Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

4.0/5 2,215 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 7,690 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,215 reviews
Couples - 19/07/2018 TripAdvisor review
« A good place to stay »

My wife and I booked for a long weekend having not previously visited Exeter. We were very happy with our accommodation, nice size room and lovely bathroom with fab shower. thoroughly enjoyed the buffet breakfast plenty to eat and a good variety of my liking. Only down side couldn't get the radio via the television - probably not tuned in properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear b0btk Thanks for your lovely feedback about your recent stay at the Hotel. We are all very pleased to see that you were happy with your stay and enjoyed your long weekend. I am sorry about the radio being missing - I will make sure that our Maintenance team check all bedrooms to make sure that the radio channels are working properly. I hope that we can welcome you back during this lovely summer. Kind regards Craig Findleton GENERAL MANAGER

agw1944 Couples - 16/07/2018 TripAdvisor review
« Comfortable city-center hotel »

We stayed 4 nights at the Mercure Southgate in a very comfortable suite. The hotel's location speaks for itself … it's very central and this allows you easily to return to the hotel to re-charge your batteries. The room was spacious and very comfortable, with an enormous bed guaranteeing a good night's sleep. The staff were both courteous and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear agw1944 Thank you for your lovely comments about your recent stay at the Hotel - we are really pleased to see that you were able to re-charge your batteries with us and had a great stay at the same time! I hope that we can welcome you back in the near future. Kind regards Craig Findleton GENERAL MANAGER

Anonymous Business - 14/07/2018 AccorHotels certified review
« Very satisfied »

Had one night stay for business and I arrived late at hotel and left early but the service etc in between was very good. Staff pleasant and helpful. Breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Angela H. Solo - 14/07/2018 AccorHotels certified review
« Lovely hotel with fantastic customer service. »

Felt very welcome right from the receptionists greeting up to my departure. Fantastic location close to the cathedral

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Gary L. Business - 14/07/2018 AccorHotels certified review
« Mediocre »

Booked into in serviced room No tea or coffee in alternative room Charged a different room cost to the one booked

Angela Business - 13/07/2018 AccorHotels certified review
« Dirty Pillow found at time of going to bed »

I have stayed at your hotel before. However, this time, after afew hours of working in my room (pls note I even had room service as was very busy with work and needed to catch up), I went to bed and found one of the pillows had little but very noticeable stains of what seemed to be blood and lots of hair from someone else (I had not been close to that pillow so could not be mine). At this point I was exhausted and ready for bed so didn't go to reception to let them know, simply put the pillow on the floor and checked the rest of the bed, which semed to be ok. However, you can imagine the feeling going to sleep after such finsing. Really disappointed as this is a hotel I have used several times in my recent trips to exeter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our Housekeeping department to address the problem and prevent future occurrence. As a gesture of goodwill, I will arrange for 2000 Le Club points to be credited to your Le Club account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anonymous Couples - 13/07/2018 AccorHotels certified review
« Not up to standard »

Staff not understanding my English. No bacon or waffles although told they were coming, but didn't whilst we were in restaurant. Room service didn't supply English breakfast tea, reception said they would get some sent to us. After half an hour had to go to reception to ask for some?

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Eunice F. Couples - 12/07/2018 AccorHotels certified review
« Good hotel in ideal location »

The first night there was a lot of noise in the corridoe until 2 am . the second night was great. breakfast was good. I do think the parking fee for guests is quite expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon F., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will discuss with the Nights team how we can lower corridor noise, and also ask guests to be considerate of other guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anonymous Business - 11/07/2018 AccorHotels certified review

The breakfast was poor with sausages undercooked and nothing "hot" as is typical with buffet breakfasts in most chain hotels these days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John A., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured I will discuss your comments with the Head Chef to ensure that this is not repeated. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Carol Business - 11/07/2018 AccorHotels certified review
« Enjoyable stay »

The hotel is in a good location and has a great restaurant and bar. Our first room a family room was limited on space and had poor natural daylight. The second room was far better larger and more updated. Definitely woukd stay again but not in a family room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Teresa M. Solo - 11/07/2018 AccorHotels certified review
« Fair, room was dusty, towels were in a place which was hard to reach being a little shorter! No coffee tea facilities which is nice to have in the room. »

The hotel location is very good, I had given myself a overnight treat as a break to visit friends. The room was big and comfortable but window did not open on a very hot day. There was a layer of dust in top of TV. Bath towels were in a a hard place to reach(on top shelve) if like me a shorter person. No coffee tea facilities in room , aware you could order but can be just as easy to make your own especially after long journey you do always want to sit in a coffee lounge. Bar staff over pleasant, however there were no instructions given on where to go for breakfast, or evening meal u til I asked bar staff. I had to ask a guest to the pool may I suggest you place information in the rooms on where in the hotel the facilities may be found. Breakfast arrived at 9.30 not much available on the Cook breakfast section had cereal and toast had to ask for coffee then had no milk borrowed some from guest on table next to me, was not asked if I required any further coffee although there for 30 mins. On leaving to sign out lifts were broken had to carry suit down two flights of stairs as no one available guest helped . got to reception computer was rebooting asked how long it may take to do my bill response from receptionist was 'how long is a price of string' I stood there for five minutes then went and found a chair, after ten mins I went to ask again if I CKD book out took my room number and said she would email a receipt. Could she not have told me that earlier? In all room was comfortable .Disappointing expected better quality for the cost. Perhaps some staff training may be in order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa W., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anonymous Business - 11/07/2018 AccorHotels certified review

Just a wonderful place to arrive and stay after long omg travel...right down to the small details.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann L., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Sharon H. Families - 11/07/2018 AccorHotels certified review
« Convenient situation and good air conditioning in room. »

It was fine except in our corridor outside our room there were people running and shouting it was about 1 am if it had gone on I would of contacted reception. It did wake us and I thought it was very rude of the people doing it. Unfortunately at breakfast there were no mushrooms or hash browns so our breakfast was not complete very disappointing we did complain at time the staff there just said that they hadn’t been delivered. One member of staff was not happy working there. The feeling around staff was not good low moral. No happy faces at breakfast time which was a shame!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon H., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anonymous Families - 10/07/2018 AccorHotels certified review
« Mrs D D. »

I was slightly surprised to be charged for a newspaper that I hadn't ordered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the newspaper - I will discuss with the Front Office Manager to ensure this does not happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Poppy Couples - 09/07/2018 AccorHotels certified review
« Clean hotel and friendly staff »

Clean cosy room, MASSIVE dinner, wonderful swimming pool/sauna/hot tub, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pebbles R., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Laura W. Families - 09/07/2018 AccorHotels certified review
« Dissapointly unclean »

The bathroom. Needed a good clean the general cleanliness could b improved not worth the price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms w., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

D S. Friends - 09/07/2018 AccorHotels certified review
« Disaster »

I thought for the price I was booking a decent hotel but I soon learned otherwise. First night we were put in a room with bug infestation so we were upgraded and moved to privilege room. All very well but as I was very tired after a long drive, I didn't notice state of bedding which when the bed was open was really dirty and stained. After we complained at 7pm the following evening we went for dinner assuming it was being dealt with however at 10.30 when we returned to our room we found it unchanged. We had an early start yet by the time we had clean bedding (brought by a guy from reception who was our most helpful staff member) it was late and so unsettled it was hard to sleep. Eventually we were refunded one of the 2 nights we stayed but the 2 staff members from reception who made up the beds in the privilege room must have seen the state of the bedding and either need glasses or just couldn't be bothered to find some alternative bedding. Clean bedding is pretty basic and although on the surface the hotel looked nice, scratch below and it certainly needs an overhaul. The food was okay and waiting/bar staff did well but a strawberry sundae was 3 scoops of ice cream, a few marshmallows thrown on top with a bit of sauce and 1/2 strawberry ... not very impressive. I'd have preferred a Mcflurry at less than 1/3rd of the price lol ! Breakfast was okay but the fruit was tinned which is a huge cop out at this time of year when there's loads of reasonable and delicious fruit available. Overall I have to stay that I'd never return and can't recommend anyone else stay there either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry that you experienced a poor stay with us. Whilst I appreciate that we have not charged you for the first night, please be assured that we are looking into your comments to make sure that this does not happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Andy Business - 08/07/2018 AccorHotels certified review
« We enjoyed it except the staff at check in »

The room was a bit small and needed renovation, I asked for an early check in by e-mail as I had a business meeting and wanted my wife and 3 year old daughter to rest in my room, the guy at check in said he did not get the e-mail and could not help us, he was cold and off hand

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew L., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Ro Families - 07/07/2018 AccorHotels certified review
« Miss »

Staff very friendly. Clean and comfortable hote. Good value for money. Wonderful stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roisin K., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Scot Business - 07/07/2018 AccorHotels certified review
« Generally the hotel was satisfactory and staff very good »

In the room I was in, there was a fair amount of noise disturbance from the room above and the light in the corridor was too bright during the night- both effected my sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scot F., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the noise from other guests - I will discuss with the team on how we can ensure that evening guests are more considerate to guests staying at the Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

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