Mercure Sheffield St Paul's Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 2,928 reviews
Mercure Sheffield St Paul's Hotel & Spa
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Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE
sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   ARUNDEL GATE

  • SUPERTRAM :   SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodations

With 163 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic double or twin room

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron
  • Direct dial telephone(...)

Privilege King Size Bedroom

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Non Smoking Suite with King bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450 m²

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,306 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,928 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Disappointed given the room price

Customer review rating 4.4/5

K G. Couples - 18/06/2019 AccorHotels certified review

The room was not up kept particularly well. There was an odd smell in the bathroom and the floor tiles to the bathroom were damaged. I paid for the upgraded room, but did not feel the room or the facilities were up to the price. It’s AccorHotels on business and have found the upgraded rooms in the Novotel much better and for a better price.

Dear Karl G., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Great just some expected things missing

Customer review rating 4.4/5

Dcp Families - 18/06/2019 AccorHotels certified review

We really enjoy staying at the hotel it is our favourite in Sheffield. However there was a few things that I felt was lacking. The rooms are a little dated with older TVs where people now expect Smart TV No drinking water in the rooms which is standard at lower end hotels such as Premier inn and Travellodge along side the Tea and coffee. The childs bed was quite old fashioned these days most hotels have 'daybed' style. Also the Spa although lovely to have needs a revamp some of the thermal spa elements felt a little dirty; but was still usable. I will say though all of the front of house staff were accommodating. The girl who checked us in was personable and professional and knew her role well. Chloe in the restaurant was fantastic she had such a way with her both my husband and I were very impressed as was my daughter. And all the staff in the bar were so attentive. The only problem I had was staff on phone yesterday when I called to gain a copy of my invoice the gentleman on the phone was pretty rude and did not explain himself well. All in all a good stay.

Dear Dawn C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Location very convenient, hotel facilities good

Customer review rating 4.4/5

Mrs Y. Couples - 18/06/2019 AccorHotels certified review

The stay was ok, our room was average for the price we paid. We had a put you up bed in our room made up. We booked a room for two, so had to walk around it, lessened the experience. Tv is a bit old. Staff very pleasant, breakfast very good

Dear Gillian y., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Mrs

Customer review rating 4.4/5

Anne K. Couples - 18/06/2019 AccorHotels certified review

This was our first time and everything was perfect. The staff were extremely professional and friendly

Dear Anne K., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Expensive and no better than a Premier In .

Customer review rating 4.4/5

Anonymous Couples - 18/06/2019 AccorHotels certified review

Not ideal. The check in was fine, but we were very disappointed by the room itself. Dated, smelly, dated TV, no coffee facilities and aircon which wasn’t working.

Was okay, expected a little more modernisation to bedrooms.

Customer review rating 4.4/5

Katie M. Friends - 18/06/2019 AccorHotels certified review

Welcoming staff on reception very pleasant. Dodmt expect the valet parking to be £30, but would have paid anything after being shouted at by a caretaker of the town hall next door for pulling over a few metres on the wrong side. When arrived in our room, there was a door open inside. Thinking this was a cupboard, I opened and walked in through an unlocked adjoining to a couple in next room barely clothed. They were as shocked as we were. Rang down to reception and a gentleman did come up straight away, with the wrong keys, a little huffing and puffing on his part and he went to get correct keys. Rest of staff pleasant, food okay.

Dear Katie M., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Miss

Customer review rating 4.4/5

Lois Couples - 17/06/2019 AccorHotels certified review

It was my first time in a mercure hotel and I loved it the spa was beautiful, as was the room. View was beautiful also.

Dear Lois H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Nice hotel, some minor issues

Customer review rating 4.4/5

Kenny W. Business - 17/06/2019 AccorHotels certified review

Nice hotel, great size rooms, had a nice view of the fountains. Great location and really close to plenty of bars and restaurants. Slight downside was the bathroom with some cracked tiles and a few rogue hairs. Breakfast was fine although I had to get up and walk over to waiting staff in order to get another pot of tea. Plenty of staff but just not looking around the room to see if customers are okay.

Dear Kenny W., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Fabulous stay, was made to feel very welcome.

Customer review rating 4.4/5

Lou P. Couples - 17/06/2019 AccorHotels certified review

We were greeted on arrival by friendly staff. They couldn't be more helpful with answering any queries we had. Room was comfortable, enjoyed a lovely three course meal and had a delicious breakfast The spa facilities were fantastic and the Hot Stone massage was most relaxing. Very enjoyable stay!

Dear Lucille P., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

great location and facilities

Customer review rating 4.4/5

Feroz Business - 17/06/2019 AccorHotels certified review

very comfortable stay; very good gym and spa; very helpful staff

Dear Feroz D., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Lovely hotel with great service

Customer review rating 4.4/5

Melanie Families - 17/06/2019 AccorHotels certified review

Excellent apart from having to wait more than 20 minutes to collect our bags because there was no concierge on duty and the 2 receptionists were busy. There was a queue of 10 people waiting.

Dear Melanie W., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Lovely spa hotel

Customer review rating 4.4/5

Swimparent Families - 17/06/2019 AccorHotels certified review

1 night stay with my child before a swimming event at Ponds Forge. Very convenient hotel , easy walk from the station and then to the pool . The room was large and comfortable and we enjoyed the pool and generous breakfast. Very happy with our stay.

Dear Rona L., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

A refreshing stay in an immaculate hotel

Customer review rating 4.4/5

Dr I. V. Couples - 14/06/2019 AccorHotels certified review

Excellent, loved every second of being in this hotel.

Dear Itai V., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Short Stay in Hotel

Customer review rating 4.4/5

Caroline Business - 14/06/2019 AccorHotels certified review

Short stay (1nt) to attend an event. Rooms large although bathroom lighting could be improved and parking an issue

Dear Caroline C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Great stay!

Customer review rating 4.4/5

Caitlin M. Couples - 13/06/2019 AccorHotels certified review

I loved the hotel in general, the bar was brilliant, and the gym and leisure facilities were some of the best I have experienced. A couple of small points I would say is the television in the room was temperamental, and the lightbulb above the wardrobe had gone out so it was very dark. These are all little things but thought I should let you know!

Dear Caitlin M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Great first visit at your hotel

Customer review rating 4.4/5

Stig R. Friends - 13/06/2019 AccorHotels certified review

Friendly, high service from your staff and clean rooms, unfortunately I missed breakfast due early departure 07:00 in the morning, but we got a sandwich and fruit with us.

Dear Stig R., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Good but not very good

Customer review rating 4.4/5

Tom B. Couples - 13/06/2019 AccorHotels certified review

We upgraded our room with the promise of a free mini bar which turned out to be 2 x small bottles of water and coke how tight is that. Also after a post on TripAdvisor the manager replied asking me to contact him which I did and he has not replied or been ack in contact. Shame as the hotel is well situated

Ideal location and extremely helpful staff

Customer review rating 4.4/5

Russel C. Couples - 13/06/2019 AccorHotels certified review

We only stayed for one night but your hotel was perfect with great food. The only disappointment was the parking not being clear. We park outside your hotel in a loading bay (the road directly outside was full of cars with no room) and dropped of our bags only taking five minutes as we checked in but within that time we had a parking ticket. We parked in one of your recommended car parks for the duration of our stay.

Dear Russell C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Spa Revival Stay

Customer review rating 4.4/5

Anonymous Friends - 12/06/2019 AccorHotels certified review

Lovely hotel in an enviable position. Spa facilities are good with varied treatments offered. Large rooms and bathrooms with separate walk in shower. Friendly and attentive staff. However, no drinking water offered in room and wine list prices to envy central London. Wine list is also very limited.

Dear Michaela D., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Simply Excellent

Customer review rating 4.4/5

Danf1 Families - 10/06/2019 AccorHotels certified review

I don't give 10/10 for no reason. The service was simply superb. The staff could not do enough to make you feel welcome - like a VIP basically! We can't wait to visit again - truly a brilliant place to escape for a couple of days!

Dear Daniel W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager
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