Mercure Aberdeen Ardoe House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 1,265 reviews
Mercure Aberdeen Ardoe House Hotel & Spa
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Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Wedding reception and function rooms for up to 450 people

  • Over 80 exquisite varieties of Scottish Whisky in our bar

  • Leisure facilities, including a  gym, steam room and sauna

  • 30 acres of luxurious Scottish gardens and grounds

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Aberdeen Ardoe House Hotel & Spa

South Deeside Road
Blairs
AB125YP
aberdeen
united kingdom

Tel: +441224860600

Fax: (+44)1224/860644

Contact email

Check-in from 14h00

Check out up to 12h00

  • ABERDEEN STATION :   ABERDEEN

  • By plane

    ABERDEEN At 11.3km / 7.02 miles

  • By plane

    DUNDEE At 107.8km / 66.99 miles

  • By plane

    INV At 169km / 105.02 miles

  • By plane

    INVERNESS At 169km / 105.02 miles

  • By train

    ABERDEEN STATION At 4.8km / 2.98 miles

GPS :57.106238, -2.175486

Our accommodations

Classic Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Feature Double Room

  • Max. number of persons: 2
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

BLAIRS RESTAURANT

Type of cuisine: Brasserie

When it comes to dining, Blairs Restaurant boasts a kitchen that does justice to its grand surroundings. The award winning chefs conjure up one winning dish after another, using fresh, local produce and the finest international ingredients.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAIRDS BAR

Type of cuisine: Brasserie

The Soapies Lounge offers a warm, open fire to greet you to these relaxed surroundings, with a selection of informal bar meals available.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAWING ROOM

Photo non contractuelle / Strictly non binding

With the focus on the roaring open fire of the grand fireplace, original features of rich wood panelling, opulent furniture & impressive artwork combine to make this the ultimate indulgence. Enjoy refreshments & home bakes to light lunches & suppers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAIRDS BAR

Photo non contractuelle / Strictly non binding

Enjoy a drink or meal in the relaxed surroundings of the Laird's Bar, where you can enjoy a dram from the impressive selection of Malt Whiskies while sitting in front of our crackling winter fire.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 370

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,422 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,265 reviews

GREAT VALUE FAB FOOD AND ROOM

Customer review rating 4.4/5

Anonymous Friends - 15/08/2019 AccorHotels review

WE HAD A VERY ENJOYABLE TIME GREAT FOOD, GARDENS AND ROOM.

Relaxing stay in beautiful surroundings

Customer review rating 4.4/5

Ruth Couples - 14/08/2019 AccorHotels review

Lovely rooms, staff, food and spa! Couldn’t recommend enough

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Allwyn Dsouza General Manager

nice rooms, friendly professional staff.

Customer review rating 4.4/5

Ann Couples - 14/08/2019 AccorHotels review

Room not ready until 3pm, complimentary drink given. Lovely large room with comfy bed. Dinner and breakfast very good. Staff professional and friendly but overstretched , especially in bar.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Allwyn Dsouza General Manager

Mr G.

Customer review rating 4.4/5

K. G. Couples - 14/08/2019 AccorHotels review

Understaffed and no communication with spa staff. Jaccuzzi broken entire 2 night stay which was the reason for booking as wife has cancer and was looking for muscle hydrotherapy. Closed 1 hr early on second night with note on door being put up as we arrived in robes!! Drawing room and whiskey bar closed all day Sunday " for a private function" which ended up for a coach load that arrived at 8.00pmat night. So no afternoon tea in the drawing room as advertised. Understaffed by admission of bar and dining staff on both nights at the hotel. Very limited gluten free available apart from frozen bread. Did online check in but staff said they don't recognise it so waited 20 min to check in at reception.

Two nights in Turret room

Customer review rating 4.4/5

Kevin Couples - 14/08/2019 AccorHotels review

Fantastic staff, very good supper and excellent breakfast. Super quality and large selection at breakfast. Only thing that let the quality down was the sausage. Otherwise amazing. Turret room was fantastic, free bar, whisky fruit and chocolates were lovely touch. Room could do with some TLC. Fire notice had fallen off door and broken, two of the sash windows wouldn't stay open and one of the roller blinds was broken.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Sebastien Brunet General Manager

Fantastic!!!!

Customer review rating 4.4/5

Kevin S. Couples - 13/08/2019 AccorHotels review

Had a 2 night stay and thoroughly enjoyed it. Great facilities, very relaxing. Fantastic setting and staff very friendly.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Allwyn Dsouza General Manager

Lovely hotel

Customer review rating 4.4/5

Steph A. Couples - 13/08/2019 AccorHotels review

We had an itison voucher for an overnight stay, bed and breakfast with a bottle of wine on arrival. The room and facilities were lovely, we dined in Blair’s restaurant at night and the food was fabulous. The only downside was the bottle of wine was not in the fridge in our room as the receptionist told us. We called up as soon as we got to our room and I felt like the receptionist didn’t believe us that the bottle of wine wasn’t there. A member of staff came up to check then brought us the bottle, she was quite blunt and didn’t apologise for the mistake. We were left feeling like it was our fault when it clearly wasn’t. Apart from that, hotel is lovely.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Allwyn Dsouza General Manager

Slightly over expensive but all in all a nice stay for my frieds wedding

Customer review rating 4.4/5

Anonymous Friends - 13/08/2019 AccorHotels review

i was happy that the request of an early check in was met for the wedding. drinks slightly expensive but bar staff was nice and helpful.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Allwyn Dsouza General Manager

Fabulous

Customer review rating 4.4/5

Anonymous Families - 12/08/2019 AccorHotels review

The experience was great,I really enjoyed it and was great with all the family staying too. Great location with fabulous facilities.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Allwyn Dsouza General Manager

Relaxing stay in a lovely hotel.

Customer review rating 4.4/5

Anonymous Families - 12/08/2019 AccorHotels review

Relaxing Spa time together stay. Lovely room, fabulous meal at Blair's, relaxing Spa treatments & friendly staff at all times in hotel, Blair's & Spa.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Allwyn Dsouza General Manager

Unhappy with service on reception, the food was amazing

Customer review rating 4.4/5

Kirsty Couples - 12/08/2019 AccorHotels review

Reception explained our room was a bit of a walk but had a beautiful view..this wasn't true, I didn't mind but it would be better not to say to guests if they don't have a lovely view then it manages expectations. I also had to ask some questions as she spoke so quickly I couldn't understand what she was saying..I think this is just due to her saying the same thing over and over to the guests however it would be helpful to slow down a bit. I have also worked on reception in a hotel in St Andrews previously. The duvet cover didn't cover the full mattress, glasses in the room were dirty. I requested an iron and clean glass at 6pm as we had a reservation at 6.30. I called down again at 6.15 and then my husband went down at 6.25 to advise we wouldn't be on time for dinner and to see if he could pick up the iron in case they were busy and received some rudeness from reception. Advising us the hotel doesn't provide irons to guests..however there are ironing boards in the rooms. We requested soft drinks in the room on arrival instead of a bottle of wine, when we arrived there was 1 J20 in the room with the dirty glass, I requested another one with a clean glass. Having worked in the hotel industry myself I can completely understand these things happen however I believe in managing the situation by attitude and feel this didn't happen with the reception area. We did however after this receive diet coke to the room from housekeeping with ice and limes which is much more than we expected and then with the iron which was great. We managed to be seated for our meal at 7pm after being advised the next table was at 8pm. We could see the restaurant manager really did make the effort to help us out. The food was amazing and that made up from earlier in the evening. Please do contact me if you need to ki…

Dear Kirsty P., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza General Manager

A great stay with lovely food in an historical setting

Customer review rating 4.4/5

Marcus Couples - 12/08/2019 AccorHotels review

A modern large room with a great shower. The food for Breakfast and Dinner is excellent. All the Hotel are very friendly and helpful

Nice Hotel but blighted by a rude, unhelpful receptionist

Customer review rating 4.4/5

Jennifer Families - 12/08/2019 AccorHotels review

Nice Hotel but blighted by a being given a room that didn’t accommodate 2 x adults and 2 x children as per our booking. I then contacted the reception and got the most rude, unhelpful and unaccommodating receptionist. Waiting staff couldn’t be nicer and the food was lovely. Shame our stay was marred by this.

Dear Jennifer F., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza General Manager

Lovely room, breakfast and great service from staff

Customer review rating 4.4/5

David L. Business - 11/08/2019 AccorHotels review

The hotel room was perfect for my stay, however the room was far too warm and not able to adjust the temperature, reception provided a vertical fan cooler but this had no effect on room temperature, making sleeping uncomfortable. Staff were excellent and service was excellent, overall very satisfied.

Dear David L., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza General Manager

Mrs Irene B.

Customer review rating 4.4/5

Irene B. Couples - 11/08/2019 AccorHotels review

It is a marvelous hotel and great location and found everything and everybody very pleasant BUT having a problem with my walking I did ask for a room suitable for somebody with a disability. The shower would have been great if only I had the confidence to go in it. I need a grab bar to steady myself ! It is very difficult to find suitable hotels for disabled people. I was at one time a very able person. I think this is a market that should be looked at closely with the help and advice of people who have had experience of such situations.

Dear Irene B., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza General Manager

Relaxing night away

Customer review rating 4.4/5

Anonymous Couples - 10/08/2019 AccorHotels review

Comfortable nights stay in hotel although duvet on bed slightly heavy for the summer. Nice food in the restaurant and friendly waiting staff. Relaxing hotel with nice spa facilities.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Allwyn Dsouza General Manager
Customer review rating 4.4/5

Anonymous Families - 09/08/2019 AccorHotels review

The hotel is a lovely upmarket stay which featured the use of the spa facilities and included cooked/continental breakfast. The only downside I had was I felt the price did not reflect the room. While the temperature and room layout was fine. The windows seemed to be slightly damaged with what looked like a crack or some type of fault with the material. The blind above also seemed to be non working but did not hinder the sleep as there was curtains in place as well. In addition, it was disappointing that we had a bad window view of roofs and pipes (obviously, I'm aware this cannot be helped but perhaps these rooms could have reduced prices) Despite all of this, we enjoyed our stay and would return for future event but would want to view and choose our room to reflect the price being asked.

Dear Ashley W., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza GM

mr

Customer review rating 4.4/5

Robert S. Families - 09/08/2019 AccorHotels review

pleasant

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Allwyn Dsouza General Manager

Mrs

Customer review rating 4.4/5

Sarah M. Couples - 09/08/2019 AccorHotels review

Was well below expectations for Ardoe as a 4 star hotel. Staff seemed untrained /new/unsure. They were nice but the service level was below par. Little details such as water while we waited at dinner didn't arrive for 10 minutes, at the spa I wasn't offered a robe or water until the end of my treatments, our key cards checked themselves out at 12 which we hadn't been told at check in despite having a late check out until 2pm. We weren't offered towels at the gym. The bar charged 5.20 for a pint of orange and lemonade. Bread at dinner came after the starters. The restaurant looked tired, old tables, dated decor, dull lighting.

Dear Sarah M., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza

Relaxing and very enjoyable

Customer review rating 4.4/5

Marion A. Friends - 09/08/2019 AccorHotels review

As above . Excellent

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Allwyn Dsouza General Manager
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