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Pet-friendly accommodation and facilities throughout
Wedding reception and function rooms for up to 450 people
Over 80 exquisite varieties of Scottish Whisky in our bar
Leisure facilities, including a gym, steam room and sauna
30 acres of luxurious Scottish gardens and grounds
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
South Deeside Road
Check-in from 14h00
Check out up to 12h00
ABERDEEN STATION : ABERDEEN
ABERDEEN At 11.3km / 7.02 miles
DUNDEE At 107.8km / 66.99 miles
INV At 169km / 105.02 miles
INVERNESS At 169km / 105.02 miles
ABERDEEN STATION At 4.8km / 2.98 miles
GPS :57.106238, -2.175486
Number of meeting rooms: 7
Maximum size: 370 m²
Maximum capacity: 600 people
Maximum banquet capacity: 450 people
100% genuine reviews from our guestsFind out more
Ali H. Couples - 09/07/2019 AccorHotels certified review
The Hotel is tired, entrance dirty (white statues either side of door) dirty and dented waste bins at the door were off putting. On way to room it’s obvious spending has been cut on maintenance. Our room needed painted too. Stains on the carpets, opened water bottle with some water out of it in the minibar and what looked like one of the bathrobes may have been used. If you were booking this for a special occasion, think carefully. Dining room is too hot, and very dark, no view of the beautiful gardens what a waste. Dinner menu was good, service just ok plus they made quite a big mistake with the bill. Breakfast was great though.
Did not meet expectations of 4 star hotel
Annonymous Couples - 09/07/2019 AccorHotels certified review
Over a two night stay to celebrate a wedding anniversary it unfortunately can be said that only 1 night was enjoyable, the first night. The first day/night was very good, check in was fast and informative we were given assistance to our room with bags and on arrival had a bottle of wine, plate of chocolates and a personalised welcome card to greet us. Dinner service in the blairs restaurant was professional and up to standard - although we did have a slight hick-up when we did not receive glasses to drink our bottle of wine for around 10 minutes - apart from this the service and food was on point. The second day did not get off to a good start when the breakfast room service telephone staff actually hang up 3 times to our amazement and irritation. On the fourth calling we actually got to place our order and demanded to speak with the manager as this was simply unacceptable and unprofessional. However, further let down when the breakfast arrived cold. Enough was enough and we had a meeting with the manager who was very apologetic and went above and beyond to make sure we received our breakfast he personally delivered it and assured staff would be spoken to. So breakfast turned out very nice even for about 45 mins after initial ordering due the issues and requests to seek management. Then... the shower was blocked and flooded the bathroom and into the small hallway. Perhaps pure coincidence after such a poor start but just another thing to add to the list. By this point we thought about leaving. We decided no lets just stay and use the spa facilities i.e. the swimming pool and jacuzzi. My wife unfortunately was faced with an initial problem as there are no accessible changing rooms that lead to the pool , a baby changing room at the opposite end of the public hallway was offered but no accessible changing rooms. Furthermore, it proved she wouldn't even be able to use the facilities after changing due to her to mobility issues. The swimming pool is not accessible by walk in stairs and only accommodates ladder entry which is no use for people with mobility issues. The jacuzzi unfortunately is the same ,it's more of a step up and over system but that coupled with a wonkey hand rail didn't meet her requirements. So the relaxing afternoon was scrapped. After these issues our day was simply ruined we had had enough and impacted the way we saw the hotel from now on. On that note, once we removed the rose tinted glasses of where we had arrived on day one and the service we realised that the hotel look needs a rethink it has confusing signage to locate the spa where you actually realise you head out a tattered fire exit and follow and un kept path with litter, dead plants and fallen garden furniture you actually think you are on a staff delivery area not a walkway to a relaxing spa environment. There needs to be a clear sign on the spa building to see out the window or you will end up following an arrow to the ballroom. On the second evening we decided to eat in the bar dining area instead of the hotel restaurant, this needs a repaint. Chipped paintwork on tables and chairs and a foul looking air vent in the ceiling didn't set the mood of 4 star. Add to this we were told take a seat and we'll be right through for your order, well ... the staff forgot about us and we could hear them serving multiple others before I actually had to go through and remind them we were there. They apologised and admitted sorry we forgot. What is this place today we asked? In conclusion, It became clear that there are multiple young and inexperienced staff at present, of the many we spoke to several actually said "first week or actually first time serving". Perhaps more in depth training or mock live scenarios should be given to inexperienced staff to avoid issues. This is meant to be an exclusive high profile hotel not budget overnight. The décor needs uplifted to meet standards and certainly the spa area needs much better up keep in the area leading to it and finally, accessibility needs immediate attention. Did not meet expectations of 4 star hotel. Would not recommend in present state.
Luxuriously comfy bed, delicious main course but dirty, unappealing spa, appalling service in all areas, cheap and cooked without care or interest breakfast.
Madeleine E. Friends - 09/07/2019 AccorHotels certified review
I have already been in contact with F&B manager who informed me he would follow up my complaint within 48 hours. Which, to add to the disappointment, he never did. A shame that there is no real amendment or sincere apology given, just a reminder to do a survey.
Nicola Families - 09/07/2019 AccorHotels certified review
It was pleasant , staff were nice in restaurant , bar and front desk . The spa was disappointing jacuzzi out of order , sauna & steam room dirty plastic cups strewn all round loungers , also it was closed by 9pm but says 10pm on door , I was told this was for cleaning that the shut early but hard to believe when in the next morning ! Meal was nice but bread basket should be left and more explanation of dishes content would be helpful . The jus /gravy was far too intense it did not compliment the lamb and appeared to be the same on beef cheek .
Another great stay...
Steven B. Couples - 09/07/2019 AccorHotels certified review
As always the dinner service was 1st class, food delicious. Hotel staff very friendly and courteous. Room within original building was full of character. The only minor flaw in the experience is the tired look to the facilities within the pool / spa, which don't reach same star rating as the hotel. It may be that the gym/ spa is run independently from the hotel. Worth noting though that the staff within spa were equally courteous.
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