Mercure Sheffield St Paul's Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 2,877 reviews
Mercure Sheffield St Paul's Hotel & Spa
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Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • icon_thalassoNearby
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

***IMPORTANT NOTICE - our swimming pool will be out of order from 7th May 2019 until 21st May 2019 for essential maintenance work***

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE
sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   ARUNDEL GATE

  • SUPERTRAM :   SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodations

With 163 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic double or twin room

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron
  • Direct dial telephone(...)

Privilege King Size Bedroom

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Non Smoking Suite with King bed

  • Max. number of persons: x3
  • Area: From 35
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450 m²

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more
Mercure Sheffield St Paul's Hotel & Spa Meeting Room

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,074 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,877 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

A lovely birthday stay

Customer review rating 4.4/5

Danielle Couples - 19/04/2019 AccorHotels certified review

The room was beautiful, the evening meals and breakfast great - awesome and polite service from the staff.

Dear Danielle P., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Average

Customer review rating 4.4/5

R W. Friends - 18/04/2019 AccorHotels certified review

Clean rooms. Good breakfast. Polite staff. Smooth valet parking and bag drop off/ collection. Unfortunately lots of downsides. Bathroom fan whirring constantly, the bathroom smells of foul air. The dining area for breakfast was beautiful but very cold, we had to go back to our rooms for coats. The corridors of the hotel were littered with half eaten room service trays all day. Even at 4pm breakfast trays were still scattered everywhere. We used the spa and booked treatments only to find we had to pay more to use a robe etc which I wouldnt expect as a hotel guest. We were told we should have robes in our rooms so we walked back to our room to find that actually there weren’t any. My friend then missed part of her treatment time hunting for a non existent robe. All in all a bit disappointing

Dear Rebecca W., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Wonderful Hotel

Customer review rating 4.4/5

Alison S. Couples - 18/04/2019 AccorHotels certified review

Had a truly fantastic time, the room was lovely, the breakfasts fab and particularly liked the so relaxing bar area, also the staff were so efficient

Dear Nigel S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Disappointing breakfast

Customer review rating 4.4/5

Cm Business - 18/04/2019 AccorHotels certified review

Shocking that I needed to pay an extra £5 for poached eggs

Adequate

Customer review rating 4.4/5

Kate Couples - 18/04/2019 AccorHotels certified review

The room was clean and tidy. However check in was slow, with staff pleasant once they responded but dealing with other things despite a building queue of paying guests. Reception area was cold particularly in the morning. I guessed the air conditioning was set high despite a cold day outside. Overall disappointed in view of the price paid.

First room allocated had a very strong smell of chemicals and I had to move

Customer review rating 4.4/5

Carol Business - 18/04/2019 AccorHotels certified review

Staff were very friendly and helpful, but the first room I was allocated had such a strong smell of chemicals it was terrible, and the aircon was not working either. I had to move rooms. The next morning I wanted a Starbucks coffee and they couldn't find a cup with lid that fitted! Rank Group recommends this hotel for visiting executives but I was disappointed.

Comfortable hotel in good location

Customer review rating 4.4/5

Caroline M. Solo - 17/04/2019 AccorHotels certified review

Good sized room with comfortable bed. large bathroom with separate shower and bath. Very clean and modern hotel with friendly polite staff only let down by 2 receptionists referring to me as 'sir' though the one at checkout did correct herself immediately. Breakfast was good as was the meal I had later in the evening. A couple of niggles though, the supplied cable to plug audio player into the tv was broken and the wifi was dire; best speed at 1.8mbps but down to 0.35mbps at times, mostly only 0.7mbps. If you need wifi internet access this hotel may not be the best option.

Dear Caroline M., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Very friendly and good location

Customer review rating 4.4/5

Alison Families - 17/04/2019 AccorHotels certified review

Reception staff were very friendly n helpful. Good breakfast buffet. Comfortable rooms

Dear Alison D., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager
Customer review rating 4.4/5

Sue B. Couples - 16/04/2019 AccorHotels certified review

We had a lovely break, Stuart ran the half marathon and I had a great neck and back massage, we enjoyed a nice meal and good wine on Sat evening

Dear Susan B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

good

Customer review rating 4.4/5

K L. F. Families - 16/04/2019 AccorHotels certified review

I have stayed at the hotel previously so knew what to expect however when we arrived there was a dreadful drain like smell in the reception and bar area. I had booked a twin and was given a double room there was a half filled bottle of water left in the fridge so we dint have any water tea and coffee had not been filled up so again no drinks Other than that the room was very basic but relatively clean .

Dear Kerry F., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Fairly comfortable though rather too expensive.

Customer review rating 4.4/5

Anonymous Families - 16/04/2019 AccorHotels certified review

The hotel is extremely convenient if staying in Sheffield for the Sheffield Half Marathon, and is fairly comfortable with a pleasant open plan public area. However at well over £200 for one night it is simply over priced.

Dear Simon C., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Broken Hotel

Customer review rating 4.4/5

Ian W. Business - 16/04/2019 AccorHotels certified review

Crap Wifi. broken lift (4th floor). bad house keeping (don’t replace used toiletries or laundry bags). Uncomfortable bed and sparse room. No water bottles in room. Late night street noise.

Dear Ian David w., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured I will where ever possible make any required adjustments. We haven't received any other complaints regarding the WIFI however we will look into this situation. I will also raise your points regarding housekeeping with the company who provides our services to us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Disorganised maybe or maybe just dodgy

TripAdvisor rating 4.0/5

cawdorMarlborough Business - 16/04/2019 TripAdvisor review

Booked privileged given a non-privileged room - assured it was right room type despite all evidence to contrary that it was not. Eventually changed to room type i had booked. Funny they were trying to get people to upgrade for a fee when i first arrived. Difference v clear between room types. Still towels mean. Poorly stocked - no water.

Dear cawdorMarlborough Thank you for you review. I have tried to identify your booking however unable to. I am sorry that you didn't have a great stay with us and would be grateful if you would contact me on luisa.Esposito@accor.com to allow me to fully investigate your feedback. I look forward to hearing from you Luisa Esposito General Manager

Hotel and room was well presented and clean less can be said about the spa

Customer review rating 4.4/5

Anonymous Couples - 15/04/2019 AccorHotels certified review

Enjoyed an overnight stay at the hotel. The room was spacious and clean. The hotel reception was modern and the location of the hotel was great. I'd booked my partner a treatment in the spa which she enjoyed but the spa itself needs to some TLC and also to be kept on top of during the day. One facility was out of order and there was a constant knocking on the steam room. There were slippers, towels, cups and even a apple core left throughout the spa. Each chair and bed at one stage had towels on and this didn't tie up with the amount of people in the spa. Also an elderly gentleman wearing a thong was quiet off putting. This was not an relaxing experience as had envisions of.

Dear Richard M., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Good

Customer review rating 4.4/5

Kate R. Families - 14/04/2019 AccorHotels certified review

Very pleasant staff particularly in the restaurant- a very helpful Indian man who was very attentive. Breakfast- food on the buffet not that fresh. Bacon dry and sausages inedible

Dear Oliver R., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Mrs Jill W.

Customer review rating 4.4/5

Anonymous Families - 13/04/2019 AccorHotels certified review

Had a great stay over for a special wedding party.

Dear Jill W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Great hotel, really good location

Customer review rating 4.4/5

Samantha F. Couples - 13/04/2019 AccorHotels certified review

Really enjoyed our stay. Our room was lovely and clean, really spacious and the added extras like free cold drinks and access to the spa is great. Our only downside would be there was only one complimentary robe in our room and there wasnt a mirror next to a plug socket making it awkward to get ready. Other than that we had a great stay and would definitely recommend it.

Dear Samantha F., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Decent room, decent friendly service and nice pool

Customer review rating 4.4/5

Noa Families - 13/04/2019 AccorHotels certified review

Brief stay with a baby, went with no problems, spacious room, nice pool and friendly staff

Dear Luke M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Nice enough hotel but don't rely on the wifi

Customer review rating 4.4/5

Stephen Business - 13/04/2019 AccorHotels certified review

Clean comfortable rooms and friendly staff. The wifi however is incredibly slow and if you are looking to work on it then forget it.

Dear Stephen D., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager
Customer review rating 4.4/5

Anonymous Couples - 13/04/2019 AccorHotels certified review

Excellent hotel, staff extremely efficient, clean, tidy, relaxing and facilities were great at no extra charge.

Dear Sally B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager
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