Mercure Exeter Southgate Hotel 4 stars

TripAdvisor rating 4.0/5 2,507 reviews
Mercure Exeter Southgate Hotel
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Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

Our accommodations

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk
  • Iron

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk
  • Iron

Mercure Privilege Guestroom

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room

Classic Family Guestroom

  • Max. number of persons: 4
  • Area: From 18
  • Wireless internet in your room
  • Business Desk
  • Iron

Executive Suite

  • Max. number of persons: 4
  • Area: From 36
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Iron

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

Our chef Mr Tom Porter welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE

Photo non contractuelle / Strictly non binding

The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 178

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

10,330 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,507 reviews

Good - with some reservation

TripAdvisor rating 4.0/5

William2939 Couples - 11/10/2019 TripAdvisor review

Reception staff excellent and most helpful. Good hotel in prime location. Housekeeping could have been better. No milk provided for tea and even when asked still was not delivered. Had to go down to reception to get some. Extractor fan in bathroom not working but bedroom and bathroom were clean and well made up.

Weekend away

TripAdvisor rating 4.0/5

melvin286 Couples - 09/10/2019 TripAdvisor review

Excellent weekend away . Staff helpful and friendly . Towels need to be a better quality . plenty of hot water . Bar staff a bit slow . Very helpful staff . Parking good . Booking easy , check in good .

Dear melvin286 Thank you for your feedback about your recent stay. It is great to see that you found the team to be very helpful and enjoyed the check in and plenty of hot water. I am sorry that you were disappointed about the towels. I will discuss with the Head Housekeeper to see how this can be improved. Kind regards Craig Findleton GENERAL MANAGER

Easy and Relaxing

Customer review rating 4.2/5

Hollie Couples - 08/10/2019 AccorHotels review

Check in was swift, lobby was inviting and clean, we had been upgraded as my partner's birthday which was very wonderful. Room was clean and bed was comfy, the pillows were all very hard could do with softer pillows. Bathroom was lovely very good shower. Hotel facilities I.e pool etc were fantastic very clean and welcoming especially the jacuzzi really powerful. Breakfast was also yummy and a good selection:) we loved our stay and my partner had a great birthday Thankyou :)

Dear Ms W., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

As expected.

Customer review rating 4.2/5

Nb Couples - 08/10/2019 AccorHotels review

Stayed in a Priviledge room, it wasn't particularly large, had to ask maid to swap a towel as it had marks on it, had to ask for. Slippers and the minibar with free soft drinks consisted of 3 bottles of water and 2 small Pepsi bottles. Was supposed to have a bath but it was a shower and when I stripped the bed in the morning to help the housekeepers out (I work in hospitality) one pillow had a large brown stain covering it. Went to the Spa and the pool was closed as it had high levels of chlorine, not sure how that happens but we enjoyed the jacuzzi and sauna. Breakfast was lovely but a basic push button coffee machine would be far better than the posh one that only delivers very strong coffee but that's just a preference. The bed was super comfy, and everything was clean. The entrance to the lobby is very inviting and the staff were all very helpful and cheerful. I don't let small things ruin an opinion and so yes I'd come here again

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also appreciate your constructive feedback as well - I have ensured that the appropriate team members have been informed so that the issues can be remedied. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Not as good as last time.

Customer review rating 4.2/5

Anonymous Couples - 08/10/2019 AccorHotels review

The floor of the room above us was very creaky and we were disturbed through out the night by the room above

Dear Helen C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. I am sorry that your stay this time was not as good as the last - I appreciate that the room that you were in was in our older section, however you should be able to have a comfortable stay. I will discuss with Maintenance how we can improve the situation, and will also leave a note on your profile to ensure that you stay in a different section. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Mrs linda R.

Customer review rating 4.2/5

Linda R. Families - 08/10/2019 AccorHotels review

Everything i expected

Dear Ms R., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Really enjoyed our stay, will definitely be back.

Customer review rating 4.2/5

Lisa B. Couples - 08/10/2019 AccorHotels review

Had a lovely time staying for the weekend - visiting our daughter at the university. (I mentioned to the receptionist that we'd enjoyed our stay). The room and bed were warm and comfortable, the staff were super friendly and helpful. I really liked the antique style decor - too many hotels try to be modern and trendy and miss the mark; this felt much more cosy. I appreciated the free parking since I have a blue badge, although we were lucky to get a space! Really enjoyed going for a swim and using the sauna and jacuzzi. All I would ask for is a wider healthier cereal selection (e.g. granola or museli), and maybe put jam, marmalade on the table or make it easier to take back to the table. I didn't try the cooked breakfast although it looked nice.

Dear Lisa B., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Very good and will use again.

Customer review rating 4.2/5

Richard Couples - 07/10/2019 AccorHotels review

The overall stay was good, but for us it was spoilt by the conference guests who took over the buffet breakfast and who ensured the waitress was late in providing coffee and tea to those guests who had stayed for other than a conference. We would suggest they are provided with pots of coffee and tea so the very helpful staff can treat everyone one equally, it was not their fault.

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the issues with breakfast due to the conference. I will take on board your comments and address it to ensure this does not happen again Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Nice comfortable weekend.

Customer review rating 4.2/5

Anonymous Couples - 07/10/2019 AccorHotels review

My wife and I enjoyed our stay at Southgate hotel. Nice room, decent food and friendly,helpful staff. What's not to like!?

Dear Mr A., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Lovely Stay

Customer review rating 4.2/5

Rebecca F. Couples - 07/10/2019 AccorHotels review

We enjoyed a really lovely stay here, the staff were lovely and the breakfast was fantastic!

Dear Ms F., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Amazing stay

Customer review rating 4.2/5

Amy Couples - 07/10/2019 AccorHotels review

Had the most amazing stay in the Mercure. We were in a suite which was beautiful. Staff were fantastic and the hotel was lovely and clean. I only had one little niggle and that was that the pillows were pretty flat and uncomfortable. Other than that I would have given it a ten.

Dear Ms B., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Pleasant work stay

Customer review rating 4.2/5

Stephen M. Business - 07/10/2019 AccorHotels review

Comfortable

Dear Mr M., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Good beds and pleasant staff

Customer review rating 4.2/5

Rich K. Friends - 07/10/2019 AccorHotels review

I booked 5 twin rooms for a stag weekend. The rooms were great and the staff was friendly and helpful. Some of the rooms were different prices which wasn’t ideal due to everyone checking in at the same time and questioning why they had to pay more. But apart from that some rooms had breakfast added and some didn’t. Which I managed to sort out with molly on reception who was very helpful. The whole stay was ideal and enjoyable would definitely recommend this hotel to anyone looking for a great hotel close to Exeter city centre.

Dear Mr k., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Polite friendly reception; comfortable room with excellent shower; very good breakfast choices.

Customer review rating 4.2/5

Don Couples - 06/10/2019 AccorHotels review

See above

Dear Mr P., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

The stay was satisfactory.

Customer review rating 4.2/5

Anonymous Business - 06/10/2019 AccorHotels review

Food was good although not so nice to find that one of the tea cups had not been cleaned properly and one of the teaspoons in the room had been used and also not cleaned.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. I am pleased to see that you found the food to be good, however am sorry that the attention to detail was lacking with regards to the cleanliness of the utensils. I will discuss with the relevant team members to ensure that improvement is made. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Quiet and comfortable

Customer review rating 4.2/5

Jp Couples - 06/10/2019 AccorHotels review

Good parking Slick check in Clean comfortable room

Dear Mr P., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Good Location; Plus Parking

Customer review rating 4.2/5

Derek M. Couples - 05/10/2019 AccorHotels review

The staff were friendly and helpful throughout our stay. The hotel is in reasonable shape. I was pleasantly surprised by the dinner which was well priced and really quite tasty. The location is excellent and having parking, whilst expensive, was a real bonus.

Dear Mr M., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Business overnight travel

Customer review rating 4.2/5

B A. Business - 05/10/2019 AccorHotels review

Stayed 1 nights at this hotel for work. Very central location with a number of restaurant choices close by and good location for walking around. The hotel is as mid budget hotel but very clean and with a comfortable bed and pillows. I was upgraded to a Privilege room which was a nice gesture(Gold Status Member), however if I was a full paying customer I would have been disappointed with the quality of the room. It was dated and in lack of an refit. Worn out carpets, windows needed painting etc. Nice touch with a couple of included soft drinks and water bottles in the mini fridge. The breakfast (Continental and Full English Buffet) is OK, limited choice of cold cuts and cheeses, would recommend the hotel to perhaps pay a bit more attention to this. The quality of the bacon was poor I was early and it was like cardboard!! Perhaps look at a better choice of some quality breads, there were nice pastries. Perhaps the waiting staff should come to the table to ask for choice of coffee or tea! The reception staff was very friendly and welcoming, efficient check in and check out. Had to pay for parking, this should have been included!!

Dear Bjorn Helge A., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. Thank you for your constructive comments with regards to your visit and how we can improve both the bedroom and breakfast. I will discuss with the team to ensure that we can make the experience more enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Nice hotel, handy for town centre

Customer review rating 4.2/5

Debbs Couples - 05/10/2019 AccorHotels review

We had a nice short break here, hotel was pleasant, staff were pleasant and very helpful. Very handy fir exploring Exeter as only a 5 minute walk from centre

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Gym and room is nice

Customer review rating 4.2/5

Stuart Business - 04/10/2019 AccorHotels review

The menu is un-inspiring and needs to be looked at. As a result I eat out rather than in your hotel

Dear Mr J., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to see that you were disappointed with the menu - we are in the process of creating a new menu and this will be introduced within the next few weeks with a greater offer Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager
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