Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 2,871 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 65.55 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,073 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 2,871 reviews
Anonymous Business - 11/10/2018 AccorHotels certified review
« Average »

many problems

Dawn W. Friends - 11/10/2018 AccorHotels certified review
« Excellent stay at this great hotel »

An overnight spa break to celebrate my friends 60th Birthday - 13 ladies in total. The spa package was brilliant value for money, the hotel was lovely and in a great location from the City Centre. Everything was perfect = rooms, service, food and spa treatments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear {guest_first_name} W. Dawn, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

C.h. Business - 11/10/2018 AccorHotels certified review
« Very disability friendly. »

Staff helpful and supportive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C H., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Charlie S. Business - 11/10/2018 AccorHotels certified review
« Amazing »

Lovely hotel with great facilities and a delicious breakfast. Staff were all very helpful and the room was gorgeous!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Michael S. Couples - 10/10/2018 AccorHotels certified review
« Very pleasant »

Usual high standard of accomodation, breakfast was a little disappointing; no coffee at table etc. Cost saving was evident in product and staffing needs. the front desk staff were a little too busy and distracted for a quality service. Staff at Spa facility were usual high standard and polite in all aspects.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Marc J. Families - 10/10/2018 AccorHotels certified review
« Mr Marc J. »

The check in was a delight. Seamless process. Delightful personal welcome. The room was immaculately clean. Spacious with beautiful views. You accomadated a last minute change of our party with out hesitation. The spa access was not expected but a great addition. In the hotel while we stayed, was a large potentially noisey event. But you managed the event so that the hotel was filled with atmosphere for those guests and we had the most tranquil of experiences. Well done. The one thing that I will take is that EVERYTHING single member of your team acknowledged me and my family whenever we passed. From top end management to house keeping and maintenence. Everyone one was a credit to your company.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc J., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Kt M. Couples - 10/10/2018 AccorHotels certified review
« Excellent hotel in a great location »

Another hassle free stay in a very conveniently located hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Am Business - 10/10/2018 AccorHotels certified review
« Nice stay, clean and comfortable hotel with friendly staff »

Nice stay, comfortable and good size room. The staff is always friendly here Breakfast is ok but nothing special -basic selection, buffet looked a bit tired (old looking food) the last time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adel M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Angela W. Couples - 10/10/2018 AccorHotels certified review
« Excellent hotel. Value for money. Spotlessly clean. Free parking. »

Excellent stay. Staff very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamie C., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Paul Families - 09/10/2018 AccorHotels certified review
« Excellent location and rooms . »

Nicely surprised by the size of the rooms. The hotel had all the things you would need and shame we didn't have time to use the SPA etc. Didn't have any food or drinks as quick stay over. Only downsize is having to pay for parking £12.

Rhys Families - 09/10/2018 AccorHotels certified review

As usual a very good stay - we really enjoy staying at this hotel. It was a little disappointing that on check-in the same room type was £30 cheaper than what I’d booked and to be told that nothing could be done. There was an issue with our room not being serviced on Sunday morning but that was resolved in the evening. As usual Maria at the front desk was exceptionally welcoming. Only criticisms we have of the privilege rooms is that the TV on the wall is far too small compared to the distance you watch it from on the bed.

Fjohn M. Couples - 09/10/2018 AccorHotels certified review
« Frank John M. MBE . We like the Hotel »

It was nice to be helped by a gentleman in the car park who turned out to be the general manager when we met him again in the bar thank you. I was starting to get annoyed with the lady on the desk when she tried several times to charge us for breakfast witch had already been paid for so I sent a copy of the receipt by email

Chris C. Couples - 09/10/2018 AccorHotels certified review
« Just the job for staying for Cardiff Half Marathon »

Great checkin, easy checkout. Room was a good size and the bath was great. A little brown corporate looking but the beds were comfy.

Anonymous Couples - 09/10/2018 AccorHotels certified review

Enjoyed stay, room comfortable, spa and pool relaxing and staff friendly and very helpful

Rachel C. Friends - 08/10/2018 AccorHotels certified review
« Girlie spa getaway »

Recommend Sunday spa stay over with evening meal and breakfast. Couldn't fault anything fabulous time will return.

Anna B. Business - 07/10/2018 AccorHotels certified review
« Ms »

It was a well located hotel.

Mandie G. Couples - 06/10/2018 AccorHotels certified review

Lovely clean hotel with friendly staff.

M P. Solo - 06/10/2018 AccorHotels certified review
« Good, with some comments to be made. »

Good, however the room I stayed in we have stayed in before - now looking a bit tired and standard not as before. order bottle of red wine this did not appear until late evening - no use then really. Staff all good and will be back.

Anonymous Couples - 04/10/2018 AccorHotels certified review
« Wonderful stay. »

Had a wonderful stay. All the staff were very polite and helpful especially Mary on Reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles W., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Mrs B. R. Couples - 04/10/2018 AccorHotels certified review
« mrs »

we thoroughly enjoyed ourselves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenda r., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

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