Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

Our hotels AccorHotels
4.0/5 2,111 reviews
All hotels in Exeter
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 72.00 GBP Non member rate
From 64.80 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning (Paying)
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Air conditioning
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,757 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,111 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
kevineP5596ON Couples - 14/01/2018
« One night stay »

Arrived at hotel and decided to eat in the restaurant. Reception advised me to pick up a menu at the bar. There were no customers in the bar except for me and I had to wait several minutes for two members of staff to finish having their chat, while I was stood at the bar. Once they finished their chat I decided I'd waited long enough as the young man behind the bar still didn't acknowledge my presence so I went to my room.We did eat in the restaurant but it took over 1.5 hours before we actually had a main course ( 7.30pm - 9.00pm)The starter, a carpaccio of beetroot and crayfish came as a terrine of beetroot and goats cheese.Not what we ordered. The waitress said nothing, so we had to call her back and decided to miss out the starter and go straight to the main.By this time most people in the restaurant had had several courses.Again we waited a considerable amount of time and had almost finished our bottle of wine.Eventually we caught the attention of a waitress as they didn't appear in the room that often.We asked for our main course, the waitress said she would check and came back almost immediately with our main course, witch was chicken wrapped in Parma ham. It was rock hard and totally overlooked while all of the vegetables were cold .I then decide to go to the pass and ask for the restaurant manager who was very apologetic and offered us the same main or something else. We opted for a steak, thinking at least it would be quick.It did arrive at a few minutes to 9pm from initially sitting down at 7.25 The following morning I showered during which time the shower overflowed as the waist pipe could not cope which I didn't. Realise until I was just about to finish showering. I immediately phoned reception, described the issue and asked them for assistance.They said they would send housekeeping and maintenance.About 10 minutes later a male member of staff arrived with a bundle of towels and left me to it. I said he neede to get a mop and bucket as the water was excessive - I'm trying to save the water going through to the floors below.He returned with a mop - no bucket and handed it to me to mop up the water.Again I said to him you need something to enable you to wringout the mop.He returned with a simple bucket with no attachment to wring out the mop. I suggested he either gives me more towels to soak up the water or find the correct type of bucket .He returned with more towels.My wife decided not to shower . Great start to 37th Wedding Anniversary! K.E

Our hotel has responded to the review
Our hotel has responded to the review

Dear kevineP5596ON, Thank you for your review. I was disappointed to read of your experience in our food and beverage outlets and the problem you faced with the drainage in your room and please accept my sincere apologies for this. Please contact me directly at: nicholas.carn@accor.com so we can discuss this matter in more detail and in person. Warm regards, Nicholas Carn General Manager

TripAdvisor review
Couples - 12/01/2018
« Comfortable stay in cathedral city »

We stayed in this very comfortable hotel just 3 minutes from one of England's most beautiful cathedrals and now also a very well established shopping centre. Nice room good restaurant food except for one accident with potatoes ( not cooked through) on the second night. Met friends all very convivial. Parking a bit pricey (£12 per night) but very conveniently situated in a city where it's hard to park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marg61, Thank you for your review of our hotel, we are pleased you enjoyed our facilities. Your comments will be shared with the team who I know will be delighted. We hope to welcome you back very soon. Nicholas Carn General Manager

AccorHotels certified review
L B. Families - 11/01/2018
« Convenient lication »

Room was clean and bathroom spacious. Kettle would only work by holding the switch down all the time until the water boiled. Hotel was in a convenient position for our one night stay in the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also requested my Head Housekeeper to check the kettle mentioned in your comment. Ms B., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Susy N. Families - 11/01/2018
« Not great »

The stay was a little disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms N., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations on this occasion; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would be pleased to receive your comment in order for us to improve our service and to avoid any further repetition. Please rest assured that we will take the appropriate measures to address the problem. Ms N., we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Terry Couples - 11/01/2018
« Excellent hotel and lovely staff »

Excellent hotel which appears to have been refurbished recently. Lovely room which was clean, well maintained and very comfortable. Staff very friendly. Lovely breakfast. Hotel very well located for the town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from our Silver "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Mr F., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
David S. Business - 11/01/2018
« David S. »

Barely satisfied. Menu limited, beds could be better, very slow check in. Expensive parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations on this occasion; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Mr S., we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
N. Couples - 10/01/2018
« Lovely hotel , great facilities would stay again »

Brilliant stay would recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms N., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from our Classic "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Ms N., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Terry Families - 10/01/2018
« Another perfect stay »

The hotel is beautiful,the staff are freindly and the vibe is really relaxed. My daughter and I stayed and really enjoyed the facilities. Everywhere is spotlessly clean and the breakfast is wonderful. I can't fault it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from our Classic "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Mr B., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Anonymous Couples - 09/01/2018
« A pleasant stay. »

Overall stay was pleasant, however we were disappointed with the New Year’s Eve function. Entertainment was poor and it took three and a half hours for food to be finished being served. Disco didn’t start until 11.30.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also I was sorry to read that you didn't enjoy the entertainment during the New Year Eve, please allow me to express my sincere apologies. Ms B., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Sarah Couples - 08/01/2018
« A satisfied customer but could be improved slightly »

We have stayed at this Mercure many times and are staying twice more this month. As usual we loved the room, staff, location and breakfast however I was surprised that the towels in our room were pretty poor. I realise we paid a bargain rate for the room, and have stayed previously and paid more expensive rates, but I did feel that the bath ‘towels’ rather than bath sheets, and in particular the very small hand towels that went with them, were a bit “bargain basement” and not up to the usual Mercure/Accor standards. The hand towels were too small to wrap around the head, turban style, so I had to contend with dripping hair. A small thing but it made the room experience just a bit less than the usual excellent standard. Also, my husband always complains to me that you don’t serve any nice beers in the bar!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive and constructive feedback especially from our Classic "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also pass on to our Head Office your comments about the new care linen, which Accor decided to implement in every hotel in United Kingdom. Ms P., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Ptg16007 Couples - 08/01/2018
« A Relaxing Weekend Break that will be remembered. »

This was our first stay at the Mercure and, what a great time we had. The room was fantastic and the hotel staff were all very professional and cheerful. We used the leisure facilities which were great and helped us to relax and chill out. I had also mentioned that we would be celebrating a birthday and, to our surprise, my wife had a card, chocolate and a fruit drink as a gift which was a lovely gesture so, many thanks to all concerned. A great location, really close to the City centre which is a short walk away and can also offer plenty of secure parking spaces.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from our Classic "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Mr G., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Mrs H. Couples - 08/01/2018
« New year break »

Lovely hotel. Staff very good. A little disappointed with the new year celebration. But would stay at the hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms C., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Roly S. Couples - 08/01/2018
« A comfortable, friendly hotel in an excellent location. »

Friendly, hugely helpful staff, spotlessly clean rooms and good leisure facilities, capped by an excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from our Classic "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Mr S., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
V S. Business - 08/01/2018
« Mercury Exeter Southgate »

Good, all round satisfaction. Breakfast was good except the coffee was not piping hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms s., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also share your comment on the coffee to my FB Manager to avoid any further occurence. Ms s., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Ian Couples - 08/01/2018
« Perfect again »

Great experience once again. You never fail us

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from our Classic "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Mr H., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Rob D. Friends - 08/01/2018
« Great hotel offering high level accommodation and well organised functions. »

A well appointed hotel in a very central and leafy part of Exeter providing excellent accommodation, efficient staff and well organised functions, in our case, a New Year's Eve dinner/dance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Mr D., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Pascal Business - 08/01/2018
« very pleasant »

location is very good hotel staffs well trained ,friendly and efficient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from our Silver "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Mr R., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Barbara S. Friends - 08/01/2018
« A nice break in a nice hotel but with a few problems »

A few things were not satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations on this occasion in particular with the non connecting room; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. On a positive note, I a glad to read that you had a nice break in our hotel. Ms H., we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Jane W. Families - 07/01/2018
« Lovely Christmas break with family, much enjoyed by all »

Hotel looked lovely at Christmas. Stayed one night. We come every year to Exeter for my birthday and our anniversary (21st & 22nd December). Nice rooms, lovely breakfast, children made use of the swimming pool. V nice stay. Only hiccup was being given someone else’s suitcase after leaving in storage to shop next day after checking out! Hotel had to send taxi to do swap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from our Classic "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was sorry to read that my team mixed up the luggage on your departure, however I am glad that they react swiftly to this situation and succeed to provide a quick solution. Please allow me to express my sincere apologies for this issue. Ms W., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

AccorHotels certified review
Andrew H. Couples - 07/01/2018
« Mr »

Great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from our Classic "Le Club" member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Mr H., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN Operations Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 72.00 GBP Non member rate
From 64.80 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 700 m Mercure Exeter Rougemont Hotel
Mercure Exeter Rougemont Hotel
From
From 53.00 GBP Non member rate
From 47.70 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in EXETER
See rates