Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 2,827 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 7,842 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,827 reviews
Danny Couples - 10/08/2018 AccorHotels certified review
« Absolutely Amazing! »

The privilege room was absolutely incredible! The views were stunning. Everything about our stay was perfect. The staff were friendly and accommodating. I've stayed in many hotels over the years but I will never forget how wonderful our stay in Cardiff was and mainly because our room was just perfect! My fiancé loved how we were treated as it was our one year anniversary and it could not have been more perfect!

Melanie J. Couples - 10/08/2018 AccorHotels certified review
« Enjoyed our stay at Mercure close yo town »

Mercure is a lovely hotel but parking a shambles we stayed for 2 nights and parked in one of the pay and display streets behind. The car park under the hotel was full and we were told our transporter was too high to go in Ncp car park even though there was a massive open car spaces right at the side of the hotel we coudnt go in as there was a barrier and think it belongs to the university but was empty... The hotel was lovely abit dated in some areas and the beds were not very comfortable so was restless for the whole time we stayed. Also the indoor swimming pool was freezing. I did enjoy our stay here as the staff were all friendly but probably wont be staying again

Kay Families - 09/08/2018 AccorHotels certified review
« Pleasant staff, easy check in and very satisfactory room »

Pleasant overnight break in a conveniently situated hotel

Anonymous Couples - 09/08/2018 AccorHotels certified review

I was very disappointed that I did not see a word of Welsh in the hotel considering that we were in the capital of Wales.The word CROESO should be displayed on the door by all means.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eirian O., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the welcoming in welsh, i will pass this onto higher management ASAP and hopefully we can look to getting this resolved. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Anonymous Business - 08/08/2018 AccorHotels certified review
« Short but pleasant stay »

Nice clean spacious room. Staff helpful. Having Car Parking was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathryn T., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Mick V. Couples - 08/08/2018 AccorHotels certified review
« Very happy »

Very high standard as per usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael V., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Anonymous Couples - 07/08/2018 AccorHotels certified review
« Mr »

Quite good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony A., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Shadi Friends - 07/08/2018 AccorHotels certified review
« Average »

Overall staff were friendly and location was convenient. But the floor was not very clean, one of the new towels had stains and the kettle was not working.

Reace J. F. Couples - 07/08/2018 AccorHotels certified review
« Unclean »

Staff were lovely , weren't updated that dog was with me was stopped by security at the door , burn marks in bath , hairs on bed human not animal , mold in fridge , crack in left corner wall to outside . Put on same floor as a grooms stag do ,

Di W. Couples - 07/08/2018 AccorHotels certified review

OK. But still able to hear noises in street from 12 floor

Daniel Couples - 07/08/2018 AccorHotels certified review
« A fantastic hotel and relaxing short break »

Holland House Mercure is a lovely hotel and the room we had was brilliant, with a stunning view across Cardiff. Excellent value for money and very friendly, helpful staff. The only things letting it down slightly were the cleanliness of the pool area - there was a lot of rubbish (empty bottles, wrappers, chewing gum) in the steam room, left by other guests. The floor around the pool was also quite dirty. Other than That, we thought it was a great hotel and a very good value room and we would definitely be likely to stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel F., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Abigail Couples - 06/08/2018 AccorHotels certified review
« Brilliant »

Very nice clean hotel, lovely room so accommodating for us. Overall just a brilliant stay will be back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abigail B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

T Families - 06/08/2018 AccorHotels certified review
« Decent hotel that could use a renovation sometime soon »

Friendly staff, but the Jacuzzi was broken and the interior could use an update.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nijssen T., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Nicholas W. Couples - 06/08/2018 AccorHotels certified review
« Mr »

We were looking for a little break away and this was perfect, staff were welcoming and the cleanliness overall was brilliant, will be looking at staying there again on our next visit to Cardiff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas W., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Bethan W. Friends - 05/08/2018 AccorHotels certified review
« Nice hotel but needs better staffing »

Overall we had pleasant stay, it was for my mums birthday and you kindly provided her with a small gift to the room. There were some aspects that were disappointing. The jacuzzi did not work so we were unable to use that facility. Staffing levels also seemed poor. On Friday evening I waited 20min at the bar to be served - there was only one barman. Also Saturday morning there was only one member of staff clearing tables when we arrived at a very busy breakfast service at approx 8.30am, resulting in a chaotic restaurant with hardly no clean tables to sit at. Although both staff members were working very hard it seemed evident that staffing was suboptimal.

Zoe G. Families - 05/08/2018 AccorHotels certified review
« Double charged »

Me and my fiancé had a lovely time however this was ruined by the fact we were double charged for our room which has now left us short of money.. When I checked my bank You have reserved £109.85 but when we checked out we were told to pay the balance of the room of £97 which we did on my partners card. Had I of checked my bank before we checked out I would of not paid. I hope that you can correct this.

Mr B. Couples - 04/08/2018 AccorHotels certified review
« Hotel service great, spa treatment dissapointing. »

Hotel service was perfect. We were offerered a free upgrade to a suite and the staff were very helpful. Cleanliness was good and restaurant was to a high standard. Unfortunately the spa treatment was a dissapointment. The therapist seemed inexperienced and certainly not at the standard expected in a high quality spa. The treatment I received was not worth anywhere near what I paid.

Anonymous Business - 04/08/2018 AccorHotels certified review
« Mediocre »

Tired room Old mattress Mouldy shower Dirty fridge Phone no working properly

Anonymous Business - 02/08/2018 AccorHotels certified review
« The team made it on reception and room service. Breakfast lady looked like she wanted to still be in bed! »

From the great welcome to room service to check out the team were fab

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Ryan Pocock Reception Team Leader

Doug Business - 02/08/2018 AccorHotels certified review
« Very pleasant indeed »

Welcoming and helpful staff, the stylish reception lobby immediately gives a good impression that continues through the rest of the hotel décor. Comfortable and spacious room with good views across the city. Well appointed too. it is nice to have a hotel room with the shower separate from the bath.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doug M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Ryan Pocock Reception Team Leader

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