Mercure Cardiff Holland House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,125 reviews
Mercure Cardiff Holland House Hotel & Spa
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD
cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodations

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Superior Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 33
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Privilège Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Classic Triple room with three single beds

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Deluxe Suite with spacious living area and city views

  • Max. number of persons: 2
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Presidential Suite with separate living area and stunning views across the city

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Photo non contractuelle / Strictly non binding

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

9,166 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,125 reviews

Gary was always

TripAdvisor rating 4.0/5

394contact Friends getaway - 13/11/2019 TripAdvisor review

As each time the staff at mercure Cardiff make each stay unique and ensure that our stay it’s pleasant witch they always manage to do . So thank you again for everything and for always providing a warm and home feeling environment thank you and see you soon

Perfect Suite experience

Customer review rating 4.2/5

Carsten Friends - 06/11/2019 Confirmed reviews AccorHotels

The Suite we were given was very good, the service excellent and we were very pleased.

Wonderful Stay

TripAdvisor rating 4.0/5

ieuanwyn1994 Solo travel - 06/11/2019 TripAdvisor review

My stay was blissful. Maria on check-in was great, plenty of character there. Spa was great. Rooms well kept, slightly cold (715) but otherwise lovely. Bar staff really nice and welcoming. Restaurant has wonderful food

We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Dog Friendly Stay at The Mercure Cardiff

Customer review rating 4.2/5

Patricia Solo - 05/11/2019 Confirmed reviews AccorHotels

I wanted to stay at The Mercure to see how dog friendly the Hotel really was. When I arrived, the Receptionist told me the dog cannot go in the public areas. I had phoned to ask about this prior to my stay. I asked her to check with someone and they eventually said I could go in the Bar area. When I went to the Bar, the Bar waitress said my dog wasn’t allowed anywhere in the Bar. The Manager of the Restaurant came and said it was ok. So eventually I had a meal in the Bar with my (small) dog and it was fine. The room was spacious had a Super King size bed, views of Cardiff from two sides of the room. It was on the 11th floor. I also had a Bath and a Shower. Also a free bottle of wine. Altogether a most enjoyable stay. I thought £15 a night for one small dog a bit steep, if you stayed longer, as the room would only need cleaning once.

Not quite good

Customer review rating 4.2/5

S. M. Families - 05/11/2019 Confirmed reviews AccorHotels

Contacting the reception was impossible on arrival could not find the reception and was told no parking on site the sign posting was not clear overall

Poor desk and room service

Customer review rating 4.2/5

Tony C. Couples - 05/11/2019 Confirmed reviews AccorHotels

Room clean, however poor quality toiletries for a four star hotel. Room service contacted three times for a bucket of ice and glasses, never arrived, but I did find them outside a room down the corridor? Tried to contact front desk, repeatedly no reply.

Showers not working and not informed of car park charges

Customer review rating 4.2/5

Darren Friends - 05/11/2019 Confirmed reviews AccorHotels

Room was good but let down by inoperative shower. As there were 3 of us staying in the room and unable to shower, this was not good. Also after the weather conditions in Cardiff, where we got soaked, we were unable to shower on our return to the hotel. We were also not informed of the car park charges on booking.

Relaxing and enjoyable

Customer review rating 4.2/5

Steve Couples - 05/11/2019 Confirmed reviews AccorHotels

Efficient check in, immaculately clean, excellent facilities and profession staff

Excellent overnight hotel

Customer review rating 4.2/5

Teresa Couples - 04/11/2019 Confirmed reviews AccorHotels

Friendly, helpful, professional staff. Clean room and bathroom. Lovely swimming pool and varied buffet breakfast.

Ok.

Customer review rating 4.2/5

Anonymous Couples - 04/11/2019 Confirmed reviews AccorHotels

Staff very nice. Hotel room clean but was cold .Spa nice but sadly we had to leave due to the extreme use of chemicals in the jacuzzi .

Customer review rating 4.2/5

Excellent H. F. ,. O. U. S. F. B. W. B. S. P. T. V. W. B. A. H. Couples - 04/11/2019 Confirmed reviews AccorHotels

Very friendly excellent service

Mrs Sue F.

Customer review rating 4.2/5

Sue F. Couples - 04/11/2019 Confirmed reviews AccorHotels

I tried to book via le accor. Not offered a competitive price to other sites so booked through avios. I had been advised Parking would be Reserved. It was not. Luckily there was a space. The Bathroom was not clean. Only One Bath Towel for two people. No basic toiletries Tea / Coffee. No Coffee. No Biscuits The Bar Staff were so badly trained an impolite. Firstly I asked for the cocktail menu I was told we don’t serve cocktails? I then ordered a premium gin & tonic and magnets cider. The lady promptly poured All the tonic in the drink. I said I didn’t want all the tonic in the drink she replied oh well it’s too late it’s all in the drink!! I asked her to put another gin in the existing drink she proceeded to make another gin & tonic she could not understand what I was asking for. I also ordered bottled magners cider over ice she poured a pint of draft. I did not accept this drink she huffed and puffed then poured the correct drink. We then went out for dinner. On the way out asked for a recommendation. They could not even tell us where there was a decent restaurant. The reception was very busy with a private function and had All the attention of All the staff. Sod the paying hotel guests!! On our return we had another drink in the bar. Another bad experience I ordered a double premium brandy and a double money’s shoulder. The Brandy was not served in a warmed Barney glass and when you are paying £10.00 a shot £20.00 for a double the bar staff should know how to serve it. Not only in the wrong glass and freezing cold the Brandy was cloudy. Clear in the bottle, cloudy in the glass. I asked for this to be changed and she said “why what’s wrong with it” The drink should not have been served it was either a dirty glass or dirty measure!! The double monkeys shoulder was served over ice when I asked for No Ice. She would not change the drink. Whilst sitting in lounge drinking our nightcap it became clear Cocktails are served as several were ordered yet I was told No Cocktails are served? The Bed and pillows were really uncomfortable. Pillows like rocks. Hard bed. I slept on the floor with my coat as a pillow it was more comfortable than the bed. Breakfast. No one on the checkin point. Plates cups glasses everywhere. No fried eggs, hard bacon. No white bread out. Very poor show. Check out. At the bar we were not given a copy of the bill. We only had two rounds of drinks yet Three rounds were on the bill. The reception could not print out the bar tab? We had booked our stay via Avios. Given the worst room possible. We are le accord members but to book through directly was £50.00 more than avios or secret escapes. Surely this is not good for your loyalty program. I expected to be offered the same rate as secret escapes & avios All in all a bad experience. I would not return.

Uncleaned on arrival

Customer review rating 4.2/5

Anonymous Business - 03/11/2019 Confirmed reviews AccorHotels

Toilet had been used, had to request it be cleaned. The Fridge didn't have water, the WiFi was problematic, The heating in the room didn't work. Ended up requesting a room move.

Relaxing

Customer review rating 4.2/5

A P. Business - 03/11/2019 Confirmed reviews AccorHotels

A short business trip. Staff were friendly and helpful, the room was larger than expected and well cleaned. Hotel Is well located

Good

Customer review rating 4.2/5

Ebrahim E. Business - 01/11/2019 Confirmed reviews AccorHotels

Good

Hotel above 4* feel.

Customer review rating 4.2/5

Dr M. Business - 01/11/2019 Confirmed reviews AccorHotels

Stayed in many hotels internationally for business purposes. Currently residing her weekly. This 4* feels at/above it’s listed level. Laura who checked me in was attentive, professional and accommodating throughout the stay; she deserves to be working at a Four Seasons Resort in the Indian Ocean. Car park was a little tight however during the stay, although spaces were available during a busy period when filming for a Hollywood movie. Mindful if you have a medium sized SUV. Gym is decent - squat rack, bench and cable with DBs going up to 36-38kg.

Customer review rating 4.2/5

Anonymous Families - 31/10/2019 Confirmed reviews AccorHotels

Stay was ok. Seemed a lot going on at the hotel with it being used as a film set for the duration of our stay which we were not aware of.

Mr

Customer review rating 4.2/5

Anonymous Business - 30/10/2019 Confirmed reviews AccorHotels

I've stayed at the Mercure Cardiff a number of times now.Always been a pleasant experience. Room - comfortable and spacious.Although shower door on recent visit wouldn't shut. Dining - quality evening meal & breakfast. Staff - friendly and helpful. My preferred hotel when in Cardiff.

Very comfortable stay

TripAdvisor rating 4.0/5

Dalmatian D Family - 30/10/2019 TripAdvisor review

Great room, great view from 6th floor. Good facilities including iron. Car park a little small and £14 for overnight stay but is situated below hotel which is good if weather adverse. Enjoyed our family stay.

We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal General Manager

Disappointed in service

TripAdvisor rating 4.0/5

Pringle19 Friends getaway - 30/10/2019 TripAdvisor review

Stayed last weekend when filming was taking place. Sent an email on Sunday but no response or acknowledgement! ‘We checked out today and liked the hotel. However we were disappointed that we were not informed about the filming by the hotel. More importantly no mention of any disruption or noise was mentioned during our stay or any apologies for any inconvenience they may cause. During the night we were woken by bangs and noises from outside. We had not anticipated this and only expected it to happen during the day once we were aware. The hotel would have been forewarned and it would have been appreciated for the hotel to have considered the impact of the disruption to the guests rather than just closing the blinds! A note in the rooms or notices in the lifts would have been sufficient rather than total silence. ’

Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wael Elassal General Manager.
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in cardiff