Mercure Aberdeen Ardoe House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 1,224 reviews
Mercure Aberdeen Ardoe House Hotel & Spa
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Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Wedding reception and function rooms for up to 450 people

  • Over 80 exquisite varieties of Scottish Whisky in our bar

  • Leisure facilities, including a  gym, steam room and sauna

  • 30 acres of luxurious Scottish gardens and grounds

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Aberdeen Ardoe House Hotel & Spa

South Deeside Road
Blairs
AB125YP
aberdeen
united kingdom

Tel: +441224398801

Fax: (+44)1224/860644

Contact email

Check-in from 14h00

Check out up to 12h00

  • ABERDEEN STATION :   ABERDEEN

  • By plane

    ABERDEEN At 11.3km / 7.02 miles

  • By plane

    DUNDEE At 107.8km / 66.99 miles

  • By plane

    INV At 169km / 105.02 miles

  • By plane

    INVERNESS At 169km / 105.02 miles

  • By train

    ABERDEEN STATION At 4.8km / 2.98 miles

GPS :57.106238, -2.175486

Our accommodations

Classic Double Room

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Feature Double Room

  • Max. number of persons: x2
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

BLAIRS RESTAURANT

Type of cuisine: Brasserie

When it comes to dining, Blairs Restaurant boasts a kitchen that does justice to its grand surroundings. The award winning chefs conjure up one winning dish after another, using fresh, local produce and the finest international ingredients.

Lunch

12:30 - 14:30

  • Mon
  • Tue
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  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
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  • Fri
  • Sat
  • Sun

LAIRDS BAR

Type of cuisine: Brasserie

The Soapies Lounge offers a warm, open fire to greet you to these relaxed surroundings, with a selection of informal bar meals available.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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DRAWING ROOM

Photo non contractuelle / Strictly non binding

With the focus on the roaring open fire of the grand fireplace, original features of rich wood panelling, opulent furniture & impressive artwork combine to make this the ultimate indulgence. Enjoy refreshments & home bakes to light lunches & suppers.

Lunch

  • Mon
  • Tue
  • Wed
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  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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  • Sun

LAIRDS BAR

Photo non contractuelle / Strictly non binding

Enjoy a drink or meal in the relaxed surroundings of the Laird's Bar, where you can enjoy a dram from the impressive selection of Malt Whiskies while sitting in front of our crackling winter fire.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 370 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more
Mercure Aberdeen Ardoe House Hotel & Spa Meeting Room

Our guest reviews for
Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,113 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,224 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Beautiful

Customer review rating 4.4/5

Aliy T. Couples - 15/05/2019 AccorHotels certified review

Beautiful castle with a purple pub and great tasting food. Service staff was polite and engaging. Really loved the music which was classic and modern songs done as soft play lounge music.

Dear Aliy T., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir

Function and Function Suite Great, original Hotel needs Upgrading

Customer review rating 4.4/5

Anonymous Business - 15/05/2019 AccorHotels certified review

Mixed....Room 3 Shower needs improving. Maybe new Thermostat or not enough Hot water from boiler.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Sebastien Brunet General Manager

Beautiful hotel with very friendly, helpful staff

Customer review rating 4.4/5

Fiona Friends - 15/05/2019 AccorHotels certified review

Lovely room, great staff in the bar and Spa. You felt they wanted you To have a nice time.

Dear Fiona G., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir

Restaurant - Not good experience, Room, Bar - good experience

Customer review rating 4.4/5

Mrs M. Couples - 14/05/2019 AccorHotels certified review

We stayed at Ardoe House as I received a DBB stay as a 40th Birthday gift from my friends, we were very much looking forward to the night away. Bar was excellent, nice lunch and good drinks, service. Room 4 was fine, comfortable but very dated although it had a lovely view. Dinner in the restaurant was dire, I had game terrine for starter, this was lovely although there was a hard piece of gristle in it, my husband had soup which was luke warm, I had salmon which was fine although nothing startling and dauphinoise potatoes (these were dry and tasteless) my husband had ribeye steak (medium) it came well done, could barely cut it and was completely inedible and he only ate the chips. My husband was put off the meal at this point and did not have dessert, I had lemon tart which was fine. We only complained about the steak and we were told that it was the type of cut and that's how it should be cooked etc etc, my husband was offered another steak, however this was about 30 mins after I had finished my meal. We were advised that the supplement for the steak would be taken off the bill. We went to the bar and Josh was excellent, he gave us complimentary drinks due to the issues we experienced in the restaurant. When we checked out the following morning and was asked how our stay was we mentioned the steak and our drink was taken off the bill from the restaurant. All staff were exceptional apart from the restaurant which was disappointing. We will not return to Ardoe unfortunately.

Mrs Kirsty T.

Customer review rating 4.4/5

Kirsty Couples - 14/05/2019 AccorHotels certified review

Service was very warm and friendly. Room was excellent

Dear Kirsty T., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir MIr

Not as good as last time

Customer review rating 4.4/5

Fiona G. Couples - 14/05/2019 AccorHotels certified review

We stayed in January and our stay was faultless. This time we felt things just weren’t up to standard, the bed had been made in a rush, the hot water wasn’t very hot. There was not enough information in the room about the leisure facilities opening and closing and as such we were refused entry at 8.20 on the Saturday evening as it closes at 9 which we were not aware of. Extremely disappointing as it’s the main attraction for us coming back to Ardoe. I also sincerely hope that on completion of the changing room refurbishment you reinstall individual cubical as the communal areas made for very uncomfortable changing facilities.

Great overnight stay

Customer review rating 4.4/5

Annu Couples - 14/05/2019 AccorHotels certified review

I booked a room for my partner's birthday, and we were not disappointed! The room was spacious and beautiful, and the breakfast was lovely. Staff were extremely nice. The only gripes would be the untidiness of the bathroom when we first arrived, as well as the lack of hot water in the shower. Otherwise perfect, would definitely visit again!

Beautiful relaxing getaway

Customer review rating 4.4/5

Wilmag Couples - 13/05/2019 AccorHotels certified review

Great food, atmospheric, beautiful surroundings, lovely rooms, and staff who are friendly and courteous.

Dear Wilma G., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aamir Mir

very good hotel for a quite stay

Customer review rating 4.4/5

Campbell M. Couples - 13/05/2019 AccorHotels certified review

we use Ardoe House at least twice a year as we love it , this time though my wife tried to book a spa treatment 2 weeks in advance and was told someone would get back to her and they never did , even after a few phone calls and emails , we were then told in an email a week before we were checking in that the spa and pool would be closed for refurbishment during our visit. This was a bit inconvenient as we consider this part of the package.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Met all expectations and then some!

Customer review rating 4.4/5

John Couples - 13/05/2019 AccorHotels certified review

Dry enjoyable and loved the accommodation

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Food and service excellent , room poor.

Customer review rating 4.4/5

Kathleen E. Couples - 13/05/2019 AccorHotels certified review

We booked for the wine and dine experience in a premier room. The service from staff was excellent , the food and wine was amazing but was felt let down by the cleanliness of the room. It was dusty, bathroom work surface was sticky and some of the complimentary toiletries had been used.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Very Poor!

Customer review rating 4.4/5

C V. Families - 13/05/2019 AccorHotels certified review

I stayed for 2 nights for a wedding with my wife and 2 young children and we were shocked at the service and quality of the room. Our room was very dusty, had a damp smell and there was a leak from the shower which was creating a wet patch on the carpet outside the shower. I did complain and there were no other rooms available. The Manager quite rightly offered a reduction in price, however the room itself was not up to standard at all and very disappointing. The lady in reception (Alexandra) was extremely rude to us when we asked for information regarding the room for the wedding. She was abrupt, dismissive and told us that she didn't know what we were looking for and was very unhelpful. After having to go up to the 2nd floor and back down again (with my kids) to locate the room myself, I told her that it was the room accessible from the outside carpark, she did not even respond and pulled a face. At this point I told her that I was not happy with her service, and would be speaking to a Manager, to which she did not even respond. - Incredibly rude and shocking level of service! The only positive I can mention is the service from the guy in the bar - Josh. He was excellent, very friendly and provided a good service throughout our stay. But overall, unfortunately our stay was over shadowed by the poor quality of the room and service from the lady in reception.

Relaxing

Customer review rating 4.4/5

Bex Couples - 13/05/2019 AccorHotels certified review

Had a lovely time. Things to improve on would be one of the windows did not stay open in room 114. There was no info on how to get to pool and the hotel. The room menu was tattered. And only one biscuit for two people was a bit of a shame. The breakfast was excellent.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Customer service was not up to scratch

Customer review rating 4.4/5

Anonymous Couples - 12/05/2019 AccorHotels certified review

Beautiful hotel, could have been perfect had the service been of the same standard

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Exceptional staff

Customer review rating 4.4/5

Philip R. Couples - 12/05/2019 AccorHotels certified review

All your staff were really good and nothing was too much trouble especially in Blair’s Restaurant

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Very relaxing

Customer review rating 4.4/5

Stuart Couples - 12/05/2019 AccorHotels certified review

Food great, service slick and comfortable bed.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Very happy with service, staff and accommodation.

Customer review rating 4.4/5

Gerry G. Couples - 12/05/2019 AccorHotels certified review

Very enjoyable and I would certainly return. Food was excellent and a superb room. Staff were very helpful and pleasant.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Hotel was excellent experience Spa was a huge disappointment

Customer review rating 4.4/5

Lydia S. Families - 11/05/2019 AccorHotels certified review

It was our Wedding Anniversary and was a major achievement for us to come as my husband is recovering from bladder and prostate cancer and has multiple sclerosis. Scott the Receptionist had taken on board all my requests re: mobility issues for which I am eternally grateful. However my husband had purchased as a special thank you gift to me for my support for a facial in the Spa which was to provide me with some pampering and it was anything but as the place really should not have been open to the Public. The Beautician had no forms to have any information documented regarding health issues allergies etc., so nothing was written down. She only had one pillow which was farcical given it is a Hotel with hundreds of rooms she said she had made a request before and never had it answered for pregnant ladies etc., the Receptionist was extremely surly seemed in a bad mood when I asked for the toilet she directed me to the Disabled toilet where a man was standing on the toilet seat painting and I was directed through slippery floors into the Mens toilet at the Swimming Pool which had no lock and she had to stand guard outside whilst I was in there!!!!.. The place was bare they had no stock and not at all a Spa experience..very very disappointing when travelling a substantial distance and paying for a hotel to leave with this kind of pampering!

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir MIr

Overnight stay bed and breakfast

Customer review rating 4.4/5

Reviewer Couples - 11/05/2019 AccorHotels certified review

We had an overnight stay large room. Lovely breakfast.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Magic

Customer review rating 4.4/5

Paskal S. Couples - 11/05/2019 AccorHotels certified review

Everything was superb. Expect for the restaurant manager on our first day of stay. He was rude to his employees.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir
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