Hotel - Mercure Stratford upon Avon Shakespeare Hotel
Mercure Hotel Mercure Hotel

Mercure Stratford upon Avon Shakespeare Hotel

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4.0/5 1,828 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 10  GBP
  • Breakfast
  • Reception open 24 hours a day

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 10  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers 78 individually named bedrooms including doubles, twins and junior suites with either a four-poster or king-size bed.

  • 78 rooms
  • 78 non-smoking rooms
  • 10 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Telephone
    • Crib on request
    • Printer
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,827 reviews

Our guest reviews for Mercure Stratford upon Avon Shakespeare Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,828 reviews
TripAdvisor review
Couples - 17/10/2017
« Enjoy Stratford »

We spent a week there to take advantage of events at the Royal Shakespeare Theatre - this is a short stride away. We were also able to enjoy the numerous attractions of Stratford and the surrounding country. We have no hesitation in recommending this hotel to others.

AccorHotels certified review
Anonymous Solo - 16/10/2017

It was fine but not as good as I remembered from using this hotel in the past. Staff were friendly and helpful but seemed more worried about getting my card details than anything else - and I had pre-booked and paid for the room already! In all my card details were given to you 3 times as I prepaid, registered to check in and pay online for extras via an email, then my details had to be taken again before I could order any food! The online check in and pay didn't really save me any time as I still had to queue to pick up my key and collect my car key from the desk when I left. The room could do with redecorating as well. Really I can't fault the staff - the asset just seems to be working too hard. The whole experience there used to feel more special when it was a private hotel not part of a chain.

AccorHotels certified review
Roger S. Couples - 16/10/2017
« A week in Stratford »

We have stayed at this hotel so often that no further comment should be necessary - and of course, we shall use it again.

AccorHotels certified review
P.m. Solo - 16/10/2017
« Mrs p a M. not good. »

Worst room in hotel by the stairs and staff lift.light all round door so let in noise and light. For a four star hotel not good enough beakers for tea terrible.

TripAdvisor review
Couples - 16/10/2017
« We love the Shakespeare Hotel! »

We’ve been staying at the Shakespeare Hotel on our visits to Stratford for many years and would highly recommend it. The ambiance in the public areas is very agreeable and the rooms are quirky (in a good way!) and well-maintained. The staff are always pleasant and welcoming. It’s only a short walk to the theatres and there are lots of very good restaurants in the adjoining streets.

AccorHotels certified review
Teresa M. Couples - 15/10/2017
« Very agreeable as usual. »

The Shakespeare in Stratford is one of our all-time favourite hotels. We always enjoy being there.

AccorHotels certified review
Jill Friends - 15/10/2017
« could have been better »

the location, the olde worlde feel to the bedrooms, the layout of the ground-floor reception rooms, the ease of parking, the breakfasts, the attentiveness of the staff on the desk were really good. The one big disappointment was the dinner: poor menu and indifferent food. Presumably this could be improved upon without too much effort.

AccorHotels certified review
Jack Couples - 15/10/2017
« Terrific service and wonderful rooms »

The stylish and quirk rooms in the Mercure Stratford upon Avon Shakespeare Hotel are a delight. The friendly service and little touches to welcome the loyalty of Le Club Accorhotels member were much appreciated and remind me what makes this hotel the one to book when we come back.

AccorHotels certified review
Anonymous Friends - 14/10/2017
« A very enjoyable and comfortable 2 days! »

Good! All went well, staff were freindly, rooms wel fitted out.

AccorHotels certified review
G Q. Business - 13/10/2017
« Car park mess + 20 minute check in + NOT FOLLOWING THROUGH IN YOUR PROMISE »

very poor start - entered car park / car park full / tried to leave / had no exit code / you do not have a communication or buzzer / had to beep car horn / eventually had to back up and try to park to find a spot so I could go to the reception to be let out / then another car came in / I got back in my car & tried to leave before barrier dropped / too late / had to double park / by the time one of your team was in the car park & sorted us out by double parking / entered the hotel to check in / you only have one person at reception = delayed / said due to the car park I could have breakfast (as I only had book room) / next day at check out YOU CHARGED ME FOR BREAKFAST !! / I told the lady in reception (again only 1 person ... so delays) and she had to remove the breakfast. QUESTIONS 1) why no intercom at the car park? / 2) why only 1 person in reception even when queues ? (AND I WAS SURE I HEARD SOMEONE IN THE BACK OFFICE) 3) why say you will compensate with breakfast you didn't put this in the system so it is looking at check out time I am trying to cheat?

AccorHotels certified review
Avril A. Couples - 13/10/2017
« Poor value »

It was expensive to begin with and then we were charged to park and then to pay for a very expensive breakfast. We had poor room service. The bathroom was not cleaned and we had no tea or coffee or toiletries

AccorHotels certified review
Perry H. Families - 12/10/2017
« Excellent »

Lovely. Easy check in and check out. Parking available on site. Staff very friendly and helpful especially Adam. Was upgraded to a privilidge room and is very much appreciated.

AccorHotels certified review
Sam S. Couples - 11/10/2017
« Beautiful hotel »

Great location and super comfy bed, lovely hotel will definitely stay again...

AccorHotels certified review
Vee O. Friends - 10/10/2017
« Mrs »

We found the hotel adequate but maybe if it had not been in such an excellent location it is not the best of 4 star hotels. I was rather annoyed that upon checking out they were trying to charge me for the car park which I had paid on arrival I was assured of a space each night as I required a disabled spot. which I very much appreciated but it took a great deal of explaining that the charge had already been paid and the receptionist was quite adamant at first that I had to pay this. Although we were with friends travelling in the same car and with exactly same rooms whose account was £20 less than mine but still couldn't get thru to her until she got someone senior to look at account. It was most embarrassing.

AccorHotels certified review
Anonymous Friends - 10/10/2017
« Good service, pleasant atmosphere »

See above. Vincent particularly good

AccorHotels certified review
Julie L. Couples - 10/10/2017
« enjoyable stay »

lovely hotel, friendly and helpful staff, clean and comfortable and right in the middle of Stratford upon Avon

TripAdvisor review
Couples - 10/10/2017
« All was well until .... »

Everything was fine until we tried to take a shower. The tap came off in my hand and try as I might I could not make it be anything but scalding hot. Result - no shower and scalded feet. On check out I explained, showed and complained nicely. No real recompence or recognition. Poor. Anyone cleaning the shower would have noticed the temperature.

Our hotel has responded to the review
Our hotel has responded to the review

Dear donbabbs Thanks you for your review and I was concerned to read of the issues you experienced with your shower - I would be very grateful if you could please email me direct at the hotel on h6630-gm@accor.com - thank you. I look forward to hearing from you Kind regards James Lys / Manager

AccorHotels certified review
Andy W. Couples - 09/10/2017
« Another fantastic stay »

This is the second time in 3 months and both times were extremely comfortable, & enjoyable and can't wait to return. All the staff especially I think her name was els she was on reception and very helpful and professional.

AccorHotels certified review
Mary Friends - 08/10/2017
« Great location with good spacious rooms. »

Very good. Perfect location. Helpful staff. Well appointed rooms.

AccorHotels certified review
John Couples - 08/10/2017
« Comfortable hotel »

Great room good location and friendly staff

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