Mercure Exeter Southgate Hotel 4 stars

TripAdvisor rating 4.0/5 2,418 reviews
Mercure Exeter Southgate Hotel
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Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

Our accommodations

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Mercure Privilege Guestroom

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic Family Guestroom

  • Max. number of persons: x4
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Executive Suite

  • Max. number of persons: x4
  • Area: From 36
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

Our chef Mr Tom Porter welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE

Photo non contractuelle / Strictly non binding

The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 178 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more
Mercure Exeter Southgate Hotel Meeting Room

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

9,632 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,418 reviews

An enjoyable stay.

Customer review rating 4.3/5

Paul C. Couples - 20/05/2019 AccorHotels certified review

We enjoyed our stay, but it was only an overnight visit - so we didn’t have time to fully use all the facilities.

Dear Paul C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope that you will be able to discover and use all of our facilities during your next stay. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager
Customer review rating 4.3/5

Anonymous Couples - 20/05/2019 AccorHotels certified review

Was all good but the bar was a shambles. Never anyone there to serve & chaotic due to some rather dodgy looking work being done

Dear Mr Barnes, Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will discuss your comments about the bar service with the team to ensure improvement is made. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Warm welcome very comfortable hotel

Customer review rating 4.3/5

Michelle S. Couples - 19/05/2019 AccorHotels certified review

We had a lovely stay at the hotel, facilities excellent pool lovely comfortable bed, staff very friendly. Breakfast choice and quality one of the best I’ve had.

Dear Michelle S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. I am glad to learn that you had a lovely stay at the hotel, and found the facilities excellent, pool lovely, comfortable bed, staff very friendly. And that the breakfast choice and quality was one of the best you ever had. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Restaurant too busy

Customer review rating 4.3/5

L W. Business - 19/05/2019 AccorHotels certified review

Room was good as always, checking was professional and friendly but restaurant was busy with a wedding and room service took forever to get through, food choice was limited and waiting time for delivery took a long time. I was then given someone else's main course and waiter left with it, only to return to grab starter as that wasn't right either. Luckily I hadn't eaten anything from it. Then I had to wait even longer for my mail to arrive. Waiter was friendly enough and I have encountered him on previous stays but this evening the kitchen seemed stressed and if it hadn't been for my previously paid meal deal then I would have gone somewhere else. I will return in a couple of weeks and hope the service will be back to standard.

Dear laura w., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures as a team to address the problems in the restaurant and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Another great stay

Customer review rating 4.3/5

J. D. Families - 19/05/2019 AccorHotels certified review

Friendly and helpful staff great location near the cathedral and city centre. Thank you for the upgrade

Dear John D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from one of our valued "Le Club" members. I am glad that you had another great stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Excellent

Customer review rating 4.3/5

John R. Friends - 19/05/2019 AccorHotels certified review

Very nice room and well equipped. Excellent breakfast and friendly staff. Also really good location.

Dear John R., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from one of our valued "Le Club" members. I am glad that you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Mercure Exeter Southgate Hotel

TripAdvisor rating 4.0/5

Navigator03058903437 Solo travel - 19/05/2019 TripAdvisor review

Absolutely loved this hotel, would highly recommend this to anyone staying in or near Exeter. My room was spacious and had a great view of Exeter. Parking was available and close to the hotel. The restaurant was pleasant and food was good.

Dear Navigator03058903437 Thank you for your great feedback about your recent stay at the Hotel. We are all delighted to see that you enjoyed your stay and hope that we will be able to come back soon. Kind regards Craig Findleton GENERAL MANAGER

comfortable stay, friendly staff

Customer review rating 4.3/5

R B. Business - 18/05/2019 AccorHotels certified review

Friendly and efficient welcome and check in. Comfortable and quiet room, comfortable bed. Small fridge containing free water and coca cola bottles - but no bottle opener provided for coke ...! Nespresso machine, but no decaf capsules Room clean, apart from some splatter stains on 1 wall and carpet next to the bed. The breakfast was good, although there could be a little wait to be seated an logged in. All staff very friendly and helpful. Excellent location, a short walk from the Cathedral Close. I'd be very happy to stay here again, and thoroughly recommend it.

Dear Ronald B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. I am happy to read that you enjoined your stay with us and would come back in future. It is always a pleasure to receive positive feedbak. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

A very mediocre hotel

Customer review rating 4.3/5

Denis J. Couples - 18/05/2019 AccorHotels certified review

The "Privele Room" was a joke! Same size as all the other rooms, the complimentary drinks were water and Coca Cola! The head board to the bed wasn't even wide enough to cover the bed! Terrible muffled sound on the TV. Chaotic bar service, with staff randomly walking about with trays of food asking people " Is this yours?"

Rare excellence

Customer review rating 4.3/5

Simon Business - 18/05/2019 AccorHotels certified review

I spend around 50 nights per year in hotels, so I’m notoriously hard to impress. Check-in was exceptionally welcoming and staff throughout were excellent. Thank you!

Dear Simon W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from one of our valued platinum "Le Club" members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Mercure experience

Customer review rating 4.3/5

Pete Business - 18/05/2019 AccorHotels certified review

Had a really lovey experience staff really friendly & couldn’t do enough for you lovely room highly recommended.

Dear Peter J., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I am glad to learn that you had a lovely experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Clean and tidy hotel, with a good location.

Customer review rating 4.3/5

Anonymous Business - 17/05/2019 AccorHotels certified review

Generally fine, check out was a slower process than usual due to a system error on the computers at reception. Asked for an invoice to be emailed to me but this didn't happen so had to chase this up a couple of days later. Parking rules weren't enforced so people just seemed to parked whereever they wanted making it really difficult to get out as we had a large people carrier.

Dear David L., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the system error. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

pleasantly adequate

Customer review rating 4.3/5

Tony S. Business - 17/05/2019 AccorHotels certified review

fine

Dear Tony s., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

A quality stay.

Customer review rating 4.3/5

Duncan Couples - 15/05/2019 AccorHotels certified review

Even though we only stayed one night the welcome and overall experience was very good.We enjoyed the bar food and the ale that we tried, the breakfast was great. The only thing we were a little disappointed in was the fan in the bathroom didn’t work which I won’t go into great detail can be a little embarrassing when you’ve been to the loo !

Dear Mr K., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Pleasant hotel in a quiet location. Only downside is the rooms are a little dated compared to the rest of the hotel.

Customer review rating 4.3/5

Emily Business - 15/05/2019 AccorHotels certified review

The only downside to the hotel is the rooms are a little dated compared to the rest of the hotel.

Dear Emilyms D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Mr D.

Customer review rating 4.3/5

Staper Families - 14/05/2019 AccorHotels certified review

Lovely family break... great staff as always

Dear Mr D., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Very good stay but the bar was disappointing

Customer review rating 4.3/5

Norman H. Families - 14/05/2019 AccorHotels certified review

Our check-in and out was excellent and our rooms were well equipped and clean

Dear Norman H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that we were not able to meet your expectations in the bar, could you please share some more details with me? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Wedding venue hotel.

Customer review rating 4.3/5

Elaine Friends - 14/05/2019 AccorHotels certified review

Overall very pleasant stay although felt that there could have been more staff on duty at times especially on the bar, very slow.

Dear Elaine B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

excellent

Customer review rating 4.3/5

Anonymous Couples - 14/05/2019 AccorHotels certified review

Wonderful pleasant service nothing too much trouble

Dear Anon Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Have stayed here before but found this time a bit lacking in cleaning glasse and cups left on the corridor

Customer review rating 4.3/5

Declan D. Families - 14/05/2019 AccorHotels certified review

Okay, apart from the broken kettle in room, replaced eventually. Only one towel replaced on our second day for two guests replaced later in day Lots of cups and glasses lest in corridor after rooms cleaned in morning removed late afternoon !!

Dear Mr. g., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations and was not as good as previous ones; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will review your feedback regarding the clearing of dishes and glasses in the floors, replenishment of towels and newspaper service with the team. Please rest assured that we are taking the appropriate measures to address those points and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager
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