Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

Our hotels AccorHotels
4.0/5 2,164 reviews
All hotels in Exeter
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 78.00 GBP Non member rate
From 74.10 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning (Paying)
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Jacuzzi

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Air conditioning
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 7,255 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,164 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
A W. Couples - 15/04/2018
« A pleasant but cold stay »

The staff were very kind and helpful especially JADE in the gym. However, our room was cold on entry.

AccorHotels certified review
T B. Couples - 14/04/2018
« too pricey for room condition »

bathroom looked a bit tatty plus can't see why you have to pay to park as a resident.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We charge for car parking separately to our bedroom tariffs so our customers are able to compare our bedroom tariffs accurately with the other hotels in the heart of the city, which are unable to offer ample, secure, on-site car parking. Many of our guests and corporate clients use public transport, so request a tariff which excludes car parking. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Martin H. Business - 13/04/2018
« After reading the reviews, better than expected. »

Everything was as described.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr h., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
David Couples - 12/04/2018

Very comfortable with friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms c., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Ray E. Business - 12/04/2018
« Not bad but could so easily be better »

Car parking OK Check in OK Room OK Bar OK Breakfast below average quality Check out appauling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Anonymous Families - 12/04/2018
« Dreadful overall expereince with some respectful staff trying to deal with our problems »

When we enetered our rooms they were Smoke filled and we had to be moved from interconnecting rooms to separate rooms but were still charged the full amount. We had to accept the rooms separately because the hotel was full but they were still of poor qaulity There was smoke coming into hotel from smokers who are informed they can smoke right outside the door in the entrance. Smoke filled the lobby and bar area Very poor quality towels Very poor qaulity sound proofing. It was as if the family next door were in the room with us. We had to listen to parents swearing at their young children. There was no sound proofing in both rooms, were we were put and where our children were put in the second room across the corridor. Shower door filthy with grime at the bottom. Hotel generally needs maintenance and significant investment This will also help cleaning staff clean properly. Mattress extremely uncomfortable on beds and sofa beds. Fast track payment not approved but taken out anyway, without our consent, early in the morning, on the wrong credit card for the second room. This trip was for family and business with one room booked through an agent at work and one room booked directly by phone We were very unhappy with our stay and will not book again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your, or indeed our, expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In view of your disappointment I have refunded your card £55 which is equal to 25% as a gesture of goodwill. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Claire Business - 12/04/2018
« Comfortable and friendly stay - food was lovely, accomodation was large and well finished »

Friendly, relaxing - good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss L., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Richie Families - 12/04/2018
« Excellent »

Friendly staff, lovely hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Angela W. Families - 11/04/2018
« Mrs Angela W. »

Sadly, our stay was for only one night over a weekend but it was made very enjoyable by the professionalism,helpfulness and friendliness of all the staff . The food choice and quality were excellent and. Our family enjoyed the pool and gym. We will certainly stay with you again when in Exeter as your proximity to the city was so convenient. It wasn’t a full ten as we found the pillows too hard for our personal preference. Hope to stay longer next time Thankyou.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Paul C. Couples - 11/04/2018
« great atmosphere in hotel and bar »

enjoyed the Jacuzzi and drinks in the bar especially the welcome drink; we often get a free upgrade with our silver accor card but that was not offered here; never mind|

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
John Couples - 11/04/2018
« Comfortable stay »

Spur of the moment last minute night away in a hotel we have visited before. Clean and comfortable room with a lovely evening meal and superb breakfast. Great service ad always.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Happy Friends - 11/04/2018
« B. »

We had a great booking experience through Accor helpline, I was not offered the full reception experience on arrival, of being offered papers, found that out after, (she may have been distracted) yet she let me into my room early. The pool area was run very well indeed, pleasant staff. 1st breakfast they didn't attend the table very well in sitting us & offering drinks etc (busier) , 2nd day they did really well, attentive and on the ball. Check out was excellent, and a bonus to know that Privilege Room gave us free parking. Certainly use this hotel again. & two negatives above note that both times they were busy.

AccorHotels certified review
Anonymous Business - 11/04/2018
« Staff friendly, room not great »

Bed blanket seemed unclean and there was stains on the sofa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Mrs T. G. Couples - 10/04/2018
« 50th birthday let down »

Arrived at check in and all OK. Room was clean although decor a bit tired. Strong cigarette smell in corridor but no alarms went off. Pool was cool and female changing room floor not clean. Bed was unsatisfactory due to 2 singles pushed together and did not make a comfortable double.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your, or indeed our, expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Pat M. Solo - 09/04/2018
« Comfortable »

Staff helpful...room staff helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms m., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Jamie W. Couples - 09/04/2018
« excellent service and facilities »

having stayed in the Mercure Rougement in Exeter in the past I judged the Southgate Hotel on those experiences and although the Rougement is more convenient for the train station the Southgate was a nicer experience due to the atmosphere in the bar of an evening, the swimming pool and most of all the staff were excellent and very helpful. Will definitely be staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie W., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Holly Families - 09/04/2018
« Mrs »

staff very accommodating and friendly but a shame there is no wifi code to gain access to games; my Son was very disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Eve Couples - 09/04/2018
« one night adequately met my needs »

Hotel situated in good location, was friendly and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evelyn G., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to post your comments on www.tripadvisor.com to tell others about your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Craig Findleton General Manager

AccorHotels certified review
Ray C. Couples - 09/04/2018
« Excellent »

Good service, friendly staff, comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

AccorHotels certified review
Anonymous Couples - 09/04/2018
« very satisfied. »

Really enjoyed our stay, very helpful staff, enjoyed the spa facilities, good choice of breakfast & nice comfortable, clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Exeter Southgate Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy Gleadow Operations Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 78.00 GBP Non member rate
From 74.10 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 700 m Mercure Exeter Rougemont Hotel
Mercure Exeter Rougemont Hotel
From
From 62.00 GBP Non member rate
From 58.90 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in EXETER
See rates