Mercure Manchester Norton Grange Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 1,533 reviews
Mercure Manchester Norton Grange Hotel & Spa
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Hotel extras

  • 11 function rooms capable of accomodating 220 guests

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road
Castleton
OL11 2XZ
rochdale
united kingdom

Tel: +4401706630788

Fax: (+44)01706516781

Contact email

Check-in from 14h00

Check out up to 12h00

  • MANCHESTER PICADILLY :   17 CHESHAM AVENUE

  • ROCHDALE :   17 CHESHAM AVENUE

  • By plane

    LEEDS/BRADFORD At 47.8km / 29.7 miles

  • By plane

    MANCHESTER INTL AIRP At 40.23km / 25 miles

  • By train

    MANCHESTER PICADILLY At 16.3km / 10.13 miles

  • By train

    MANCHESTER VICTORIA At 16.3km / 10.13 miles

  • By train

    ROCHDALE At 5km / 3.11 miles

GPS :53.581386, -2.175206

Currently, close to our hotel

Festwich, music festival

From 27/07/2019 to 28/07/2019

At 9.4 km

Manchester Food & Drink Festival

From 26/09/2019 to 07/10/2019

At 12 km

Sifters Records, Liam Gallagher's record store

From 01/01/2018 to 31/12/2019

At 18 km

Dressed to impress: fashion in the 18th century

From 04/08/2018 to 31/03/2020

At 57 km

Liverpool International Music Festival - LIMF

From 20/07/2019 to 21/07/2019

At 58 km

Our accommodations

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV. Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

Classic double or twin room

  • Max. number of persons: ‌2
  • Views: Courtyard side, Patio, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Double or Twin Room

  • Max. number of persons: ‌2
  • Views: Garden side, Courtyard side, Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Privilège double or twin room

  • Max. number of persons: ‌2
  • Views: Patio, Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Family room with a double and up to 2 pull out single beds

  • Max. number of persons: ‌3
  • Views: Patio, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

GRANGE RESTAURANT

Type of cuisine: International

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Type of cuisine: Brasserie

The Pickwick Bistro offers a more informal dining option to the Restaurant, serving a range of lighter meals and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PICKWICK BISTRO

Photo non contractuelle / Strictly non binding

The Grange restaurant offers formal dining in style whilst Pickwick Bistro provides a more informal setting.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 170 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Manchester Norton Grange Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

2,202 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,533 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Awful Stay! Dreadful food! Very Tired Hotel! Website Misleading!

TripAdvisor rating 4.0/5

Explore37744830906 Business - 24/06/2019 TripAdvisor review

Awful Stay! Dreadful food! Very Tired Hotel! Website Misleading! Could hear the Chef shouting at the staff form the restaurant as we sent back the inedible food he had sent out! Couldn't even fry an egg in the morning without over-cooking it to go with the hard to cut sausage! How was it the Hash brown was ok? My husband actually withdrew the Ham out of mouth it tasted of cheese! Shocking machine coffee and tired old fruit in fruit juice.

Very disappointing stay

Customer review rating 3.7/5

Sarah Couples - 20/06/2019 AccorHotels certified review

I booked the norton Grange for my wedding day I booked the bridal suite for a 2 night stay so I could stay with my bridesmaids the night before the wedding and so I could get ready there on the wedding morning. On arrival we was offered no help in getting our belongings into our room even though we had a wedding dress 5 bridesmaids dresses and 6 suitcases and gift bags. On booking my reservation for the wedding night I was promised the room would be decorated with rose petals and a complimentary bottle of champagne would be waiting our return. Neither of those happened. We were greeted with the extra cot bed still in front of the bridal bed which we was promised would be removed for our return. Also the dressing gowns were last might previous used wet ones that we had used down at the spa even though the hotel room had been cleaned. This is not what you expect on your wedding night especially when you have paid good money and expect a premium service. The next morning we complained to the reception manger who offered a £50 refund then upped it to £100 after my husband asked of we could receive a spa day as compensation. I feel as though he was very uninterested in our complaint and took no responsibility blaming it on housekeeping he seemed more interested in what was on the computer screen in front of him. All in all a very disappointing end to our wedding night after such a magical day. I would not stay here again!

Dear Sarah M., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am glad to learn you were refunded £100 as an apology. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Good hotel with modern facilities, but could do better.

Customer review rating 3.7/5

Wole Couples - 19/06/2019 AccorHotels certified review

Great rooms that have clearly been worked on and modernised recently. However, a few things are simply not up to par and are either not reported by housekeeping, not inspected by supervisors or not acted on by management; there's a breakdown somewhere that needs to be addressed. The room was comfortable and spacious, as was the toilet/bathroom, but a little more effort will go a long way. Some examples are the bathroom door handles that were different colours (inside and out) and were stuck half-way down (this was room 313). The door did shut though, unlike a previous room we stayed in where the door didn't shut. The shower head had a leak along its edge and you had to be careful not to spray the whole bathroom with the water gushing out from the slit; so the excellent water pressure, which should have been a plus, was now causing problems. Also, a few more hangers in the wardrobe would have been good...there were just four or so, but room for many more. So, really, just niggles, that are easily fixed. Positives: Iron and Ironing board, coffee/tea making facilities, flatscreen TV with sufficient channels, comfortable bed, efficient air conditioning unit, spacious room with comfortable chairs, large bathroom with bright tiling, toiletries, large bath with shower and good water pressure.

Dear Oluwole K., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Training course

Customer review rating 3.7/5

Phil W. Business - 14/06/2019 AccorHotels certified review

I was on a training course so had little choice of the venue. The facilities are good and clean but after a 8 hour training session I just wanted to sit in the ice room and relax so did not use the full facilities.

Dear Leeroy T., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Mr

Customer review rating 3.7/5

Mark R. Business - 13/06/2019 AccorHotels certified review

Quality rooms, awesome food.

Dear Mark R., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Amazing

Customer review rating 3.7/5

Leanne B. Friends - 10/06/2019 AccorHotels certified review

Very welcoming staff.

Dear Leanne B., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Comfortable and Clean

Customer review rating 3.7/5

Will P. Business - 10/06/2019 AccorHotels certified review

Good.

Dear William Isambard Zoltan Mr P., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Excellent

Customer review rating 3.7/5

Gemma A. Friends - 09/06/2019 AccorHotels certified review

Lovely stay whilst attending a wedding. Staff are so friendly, kind and very helpful. Attentive and can not do enough for you. Loved it!

Dear Gemma A., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Great stay very helpful staff

Customer review rating 3.7/5

Overworked Friends - 08/06/2019 AccorHotels certified review

Really enjoyed would stay again and use more facilities

Dear Lynda G., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Nice overnight stay for wedding

Customer review rating 3.7/5

Anonymous Couples - 08/06/2019 AccorHotels certified review

Nice, comfortable room, able to check in early. Breakfast was nice.

Dear Victoria J., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Miss

Customer review rating 3.7/5

Fozia Families - 07/06/2019 AccorHotels certified review

Always come here this time very poor service

Dear Fozia A., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Mr L.

Customer review rating 3.7/5

L. Couples - 06/06/2019 AccorHotels certified review

Excellent stay.. Excellent value. Thanks to all at norton Grange

Dear Andrew L., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Very disappointed

Customer review rating 3.7/5

Linda C. Families - 05/06/2019 AccorHotels certified review

Unfortunately we did not enjoy any aspect of our stay We were let down by the quality of the rooms We were staying in a room right beside where a wedding was being celebrated which meant there was loud music and people directly outside our bedroom window - so no sleep on 1st night On 2nd day we checked out as we did not wish to stay another night as planned

Dear Linda C., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Had to change rooms

Customer review rating 3.7/5

Phil J. Couples - 04/06/2019 AccorHotels certified review

Had to change rooms due to the toilet in room 109 being installed under the sink making it unable to sit on. The other issue is ibpaid extra for a superior room and it definitely wasnt superior. I'm not even sure the the room I got moved on to was superior 224.

Dear Philip J., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I confirm #224, is one of our privilege rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Satisfactory

Customer review rating 3.7/5

Steve W. Friends - 03/06/2019 AccorHotels certified review

Rooms were ok. Beds were average. Breakfast was poor

Dear Stephen W., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I noted your comments about breakfast, I will certainly reflect on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager
Customer review rating 3.7/5

C G. Couples - 02/06/2019 AccorHotels certified review

Good service helpful staff

Dear C G., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Great staff

Customer review rating 3.7/5

G.e.w Families - 02/06/2019 AccorHotels certified review

Very helpful staff, comfortable room, door to the corridor up to my room slammed very loudly, woke me up very early, other than that no complaints

Dear Grace W., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will certainly get the door fixed tomorrow. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Would stay again

Customer review rating 3.7/5

E H. Couples - 02/06/2019 AccorHotels certified review

Room was great and used spa facilities-had to go back to room to get towels or pay £5 to hire towels we weren’t told to take room towels down on check in. Evening meal service was slow and had to reorder starter as they had none of my first choice, also when I ordered dessert after a 20 minute wait I was told they had no dessert so had to reorder that too. When we had finished our meal a large party was coming in to a hot Buffett -maybe that’s why service was slow and some choices were off the menu?! Overall it was a good stay

Dear Elizabeth H., Thank you for taking the time to tell us about your experience at the Mercure Manchester Norton Grange Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we will certainly reflect on your feedback for a considerable improvement in the areas of concern. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Arimilly General Manager

Very courteous staff who bent over backwards to make our stay perfect.

Customer review rating 3.7/5

Michele Families - 30/05/2019 AccorHotels certified review

The staff were so friendly, the room was spacious and very clean. The breakfast was fantastic, cooked and prepared well, lots of choice. we were attended to for our every need. The spa and pool area was immaculately clean and tidy. we were guests to a wedding which went perfectly well, without a hitch. The food during the wedding breakfast, the canapes and the buffet was delicious. The bar and receptions staff were friendly and chatty. We slept well our beds were clean and very comfortable.

Dear Michele C., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager
Customer review rating 3.7/5

Mrs Families - 30/05/2019 AccorHotels certified review

Every thing was sorted when ask

Dear Teresa H., We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager
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