Hotel - Mercure Stratford upon Avon Shakespeare Hotel
Mercure Hotel Mercure Hotel

Mercure Stratford upon Avon Shakespeare Hotel

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4.0/5 1,897 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 10  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers 78 individually named bedrooms including doubles, twins and junior suites with either a four-poster or king-size bed.

  • 78 rooms
  • 78 non-smoking rooms
  • 10 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Telephone
    • Crib on request
    • Printer
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,070 reviews

Our guest reviews for Mercure Stratford upon Avon Shakespeare Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,897 reviews
TripAdvisor review
Couples - 11/01/2018
« Historical but ... »

The hotel is historical but needs an overall tidy up to bring everything up to standard. Heating in the room did not work and no heating in the bathroom, not even a heated towel rail. Parking is expensive onsite at £10 per night. Breakfast is more than acceptable.

TripAdvisor review
Couples - 10/01/2018
« Great character, good value »

Surprisingly, prices here are very competitive with your average Stratford B&B, and you get so much more for your money. Bags of character and old world charm, it makes a visit to Stratford into something special and memorable. We've given up staying anywhere else when we come to the theatre.

AccorHotels certified review
Simon Couples - 09/01/2018
« Central location »

Ideally located. Excellent staff. Breakfast a disappointment in that there could be a cheaper continental alternative and porridge poor.

AccorHotels certified review
Anonymous Couples - 09/01/2018
« Perfect location for the Royal Shakespeare Theatre »

Very swift check-in with polite and friendly staff. Room was well appointed with all amenities and well maintained. The hotels is very close to the theatres which was the purpose for our stay. Car parking needs to be better publicised as being chargeable. I was annoyed to find this out the morning that I checked out. Service was adequate in the restaurant but the food only just warm enough to eat. We found breakfast much improved on dinner.

AccorHotels certified review
A I. Couples - 09/01/2018

Great hotel, good location, little disapointed with the evening meals.

AccorHotels certified review
R J. B. Couples - 09/01/2018
« Ideal for a three night stay »

Room was comfortable. Staff were courteous and very helpful. Ideal location for RSC and other local amenities. Car parking was biggest drawback as at £10 per day and unable to get the car out easily to travel further afield. The only minus point.

AccorHotels certified review
Sue Friends - 08/01/2018
« Pleasant stay in a beautiful old building. »

Staff were very efficient in all areas.

AccorHotels certified review
Mr F. Families - 08/01/2018
« Relaxing stay »

Nice spacious room which was nicely set up. The only down side was that the bathroom was cold and showed signs of damp. Had we been staying longer this would have been a greater issue. The staff were very helpful and professional.

AccorHotels certified review
Paul F. Families - 07/01/2018
« paul F. »

I was not very happy about the room we were given because my mum is registered blind she has a job going up and down stairs so my coursin Mrs Cath Vanwessel changed with us but that should not of been done really. The rest of the hotel was fine except for the restantant we are not into that sort of food so we did not eat there we found a lovely old pub and eat there.

AccorHotels certified review
Gary M. Couples - 07/01/2018
« The complete package »

From, booking, to check-in through to check out, we were treated as VIPs and our weekend away was made more special by the staff’s warm, friendly and professional service. That could not do enough for us.

AccorHotels certified review
Chris Couples - 07/01/2018
« Very pleasant »

Very pleasant. Good service in a quiet efficient but understated manner which is most welcome compared to the effusive attitue of some hotels which I find disingenuous. We shall come and stay agin.

TripAdvisor review
Couples - 07/01/2018
« Anothere excullent stay at the Shakespeare hotel »

We have stay at the Shakespeare hotel several times now and found it to be excellent. Also it is great in the fact you are in the town centre so you can park in the hotel car park and then you are within waking distance to explore the town and also the theatre.

AccorHotels certified review
Andyb Couples - 06/01/2018
« Short Break after Christmas »

Brilliant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs B., Thank you very much for taking the time to share your feedback following your recent stay at The Shakespeare, and I am delighted you both enjoyed your stay. It is always very gratifying to receive such positive comments, especially as you are loyal guests, and I will ensure your email is shared with the rest of the hotel team. I very much hope to be welcoming you back to The Shakespeare soon! Yours sincerely James Lys General Manager

AccorHotels certified review
Gwyneth Couples - 05/01/2018
« Excellent stay. »

Excellent stay, well equipped room, convenient situation fot theatre and shopping. Parking OK, but overflowing. They dealt with it very well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., Thank you for taking the trouble to complete the questionnaire following your recent stay at the Mercure Shakespeare hotel in Stratford-upon-Avon. We are all delighted you both enjoyed your stay, and look forward to welcoming you back soon! Best wishes James Lys General Manager

AccorHotels certified review
Lincoln Solo - 04/01/2018
« Mercure Stratford Hotel Experience »

Room was very hot but was resolved by turning radiator off and opening window. Hotel room was clean and breakfast was good. Paid £65 including breakfast, thought price was very good considering hotel is so central in Stratford upon Avon. There was no remote control for TV in room but contacted reception who resolved the problem immediately. Hotel car park was full and ended up parking in local NCP car park. Was advised it was £8 per 24 hours, as I parked in car park for about 15 hours I only paid £4.90!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms K., Thank you for the positive feedback following your recent stay at the Shakespeare Hotel - and delighted you managed to get a good deal at the local NCP!! It's always great to receive feedback such as yours - we are so glad that you enjoyed your stay and hope to welcome you back very soon! Yours sincerely, James Lys General Manager

AccorHotels certified review
B. Couples - 04/01/2018
« B. »

Paid extra for a Privilege room on Christmas Break, plus extra night, amazingly no safe in the room despite it being included in the room facilities listed on your website. Christmas Eve meal chaotic, one hour wait between first and second courses, food good when it finally arrived!. Boxing day Buffet was extremely disappointing, certainly not comparable to our last stay or ordinary buffets at other hotels. The staff were helpful and welcoming but seemed to have difficulty coping at mealtimes. Many of us thought that the Christmas Eve chaos was trying to cope with Marco's at the same time, and as residents we felt we should have had some priority.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for your comments regarding your recent stay at The Shakespeare, and I am very sorry you did not have a great Christmas experience with us. I have noted your comments about the delays with food service and disappointing buffets - I am very sorry that these issues affected your stay so much and can assure you that MPW clients are certainly not more important than hotel guests - rather the opposite is true, and I am sorry if this was not the impression you received. In light of your comments, please do not hesitate to email me directly on h6… on the next occasion you plan to visit Stratford-upon-Avon; I'll ensure you receive a 50% discount, a free upgrade and I'll also include free breakfast in the price of the bedroom as a gesture of apology. Thank you again for taking the time to write to me, Mr B., and I hope to hear from you and Mrs B. soon and restoring your faith in The Shakespeare. Yours sincerely James Lys General Manager

AccorHotels certified review
J.j. Couples - 04/01/2018
« MrsShake »

Shakespeare Mercure....wonderful building. Staff friendly helpful but mostly very profesional. Would certainly stay again when visiting Stratford the hotel certainly enhanced our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs J., Thank you for taking the trouble to complete the questionnaire following your December stay at the Mercure Shakespeare hotel in Stratford-upon-Avon. We are all delighted you both enjoyed your stay, and look forward to welcoming you back soon! Best wishes James Lys General Manager

AccorHotels certified review
John B. Couples - 04/01/2018
« I found the room to be rather poor »

The bathroom door did not close properly; there was dust on the table; the towel rail did not turn on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for your comments regarding your recent stay at The Shakespeare, and I am very sorry you did not have a good experience. I have noted your comments about the bedroom and particularly the bathroom - I am very sorry that these issues affected your stay so much. In light of your comments, please do not hesitate to email me directly on h6… on the next occasion you plan to visit Stratford-upon-Avon; I'll ensure you receive a 50% discount, a free upgrade and I'll also include free breakfast in the price of the bedroom as a gesture of apology. Thank you again for taking the time to write to me, Mr B.,, and I hope to hear from you soon and restoring your faith in The Shakespeare. Yours sincerely James Lys General Manager

AccorHotels certified review
David H. Couples - 04/01/2018
« Lovely short break during New Year. »

Nothing seemed to be too much trouble. Thank you to your staff. Lovely roaring fireplaces. Bedding just the way we like it. Nicely tiled bathroom. Grest location. If there was a slight negative it was due to the lack of guests at breakfast. As there was a slow turnover of food the bacon and eggs were a little dried out. I'm sure we could have requested fresh but everything else was just great. We will be back soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the trouble to complete the questionnaire following your recent stay at the Mercure Shakespeare hotel in Stratford-upon-Avon. We are all delighted you both enjoyed your stay, despite the inconsistencies at breakfast, and look forward to welcoming you back soon! Best wishes James Lys General Manager

AccorHotels certified review
Gareth Couples - 03/01/2018
« Great room, breakfast and service. »

Fantastic customer service. Lovely room with lots of character. Some of the features are due an upgrade - like the bathroom, but appreciate might be difficult in such a building. Bar in hotel was limited and unable to make cocktails. Could use Marcos bar - but it wasn't open on our first night. Breakfast service great. Would be nice to offer parking free to residents, or included in some room rates. £450 for 2 nights but then another £20 for parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T. Thank you for taking the time to give us your feedback regarding your recent stay at The Shakespeare Hotel. Whilst I was pleased to learn that generally you both enjoyed your stay with us, I have also noted your comments about the condition of the bedroom and bathroom, and I sincerely apologise that these issues detracted from the overall enjoyment of your stay. Thank you for your kind comments about the staff and hotel generally, and I hope that despite your concerns we will be welcoming you back to The Shakespeare in the future. Yours sincerely James Lys General Manager

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