Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

4.0/5 2,215 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 7,704 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,215 reviews
Couples - 19/07/2018 TripAdvisor review
« A good place to stay »

My wife and I booked for a long weekend having not previously visited Exeter. We were very happy with our accommodation, nice size room and lovely bathroom with fab shower. thoroughly enjoyed the buffet breakfast plenty to eat and a good variety of my liking. Only down side couldn't get the radio via the television - probably not tuned in properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear b0btk Thanks for your lovely feedback about your recent stay at the Hotel. We are all very pleased to see that you were happy with your stay and enjoyed your long weekend. I am sorry about the radio being missing - I will make sure that our Maintenance team check all bedrooms to make sure that the radio channels are working properly. I hope that we can welcome you back during this lovely summer. Kind regards Craig Findleton GENERAL MANAGER

Andrea L. Families - 17/07/2018 AccorHotels certified review
« Brilliant »

Had my hen weekend in Exeter and the hotel and staff were amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea L., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks for your comments about the diary free options - we will look to see what we can do. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Claire W. Business - 17/07/2018 AccorHotels certified review
« Very average experience »

Insufficient staff to serve at breakfast. Privilege room, a dressing gown and free water??? such items are standard in many hotels anyway hardly worth paying extra for

F T. Couples - 17/07/2018 AccorHotels certified review
« 5 star prices for a 3 star venue with indifferent service and average cuisine. »

Quite disappointing apart from a receptionist who tried his best to rectify what he could. Same price car parking as non guests seems penny pinching. The specified bath was not available even though it had been confirmed and a potential room change to a smaller room with a bath just rubbed salt into the wound. trying to attract staff attention in the dining area was an Herculean task that when eventually successful resulted in lukewarm coffee. to cap it all the prices in the bar made us imagine we were in Oslo they were so steep.

Alison M. Families - 17/07/2018 AccorHotels certified review
« Wrong key card wrong price »

My daughter Grandaugher and I had an almost perfect stay but we had booked online and that included breakfast but were made to pay for breakfast by the desk. Also on arrival were given Key card 149 on it which was already occupied we should of had 249

Anonymous Couples - 17/07/2018 AccorHotels certified review

This was the second time we have stayed at Mercure Southgate and hopefully it will not be the last. Good location, friendly & helpful staff and good quality food. The only minor negative point, which I did not notice until this morning, with a premium room it advertises a free newspaper and we were not offer this. Again it's only a small issue and did not affect our weekend.

Suzanne H. Families - 17/07/2018 AccorHotels certified review
« Bad staff attitude »

Ok until I was starred out and looked up and down by one of your cleaners for having my dog with me I was made to feel really uncomfortable yet paying for the pleasure not sure we will book this hotel again which is a shame as we usually have a really good experience here, caused a bad start to my Holliday

John H. Families - 17/07/2018 AccorHotels certified review
« Average »

It is well located hotel with good facilities but staff are inexperienced and not managed well.

Michael T. Couples - 16/07/2018 AccorHotels certified review
« mr »

regular visitors at least 4 or 5 times each year...always staff are extremely helpful...most enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael t., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Mr P. Couples - 16/07/2018 AccorHotels certified review
« Exeter Mecure »

An enjoyable experience as always although slightly disappointed that the our personal details were incorrect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey P., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry that your details were not correct. As you make the booking through Booking.com, it actually creates a brand new guest profile each time you stay, which means that our system (or the team for that matter) need to try and check to see whether the person has stayed with us before and try and link to a recent profile. I will talk to our reception team to see how we can do better. Also, please consider to sign up to our Le Club programme - this will enable your details to be up to date and also you will be able to get discounted offers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

M. U. Couples - 16/07/2018 AccorHotels certified review

Attentive friendly staff, good facilities and clean. Car park a litttle on the expensive side and I believe £10 for 24 hrs would be a more appropriate. Leasire facilities up to date and clean, again with great attentive staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr U., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

agw1944 Couples - 16/07/2018 TripAdvisor review
« Comfortable city-center hotel »

We stayed 4 nights at the Mercure Southgate in a very comfortable suite. The hotel's location speaks for itself … it's very central and this allows you easily to return to the hotel to re-charge your batteries. The room was spacious and very comfortable, with an enormous bed guaranteeing a good night's sleep. The staff were both courteous and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear agw1944 Thank you for your lovely comments about your recent stay at the Hotel - we are really pleased to see that you were able to re-charge your batteries with us and had a great stay at the same time! I hope that we can welcome you back in the near future. Kind regards Craig Findleton GENERAL MANAGER

Deborah T. Couples - 15/07/2018 AccorHotels certified review
« Great location and well appointed quiet rooms »

Very well located. Very helpful and friendly staff. Very good breakfast in lovely atmosphere. Beautiful reception area and great ambience. Gym and pool area well appointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah T., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Pb Friends - 15/07/2018 AccorHotels certified review
« Nice rooms , good breakfast but uninspiring dinner menu »

Excellent welcome from Wanna on reception, lots of room but few coathangers. The safe was too high for me to use. 4 nights dinners , choice not good if you don’t eat fish. Good to have car parking

Anonymous Business - 14/07/2018 AccorHotels certified review
« Very satisfied »

Had one night stay for business and I arrived late at hotel and left early but the service etc in between was very good. Staff pleasant and helpful. Breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Angela H. Solo - 14/07/2018 AccorHotels certified review
« Lovely hotel with fantastic customer service. »

Felt very welcome right from the receptionists greeting up to my departure. Fantastic location close to the cathedral

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Gary L. Business - 14/07/2018 AccorHotels certified review
« Mediocre »

Booked into in serviced room No tea or coffee in alternative room Charged a different room cost to the one booked

Angela Business - 13/07/2018 AccorHotels certified review
« Dirty Pillow found at time of going to bed »

I have stayed at your hotel before. However, this time, after afew hours of working in my room (pls note I even had room service as was very busy with work and needed to catch up), I went to bed and found one of the pillows had little but very noticeable stains of what seemed to be blood and lots of hair from someone else (I had not been close to that pillow so could not be mine). At this point I was exhausted and ready for bed so didn't go to reception to let them know, simply put the pillow on the floor and checked the rest of the bed, which semed to be ok. However, you can imagine the feeling going to sleep after such finsing. Really disappointed as this is a hotel I have used several times in my recent trips to exeter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela M., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our Housekeeping department to address the problem and prevent future occurrence. As a gesture of goodwill, I will arrange for 2000 Le Club points to be credited to your Le Club account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anonymous Couples - 13/07/2018 AccorHotels certified review
« Not up to standard »

Staff not understanding my English. No bacon or waffles although told they were coming, but didn't whilst we were in restaurant. Room service didn't supply English breakfast tea, reception said they would get some sent to us. After half an hour had to go to reception to ask for some?

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Eunice F. Couples - 12/07/2018 AccorHotels certified review
« Good hotel in ideal location »

The first night there was a lot of noise in the corridoe until 2 am . the second night was great. breakfast was good. I do think the parking fee for guests is quite expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon F., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will discuss with the Nights team how we can lower corridor noise, and also ask guests to be considerate of other guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

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