Mercure Exeter Southgate Hotel 4 stars

TripAdvisor rating 4.0/5 2,418 reviews
Mercure Exeter Southgate Hotel
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Hotel extras

  • Central location, nearby the Cathedral and Bedford Square

  • Leisure facilities including swimming pool, sauna & jacuzzi

  • Close proximity to popular Princesshay Shopping District

  • The Gate House restaurant features locally-sourced dishes

  • Ideal destination for weddings and private functions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Southgate Hotel

Southernhay East
EX1 1QF
exeter
united kingdom

Tel: +441392412812

Fax: (+44)1392/413549

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 108km / 67 miles

  • By plane

    EXETER INTERNATIONA At 10.3km / 6.4 miles

  • By plane

    PLYMOUTH/ROBOROUGH At 73.5km / 45.67 miles

  • By car

    M5 JUNCTION 29 At 6.6km / 4.1 miles

  • By train

    EXETER CENTRAL At 0.97km / 0.6 miles

  • By train

    EXETER ST DAVID'S At 2.3km / 1.43 miles

GPS :50.720332, -3.528424

Our accommodations

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV. Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

Classic Double or Twin Guestroom

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Mercure Privilege Guestroom

  • Max. number of persons: x2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Classic Family Guestroom

  • Max. number of persons: x4
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Executive Suite

  • Max. number of persons: x4
  • Area: From 36
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

THE GATE HOUSE

Type of cuisine: Regional

Our chef Mr Tom Porter welcomes you in our Gate House Restaurant. Guests can enjoy contemporary British cuisine including locally sourced meat and fresh seafood.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR & TERRACE

Photo non contractuelle / Strictly non binding

The lounge bar and Terrace are open all day, for a drink or for a light meal. 24 hour room service is also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 178 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more
Mercure Exeter Southgate Hotel Meeting Room

Our guest reviews for
Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

9,621 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,418 reviews

Mercure Exeter Southgate Hotel

TripAdvisor rating 4.0/5

Navigator03058903437 Solo travel - 19/05/2019 TripAdvisor review

Absolutely loved this hotel, would highly recommend this to anyone staying in or near Exeter. My room was spacious and had a great view of Exeter. Parking was available and close to the hotel. The restaurant was pleasant and food was good.

Dear Navigator03058903437 Thank you for your great feedback about your recent stay at the Hotel. We are all delighted to see that you enjoyed your stay and hope that we will be able to come back soon. Kind regards Craig Findleton GENERAL MANAGER

A quality stay.

Customer review rating 4.3/5

Duncan Couples - 15/05/2019 AccorHotels certified review

Even though we only stayed one night the welcome and overall experience was very good.We enjoyed the bar food and the ale that we tried, the breakfast was great. The only thing we were a little disappointed in was the fan in the bathroom didn’t work which I won’t go into great detail can be a little embarrassing when you’ve been to the loo !

Dear Mr K., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Pleasant hotel in a quiet location. Only downside is the rooms are a little dated compared to the rest of the hotel.

Customer review rating 4.3/5

Emily Business - 15/05/2019 AccorHotels certified review

The only downside to the hotel is the rooms are a little dated compared to the rest of the hotel.

Dear Emilyms D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Mr D.

Customer review rating 4.3/5

Staper Families - 14/05/2019 AccorHotels certified review

Lovely family break... great staff as always

Dear Mr D., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Very good stay but the bar was disappointing

Customer review rating 4.3/5

Norman H. Families - 14/05/2019 AccorHotels certified review

Our check-in and out was excellent and our rooms were well equipped and clean

Dear Norman H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that we were not able to meet your expectations in the bar, could you please share some more details with me? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Wedding venue hotel.

Customer review rating 4.3/5

Elaine Friends - 14/05/2019 AccorHotels certified review

Overall very pleasant stay although felt that there could have been more staff on duty at times especially on the bar, very slow.

Dear Elaine B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

excellent

Customer review rating 4.3/5

Anonymous Couples - 14/05/2019 AccorHotels certified review

Wonderful pleasant service nothing too much trouble

Dear Anon Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Have stayed here before but found this time a bit lacking in cleaning glasse and cups left on the corridor

Customer review rating 4.3/5

Declan D. Families - 14/05/2019 AccorHotels certified review

Okay, apart from the broken kettle in room, replaced eventually. Only one towel replaced on our second day for two guests replaced later in day Lots of cups and glasses lest in corridor after rooms cleaned in morning removed late afternoon !!

Dear Mr. g., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations and was not as good as previous ones; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will review your feedback regarding the clearing of dishes and glasses in the floors, replenishment of towels and newspaper service with the team. Please rest assured that we are taking the appropriate measures to address those points and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

good as always

Customer review rating 4.3/5

S P. Couples - 13/05/2019 AccorHotels certified review

Stayed here on and off for 20 years. Good service.

Dear Ms P., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel - particularly as a long term regular guest. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Nice one night stay

Customer review rating 4.3/5

Anonymous Couples - 13/05/2019 AccorHotels certified review

Everything was very clean and room was bigger than expected. Breakfast was nice too.

Dear Aden P., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

relaxed

Customer review rating 4.3/5

Mr R. S. Couples - 13/05/2019 AccorHotels certified review

one night stay for morning flight from exeter airport ,good location nice room ,good breakfast.very satisfied

Dear Mr s., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Very comfortable stay.

Customer review rating 4.3/5

Mrs D. C. Business - 12/05/2019 AccorHotels certified review

Great location, friendly and helpful staff, nice room would highly recommend.

Dear Ms C., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, C. Findleton General Manager

Pleasant stay but no 'highlights'.

Customer review rating 4.3/5

Mrs. G. Couples - 12/05/2019 AccorHotels certified review

Convenient location for a short break in Exeter. Our executive suite was a nice room and quiet, but overall felt it was lacking in any wow factor.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Friendly staff, comfortable bed

Customer review rating 4.3/5

Simon Families - 11/05/2019 AccorHotels certified review

Small, but clean room. Hardly used the hotel though, but it met my needs

Dear Simon N., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I am glad that we where able to meet your needs and you found the room comfortable and staff friendly. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Average

Customer review rating 4.3/5

Liz Business - 11/05/2019 AccorHotels certified review

The room was a tad dated, and as I booked at fairly short notice the price I paid for the quality of the hotel was not matched. But the main reason for the the lower score was because there was a lovely young lady who checked me in she was clearly new and struggling, and I had no problem waiting while she got to grips with the system. However her a colleague a rather overweight man was so rude to her. She asked for his help twice and he told her off in front of me and colleagues who were also checking in. He was clearly attempting to make her feel stupid and I found his attitude towards her disgusting. I had to bite my tongue to stop me passing comments. If this is the way you brand treat new recruits I find it unacceptable.

Dear Elizabeth A., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations and indeed ours; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The behavior you mentioned is not acceptable and not what Mercure stands for. Please rest assured that I take the appropriate measures to address this and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

Lovely place great location

Customer review rating 4.3/5

Gary B. Business - 11/05/2019 AccorHotels certified review

Really nice staff. Didn’t have enough time really to make the most of it. Hopefully I’ll come back.

Dear Mr B., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Professional, convenient and comfortable.

Customer review rating 4.3/5

Anonymous Business - 09/05/2019 AccorHotels certified review

Check in was easy, reception were very helpful in sorting out my car hire needs. Room was everything I needed, near car park but little noise. Gym was good if a little dated, only criticism.

Dear Elliot K., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel - particularly as one of our Le Club members. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Very average

Customer review rating 4.3/5

Paul S. Business - 09/05/2019 AccorHotels certified review

Guests these days are corralled for dinner into a small offshoot part of the main dining area. The Privelege rooms are not normally a privelege to stay in and generally appear to be lesser equipped rooms upgraded with a very small minibar and coffee machine. The towels are getting smaller in the bathrooms and on my last stay the shower light flickered on and off. I didn't report it because nobody bothered to ask if I'd had a good stay. Staff over the last year or so now appear less bothered about guest comforts. Finally, as is often the case, the antique car park barrier didn't work and I had to get out in the rain and go to get another exit card. I am now looking for alternative accommodation in the city to recommend to my company, who have a corporate account.

Dear Paul S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will contact you directly in order to take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claudio Rauch Operations Manager

Great facilities

Customer review rating 4.3/5

Richard D. Business - 09/05/2019 AccorHotels certified review

Nice clean room and friendly service at breakfast

Dear Richard D., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback especially from one of our valued "Le Club" members. Thank you for highlighting the facilities room and friendly service at breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudio Rauch Operations Manager

Pleasant and relaxing

Customer review rating 4.3/5

Matt Couples - 08/05/2019 AccorHotels certified review

Had a very relaxing time. I appreciated the free upgrade to a privilege room. Breakfast was great and the staff accommodated the requests for vegan options such as soy milk for the room and a vegan friendly porridge.

Dear Mr S., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback - particularly about your vegan options and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager
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