Mercure Exeter Southgate Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,083 reviews

Best price
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Mercure Exeter Southgate Hotel - Image 1
Mercure Exeter Southgate Hotel - Image 2
Mercure Exeter Southgate Hotel - Image 3
Mercure Exeter Southgate Hotel - Image 4
Southernhay East, EX1 1QF EXETER, United Kingdom

Description

Hotel extras

  • Central location, close to the Cathedral, Exeter Quay & Underground Passages.

  • Complimentary Fitness Suite during your stay. Swimming pool, sauna & jacuzzi chargeable 10GBP

  • Onsite private parking.

  • The Gate House Restaurant features locally sourced dishes.

  • Ideal destination for meetings, weddings and private functions

Our accommodation(s)

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF EXETER
United Kingdom

GPS:50.720332, -3.528424

Telephone
Fax +44 1392 413549

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE GATE HOUSE

Our chef welcomes you to our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,083 reviews

TripAdvisor Rating  4.0/5  3,129 reviews

Certificate of excellence 2024

Check out.

TripAdvisor rating 4.0/5

eric t TripAdvisor review

Very nice hotel. We were a family booking for 4 rooms, 2 for 3 nights and 2 for 1 night. On check out I went to pay for my 3 night stay to be told the night shift had already charged my card. I asked to check the bill and I had been charged 3 nights car parking. This should have been on one of the other bills who drove me there. I had not filled in any details of the car when I checked in. This was corrected but the refund will take 7 to 10 days to come through. There was then confusion when my sister came to pay for the other 3 rooms as to what had been charged to whom. This system of the night shift doing the charging just caused confusion. I have stayed at many hotels around the world and you always check the bill and pay on leaving.

Great hotel, shame about £10 charge to use the pool

TripAdvisor rating 5.0/5

Jinny15 Families - TripAdvisor review

We had another great weekend staying at this hotel. Was very disappointed that since April 2024, they are now charging £10 per person to use the pool. We had an incident just after we checked in which was quickly reported to Jake, the Duty Manager. Jake listened to my concerns in a professional and reassuring way and made sure we enjoyed our stay. We are looking forward to coming back later in the year.

Thank you for leaving a review and I am very happy to hear you enjoyed your stay. We look forward to seeing you again later in the year. Kind regards Jake Mountford | Duty Manager

Long weekend break in suite room

TripAdvisor rating 3.0/5

S3416TOmd Families - TripAdvisor review

Great location next to centre and withing easy walking distance. Good car park size. We had the suite but extra bed and sofa bed mattress really tired and made for an uncomfortable sleep. Pool was lovely and heated with jacuzzi and sauna. Breakfast was good but service poor as too often food would run out, made my mistake with our vegetarian order, and if only staff tried smiling more in general.

Thank you for leaving a review and are glad to see overall you enjoyed your stay. I will discuss your feedback with the departments involved and we hope you stay with us again soon. Kind regards Jake Mountford | Duty Manager

Very friendly hotel and nothing is too much trouble

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff extremely helpful, very welcoming. We will book again

Well located

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Small annoyances, still no heating in executive suite, had to request small oil heaters to be brought up, same as last visit a year ago, ( air con does not work , needs an overhaul throughout hotel. No one answers phone at reception on a Sunday pm , rang 3 times over an hour, no answer. Eventually walked down, no one visible at reception desk, eventually a man appeared from a back room. Staff at breakfast not very proactive, eg counted 4 stood around chatting whilst dirty plates etc were piled up on guest tables, same in bar area the previous evening, just doesn’t look professional, small things that could easily be put right.

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Other web-users rate our hotel

  • 919 reviews 9.3/10 Location
  • 1,404 reviews 5.9/10 Room
  • 1,253 reviews 8.2/10 Service
  • 15 reviews 6.9/10 WiFi
  • 517 reviews 6/10 Cleanliness
  • 502 reviews 6.6/10 Breakfast
  • 399 reviews 5.5/10 Food
  • 318 reviews 5.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.