Hotel - Mercure Cardiff Holland House - Hotel & Spa
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Mercure Cardiff Holland House - Hotel & Spa

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4.0/5 2,737 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,532 reviews

Our guest reviews for Mercure Cardiff Holland House - Hotel & Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,737 reviews
AccorHotels certified review
Mrs L. D. Couples - 19/05/2018
« Excellent »

Great location and service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs D. , Thank you so much for such great feedback! The team will definitely be delighted to see your comments Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Kind regards. Magalie Real Front Office Manager.

AccorHotels certified review
Brian C. Couples - 19/05/2018
« mr »

wonderfull break

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir c., Thank you so much once again to stay with us and share amazing and nice feedback!! We hope to see you soon and welcome you as always in our hotel!! Kind regards. Magalie Real Front Office Manager.

TripAdvisor review
richardjroffe Couples - 19/05/2018
« Overnight stay »

Easy to find. Good reception on arrival. Room a little tired but reasonably clean.Massive bed and both shower and bath in on-suite. Shower could have done with a little attention. Massive bed, Parking £12 on top of room price (not pre-bookable, over priced for guests but cheap for the area). Did not get a chance to use facilities, maybe next time. Would I stay again - yes Would I recommend - yes

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your review regarding your recent visit. Great to hear you had an overall good experience. I have communicated feedback to the relevant departments. We look forward to your next visit to us in the near future. Warm regards Wael Elassal

AccorHotels certified review
Steve C. Business - 18/05/2018
« Mr »

I stay with Accor apx 4 times per month but did not have a good experience in the restaurant on 14/5

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Should you wish to discuss any further the issue encountered during your stay in our restaurant, I would be more than happy to assist you but also to pass your concerns to the restaurant team and kitchen. Many thanks in advance, I hope to hear from you soon. Kind regards. Magalie Real. Front Office Manager.

AccorHotels certified review
Anonymous Business - 18/05/2018
« Efficient hotel for a one night stay »

Busy at check in, but friendly staff. Room service was of good quality, even though there was a mistake with order. Check out was efficient and invoice emailed to me quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael C., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Hotel Team Leader

AccorHotels certified review
S. Solo - 18/05/2018
« Access issues »

Every staff member was pleasant and helpful and it’s absolutely no reflection on them at all but disabled people and wheelchair users in particular do not enjoy having to press a button and wait for someone to come with a key every time we want to enter or leave the hotel. It’s embarrasing and annoying and draws attention to us which is not nice. For this reason I would never book this hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Tarn, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with the hotel management your comments with regards to the access of the hotel. Thank you again for sharing your experience, and we hope however to welcome you once again should you come back in Cardiff Sincerely, Magalie Real Front Office Manager

AccorHotels certified review
David J. Business - 17/05/2018
« Hoterl is just what I need for a business stay »

Spot on

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Reception Team Leader

AccorHotels certified review
Anthony O. R. Solo - 17/05/2018
« Wrong Bill »

I booked room 2 stay for 2 nites for 190 pound was offered upgrade to suite for 30 pound a nite extra plus a free breakfast by lady at reception which put Bill at 250 which I paid when I checked in on Saturday 12th but when I went to check out I was charged 135 pound extra ... unacceptable all I had was a club sandwich on sat nite and chicken burger on Sunday with couple of drinks .. Total unacceptable not happy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. I am terribly sorry for the issue encountered with your invoice, especially when we were so happy to upgrade you and offer you a nice stay. I have spoken to the person who charged you by mistake as on the booking, the system did not pick up on the upgrade and shown different price as the room was upgraded from to a Suite, hence the pricing change on the system. I truly am sorry as this was not rectified nor picked up on time. We have refunded you today for the whole overcharge, the funds should reach your account within the next 3-5 working days. I am really hoping that you will come back in our hotel, it will be a pleasure for us to show you what we can do and for you to retrieve faith in our hotel. Kind regards. Magalie Real Front Office Manager.

TripAdvisor review
Couples - 17/05/2018
« Nice room shame about the thick dust »

Good hotel for visiting Cardiff, good breakfast but would have been nice for plates to be warmed for cooked breakfast. Room big and spacious, but unfortunately had to call housekeeping to dust room as thick layer on surfaces,and bed linen inside out.Reception good at fixing problem .Nice to have bath and separate shower.

AccorHotels certified review
Justine W. Friends - 15/05/2018

Extremely satisfied. Lovely hotel, rooms and facilities. Nice bar and breakfast room and a good range of food for breakfast. Polite and friendly staff, always willing to help. Also nice pool area - all in all we were very impressed, thank-you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Reception Team Leader

AccorHotels certified review
Jwl Business - 15/05/2018
« nice place but pretty average »

the shower tray filled up with water (i.e. it didn't drain well) and the TV didn't work. Neither of these things were terrible, but quite surprising considering the cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan L., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryan Pocock Reception Team Leader

AccorHotels certified review
J S. Friends - 15/05/2018
« Could be better, could be worse »

Booked a room with 3 single beds, received a room with two single and a sofa bed. Pool isn't open very late leaving you the choice of dinner or leisure, not both. Strange 'kicking out' procedure where room service ask if you're leaving yet, long before actual check-out time. Steam room didn't work. Jacuzzi on pointless timer so is a small lifeless, airless pool half of the time. Air conditioning next to useless. Furnishing and décor very nice. Breakfast adequate but less selection than not only similar but lesser brands. Great Location. £12 parking fee on top of uncompetitive rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear james s., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team Leader Ryan Pocock

AccorHotels certified review
Anonymous Couples - 15/05/2018
« Very pleasant apart from spa treatment »

Everything was lovely, we stayed In a paronamic room which had 2big windows which allows you to see the whole city, the room was clean and tidy and the food was lovely, unfortunately the spa experience wasn’t very pleasant, me and my partner had treatments book at different times because they couldn’t fit us in at the same time. when we arrived the receptionist ask us if we would like to go in at 3pm instead of the original times booked in which was fine for us because meant we’d come out of treatment at the same time but with that said my partner was booked in for a hot stone massage which the receptionist said that were no therapists qualified in the treatment which is very odd because no one told us that at the booking point... we went into treatment and my therapist seemed not to be aware that my treatment should’ve started at 3pm instead of 2.45pm my therapist didn’t stop talking all the way till the end of the treatment which made it so unpleasant and not relaxing at all and just felt very rushed, even tho I asked for a Swedish massage she did aromatherapy and the pressure just wasn’t enough for what I wanted... heaven though my treatment wasn’t nice my partner really enjoyed his and at the end he did get a hot stone massage it just seems that the staff didn’t communicate well. Overall the stay was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team and all negative feedback will be acted on immediately. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Reception Team Leader

AccorHotels certified review
Rhi D. Couples - 14/05/2018
« Great place to stay highly recommend it »

Only one night. Stayed before and thoroughly enjoyed. Lovely bedroom and great shower!

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Hotel Team Leader

AccorHotels certified review
Jem Couples - 14/05/2018

The lady who checked us in was very nice, but when I first came in to the hotel I asked the receptionist about parking - I found her not very helpful! Also we go woken early on Sunday morning by a male cleaner who did apologise but shouldn't have really happened. He had been making rather loud noises outside before hand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J J., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback and am glad to read your kind comments with regards to me on check in time. I will also pass on the details to the team with regards to the information related to parking to improve explanations and directions to be given. I hope to welcome you soon in our hotel and remain at your disposal for any further query. Kind regards. Magalie Real. Front Office Manager

AccorHotels certified review
Debbie B. Couples - 14/05/2018
« Nice hotel but shame about extremely early morning wake up by a member of your staff entering our room at 5.45am »

We had the need to make a complaint while we were there as someone entered our room at 5.45am and shouted hello, which promptly woke us up and we were unable to get back to sleep, then about 7am someone was vacuuming a room above us. Your duty manager was very good in the morning when we checked out and obviously altered him to what happened. He did give us a refund on our breakfast and upgrade, but it was such a shame as we had upgraded to have the relaxation

AccorHotels certified review
Chris Couples - 14/05/2018
« Had a wonderful stay. »

We upgraded to the suite and loved the space and extras.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine B. , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. I am encouraged to hear about your experience of our hotel, facilities and our staff member. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Guest Relations

AccorHotels certified review
. Couples - 14/05/2018
« Mrs »

Was really good. Apart from when booked the stay we were told by the operator the parking was included and no extra charge, but we had to pay for parking for each night- so this needs looking at what is being said by the booking team. Also we had room service and the breakfast was cold when it arrived. Apart from that great hotel and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Hotel Team Leader

AccorHotels certified review
Ray F. Couples - 13/05/2018
« Good value stay »

We had a lovely time at the Mercure. The staff were excellent and the accommodation was equally good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear , We very much appreciate your comments regarding your stay at Mercure Cardiff Holland House and Spa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Why not share your experience with the world?! If you fancy doing so please click the widget below and post a review on our TripAdvisor page! https://www.tripadvisor.co.uk/Hotel_Review-g186460-d295731-Reviews-Mercure_Cardiff_Holland_House_Hotel_and_Spa-Cardiff_South_Wales_Wales.html Once again thank you for choosing to stay with us and we trust your next visit will be as pleasant as the previous one. Best wishes, Ryan Pocock Hotel Team Leader

AccorHotels certified review
Anna Families - 13/05/2018
« Disappointed »

I felt the hotel was tired looking. The swimming pool was dark and water looked murky, the tiles looked like they needed an upgrade. The room carpet wasn’t cleaned around the edges, dust and hairs visible. The bare minimum for guest experiences provided, I had planned to watch a film with my daughter but the TV only had a few channels. The clip to join the beds together was broken and sticking out. The bathroom door had bubbled and peeling paint, the sink was cracked, lots of limescale around the shower door and tiles. 3 out of our 4 towels were thread bare in places. It really wasn’t the comfortable room I was imaging when I booked. I’ve stayed previously in January 2017 and saw a real difference in standards. On the plus, all staff I spoke to during the stay were very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna Bonner, Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House - Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that these problems was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address all problems. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Ryan Pocock Reception Team Leader

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