Hotel - Mercure Stratford upon Avon Shakespeare Hotel
Mercure Hotel Mercure Hotel

Mercure Stratford upon Avon Shakespeare Hotel

4.0/5 2,135 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The hotel offers 78 individually named bedrooms including doubles, twins and junior suites with either a four-poster or king-size bed.

  • 78 rooms
  • 100% non-smoking hotel
  • 4 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Baby bed
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 4,119 reviews

Our guest reviews for Mercure Stratford upon Avon Shakespeare Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 2,135 reviews
Couples - 15/03/2019 TripAdvisor review
« Atmospheric & Friendly »

We stay here often and have always found the staff helpful and friendly. The rooms are a little tired and in need of TCL but this does not detract from overall enjoyment. The hotel is in a great location being in easy walking distance of the town and theatres which we also regularly frequent.

Olderandwiser Couples - 12/03/2019 AccorHotels certified review
« Anniversary stay »

All good except for one rather large fly in the ointment!!! Nice hotel, good breakfast, comfy bed but!!!! When we were going up to our room for the first time there was a large pile of dirty linen by the lift which we had to walk past ( ok we thought, beds have to be changed!) when we left the room over an hour later it was still there. When we returned later that evening, yes it was still sitting there! Ok we thought surely it will be gone by the morning...............No it hadn’t! , we went down for breakfast and on returning to our room later the pile had grown and spread. It was still there when we left to go out for the day, we returned late afternoon and YES it had gone! Eventually. When they asked at reception if we had a present stay we did say yes except for the dirty bedclothes and towels we had to walk past, we were told “sorry about that we have spoken to the Manager of housekeeping” not really acceptable for a hotel of your reputation!!! Not impressed as it took the edge of what was a really nice weekend for our 39th wedding anniversary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs T., Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about the linen just piled in the corridor and left there for ages - I very much appreciate you taking the time to put the issue in writing, and I have already taken up the problem with the housekeeping manager. It will not happen again. I hope that despite this we will nevertheless be welcoming you both back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards James Lys General Manager

Andrew M. Couples - 12/03/2019 AccorHotels certified review
« Breakfast »

The staff was loverly and even gave my partner a card and chocolates for her birthday which was very nice. just shame about the cooked breakfast,it was a bit cold and some of it had been standing there a while ie the eggs so they was rubbery and the beans were cold and parts bacon under cooked,we didn’t realise we could order extra things like scrambled pouched eggs and black pudding,if the breakfasts were sorted it would make the stay even better and better value for the price. But thank you for looking after us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr m., Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your celebratory stay which were not up to our usual standard. I have noted your comments about the breakfast, and very much appreciate you taking the time to put them in writing - I hope it did not affect your visit to Stratford-upon-Avon too much. I hope that despite these issues we will nevertheless be welcoming you back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards James Lys General Manager

Billy Friends - 11/03/2019 AccorHotels certified review
« Mr Billy »

Pleasant and very enjoyable, the staff at the reception desk were helpful and courtesy at all times and a big thank you to Mary and all the breakfast staff for a wonderful breakfast and thank you to James the manager for taking time out to speak with us . The only negative feedback would be that I would of like to have checked out of the room a bit later ie 12 o'clock instead of at 11am. Overall a very well done to all the staff members at Shakespeare hotel for making our stay a memorable one . We will definitely book again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S.,, Thank you for the positive feedback following your recent stay at the Shakespeare Hotel - it was a pleasure to meet you both. It's always great to receive feedback such as yours - we are so glad that you enjoyed your stay and hopefully we will have the pleasure of welcoming you back very soon! Yours sincerely, James Lys General Manager

Gayner .. Couples - 10/03/2019 AccorHotels certified review
« Fabulous ⭐️⭐️⭐️⭐️⭐️ »

Love this hotel. Quirky, lovely & overall fabulous. Friendly staff, brilliant rooms. We had a 4 poster suite - amazing Had dinner in Marco Pierre White and the food was fantastic. So fresh & delicious (my husband is extremely fussy & he LOVED his meal) Can’t wait to return to Stratford-Upon-Avon to stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs S., Thank you very much for taking the time to share your feedback following your recent stay at The Shakespeare, and I am delighted you both enjoyed your return experience, and the meal in Marco's. It is always very gratifying to receive positive comments, especially as you are such loyal guests, and also to know that you will continue to enjoy staying with us - thank you! I very much hope to be welcoming you back again to The Shakespeare soon. Yours sincerely James Lys General Manager

Sheila H. Couples - 07/03/2019 AccorHotels certified review
« a comfortable and convenient hotel »

We stay in this hotel when we go to the theatre which is only a short walk away. On this occasion we had a comfortable room and were pleased with our whole experience. I carelessly left a item of clothing and they sent it back to me efficiently. We do like this hotel but we are price conscious too and got a deal because we are Le Club members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., Thank you very much for taking the time to share your feedback following your recent stay at The Shakespeare, and I am delighted you both enjoyed your experience. It is always very gratifying to receive positive comments, especially as you are loyal guests, and also to know that you will continue to enjoy staying with us - provided the price is right! - thank you! I very much hope to be welcoming you back again to The Shakespeare soon. Yours sincerely James Lys General Manager

Philip B. Couples - 06/03/2019 AccorHotels certified review
« Satisfied »

Excellent welcome at reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you very much for taking the time to share your feedback following your recent stay at The Shakespeare, and I am delighted you both enjoyed your experience, despite one or two niggles in the room and bathroom (we are updating our TV channels in next month or so). It is always very gratifying to receive positive comments, especially as you are loyal Accor Hotels guests, and also to know that you will continue to enjoy staying with us - thank you! I very much hope to be welcoming you back again to The Shakespeare soon. Yours sincerely James Lys General Manager

Martyn H. Couples - 06/03/2019 AccorHotels certified review
« Perfect location for us. »

This was a repeat visit for us, the staff were friendly and efficient as usual. We got there early to ensure we could use the car park (£10), although earlier than the booking in time we were able to leave our bags securely with the reception staff. We were very pleased with the service and will visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs H., Thank you very much for taking the time to share your feedback following your recent return stay at The Shakespeare, and I am delighted you both enjoyed your experience. It is always very gratifying to receive positive comments, especially as you are loyal guests, and also to know that you will continue to enjoy staying with us - thank you! I very much hope to be welcoming you back again to The Shakespeare soon. Yours sincerely James Lys General Manager

Mr. D. P. Families - 05/03/2019 AccorHotels certified review
« 50th Wedding anniversary W/end celebrations »

Staff were Wonderful throughout our 4day stay, their personalities, drive and enthusiasm helped make our weekend a memorable one, so much so that as we plan to return to Stratford upon Avon during the coming summer our first port of call will the Shakespeare Hotel. Despite a couple of, not major annoyances, one being the limited car parking spaces with a charge of £10's per day under any stretch of imagination, as my wife and I arrived on a Thursday PM and departed Sunday AM my calculation suggest that I parked my car for three days (72hrs) not the 4days (96hrs) for which the charge was £40's. Secondly was the Marco Pierre white restaurant; if your preference for fine dining is according to the menu mainly based on American style cuisine with not so Italian style pasta dishes this restaurant would do, but unfortunately of our party of six diners none were able to appreciate any of the meals served. Not in keeping with a 4star establishment?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs P., Congratulations! - and thank you for taking the trouble to complete the questionnaire following your recent stay at the Mercure Shakespeare hotel in Stratford-upon-Avon. We are all delighted you both enjoyed your anniversary stay, despite the car parking and Marco's menu, and hopefully we will be welcoming you both back in the summer! Best wishes James Lys General Manager

Rosyb Couples - 03/03/2019 AccorHotels certified review
« A very pleasurable experience. »

We enjoyed the hotel immensely. Our room was lovely - like stepping back in time! Except for the luxurious bed, the kettle and the modern bathroom, of course! It overlooked the street, but wasn’t noisy and has wooden beams panelled walls and old pictures. Not everyone’s taste, but we loved it! The breakfast was very good and we had an excellent meal in the restaurant. Parking was not a problem either. We had water everyday and was able to get fresh milk from the reception for our late night cuppa. Very convenient for all the Shakespeare places and a short walk to the RSC Theatre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for taking the trouble to complete the questionnaire following your recent stay at the Mercure Shakespeare hotel in Stratford-upon-Avon. We are all delighted you both enjoyed your stay, and hopefully we will be welcoming you both back soon! Best wishes James Lys General Manager

R&l Couples - 02/03/2019 AccorHotels certified review
« Great location, full of character and attentive service with unexpected room upgrade thrown in. »

Really enjoyed the stay. Perfect location and character to go with our first experience at the RSC. Beautifully furnished in reception and lounges. Creaky floors around rooms but nothing more than you would expect from a building with so much history - adds to the character. Staff were very good - polite and helpful. Would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the trouble to complete the questionnaire following your recent stay at the Mercure Shakespeare hotel in Stratford-upon-Avon. We are all delighted you both enjoyed your stay, and hopefully we will be welcoming you both back soon - we hope to have many more TV channels installed shortly! Best wishes James Lys General Manager

Couples - 28/02/2019 TripAdvisor review
« February Break »

Fabulous hotel in a perfect location. Truly atmospheric surroundings complemented by the incredibly helpful and courteous staff. Comfortable atmosphere in the bars and restaurant where we have never felt rushed or forgotten. Perfect location, beautiful hotel, outstanding service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear grahamb104 Thank you very much for such positive comments, especially about the service. We try to offer a restful experience in these frantic times - very glad you felt so comfortable! Don't forget us when you next need a break! Kind regards James Lys / Manager

Brian Couples - 27/02/2019 AccorHotels certified review
« mr »

Great room as we had been upgraded to a superior room, a 4 poster bed!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W.,, Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about the bar and reception, staffing, and also the dust in the bedroom, and very much appreciate you taking the time to put them in writing - I hope they did not affect your visit to Stratford-upon-Avon too much. I hope that despite these issues we will nevertheless be welcoming you back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards James Lys General Manager

Noel A. Friends - 26/02/2019 AccorHotels certified review
« A hotel with charm and character in a superb location »

Very enjoyable experience in a friendly hotel that oozed olde world charm. You have to accept the floorboards squick as part of the hotels character. We had booked two rooms on a privilege room bed and breakfast package. The privilege room and breakfasts were excellent. However as we also required a walk in shower ( one guest PRM) we were a little disappointed that particular room was not a privilege room. Having said that it was still a comfortable room with character. The car park is extremely congested however there are other car parks nearby. There is a charge of £10 a night for use of the car park which slightly disappointingly also applies to the disabled parking places .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the trouble to complete the questionnaire following your recent stay at the Mercure Shakespeare hotel in Stratford-upon-Avon. We are all delighted you all enjoyed your stay, and hopefully we will be welcoming you back soon! Best wishes James Lys General Manager

Anonymous Friends - 26/02/2019 AccorHotels certified review
« Exceeded our expectations »

We were made to feel valued by the staff throughout the Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs S., Thank you very much for taking the time to share your feedback following your recent stay at The Shakespeare, and I am delighted you both enjoyed your experience. It is always very gratifying to receive positive comments, especially as you are loyal guests, and also to know that you will continue to enjoy staying with us - thank you! I very much hope to be welcoming you back again to The Shakespeare soon. Yours sincerely James Lys General Manager

Peter L. Couples - 25/02/2019 AccorHotels certified review
« Central, characterful, a great base from which to explore the city. »

Everything was very good but the beds were like lying on a wooden board ... way too hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about the pillows and very much appreciate you taking the time to put them in writing - I hope they did not affect your visit to Stratford-upon-Avon too much. I will get them changed. I hope that despite these issues we will nevertheless be welcoming you back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards James Lys General Manager

Helen H. Families - 25/02/2019 AccorHotels certified review
« Delightful, peaceful and happy! »

We had a wonderful time thanks to a lovely warm welcome and the excellent standard of accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., Thank you for taking the trouble to complete the questionnaire following your recent stay at the Mercure Shakespeare hotel in Stratford-upon-Avon. We are all delighted you enjoyed your stay, and hopefully we will be welcoming you back soon! Best wishes James Lys General Manager

Rozzlet Solo - 25/02/2019 AccorHotels certified review
« Great location, comfortable room. »

I was pleased with the central location and my room was very pleasant but a bit draughty and there was a fair amount of outside noise. I would have liked a more extensive room service menu. Parking initially was stressful but your staff took care of my car. Overall I liked the hotel but there were just a few minor niggles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs T., Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about the room service menu and noise, together with the draughts, and very much appreciate you taking the time to put them in writing - I hope they did not affect your visit to Stratford-upon-Avon too much. I hope that despite these issues we will nevertheless be welcoming you back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards James Lys General Manager

Rod W. Couples - 25/02/2019 AccorHotels certified review
« Perfectly positioned. Friendly and helpful staff. »

This is our second stay at this hotel, and we enjoyed it once again. It was perfectly positioned for what we wanted to do in Stratford and is obviously well run. We liked our room. It overlooked New Place garden and was spacious and clean. However, we did feel that the room needed refurbishing. The carpet was stained and had holes in it. The ceiling had a water stain in the corner, presumably below the bathroom on the upper floor, and the pillows were "rock hard". We were a little embarrassed by the amount of noise the floors made when we walked. One has to make allowances for the age of the building, of course, and it may not be an easy problem to solve. We don't like to point out anything negative, but feel that you would want to know. The staff were lovely and couldn't have been more helpful. We would definitely try to stay at this hotel again when we come to Stratford.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about the pillows and ceiling stain, and very much appreciate you taking the time to put them in writing - I hope they did not affect your visit to Stratford-upon-Avon too much. I hope that despite these issues we will nevertheless be welcoming you both back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards James Lys General Manager

Wv Couples - 23/02/2019 AccorHotels certified review
« Enjoyable, »

The hotel was in a perfect position for us to visit Shakespeare’s family homes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs V., Thank you for taking the trouble to complete the questionnaire following your recent stay at the Mercure Shakespeare hotel in Stratford-upon-Avon. We are all delighted you both enjoyed your stay, and hopefully we will be welcoming you both back soon! Best wishes James Lys General Manager

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