Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

4.0/5 2,212 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 7,683 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,212 reviews
Eunice F. Couples - 12/07/2018 AccorHotels certified review
« Good hotel in ideal location »

The first night there was a lot of noise in the corridoe until 2 am . the second night was great. breakfast was good. I do think the parking fee for guests is quite expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon F., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will discuss with the Nights team how we can lower corridor noise, and also ask guests to be considerate of other guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anonymous Business - 11/07/2018 AccorHotels certified review

The breakfast was poor with sausages undercooked and nothing "hot" as is typical with buffet breakfasts in most chain hotels these days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John A., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured I will discuss your comments with the Head Chef to ensure that this is not repeated. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Carol Business - 11/07/2018 AccorHotels certified review
« Enjoyable stay »

The hotel is in a good location and has a great restaurant and bar. Our first room a family room was limited on space and had poor natural daylight. The second room was far better larger and more updated. Definitely woukd stay again but not in a family room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Teresa M. Solo - 11/07/2018 AccorHotels certified review
« Fair, room was dusty, towels were in a place which was hard to reach being a little shorter! No coffee tea facilities which is nice to have in the room. »

The hotel location is very good, I had given myself a overnight treat as a break to visit friends. The room was big and comfortable but window did not open on a very hot day. There was a layer of dust in top of TV. Bath towels were in a a hard place to reach(on top shelve) if like me a shorter person. No coffee tea facilities in room , aware you could order but can be just as easy to make your own especially after long journey you do always want to sit in a coffee lounge. Bar staff over pleasant, however there were no instructions given on where to go for breakfast, or evening meal u til I asked bar staff. I had to ask a guest to the pool may I suggest you place information in the rooms on where in the hotel the facilities may be found. Breakfast arrived at 9.30 not much available on the Cook breakfast section had cereal and toast had to ask for coffee then had no milk borrowed some from guest on table next to me, was not asked if I required any further coffee although there for 30 mins. On leaving to sign out lifts were broken had to carry suit down two flights of stairs as no one available guest helped . got to reception computer was rebooting asked how long it may take to do my bill response from receptionist was 'how long is a price of string' I stood there for five minutes then went and found a chair, after ten mins I went to ask again if I CKD book out took my room number and said she would email a receipt. Could she not have told me that earlier? In all room was comfortable .Disappointing expected better quality for the cost. Perhaps some staff training may be in order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa W., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anonymous Business - 11/07/2018 AccorHotels certified review

Just a wonderful place to arrive and stay after long omg travel...right down to the small details.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann L., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Sharon H. Families - 11/07/2018 AccorHotels certified review
« Convenient situation and good air conditioning in room. »

It was fine except in our corridor outside our room there were people running and shouting it was about 1 am if it had gone on I would of contacted reception. It did wake us and I thought it was very rude of the people doing it. Unfortunately at breakfast there were no mushrooms or hash browns so our breakfast was not complete very disappointing we did complain at time the staff there just said that they hadn’t been delivered. One member of staff was not happy working there. The feeling around staff was not good low moral. No happy faces at breakfast time which was a shame!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon H., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anonymous Families - 10/07/2018 AccorHotels certified review
« Mrs D D. »

I was slightly surprised to be charged for a newspaper that I hadn't ordered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the newspaper - I will discuss with the Front Office Manager to ensure this does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Poppy Couples - 09/07/2018 AccorHotels certified review
« Clean hotel and friendly staff »

Clean cosy room, MASSIVE dinner, wonderful swimming pool/sauna/hot tub, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pebbles R., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Laura W. Families - 09/07/2018 AccorHotels certified review
« Dissapointly unclean »

The bathroom. Needed a good clean the general cleanliness could b improved not worth the price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms w., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

D S. Friends - 09/07/2018 AccorHotels certified review
« Disaster »

I thought for the price I was booking a decent hotel but I soon learned otherwise. First night we were put in a room with bug infestation so we were upgraded and moved to privilege room. All very well but as I was very tired after a long drive, I didn't notice state of bedding which when the bed was open was really dirty and stained. After we complained at 7pm the following evening we went for dinner assuming it was being dealt with however at 10.30 when we returned to our room we found it unchanged. We had an early start yet by the time we had clean bedding (brought by a guy from reception who was our most helpful staff member) it was late and so unsettled it was hard to sleep. Eventually we were refunded one of the 2 nights we stayed but the 2 staff members from reception who made up the beds in the privilege room must have seen the state of the bedding and either need glasses or just couldn't be bothered to find some alternative bedding. Clean bedding is pretty basic and although on the surface the hotel looked nice, scratch below and it certainly needs an overhaul. The food was okay and waiting/bar staff did well but a strawberry sundae was 3 scoops of ice cream, a few marshmallows thrown on top with a bit of sauce and 1/2 strawberry ... not very impressive. I'd have preferred a Mcflurry at less than 1/3rd of the price lol ! Breakfast was okay but the fruit was tinned which is a huge cop out at this time of year when there's loads of reasonable and delicious fruit available. Overall I have to stay that I'd never return and can't recommend anyone else stay there either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that you experienced a poor stay with us. Whilst I appreciate that we have not charged you for the first night, please be assured that we are looking into your comments to make sure that this does not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Andy Business - 08/07/2018 AccorHotels certified review
« We enjoyed it except the staff at check in »

The room was a bit small and needed renovation, I asked for an early check in by e-mail as I had a business meeting and wanted my wife and 3 year old daughter to rest in my room, the guy at check in said he did not get the e-mail and could not help us, he was cold and off hand

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew L., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Ro Families - 07/07/2018 AccorHotels certified review
« Miss »

Staff very friendly. Clean and comfortable hote. Good value for money. Wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roisin K., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Scot Business - 07/07/2018 AccorHotels certified review
« Generally the hotel was satisfactory and staff very good »

In the room I was in, there was a fair amount of noise disturbance from the room above and the light in the corridor was too bright during the night- both effected my sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scot F., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the noise from other guests - I will discuss with the team on how we can ensure that evening guests are more considerate to guests staying at the Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Ian H. Couples - 07/07/2018 AccorHotels certified review
« Very Comfortable stay »

A nice stay in one of our favourite hotels. This time there were a couple of niggles but nothing too upsetting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Moira H. Business - 06/07/2018 AccorHotels certified review
« Pretty good, not amazing. Couple of things with the room »

Reception mixed, evening chap did not look up frmo the keyboard to book me in, lady in the morning was fab as ever. Couple of points in the room - yogurt left in the fridge Your towels are too small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Kevin Business - 06/07/2018 AccorHotels certified review
« PLEASANT SHORT BUSINESS TRIP EVEN WITH ENGLAND PLAYING IN WORLD CUP AND WINNING ON PENALTIES »

Reception staff were very helpful. Bar was lively because of football and breakfast was well run. No issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel and of course England's football success. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager (And a New Zealander who prefers Rugby!)

Phil W. Business - 06/07/2018 AccorHotels certified review
« Gone Downhill »

I have stayed here several times. The room and the check in staff are excellent - as it always has been. The breakfast / restaurant on the other hand has gone completely downhill. The staff there do not appear to understand English anymore - I ask for soya milk and I'm presented with the waitresses manager telling me where the swimming pool is instead? The service is also diabolical - getting someones attention is just about possible - getting them to come to your table to order tea / off the menu is impossible. After a 15 minute wait I ended up approaching one of them instead. Note that it was not even busy. I will be looking through my choices the next time I visit Exeter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip W., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anonymous Business - 06/07/2018 AccorHotels certified review
« A comfortable stay - kind staff, lovely bathroom and lots of places to relax. »

Lots of positives - the location, the swimming pool, the bathrooms, the bar and the reception staff in particular. A few things to improve on: - It wasn't easy to turn the tele on as we had to ring to be told to press 1; it would be useful to have this in a handbook or on just a little sign near the tele. - There was no information in the room on breakfast timings and we weren't told upon check-in, we also weren't told or couldn't find out what time checkout was so had to search for our booking email. - Our key cards kept failing and we had to go to reception quite a few times. - Breakfast was a little limited and our breakfasts were not great; the porridge was watery and the poached eggs on toast was presented poorly. It also wasn't clear who was our waiter and who to ask. - The pillows were very uncomfortable. We rang reception and were kindly bought 2 more but one of these was lumpy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Molly J., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Since your stay we have actually reprinted Hotel directories in the bedrooms so that guests will have the answers the majority of the questions at their fingertips. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Lonnie P. C. Couples - 05/07/2018 AccorHotels certified review
« Excellent hotel, wonderful staff, great amenities. Would love to come back. This was our 2nd stay. »

There's nothing I can add. Everything you are doing is right. Cannot thank you enough for your wonderful hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lonnie C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback - particularly from a Le Club member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

John B. Business - 05/07/2018 AccorHotels certified review
« Lovely hotel »

comfortable, quiet and enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr b., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

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