Hotel - Mercure Exeter Southgate Hotel
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Mercure Exeter Southgate Hotel

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4.0/5 2,200 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 7,558 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,200 reviews
AccorHotels certified review
Anonymous Business - 14/06/2018
« First class stay »

Excellent staff and room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Annabel C. Families - 12/06/2018
« Very comfortable and relaxing »

I reported the loo seat in room 353 was very loose. It was not fixed properly while I was there and moved to the side! Apart from that I was very comfortable in my room and the staff were very polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annabel C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your toilet seat wasnt repaired whilst you were here. This should not be the case and I will discuss with the team to make sure that this does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Elizabeth T. Couples - 12/06/2018
« Very good »

Very good and comfortable. Food was excellent and staff very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth T., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Matt Couples - 12/06/2018
« Good stay »

A good stay however the service at breakfast let the hotel down. Very slow and not very attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew R., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Anonymous Couples - 12/06/2018
« Good but not great »

I have stayed at this hotel approx. 20 times and I always feel it is the little things that let it down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear colin b., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will discuss your comments with the team to ensure that we can take care of the little things you mention. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Louise W. Friends - 12/06/2018
« Excellent as always »

Lovely helpful staff, excellent rooms with great air con and really comfy beds. Lovely pool and hot tub, excellent breakfast x

Our hotel has responded to the review
Our hotel has responded to the review

Dear louise w., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Jane C. Couples - 12/06/2018
« Disappointing »

Bedrooms need upgrading. They were shabby & drab. There was water stains on curtain pelmet which should have been removed or changed. The bed was very uncomfortable and much too hard. The room had no hairdryer which I have NEVER experienced before & couldn’t wash my hair as planned. Having to pay for car parking was insulting after we paid £268 for a 2 night stay. Overall it was poor value for the money. Next time we will stay in the premier inn across the road for half the price as the rooms are the same standard. I appreciate you had leisure facilities, but they were so overcrowded we didn’t use them. Not worth the money & I personally wouldn’t give you more than 3*

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane C., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

AccorHotels certified review
D. M. Couples - 12/06/2018
« Ideally situated »

An enjoyable one night stay in a pleasant and friendly atmosphere within a short distance from the imposing cathedral and the high street.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dimitri a., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Paul K. Couples - 12/06/2018
« Not what we expected »

We found the hotel to be tired and in need of some maintenance. Air con didn’t work and it was 28 and stuffy in our room. Eventually got a (broken) fan but ultimately had to switch rooms because of the unabating heat. Staff were friendly and tried to help, but were very limited as to what they were able to do.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul K., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

AccorHotels certified review
S C. Couples - 12/06/2018
« Last minute stop over »

We have stayed before, usually staying at the Du Vin just down the road. We love the large pool & jacuzzi but didn’t opt for the breakfast this time around as we were a little disappointed with it last time. We just had a basic classic room, Bed was really comfortable, maybe at some point we’ll stay in a more luxurious room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Penny D. Families - 11/06/2018
« Great stay. »

Lovely hotel with very good facilities. Swimming pool was very welcome after a long drive. The room was a little disappointing as a few things had been forgotten. This was soon rectified though and I have no complaints. A lovely place to visit- I'll be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Penelope D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have spoken to Housekeeping with regards to your comments and will make sure that re-training occurs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Dot E. Friends - 11/06/2018
« Good location »

Good location, clean rooms and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorothy E., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Anonymous Families - 11/06/2018
« Let down by small issues »

Pillows hard, beds too firm. Cleaning issues in the rooms. Looks like cleaning of little things like door handles are routinely missed as they had dust built up on top of them! Nice breakfast but slow service if you order from the menu. Nespresso machine excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlton J., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Anonymous Couples - 11/06/2018
« Great stay »

Lovely hotel, room more than satisfied, very clean, lovely comfortable bed, only slightly down point was the shower cubicle was a bit tired but still clean with a great powerful shower. Very happy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nina H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Donna M. Families - 11/06/2018
« Pleasant and comfortable. »

This was a vacation for us so would have been nice if tours left from Exeter and if you had a concierge at the hotel. Having said that The women who checked us in was very helpful. Unfortunately twice we didn’t receive a wake up call when asked or a follow up. Thank goodness we woke up in time. Very friendly staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

AccorHotels certified review
L J. Couples - 11/06/2018
« Another enjoyable comfortable stay. »

Sadly our usual room 340 was not available but we still had a comfortable stay in room 150. There was a tear on the bed base but otherwise the cleanliness and comfort of the room was up to the normal good standard. A special thank you to Wanna who checked us out the next morning. She is always extremely helpful whenever she is on duty when we visit, and her attention to customer care is always much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda J., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services - especially your lovely comments about Wanna. I am sorry that the tear in the mattress was not rectified - I have spoken to Maintenance and this has now been corrected. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Kerry Business - 11/06/2018
« Excellently located & well equiped hotel »

Quick and friendly check in. Quality room. Good facilities - pool, gym, restaurant, bar etc. Centrally located in Exeter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry M., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the hairdryer. I have discussed with the Housekeeping and Front Office department to ensure this does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Val S. Families - 11/06/2018
« Good quality, efficient service and great location »

We only stayed one night attending Uni Open Day so not much time to take in all that the hotel had to offer. The quality and service was definitely worth the extra. Booking on the phone was very well handled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Shahid A. Families - 11/06/2018
« Disappointing stay despite being a regular visitor »

The room that was allocated (room 175) to us had one very small window which was obscured with the lamp resulting in small amount of any natural light coming into the room. The shower drain was was not emptying sufficiently resulting in the shower tray overflowing or having to the switch off the shower in between. On the 2nd night the air conditioning failed. First bad experience in a number of years from staying at teh hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shahid A., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Sharon Families - 09/06/2018
« Short break »

Comfortable, relaxing, clean. Everything we needed to make our stay as easy as possible. Our only negative was having to pay for car parking as an additional cost - £12 per night seemed rather excessive!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard Graham D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you were disappointed with having to pay for carparking. Due to our city central location, car park spaces are at a premium and as we are unable to include the charge in the room rate, we offer a competitive pricing alongside other Hotels in the city centre. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

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