Hotel - Mercure Cardiff Holland House Hotel & Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel & Spa

4.0/5 2,788 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 7,722 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,788 reviews
Ian C. Business - 09/07/2018 AccorHotels certified review

All went ok on this visit.

Anonymous Couples - 09/07/2018 AccorHotels certified review
« Comfortable and convenient »

Beautiful room [1111] as a result of an upgrade. The bar was very noisy, as a result of a Literacy Convention using it for group readings!

Melissa Couples - 09/07/2018 AccorHotels certified review
« Miss Melissa Y. »

It was lovely, we have stayed at this hotel many times. The only problem was they gave us just over half of one toilet roll and there were people in the room next to us blasting music all day until around 2am.. you don’t expect that when you pay £165 for a room. Also the other times we stayed there when we’ve paid that much for a king room they provided bottles of coke and a bottle each of juice in the fridge and there was just 2 bottles of water. Just expected more for the price we paid.

Anonymous Couples - 08/07/2018 AccorHotels certified review
« Convenient for Cardiff centre and bay. »

We had a good sized room and although some fixtures and fittings looked tired it suited our needs. Breakfast was the usual hotel standard, nothing special. Staff were welcoming and friendly.

Shane D. Couples - 08/07/2018 AccorHotels certified review
« The room was very tired and had not been occupied for some time. »

Disappointed;- dusty, tired room, finger-marks on surfaces & mirrors. Tired bed sheets, On a plus the shower was good, very invigorating, plenty of pressure and hot water. Good bath with good water temperature. The TV was not good, very few channels and a line down the centre of the screen. We had an upgrade from superior to room 1206 (Premier?) amazing views of Cardiff and the surrounding area. The room included mini bar and coffees (tiny mini bar, tiny bottles, one tiny full-fat coke, one tiny Diet Coke, one tiny britvic orange and a tiny lemonade. One bag of crisps and one chocolate bar) coffee;- 3 nesspresso pods! how is this supposed to work with two adults staying? Both of us enjoy a cool refreshing drink and copious amounts of proper coffee. Breakfast was good, sadly the coffee wasn't good and there were many dirty tables. The few staff that were clearing tables simply wiped the table debris onto the floor or chairs. The table cutlery came in a random black cardboard pocket this also included a paper napkin. Breakfast was varied, well stocked and well maintained. It's a shame that the 'front of house let the kitchen / chefs down'. We realise that the centre of Cardiff is an expensive place to stay, we were hoping for the usual 'Mercure' quality and standards that we have experienced previously at other hotels in your group.

Gary G. Couples - 08/07/2018 AccorHotels certified review
« Just an overnight stay, but good quality and friendly »

Good check in, friendly front desk staff , car park very tight but useful. Breakfast was good quality and easy. Unfortunately we did not have time to use the other facilities

Jon Couples - 07/07/2018 AccorHotels certified review
« Fantastic. »

Had a wonderful stay for our anniversary. The room upgrade was an unexpected surprise and was lovely to experience. The food was really nice. Every member of staff we saw was polite and friendly....we loved that when we were in the lift, any staff member who also came in the lift have a genuine and warm greeting... We will be back! Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon, We very much appreciate your lovely comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Collette Davis Guest Relations

Jill C. Solo - 07/07/2018 AccorHotels certified review
« pleasant stay in Cardiff »

nice reception staff not enough parking room good breakfast good but could do with big pots of tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear jill C., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Kim Families - 06/07/2018 AccorHotels certified review
« Miss »

This is not the first time I have stayed at this hotel. Upon mentioning we had a birthday we were offered a drink at the bar which was lovely after a spa treatment. Lovely experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberley M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Alex Couples - 06/07/2018 AccorHotels certified review
« Comfortable and luxurious »

Room was comfortable and clean, and the facilities such as pool and sauna were clean and luxourious. We felt comfortable around the hotel and was helped by staff when we needed it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandria E., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Anonymous Couples - 06/07/2018 AccorHotels certified review

Very nice hotel facilities very good and staff very friendly always smiling and willing to help

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Kind Regards, Collette Davis Guest Relations

Jackie C. Families - 06/07/2018 AccorHotels certified review
« Hidden city Gem »

My daughter and I had a wonderful overnight spa break for her birthday. The staff were friendly and very helpful from beginning to the end of our stay. The room was spacious, clean and comfortable. The food is top quality and very well presented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackie, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear that you and your daughter had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Collette Davis Guest Relations

Janet G. Friends - 06/07/2018 AccorHotels certified review
« Mrs »

Very good. Upgraded to a suite very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jannet G., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Liz Couples - 05/07/2018 AccorHotels certified review
« Great relaxing spa break »

Lovely clean hotel with great spa facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz, We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear that you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Collette Davis Guest Relations

Anonymous Business - 05/07/2018 AccorHotels certified review
« Very pleasant! »

Lovely room, clean, good size and bed extremely comfortable. Breakfast fairly good, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie M., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Couples - 04/07/2018 TripAdvisor review
« Fab stay! »

Thank you for a wonderful stay. The room upgrade was an unexpected surprise! The staff were amazing ... Travelling in the lift and receiving a warm greeting from staff who shared the lift with us was commendable. The food was delicious. We had a great wedding anniversary. Will most definitely return.... Thank you!!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your 5 star review. So glad you had an enjoyable time at Mercure Holland House Cardiff. I am sure the team will love to hear such great feedback. We very much appreciate the feedback and we hope to see you again soon. Kind regards, Wael Elassal

Mike C. Couples - 03/07/2018 AccorHotels certified review
« No Room Service otherwise OK »

Our stay was ok, good room with a free mini bar however the fridge wasn't cold. we went to order room service however no one picked up the phone, we tried 3 times and gave up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike C., Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House - Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ryan Pocock Reception Team Leader

Leigh Couples - 03/07/2018 AccorHotels certified review
« Perfect »

Romantic and non complicated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leigh C., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Paula Y. Friends - 03/07/2018 AccorHotels certified review
« Great stay, lovely staff and hotel. »

We were 5 ladies celebrating a 50th birthday. We were looked after really well and our needs we're met very well. Staff and hotel really good and great location for walking to the shops.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula Y., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

Kyle Couples - 03/07/2018 AccorHotels certified review
« Staff are friendly and my stay at the hotel was great. »

I enjoyed and definitely will book again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kyle T., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House - Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ryan Pocock Reception Team Leader

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