Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

4.0/5 2,354 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,837 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,354 reviews
Gary Couples - 15/01/2019 AccorHotels certified review
« The excellent and attentive staff made our stay very special. »

Fantastic stay, we stayed in a Privilege room which was well appointed and had lots of extras, I loved the Krups Nespresso machine so much I’ve since bought one! I stayed in a Mercure hotel in Paris on business for 2 weeks a few years ago, and the service levels are very high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel (and indeed Mercure in general). It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Anonymous Solo - 14/01/2019 AccorHotels certified review
« Short stay but a comfortable one »

Short stay but a comfortable one

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the tv and the instructions. We do have the channels and instructions in our little room directory, however we are planning to replace the televisions this year so hopefully next time you will see a massive improvement! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Jav K. Business - 14/01/2019 AccorHotels certified review
« Great - Clean - Very quiet - Good Breakfest »

Great, No issues - Nice and freindly staff, good breakfast. Gym and Pool very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khan J., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Kevin Couples - 14/01/2019 AccorHotels certified review
« Could do better! »

Reception staff were excellent as were all staff encountered. Privilege room was disappointing, tired scratched furniture and very threadbare carpets,great bed and nice clean bathroom, shame there was no bath. Enjoyed the swimming pool, Breakfast disappointing from a hot food viewpoint,food left far too long under heat lamps,eggs like rubber,bacon looked to have hardly seen a grill. Coffee good and cold food selection good,staff excellent,at £14.95 hot food needs to be hot and freshly cooked not sat drying out under heat lamps. £12 to park is a disgrace after paying £120+ for the room. Summary-Great staff,great bed,great leisure club,very clean. Rooms tired and in need of refurbishment, threadbare carpets in a 4* hotel are not acceptable,parking fee is a total joke and breakfast buffet needs better supervision of quality of hot food available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin C., Thank you for taking the time to tell us about your constructive experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems in terms of refreshing the bedrooms and prevent future occurrence. I am sorry that you were disappointed with the car park charge - this is very much a standard fee in the majority of car parks in the city centre and we do try to be open and honest that there is a fee. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

B. Couples - 14/01/2019 AccorHotels certified review
« Welcoming »

Unfortunately we arrived late but as soon as we entered the building it was lovely. I always choose to get a hotel with Mercure as I’ve always been impressed by their staff as well as the facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agates B., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Dave G. Business - 13/01/2019 AccorHotels certified review
« Comfortable but hotel looking tired »

Comfortable but the hotel is starting to look tired, the fixtures and fittings are chipped, damaged or scuffed. The decor of the gym is appalling, the men’s changing rooms are in need of complete renovation and the pool area has rotten window frames. The breakfast experience is average at best and I understand you charge £16 per person!! Outrageous price. Staff friendly and helpful though and great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear David G., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are in the process of actually finalising the upgrade of the leisure club at the moment, as well as looking at improving our breakfast offering as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Stu P. Couples - 13/01/2019 AccorHotels certified review
« Not a bad experience,but could be better »

We stayed at that The Southwater Hotel in Exeter,for my partners birthday,we had a warm welcome from the lady at reception and all the staff,and overall we had an ok time staying there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stu p., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the lack of communication with regards to the leisure facilities and pre-authorisation details. I have spoken to the Front Office Manager to ensure that the person is re-trained accordingly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

R. Couples - 13/01/2019 AccorHotels certified review
« Excellent position, hotel with some character. »

Cleaning and dining room staff, and manager, most friendly and helpful. Initial reception less so, and v slow despite there being no queue. Room spacious and comfortable, electric shower excellent. Food a bit disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheila R., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will discuss your comments with the team to ensure that improvement is made. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Siobhan C. Business - 13/01/2019 AccorHotels certified review
« Excellent »

Excellent, professional service. Very comfortable room and breakfast was superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siobhan C., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Mrs P. Couples - 13/01/2019 AccorHotels certified review
« Brilliant stay everything was perfect »

Great hotel decorated beautifully. Staff where very friendly and helpful. Every thing was spotlessly clean and close to the city centre can’t wait to stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leah P., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Steve H. Solo - 13/01/2019 AccorHotels certified review
« Good »

Good as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Anita Friends - 13/01/2019 AccorHotels certified review
« Enjoyable »

Fab location, easy parking, clean stylish shower room, lovely hotel decor. Great breakfast, helpful staff. Would have been 10/10 but for shabby old towels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita c., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the towels - they are new environmentally friendly towels, however they should definately not be shabby! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Peter L. Couples - 12/01/2019 AccorHotels certified review
« Not the best visit we have made »

I would categorise our stay experience as verging on the side of poor. The receptionist was unable to find our booking and we had several minutes of embarrassment in front of other guests before I spelt our our surname and she found it. We were then given room 184 - which is the disabled room. Totally unsuitable, no plug sockets easily available. The kettle has a 2 foot plug lead and the nearest socket is about 3 feet off the ground. Other sockets were near the floor by the window. This was changed to room 166. Before going to the bar we pulled back the duvet to find that the sheet only just covered the top of the mattress - nothing to tuck in! The receptionist said that housekeeping were off- duty and she could either change our room - again - or get the sheet changed in the morning. We agreed to the latter reluctantly. The following morning when we returned to the hotel about mid-day we found that the bed had been made but the sheet had not been changed. A further visit to reception elicited that there had been a problem with the laundry over the holiday period - not something you expect with (to use your words) providing a superior experience. The sheet was subsequently changed. The jacuzzi was not working when we arrived and after a swim we found that the costume spinner had been removed from the leisure reception area.

Clive S. Business - 12/01/2019 AccorHotels certified review
« Pleased with room but waiting an hour for dinner in bar was disappointing. »

There was a miscommunication between bar and kitchen so that when I asked after 30 minutes where my food, the barman investigated and reported back that kitchen staff hadn't seen it. I was given voucher for 2 drinks, but wasn't drinking. The barman was professional and polite - but I still felt disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr s., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that due to a technical issue the kitchen did not receive your order. Whilst errors do take place I have spoken to the team member behind the bar as we should have identified that you had been waiting for a while, rather than you having to chase. Please accept my apologies We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

N Business - 12/01/2019 AccorHotels certified review
« Great customer service »

Stayed over a large number of hotels recently home and abroad. The Mecure Southgate is one of the best in terms of customer service especially reception. Professional, hardworking and considerate. They always make my stay home away from home. Thankyou

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nisha M., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you also for your comments about the vegetarian options - we are in the process of updating our menu for spring and will ensure there is better coverage for vegetarians Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Adrian Business - 11/01/2019 AccorHotels certified review
« Not a great time »

Room cold Draught through the large window Great bathrooms bedrooms need updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Nick W. Solo - 11/01/2019 AccorHotels certified review
« A festive occasion, disappointingly not delivered »

Please find below the points of dissatisfaction; 1) 24th December I had a single pint of Guiness in the evening , and had to ask for a beer mat, which a bar staff girl was unsure what a beer mat was, to avoid spillage or condensation forming on the table. 2) Breakfast on 25th Dec. I was shown my table, and left my glasses case and mobile phone on the table as an indication that it was allocated. I went to the buffet to collect my breakfast, and returned only to find that not only my glasses case and mobile phone were missing, but he table was occupied by other residents. Your staff needs to work as a team. 3) Breakfast on the 26th Dec. a) A slow tea and coffee service. It was also disappointing that a hotel of your rating provided tea and coffee from large jugs. b) The bacon was not warm enough, and rapidly cooled, on a cold plate, to be inedible c) Plates are not warmed in the buffet dispenser, to keep the food warm d) A second knife was not provided, until requested, for use with my toast, butter and marmalade e) Mugs, not cups, set at the tables. A cup and saucer was provided upon request. A cup and saucer provides better cleanliness than putting a spoon directly onto the table. I imagine the use of mugs makes clearing table and washing up more efficient. Not everyone enjoys drinking from heavy mugs as are used in some cafes f) No recepticle for butter/spreads wraps, and sugar saches, which makes the table messier than necessary, and cleaning taking longer. g) A feeling of everything being rushed. Not one staff member enquired if everything was satisfactory. h) One resident pointed out to staff that several plates in the buffet's plate dispenser were unclean, and were only then taken away. 4) 26th December. Evening bar meals and room service weren't available until 21:30. I was advised by your bar staff to go into town to find a recommended eating place.This is wholly unacceptable. Your welcoming letter did not mention this inconvenience. Perhaps understandably. I was told by staff that the kitchens were too busy with the pre booked dinner to cater for anyone else, until 21:30. 5) 26th December. Sitting at my table, in the bar area, at around 20:00 I noticed a couple of chips, a couple of straws, a serviette, and a knife , all on the floor. I had to draw their attention to a member of staff to clear them up. 6) 26th December. I overheard a guest requesting a brandy and lemonade and was surprised that the bar did not have brandy glasses!! One staff member had to go into the kitchens I presume, to get one. 7) In addition to these disappointments, you also have the temerity charge £12 per day for residents to park their cars in the hotel's grounds. This, I feel, is excessively extortionate exploitation. The cost that was quoted when I booked online, implied that parking was in a non Mercure owned car park, hence the charge I feel that these are significant customer faults over a period of 2 days, so far, and as such, are too many faults to be ignored. I have brought these faults and observations to your attention in the hope and expectation that they will be acted upon and rectified. All these faults can be rectified easily, and cheaply, resulting in an improved customer service and experience, and in turn, positive customer reactions, avoiding the spreading of negative impressions. I look forward to receiving a satisfactory explanation, and recompense for the unwelcoming inconvenience, as soon as possible. This is your site's promise "“Feel Welcome”, our signature. But more than that, Feel Welcome is the very essence of the hospitality that drives us every day. It is a promise we make to all our stakeholders. Even stronger than words, here it is in pictures:" I'm sorry, but I have not felt welcome. Apart from a table in the foyer, on Christmas Eve, with a limited provision of mulled wine, and mince pies, there was a distinct lack of a seasonal atmosphere, and your signature "Feel Welcome" spirit. As I mentioned to Mr Findleton, it is the attention to details which, as you will be aware, can make a significant difference. For the guests who were not able to have the Christmas lunch/dinner, there was a distinct lack of festive cheer on offer on the bar meals menu. Surely some effort could have been made for the non Christmas meal diners, rather than have us feel ostracised with no Festive offerings. Small details such as putting out bar nibbles, such as olives, crisps, peanuts, would have given a more welcoming atmosphere, to marry with your group's signature, "Feel Welcome" spirit. The Midnight Mass service at the Cathedral was mentioned very early in Mr Findleton's welcome letter. This was an excellent opportunity to display some festive "Feel Welcome" group signature spirit. Unfortunately, whilst the hotel acknowledged that there might be Midnight Mass participating guests, nothing was provided, on our return, as a seasonal gesture to allow us to enjoy your "Feel Welcome" signature spirit into Christmas Day. The Christmas break is, obviously, a once a year occasion, which most of us look forward to, and enjoy in our own festive way. Unfortunately, your Exeter Southgate failed to provide your "Feel Welcome" signature spirit, and any sense of festive enjoyment. I believe I am offering constructive criticism which, hopefully your organisation will consider, to improve future Christmas Feel Welcome" signature spirit at your hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David W., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel and speaking to me on your departure. I am sorry that your experience did not meet your expectations; please allow me to express again my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As mentioned on the 27th, I will look into your feedback to ensure that improvement is made. I hope that we can welcome you back to Mercure in the near future. Sincerely, Craig Findleton General Manager

Andrew J. Couples - 11/01/2019 AccorHotels certified review
« Ticked all the boxes for us. »

Pleasant friendly staff. Great gym, swimming pool, sauna snd spa. Very happy. This was our second stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew M., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel and that we ticked all the right boxes. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Dale T. Couples - 10/01/2019 AccorHotels certified review
« Very nice »

Very good - using the special offer 3 nights for 2 .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dale T., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

J Business - 10/01/2019 AccorHotels certified review
« Nice but cold »

Friendly receptionist at check in, room was OK however it was cold! I pumped up your thermostat which was weak and kept me chilled all night, so i didn't enjoy my sleep. Your selection of breakfast was pretty basic, in other hotels, they would at least ask if i wanted anything made to order. Room service food menu was also pretty basic and you didn't have a couple of my first choices in stock so this was slightly disappointing, not to mention the order was also incorrect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

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