Mercure Cardiff Holland House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,128 reviews
Mercure Cardiff Holland House Hotel & Spa
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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD
cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodations

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Superior Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 33
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Privilège Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side, Panorama view *
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Classic Triple room with three single beds

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Deluxe Suite with spacious living area and city views

  • Max. number of persons: 2
  • Area: From 60
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Presidential Suite with separate living area and stunning views across the city

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

Photo non contractuelle / Strictly non binding

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Photo non contractuelle / Strictly non binding

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

9,183 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,128 reviews

Disappointing and over priced, but good location

TripAdvisor rating 4.0/5

AnnetteH796 Family - 20/11/2019 TripAdvisor review

Whilst a pleasant hotel, the sound proofing in the rooms was poor, the pillows were like rocks, the car park minute, which you pay form on arrival then get told you may not have a space when you come back. Shower barely warm and low water pressure. Nice location

Hotel was tired but good location.

Customer review rating 4.2/5

Anonymous Couples - 15/11/2019 Confirmed reviews AccorHotels

Had to move room as strong sewer smell in bathroom. Torn bed linen and broken lights in bedroom. Towels poor quality. Food was average. Request for soya milk in room atvtime of booking not deliveted. Gluten free food options poor.

Value for money

Customer review rating 4.2/5

Howard M. Couples - 14/11/2019 Confirmed reviews AccorHotels

We had only one gripe and that was trying to find the hotel car park at night and during rush hour traffic.Staff were very helpful and the quality of the room and amenities was very good.Breakfast although adequate could have done with more variety especially in the Bakery section

Perfect hotel for Cardiff centre

Customer review rating 4.2/5

Ivan B. Business - 14/11/2019 Confirmed reviews AccorHotels

Large and clean room. Very quiet. Dinner perfect.

Satisfied

Customer review rating 4.2/5

Anonymous Business - 14/11/2019 Confirmed reviews AccorHotels

Nice hotel, good location, excellent gym/swimming pool. Rooms a little bit noisy from the lifts, but I asked to change room and was accomdated. My only other grip was the single mattresses used for the double beds which left a ridge in the middle. They also weren't the best mattresses - you could feel the springs.

Customer review rating 4.2/5

F. Couples - 13/11/2019 Confirmed reviews AccorHotels

Great, clean spacious room. Friendly staff, good location. Good selection for breakfast, but over cooked and luke warm. Same as previous visit.

Excellent

Customer review rating 4.2/5

Eleri D. E. Couples - 13/11/2019 Confirmed reviews AccorHotels

First class

Stylish hotel.

Customer review rating 4.2/5

S B. Couples - 13/11/2019 Confirmed reviews AccorHotels

Very well presented hotel, spacious and comfortable room. Dining and bar area very stylish.

Gary was always

TripAdvisor rating 4.0/5

394contact Friends getaway - 13/11/2019 TripAdvisor review

As each time the staff at mercure Cardiff make each stay unique and ensure that our stay it’s pleasant witch they always manage to do . So thank you again for everything and for always providing a warm and home feeling environment thank you and see you soon

Dear 394contact, We very much appreciate your 5* rating and wonderful comments regarding your weekend getaway at the Mercure Cardiff Holland House Hotel and Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you again to the hotel very soon. Sincerely, Wael Elassal General Manager

Excellent offer - really good value for money.

Customer review rating 4.2/5

C H. Couples - 12/11/2019 Confirmed reviews AccorHotels

Huge room which was really comfortable with amazing views. Lovely breakfast. Friendly staff.

Messy check in

Customer review rating 4.2/5

Anonymous Business - 11/11/2019 Confirmed reviews AccorHotels

We stayed for one night as part of a group; some of the group had already checked in by the time we had arrived including the person who arranged the payments for the rooms to which we were told had been sorted and therefore check in should have been easy however, when it came to us checking in we were then asked to provide payment for the room. When I explained that a representative from our group had already sorted the payments I was told that this was not the case therefore we had to pay for all 7 rooms upon our arrival. I questioned how the other members of the group who arrived before us were able to check in without paying, but the receptionist was unable to explain this to me. It then transpired that the first member of the group to check in HAD paid for their room and therefore we had to be issued a refund for one room after having already paid for all of them.... I feel that all of this could have been avoided had the reception team been more prepared for all the guests' arrival especially considering that it was a very busy day for them as half of the hotel guests were there for the same event. I have worked as a receptionist for a 5 star hotel myself therefore I personally expected the service to be much better than it was. Part of the job is to know who is checking in on that day and have all their details prepared for their arrival and this just did not seem to be the case for us. It seemed to be extremely unorganised and I felt very disappointed before we'd even started. Once we got to the room, it smelled very strongly of cigarette smoke. This in itself didn't bother us too much however, we felt the need to inform reception of it so as to not be blamed for it ourselves. The hotel is lovely and clean and the staff were also lovely and we really enjoyed our breakfast. I would just say that the reception/check in process needs to be revised and perhaps a different process put in place to make the procedure is much more efficient and seamless.

Staff were excellent, very professional and quality of hotel very good

Customer review rating 4.2/5

Anonymous Business - 11/11/2019 Confirmed reviews AccorHotels

Staff were helpful and professional. Rooms were large and very clean. Food was excellent

Mr

Customer review rating 4.2/5

Richard M. Business - 11/11/2019 Confirmed reviews AccorHotels

A Very pleasant stay.

Relaxing stay with superb service

Customer review rating 4.2/5

John E. Couples - 10/11/2019 Confirmed reviews AccorHotels

The girls at check-in were extremely helpful, loved the spa area, rooms were great, food in the evening and breakfast was great

mr

Customer review rating 4.2/5

Brian C. Couples - 09/11/2019 Confirmed reviews AccorHotels

We had a wonderful break

Lovely room, communication terrible

Customer review rating 4.2/5

Rhys Couples - 09/11/2019 Confirmed reviews AccorHotels

Room was lovely as was breakfast. It would have been a ten but since returning home a payment for £105 had been taken from our account and I’ve been ignored on email and Facebook messenger by the hotel and Accor hotels. The twice I phoned for the booking I was on hold for over 30 minutes. I’d appreciate my money back, without being on hold for a lengthy amount of time.

Lovely hotel

Customer review rating 4.2/5

Anonymous Couples - 09/11/2019 Confirmed reviews AccorHotels

Lovely hotel. Luxury.

Customer review rating 4.2/5

Elena Business - 08/11/2019 Confirmed reviews AccorHotels

wonderful, very supportive members of stuff, looked after me very well (had a sleepless night - was given cjamomile tea at 2am on 6th November, very gratefull!!)

Lovely hotel

Customer review rating 4.2/5

Rach Friends - 07/11/2019 Confirmed reviews AccorHotels

The hotel was comfortable the breakfast was excellent. Only disappointment was no spa options other than pool etc as “all staff were training” so went to the park plaza for facials and massages. I am still awaiting a reply from the online website. We eventually got through on the phone to be told about the training week. So yes be careful when booking to go for a spa break with limited facilities available.

Perfect Suite experience

Customer review rating 4.2/5

Carsten Friends - 06/11/2019 Confirmed reviews AccorHotels

The Suite we were given was very good, the service excellent and we were very pleased.

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