Hotel - Mercure Aberdeen Ardoe House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Aberdeen Ardoe House Hotel & Spa

4.0/5 1,172 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,693 reviews

Our guest reviews for Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,172 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Irene M. Couples - 15/01/2019 AccorHotels certified review
« Superb weekend with excellent food. »

Beautiful hotel, lovely cosy room with very comfy bed, very pleasant and helpful staff, excellent food and great swimming pool and spa facilities. Thoroughly enjoyed our weekend and will definitely be back.

Anonymous Business - 14/01/2019 AccorHotels certified review
« Very nice stay. »

Nice rooms and conference meeting room. Food was excellent. I liked the swimming pool and training facilities.

Peter G. Couples - 14/01/2019 AccorHotels certified review
« Mr Peter G. »

Very pleasant with a lovely meal.

Norma W. Friends - 14/01/2019 AccorHotels certified review
« Great »

Loved staying in the original part of the hotel

Kelly Couples - 12/01/2019 AccorHotels certified review
« Great »

We enjoyed our stay at a premire room and breakfast was amazing

Michael S. Business - 11/01/2019 AccorHotels certified review
« Not a good start to 2019 »

The reception were expecting me - as I had advised I would check in late. I asked to order room service - at reception - as the time was almost 220hrs and I was advised that I could only have the after 2200hrs items, which was disappointing. I placed my order and then retired to my room. My order arrived and it was not what I had requested, but I just went with it as I had had a very long day and needed a quick meal and sleep. In fairness the food was the worst I have ever been served in Ardoe House and I will not use the 'room service' again! In the morning I went for breakfast and was a little early so waited until the prescribed time of 0630hrs. When I eventually entered the dining room, very little of the hot food was ready at her server. The waitress asked if I would like some eggs and I placed an order for two fried eggs. These came when I was almost half-way through my food on my plate. The whole server was only stocked with all of the hotfood items at about 0642 hours. Thus I had to have a 'limited' breakfast as I had to leave the hotel at 0645 latest. I am there on business, as are many other people, and do not have the time for a late breakfast.

Bryan B. Couples - 11/01/2019 AccorHotels certified review
« Great Weekend Away »

Room was very clean and the bed was comfy.

Bob C. Couples - 11/01/2019 AccorHotels certified review
« Comfortable beds, if a little too warm, good pool facilities, bar area ok but seats not overly comfortable »

We had a good overnight stay and made good use of the Spa facilities , the evening meal was good but the dining room was a bit cool but if was a cold period of weather.

Rhona Business - 10/01/2019 AccorHotels certified review
« Friendly staff »

Extremely helpful and pleasant staff.

L L. Couples - 10/01/2019 AccorHotels certified review
« Good Hotel »

The Hotel is in a lovely setting with well-maintained grounds and plenty of parking. It is convenient for travel to Aberdeen town centre or other areas nearby. All the staff are extremely pleasant and helpful. The food in the restaurant both for breakfast and dinner is excellent. The one issue we did have on this occasion was that during our stay over the Hogmanay/New Year period we were not given any details regarding the change of times for breakfast and the fact that the restaurant was closed on New Year’s evening. This information should have been explained to us when we checked in at the reception or a printed sheet should have been given to guests with the times for breakfast. However we were not told anything when we checked in and I know for a fact that other guests were also in the same position as there were a number of people turned up for the breakfast late and the restaurant manager had to keep his staff on duty to accommodate them. As previously stated all the staff are brilliant friendly and helpful, however there is one member of staff that really stands out. He works in the Bar area and his name is Hido Guliyev. This young man is a credit to your Hotel. He goes out of his way to help guests and he is always happy and smiling. During our stay we were served by him a number of times and we could not fault the service that he gave us. He was extremely professional in his work, and always had time to make conversation with guests and enquire how he could help them. We can't praise him high enough and therefore would like you to pass this onto his Managers.

Ishbel A. Friends - 09/01/2019 AccorHotels certified review
« Fabulous new year celebration »

For the second year running a group of us enjoyed a two night stay and attended the Hogmanay big bash ball and New Year's Day activities. As expected, the service from reception to rooms and restaurant was exceptionally good. The staff go out of their way to ensure your stay is a memorable one. The package is excellent value for money and a must do to get your new year off to a terrific start!

Helen C. Couples - 09/01/2019 AccorHotels certified review
« Enjoyable »

Enjoyable experience. Comfortable room pleasant and friendly staff. Good food and lovely location

May F. Couples - 09/01/2019 AccorHotels certified review
« Great New Year deal. »

We thoroughly enjoyed our new year deal. Again, a we’ll organised ball and activities on the 1st. Fireworks ar midnight were spectacular. Lovely relaxed breakfast hours on the 1st followed by cookery demo. and wine tasting.

Mr D. B. Friends - 09/01/2019 AccorHotels certified review
« Mr D B. »

Very good always a great time Thank you Great staff !!

Irene G. Couples - 09/01/2019 AccorHotels certified review
« Fabulous »

Dinner was good evening was good well done

June Friends - 09/01/2019 AccorHotels certified review
« nice hotel »

super break new year

Pamela Families - 09/01/2019 AccorHotels certified review
« Pamela »

Had a fantastic 2 night New Year stay. Staff were all lovely and we really enjoyed the activities which were well organised and good fun. Did think food could have been slightly better. E.g. Choice of soup in Blair Restaurant was Cullen Skink, Chowder, and cauliflower. Two of our party don't like fish and the cauliflower soup was very rich and creamy and not very nice. We were offered an upgrade on our arrival. We declined at first, then were told it included the contents of the mini bar, so we accepted. There was only water and soft drinks in the mini bar so felt a bit conned. Had expected a couple of miniatures and beers. The upgrade had cost us an extra £100 for the two rooms. ( £25 per room per night) Despite these comments, we would still go back as we had a really good time.

Anonymous Families - 08/01/2019 AccorHotels certified review

Beautiful hotel and our second stay. The hotel and rooms are of a high standard. The spa is excellent with the large pool being a particularly good feature. The staff are all friendly and helpful. The only minus points were 1) it was a little too cold in the entrance foyer and parts of the restaurant 2) when it got busy in the restaurant, the service got too slow and 3) all meals should have enough carbs that the selection of a side should not be necessary

Anonymous Couples - 08/01/2019 AccorHotels certified review
« Dirty room »

This was the third time we’ve stayed but the hotel felt grubby and dirty (possibly after a hectic Christmas period we appreciate). On arrival to our room immediately it was apparent that whilst the room had been made up it had not been cleaned. Reception sent someone to vacuum the numerous crumbs and clumps of hair from the previous guest which was frankly disgusting and wash the bathroom floor which was badly stained. Almost late for dinner reservation as a result because we had to wait outside the room whilst this happened therefore could not freshen up. No alternative room offered or follow up made. The intervention of the housekeeper was appreciated but did nothing to sort out the concealer and toothpaste stains on the splashback surfaces in the bathroom. All in all grotty and gutted that I paid for the room on arrival. Please don’t sell rooms if they cannot be cleaned thoroughly. Absolutely gutted as we used to live in Banchory and return to Aberdeen regularly but sadly I don’t think we’ll be back at Ardoe.

Rachel B. Couples - 08/01/2019 AccorHotels certified review
« Improved stay from previous occasion »

Overall service had improved since our last visit in October. Some attention to detail needed in The Blairs suite - broken box for teas/coffees.

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