Mercure Cardiff Holland House Hotel & Spa 4 stars

TripAdvisor rating 4.0/5 3,067 reviews
Mercure Cardiff Holland House Hotel & Spa
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Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD
cardiff
united kingdom

Tel: +442920435000

Fax: (+44)2920/488894

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BRISTOL At 75.3km / 46.79 miles

  • By plane

    CARDIFF At 25.3km / 15.72 miles

  • By plane

    SWANSEA At 88km / 54.69 miles

  • By train

    CARDIFF CENTRAL At 1.8km / 1.12 miles

GPS :51.483986, -3.167448

Our accommodations

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV. All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

Classic Double or Twin Room

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 33
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilège Room with panoramic views across the city

  • Max. number of persons: 2
  • Area: From 26
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Triple room with three single beds

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Suite with spacious living area and city views

  • Max. number of persons: 2
  • Area: From 60
  • Wireless internet in your room
  • Satellite/cable colour TV

Presidential Suite with separate living area and stunning views across the city

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

URBAN BAR & KITCHEN

Type of cuisine: Bistronomy

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Lunch

11:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

URBAN BAR & KITCHEN

Photo non contractuelle / Strictly non binding

Our comfortable lounge bar has intimate arrangements of big easy chairs and sofas making it an ideal meeting place, serving light refreshments and bar meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 690

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 550 people

Find out more

Our guest reviews for
Mercure Cardiff Holland House Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

8,981 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,067 reviews

Nice hotel stayed several times, good quality

TripAdvisor rating 4.0/5

sisegomi Family - 20/08/2019 TripAdvisor review

The hotel has an excellent location, near the center where all the shops and restaurants are located. The rooms are very big, with very good bathroom with shower and bath. The breakfast is very good with a nice variety. The spa and swimming pool are nice and it as a nice gym. I would definitively recommend this hotel.

It was a lovely stay.

Customer review rating 4.2/5

Arabelle Couples - 15/08/2019 AccorHotels review

We arrived and the lady at reception changed our room as we were staying long that average so therefore, did not want us to be too far away from the lifts.

Great Stay

Customer review rating 4.2/5

Mr. E. H. Couples - 14/08/2019 AccorHotels review

Staff were very very nice and helpful.

Excellent welcome and extremely professional service

Customer review rating 4.2/5

Paula A. Business - 14/08/2019 AccorHotels review

We brought 40 guests to the hotel over three days and nights for various events including a charity ball. We were well looked after and look forward to returning.

Cardiff mini break

Customer review rating 4.2/5

J D. Couples - 13/08/2019 AccorHotels review

Very pleasant stay, should have brought our swimming costumes to make use of the pool. Staff pleasant and helpful, hotel well situated away from the hustle and bustle of the city centre but only five minutes walk to get to the shops and sights.

Business hotel in the city centre - not really for holiday,

Customer review rating 4.2/5

Handi Families - 13/08/2019 AccorHotels review

The welcome at the reception was excellent the employee was very kind. Many thanks for the upgrading for Platina membership. Same at the checkout. Please find some fact to improuve your services. The rooms were nice the size and equipment’s ok. The cleaning was ok as well. Even if we were on the 14th floor the it was noisy because of the constructions began early morning at 7 h. Some cosmetic renovation is needed as specially in the bathroom and for the cloakroom. The selection of the English breakfast was OK but the quality was poor for the hot meals in particular. Often dirty used plates everywhere, we had to collect our clear cup and cutlery ourselves to have a table for breakfast. The capacity of the parking (garage) is low the places are narrow. It would be great avoid put hotel's containers there decreasing the number of the places. The receptionist of the SPA was not helpful. 8 h 30 p.m. She tried to suggest in an unkindly way that 30 min is not enough to swim because of the closure time at 9.

Was okay.

Customer review rating 4.2/5

Gemma B. Couples - 12/08/2019 AccorHotels review

The breakfast was not very nice, and in all honesty was not worth £16.50 per person! So I was quite gutted about that, the room was nice, and the pool and sauna and things were okay. But I was quite gutted about the breakfast and the amount it cost.

ok

Customer review rating 4.2/5

Patricia H. Couples - 09/08/2019 AccorHotels review

loved hotel clean staff very good only let down was going into bar for a quiet drink after dinner to hear a loud conversation about guns and bullets in todays climate felt uncomftable and had to leave and go back to room xxx

Great.

Customer review rating 4.2/5

Chloe Couples - 08/08/2019 AccorHotels review

Our experience was great there were good facilities in the spa and good opening times for this. Breakfast had lots of choice and tasted good but milk is put on everyone’s table without request which mostly went to waste. Pool was a little bit cold for a heated pool.

Most enjoyable.

Customer review rating 4.2/5

Roger M. Couples - 07/08/2019 AccorHotels review

From booking and throughout our stay staff were attentive to our needs. As requested a disabled parking staff was reserved; specific dietary needs were met and staff were anxious to ensure our stay was enjoyable as possible. The one negative was being in a room next to the lift which meant we did not sleep at all well which was of concern given my wife suffers with Parkinson’s disease.

Locality Breakfast and Staff All Great

TripAdvisor rating 4.0/5

Compass10008 Couples - 07/08/2019 TripAdvisor review

The hotel was a great experience, just as we seek walking distance from the City Centre. Breakfast were hot with a good selection of food. Staff at front desk and in the restaurant were friendly and helpful. We had dinner at the restaurant a little disappointing, however there are plenty of fine restaurants nearby. Valentino good Italian food. Cardiff needs a good tidy up.

Dear Guest, We very much appreciate your 4* rating regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Wael Elassal General Manager

Poor Customer Service

TripAdvisor rating 4.0/5

Azeemeh Z Business - 07/08/2019 TripAdvisor review

I stayed the property for four nights and will not stay there again. There is not enough staff in the spa, no massages or other services were available for the duration of the stay. I used the first floor bar / restruant area for meetings and had to ask the staff 3 times for someone to take an order for tea and coffee for the guests which is distruptive when hosting a meeting. The reception staff are rude. We asked for glasses to be sent up so we could drink the beverages we purchased from the fridge and they did not bring it up despite reminding them. Also, when requesting an hour extra for checkout, they said only with a fee. Usually the staff check to see if a hotel is busy and then provide an hour as a courtesy. The cleaning team left cleaning supplies in the room by accident and one side of the bed had looked like someone was sleeping on top. The bed is uncomfortable so make sure to bring some sleep aide for a decent rest.

Dear Azeemeh Z. Thank you for taking the time to tell us about your experience at the Mercure Cardiff Holland House Hotel & Spa. Your feedback is very important to us. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit Sincerely, Wael Elassal - General Manager

Very friendly staff

Customer review rating 4.2/5

Em Friends - 06/08/2019 AccorHotels review

Very friendly staff both in hotel and in soa. Lovely room.

Disappointed

Customer review rating 4.2/5

Rebecca Couples - 06/08/2019 AccorHotels review

We were disappointed, it took 4 attempts for the key card to work, the bathroom smelt of drains and we were woken by noise from people in the next room.

FOOD AND SERVICE WAS CRAP. FRONT OF HOTEL IS DIRTY. NOT A 3 STAR EXPERIENCE, NOT STAYING AGAIN.

Customer review rating 4.2/5

David B. Business - 05/08/2019 AccorHotels review

POOR.

Unacceptable

Customer review rating 4.2/5

S H. Business - 05/08/2019 AccorHotels review

Your staff where not very accommodating and complete out of hand with complaints about noise, we where here for a tattoo convention what do you expect

Average

Customer review rating 4.2/5

Cheryl S. Couples - 04/08/2019 AccorHotels review

Room was okay bed looked a little scruffy, air conditioning very loud, loud high pitched noise throughout the night whenever other people used their water in the bathrooms on otger floors etc. Check in was good wasn't noticed as a rewards member as i do with other hotel chains. Lady serving at the bar was obviously not interested, no eye contact, smile, everything seemed hassle, even daid she was tired when we tried to talk to her, not welcoming. The spa was lovely, clean and relaxing. Stayed at this hotel for my birthday a few years back and it seemed more hospitable

Awesome in every respect

Customer review rating 4.2/5

Ann A. K. Couples - 04/08/2019 AccorHotels review

Very friendly welcome and had an awesome experience from the start. Room ñice and spacious with a really comfy bed. Had a tasty lunch and thoroughly enjoyed our treatments and will definitely be coming back. THANK YOU

Happy

Customer review rating 4.2/5

Michael V. Couples - 01/08/2019 AccorHotels review

Great as usual but very bad TV selection

Very good hotel

Customer review rating 4.2/5

Andrzej Business - 01/08/2019 AccorHotels review

Great hotel, very good and friendly personnel.

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