Hotel - Mercure Brandon Hall Hotel and Spa Warwickshire
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Mercure Hotel

Mercure Brandon Hall Hotel and Spa Warwickshire

Main street  Brandon 
CV8 3FW  COVENTRY
UNITED KINGDOM

1,218 reviews
TripAdvisor Rating Based on 1,218 reviews
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From 68.00 GBP Non member rate
From 64.60 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Solarium
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 17 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

With 120 bedrooms, the hotel offers a range of accommodation options including executive rooms, suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.

  • 120 rooms
  • 120 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 20 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,086 reviews

Our guest reviews for Mercure Brandon Hall Hotel and Spa Warwickshire

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,218 reviews
AccorHotels certified review
Dan Couples - 16/09/2017
« Nice spa, great food »

The spa and dinner were great. It was a shame that we had to change rooms as it was our 10th anniversary and we were originally given a room with 3 single beds. We were moved straight away though.

TripAdvisor review
Couples - 16/09/2017
« Elegant , picturesque and quiet »

We spent one night on a bedroom at the main building. The bedroom was very nice, huge and complemented with a large bathroom and dressing area. The bed was very comfortable and the room very quiet. The central heating was not working (there were warnings of refurbishments ongoing on the hotel) but there was a portable electric heater that was more than enough to heat the room to a comfortable temperature. The breakfast was abundant and had a varied selection. The hotel is surrounded by nice gardens ideal for a relaxing walk. The TV channel selection is very limited.

AccorHotels certified review
Peter T. Couples - 15/09/2017
« Not upto Mercure standards »

Stayed nearly 2 weeks here and after a week had gone by we asked to get our sheets changed, housekeeping is the biggest problem here as it was very, very poor. The hotel and gardens are pretty and the staff were very friendly, the breakfasts were average at best but the dine in restaurant was expensive and the food just not good enough. The hotel was being renovated while we stayed causing must disruption but no apology offered, it needed it though with the whole place tired and the carpets threadbare. There were many items that you would expect to find are missing, glasses to drink out of, flannels, at one stage toilet paper, in other words very basic.

AccorHotels certified review
Jc Business - 14/09/2017
« Average »

Our room was cold when we arrived on Sept 11 and heater was not working. We were given a portable heater instead. We had a gala night with dinner. The food choices were good but it was not that tasty, some of it were bland and the topping up of food was quite late. On the other hand, staff were very helpful and accommodating.

AccorHotels certified review
Ron E. Families - 13/09/2017

Overall relaxing stay, friendly people, slow service at the bar.

AccorHotels certified review
Uncle B. Friends - 12/09/2017
« Uncle B. »

I recently attended a friends wedding at the hotel and we got a room for the night. The hotel itself was an excellent venue for a wedding with it being an old hall in mature grounds. The staff were all very friendly, the room was good and breakfast was also good. My one criticism would be the prices of the drinks at the bar. It is the dearest place that I have ever been.

AccorHotels certified review
Linda F. Couples - 12/09/2017
« Ok for cheap weekend »

Had a nice time food average did expect it to be a little better rooms clean and comfortable staff fantastic bar overtaken by wedding guests at certain time spa didn't have treatments but steam rooms and pool area needs deep clean

AccorHotels certified review
Victoria K. Couples - 12/09/2017
« Miss »

Rooms were clean. Food was fantastic. However our towels in that we were provided in our room were full of holes. I would have expected a higher standard than this.

AccorHotels certified review
Jason Families - 12/09/2017
« Great Service, Nice venue, Uncomfortable pull out bed »

We had a family room booked for an overnight family get away. All facilties were good and the service was great, the sofa bed though was not comfortable, it looked like it needed replacing and so our children did not get a great night's sleep. Apart from that all was good.

AccorHotels certified review
Mark D. Solo - 11/09/2017
« Lovely hotel and great staff »

Excellent, very enjoyable as always.

AccorHotels certified review
Anonymous Business - 11/09/2017
« Very nice hotel »

All staff were well presented and pleasant, food was excellent and room was spacious, clean and comfortable.

AccorHotels certified review
Anonymous Business - 10/09/2017
« Could be a grand hotel but lacked on multiple aspects. »

Website so hard to book that had there been another hotel nearby I would have gone there. Receptionist were welcoming and heaplful. Room had an old looking shower curtain, looked like the screen had been removed. TV didn't work at all. Could hear man snoring in room next door and their tv, outherwise v quiet room overlooking parkland / trees. No water bottles in room. Soap bar was a good addition. Breakfast - had to call the waiter (after they seemed to be ignoring us) to take our order, they lacked making eye contact and it was not busy at all. No museli. Crossants could have been better (fresh rather than cooked from frozen). Fruit poor, the mixed berries from frozen - mushy. Natural Yoghurt and prunes good. Lots of egg dishes but no scrambled egg on menu. Lots of potential missed at theis hotel...

AccorHotels certified review
Thomas S. Couples - 09/09/2017
« Pleasant, relaxing, friendly and thoroughly enjoyable »

We felt we were treated with real care (VIP standard). All staff we very friendly and always helpful in particular Antonio in the bar and the lady who checked us in and out (name began with D we think but can't remember).

AccorHotels certified review
Sheila Couples - 09/09/2017
« Brief stop over »

We stayed one night in order to be close to a friends party. So all we did was get ready to go out and come back to sleep. Bathroom was nice, shower was a bit wimpy. Nice big bedroom with lovely view of the gardens. Would have used the pool but we slept in a bit late and by the time we got there it appeared to be full of kids. Good to have the late checkout though as we were a bit tired from the party.

AccorHotels certified review
Adam Business - 09/09/2017
« dissapointing »

1) Ordered room service, happy enough with the food but I was forced to come into reception to make the payment for it and was pestered to do so as my bank card was not -pre-authorised. I have never seen or experience this in my travels and I was a disappointed I was charged the £5 room service yet forced to come out and pay at the reception which defeats the purpose. 2) The levels of chlorine in the pool are too high, my wife is now currently suffering from a skin reaction as a direct result of this, this has caused Hives which has been incredibly uncomfortable for her which doctors expect may last up to 6 weeks. We are now considering whether to seek legal advise on the matter. 3) We specifically ordered a ground floor room so we could easily come in and out with a small baby, but works at the ground corridor meant we were forced to walk up stairs and down with a push chair and without any other rooms to accommodate our needs, despite being very clear from the booking date weeks prior. Therefore a lack of awareness and consideration by the hotel.

AccorHotels certified review
Anonymous Families - 09/09/2017
« good but customer service lacking in some areas »

Our original booking was for two adults and one child, we upgraded our room to a privilege room, but on arrival I had to request a bed for my daughter. Throughout our three day stay I had to ask for the fridge to be replenished with soft drinks, this I feel is one area I feel your customer service is lacking as this should have been done automatically. We used the pool on two occasions and on the second occasion we were told by a member of staff that we were not allowed to use the one roped off area, we had not been told this on the first occasion. There was an incidnt at breakfast on the Saturday morning (the day we checked out) when a member of staff spoke to us very rudely, but we were satisfied with how the deputy hotel manager, Pauline dealt with our complaint. A few observation from a guest point of few, in the bathroom there was no rail or hook on which to place a hand towel by the sink , no iron or ironing board and no chest of draws. Also I tried to have a look at a menu for room service, there was no menu in the room or on your web site even though it states that room service is available in the booklet in the room.

AccorHotels certified review
Leni Business - 08/09/2017
« A lovely stay »

Good service, food, staff and facilities. The room was comfortable and a decent size.

AccorHotels certified review
Anonymous Business - 08/09/2017
« Very enjoyable stay in an excellent business friendly hotel »

Very good. Rooms were very clean and comfortable, breakfast very nice and as was lunch and refreshments in the conference centre the following day. All staff were very friendly.

AccorHotels certified review
Claire T. Families - 06/09/2017
« Bedrooms »

My daughter and I were in a bedroom with a door into the next room. The man in the next room left his tv on until 330am. I spoke to Abdul in the morning and he agreed this was unacceptable and refunded my breakfast cost. My mother was staying 2 rooms down and there would not have been a problem if we had adjoining rooms

AccorHotels certified review
X. D. C. Families - 05/09/2017
« Good »

Excellent service from staff, the hotel itself could do with a bit of modernisation, especially our room, where the sofa bed was very uncomfortable.

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