Mercure Sheffield St Paul's Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 2,871 reviews
Mercure Sheffield St Paul's Hotel & Spa
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Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • icon_thalassoNearby
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

***IMPORTANT NOTICE - our swimming pool will be out of order from 7th May 2019 until 21st May 2019 for essential maintenance work***

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE
sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   ARUNDEL GATE

  • SUPERTRAM :   SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodations

With 163 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic double or twin room

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron
  • Direct dial telephone(...)

Privilege King Size Bedroom

  • Max. number of persons: x3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Non Smoking Suite with King bed

  • Max. number of persons: x3
  • Area: From 35
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450 m²

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more
Mercure Sheffield St Paul's Hotel & Spa Meeting Room

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,057 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,871 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Disorganised maybe or maybe just dodgy

TripAdvisor rating 4.0/5

cawdorMarlborough Business - 16/04/2019 TripAdvisor review

Booked privileged given a non-privileged room - assured it was right room type despite all evidence to contrary that it was not. Eventually changed to room type i had booked. Funny they were trying to get people to upgrade for a fee when i first arrived. Difference v clear between room types. Still towels mean. Poorly stocked - no water.

Dear cawdorMarlborough Thank you for you review. I have tried to identify your booking however unable to. I am sorry that you didn't have a great stay with us and would be grateful if you would contact me on luisa.Esposito@accor.com to allow me to fully investigate your feedback. I look forward to hearing from you Luisa Esposito General Manager

Good

Customer review rating 4.4/5

Kate R. Families - 14/04/2019 AccorHotels certified review

Very pleasant staff particularly in the restaurant- a very helpful Indian man who was very attentive. Breakfast- food on the buffet not that fresh. Bacon dry and sausages inedible

Dear Oliver R., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Mrs Jill W.

Customer review rating 4.4/5

Anonymous Families - 13/04/2019 AccorHotels certified review

Had a great stay over for a special wedding party.

Dear Jill W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Great hotel, really good location

Customer review rating 4.4/5

Samantha F. Couples - 13/04/2019 AccorHotels certified review

Really enjoyed our stay. Our room was lovely and clean, really spacious and the added extras like free cold drinks and access to the spa is great. Our only downside would be there was only one complimentary robe in our room and there wasnt a mirror next to a plug socket making it awkward to get ready. Other than that we had a great stay and would definitely recommend it.

Dear Samantha F., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Decent room, decent friendly service and nice pool

Customer review rating 4.4/5

Noa Families - 13/04/2019 AccorHotels certified review

Brief stay with a baby, went with no problems, spacious room, nice pool and friendly staff

Dear Luke M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Nice enough hotel but don't rely on the wifi

Customer review rating 4.4/5

Stephen Business - 13/04/2019 AccorHotels certified review

Clean comfortable rooms and friendly staff. The wifi however is incredibly slow and if you are looking to work on it then forget it.

Dear Stephen D., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager
Customer review rating 4.4/5

Anonymous Couples - 13/04/2019 AccorHotels certified review

Excellent hotel, staff extremely efficient, clean, tidy, relaxing and facilities were great at no extra charge.

Dear Sally B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Good location

Customer review rating 4.4/5

Derek M. Couples - 12/04/2019 AccorHotels certified review

Good location, had a privileged room on 5th floor

Dear Derek M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Excellent stay

Customer review rating 4.4/5

Laura Couples - 12/04/2019 AccorHotels certified review

It was perfect.from the staff to the room to the noise level it was so quiet which was brilliant.we were there for our 10 year anniversary and it was amazing

Dear Laura C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Nice stay but more staff needed.

Customer review rating 4.4/5

James S. Couples - 12/04/2019 AccorHotels certified review

We had a really lovely stay for our anniversary, the reception staff were lovely, especially Sandeep, the room was great (we were upgraded!) and the spa was perfect. Only reason the rating isn’t higher is that the bar and breakfast need more staff on, especially the latter where there was a long queue because of delays clearing tables. We’ll definitely be back! Thank you :)

Dear James S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Great location great staff, room a bit tired

Customer review rating 4.4/5

Mark G. Couples - 12/04/2019 AccorHotels certified review

Have stayed 3 times and always impressed by the staff and their level of service. Great location and in the main an enjoyable stay. The room however was a little tired with the toilet cistern dripping constantly, the sink very slow to drain away, pillows very lumpy (these were changed quickly and the new ones much better). Wouldn’t stop us returning but just a little glich that hadn’t been there on previous visits. We were room 310 by the way.

Dear Mark G., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Not very welcoming at check in.

Customer review rating 4.4/5

Richard B. Couples - 12/04/2019 AccorHotels certified review

Got the impression that they just wanted to get as much money out of us as they could. Asked if we wanted to pay £45 for a earlier check in,said we didn't want to then told straight away that the room was ready anyway .It was a birthday treat for me but not impressed with the man on front desk,stayed at Kenwood Hall the previous week and had a smashing time.

Lovely stay

Customer review rating 4.4/5

Dawn Friends - 12/04/2019 AccorHotels certified review

A well-sized room, polite staff and nice breakfast. The spa facilities were quite good too.

Dear Dawn G., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Great location and spa but missing a few touches

TripAdvisor rating 4.0/5

Das_Boot2013 Family - 10/04/2019 TripAdvisor review

We stayed in two rooms at the weekend and the hotel was fine. The rooms are nice, the spa is great, the location couldn't be better for central Sheffield. Slight downsides came in the form of the very expensive parking (£30 for valet or £17 for NCP) and the fact that dirty plates and glasses had been left out on the floor near the first floor stairwell and they remained there for the duration of our stay (I did notify reception) - not going to ruin our trip but not the sort of thing that would occur in a grander hotel. Also note the restaurant was empty (and expensive) when all those nearby (there are loads) were heaving on Saturday night so take that as a sign! If however you are looking for a good quality hotel in central Sheffield then this is absolutely fine and the spa really is a cut above the standard hotel one!

Dear Das_Boot2013 Thank you very much for taking the time to review your stay with us at Mercure Sheffield St Paul's Hotel and Spa. I was pleased with many of your comments and disappointed to read some. Please accept my sincere apologies for the shortcomings you experienced. I will share this with the team and we will use it to better improve the services we offer. Best Regards Luisa Esposito General MANAGER

Great place good vibes.

Customer review rating 4.4/5

Darren Couples - 08/04/2019 AccorHotels certified review

Stayed at this hotel a few weeks back. I'd accidentally booked it on a different day, the week before. I phoned the reception to try and sort this but was met with a very unpleasant and unhelpful receptionist. I sorted it though booking.com. So apart from this I cant complain, from the second we walked in to the second we left we was well looked after, the facilities and room where exactly what I expected so i wasnt disappointed. So again apart from the rude receptionist I would have given a 10/10 but have to mark points for that. So 8/10, All in all I will define be returning asap

Dear Darren M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will investigate your feedback with regards to the receptionist, my sincere apologies for this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Will return

Customer review rating 4.4/5

Natasha W. Couples - 07/04/2019 AccorHotels certified review

Lovely hotel. Nice room and the Spa was an added luxury.

Dear Natasha w., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Room smelt of urine

Customer review rating 4.4/5

Emma Couples - 07/04/2019 AccorHotels certified review

Really like the hotel and staff are great but this visit there was a strong smell of stale urine in our room

Dear Ms. W., Greetings from Mercure St. Paul’s! Thank you for taking the time to share your feedback in regards to your recent stay at the Mercure St. Paul’s Hotel & Spa. Firstly, please accept our sincere apologies for the obvious inconvenience and discomfort that you experienced and this is certainly not indicative of our usual high standards. It is the goal of our team here at the Mercure St. Paul’s that our guests feel as comfortable as possible, which give us the opportunity to establish a long-lasting relationship. I would like to apologies once again for the inconvenience caused. I would be most grateful if you could either forward me your contact number and best time to reach you or perhaps give me a call back on 01…, so we are able to discuss your experience during your recent stay in more detail. With kind regards, Sandeep Kainda Operations Manager Rooms

Nice hotel - pleasant staff

Customer review rating 4.4/5

Ngb Families - 07/04/2019 AccorHotels certified review

The hotel was fairly pleasant - let down by staff not always communicating effectively. The manager could not tell me up front what the shower facility was like in the limited mobility room. The room was lovely and with good showering facilities but why was it so far from the lift? One night we ate in the hotel but we ordered a la carte and never actually received the meal. Perhaps if we'd been told in the first place that only the set menu was being facilitated. The spa facilities were not up to par either, the steam room wasn't working, the aromatherapy shower was old and tired with cold water and the pool water was fairly cold too so we didn't end up spending much time down there. Having said that most people were extremely friendly and understanding and were sorry when we mentioned the meal (or lack thereof) but it was a shame.

Dear Ms. B., Greetings from Mercure St. Paul’s! Thank you for taking the time to share your feedback in regards to your recent stay at the Mercure St. Paul’s Hotel & Spa. Firstly, please accept our sincere apologies for the obvious inconvenience and discomfort that you experienced and this is certainly not indicative of our usual high standards. It is the goal of our team here at the Mercure St. Paul’s that our guests feel as comfortable as possible, which give us the opportunity to establish a long-lasting relationship. I would like to apologies once again for the inconvenience caused. I would be most grateful if you could either forward me your contact number and best time to reach you or perhaps give me a call back on 01…, so we are able to discuss your experience during your recent stay in more detail. With kind regards, Sandeep Kainda Operations Manager Rooms

Lovely hotel, helpful staff.

Customer review rating 4.4/5

Lucy H. Couples - 07/04/2019 AccorHotels certified review

We didn't have time to use all the facilities and this would have probably increased our rating. We'd have like to see Yorkshire tea targeted than twining a-very minor criticism!!!

Dear Lucy H., Thank you for taking the time to share your feedback in regards to your recent stay at the Mercure St. Paul’s Hotel & Spa. It was an absolute pleasure work with you. Thank you for your kind feedback. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be advised that we have added your Yorkshire tea request to your profile and will try to keep some available during your next visit. Thank you again for sharing your experience and we look forward to welcoming you back in near future. Sandeep Kainda Operations Manager – Rooms

Mr Andrew R.

Customer review rating 4.4/5

Andrew R. Families - 06/04/2019 AccorHotels certified review

Beautiful anniversary and we would be delighted to come again

Dear Mr. R., Thank you for taking the time to share your feedback in regards to your recent stay at the Mercure St. Paul’s Hotel & Spa. It was an absolute pleasure work with you. Thank you for your kind feedback. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcoming you back in near future. Sandeep Kainda Operations Manager – Rooms
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