Hotel - Mercure Exeter Southgate Hotel
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Mercure Hotel

Mercure Exeter Southgate Hotel

Southernhay East 
EX1 1QF  EXETER
UNITED KINGDOM

1,971 reviews
TripAdvisor Rating Based on 1,971 reviews
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From 107.00 GBP Non member rate
From 101.65 GBP Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Air conditioning
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 5,631 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,971 reviews
Certificate of excellence 2016
AccorHotels certified review
Mtc Couples - 13/07/2017
« Great atmosphere and quality food  »

We had a problem with the room we were allocated as windows would not stay open but the change of room was dealt with speedily, efficiently and friendly.

AccorHotels certified review
Lisa Couples - 13/07/2017
« Not as great as it has been before. »

This time a few niggles made our special occasion less enjoyable than previous stays. Our room wasn't ready at 2pm so we were given a drink voucher and asked to wait 10minutes. 35 minutes later we asked if it was ready yet and it was only just! We went to our room, there were dirty trays in the corridors which stayed there for hours afterwards. The room was in a nice quiet location, but didn't seem as clean as on previous stays. We had breakfast in the restaurant and were sat at a table next to a spider in its cobweb which put me off eating. The fruits and cereals weren't topped up very often so guests had to ask for them while I had to ask for plates for the toast. The bowls weren't very clean, I looked through 5 before I found one to use. In our room we came back to find the coffee machine had leaked water all over the tray, ruining the chocolate bar and coffee pods in their box. Overall, it felt like staff were rushing around but not keeping up with maintaining everything as it should be. This stay was our first time away for our wedding anniversary for 15 years and it didn't feel as special as we thought it would.

AccorHotels certified review
Anonymous Business - 13/07/2017
« Excellent welcome and stay »

Lovely suite (upgrade). Excellent service from reception (even when we left some possessions behind in the safe). Breakfast ok.

AccorHotels certified review
Ann Couples - 12/07/2017

Friendly staff and clean room. Thought the car park charges were expensive and parking should be included in room price.

AccorHotels certified review
Diana H. Friends - 12/07/2017
« Diverse »

The restaurant staff and the kitchen staff were first class.They were always so efficient cheerful and welcoming.We felt very settled and relaxed as well as well cared for. The welcome was very poor .The staff on the desk do need more training in many areas of which ageism and sexism should be included.To patronise visitors is a form of abuse. Housekeeping were superb though net curtains could be laundered. The convolvulus has certainly taken hold on the outside trees as have the brambles. Plant pots also need to be cared for and the plants inside them.

AccorHotels certified review
Danny M. Solo - 11/07/2017
« Good friendly service »

Check in was very efficient and I was able to Park The room was clean and tidy on arrival. I had a door into another room, which wasnt used. However, I could hear everything from next door. Especially their telly. I may aswell been watching telly with them. However, I told reception and they responded quickly and the tv was turned down. The Nespresso machine shook the desk! The decor in the room was outdated and needed a revamp. I expected more from a priviledge room. The breakfast staff were great, welcoming and friendly and again responded quickly, even though they were very busy. Overall the staff were great, but the room let the experience down.

AccorHotels certified review
B. M. Couples - 11/07/2017
« Nice hotel »

Very good hotel and a nice hotel

AccorHotels certified review
Anonymous Business - 11/07/2017
« Comfortable, friendly hotel »

The staff were all very welcoming and friendly. The room facilities were great - the shower is amazing!

AccorHotels certified review
May Couples - 11/07/2017
« Miss »

Lovely hotel, room could be cleaner

AccorHotels certified review
Steve Couples - 11/07/2017
« Great staff and facility's, privilege room does not warrant price. »

On arrival the girls at reception were very welcoming as we're all the staff through during our stay. The room though didn't live up to the word privilege. The free drinks fridge was sparce and the coffee machine only giving three cartridges with no milk option or any trace of a tea option. As for the room itself, it appears to have no difference in size or quality than a standard double room although I do have to say it was comfortable if not a little dated. The spa was great no issues there. The proximity to the city centre was also a good point .

AccorHotels certified review
Jimmy S. Couples - 11/07/2017
« Jimmy sheridan.  »

The hotel is nice. I don't agree with been charged to park my car when using the hotel. Also been charged for breakfast. This should all be in the price of the hotel.

AccorHotels certified review
Len J. Couples - 11/07/2017
« Nice hotel, good location. »

This was a one night stopover to explore Exeter on a trip to Cornwall. The hotel is perfectly positioned in a lovely part of the city, the welcome was warm and genuine and the room comfortable, we enjoyed our stay.

AccorHotels certified review
J E. F. Business - 11/07/2017
« J E Foster »

I have stayed here many times over the past few years, I have always found the staff to be very friendly and courteous with nice clean comfortable rooms.

AccorHotels certified review
Adrian C. Couples - 10/07/2017
« Good. »

Good.

AccorHotels certified review
Wansit C. Business - 10/07/2017
« Great Service and Good Accomodations »

It was a great stay. The front desk were really helpful as well as helped me correct a wrong booking entry. Very happy with the overall stay. There were some thin ceilings though which we could hear people walking above us at night in the room above but thats a small matter.

AccorHotels certified review
Jonathan Families - 10/07/2017
« Exeter's finest. »

A comfortable and well appointed hotel. Just what we were after.

AccorHotels certified review
Kay Couples - 10/07/2017
« OK, could be better »

I expected a little more considering the price. And then finding out I had to pay £12 for parking (which I presume is on the website, but is certainly not clearly labelled) seemed like a bit of a piss-take to be honest.

AccorHotels certified review
M H. Couples - 09/07/2017
« Anniversary celebration  »

A big disappointment Stayed in a previedge room. Reception and Waiting staff well below par No info on parking restrictions. Six cars queuing to leave as none of us knew we needed a separate card to vacate the car park. No newspaper offered on first night No info given about breakfast. Had to call a waiter over to order breakfast. Table not cleared between courses left with plates piled high. No control over visiting guests. Rowdy crowd out and inside reception and even more in the bar Only one chair in our room. Car parking spaces very limited and most expensive ever paid. Whole experience rather marred our celebration.

AccorHotels certified review
Anonymous Families - 09/07/2017
« Nice hotel, friendly and helpful staff, room slightly disappointin »

Very good standard of hotel. Unfortunately when we checked in to the room we discovered that the bin next to the toilet in the bathroom had not been emptied since the previous occupants and it was full of their waste which was not pleasant. However the staff emptied this for us very quickly. As there was two of us in the room we found there was not enough rail space to hang wet towels. The bathroom did not have any way of demisting so we could not see in the mirrors after a shower. The staff were friendly but I was twice given the wrong information as the Receptionist did not know what the Accor silver status allowed me (wrong invoice and wrong check out information).

AccorHotels certified review
M M. Couples - 09/07/2017
« Nice but let down by small things. »

Nice hotel, nice room and good location. Spoilt by no mineral water, biscuits or decafinated tea and coffee in the room.

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