Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 2,899 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 69.00 GBP Non member rate
From 65.55 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,280 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,899 reviews
Je Couples - 08/12/2018 AccorHotels certified review
« Decent hotel let down by the pc policies »

Hotel is nice, as are the staff. Our stay, however, was spoiled by "Irish travellers" using the spa facilities. Foul language, acting like idiots in the pool area and generally ruining everyone else's experience, only to be told by the spa manager, that, "We know they're a nuisance but we can't refuse them entry" - Very poor.

Gary M. Business - 08/12/2018 AccorHotels certified review
« Mr m. »

Bed old and uncomfortable room looks tired. Bathroom clean ... had a meal fly in wine had to send food back burger was very soggy and said the fat need changing for the chips I don’t think I would go back ...

Ryan Couples - 07/12/2018 AccorHotels certified review
« Not happy »

Book in was 2 and we didn’t get room until 430

Tim K. Couples - 06/12/2018 AccorHotels certified review
« Good location »

Good stay ruined by early wake-up.. due to lift call bell outside room!

Andrew R. Business - 06/12/2018 AccorHotels certified review
« Good »

Business conference

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew R., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I am glad your conference went well and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Dudley Front Office Manager

Ian Business - 06/12/2018 AccorHotels certified review
« Very comfortable and convenient hotel »

Good service, comfortable room and bed, friendly staff. Very tight car park, but I guess you can’t do anything about that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Dudley Front Office Manager

Kj Business - 06/12/2018 AccorHotels certified review
« extremely helpful staff »

great. the receptionist was very helpful with regard to my specific room requirements. room was clean with good facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry Y., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Dudley Front Office Manager

Dale F. Business - 06/12/2018 AccorHotels certified review
« Mr »

It was ok, rooms were nice but I had problems with electrics. I moved to the mercure quite late as I had a really bad experience at another hotel, after staying in mercures previously I expected second to none customer service but tbh it was pretty average, the receptionist seen more interested in taking my money than welcoming me to the hotel, I explained my experience at the previous hotel and she then changed the subject quickly to ‘do you have a car in the carpark?’ The room was clean and as expected but there was an issue with the lights, they were flickering and turning on and off. I called reception and they just said if it happens again we will HAVE to move you. It happened a few times in the night and then in the morning the light switch on the bathroom actually pinged off the wall. Upon checking out I explained all the above, still no apology and just a ‘ok we will look at it’ Not really the standards I’m used to at mercure. Fa…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dale f., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies, especially after the issues you experienced at another hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence both in terms of maintenance and the service you received from the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephanie Dudley Front Office Manager

Mrs K. H. Friends - 06/12/2018 AccorHotels certified review
« Great weekend had by all »

12 girls weekend away for hen party brilliant weekend.Very disapointed hot tub not working but apart from that couldnt fault anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kath H., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I'm so glad the hen weekend was a success. We do apologize that the Jacuzzi was out of service but a new one is being manufactured for us and should be ready to go by February. I will share your lovely comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Dudley Front Office Manager

Karen Couples - 05/12/2018 AccorHotels certified review
« Too noisy! »

Stayed in room 810, woken by roadworks at 7am.

Jane A. Friends - 05/12/2018 AccorHotels certified review

Easy to book, very informative staff and we were well looked after

Sarah Couples - 04/12/2018 AccorHotels certified review
« Average experience »

Friendly staff - overall appearance of hotel was good - Jacuzzi out of order which was disappointing - very uncomfortable bed - dinning package menu average - impressed with spa - good location

Margaret Families - 04/12/2018 AccorHotels certified review
« Excellent »

The room was very comfortable, all staff were helpful, parking was very reasonable compared with other Cardiff hotels- I thoroughly enjoyed my stay and will be booking again soon.

Louise B. Friends - 04/12/2018 AccorHotels certified review
« Not value for money »

Disappointing that when we arrived the room wasn’t ready. The lady on reception did not explain what was happening just picked up the phone. We left our bags at reception and I specifically asked to leave mine flat as I had my evening dress inside, which when we returned had been stood up. We were given a drinks voucher but the lady on reception did not know what drinks were included. The room was spacious however the double bed was 2 single mattresses pushed together which is unacceptable for a £160 room. Also both the shower and sink would not drain properly. When I’d finished in the shower the water was at the level of the tray!

Jon Business - 03/12/2018 AccorHotels certified review
« One night stay - twin room »

Excellent room, spacious and dual aspect - Clean rooms, efficient staff, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan D., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Claire -. C. Friends - 03/12/2018 AccorHotels certified review
« Fantastic room, good facilities lovely location »

booked in at 2 had a lovely corner suite with a gorgeous bathroom and a deep bath.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire W., We very much appreciate your comments regarding your stay at the Mercure C. Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Andrew Business - 03/12/2018 AccorHotels certified review
« Mr S. »

Everything was good, staff very polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Tony K. Couples - 01/12/2018 AccorHotels certified review
« Pleasant stay as usual »

We’ve stayed here on numerous occasions and have always found everything to be spot on

Our hotel has responded to the review
Our hotel has responded to the review

Dear tony K., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Donna Couples - 30/11/2018 AccorHotels certified review
« Excellent service and stay from start to finish »

Had another great stay at this hotel - fantastic room with excellent views of the city

Dev P. Couples - 30/11/2018 AccorHotels certified review
« Not worth 4 star »

Location of the hotel is perfect for Cardiff Central, parking is an issue where you have to pay, their spa services are fully booked prior to guest arrival so my pregnant wife couldn't avail any leisure pamper. We wanted to extend a night stay due to weather conditions and informed a day earlier and they offered a rate double of my two nights stay. Being a member of accor. The hotel true value is 2 or may be 3 star. Thus their avg price per night should be 40-60 pounds to compared to I paid a hundred plus.

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