Hotel - Mercure Manchester Norton Grange Hotel and Spa
Mercure Hotel Mercure Hotel

Mercure Manchester Norton Grange Hotel and Spa

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3.5/5 1,052 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying, Nearby)
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 1,457 reviews

Our guest reviews for Mercure Manchester Norton Grange Hotel and Spa

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,052 reviews
AccorHotels certified review
Lesley Business - 13/10/2017
« Loved the hotel, especially spa area. »

Hotel fine, just the bed was definitely passed its best and gave my husband an aching back and he could not sleep.

AccorHotels certified review
Nigel J. Business - 11/10/2017
« A comfortable stay »

A comfortable stay and a lovely setting. Hotel is a little tired downstairs in the Restaurant and bar, but it looks like a refurbishment is underway upstairs in the bedroom corridors.

AccorHotels certified review
Mark J. Business - 11/10/2017
« Business 1 night »

It was okay. Room was near roadside so some noise. Bar was very busy and understaffed. Breakfast very good.

AccorHotels certified review
Cd Families - 10/10/2017
« Mrs D. »

Very loud on the corridors as a paying guest and part of the wedding party to be told we couldn’t sit in the hotel bar was unacceptable we had a small child and a wheelchair user totally unacceptable !!!!

AccorHotels certified review
Vicky Business - 10/10/2017

Came for our agm next day which was superb, however the saturday night stay was awful, you had a wedding party on which i am surprised you do warn guests about, there were kids running up and down the corridors slamming doors and shouting all night, the music went on way after midnight and it was right under my room, my room was near the lift and a pair of double doors that people kept banging all night, coming back at all hours drunk, then someone woke me up at 6am crying outside my room as she and her boyfriend had fallen out. I think you should warn people it may be noisy if you have an event on as you claim it is quiet and secluded, it certainly wasn't and would put me off coming back.

AccorHotels certified review
Jelly B. Solo - 10/10/2017
« Visit for a party event »

The accomodation, hotel and facilities were good. Staff were friendly. When I stayed there was a wedding taking place, there were not enough bar staff on duty during the afternoon, service was slow at times. The bar area was not big enough to cope with wedding guests and other residents wanting to sit in the bar area. On Friday evening the bar had closed early, at 11.10 I returned to the hotel and wanted a night cap. I had to get someone to open the bar to serve a drink, this is poor as guests were still in the bar but the shutters were down.

AccorHotels certified review
Liz Business - 08/10/2017
« easy to book, very helpful staff, services clean and comfortable »

Everything was good. The two bar staff were particularly polite and helpful. The breakfast was the only element that was a little disappointing. Plates were so hot, I needed 3 paper napkins to hold it, coffee wasn't great. The food didn't look that inviting, esp the cold buffet/cereals. The staff were helpful again though, and had some fresh eggs made up quickly. The TV in the room was difficult to use and kept switching itself of after a couple of mins for no reason which was pretty annoying! Only other thing is the showerheads leak from the seam on the top. didn't really impact the pressure of my shower (which was good), just for your info, as I guess they will start to fall apart soon.

AccorHotels certified review
Rushy Friends - 07/10/2017
« great stay »

Staff efficient and friendly. Room warm and comfy also stocked up with extra accessories. Amenties and bar ten out of ten.

AccorHotels certified review
D. H. Business - 06/10/2017
« Nice hotel, comfortable rooms »

Nice hotel, with comfortable rooms

AccorHotels certified review
S S. Business - 06/10/2017
« not that great »

Public rooms, Bar and restaurant are tired. bedroom is standard mercure Hotel (good) Gym was excellent. At check in was confrirmend that company were paying bed and breakfast as normal, at breakfast they didn't know this, it was rectified after a few mins, however at check out the printer wasn't working so I was unable to see my bill, it was emailed across, upon looking at it I saw that my credit card had been charged for breakfast £15.00, when it was being paid for by company and I assume has been, now trying to obtain a refund. Have stayed in mercure hotels numerous times over the past 5 years, don't think I will be returning to this one.

AccorHotels certified review
Debra B. Couples - 04/10/2017
« Chaotic service »

Although the staff were friendly there were various hitches with payment arrangements. We also waited 45 minutes for our meal which resulted in our taxi having to wait. My friends arrived before we did and although the room had been guaranteed by my credit card and confirmed in their name, the receptionist refused to let them check in demanding payment. It took a couple of phone calls to us in the car to sort out the payment from the card which was supporting the booking so my friends cou,d. Heck in. We returned to the bar for a nightcap and asked for a port. The bar,an said he didn't know whether there was one and invited my boyfriend to look, but a female bar attendance arrived and curtly told me boyfriend to get out. Ended up with a sherry as no port which isn't good in a hotel of this type. The rooms etc were nice

AccorHotels certified review
Anonymous Couples - 04/10/2017
« Nice hotel poor bar service »

Hotel very clean staff polite but the bar service for the wedding was poor i.e. Not enough staff and tills not working spent more time queuing than socialising and enjoying the wedding

AccorHotels certified review
Will H. Couples - 03/10/2017
« A Class Weekend at Norton Grange attending a Wedding. »

From the moment we drove into the car park everything felt right about Norton Grange, next, on to reception, we were greeted by a charming lady who checked us in and gave us all the necessary information. Up to our refurbished room which had every facility, tea / coffee, Air-Con, Large Screen TV, comfy clean beds, plenty of hanging / storage space and a more than adequate bathroom. A quick change, then down stairs to the well stocked bar for a pre-wedding reasonably priced drink served by a very friendly helpful member of staff. Moving on to the Wedding Breakfast, the organisation, quality of food & drink, efficient service and decor were first class. The Evening Buffet was another high of the occasion, followed by the Midnight Buffet, I think I ate too much. A quiet night in a comfy bed, followed by one of the most tasty breakfasts' we have tasted. Sadly time to check out and say Goodbye to Norton Grange, but memories of which we will never forget.

AccorHotels certified review
Anonymous Friends - 03/10/2017
« Not great. »

Whilst clean and tidy the room we stayed in (101) offered little privacy. Normal conversations could easily be heard from the next room. The shower splash gaurd didn't seal correctly and flooded the bathroom floor during use. Drinks were overpriced and if you were so inclinded you could spend £15 on 3 scoops of ice cream!

AccorHotels certified review
Jeffrey F. Families - 03/10/2017
« Jeffrey F. »

Fabulous Hotel with a great size room. The bathroom was large and the power shower was fantastic. We did not use the lovely facilities such as pool and spa because our sons Wedding meant we were running around non stop. Highly recommended!!

AccorHotels certified review
Carl M. Couples - 02/10/2017
« Mr »

Easy check in. When I had to complain because our first room smelled of smoke, immediately moved to a different room. Everything flowed at the wedding we attended.

AccorHotels certified review
Tim. U. Families - 01/10/2017
« A bit tired and food offering expensive »

The room was comfortable. But the general decor in the hotel was tired. Edges of wallpaper peels off, gaps around new light fittings where the fitting is smaller and so on. It needs freshening up with a more modern palette. We eat in the bar and found it expensive for what was on offer. Having to queue to order with only one (admittedly friendly) server taking orders was painful. Must have taken 10 minutes at least to work our way to the front.

AccorHotels certified review
Richard Business - 01/10/2017
« Mr »

I have stayed at the Mecure Norton Grange on several occasions now for work whilst staying away from home. The hotel is undergoing a refurb but overall a very acceptable stay coupled with being able to use the spa which is excellent. The breakfast selection and service is also very good. Evening meals need to be more varied and more choices per evening. Having stayed many times over the last 3 months the evening menu has not changed. This would be my only criticism of this hotel.

AccorHotels certified review
Mrs D. Couples - 30/09/2017
« Relaxing adult time »

Wonderful relaxing time using the spa, lovely meal in bistro, best night sleep we've had in ages. The priviliage room was full of those extras you would see in a 5 star hotel. Room and bathroom with free standing shower, larger then most, lovely sitting area and tv that you could turn so you could watch from all sitting areas Earlier check in (2pm) then most other hotels, makes the use of the spa even better, the later check out (12pm) made no rushing up or rushing off. Could enjoy our wide choice of breakfast with ease, from pastries, fresh fruit or full English. Spoilt for choice!!! CANNOT wait to return, WHAT a great price!! liked all the extras included in the room price, separate shower & bath, coffee pod machine, ironing board & iron, king side bed, soft drinks & water in fridge, tea making facilities, robe and spa slippers, flat screen tv, extra sitting area with small table, desk area, room beautifully decorated, very modern.

TripAdvisor review
susancZ267SY Couples - 30/09/2017
« Cant handle multiple events »

Food in bar very poor. Two functions on the same night meant the queues in the bar were horrendous & both the Guinness & other bitters were not drinkable so we went elsewhere. Barrels or gas or pipes needed changing / cleaning or some such. Spa facilities, however, were very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear susancZ267SY, Thank you for your feedback. I am sorry to hear the food and drinks were not to your satisfaction. There was only one wedding on that night, I spoke to the operations manager and he confirmed that the barrels needed changing and that he did change them himself. However i am glad you enjoyed our spa facilities. I hope you will return to the Mercure Norton Grange as on this occasion our standards were not our usual. Thank you again. Kind regards Hicham B.

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