Hotel - Mercure Sheffield St Paul's Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Sheffield St Paul's Hotel & Spa

4.0/5 2,735 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

With 163 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 163 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,523 reviews

Our guest reviews for Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,735 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 07/12/2018 AccorHotels certified review

Clean, comfortable accommodation in a great location. Staff were polite, helpful and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Gavin Business - 07/12/2018 AccorHotels certified review
« OK, but been more comfortable and rested on previous stays. »

Most things were OK, but as I had an adjoining room I could hear my neighbor have a phone call from 11:30pm until 2:30am. I found it incredibly difficult to run a large meeting the following day for this reason.

Craig W. Couples - 07/12/2018 AccorHotels certified review
« Fantastic service, location, room, welcome, spa and views! »

We had a fabulous time with you. I mentioned on booking that it was my wife's 40th birthday when we were there - and she even had a birthday card on her arrival! Could not fault the hotel AT ALL!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Solo - 06/12/2018 AccorHotels certified review
« Excellent »

Really enjoyed my stay at this hotel, and the staff were extremely welcoming and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Linda W. Friends - 06/12/2018 AccorHotels certified review
« Glad I chose this hotel. »

Efficient check in. Spacious rooms which were very quiet despite being in a central position. Very friendly and helpful staff. Theresa went out of her way to make us welcome and help us with bus times to Chatsworth. Aiden is a superb barman, made excellent Mai Tia. He will be a loss to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Couples - 06/12/2018 AccorHotels certified review
« Very disappointed »

Stayed at the Novotel last year and thought that the Mercure looked very appealing. However, we were very disappointed. I am a platinum card holder and was not offered an upgrade when I queried this I was offered a "privilege" disabled room as this was all that was available. The cleanliness of the room was very poor and the safe which was on the floor and difficult to use appeared to be locked open.

Kate V. Business - 05/12/2018 AccorHotels certified review
« Lovely stay »

Reception staff were very helpful, room was clean, room service was excellent (apart from the tray charge), conference facilities and food was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate V., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Sg Couples - 04/12/2018 AccorHotels certified review
« A comfortable and welcoming hotel in a great location. »

We had a lovely overnight stay at the hotel. Reception staff were friendly and welcoming, the room was spacious, clean and comfortable and breakfast was excellent. My only 2 negatives: The bar was short staffed and overpriced. The facilities in the spa were very tired and in need of updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah G., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Mrs. H. H. Friends - 04/12/2018 AccorHotels certified review
« Excellent. »

All staff were extremely helpful. We had breakfast both mornings and a bar snack on the day of departure. The food was lovely. However on the day of arrival one of our friends said they were unable to buy a gin at the bar as they had run out and I asked for a lime and soda and after a lengthy wait was told that the staff had lost the keys to the fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hilary H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Couples - 04/12/2018 TripAdvisor review
« Lovely Hotel »

Had an excellent stay last Friday evening. We decided to stay over while attending a Charity Ball held at the hotel. The Ball and the Hotel were both excellent. Very attentive staff and the breakfast in the light open restaurant next to the Winter Gardens was lovely.

Raymond M. Couples - 03/12/2018 AccorHotels certified review

Not quite the standard as before. First cleaner not as good as second cleaner over 3 nights stay. Paper only on 1 & 3 morning. Staff friendly & helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda M., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Anonymous Friends - 03/12/2018 AccorHotels certified review
« Lovely relaxing hotel »

Enjoyed our stay hotel staff very helpful, room was lovely and clean. Would definitely return soon. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Steve B. Families - 02/12/2018 AccorHotels certified review

Overall reasonably happy, the spa wasn’t as clean as I would have expected nor the pool. The price of the rooms was on reflection not value for money. We spent £875.00 for two rooms and breakfast.

Dave H. Families - 02/12/2018 AccorHotels certified review
« Saturday night stay with family »

Very enjoyable stay (again). Centrally situated hotel, ideal for Lyceum and Crucible visits. Had a meal in the restaurant for the first time. Delicious food served in a timely manner. Slight glitch in that the restaurant had no record of my booking. Glad I checked at lunch time and was fitted in without difficulty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Couples - 02/12/2018 AccorHotels certified review
« Local and accessible »

Welcomed with added benefit of an upgrade, thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Ian H. Couples - 01/12/2018 AccorHotels certified review
« Reasonable hotel - good location »

Room was decent, clean and comfortable (although the soundproofing could be improved because the noise from adjoining bedrooms caused a little disturbance.) The check in process was efficient and the public rooms were well furnished and welcoming. The staff were very polite and helpful. The hotel is in a very good location. The one area which badly let the hotel down was the food. We had to wait 20 minutes to be told that our choice of starter was unavailable and a further 10 minutes to receive some bread. (It was a quiet night in the restaurant - there were only 6 other diners.) When the main course arrived (I had fish and chips and my wife had chicken with a Caesar salad.) The fish was very, very overdone (almost burnt if that's possible) the chicken tasteless and there was no dressing on the salad! We asked to see the manager afterwards to give some feedback on our experience - he handled the situation VERY, VERY professionally and was a credit to the hotel.

Eleanor Couples - 01/12/2018 AccorHotels certified review
« Very good »

Reception friendly, hotel friendly. Spa area needs a refurb. Staff at dinner very slow and not very professional. But the hotel itself is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for taking the time to share your feedback in regards to your recent stay at the Mercure St. Paul’s Hotel & Spa. Firstly, please accept our sincere apologies for the obvious inconvenience and discomfort that you experienced and this is certainly not indicative of our usual high standards. We are grateful to you have provided us very constructive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Business - 30/11/2018 AccorHotels certified review
« Great stay »

Everything went smoothly. Nice staff. Good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Polyxeni C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Nicola Families - 30/11/2018 AccorHotels certified review
« Some aspects of our stay were fantastic and others were disappointing »

We were impressed by the staff on the front desk and the concierge who organised our valet parking - they were very helpful and delightful people! We were upgraded to a junior suite which was a great size and very comfortable. I imagine that your normal rooms are pretty good too. However you were let down by your food offering, some of the waiting staff and the general ambience of the hotel. We arrived late so had a sandwich and glass of wine at a table just outside the restaurant. The noise from the restaurant adjoining your restaurant was overwhelming, which was why we chose not to sit in your restaurant. We had to wait some time for our food and drink, despite the fact that your restaurant and bar were not remotely busy. I think the waitress who seated us went off for her break and we somehow were forgotten. The experience wasn't horrendous but just not what we were expecting. The sandwiches were ok but very expensive, though the wine was excellent. My partner thought the breakfast food was fine but I though it was poor and I also felt there was a lack of cleanliness about the restaurant and in particular the cutlery and crockery. The other downside that we both commented on was that the hotel doesn't feel warm, cosy and welcoming. It was quite chilly in the public areas. Unfortunately the design of the building doesn't help in this aspect - it's a case of style over comfort but the style is quite utilitarian.

J B. Business - 30/11/2018 AccorHotels certified review
« Very good. »

Everything worked well. Comfortable, clean and good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

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