Mercure Aberdeen Ardoe House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 1,299 reviews
Mercure Aberdeen Ardoe House Hotel & Spa
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Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Wedding reception and function rooms for up to 450 people

  • Over 80 exquisite varieties of Scottish Whisky in our bar

  • Leisure facilities, including a  gym, steam room and sauna

  • 30 acres of luxurious Scottish gardens and grounds

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Aberdeen Ardoe House Hotel & Spa

South Deeside Road
Blairs
AB125YP
aberdeen
united kingdom

Tel: +441224860600

Fax: (+44)1224/860644

Contact email

Check-in from 14h00

Check out up to 12h00

  • ABERDEEN STATION :   ABERDEEN

  • By plane

    ABERDEEN At 11.3km / 7.02 miles

  • By plane

    DUNDEE At 107.8km / 66.99 miles

  • By plane

    INV At 169km / 105.02 miles

  • By plane

    INVERNESS At 169km / 105.02 miles

  • By train

    ABERDEEN STATION At 4.8km / 2.98 miles

GPS :57.106238, -2.175486

Our accommodations

Classic Double Room

  • Max. number of persons: 2
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Privilege Room

  • Max. number of persons: 2
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Feature Double Room

  • Max. number of persons: 2
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Our restaurants and bars

BLAIRS RESTAURANT

Type of cuisine: Brasserie

When it comes to dining, Blairs Restaurant boasts a kitchen that does justice to its grand surroundings. The award winning chefs conjure up one winning dish after another, using fresh, local produce and the finest international ingredients.

Lunch

12:30 - 14:30

  • Mon
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Dinner

18:30 - 22:00

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LAIRDS BAR

Type of cuisine: Brasserie

The Soapies Lounge offers a warm, open fire to greet you to these relaxed surroundings, with a selection of informal bar meals available.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
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DRAWING ROOM

Photo non contractuelle / Strictly non binding

With the focus on the roaring open fire of the grand fireplace, original features of rich wood panelling, opulent furniture & impressive artwork combine to make this the ultimate indulgence. Enjoy refreshments & home bakes to light lunches & suppers.

Midday

  • Mon
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Evening

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LAIRDS BAR

Photo non contractuelle / Strictly non binding

Enjoy a drink or meal in the relaxed surroundings of the Laird's Bar, where you can enjoy a dram from the impressive selection of Malt Whiskies while sitting in front of our crackling winter fire.

Midday

  • Mon
  • Tue
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  • Sun

Evening

  • Mon
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  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 370

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,687 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,299 reviews

Mrs Anne H.

Customer review rating 4.4/5

Anne H. Couples - 06/11/2019 Confirmed reviews AccorHotels

Booking in to this hotel was very difficult as receptionist was very hard to understand and she kept taking down wrong details I had to phone 3 times to make sure booking was correct , also they got email wrong and I got it rectified on my arrival so I did not get any cofirmation emails about my booking until I arrived at hotel . I have stayed three times and had a great time but this carry on was very stressful

Dear Anne H., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza Hotel Manager

Pleasant stay

Customer review rating 4.4/5

Chris B. Business - 06/11/2019 Confirmed reviews AccorHotels

Bathroom facilities - excellent. Bed - just Ok. Evening Meal - so, so. Breakfast - fantastic

Dear Chris B., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allwyn Dsouza Hotel Manager

Great

Customer review rating 4.4/5

Anonymous Friends - 06/11/2019 Confirmed reviews AccorHotels

Lovely hotel, great facilities and great dining. Restaurant lacked a little atmosphere for evening dining due to lack of numbers (I think most guests were at a function taking place in the hotel)

Dear Fiona D., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza Hotel Manager

Wedding guest

Customer review rating 4.4/5

Emma G. Couples - 05/11/2019 Confirmed reviews AccorHotels

Nice hotel, lovely breakfast but speed of service during a wedding reception meal was very poor and slow

Dear Emma g., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza Hotel Manager

Nice overnight stay to attend an event

Customer review rating 4.4/5

Geoff Couples - 05/11/2019 Confirmed reviews AccorHotels

Good check in. The room was nice but given it was a privilege room it should have had the mini bar stocked. We had to ask for water and we only had one pack of crisps. Also the phone was not working as the batteries were totally corroded. Other wise the room was perfect and the shower room was well appointed.

Dear Geoff C., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza

Fine hotel, Slow Service.

Customer review rating 4.4/5

Anonymous Couples - 05/11/2019 Confirmed reviews AccorHotels

Reception and Room were good. The bar service at the event we were at was very slow to non existent. The entrance to the hotel access was very difficult to find in the dark, it's very poorly sign posted an had no lighting. The trees/vegetation around the entrance hides it from the western approach, this needs to be remedied!

Dear Stuart N., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza Hotel Manager

Beautiful building excellence food with a very quiet room

Customer review rating 4.4/5

Angela Business - 04/11/2019 Confirmed reviews AccorHotels

Enjoyable and your staff were very helpful and friendly

Dear Anglea A., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allwyn Dsouza Hotel Manager

Mrs

Customer review rating 4.4/5

Mrs C. B. Couples - 04/11/2019 Confirmed reviews AccorHotels

My husband and I had a fantastic weekend. The rooms and beds were very comfortable, food and service was first class and the spa was amazing. Absolutely blissful.

Dear Carol B., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allwyn Dsouza Hotel Manager

Comfortable stay and convenient for Aberdeen

Customer review rating 4.4/5

Nw Families - 04/11/2019 Confirmed reviews AccorHotels

The hotel room was very comfortable and quiet overlooking the gardens. We usually stay at Ardoe as it a lovely hotel and convenient for visiting relatives in Kincorth area of Aberdeen. This time we found areas of the hotel were understaffed? The bar was left unattended with customers waiting. Also no one to take room number at breakfast, so no tea or coffee until finding a member of staff.

Dear Neil W., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza

Mr

Customer review rating 4.4/5

David D. Business - 01/11/2019 Confirmed reviews AccorHotels

Room was Good, Service also Good, Not really used the facilities so no comment. Very satisfied with Stay.

Dear Mr D., Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property. Sincerely, Allwyn Dsouza General Manager

Excellent stay for a family treat

Customer review rating 4.4/5

Anne R. Families - 01/11/2019 Confirmed reviews AccorHotels

My sister and I took my 90 year old mother and 30 year old daughter for a night away dinner B&B. Everything was excellent from reception at start to booking out.

Dear Anne R., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please if you can take couple of moment and share your positive thoughts on Trip Advisor or Google, we would really appreciate that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allwyn Dsouza General Manager

peaceful

Customer review rating 4.4/5

Linda J. Business - 01/11/2019 Confirmed reviews AccorHotels

a nice hotel, with good facilities

Dear Linda j., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allwyn Dsouza Hotel Manager

Satisfactory.

Customer review rating 4.4/5

Cp Couples - 31/10/2019 Confirmed reviews AccorHotels

On arrival the foyer and reception area were very cold. The receptionist we first dealt with was not the friendliest but when we went back to check in the other receptionist was friendly and welcoming. Our room was spacious and peaceful. We had an evening meal in the bar but sadly the food was rather disappointing. The starter of chicken wings( not all chicken wings but chicken bits) was ok but underwhelming. My husband's fish was fine but my burger was awful. Bland and rubbery with no flavour. We had sticky toffee pudding for sweet with hot toffee sauce. These were Luke warm with cold toffee sauce. Disappointing as this was a gifted package from a family member. Breakfast was good except for the boiled bacon... We had a late check out for 2pm but was a uncomfotable that the room staff were hovering outside our room from around 12 noon onwards. There were 3 members of staff waiting to get into our room right behind me as soon as I had closed the door. We did like it here but felt there needed to be some improvements. Check out was fine with the same friendly receptionist. I told her about our meal and she said she would mention to the kitchen staff?

Dear Tracey P., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza
Customer review rating 4.4/5

Anonymous Business - 31/10/2019 Confirmed reviews AccorHotels

Liked: Dog Friendly Good room with fridge Lovely grounds big enough to go for a walk Good food

Dear John D., I wish to thank you for choosing to stay at Mercure Ardoe House Hotel & Spa and for taking the time to share your experience online. I am delighted to hear that overall you had an enjoyable stay with us and your kind comments have been passed on to all the team. We look forward to welcoming you all back to Mercure Ardoe House Hotel & Spa. Kind Regards, Allwyn Dsouza General Manager

Perfect!

Customer review rating 4.4/5

Nic Families - 31/10/2019 Confirmed reviews AccorHotels

I stayed here in Oct 2019. The room we had was a great size, very clean and extremely comfortable. Although our room was quite a distance from the reception area. Breakfast was well catered for and had everything you could think of. My only complaint would be the fact we were charged extra for a cappuccino. Other than that, great stay would definitely recommend

Dear Nicola B., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allwyn Dsouza

Room was "tired", the linen not all clean, the bathroom in particular not properly cleaned and an unacceptable wait for dinner

Customer review rating 4.4/5

Ross W. Families - 31/10/2019 Confirmed reviews AccorHotels

Please see comments above regarding room etc and dinner. On the plus side food quality was very good and the pool area also very good. The room could do with a freshen up and the housekeeping needs to be more careful around cleanliness.

Dear Ross W., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza Hotel Manager

Lovely restful stay

Customer review rating 4.4/5

Mrs J. W. Couples - 29/10/2019 Confirmed reviews AccorHotels

My husband and I enjoyed our stay. The room was spacious and comfortable dining experience good also use of the spa. Would recommend.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely, Allwyn Dsouza Hotel Manager

Luxurious

Customer review rating 4.4/5

Dee G. Families - 29/10/2019 Confirmed reviews AccorHotels

Artoe is in a great location, close to the city but it feels very tranquil. Our check in was efficient. The room seemed like a hike from reception along some long corridors but was well rewarded with a lovely big room with a spacious shower room and a view of the grounds. The room facilities were good and the bed large and very comfortable. The food at dinner was exceptional with service to match - special mention for our server, Rachel. Self service breakfast was nice and relaxed. The spa was good although it did mean tiptoeing outside to get there in our slippers and gowns. Also, we disappointed on both visits that jacuzzi was not working, otherwise a fine spa facility. Overall, a lovely experience.

Dear Dolores G., We very much appreciate your comments regarding your stay at the Mercure Aberdeen Ardoe House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team and specially Rachael. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Allwyn Dsouza Hotel Manager

Disappointed at my Ardoe experience .

Customer review rating 4.4/5

J F. Business - 28/10/2019 Confirmed reviews AccorHotels

I stayed with yourselves for two nights. When I arrived and was checked in .. even although I took the lift, the walk to my room (room 135) was a very long way away indeed. The room was nice but there were marks on the wall as you entered as if someone had pulled luggage in and it scrapped the wall. Made it look a bit shabby for Ardoe. The TV channels were very limited and only received a few. The door did not lock as the place to hold the bolt in the frame of the door was offset and wouldn’t lock so I pushed a chair against the door at night as I am a woman travelling alone. I tried to call reception about this but the phone didn’t work so I walked all the way down to reception and informed them and maintenance came the next day. I had appointments that day so arranged for the maintenance man to come at 3pm on the second day of my stay, He said the TV needed tuned in so did that and all was well with that. He then looked at the door and said he would have to remove the plate and set it again. I told him to wait til I had checked out as didn’t have time as had meetings to attend. The maintenance guy was a lovely scottish man with no language barriers and I could understand him and he me. Reception were different. I informed the receptionist that the room didn’t lock and she informed me that there were no locks on the doors and that I was mistaken. She did not understand what I was talking about. I also ate both nights in the bar and the service was awful as was the food as the staff were run off their feet. The second night I had fish and chips and it was cold. Service took forever and the order took a long time to come. Breakfast on both mornings was difficult as I only wanted breakfast for one and had not ore booked or paid breakfast. I was told the room was booked for two as it was a double and that they couldn’t change the number of people having breakfast in their computer system so just to inform the breakfast staff in the morning. Well, the language barrier again affected us both and I needed up going backwards and forward to reception first thing in the morning before I was allocated a table. Awful.. to say the least. I also requested tea bags and milk from housekeeping as did not want my room cleaned during my stay and the language barrier was also impossible and rather frustrating. I overheard a bar staff member telling an American guest to pay tips directly to them as if they are out on a bill the the staff don’t get them. I think that’s awful.

Dear June F., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Allwyn Dsouza Hotel Manager

Comfortable stay

Customer review rating 4.4/5

Lw Couples - 28/10/2019 Confirmed reviews AccorHotels

The room was comfortable and dinner in the restaurant was excellent. A map of the hotel might have made it easier for us to find the swimming pool which is in a separate building. The quickest access is via a fire exit but that isn't clearly labelled within the hotel.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Allwyn Dsouza General Manager
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