Mercure Aberdeen Ardoe House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 1,236 reviews
Mercure Aberdeen Ardoe House Hotel & Spa
See on a map
+ 18 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Wedding reception and function rooms for up to 450 people

  • Over 80 exquisite varieties of Scottish Whisky in our bar

  • Leisure facilities, including a  gym, steam room and sauna

  • 30 acres of luxurious Scottish gardens and grounds

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Aberdeen Ardoe House Hotel & Spa

South Deeside Road
Blairs
AB125YP
aberdeen
united kingdom

Tel: +441224860600

Fax: (+44)1224/860644

Contact email

Check-in from 14h00

Check out up to 12h00

  • ABERDEEN STATION :   ABERDEEN

  • By plane

    ABERDEEN At 11.3km / 7.02 miles

  • By plane

    DUNDEE At 107.8km / 66.99 miles

  • By plane

    INV At 169km / 105.02 miles

  • By plane

    INVERNESS At 169km / 105.02 miles

  • By train

    ABERDEEN STATION At 4.8km / 2.98 miles

GPS :57.106238, -2.175486

Our accommodations

Classic Double Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Feature Double Room

  • Max. number of persons: ‌2
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

BLAIRS RESTAURANT

Type of cuisine: Brasserie

When it comes to dining, Blairs Restaurant boasts a kitchen that does justice to its grand surroundings. The award winning chefs conjure up one winning dish after another, using fresh, local produce and the finest international ingredients.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAIRDS BAR

Type of cuisine: Brasserie

The Soapies Lounge offers a warm, open fire to greet you to these relaxed surroundings, with a selection of informal bar meals available.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAWING ROOM

Photo non contractuelle / Strictly non binding

With the focus on the roaring open fire of the grand fireplace, original features of rich wood panelling, opulent furniture & impressive artwork combine to make this the ultimate indulgence. Enjoy refreshments & home bakes to light lunches & suppers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAIRDS BAR

Photo non contractuelle / Strictly non binding

Enjoy a drink or meal in the relaxed surroundings of the Laird's Bar, where you can enjoy a dram from the impressive selection of Malt Whiskies while sitting in front of our crackling winter fire.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 370 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,197 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,236 reviews

It was a nice place and a range of amenities.

Customer review rating 4.4/5

Tim B. Business - 11/06/2019 AccorHotels certified review

Enjoyable. I am still waiting for my final receipt? please email it to ti…

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property. i have instructed my colleauges to email you the bill as requested and it should be with you shortly. Sincerely Aamir Mir

One night stop over

Customer review rating 4.4/5

Dawn A. Couples - 10/06/2019 AccorHotels certified review

On arrival I felt the receptionist was quite blunt, might have been her accent, I prefer a more homely welcome. Room was fine for our stay, everything we needed for the night. Lovely shower. Breakfast was great and service was super.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Beautiful building and location

Customer review rating 4.4/5

Ljb Friends - 10/06/2019 AccorHotels certified review

Our stay was just okay. Our first impression started when we couldn't find the hotel as there is no street address to enter in the sat nav. When we tried phoning, we let it ring for a very long time and never did get an answer. Once we arrived it was obvious why the phone wasn't answered as there was a line up at the reception desk. It took quite a while before we had our turn. While we were waiting there was food and drink being ferried back and forth from the lounge and the dining room through the crowds of people. Surely this can't meet health regulations. We were very glad to see that there was a lift for getting our luggage upstairs. The rooms were lovely and we had no complaint there. We ate dinner in the lounge/bar and the staff may have been new as it was a bit disorganized and our questions couldn't be answered without a lot of back and forth finding out the answers. We did feel sorry for the woman on the reception desk as she wasn't a receptionist but just filling in. She was still friendly under the stress of the situation.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Fantastic

Customer review rating 4.4/5

Karen C. Families - 10/06/2019 AccorHotels certified review

We had a lovely night away at the hotel. Staff very friendly, esp in dining room.. altho lady on reception didn’t know what a travel cot was when I asked if one was in our room.. disappointed that the travel cot didn’t have a mattress - bizarre! We didn’t need it in end as we used our pram. But it would’ve been a problem if we hadn’t used it

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Checked out almost immediately

Customer review rating 4.4/5

Nc Business - 10/06/2019 AccorHotels certified review

Stayed here before and it was great but sadly this time it was a quick turnaround and checkout as the room wasn't as expected. We had our small dog with us and rather than being told that we would have a garden view room we were given a room a long way from reception that didn't look as though it had been cleaned and our view from the window was a brick wall! Tried to change the room with receptionist but 'computer says no' so we checked out with a full refund and popped down the road to the very welcoming Norwood Hotel.

Dear , Thank you for taking the time to tell us about your recent stay at Ardoe House following your recent visit. I was very disappointed to read your experience did not fully meet your expectations on this occasion and I hope to have the opportunity of welcoming you back on property in the near future and ensure a much improved experience Sincerely Aamir Mir

lovely spa and restaurant

Customer review rating 4.4/5

Kp Couples - 09/06/2019 AccorHotels certified review

lovely spa, clean and quiet. food was great at dinner and breakfast. room was clean and well situated next to an external door for the dogs. personal opinion only downside was an uncomfortable bed.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir MIr

Our stay was like a dream. A true fairytale.

Customer review rating 4.4/5

Mrs. S. Couples - 09/06/2019 AccorHotels certified review

We had an amazing room that over looked the lawn and front of the castle. It was so convenient to run up in between events. It is si fun to show people our window in photos.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir MIr

Everyone very friendly and helpful and the food was excellent

Customer review rating 4.4/5

Mrs M. W. Friends - 09/06/2019 AccorHotels certified review

First class.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Always a relaxing getaway

Customer review rating 4.4/5

Anonymous Couples - 09/06/2019 AccorHotels certified review

Another excellent stay at Ardoe House, would recommend to anyone looking for a bit of luxury

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Mrs r.

Customer review rating 4.4/5

Tammy R. Couples - 08/06/2019 AccorHotels certified review

Overall experience from start to finish was great Spa , room , food

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Comfortable room, very inexperienced staff

Customer review rating 4.4/5

Aph Families - 05/06/2019 AccorHotels certified review

Love the room although it was very stuffy, windows only open a bit and there’s no screens. Almost every member of the staff seemed to be brand new and service was something foreign to them. I had to pour the first round of water and wine at both of our groups dinners.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Fantastic

Customer review rating 4.4/5

Chloe K. Couples - 04/06/2019 AccorHotels certified review

Amazing time wish I could do it every week. Would recommend to friends and family and would love to come back

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Spa timings are a shambles.

Customer review rating 4.4/5

Avril Friends - 04/06/2019 AccorHotels certified review

On arrival we had a very long wait for drinks at the bat, 30 mins before anyone asked if we had been served. Arriving at the spa at 2.25 (they asked for arrival time of 2.15 for treatments to start at 2.30) i had forms filled in and was changed on the treatment couch for 2.30 however my 30 min massage was cut short by 15 mins so i was changed and bavk at spa reception for 2.45, treatment should of finished at 3pm so unsure why the therapist felt the need to cut it short. Check in was the reason we were not as promt at the spa as the staff requested. Despite being in the building from 1pm the reception desk had no idea of the party size or who was in the party despite all information being given before we arrived. Thankfully a member of housekeeping staff was at the desk and swiftly took over to get everyone checked in although some rooms were not ready which held up some of the party for the spa arrival time even further. Total lack of communication between different departments, a 2pm check in is never going to work for 2.30pm start time at the spa. Very slow service at evening meal, 3 hours for a 3 course meal in a restaurant with little atmosphere is a long sit! Positives are that the beds are very comfortable and breakfast is lovely, food is great although again there we stood in the doorway waiting to be seated for over 5 mins and the staff present did not bother to acknowledge we were there or say a simple "be with you soon" so we assumed the wait to be seated sign was ment for evening meals and sat ourselves down for breakfast.

Dear Rachel/Avril H., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aamir Mir

Lovely hotel, delicious food stunnjng location.

Customer review rating 4.4/5

Samanrha G. Families - 04/06/2019 AccorHotels certified review

Lovely time at thecwedding but very frosty welcome at reception the person was really rude. We were lucky rhat the grooms family were paying for the pre wedding dinner but the person on recption refused to believe me really embarrassing and happened again when we checked out. I had to find the e mail to proove i wasnt lying terrible shame as hotel itself is lovely.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Good but trouble contacting reservations several times

Customer review rating 4.4/5

E W. Families - 03/06/2019 AccorHotels certified review

Good, but found the choices of evening meal a it restrictive . The room was lovely but could not open window at night as it was very warm, no let to open the locks

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Lovely place to stay

Customer review rating 4.4/5

C. Friends - 03/06/2019 AccorHotels certified review

I was a bridesmaid for a wedding here and the staff couldn’t be more accommodating. The rooms were gorgeous food was excellent I had the perfect experience staying here

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely

Beautiful hotel with substandard food service

Customer review rating 4.4/5

Danielle Business - 03/06/2019 AccorHotels certified review

We loved the look of the hotel. It is exactly what we like with that respect. After checking in the rooms were also fantastic, modern and had everything we needed. The hotel is a ways from Aberdeen, so we decided to eat at the hotel and made a reservation. Upon our arrival we sat for quite some time before being asked about drinks. The restaurant was a plain room with no ambiance. We could not figure out who our waitress was. She finally came and took our drink orders and recommended a starter. The beer was warm and undeibkable, to which she brought ice for it and never asked what was wrong. The appetizer she brought out was not what was described and looked like cat food. We asked for a cracker to eat it with and it took so long we were done. We both ordered entrees that she then told us were sold out. The food we ended up getting was ice cold and not goods. To say the least the food was enough for us not to come back. The was unapologetic and it was so disappointing.

Dear , Thank you for taking the time to tell us about your recent stay at Ardoe House following your recent visit. I was very disappointed to read your experience did not fully meet your expectations on this occasion and I hope to have the opportunity of welcoming you back on property in the near future and ensure a much improved experience Sincerely Aamir Mir

Very poor hotel

Customer review rating 4.4/5

Brian S. Business - 03/06/2019 AccorHotels certified review

This was a disastrous visit so many things wrong room was dirty service was poor

Dear , Thank you for taking the time to tell us about your recent stay at Ardoe House following your recent visit. I was very disappointed to read your experience did not fully meet your expectations on this occasion and I hope to have the opportunity of welcoming you back on property in the near future and ensure a much improved experience Sincerely Aamir Mir

Excellent

Customer review rating 4.4/5

William R. Solo - 03/06/2019 AccorHotels certified review

I was only attending a wedding and only staying one night but all was up to expectations in every way.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir MIr

Beautiful hotel staff and food amazing

Customer review rating 4.4/5

Susan D. Couples - 03/06/2019 AccorHotels certified review

Loved our stay. Staff were lovely and food was outstanding. However unfortunately the bar service was appauling. It is lovely to have waitress service however this always meant a long wait at Ardoe house. In excess of 20 mins and then the order was wrong. During our 2 hour meal we waited in excess of 20mins for our drink order the twice we asked for drink. After 20 mins we asked again for our drink and when it came it was incorrect.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in aberdeen