Hotel - Mercure Aberdeen Ardoe House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Aberdeen Ardoe House Hotel & Spa

4.5/5 1,135 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,287 reviews

Our guest reviews for Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,135 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 20/09/2018 TripAdvisor review
« OK, Could do better »

Booked Ardoe Aberdeen for a quick getaway on a Friday night for me and Mrs. On check in, when being asked what our plans were, I was informed the swimming pool was out of action as they had run out of the correct chemicals. Big blow, as it was one of the main reasons for booking here - having a decent pool and spa. Ok, don't fuss. Went and used the Sauna / Steam room instead. These are ok, but they are tired looking and in need of general repair / maintenance which is a shame.Booked for dinner in the main restaurant. Food was pretty ok except.... My partner ordered the Gnocci for a main, what arrived was a bowl of gray lumpy sludge, no colour at all, just gray! Gnocci themselves were too big, doughy, heavy lumps and accompanied by a slice of baguette with onion marmalade on top. Not restaurant quality food by a long chalk, baby food would be closer. To close, we ordered two coffees, but after waiting 15 minutes we were informed there was a problem with Coffee machine, and no hot beverages were available. Pretty laughable really. The staff, bar a few individuals were extremely inexperienced and looked lost / petrified most of the time.Not the best stay when we just wanted to chill and relax for a night away.

D Friends - 15/09/2018 AccorHotels certified review
« Good for a large "get together ". »

Positives were very good meal for a large group. Very efficiently served. Pleasant staff. Good grounds. Good spa swimming pool. Good spaces to meet with friends. Negatives included a bit of 'tiredness' in the rooms: bathroom door not shutting; limited clothes storage. Blairs restaurant a bit gloomy with its old baronial style.

Kev L. Business - 15/09/2018 AccorHotels certified review
« Fabulous hotel and room let down by noise from a staff smoking shelter. »

This was a one night stay, for business, and my first at Ardoe House. The main building is stunning and my room was fabulous too, with lots of floorspace, a huge, comfortable bed, and an equally large shower room. The bar was cozy and and buzzing with people. Unloke many other hotels around Aberdeen, this one has character and atmosphere. I only ate breakfast in the hotel and it was good, but not great. Disappointingly, the only bacon available was “streaky”, which is just not what we eat in Scotland. An overall great experience was tarnished by the fact that my room was right above the staff smoking shelter. Late at night and very early in the morning, I was disturbed/woken by the door to access this slamming, and by staff talking loudly during their smoking breaks. I mentioned this on checkout and got an apology but no suggestion of anything more tangible.

Duncan M. Couples - 15/09/2018 AccorHotels certified review
« very relaxing time »

Comfortable rooms and spa used spa many times, clean with welcoming staff

Mrs D. Couples - 14/09/2018 AccorHotels certified review
« Average »

Disappointing, the room could have been cleaner, and because we had a dog with us was the furthest away from reception areas. Which did not make sense as the dog was allowed in most areas apart from the restaurant. The carpet entrance to the room was covered in dog hairs, windows not clean, bathroom floor tiles not clean. And no where in the room was details of phone numbers for reception or the spa. Although the food was very good, upset that despite you having 3 ports on your menu, when we ordered biscuits and cheese, we were told there was no port!!!! Also no Hendricks!! For a place this size it was not a good sign to run out of things especially when they are advertised on the menu.

B K. Couples - 14/09/2018 AccorHotels certified review
« mr K. »

We thoroughly enjoyed our 2 day stay with you. We love the location, the bar / restaurant / breakfast orangery and the pool too. A couple of areas in the hotel may need a lick of paint but we loved the food at both dinner and breakfast times. The staff were very helpful and friendly too. Only one complaint - please put the golf clubs postcode on your website or literature as we drove for half an hour trying to find you. The sat nav told us we were there and it was nowhere near!

Karen Families - 14/09/2018 AccorHotels certified review
« Lovely place to spend the night while travelling around Scotland. »

We had a beautifully room, enjoyed a refreshing swim in the spa pool. Had a very nice supper at the bar and a lovely breakfast in the dining room the next morning. The staff were very friendly and helpful.

Gareth Business - 13/09/2018 AccorHotels certified review
« Mr »

Excellent from start to finish. Welcoming, comfortable and excellent facilities.

Neil S. Business - 12/09/2018 AccorHotels certified review
« Good hotel, poor food »

Good hotel and staff. The quality of the food ( apart from breakfast) was not at all good.

Colin S. Couples - 12/09/2018 AccorHotels certified review
« Great Hotel Break »

Enjoyed my overnight DBB deal with my wife as a treat for her birthday. Rooms was large comfy and very tidy. Lovely large flat screen TV. Staff very friendly and helpful. The hotel is larger than expected and has Spa Facilities in an adjacent building. Used the pool and sauna which were excellent. Showers and lockers need a bit of upgrading but other than that it was great. My wife got a bottle of Prosecco and some chocolates left for her in the room as a birthday treat and that was very well received. Would recommend this hotel for a quiet break.

Yogi B. Friends - 12/09/2018 AccorHotels certified review
« Good nights sleep but a few minor things to mention »

Check in and out good. Room good. Bed good -slept well - nice and quiet at Ardoe. Breakfast good on Saturday. On Sunday a few items were not available for breakfast - no muesli/Granola and no brown bread (only pre-sliced stuff). Room facilities - a few satchets of Nescafe and one 1" shortbread biscuit each is poor - and on the second night there was only one 1" biscuit to share! We asked at reception and they did not have any - and they said someone would come up with some but none arrived.

Helena Friends - 12/09/2018 AccorHotels certified review
« Brilliant »

Spent my 50th birthday at the Ardo for a spa treat, spa treatments were great, breakfast amazing, afternoon tea was superb and dinner lovely. Room was and clean and comfortable. The hotel is beautiful and the outside surroundings were too.

David C. Couples - 12/09/2018 AccorHotels certified review
« Warm welcome, clean and well appointed room, good food, good fascilites. »

Curtains hard to draw and often jammed. The toilet roll holder in the bathroom was poorly sited and required a contortionist to reach it satisfactorily. The mattress on the bed had a big dip in the middle and was not very comfortable. Otherwise the experience was good.

Mr O. J. Couples - 12/09/2018 AccorHotels certified review
« Generally good service. nice room »

Very nice stay will come again

Ross N. Couples - 12/09/2018 AccorHotels certified review
« Anniversary spa day. »

Overall my wife and I enjoyed our stay. It was the small things that let the hotel down. More attention to detail would have eleviated these problems.

Dr M. Couples - 12/09/2018 AccorHotels certified review
« Mixed weekend »

We were staying for a big medical class reunion weekend - the 'posh' dinner on the Saturday was fabulous. The meal on the Friday - a buffet - was poor. Our room was comfortable although the door to the bathroom didn't fit and so didn't shut properly.

Paul M. Business - 12/09/2018 AccorHotels certified review
« Comfortable and cosy »

As above

Anonymous Friends - 11/09/2018 AccorHotels certified review
« Comfortable hotel break »

Our room was tastefully decorated with a very comfortable bed. The experience was let down by the ensuite facilities. I was disappointed not to have a bath and the shower experience was cold because of the open plan nature of the room. The towel rail was not on. The towels were tiny and thin and really let the luxury feeling of the surroundings down.

Lynne Couples - 11/09/2018 AccorHotels certified review
« Beautiful location for university reunion »

The location of this hotel is spectacular, the scenic views from the grounds of the hotel were fantastic. The hotel catered for our needs regarding Halal food and removal of alcohol from our room. I also asked for easy access bathroom which was done. The self service breakfast was excellent and the evening dinner was very well serviced. A very pleasant weekend thank you

Mrs W. Couples - 11/09/2018 AccorHotels certified review
« Mrs W. »

We returned for our first wedding anniversary. We had such a lovely stay in the turret suite. The room was beautiful and clean. The staff were friendly and it was lovely to see some that helped at our wedding. Our dinner was out of this world. The only negative we had was that we could not turn down/off the heating. Will definitely be returning for our next anniversary.

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