Hotel - Mercure Cardiff Holland House - Hotel & Spa
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Mercure Cardiff Holland House - Hotel & Spa

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4.0/5 2,719 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 69.00 GBP Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,416 reviews

Our guest reviews for Mercure Cardiff Holland House - Hotel & Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,719 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jamie D. Couples - 19/04/2018
« brilliant »

brilliant two of us had a fab time

AccorHotels certified review
Emma Couples - 19/04/2018
« Would not stay again, very disappointing »

We were "upgraded" however I would hate to think what the quality of our room would have been like had we not been as the room we had was very basic. A premier inn is more appealing. We were unable to shower as had no hot water, and when we complained the response we got was "oh it should be working now"! We were going out so could not wait to see how long it would take to rectify the situation but no attempt to compensate us for the inconvenience was made. At breakfast, there were more staff than customers, but we had to seat ourselves as we were completely ignored, then we were not even offered a tea or coffee, had to make it out of the machine in the corner! Breakfast was below average, no taste to the hot food, unlike some of your competitors where breakfast is a real point of difference. For the price of the stay, and the additional cost of breakfast, we could have stayed elsewhere and had a much more pleasant experience. Very overrated, and a tired hotel now. Service is a huge opportunity.

AccorHotels certified review
Helen Families - 19/04/2018
« Ideal location »

Everything was great apart from the bed, which was very uncomfortable and could feel every spring!

AccorHotels certified review
Angharad W. Couples - 19/04/2018
« Lovely »

It was a very nice hotel, huge bed and bath and lovely room. The hotel was very nice, lovely dinner. Had access to the pall and sanaua etc which we enjoyed and it was a short walk to the city centre. Was all in all a nice experience.

AccorHotels certified review
Anonymous Families - 19/04/2018
« Nice room, friendly staff »

Easy check in, nice room, good breakfast, easy check out

AccorHotels certified review
Anonymous Couples - 19/04/2018
« Mr »

Was really amazing and enjoyable

AccorHotels certified review
David W. Business - 18/04/2018
« Very pleasant stay with all the facilities I required. »

Very comfortable and enjoyed using Spa facilities. Good food and an all round nice experience.

AccorHotels certified review
Josiec Couples - 18/04/2018
« Great stay ' »

a very enjoyable time spent at a lovely hotel

AccorHotels certified review
Anonymous Couples - 18/04/2018
« Big fan of this hotel »

Good experience but rooms starting to show their age

AccorHotels certified review
No I. W. Solo - 17/04/2018
« Disappointing compared to other Mercure places I’ve stayed at and the star rating was more to the 2 or 2.5 end. The spa drew me and that was a great disappointment »

I chose to stay there because I often stay with Mercure without disappointment and because you have a spa. The spa was very very very disappointing. The pool was filthy. I had hair clogging up my goggles, there were stray bandaids floating everywhere, the pool water was cloudy and full of undefined floating things; the timer on the spa was inconsistent, coming in rather randomly, there were children (seemed to be 9 or 10) diving underwater in the spa (!) including a girl with long hair - neither safe for her nor relaxing for me; the steam room was filthy: I could see this because, again, the timer was odd seeming to come on randomly; in contrast the sauna was over dry and set too high compared to the limp heat in the steam room. There were no robes in the rooms for guests to wear to and from the pool area. The house maid tidied the room and refreshed the towels forgetting to leave facewashers. The cheap bed/ensemble was among the most uncomfortable I’ve (not) slept on. The bar fridge was not stocked and not turned on - hardly a problem, except there had been milk spilt inside it and it was filthy. The room gave me the impression that there is an upgrade planned but I’m doubtful I’ll return.

AccorHotels certified review
Anonymous Families - 17/04/2018

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mirta P., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

AccorHotels certified review
Anonymous Couples - 16/04/2018
« Very enjoyable »

We enjoyed our short stay. Hotel is in a good position and the staff very helpful.

AccorHotels certified review
Rebecca Families - 16/04/2018
« Miss »

Lovely hotel and staff friendly, expected there to be complementary tea and coffee in room when we arrived which was dissapointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca P., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

AccorHotels certified review
Philip C. Couples - 16/04/2018

Very impressed with your willingness to change my booking from the snow weekend, thank you that was appreciated. Staff very welcoming and efficient. Only slight blip was in the restaurant on Friday evening, out of 6 red wines on the menu, our first 2 choices were off, as was the fillet steak.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip C., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

AccorHotels certified review
Nell E. Couples - 16/04/2018
« Our stay was very disappointing. »

We felt let down by the spa especially but also the food and lack of cleanliness in the room. The parking of lack of, was not explained to us before our arrival. Our spa treatment got changed with ridiculously short notice so we couldn’t have the treatments payed for. The evening meal was not what we would expect for the price paid and the room was certainly not a 4 star room. Over all we felt let Down as my My partner booked one night in the hotel as he had also booked tickets to see Michael McIntyre this weekend. It was a treat for my birthday and also to cheer me up as I’ve not been well due to being 17 weeks into a difficult pregnancy. My partner decided to book the Mercure as it includes a spa so he booked treatments for us both for this morning. From the moment of arrival we realised this was not going to be quite the relaxing break we were looking forward to. Firstly we were unable to park. I realise now that you don’t provide enough spaces to match your number of rooms. This would’ve been something worth mentioning to guests BEFORE arrival so that they can plan ahead. As I mentioned before I am pregnant and a walk from the NCP at the moment is near impossible at the moment due to medical reasons. We parked on the street in the end which meant going back and for to check the vehicle was safe and topping up the meter throughout the stay. Our room on first appearance was fine. I didn’t expect anything special but I did expect it to be clean. I have attached photos which show it to be anything but. We went down to our dinner thinking at least this will be nice. The staff were very friendly and courteous but unfortunately the food was very poor. The ‘chips’ were terrible and the fish very over cooked and dried out. We didn’t complain as the staff were so lovely and clearly trying to do their best with what they were given to work with. The next morning we woke up looking forward to our treatments but I had to convince my partner to try the breakfast. Breakfast thank goodness was fine and cheered us up. On we went to the spa only to have our mood dampened yet again when they told us our appointments had been changed from 10am to 3pm. We were due to check out at 12 and there was no possibility of us staying longer due to child care commitments. We have emailed the spa break company about this also as we realise it is not only down to the hotel but to them for not adequately communicating with my partner and just changing our treatment time without confirming with us first. We also spoke to a lovely lady called Magala on the front desk who couldn’t apologise enough and assured us that she would do what she could to try to sort out some kind of compensation for all these mistakes. Mercure, we will never be booking with you again and will warn family and friends to do the same.

AccorHotels certified review
Yasmine Couples - 16/04/2018
« Good location, great bedroom, excellent breakfast choice »

Really good location, great views, super speedy check in with very friendly and warm staff. The bedroom was on the 10th floor, very roomy, really comfortable bed. Lovely large bathroom. No noise could be heard from other guests Hairdryer a bit dated, no robes or slippers in room for spa use which is quite unusual for a spa hotel. Great choice at breakfast and food fresh and tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yasmine J., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

AccorHotels certified review
Emma Friends - 16/04/2018
« Ok. »

Although we checked in online the room wasn't ready until around 3pm. The lady on reception (Simonette?) was really helpful and apologetic however it was still a little awkward standing in reception in a dressing gown to collect the key. Spa was lovely as was the room.

AccorHotels certified review
Lady W. Friends - 16/04/2018
« Celebratory Weekend in Cardiff »

On arrival we were pleased that we were given an upgrade to a Privilege room from Classic triple room. Unfortunately when entering the room although initially pleased the room layout did not lend itself to three people. I think the classic triple would have suited us more. There was the sofa bed tucked round to the left and two twin beds round to the right facing the TV. We had to move the sofa bed so we could all be together. The Privilege room should have come with a coffee maker which unfortunately it did not; we only realised this the next morning when looking at the room details. There were also only the standard two mugs and glasses, bathrobes and slippers. The twin beds were comfortable and we had an amazing view of the city. The bathroom was nice also but we would have appreciated more toilet roll. We stayed in 1210 and it was very quiet, we were not disturbed by late night revellers. Ideal location and the upstairs although pricey for drink was well worth it. Very plush and a lovely ambience. We were also impressed by the spa which we used on the Sunday morning.

AccorHotels certified review
Chris M. Couples - 15/04/2018
« Lovely room, and friendly efficient staff »

Excellent. Would come back again as soon as we can.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Hotel Team Leader

AccorHotels certified review
Anna Couples - 15/04/2018
« Great stay »

Great stay, we love staying at the Mercurre. Location is super. Room was comfortable had everything needed. Other hotel facilities were great just a little tired in areas (ripped duvet cover and ink stains, rust and dirt along edges of the pool room and mould on the chair by the pool)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Hotel Team Leader

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