Mercure Cardiff Holland House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,017 reviews
Mercure Cardiff Holland House Hotel & Spa
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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD
cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Currently, close to our hotel

Cardiff City Hall, visit

From 01/01/2013 to 31/12/2019

At 767 m

Cardiff Castle, visit

From 01/01/2019 to 31/12/2019

At 1 km

Our accommodations

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Room with panoramic views across the city

  • Max. number of persons: ‌2
  • Area: From 33
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Privilège Room with panoramic views across the city

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Classic Triple room with three single beds

  • Max. number of persons: ‌3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Deluxe Suite with spacious living area and city views

  • Max. number of persons: ‌2
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Presidential Suite with separate living area and stunning views across the city

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Photo non contractuelle / Strictly non binding

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

8,846 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,017 reviews

Disappointing

Customer review rating 4.2/5

Mark D. Business - 14/06/2019 AccorHotels certified review

Stayed here many times before so I know the benchmark. Bath towels were of very low quailty, akin to dishcloths and the breakfast food was on the level as a travelodge

Dear Mark D., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

No hot water meant we had to check out without a shower

Customer review rating 4.2/5

Clive Couples - 11/06/2019 AccorHotels certified review

Very disappointed to be unable to have a shower on the Sunday morning. We were advised maintenance was not available until 10am. The staff offered a change of room but by then we were in a hurry to leave for a train. Not what we expect based on the cost and rating of the hotel. A real let down.

Lovely hotel . Breakfast was delicious.

Customer review rating 4.2/5

Ann B. Couples - 11/06/2019 AccorHotels certified review

The only thing I would say is that the towels need improvement. They were very thin and hard.

Customer review rating 4.2/5

Anonymous Couples - 11/06/2019 AccorHotels certified review

Nice big clean rooms, exactly what I expected

Good option for a one night stay

Customer review rating 4.2/5

Cathy Business - 11/06/2019 AccorHotels certified review

Check in was quick and easy with friendly and helpful staff at the desk. Room was at the back of the hotel which is quieter so I got a good night sleep. Room was comfortable although both mattress and carpets could do with an upgrade. Plenty of choice for breakfast in the morning. Good to have car parking on site.

Great 2 night stay

Customer review rating 4.2/5

Inzamamul Families - 11/06/2019 AccorHotels certified review

Staff was extremely helpful and hotel was very clean and modern

Great Stay

Customer review rating 4.2/5

Lauren W. Couples - 10/06/2019 AccorHotels certified review

Lovely hotel, unfortunately wasn’t able to use the spa facilities.

Dear Lauren W., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Review

Customer review rating 4.2/5

W. Business - 10/06/2019 AccorHotels certified review

Excellent

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dismal suite, in no way a 4star hotel

Customer review rating 4.2/5

G. C. Couples - 09/06/2019 AccorHotels certified review

Large suite but no luxury touches. Worn out, thin towels and dressing gowns, stained threadbare carpet, previous guests sugar packet litter in the Nespresso pod box, filthy windows you can’t see out of. Below average breakfast - May have been nice if it was fresh and hot, even the plates for the hot food were cold, used plates and bowls just left on the table so we were eating amongst dirty crockery. The barmaid couldn’t be bothered to check if there was any sherry in the evening - what supposed 4* hotel doesn’t have sherry?! Only plus was on check out I mentioned the above and car park charges were waived.

Birthday weekend

Customer review rating 4.2/5

Angela B. Families - 09/06/2019 AccorHotels certified review

Courteous pleasant and helpful staff It would be nice to have white towels and robes and a softer ,better quality however I really enjoyed my stay . Breakfast was fantastic

Dear Angela B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Staff are great but hotel needs some upgrading

Customer review rating 4.2/5

Annie Couples - 09/06/2019 AccorHotels certified review

Lovely friendly staff (though always a queue at reception) - rooms and corridors looking a bit tired and in need of upgrading, though bedroom a good size and nice to have a bath in the bathroom.

Dear Annie J., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mr

Customer review rating 4.2/5

Danny Business - 08/06/2019 AccorHotels certified review

Ok apart from being sent to a room on arrival that was already occupied with no apology.

Room location

Customer review rating 4.2/5

Eleanor Z. Couples - 08/06/2019 AccorHotels certified review

Provided with room behind lifts. This did not provide us with good rest. Would have thought that we would have given a better room.

Customer review rating 4.2/5

Anonymous Solo - 07/06/2019 AccorHotels certified review

Welcoming and very comfortable

Dear Joan S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great room, noise from the lift

Customer review rating 4.2/5

Anonymous Families - 06/06/2019 AccorHotels certified review

Room and breakfast was great. Lovely pool area and helpful staff. Room was close to the lift and we experienced quite a lot of noise in the early morning.

Dear Melissa S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

unimpressed

Customer review rating 4.2/5

Heli Solo - 06/06/2019 AccorHotels certified review

Bad arrival, booking missing - no proper apology, room not to the standard of price tag: no slipers, dirty carpet, cheap sheets, drainige smelling bath, only decaf coffee, swimming pool water not see-through, dripping limescale off the ceiling messed up my car over night in your car park and was not easy to get off. View / location was good.

training weekend will be back

Customer review rating 4.2/5

Nick E. Business - 05/06/2019 AccorHotels certified review

Lovely hotel will be back to explore Cardiff

Dear Nick e., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Pleasant stay, comfy bed/room but room deco a little tired

Customer review rating 4.2/5

Christine G. Couples - 04/06/2019 AccorHotels certified review

Great location and room spacious and clean and comfy. but the room also showing signs of needing a make over Bathroom although clean was showing signs of ago seals black and mouldy and the bathroom door ballooned with damp/leaks. But the bed and space you had in the room was great.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock

Mr

Customer review rating 4.2/5

Anonymous Families - 03/06/2019 AccorHotels certified review

Pleasant receptionists. Spacious rooms. One of our rooms was smelly but housekeeping sorted it but still a bit smelly they said it was the plug holes!

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Great stay

Customer review rating 4.2/5

Lee S. Couples - 03/06/2019 AccorHotels certified review

Good food comfortable bed, what more can you ask

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor
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