Hotel - Mercure Cardiff Holland House Hotel & Spa
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Mercure Cardiff Holland House Hotel & Spa

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4.0/5 2,761 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,635 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,761 reviews
AccorHotels certified review
Jackie W. Friends - 19/06/2018
« Fantastic stay »

Had a great time, the hotel is ideally located the room was comfy and practical and the spa facilities were great. We stayed on the spa break and made the most of the facilities, our only bad points were the set menu was limited in choice, and did not change over the 2 nights and the lack of toiletries in the room, one shampoo, shower gel and soap for 2 for 2 nights was disappointing . A great stay though, would stay again if we come back to Cardiff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Reception Team Leader

AccorHotels certified review
Cat P. Couples - 19/06/2018
« Was an ok stay »

We stayed as out in Cardiff on the Friday - booked the privilege room with panoramic views as a treat for my partner, the room was shabby, basic, the mini bar was empty when it was suppose to be stocked, no benefit for paying the extra, spa was nice and the breakfast - really have liked this hotel in the past but it's needs some care and customers need to feel special paying the extra £40/£35 or if you can't do that don't offer it.

AccorHotels certified review
Emma H. Business - 18/06/2018
« Great stay »

Enjoyed the pool and view from the room. The pillows were a bit hard. One was too small and two were too high. The soft drinks at the bar were flat.

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Reception Team Leader

AccorHotels certified review
Just M. Business - 18/06/2018
« ok.... »

Nice hotel, shower edges grubby, bath plug didn't work, bins not emptied, room noisy from outside noise, staff in restaurant a little unhelpful, £14 for a chicken burger very expensive over cooked, drinks very expensive.

AccorHotels certified review
Anonymous Families - 18/06/2018
« Very good »

Excellent very clean food very good and service was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Reception Team Leader

AccorHotels certified review
Emma S. Couples - 18/06/2018
« Very comforatble stay with friendly, helpful staff »

Lovely stay. Nice room though smelt slightly smoky and the pillows are very hard on the bed. Staff very friendly and helpful. Good choice at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Reception Team Leader

AccorHotels certified review
Anonymous Business - 18/06/2018
« Would stay again - but wouldn't eat in the restaurant »

Room was excellent - spacious and modern and clean Restaurant Food wasn't great. We ate elsewhere in the evening through lack of choice - wouldn't stay again if had to eat in restaurant. Staff were a bit stand offish and impatient if we asked questions etc. However, we stayed for a company conference the next day at the hotel and the food then was exceptional!

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Reception Team Leader

AccorHotels certified review
Mark S. Couples - 18/06/2018
« Fantastic »

Friendly staff who were helpful. Clean hotel room and decent breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Reception Team Leader

AccorHotels certified review
Alex L. Couples - 17/06/2018
« Great hotel great location »

Hotel was a great location. Immaculately clean Lovely room

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Reception Team Leader

AccorHotels certified review
David K. Families - 17/06/2018
« Excellent but overpriced compared to other similar hotels. »

We've stayed at hotels all over the world as a family of three and are happy to pay up to £250 per night incl. breakfast, on a shared room basis. At £290 for one night, this was our most expensive hotel ever - and not as high quality as other hotels that cost less. We found the breakfast a bit disappointing too as it was not very well stocked when we arrived. Also the quality of the sausages and bacon were pretty average for the rating of the hotel. We'd expect to pay nearer £200 incl. breakfast for the quality of experience we had, compared to other hotels. Otherwise, it was good! The spa was great - really good sauna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Reception Team Leader

AccorHotels certified review
Keith S. Business - 16/06/2018
« Customer service non existent in restaurant and my room had been occupied by someone else »

As above

AccorHotels certified review
Anonymous Business - 15/06/2018
« A pleasant stay »

The room was large, the bed was large and comfortable. the Bathroom was large and had both a bath and a shower. The breakfast was well presented and hot.

AccorHotels certified review
David Business - 15/06/2018
« Another Great Stay »

This is the fifth time we've stayed here and all five stays have been excellent.

AccorHotels certified review
Sally P. Business - 15/06/2018
« Room was excellent, comfy beds »

Efficient polite staff, speedy check in and check out. Well positioned in the heart of Cardiff

AccorHotels certified review
Mr B. Business - 15/06/2018
« General experience of the hotal for the price point was average, failed to send me an invoice for my expense claim »

The room was tidy and clean but for the price nothing out of the ordinary. The welcome and checking in experience was good - quick and courteous staff. What has tainted the overall experience for me as a business customer is the failure to send me a receipt. I was told by reception that I could drop my key in a box on departure and my receipt would be sent to me by e-mail. A week after my stay and still no receipt. I have had to submit my expenses with a 'no receipt' comment against the hotel expense which menas my company cannot claim the VAT.

AccorHotels certified review
Anonymous Couples - 13/06/2018
« Great stay, lovely restaurant, friendly staff, very poor spa. »

The hotel was easy to find and check in staff were lovely. Our room was great - large and clean. Breakfast was great too. Overall the stay was a good one. The only downside was the spa. Thankfully we hadn't booked for the spa in particular. We had hoped to spend the morning of our departure relaxing in the spa for an hour or two, but we left after a VERY quick swim. The changing facilities were small and not particularly clean. There were no private changing facilities - unless you used a shower cubicle. Most of the lockers didn't work, and people were having to leave their belongings unlocked. The pool area was dirty and uninviting, and I found litter in the swimming pool. The Jacuzzi said it was closed for cleaning, but it didn't look to be being cleaned, and it would have been a strange time to do this. If I had hoped for a spa break, I would have been very disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

AccorHotels certified review
Chris Couples - 13/06/2018
« A Comfortable stay »

Check in was fine, room was clean and comfortable. Aircon worked. Bed was a bit soft (personal preference). Pool was OK although half was roped off for lane swimming - 2 lanes wide enough only for 1 person in each - seemed a bit of a waste. Jacuzzi was broken and closed during our stay. Breakfast was competitively priced and nice enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris D., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

AccorHotels certified review
Kimberly G. Friends - 13/06/2018
« Miss »

Excellent stay, staff were welcoming and more than helpful! Will stay again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Reception Team Leader

AccorHotels certified review
Russell B. Couples - 12/06/2018
« Overall we were left disappointed. »

Though the members of the team at reception were very polite, friendly and helpful which we couldn't fault unfortunately a delay at checking in had a knock on effect with our plans. If the website states we could check in after 2pm this service should be provided without a delay. It was also apparent that the former occupant of the room we were allocated had been smoking and two single beds pushed together formed a double...

AccorHotels certified review
Anonymous Couples - 12/06/2018
« Brilliant stay »

Despite being very expensive due to a popular concert we had a good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards. Magalie Real Front Office Manager.

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