Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

4.0/5 2,332 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,570 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,332 reviews
Kai S. Friends - 11/12/2018 AccorHotels certified review
« Mr S. »

Very disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kai S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I understand from your separate email that you were disappointed with the quality of the breakfast service during your stay. There is no excuse with regards to this. I have spoken to the team to ensure that immediate improvement is made to ensure this does not happen again. As a gesture of goodwill, I will arrange for the breakfast charges to be refunded to your payment method. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Joanna Couples - 11/12/2018 AccorHotels certified review
« Not overly impressed »

We stayed in a Premier room where the carpet was threadbare and the pillows were hard and very uncomfortable to sleep on. For what we paid breakfast should of been included in the price of the room and it does not state when booking that parking is an additional charge also

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark I., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anthony Families - 11/12/2018 AccorHotels certified review
« great »

enjoyable and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony N., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Mrs B. Couples - 11/12/2018 AccorHotels certified review
« Disappointed »

Were it not for the impressive entrance lobby and helpful front of desk staff, I would have rated this lower. We had booked and paid a week before but on arrival they couldn’t find our booking. Luckily there were rooms available but when giving us a room we weren’t asked if we preferred a bath or shower so discovered our room had a shower. We asked to be moved to a room with a bath and were told that there were only 6 rooms in the hotel with baths but luckily they had one available for us. The decor in the the room is very old and dated. The carpets are threadbare. All the light including the bedside light worked off one switch so in bed you had to have all the lights on or off. Breakfast was very basic and uninspiring with very little choice. We asked twice for some coffee and there were plenty of other guests around us also complaining that there is no one serving coffee or tea and they had to ask three times or more before someone brought it to them. Parking was on a first come first serve and paid for basis and each time we tried to use the token to exit the parking it didn’t work. We had to leave our car and run in the rain to the front desk to get someone to come and open it. However the location of this hotel is excellent for walking into town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Coti B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Relaxed and lovely - expensive parking »

The hotel is lovely and the experience relaxing until breakfast when had to queue for 15minutes and then on check out discovered that parking was £12 - I had been given no information regarding this on booking and would have imagined that with a Privilege Room this should be included.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda T., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Priority check- in not operational, so delayed key collection »

Pleasant privelege room. Very busy hotel so some delays at times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mariette R., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Mixed »

Check in was fine, the staff at check in were very helpful, polite and explained the facilities to us. Our room was of a very good standard and clean, particularly the bathroom which looks like it has recently been refurbished. I utilised the swimming pool and sauna during my stay, both were satisfactory and the member of staff on signing in was very helpful. Overall I found the facilities at the hotel very good. Where the hotel is let down badly, and as a result why I have given a mixed rating is that you are woefully understaffed and this impacts severely on the level of service offered. The breakfast itself was very nice, but it took 10 minutes of queueing before were checked in and taken to out table. We were asked for hot drinks on arrival, but these never came. This was clearly evident around the room as there were many disgruntled guests with the same issue. I counted 3 members of serving staff for breakfast which is clearly not enough with number of guests in the hotel. We attended a works party in the evening and in the largest function room there was only 1 member of staff on the bar for over 120 guests which resulted in very lengthy queues.

Eileen M. Couples - 11/12/2018 AccorHotels certified review

The room was lovely, the location was great. Smoking guests at Christmas parties stood outside the entrance being very very noisy on the Friday night, late into the early hours - not good!! My room was at the front of the building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eileen W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the smokers and the noise disturbance outside during your stay. I will discuss with our nights team to ensure noise is kept to a minimum. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Not F. P. Families - 11/12/2018 AccorHotels certified review
« Poor. »

Under-staffed and the staff are under-trained. Check in was clunky with five rooms and each time I had to give my credit card separately despite asking to do all of them at one go. The room we had booked for ourselves was for twin beds but it was a double. We changed rooms and it was two beds made up as a double so the receptionist came and tried to deal with it but he was unable to find a second duvet. Later in the evening a housekeeper arrived with a second duvet but we ended up with one single and one double duvet. The bathroom had nasty stains on the mastic near the shower and inside the toilet flush button. The water was not hot enough for a shower at 8.15am on either morning. The hotel public areas were overrun with people having Christmas parties so we were unable to eat in the restaurant on either evening. As we were babysitting our grandchildren we ordered room service on the first evening which took two hours to come. Clearly your hotel is understaffed for big events and guests staying at the hotel are put second. Having said that all the staff were friendly and tried to help but they clearly need proper training. The bar staff were completely overwhelmed and the coffee making equipment did not work properly. Proper training would avoid the disorganised service in the bar.

Darren S. Friends - 11/12/2018 AccorHotels certified review
« Unhappy »

After staying regularly at least twice a year The room was ok is all I can say about our stay the service was appalling completely under staffed breakfast was a let down no coffee cups a long wait for tea to be bought over and no mention of a refill also plates were dirty and the night before the service at the bar was terrible the poor bartender who had been on all day had to deal with a Christmas party as well as guests there was no cocktails gin selection was nearly nonexistent and served incorrectly some serious consideration will be given before booking again

Sally Families - 11/12/2018 AccorHotels certified review
« Terrible nights sleep »

Our room was positioned directly about the reception. Extremely noisy with people leaving late at night early morning. Kept us all awake.

Michael S. Business - 10/12/2018 AccorHotels certified review
« Nightmare of a stay »

A nightmare. First of all had to wait 45 minutes before I could find a parking space!!. Then I was phoned on Wednesday after I booked the stay and was told the restaurant was busy so I booked a 18:45 dinner. Only to find the restaurant was closed all night. Then on checkout was charaged twice for my evening meal, which wasn't that good. Will not be staying again at this hotel.

Steven S. Business - 10/12/2018 AccorHotels certified review
« Adequate hotel in the city centre. »

We had some issues : The TV did not work so we were given an upgraded room. The heat system was not working at all - 'tool' symbol showing on display. I would expected a usb socket in a 'premier' room. Some upgrading works need on internal doors & carpets. Noisy guests leaving at 3am. Dispite these issues, the staff on reception were incredibly friendly & helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry about the televisions - we are hoping to have them replaced at the beginning of 2019 Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Ms S. Families - 10/12/2018 AccorHotels certified review
« Ms S »

The hotel accommodation was lovely, however the hotel was very busy with Christmas Party Bookings in the restaurant. On arrival we booked, via reception, a table in the restaurant which we were told was late due to them being busy. We had no complaint with this, however, when we arrived at the restaurant there were no staff and when I eventually found someone he told us we could sit in the bar area, use the same menu and go and order it ourselves at the bar. I had expected restaurant service and asked if someone could take our order, he said he would find someone but no one came. I decided to queue at the bar to place our order; there was a problem with payment as my card details had not been requested to run a tab; the food came eventually and my fish was burnt - I would describe the food we were served as distinctly below average for a 4 star hotel. I complained to the lady who was serving at the bar, she was lovely and trying hard to serve a constant stream of party goers with drink orders (she seemed to be doing this single handed) and following her conversation with the manager we were not charged for the food but had we been I would have been most dissatisfied. Come on Mecure, for a hotel of this type the food available was far from the standard I would expect not to mention the lack of staff for restaurant service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giselle S., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Mark S. Business - 10/12/2018 AccorHotels certified review
« Fantastic room, service and food »

Christmas party night, great facilities and food. I cannot remember any of your employees names but the helpfulness and friendliness of the event coordinator, manager hosting the event and the meet & greet and bar staff were exceptional.

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Philip Couples - 10/12/2018 AccorHotels certified review
« It was fine. »

We spent 2 nights and were generally very pleased with the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Claire Friends - 09/12/2018 AccorHotels certified review
« Mrs C P. »

After visiting every Christmas for the last 5 years, this was a disappointing stay. Dinner had to be microwaved for re-heating after half of the order was forgotten. 30 minute wait for breakfast. Feedback given to the Hotel a week ago & still waiting on an acknowledgment email from the General Manager!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire P., Thank you for taking the time to discuss your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As discussed, I would like to offer 2 x complimentary night's accommodation including breakfast in our Privilege bedrooms. Please note that this is subject to availability and valid until the 11th June 2019. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

Margandjul Friends - 09/12/2018 AccorHotels certified review
« Ladies weekend »

We have stayed at this hotel at least 7 times always at this time of year. Ladies get together and some Christmas shopping This hotel is ideal the location is brilliant and on site parking is an added bonus although it would be wonderful if the parking was at a reduced rate for residents If there was a down side it was very busy obviously because of the time of year, so breakfast was a bit hit and miss.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Andrew Business - 09/12/2018 AccorHotels certified review
« Good quality »

Comfortable and convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew B., Thank you for taking the time to send us your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback and I will share your experience with our team. Your warm words will serve as encouragement to all of the staff, as we strive to continuously improve the quality of our services. I would appreciate if you could possibly pass on your feedback on TripAdvisor.com., so other guests will be able to view your comments. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

Sally Friends - 09/12/2018 AccorHotels certified review
« Weekend Break »

We have stayed twice before but hotel has gone down a bit in my eyes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally M., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

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