Mercure Stratford upon Avon Shakespeare Hotel 4 stars

TripAdvisor rating 4.0/5 2,198 reviews
Mercure Stratford upon Avon Shakespeare Hotel
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Hotel extras

  • Historic building and unrivalled location in central Stratford-upon-Avon

  • Car park on site, entrance at 7 Sheep Street. Spaces can be reserved for blue badge holders.

  • Only 5 minutes by taxi from Stratford-upon-Avon rail station, or 15 minutes walk

  • Marco Pierre White Restaurant on site with bar and outside terrace

  • Meeting rooms which can accommodate up to 75 guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Stratford upon Avon Shakespeare Hotel

Chapel Street
CV37 6ER
stratford upon avon
united kingdom

Tel: +4401789294997

Fax: (+44)01789415411

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    BIRMINGHAM At 24.5km / 15.22 miles

  • By plane

    COVENTRY At 33km / 20.51 miles

  • By plane

    OXFORD/KIDLINGTON At 84.5km / 52.51 miles

  • By train

    STRATFORD-UPON-AVON At 1.61km / 1 miles

GPS :52.191051, -1.707574

Our accommodations

The hotel offers 78 individually named bedrooms including doubles, twins and junior suites with either a four-poster or king-size bed.

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilège Double or Twin

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • Business Desk
  • Iron

Classic Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Business Desk
  • Iron

Suite

  • Max. number of persons: 2
  • Area: From 40
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Our restaurants and bars

MARCO'S NEW YORK ITALIAN

Type of cuisine: International

Adjacent to the Hotel is a New York Italian restaurant by celebrity chef, Marco Pierre White. Marco's New York Italian is the perfect setting for lunch or dinner; with a large bar and terrace it's ideal for sitting back and relaxing with drinks.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE QUIL BAR & LOUNGE

Photo non contractuelle / Strictly non binding

Enjoy a traditional afternoon tea, with delicious homemade scones and clotted cream or freshly cut sandwiches and delicious cakes and in the evening it is the ideal location to meet friends for cocktails or choose a glass of wine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MARCO'S BAR

Photo non contractuelle / Strictly non binding

Marco's Bar has a contemporary atmosphere and a great selection of cocktails. It is the perfect location for a relaxing drink with friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 26

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Mercure Stratford upon Avon Shakespeare Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,503 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,198 reviews

What we ordered is what we got

Customer review rating 4.2/5

Gavin Couples - 13/08/2019 AccorHotels review

We look for character and value for money. This hotel is perfectly located has all the character of the area and just lets you get on and have the time you want. Good staff if you need them but unobtrusive if you don't. Great location and in keeping with RSC we're their to see. Hard to ask for more.

Dear Gavin F., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Really enjoyed our stay

Customer review rating 4.2/5

Natalie C. Couples - 13/08/2019 AccorHotels review

Pleasant stay - would stay here again if I were in Stratford.

Dear Natalie C., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Friendly service but a bit hit and miss

Customer review rating 4.2/5

Martin B. Couples - 13/08/2019 AccorHotels review

I really love staying at the Shakespeare. However, I always ask for room 114 and never seem to be allocated it - instead always getting 112. Also, both days, we filled in the breakfast menu and hung it on our door by midnight but both days it wasn't collected.

Dear Mr B., Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about the room allocation and the breakfast menus, and very much appreciate you taking the time to put your concerns in writing - they are noted and we will be taking the appropriate action. I hope that despite these issues we will nevertheless be welcoming you back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards Lucie Butler Reservations

Ok but one major and a couple of other small things spoiled the experience.

Customer review rating 4.2/5

Felicity M. Couples - 13/08/2019 AccorHotels review

Despite e-mailing the hotel before arriving to ask for a room which had not had pets in because of my partner's allergies to pet hair, I received a reply saying that this was not possible (I assume all rooms are pet friendly). I was assured, however, that the rooms were thoroughly deep cleaned after being used by people with pets. On arriving, I discovered that the throw/blanket on the end of the bed was covered with dog hair and what looked like mud (or worse). It had obviously not been washed. The chap on Reception was very apologetic and removed it but the damage was already done and the assurances that rooms were thoroughly cleaned obviously not correct. In addition, the bed was really hard, causing us a couple of uncomfortable nights and one bad back, and there was no spare toilet rolls, 2 mostly used rolls not being enough. Might I suggest that you have only some rooms which are pet friendly, leaving some which are not pet friendly for people with allergies to animal hair? It would appear at the moment that you are catering to the needs of pet owners but not the rest of people.

Dear Felicity M. Thank you for your feedback following your recent visit to the Shakespeare Hotel, and I am sorry there were certain aspects of your stay which were not up to our usual standard. I have noted your comments about the room allocation and cleanliness, and very much appreciate you taking the time to put your concerns in writing and understand that this was compensated on departure for you. Your comments are noted and we will be taking the appropriate action to review our pet policies in order to try and avoid this situation in the future. I hope that despite these issues we will nevertheless be welcoming you back to the Shakespeare soon, when we will do our best to make your next stay much better! Kind regards Lucie Butler Reservations

Another three happy days

TripAdvisor rating 4.0/5

tr0ybear Couples - 13/08/2019 TripAdvisor review

Get away from home to a bit of history. Not the sleekest hotel in the world but who wants sleek. Give me a bit of charachter every time and here is character aplenty and perfect for visits to the RSC.

Dear Tr0ybear, Many thanks for your review and so glad to read that you enjoyed the character and charm of the Hotel. Of course, i`d like to think we can add a bit of sleek service and quality as well - without losing what the Shakespeare and Stratford upon Avon are all about! Hope to see you again soon, Kind regards, Ronnie

Great couple of days

Customer review rating 4.2/5

Graham Couples - 12/08/2019 AccorHotels review

Friendly efficient check in good clean room and pleasant food

Dear Graham H., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Poor service from Adam from reception

Customer review rating 4.2/5

Mr S. Business - 12/08/2019 AccorHotels review

Adam from reception had informed me he would provide a list of TV channels, as the TV guide was faulty in my room. He set his own deadline by promising he would print me a copy by the next working day. 3 workings days later he failed to deliver. I informed Manager, and hope he will address the poor service.

Dear Lovepreet S., Thank you for taking the time to tell us about your experience at the Mercure Stratford upon Avon Shakespeare Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Butler Reservations

Fantastic! and Lovely!!

Customer review rating 4.2/5

Anonymous Solo - 12/08/2019 AccorHotels review

I had a very wonderful and beautiful experience at this hotel!!

Dear Sujin O., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations
Customer review rating 4.2/5

Emma Couples - 11/08/2019 AccorHotels review

Very nice. Loved the old building. We were upgraded to a suite which was much appreciated at 7 months pregnant! Only problems were that the sink was blocked in the bathroom and the shower wasn’t great. There was also a hole in the floor under the carpet, but other than that it was very enjoyable. Lovely breakfast and Maria on reception was fantastic. Very friendly and recommended places to eat in the evening.

Dear Emma M., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Maria and the rest of our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Wonderful

Customer review rating 4.2/5

S P. Couples - 11/08/2019 AccorHotels review

Staff on the front desk and the restaurant area were lovely

Dear Sharon P., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Satisfactory visit

Customer review rating 4.2/5

Juliet Couples - 10/08/2019 AccorHotels review

Well organised check in and departure. Having a parking person is a great improvement. Room carpet held on with screws that catch on you feet and snag tights was not so good. Otherwise all fine given it is an old building.

Dear Juliet N., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Very average/ Marco who ?

Customer review rating 4.2/5

Shaun E. Couples - 10/08/2019 AccorHotels review

Walked in off the street As we saw rooms on internet £129 plus breakfast plus parking Very average room Hotel looks ok from outside but needs tax inside Marcos for food Just wish we looked at trip advisor first Very poor food Wake up Marco Please

Dear Shaun e., Thank you for taking the time to tell us about your experience at the Mercure Stratford upon Avon Shakespeare Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Butler Reservations

Mr

Customer review rating 4.2/5

Anonymous Couples - 10/08/2019 AccorHotels review

Excellent

Dear Tony V., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Disappointing

Customer review rating 4.2/5

Anonymous Couples - 09/08/2019 AccorHotels review

We had complaint twice about the cleanliness of our room . Then on departure we were not asked about our stay .

Dear Elizabeth C., Thank you for taking the time to tell us about your experience at the Mercure Stratford upon Avon Shakespeare Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lucie Butler Reservations

Very nice hotel, ideally situated for theatre and restaurants.

Customer review rating 4.2/5

Peter S. Couples - 09/08/2019 AccorHotels review

Nice hotel, comfortable room close to the front stairs (convenient for my disability),pleasant helpful staff and on site parking.

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Lovely stay in room 203

Customer review rating 4.2/5

Kay Couples - 08/08/2019 AccorHotels review

Another lovely stay our room request was in place friendly welcome by staff.

Dear Kay P., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Nice Stay

Customer review rating 4.2/5

Laura Friends - 06/08/2019 AccorHotels review

My friend and I were just staying over as a little reunion so didn't need anything fancy. The room was nice and clean and the beds were comfy. What I would say was a little disappointing was that the bath towels weren't very big or of the best quality and the shower wasn't as powerful as I'd hoped.

Dear Laura H., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Room was good, saddened that the breakfast room has been moved

Customer review rating 4.2/5

Helen Couples - 06/08/2019 AccorHotels review

A good welcome, staff very pleasant and helpful

Dear Helen R., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Just what we needed

Customer review rating 4.2/5

Sally Friends - 06/08/2019 AccorHotels review

As ever, the staff were all friendly, efficient and helpful and the room was comfortable and met our needs. For us this is the ideal base in Stratford for theatre visits and to enjoy the town.

Dear Sally T., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations

Great location

Customer review rating 4.2/5

Rich F. Couples - 06/08/2019 AccorHotels review

Third time off staying, well situated, friendly staff

Dear R F., We very much appreciate your comments regarding your stay at the Mercure Stratford upon Avon Shakespeare Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lucie Butler Reservations
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