Hotel - Mercure Shrewsbury Albrighton Hall Hotel and Spa
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Mercure Hotel

Mercure Shrewsbury Albrighton Hall Hotel and Spa

Ellesmere Road  Albrighton 
SY4 3AG  SHREWSBURY
UNITED KINGDOM

1,852 reviews
TripAdvisor Rating Based on 1,852 reviews
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From 69.00 GBP Non member rate
From 65.55 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Solarium

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

87 bedrooms including superior twins, doubles and privilege rooms overlooking the ornamental lake and beautiful landscaped grounds. Bedrooms are divided into Main House 29, School Masters House 10, Stable Wing 16.All bedrooms are non-smoking and have WiFi access, 24-hour room service, complimentary parking, hair dryers, ironing facilities, new flatscreen TVs with international channels, complimentary toiletries, and tea and coffee making facilities.

  • 86 rooms
  • 86 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 20 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,578 reviews

Our guest reviews for Mercure Shrewsbury Albrighton Hall Hotel and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,852 reviews
AccorHotels certified review
Sean W. Families - 18/09/2017
« A joy »

A very pleasant experience in a beautiful setting with friendly staff.

AccorHotels certified review
Mary R. Friends - 18/09/2017
« Spa facilities afternoon and evening wedding party - Very good »

Staff extremely helpful and pleasant. Room clean and comfortable. Wedding party very good. Only disappointment was towel only for spa facilities - no dressing gown or slippers offered.

AccorHotels certified review
Liz K. Couples - 18/09/2017
« An expensive mistake »

We only booked to stay as we had a wedding to attend which was being held at the hotel. To briefly describe this the stay was Disappointing Expensive On arrival we were told that although the wedding started at 12:30.. Rooms would not be available until after 2pm... Which meant sprinting between parts of the wedding to get bags in the room so we could relax and enjoy the day We were told that our room was "over in that direction and just follow the room signs"! On arrival we were not told that due to "work being undertaking" room service was restricted to the very limited bar menu. This only became apparent when we tried to book room service... And after waiting 1hr20mins we called at 10:30 to ask where our room service was... Which then appeared 5 minutes later. A most unappetising tray of food. ( I complained about this on check out and this cost was removed from our bill ) We booked a room where we were to receive a paper in the morning... This did not happen Service was inexperienced and to the point. On arrival to have breakfast we waited some 10 minutes to be seated as the podium was unmanned. Breakfast was the usual mixture of tea, coffee ( with floating coffee grounds!) toast, limited hot self service food, uncovered pastries ( not very appetising ) and cold yogurts and basic cereals. The decor throughout was tired, old and somewhat dated in areas. Bathroom has stained yellow sealant and in the bedroom window's which did not close correctly. The bed was quiet firm but seamed clean.

AccorHotels certified review
John P. Families - 18/09/2017
« Enjoyed the stay staff were very helpful »

Breakfast was excellent the wedding breakfast was ok. Initial problem with the room as too far away from central area. And no lift. Stairs are a problem for us. Moved to stables room there was very good. As long as it didn't rain but it did! Doubt if we will stay there again.

AccorHotels certified review
Anonymous Couples - 18/09/2017
« Everything was reasonable apart from the shower water was cold. »

We booked into a four star hotel not a camp site. The water was cold in the shower. The food we had for dinner was lovely although breakfast I would not put at the same standard.

AccorHotels certified review
Barry C. Couples - 17/09/2017

Good hotel but a few small things let it down, ie heated towel rail not working (had to report it twice), no news paper on the first and last day of our stay and no breakfast menu on display until the last morning.

AccorHotels certified review
Lesley Couples - 14/09/2017
« We found all the staff so very helpful and friendly. They did everthing they could to make us comfortable. »

My husband has health problems which make walking any distance difficult. He had his mobility scooter with him and it was great to be able to use it inside the hotel. The corridors were wide and our room, 57, spacious enough to park it in. There was no way from our room to the public areas inside the hotel but luckily the weather was fine. If the "ballroom" had been unlocked it would have been possible but we only realised that on the last day. They kindly let him in the kitchen door for the restaurant.

AccorHotels certified review
Anonymous Families - 13/09/2017
« Relaxing break »

I was disappointed did not seem to be dress code for dining room although the meal was fine dining and the staff were very smartly dressed.

AccorHotels certified review
Anonymous Couples - 13/09/2017

The young lady who checked us in was very charming and helpful

AccorHotels certified review
Mark W. Couples - 12/09/2017
« Hotel fantastic, spa needs work »

The hotel exceeded our expectations, from the warm welcome at reception to the good food and service in the restaurant via the nicely furnished, well equipped room. The pool and thermal area disappointed slightly though: the pool was cold and cloudy, there were no showers other than in the changing room and nothing to drink other than a single warm fountain. That didn't spoil the overall experience and we still had a great time.

AccorHotels certified review
Irene L. Couples - 12/09/2017
« Very good »

Very good

AccorHotels certified review
Mrs S. Couples - 12/09/2017
« A very disappointing stay ! »

Checkin was neither friendly nor efficient My privilege room was disappointing situated above the kitchen (no garden or lake view as suggested on your web site) My privilege room newspapers failed to arrive both days - on check out I was told I hadn't been charged - what joke they should be included ! The cleaner barged into our room !! The pool is cold ! Your bar star did not have a drinks menu and couldn't tell me what cocktails were available Your staff barge past you with without a hi or bye - simply rude! Sabrina on reception needs customer service training she is highly inefficient The toiletries were in no way upgraded So overall not a great stay - thanks for disappointing us on our wedding anniversary!

AccorHotels certified review
Jenny B. Friends - 11/09/2017
« pleasant »

Staff - exceptionally helpful and friendly. Food - disappointed Amenities - unsuitable for disabled, access to dining room through the kitchen. Parking not good

AccorHotels certified review
Paul Y. Families - 11/09/2017
« Mr Paul Y. »

Was not a great experience, I try hard with the hotel chain but this one really disappointed me, room was not great, food was left under bed....the swimming pool was murky made kids eyes sore.. jacuzzi had hosepipe stuffed in it all weekend :( ... but the worst bit was breakfast staff & hygiene was low, staff clothing was not clean and felt very grubby, sweating into food was off-putting... appreciate this is tough to manage but it so made the whole eating process a little unpleasant, tried to complain at reception but ended up just leaving the card and going as I had previously paid in full... reception more keen to talk with a wedding party... I think weddings are where the main focus is at.... gutted wasted my money family disappointed :)

AccorHotels certified review
Mrs W. Families - 11/09/2017
« Mrs W. »

More vegetables could be on offer on the bar menu. Wider choice on room service menu. Staff all extremely helpful, room/bathroom very good, cleaning services very good. Room service very prompt. A great place to stay.

AccorHotels certified review
R S. Couples - 10/09/2017
« Very friendly staff made guests feel welcome. »

Service in the restaurant was slow and inattentive. Staff seemed stressed mainly due to numbers of people attending due to wedding parties but we were in no rush so accepted the situtation

AccorHotels certified review
Mob Couples - 09/09/2017
« Mr- Pretty good, Staff excellent. »

Stable block room very spacious but lighting arrangements poor. The only possible reading position was by downlights very near entry door. Also bathroom lights shone on head when facing mirror and not on face. The supply of tea etc equipment was housed in a black covered box at the back of a black lowlevel cabinet shelf and one neede to be on knees wih atorch to discover it.

AccorHotels certified review
M D. Couples - 09/09/2017
« Mr »

Worse than awful! You told us our room was cancelled when it hadn't been, then informed us there wasn't any privelage rooms left, although that's what we'd paid for, your staff need more training on how to handle complaints as we're just damn right rude.

AccorHotels certified review
Marge Families - 07/09/2017
« Mrs Marge A. »

Very pleasant and staff friendly. Only setback was waiting an hour for our evening snack and listening from people complaining of the length of time taken to serve the meals in the bar, over an hour each?

AccorHotels certified review
Melanie G. Families - 06/09/2017
« The rooms I had booked didn't match what I got, however they were pleasant rooms. »

Having booked two privilege rooms and another family room for six adults and four children when we arrived we only had one privilege room. My partner asked the reception if he could have two robes for his daughters because they each had two children to shower and change after swimming and was told these would be delivered immediately with some soft drinks; they never arrived.

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