Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

4.0/5 2,387 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 100% non-smoking hotel
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 9,237 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,387 reviews
David M. Business - 15/03/2019 AccorHotels certified review
« Was as expected, but lacking one ingredient. »

The room was clean and adequate, however a lack of tea or coffee facilities in the room was a first for me. The receptionist on arrival struggled to do the room cards. At breakfast had to almost beg to get a coffee also, staff seemed to be reactive not proactive. However as only one night, i could live with it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I was pleased to read that your stay overall was positive and I will be sharing your kind words with the team. I would like to apologise for the issues you raised and assure that, at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

Theodor H. Business - 15/03/2019 AccorHotels certified review
« Nice and clean »

Stayed before at the Mercure Southgate, pleasant now as always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theodor H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

G Y. Couples - 15/03/2019 AccorHotels certified review
« Just Wonderful »

Having studied in Exeter before, I went back recently to visit and my stay at Mercure was great. Lobby is so welcoming, staff is friendly. Beds were soft and room was spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey Y., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from one of our valued "Le Club" members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Jakki Business - 15/03/2019 AccorHotels certified review
« Nice hotel, but definitely room for improvement »

I had a pleasant stay, but there were three areas of improvement that stood out. 1. When I checked in I said that I would be getting room service, the gentleman asked me if I wanted to open up credit on the travel agent account I was traveling with. I said no and that I would pay with my own card and get a receipt, to which he said fine and I went to my room. I changed into more comfortable attire and rang for room service, only to be told I didn't have credit on my room, I said no because I am paying with my own card and he said I needed to go down to reception and pay for the food before I received it (I've never been to a hotel before which has said that) so defeating the point of room service, I had to get re-changed, go downstairs, queue up at reception and then pay just to get the food. Personally I think this was of doing things is ridiculous, I have always paid on checkout. 2. My superior double room had an adjoining door with the room next door and I could hear EVERYTHING! Even his telephone conversations, felt like I didn't have my own privacy and he could hear everything I did. 3. I had breakfast with my room and when I went down, at 8am, I had to queue for 10 mins to be seated, there was a long queue behind me. I would have understood this if it had been busy, but it wasn't, I counted at least 15 empty, clean and laid tables once I was seated. A couple of people behind me in the queue got fed up and just walked in themselves and sat down. So overall the stay was fine, but in my opinion room for improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jakki R., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

Alison Friends - 15/03/2019 AccorHotels certified review
« So quiet and comfortable »

Really enjoyed our stay here. the hotel was so quiet overnight and the beds comfortable. The overhead shower was perfect too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison E., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from one of our valued "Le Club" members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Nigel A Couples - 15/03/2019 TripAdvisor review
« Exeter visit »

We had a pleasant stay at this hotel last weekend and all the staff were helpful and polite. However, the hotel does give the feeling they are trying to do some things on the cheep. We ate in the restaurant for two evenings where the same fixed 3 course menu printed on a laminated menu was served each evening. The starter escalopes with black pudding came without black pudding. The carpets on the stairs are thread bare and the jacuzzi in the pool did not work. The TV in the room only gave a pixelated picture. This hotel feels so close to being good but being let down by not being maintained properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel A Thank you for your feedback about your recent stay at the Hotel. I will discuss your feedback with the Operations team as there is no reason why there was no black pudding, nor laminated menu. We are in the process of finalising the new lobby stairs carpet at the moment and this will be replaced shortly. Kind regards Craig Findleton GENERAL MANAGER

Mrs D. Solo - 14/03/2019 AccorHotels certified review
« Very helpful and friendly staff »

The first room I was put in was a bit noisy as it was next to a road and the bathroom door handle was broken. When I mentioned this to reception, the young man was very helpful and changed my room to a much quieter (and comfier) room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabrielle D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from one of our valued "Le Club" members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Richie P. Business - 14/03/2019 AccorHotels certified review
« Normal high standards »

Excellent front desk. Pleasant staff everywhere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richie P., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Jill T. Business - 14/03/2019 AccorHotels certified review

Very comfortable. Good breakfast. Very helpful & polite staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill T., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from one of our valued "Le Club" members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Daz L. Business - 14/03/2019 AccorHotels certified review
« Excellent room with good facilities. »

Everything was great. Breakfast options could be widened.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darryll L., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Rhys M. Business - 14/03/2019 AccorHotels certified review

extremely pleasant - all needs catered for by very efficient staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhys M., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from one of our valued "Le Club" members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Anonymous Business - 14/03/2019 AccorHotels certified review
« very pleasant »

check in was friendly and efficient. Parking was good and reasonably priced. Room was very comfortable. Breakfast was tasty. all in all a great stay and I will certainly use again for business purposes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathy F., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially about the friendliness of the staff and breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to share your experience with other travelers on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Couples - 14/03/2019 TripAdvisor review
« lovely hotel and great location »

We had a lovley stay at this hotel. Ver friendly and helpful staff. Perfect location to the centre and also easy acccesable to Exmouth, Dawlish & surrounding areas. We went to the beach and the public services were very eeasy and regular.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belle22769 Thank you for your lovely feedback about your recent stay at the Mercure Exeter Southgate. We are delighted to see that you enjoyed your stay and loved our great location! I hope we can welcome you back again soon (Maybe during warmer beach weather?). Kind regards Craig Findleton GENERAL MANAGER

Gary L. Business - 13/03/2019 AccorHotels certified review
« Mr Gary L. »

The hotel, facilities, food and service were fantastic. Unfortunately, a boiler/pipes conspired to become very noisy overnight preventing me from getting more than 2/3 hours sleep. Hotels are there for rest and unfortunately I got very little - hence the low score.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary L., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations especially the boiler / pipe noise; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

Mary S. Couples - 13/03/2019 AccorHotels certified review

Good welcome at reception. Further interactions with reception very positive and polite. Comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter B., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Susan S. Families - 13/03/2019 AccorHotels certified review
« Enjoyable comfy stay and good location »

Second stay at this hotel, good standard hotel in an ideal location. Room clean and comfortable, breakfast adequate, some staff very attentive others not. A beggar came in to the bar area keeping out of sight of bar staff and approached tables to the left of bar area asking for £4.75 to fund his hostel stay across the road. We declined as did others but was an awkward incident. Please alert reception to this for future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also thank you for alerting us regarding the beggar, and please accept my apologies for any inconveniences this might have caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Anonymous Business - 13/03/2019 AccorHotels certified review
« Room was very comfortable and clean ; staff on reception were very pleasant and helpful. »

Experience was fine for a couple of nights; room was comfortable and clean. Softer pillows arrived on second night which were much better suited for me. Food service in bar area was fine on the first night but very slow and poor on second night. Had to resort to eating in room at an additional £5 cover charge as needed to get work completed . Dinner arrived eventually but order was wrong so had another shorter delay. Staff very apologetic but bar food is usually more quickly sorted in hotels for convenience and speed. Sadly not the case in this instance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stella Ms B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I was pleased to read that your stay overall was positive and I will be sharing your kind words with the team. I would like to apologies for the issues with your room service order and assure that, at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

B B. Couples - 13/03/2019 AccorHotels certified review
« Overall OK, but could be bettet »

Comparing against previous visits we found things lacking, the room looked tired and hot breakfast items were luke warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations especially the rooms and breakfast; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

A C. Couples - 13/03/2019 AccorHotels certified review
« THreadbare carpet »

No problem with the room or reception. However the carpet on the main stairs was threadbare and fraying. It will shortly be a trip hazard! Service in the bar was amusing. we were served two pots of stone cold, not luke warn, stone cold tea!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan C., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I was pleased to read that your stay overall was positive and I will be sharing your kind words with the team. I would like to apologise for the issues you raised regarding the carpet and tea and assure that, at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

Ll Couples - 12/03/2019 AccorHotels certified review
« Great hotel, perfect location for exploring the city and the Quay. Good breakfast and facilities. »

WE had a great time. The staff were all really friendly and helpful. Comfy beds, very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linzi L., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from one of our valued "Le Club" members. I will share your comments about the breakfast with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

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