Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 2,886 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,185 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 2,886 reviews
Couples - 12/11/2018 TripAdvisor review
« Mercure Cardiff Holland House Hotel and Spa »

Stayed here for my wife's birthday. It has a fabulous location, 5 minutes walk from the shops in the city.The staff were great and we were even upgraded. My wife was greeted with "Happy Birthday" and we received a small plate of chocolates in the room with a chocolate written birthday greeting - Nice touch.£81 for room and breakfast is brilliant value.I booked the spa and treatments for my wife, whilst I used the pool and they were great too.Breakfast was 'buffet style' with continental cheeses and very good bean to cup coffee.Would definitely stay again.

Sparv Business - 11/11/2018 AccorHotels certified review
« Mrs P. »

Another great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stacey P., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Anonymous Couples - 11/11/2018 AccorHotels certified review
« Good comfortable stay in hotel »

Good sized room with large comfortable bed and good facilities. The food was really nice we tried breakfast as well as room service. The only slight negative is that I think the plumbing in the room may need reviewing as the water in the shower didn’t drain away as quickly as it should and the hot tap on the bath did not work. We were also unable to park in the hotel parking which was quite a tight squeeze around and then get a ticket to get out of the car park. I’m just wondering if there is a way of highlighting the carpark is full before driving into it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise T., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Sonia S. Couples - 11/11/2018 AccorHotels certified review
« Very good stay in a great location »

The hotel was lovely, and we got two free drinks for my boyfriends birthday which was a nice touch. The room was big and comfortable, but there was a building site outside the window which was very noisy, this was the only negative of the room. The treatment we booked was really good, the upstairs spa was so relaxing. It was really disappointing that the jacuzzi wasn’t working, and the pool was hard to enjoy once people came to use it for lengths, but it was still a nice day. The 3 course dinner we had in the restaurant was lovely, it was a limited set menu but the food was delicous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonia S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Gill Business - 10/11/2018 AccorHotels certified review
« Room was spacious but looked tired and worn. »

The hotel reception and bar look fresh and welcoming. The room was spacious, but tired and worn, carpet stained, windows dirty, decor needs a complete refurbishment. Ridiculous price for breakfast. Have paid less in London.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian P., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryan Pocock Reception Supervisor

Brian C. Couples - 10/11/2018 AccorHotels certified review
« Mr c. »

Wonderful break

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian c., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Peter Couples - 08/11/2018 AccorHotels certified review
« Very happy »

Positive

Jky Business - 08/11/2018 AccorHotels certified review
« Good stay, staff very friendly but building site work next door starts early and very noisy »

Didn't know there was building work going on next door, very noisy from 8am. Wouldn't like to have been at hotel on holiday. Staff very helpful and friendly. Good location for city centre.

Kimberley C. Families - 08/11/2018 AccorHotels certified review
« Very disappointed. »

Was a treat night and spa experience with my mum. The spa treatment was brilliant and cant fault the staff but the Jacuzzi was out of order and had been for months. This was not mentioned when booking. The hydropool, i assume, was the jaccuzi so also out of action. The pool was cold and smelled. We couldn't find any staff in the spa and was left to find the refreshments room in our own. Under staffing maybe?. The toilet in the spa was out of order so had to go into the bar to use the facilities there. To my dismay there was a large function taking place and felt very uncomfortable wandering in with my swimming costume and gown on. This was suppose to be a relaxing experience which failed miserably. My mother an i had our treatments and left the hotel rapidly feeling deflated. The room was nice but dusty. The food in the resturant was also good.

Del Couples - 08/11/2018 AccorHotels certified review
« Great room and service »

Well it was freezing outside and colder inside, air con had issues, but love the hotel and the staff were great

D. Families - 08/11/2018 AccorHotels certified review
« comfortable stay but wouldn't choose it specifically for a spa experience again »

Booked specifically for the spa for daughter's birthday. Disappointed that hot tub was broken and out of use - wish they'd told me that when I booked! Also paid extra for additional add on treatment for foot massage - and was told in no uncertain terms after the event....that it didn't include the feet!!!! More disappointing was the therapist attitude to my complaint. Rather spoiled my daughter's birthday (although my massage was very good). Then there were workmen drilling and banging above the pool on the day. Not a great spa experience! Nice hotel though and lovely meal, and good location. Have been before, and that's why we came back. Sadly I would think twice now!

Stewart G. Families - 08/11/2018 AccorHotels certified review
« A great hotel to stop in »

A very convenient hotel for the Cardiff City Centre Very professional staff The bedroom more like an apartment The evening meal was first class The breakfast was also first class

Jonathan Couples - 07/11/2018 AccorHotels certified review
« Great »

Ok room Apart from strong smell of paint in hallways Some parts of the room looking tired Didnt complain as no major problem but not the best room for the cost

Mrs N. Families - 07/11/2018 AccorHotels certified review
« Ok »

Booked as been recommended. Room was dated. Food trays left outside room upon arrival from previous guests. Swimming pool cold & overrun by spaday guests. Not able to use Gourmet card in bar at weekends even though terms on card say 'not to be used on Saturday' -doesn't mention not using it Sundays...

Gemma Couples - 07/11/2018 AccorHotels certified review
« Miss »

The hotel was modern, clean and the room was huge. Check-in was smooth and easy. The hotel has parking facilities which is great and is in a central location.

Leah Couples - 07/11/2018 AccorHotels certified review
« Excellent »

Really impressed with the hotel. Staff at reception and the spa were excellent and so friendly. Room was spacious and clean. Loved the local pictures and Welsh touches.

Our hotel has responded to the review
Our hotel has responded to the review

Dear leah W., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Anthony T. Couples - 06/11/2018 AccorHotels certified review
« Satisfied with staff and room »

Finding your car park was not good as we could not see any signs to tell us where it was. Booking in was good, staff were very pleasant. Room was excellent but felt carpet needed updating, toilet paper could do with upgrading.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony T., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Anonymous Business - 06/11/2018 AccorHotels certified review

Still waiting for my emailed receipt

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mair E., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. I am sorry to see that the invoice was not sent, rest assured i have now sent an invoice to the email address provided. Sincerely, Ryan Pocock Reception Supervisor

Malcolm B. Couples - 06/11/2018 AccorHotels certified review
« Scotland v Wales »

A city centre hotel that is very well placed for visiting the Principality stadium. Friendly and welcoming with all the facilities you need when you are on a rugby trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Shaun Couples - 05/11/2018 AccorHotels certified review
« great stay, amazing food »

We stayed on the 14th floor in one of the premier rooms and had fantastic views all across the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun H., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

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