Hotel - Mercure Aberdeen Ardoe House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Aberdeen Ardoe House Hotel & Spa

4.0/5 1,193 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,900 reviews

Our guest reviews for Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,193 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Terrence W. Business - 20/03/2019 AccorHotels certified review
« Charger »

I left my phone charger behind in room 219 . I’m very disappointed I haven’t been contacted about it’s return.

Mrs L. B. Families - 19/03/2019 AccorHotels certified review
« Two night stay »

Hotel lovely and warm. The rooms were very clean and bed comfortable. Majority of staff very helpful and polite ensuring all our needs were met! Unfortunately I had mentioned that the porridge fir breakfast was more like soup where this particular member of staff just shook their shoulders. We did also ask one of the cleaners for a bottle of water where the response was ‘ no English!’. This didn’t prevent us having a very good weekend but a disappointing that two interactions.

Shannon F. Solo - 19/03/2019 AccorHotels certified review

The staff was so friendly and accommodating. The room was just so so. Was hoping for more unique design features but the room was a typical hotel setting. Being that this hotel is like a castle from the exterior and the entry and restaurant areas are decorated so immaculatly I was hoping for the room to have similar character.

Colin Couples - 19/03/2019 AccorHotels certified review
« Colin and Pam »

Nice room lovely evening meal but bit disappointed with breakfast

Kevin Couples - 18/03/2019 AccorHotels certified review
« Amazing Room, Poor Food »

We stayed in one of your feature rooms which as beautiful. But sadly there was a few finishing touches that were lacking. The shower door does not close correctly There was no milk nor normal teabags to prepare tea (we called reception to request these but got tired waiting and so went to sleep - 45 mins later) The room was extremely hot and we were unable to open any windows A couple of the towels were slightly worn out There was only one caffeinated coffee capsule for a room sleeping two people We also ate in the restaurant and ordered room service for lunch. Both times, we felt the food was not up to the standard for such a beautiful hotel. All this being said, we had a lovely time and would return, but would not eat in the restaurant and most likely travel to a different restaurant which is a massive shame as we prefer to eat in the hotel when we have the option. We would also most likely bring our own teabags just in case which also seems like an extremly odd thing to contemplate when you are spending over £300 on a single night away. I hope that this feedback can aid you in reaching the perfect service that the building/hotel deserves. Kindest regards, Kevin B. Ph: 07…28

Anonymous Couples - 18/03/2019 AccorHotels certified review
« Fantastic »

It was a gift form a friend and we were thoroughly spoiled from room to food and service - simply perfect.

Anonymous Business - 18/03/2019 AccorHotels certified review
« the hotel was welcoming and staff were atentive »

Overall good, although the bar area became very full, which caused some concern for others as they did not wish to eat in the restaurant

K U. Business - 17/03/2019 AccorHotels certified review
« Mr Kirk U. »

I stayed one night, the staff were all pleasant and polite. Unfortunately I was placed in room 17, this room was cold and was unable to turn the heating on; the window was cracked; the shower pressure was so low that I had to remove shower head to flush my body down. More importantly I was at Totals HSE Awards ceremony and had made it known before and at the event that I am a coeliac – when I was presented with the dessert I could see there was a sponge base and other potential gluten products. I asked the waiter to confirm that the late was suitable for a coeliac and without hesitate or going to check he informed me that it was suitable for me. I chose not to eat the dessert. Little confidence in his assessment.

Ian S. Couples - 17/03/2019 AccorHotels certified review
« Adequate »

On arrival, no door staff to welcome us or offer help with our cases. There was a trolley that we used but it would not fit through the entrance doors which were difficult to hold open. Check in seemed routine to the staff and no fuss was made of us. We were very tired having had a long day travelling from Wiltshire. We ordered sandwiches on room service. They were of a very poor standard, honestly we could have bought better sandwiches at a garage. We were charged £23 for the pleasure. We were notified by the check-in staff that food" subject to availability "was available in the bar. On entering the bar we were not greeted and I had to ask for menu's. The choice on the menu was poor and the atmosphere in the bar was impersonal so we left. On day 3 of our 6day stay, we were greeted by signs in the corridor to be aware of Wet Paint. This was totally unacceptable and even though the staff were quick to respond to our complaint, it affected our stay as my wife is asthmatic and caused her great anxiety. In retrospect we thorougly enjoyed the Spa experience and the staff here were lovely. On reflection we did not order any food at the hotel for the complete stay as we found the menus to be poor and overpriced. To be fair, the room upgrade rescued the experience of our stay and I would like to hope that with staff and food/menu adjustments we would return again as the hotel has potential.

Anonymous Couples - 17/03/2019 AccorHotels certified review
« Fabulous! »

Lovely hotel, great room, friendly staff, excellent food.

Vernon M. Business - 17/03/2019 AccorHotels certified review
« Pleasant business trip »

Good experiences all round! Bed was super comfy, bathroom well equipped, restaurant food outstanding as was the fitness centre and spa!

Sharon M. Friends - 17/03/2019 AccorHotels certified review
« Amazing weekend with friends! »

Celebrated my 50th birthday with my husband and friends! Staff at Ardoe House were fabulous, our dinner and breakfast could not be faulted, they were absolutely delicious! Would highly recommend this hotel for the quality of the service and the food . Thank you for making my weekend away so special!

D..s Couples - 17/03/2019 AccorHotels certified review
« Escape in a castle for a romantic weekend »

I had a lovely stay it was for my one year anniversary however the electricity in the room 228 was not working and there was pen mark on the wall. The bed was comfortable but the room a little bit tired. The view was beautiful. And service great!

K Friends - 17/03/2019 AccorHotels certified review
« Lovely stay »

A good second stay at hotek

Mrs C. 6. Couples - 16/03/2019 AccorHotels certified review
« Couples getaway »

Wonderfully relaxing.

Grant Business - 16/03/2019 AccorHotels certified review

Good stay overall however one night I did ask for a specific football game on the tv to be put on in the bar and he said he would put it on 10 minutes later I asked are you going to put the game on for me then and he said no someone has asked for a different game now I found this quite rude

Catherine S. Couples - 16/03/2019 AccorHotels certified review
« Very suitable »

Nice and chilled

Bryce S. Couples - 15/03/2019 AccorHotels certified review
« Mr S. »

Overall stay was great. Good facilities and food. Minor issue with so called snacks in mini fridge. One packet of haggis crisps and a curly whirly. Having paid for a privilege room for a couple would have expected a little more. Bottle of wine or some fresh fruit in room on arrival would have been nice.

Magnus Business - 15/03/2019 AccorHotels certified review
« OK »

yes all was good just hick-up with something but past to staff so no issue

Mr N. N. Business - 14/03/2019 AccorHotels certified review
« Enjoyable »

The rooms are pleasant and the staff are friendly and helpful. Drinks and food are, in my opinion, pricey and at the cost just acceptable and not exceptional.

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