Mercure Cardiff Holland House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 2,982 reviews
Mercure Cardiff Holland House Hotel & Spa
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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf Nearby
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD
cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodations

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Room with panoramic views across the city

  • Max. number of persons: x2
  • Area: From 33
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Privilège Room with panoramic views across the city

  • Max. number of persons: x2
  • Area: From 26
  • Views: City side, Panorama view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Classic Triple room with three single beds

  • Max. number of persons: x3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Deluxe Suite with spacious living area and city views

  • Max. number of persons: x2
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Presidential Suite with separate living area and stunning views across the city

  • Max. number of persons: x4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Photo non contractuelle / Strictly non binding

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690 m²

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more
Mercure Cardiff Holland House Hotel & Spa Meeting Room

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

8,697 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,982 reviews

not good poor comunication ,no hot water to shower,expensive drinks ,a lot of building work around

Customer review rating 4.2/5

Will L. Couples - 16/04/2019 AccorHotels certified review

poor

Will definitely be back

Customer review rating 4.2/5

Katherine S. Friends - 16/04/2019 AccorHotels certified review

Lovely stay, such comfy beds and duvets. Spacious rooms, great food and very helpful staff

Customer review rating 4.2/5

Anonymous Couples - 15/04/2019 AccorHotels certified review

1. Couldn’t park at the hotel, never happened before as I have stayed here on numerous occasions. 2. Charged double at the car park even with the voucher. 3. Was made to pay again at checkin even though it was paid in full three weeks prior. 4. At the spa ( even though at booking told them my wife was pregnant) they said they would note it, and let me book a back massage, when my wife went down was told they didn’t know she was pregnant, but she could have the back massage..... not a nice experience on your side hanging on to the bed. But the facial she had was very good.

Birthday Celebrations

Customer review rating 4.2/5

C. Friends - 14/04/2019 AccorHotels certified review

Excellent, staff lovely and helpful, great location, rooms were clean and nicely furnished.

Courtesy, Care, Consideration and Kindness!

Customer review rating 4.2/5

Daffrey Friends - 13/04/2019 AccorHotels certified review

This was such a special occasion. My friend of over 47 years was turning 50! The Mercure Cardiff was the perfect choice for our pampering get away! The staff couldn’t have been more helpful and the special touches and thought made my friend feel like she was a VIP customer. Thank you to all the staff!

Fun and relaxing

Customer review rating 4.2/5

Erin Friends - 13/04/2019 AccorHotels certified review

I booked a spa night for me and my friend for her birthday, we had a great time! Food was lovely and very relaxing

More attention needed

Customer review rating 4.2/5

Johnny G. Business - 12/04/2019 AccorHotels certified review

It was functional for my needs, but small changes could make the stay so much better. Such as updating your towels so it doesn’t feel like you are exfoliating when you use them. The sheets and pillow cases were also very tired. Breakfast was mostly good, but although I asked for a pot of tea, I didn’t receive one. This has happened before.

Mr

Customer review rating 4.2/5

Dave Couples - 12/04/2019 AccorHotels certified review

Fantastic only drawback was having to pay for parking when I had paid for accommodation and on one occasion had no space to park downstairs

Miss

Customer review rating 4.2/5

Anonymous Business - 12/04/2019 AccorHotels certified review

Excellent! The staff very kindly gave us a privilege room and it was a lovely stay. Very good facilities :)

Brilliant

Customer review rating 4.2/5

Susan B. Families - 12/04/2019 AccorHotels certified review

Lovely perfect

Superb!

Customer review rating 4.2/5

John E. Couples - 12/04/2019 AccorHotels certified review

Staff all amazingly helpful

Super stay

Customer review rating 4.2/5

Susie Couples - 12/04/2019 AccorHotels certified review

We had a great 3 night stay at the hotel, our room was large with a nice bathroom with a separate shower. We did have a couple of problems but they were sorted out very quickly. The hotel is only a short walk from the town centre (great selection of stores/shops) and restaurants. We came by train and took the train from Cardiff central to Queen Street and then it was a short walk to the hotel. Queen street station was v handy as we were able to take the short ride to Cardiff Bay. The hotel is on a busy road and I would suggest taking ear plugs with you if you are a light sleeper. Great selection for breakfast. We hope to return again and have more time to try the spa.

Excellent stay and great price!

Customer review rating 4.2/5

Mother A. D. T. Friends - 07/04/2019 AccorHotels certified review

Very reasonable price! We had a huge room with massive bed - all very modern. The restaurant bar was really nice and we really enjoyed the spa in the evening. Breakfast had lots of choice and it was great that it wasn’t too early finishing like a lot of other hotels so you could still have a lie in. Will definitely stay again

Dear Naomi T., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Very pleasant stay

Customer review rating 4.2/5

A N. Couples - 05/04/2019 AccorHotels certified review

Our room was lovely, and quite spacious for a standard room, with large floor to ceiling windows letting in lots of light. The bed was large and comfortable. Lovely bathroom, although I was surprised that only shower gel and shampoo were provided in the way of toiletries - I was expecting more given the hotel's reputation. We booked the Mercure over other hotels closer to the city centre because of the spa facilities, but I was very disappointed with the state of the pool area - I tried 4 loungers before I found one that was in a working state - most beds had broken head-reclining parts or broken struts. When we were in the pool we noticed that the pillars were very rusted at the bottom and the surroundings were generally quite tatty. We paid a reasonable £10 extra each for breakfast the following morning, which was exceptional - lots of choice from the hot and cold buffet and polite, attentive staff. The staff in general were very lovely and made us feel very welcome.

Never disappoints

TripAdvisor rating 4.0/5

Martin L Family - 05/04/2019 TripAdvisor review

The service, cleanliness, facilities of this place never fails to satisfy, and this time we decided on an evening meal as well...excellent! For the first time since we started coming here we didn't use the spa facilities, but nothing appears to have changed and I'd fully recommend it

Dear Martin L, We very much appreciate your 5* review regarding your stay at the Mercure Cardiff Holland House hotel and Spa. It is always a pleasure to receive such positive feedback. I will share your comments with our whole team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wael Elassal - General Manager

Basic hotel in a city deprived of good hotels.

Customer review rating 4.2/5

Dr M. B. Couples - 04/04/2019 AccorHotels certified review

Just about basic in every aspect. The room was in need of renovation. Bathroom was good but with very little toiletries. I only mean shampoo and shower gel for 2 people! Restaurant had nice staff but very limited menu. Breakfast was average with items running out before 10:30 on a Sunday.

Dear Mohamed B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Very good position.

Customer review rating 4.2/5

Shane Couples - 03/04/2019 AccorHotels certified review

Easy parking and close to town.

Dear Shane B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Nice food, excellent gym, filthy swimming pool!

Customer review rating 4.2/5

Terry C. Solo - 03/04/2019 AccorHotels certified review

Up on the 14th floor my room was spacious and quiet. Very limited range of tv channels - felt like the 1980s. Staff friendly and helpful. Gym was brilliant but I have to say the pool was absolutely disgusting. You couldn't see more than 3 feet underwater. At my local council pool you can see from one end to the other ie more than 25m!

Dear Terry C., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

A good hotel at a good price in a good location

Customer review rating 4.2/5

Dl Couples - 02/04/2019 AccorHotels certified review

Two members of staff deserve a special mention: I phoned up while booking online (the night before) to ask if rooms had baths. I spoke to the receptionist who told me to request it and she would ensure we had a bath rather than a shower. All sorted - and it was the same receptionist (whose name I forget) who checked us in with a special welcome on Saturday. The second is Susana in the restaurant at breakfast. My wife is having major problems with her taste at the moment (due to chemotherapy) and can drink a latte coffee, but nothing much else. She was told by someone that it was filter coffee or nothing, which really upset her (another symptom). I spoke to Susana and asked if it was possible to get a latte from the bar area - and it duly arrived without any fuss. Thank you! We will be back again - hopefully able to use the Spa facilities next time.

Dear David L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

All expectations met.

Customer review rating 4.2/5

L P. Families - 02/04/2019 AccorHotels certified review

As title.

Dear Laura P., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor
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