Mercure Sheffield St Paul's Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 2,971 reviews
Mercure Sheffield St Paul's Hotel & Spa
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Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Beauty salon
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE
sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   ARUNDEL GATE

  • SUPERTRAM :   SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodations

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic double or twin room

  • Max. number of persons: 3
  • Area: From 28
  • Satellite/cable colour TV

Privilege King Size Bedroom

  • Max. number of persons: 3
  • Area: From 28
  • Satellite/cable colour TV

Junior Non Smoking Suite with King bed

  • Max. number of persons: 3
  • Area: From 35
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Satellite/cable colour TV

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,488 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,971 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great city centre hotel at a good price

Customer review rating 4.4/5

Sf Couples - 13/08/2019 AccorHotels review

Great location, helpful staff as always

Dear Sharon F., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Corners being cut and we noticed.

Customer review rating 4.4/5

Anonymous Families - 13/08/2019 AccorHotels review

Stayed before a few times but worse Each time. This stay - no valet parking, so had to manage with small children and bags with no help - no mattress provided for baby cot. Previously there. We asked repeatedly for one but nothing. 1 y old had to sleep with us in main bed. - minibar not stocked in suite. Had to ask - tv broken and not tested. Took 45min to fix when was trying to put child to sleep - suite meant to come with nicer toiletries but bare minimum and same as standard room - hand print on head board from previous occupant not cleaned. Clearly from a sexual act. I don’t want to cause a fuss about this on checkout. I just want to get out of the hotel.

Fine

Customer review rating 4.4/5

Anonymous Couples - 13/08/2019 AccorHotels review

Everything was gone however it was disappointing that complimentary water in the room was reduced to one teeny bottle oin the fridge. Not everyone drinks coke. Plus no biscuits anymore.

Dear Sarah M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Pleasant

Customer review rating 4.4/5

Anonymous Couples - 13/08/2019 AccorHotels review

We arrived and was greeted by a smiling gentleman. After checking in we had to wait to use the lift as one wasn’t working and the hotel was busy. Eventually we reached our room which was lovely, it was clean and spacious. Unfortunately the extraction fan in the bathroom was constantly making a loud drumming sound which could be heard with the door shut. During the night I used the bathroom and tried to turn the bathroom light on and it just flickered on and straight off. Making the use of the bathroom difficult as I had to disturb my partner by using the main light. The noise of the fan affected both mine and my partners sleep making us both very tired the next morning. The lights didn’t continue to work in the morning which again made showering and getting ready very difficult. We didn’t report the fault straight away as we didn’t want someone in our room making more of a disturbance during the night. After breakfast which was very nice we decided to check out early and catch an earlier train. Again there was a dreadful wait for the lift as our room was on the fifth floor. The lights in the bathroom came back on whilst we were vacating our room.

Dear Donna V., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Good service good sleep

Customer review rating 4.4/5

Brian O. Couples - 13/08/2019 AccorHotels review

Over all a very pleasant relaxing stay breakfast and evening meal both excellent specialy the soft shell crab hope it’s on the menu next time

Dear Brian O., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Brilliant

Customer review rating 4.4/5

Andy J. Couples - 13/08/2019 AccorHotels review

Great hotel great staff great stay

Dear Andy J., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

lovely hotel

Customer review rating 4.4/5

Kerry Couples - 13/08/2019 AccorHotels review

The room was clean as was the bathroom. Lovely hotel in a great location

Dear Kerry H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Excellent!

Customer review rating 4.4/5

Alun O. Families - 12/08/2019 AccorHotels review

Relaxing and perfect location for city centre. parking nearby in secure and discounted carpark Q-Park

Dear Alun O., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Generally good but breakfast provision has gone downhill.

Customer review rating 4.4/5

Philip G. Business - 12/08/2019 AccorHotels review

Generally good but breakfast provision has gone downhill and 1 lift is out of order again !

Dear Philip G., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Ok

Customer review rating 4.4/5

Anonymous Business - 11/08/2019 AccorHotels review

I have stayed here several times before and the Novotel next door. One lift was out of order (one of two) the whole stay. The room was quite noisy both from the corridor and adjacent rooms (one in particular that seemed to be having a meeting at 2am). It is a nice hotel and good value mid week but I’m not sure it is better than the Novotel next door.

Dear Kevin Q., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Another great stay.

Customer review rating 4.4/5

Michelle O. Couples - 11/08/2019 AccorHotels review

Once again a great stay at the hotel. Everything went smoothly from arrival to check out. The room was well appointed and very clean and comfortable. Everyone was friendly and professional.

Dear Michelle O., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Great experience

Customer review rating 4.4/5

Anonymous Families - 11/08/2019 AccorHotels review

Had a great time. Only thing is the coffee in the morning at breakfast. It really isn’t great and I would recommend changing it.

Dear Francein S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Successful visit

Customer review rating 4.4/5

L. Couples - 09/08/2019 AccorHotels review

Tried Mercure this time on a regular visit to Sheffield to see family. Liked our room, reception staff efficient and bar area pleasant to sit in to chat. Parking not straight forward but we will know next time. Will choose Mercure again.

Dear Williams L., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Good quality hotel in a great location

Customer review rating 4.4/5

Sue W. Business - 09/08/2019 AccorHotels review

Room, bar area, spa, staff all excellent. Only criticism is that although the buffet breakfast had lots of choice, many of the cooked items were only lukewarm.

Dear Susan W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

5*

Customer review rating 4.4/5

Olivia H. Families - 09/08/2019 AccorHotels review

Clean room & friendly team members. Everyone went out of the way to make my toddler feel welcome, especially the gent seating at breakfast and a brunette lady on reception (i didnt get her name) but she even made the effort to come around the desk to talk to us and koo over my newborn. 5* service

Dear Olivia H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

A short but happy stay.From the warm and friendly

Customer review rating 4.4/5

Sue Friends - 09/08/2019 AccorHotels review

From the warm and friendly greeting on our arrival this was a most enjoyable stay. The spa was excellent and the bar staff in the evening presented the drinks most attractively.

Dear Susan G., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Definitely not an "up-market" hotel

Customer review rating 4.4/5

Sara H. Families - 08/08/2019 AccorHotels review

I booked online but then had to phone the hotel because the booking confirmation did not reflect my request - we were one adult and one child requiring a twin room but the booking came up as 2 adults sharing a double room. When we checked into our room the wardrobe doors were broken so we could not unpack to hand anything up or access the drawers. Shampoo was provided but not conditioner. The next day, room service left us with no toilet paper and also took the spare room key. The receptionist was unable to give us directions to Ponds Forge Aquatic Centre despite the fact it was the week of National Championships. Neither did reception ever have an umbrella to lend us on the various occasions we needed to go out when it was raining. The nightly room price was hiked as soon as Nationals started. Overall the experience was disappointing considering the expense and I would not book this hotel again.

Dear Sara H., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

OK

Customer review rating 4.4/5

Tom Business - 08/08/2019 AccorHotels review

Bins were left in the surfaces when I entered the room. Other than that it was OK

Dear Thomas M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Left feeling disappointed and confused.

Customer review rating 4.4/5

Chris B. Couples - 08/08/2019 AccorHotels review

My wife and I arrived on the 5th to stay 1 night celebrating our 2nd wedding anniversary. We had stayed at this hotel in 2017 when we got married on the 5th of August. We ate out and then had drinks in the bar. The room was paid for online and the drinks we paid for as we had them. Before returning to the room we decided to add breakfast for the following morning which was £10 each. My wife paid for this at reception via card. She also purchased a snickers bar for £1.50 and paid cash for this. The following morning after breakfast we went to check out. We were surprised when told we owed £3.00 for drinks! We disputed this straight away as all the drinks were bought as we had them. We were then told it was not for drinks but for 2 snickers. Again we explained we only had the 1 which was paid for via cash. I felt like a criminal! The person on reception said he would have to check the CCTV. I said I wanted it checking straight away, but was told that maintenance would need to do it. I asked to be contacted once it had been checked to ensure there was not a problem. The man on reception took my number. Not long after leaving I received a call which my wife took as I was driving. Everything was confirmed, 1 sniker paid for with a £10 note and change given. The experience really was a sad way to end our night away especially for us celebrating our anniversary. To me it doesn't matter if it was £1.50 or £150, our honesty and integrity were being put in question. Also not being able to resolve the issue whilst in the hotel meant we left feeling like petty criminals worrying what was going to happen. Although we knew we had done nothing wrong what if the CCTV camera angle did not show what had happened? We both felt sick waiting for the call. We were intending on returning for future anniversaries but I doubt we will now.

Brilliant!

Customer review rating 4.4/5

Sandra Families - 08/08/2019 AccorHotels review

A lovely stay. Staff were very welcoming, particularly Sandeep on reception and Gregory and Claudia in the restaurant. Bedrooms were clean and quiet with everything in place for a very comfortable stay including a fridge and air-conditioning. The location was excellent with easy access to all the amenities Sheffield has to offer. Spa was enjoyable with a good range of treatments. Would definitely return!

Dear Sandra F., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager
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