Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

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4.0/5 2,129 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning (Paying)
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Air conditioning
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,922 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,129 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Mrs P. R. Business - 13/02/2018
« Relaxed and ready to go ! »

As always exceptional service from a warm welcome at front of house to the attentive staff in the bar , restaurant , health club reception , room service and housekeeping . Every member of staff greeted me with a smile and it is always an absolutely amazing stay every time I come here on business . I can’t wait to return to enjoy this hotel & explore more of this beautiful Cathedral town !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippa R., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
Julia C. Friends - 13/02/2018
« Very nice- clean and tidy! »

We arrived when a wedding was happening so a bit chaotic. Confusion over car park. Couldn’t find a space! We booked on phone and was not told about car park fees so was a big shock to say we had to pay 12 pnds more a night! Other than that — all good!

AccorHotels certified review
Bridget K. Families - 13/02/2018
« Great staff, clean and comfortable room »

Good experience at the front desk and at breakfast. Quiet room and good curtains

AccorHotels certified review
Karen Families - 13/02/2018
« Hotel in good location, comfortable & clean but noisy overnight due to proximity to air con unit (room 167). »

Noisy air con unit on outside of building was directly under our room (167), made for a very disturbed night.

AccorHotels certified review
Hannah B. Couples - 13/02/2018
« No complaints what so ever »

Nicely located, excellent service from everyone we dealt with, nice ambience, comfortable room, very satisfied in general.we were at a wedding which was wonderful & all ran smoothly & efficiently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
Simon N. Business - 12/02/2018
« Good quality Visit »

Staff are very good and helpful, this is a big plus. Its location is excellent for the city of Exeter. Breakfast is very good and starts early. I did think that the dinner menu was a little basic and could do with 'specials' every day to help with this. The bar was ok, only one real ale though! Plenty of gin though. Overall a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon N., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
Dot P. Couples - 11/02/2018
« Mrs »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorothy P., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
Anonymous Business - 11/02/2018

Friendly service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
Anonymous Business - 10/02/2018
« Dr »

Food and restaurant staff were fantastic but the room was very cold despite the aircon heating and I was woken up by very noisy guests at 2am

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah L., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I was pleased to read that your stay overall was positive and I will be sharing your kind words with the team. I would like to apologise for the issues you raised and assure that, at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
Sam Couples - 10/02/2018
« Good »

Room was lovely as was the food and front desk staff. Restaurant staff looked a bit confused when we said no thank you to alcohol and tea/coffee. My partner felt like he was expected to make all the food decisions for the both of us. Money was taken out of our account that we didn't expect to pay but this is being dealt with by the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha P., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I was pleased to read that your stay overall was positive and I will be sharing your kind words with the team. I would like to apologise for the issues you raised and assure that, at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
G S. Business - 09/02/2018
« Very impressive hotel »

A short business trip but very comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary Shelley, We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
Lee Business - 09/02/2018
« Lack of sleep »

Unruly guests talking up and down the corridor late into the night. And guests in the room next door laughing and talking with no regard for other guests in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee Scorey, Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
Matthew W. Business - 09/02/2018
« Great Stay ! »

Always enjoy the Southgate hotel. I am here several times a month and look forward to staying as your staff are excellent. Always friendly and helpful. I have never had a bad experience here and have stayed here many times. Thank you all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew Wilson, We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
Chris W. Business - 09/02/2018
« Mr »

I have stayed a lot of times at this hotel and it has been excellent This time because there were functions I wait an hour in the resteraunt for my starter which never arrived Finally had to eat in the room Following day with less than 10 people in the resteraunt I couldn't get a meal ate in the bar took about an hour for a burger staying again in 2 weeks hopefully better don't put functions before regular guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris Walpole, Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
Anonymous Business - 09/02/2018

Meeting room cold all day. Private dinner awful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue Sheath, Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
E M. Business - 08/02/2018
« Excellent as before »

Friendly professional staff. Clean comfortable rooms. First class food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Esther Menon, We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
Anna C. A. C. Couples - 08/02/2018
« Stressful and expensive »

Due to a booking error we were expected to pay for the same room twice! If people want to book 2 rooms for the same two nights they would book them together....not a few minutes later! Our booking was not confirmed so we went thro the process again to get confirmation then got it twice!....we will never use booking . Com again. We love the hotel so will join you loyalty scheme and book direction future. It was our 5/6th visit the reception staff did what they could but it was an unnecessary annoyance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Campbell, Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I was pleased to read that your stay overall was positive and I will be sharing your kind words with the team. I would like to apologise for the issues you raised and assure that, at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicholas Carn General Manager

AccorHotels certified review
Anonymous Couples - 07/02/2018

It was fine, but we'd have preferred a bath!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from our Classic "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel only have room with bath in the family rooms and also in the suite. You could had this request at the time of your booking. Mr N., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Edward K. Couples - 07/02/2018
« The PRIVILEGE room service is good and the hotel performed to the usual satisfactory level to which we have become accustomed and appropriate to its mode st price level. »

The room lighting has always been unsatisfactory, as are the public rooms. Perhaps you should consider modifying one small section for reading purposes. It does not seem to be part of the service offered that a specific room can be booked, and we usually have a bit of a tussle getting it changed on arrival

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive and constructive feedback especially from our Silver "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also I checked with Mary, our Head Housekeeper which room have the special lightning to read while you are in bed and on the second floor, our classic rooms have those type of lightning. Do not hesitate to add this request on your next reservation comment, so we will be able to allocate you as per expectation. Mr K., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Anonymous Couples - 06/02/2018
« Comfortable room »

Great room Nespresso machine didn’t work towels too small. Restaurant food very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive and constructive feedback especially from our Classic "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Ms W., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

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