Hotel - Mercure Aberdeen Ardoe House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Aberdeen Ardoe House Hotel & Spa

4.0/5 1,145 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,392 reviews

Our guest reviews for Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,145 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Richard H. Couples - 09/10/2018 AccorHotels certified review
« Beautiful hotel, hospittality excellent »

Had a lovely stay for my wifes birthday. Staff were friendly, welcoming and very hospitable. Room was spotless and very up to date. Only criticism is if one pays £30 for a fillet stake you should expect proper handcut chips not oven chips!! PLEASE.

Lynsey Families - 09/10/2018 AccorHotels certified review
« Fantastic »

Although very nice rooms clean I felt it was cold along the corridors staff very friendly and assisted when asked for help however at the breakfast there was no tea spoons on any saucers so had to use knife also asked housekeeping for iron in morning was told to knock on other doors of guest to see if they had one to which I said I don’t think that was appropriate also asked for my room to be made up after 12 but this was not done so never had clean towels for shower in morning or toilet tissue

Dorrik S. Couples - 09/10/2018 AccorHotels certified review
« Easy, Relaxed with lovely and attentive staff across all services we met . »

See above. We very much enjoyed the hotel and our stay. Only glitch was no towels in room but speedily remedied

J.s. Friends - 09/10/2018 AccorHotels certified review
« Unwelcoming »

We arrived at the spa to be "greeted" by the receptionist, she was very rude and abrupt. We were not offered robes or slippers we had to go back and request these. One treatment was booked over the phone and I requested that the other could be arranged on arrival as wasn't sure what my friend wanted, when we arrived the receptionist advised we could not change and we were booked in for the same thing. We were then called on for our treatments where again the receptionist was extremely rude advising we should have been waiting at reception for our therapist not by the poolside. The treatment we had boked was 25 minutes however the treatment didn't last any longer than 15 minutes maximum. Around the loungers there were empty dirty water cups lying around & dead wasps on the window ledge. Checked into the hotel, part of the package was a meal. We couldn't get a table until 8pm however we weren't advised we would have to book this. We dined in the bar, nachos to begin were a plate of crisps with dried up grated cheese and dips on the side. Very unappetising. Room was clean and comfortable.

Ana K. Couples - 09/10/2018 AccorHotels certified review
« OK »

- The room was nice but the ceiling and lamp had spider webs hanging which was disappointing to see. - After 7-ish (pm) until 9am is impossible to get hold of anyone at reception which could represent a big problem in case of an emergency. - The dinner and breakfast was really nice. My only comment with the breakfast was the selection of juice(s) which tasted as pure sugar with a bit of flavor. Def the quality of the juices should be improved. - We arrived at the Spa and asked for bathrobes and they said that these were only provided for people booking the full day at the Spa which let down the service received at the Hotel. In general the Spa looks very dated and as it is at the moment is not a place to recommend to other friends or to book for a full day.

Anonymous Couples - 08/10/2018 AccorHotels certified review

Good facilities, lovely room. Restaurant service was poor.

Phil R. Business - 08/10/2018 AccorHotels certified review
« Great stay - great hotel »

Business trip x 2 nights and such a lovely hotel - perfect for Aberdeen and new gym with pool facilities.

Victoria Business - 08/10/2018 AccorHotels certified review
« Poor service and food quality »

I stayed for 5 nights and the lunch and evening service for food was terrible every single day. The meals were of poor quality and length of time to serve was over 1 hour. Lunch was constantly leftovers from the evening meals!

Dh Business - 07/10/2018 AccorHotels certified review
« Lovely hotel in a fine setting but overpriced in some areas. »

Lovely rooms, comfortable bed in a phenomenal setting. Bar is overpriced eg cocktails double the price of other places. Breakfast very expensive for an ordinary Scottish breakfast. Lovely gym and swimming pool in peaceful grounds.

Lee Business - 07/10/2018 AccorHotels certified review
« Relaxing »

Rarely ventured from my room which was lovely.

Patricia A. Families - 07/10/2018 AccorHotels certified review
« Excellent »

Value for money excellent service

D T. Friends - 04/10/2018 AccorHotels certified review
« Comfortable and pleasant. »

Why not have a residential guest only parking area reserved? Whilst wedding receptions are your big money earner, they do create almost insurmountable parking problems for older guests. This would be a really helpful thing to do that would cost little yet mean so much.

Anonymous Couples - 04/10/2018 AccorHotels certified review
« Great stay »

Overall great stay.

Norman I. Couples - 04/10/2018 AccorHotels certified review
« Good »

My wife and I enjoyed our stay very much. We valued the comfortable ambiance, and peaceful setting on the outskirts of the city. Our room was a good size to the point the bed was too wide for its sheets. I used and enjoyed the good sized swimming pool a few times. We only ate in the hotel a couple of times in the evening as we were in Aberdeen visiting family, but the breakfasts were really good with plenty of selection and very sensible timings for those taking a lower pace in the day.

Nss Friends - 03/10/2018 AccorHotels certified review
« Nice but could use some updating »

Gorgeous manor house and grounds. Nice breakfast. Front desk staff friendly and helpful. Asked for info on spa. None was available. Said used to have a brochure but couldn’t find any. Told us to call spa and ask what they offered. Would have preferred a brochure. So did not use. Dinner in pub. Staff seemed new, nervous and unsure. Friendly though and tried their best. Robes in room seemed limp and dingy. Did not use

Graham W. Business - 03/10/2018 AccorHotels certified review
« A comfortable and welcoming one night business stop over. »

Comfortable and clean accommodation with sensibly priced food at the bar.

Sheila Couples - 03/10/2018 AccorHotels certified review
« A perfect short break »

Special mention must be made of the excellent members of staff. The restaurant food was beyond expectation - beautifully cooked and presented. Our room was spacious, clean and well equipped. Swimming pool could have been a little bit warmer.

Nadia A. Families - 03/10/2018 AccorHotels certified review
« Mrs Nadia A. »

Hotel was nice but service could of been better.

Becky Couples - 02/10/2018 AccorHotels certified review
« Amazing »

Great weekend away. I got the hotel on a deal with a welcome pack bottle of wine and truffles 3 course meal, breakfast, access to spa facilities and 1 treatment for my bf and myself. The staff where very polite and helpful. I would 100% recommend this hotel.

Lisa M. Couples - 02/10/2018 AccorHotels certified review
« Mrs Lisa M. »

We booked the hotel for two nights for our honeymoon. The hotel itself is stunning as are the surroundings. I was disappointed that I had to ask at reception about our Prosecco on arrival, there was then some confusion that it should’ve been wine left for arrival. The romance package clearly stated Prosecco and chocolates on arrival, neither of these were in the room. The staff member did arrive shortly after with Prosecco after having to check. The food at the hotel was exceptional, best steaks we’ve had. Sadly the bar was a huge let down. The bar staff were inexperienced and two of the barmaids were bickering amoungst each other due to staff shortages. This was very uncomfortable. The barman (sadly I don’t have his detail) was very helpful. He was welcoming and refreshing and also seemed embarrassed by the behaviour of his colleagues. Sadly the bar doesn’t meet the high standards of the rest of the hotel.

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