Mercure Stratford upon Avon Shakespeare Hotel 4 stars

TripAdvisor rating 4.0/5 2,223 reviews
Mercure Stratford upon Avon Shakespeare Hotel
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Hotel extras

  • Historic building and unrivalled location in central Stratford-upon-Avon

  • Car park on site, entrance at 7 Sheep Street. Spaces can be reserved for blue badge holders.

  • Only 5 minutes by taxi from Stratford-upon-Avon rail station, or 15 minutes walk

  • Marco Pierre White Restaurant on site with bar and outside terrace

  • Meeting rooms which can accommodate up to 75 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Stratford upon Avon Shakespeare Hotel

Chapel Street
CV37 6ER
stratford upon avon
united kingdom

Tel: +4401789294997

Fax: (+44)01789415411

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    BIRMINGHAM At 24.5km / 15.22 miles

  • By plane

    COVENTRY At 33km / 20.51 miles

  • By plane

    OXFORD/KIDLINGTON At 84.5km / 52.51 miles

  • By train

    STRATFORD-UPON-AVON At 1.61km / 1 miles

GPS :52.191051, -1.707574

Our accommodations

The hotel offers 78 individually named bedrooms including doubles, twins and junior suites with either a four-poster or king-size bed.

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilège Double or Twin

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • Business Desk
  • Iron

Classic Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Iron

Suite

  • Max. number of persons: 2
  • Area: From 40
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Our restaurants and bars

MARCO'S NEW YORK ITALIAN

Type of cuisine: International

Adjacent to the Hotel is a New York Italian restaurant by celebrity chef, Marco Pierre White. Marco's New York Italian is the perfect setting for lunch or dinner; with a large bar and terrace it's ideal for sitting back and relaxing with drinks.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE QUIL BAR & LOUNGE

Photo non contractuelle / Strictly non binding

Enjoy a traditional afternoon tea, with delicious homemade scones and clotted cream or freshly cut sandwiches and delicious cakes and in the evening it is the ideal location to meet friends for cocktails or choose a glass of wine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MARCO'S BAR

Photo non contractuelle / Strictly non binding

Marco's Bar has a contemporary atmosphere and a great selection of cocktails. It is the perfect location for a relaxing drink with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 26

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Mercure Stratford upon Avon Shakespeare Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,558 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,223 reviews

Adequate

Customer review rating 4.2/5

Jennifer S. Couples - 09/09/2019 AccorHotels review

The room was a good size and ground floor as we had requested. There was only one comfortable chair, not good for two older people to watch TV. No cups in the room when we arrived. We stayed for two nights. The room was not made up on the middle day. Cool drinks in the fridge would have been good. No safe in the room. Towel heater in the bathroom not on.

Mrs Gail S.

Customer review rating 4.2/5

Mrs G. S. Families - 09/09/2019 AccorHotels review

Our room was not ready at 2 pm We had problems with the air conditioning. The breakfast was not good as the beans were not available when we wanted them. Comfortable room.

Disappointing

Customer review rating 4.2/5

Ellie P. Business - 08/09/2019 AccorHotels review

Charmless reception person and hideous pop music playing. I can’t imagine why you think a beautiful and historic hotel should sound like a branch of Poundland.

Nice building but dirty

Customer review rating 4.2/5

Alexandra Q. Families - 08/09/2019 AccorHotels review

The hotel was in a lovely historic building but our room was dirty, including greasy stains on walls and mould in the bathroom. Beds were uncomfortable. Some of the staff were good, but others standoffish. Very little attentiveness and barely any room service

A rather shabby offering from what masquarades as a quality hotel

Customer review rating 4.2/5

A D. G. Couples - 07/09/2019 AccorHotels review

My wife and I visited Stratford upon Avon as a 25th Wedding Anniversary get away. We chose a Prestige room at the hotel as it appeared to provide a quality offering at a reasonable price. However the reality was far from this. The room appeared adequate, but initially the TV had no sound and we were told by reception that this often happened and we needed to reset it. No information to this effect was in the room. The bathroom was very disappointing. The two bath towels were of poor quality and very small. When I asked reception for larger towels (a standard offering in most quality hotels) I was told that there were none available and that the only option was to have another two small bath towels. We had to request these additional towels on each day of our stay. The tap unit had a severe leak and the basin was little more than a shallow trough and totally inadequate. The hand-held part of the shower unit did not work. The cold water tap did not work at all, and only scolding hot water was forthcoming. The Nespresso pods were not replenished, and we had to ask each evening for fresh milk. We explained to reception that we did not like sparkling water and asked that we be provided with bottles of still. We were brought two bottles of still on our second day, but none was provided subsequently. Our breakfast experience was extremely disappointing. The serve-yourself offering was poorly stocked and items replaced only piecemeal, leaving congealed items under the heating lamps. The DIY toaster was wholly inadequate for the number of people wanting to use it, and the bread was of very poor quality. There was no butter on display, and when someone asked for some they were told you had run out. I also found, what I assume was the restaurant manager, extremely rude. When I asked about the pricing of the extra cooked-fresh items she simply mumbled something unintelligible and walked. away. I have only highlighted the main issues I had with our stay and have left a number of minor niggles out. Overall a very disappointing experience and one I will not be repeating.

Excellent

Customer review rating 4.2/5

David C. Couples - 06/09/2019 AccorHotels review

We had a really wonderful time. It was my 70th birthday and the hotel made it very special. We were given a ground floor room as requested because of my leg problems. Breakfast was very nice and it set us up for the day walking round Stratford. The hotel plus the wonderful weather made it a really nice birthday weekend. A special pat on the back should go to the car park attendant for his hard work in marshalling the cars.Well done.

Mr

Customer review rating 4.2/5

Maurice M. Couples - 06/09/2019 AccorHotels review

Excellent in most respects. Food in Marco’s restaurant was average.

Great location with parking, but down-at-heel rooms & non-functional plumbing.

Customer review rating 4.2/5

John Couples - 05/09/2019 AccorHotels review

Reception was fine, but the room (203) was rather worn, with no free water nor biscuits and an empty fridge. There was a kettle and a sparse supply of coffee, etc. The window furniture didn't really work and the secondary glazing didn't stop draughts. The bath taps and shower were a joke: Most people would assume that the two bath taps would deliver hot and cold water, but there was no cold water. Eventually the "cold tap" unexpectedly turned on the phone-style shower. How we laughed!

Customer review rating 4.2/5

Mrs T. Solo - 05/09/2019 AccorHotels review

I have stayed at the hotel I think four times now when I have been to the theatre. If I was not happy with it, I would have stayed somewhere else ! Thank you for a lovely stay.

Great location, friendly staff

Customer review rating 4.2/5

Hannah C. Couples - 05/09/2019 AccorHotels review

We were only there for one night, but ate both dinner and breakfast in the hotel. Dinner was served promptly as we needed to be at the theatre, and was of very good quality. Breakfast buffet was good although sadly lacking veggie sausages (this did come with an apology.) The room was cosy and nicely decorated, with a good en-suite with shower. However it was quite tricky to shut the bathroom door as the carpet runner was loose and kept sticking in the way. In fairness, I didn’t report this as we were there for such a short time so I’m sure it could’ve been fixed with a few screws. Every member of staff was friendly and helpful and we enjoyed our time. The extra hour in the morning until 12 to be parked there was very useful too.

Long weekend in Stratford upon Avon

Customer review rating 4.2/5

Graham B. Couples - 04/09/2019 AccorHotels review

Another fabulous experience in one of the most charismatic hotels in Stratford upon Avon. This hotel combines elegant and historical surroundings, perfect location and exceptional staff to deliver a completely perfect experience.

Beautiful hotel, superb location.

Customer review rating 4.2/5

Anonymous Couples - 03/09/2019 AccorHotels review

Excellent. Perfect for our Theatre trip.

Friendly staff

Customer review rating 4.2/5

Theatre G. Couples - 02/09/2019 AccorHotels review

Enjoyable stay as ever, though the rooms (we had 105) are looking a bit tired now - furnishings etc, and the carpet in particular. Breakfast was much better than on our last few visits, and the change back to the breakfast room at the front a great improvement too. The staff are lovely and the hotel’s greatest asset - special mention to the car park guy, who is an absolute star.

Very convienient location

Customer review rating 4.2/5

Sharon Couples - 02/09/2019 AccorHotels review

Hotel was clean with an attractive room with real beams. However the experience was less pleasant than previous stays die to some economies the hotel seems to be making e.g. insufficient toiletries.

Very comfortable

Customer review rating 4.2/5

M. B. Couples - 01/09/2019 AccorHotels review

Close to the theatre, car parking fine, room very good. The hotel is in the exactly right place in Stratford if you are a visitor.

Mr Paul G.

Customer review rating 4.2/5

Paul G. Families - 01/09/2019 AccorHotels review

Good experience, first time we have stayed with you but would definitely return. Ideal location for walking around the tourism sites and also local shops. Maybe for breakfast there could be an addition for vegetarians such as vegetarian sausage. Room was good and spacious.

Great room and fantastic breakfast in this excellently located, dog friendly hotel

Customer review rating 4.2/5

Gill Couples - 01/09/2019 AccorHotels review

Staff friendly and attentive. Breakfast far better than on our previous stay- good improvements here. Room spacious and clean. Excellent shower.

Dear G W., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel particularly with regards to the breakfast and staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Ok

Customer review rating 4.2/5

Anonymous Couples - 01/09/2019 AccorHotels review

Mixed

Dear Mr C., Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about the tap in the bathroom. I can assure you that this has now been fixed and we are thankful that this didn't cause you any harm. I hope that despite this issue we will nevertheless be welcoming you back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards Lucie Butler Reservations

satisfactory stay

Customer review rating 4.2/5

Anonymous Friends - 31/08/2019 AccorHotels review

Accommodation as requested but basic with few trimmings. Useful car parking facility. Breakfast not taken because standards have fallen recently and there are many good options just beyond the hotel.

Good location, friendly staff

Customer review rating 4.2/5

Anonymous Families - 30/08/2019 AccorHotels review

Pleasant and comfortable stay

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