Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

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4.0/5 2,059 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning (Paying)
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Air conditioning
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,382 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,059 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Sarah C. Families - 14/11/2017
« Not as good as usual »

We regularly stay at the hotel and are normally really happy with it but this time we tried unsuccessfully to change our dates last minute and the bathroom smelled of drains so we left unsure that we will return

AccorHotels certified review
A C. Couples - 14/11/2017
« Repeat prescription »

We have stayed in this hotel on several occasions and find the location to be very convenient the rooms are of a good standard and the breakfast excellent. Staff always friendly and polite makes for a pleasant stay

AccorHotels certified review
Tristan Couples - 14/11/2017
« four star hotel but no biscuits »

it Was OK, room was uninspiring and there were no biscuits upon arrival (a mainstay at many cheaper hotels)

AccorHotels certified review
Carrie Friends - 14/11/2017
« Mrs »

Very relaxing stay with staff that provided a great service.

AccorHotels certified review
Red L. Business - 14/11/2017

Having booked a room twice in recent months, this occasion felt the most unsatisfactory. I will do it again, but there was no flip chart, there were no coffee cups ready and if I needed a projector and screen, thee wasn't one to be had.

AccorHotels certified review
P.r. W. Couples - 14/11/2017
« Excellent experience. »

We had not stayed in a Mercure Hotel before and did not know what to expect. The welcome from the receptionist when we arrived was very friendly and informative. Our allocated room was clean and large enough with everything we needed for the two of us, with a nice view of the cathedral in the distance from the window. We had opted for room only but booked in for the first day breakfast which was so good we booked for the rest of the stay. The staff were friendly and polite and helpful. We used the bar and the public rooms a lot to read and chat in and the service we received from staff their was excellent, one member of staff in particular, Petra - who was on duty a lot during our stay somehow managed to remember our room number and names and also what we wanted to drink. She was so friendly and made us feel very welcome indeed. We used the swimming pool and jacuzzi and sauna about 4 times. It was excellent - again very clean and with friendly staff who answered our queries. Your Southgate Hotel was amazingly central to the city centre and we had not problems finding our way about with the map provided by your receptionist. We thoroughly enjoyed our stay and would highly recommend the Mercure Southgate Hotel Exeter.

AccorHotels certified review
M C. F. Couples - 14/11/2017
« Living in Folkestone we had to attend funeral in Cambourne Cornwall and Exeter was an ideal place to break the journey. »

We are Club members and regularly stay at Mercure Hotels. The location in Exeter an also city centre was ideal. Have to say that rather disappointed with the £12 per night charge for parking. Check in was good and the room was fine. Noticed the restaurant menu had changed as recent stays at York and Norwich had identical menus which had not changed for over 12 months. Used restaurant just once and the chef made an error with the order with result the additional vegetables arrived when the meal was almost complete and extra gravy did not arrive at all. Pleased to say staff Petra and Pheobe sorted this out and we were pleased with their help.

AccorHotels certified review
Anonymous Couples - 13/11/2017
« Very pleasant as always. »

We had a lovely stay and enjoyed our trip very much.

AccorHotels certified review
Joanna R. Friends - 13/11/2017
« Mrs »

Very friendly on reception. Some loud guests arrived back at 1am but otherwise comfy beds and well looked after

AccorHotels certified review
Cara Friends - 13/11/2017
« Fab had a great weekend »

Couldn’t fault anything

AccorHotels certified review
Jon Couples - 13/11/2017
« Me Jon »

Wonderful stay , rooms where good with complimentary drinks Staff where friendly and helpful Great hotel for exploring Exeter And great bemreakfast

AccorHotels certified review
Kathryn Friends - 13/11/2017
« Clean, elegant hotel with good facilities »

Lovely stay, very comfortable and enjoyed using the pool and sauna.

AccorHotels certified review
Denis C. Couples - 13/11/2017
« Came expecting a chilled weekend and had that and much more, fabulous hotel. »

Lovely clean hotel and tastefully decorated throughout. All staff were both professional and friendly. My only gripe was the cost of the car park and not being informed of it until checking in. Other than that we had a wonderful stay.

AccorHotels certified review
Leah Couples - 13/11/2017
« Tired, in need of TLC and gone massively down hill »

Disappointing. We had to wait over 20 minutes to check in, no sorry for you wait etc.. we upgraded to a privilege room, so wish I hadn't had bothered. Only difference I could see was we had a tiny fridge with 2 bottles of water and a can of coke. Bathrobes which had clearly been washed to death, and instead of white were a faded shade of yellow. The room (365) was small and cramped, only 1 armchair and hardly no room. We've stayed with you before and loved the place, after this experience we wouldn't return. Really needs upgrading

AccorHotels certified review
Steve Couples - 12/11/2017
« Excellent »

Friendly staff and great location, great atmosphere

AccorHotels certified review
Shirley P. Business - 12/11/2017
« Excellant welcome,extremely helpful,close to the main shopping area and cathedral,a brilliant place to stay »

The Hotel was warm and very clean,A great team of staff who were very polite and extremely helpful at all times,We stayed for one night and the evening dinner was excellant, The food was warm and delicious. The service was brilliant,We had to book out early in the morning and the staff made sure we were provided with two food boxes which included a variety of foods and tea, Overall a thoroughly brilliant experience.

AccorHotels certified review
Mary Couples - 12/11/2017
« A great stay in an excellent hotel »

Excellent from check in until departure

AccorHotels certified review
Steve C. Couples - 11/11/2017
« Steve C. »

Very Pleasant stay, will stay again;

AccorHotels certified review
Robert Business - 10/11/2017
« Very good »

Overall very good. My room was initially cold & took quite a while to warm up with the air conditioning.

AccorHotels certified review
Chris Couples - 09/11/2017
« An Excellent Hotel »

This was our second stay at this hotel, although we only stayed for one night on this occasion. Efficient and pleasant check in. Room was spacious, clean and comfortable. We had a snack meal in the bar in the evening and it was superb, better value than most restaurants. Breakfast was buffet style and again the quality was top rate. We look forward to returning.

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