / 25 miles

  • By train

    MANCHESTER PICADILLY At 16.3km / 10.13 miles

  • By train

    MANCHESTER VICTORIA At 16.3km / 10.13 miles

  • By train

    ROCHDALE At 5km / 3.11 miles

GPS :53.581386, -2.175206

Our accommodations

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Classic double or twin room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering(...)

Superior Double or Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Privilège double or twin room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Classic Family room with a double and up to 2 pull out single beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • TV room service ordering(...)

Our restaurants and bars

GRANGE RESTAURANT

Type of cuisine: International

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Type of cuisine: Brasserie

The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Photo non contractuelle / Strictly non binding

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 170

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

2,359 reviews

National Rochdale Conference

Customer review rating 3.7/5

Nicolahuckerby Business - 09/10/2019 AccorHotels review

As the organiser of a Conference which was taking place at Rochdale Town Hall I was looking for a hotel where our delegates could stay. I chose the Norton Grange Hotel and Spa.

Dear Nicola H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. it was pleasure meeting you at the Town hall during your lunch break. thank you for sharing 100 stories of Co-op. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Absolutely fantastic

Customer review rating 3.7/5

Neil K. Couples - 07/10/2019 AccorHotels review

Really relaxing and friendly atmosphere

Dear Neil k., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Afternoon break / short notice

Customer review rating 3.7/5

Jonathan Couples - 06/10/2019 AccorHotels review

Excellent. Booked 10 mins before checking in. First class service

Dear Jonathan R., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

A Perfect Night

Customer review rating 3.7/5

Edward O. Families - 06/10/2019 AccorHotels review

Perfect assistance from all departments

Dear Louise L., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

A really good venue and helpful staff.

Customer review rating 3.7/5

Ahmed V. Business - 03/10/2019 AccorHotels review

Excellent welcoming environment and attentive staff. Facilities were very good too.

Dear Ahmed, We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Average

Customer review rating 3.7/5

Saadia Families - 02/10/2019 AccorHotels review

No hot water. Having to ask for soap and shower gel. Took an hour to make one booking. Checkout Bill was wrong as over charged, corrected when I raised

Dear Saadia A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Great stay, not satisfied by thr food

Customer review rating 3.7/5

Constadinos L. Business - 02/10/2019 AccorHotels review

Excellrnt dtaff and facilities, however testaueant very expensive for what eas served. Example the vegie burger that was 12 pounds and as a salad it was classed the lettuce abd the tomsto inside the burger...if it was to be served like that it should have been a snack on gslf the advertised price.

Dear Constantinos L., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about the food prices, I will certainly reflect on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Excellent

Customer review rating 3.7/5

Charlotte M. Business - 01/10/2019 AccorHotels review

Staff & customer service levels are exceptional, always very welcoming.

Dear Charlotte M., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager
Customer review rating 3.7/5

Mohamed T. Couples - 01/10/2019 AccorHotels review

everything was great at the hotel apart from noise that kept us up from 6am only let down. we booked this as a wedding anniversary break.

Dear Mohamed t., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about the noise levels, please accept our apologies for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Had a great time

Customer review rating 3.7/5

Steve Families - 01/10/2019 AccorHotels review

We were there for our sons wedding and it was brilliant.

Dear Steven N., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager
Customer review rating 3.7/5

Manjunath S. K. Business - 01/10/2019 AccorHotels review

Nice stay and good service

Dear Manjunath Sathanur K., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mr

Customer review rating 3.7/5

James K. Y. Couples - 30/09/2019 AccorHotels review

It was good. Staff were quite helpful

Dear James K., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Too noisy.

Customer review rating 3.7/5

Mr A. R. Families - 30/09/2019 AccorHotels review

Staff and leisure facilities were great. However my daughter and I needed to be up early to visit Manchester University on Saturday morning. So we tried going to sleep at 10 o clock. The music from downstairs was way too loud for that to happen. So very little sleep which was the main reason for staying at your hotel.

Dear Austin R., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. As a hotel we do accommodate multiple services like spa, food & beverage, Weddings, Xmas & private parties. Our websites (both direct & indirect) clearly indicates all services we provide. The nature of our business, we have guests with different reasons under the same roof over the weekdays & weekends. Also our website does clearly indicate the noise levels & music till late night. Please do not hesitate to contact me before your next visit, so that I will ensure you are allocated in a quieter room. Sincerely, Rama Arimilly General Manager

Hotel basic and not quite how it appears on website

Customer review rating 3.7/5

Richard Business - 30/09/2019 AccorHotels review

Checked in late last Thursday. In morning had a shower in boiling hot water - the thermostat was not working. Reported this to receptionist and duty manager who agreed to take 20% off my bill. Since then I have had no confirmation of this.

Dear Richard S., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In relation to 20% discount, Aatheef from our reception team will get back to you with confirmation of 20% refund. I will personally ensure the water temperature is safe for use. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Mr Andrew B.

Customer review rating 3.7/5

Andrew B. Couples - 29/09/2019 AccorHotels review

Hotel facilities were great however the restaurant experience let things down massively. My partner is allergic to onions. She ordered her meal and mentioned her allergy. The starter came with onions, the waitress kindly took it back and brought out what we would assume to be a different/fresh starter. The onions had simply been scraped off the plate with a couple still remaining round the edge of the plate. This I'm afraid is not good enough, I'm sure you have seen recently the media stories of people having serious reactions including death when consuming something they are allergic too. Thankfully my partners allergy is not that bad, but it was made clear at the time of ordering and I would expect it to be taken on board. It put a dampener on what would have otherwise been a very nice stay.

Dear Andrew B., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. Please accept my sincere apologies on behalf of my team. I totally agree and understand the importance of allergens and intolerances. Further to recent news about the 18 year young boy death, I personally trained all 21 F&B team members. Even after the re-fresh training its worrying to learn your below feedback. I will certainly address this with the relevant team members involved & formal actions will be addressed. once again please accept my sincere apologies. if you wish to speak to me further in this regard, I am reachable at 07… or h6… Sincerely, Rama Arimilly General Manager

a good stay , nice room,

Customer review rating 3.7/5

Anonymous Friends - 25/09/2019 AccorHotels review

Good overall, only niggle is the system of payment for evening drinks, no cash or card and can’t even charge to room, you have to pre authorise card, not good when only one person on duty with several customers.

Dear peter r., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. I noted your comments about bar, I will certainly reflect on your comments. our licencing act only permits us to serve only residents after certain time. in order to accommodate this we must only take payment via room charges. I will certainly reflect on your comment about 1 staff member at the bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Wedding night early wake up call

Customer review rating 3.7/5

G D. Couples - 24/09/2019 AccorHotels review

The fire alarm went off at 6am and woke us up and we couldnt get back to sleep, the breakfast was pretty disappointing.

Dear George D., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. In relation to the 2 fire alarms at 1.30am & 5.30am- pls find below details. At 1.30am: guest arrived from oversees took shower keeping the bath room door open, which caused the activation of alarm as the steam was high. At 5.30am: a guest from wedding party (locked himself in the bath room – under the influence of alcohol) left the shower running and placed himself in hot bath tub. After nearly an hour when the partner arrived and opened the bathroom door to rescue him, all the steam trapped in the bath room entered in the bed room and activated for second time. It is very rare this happens & surprisingly it happened twice on the same night, which is unfortunate & completely out of our control. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Rama Arimilly General Manager

The room was very clean

Customer review rating 3.7/5

Mrs P. W. (. L. Families - 24/09/2019 AccorHotels review

The room was very clean but - there was a sticker of a forest on the window which did not even match the top and bottom of picture - we was in a disabled room as no bath, could only just sit on the toilet as sink was very close - the smoke alarm went off at 0630 twice as we was told someone hadn’t shut the bathroom door to shower (move the sensors!!) - not enough towels in the room but they soon brought 2 more to the room after a phone call to reception - on arrival they had put the booking in the wrong name so I had to find the email confirmation - the food was fantastic - cost of the bar drinks was expensive

Dear Pamela W., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In Relation to stickers on the windows, the way how the layout of the building is the rooms faces a brick wall. when I took over the hotel last year, quite few guests mentioned about the brick wall, hence the sticker of a forest. the theme itself was designed by our design company & we went with the advised design. I will certainly share your feedback with our design company. In relation to the 2 fire alarms at 1.30am & 5.30am- pls find below details. At 1.30am: guest arrived from oversees took shower keeping the bath room door open, which caused the activation of alarm as the steam was high. At 5.30am: a guest from wedding party (locked himself in the bath room – under the influence of alcohol) left the shower running and placed himself in hot bath tub. After nearly an hour when the partner arrived and opened the bathroom door to rescue him, all the steam trapped in the bath room entered in the bed room and activated for second time. It is very rare this happens & surprisingly it happened twice on the same night, which is unfortunate & completely out of our control. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager
Customer review rating 3.7/5

Anonymous Couples - 23/09/2019 AccorHotels review

Nice room, great spa, poor breakfast

Dear Diane H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about your breakfast, I will certainly reflect on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Would recommend

Customer review rating 3.7/5

Kc Friends - 22/09/2019 AccorHotels review

Spacious room, comfy beds. Very clean throughout, friendly staff and good food.

Dear Kathryn C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager
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