Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

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4.0/5 2,165 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning (Paying)
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Air conditioning
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 7,271 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,165 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
V R. Business - 17/04/2018
« Pleasant Overnighter »

Very clean, pleasant hotel for a business overnighter. The pool was a real treat. Both dinner and breakfast were good quality and reasonably priced. My only negative comment would be to say that £12 to park overnight is an absolute rip-off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We charge for car parking separately to our bedroom tariffs so our customers are able to compare our bedroom tariffs accurately with the other hotels in the heart of the city, which are unable to offer ample, secure, on-site car parking. Many of our guests and corporate clients use public transport, so request a tariff which excludes car parking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Alison W. Families - 16/04/2018
« Excellent as always »

Great as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Anonymous Solo - 16/04/2018
« Comfortable hotel in excellent location »

Comfortable hotel in excellent location. Staff were very helpful. A problem with no lights in my room discovered after midnight, was sorted quickly and needed a transfer to another room, which they helped me with. The inconvenience was overcome by their prompt and helpful actions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms E., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Brightoncupcake Couples - 16/04/2018
« Fab »

We had a great one night stay. The room was lovely. Very nice wet room. Enjoyed the complementary mini bar. Uses the swimming pool twice during our stay; very enjoyable. Convenient location to walk into the city. We went elsewhere in the evening because the bar as too expensive and smelt of the restaurant kitchen (which was cooking fish). We would definitely stay again though. Very good value for money. The hotel had a nice luxurious feel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear vangee s., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the smell in the bar - I will look into your comments with the team to ensure this is rectified. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Cambers Solo - 16/04/2018
« Shabby hotel room and poor customer service. »

Paint peeling off the ceiling in the shower room. Check in took a long time and they didn't activate my credit card so when I ordered room service I couldn't book it to the room. Had to go downstairs to activate my card so room service took over 45 minutes just for sandwich. Wasn't shown where my room was, or help with my suitcase, wasn't shown how everything worked in the room. Definitely not 4 star service. I was there for wedding and asked the hotel to put a bottle of champagne in the bridal room, which they did but they put a card saying "compliments from Mecure Southay Hotel" and my name was never mentioned. I spoke with the groom and he assumed that it came from the hotel. So very upset about this treatment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms K., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. In view of your experience I have applied 2000 courtesy points to your Le Club Loyalty Card as a gesture of goodwill; these points may be redeemed in any Accor property worldwide. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
B B. Couples - 16/04/2018
« We have stayed here before and found it a really nice experience. »

Very good. The only downside was having to pay for the car park, which we thought was a little naughty .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We charge for car parking separately to our bedroom tariffs so our customers are able to compare our bedroom tariffs accurately with the other hotels in the heart of the city, which are unable to offer ample, secure, on-site car parking. Many of our guests and corporate clients use public transport, so request a tariff which excludes car parking. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Kate &. D. Couples - 16/04/2018
« Ideal location for a city centre break »

We have stayed here many times now and are rarely disappointed with our stay. The staff are always polite, helpful and go the extra mile. The room was clean, well appointed and comfortable. Breakfast is plentiful, varied and presented attractively.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr w., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Jules D. Couples - 16/04/2018
« Lovely hotel and great staff »

The stay was great - we attended a friends wedding reception. The greeting was great, the room was sound, the bathroom & shower were better than a lot we have used. The staff in general was friendly and helpful even calling a taxi for us in the morning. The only down side was that our room was missing tea & coffee making facilities!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you did not find the tea and coffee making facilities; these are located in the cupboard beneath the television in room 153 and we do include complimentary tea and coffee making facilities in all of our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Terry G. Couples - 15/04/2018

As usual, excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Sue B. Families - 15/04/2018
« Very enjoyable. »

Room very good. Could do with bath sheets rather than bath towels. Breakfasts excellent. Service at dinner was rather slow. Friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Linda M. Business - 15/04/2018
« Friendly and efficient staff made our stay enjoyable »

Although some areas of the hotel could do with updating and refreshing our stay was comfortable and very good value for money. The staff throughout the hotel were exceptional, friendly and professional at the same time. The bedroom and ensuite, room 372, was in need of some maintenance but was spotlessly clean with a very comfortable bed. Complimentary toiletries and in-room refreshments were very good and we had dressing gowns and slippers which I didn’t expect to be included considering the price paid. Overall an excellent experience and would recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda M., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
A W. Couples - 15/04/2018
« A pleasant but cold stay »

The staff were very kind and helpful especially JADE in the gym. However, our room was cold on entry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna Dourado-Westwater, Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Rob W. Couples - 15/04/2018
« Comfortable and convenient for the city centre »

Easy check-in, comfortable room. We didn't pay for perking last time we stayed and £12.00 is excessive for overnight - it would be cheaper to park on the street outside. Breakfast was ok - the fresh fruit was tinned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you were disappointed with the cost of the carpark - I am not sure why it was not charged on a previous stay as the £12 has been in place for several years. We do regularly check our prices are competitive against other city centre spaces to ensure we are not over-priced. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Pfs Couples - 15/04/2018
« Exeter visit »

Hotel very pleasant, classic room clean and in good order, but a bit dark on a dull day. Breakfast was good, but evening meal (table d'hote) was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that you were disappointed with the menu - we have just actually launched a new menu today which I am sure will improve the satisfaction levels of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
T B. Couples - 14/04/2018
« too pricey for room condition »

bathroom looked a bit tatty plus can't see why you have to pay to park as a resident.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We charge for car parking separately to our bedroom tariffs so our customers are able to compare our bedroom tariffs accurately with the other hotels in the heart of the city, which are unable to offer ample, secure, on-site car parking. Many of our guests and corporate clients use public transport, so request a tariff which excludes car parking. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Martin H. Business - 13/04/2018
« After reading the reviews, better than expected. »

Everything was as described.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr h., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
David Couples - 12/04/2018

Very comfortable with friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms c., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Ray E. Business - 12/04/2018
« Not bad but could so easily be better »

Car parking OK Check in OK Room OK Bar OK Breakfast below average quality Check out appauling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Anonymous Families - 12/04/2018
« Dreadful overall expereince with some respectful staff trying to deal with our problems »

When we enetered our rooms they were Smoke filled and we had to be moved from interconnecting rooms to separate rooms but were still charged the full amount. We had to accept the rooms separately because the hotel was full but they were still of poor qaulity There was smoke coming into hotel from smokers who are informed they can smoke right outside the door in the entrance. Smoke filled the lobby and bar area Very poor quality towels Very poor qaulity sound proofing. It was as if the family next door were in the room with us. We had to listen to parents swearing at their young children. There was no sound proofing in both rooms, were we were put and where our children were put in the second room across the corridor. Shower door filthy with grime at the bottom. Hotel generally needs maintenance and significant investment This will also help cleaning staff clean properly. Mattress extremely uncomfortable on beds and sofa beds. Fast track payment not approved but taken out anyway, without our consent, early in the morning, on the wrong credit card for the second room. This trip was for family and business with one room booked through an agent at work and one room booked directly by phone We were very unhappy with our stay and will not book again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your, or indeed our, expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In view of your disappointment I have refunded your card £55 which is equal to 25% as a gesture of goodwill. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Claire Business - 12/04/2018
« Comfortable and friendly stay - food was lovely, accomodation was large and well finished »

Friendly, relaxing - good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss L., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

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