Mercure Sheffield St Paul's Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,032 reviews
Mercure Sheffield St Paul's Hotel & Spa
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Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Beauty salon
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE
sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   ARUNDEL GATE

  • SUPERTRAM :   SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodations

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic double or twin room

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege King Size Bedroom

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Junior Non Smoking Suite with King bed

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,794 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,032 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Mr

Customer review rating 4.4/5

Ray P. Solo - 08/11/2019 Confirmed reviews AccorHotels

Fabulous apart from moving rooms ie 317 I had trouble with the bath tap cause it had ceased plus it was cold and the fan in the bathroom didn’t turn off so was noisy all night. First nights stay definitely 10/10 I’ll certainly be coming back

Dear Raymond P., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Mr

Customer review rating 4.4/5

Anonymous Business - 08/11/2019 Confirmed reviews AccorHotels

I didn't have time to use any of your facilities, just breakfast. I was disappointed there was no menu on my table explaining specials available from the chef.

Dear Geoffrey S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Excellent

TripAdvisor rating 4.0/5

Catherine P Business - 08/11/2019 TripAdvisor review

Very comfortable stay. Helpful and pleasant staff. There was plenty of choice on the menu in the restaurant and the food was of good quality. I would recommend the hotel and I shall be staying again in December

Dear Catherin P What a lovely review to read this morning! I am so pleased to hear that the team at Mercure Sheffield St Paul's hotel and Spa delivered the service you expected! We look forward to your return. Kind Regards Luisa Esposito General Manager

Comfortable and friendly

Customer review rating 4.4/5

Anonymous Solo - 06/11/2019 Confirmed reviews AccorHotels

Always stay in this hotel when in Sheffield. Perfectly situated and comfy rooms

Dear Pauline T., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Lovely relaxing weekend away

Customer review rating 4.4/5

Alison S. Couples - 06/11/2019 Confirmed reviews AccorHotels

The room was lovely, as was the bar area and staff, I would definitely recommend, although one of the lifts was also out of order again which was disappointing as it has been for some time.

Dear Nigel S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Lovely relaxing stay.

Customer review rating 4.4/5

Anonymous Couples - 06/11/2019 Confirmed reviews AccorHotels

Most enjoyable. We will certainly be back. Service excellent. Room excellent. Could not have asked for more, we were made very welcome.

Dear Jayne C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Theatre break

Customer review rating 4.4/5

Jamie Couples - 05/11/2019 Confirmed reviews AccorHotels

Lovely setting. Polite and courteous staff. Within 2 minute walk of Theatre.

Dear Jamie S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Disappointed

Customer review rating 4.4/5

Catherine R. Couples - 05/11/2019 Confirmed reviews AccorHotels

Please refer to review on trip advisor. Our check in was difficult because the staff member spoke at a whisper. The room was cold and heating not working a tiny heater provided not adequate. Stained net curtains and wall from leak. Cracked and crumbling coving. Broken tv, wardrobe doors wouldn’t shut. The service in the bar lacking and extremely cold. Felt so uncomfortable we made our excuses and checked out went home. Not even staying or having breakfast. We are seasoned travelers and we’ve never experienced this lack of service and care in any 4-5 star establishment before. Also ordered a bottle of champagne to be in the room as a surprise for my husband as it was his birthday it wasn’t there and had to ask for it so not the surprise I wanted.

Dear Catherine R., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Another quality stay at St Pauls

Customer review rating 4.4/5

Rob Couples - 05/11/2019 Confirmed reviews AccorHotels

My partner and I really love staying here, location is great, facilities are fantastic, staff are attentive and professional, love the views of the peace garden and town hall...... Couple of frustrations this time with a lift out and the other behaving a little strange and some of the leisure facilities - shower, changing rooms looking a little tired and dirty.... Still we can't wait to come back!

Dear Rob A., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Not the best

Customer review rating 4.4/5

Phil B. Couples - 05/11/2019 Confirmed reviews AccorHotels

On arrival despite having numerous emails from Accor and Mercury hotels confirming my booking and payment this was not good enough. I had to prove I had the booking code given to me by Tesco 2 months earlier. This took a long time to find and I wasn’t told I would need this. This caused a lot of stress to the start of my stay. When we settled in our room we then found that the TV didn’t work. We were offered a different room but as we had already unpacked and were meeting people this was not a feasible option.

Lovely hotel m, great location. Customer service sometimes wasn't up to scratch

Customer review rating 4.4/5

S. Families - 05/11/2019 Confirmed reviews AccorHotels

This hotel is lovely. Very well kept, modern and clean. It has great facilities. The spa and bar area etc are spot on. Our standard double was very spacious and to a very good standard. The only things that let the hotel down a little was the delay in solving minor issues. For example, the first night our Tv was not working. Out daughter was unwell and just wanted to relax and watch tv for an hour or so before bed. We reported it. It took 45 mins for some one to come and look at it, they they went off and came back with a lead (which didn't work). He said he would look to switch the for us. 10 /15 mins later he returned with a manger who wanted to check that we needed a new tv. He confirmed that we did, and basically 1.5 hrs after reporting the problem we finally got a tv....but it was knocking on for bed time by then. I think it should have been dealt quicker than this. The following day our beds had been made up and we noticed that the quilt in the double duvet cover was tiny (a single size). We reported it around 2 / 3 o clock and told it would be changed around 5 o clock. 6.30pm some one came and again by that point we turned then away as again we had a sick child and we'd just got her a bit of tea in the room too eat. Staff are extremely friendly and helpful, I think there may just be communication issues. Perhaps messages aren't always passed on. Other than this a very happy stay.

Dear Gemma S., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Really Good City Centre 4 Star Spa Hotel

Customer review rating 4.4/5

Mattj Families - 05/11/2019 Confirmed reviews AccorHotels

Really good

Dear Matthew J., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager
Customer review rating 4.4/5

Ieuan K. Couples - 04/11/2019 Confirmed reviews AccorHotels

Wonderful stay. Really enjoyed

Dear Leuan K., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Satisfied, poor parking arrangements for Blue Badge users, nice room and staff, awful coffee at breakfast and then charge £3.50

Customer review rating 4.4/5

Clive C. Families - 04/11/2019 Confirmed reviews AccorHotels

Gaia at reception was delightful, staff were very helpful, friendly and polite, the room was clean, comfortable and delightful with lovely urban view. This was slightly spoiled by poorly organised parking for Blue Badge users, the DDA 1995 says in part, "equal access to goods and services". The hotel did not meet this lofty ideal. The coffee at breakfast was really third rate and then adding insult to injury I was asked for £3.50p, initially I thought our waitress was joking! The food was unacceptable (by 2010 standards) and I would avoid eating with you again. We were given a drinks voucher each and then told we were not allowed the drinks we wanted, this for me was a bit "Travel Inn-y". We liked the pool and spa, we liked the foyer and the man at the door. We loved Sheffield and would be happy to book with you again for room only.

Dear Clive C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Good

Customer review rating 4.4/5

Emma S. Couples - 04/11/2019 Confirmed reviews AccorHotels

Room was clean, staff very nice and all round lovely setting.

Dear Emma S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Amazing staff. Amazing hotel and highly recommended

Customer review rating 4.4/5

Khairul Y. Families - 03/11/2019 Confirmed reviews AccorHotels

The checked in at the hotel was great and smooth, friendly staff. 5* to the breakfast team. We been greeted by one staff i think hes French (cannot remember his name)...big credit for him as he make us feel welcome and good start for our day. As we were eating, Beth from breakfast team came to our table and asked everything ok and she is very friendly and communicate with my 3 years old daughter. My daughter gave thumbs up and said she is her favourite staff of the hotel. I purposely didn't ask veggie option for breakfast on both nights and told the chef in the spot that I need vegetarian sausage. He surprised me with smile and took the order and make the sausage in less than 15 minutes. Big credit to him. Checking out is smooth as we just have to put in the box. Well done Mercure Sheffield....highly recommended.

Dear M Khairul Y., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Room

Customer review rating 4.4/5

Alison Families - 03/11/2019 Confirmed reviews AccorHotels

Booked a triple room and did not realise the third bed would be a camp bed which was not suitable for an adult which spoilt the stay as the third adult was unable to sleep properly

Dear Alison B., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of £50 will be issued to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Good night’s sleep but disappointed by bedroom decor

Customer review rating 4.4/5

Lucy Couples - 03/11/2019 Confirmed reviews AccorHotels

Nice size bed. Good power to the shower. Dated decor and functional rather than cozy. Dinner and breakfast were good.

Dear Lucy H., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Extremely satisfied with staff and hotel

Customer review rating 4.4/5

Angela Friends - 03/11/2019 Confirmed reviews AccorHotels

Relaxing

Dear Angela M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Very pleasant hotel, comfortable bed, basic toiletries in bathroom adequate breakfast, good location.

Customer review rating 4.4/5

Judy F. Families - 01/11/2019 Confirmed reviews AccorHotels

Adequate hotel in good location.

Dear Judith F., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager
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