Hotel - Mercure Brandon Hall Hotel & Spa Warwickshire
Mercure Hotel Mercure Hotel

Mercure Brandon Hall Hotel & Spa Warwickshire

4.0/5 1,357 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
    • Solarium
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf practice facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 17 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

With 120 bedrooms, the hotel offers a range of accommodation options including executive rooms, suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.

  • 120 rooms
  • 120 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 20 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,922 reviews

Our guest reviews for Mercure Brandon Hall Hotel & Spa Warwickshire

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,357 reviews
Anonymous Families - 07/08/2018 AccorHotels certified review

Evening restaurant staff were nice and polite but they were rushing around, they must of never been that busy. Maybe more staff are needed. Morning breakfast staff- was told to take a seat and not one clear/clean table. Need to be quicker tidying up tables

Carole Solo - 07/08/2018 AccorHotels certified review
« Good experience »

Really nice Staff that are very accommodating. Had a lovely time.

Kerry Friends - 07/08/2018 AccorHotels certified review
« Okay stay, slightly overpriced »

We had no issues in getting to our room and our room was of a good size and clean with modern decor and the bed was comfortable. We had breakfast included in our stay and received a discount for booking onto a wedding party, paying £90 for 1 night for 1 room. The breakfast service very busy and the staff didn’t seem to cope well, we had to wait 15 minutes to be seated although there were plenty of empty tables and we were disappointed that it was a buffet.

Lee Couples - 07/08/2018 AccorHotels certified review
« Chaotic & Poorly managed, but shows potential »

Quality of the food and the spa were brilliant, as was the deal to visit. Sadly, the experience was let down by the speed of service from the kitchen, the farce of a breakfast (no tables, then no cutlery and finally no food) and grubby/dirty furniture in the rooms.

Anonymous Families - 07/08/2018 AccorHotels certified review

Check in very efficient room however extremely hot which could not be helped due to extreme weather. Hotel for wedding good although removing wine from tables whilst still drinking not good!! Breakfast very poor!!

Aaron Couples - 07/08/2018 AccorHotels certified review
« Below average »

Nice polite staff, but dinner took ages, seemed understaffed, no proper guidance in the stay and what I should do such as booking a dinner reservation rather than turning up, it wasn’t very organised and it seemed the hotel could not cope with the amount of people which generally they should be able to. Hotel is nice, old fashioned, but clean.

Kylr Families - 07/08/2018 AccorHotels certified review
« Mr »

Our stay with you was pleasant. We booked your hotel because my sister in law was getting married there. The room was spacious and clean. Plenty of facilities.. Downside abit of a walk from room to function room. Had to walk into hotel out of hotel to the courtyard end of the hotel where our room was located and all the rest of the family was located in the main hotel, your drink prices are slightly on the high side for a hotel. Netherless that wouldn't stop me from booking a stay at your hotel again. The food was amazing.

Clare &. S. Friends - 07/08/2018 AccorHotels certified review
« Disappointing Stay »

We were attending an evening wedding reception, we arrived early to use the facilities to be told our room wasn't ready, we were aware of check in times and just wanted information about the pool area, a bit of a frosty reception! The bar area in the hotel was so small and staffing levels were not sufficient to cope with the wedding party and additional guests wanting a drink resulting in long waiting times. The pool area and staff were lovely and very helpful. Upon checking into our room, it was nice a mix of old and new but the plastic bit where the shower glass panel was, it was filthy and just disappointing. So, then we decide to order room service. So, I call the restaurant it rang and rang and no answer I then call reception to ask if anyone was available and before I could explain they put me through to the restaurant and again no answer. So I decided to walk to the restaurant to order my food to be told the restaurant was closed and I had to queue at the bar, so not quite the service offered on the room service menu. I ordered my food and decided to collect it as I didn't fancy my chances of getting it hot due to the service so far. We also tried to call reception 2 times to ask for an iron and ironing board and again no answer, so my partner walked down and collected it himself. Upon walking to the evening wedding reception, we decided to return the iron and ironing board to the reception rather than leave it in the corridor, to be greeted by the receptionist saying ' what have you bought that back for, you could have left it outside the room'. No thank you for returning it I was flabbergasted at her rude response! The function of the evening wedding reception was lovely with lovely staff albeit the bar queues at times were longer than they should have been! Our breakfast we decided to have room service, it was delivered 15 minutes late, that aside, no condiments, sauces or teaspoons, but we decided it wasn't worth trying to ring reception for the items as we may never get through. This was our 1st experience of Mecure hotel and to say I am disappointed is an understatement. It seemed to me the hotel cannot manage a function and additional guests at the same time and give a good service that much was evident. The reception staff need some customer service training! The bar staff we encountered were a credit to you albeit they were continually rushed off their feet, polite and did the best they could being rushed off their feet! So that’s my review!

Steve T. Couples - 07/08/2018 AccorHotels certified review
« Restaurant experience unfortunately spoiled the whole experience »

It became quite clear the hotel/restaurant was overbooked and the delays over getting our meal were appalling

Sus Couples - 06/08/2018 AccorHotels certified review
« Completely chilled time out »

From the moment we checked in, which was painless and friendly, our expectations were met completely. From the rooms to the restaurant & spa and the location and staff, we were happy with our night away; just disappointed we couldn’t book for two nights as we would have loved to stay longer!

Phil H. Couples - 05/08/2018 AccorHotels certified review
« Disappointed »

The service in the restaurant Saturday night was very poor & my dessert was not what it said in the menu

Nicholas M. Families - 04/08/2018 AccorHotels certified review
« Brilliant friendly staff incompetent management »

Found the general staff working in the hotel to be friendly and helpful. The management at best were totally incompetent and need a refresher course in hotel management and basic manners.

Lynne V. Friends - 04/08/2018 AccorHotels certified review
« Very nice hotel, comfortable room, food good. »

Bedroom was very nice - very comfortable bed. Food was good - but very slow service on the night of our gala dinner.

Raymond Families - 04/08/2018 AccorHotels certified review
« Faulty towers »

A comedy show from begining to end. Breakfast first morning at 9.10 had no plates, hash browns,eggs, pudding,bacon,croisants, orange juice, apple juice. Booked dinner b+b package for international fishing competition,was told we had to go to buffet with the teams at 7.30 which was another total disaster, then the next evening was equally as badly organized and the final "banquet" which we had to pay a supplement for (those who didnt pay the supplement were told they still had to go to it as they were not allowed into restaurant at the hotel,some were eventually allowed as there were not enough tables set up in the banquet hall) despite being aware of the numbers attending for weeks in advance this place failed miserably on every meal.

Mrs R. Families - 04/08/2018 AccorHotels certified review
« Mrs R. »

Food below average. Service time of food was appalling. Not all, but some female bar staff need much needed extra training. Chambermaid service was very good, polite members of staff.

Anonymous Friends - 04/08/2018 AccorHotels certified review
« Mrs »

Good on the whole, staff very polite. Carpets look scruffy and worn. Bedroom doors slam if windows are open and there is a lot of noise from rooms upstairs if you are on lower floor. Food service in banquet hall very very slow

Anonymous Business - 03/08/2018 AccorHotels certified review

Good checking in, informative and straight forward.

Sophia E. Couples - 01/08/2018 AccorHotels certified review
« Nice stay would come back »

We were greeted by a lovely receptionist who got us checked into our room nice and quickly and booked us a meal in the restaurant, our room 155 was spotless and spacious. We made our way over to the spa where we enjoyed a relax in the sauna, steam room and pool, the only thing missing would have been a jacuzzi. The meal on th night was extremely pleasant although a very small menu (possibly due to the fact it was included in the price so that was disappointing) the I ordered a drink which never came but was charg d for but I managed to notice before I payed. Breakfast was okay there was little left at the time that we went down about 9ish, overall great stay And would love to come back maybe pay for the meal separately see if we get a better experience. Look forward to coming back soon.

Anonymous Families - 01/08/2018 AccorHotels certified review
« Mrs »

Very friendly and helpful. All your staff were welcoming and courteous. The room we had was convenient,clean and adequate. The food was very good and portions generous . Your manager for our family get together to was particularly efficient helpful and attentive so that we all would like to make this an annual event at Brandon Hall. We arrived at 2pm but our room was not ready so would have preferred the stated check in time to be 3pm......this was inconvenient as we had travelled a distance and were ready to get unpacked and comfortable......and it was very warm.

Helen Families - 31/07/2018 AccorHotels certified review
« Stressfull »

We have stayed a number of times this time I didn't find it restful 1- got there said I had paid showed proof In the end 2 - faulse advertisement showed leaflet in room doing afternoon tea all ways had so very disappointed when they said they do it anymore 3- lovely choice of meals on the Friday from menu then suddenly on the Saturday evening we were only allowed a very small choice ( all the years I have been this has never happened 4- you need to update furniture in room as not matching and stained plus no fridge which we have usually 5- too noisy people don't have respect of others sleeping it sounded like cases being pulled down stairs all the time so it all comes down too had a terrible time and will not be staying again I've told the agency I went with too

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