Hotel - Mercure Sheffield St Paul's Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Sheffield St Paul's Hotel & Spa

4.0/5 2,652 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

With 163 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 163 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,033 reviews

Our guest reviews for Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,652 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Paul S. Solo - 11/08/2018 AccorHotels certified review
« The Very Revd Dr »

Very good. Attentive service, on the whole. Very clean and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anonymous Families - 11/08/2018 AccorHotels certified review
« Comfortable stay at they Mercure hotel in Sheffield »

Comfortable and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma P., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Clare H. Families - 10/08/2018 AccorHotels certified review
« Satisfactory »

Would have been improved by being able to book twin room online

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clare H., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Chris M. Families - 09/08/2018 AccorHotels certified review
« Great location but rooms need an upgrade »

Locations great but rooms poor in terms of decor and bed quality,stayed for 17 nights and was not recognized as silver member despite being Fairmont member previously.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Jason C. Couples - 09/08/2018 AccorHotels certified review
« Satisfied »

Stayed with my wife for an overnight visist to Sheffield. The stay was fine. Nothing really to complain strongly about, just minor niggles. (1) Had a couple of drinks in the bar on Tue afternoon, 4-6pm ish. The bar counter top itself was very untidy, giving a messy unprofessional image to anybody sitting in the bar. The coutner top was completely full of dirty glasses, and other junk, eg an old cash till (unplugged) dumped on the corner. It was not a bar that a customer would feel happy being served from. (2) A light bulb was out in the bathroom - not an issue really. I reported it to reception on checkout. (3) I wasn't overly impressed with the room for a rate of £189. I expected more. The TV was tiny, and positioned strangely (offset) in relation to the bed. (4) On checkout the bill seemed approx correct (room rate + bar bill). I didnt view the bar bill detail at checkout. On return home and receiving an emailed bill, i noticed 2 x £2 charges from the bar. I have no idea what these were, but it's so insignigicant i couldnt be bothered to contact the hotel and find out what they were. As i say, we enjoyed our stay overall, but the small niggles just detracted from a perfect stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Andy Business - 09/08/2018 AccorHotels certified review
« Highly recommend »

Great location, high standards throughout, excellent spa and pool. Highly recommend for business or for visiting Sheffield.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy R., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Anna R. Families - 09/08/2018 AccorHotels certified review
« Mrs Anna R. »

Disappointing Standards in the rooms have dropped Espresso machine was missing a drip tray and the maids couldn’t get another tray for it. The shower smelt awful due to the mould. The curtains didn’t even match. 3 days before I could get my room cleaned at an appropriate time. TV played up. To top it off, my car was valet parked next to a badly leaking gutter and was left with terrible call staining which I have had to get professionally cleaned

Mos Families - 09/08/2018 AccorHotels certified review
« Lovely hotel in the center of Sheffield »

Good location and convenient for everything you need in Sheffield.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Objoon T., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Hayley A. Families - 08/08/2018 AccorHotels certified review
« A wounderful way to spend my birthday »

Fantastic staff who are always friendly and helpful Lovely spaceous rooms that are clean Excellent food both evening and breakfast Amazing time at the spa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hayley A., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

T M. Business - 08/08/2018 AccorHotels certified review
« Ok »

- Room was nice and bathroom decent size but no water in room, no shower cap , no body lotion. Other hotels have this. - good location, staff decent and nice decor - gym was excellent however air conditioning in gym was broken and it was incredibly hot in the evening there . Far too hot to exercise. - pool was closed on 2nd morning I stayed and closed at 7pm on the Sunday I arrived which was annoying. Pool Changing rooms on Monday evening were awful- wet towels everywhere, slippers, packets for the slippers, general mess - pointed out to staff who went to check - breakfast really poor. Bread was all bad quality, toaster hopeless; fruit selection not great, yoghurt warm etc etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thea m., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Miss R. Families - 07/08/2018 AccorHotels certified review
« Great Location, Friendly Staff. »

The hotel is in a very good location. The staff are very friendly and attentive. The room was adequate, maybe the bathrooms need a little sprucing up. We had two children with us who both loved the breakfast and also the staff at breakfast time were really cheery with them. The hotel has a nice atmosphere and because of its location in the botanical gardens. We would return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie R., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Fred Business - 07/08/2018 AccorHotels certified review
« neglected and tired hotel needs fresh impetus »

it felt like running in mud, the rooms and facilities felt old and tired. some staff did their best to overcome this

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben Hope you are well? Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do take on you feedback and thank you for taking the time to raise it. I understand the sink in your bedroom wasn't draining as swiftly as it should have. The room had been occupied the night before and the previous guest hadn't raised it as a concern and as such we were not aware of it. I am pleased to advise it was rectified immediately upon your departure. I am also aware that the team here allowed you to amend your reservation despite it be booked on a non changeable rate. I was pleased that they should this flexibility to you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. It would be nice to catch up for a coffee and I hope life is treating you well. Best Regards Luisa Esposito General Manager

Rosa H. Couples - 07/08/2018 AccorHotels certified review
« Very nice »

The room was amazing, we have enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosa H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Laura Friends - 07/08/2018 AccorHotels certified review
« Booked via a wedding booking however couldn't get into room to get ready for the wedding! »

Unfortunately I couldn't make use of the hotels facilities other than the reception toilet as I was not able to check in early even though I had booked via a wedding party booking and they therefore knew I was atte ding the wedding. I therefore didn't get to see my room until gone midnight which I'm sure at that point you can understand I was very tired and went to sleep. I therefore could have booked to stay anywhere and at a much cheaper rate. Breakfast was ok however the fruit salad area was all uncovered leading to lots of flies around the food.

Mr T. Couples - 07/08/2018 AccorHotels certified review
« Excellent service room and staff »

Our 10th wedding anniversary

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew t., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Adam S. Friends - 06/08/2018 AccorHotels certified review
« Excellent stay! »

Thoroughly impressed with the hotel and the wonderful staff that work there. The hotel feels warm & friendly and nothing is an issue for any of the staff we encountered. The location is perfect for a Sheffield City Centre stay and the breakfast is delicious. Overall this was a great stay and we will definitely be booking in again. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam Henry S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Andrew M. Couples - 06/08/2018 AccorHotels certified review
« Great location, good staff, however, the complimentary newspaper never arrived, check in was slow and food service took over an hour »

If food service is delayed the staff should do a better job of setting expectations. Don’t ask guests which complimentary newspaper they would like and fail to deliver it. Reception staff seemed overwhelmed at check in. Hotel was spotlessly clean, location is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew M., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Mark D. Families - 06/08/2018 AccorHotels certified review
« Sons wedding »

Had a good stay lovely breakfast . But not a great nights sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark d., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

L H. Families - 06/08/2018 AccorHotels certified review
« Comfortable clean and working thermostat! »

Very good but out most of the time. Staff extremely professional whilst still friendly. Time for the customers. Only had to queue once (for reception).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynda H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Martin B. Families - 05/08/2018 AccorHotels certified review
« Poor room »

On arrival at approximately 5.30pm we were checked in to our room. I had booked a family room as my young daughter was staying too. The room only had a double bed, we contacted reception and stated we were a bed short. Bins were on top of desk and bathroom counter and all the draws were wide open, toilet roll was used and towels and cups were enough for two rather than 3 people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin B., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

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