Mercure Aberdeen Ardoe House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 1,244 reviews
Mercure Aberdeen Ardoe House Hotel & Spa
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Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Wedding reception and function rooms for up to 450 people

  • Over 80 exquisite varieties of Scottish Whisky in our bar

  • Leisure facilities, including a  gym, steam room and sauna

  • 30 acres of luxurious Scottish gardens and grounds

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Aberdeen Ardoe House Hotel & Spa

South Deeside Road
Blairs
AB125YP
aberdeen
united kingdom

Tel: +441224860600

Fax: (+44)1224/860644

Contact email

Check-in from 14h00

Check out up to 12h00

  • ABERDEEN STATION :   ABERDEEN

  • By plane

    ABERDEEN At 11.3km / 7.02 miles

  • By plane

    DUNDEE At 107.8km / 66.99 miles

  • By plane

    INV At 169km / 105.02 miles

  • By plane

    INVERNESS At 169km / 105.02 miles

  • By train

    ABERDEEN STATION At 4.8km / 2.98 miles

GPS :57.106238, -2.175486

Our accommodations

Classic Double Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Privilege Room

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Feature Double Room

  • Max. number of persons: ‌2
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

BLAIRS RESTAURANT

Type of cuisine: Brasserie

When it comes to dining, Blairs Restaurant boasts a kitchen that does justice to its grand surroundings. The award winning chefs conjure up one winning dish after another, using fresh, local produce and the finest international ingredients.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sat
  • Sun

LAIRDS BAR

Type of cuisine: Brasserie

The Soapies Lounge offers a warm, open fire to greet you to these relaxed surroundings, with a selection of informal bar meals available.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAWING ROOM

Photo non contractuelle / Strictly non binding

With the focus on the roaring open fire of the grand fireplace, original features of rich wood panelling, opulent furniture & impressive artwork combine to make this the ultimate indulgence. Enjoy refreshments & home bakes to light lunches & suppers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAIRDS BAR

Photo non contractuelle / Strictly non binding

Enjoy a drink or meal in the relaxed surroundings of the Laird's Bar, where you can enjoy a dram from the impressive selection of Malt Whiskies while sitting in front of our crackling winter fire.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 370 m²

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Mercure Aberdeen Ardoe House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

7,273 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,244 reviews

Not Great

Customer review rating 4.4/5

Ali H. Couples - 09/07/2019 AccorHotels certified review

The Hotel is tired, entrance dirty (white statues either side of door) dirty and dented waste bins at the door were off putting. On way to room it’s obvious spending has been cut on maintenance. Our room needed painted too. Stains on the carpets, opened water bottle with some water out of it in the minibar and what looked like one of the bathrobes may have been used. If you were booking this for a special occasion, think carefully. Dining room is too hot, and very dark, no view of the beautiful gardens what a waste. Dinner menu was good, service just ok plus they made quite a big mistake with the bill. Breakfast was great though.

Did not meet expectations of 4 star hotel

Customer review rating 4.4/5

Annonymous Couples - 09/07/2019 AccorHotels certified review

Over a two night stay to celebrate a wedding anniversary it unfortunately can be said that only 1 night was enjoyable, the first night. The first day/night was very good, check in was fast and informative we were given assistance to our room with bags and on arrival had a bottle of wine, plate of chocolates and a personalised welcome card to greet us. Dinner service in the blairs restaurant was professional and up to standard - although we did have a slight hick-up when we did not receive glasses to drink our bottle of wine for around 10 minutes - apart from this the service and food was on point. The second day did not get off to a good start when the breakfast room service telephone staff actually hang up 3 times to our amazement and irritation. On the fourth calling we actually got to place our order and demanded to speak with the manager as this was simply unacceptable and unprofessional. However, further let down when the breakfast arrived cold. Enough was enough and we had a meeting with the manager who was very apologetic and went above and beyond to make sure we received our breakfast he personally delivered it and assured staff would be spoken to. So breakfast turned out very nice even for about 45 mins after initial ordering due the issues and requests to seek management. Then... the shower was blocked and flooded the bathroom and into the small hallway. Perhaps pure coincidence after such a poor start but just another thing to add to the list. By this point we thought about leaving. We decided no lets just stay and use the spa facilities i.e. the swimming pool and jacuzzi. My wife unfortunately was faced with an initial problem as there are no accessible changing rooms that lead to the pool , a baby changing room at the opposite end of the public hallway was offered but no accessible changing rooms. Furthermore, it proved she wouldn't even be able to use the facilities after changing due to her to mobility issues. The swimming pool is not accessible by walk in stairs and only accommodates ladder entry which is no use for people with mobility issues. The jacuzzi unfortunately is the same ,it's more of a step up and over system but that coupled with a wonkey hand rail didn't meet her requirements. So the relaxing afternoon was scrapped. After these issues our day was simply ruined we had had enough and impacted the way we saw the hotel from now on. On that note, once we removed the rose tinted glasses of where we had arrived on day one and the service we realised that the hotel look needs a rethink it has confusing signage to locate the spa where you actually realise you head out a tattered fire exit and follow and un kept path with litter, dead plants and fallen garden furniture you actually think you are on a staff delivery area not a walkway to a relaxing spa environment. There needs to be a clear sign on the spa building to see out the window or you will end up following an arrow to the ballroom. On the second evening we decided to eat in the bar dining area instead of the hotel restaurant, this needs a repaint. Chipped paintwork on tables and chairs and a foul looking air vent in the ceiling didn't set the mood of 4 star. Add to this we were told take a seat and we'll be right through for your order, well ... the staff forgot about us and we could hear them serving multiple others before I actually had to go through and remind them we were there. They apologised and admitted sorry we forgot. What is this place today we asked? In conclusion, It became clear that there are multiple young and inexperienced staff at present, of the many we spoke to several actually said "first week or actually first time serving". Perhaps more in depth training or mock live scenarios should be given to inexperienced staff to avoid issues. This is meant to be an exclusive high profile hotel not budget overnight. The décor needs uplifted to meet standards and certainly the spa area needs much better up keep in the area leading to it and finally, accessibility needs immediate attention. Did not meet expectations of 4 star hotel. Would not recommend in present state.

Luxuriously comfy bed, delicious main course but dirty, unappealing spa, appalling service in all areas, cheap and cooked without care or interest breakfast.

Customer review rating 4.4/5

Madeleine E. Friends - 09/07/2019 AccorHotels certified review

I have already been in contact with F&B manager who informed me he would follow up my complaint within 48 hours. Which, to add to the disappointment, he never did. A shame that there is no real amendment or sincere apology given, just a reminder to do a survey.

Mrs

Customer review rating 4.4/5

Nicola Families - 09/07/2019 AccorHotels certified review

It was pleasant , staff were nice in restaurant , bar and front desk . The spa was disappointing jacuzzi out of order , sauna & steam room dirty plastic cups strewn all round loungers , also it was closed by 9pm but says 10pm on door , I was told this was for cleaning that the shut early but hard to believe when in the next morning ! Meal was nice but bread basket should be left and more explanation of dishes content would be helpful . The jus /gravy was far too intense it did not compliment the lamb and appeared to be the same on beef cheek .

Another great stay...

Customer review rating 4.4/5

Steven B. Couples - 09/07/2019 AccorHotels certified review

As always the dinner service was 1st class, food delicious. Hotel staff very friendly and courteous. Room within original building was full of character. The only minor flaw in the experience is the tired look to the facilities within the pool / spa, which don't reach same star rating as the hotel. It may be that the gym/ spa is run independently from the hotel. Worth noting though that the staff within spa were equally courteous.

Excellent!!

Customer review rating 4.4/5

Anonymous Families - 09/07/2019 AccorHotels certified review

Everything was better than expected!

Brilliant

Customer review rating 4.4/5

Sarah Business - 08/07/2019 AccorHotels certified review

This is one of the best hotels I have stayed in. The staff are very friendly and helpful. The room was very clean and the food was great.

Good Afternoon Sarah, Thank you for such a nice review. I was delighted you enjoyed your stay and liked the food and service on offer. I do hope we will have the pleasure of welcoming you back to Ardoe in the near future for another memorable experience. Sincerely Aamir Mir Resident Manager

Lovely hotel

Customer review rating 4.4/5

Anonymous Friends - 08/07/2019 AccorHotels certified review

Hotel is lovely, rooms could do with a paint especially inside the doors as this is the first thing one will notice as you turn the key.

Good Afternoon Michelle, thank you for your feedback. I am sorry to note that the room you were in had some marks and needs painted. I appreciate you highlighting this to us and rest assured, i will address this with my team as a priority. I do hope we will have an opportunity to welcome you back to Ardoe in the near future for a more enjoyable experience. Warm Regards, Aamir Mir

Lovely hotel

Customer review rating 4.4/5

Angela Couples - 08/07/2019 AccorHotels certified review

Staff were friendly and helpful when we arrived, room was lovely. Had cocktails in the bar and a snack which were both delicious. Due to a power cut in the kitchen we were unable to have our 3 course dinner which we were really looking forward to. Instead, the hotel arranged for transport to take us into town where we got our own food....and had to pay for a taxi back to the hotel. We were very disappointed at not getting our 3 course meal as we were really looking forward to it. We were given the impression that the power would be down for a considerable amount of time, but on our return we found that dinner had actually been served to guests. Would love to return again to the hotel as we were told that dinner was amazing.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Fantastic stay

Customer review rating 4.4/5

Karen S. Couples - 08/07/2019 AccorHotels certified review

Extremely good value for money. Beautiful room, exceptional food and service

Good Afternoon Karen, Thank you for such a nice review. I was delighted you enjoyed your stay and liked the room and food on offer. I do hope we will have the pleasure of welcoming you back to Ardoe in the near future for another memorable experience. Sincerely Aamir Mir Resident Manager

Never disapoints

Customer review rating 4.4/5

Terry Business - 07/07/2019 AccorHotels certified review

Get another great stay at the Ardoe Got to be the hotel of choice for any trip to Aberdeen just can't fault it Looking forward to my next visit

Good Afternoon Terry, Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir Resident Manager

Fantastic

Customer review rating 4.4/5

Shirley Couples - 06/07/2019 AccorHotels certified review

Every now and then we treat ourselves to a break here and it never disappoints us.

Good Morning Shirley, Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property. Sincerely Aamir Mir Resident Manager

Rather disappointed

Customer review rating 4.4/5

Anonymous Families - 06/07/2019 AccorHotels certified review

I booked this hotel for the dinner after my daughter's wedding. The food had already been arranged but still it took a long time to arrive and the coffee was brought before the desert. The two dinners on the previous nights were very slow.

Dear Alison N., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Hotel but check in nightmare

Customer review rating 4.4/5

Phil R. Business - 05/07/2019 AccorHotels certified review

Love this hotel and stayed often - but mix up at check in meant over an hours confusing and evening meal was a bit of a shmables in the bar but ..... still love the hotel but this one occasion poor.

Dear Philip R., Thank you for taking the time to tell us about your experience at the Mercure Aberdeen Ardoe House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Relaxing

Customer review rating 4.4/5

Vicki W. Couples - 05/07/2019 AccorHotels certified review

Lovely relaxing stay, few things that could be improved to make it perfect.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir

Lovely surroundings, fabulous facilities and great food.

Customer review rating 4.4/5

Richard Couples - 05/07/2019 AccorHotels certified review

My wife and I enjoyed a fabulous three night stay at the hotel. The room was excellent, huge comfy bed. We chose Ardoe for the Spa facilities, great pool, sauna and steam room. We had a treatment in Spa followed by afternoon tea which was on a great offer to guests. It was brilliant - best afternoon tea ever. The breakfasts were tremendous, huge choice and freshly replenished buffet. My wife chose a fresh omelette one morning which they were happy to make. Nice friendly and welcoming staff. Couldn’t fault it - well done and thanks again.

Good Afternoon Richard, Many thanks for your feedback. I am delighted to note that you and your wife had an enjoyable stay with us and the team looked after you well. It is heartwarming to read such positive comments and i am sure the team will be delighted to note the same. I thank you once again for your feedback and do hope we will have an opportunity to welcome you back to Ardoe in the near future for another memorable experience. Best Wishes, Aamir Mir Resident Manager

A relaxing couples break

Customer review rating 4.4/5

Mark T. Couples - 03/07/2019 AccorHotels certified review

Has a third party booking problem, that was swiftly sorted out by reservations manager. Room was great, food, both dinner and breakfast was awesome. Spa receptionist was positively dour but our treatments were very good. Overall great value.

Good Morning Mark, Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and the facilities and service were to your liking. We hope to welcome you back to Ardoe in the near future for another enjoyable experience. Warm Regards, Aamir Mir

Pleasant enough

Customer review rating 4.4/5

Emily U. Couples - 02/07/2019 AccorHotels certified review

The hotel is beautiful, and staff were able to accommodate quite a large party who had travelled for our wedding. The space in the suite was necessary and well suited for morning preparations with bridesmaids. A few key things missing or broken though: no fan in the bathroom, or a window that would open. Other windows throughout had to be held open with bins - it was very warm in the turret and cool air was needed. At first, Not enough water glasses for all attendants, then had to ask again for fresh ones to be brought up once bride and groom moved in. Fridge was broken the whole time despite asking for it to be looked at at the desk. None of the side table lights worked in the master bedroom. The spa was wonderful and worth the rate to have access to. Food as also very good - it was nice to be able to seat our whole contingent together for a private dinner. Over all it was comfortable and we had a pleasant stay, but it would have been nice not to have to constantly ring the desk about these issues, which should have been dealt with before we arrived.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Great place great stay

Customer review rating 4.4/5

Alex Business - 02/07/2019 AccorHotels certified review

Clean and tidy. Nice setting and nice meeting room.

Good Afternoon Alex, Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir Resident Manager

Mrs

Customer review rating 4.4/5

Margaret R. Couples - 02/07/2019 AccorHotels certified review

Lovely room and surroundings. Good check in time. Nice size swimming pool. Quiet room as requested but still some background noise late at night from wedding reception. Issue with meal because of power cut in kitchen. This was eventually resolved and we were offered a limited menu which was a shame as the meal was very important. No apologies from reception on checkout re meal issues which I thought would have been a priority or even a voucher for inconvenience caused. Overall it was a nice stay and I would have no hesitation in recommending or returning.

Hello , Thank you for such a nice review. I was delighted you enjoyed your stay at Ardoe and hope to see you soon back on property Sincerely Aamir Mir
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