Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

4.0/5 2,289 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,212 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,289 reviews
B. Business - 11/10/2018 AccorHotels certified review

Room was in better condition than assume stay sine tune back; cleaner, fresher, less worn. Bed was excellent. Bar staff young, slow and at times not present.

Anonymous Friends - 11/10/2018 AccorHotels certified review

A notable decline in standards since our last stay, with particular reference to the breakfast catering management. The hotel has already been advised of our view on this.

Claire S. Families - 11/10/2018 AccorHotels certified review

Absolutely fantastic :-)

Sue B. Business - 11/10/2018 AccorHotels certified review

extremely relaxing service was 10 rooms perfect

Couples - 11/10/2018 TripAdvisor review
« Nice hotel........but »

We couldn't get into our room so went down to reception and the 'keys' got sorted and given back.Unfortunately when we opened the room someone else was using it.We got two free drinks as compensation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BH18 Thank you for your feedback about your recent stay at the Hotel. Please be assured we have spoken to the reception team to make sure that this does not happen again. I am pleased to see that you enjoyed the complimentary drinks given as a gesture of goodwill. Kind regards Craig Findleton GENERAL MANAGER

Liz Couples - 10/10/2018 AccorHotels certified review
« Disappointing second stay »

We had such a good experience the last time we stayed that there was no other hotel we were going to stay in for this trip. Unfortunately the experience was very different this time around. Check in was efficient and pleasant however the room allocated to us this time was quite tired and not like the room we had previously. The best part last time was the breakfast and this time it was the worst. No clean plates or bowls, glasses still with lipstick stains or heavy water stains which made them all look dirty. We told staff as soon as we noticed and asked for clean plates/bowls - noted but no action taken so we asked for the manager as my partner refused to have breakfast as a result. I grabbed a quick coffee and toast as I had a long train journey ahead and we were gone. I had picked the bed and breakfast option when booking because it was so nice last time. The manager agreed to take one breakfast from our bill, but this didn't happen when I received my emailed invoice receipt. And we paid £22 for breakfast for 2 people, advertised in the lift on our arrival for £10 per person - so why did i bother adding it to the room only rate on booking??? and don't offer me something to resolve the problem and then not follow through! Really disappointed with this stay this time round.

Sue S. Families - 09/10/2018 AccorHotels certified review
« Staff under presure and it was obvious to the guests. »

Everyone was pleasant and hotel okay, Breastfast food was good but service very slow, had to queue for 20 mins before being allowed into dinng room. Did not like mugs for tea and coffee as spoon had to be placed on table then put in your drink again if you had a second cup. No towel rail in bedroom and towel was stil wet Saturday morning after Friday nights shower.

G W. G. Couples - 09/10/2018 AccorHotels certified review
« Room etc fine, breakfast arrangements poor »

We stayed for three nights bed and breakfast. The room was fine but the breakfast arrangements on all three mornings were very poor. On all three days, there seemed to be a shortage of staff with no-one taking charge. There was little choice of fruit, yoghurts etc on the cold counter, particularly on the second morning, when a coach party seemed to have cleared most of what was on offer, which was not then replaced. The cereals were in grey bags that didn't look clean, the milk ran out on two days, cereal wrappers were left uncollected, there were no marmalade/jam spoons, the choice of bread (ordinary sliced) was unappealing, there were no side plates on the second day and it seemed to be a matter of chance if coffee was offered or not. Altogether not a great experience, unlike when we have stayed previously.

Anonymous Couples - 09/10/2018 AccorHotels certified review
« Two nights in Exeter »

Great hotel and service, shame about the towels...

Andrew Couples - 08/10/2018 AccorHotels certified review
« Overnight stay »

A very enjoyable stay in a privilege room, with parking close to the City Centre, an excellent breakfast and use of the leisure centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew P., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Lee Couples - 08/10/2018 AccorHotels certified review
« Great stay lovely room good facilities. »

We had a lovely stay thanks you, the room was lovely the facilities were good, the staff were friendly and the breakfast was very nice. My only gripe would be £12 to park overnight in Exeter is a little steep however i will defiantly look to book with Mecure again . Please pass my thanks on to the lady that put a card and chocolate on th ebed to wish my wife a happy birthday, she really loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee M., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Rob L. Solo - 08/10/2018 AccorHotels certified review
« A relaxing time in a pleasant environment with good leisure facilities and great breakfast »

It was a great experience . I stay at Exeter Southgate Hotel every two months and always look forward to it

Our hotel has responded to the review
Our hotel has responded to the review

Dear r L., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Anonymous Business - 08/10/2018 AccorHotels certified review
« Work trip - ticked all the boxes »

Really easy stay with no particular issues to raise. Good to have access to pool and gym. Room clean and staff helpful. One thing I would suggest...Given I was working I ordered a lot of room service dinners. Each time the meal arrived without any form of covering over the plate. I think the service would be improved by the use of a food cover dome or even foil. Firstly to keep the food hot and secondly, from a hygiene perspective given the food goes up in the lift etc. I think it would be much nicer if it arrived covered and hot!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harriet H., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Gary S. Couples - 08/10/2018 AccorHotels certified review
« Hotel good pool lovely »

All good breakfast spoiled stay poor service lack of food being replaced and no orange juice replaced in the whole 40 mins we were there ask for it to be replaced had to ask twice for tea very poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Miss B. Business - 07/10/2018 AccorHotels certified review
« Clean, helpful staff and excellent amenities »

Peaceful stay and delicious food options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adriel B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Anonymous Business - 07/10/2018 AccorHotels certified review
« Mediocre in certain areas for a hotel of potentially high calibre. »

Your restaurant appears to be failing. I was informed only on enquiry that you have removed the fine dining menu whilst your chef prepares a new one, either waiting on staff or chefs do not have sufficient knowledge of the menu or do not properly note the order as food was served incomplete and part of a food order was missed (causing embarrassment as I was entertaining guests) and, over 5 days, tea was only offered at breakfast on one occasion and not one waiter in 5 days asked if I wanted to order food from the breakfast menu. Your car park charge for guests - £12 per day is unnecessary and unwelcoming. If is the first and last impression of the hotel. Your telephone call back system is based in France and would be far better based at the hotel with those calling back having local knowledge and discretion regarding bookings. Your hotel telephone system does not inform callers that the accounts department does not pick up the phone on Sundays but actually tells them to press "4" for accounts on Sundays, leaving callers listening to interminable adverts whilst paying for a call that will not be answered. Reception declined to provide a vat receipt on arrival for a fully prepaid booking despite the obligation on a vat registered business to do so. A comfortable hotel with a lot of potential but one which needs to examine the detail to meet its advertised level of service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anonymous. Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that we are unable to provide a VAT invoice until after you have received the goods and services (i.e at departure, rather than on arrival) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Mr A. W. Couples - 07/10/2018 AccorHotels certified review
« mr a w. »

very friendly staff cosy room enjoyable breakfast with plenty of choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear andrew w., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Jordan Couples - 07/10/2018 AccorHotels certified review
« Below par. »

We stayed here for our 2 year anniversary so wanted everything to be as close to perfect as possible. We upgraded to a priviledge room which for 1 night including breakfast and parking was £205. The hotel reception was gorgeous and very nice. Staff were friendly. I've got to say I was very disappointed by the actual room, it was surprisingly small, our Nespresso machine was broken and I had a poor nights sleep. This wasn't helped by loud noise in the corridor at 2am. This was the most I've ever spent on 1 night in a hotel, and after the overall experience I would have been just as happy staying in a Premier Inn/Jury's Inn for half the price.

Jack Couples - 07/10/2018 AccorHotels certified review
« Expensive for what we got, but nice. »

see title

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jack A., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Albert G. Couples - 07/10/2018 AccorHotels certified review
« Good »

Room very good Staff exelent Generally very helpfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert g., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

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