Mercure Sheffield St Paul's Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,016 reviews
Mercure Sheffield St Paul's Hotel & Spa
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Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Beauty salon
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE
sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   ARUNDEL GATE

  • SUPERTRAM :   SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodations

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic double or twin room

  • Max. number of persons: 3
  • Area: From 28
  • Satellite/cable colour TV

Privilege King Size Bedroom

  • Max. number of persons: 3
  • Area: From 28
  • Satellite/cable colour TV

Junior Non Smoking Suite with King bed

  • Max. number of persons: 3
  • Area: From 35
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Satellite/cable colour TV

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,712 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,016 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Average

Customer review rating 4.4/5

Jon Business - 15/10/2019 AccorHotels review

Rooms on third floor tired and dated; hairs in the shower which weren't mine. Despite explicitly asking that 3x rooms be charged to my card (when booking online) the hotel wouldn't initially allow my guests (who arrived before me) to check in without the card holder present. This was despite the hotel contacting me on the subject earlier in the day when I advised I would be arriving after the guests. All a little embarrassing when my guests were customers but particularly frustrating when my reservation was secured on my credit card when I booked online in the first place (ie they'd had my card details for over a month!)

Dear Jon G., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Below par

Customer review rating 4.4/5

Ian T. Families - 15/10/2019 AccorHotels review

I have stayed many times at the Mercure St Pauls and have enjoyed the experience, This stay however i encountered a couple of issues/inconveniences 1/ the lifts where out of order, had to use the Spa lift though that was often occupied by staff with trollies packed in to the point there was no room for guests so had to wait only for it to be the same the next time it arrived, might have been a good idea to only put in one trolly at a time leaving room for guests, 2/ and most troubling was the issue with the shower in room 424 it wasn't able to stay at a constant temperature, going from warm to cold to warm to cold to boiling to cold a rather unpleasant experience, Hopefully if i return i won't have a repeat of these unfortunate events,

Comfortable hotel in good location with excellent spa facilities.

Customer review rating 4.4/5

Anonymous Business - 15/10/2019 AccorHotels review

Good. Complaints dealt with without any problems.

Dear Tim S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Short stay

Customer review rating 4.4/5

Rebecca Couples - 15/10/2019 AccorHotels review

It was a lovely stay. It was a real treat and the surroundings were beautiful.

Dear Rebecca C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Good but not great in view of price

Customer review rating 4.4/5

Anonymous Friends - 15/10/2019 AccorHotels review

The hotel is in a great location, staff were very friendly and helpful. The room was comfortable, spacious and quiet but quite tired, particularly the bathroom. Felt that it was quite highly priced in view of this and the fact that breakfast was not better than it would have been in any of the more budget hotels. The pool was very nice though and not disappointing. One of the lifts was out of order which did not affect us at all as we used the stairs, but as this is mentioned in many of the reviews, I would have thought that it would be worth getting this sorted quickly.

Dear Jo G., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Good location, central to amenities and public transport.

Customer review rating 4.4/5

Donald W. Couples - 15/10/2019 AccorHotels review

Enjoyed spa for swim, good choice breakfast, room very comfortable.

Dear Donald W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Not up to expectations

Customer review rating 4.4/5

Mrs F. Couples - 15/10/2019 AccorHotels review

After we checked into our room we realised we had lights but no power to use anything else electrical My husband told reception whose words were ok and were very off hand but said they would send some one . No one arrived so we rang again once again very off hand but the manager / duty manager came to are room. On arriving back from evening out there was a strong smell of bad drains comming bathroom which was reported. This stay was not what we expected, but would possibly stay again

I enjoyed my stay

Customer review rating 4.4/5

Jan R. Solo - 15/10/2019 AccorHotels review

Overall the stay was enjoyable. But I was unimpressed with the breakfast, bearing in mind the cost. I could have had a better experience at Cafe Nero across the square. I also think you need to replace the towels in the bedroom which I found extremely tired and very small. The hotel needs new fluffy towels which are bath sheet size rather than the smaller version which I had in my room

Dear Janet R., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Great stay!

TripAdvisor rating 4.0/5

markgriff69 Friends getaway - 15/10/2019 TripAdvisor review

I was lucky to get a rate of £65 for a Friday night. Ordinarily this hotel is out of my price range. The swimming pool and spa were included too. The room was very large. 2 x lovely comfy beds. The bathroom had a bath plus a walk in shower. Lovely view over the Peace Gardens. I would always stay here if it was within my budget!!

Dear markgriff69 Thank you so much for this great review! I was so pleased to read this. May I take this opportunity to advise you that if you are a LECLUB card loyalty member there are many offers available. If you already are - great - if not I would urge to become one! Kind Regards Luisa Esposito General Manager

it was ok

Customer review rating 4.4/5

Sue Friends - 14/10/2019 AccorHotels review

the hotel is very nice and the staff were all very attentive and helpful but some things just let it down. The room cards hadn't been activated, fortunately a member of staff (Adam) was in the corridor or I would have had to make a return trip to reception, he was extremely helpful. Despite authorising a credit card for both rooms I was challenged 3 times in the bar (in front of people) saying that there was no money on the room, I felt as if I was being accused of something, I finally asked that they check with reception as I was becoming annoyed, this was eventually sorted and the poor girl was very apologetic, the bar manager who had told her to request payment from us and sent her back twice to say we didn't have an money on the room DIDN'T make any attempt to apologise. Checkout was very efficient and the staff very friendly and breakfast was lovely with plenty of fresh hot food. Unfortunately both lifts were out of action during the weekend, meaning a lots of stairs or the one lift in the spa, one lift was fixed pretty quickly. The safe in the room had been left locked by the previous occupant and obviously hadn't been checked by service staff, I know we could have called reception but we only discovered it as i tried to lock my jewelry away as we were about to leave the room so we didn't have time to wait for it to be sorted.

Dear Sue C., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Surprisingly pleasant

Customer review rating 4.4/5

J. Couples - 14/10/2019 AccorHotels review

Satyed overnight to attend a concert at Octagon Centre. Winter Gardens on doorstep is pretty. Hotel lobby bar good, inc table service. Pleasant staff.

Dear Stephen J., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Absolutely perfect. A fantastic experience. Quality service.

Customer review rating 4.4/5

Lax Couples - 14/10/2019 AccorHotels review

A lovely stay, as always. Friendly staff. A great service. Highly recommend.

Dear D H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Disappointing in parts

Customer review rating 4.4/5

Jenny R. Business - 13/10/2019 AccorHotels review

For the price paid, the hotel was disappointing. It was good that there was a gym and pool, but disappointingly no jacuzzi. The member of staff at reception was friendly, but there was a massive crack in the wardrobe mirror that should have been repaired before letting a guest stay there. The breakfast was the most disappointing, The hot food was cold and the coffee was revolting. As I was finishing, the waiter asked if I'd like more coffee, I told him it tasted revolting and he offered me an Americano. But why wasn't this offered to start with, it was a bit late to offer as I had already finished my breakfast by then.

Dear Jenny R., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Good value

Customer review rating 4.4/5

Lisa P. Business - 13/10/2019 AccorHotels review

Staff were helpful, loved the spa, restaurant was great, room a little tired. Overall, very good for the price.

Dear Lisa P., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Kat N.

Customer review rating 4.4/5

Kat N. Families - 13/10/2019 AccorHotels review

Staff were amazing! Location was great!

Dear Katrina N., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Good

Customer review rating 4.4/5

Kenneth A. Couples - 13/10/2019 AccorHotels review

Relaxing. Good breakfast. Convenient to city centre.

Dear Kenneth A., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

This was an apology from Mercure for a previous stay so cant complain

Customer review rating 4.4/5

Sue H. Friends - 09/10/2019 AccorHotels review

The staff were attentive the room clean and spacious. The only thing was that the tv reception and wifi were dreadful (room 511). This didnt make a difference to our stay as we didnt spend a huge amount of time in the room but could impact on someone staying for work purposes.

Dear Susan H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Excellent as usual apart from uncharacteristic hiccup on arrival.

Customer review rating 4.4/5

N B. Couples - 09/10/2019 AccorHotels review

Very comfortable all round.

Dear N B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

OK

Customer review rating 4.4/5

Anonymous Business - 08/10/2019 AccorHotels review

Overall OK... check in time was too long considering my accommodation had already been debited from my credit card. Still applying a charge of a next to zero value on my credit card on check-in is also I have never seen if over 30 years of travelling. Room was OK, but thermostat to control the room temperature was just like "a wall decoration" as it did not work.

Dear Pedro L., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

The overall experience was very positive.

Customer review rating 4.4/5

Anonymous Families - 08/10/2019 AccorHotels review

The cleanliness of the hotel and friendly staff were especially commendable. The location of the hotel is also excellent. The lady staff who brought our room service was extremely courteous and went out of her way to bring us the bedroom slippers which we mentioned we would have liked to have. Exceeded our expectations. Owan Atkins who manages the breakfast team performs his duties to perfection. He remembered us from our previous trip about 2 to 3 years ago.

Dear Jennifer P., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager
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