Hotel - Mercure Sheffield St Paul's Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Sheffield St Paul's Hotel & Spa

4.0/5 2,721 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 77.00 GBP Non member rate
From 73.15 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

With 163 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 163 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,400 reviews

Our guest reviews for Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,721 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Cecilia D. Solo - 07/11/2018 AccorHotels certified review
« Exquisite »

Rarely have I stayed in another Hotel in the World, where so much attention to detail has been committed to. The whole building was a work or art, in a wonderful city. The room was pure luxury and I enjoyed my stay very much indeed. I will be sure to return to an amazing Hotel with just wonderful and dedicated staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cecilia D., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Karin Families - 07/11/2018 AccorHotels certified review
« good »

good experience. would like to thank the staff who found my son's wallet and called us to return it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karin H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Couples - 07/11/2018 AccorHotels certified review
« Mrs »

The receptionists were plesant and welcoming. The room was clean and well decorated. We were staying on the night of our wedding. Although hotel was satisfactory I didn’t feel very special. Also the spa was dirty. The steam room wasn’t working and the whole area seemed in need of referbishment. In fact we walked down got changed and walked straight back up without using the facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth H., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Danielle Couples - 07/11/2018 AccorHotels certified review
« Miss »

The whole experience was nice Staff was lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle E., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Mrs P. D. Couples - 07/11/2018 AccorHotels certified review

we were upgraded as the classic room was unsuitable. We were in a Privilege Room which we were pleased with. The Receptionist "Amelia" was very helpful and kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth D., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Caroline Friends - 06/11/2018 AccorHotels certified review
« Very satisfied, comfy room, helpful staff »

Comfy room Friendly helpful staff Very good breakfas

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we H. your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Jh Families - 06/11/2018 AccorHotels certified review
« Comfortable stay in a great location »

Good value for money for city centre base. Smart hotel with lovely lounge bar and bedrooms. Service at bar a little slow but very well mannered and pleasant. Rooms comfortable but too hot even with air conditioning. Broader range of toiletries would have been nice and pillows the same size! Bed very comfortable. Did not take breakfast because it did not fit in with plans. Staff accommodating with check out. Spa area could do with tidy up and refurb but pool great size.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Business - 06/11/2018 AccorHotels certified review
« Clean and well equipped room »

It was a nice stay at Mecure, convenient location and great breakfast. However, check in took quite some time to process, and required multiple times of checking with front desk before being processed to check in. Noted that additional requests requires additional fee, ie late checkout at 20£/hour, where other international hotels are flexible with that. Good to reconsider the charges especially when hotel room charges are considerably pricey already. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear LanYan G., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

John M. Families - 06/11/2018 AccorHotels certified review
« Another fine stay at The Mercure, St Paul »

It was very good as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Vicky Friends - 06/11/2018 AccorHotels certified review
« One night stay in Sheffield »

Really lovely helpful staff, comfortable room, great food and nice spa and pool

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria K., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Gaynor B. Families - 05/11/2018 AccorHotels certified review
« Fantastic »

The staff were so helpful and friendly . The faculties were first rate and our rooms overlooking the peace gardens were perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaynor B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Ruth P. Families - 05/11/2018 AccorHotels certified review
« A wonderful, friendly, luxurious stay in the heart of the city. »

Absolutely fantastic. We came as a family of parents plus 4 children and our stay could not have been more perfect. The reception welcome was lovey, rooms spotlessly clean and swimming pool facilities more than we could have hoped for. The concierge was so helpful and sorted out an issue with the children's camp beds immediately by supplying us with an extra mattress for an older child. The breakfast was lovely and again the staff were so friendly and kind. I can not praise this hotel and staff highly enough and we will most certainly be back. Thank you so much for making our trip so special

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth P., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Couples - 05/11/2018 AccorHotels certified review
« good »

there was an error with our room but this was soon rectified

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Joanne Business - 05/11/2018 AccorHotels certified review
« Lovely stay »

Lovely room, spacious and clean. Breakfast was very tasty, plenty of choices, and it made me very happy to see prepared veggie sausages - which were so nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ioana O., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Jill Couples - 05/11/2018 AccorHotels certified review
« Excellent hotel »

Have stayed before and will stay again as always my first choice in Sheffield. Comfy, welcoming hotel in perfect location with great facilities and good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill D., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Ss Business - 04/11/2018 AccorHotels certified review
« Great room, good staff, terrible food. »

While everything else was good, the food at the restaurant was extremely bad. Our mains were too salty and one was completely inedible. Staff at reception and serving staff at the restaurant were very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sanjit S., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

John Couples - 04/11/2018 AccorHotels certified review
« Tv »

For an expensive room the TV and entertainment system is very poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear John L., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Keira W. Couples - 04/11/2018 AccorHotels certified review
« fantastic »

amazing from start to finish

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keira W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Naomi B. Couples - 04/11/2018 AccorHotels certified review
« Friendly and relaxing »

Lovely stay, very helpfull staff. Loved the spa.....shame the sauna was out of order though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naomi B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

John F. Friends - 04/11/2018 AccorHotels certified review
« OK »

Inadequate parking facilities; bar was overwhelmed with insufficient staff due to a small wedding party that required us to wait for 15-20 mins before being served with drinks. Bar staff deducted cost of one drink due to embarrassing delay. Breakfast chaos as is to be expected and planned for at peak Sunday morning times. Insufficient tables; waiting for food; advertised omelette-making service stressed; staff clearing away customer table when they went for more food etc. Room quiet and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John F., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately the wedding party was unexpected and as such we were unable to staff for it. I am sorry that you had to wait for service. With regard to car parking - we are a city centre hotel and were not allowed car parking when the planning permission was granted. I agree I wish we did have car parking - however we do state that very clearly prior to everyone's arrival. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 77.00 GBP Non member rate
From 73.15 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates