Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.8/5 1,074 reviews

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Mercure Sheffield St Paul's Hotel & Spa - Image 1
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Mercure Sheffield St Paul's Hotel & Spa - Image 3
Mercure Sheffield St Paul's Hotel & Spa - Image 4
119 Norfolk street, S1 2JE SHEFFIELD, United Kingdom

Description

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

Our accommodation(s)

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE SHEFFIELD
United Kingdom

GPS:53.380455, -1.468413

Telephone
Fax +44 114 278 2076

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE YARD

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,074 reviews

TripAdvisor Rating  4.0/5  3,729 reviews

Nice hotel but spa proved a minor issue

TripAdvisor rating 4.0/5

Dazed_and_Confused77 TripAdvisor review

Nice hotel in an excellent location with friendly staff. However, I’d booked a two-night spa wellness package which should have included complimentary treatments and was told by the (polite) spa receptionist they were full all weekend and that I should’ve booked in advance which seems to be rather back to front. Lovely breakfast, although evening meals were a limited buffet given they don’t seem to have many people using the restaurant at night.

Satisfaction saved by good Customer Service

Customer review rating 4.0/5

Sandra T. Couples - Confirmed reviews ALL

Location and Customer Service is this hotel's saving grace. Would not return only for these redeeming factors. Robin on Reception has probably the best Customer Service we have encountered

Great experience!

TripAdvisor rating 5.0/5

Sammie538 TripAdvisor review

I attended the spa here which was kindly gifted to me for my birthday. It was a lovely experience, both ladies who did my treatments were very nice and friendly. Only little things was unfortunately no ice in the cold sauna and a little inconvenient having to go all way up to reception every-time you wanted a coffee but overall a great experience and will absolutely go again 😃

Robin...THANK YOU

TripAdvisor rating 4.0/5

sadolinhound TripAdvisor review

As my review title states....thank goodness for Robin on Reception. What a gem of a person and the elite in Customer Service. When we arrived in our room, there were a few problems. After speaking to Robin, he offered to change our room, showing us an alternative, and help with the packing and unpacking. We decided to stay in our original room and Robin went above and beyond to make sure all was corrected, spending a considerable amount of time and patience making sure we were happy. Our room(201)had a fabulous view of the Peace Gardens and was light and spacious. The comfort of the bed was average, but cleanliness was of a high standard. Everything worked well apart from the safe which we had to have replaced. One thing that surprised me was that you are unable to have breakfast served to your room. I was told this was because the breakfast is served as a buffet in the restaurant... you can have your breakfast in your room but have to firstly fetch it yourself. This is the first time I have encountered this...elsewhere I have always had the option providing I pay a tray service charge. That said, we have boked our stay for next year(minus breakfast) Thank you Robin...you made our stay fabulous and the reason why we are returning next year. I hope you get the recognition you deserve as you are truly an asset to this hotel. Hope we will have the pleasure of meeting you again on our return visit.

More or less as expected.

Customer review rating 3.5/5

Customer. Solo - Confirmed reviews ALL

Perfectly fine hotel, starting to show it's age a little. Most staff happy and helpful. Cooked Breakfast offering somewhat sparse, but ok.

Dear Martin We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Mercure Hotel and Spa# Sheffield

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Other web-users rate our hotel

  • 925 reviews 9.2/10 Location
  • 1,698 reviews 5.4/10 Room
  • 1,360 reviews 7/10 Service
  • 25 reviews 8.2/10 WiFi
  • 813 reviews 5.8/10 Comfort
  • 584 reviews 4.9/10 Cleanliness
  • 466 reviews 7.8/10 Breakfast
  • 447 reviews 5.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.