Hotel - Mercure Aberdeen Ardoe House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Aberdeen Ardoe House Hotel & Spa

4.0/5 1,158 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 10  GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 120 rooms
  • 119 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 5 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 6,499 reviews

Our guest reviews for Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,158 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dragos Couples - 08/11/2018 AccorHotels certified review
« Good stay »

Everything fine except the last morning when the housekeeper walked into our room without knocking at 9:15 considering that checkout time is 12:00, and the second attempt at 11:00 but this time knocking

Mark A. Families - 07/11/2018 AccorHotels certified review
« Relaxing and Friendly »

We stayed over the weekend as my daughter was getting married there. The whole weekend was fantastic and went without a hitch. Very comfortable, with helpful and friendly staff. Meals were very good.

Dl Couples - 07/11/2018 AccorHotels certified review
« Fantastic »

Excellent service and incredible food,

Lucy R. Couples - 07/11/2018 AccorHotels certified review
« Generally very good but busy and a tad disorganised »

Our room was fantastic and the dinner lovely but the hotel was extremely busy with a wedding and a few other events. There were children running into bars and the staff in the evening were pretty disinterested (bar staff only) then in the morning there wasn’t enough space at breakfast and there was a huge que and wait. Our stay was lovely but a little disappointing in parts.

Mr D. Couples - 07/11/2018 AccorHotels certified review
« It was o.k. »

The restaurant let you down

Louise C. Couples - 07/11/2018 AccorHotels certified review
« Lovely night away but some things for Ardoe to keep on top of »

We had a great time, using an itison voucher. Just a few issues which i think could be fixed easily. The spa should have slippers for the guests, not just robes. The waiting staff should know the menu, even if it is new, i still feel they should know how to pronounce and spell the menu items so no mistakes are made. Other than those 2 issues, everything was great! I had a really tasty mocktail at the bar which was not on the menu.

Phil N. Couples - 07/11/2018 AccorHotels certified review
« Disappointed as the booking was specifically to make use of the Pool which, had no hot water. »

Unfortunately on arrival we were informed that there were problems with the boiler in the spa area which had not been working for a number of days. Consequently the pool water had not been heated neither was there any hot water in the showers. We had specifically booked the hotel to make use of the pool both been keen swimmers! I fully understand that these things happen however, the boiler was broken before we booked the hotel and if we had known we would have chosen a different location to stay. All other services in the Hotel were excellent with a spacious well equipped room and a good evening dinner served by friendly, engaging and attentive staff.

C B. Couples - 07/11/2018 AccorHotels certified review
« VSA BALL OVERNIGHT STAY »

HAVING STAYED AT ARDOE MANY TIMES THE ROOMS WERE GOOD WITH BEDROOM FRUIT ON ARRIVAL. THE EXTRA QUIT IN ROOM WAS STORED IN CLOTHES CUPBOARD TAKING UP SPACE WHICH WE HAD TO RELOCATE. BREAKFAST WAS FAR BETTER THAN LAST TIME WITH PLENTY OF ITEMS ON DISPLAY. STAFF VERY HELPFULL SHOWER TOWELS COULD BE SLIGHTLY BIGGER SUGGESTION IS TO HAVE TOWEL ROOM ROBES

Graeme Couples - 06/11/2018 AccorHotels certified review
« Poor security »

In the middle of the night our room door was opened and 2 strangers entered our room. My wife was awoken by this and was understandably frightened and could not get back to sleep. On querying this at reception (and asking how someone else was able to open our door), I’m told that the hotel staff had opened the door having been told the people had lost their key. Surely a simple check of the name of the booking would have highlighted that this was not their room? If we had not been in our room, I wonder if our belongings would’ve been stolen. Or what if my wife had been alone in the room, and the intentions of those entering were sinister? The reception staff gave us a pretty heartless apology. I was pretty annoyed that as soon as I mentioned it they knew what I was talking about - so they could have apologised to me rather than waiting for me to bring this up. I got married at Ardoe house in 2016 and have stayed in the hotel on several occasions since. I think the hotel is great but this incident was really very poor and quite amateurish.

Annon Couples - 06/11/2018 AccorHotels certified review

We stay every year attending the VSA Ball. We arrived early checked in quickly and waited for our Daughter and her Husband to have some food. We ordered and food did not arrive but another table who arrived much later than us had their food . My husband then asked as we had only ordered a selection of starters . Still the food did not arrive. We were told the chefs were not happy as they had 3 functions on. We were offered a drink . We were attending one of the functions and two hours later my husband said to cancel order as we were having food soon at function. After the function again we had problems and My Son in Law tried to order room service but no answer. We enjoyed the function and the breakfast was excellent and staff were on the ball.

Tim A. Couples - 06/11/2018 AccorHotels certified review
« Great Hotel, just falls short on things that can be easily fixed »

Very impressed with the hotel clean and tidy, loved the decor and the feel of the hotel. Just lacked service with a smile, except from the breakfast greeters. There was no hotel information in the room, we didn't know what number to call to get through to reception! We went and asked at reception, and were told "we always get asked this". Every hotel I have ever stayed in has this information in the room. Along with the Hotel Bar/Restaurant menu, Room service menu, Spa price list. Surely you are loosing custom it is the cheapest advertisement and a way to make more money per guest. Also the room information pack needs a Hotel Map, finding the Spa through a fire escape wasn't the first place we expected to go. We used the swimming pool every day, morning and evenings. The facility was always clean, but the spa receptionists were never happy. Overall we really enjoyed our stay, and found the service short falls amusing.

Ian C. Couples - 06/11/2018 AccorHotels certified review
« Mr »

Overall everything was fine. The spa was really good and relaxing. We stayed for dinner, bed and breakfast and the food that we were presented with was also very good. However there were a few service issues, which could have been better. In our bathroom we had no toilet paper. There was no information about the hotel in our room and the service at dinner could have been better as our drinks were brought after our starters. The head waiter at breakfast was suffering from body odour issues which was off putting.

Mark W. Friends - 06/11/2018 AccorHotels certified review
« Accommodation Very Good, Food Good, Bar Service both in Function and Hotel - POOR »

Great accommodation and nice and comfy room, trying to get a drink at the hotel bar very slow, one person on bar and subsequent areas full. (Pre dinner and especially post Charity Ball). Food was lovely in the Function (VSA Charity Ball) and Food service very professional. Bar & Wine service non existent- not one waiter poured a drink, nor was our table asked for drinks at all during the 5.5hrs. Had to queue at outside bar 3 times, missing speeches and charity events then to be told bar person could not take order - ended up writing on the invites and asking the bar person to send the order to table 28 - this happened on more than one occasional- not good that table host is away from guests to queue and order drinks

Mrs T. Couples - 05/11/2018 AccorHotels certified review
« Nice but disappointed with a few things. »

I decided to book Ardoe house hotel to celebrate my husband's 50th birthday. When making the reservation I was told by the receptionist that since it was a special birthday we would recieve some chocolates and maybe something else in our room to celebrate, I didn't think I would need to arrange anything since this had been said to me and was really disappointed when we arrived to find nothing had been done. We made a reservation for dinner for 7pm, The meal we could not fault, but the service was appalling. The poor waitress Lucy was amazing and extremely polite and good at her job, but was rushed off her feet trying to accommodate the whole dinning room on her own which resulted in long periods between courses, and customers getting extremely irate at her .

Simon F. Couples - 05/11/2018 AccorHotels certified review
« Comfortable stay »

Stay was lazy as was our intention, staff were all friendly and very helpful, room was big and well laid out. Dinning was superb food very good quality breakfast was good as well, only critisisum is dining when you book a 3 course meal with your stay i like most other would expect that to include your vegitables not the case at this facility and although not exspencive this did leave a bitter taste. Inclusive 3 course meal should mean 3 courses. However that said this was our only issue everything else was quite superb. My wife took advantage of the spa and had a facial and massage she enjoyed both and i had a swim in the pool and a dip in the jacuzzi quite relaxing thank you.

Anonymous Business - 05/11/2018 AccorHotels certified review
« okay »

it was okay

S H. Families - 04/11/2018 AccorHotels certified review
« Overnight stay with spa package »

Hotel beautiful, food was great. Staff in hotel lovely and welcoming. A few issues with the booking and the bill ( simple errors which were speedily resolved) - this might reflect the lack of senior staff visibly present? Spa experience very disappointing

. Families - 04/11/2018 AccorHotels certified review
« Perfect little getaway »

We were treated with kindness from check in to check out. We had our toddler with us and the hotel was very accommodating providing a travel cot in the room and colouring in pencils for her during dinner and breakfast. Absolutely no complaints at all.

John E. Couples - 04/11/2018 AccorHotels certified review
« Perfect »

Faultless

Emma S. Couples - 04/11/2018 AccorHotels certified review
« A great Autumn mini break »

Lovely hotel and facilities. We used the spa which was great. Dinner was also very nice.

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