Mercure Exeter Southgate Hotel 4 stars

TripAdvisor rating 4.0/5 2,409 reviews
Mercure Exeter Southgate Hotel
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Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

Our accommodations

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Mercure Privilege Guestroom

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic Family Guestroom

  • Max. number of persons: x4
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Executive Suite

  • Max. number of persons: x4
  • Area: From 36
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

Our chef Mr Tom Porter welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE

Photo non contractuelle / Strictly non binding

The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 178 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more
Mercure Exeter Southgate Hotel Meeting Room

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

9,464 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,409 reviews

Disappointed

TripAdvisor rating 4.0/5

Dreamer23938701880 Family - 23/04/2019 TripAdvisor review

We have stayed at this venue for many years at Easter time and have always been pleased with facilities. However this time we stayed in a Privilege room in the older part of the hotel and found it to be tired and worn, the breakfast times were chaos drinks not arriving, no menu choice because they were to busy. Not what we expected and at £209 for 2 nights not cheap

Dear Dreamer23938701880 Thank you for your feedback. I am sorry to see that we did not meet your expectations on this occassion. As mentioned on previous posts on this forum we are in the process of carrying out an ongoing improvement plan which is updating the product. I am sorry that this has not been done as speedily to allow you to have a more enjoyable stay. I will discuss your comments about breakfast with the Food & Beverage team as Easter is one of our busiest breakfast experiences and there should not have been the delays as you describe. We will make sure that this doers not happen again. Kind regards Craig Findleton GENERAL MANAGER

Comfortable and convenient.

Customer review rating 4.3/5

Mrs B. Families - 19/04/2019 AccorHotels certified review

Comfortable and convenient.

Dear Julia B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback .I am glad to read that you had a comfortable and convenient stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Average

Customer review rating 4.3/5

Anonymous Couples - 18/04/2019 AccorHotels certified review

Average - stayed in better for £102 a night! Room not as described on web and not that special for price paid.

Dear Nick L., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your room experience did not meet your expectations and that we where not able to make you feel welcome; please allow me to express my sincerest apologies. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

Not very dog friendly ruined our day when we were meant to be guests at a wedding

Customer review rating 4.3/5

Mark B. Families - 18/04/2019 AccorHotels certified review

We booked 1 night at your hotel as we were guest at a wedding on the day, we have 2 dogs and 1 is a small puppy, so we decided to bring the dogs. I called the week before to ask for a dog room and mentioned the reason why we were coming and was told dogs are allowed in any room we just needed to pay extra, great a worry off our hands! We checked in all fine and mentioned we had dogs and were put near what I could only imagine were busy conference/meeting rooms with lots of noisy traffic which didn’t help in settling the dogs! We’re finally got them quite and went to the wedding ceremony our plan was to keep checking on them the whole day, but when we were in the ceremony the dogs started barking due to all the noise outside our room, when we came out of the ceremony the receptionist said we would have to stay in the room with the dogs, if this was the case I’d have never brought them in the first place. Due to this we had to miss the rest of the wedding which has impacted on the family relationship as you could imagine. All in all not happy and I would love to talk more as there is many other things that happened on the night in the room my number is+44… I look forward to hearing from you

Dear Mark B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The hotel is dog friendly but we do not allow for the Dog to be left unattended, we do everything possible to highlight this to our guests at the time of booking. I will review this with our reservations team prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

Very good

Customer review rating 4.3/5

Steve H. Couples - 18/04/2019 AccorHotels certified review

Reception staff very professional, friendly and helpful. Rooms well maintained and clean.

Dear Stephen H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry for the small queue that formed during your check out. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Confusing

Customer review rating 4.3/5

Iñigo P. C. Business - 18/04/2019 AccorHotels certified review

I was due to give a lecture at the South West of England Epilepsy Forum on 4/04/2019. UCB Pharma Ltd had booked my room. However, on arrival, the receptionist asked me if I wanted breakfast. I was shocked that UCB Pharma had not booked breakfast for me. Furthermore, I was told the room had been booked but not paid for; I could not believe it!/ Disappointed and annoyed, I spent the whole evening thinking about it. However, when I checked out on 4/04/2019, the new receptionist KNEW WHAT WAS GOING ONknew and confirmed that UCB Pharma had paid for everything (including breakfast!).

Dear Dr P., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your check-in experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have reviewed your feedback with the reception and reservations team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

all good but toilet in our room not working so very difficult

Customer review rating 4.3/5

Anonymous Couples - 18/04/2019 AccorHotels certified review

Although the toilet did flush when we first arrived it did not work later in evening or the next day so it was unpleasant and embarrassing Otherwise very good - all staff pleasant and surroundings comfortable

Dear Julie W., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I was pleased to read that your stay overall was positive and I will be sharing your kind words with the team. I would like to apologies for the issues with the toilet and assure that, at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

A bit disappointed sadly

Customer review rating 4.3/5

T. Couples - 18/04/2019 AccorHotels certified review

We visit regularly & so was disappointed not to feel welcomed in our room with usual signed card & small bottle of non alcoholic drink . Especially that they made NO mention of my husbands birthday when I had emailed them to inform them it was a special visit. Mentioned all this on check out & they waived the parking fee which was a nice gesture. Still felt let down however as no special welcome any more it seems.

Dear Marion T., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In order for us to take the appropriate measures to address the problem and prevent future occurrence I will contact you directly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

Very comfortable stay.

Customer review rating 4.3/5

Jayne Families - 18/04/2019 AccorHotels certified review

Excellent service. Helpful staff. Comfortable room. Would recommend to a friend.

Dear Jayne B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. Its a pleasure to read that you would recommend the hotel to a friend. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Overall ok except for the fire alarm issue

Customer review rating 4.3/5

Anonymous Families - 18/04/2019 AccorHotels certified review

The overall stay was pleasant and the staff was welcoming, however we had to cut our stay short as there was an issue with the fire alarm that kept going on.

Dear Alexis N., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry for the incontinence caused due to the fire alarm. Fortunately it was a false alarm. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Well looked after in a busy hotel.

Customer review rating 4.3/5

James B. Business - 17/04/2019 AccorHotels certified review

The room was clean and of a good standard.The breakfast was ok but seemed to have a rather slow response to replenishing what was on offer.

Dear James B., We very much appreciate your comments regarding your stay and room at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and will share your remarks regarding the breakfast with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

A nice stay

Customer review rating 4.3/5

Veejay Families - 17/04/2019 AccorHotels certified review

Relatively well organised though there were a couple of annoyances. One room wasn't ready on arrival and even after it had been cleaned there were still left over drinks and bottles in the hallway from the night before. The smoke alarms were also going off repeatedly for 30 mins.

Dear Verity L., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the annoyances with the check in and fire alarm. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Very good and for the price I overlooked a few small shortcomings.

Customer review rating 4.3/5

Simon W. Families - 17/04/2019 AccorHotels certified review

Great value. Any issues were due to shortage of staff - this showed at breakfast time. I will definitely stay there again. I was also impressed that when I called they were very tenacious and got me book up there and then - most other hotels are apathetic and lose business as a result.

Dear Simon W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the shortcomings during the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Very comfortable and relaxing

Customer review rating 4.3/5

Annabel C. Solo - 17/04/2019 AccorHotels certified review

It was most enjoyable, relaxing and comfortable. The bedroom and bathroom were excellent, the bed extremely soft but firm. The nights were quiet and calm. I did notice you have cut down on the complementary bathroom items which is a Shame!

Dear Annabel C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and read that you had a very comfortable and relaxing stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Well situated for activities

TripAdvisor rating 4.0/5

peteslez Business - 17/04/2019 TripAdvisor review

On arrival I was pleased to see that there was ample parking. Check in was not so good, with a sign welcoming Priority Customers, to an unmanned lower desk, but with the two people on the desk dealing with non Priority guests who were queuing. The room was a privilege room with no working extractor in the bathroom, which remained non functional during our stay. On Saturday the in gate was open and people took advantage of this to come and go through the gate nearly causing accidents as arriving guests could not see them until having turned into the path of the gate. On Saturday night a function took up the entire foyer making it nearly impossible to move between the entrance and rooms. This is unacceptable. If there is nowhere for a reception then functions should not take place. Certainly the foyer cannot become a virtual no go area. On Sunday the number of guests at breakfast meant that in order to get a coffee or tea the waiters had to be chased down. Not something one should have to do. The hotel was largely clean and tidy, though with worn stair carpets, but is only a ten minute walk from the river and cathedral area restaurants and shops making it a good spot for a visit. Though whether the other Mercure in the city would have been better I do not know. Breakfast was ordinary and we otherwise ate out, which judging by Saturday was a wise choice.

Dear peteslez Thank you for your constructive feedback about your recent stay at the Hotel. It is great to see that you enjoyed our location and the cleanliness of the Hotel. I am sorry that you were disappointed that the lobby was in use with the large group for welcome drinks on Saturday. A lot of our guests want to use our lovely staircase as a photo backdrop which is the reason why the function commenced in the lobby. Please be assured that this is not a normal occurrence and is normally for a short period of time before our guests go through to the function room. I hope we can welcome you back again soon. Kind regards Craig Findleton GENERAL MANAGER

Mr

Customer review rating 4.3/5

John W. Families - 16/04/2019 AccorHotels certified review

Visit

Dear John W., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Good service and good facilities just one or two things away from a 10.

Customer review rating 4.3/5

Tom L. Families - 16/04/2019 AccorHotels certified review

Good service in the restaurant for breakfast, cheerfull staff at the pool. Both Key cards were not programmed for room in arrival envelope, had to come back to reception. Room 187 needs a bit of care, TV in bed area does not work (not tuned). Air conditioning does not work, reported but not fixed or advised of fix not possible on 2 days of stay. Toilet roll holder loose. Bedside tables need replacing. Sofa bed not fit to sleep on - even for a kid.

Dear L. T., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my apologies for the hick ups with the TV, key card and and conditioner. They have been fixed and are working now. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

DISSAPOINTED

Customer review rating 4.3/5

Marilyn B. Couples - 15/04/2019 AccorHotels certified review

Restaurant and bar service very poor. Only three choices on restaurant menu - same menu each night. Tea and coffee not replaced when used in room. Room size inadequate for wheelchair user.

Dear Marilyn B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our a la crate dinner menu has a choice of over 40 dishes, and our set menu has a choice of 3 appetizers, 3 mains and 3 desserts. I am sorry that the coffee & tea was not refilled, I will address this with our housekeeping team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

Very nice hotel

Customer review rating 4.3/5

Claire Couples - 15/04/2019 AccorHotels certified review

Only stayed for 1 night, it was a lovely comfortable, clean hotel. Nice gym, excellent breakfast and staff, our only criticism.....we had a door in our room, connecting to the room next door, obviously it was locked as we didn’t need it, but we could hear the chap next door on his phone very clearly and we could even hear the person he was talking to on the other end. Luckily we weren’t disturbed by any noise later on in the evening.

Dear Claire L., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback about the hotel and the staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Great staff at the reception - super clean rooms - bath towels need replacing - female bar staff to replace their unhappy faces with smiles perhaps (no men on duty , so can not comment on them)

Customer review rating 4.3/5

Julian S. Solo - 15/04/2019 AccorHotels certified review

Will be coming back again - very central - very nice experience

Dear Julian S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially about the staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also I have taken note about the towels and staff in the bar. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager
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