Hotel - Mercure Aberdeen Ardoe House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Aberdeen Ardoe House Hotel & Spa

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4.5/5 1,060 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 84.15 GBP Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,903 reviews

Our guest reviews for Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 1,060 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Audrey W. Friends - 19/06/2018
« Far better than expected. »

From check in to check out, from reception to spa, all staff were friendly and helpful. Room 219 was extremely comfortable and well fitted out. I wasn’t overly fond of the toiletries but that is, of course, personal. The swimming pool and changing facilities were welcoming and spotlessly clean. One small niggle was the concept of contacting customer services on a mobile phone. Nobody called us back. The restaurant was run like clockwork, even down to table allocation when we asked for a specific table. There was something to suit all tastes on the breakfast buffet which was regularly topped up and the fresh scrambled eggs were very good. The highlights of our two night weekend stay was definitely the staff and the pool facilities but the whole experience was one I would like to repeat soon

AccorHotels certified review
Louise Families - 18/06/2018
« Miss »

It was amazing, food was delicious, hotel was extremely clean and the spa facilities and treatments were very good.

AccorHotels certified review
Hannah T. Business - 18/06/2018
« Nice hotel and friendly staff »

The hotel was lovely - clean, comfortable and with good facilities. Dinner and breakfast were also lovely. I loved that there was a pool, as I was on a week-long business trip at the time and really excited to be able to relax a little! My only (very small) negative comment is that I couldn't find the hairdryer in the room despite looking in every drawer and cupboard I could find, so it would be great if there was a sign to let you know where it's hiding!

AccorHotels certified review
John G. Business - 18/06/2018
« great hotel, very helpful staff »

Only one night but very enjoyable. Hotel is very nice and has a lot of character. The rooms were clean and big enough and he staff were all friendly, polite and helpful. Would come back

AccorHotels certified review
Anonymous Families - 18/06/2018
« wonderful experience »

Very nice stay at your hotel and great spa

AccorHotels certified review
Anonymous Friends - 18/06/2018
« Good »

Was staying over night with good friends

AccorHotels certified review
Michael S. Friends - 17/06/2018
« Pleasant and comfortable. »

Reception and booking in was quick and easy, room comfortable. Bed very comfortable and good size, pool quiet and spacious. Breakfast was ok, I am never a great fan of buffets . Overall very good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir Operations Manager

AccorHotels certified review
Linda J. W. Friends - 17/06/2018
« Our 40th reunion and a fantastic setting with great staff& service. Will be there at the 50th. »

The hotel is lovely in beautiful surroundings with really friendly helpful staff. The room was fab with a vdeery large 4 posted bed a real treat to sleep on. I will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir Operations Manager

AccorHotels certified review
Joanna Families - 17/06/2018
« Good stay »

Really enjoyed our stay at the Ardoe hotel. The room was nicely decorated, very clean with a big comfortable bed. Slippers and bath robes were a nice touch. The staff were very friendly and helpful. The only drawback was the travel cot. The mattress provided was too small for the cot leaving a big gap on one end. Our 9 month old didn't sleep well in it but luckily the bed was big enough for the 3 of us to sleep comfortably. Breakfast was good but not the best due to small choice.

AccorHotels certified review
Anonymous Friends - 17/06/2018
« Everything but the room good »

Staff excellent, service good but room very poor. Windows opaque glass so no views. Room small. Bathroom small. Shower terrible. Tiny flow. Noisy from outside sounds.

AccorHotels certified review
Corrina C. Couples - 17/06/2018
« Miss »

Very pleasant. We have been many times and the staff and food never disappoint.

AccorHotels certified review
S E. Couples - 17/06/2018
« Beautiful hotel but quite disorganised »

There were many positive elements to our honeymoon at the Ardoe House Hotel, however, these were overshadowed by a number of mistakes and issues throughout our stay. I booked the hotel directly though Barbara as what I wanted was not available as a deal through a package provider. Unfortunately our honeymoon did not get off to a great start with our flight being delayed and us therefore arriving quite late in the evening. The attendant at the reception desk checked us in and told us where to find our room. When we had climbed all the stairs with our luggage we found a beautiful room with a large bedroom and separate lounge (that had melted chocolates all over the coffee table). The room was lovely except it did not have the roll top bath in the room as I had requested whilst speaking to Barbara. I went back down to reception and spoke to the man on the desk and he said that all the suites were the same standard and he actually thought The Blairs was the nicest but he would leave a note and they could check the availability of the other room with the possibility of us moving into it the following day. The following morning after breakfast we asked about the other room and (The Manire) and wereinformed it would be vacated that day and we could look at it and if we were happy we could then move. We went up to our room and waited to be told we could look at the room, we were unaware this wouldn’t happen until after 12 and therefore wasted much of our first day waiting in our room. When we finally got to view the room it was exactly what I had wanted and we moved our stuff in as soon as we could. The remainder of the day was really nice; we had a lovely walk around the grounds and the local area and went for a fantastic meal at The Blairs Restaurant. The staff in the restaurant were brilliant and even let my husband take his pudding up to the room with him as he was too full to eat it straight after dinner. Trying to get into breakfast the next morning was a bit of an issue as the person manning the desk asked for my name and room number, when I said we were in the Manire suite, he did not seem to understand and asked me again for my number, it took four attempts to get him to understand we did not have a number and finally allow us into breakfast. I had a massage booked at the end of the day and this was brilliant and was the highlight of my stay. I had another treatment the following day, this time my husband came with me to use the spa. To make sure we did not lose the key we handed it into reception before heading up to the spa. After my treatment I went to the desk to pay for the additional treatment by charging it to the room. Unfortunately the receptionist at the spa had difficulty understanding we were in The Manire suit. She tried to use our names but could not locate us on the system. She did not know how to contact the main hotel to ask and the manager was in a meeting. We therefore had to wait until the manager returned from her meeting to sort out the issue. The manager found out that the receptionist had actually checked us out and charged the account when we handed in the key and we were no longer on the system even though we still had another night remaining on our booking. When we returned to main reception they apologised and had checked us back in. I queried some of the charges that were on the account including the bottle of Prosecco that my mum had gifted to us and these were explained. Later that day whilst discussing the cost of the hotel with my husband I found email saying it was all pre paid and there was nothing left to pay at the hotel but we had been charged that morning. I went back to the reception to ask about this and they assured me that flexible rates were not pre paid but I could check my bank statement to make sure. I therefore had to contact my mum, as it was her account, to look at her statement. I also had to answer her questions as she was worried something was wrong as the hotel had emailed her telling her we had checked out when she requested the bottle of Prosecco for us. There were no previous charges to the account and therefore the email that had been sent was incorrect. We tried to go to the whiskey bar but were told it was only opened for special occasions. This is not the impression given on the website and was a huge disappointment as it was one of the main things that drew me to booking the hotel. We had our remaining night and day and then checked out properly. I queried the charges from the previous day again and found that we had indeed been charged twice for the Prosecco my mum had ordered for us, this was rectified quickly. The hotel is lovely it’s just a shame so many issues occurred during our honeymoon.

AccorHotels certified review
Paul D. Couples - 17/06/2018
« Weekend away »

Excellent

AccorHotels certified review
Anonymous Couples - 16/06/2018
« Very friendly and clean »

Everyone was very accommodating and friendly. The room was very clean. Breakfast was served quickly and had healthy choices but not many choices.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir Operations Manager

AccorHotels certified review
Ann W. Business - 16/06/2018

Friendly welcoming staff. Lovely room, comfortable bed. Nice bathroom, clean. Dinner was so good. Lovely selection at breakfast. I came down for breakfast about 9:45, cooked food could have been hotter, and I had to find a staff member to ask for a pot of tea, as no one came near me. But our stay was excellent Beautiful hotel and grounds.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir Operations Manager

AccorHotels certified review
Laura W. Couples - 16/06/2018
« Fantastic break »

We absolutely loved our stay from start to finish. Dinner in the hotel was superb and our spa treatments were the perfect end to our 2 night stay. All the staff were friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir Operations Manager

AccorHotels certified review
Anonymous Business - 15/06/2018
« Comfortable and pleasant »

Comfortable and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir Operations Manager

AccorHotels certified review
Bianca Couples - 15/06/2018
« Relaxing stay in a lovely setting »

Check in was good, the lady at reception was lovely. The room was clean and of a high standard, we had a great nights sleep. The spa was nice though the pool area and steam room were a little dated. The evening meal was a good size and tasty however we waited far too long for our main course. Luckily our voucher included our evening meal as the prices were too high for what was offered (£17 for a veggie tortellini). The spa treatments were great and the therapists were very professional. Breakfast was good however again the price was too high. Overall we would stay again only if we could get a voucher.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir Operations Manager

AccorHotels certified review
P D. Business - 15/06/2018
« Pleasant »

Beautiful setting , and very comfortable bed

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir Operations Manager

AccorHotels certified review
Melonie Couples - 15/06/2018
« Calm oasis close to Aberdeen »

We enjoyed our two-night stay very much. Wonderfully comfortable room, well equipped, with lovely views of the trees in the garden and the resident oyster catcher (nesting on the roof?). Delicious meal in bar: simple and tasty and good value. The swimming pool is magnificent. Staff were friendly and helpful. We'll stay again!

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir Operations Manager

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