Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 2,792 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 7,733 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,792 reviews
Couples - 14/07/2018 TripAdvisor review
« Great staff »

I booked the hotel to celebrate my partners birthday. There was a little birthday chocolate plate to welcome us, which I felt was a lovely touch. We had spa treatments and dinner at the restaurant. Placido, Louis, Barbina at the restaurant made us so welcomed and surprised my partner with a small cake and even sang happy birthday to him.

Anonymous Business - 12/07/2018 AccorHotels certified review
« Comfortable as expected »

This is a nice hotel with friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Anonymous Business - 12/07/2018 AccorHotels certified review
« Great two day stay for work »

Excellent as always, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha W., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Jamie Couples - 11/07/2018 AccorHotels certified review
« Good upgrade experience but issues »

It was my partners birthday, the upgrade and drinks voucher was a lovely touch. But the room smelt of drains and wasn't pl3asant at all, it stunk the whole room unless we shut the bathroom door, which then made it really unpleasant when using the bathroom! I assume this is a building wide issue as the spa changing area also smelt. The 1st time using the spa area was also a disappointment, anything but relaxing. There were children screaming and jumping into the pool and toddlers in the jacuzzi. We left after 10 minutes, which is a major shame as the spa was one of the main attraction points for us to visit, as we usually visit St David's or Celtic Manor.

J.hawes Families - 11/07/2018 AccorHotels certified review
« Jan hawes »

Hotel was good.got the room and high floor as requested.reception staff very efficient.downside.food was poor.had room service because of our dog.fish and chips so greasy just couldn't eat them.breakfast tray.milk in a glass.how do you pour that.2 peppers no salt.scrambled eggs like rubber.2nd morning no milk on tray...it's good that the hotel allows dogs but surely you could find a corner where you can eat or just have a drink with your dog.upstairs at the bar a large room with just 6 people in it.that side was disappointing. Staff all very good.

Anonymous Couples - 11/07/2018 AccorHotels certified review
« Disappointing, tired rooms, cold breakfast, poor »

Disappointing, hit by hidden costs of parking albeit in the small print (very small) unwelcoming service to start the trip with. Room was tired, very tired and not as expected. The nice side was being upgraded to privilege as it was our anniversary and a free drink at the bar. The spa was not clean, not enough beds to relax on! Get some chairs as we couldn’t use the faicilities the first time due to overgrounded numbers of beds with towels on and nowhere to sit! Poor! Loads of kids unsupervised splashing around even in the jacuzzi with people sat in. Breakfast in 2 of our three days were cold and unappetising, if I had of paid directly for this I would have given it back! Not good enough. Been sat around far too long but with a good choice of food though. Not enough staff around to cater for controlling of breakfast guests, waited to be seated so did it ourselves after waiting. Bar staff during evening tones were better but still short staffed so had to wait for drinks. Evening meals were nice with choice of bar area or restaurant. Service in the evening let down by waiter saying I couldn’t put the meal on my room!!!! Overal I would not recommend, not stay here again and very disappointed to have stayed! Car parking needs to be sorted out one way of the other. You can’t say free parking just on your site! Make it free or charge! To be free you have to have enough spaces to pro which you don’t have! Therefore for me you need to charge because to come all that way and not be able to park and be told onwell just park on the street is rubbish!!!! Spa area didn’t do anything for me. Door didn’t close on stream room, tiles missing in jacuzzi, hair in drains and nobody seems to have cleaned it.

Ivan B. Friends - 11/07/2018 AccorHotels certified review
« Our stay was what we expected. »

Convenient in the city centre. Breakfast too pricey so we ate in the city, bath towels too small. Tv channels very limited no itv 4?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

John S. Couples - 11/07/2018 AccorHotels certified review
« Good location - great room »

Weekend break - hotel very convenient for the shops castle etc. Booked a priviledge room which turned out to be on the 14th floor so great view - the room was clean & spacious and given the weather had air conditioning which was very welcome. Breakfast was ok if a little noisy as there was a conference on (could really do with a separate area for "normal" guests when this occurs.} Underground parking was fine apart from the charge - whilst most city centre hotels do this £12 a night seems a bit high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Cshahriary Business - 10/07/2018 AccorHotels certified review
« Friendly service, Great location, but the bed wasn't comfortable »

We enjoyed the hotel staff. The breakfast was delicious and the room was nice, our only complaint is the bed. Our bed had two twin box springs pushed together which created this uncomfortable spot I. The middle of the bed. I could also feel the springs through the mattress everytime I shifted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathlin S., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Ian C. Business - 09/07/2018 AccorHotels certified review

All went ok on this visit.

Anonymous Couples - 09/07/2018 AccorHotels certified review
« Comfortable and convenient »

Beautiful room [1111] as a result of an upgrade. The bar was very noisy, as a result of a Literacy Convention using it for group readings!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon J., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Melissa Couples - 09/07/2018 AccorHotels certified review
« Miss Melissa Y. »

It was lovely, we have stayed at this hotel many times. The only problem was they gave us just over half of one toilet roll and there were people in the room next to us blasting music all day until around 2am.. you don’t expect that when you pay £165 for a room. Also the other times we stayed there when we’ve paid that much for a king room they provided bottles of coke and a bottle each of juice in the fridge and there was just 2 bottles of water. Just expected more for the price we paid.

Anonymous Couples - 08/07/2018 AccorHotels certified review
« Convenient for Cardiff centre and bay. »

We had a good sized room and although some fixtures and fittings looked tired it suited our needs. Breakfast was the usual hotel standard, nothing special. Staff were welcoming and friendly.

Shane D. Couples - 08/07/2018 AccorHotels certified review
« The room was very tired and had not been occupied for some time. »

Disappointed;- dusty, tired room, finger-marks on surfaces & mirrors. Tired bed sheets, On a plus the shower was good, very invigorating, plenty of pressure and hot water. Good bath with good water temperature. The TV was not good, very few channels and a line down the centre of the screen. We had an upgrade from superior to room 1206 (Premier?) amazing views of Cardiff and the surrounding area. The room included mini bar and coffees (tiny mini bar, tiny bottles, one tiny full-fat coke, one tiny Diet Coke, one tiny britvic orange and a tiny lemonade. One bag of crisps and one chocolate bar) coffee;- 3 nesspresso pods! how is this supposed to work with two adults staying? Both of us enjoy a cool refreshing drink and copious amounts of proper coffee. Breakfast was good, sadly the coffee wasn't good and there were many dirty tables. The few staff that were clearing tables simply wiped the table debris onto the floor or chairs. The table cutlery came in a random black cardboard pocket this also included a paper napkin. Breakfast was varied, well stocked and well maintained. It's a shame that the 'front of house let the kitchen / chefs down'. We realise that the centre of Cardiff is an expensive place to stay, we were hoping for the usual 'Mercure' quality and standards that we have experienced previously at other hotels in your group.

Gary G. Couples - 08/07/2018 AccorHotels certified review
« Just an overnight stay, but good quality and friendly »

Good check in, friendly front desk staff , car park very tight but useful. Breakfast was good quality and easy. Unfortunately we did not have time to use the other facilities

Jon Couples - 07/07/2018 AccorHotels certified review
« Fantastic. »

Had a wonderful stay for our anniversary. The room upgrade was an unexpected surprise and was lovely to experience. The food was really nice. Every member of staff we saw was polite and friendly....we loved that when we were in the lift, any staff member who also came in the lift have a genuine and warm greeting... We will be back! Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon, We very much appreciate your lovely comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Collette Davis Guest Relations

Jill C. Solo - 07/07/2018 AccorHotels certified review
« pleasant stay in Cardiff »

nice reception staff not enough parking room good breakfast good but could do with big pots of tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jill C., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Kim Families - 06/07/2018 AccorHotels certified review
« Miss »

This is not the first time I have stayed at this hotel. Upon mentioning we had a birthday we were offered a drink at the bar which was lovely after a spa treatment. Lovely experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberley M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Alex Couples - 06/07/2018 AccorHotels certified review
« Comfortable and luxurious »

Room was comfortable and clean, and the facilities such as pool and sauna were clean and luxourious. We felt comfortable around the hotel and was helped by staff when we needed it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandria E., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Anonymous Couples - 06/07/2018 AccorHotels certified review

Very nice hotel facilities very good and staff very friendly always smiling and willing to help

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Kind Regards, Collette Davis Guest Relations

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