Hotel - Mercure Manchester Norton Grange Hotel and Spa
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Mercure Hotel

Mercure Manchester Norton Grange Hotel and Spa

Manchester Road  Castleton 
OL11 2XZ  ROCHDALE
UNITED KINGDOM

1,018 reviews
TripAdvisor Rating Based on 1,018 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying, Nearby)
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Solarium
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 1,368 reviews

Our guest reviews for Mercure Manchester Norton Grange Hotel and Spa

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,018 reviews
AccorHotels certified review
M. Families - 14/08/2017
« Son's 18th spa break »

Spa spot on Booking in ok 2 wedding on so only the bar for food which wasnt a problem Room Nice size for family 3 Sadly no bulb in large lamp cracks down the walls carpet not Hoovered to well behind the door as dusty In bathroom nice size sadly large section of paint peeling of the ceiling in shower tiles not cleaned to well also near shower door you could see black mould Coffee tea nicely filed might be idea to add hot chocolate drink Didn't see any information book regarding contacting reception plus room service menus was a little price for ice cream think there was styling error Staff very helpful in bar Sadly the furnishing were damaged ie whole in cushion just tired looking Food ok but I think very overpriced for what was basically frozen chips Menu sound like fantastic food but personally I've had slot better for the price shame really as chefs train hard to produce good quality food Breakfast Nice selection catered for all but yet again I've had lot better at a mecure just disappointed It was for a special occasion but apart from that I wouldn't stay here again

AccorHotels certified review
Anonymous Families - 14/08/2017
« Wedding »

Overall the stay the was really good. Being on the ground floor I could hear the music from the wedding long after I left but I expected this.

AccorHotels certified review
Emily S. Couples - 13/08/2017
« Miss Emily S. »

Staff were very friendly and helpful. Food was delicious, well presented and fairly priced. The room was lovely (314) although there were some stains here and there - a red stain on the carpet under the dressing table. However this in no way impacted our stay. The final slight negative was that housekeeping when tidying our room removed the small amount of toilet roll that was left and didnt replace us with another! We found this more amusing than anything and rather bother reception for our last night, we just used the tissues instead. Overall a lovely stay, and we would gladly come back!

AccorHotels certified review
Anonymous Couples - 09/08/2017

Very very noisy the first night. There was a disco at a function directly below bedroom until1 am. Might be an idea to put guests attending function in those rooms or at the very least warn guests checking in that they are not going to get much sleep. Also plumbing dodgy.waiting 10 to 15 minutes between toilet flushes not ideal.

AccorHotels certified review
Nigel S. Families - 09/08/2017
« Experience was not as good as previous ones at this hotel. »

We book the Norton Grange as the family rooms are larger than the Premier Inn rooms and the facilities such as the pool and gym are far superior. However this visit we found so many restrictions on use of the facilities that we deemed it not worthwhile. The guests (members) of the facilities are rude and clearly don't want / expect children to be in the pool and the staff don't know when it is or is not open for use. My son was told he could use the pool but when he went down was refused entry. My family is nearer to Saddleworth than Rochdale so staying at this hotel is done so because of the better facilities not because of location.

AccorHotels certified review
Mrs K. M. Families - 09/08/2017
« Mrs Karen M. »

The staff made sure my daughters wedding went as smoothly as possible, nothing was to much trouble. Especially the lady who I don't know her name but wore glasses , she without being asked brought me cake wrapped up for my friend who is very ill and couldn't make the wedding. Myself and husband and grandchildren all enjoyed the pool and jacuzzi. The family room was lovely and very spacious and very clean.

AccorHotels certified review
Daina W. Couples - 09/08/2017
« A pleasant stay with friendly and efficient staff. »

We enjoyed our short stay, the room was clean and comfortable but not much of a view from the window, The only down side was the awful music played at breakfast. If it is felt necessary to play some music please make it quiet and relaxing and not the awful pop music.

AccorHotels certified review
Shannon Families - 09/08/2017

It was brilliant. The staff were amazing and friendly, the facilities were clean and presentable. The room was amazing. It was clean and tidy and a good size. Then bed was amazingly comfy. Overall satisfied with the services and hotel.

AccorHotels certified review
John P. Families - 09/08/2017
« Excellent; in particular all the Spa facilities »

Excellent. Pity you cannot see more of the valley in the "outside" section of the jacuzzi from within it.

AccorHotels certified review
Gizella S. Friends - 08/08/2017
« Poor »

I booked a twin room and had this confirmed 3 times and on electronic check in when got there at 1500! Was told Room was still not ready and we had a double Room not twin and she could not change it. In the end as we had a wedding to go to we left the bags at reception and she said she could not sort it I booked the room 7 months ago

AccorHotels certified review
J Families - 07/08/2017
« Better than last time »

Check in experience was much better and the staff were really friendly. The room was far better after the refurb - really comfortable. I like the spa at this hotel, especially the outdoor bit. My only concern and why we wont be back with children, is about safety. There were 2 particularly concerning situations - a drug deal going on in the toilets while I was in a cubicle and comments overheard from managers and security that implied criminality among staff. I grew up down the road in Heywood and to be honest I was a bit embarrassed about how this sort of thing affects the reputation of the area.

AccorHotels certified review
L L. Friends - 07/08/2017
« Enjoyable »

Check in was simple, breakfast was delicious. Bath & shower was a bit old fashioned & in need of updating. Bed was extended comfortable!!

AccorHotels certified review
Mrs D. Couples - 07/08/2017
« Nice hotel lovely room, some staff customer service training needed »

The hotel and with most of the staff being pleasant and helpful. What I did not appreciate was being charged £103 for a bottle of wine to take back to the room after returning back from a wedding reception. What I appreciated less was the look that the person have me when I queried the charge and got her to cancel the debit card payment. How can someone manage to get a pre authorisation charge of £50 to an over £103 charge? I know people make mistakes but not to that extent. She obviously had either no idea or no interest in what she was doing. I did mention it to the receptionist when checking out who said that she would report it.

AccorHotels certified review
Merrick P. Business - 03/08/2017
« superb »

great service and clean room along with very friendly and accommodating staff made the experience great.

AccorHotels certified review
Niamh K. Couples - 01/08/2017
« Average »

Stains on the floor, down the side of the bed, the bed frame material was torn, I suppose it was acceptable

AccorHotels certified review
Anonymous Families - 01/08/2017
« Great night and lovely breakfast finished of with helpful and friendly staff »

Arrived quite late with our three grand children a warm, welcome from the receptionist with an easy check in and went to our room which was very clean tidy and comfortable, followed by a lovely breakfast and a leisurely swim

AccorHotels certified review
Nicola Couples - 01/08/2017
« Relaxing break »

The spa facilities were as great as ever but the evening meal and breakfast were a let down for the price (£25 for breakfast for 2 and £30 for 2 main meals in the bistro) there were no background music or television on with sound in the bar area when we were eating and it felt like a really awkward atmosphere as everyone was whispering due to the lack of background noise. The breakfast was acceptable but definitely not worth the money. No condiments were delivered with our breakfast and the sausage appeared to have been cooked earlier and then reheated. Since the hotel has been taken over the hotel is much better. It looks fresher and cleaner and the service was fantastic but I do think that the food needs to be looked at as that's gone downhill. I would definitely stay again and use the spa facilities but would eat elsewhere.

AccorHotels certified review
Vicki B. Families - 31/07/2017
« miss »

nest of spiders in bedroom I had my 7 year old daughter with me who was terrified and couldn't use the bathroom after the 7 th spider was discovered. Reported to reception

AccorHotels certified review
Tom Couples - 30/07/2017
« The excellent pool facilities made the stay great »

Reception, room etc was fine. Room a little quirky as it was in the old part of the building but comfortable clean and recently refurbished. Breakfast was OK though the selection a bit limited and the dining room somewhat dated. But what made the stay was the wonderful swim we had before we checked out - excellent main pool (and quite large for a hotel) plus a lovely thermal area with additional pool.

AccorHotels certified review
Scott Business - 27/07/2017
« Excellent facilities and great value for money »

Very clean and tidy facilities, helpful staff and spa facilities were one of the best I have ever seen/used. Bar food was very good and breakfast buffet had plenty of choice. Room was very spacious, will definitely stay there again. Cheers

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