Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 2,971 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,633 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,971 reviews
Family - 20/03/2019 TripAdvisor review
« Cardiff »

The room was a superior room on the 4th floor. The room was quoted as panoramic views across the city, with mini bar. The view was of buildings with no chance of seeing across the city. The room would have to be at least on the 7th floor to have a chance of a city view.The mini bar did not exist. ( Not a problem for me!!).The size of the room was good as was the breakfast. However I have stayed at the Futures Hotel in Cardiff Bay and found that stay to have been a better deal overall.

Anonymous Couples - 18/03/2019 AccorHotels certified review
« Rather average »

The hotel bar and restaurant had been pleasantly refurbished but the bedroom had clearly had rather less thought put into it. The room was large but soulless. The bed mattress springs made themselves felt, the sheet was too short for the bed, there was litter in the wardrobe drawers and the towels were hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julian H., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive feedback. I will share all your comments with our team and we will act on them with immediate effect. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Mark J. Business - 18/03/2019 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark J., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

B J. Friends - 17/03/2019 AccorHotels certified review
« Lovely Hotel »

Lovely stay. Room was much bigger than expected. Spa is nice. Staff very friendly. Only downfall was that I was served mouldy bread at the restaurant and I wasn’t offered a refund.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our F&B team which i would like to apologize about also. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Anonymous Couples - 17/03/2019 AccorHotels certified review
« Very good stay »

Very good stay, polite staff, great room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail N., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Niall B. Couples - 17/03/2019 AccorHotels certified review
« Good experience overall, a few tweaks could improve »

Service was friendly and efficient, room looked a little tired, spots on carpet and ceiling, shower a bit weak, furniture worn, TV old and outdated, breakfast excellent, overall fairly good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Niall B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with the correct departments in order to prevent any future occurrence . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Ruth W. Couples - 17/03/2019 AccorHotels certified review
« Second stay, fantastic hotel »

Fantastic quick check in, staff pleasant and professional, requested a quiet room and was given a lovely 12th floor room with great views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth W., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Rn Families - 17/03/2019 AccorHotels certified review
« Everything was great , but the towels were filthy. »

I was satisfied with almost everything , but the towels were filthy and dirt marked.I stayed in the same hotel previously , but I never had such an issue .And the cleanness of a towel is basic issue in hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudolf N., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry to see that there was some issues which had taken an effect on your stay, please be aware i have passed all comments onto the correct departments to be corrected with immediate effect. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryan Pocock Reception Supervisor

Pat M. Couples - 16/03/2019 AccorHotels certified review
« lovely hotel, staff really chatty ,helpful »

good position in middle of Cardiff staff really helpful ,rooms really clean, great views over city, get high room better view brilliant food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pat m., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Anonymous Friends - 16/03/2019 AccorHotels certified review
« Staff care and support was excellent. »

Welcome and administration good. Problem with not having all towels replaced on second day. Also shower did not work although access to shower in another room offered promptly. Support with party requirements excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary N., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Tania Friends - 16/03/2019 AccorHotels certified review
« Lovely hotel and great staff. »

Stayed at the hotel following a spa package. Even though the hotel was busy the staff were very friendly and nothing was too much trouble. The spa was clean and relaxing, lovely massage too. I would recommend this hotel and will be returning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tania H., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Helena C. Couples - 16/03/2019 AccorHotels certified review
« Perfect »

Faultless

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helena C., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Sandra Friends - 15/03/2019 AccorHotels certified review
« Excellent hotel »

As usual it was a very comfortable and enjoyable experience and we didn't want to leave!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra P., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Angela D. Couples - 14/03/2019 AccorHotels certified review
« Good location for a short stay »

We stayed overnight in March and found the hotel perfectly adequate for our needs with a good location .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela D., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Niccie Couples - 13/03/2019 AccorHotels certified review
« Car parking is a disaster »

Good hotel room, bar/restaurant area, breakfast and spa - and close to town. A rather hectic check-in experience, big queues, a bit of a free-for-all. The main thing that lets this hotel down is the car parking - which is very limited in the hotel's own car park. When we arrived, the car park was full. We were advised to use the short-stay pay and display parking round the corner and to try the hotel car park a couple of hours later. So we did this, checked the hotel car park 2hrs later, the sign at the entrance no longer said Full, so we drove in - only to find that it was absolutely full, not a single space available!! So we drove back round to the short-stay pay and display area and put another ticket on for the maximum allowable time. But a few hours later, we had to dash back to pay for another ticket to see us through the remaining chargeable time for that day! So disruptive to our afternoon, wasted a lot of time doing this. Same thing the following day. You would think they'd have some sort of system to prioritise hotel parking spaces for guests staying more than one night - instead of allowing their car park to be constantly clogged up by day spa visitors etc

J M. Families - 13/03/2019 AccorHotels certified review
« M. »

Spacious and comfortable beds only reservation the bathtub was not clean, dusty & hair; the wash basin needed unblocking as the water taking long time to drain. Bath towel were very small in size

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jashu M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Manvindarjit A. Friends - 12/03/2019 AccorHotels certified review
« Experience »

Welcoming and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manvindarjit A., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Stacy L. Friends - 12/03/2019 AccorHotels certified review
« Luxurious »

The Hotel and Spa were extremely accomodating in every situation. Hotel and staff were very welcoming. Evening meal and breakfast was outstanding. Overall my party was very satisfied with a pleasant and comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stacey L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Mica G. Couples - 12/03/2019 AccorHotels certified review
« It was nice »

It’s was a great experience the bed could of been a bit softer but overall great room and lovely hotel didn’t get time to go to pool but will be going again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mica g., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

L. Business - 11/03/2019 AccorHotels certified review
« Work conference »

My room was spotlessly clean and the check in/out was seamless. Staff were all very helpful and polite The room looks like it could do with an update. The towels were small. The windows need cleaning. The aircon/heating was weirdly cold or roasting

Our hotel has responded to the review
Our hotel has responded to the review

Dear van Tonder L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

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