Hotel - Mercure Aberdeen Ardoe House - Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Aberdeen Ardoe House - Hotel & Spa

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4.5/5 1,030 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Crib on request
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
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Your meetings and events

4.4/5 AccorHotels Rating Based on 5,648 reviews

Our guest reviews for Mercure Aberdeen Ardoe House - Hotel & Spa

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 1,030 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Rachel R. Couples - 17/04/2018
« Staff make the experience »

Hotel room was beautiful, very spacious and clean. I had notified the hotel it was my partners birthday and there was chocolates and a card on arrival in the room which was a lovely touch. The staff in both the bar and the restaurant are incredible. Could not do enough for you - especially the restaurant staff. Food was delicious both the three course meal and the breakfast. Upon departure however, this is where I have marked down points as the way we were treated really let you down. They receptionist was trying to charge us for beers and prosecco that we apparently had in the spa the day before. This was absolutely not the case. We had purchased a single one bottle of beer not the x y and z she was saying we also did. She was very rude and argumentive about this and questioned us many times if we were “sure” we didn’t have these. After the situation was resolved and it transpired it obviously was not us and in fact another room, there was zero apology. It was embarrassing to stand there. The restaurant and bar staff are a credit to your hotel - the reception staff, not so much. It really is the staff and customer service that makes the hotel a great one but instead when we left it was unpleasant experience when we spent over £200 on a single night.

AccorHotels certified review
Anonymous Families - 17/04/2018

The hotel and spa is stunning and service was very good. Communication and booking however could be greatly improved and the noise at night due to wedding meant I left more tired than when I arrived. Positive room was lovely, meal and breakfast was amazing and treatments were lovely. Although communication and booking could have greatly been improved staff and management worked hard to rectify this which was greatly appreciated. Clear to see overall high class

AccorHotels certified review
Rachael S. Friends - 16/04/2018
« Excellent »

From arrival to departure I could not fault our stay. Myself and my friend stayed had a deal for an overnight stay which included 2 course dinner and breakfast. The room was a really good size and immaculately presented. Our dinner was fantastic and our waiter (Andrais?) was extremely helpful and polite. There was a great selection available for breakfast also. We also managed to get use of the pool and sauna which was clean and the pool wa nice and warm :) overall fantastic and looking forward to returning in the future!

AccorHotels certified review
Greg Business - 16/04/2018
« My team and I were accomodated well during our stay »

The staff are attentive and always able to support my needs. The rooms are very comfortable. The WiFi is fast and accessible in all the hotel areas. The food and drinks options are good and cater for food intolerances. The fitness area is a good location to workout and relax.

AccorHotels certified review
Derek M. Couples - 16/04/2018
« We had a lovely stay. »

The room was excellent, the staff were very professional and dinner was very good. We also enjoyed using the swimming pool.

AccorHotels certified review
Christine F. Couples - 16/04/2018
« Need to up their game »

A disaster from the start. Our door key opened another guest's bedroom as well as our own which we discovered accidentally. The room had cobwebs hanging from the ceiling and the inside of the bathroom door was dusty and the safe didn't work. The upgrade to another room wasn't worth it. In the evening our key card didn't work apparently due to a flat battery. The maintenance man thought it was a good idea to fix this at 4.00AM. I thought someone was trying to break into our room!! One morning I had a long black hair with my breakfast, not mine as I have very short hair. This was suppose to be a very special weekend for us after us both coming through cancer treatment. What a disaster!! Saying sorry doesn't cut it. Also waiting staff should know to serve the lady guest first.

AccorHotels certified review
Dionne P. Couples - 16/04/2018
« Off to a Shakey Start »

I won a raffle which included a Spa treatment and a two night stay. I called to book to make sure that we could get the Spa treatments and the stay at the same time. I spoke to someone and explained my voucher and she said we can do a night and the treatment on the 14th of April. She asked me if we knew what we wanted and I said yes and she put me through to the Spa. I got the email to say it was confirmed and didn't think anything of it. We spent the day in the Spa then headed over to the hotel to check in. When we spoke to the reception staff the booking hadn't been put in for the night. This was a bit unsettling. The lady we spoke to didn't reassure us, she didn't say anything like "wel see if we have a room for tonight" she just questioned me like I wasn't meant to be there and asked me to pull up my email. We'd have felt much more welcome if she had just advised that they would do what they could. I feel like the reservations team shouldn't have been in such a rush to get me over to the Spa and maybe this wouldn't have happened. The rest of our trip was fine. Our food was fantastic and the restaurant staff were fantastic and friendly. We went to the bar for a drink after and I ordered a frozen margarita. The drink was horrible but I didn't have the heart to say anything. Having been a mixologist for 5 years I was disappointed that we were paying £9 for a drink that the staff didn't know how to make. Breakfast was lovely and it was nice to have a buffet that wasn't stale or had been sitting all day. There was a lovely young Irish girl who sat us down and she was super friendly. We loved the Spa and the treatments that we had. I think the Spa could do with some TLC. The facilities were clean but we both commented on that you look up and it was evident it needs a redecoration. I feel like I can't say this because we won the voucher but I think it's important to be honest. Considering we actually do visit similar hotels and do spend money in other places. I am still undecided if we would go back.

AccorHotels certified review
Anonymous Couples - 16/04/2018
« Fabulous room and lovely hotel »

Room exceeded expectations. Bar and dining room a wee bit disappointing, though I cold see that other lounges looked lovely. Meal was nice but my steak was over-cooked.

AccorHotels certified review
Alistair C. Couples - 16/04/2018
« Mr »

Room was very good and reception at front desk friendly. Bar staff were also very friendly and efficient. Unfortunately my wife and family had an evening meal and I offered to use a "SPREE" voucher towards the cost of our meal. It was refused on the basis of "new management". Had we known this prior we may not have eaten at the hotel that evening. Although the hotel may well be under new management it should still have accepted the "spree" voucher on the basis that the new management bought the assets and the liabilities of the previous owners ??? and should honour their responsibilities. I later checked the situation with "spree publications" and they said there were no written cancellations from Ardoe House ! Having enjoyed the entire weekend stay at Ardoe this was disappointing and in front of other guests very embarrassing.

AccorHotels certified review
Heather N. Friends - 16/04/2018
« Staff Fantastic, great facilities, gorgeous food »

As we had made bookings separately we created a little confusion! Totally our fault. the staff could not have been more patient or helpful in sorting out our numerous requests. The food in the restaurant was excellent - some really original dishes - again excellent quality. We had 4 year year old with us and the staff were brilliant, - patient, knowledgeable and extremely helpful. It was a busy weekend for the hotel - but at no time did it impact on our experience or the service

AccorHotels certified review
Grant S. Couples - 16/04/2018
« Again a lovely stay »

Overall very nice ,we have been before and really like the venue ,but bitterly disappointed in meal service where asked if we would like water 3times with our meal and after saying yes every time had to eventually ask for it also ordered more drinks as our starter arrived and got them as we were nearly finished our desert wasn’t the best especially after asking a few times where our drinks were .on a plus side meal again was lovely and was our room ,grounds excellent .not sure if we would return this time after the drinks fiasco

AccorHotels certified review
Sb Couples - 15/04/2018
« Ok, overpriced »

Really good but checking available deals I feel disappointed that the deal I got was not particularly good.

AccorHotels certified review
Anonymous Couples - 15/04/2018
« Enjoyed our stay. »

On arrival, room was ready though we were early. Our room was excellent, shower was a bit of a let down, took a while to work out how to get the water hot, would have helped with instructions. Breakfast with the bride and groom could have been better, toast machine came after collecting cooked food, which cooled down because of time to do the toast. Thought the food was quite basic but it was full of flavour. Tea and coffee was not offered until we were half way through our breakfast.

AccorHotels certified review
Mrs D. Couples - 15/04/2018
« Relaxing »

The stay was great and relaxing. Spa was fantastic but unfortunately the Food was not good. We were felt rushed when having our meal. They were watching all the time to take away our plates as soon as our cutlery was put down. We were not even finished and they came to get our plates. Not enjoyable being made to feel rushed

AccorHotels certified review
Jill S. Couples - 15/04/2018
« Mrs Jill S. »

Beautiful suite. Amazing food. Excellent service.

AccorHotels certified review
Anonymous Couples - 14/04/2018
« Food and staff good, cleanliness very poor. »

The ambience of the hotel was good, the staff were very nice but the cleanliness of the room was awful even after we complained about it. The meals we ate were lovely. What should have been a relaxing short break was marred by the dirty room which one of your staff said was one of the best rooms in the hotel.

AccorHotels certified review
Anonymous Couples - 14/04/2018

Very nice - the staff was friendly and prone to help us on every request. The rooms were as pictured and even better. We would definitely visit again

AccorHotels certified review
Viv P. Couples - 14/04/2018
« Fantastic stay »

We had a brilliant stay at the hotel. Food was delicious and could not fault the standard of food at all. Staff were all a very pleasant and helpful and our room was so nice

AccorHotels certified review
Anonymous Business - 13/04/2018
« Beautiful hotel, great food, comfortable rooms, friendly staff »

Always enjoy staying at this hotel.

AccorHotels certified review
Anonymous Families - 13/04/2018
« Very comfortable. Excellent service. »

Only comment was this. A tunnel from main building to the swimming pool would be a great addition.

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