Hotel - Mercure Manchester Norton Grange Hotel and Spa
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Mercure Hotel

Mercure Manchester Norton Grange Hotel and Spa

Manchester Road  Castleton 
OL11 2XZ  ROCHDALE
UNITED KINGDOM

988 reviews
TripAdvisor Rating Based on 988 reviews
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From 65.00 GBP Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying, Nearby)
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Solarium
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 1,306 reviews

Our guest reviews for Mercure Manchester Norton Grange Hotel and Spa

100% certified reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 988 reviews
Certificate of excellence 2016
AccorHotels certified review
Anonymous Families - 21/06/2017
« Excellent value for money »

Having organised events for many years I've stayed in numerous hotels and was very impressed with the hotel. The price I paid gave excellent value for money with the additional use of the spa facilities. My room had recently had air con added which worked very well given that is was one of the hottest days of the year. It still had to be redecorated but a note had been left to this effect which was helped explain things. I asked for extra coffee pods and the housekeeper was very polite and accommodating. All staff I experienced were very helpful.

AccorHotels certified review
Paul W. Business - 21/06/2017
« Poor »

Hotel was of a poor standard

AccorHotels certified review
Sue Families - 20/06/2017
« Wedding party weekend »

Pleasant stay breakfast good staff friendly spa fantastic. Weddings galore expect late night noise

AccorHotels certified review
Claire Friends - 20/06/2017
« Not what I paid for »

Based on the website etc I paid for what would look like a very nice Prestige twin room along with coffee machines, mini bar, and all the added extras. The room I was put in didn't have the prestige sign outside like a number of the other rooms it was surrounding. It did not have a fridge, there were cans of coke in a cupboard. It did not have the coffee machine that was advertised I was told that if I wanted a coffee then I could ring down to the Bar. As the Bar throughout the stay required us to wait after making a phone call to get any staff behind the bar I wasn't prepared to wait half an hour in my room for a coffee to be delivered. The whole room is obviously awaiting for a refurbishment so false advertising in terms of the actual pictures of what these rooms are meant to look like. The spa facility was the saving grace of the weekend

AccorHotels certified review
Andrew G. Families - 20/06/2017
« Mr »

The hotel was a excellent experience but I payed to have my partners nails done and after 5 hours It all came off when she had a bath

AccorHotels certified review
Mary P. Families - 20/06/2017
« Lovely wedding helpful staff »

Very pleasant stay hotel clean

TripAdvisor certified review
Couples - 19/06/2017
« 4 Star Hotel - my backside »

Do not waste your money on this disaster zone of a hotel. Building works, unadvised at time of booking or check-in! No warning anywhere until stumbling upon the workmen on the way to my room. No Receptionist for large parts of the day, no answer to Reception telephone and no idea of what constitutes good customer service.

AccorHotels certified review
Mr M. L. Families - 18/06/2017

We visited your hotel for a family wedding, we enjoyed the food but was very surprised with the quality of our room, Our heated towel rail was all taped up on reporting it someone came and only taped it again with a different coloured tape. It was dangerous, The room was also not very clean and had very few comforts in the room, we were made aware that other rooms had for the same room price.we did not want to complain again as we had come to visit our family for a wedding . We had travelled from the south of England and expected better.

AccorHotels certified review
Tim K. Couples - 18/06/2017
« Such a let down  »

For a 4 star hotel, the level of customer service was shocking. I regularly stay in all sorts of hotels around the country and even the budget hotels such as Travelodge know they need to have staff at the Reception desk!

AccorHotels certified review
Pb Business - 16/06/2017
« Disappointing - no garden/grounds to walk, food was not great yet highly priced, mini-bar wasn't replenished on one day, shower was grubby. »

The accommodation served a purpose but did not reflect anything more than we would expect from a Travel Lodge or Premier Inn. Breakfast was good. Staff were all very pleasant apart from the receptionist when we booked out who was disinterested, occupied on a phone chatting what seemed to be personal stuff and then offered no indication of caring very much when we said we were disappointed. We weren't left with an impression that we would recommend to anyone. We ate two evening meals in the bar and both left us feeling we would eat better at a Little Chef.

AccorHotels certified review
Mrs J. C. Couples - 14/06/2017
« Good in parts (The Curate's Egg) »

Disabled access room was good, apart from a very slippery bathroom floor with sharp-edged tiles and some jammed grab rails. Unfortunately the view from window was a brick wall! Meals were good, but breakfast was a daily lottery regarding seating - especially at the weekend when large parties were staying. During a 5 night stay breakfast room staff seemed unprepared for a wheelchair user. Do reception staff not tell the catering staff about special needs? Your corporate statement of "anticipating" needs not fulfilled by all staff. Staff were friendly and competent in the main, but did not anticipate needs. The exception to this being Enida who was "on the ball" and alert to what was going on around her at all times. Personally I object to having to make my own toast at breakfast time when staying in a hotel of this standard!

AccorHotels certified review
Anonymous Families - 13/06/2017
« lack lustre service »

staff in restaurant at breakfast didn't seem to have any sense of urgency. Had to find them to order stuff

AccorHotels certified review
Suzanne Business - 12/06/2017
« Good customer service, comfortable stay.  »

The hotel is a little dated but comfortable nonetheless. My first room had a really strong smell of cigarette smoke - shame house keeping did not pick up on this. After requesting, I got changed into a much better room, bigger in size and a lot more comfortable for the whole week. The food was nice and homely, a good choice for all the meals. I was staying with the hotel on a week long training course - the chairs in the conference room were not that comfortable and after a week using them, my back really ached. The refreshments provided during our break time were nice and also varied. I want to highlight how good Jordan on the bar and Jodie in the restaurant were throughout my stay. Nothing was ever too much trouble and they always had a smile. Jordan did regular check backs and always made friendly conversation. They are both great assets to the team - please pass on this good feedback as it's the least they deserve.

AccorHotels certified review
Anonymous Business - 12/06/2017
« Satisfied customer »

very good hotel, the staff is very nice and helpful, the rooms were very clean and I enjoyed my breakfast in the morning.

AccorHotels certified review
Mr B. F. Families - 11/06/2017
« excellent and would certainly use again »

the room and in particular the breakfast were first class

AccorHotels certified review
Jeff G. Business - 08/06/2017
« One of worst nights I have had »

Poor from room allocation overlooking a busy noisy road when I specifically asked not to be there when I checked in , shower knobs on the wrong taps so that when I initially got in the shower I thought I had no water, room service tray charge the most expensive I have had, breakfast debacle when I asked for eggs benedict, initially got told the hotel did not do them any more when I only had them a matter of weeks before, before being told the chef had found the thing to make the sauce. I was then served what looked like hollandaise soup,when I got to the eggs they were snotty and have no bacon or ham underneath and to cap off a poor stay when I went to check out I wanted at reception for five minutes with no one in site before leaning round the door and shouting hello anyone there. Not exactly what you expect for £95 per night.

AccorHotels certified review
Curlywurly Couples - 06/06/2017

Staff were all lovely room clean and welcoming

AccorHotels certified review
Daniel M. Couples - 06/06/2017
« Mr Daniel Marshall  »

Dated, rude staff, very noisy room, very stuffy, smoke detector was taped up with masking tape. Just wish I was informed there was a wedding on before staying here.

AccorHotels certified review
Pat A. Friends - 05/06/2017
« Average not happy with room  »

Staff excellent but room offered was not good .. ordered a twin but had to change as beds were overlapping .. second room only slightly better .... was told all twin rooms fully bòoked but was not told this when booking

AccorHotels certified review
Michael J. Couples - 05/06/2017
« An enjoyable stay. »

The stay was short but pleasant. Rims were fine and breakfast was good.

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