Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 2,796 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 7,746 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,796 reviews
Sue H. Couples - 16/07/2018 AccorHotels certified review
« Lovely weekend break »

We had a great weekend, the hotel was central for everything, we were able to leave the car in the car park and walk everywhere. The staff were extremely helpful especially at reception, the food was delicious, and the pool and spa very relaxing. So we would recommend this hotel to anyone needing a place to stay in Cardiff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear philip H., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Anonymous Families - 16/07/2018 AccorHotels certified review
« Comfortable and clean »

Room was nice clean and comfortable Reception was a pleasant experience, parking was a bit tight but you are limited by the building construction The room could have had an always on socket! So as to charge devices while not in!?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew C., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Prasopporn S. Couples - 16/07/2018 AccorHotels certified review
« Great stay »

We had a great stay at the hotel. I took my partner there for his birthday. Upon advising the hotel this on my booking, a welcome gift with "Happy Birthday" message was left for him in our room which I thought was a lovely touch. It cost the hotel little to nothing for this gesture but brought smiles to our faces and without a doubt future booking. We also had dinner at the restaurant after our spa treatments. This is where we were also made to feel so welcomed by Placido, Louis and Barbina. Placido asked if we were celebrating something special when I came to book a table for dinner. When I said we were celebrating my partner's birthday he said he will do something special, not realising he and team will bring out a plate of cake and even sang happy birthday. It was a lovely surprise. Thank you for help making our stay so memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prasopporn S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

John Families - 16/07/2018 AccorHotels certified review
« A very comfortable and elegant room »

The Mercure was well-located, comfortable, refined and a very pleasant place to stay.

B. Families - 16/07/2018 AccorHotels certified review
« A few disappointments with the hotel but overall we enjoyed our weekend. »

We booked and payed for the accomodation and breakfast in advance and felt like we were pinalised by that at we received an email a few day before arriving offering us breakfast at £10 (we paid full price £16) and on the morning of breakfast we would all say that it dose not stand up to a £16 price. Had better in budget hotels. We had to report a leak in the room, which was investigated by two members of the team. They were unable to resolve it and offered us two double rooms but we had booked the presidential suite to celebrate birthdays so did not wish to be split up. We remained in the room and were compensated for the inconvenience and disappointment, which was well received particularly after feeling like we overpaid already with regards to breakfast. Being on the 15th floor ment that we had amazing views of Cardiff but sadly these were spoilet by very dirty windows that you instructed said view. Which was disappointing. The general decor was good and the suite well furnished and clean. Kitchen area would have benefited from some additional corckery and cutlery. Not enough toiletries in the ensuite for four people (one bottle of shower gel was empty) we could not get the aircon to work on Sunday. Pool was lovely and the decor in public areas was very nice. barstaff and spa staff were very feiendly. Reception team are a little stiff and not in a rush to help you, we didn't get that special feel that they were their to make our stay special. They just did the job. (We also did get a sigh Over the phone when we called to report the water leak).

Phillip Families - 16/07/2018 AccorHotels certified review
« Major issues »

Having stayed at this hotel a number of times will very small issue's that have been put right by the hotel this time was a completely different story. The moment I arrived parking was a serious issue, there seem to be reserved spot's for famous names. I had rang before my stay this time and in the past asking for a reserved spot & was told only disabled get reserved spaces. This was a complete lie as the names on the reserved spot's weren't disabled then I had to disembarked my 2 year old and all our cases outside next to the main road. This issue carried on through my stay and I on check out I am still awaiting my bill electronic (24 hours later) to see if I have been charged for the parking. Then to top this off the Air con failed the second night leaving us with the room raising to 28c thus us checking out early and not offered even a drink of water. Shambles it's a bit like if you name doesn't fit then don't come in, even though I book the most expensive room in the hotel. (Presidential suite)

Sue Couples - 16/07/2018 AccorHotels certified review
« Great night stay. »

Even though we checked in on line we had a long wait for our keys. After that every was good. Lovely room, spacious and clean. Comfy bed. More bar staff needed for the function that evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew G., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Jaki B. Business - 15/07/2018 AccorHotels certified review
« Great room »

The room was excellent and all your staff were lovely but the conference meal was inedible for me as i have to have a very low fat diet for medical reasons. i had asked for this in advance but it didn't seem to be known.

Megan Friends - 14/07/2018 AccorHotels certified review
« Relaxing »

Staff was friendly and helpful. Hotel clean and tidy.

Couples - 14/07/2018 TripAdvisor review
« Great staff »

I booked the hotel to celebrate my partners birthday. There was a little birthday chocolate plate to welcome us, which I felt was a lovely touch. We had spa treatments and dinner at the restaurant. Placido, Louis, Barbina at the restaurant made us so welcomed and surprised my partner with a small cake and even sang happy birthday to him.

Julio Business - 13/07/2018 AccorHotels certified review
« breakfast not included, but charged »

When I di the check-in, I was told that breakfast wasn't included and it would be charged separately, so I had breakfast outside those days. However, when I did the check out, the bill I received reflected that breakfast was included in the price. In other words, I was charged for a service that I was told I wasn't going to receive. The rest was fine

Anonymous Business - 12/07/2018 AccorHotels certified review
« Comfortable as expected »

This is a nice hotel with friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Anonymous Business - 12/07/2018 AccorHotels certified review
« Great two day stay for work »

Excellent as always, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha W., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Jamie Couples - 11/07/2018 AccorHotels certified review
« Good upgrade experience but issues »

It was my partners birthday, the upgrade and drinks voucher was a lovely touch. But the room smelt of drains and wasn't pl3asant at all, it stunk the whole room unless we shut the bathroom door, which then made it really unpleasant when using the bathroom! I assume this is a building wide issue as the spa changing area also smelt. The 1st time using the spa area was also a disappointment, anything but relaxing. There were children screaming and jumping into the pool and toddlers in the jacuzzi. We left after 10 minutes, which is a major shame as the spa was one of the main attraction points for us to visit, as we usually visit St David's or Celtic Manor.

J.hawes Families - 11/07/2018 AccorHotels certified review
« Jan hawes »

Hotel was good.got the room and high floor as requested.reception staff very efficient.downside.food was poor.had room service because of our dog.fish and chips so greasy just couldn't eat them.breakfast tray.milk in a glass.how do you pour that.2 peppers no salt.scrambled eggs like rubber.2nd morning no milk on tray...it's good that the hotel allows dogs but surely you could find a corner where you can eat or just have a drink with your dog.upstairs at the bar a large room with just 6 people in it.that side was disappointing. Staff all very good.

Anonymous Couples - 11/07/2018 AccorHotels certified review
« Disappointing, tired rooms, cold breakfast, poor »

Disappointing, hit by hidden costs of parking albeit in the small print (very small) unwelcoming service to start the trip with. Room was tired, very tired and not as expected. The nice side was being upgraded to privilege as it was our anniversary and a free drink at the bar. The spa was not clean, not enough beds to relax on! Get some chairs as we couldn’t use the faicilities the first time due to overgrounded numbers of beds with towels on and nowhere to sit! Poor! Loads of kids unsupervised splashing around even in the jacuzzi with people sat in. Breakfast in 2 of our three days were cold and unappetising, if I had of paid directly for this I would have given it back! Not good enough. Been sat around far too long but with a good choice of food though. Not enough staff around to cater for controlling of breakfast guests, waited to be seated so did it ourselves after waiting. Bar staff during evening tones were better but still short staffed so had to wait for drinks. Evening meals were nice with choice of bar area or restaurant. Service in the evening let down by waiter saying I couldn’t put the meal on my room!!!! Overal I would not recommend, not stay here again and very disappointed to have stayed! Car parking needs to be sorted out one way of the other. You can’t say free parking just on your site! Make it free or charge! To be free you have to have enough spaces to pro which you don’t have! Therefore for me you need to charge because to come all that way and not be able to park and be told onwell just park on the street is rubbish!!!! Spa area didn’t do anything for me. Door didn’t close on stream room, tiles missing in jacuzzi, hair in drains and nobody seems to have cleaned it.

Ivan B. Friends - 11/07/2018 AccorHotels certified review
« Our stay was what we expected. »

Convenient in the city centre. Breakfast too pricey so we ate in the city, bath towels too small. Tv channels very limited no itv 4?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

John S. Couples - 11/07/2018 AccorHotels certified review
« Good location - great room »

Weekend break - hotel very convenient for the shops castle etc. Booked a priviledge room which turned out to be on the 14th floor so great view - the room was clean & spacious and given the weather had air conditioning which was very welcome. Breakfast was ok if a little noisy as there was a conference on (could really do with a separate area for "normal" guests when this occurs.} Underground parking was fine apart from the charge - whilst most city centre hotels do this £12 a night seems a bit high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Cshahriary Business - 10/07/2018 AccorHotels certified review
« Friendly service, Great location, but the bed wasn't comfortable »

We enjoyed the hotel staff. The breakfast was delicious and the room was nice, our only complaint is the bed. Our bed had two twin box springs pushed together which created this uncomfortable spot I. The middle of the bed. I could also feel the springs through the mattress everytime I shifted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathlin S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Ian C. Business - 09/07/2018 AccorHotels certified review

All went ok on this visit.

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