Hotel - Mercure Sheffield St Paul's Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Sheffield St Paul's Hotel & Spa

4.0/5 2,676 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

With 163 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 163 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,197 reviews

Our guest reviews for Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,676 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Clare Families - 16/09/2018 AccorHotels certified review
« Lovely views, and hotel perfect location »

Loved our room and views, was the highlight. Great pool and comfortable bed. Water issue when we were there but no major problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clare H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do receive our hotel water via the local district heat system. This benefits the environment greatly and for the majority of times works very well. Occasionally the system does experience glitches - however please be assured we work very hard to rectify this. The Cold water ( drinking water )is supplied via another source and as is not impacted by this at all. We did however if requested provide bottled water although that wasn't a substitute for the discoloured hot water Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

D L. Business - 16/09/2018 AccorHotels certified review

Fantastic staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear David L., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Mrs W. Business - 15/09/2018 AccorHotels certified review

Check in efficient, room clean. Breakfasts good but evening meal in restaurant not great quality. Overpriced for quality of food, would eat elsewhere next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hazel W., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Mark C. Families - 15/09/2018 AccorHotels certified review
« Just what we needed. »

We stayed with my son who was visiting the University open day. The room was great made up as a twin as requested. We had a good breakfast before setting off on the Saturday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Business - 14/09/2018 AccorHotels certified review
« Tired bedroom, brown water from the tap, bit run down »

Reception staff great and communal areas fine but this is my second visit in two weeks. On both occasions the bedroom looked tired, mattresses bowed in the middle, linen and towels looked old. Went to clean my teeth and on both occasions brown dirty looking water from the tap. Contacted reception to be told this was due to work being carried out on the system but it was the same 7 days later!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Greetings from Mercure St. Paul’s! Thank you for taking the time to share your feedback in regards to your recent stay at the Mercure St. Paul’s Hotel & Spa. Firstly, please accept our sincere apologies for the obvious inconvenience and discomfort that you experienced and this is certainly not indicative of our usual high standards. It is the goal of our team here at the Mercure St. Paul’s that our guests feel as comfortable as possible, which give us the opportunity to establish a long-lasting relationship. I would like to apologies once again for the inconvenience caused. I would be most grateful if you could either forward me your contact number and best time to reach you or perhaps give me a call back on 01…, so we are able to discuss your experience during your recent stay in more detail. With kind regards, Sandeep Kainda Operations Manager Rooms

Gemma H. Business - 14/09/2018 AccorHotels certified review
« Lovely hotel »

Great hotel with fantastic facilities. I especially enjoyed using the spa. There was an issue with brown water from the taps when I was there. This was handled well with ample bottles of water provided

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gemma H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Business - 14/09/2018 AccorHotels certified review
« The room and service were excellent, but a problem with the hot water was troublesome. »

The room and service were excellent, but a problem with the hot water was troublesome. No effort was made to assist with this, apart from assurances that it was safe and was being resolved. The smell was noticeable. I did not want to bathe. Any gesture towards the discomfort would have been welcome, such as offering one of the small bottles of water, for those of us who found even the cold water an odd colour. I was reluctutant to drink it or to use it to brush my teeth. This does affect whether I chose to stay at a Mercure hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wallace H., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do receive our hotel water via the local district heat system. This benefits the environment greatly and for the majority of times works very well. Occasionally the system does experience glitches - however please be assured we work very hard to rectify this. The Cold water ( drinking water )is supplied via another source and as is not impacted by this at all. We did however if requested provide bottled water although that wasn't a substitute for the discoloured hot water. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Sam Couples - 13/09/2018 AccorHotels certified review
« Luxuriously enjoyable stay »

Warm welcome when checking in. Bar staff were amazing and made the time really enjoyable. Beautiful hotel. Definately recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Business - 13/09/2018 AccorHotels certified review

Disappointed you did not tell me there was a problem with the hot water running brown, only when I mentioned was I told it was a known problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne T., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Ellac Business - 13/09/2018 AccorHotels certified review
« Pleasant stay great staff »

Nice room with great outlook. Peculiar issue with hot water in the room. Staff were all very professional and attentive- I will definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Jenny H. Couples - 12/09/2018 AccorHotels certified review
« Ok »

Room was nice, evening meal very disappointing it was cold and had been warmed up it was not fresh. Service very poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny H., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Mr R. Business - 12/09/2018 AccorHotels certified review
« Not the best experiance I've had from a hotel? »

Room was OK but really not clean ….. carpet in need of hoover. Basin tap (mixer) would not dispense cold water and hot water was discoloured. Tried to tell staff but not really receptive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul R., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do receive our hotel water via the local district heat system. This benefits the environment greatly and for the majority of times works very well. Occasionally the system does experience glitches - however please be assured we work very hard to rectify this. The Cold water ( drinking water )is supplied via another source and as is not impacted by this at all. We did however if requested provide bottled water although that wasn't a substitute for the discoloured hot water. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

David C. Business - 12/09/2018 AccorHotels certified review
« All good, apart from the hot water issue »

I was lucky to get a room, as I discovered I had forgotten to book it when I turned up at the reception desk at 9pm. Everything was fine, apart from the colour of the hot water, which I had been warned about. Check-out was a bit inefficient, as I had to hang about waiting for the cup of coffee I'd ordered for a work colleague an hour earlier to appear on the bill.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Wendy D. Couples - 12/09/2018 AccorHotels certified review
« Enjoyable »

Clean and spacious room, convenient location with a good selection of food at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy D., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Mrs L. L. Couples - 12/09/2018 AccorHotels certified review
« Mrs L L. »

As usual our stay was very enjoyable but slightly spoiled by the problem with the water. I was also slightly disappointed with the choice of channels on the television although this is not a big issue. The room was fine with a lovely view of the Peace Gardens and the bath robe and bed really comfortable. As usual the staff were so friendly and helpful and it is very touching how they remember us from previous visits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucie L., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am disappointed that the water was discoloured during your stay and I apologise for this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Emma Couples - 12/09/2018 AccorHotels certified review
« Satisfied customer »

Polite and courteous staff. Clean comfortable room. Excellent breakfast. Duvets appeared worn. Workman outside banging I realise is out of hotels control

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma L., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

John P. Couples - 12/09/2018 AccorHotels certified review
« It was a very pleasant , conveniently located, hotel to stay in »

Staff were pleasant from first meeting in Reception to the time of leaving ; room was excellent and breakfast was very good .

Our hotel has responded to the review
Our hotel has responded to the review

Dear John P., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Alex Couples - 11/09/2018 AccorHotels certified review
« Not the quality I’d expect »

The TV initially didn’t work In our room, we turned it off and on several times and the power button didn’t work on the remote. Eventually , we took to trying every button on the control until it worked. Bath water was brown every time I tried to use it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra H., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Peter Couples - 11/09/2018 AccorHotels certified review
« Not worth four stars »

There was one member of staff on duty at checkin which led to some queueing. She was very polite, helpful and professional. However she was let down by the state of her nails, chipped and damaged nail polish which was almost completely removed on some nails. Dinner was very disappointing. The service was very poor. We were promptly seated, given menus and a jug of water. However whilst making our selections, the waitress returned saying she had given us the wrong menus and handed us a printed set menu. We were slightly bemused but accepted this although we were disappointed at the limited selection on offer. We placed our foid order and I ordered a cocktail and my wife a bottle of white wine. Our starters arrived. But no drinks. I had ordered garlic mushrooms. On arrival, it looked like some congealed grey gloop on bread as it had been kept warm under the lights until my wife's starter was cooked. It tasted better than it looked. We queried why we had been given a set menu when other diners were choosing from the main menu. Our waitress advised that a colleague had told her we were on a spa break with a set meal. We confirmed we were not and to be fair, she did offer us the opportunity to change our main courses. However we did not want to make a fuss but did remind her we were still waiting for our drinks. Our main courses arrived. Still no drinks. Another reminder. I was two thirds of the way through my main course when my cocktail arrived. My wife was half way through hers and was able to enjoy a glass of wine with her meal. An ice bucket was provided as an afterthought. We did not stay for dessert. Our room was spacious, the bed was very comfortable but the duvet inside the cover reached only to the edge of the bed. The rest of the cover was firmly tucked in at the edges. During the night, my wife was cold and had to use the throw for extra warmth. We could have dealt with this by calling housekeeping but were too tired and fed up at this point. I was impressed by the "green" towels. Breakfast was very good. The man in black worked very hard to keep the hot food selections topped up. He deserves a commendation. I was also pleased to see that hot drinks orders were taken by a person and not dispensed from a machine as in another Mercure hotel we stayed in recently. Checkout was much faster as there were several members of staff on duty.

Clare Friends - 11/09/2018 AccorHotels certified review
« Way below standard for this type of hotel »

Started badly, was checked in by a very cold, unwelcoming staff member who appeared to look down on customers. Hotel room had filthy brown water coming out of all taps and in toilet. Hotel sheets covered in black marks. On the positive side the restaurant and bar staff were much more friendly and communal area was more pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clare S., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Ii am sorry that the water was discoloured - this only impacted the hot water and I do agree it isn't to our normal standards. I have also raised the issue with Housekeeping regarding the sheets and please be aware the room attendant involved will be re trained . At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

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