Hotel - Mercure Exeter Southgate Hotel
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Mercure Hotel

Mercure Exeter Southgate Hotel

Southernhay East 
EX1 1QF  EXETER
UNITED KINGDOM

1,974 reviews
TripAdvisor Rating Based on 1,974 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Air conditioning
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,666 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,974 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 18/07/2017
« Excellent comfortable  »

Excellent stay location is central and easy walk to the town centre . Equally an easy walk to the river . Room had everything we needed a comfortable stay and an enjoyable weekend

AccorHotels certified review
Susan M. Couples - 18/07/2017
« Susan Mitchell »

Always a lovely welcome. Excellent staff, from reception, bar, restaurant, and rooms. Perfect place to stay.

AccorHotels certified review
Lm Families - 18/07/2017

Booked a 'family' room but it wasnt much more than a double room with a sofa bed so was very squashed. Paying for parking is ridiculous.

AccorHotels certified review
B S. Couples - 18/07/2017
« no continuity »

Four night stay in the same room on the same board basis and a different room rate for each day? A coach tour ensured that the breakfast dining experience was reminiscent of a school canteen !! Nothing more to say.

AccorHotels certified review
Roy Couples - 18/07/2017
« Excellent »

Totally satisfactory

AccorHotels certified review
Nicola N. Families - 17/07/2017
« Could of been better »

Room was fine, staff very attentive, bed was very uncomfortable, so didn't sleep well which was a shame. Mattress was lumpy and pillows were too.

AccorHotels certified review
Robert W. Couples - 17/07/2017
« How well you helped my wife during her stay to obtain the best room for me when Imwas discharged from hospital. »

My wife stayed the first night on her own as I was in the Nuffield hospital recovering from having a new knee.Her room was lovely but she realised it would be too far for me to walk when I was discharged the next day.You were fully booked but promised to organise a room near the lift the next morning.This you did promptly so when she picked me up,at 1-00pm it was an eaßy walk to my room.Many many thanks.

AccorHotels certified review
Kdr Families - 17/07/2017
« Reasonable  »

Nice hotel, small rooms, good facilities.

AccorHotels certified review
Cara Business - 17/07/2017
« Staff are amazing »

I love staying at Mecure Southgate - the staff always take care of me and my colleagues.

AccorHotels certified review
Michael A. Friends - 17/07/2017
« second visit success »

nothing to complain about. Nice place, nice people. Well maintained and well staffed with two particular accolades - one of the reception staff who sorted out a mislaid reservation (Accor had called me something different) and a member of the bar staff who remembered what we had on the first night and the room number on the following nights. Very impressive! Breakfast fine though could do with some better prunes.

AccorHotels certified review
Gloria Couples - 16/07/2017
« Excellent location for Exeters shops and bars. »

We have stayed at The Mercure on many occasions and have always been satisfied with the accommodation, service and food. We normally book a privilege room but didn't this time, it is worth the upgrade as our room on the second floor overlooking the car park was very noisy all night long, my husband didn't get much sleep.

AccorHotels certified review
Jacqueline S. Friends - 16/07/2017
« Flying visit and arrived late in evening.  »

Although over the phone it was not made clear there is a £12 a night carpark charge, we had a very comfortable stay. The chef kindly stayed over time to give us an excellent steak dinner! The beds were comfortable and everything very clean. The staff in the restaurant were well trained and plenty of variety for the breakfast . We will be staying again. Thank you.

AccorHotels certified review
David B. Couples - 16/07/2017
« Exceeded our expectations in all ways with one except, no face clothes in bath area. Also would have appreciated concierge service, but otherwise excellent experience. »

Touring Exeter Cathedral and Jurassic Coast area down to Tourbay area.

AccorHotels certified review
Bxs Families - 16/07/2017
« Enjoyable stay »

comfortable, convenient hotel ideal for catching up with relatives from the local area

AccorHotels certified review
Caz Families - 16/07/2017
« Relaxing stay »

Excellent room and breakfast - near to town centre - within walking distance of public transport.

AccorHotels certified review
J P. C. Couples - 16/07/2017
« Nice Hotel and helpful staff »

Good location and nice hotel. Pity about car park charge. I had requested room close to reception , but the room was quite a distance and could have been closer to reception as one person has difficulty walking.

AccorHotels certified review
Kerry Couples - 16/07/2017
« Perfect »

it is our second visit of this hotel and it is as perfect as the first time. Staff were very friendly and helpful. The rooms are very comfortable.

AccorHotels certified review
Gemma D. Couples - 16/07/2017
« Amazing  »

Throughly relaxing experience

AccorHotels certified review
Joy L. Friends - 14/07/2017
« Disappointed with room »

Arrived for a three day stay and noticed that room was rather warm, that night we discovered it was very noisy too, husband didn't want to 'make a fuss' so we put up with it. Next day when friends arrived they told us they'd been contacted about upgrading - we hadn't. They got a smarter, quieter room and obviously this left us disgruntled as we had organised the trip and found the hotel. Good things, facilities and cleanliness. Bad things, pricey car park Overall experience I would check out offers before arrival next time we book with Mercure and as we are in Cardiff later this year we may decide to try for a second time, to see if our next experience is better.

AccorHotels certified review
Anonymous Business - 14/07/2017

The hotel is very conveniently located for when I visit the city. It is always clean and I enjoy the use of the pool. My only slight negative comment was the slow service in the dining room when it was not busy. Otherwise all is well.

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