Mercure Aberdeen Ardoe House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 1,238 reviews
Mercure Aberdeen Ardoe House Hotel & Spa
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Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Wedding reception and function rooms for up to 450 people

  • Over 80 exquisite varieties of Scottish Whisky in our bar

  • Leisure facilities, including a  gym, steam room and sauna

  • 30 acres of luxurious Scottish gardens and grounds

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Aberdeen Ardoe House Hotel & Spa

South Deeside Road
Blairs
AB125YP
aberdeen
united kingdom

Tel: +441224860600

Fax: (+44)1224/860644

Contact email

Check-in from 14h00

Check out up to 12h00

  • ABERDEEN STATION :   ABERDEEN

  • By plane

    ABERDEEN At 11.3km / 7.02 miles

  • By plane

    DUNDEE At 107.8km / 66.99 miles

  • By plane

    INV At 169km / 105.02 miles

  • By plane

    INVERNESS At 169km / 105.02 miles

  • By train

    ABERDEEN STATION At 4.8km / 2.98 miles

GPS :57.106238, -2.175486

Our accommodations

Classic Double Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Feature Double Room

  • Max. number of persons: ‌2
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

BLAIRS RESTAURANT

Type of cuisine: Brasserie

When it comes to dining, Blairs Restaurant boasts a kitchen that does justice to its grand surroundings. The award winning chefs conjure up one winning dish after another, using fresh, local produce and the finest international ingredients.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAIRDS BAR

Type of cuisine: Brasserie

The Soapies Lounge offers a warm, open fire to greet you to these relaxed surroundings, with a selection of informal bar meals available.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAWING ROOM

Photo non contractuelle / Strictly non binding

With the focus on the roaring open fire of the grand fireplace, original features of rich wood panelling, opulent furniture & impressive artwork combine to make this the ultimate indulgence. Enjoy refreshments & home bakes to light lunches & suppers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAIRDS BAR

Photo non contractuelle / Strictly non binding

Enjoy a drink or meal in the relaxed surroundings of the Laird's Bar, where you can enjoy a dram from the impressive selection of Malt Whiskies while sitting in front of our crackling winter fire.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 370 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,215 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,238 reviews

We liked the hotel but felt the Restaurant service very poor

Customer review rating 4.4/5

Rhona B. Families - 19/06/2019 AccorHotels certified review

We enjoyed our stay but did not enjoy our dining experience as service very poor and staff seemed over run and waiting time to be served unacceptable with our drinks orders forgotten twice! Also we booked the Blairs restaurant on line and arrived at 8.15 for 8pm booking due to a medical emergency which arose with one kid who developed ticks in her stomach and needed attention - the receptionist ( foreign) was rude and quite aggressive telling us we should have been there st 8pm despite our telling her we were staying in tot and needed to deal with medical issue - furthermore we spotted these ticks on the toilet paper in the bathrooms downstairs and understand they are natural but hotel seems unaware they are there

Dear Rhona b., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

disappointed

Customer review rating 4.4/5

Leif I. S. Business - 19/06/2019 AccorHotels certified review

My room was moved before check in. i had room 018 and all the other in my group had rooms on the second floor.

Dear , Thank you for taking the time to tell us about your recent stay at Ardoe House following your recent visit. I was very disappointed to read your experience did not fully meet your expectations on this occasion and I hope to have the opportunity of welcoming you back on property in the near future and ensure a much improved experience Sincerely Aamir MIr

Enjoyable One Night in Aberdeen

TripAdvisor rating 4.0/5

Sharon C Couples - 19/06/2019 TripAdvisor review

Older hotel with lots of character, very long hallways (if you have trouble walking ask for a room closer to the lift/elevator), pool is in a separate building that you can only access by going outside. We ate breakfast and dinner at the hotel and the dinner was superb.

Dear Sharon, Many thanks for your feedback. I am delighted to note that you enjoyed your stay and the food on offer. I do hope we will have the pleasure of welcoming you back to Ardoe in the near future for another enjoyable experience. Warm Regards, Aamir Mir

Nice surroundings.

Customer review rating 4.4/5

Anonymous Couples - 18/06/2019 AccorHotels certified review

We found the service in the bar a bit on the slow side. Toiletries in the room were all shampoo, no shower gel or soap.

Dear Rosalyn Y., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aamir Mir

Privilege rooms are great

Customer review rating 4.4/5

Manoel Solo - 18/06/2019 AccorHotels certified review

After I was moved from 1 room without a view to a privilege room (much appreciated upgrade), all was fine. Nice staff team, very helpfull.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely, Aamir Mir

Disappointed visit this time

Customer review rating 4.4/5

Bren Y. Couples - 18/06/2019 AccorHotels certified review

Wasn’t up to it’s normal standard, food was mediocre, looked good but missing flavour. Service on second night was shocking. Had to move room first night due to the power cutting out. Check out was disaster, wrong bill.

Dear Bren Y., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aamir Mir

Friendly staff, amazing venue, lovely facilities

Customer review rating 4.4/5

Emma M. Couples - 18/06/2019 AccorHotels certified review

Our 1st time here. Would highly recommend to others.

Good Afternoon Emma, Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Dirty, tired rooms

Customer review rating 4.4/5

Paul G. Business - 18/06/2019 AccorHotels certified review

Walls in room extremely worn and dirty - a lot of wear and tear greasy like substance all over another wall bed linen dirty - black marks and greasy like marks charged for drinks bill that was not mine (rectified at check out) Shower pressure almost non existent at times, shower tray leaking

Good Afternoon Mr G., Many thanks for your email. I am terribly sorry to note about the issues you encountered during your stay with us. the lack of cleanliness in the room and the maintenance issues should't have happened as our housekeeping team have a very clear procedure and policy in place. i have discussed your comments in detail with both our maintenance manager as well as the housekeeping manager to ensure we learn our lessons going forward and rectify these issues as a priority. On a seperate note, can i ask if the lack of cleanliness in the room or the leak or the loss of pressure was mentioned to anyone in the hotel during your stay? i do hope we will have the opportunity to welcome you back to Ardoe in the near future for a more enjoyable experience. I look forward to hearing from you soon. Warm Regards, Aamir Mir

Room was poorly presented and clearly the housekeeping is lacking, not cleaned or restocked.

Customer review rating 4.4/5

Mr F. Couples - 17/06/2019 AccorHotels certified review

room was below par for a 4* hotel, had to call reception function attended and breakfast was fine

Dear Glenn F., Thank you for your feedback. I am terribly sorry to note the issues with the cleanliness of your room. This simply put isn't good enough and i have discussed this directly with my Housekeeping Manager to ensure we learn our lessons going forward. we do hope we will have an opportunity to welcome you back to Ardoe in the near future for a more enjoyable and hassle free experience. Warm Regards, Aamir Mir

Special

Customer review rating 4.4/5

Anonymous Couples - 16/06/2019 AccorHotels certified review

We were staying for a special anniversary and the hotel kindly upgraded our room making us feel very special. We have stayed many times and hope to be back many more times in the future.

Good Afternoon, Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Fabulous

Customer review rating 4.4/5

Rhona Business - 13/06/2019 AccorHotels certified review

Fabulous

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

It was a nice place and a range of amenities.

Customer review rating 4.4/5

Tim B. Business - 11/06/2019 AccorHotels certified review

Enjoyable. I am still waiting for my final receipt? please email it to ti…

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property. i have instructed my colleauges to email you the bill as requested and it should be with you shortly. Sincerely Aamir Mir

One night stop over

Customer review rating 4.4/5

Dawn A. Couples - 10/06/2019 AccorHotels certified review

On arrival I felt the receptionist was quite blunt, might have been her accent, I prefer a more homely welcome. Room was fine for our stay, everything we needed for the night. Lovely shower. Breakfast was great and service was super.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Beautiful building and location

Customer review rating 4.4/5

Ljb Friends - 10/06/2019 AccorHotels certified review

Our stay was just okay. Our first impression started when we couldn't find the hotel as there is no street address to enter in the sat nav. When we tried phoning, we let it ring for a very long time and never did get an answer. Once we arrived it was obvious why the phone wasn't answered as there was a line up at the reception desk. It took quite a while before we had our turn. While we were waiting there was food and drink being ferried back and forth from the lounge and the dining room through the crowds of people. Surely this can't meet health regulations. We were very glad to see that there was a lift for getting our luggage upstairs. The rooms were lovely and we had no complaint there. We ate dinner in the lounge/bar and the staff may have been new as it was a bit disorganized and our questions couldn't be answered without a lot of back and forth finding out the answers. We did feel sorry for the woman on the reception desk as she wasn't a receptionist but just filling in. She was still friendly under the stress of the situation.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Fantastic

Customer review rating 4.4/5

Karen C. Families - 10/06/2019 AccorHotels certified review

We had a lovely night away at the hotel. Staff very friendly, esp in dining room.. altho lady on reception didn’t know what a travel cot was when I asked if one was in our room.. disappointed that the travel cot didn’t have a mattress - bizarre! We didn’t need it in end as we used our pram. But it would’ve been a problem if we hadn’t used it

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Checked out almost immediately

Customer review rating 4.4/5

Nc Business - 10/06/2019 AccorHotels certified review

Stayed here before and it was great but sadly this time it was a quick turnaround and checkout as the room wasn't as expected. We had our small dog with us and rather than being told that we would have a garden view room we were given a room a long way from reception that didn't look as though it had been cleaned and our view from the window was a brick wall! Tried to change the room with receptionist but 'computer says no' so we checked out with a full refund and popped down the road to the very welcoming Norwood Hotel.

Dear , Thank you for taking the time to tell us about your recent stay at Ardoe House following your recent visit. I was very disappointed to read your experience did not fully meet your expectations on this occasion and I hope to have the opportunity of welcoming you back on property in the near future and ensure a much improved experience Sincerely Aamir Mir

lovely spa and restaurant

Customer review rating 4.4/5

Kp Couples - 09/06/2019 AccorHotels certified review

lovely spa, clean and quiet. food was great at dinner and breakfast. room was clean and well situated next to an external door for the dogs. personal opinion only downside was an uncomfortable bed.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir MIr

Our stay was like a dream. A true fairytale.

Customer review rating 4.4/5

Mrs. S. Couples - 09/06/2019 AccorHotels certified review

We had an amazing room that over looked the lawn and front of the castle. It was so convenient to run up in between events. It is si fun to show people our window in photos.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir MIr

Everyone very friendly and helpful and the food was excellent

Customer review rating 4.4/5

Mrs M. W. Friends - 09/06/2019 AccorHotels certified review

First class.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Always a relaxing getaway

Customer review rating 4.4/5

Anonymous Couples - 09/06/2019 AccorHotels certified review

Another excellent stay at Ardoe House, would recommend to anyone looking for a bit of luxury

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir
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