Hotel - Mercure Aberdeen Ardoe House - Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Aberdeen Ardoe House - Hotel & Spa

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4.5/5 1,043 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 10  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Web TV
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Crib on request
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,769 reviews

Our guest reviews for Mercure Aberdeen Ardoe House - Hotel & Spa

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 1,043 reviews
AccorHotels certified review
Christiane A. Couples - 15/05/2018
« Clean comfortable room »

On our 2 week vacation in the Uk this was by far the nicest most comfortable place we stayed. We chose this hotel because of it looking a little like a castle and thought it would be fun. From the moment we stepped thru the entry we were not disappointed. The décor was elegant, the staff very friendly and helpful. We had dinner at the bar and the choices of drinks were outstanding. Our room was quite large and the bed big and comfortable. But by far the most enjoyable was the shower, I loved the shower. Sadly, we did not bring swimwear, so we were not able to try the indoor pool. I would not hesitate to recommend this place to friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Sebastien Brunet General Manager

AccorHotels certified review
Martin Families - 14/05/2018

There was an issue with the water (it was brown) so we had to change rooms during the evening with our little son which was not convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin eltang T., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Brunet General Manager

AccorHotels certified review
Scott Couples - 14/05/2018
« Pleasant »

Staff professional and very friendly, clean rooms and good facilities

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Sebastien Brunet General Manager

AccorHotels certified review
Jg Business - 14/05/2018
« Lovely hotel in countryside setting - not city central »

Lovely hotel and food. Hotel and room was a touch on the cold side and shower facilities in rooms were poor. Nice fittings but no water pressure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny G., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sebastien Brunet General Manager

AccorHotels certified review
Anonymous Families - 14/05/2018
« Friendly, efficient and great facilities »

Although there was a wedding at the hotel at the same time this didn't I pact on our stay and the staff handled everything very well.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Sebastien Brunet General Manager

AccorHotels certified review
Jan M. Families - 14/05/2018
« Amazing »

Very experienced and friendly staff simply brilliant service beautiful atmosphere beautiful rooms fantastic dinning

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Sebastien Brunet General Manager

AccorHotels certified review
Anonymous Couples - 13/05/2018
« Lovely hotel stay »

We stayed for Dinner B&B, room was great and food was excellent. Would definitely recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Sebastien Brunet General Manager

AccorHotels certified review
Ian Business - 13/05/2018
« Wonderful stay »

We loved the main house and the apparent history. The modern bedroom was also excellent!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Sebastien Brunet General Manager

AccorHotels certified review
Gemma C. Couples - 13/05/2018
« Very enjoyable and relaxing »

Very very nice! Food was lovely and customer service was really good too. Maybe the only thing was if there was a bath in the Privilage room, that would have been brilliant!:)

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Sebastien Brunet General Manager

AccorHotels certified review
Mr &. M. C. Friends - 13/05/2018
« Very satisfied »

Rooms were very clean & staff very friendly and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Sebastien Brunet General Manager

AccorHotels certified review
M. Business - 13/05/2018
« Very average, with some basic things missing »

Service was generally ok but a bit chaotic. No wine list, no whisky list in the whisky bar, Needed to ask for glasses for lunch, etc. When I questioned the waiter about the 3 slices of cheese and 3 crackers for the cheeseboard (which attracted a supplement taking it the £12, hence my issue), he told me the manager wouldn’t come out to speak to our group and was terrified! All a bit Fawlty Towers. I also mentioned the fact the emergency exit route was not lit in my part of the hotel - a spiral staircase was in darkness when I checked the route...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan Murray, Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Indystar Couples - 11/05/2018

Lovely room, comfortable bed and friendly staff. Food was disappointing and restaurant appeared understaffed.

AccorHotels certified review
Peter R. Couples - 11/05/2018
« Excellent »

Helpful staff good food and lovely modern room.

AccorHotels certified review
Scott K. Couples - 11/05/2018
« Hotel was great and the staff were fantastic, sadly let down by the staff at the spa. »

The hotel was what I had remembered from a previous stay a number of years ago. The staff were very young but friendly and helpful. The room was as described and very comfortable. Our stay was sadly affected by the staff in the spa. I had one of the reception team call the spa to check availability on a treatment and was surprised to find it had. As it was my wife’s birthday I hoped to treat her. We arrived at the spa earlier than we said we would but was met by a member of the team who was more interested in a treatment she wished to do and would not budge so we left very much disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Scott, Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Sebastien Brunet General Manager

AccorHotels certified review
Dave J. Couples - 10/05/2018
« Relaxing »

Excellent room, great breakfast. The whisky bar being open would have added to the Scottish experience.

AccorHotels certified review
Dee Couples - 10/05/2018
« A nice stay with a few hic ups. »

Room wasn’t ready on arrival, was given a complimentary drink whilst we waited in the lounge, which was much appreciated after our long drive through. Service For dinner was very slow, everyone kept looking around for their meals. My scallops were served up on a very obviously cracked plate from one side to another. Then the main meal arrived just warm on a roasting hot plate. It was obvious that the plates had been sitting on a hot plate for a while as the jus had a skin on it. The meals were replaced and we were given sorbet whilst we waited. Then we were offered another complimentary drink after our desert. The meal was nice , but would of been better to have had no problems.

AccorHotels certified review
Anonymous Couples - 08/05/2018
« Relaxing Stay »

We had a very nice relaxing stay at Ardoe House. The staff at the hotel were welcoming and extremely helpful. We used the pool and spa, which was very relaxing, we also dinned at the hotel and the food ands service we excellent, I would recommend the hotel to my friends and family.

AccorHotels certified review
Jackie G. Couples - 08/05/2018
« Fantastic »

Beautiful hotel, exceptional food and very helpful staff.

AccorHotels certified review
Mr C. M. Couples - 08/05/2018
« evening stay »

this is the 5th time i have been to Ardoe House on a Friday for dinner , bed and breakfast. the hotel has always been great , food is excellent. this time we were a bit disappointed as the shower water pressure was very low and the water was trickling out. we mentioned this at reception and were told one of the industrial boilers was down

AccorHotels certified review
Anne R. Friends - 08/05/2018
« Great stay and will definitely be back »

Loved it all. The staff were so friendly, helpful and professional. The food was delicious and the spa facilities very tranquil

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