Hotel - Mercure Sheffield St Paul's Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Sheffield St Paul's Hotel & Spa

4.0/5 2,842 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Indoor unheated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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***IMPORTANT NOTICE - our swimming pool will be out of order from 7th May 2019 until 21st May 2019 for essential maintenance work***

Hotel location

Our rooms

With 163 bedrooms, guests are offered a range of accommodation options including privilege rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.Every bedroom is in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 169 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 15 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Baby bed
    • Fax machine
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,919 reviews

Our guest reviews for Mercure Sheffield St Paul's Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,842 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Cherryl Business - 15/03/2019 AccorHotels certified review
« Wonderful Hotel »

Our stay was delightful. It was in a perfect location with plenty around the hotel to explore. The accommodations were top notch and the breakfast was wonderful. Something for everyone. We would definitely stay in the Mercure Hotel again if ever visiting Sheffield London again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel George T., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Julie M. Business - 15/03/2019 AccorHotels certified review

Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Chris T. Business - 15/03/2019 AccorHotels certified review
« Clean hotel with good rooms »

The rooms and staff were all very good. Breakfast was disappointing - lacked decent variety and some of the plates and bowls didn't appear to have been cleaned properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian T., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

David Couples - 14/03/2019 AccorHotels certified review
« Relaxing stay »

A very nice hotel the staff were very polite and friendly. The room was spacious and clean and very quite. Breakfast was lovely. We enjoyed a relaxing afternoon in the spa. The hotel is central to the theatre and bars and restaurants perfect for our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David H., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

W. W. Couples - 14/03/2019 AccorHotels certified review

Nice room, clean comfortable and spacious, very nice staff, all round a very pleasant stay very pleased.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy W., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Paul S. .. Business - 13/03/2019 AccorHotels certified review
« The staff at this hotel are excellent always friendly and helpful »

The stay was excellent with a warm welcome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Albert Couples - 13/03/2019 AccorHotels certified review
« Birthday Stay - Pleasant, but Flawed »

Stayed in the Mercure for my birthday and as I had to be up early for university work. Overall it was pleasant, the room was exceptionally clean and range of channels on the TV is also commended. However, there are three issues that I would like to report in particular: 1) Charging for Ice Bucket: Having been bought an expensive bottle of champagne from room service, it was surprising to be quoted £5 for a replacement ice bucket. The front desk agent also inform me that I would have to bring the now-melted ice bucket down to reception to get it changed. Not quite the service I expected, nor the price. Considering the price of the champagne, guests should have as many replacement ice buckets or refills as required. 2) Cleanliness of the Spa: While the rooms and general cleanliness of hotel were exceptional, it seems that the spa in comparison was not quite up to the standards. Mainly the sauna, steam room, ice room and (out-of-service) aromatherapy room. 3) Charging for (discoloured) spa robes: I understand the need to potentially charge guests for spa robes, while not ideal, I understand the hotel's need to do so. However when paying for robe rental, the robes should be of better quality than the seemingly mis-coloured, worn robes. One of the robe belts was so worn it was almost a string. It was disappointing when having to pay an additional fee.

Ian Families - 13/03/2019 AccorHotels certified review

Large comfortable room with nice bathroom; very extensive breakfast, although "continental" selection (cold meats, cheeses) rather basic and limited. Good service overall; bar had very low stock on Saturday night, but the offer of a free round of what was still available was a very welcome compensation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian R., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Vicky Couples - 12/03/2019 AccorHotels certified review
« Ok but not as special as I was hoping »

I’d booked an overnight for my partner and I to help celebrate his 40th birthday. I’d mentioned this when I booked but on than a compliments card on the day before his birthday the hotel made no acknowledgement of it. Whilst we were at the breakfast buffet our table was cleared included hot drinks that were not finished.

Amy B. Friends - 12/03/2019 AccorHotels certified review
« Spa Break for friends birthday »

I would say the stay was a little disappointing. The welcome one reception was very good - couldn't fault the service and one of the girls kindly carried some luggage to our room. We had planned to spend most of our day on the Saturday in the Spa when we arrived we were shown to the relaxation room which was nice, and the treatments we couldn't fault, however it was so busy there was nowhere to sit after we had our treatments. So we were in there for a limited time. We had a meal included in our spa package - the experience I could call comical, which we did take lightly however the carelessness of your staff could cause illness. I ordered soup (gluten free option as I am coeliac) when my meal was brought both soups were placed down - without acknowledging the gluten free meal, when prompted the waitress said " This one is gluten free I think" I asked her to double check with the kitchen, when we returned she still did not seem confident so I didn't eat the bread, good job as when i looked over at other tables they had the same bread as me. Once we had our main course we were asked if we would like to order starters... and so it went on. Nobody seemed to have any control over the restaurant everyone trying to cover all areas. The room was ok - could do with a refurb but a nice hot powerful shower. Breakfast - we could not fault.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy B., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Ang Families - 12/03/2019 AccorHotels certified review
« Good pleasant hotel »

Reception staff were very welcoming and inforative

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ang S., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Christina F. Friends - 12/03/2019 AccorHotels certified review
« Disappointing »

I arrived for check in at 2. I was freezing and desperate to get in to my room. It wasn’t ready and was asked to take a seat and wait. It was only 10 minutes but when you feel like that it’s a life time. We weren’t even offered a complimentary drink while we waited. The swimming pool was barely warm. A couple more degrees would have made a huge difference. I ran a bath in the morning and it was brown. I think you may have a problem with rust.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina F., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Msrgaret Families - 12/03/2019 AccorHotels certified review

Got yo hotel and changed to go to spa daufhter was peckish but got to soa to find out they stopped serving at 4 pm . So back to dress lot of messing about. Also 3 course set menu not a lot of choice .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret P., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

L S. Friends - 12/03/2019 AccorHotels certified review
« wine and dine - fine if not picky »

i stayed here on the wine and dine package. the room was lovely. check in easy. however the meal was not what we expected. we were presented with a menu that told us the 5 courses we would be served, there was no other options made available to us at all at all. Then the chef came over and told us the menu was completely wrong. we were served - squid, butternut squash soup , chicken supreme with dauphinoise potatoes, passion fruit delice, cheese board. Luckily im not a fussy eater but if id been there with my husband he wouldnt have been able to eat 3 of these courses. - this should be made clear when booking or we should have been told we could change a course if not suitable. all the food was delicious and well presented but a few more options would have been better. my friend couldnt eat the squid so missed out on a course. breakfast was busy and we were told to sit at a dirty table which made no sense when there were a few free tables that were clean and set up. some of the food had run out such as chocolate croissants and they didnt refresh. we werent late to breakfast - 9am. i really enjoyed my stay but would have enjoyed it more given more options and unfortunately i wont be able to bring my husband as i intended as he would be left eating nothing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear s. L., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Mike F. Couples - 12/03/2019 AccorHotels certified review
« Mr »

A Fantastic City Centre Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael F., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Brian (. Couples - 12/03/2019 AccorHotels certified review
« Excellent Short Break »

This was the first time we stayed at Mercure and will not be the last. The entire stay was great. Check in was quick and simple, the room was far above our expectations and the little treat that was delivered right after checking in was just perfect. The breakfast buffet was good and plentiful and the perfect end to our stay. We would recommend this hotel to anyone and we will be staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian P M., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Michelle A. Couples - 12/03/2019 AccorHotels certified review

A break from the norm... we loved our spacious room with our tv to chill out with. The customer relations were of very high standards and extremely helpful not to mention patient. The spa could do with an upgrade of rooms to visit and one was out of order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle A., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Timothy D. Couples - 12/03/2019 AccorHotels certified review
« Simply lovely »

Pleasant hotel with friendly staff,good location and good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy d., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

Michael Couples - 12/03/2019 AccorHotels certified review
« didnt meet expectations »

Service from the staff was excellent and very polite. Pool spa was cold and unwelcoming, breakfast was on a par with a Travelodge for standards, poor food, dirty tables etc. Left with feeling that weekend standards aren't as high as midweek standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael H., Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luisa Esposito General Manager

Richard Couples - 12/03/2019 AccorHotels certified review
« Very pleasant stay with the wife, nice big hotel with friendly staff and good food »

Very pleasant stay with the wife, nice big hotel with friendly staff and good food. Bar typically over priced for a hotel with food/drinks but evening meal which was included with our offer was good. Spa was a nice touch and reason we chose this hotel. Room big and clean with nice views, bathroom a bit dated but was clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard B., We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luisa Esposito General Manager

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