Hotel - Mercure Manchester Norton Grange Hotel and Spa
Mercure Hotel Mercure Hotel

Mercure Manchester Norton Grange Hotel and Spa

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3.5/5 1,128 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying, Nearby)
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports  (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating Based on 1,633 reviews

Our guest reviews for Mercure Manchester Norton Grange Hotel and Spa

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,128 reviews
AccorHotels certified review
Andrew G. Couples - 18/02/2018
« Spa Break »

Valentines Date Night Stopover / Spa Use / Meal Great staff, comfortable surroundings excellent facilities. Was allocated a newly refurbished room 307. However there are a few snags with the room that needs attention. 1. Bathroom does not have a lock, the spindle was missing 2. The large bathroom mirror was cracked. 3. The sink taps both hot n cold were loose on the basin 4. TV reception was very poor most channels the signal was digitally breaking up. 5. Lastly there is never enough tea / coffee and milk pods in the room. Called reception who immediately replenished stock. Its often the case that you need to use 2 milk pods in a cup of coffee Otherwise nicely decorated with a new carpet and furnishings. Spa / Pool, fantastic as ever. Food was good breakfast especially Beer was good also. Nice surroundings a good night was had the issues with the room did not affect our stay.

AccorHotels certified review
Andy Families - 17/02/2018
« Arrived dropped bags in our room , went the bar to find a man lying on the floor sleeping .part of an extended family group all well in drink . Walked out and ate elsewhere »

Extended family group made our stay unwelcoming. Staff in the morning had to ask them to leave as children still in nightclothes ran riot . Previous night same family group all well in drink one sleeping on the bar Floor . Staff didn’t seem to want to challenge them . Did eat in there drove down the road .

AccorHotels certified review
Lauren Z. Business - 15/02/2018
« Comfy »

Last week I stayed in one of your in non- refurbished rooms which was pleasant but not as nice as your others. However the bed was comfy so slept well. The radiator didn’t work however you provide a portable one which did the job- it’s just that it was -1 most of the week outside so took a while for the little portable heater to heat up. The staff were all lovely so made my stay an enjoyable one. Have booked to come back next week and the week after that for business.

AccorHotels certified review
Dg Business - 15/02/2018
« Course »

I have been using the hotel for over 10 years for courses with a training company. The hotel has recently has some updating, but there are some areas such as the gym and showers in the leisure complex that need further work. Rooms are OK, with smart TV's in the rooms, so you can watch your own choice of films/ TV programs using a USB stick. The staff are helpful when questioned. When the bar is full the service tends to deteriorate, a very young bar staff seem to be more interested in making sure the restaurant get their drinks instead of serving the person standing in front of them. Prices of drinks and food are very high, with even the cheapest sandwich at over £10 and a pint averaging around £4.50. I continue to use the hotel due to the convenience of the course being held there, but I wouldn't use it for a leisure stay.

AccorHotels certified review
Peter R. Solo - 13/02/2018
« Still my home from home »

Staff friendly as ever. Usual room, comfortable, good breakfast.

AccorHotels certified review
Danielle D. Families - 13/02/2018
« Pleasant but spoilt at the end. »

Bought my sister a night in your hotel for me and her for Christmas! Liked the hotel although found long black hairs in the bath (were both blonde) but really liked the room! We went into Manchester at night and when we got back at 11:45 we asked if we could buy some water the man behind reception said not really because he would have to open the bar but we could go into an ongoing wedding and ask. We thought that he should have either opened the bar or gone to get the water for us we didn’t want to go into a wedding. also when we checked out the lady said that will be £62.10 and I said I had prepaid she said are you sure and I started to question myself then she just said leave it with me. This put a dampener on the experience I then frantically checked my emails when we got in the car to go and I had prepaid.

AccorHotels certified review
David E. Business - 12/02/2018
« Disappointing »

Had to ask twice for coffee at breakfast, then got tea. Waited 45 minutes for evening meal to arrive, meal was barely warm, plate was cold although food was good. No shower gel in room on 1st night stay. Pipes banging throughout night. Three machines in gym either broken or not working (two rowing and one bike).

AccorHotels certified review
Brian C. Families - 12/02/2018
« Relaxing »

We were pleasantly surprised. The hotel has had some work carried out since our last visit and is looking less tired. The facilities are very good.

AccorHotels certified review
Karon H. Families - 12/02/2018
« Mrs »

Lovely hotel, no lock on bathroom door and had to hunt for socket for kettle. Wouldn't put me off returning though never had a chance to go to spa facilities.

AccorHotels certified review
Paul H. Couples - 11/02/2018
« A very poor experience overall 3 star hotel at best »

With the exception of Katie service varied from poor to average. Restaurant was poor in surroundings, quality & choice of food & Service.

AccorHotels certified review
Miss A. Friends - 11/02/2018
« Miss »

Was fab

AccorHotels certified review
Patricia H. Friends - 11/02/2018
« Lovely rooms very friendly hotel staff extemely helpful »

Lovely refurbished rooms. Katie on reception very helpful. Spa great.

AccorHotels certified review
R .. Business - 10/02/2018
« Very comfortable »

Pleasant and satisfying stay, staff are polite,

AccorHotels certified review
Haylee R. Business - 09/02/2018
« Not a good stay will not be using again »

First night room 230 was above kitchen so no sleep from there music playing till late then loud talking and banging from 5am!, dinner took 45 mins to cook when we had a resevation for 2 booked on the first night(both only had steak) breakfast was unorganised and we waited 10 mins for eggs/bacon and 15 mins for mushrooms, queue's of people waiting! 2nd night room change- shower head fell off and hit me in the face when I turned it off as the bracket was loose.

AccorHotels certified review
Gwen Friends - 09/02/2018
« Fab girly overnight »

Great food and great service

AccorHotels certified review
Paul &. A. M. Couples - 08/02/2018
« Perfect Hotel and very helpful staff »

we booked to hold our wedding reception and a stay for 4 nights. Everything from planning our wedding to enjoying the facilities was perfect. All staff were helful, and went out of thier way to make sure we were satisfied with everything. Special thanks to Abi, Craig, Jodie, for looking after us and all bar staff & reception staff x

AccorHotels certified review
Andrew G. Business - 07/02/2018
« staff were very helpful and friendly »

The hotel staff were very helpful and friendly, the room service evening meal was good. But the hotel was scruffy and a little tired in areas.

AccorHotels certified review
Anonymous Friends - 07/02/2018
« Comfortable and clean »

We stayed over as our friend had her wedding at the hotel. Room was comfortable and clean. Breakfast was buffer style, good selection and hot. Only down side was the price of drinks in the bar, very over priced.

AccorHotels certified review
Anonymous Families - 06/02/2018

Staying to attend family funeral. Had e rooms. Taxi booked by Reception did not arrive. Hotel staff were fabulous but seriously let down by taxi company. Only just (t mins to spare!) Made my father's funeral. Was a sad event but staff were exceptional.

AccorHotels certified review
Richard E. Business - 05/02/2018
« reception staff need training, and you need a new chef! »

when I first arrived I was checked in promptly but the receptionist forgot to take my credit card details. when I went to the bar later I was told I didn't have credit so had to all the way back to my room 327 (the furthest from reception) to get my wallet. on day two my room key didn't work so again I had to go back to reception to find out they had only authorised the key for one night (I was staying for 3), another guest had the same problem. On this night I then ordered food from the bar, I waited 45 mins for my "half roast chicken", the wrong food was bought out so I questioned the bar staff 2minutes later the chicken turned up,..IT WAS RAW. I wasn't happy so ordered a steak which then turned up with just chips no mushroom or tomato. was not going to risk eating dinner again so 3rd night ate somewhere else. on this last night the air conditioning stopped working, I guess in the middle of the night as I woke up freezing. on checking out I thought I might get asked by reception how my stay was, so I could give some feedback, nobody asked anything, not even a "thanks for staying" just took my credit card details. Not sure staff understand they are working in the "Hospitality" industry, as not much hospitality here!

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