Mercure Cardiff Holland House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 2,997 reviews
Mercure Cardiff Holland House Hotel & Spa
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Room 1

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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD
cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Currently, close to our hotel

Cardiff City Hall, visit

From 01/01/2013 to 31/12/2019

At 767 m

Hay Festival, literature festival

From 23/05/2019 to 02/06/2019

At 966 m

Cardiff Castle, visit

From 01/01/2019 to 31/12/2019

At 1 km

Our accommodations

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Room with panoramic views across the city

  • Max. number of persons: x2
  • Area: From 33
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Privilège Room with panoramic views across the city

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Classic Triple room with three single beds

  • Max. number of persons: x3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Deluxe Suite with spacious living area and city views

  • Max. number of persons: x2
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Presidential Suite with separate living area and stunning views across the city

  • Max. number of persons: x4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Photo non contractuelle / Strictly non binding

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more
Mercure Cardiff Holland House Hotel & Spa Meeting Room

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

8,784 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,997 reviews

A last minute stay in a comfortable room

Customer review rating 4.2/5

Adam G. Friends - 16/05/2019 AccorHotels certified review

Generally very good. My only disappointment was how early the bar shut.

Outstanding

Customer review rating 4.2/5

Chris P. Couples - 16/05/2019 AccorHotels certified review

Very enjoyable A clean hotel with very professional staff.

A lovely break from the usual routine - very relaxing

Customer review rating 4.2/5

S M. Couples - 15/05/2019 AccorHotels certified review

The hotel was perfect setting for visit to Cardiff city. Easy walking distance for access to shops, the castle and theatres. The spa is very relaxing and treatments available. Our breakfast was very filling and tasty.

Absolutely wonderful

Customer review rating 4.2/5

Kirsty C. Couples - 15/05/2019 AccorHotels certified review

We really appreciate the extra mile that you went as you were aware it was our birthday treat! Prestige room was absolutely amazing and from start to finish we had such a lovely time. Thank you so much!

Absolutely fabulous

Customer review rating 4.2/5

P F. Business - 15/05/2019 AccorHotels certified review

I was upgraded and given a very nice room. I could not be happier. The room was eternally spacious and the bathroom was equally big.

Customer review rating 4.2/5

K A. S. Friends - 14/05/2019 AccorHotels certified review

Lovely room. Clean and impressive view.

Incredible experience

Customer review rating 4.2/5

John S. Couples - 14/05/2019 AccorHotels certified review

It was our 10 year anniversary and all the staff and management made our stay amazing, with champagne and chocolate in the room on arrival and a drink in the bar. This is why we always return to the hotel year after year Thank you again

Fabulous hotel, close to shopping area

Customer review rating 4.2/5

Sara M. Friends - 13/05/2019 AccorHotels certified review

Hotel was clean, friendly staff , nice spa and room was huge . Breakfast was good too. Walking distance to shopping centre so great location

Dear Sara M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Superivosr

Excellent stay

Customer review rating 4.2/5

Garyh Couples - 13/05/2019 AccorHotels certified review

Stayed for just the one night (unfortunately). Car park was small and limited spaces, costing £14 per 24 hours and as others have said, difficult for larger vehicles. Inside of the hotel was very nice, modern and warm welcome. My special requests were noted and we were given room 1111 which, for a standard room, was outstanding. It was huge, with separate seating area and bedroom, very comfy bed, and panoramic windows overlooking the Bay, and the city centre. The room was very clean, everything worked, absolutely no complaints at all. Had a drink in the hotel bar which was again, very comfortable with nice decor. Popped into the spa for a swim and to use the jacuzzi, again, the area was clean and everything was working. Location wise, just a 5 minute stroll into the city centre. Had a great nights sleep as well, and a very friendly check out the next morning. Will definitely stay here again in the future.

Dear Gary H., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Superivosr

Pleasant and positive stay.

Customer review rating 4.2/5

Ellis Couples - 13/05/2019 AccorHotels certified review

Pleasant stay at the hotel once again. Only disappointment was an expensive 30-minute massage which lasted only 19 minutes.

Dear Ellis B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Superivosr

An oasis of calm in the centre of Cardiff

Customer review rating 4.2/5

Lindsay W. Families - 12/05/2019 AccorHotels certified review

I booked the room as a birthday treat for my daughters 21st birthday. It was perfect! The room was amazing! It was a standard room but it had floor to ceiling windows on 2 sides. We were on the 11th floor and the views were amazing! The room was so spacious and light. The bathroom was lovely too with a bath and a shower, and the shower was brilliant! We used the gym and the pool, which were great. All the staff were warm, friendly and helpful. My only complaint is that the car park cost £14! Otherwise everything was perfect and I will definitely stay there again. Thank you.

Dear Lindsay W., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Superivosr

One night away in Cardiff

Customer review rating 4.2/5

Anonymous Friends - 12/05/2019 AccorHotels certified review

Had a very pleasant stay. Our room was ready on arrival and had a lovely few. Everything was nice and clean!

Dear Anne W., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Beautiful Room

Customer review rating 4.2/5

Desri D. Couples - 11/05/2019 AccorHotels certified review

The room was lovely, The staff were great but what was left in the bathroom was a bit shocking, I did report it & only reason i did that was so you could deal with housekeeping, if we dont tell you, you dont know.

Lovely hotel and spa. Spoilt by the bar and restaurant.

Customer review rating 4.2/5

Vicky W. Friends - 10/05/2019 AccorHotels certified review

Bar had no Sauvignon Blanc or Chardonnay (even though it was on the price list). Starter in restaurant had corner of slate/plate missing. Breakfast cold plates!!! Hotel was lovely, reception very pleasant and efficient. Rooms were spacious and very clean. Spa was very relaxing, very good massage and facilities. Spa staff were excellent

Mr Adrian J.

Customer review rating 4.2/5

Mr A. J. Couples - 08/05/2019 AccorHotels certified review

Our overall stay was very enjoyable apart from my wife did comment that the room seemed cold and our amazing views from the 15 floor were somewhat spoilt by the glass being dirty. Oh and a cracked pain of glass.

Dear Adrian J., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Very good service, dated hotel.

Customer review rating 4.2/5

Anonymous Couples - 08/05/2019 AccorHotels certified review

The hotel is dated, the interior of the rooms could be improved to be made more cheerful. However, it was clean and comfortable. The service was extremely good. All staff - reception, spa, restaurant, chamber maids - were all very polite and helpful. Breakfast was plentiful and with good choice. The spa is ok, although the swimming pool is dark, but lanes were provided. Car park is secure and provided at a reasonable price. Overall, very good and would come back again.

Dear Ana H., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Excellent stay, once again

Customer review rating 4.2/5

Peter W. Families - 08/05/2019 AccorHotels certified review

Very comfortable stay - and even better room than on previous stays. Only problem was that hotel car park was full

Dear Peter W., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Like the hotel very much.

Customer review rating 4.2/5

Peter Business - 08/05/2019 AccorHotels certified review

Room was very comfortable and well equipped. Restaurant was good.

Dear Peter L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Just what we asked for.

Customer review rating 4.2/5

Anna Families - 07/05/2019 AccorHotels certified review

Had a lovely experience at the Mercure. Booked the package deal of bed breakfast evening meal and spa treatment. The only thing I would comment on is a very limited evening meal option.

Dear Anna F., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Extremely satisfied with my visit

Customer review rating 4.2/5

G Business - 07/05/2019 AccorHotels certified review

Extremely satisfied with my visit. I booked via email

Dear Gerard R., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor
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