Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 2,968 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,617 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 2,968 reviews
Angela D. Couples - 14/03/2019 AccorHotels certified review
« Good location for a short stay »

We stayed overnight in March and found the hotel perfectly adequate for our needs with a good location .

Niccie Couples - 13/03/2019 AccorHotels certified review
« Car parking is a disaster »

Good hotel room, bar/restaurant area, breakfast and spa - and close to town. A rather hectic check-in experience, big queues, a bit of a free-for-all. The main thing that lets this hotel down is the car parking - which is very limited in the hotel's own car park. When we arrived, the car park was full. We were advised to use the short-stay pay and display parking round the corner and to try the hotel car park a couple of hours later. So we did this, checked the hotel car park 2hrs later, the sign at the entrance no longer said Full, so we drove in - only to find that it was absolutely full, not a single space available!! So we drove back round to the short-stay pay and display area and put another ticket on for the maximum allowable time. But a few hours later, we had to dash back to pay for another ticket to see us through the remaining chargeable time for that day! So disruptive to our afternoon, wasted a lot of time doing this. Same thing the following day. You would think they'd have some sort of system to prioritise hotel parking spaces for guests staying more than one night - instead of allowing their car park to be constantly clogged up by day spa visitors etc

J M. Families - 13/03/2019 AccorHotels certified review
« M. »

Spacious and comfortable beds only reservation the bathtub was not clean, dusty & hair; the wash basin needed unblocking as the water taking long time to drain. Bath towel were very small in size

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jashu M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Manvindarjit A. Friends - 12/03/2019 AccorHotels certified review
« Experience »

Welcoming and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manvindarjit A., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Stacy L. Friends - 12/03/2019 AccorHotels certified review
« Luxurious »

The Hotel and Spa were extremely accomodating in every situation. Hotel and staff were very welcoming. Evening meal and breakfast was outstanding. Overall my party was very satisfied with a pleasant and comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stacey L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Mica G. Couples - 12/03/2019 AccorHotels certified review
« It was nice »

It’s was a great experience the bed could of been a bit softer but overall great room and lovely hotel didn’t get time to go to pool but will be going again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mica g., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

L. Business - 11/03/2019 AccorHotels certified review
« Work conference »

My room was spotlessly clean and the check in/out was seamless. Staff were all very helpful and polite The room looks like it could do with an update. The towels were small. The windows need cleaning. The aircon/heating was weirdly cold or roasting

Our hotel has responded to the review
Our hotel has responded to the review

Dear van Tonder L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Ty Couples - 11/03/2019 AccorHotels certified review
« Ty »

Lovely hotel and spa

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bami T., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Matt G. Couples - 11/03/2019 AccorHotels certified review
« Great stay »

Only stayed for one night and enjoyed the spa services both days. Rooms are huge and clean and the room service was great and quick. Cheap tasty breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew G., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Chelsea Couples - 11/03/2019 AccorHotels certified review

Amazing stay lovely facilities staff was very friendly we left a little note in the room to say thank you lovely room very romantic for my and my boyfriend we will be definitely staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chelsea C., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Anonymous Business - 10/03/2019 AccorHotels certified review
« Good »

Rooms lovely and clean beds comfy but pillows very hard. Towels small and hard used the spa and found it dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gina Miss L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Jean Business - 09/03/2019 AccorHotels certified review
« Brilliant stay!! »

Perfect

Gemma Friends - 09/03/2019 AccorHotels certified review
« Excellent hotel, only downfall was the breakfast »

Room was excellent, facilities was excellent and also the staff on reception were professional. Only thing that let this hotel down was the quality of the breakfast, as I didn't eat any of it as it was awful.

Mark J. Business - 08/03/2019 AccorHotels certified review

Classic room was tired, stained carpet and damage to fixed furniture. Room faced the Newport Road and was noisey

Sophie Couples - 07/03/2019 AccorHotels certified review

The welcome wasn't very informative. I had to ask most questions about our stay as we was not told things. The room smelt quite strongly of food and was very dark and dingy. we were woken twice within a matter of an hour in the morning by the house keeping. when told the first time they came that we didn't want our room cleaned yet they came again shortly after and called 'you check out today' this was nearly an hour before check out time. we felt like we were very much rushed out of our room. we also had to pay £14 for parking which we were not told before hand and it was not clearly signed anywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophie R., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of 25% will be issued to your account. Please contact me on H6… and I will process this for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephanie Dudley - Front Office Manager

Anonymous Couples - 06/03/2019 AccorHotels certified review
« Great stay »

Lovely and clean hotel and staff very friendly. The pool and spa area was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily H., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Awful B. Couples - 06/03/2019 AccorHotels certified review

Our room was near to the lift so was able to hear the lift. Our b. we has delivered to our room which was awful, was dry, the bacon was hard where overcooked and by time arrived was cold, I couldnt eat it. My partner ordered haddock and that was put directly on his b. and not on a side plate, which was also dry. Staff friendly. The room was nice and big and clean. Couldn't fault the room but this isn't somewhere I would stay again. Didn't try the spa to unable to comment on that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa D., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, Please rest assured all issues have been passed onto the correct departments with immediate effect. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryan Pocock Reception Supervisor

Debbie M. Friends - 05/03/2019 AccorHotels certified review
« Mrs Debbie m. »

Steam room, jacuzzi and costume spinner not working , pool dirty bits floating in it! Staff , food, room and treatment all good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie m., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, Please rest assured i will pass all comments onto the correct team with immediate effect in order to prevent any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryan Pocock Reception Supervisor

Chris Couples - 05/03/2019 AccorHotels certified review
« Pleasing experience »

Nice room, decent food, nice facilities available although not used! Lack of parking, but discounted NCP made up for that. Mini bar not stocked for first night, but stocked the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris P., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Cherry A. Friends - 05/03/2019 AccorHotels certified review
« Great hotel & staff, awful beds »

Hotel itself is fantastic, superbly clean and the staff were great! So gutted our stay was ruined by the horrendous hard springy mattresses, honestly cannot express enough how much this ruins your otherwise fabulous hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cherry A., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. Your feedback is very important to us. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit Sincerely, Ryan Pocock Reception Supervisor

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