Hotel - Mercure Aberdeen Ardoe House Hotel & Spa
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Mercure Hotel

Mercure Aberdeen Ardoe House Hotel & Spa

South Deeside Road  Blairs 
AB125YP  ABERDEEN
UNITED KINGDOM

844 reviews
TripAdvisor Rating Based on 844 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Crib on request
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,402 reviews

Our guest reviews for Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 844 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
B H. Friends - 18/07/2017
« A lovely hotel with beautiful bedrooms. »

We were attending a wedding there, everything was superb but I'm afraid the receptionist although very efficient was not very friendly and put us off a little, thank goodness everyone else was nice.

AccorHotels certified review
Abbie Couples - 18/07/2017
« Our stay had its good parts. »

The room was beautiful but it was really far for having a dog with us. There was a lot of insects and stuff on walls and in curtains.

AccorHotels certified review
Jan M. Friends - 17/07/2017
« Was ok but nothing extraordinary  »

Room was ok, Apparently redecorsted recently. But Overall Status of the Hotel and Service was not good

AccorHotels certified review
Anonymous Couples - 17/07/2017
« Relaxing  »

Relaxing break with very pleasant and helpful staff.

AccorHotels certified review
Alan W. Couples - 16/07/2017
« Great stay in beautiful surroundings  »

Excellent room with all the space and facilities we needed. The staff were friendly and professional in all meetings. Food was first class and the spa and pool facilities were perfect. We had a great stay and could not suggest any improvement.

AccorHotels certified review
Bruce Families - 15/07/2017

Lovely room really enjoyed our 3 course meal great value for money

AccorHotels certified review
Anonymous Friends - 15/07/2017
« Lovely hotel let down by lack of information and very poor breakfast »

Rooms very comfortable and excellent shower facilities. No drawer space. Dinner was excellent but disappointed that bottle of wine with the booking offer was not allowed to be taken to dinner. Link corridor does not actually link to the pool. A canopy should be erected. Breakfast was poor. Some of the hot plates were cold thus food was cold. Plates were cold. No fresh fruit salad. Only one type of yoghurt. Bread was not crusty and seemed stale, worst I have tasted. Ridiculos to have to pay supplements for some thinvs on the menu.

AccorHotels certified review
Andy S. Families - 15/07/2017
« Overpriced »

Staff were generally ok but not brimming with welcome. It was definately a 'yeah you are here. Take it or leave it'. Room was nice but for the price of an upgrade. A coffee machine, ok. The mini bar was not what i expected. Two bottles of water and coke and a packet of crisps. Ok. We had a dinner bed and breakfast package. The dinner was nothing special. The steak was overcooked and the cheeseboard. 3 small peices of cheese and you paid extra. Ok The breakfast however was abysmal. The buffet selection was good but the quality of the cooked breakfast was very poor. The eggs were cold, bacon was like a sole of a shoe it was that hard. The server full of beans was only sauce and hardly any actual beans. When we went to check out it was once again very cardboard feel. We waited approx 10 min for someone to actually appear. Then it was get the money and go. No smile and made to feel welcome. Therefore i will not be back. My daughter has said she wants to get married at your venue. No chance.

AccorHotels certified review
Gary S. Business - 15/07/2017
« always a good experience »

still a great hotel, but has gone down a bit in the last year,with simple things like less water in the room etc,

AccorHotels certified review
Judy D. Couples - 15/07/2017
« Mrs  »

Had ah fantastic time at our stay fit ah wedding would be happy to come again

AccorHotels certified review
Morag M. Friends - 14/07/2017
« Not up to expected standard »

The room was lovely - well appointed and very clean, although no information pack. No info regarding wifi, nor that you need an old pound coin for lockers in Spa. Link corridor to spa is not a corridor as expected but an outside path - glad we didn't visit in the winter! Worst was breakfast. It was cold as the tureens were not working or turned up to correct temperature, there was not enough coming out of the kitchen to satisfy demand, it took 20 minutes after asking to get more crusty bread which was stale and had to be toasted. Final bill was wrong and had to be adjusted. Very disappointing.

AccorHotels certified review
Jill Friends - 14/07/2017
« Disappointing »

We have stayed a few times before and our experience has always been very good. The receptionist was not particularly welcoming and had it been our first time would have been very offputting and she offered not hotel information. The room we were put in (13) was not up to the usual standards. It was dark and tired and tucked away down a long and winding corridor beside a service yard - really disappointing. Considering we paid £10 more than our usual tariff it was a bit of a let down. Breakfast was not as smooth as usual with some food stuffs runnning out. We checked out just after 8am and used the ladies (both) and gents toilets in reception and all of them were dirty - would be very surprised if they had been cleaned recently. If this had been our first visit we would defnitely not return - as it is I am not sure if we will.

AccorHotels certified review
Sandy C. Couples - 13/07/2017
« Very relaxing. »

Great

AccorHotels certified review
Sootiesmum7 Families - 13/07/2017
« Good but expected a bit better »

We were there for a wedding & everything was great apart from the fact that we couldn't get into our room when we arrived. The room wasn't ready till 2pm which we were informed off prior, but we were given another room instead. What disappointed me about the whole stay is that with the wedding & room being booked well in advance I would've thought that they would've have made the wedding party rooms a priority before other available rooms which they obviously didn't as we got offered another room straight away. The wedding was at 2pm so by the time we got allocated another room, which may I add was a good long walk away from reception, we just managed to get changed & made it to the wedding just in time. The grounds & the hotel were stunning, the wedding, food etc was great but the situation with the room let the whole experience down otherwise I would have rated the hotel top marks.

TripAdvisor certified review
David M Couples - 13/07/2017
« Abeneen Oasis »

Stayed here after a long drive from Ullapool and it was like a stroke of magic to find this centuries old building in a country setting close to Aberdeen. The hotel is in magnificent condition , large room with full facilities. We drank and ate at the hotel and were very impressed with the settings, service and quality of meals. Fully recommend as a great place to stay in Aberdeen

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M, Thank you for taking the time to tell us about your experience at Ardoe House. I was very pleased to read you thoroughly enjoyed your stay and in particular the comfort of our bedrooms as well as the quality of the food and service in our bars and restaurant. I very much look forward welcoming you back on property in the near future. Yours sincerely Sebastien Brunet General Manager

AccorHotels certified review
Victoria B. Couples - 12/07/2017
« Room stuffy and food poor »

Room was far too hot and stuffy even with the window being cracked opened the minuscule amount it would allow us. The bed sheets were stained and the shower was either roasting hot or freezing cold. Breakfast was terrible- we had to wait 10 minutes to be seated and the buffet was cold with a poor quality of choice.

AccorHotels certified review
Lynne H. Couples - 11/07/2017
« Superb »

From start to finish, this was an incredible experience. Absolutely all the staff were very friendly, professional and utterly accommodating.

AccorHotels certified review
Kathleen Families - 11/07/2017
« Relaxed girls spa stay »

Service very good and excellent staff team

AccorHotels certified review
Mr R. R. T. Couples - 11/07/2017
« Very enjoable  »

Hotel in a great location,are room was exceptional,your staff were very obliging,the only thing we were disappointed in was the dinning room,it was so dark and yet the room overlooking the gardens seemed to be so bright and spacious.The only other thing I would like to point out, a hotel of your caliber it would be nice to see white table cloths on the dinning tables for dinner.

AccorHotels certified review
Anonymous Couples - 11/07/2017

feedback has been emailed directly to the hotel manager

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