Hotel - Mercure Manchester Norton Grange Hotel and Spa
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Mercure Hotel

Mercure Manchester Norton Grange Hotel and Spa

Manchester Road  Castleton 
OL11 2XZ  ROCHDALE
UNITED KINGDOM

1,001 reviews
TripAdvisor Rating Based on 1,001 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying, Nearby)
  • Boutiques/shopping
    • Beauty salon (Paying)
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
    • Solarium
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Beach and water sports (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Other sports activities (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel has 81 contemporary rooms, all with wireless internet and satellite TV.Some executive rooms are available which are decorated and fitted to very high standards and include complimentary bathrobes, mineral water, designer toiletries and a four-piece bathroom suite.

  • 81 rooms
  • 81 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 1,337 reviews

Our guest reviews for Mercure Manchester Norton Grange Hotel and Spa

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,001 reviews
AccorHotels certified review
Anonymous Business - 16/07/2017
« Very friendly staff in all departments.  »

All staff were very welcoming and friendly. And the pool was lovely. My only issue was the black pudding was cold everyday. Apart from that 10/10.

AccorHotels certified review
Mackopolis Friends - 15/07/2017
« Great place to relax »

The hotel was very clean and comfortable with plenty of services on site. We stayed from Friday to Sunday and ate breakfast, lunch and dinner, had a spa treatments and used the pool, hydro pool, sauna and steam room without even leaving the hotel. There was a slight glitch with my dietary requirements on the Friday night but the manager attended to this and the food is had on Friday was wonderful and we'll thought out. The hotel was very busy - a wedding on Friday and Saturday and a fayre on the Sunday and the staff must have been run off their feet but this was nother noticeable at all. They were always attentive, friendly and helpful. I had a lovely relaxing weekend and wold love to come back. Thank you. Ps - I sent an email to the general manager via the general address on Monday - I hope he got it.

AccorHotels certified review
Dean N. Couples - 14/07/2017
« Very nice facility »

We were very impressed with the cleanliness and friendliness of the facility. Very nice setting for the hotel too.

AccorHotels certified review
Mike Business - 13/07/2017
« A bit hit and miss,  »

In general, the room was comfortable, however the Air con wouldn't work on heating and the window was broken and couldn't be closed completely. At dinner was served the wrong starter, then the main arrived before I had finished the replacement. unfortunately this was cold. Staff in restaurant delt with the matter ok.

AccorHotels certified review
Anonymous Business - 13/07/2017
« Great experience »

After a long day driving and working. Myself and my colleagues thoroughly enjoyed relaxing in the swimming pool and Spa, and enjoyed the wonderful hospitality.

AccorHotels certified review
Paul Couples - 11/07/2017
« Nice Hotel, Great Gym, Friendly staff - Small Room »

Great experience from check in to departure, friendly service. The place has an excellent gym as well. The only draw back is that the room was on the small side. Not a problem for 1 night but I wouldn't like to stay in the room that we had (331) for much longer.

AccorHotels certified review
J. W. Friends - 11/07/2017
« Very satisfied »

Pleasant

AccorHotels certified review
John Couples - 11/07/2017
« Bit of a let down »

I stay here regularly and all is usually fine, i upgrade to an executive room but on this occasion although paid for, there was none of the upgrades in the room. on contacting reception they sorted the minibar, robes etc but there was no coffee machines so i didn;t receive one, nor was I offered any kind of refund for not getting what I had paid the extra for. The spa pool was also pretty cold compared to how it usually is.

AccorHotels certified review
Anonymous Business - 10/07/2017
« Comfortable stay  »

Comfortable stay but a bit noisy because the room was just beside a road. Tap in the shower in the bathroom needed to be repaired.

AccorHotels certified review
Olga L. Families - 08/07/2017
« Loved it and all staff friendly and helpful »

It was a last minute booking and I loved that the kids were able to have some fun in the pool before bedtime. It made their night. Bed was comfy!

AccorHotels certified review
Colin C. Business - 07/07/2017
« Second bad experience with Mecure »

Originally the room allocated resembled a broom cupboard. It was shocking small. In fairness to reception staff I was moved on request. Overall the state of the public rooms are shabby to say the least. The menu was very limited. The soft drinks machine was clearly not working correctly and it was raised with the bar staff which resulted in a second flat drink. When my meal arrived I mistook it for a starter.......unbelievable small portion.

AccorHotels certified review
Judit Business - 06/07/2017
« All very good apart from wifi signal »

It was all great apart from the fact that I was loosing wifi signal all the time and that they are so slow serving dinner.

AccorHotels certified review
Anonymous Couples - 05/07/2017
« Conveniently located for Manchester City centre & Calderdale  »

Nice, quiet room with pool & spa facilities. We were visiting family in Manchester & Hebden area, & Castleton is on direct train line for both, so we didn't have to drive. Helpful, friendly staff.

AccorHotels certified review
Emmi Couples - 05/07/2017
« Great »

Great

AccorHotels certified review
Gemma Families - 05/07/2017
« Compared to other stays at the hotel this was not acceptable.  »

All 3 rooms that we had booked where unclean. All 3 rooms where the same rate, One room had a broken plug with exposed wiring. One room was so small and not practical for 2 people, you could not walk round the bed or access storage. The last room had not been cleaned, the carpets where dirty and the table had a large amount of dust on it. Under the bed there were also mouldy sweets and stains on the bedding. Room Service also did not answer. On check in i was told that late check out which we have booked as till 2pm, when booking it stated 6pm. The receptionist told us he had resolved this for us however on check out i was confronted with a late checkout fee, again this was resolved but not what i was expecting from the standard of hotel it use to be in previous stays.

AccorHotels certified review
Kathleen Friends - 04/07/2017
« Wonderful service »

Lovely hotel, excellent service.

AccorHotels certified review
Awan Friends - 04/07/2017

It was nice also service was good .only the room was not ready at 2pm so we check in abt 4.30 pm .

AccorHotels certified review
Alan Friends - 04/07/2017
« Getting a bit worn »

The Norton Grange is obviously geared up for big events, business clients and The Spa. I don't think the casual stay is on their list. The staff seemed a little overworked with many having to do more than one activity. They were friendly enough. The bar service was not good as you had to phone every time. The rooms were tidy and comfortable but I was not impressed with the dribble that was the shower. As a Silver card holder I wasn't extended any of the usual offers. Breakfast was nice but, again slow in filling up empty dishes. All in all this is a good 3 Star hotel trying to maintain a 4 Star status. The décor is a bit ragged round the edges and could do with a spruce up.

AccorHotels certified review
Peter J. K. Couples - 03/07/2017
« Mr Peter Kelly »

I had my wedding at the Norton Grange 7years ago and thought it would be nice to return and celebrate our anniversary their. I was over the moon when we were given the same room that we stayed in the night after our wedding. Carol King was a pleasure to have dealings with and all the staff were very pleasant, polite and proffestional. I would totally recommend anybody to visit The Norton Grange Castleton Rochdale. It only remains for me to say a massive thankyou. Kindest regards Mr Peter J Kelly

AccorHotels certified review
Anonymous Friends - 02/07/2017
« Pleasant and comfortable  »

We were there for a wedding and found the whole day a lovely experience.

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