Hotel - Mercure Cardiff Holland House Hotel and Spa
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Mercure Hotel

Mercure Cardiff Holland House Hotel and Spa

24 26 Newport Road 
CF24 0DD  CARDIFF
UNITED KINGDOM

2,532 reviews
TripAdvisor Rating Based on 2,532 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Golf  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 6,228 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,532 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Chris A. Couples - 18/09/2017
« Mr Christopher a. »

Excellent

AccorHotels certified review
Kenn P. Business - 18/09/2017
« A really good overnight stay »

This stay was really enjoyable, made special by an unexpected upgrade.

AccorHotels certified review
Tn Business - 18/09/2017
« Damp smelling room, with curtains that had come off their rail »

I thought the room was very poor. It smelt damp and there were marks all over the carpet. One of the curtains was hanging loose having come off the rail. Though the room was superficially clean, there were cobwebs and just in many corners. Altogether less than pleasant, and certainly very far from value for money.

AccorHotels certified review
Smudge Couples - 18/09/2017
« Great hotel »

We spent one night at the Mercier Cardiff and it was very pleasant. Great location, only 5 min walk into town. Room was very spacious, although the bathroom was a little dated, it was spotless and very big. We used the spa facilities, which was very nice, although we found it busy for a Sunday. The swimming pool was split into lanes which were quite tight, so probably don't need this. Overall, we had a lovely stay and will stay there again if we visit Cardiff.

AccorHotels certified review
Stephen H. Couples - 18/09/2017
« Disappointing »

We were disappointed with our stay, quite a number of things didn't come up to the standard we would have expected, change of room on two occasions, one mistake at reception, second cleanliness of the room, although even on the third room we were still not happy with the cleanliness, breakfast we would not normally book but on this visit we did, once again we would have expected better, because of this we will seriously consider booking again, on a positive note the staff were excellent and could not do enough.

AccorHotels certified review
B. S. Solo - 18/09/2017

Great room, seriously comfy pillows and I loved the natural bedding. Only issue was ordering room service at approx 11.45. The employee I spoke to was quite reluctant to make sandwiches and kept pushing me to order from outside the hotel. I stood my ground as I really wanted sandwiches. So room service wasn't great but I will definitely be booking again as its a great hotel. See you in October.

AccorHotels certified review
Ashley P. Couples - 17/09/2017
« A taste of class »

Gorgeous hotel. Immaculate and spacious room with a great view. Cracking food and friendly staff. Will definitely book to stay again. I didnt get chance to sample the spa facilities but I'm sure they are amazing just judging by the rest of the hotel. Many thanks

AccorHotels certified review
Debbie Business - 17/09/2017
« Not up to 4 star standard »

Reception staff pleasant, room not cleaned to a 4 star standard, floor needed a vacuum and did not like not having a mattress protector on the bed. Disappointed in stay.

AccorHotels certified review
Anonymous Friends - 17/09/2017
« Brilliant »

From the start very relaxing . The hotel is lovely and all the staff very helpful

AccorHotels certified review
David J. Solo - 17/09/2017
« very poor »

very poor . I was not able to obtain an outside line from my room. The cooked breakfast was cold.

AccorHotels certified review
Gary Couples - 16/09/2017
« City Break »

Had a fantastic stay, the staff were truly fantastic. Thanks especially to the front desk and housekeeping staff that prepared a room for us to allow for an earl check in.

AccorHotels certified review
B C. Couples - 16/09/2017
« Mr c. »

Wonderful break

AccorHotels certified review
Rosie Business - 16/09/2017
« Comfortable and spacious »

Required parking - sign outside said FULL but it let me in anyway and there were plenty of vacant spaces. Had checked in online, and was an easy check in to get the key at reception Reception itself looked clean and modern Lifts to take me to my 7th floor room - would like the option of stairs too as sometimes it was difficult to get a lift or waiting times were lengthy The room itself was easy to find, fantastic view over the city and was clean, modern, really large and comfortable...all the conveniences were available Only quibble would be water pressure in the shower - very poor Breakfast was great - lovely sausages!! Simple and tasty stuff I didn't use the spa as I didn't have time in the end Overall, really pleasant stay and I would recommend it if staying in Cardiff again

AccorHotels certified review
Judith Couples - 16/09/2017
« Staff extremely helpful and welcoming »

Short but enjoyable

AccorHotels certified review
Anonymous Business - 15/09/2017
« Mr »

Dirty bath, even dirtier towel. Staff were excellent Food was great

AccorHotels certified review
Anonymous Business - 15/09/2017
« Great stay »

The room was great, the service was great. I had absolutely no problems. Would stay here again.

AccorHotels certified review
Never A. Business - 15/09/2017
« Terrible bed, limited breakfast and charged twice for parking »

Poor. Using 2 single mattresses is not what I would expect from a hotel at this price, when they are so firm that you feel the gap prodding you all night this is not acceptable. No interest in quality of stay shown by staff and breakfast was the most limited and basic standard I have experienced in many years even in lower graded hotels. To then charge parking to the room when this has been paid directly to reception is simply disgusting! It is clear that the various departments do not communicate and for the experience the rates are double what they should be. I most certainly will not return to any mercure again, nor will I book any of my staff in for such poor standards!

AccorHotels certified review
Chris Families - 14/09/2017
« A superb base for our trip to Cardiff »

This was a weekend break with my wife and mother. From arrival on, the Hotel and it's staff gave a friendly professional service that seemed effortless. Our rooms were great, my wife wore out the Spa pool whilst mum and I relaxed in the bar. A perfect setting for us to base our first trip to Cardiff. We will come again.

AccorHotels certified review
Suzanne L. Business - 14/09/2017
« Stunning decor with great food »

First visit to this hotel and beautiful decor very chic. Bedroom is huge with lovely large windows, lots of wardrobe space and really comfortable bed. Sadly only had one night here as it was so good.

AccorHotels certified review
Jeff J. A. Couples - 13/09/2017
« mr j j a. »

although the room was really good the spa facilities were awful. the pool had lots of little pieces of debris on the floor. i swim regularly and your pool was not as clean as it should be.i booked two 25 minute spa treatments for my wife which were rushed and only lasted approx 35 to 40 mins in total. i was served a flat pint of cider at dinner. i complained to staff and asked for feed back as there was no managment when we left. this was monday, its now thursday and ive heard nothing from them.

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