Mercure Exeter Southgate Hotel 4 stars

TripAdvisor rating 4.0/5 2,534 reviews
Mercure Exeter Southgate Hotel
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Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

Our accommodations

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Mercure Privilege Guestroom

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Classic Family Guestroom

  • Max. number of persons: 4
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Accessible Classic Room with 1 double or 2 single beds

  • Max. number of persons: 2
  • Area: From 18

Accessible Privilege Room with 1 double

  • Max. number of persons: 2
  • Area: From 18

Executive Suite

  • Max. number of persons: 4
  • Area: From 36
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Our chef Mr Tom Porter welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE

Photo non contractuelle / Strictly non binding

The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 178

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

10,534 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,534 reviews

5 star

Customer review rating 4.2/5

Judy Solo - 15/11/2019 Confirmed reviews AccorHotels

Wonderful, comfortable and large room with terrific shower.

Dear Ms E., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Dropping Standards

Customer review rating 4.2/5

John M. Couples - 14/11/2019 Confirmed reviews AccorHotels

Just OK. Room big, clean but looked very tired. Bathroom lovely. Pool area dirty.

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I will discuss your comments with the team about the pool cleanliness and your comments about the tiredness of the room Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Mr Keith s.

Customer review rating 4.2/5

Keith Couples - 14/11/2019 Confirmed reviews AccorHotels

welcoming and well run

Dear Mr s., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel it is great to see that you found the Hotel to be so welcoming. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Lovely hotel

Customer review rating 4.2/5

Jo Couples - 14/11/2019 Confirmed reviews AccorHotels

We had a really nice stay for a couple of nights whilst Christmas shopping. The only thing I could fault was the pillows... a lot of money has clearly been invested in decorating the hotel - and for me a comfortable bed and a good night sleep is the most important thing. The bed was fine but the pillows were very disappointing. Please invest in good quality pillows and you will be about perfect!

Dear Jo T., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I take on board your comments about the pillows - we will look at getting them replaced. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Great location, friendly staff, shabby rooms/hotel in need of investment.

Customer review rating 4.2/5

Christopher L. Couples - 13/11/2019 Confirmed reviews AccorHotels

The hotel is well located for central Exeter and its attractions.Parking is ample but expensive.The staff were generally friendly and accomodating but didnt always listen carefully to requests. The hotel looks very run down.The common areas are tired and worn ( e.g fraying carpet on stairs and entrance).The rooms are outdated, furniture cheap and damaged and curtains look as if they are from a 1950's movie. The standard double beds are small and uncomfortable and pillows neck -achingly bulky.Swimming pool and gym were popular and generally clean with helpful staff but again the facilities looked tired and in need of refurbishment. Rooms facing Southernhay are noisy especially when you cant fully close the windows due to vents above permanently open.

Dear Mr L. Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you have mentioned as part of an ongoing refurbishment programme and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

one night stay

Customer review rating 4.2/5

Randle T. Families - 13/11/2019 Confirmed reviews AccorHotels

A good experience, the suite was very pleasant, the pool a good way to relax after a 200 mile drive. A visit to meet up with family in Exeter. Whilst the stair carpet is a little worn the staff were friendly and the breakfast wholesome. My only minor minor complaint would be the lack of orange juice at breakfast, we will stay here again.

Dear Mr T., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Rooms a bit too small to be relaxing, staff lovely but not enough of them. Signs of cost cutting and lack of staff training.

Customer review rating 4.2/5

J. B. Couples - 13/11/2019 Confirmed reviews AccorHotels

Check in quite lengthy and confused, and given wrong room initially. Sorted out by brilliant Louis on reception, who was fantastic and professional. First room smelled heavily of disinfectant or cleaning fluid - had there been an accident in it? Given better room. Restaurant dinner menu looked very ordinary, so went out in the rain to eat elsewhere. Breakfast chaotic and understaffed, the servers did their best but were clearly stressed. Nearly all cooked items were absent and there was a long wait to get bacon, tomatoes, hash browns etc.replenished. A single server carried heavy flasks of tea (too weak) and coffee. Preferable to have teapot on table so guests can regulate tea strength to suit themselves. As it was so understaffed it took a long time to get first and then second cup. On second morning at breakfast, I had to reject four cereal bowls, then five large plates, all of them with old food still stuck on them from dishwasher. A sandwich from the bar menu was a total disaster - not on the bread as per menu but soft sliced that was too weak to hold the filling. Most of it got wasted. I also had to ask for (1) a napkin and (2) a plate as the little slab of wood it was served on was inadequately small. The waiter I raised this with did not know what to do, spoke to chef, who declined to come and explain, and after 20 minutes or so he got a manager, Andrew, who sorted this out. I feel this is not fair on your staff - they need to know how to handle such incidents,

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Comfortable Stay

Customer review rating 4.2/5

Matt H. Business - 13/11/2019 Confirmed reviews AccorHotels

No issues with overnight accommodation, have stayed before and find the beds comfortable, rooms very clean and the check in process very easy

Dear Mr H., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Acceptable

Customer review rating 4.2/5

Anonymous Business - 13/11/2019 Confirmed reviews AccorHotels

The car park isn't very spacious and the fees charged are exorbitant. The sandwich lunch had veggie and meat options on the same plates. The meeting room door wouldn't unlock and I had to go to reception 3 times before they sent someone to help. The evening meal I got the wrong size wine and the wrong food.

Dear Ms C., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will discuss your comments with the food and beverage team to ensure that the quality of the food and service is improved We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Comfortable hotel

Customer review rating 4.2/5

Martin H. Couples - 13/11/2019 Confirmed reviews AccorHotels

Great location close to Quay and city centre. Room was clean and well maintained. Staff were polite throughout our stay. Experience let down by £12 per day car park charges. This charge is not clearly explained on website - eventually located and detailed in drop down box.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Overall very good - though room service meal was very pool value.

Customer review rating 4.2/5

Alex D. Business - 13/11/2019 Confirmed reviews AccorHotels

Overall I was very happy, the Leisure Facilities are excellent albeit I did only use the pool. Sorry but I'm afraid the Chicken Curry I ordered was not a portion that equates to any where near £18. This, unfortunately would make me think twice about staying again as I often use Room Service for the convenience while I'm working from my room.

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you were disappointed with the Room Service experience. We are actually in the process of launching a new menu which will have better options and a more brand standard approach to each dish which I am sure you will see the benefit of. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

comfortable stay but oh dear the restaurant

Customer review rating 4.2/5

Susan R. Couples - 12/11/2019 Confirmed reviews AccorHotels

Your reception staff were very helpful and we were able to move our room to a less noisy one. The hotel was very cold when we arrived and the air vents kept pushing out cold air making the lounge bar and restaurant very cold. Although there was an extensive Bar Menu there were supposed to be specials served in the restaurant, these were not available during the three nights we stayed. Service was slow and our first night saw our starters delivered to another table so we had to wait a very long time for our bread and olives. I think the other table thought they were complimentary! Food was not very hot and together with a cold room not conducive to enjoyment on a cold evening. I would stay at the hotel again but not on a Dinner bed and Breakfast rate.

Dear Ms R., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Dissappointed.

Customer review rating 4.2/5

Pete Couples - 12/11/2019 Confirmed reviews AccorHotels

Have stayed at this hotel about 6 times and love it, however this time was not as good, had stains down the wall which hadn't been cleaned and the safety box was not working, so had to carry our valuables with us ie ipad etc. Couldn't get it fixed as we had to be out of the hotel within 1/2 hour of arriving, to meet friends.

Dear Mr D., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Great accommodation

Customer review rating 4.2/5

Simon Couples - 12/11/2019 Confirmed reviews AccorHotels

The staff and room were great. Only small issues were that the tv in the sitting room area didn’t work, no heated towel rail in the bathroom, towels were small. Room was spotless and well equipped.

Dear Simon K., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

good hotel

Customer review rating 4.2/5

Fiona H. Families - 12/11/2019 Confirmed reviews AccorHotels

I stayed overnight as it was my husbands birthday, I really enjoyed the stay

Dear Mrs h., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel for your husband's birthday. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

MRS

Customer review rating 4.2/5

Laura M. Friends - 12/11/2019 Confirmed reviews AccorHotels

A comfortable and enjoyable trip.

Dear Mrs M., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Disappointing

Customer review rating 4.2/5

Alison Friends - 12/11/2019 Confirmed reviews AccorHotels

Breakfast cold Stairway tired No alternative available for gulten and dairy free. Shower grubby

Dear Ms D., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager
Customer review rating 4.2/5

Mark Couples - 12/11/2019 Confirmed reviews AccorHotels

Nice room ,quiet .all staff we encountered where very pleasant.parking expensive and should be free if you are staying at hotel.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you were disappointed with the car park prices.Unfortunately due to the limited availability of spaces in the city, like other Hotels we do need to charge, however we do ensure that the price is cheaper than the nearby NCP parks. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager
Customer review rating 4.2/5

Anonymous Business - 12/11/2019 Confirmed reviews AccorHotels

I am generally very happy with the service from the Mercure Hotel, Southgate, however there are a couple of issues that disappoint me; leaving dirty glasses/coffee cups in my room, room service trays, empty bottles and glasses remaining in the corridor for long periods. The staff are very good, occasionally let down by the system or management. The fabric of the hotel is beginning to show its age, just the right side of "shabby chic".

Dear Malcolm C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. Whilst I am pleased that you are generally very happy with your stay, I am extremely sorry that we seem to be let down on a regular basis from Housekeeping. I have spoken to the Head Housekeeper to ensure that this gets sorted as it should not be a regular occurrence. We are also about to start a refreshment programme to update the Hotel - I hope that you will see the subtle differences on your next visits before christmas. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Mr. Brian G..

Customer review rating 4.2/5

Brian G. Families - 11/11/2019 Confirmed reviews AccorHotels

The Hotel is still very good, but, there are four items which let our stay down. The first was at breakfast we did not get a tea pot etc. on the table, but, a member of staff came around pouring tea or coffee from a large pot. The tea was cold. Secondly we prefer cups and saucers on the breakfast table, and not mugs. Thirdly the bath towels were VERY small. Finally we had to pay £12 for parking. A friend of mine had visited the weekend before, they stayed in the car park all day and did not pay, even though they were staying at your sister hotel in Exeter.

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations with regards to the four points; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager
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