Hotel - Mercure Exeter Southgate Hotel
Mercure Hotel Mercure Hotel

Mercure Exeter Southgate Hotel

4.0/5 2,324 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 9 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The hotel's 156 bedrooms offer guests a range of accommodation options including classic, privilege, suite, interconnecting and 7 accessible rooms. All bedrooms are non-smoking and have WIFI access, room service & flat-screen TV.Every bedroom is in line with 4-star standards but our rooms also offer particularly inspiring views over the city, including Exeter Cathedral, historic Southernhay and distant glimpses of the Devon countryside.

  • 156 rooms
  • 156 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 21 family rooms
  • 46 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 8,534 reviews

Our guest reviews for Mercure Exeter Southgate Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 2,324 reviews
Anonymous Solo - 06/12/2018 AccorHotels certified review
« Overall very nice indeed. »

Reception friendly and efficient; other staff also friendly; cleanliness in guest room bathroom not great; food was quite nice at dinner, though quite dry and took ages; waiting staff circulated but not with a keen eye and when they asked if everything was OK, had to be pressed to listen to answer. Bar short-staffed at peak time and you need to buy more gin glasses. I know what difficulties the hospitality industry is experiencing. Would stay again.

Peter J. Couples - 06/12/2018 AccorHotels certified review
« Helpful, comfortable, minor missgivings »

We enjoyed our stay in a comfortable, warm room, with very helpful staff. The hotel was busy, but there was a feeling that it was short staffed causing delays to almost everything, particularly at the bar, in the restaurant. The bathroom needs a hook for a towel either at the end of the shower or on the wall opposite the shower entrance. Shower stall is slippy once wet. We would stay again.

Alexandra M. Families - 06/12/2018 AccorHotels certified review
« A pleasant experience »

Lovely, clean room and very friendly and helpful staff made this a pleasant stay.

Nigel T. Families - 06/12/2018 AccorHotels certified review
« The stay was as we expected . »

The experience was good and we have stayed here below. Unfortunately on the Monday Night it was noisy and on Tuesday Morning the Breakfast Restaurant was shot as it could not cope with a rush just before we went down. No Orange Juice No packet butter and Tea was delivered after we had our breakfast.

Sheila W. Families - 05/12/2018 AccorHotels certified review
« It was very good and methe all our needs »

We enjoyed the weekend and the hotel facilities. Staff were friendly and helpful. We were disappointed though at being charged £12.00 for car parking every day!

Anonymous Couples - 04/12/2018 AccorHotels certified review

We have stayed many times before so knew what to expect.

Lee Couples - 04/12/2018 AccorHotels certified review
« Expensive room »

£180 inc breakfast, not the cheapest of places to stay. Freezing cold bathroom as there was no heater whatsoever in there. 15min just to sit down at breakfast & then another 10-15min wait for a coffee, all because, according to a member of staff, they were 4 staff members down that day. Not what you expect to hear when you're paying 5 star prices

Tim G. Business - 04/12/2018 AccorHotels certified review
« Super location and pleasant rooms »

I enjoyed the location which is excellent and about 10 minutes walk from Exeter Cathedral and restaurants. Service was very good and room spacious. Rooms a little dated but still pleasant. Breakfast was not bad, the bar and restaurant are nice areas, food a little above average but could be improved.

Michelle Friends - 04/12/2018 AccorHotels certified review
« Mixed »

Really problem Parking and has to go else where. Privilege rooms great , breakfast not so great.

Ruth M. Families - 04/12/2018 AccorHotels certified review
« Disappointing »

We were very disappointed with the catering side of the hotel. For two years in a row, we were not expected in the dining room even though we booked and checked with reception. Sadly we had to go elsewhere for breakfast as not only was there a long queue for breakfast but every table in the dining room was littered with dirty crockery. This being the case, we knew there would be a further long wait once seated. This is a very sad situation as it could be rectified easily with more staff and better training. There were similar issues last year and sadly nothing has been addressed. Another small issue, the towels are very small and quite worn.

Holly H. Friends - 04/12/2018 AccorHotels certified review
« Excellent as always »

It was excell as always and the staff were fantastic

Teresa Friends - 04/12/2018 AccorHotels certified review
« lovely weekend »

The hotel is very welcoming. The staff are friendly and efficient. The breakfast was lovely but a little slow in serving the tea and coffee. The room was clean and tidy apart from the fridge hadn't been cleaned.

Lisa Friends - 04/12/2018 AccorHotels certified review
« Lovely »

As usual we had a fab time however breakfast was disappointing as short staffed which meant we didn't get to have any tea or coffee

Javier C. Business - 04/12/2018 AccorHotels certified review
« Cold room »

I tried several times to adjust the heating. Despite the controls seemed to be working the room kept too cold

Mr F. Business - 03/12/2018 AccorHotels certified review
« Business Trip »

A good clean hotel with welcoming staff.

Anonymous Couples - 02/12/2018 AccorHotels certified review
« Perfectly good stay »

All in all was great, it’s a little rough around the edges but for what we paid was great. We were upgraded which was a nice touch. Breakfast on Sunday was a little chaotic, they should have laid the tables in the conservatory so that there was not the long queue. The staff were completely lovely just a little overwhelmed at times.

Chris C. Couples - 02/12/2018 AccorHotels certified review
« it was dissapointing as it lacks the exsperience and standards we would expect from a four star hotel and pails in comparrison to other mercure hotels we have stayed in. »

staff were v friendly, professional and helpful, however there were a number of issues across our two night stay that certainly spoilt our first evening and made what was supposed to be a treat break away much less of a treat. the first night we booked a six thirty table ( i am diabetic on a fairly strict timetable of meal times and food requirements) our meal (a steak and salad) took an hour to arrive. was not the weight or cut of meat as described, the 10 oz ribeye had become an inditerminent approx 6to 8 oz rump. myself and my wife's orders were mixes up, wrong salads and sides. onion rings were burnt and dripping with oil, chips i had not ordered and cannot eat were on my plate, the steaks not rested and pooled blood onto the plates . ourselves and another couple both complained and the resteraunt manager arranged for another portion of onion rings, again these were burnt and it was apparent the oil required changing. although we were given the meal complimentary i would much rather have paid and enjoyed a good meal rather than having a lousy free meal. other issues, on arrival the quilt in our bedroom was incorectly placed in side the quilt cover, with the quilt folded back on itself within the cover to make a large uncomfortable lump, this issue was unable to be sorted out untill the nxt day as their were no housekeeping staff available. my wife and myself had seperate rooms, in my room 264, the bathroom fan was jammed on and ran all night and the shower was blocked,( maintanance did sort out the shower the following day). the tray of food from the previouse nights guests was sitting on my rooms doorstep all day, and evening, still there when i went to bed, a little more dried out obviously, and then i was awoken by it being cleared away somewhere around midnight. on our second morning at breakfast, many items had run out before the stated end of the meal time, ie orange juice, sausages bacon, which led to groups of people hovering around the food island. there were also issues both with ordering drinks, ie no clean glasses or bottled water at lunch time, the bottled water was apparently in the cellar, and was still in the cellar that evening when we wanted a night cap. issues with bill at check out resolved by v helpfull members of staff but still took approx half an hour to resolve, fortunatly it was resoled otherwise i would have been charged twice for the same nights stay. i came home planning to complain about these issues, we do not espect everything to be perfect however this exsperience fell so far short that for the first time in 30 years of travelling i have felt compelled to complain, a birthday treat for my wife and myself was pretty damn good in every other way but marred by what felt like a background noise of constant issues in your hotel.

G R. B. Couples - 02/12/2018 AccorHotels certified review
« Exeter Christmas Market Break »

Good stay at the Mercure Southgate Hotel in Exeter. Our arrival at the hotel was after an horrendous journey from Poole through some of the worst weather we had driven in for years. It was a relief to be presented with a hotel which had convenient parking and was welcoming, with a Foyer decked out with impressive Christmas decor. As soon as we stepped into the hotel, we felt at home and welcome. The Privilege room we had been allocated however was less than perfect. The central heating did not work, neither did the extractor fan in the en-suite bathroom. On the second day, the cold water pipes in the en-suite started to vibrate like rolling thunder - although fixed when we complained to reception, who sent a tradesman to our room. A flashing bulb in a wall light only added to our sense of maintenance neglect in the room. We found a portable electric oil radiator stowed away in the wardrobe which indicated that there was a known problem with the heating which had not been fixed. As we had paid a premium for the Privelege room, I complained to the reception staff who offered a partial refund which went some way to compensating for the less than satisfactory room. However - the rest of the hotel is lovely, it is in a very good position for exploring Exeter, which is a lovely city, especially at Christmas when the local Authorities really do provide impressive street decorations. The area around the Cathedral with the Christmas market is picture postcard, particularly at night. We ate in the hotel restaurant and had a superb meal from the fixed price menu, albeit with slow delivery. The breakfasts were unimpressive however, with, unfortunately, that typical hotel attitude in Britain of "adequate will do" both in quality of food available and tea served in stained teapots. Having travelled extensively on the continent, particularly in Germany, I have seen how hotels should be run and service provided to customers - it only needs small improvements for this hotel to meet those higher standards. Would we stay again? - yes, for the hotel location and facilities, but would request that the room facilities are all working - especially if we were paying a premium for an upgraded room.

Jane L. Friends - 02/12/2018 AccorHotels certified review
« Comfortable hotel with excellent location »

This is my third visit to the Southgate and I have enjoyed each time that I have stayed there. My only comment this time would be that the car park was very busy when we arrived just before 2pm. We managed to find a space round the back by the swimming pool, but when we attempted to leave the following day, a few cars had 'created' some parking spaces by parking by the wall along the length of the hotel. This meant that we could not get out of our parking space because it did not leave enough room to manoeuvre out of the space. Luckily the owner of the car parked next to me returned to his car as we were attempting to leave and we managed to shunt the cars back and forward a few times to get out of the spaces. It struck me that no record of car registration details was taken when I arrived so if I had been stuck in the car park then reception would not have been able to locate the owner of the offending vehicle to get them to move it. If the car park continues to get so busy it might be worth considering logging the registration and contact details of residents in case anyone's car is blocked in.

Mje Solo - 01/12/2018 AccorHotels certified review
« Functional »

Good place to stay with a few issues

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark E., Thank you for taking the time to tell us about your experience at the Mercure Exeter Southgate Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Craig Findleton General Manager

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