Mercure Sheffield St Paul's Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 2,993 reviews
Mercure Sheffield St Paul's Hotel & Spa
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Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Beauty salon
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE
sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   ARUNDEL GATE

  • SUPERTRAM :   SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodations

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic double or twin room

  • Max. number of persons: 3
  • Area: From 28
  • Satellite/cable colour TV

Privilege King Size Bedroom

  • Max. number of persons: 3
  • Area: From 28
  • Satellite/cable colour TV

Junior Non Smoking Suite with King bed

  • Max. number of persons: 3
  • Area: From 35
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Satellite/cable colour TV

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,605 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,993 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Mr

Customer review rating 4.4/5

Mark R. Business - 12/09/2019 AccorHotels review

was fine - a 3 or 4 star hotel experience

A lovely visit to the Mercure St Pauls in Sheffield.

Customer review rating 4.4/5

Steve D. Friends - 12/09/2019 AccorHotels review

The hotel is situated in a central position,great for the city centre restuarants and bars. The hotel itself is stylish and very pleasant to stay in. The staff are very helpful and accomadating. The breakfast menu was wide and varied and of a high standard. I would fully recomend this hotel to family and friends.

Very pleasant environment and good range of facilities

Customer review rating 4.4/5

Chris Business - 12/09/2019 AccorHotels review

Travelled for work but had good opportunity to use facilities. Staff were pleasant and went out their way to assist. Would definitely use again

The overall experience was enjoyable

Customer review rating 4.4/5

Mrs L. L. Couples - 12/09/2019 AccorHotels review

It was enjoyable but I do have some niggles. We paid for the upgrade for a Privledge room but had to ask for bath robes on the day of check in and didn't get our bottles of water on our first night and had to request them on our thirds night. Also for the 4th time out of 5 stays a lift was out of order. The toilet roll holder had a screw missing as well. All the staff were very helpful and friendly.

Loved the hotel as usual apart from the ridiculous cold temperature that made it impossible to relax in the bar and restaurant area

Customer review rating 4.4/5

Anonymous Couples - 11/09/2019 AccorHotels review

As above we love the hotel but the air conditioning made it impossible to eat or drink in the bar and the restaurant, so in all very disappointed, several members of staff also commented that it was too cold to work, we were looking forward to eating a meal on the Saturday evening in the hotel restaurant but had to leave because of the temperature, as did another guest that also spoke about it.

Suitable for our requirements

Customer review rating 4.4/5

Smith Families - 10/09/2019 AccorHotels review

Hotel was good. Foyer was too cold to enjoy lounging. Lunch menu was poor for price. Nowhere quiet warm and comfy to sit with our friends/family as wedding took over the hotel ground floor.

very pleasant stay

Customer review rating 4.4/5

Emily Friends - 10/09/2019 AccorHotels review

Very nice and easy location. Right next to parking and was given discount off so we were very pleased. Our first room the air con wasn't working, so they moved us and all was well! Lovely pool and spa facilities, breakfast was great and all the staff were very friendly, welcoming and helpful. We had a fantastic stay.

Dear Emily C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Nice rooms

Customer review rating 4.4/5

Anonymous Couples - 10/09/2019 AccorHotels review

Great room. Arrived very late and had no problem checking in. Its just a shame when I initially booked, I had enquired about being able to drop bags early and never received a response.

Dear James O., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager
Customer review rating 4.4/5

Andrew Families - 09/09/2019 AccorHotels review

excellent hotel - super friendly and helpful staff

Dear Andrew F., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

nice hotel terrible breakfast service

Customer review rating 4.4/5

Mrs A. W. Couples - 09/09/2019 AccorHotels review

at breakfast time we were extremely unhappy with the service we wasnt shown to our table the girl pointed and said over there then we waited ten minutes in a large queue for hot food no sausages no bacon and indeed no plates had to ask three times to get a cup of coffee we sat there and was aproached by a member of staff (duty manager ??) and asked if we were ok we told him all about the terrible experience he asked for our room number and said he would make sure we didnt have to pay for breakfast this obviously didnt happen at the very least i expect you to honour your agreement. my husband and i have been customers of accor for many years and allways search for your group 1st when using hotels regards mrs anne-marie w.

Dear Anne-Marie w., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of £50 will be issued to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Very good but let down by poor quality pillows

Customer review rating 4.4/5

Ian Families - 09/09/2019 AccorHotels review

Very good but let down by poor quality pillows

Dear Ian L., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Very good service

Customer review rating 4.4/5

Lorraine A. Business - 09/09/2019 AccorHotels review

Nice room, quiet stay but overall the restaurant staff really made this hotel stand out from the hundreds of others I stay at. Both the young local lady waitress (I believe she was new) and young french waiter where so attentive, kind, chatty and nothing was too much trouble for them. Food was also delicious- these staff members are a credit to your hotel and really made my evening stand out from other hotels. Well done!

Dear Lorraine A., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

One night stay

Customer review rating 4.4/5

Bs Couples - 09/09/2019 AccorHotels review

Excellent helpful staff. Dinner & Breakfast Good

Dear Brian S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Mrs Sarah H.

Customer review rating 4.4/5

Sarah H. Couples - 08/09/2019 AccorHotels review

Arrived and shown to our room which was dirty, this was then cleaned, so we went back to the room To find the floor still hasn’t been hoovered full of bits including a toe nail. We then got upgraded to a different room which looked exactly the same. Not sure we would come back now which is a shame, this is our first visit back after having children on our 5th wedding anniversary and felt very let down.

Relaxing

Customer review rating 4.4/5

Anonymous Couples - 08/09/2019 AccorHotels review

Arrived to a smiling helpful receptionist. Check in was efficient. The room was very spacious. 2 things that made it excel were the spa and breakfast.

Dear Judy L., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

It did what it says on the tin

Customer review rating 4.4/5

Anonymous Business - 08/09/2019 AccorHotels review

Perfectly satisfactory. Decent room, good shower, nice staff, good breakfast. Just what was required.

Dear Timothy P., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Good location

Customer review rating 4.4/5

Matt S. Business - 08/09/2019 AccorHotels review

Pleasant hotel. Well located. Welcoming staff. The lift was broken and there is very limited local real ale now that the bar menu has been changed, but otherwise good.

Dear Matthew S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Great 4* hotel in the centre of town

Customer review rating 4.4/5

V L. Business - 07/09/2019 AccorHotels review

Good quick check in, breakfast variety good and very attentive staff, in fact the best breakfast service I've experienced in a long time. Beds comfortable but are nearing the end if their life span.

Dear Vikki L., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Excellent city location, good value close to parking

Customer review rating 4.4/5

Anonymous Business - 06/09/2019 AccorHotels review

Pleasant stay and personable staff

Dear David A., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Business trip

Customer review rating 4.4/5

Sami Business - 06/09/2019 AccorHotels review

Elevators were not working very well

Dear Sami Sakari T., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager
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