Hotel - Mercure Exeter Southgate Hotel
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Mercure Hotel

Mercure Exeter Southgate Hotel

Southernhay East 
EX1 1QF  EXETER
UNITED KINGDOM

2,021 reviews
TripAdvisor Rating Based on 2,021 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Air conditioning
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,040 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,021 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Colin E Couples - 20/09/2017
« Colin »

Rooms need attention, furniture windows need some attention and maintenance ,room not Cleaned or vacuumed , beds made, while out, bathroom not cleaned , What time does the hotel Bar close, on a Saturday night ? Will consider a Mercury again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin E., Thank you for your review of our hotel. Your comments have been noted and will be addressed with the relevant department manager to take the appropriate action. We do hope to welcome you back soon in order that we may show you the levels of service that is usually synonymous with the Mercure Exeter Southgate Hotel. Warm regards, Nicholas Carn General Manager

AccorHotels certified review
Paul S. Q. Business - 17/09/2017
« Pitifully small premier room »

I've stayed here numerous times before, have an Accor card etc. I accept rooms book up but I book as it is a restful and usually spacious location to stay and work in the evening, I do not think my room with its tiny desk lived up to what I expect. I may have been satisfied if this had been the cheapest room rate but far from it.

AccorHotels certified review
Anonymous Couples - 17/09/2017
« Mrs »

Very friendly and efficient staff. First impression through the door very clean and tidy. Good breakfast and attentive staff around the restaurant.

AccorHotels certified review
Kate Couples - 17/09/2017
« Super hotel in an ideal location »

We have stayed at the Mercure Southgate on numerous occasions and it never disappoints. The only criticism during our stay this time was that all the prepared sliced fresh fruit on offer at breakfast had skins left on - melon, grapefruit, pineapple, etc. Most 'unmercurelike'! We can only assume food prep staff had slept in on that particular morning.

AccorHotels certified review
Carrie Couples - 16/09/2017
« Carrie »

3rd time staying here and was disappointed. Staff very helpful and friendly. Prestige room small, lamp not working and not fixed during our 2 day stay. Had to request a clean douvet cover. The towels were very thin and the pillows uncomfortable. Breakfast was ok although the fruit was still frozen on both mornings. Not sure that a prestige room is worth the extra money.

AccorHotels certified review
Hassaan Families - 16/09/2017
« Neutral »

The family room was so small. The shower bath did flood when using it, and we have to stop every few minutes so the water can drain! The location was perfect and nice.

AccorHotels certified review
Matt W. Business - 15/09/2017
« Mr M F W. »

Dear All, I look forward to a stay, once or twice per month as I am warmly welcomed and looked after. Staff know me now and always make a point of talking to me! Natural and polite- all of them.

AccorHotels certified review
Mr N. P. Business - 15/09/2017
« Failed to meet rxpectations »

Despite the name the hotel proved to be a little dated. Considering the price the food was of poor quality and wine overpriced for the vintage. Bar staff were inexperienced and poorly trained more faulty towers than Mercure! The booking system is misleading I thought I was getting my rooms for £120 a night via my accor account however when the reservation came through the this was the cheapest on a variable rate that pushed your prices close to luxury hotel rates for which I'd expect a lot more than we received. To top it all paying an additional £36 to park in the hotel car park was insulting. As a guest I would expect free parking.

AccorHotels certified review
Stuart D. Solo - 14/09/2017
« Stuart D. »

Good sized and clean room. Food very good. Staff exceptionally friendly, efficient and welcoming.

AccorHotels certified review
Mr. D. C. Friends - 14/09/2017
« A very pleasant stay. »

Wish the stay could have been longer as the leisure facilities are the best I have experienced in an hotel. The staff were extremely polite and efficient, and I would recommend your hotel to anyone visiting Exeter. Many thanks, David C..

AccorHotels certified review
H. Couples - 14/09/2017
« 186 moved to 351 »

Great once we moved rooms

AccorHotels certified review
Mr L. P. L. Business - 14/09/2017
« Fit for purpose »

Pleasent stay quiet and relaxing

AccorHotels certified review
Mrs T. Friends - 13/09/2017
« Mrs T. »

This is the first time I have stayed in a Mercure hotel and I thoroughly enjoyed it. The breakfast was excellent as was the evening meal. The staff couldn't do enough for you.

AccorHotels certified review
Fiona W. Couples - 12/09/2017

Our stay was for our anniversary and the reception team gave us a card, chocolates and drinks voucher. Was a lovely touch and made our stay. Thanks

AccorHotels certified review
Stephen K. Business - 12/09/2017
« Luxury »

I stay three or four times a year ,enjoy so much that I've got my friends from jersey to stay at the same time

AccorHotels certified review
Megan Couples - 12/09/2017
« Miss »

AMAZING Went for my boyfriend 21st and everyone was so helpful

AccorHotels certified review
Anonymous Couples - 12/09/2017

Very pleasant as always.

AccorHotels certified review
Luke Couples - 12/09/2017
« Not a great room. »

Room was tired and old looking. Lacked flannels water and tissues. Breakfast was dried up and unappetising. This for £136! Overpriced. Won't be using the hotel again.

AccorHotels certified review
Ian M. Couples - 12/09/2017
« Why do you charge for: 1car parking: 2 10 pounds extra for breakfast if you don't book? »

As above. You should also check your wine list as the country of origin on 2 of your wines is incorrect Also found the shower in the bath unsafe when climbing in and out.

AccorHotels certified review
Olly Business - 11/09/2017
« Lovely hotel enjoy my stay usually »

Comfortable

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