Mercure Sheffield St Paul's Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 2,941 reviews
Mercure Sheffield St Paul's Hotel & Spa
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Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Beauty salon
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE
sheffield
united kingdom

Tel: +441142782000

Fax: (+44)1142782076

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   ARUNDEL GATE

  • SUPERTRAM :   SHEFFIELD STAT.

  • By plane

    MANCHESTER At 67.9km / 42.19 miles

  • By plane

    NOTTINGHAM At 61.2km / 38.03 miles

  • By plane

    SHEFFIELD At 9.3km / 5.78 miles

  • By train

    SHEFFIELD At 0.8km / 0.5 miles

GPS :53.380455, -1.468413

Our accommodations

With 169 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic double or twin room

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron
  • Direct dial telephone(...)

Privilege King Size Bedroom

  • Max. number of persons: ‌3
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Junior Non Smoking Suite with King bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: City side *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE YARD

Type of cuisine: International

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHAMPAGNE BAR

Photo non contractuelle / Strictly non binding

The Champagne Bar @ St. Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 450 m²

  • Maximum capacity: 550 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,374 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,941 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Blood in the room

TripAdvisor rating 4.0/5

ellmer10 Family - 13/07/2019 TripAdvisor review

Booked the hotel for a spa day for my mother, only to find blood smeared on the light switches in the room. When we requested another room, reception escorted us to another room while uttering that we were “OCD”. We decided to try the spa but unfortunately this was again yet another let down. Overall staff were rude and unhelpful. Will not be staying here again.

Dear ellmer10 Thank you for your review of Mercure Sheffield St Paul's Hotel and Spa I was very disappointed to read your review an dam sorry that you didn't experience the service we pride ourselves upon. I have discussed your review with the team and please be assured we have taken the appropriate action regarding this. Best Regards Luisa Esposito General Manager

excellent

Customer review rating 4.4/5

Anonymous Business - 11/07/2019 AccorHotels certified review

Enjoyed it very much. The staff was amazing. The one thing I would add, is not enough bartenders on hand during a couple of nights during which the Children's Media Conference was going on, as it does every year. The wait at the bar was way too long.

Dear Hoda E., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Bellisimo

Customer review rating 4.4/5

Jonathan O. Couples - 11/07/2019 AccorHotels certified review

We were greeted warmly by very friendly reception, and enjoyed our brief stay in large room with all mod cons. Had fun in the spa before we left the next morning; swimming sauna & shower experiences

Dear Jonathan O., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Very unprofessional and upsetting stay

Customer review rating 4.4/5

Joshua K. Couples - 11/07/2019 AccorHotels certified review

I have stayed at this hotel many times and bring clients in the day a lot of the time and find the reception very good and facilities are always very clean and impressive. Although this stay was really ruined by spa naturel treatment at the start of the stay. The level of unprofessional conduct was completely out of order as we finished our massage from 2 to then suddenly 5 girls coming behind the desk making inappropriate comments to my newly become wife that my back was so stiff she needed to look after me more with them all of them grouped together, for her who suffers from anxiety was terrible. Also as we left the laughter was so obviously directed at us from the comments and was just very uncomfortable. It ruined the night as caused an argument between us which after a week of being married wasnt good and the hotel had to ring up late at night to ensure we were ok with raised voices coming from the room. This is not the first time this has happened here but the other incident was a couple of years ago.

Could do better

TripAdvisor rating 4.0/5

clare0bear Couples - 11/07/2019 TripAdvisor review

Paid for a junior suite, very disappointed, no extras in the room such as mineral water or paper (as advertised) also the main reason we booked a suite was to have extra room and order room service, what a let down, very limited menu, of maybe 5 items including fish and chips or a burger, not really an option for us and definitely a change to the normal rm service menu. At more than double the cost of a standard rm it definitely wasnt worth the money. We have stayed here a lot including privilege arms but the hotel looked very tired on our floor, and no better than the close by novotel.

Dear clare0bear Thank you for your review I am so sorry that you were disappointed with your stay. I would be happy to discuss that matter further with you - if you wish to do so please contact me on luisa.Esposito@accor.com Kind Regards Luisa Esposito

Great location

TripAdvisor rating 4.0/5

stevefQ4401TD Couples - 11/07/2019 TripAdvisor review

Excellent service, as always - all staff are friendly and helpful but particularly on reception. The hotel is in the ideal location for the theatres, the city centre, the winter gardens, art galleries etc.

Wow what a great review of Mercure St Paul's Hotel and Spa! I will ensure the team aware of this fantastic review and I do hope you will return Kind Regards Luisa Esposito General Manager

Reunion number 65

Customer review rating 4.4/5

Gillian C. Friends - 09/07/2019 AccorHotels certified review

To celebrate our 65th reunion since leaving college we chose The MercureSt Paul’s. our stay was greatly enhanced by the wonderful friendliness of the staff. We are all in our late eighties and greatly appreciated the help given. Our request for rooms over the Peace Gardens was granted .The only slight criticism was that some members found the beds a little hard. It would be hard to find a better location for proximity to theatres, exhibitions and shops.

Dear Gillian C., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

ruined birthday weekend

Customer review rating 4.4/5

E Families - 08/07/2019 AccorHotels certified review

My mother and I booked to stay with yourselves for a birthday spa weekend as we had stayed here before and enjoyed it. However upon arrival to our room we were met with blood smeared on the light switch. When we went to reception to request another room we were told that they would send the cleaners into our room as there were “no rooms left” despite a different member of staff escorting is to a different room a mere ten minutes later. This second member of staff was not only rude, but referred to my mother as being “OCD” before leaving. Overall we were made to feel like a nuisance as opposed to welcome guests, and will not be staying with yourselves again in the future.

Good hotel 8n excellent location

Customer review rating 4.4/5

Sue E. Families - 08/07/2019 AccorHotels certified review

Comfortable clean rooms.

Dear Susan E., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Great stay, perfect location and wonderful hotel service.

Customer review rating 4.4/5

Hannah Couples - 07/07/2019 AccorHotels certified review

It was a really good stay, all the staff were very friendly. The room was a great size considering it was a standard room. Restaurant was gorgeous! Food was so so nice! Great location to go to bars later on too.

Dear Hannah B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Large room

Customer review rating 4.4/5

K Families - 07/07/2019 AccorHotels certified review

Friendly, helpful staff, clean, large rooms.

Dear Kirsten T., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

VERY ENJOYABLE

Customer review rating 4.4/5

David Couples - 06/07/2019 AccorHotels certified review

VERY GOOD BREAKFAST AND COMFORTABLE ROOM, PITY THE TV CONTROL DID NOT WORK. REPORTED IT BUT NOTHING WAS DONE.

Dear David J., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Perfect

Customer review rating 4.4/5

Anonymous Business - 06/07/2019 AccorHotels certified review

As above

Dear Martin W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Visit Sheffield

Customer review rating 4.4/5

Frank B. Business - 05/07/2019 AccorHotels certified review

Was very good to be there again. very friendly welcome and a good stay

Dear Frank B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Great stay.

Customer review rating 4.4/5

Heao Couples - 04/07/2019 AccorHotels certified review

Clean and comfortable.

Dear Heather J., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

I was absolutely satisfied

Customer review rating 4.4/5

Miroslav Business - 04/07/2019 AccorHotels certified review

I was absolutely satisfied! Large clean rooms, nice staff, good breakfast, easy and quick check-in and check-out.

Dear Miroslav H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager
Customer review rating 4.4/5

Jo, L. Couples - 03/07/2019 AccorHotels certified review

My partner & I had a lovely stay. in a very comfortable room with lots of attention to detail. Would definitely stay again & recommend this hotel.

Dear Joanne G., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Domina

Customer review rating 4.4/5

Domina Friends - 02/07/2019 AccorHotels certified review

We always stay at the Mercure Sheffield when seeing friends or just visiting a restaurant etc, great hotel that never disappoints.

Dear Sharon B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Fantastic

Customer review rating 4.4/5

Mark K. Friends - 02/07/2019 AccorHotels certified review

Had a really great time ,polite and friendly staff great facilities

Dear Mark K., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

A pleasant stay, good breakfast and friendly staff.

Customer review rating 4.4/5

Catherine Couples - 02/07/2019 AccorHotels certified review

We booked a twin wheelchair accessible room. The beds were joined together to form a double with double bedding. There were two single duvets across the beds and these were dirty with what looked like blood or poo. I spoke to a member of housekeeping who brought us 2 single duvets but no single sheets. I then went down to reception and explained the situation, , Making them aware that it was not receptions' fault. Erica, head of housekeeping brought the curve t bedding and sorted it out for us. She was lovely and couldn't apologise enough. As we went to breakfast the next morning, the maitre'd saw my husband, moved two tables apart and moved a chair before we got to the restaurant reception. The food was lovely and the restaurant staff were pleasant and things were no trouble.

Dear Catherine B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager
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