Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 2,918 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 8,436 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 2,918 reviews
Zoe Couples - 14/01/2019 AccorHotels certified review
« Birthday treat »

Booked the mecure as a last minute birthday treat. Have stayed here a few times now and always enjoy. When we arrived reception gave us two free drinks at the bar and when we got to our room there was a lovely cake plate with happy birthday wrote in chocolate. A lovely little touch that goes a long way I think.

Anonymous Business - 14/01/2019 AccorHotels certified review
« Mrs Natasha L. »

Room was brilliant Breakfast was fab Dinner in restaurant was poor. Welsh cakes were dry and burnt and steak sandwiches were very fatty.

Polly Families - 14/01/2019 AccorHotels certified review
« Enjoyable and relaxing »

Over all we enjoyed our stay very much. Things we thought needed improvement... the food was mediocre more pub food than 4 star hotel. Some of the staff, particularly around The catering were not very happy and this was very obvious on their ability to deliver good customer service. The room was nice but little things let it down like blocked sink Taty around the edges. The reception staff were brilliant very professional and efficient. Hot tub not on. The therapist I had was more concerned about trying to sell me products than giving me a treatment.

Anonymous Couples - 14/01/2019 AccorHotels certified review
« Lovely hotel »

Hotel was lovely, front desk- excellent, room/ bed perfect Not much choice for starters with 3 course set menu and no offer to upgrade to a la carte and ordered wine but awful! Had to go to £30 plus fir nice taste

Anonymous Couples - 11/01/2019 AccorHotels certified review
« Not 4* quality. »

The Receptionist on C/I and C/O was excellent and very friendly. Breakfast dishes was slow to be cleared. Bathroom towels were very dirty. Carpets were very stained, and woodwork damaged.

Martin L. Couples - 10/01/2019 AccorHotels certified review
« Our third occasion at the hotel and enjoyed our stay »

Our stay had a slight negative this time Understandably (as I have late) there was no parking and parked in the nap I also payed for an upgrade but still had to ask for toiletries plus water These are small gripes and will not put us off staying again but not what I have had to do on other occasions

David P. Couples - 09/01/2019 AccorHotels certified review
« Mr David p. »

I found the staff friendly and the room was lovely and clean and would definitely stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear David p., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Dudley Front Office Manager

Anwen E. Friends - 09/01/2019 AccorHotels certified review

Exceptional. Lovely rooms with excellent staff and lovely food

Phil Friends - 08/01/2019 AccorHotels certified review
« Comfortable Stay »

Was able to checkin early. Quiet room and nice bar for nightcap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil P., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Dudley Front Office Manager

Debbie Couples - 08/01/2019 AccorHotels certified review
« Not as good as previous stsys »

Not stayed for 2 years standards have gone down. Room too cold (managed get heater on 2nd day) and it wasn’t that clean very dusty gave me a sore throat and couldn’t stop coughing. Food menu not enough choice same soup both nights. Restaurant too cold. Spa treatment ok but again room too cold. My husband treatment very good but his room also cold. Tried to relax in relaxation room after but not even warm in there took me 3 hours too warm up after treatment. Pool too cold jacuzzi was out of order.

Haydn T. Couples - 08/01/2019 AccorHotels certified review
« Very Good City Hotel »

Have stayed at this hotel on a previous occassion, check in was fast and efficient, staff very helpful , room clean and tidy.restaurant foid was goid as was the breakfast, close to city centre, Would recomment this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haydn T., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Denise L. A. P. L. Friends - 08/01/2019 AccorHotels certified review
« New year eve party »

Room was lovely staff were very polite .And the food entertainment was first class. Will certainly be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denise L., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. I am so glad you had a fantastic New Years Eve with us, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Dudley Front Office Manager

Anonymous Couples - 08/01/2019 AccorHotels certified review
« Good, but not as good as I expected »

The room was spacious, but the television was small, dated and with a substandard remote control. (We couldn't find all ordinary channels). Shower in the morning was a bit cool. On the plus side all the staff we met were bright and helpful. I enjoyed some quiet time in the swimming pool. Light meal in restaurant was fine, but not memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen H., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Stephanie Dudley Front Office Manager

Karen Couples - 08/01/2019 AccorHotels certified review
« Lovely relaxing spa treatment »

Huge room with lovely views, pity the heating wasn't working although they did provide us with a small electric heater. Water for shower/bath was cold in the morning. Menu was very limited, expected more choice in a 4star hotel. Although food was nice, i had fish and chips and husband had chicken breast in a sauce. Breakfast was nice with lots of choice, waiters need to clear tables as ours was left with our dirty plates on the whole time we were there. Jacuzzi out of order although i was told this at boojing time and they said they were hoping to fix in first wk of jan, still broke on 5th.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen H., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Aerona Couples - 08/01/2019 AccorHotels certified review
« Lovely stay »

We had a wonderful stay my only issue was my original room being behind the lift which was noisy through the night. However, the staff were more than accommodating and moved our room for the second night! Thank you to the lovely staff for making our stay a special one!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aerona J., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. I am glad our team did everything they could to make your stay great despite the initial issues with being close to the lift. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie Dudley Front Office Manager

Dawn Couples - 08/01/2019 AccorHotels certified review
« COLD COLD COLD »

Arrived and had drinks at the bar but kept our coats on. COLD! The room was really COLD and even putting the temperature up didn’t have much effect. We decided to leave and go into town to keep warm. When we did arrive back after 9 hours the room had warmed up enough not to complain. However the water for showers the next morning was COLD. I did complain but was only offered free parking for which I had already paid. So not a very satisfactory experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawn S., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you have mentioned to prevent any future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryan Pocock Reception Supervisor

John J. Couples - 08/01/2019 AccorHotels certified review
« Not a 4 star »

Hello, We have just stayed in your hotel and if I'm completely honest even though there are parts of the hotel that we liked our stay was ruined. Before we arrived I spoke to someone and told them it was my wife's 30th and wanted to make her stay that much more memorable, the lady I spoke to said to leave it with her. We arrived and were put in room 1002. The rooms floor, well I'd never seen anything like it, the amount of LARGE stains were unbelievable for a 4 star hotel and it was so cold in there. I knew that nobody had made the effort for her 30th even though i specifically asked if they would, just the smallest of jestures would of done. Anyway we next went down for a spa the Jacuzzi wasn't working and all seats were taken in the pool area so couldn't relax so just sat in the waiting room , as lovely as the relaxation room and facilities etc were the spa treatment my wife had however was awful even though mine was lovely, I had Cindy. I had a back massage and i started off with a conceltation form to sign and talked me through what she would be doing and things we could work on, very nice it was however my wife's (we didn't catch the ladys name) she was just given a form to sign no questions were asked just asked to sign it. My wife has her own sports and injury business and she said that the lady rushed her treatment it was all over the place, eg spent more time on one side than the other I appreciate if u have more tension on one side than the other but that's not how it works it was very rushed, a member of staff came in half way through it asking if there was and spare slippers as they ran out. The lady stopper half way through to check what appointments she had left. 2 couples went in before us and my wife was out and finished before them and myself. I'm just annoyed that this was all for her and spent a lot of money as a special birthday present. I dont like complaining but feel let down by the whole experience we don't get to go many places together very often. I'm really disappointed. John J.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John J., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryan Pocock Reception Supervisor

Jamie Couples - 08/01/2019 AccorHotels certified review
« Ok'ish »

It was a spa package. I must start with the positive, vander who massaged me, was the best massage I have ever had, she is a credit to you. I was disappointed the jacuzzi wasn't working, it pretty much voided a spa weekend for me because a jacuzzi is part of the spa experience. If you had told me that the jacuzzi wasn't working beforehand, I would have probably had my money back. Breakfast was good, evening meal was rubbish. Limited choice that neither of us liked. The food we did like was on a different menu which we would had have to pay more money to order from. Room was quiet and clean. Location good.

Jeremy B. Families - 07/01/2019 AccorHotels certified review
« Good location with friendly staff and large rooms »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear jeremy B., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

Jessica E. Couples - 07/01/2019 AccorHotels certified review

Jacquzzi not working again as this is the second time we have been there in a month

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica E., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House Hotel & Spa. Its always a pleasure to receive feedback, our Jacuzzi is currently undergoing a refurbishment as you are aware of, i do apologize if this has caused an effect on any of your visits to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Supervisor

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