Mercure Sheffield St Paul's Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 2,906 reviews
Mercure Sheffield St Paul's Hotel & Spa
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Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • icon_thalassoNearby
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

***IMPORTANT NOTICE - our swimming pool will be out of order from 7th May 2019 until 21st May 2019 for essential maintenance work***

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE
sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   ARUNDEL GATE

  • SUPERTRAM :   SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodations

With 163 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic double or twin room

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron
  • Direct dial telephone(...)

Privilege King Size Bedroom

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Non Smoking Suite with King bed

  • Max. number of persons: x3
  • Area: From 35
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450 m²

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more
Mercure Sheffield St Paul's Hotel & Spa Meeting Room

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,176 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,906 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Great location shabby room mediocre breakfast

Customer review rating 4.4/5

Mike Couples - 16/05/2019 AccorHotels certified review

Beside the ovation the hotel is disappointing, despite the it was empty an upgraded or a late check out vere offered only against payment, the breakfast has a very limited selection and the room itself was plain with the impossibility of opening a window . Above all the swimming pool was closed and only one lift operating

Not as good as previous time we stayed

Customer review rating 4.4/5

Karen Families - 15/05/2019 AccorHotels certified review

Hotel looks the part but staff all seem sour faced and unhappy. Seems the hotel has cut back on making the customer it’s priority which is a real shame. Will be looking to stay somewhere else next year.

Dear Karen J., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Great location in the heart of the city

TripAdvisor rating 4.0/5

Dr_Khan_Bham Family - 15/05/2019 TripAdvisor review

The hotel was a short (uphill) walk from the train station, so no need for a taxi unless you have mobility problems. Check in was easy and I found my room to be perfectly pleasant, with a view over the Peace Gardens. No water or soft drinks in the minibar, which would have been a welcome touch, especially in light of the fact that the spa facilities were out of use (which I'd been warned about). Some slight reduction or small gesture might have been offered Breakfast choice was excellent and my waiter Conor could not have been more charming

Dear Dr_Khan_Bham Oh this was a lovely review to Read and I do appreciate you taking time to write it. Conor will be thrilled that you have mentioned him and we all hope you will return very soon. Best Regards Luisa Esposito GENERAL MANAGER

excellent 5 star

Customer review rating 4.4/5

Steve J. Business - 14/05/2019 AccorHotels certified review

excellent 5 star

Dear Steve j., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Mr

Customer review rating 4.4/5

Jabari S. Couples - 14/05/2019 AccorHotels certified review

Great stay, with a good range of food and drinks within hotel. The hotel is in a prime location and central to everything

Dear Jabari s., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Excellent service from all staff especially manager Sandeep

Customer review rating 4.4/5

Janet B. Families - 14/05/2019 AccorHotels certified review

On arrival our tv didn’t work, replacement tv didn’t work either. 3rd tv was fine but old in comparison with other hotels nowadays. Internet was slow at times too and needs upgraded.

Dear David B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Not as good as usual

Customer review rating 4.4/5

Andy R. Business - 13/05/2019 AccorHotels certified review

Unfortunately, when booking and also checking in, I was not told the swimming pool was closed. This is one of my main reasons for choosing the Mercure over other hotels nearby. Also, the toilet seat in my room was completely unattached from the toilet and just propped up. I imagine that it was cleaned and came off the brackets and was left there. There's no way someone didn't know it was broken. It fell off when I went to flush. I actually re-affixed the seat myself and informed reception when checking out (who apologised). The staff were very polite as usual and service at dinner was extremely good though the menu seemed a little lacking compared to previous stays. The food I did order was good however.

Dear Andy R., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Mercure St Paul’s standards have fallen and overall experience at the hotel was unsatisfactory.

Customer review rating 4.4/5

Nm Families - 13/05/2019 AccorHotels certified review

Positives - excellent location, rooms were clean and to a good standard although becoming a little dated, friendly and helpful staff. Negatives - almost no furniture at the outside seating area and existing furniture was broken and dirty, no mini Wilkin & Sons jam (replaced by inferior plastic miniature pots), lack of staff at breakfast time meaning long wait to be seated and wait for food at buffet, empty fridges in the champagne bar and the bar had sold out (!!!!) of beer and many other drinks - no glenfiddich/ Budweiser/ stella artois to name a few that I can recall (very limited choice, pint glasses placed on almost all draught beer taps!), champagne bar on 3 consecutive nights was hugely understaffed (I actually felt sorry for the staff that were working as the dire situation was not their fault and they were rushed off their feet!).

Dear Philip M., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

No communication between departments and failure to understand your customers requirments

Customer review rating 4.4/5

Jackie Business - 13/05/2019 AccorHotels certified review

The company I work for had paid the bill, reception told the speaker/my colleague that they hadn't paid anything. The reception area of the events rooms was a tip from a prom the night before and the cleaner was pulled off another floor to start cleaning this one, the hotel knew we had an event in 1 1/2 - 2 hrs bu hadn't even started the clean up process and only put one lady on the job, who wasn't very well at the time either. The catering manager (Owen) helped thankfully and Ryan from sales. The room wasn't set up as per the diogram sent to your events team, to the point of no projector screen even. When the screen arrived it was tiny and not what had been requested and, again, Ryan had to run around to find another screen. The one he found was clearly old and not in full working order and he did his best to put this right. The registration area stank of alcohol and smoke. To to it all, the pool wasn't working, there was nothing on the website about it, nothing in reception about it and nothing offered in the way of compensation to guests.

It was ok but didnt feel privileged

Customer review rating 4.4/5

Miss P. J. R. Couples - 12/05/2019 AccorHotels certified review

The bed was comfy but lacked a couple more pillows for a king bed, the toilet flush was temperamental and noisy. Good size room but lacked a bit of opulence for the money I paid plus I was informed a couple of weeks before the stay that the pool was out of action but did not receive any recompense for this which disappointed me. It was a standard stay. We stayed here last year and enjoyed the pool so that was main reason for rebooking... Staff were great though.

Dear Miss R., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Great, other than the restaurant

Customer review rating 4.4/5

Nicola Couples - 12/05/2019 AccorHotels certified review

We booked a room to stay over after watching the snooker. The only available rooms were a paxkage including use of the spa and pool, dinner, bed and breakfast for £195. I have no quibble other than the fact when we went down for dinner at 8.30 on a Friday evening, there was not a single customer there, not a sniff of good food being cooked, and just one server. I appreciate this isn't the hotel's fault, but the lack of atmosphere, and our not wanting to put the chef to the trouble of cooking a 3-courser for just two people meant we went elsewhere, meaning we paid for dinner twice. Other than that, everything was good. The receptionists in particular were really helpful. I'd stay again, but wouldn't book for dinner.

Dear Nicola H., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Rather disappointing.

Customer review rating 4.4/5

Anonymous Business - 11/05/2019 AccorHotels certified review

I had booked the hotel as a bit of a treat for a work trip and was disappointed in general. I was especially disappointed that when I ordered room service, an £18 burger, it came in a styrofoam box with a warm bottle of sparkling water and no glass. It is particularly disappointing when the bathroom is covered with reminders (which I welcome) about minimising towel use to help the environment and then you serve room service, not on a tray as I had expected, but in environmentally harmful packaging.

Excellent

Customer review rating 4.4/5

W B. Couples - 09/05/2019 AccorHotels certified review

Excellent customer service nothing was too much trouble. Only thing we found very frustrating was the lift was very bad it would get to 6th floor and not open and go down again and then stop at every floor before it eventually got to us, and other times we were waiting 10 to 15 mins for it to get to 6th floor I appreciate that is the only one of the 2 lifts that go to 6th floor but the other lift being out of order didn't help when you had a fully occupied hotel ..

Dear Wayne B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Excellent as always

Customer review rating 4.4/5

John Families - 09/05/2019 AccorHotels certified review

Stayed for 8 nights while attending the snooker. Luisa, Sandeep and the team were attentive as always and always go the extra mile. Looking forward to next year already.

Dear John A., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Great staff, lovely food, a little underwhelmed with the room.

Customer review rating 4.4/5

Kh Couples - 07/05/2019 AccorHotels certified review

The reception staff were very helpful and friendly, making us feel nothing was too much trouble. We were, however, a little disappointed with the room, it felt a little stark and was a little too warm! The TV was awkward to operate, with the remote control being past it's best. On the plus side, the breakfast was great, and the restaurant staff were lovely.

Dear Kevin H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Mr Robert b.

Customer review rating 4.4/5

Robert B. Solo - 07/05/2019 AccorHotels certified review

Everything was lovely

Dear Robert b., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

good

Customer review rating 4.4/5

Gary S. Couples - 05/05/2019 AccorHotels certified review

The male duty manager was a little too pushy with the upgrade upsell when we checked in but the staff were just great other than that. If the upgrade included breakfast then it would have been worth it. Our room had a subtle high pitched intermittent noise which we noticed after switching the tv off at night. the poor sleep was compensated by refunding the upgrade. GREAT LOCATION

Dear Gary s., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Mrs

Customer review rating 4.4/5

Shelagh E. Couples - 05/05/2019 AccorHotels certified review

Nice.

Dear Shelagh E., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Another awesome stay at the Mercure for the snooker!

Customer review rating 4.4/5

Andy W. Friends - 04/05/2019 AccorHotels certified review

Wonderful staff, fantastic hotel and such a buzz during the snooker tournament!!

Dear Andy W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Better facilities at Travelodge

Customer review rating 4.4/5

Jennie C. Families - 04/05/2019 AccorHotels certified review

We booked a classic double for two nights and requested a twin. We were given an 'accessible room' in which the bathroom basin was very small and low, with no surrounding area to place toiletries, which had to be put on the floor. Shower only - no bath. Television didn't work, and had to make several requests before it was eventually replaced. Kettle had a fault: there was a gap around hinge of lid, so that when tipped up to pour, steam scalded my hand and I nearly dropped it the first time I used it. On a positive note, the staff were extremely pleasant, and as we were only there for two nights, it wasn't worth asking to change room or kick up a fuss. Overall, though, the experience was inferior to both the Ibis and Travelodge, which is where we usually stay when we come to Sheffield. Lesson learnt. Back to the cheaper hotels next year.

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