Hotel - Mercure Sheffield St Paul's Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Sheffield St Paul's Hotel & Spa

4.0/5 2,703 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

With 163 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 163 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,292 reviews

Our guest reviews for Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,703 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Susan M. Couples - 11/10/2018 AccorHotels certified review
« Excellent »

It was a pleasure to stay at the Mercure Sheffield. From the friendly welcome on reception at check in to departure. The managers and team did everything possible to make us feel comfortable and welcome during our visit in a relaxed and friendly way. The room was excellent with a huge comfortable bed and fabulous view over the peace gardens. The hotel is perfectly located in the heart of the city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan M.-Pulpher, We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Jnm Couples - 11/10/2018 AccorHotels certified review
« Nearly Perfect »

Room and ambience good. Let down by staff shortcomings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Solo - 10/10/2018 AccorHotels certified review
« Enjoyable stay »

Enjoyable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul F., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Tracey O. Families - 10/10/2018 AccorHotels certified review
« Fantastic hotel and staff »

The hotel is in a great location with lovely rooms and wonderful helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey O., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Jim W. Couples - 10/10/2018 AccorHotels certified review
« Nothing particularly bad but nothing particularly good »

Our Sunday night package was good value for money. All the staff were very friendly and helpful. The food for both dinner and breakfast were very good Our room was clean and spacious, although not the most comfortable bed we've ever slept in. The spa is very disappointing, it needs a damn good clean and some proper maintenance. Having no natural light, the whole thing feels very dark and oppressive. The pool is a good size but the water is cold. There is nowhere to properly sit and relax, chairs and loungers are crammed in along the narrow poolside, facing each other in pairs so you cannot easily converse with your partner and they are positioned under the air vents so you get cold air blowing on you, when you are wet. The steam room was out of order, it would have been nice to have been told this on booking, on check in or on arrival at the spa reception but we had to find this out for ourselves. Having to pay for a robe when you are on a spa package is disappointing The whole spa area is a rabbit warren of stairs and doors, with very poor signage. We enjoyed our massage but neither therapist introduced themselves to us, indeed I didn't even know what mine looked like until afterwards as I was already face down when she came in to the room. Again, the whole treatment area is very dark, having no natural light. I appreciate that using a 'charge card' to sign things to your room account is a security measure, however, it would be useful if you were told when you check in that this is the case and that the little piece of card that you are given your room keys in is indeed the 'charge card' and that you will need it with you. Only finding this out when we came to sort out our bar bill meant that we ended up being nearly 15 mins late for our dinner reservation. The Accor / Mercure websites are poor Reservations team for both the hotel and the spa were excellent. Overall, we felt that the whole thing lacked any degree of polish or finesse. There does not seem to be anyone on duty who has an overall view of what is happening in the hotel. There is reception staff, bar staff, restaurant staff, spa staff, all doing their own thing, and generally doing OK but no one seems to be in control, pulling the whole thing together and taking charge of all the little things. Did we have a good time? It was OK Would we come back? No Would we recommend? No

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim W., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Kerry Friends - 09/10/2018 AccorHotels certified review
« A lovely hotel in a great location »

Really enjoyed our stay. The hotel rooms are so nice and clean and roomy. The hotel facilities are great and the hotel is in a fantastic location. Excellent value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Lynda K. Families - 09/10/2018 AccorHotels certified review
« Impressed »

My first time at the Mercure St Pauls in Sheffield, an overnight stay for a hen party (mature and classy not bawdy and brassy!). For a city centre hotel I was impressed by the size of the room and the bathroom, unusual to have both a bath and a spacious walk-in shower. Tastefully decorated and furnished, I was very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynda K., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Lynda Couples - 09/10/2018 AccorHotels certified review
« Lovely hotel and great location »

Lovely hotel and great location. Only issue was the bar, I ordered 2 different gins from the menu then the server came back to inform me you did not have one of them so I changed to another and then she came back to say you did not have that either! Then I ordered a white wine from the menu and was informed you did not have that either!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynda M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

K A. Friends - 09/10/2018 AccorHotels certified review
« Lovely relaxing spa »

All was lovely. Although the chef needs to be aware of what exactly a vegan is 3 times the meal went back. So on the 2nd night we didn’t bother eating in there hotel

Sam Couples - 09/10/2018 AccorHotels certified review
« Disappointing »

I used to stay in the met her when my parents visited me in uni, really fond memories and used to love it. But felt my whole experience was really disappointing, the room felt dated and quality of spa was lower than remembered. I just feel the price doesn’t reflect the value compared to other suppliers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam G., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Helen Families - 09/10/2018 AccorHotels certified review
« Great rooms and spa facilities but badly let down by the restaurant »

Room was lovely - nice size and very comfortable and quiet - only criticism was that toiletries felt a bit cheap Reception failed to leave account open on our room although we'd asked for this which resulted in problems with the charge for breakfast and a lot of back and forth. Breakfast itself was very mediocre - eggs pre cooked, only basic white bread available, running out of hot items etc. If we stay again will go out for breakfast. In general I think the restaurant lets the hotel down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen W., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Oliver Business - 08/10/2018 AccorHotels certified review
« Hotel is OK but avoid the restaurant »

The reception staff were extremely helpful on check in however, the other staff in the hotel require further training. The bar staff were extremely slow and spent more time communicating between each other rather than serving customers at the bar. The food in the restaurant was extremely poor at lunch and in the evening but breakfast was excellent. The temperature throughout the hotel was also extremely cold - in the restaurant and bar it was almost as if it was used as a deterrent to make people move on!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oliver B., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Pat G. Families - 07/10/2018 AccorHotels certified review
« Lack of air conditioning spoilt our first night’s stay »

We found the air con in our room wasn’t working on returning to the hotel after dinner, as we have an 18 month old child our priority had to be settling her rather than calling maintenance out or moving rooms. Would have expected this failure to have been picked up by either the staffs servicing the room, or through monitoring. There was a note on the controller that suggested further information was in the guest directory, we were unable to find this; on reporting the issue to reception they suggested we should only have the unfit set to 2, not 3 - this didn’t help. Once maintenance had been engaged (on Saturday) the issue was sorted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pat G., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Anonymous Business - 06/10/2018 AccorHotels certified review
« Good hotel and staff. Rooms a bit warm. »

Very good overall with good and helpful staff. My only complaint was that the temperature of the room was too warm even with the thermostat set as low as possible and the fan on max.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John W., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Nicholas Business - 06/10/2018 AccorHotels certified review

Very convenient and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas/Christina A., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Business T. Business - 05/10/2018 AccorHotels certified review
« Plumbing problems spoiled an otherwise excellent experience »

Check in was easy, staff pleasant and helpful. Good advice about parking in advance of arrival. Restaurant experience good with a superb chef’s soup and good service. Unfortunately the bathroom sink in my room was not draining as it should. Took ten minutes to empty. I’m sure the cleaning staff must have noticed this after the previous occupant so why was the room used? It was very helpful to leave my case after checkout for collection later. All on a a good experience - I would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda P., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Michelle G. Solo - 04/10/2018 AccorHotels certified review
« Ms »

I had an absolutely lovely stay. Fabulously helpful staff, professional, caring and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle G., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Daman Solo - 04/10/2018 AccorHotels certified review
« Very comfortable stay in a well kept hotel. »

Generally excellent, very clean and well turned out room. However, the LED lights on the TV and air conditioning were a little distracting. While I did not need my room servicing it would be useful to request in advance if this is needed or if you just need more tea/coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daman A., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Joseph O. Couples - 03/10/2018 AccorHotels certified review

Loverly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph o., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Ben P. Friends - 03/10/2018 AccorHotels certified review
« extremely pleasant, lovely room and facilities with very friendly staff. »

The room was lovely, I am 6'8" tall and subsequently sometimes suffer with bed size and fitting in showers but absolutely no problem with the huge bed and shower cubicle. Despite you having no gas supply during my stay the breakfast was still very nice and I also very much enjoyed the swimming pool. I thoroughly enjoyed everything about my stay with you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin P., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

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