Hotel - Mercure Cardiff Holland House Hotel and Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel and Spa

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4.0/5 2,586 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 6,554 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,586 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Sharon Families - 14/11/2017

The staff were amazing! So friendly and went out of their way to help us. Especially the late night bar staff and reception.

AccorHotels certified review
Martin Couples - 14/11/2017
« Comfortable stay. »

Very comfortable bed. Large well appointed room. Very friendly staff and helpful when needed. Secure under ground parking.

AccorHotels certified review
Jane Business - 14/11/2017
« Very worrying and terrible service »

The reception staff are rather abrupt and not pleasant, I needed my email address to be updated and this was a major inconvenience to them. The sink in the bathroom was broken and water leaking all over the ceramic floor which is very dangerous, the crack in the sink was old, due to the staining and the bathroom grout around the shower and bath was quite mouldy. As the fire alarm went off at 6:30am, there was NO Hotel staff present to assist with customers, there was NO STAFF either in the staircase or outside in the road! all the customers that had come out were rather concerned and we didn't know what was going on. There were NO STAFF to let us know when we could return into the hotel, a guest had a phone call from another guest at the front of the hotel, saying we could return into the building? this is an unacceptable risk and very worrying with staying in a high-rise building. There were people struggling on the stairs with mobility issues and if there was smoke then I am sure lots of people would have been badly hurt on the stairs. We subsequently were told by reception that the alarm was raised in the basement - where the rubbish and cars are stored but they didn't know why?? no fire brigade were present and it was almost a hour by the time I got back to my room. This was completely unacceptable and very very worrying. I have no confidence in the management and staff training for such a event?!! If that was a real fire!!!! There is not enough staff on duty and even the restaurant staff are pushed and not attentive at all. very very disappointed and such a disaster on this visit. Fire safety is paramount in a hotel and especially with a high rise building and the company have a responsibility to assist and provide information to ALL their guests. I have stayed at many hotels with business use and have experienced fire alarms, late at night, early morning and have been reassured with staff available at various locations in high-vis jackets and providing information and a professional service. I am in complete shock with the complete lack of regard to guests safety and there appears to be NO Risk Management in place. A disaster waiting to happen.

AccorHotels certified review
Simon M. Business - 14/11/2017
« Very good as usual, the only issue is for the 2nd consecutive stay I did not get my invoice mailed to me »

As above

AccorHotels certified review
Jbenson Couples - 14/11/2017
« One night stay at Mercure Cardiff Holland House Hotel and Spa »

Parking was a huge problem, I had asked in advance if I could book parking but was told it was first come first served. We arrived before the stated check in time but were told all parking had been booked in advance. The hotel needs to have a consistent approach because customers may want to consider the additional parking cost which amounted to £23.70 before selecting the hotel. The receptionist provided incorrect information on the cost of offsite parking, the short stay while we booked in was minimum £1.70 and the nearby NCP was £22 for 24 hours. The room was pleasant but the bedding was extremely uncomfortable with a very lumpy duvet and small hard pillows. The promised panoramic view was mainly of the hotel roof and air conditioning units. The double glazing does not seem to be adequate as there was a lot of noise of emergency vehicles and general traffic.

AccorHotels certified review
Ellis Couples - 13/11/2017
« Pleasant night stay »

Stay was pleasant.

AccorHotels certified review
Andy Couples - 13/11/2017
« almost »

Easy check in - parking was full but expected that as it was a Rugby weekend good parking nearby easy walking distance. Check in / out was easy - great Breakfast. Unfortunately the room was no where near a standard we expected for the price being paid. I know it was a premium weekend but you shouldn't have to clean the bath before you use it and the bed was a long way off being comfortable. Given what else was and is available nearby I wont be rushing back when i'm next in town.

AccorHotels certified review
Anonymous Couples - 13/11/2017
« Started okay but went downhill »

Bedroom was lovely and spacious. Unfortunately no hot water so couldn't have a shower. Reported problem but the hotel weren't able to fix it. Very disappointing.

AccorHotels certified review
Rhys P. Couples - 13/11/2017
« Mr P. »

Good and comfortable stay.

AccorHotels certified review
A N. Business - 13/11/2017
« A very pleasant stay »

As I have come to expect and anticipate.

AccorHotels certified review
Anonymous Business - 13/11/2017
« Mrs Jackie K. »

Satisfactory

AccorHotels certified review
Nicholas T. Couples - 13/11/2017
« Ok »

We had to park 20 minutes from the hotel.

AccorHotels certified review
Helen Friends - 13/11/2017
« Fantastic stay »

I stayed with my sister and we had a great stay. Room was clean and very spacious. Reception staff were welcoming and helpful. We are snacks in the bar and breakfast, both of which were of a better standard than we normally have elsewhere. Would definitely stay again.

AccorHotels certified review
Anonymous Business - 13/11/2017
« Poor service, lack of organisation and not enough food provided »

We had a meeting booked for 40 people but room only set up for 32 so morning session delayed while additional table and chairs sourced. Insufficient food provided at lunch - had to ask for extra salad and chips which were brought but meant afternoon session was delayed to allow people time to eat them. Had to ask for some sort of compensation as it wasn't being offered. I kept being thanked for my feedback but this made me cross as the hotel were there to provide us with a service not the other way round.

TripAdvisor review
Business - 13/11/2017
« A good standard 4 star hotel »

Stayed here for only 1 night on business. All in all a friendly check-in service with no issues occurring. I was floor 5, with good views across Cardiff and towards the docks. The spa facilities looked good, but unfortunately I did not have time to use these. The bar was comfortable and relaxing on floor 1. The room was good, but obviously through repeated use had some tired points especially in the bathroom - but this is to be expected. Otherwise all other room facilities were good - no complaints.

AccorHotels certified review
B C. Couples - 12/11/2017
« mr »

wonderful break

AccorHotels certified review
Db Couples - 12/11/2017

Staff pleasant and efficient, was woken up 6am from fire alarm while rushing downstairs from 11th floor, were told it was false alarm, other guests said they have experienced this couple of times in one week! Not 4 star standard, needs updating.

AccorHotels certified review
Anon Business - 12/11/2017
« Nice - except for alarm »

The room was large, clean and comfortable. The package included breakfast buffet which was well stocked. The only downside was a fire alarm on the morning of November 9 (6am). There was no guidance (in terms of a fire marshal). Also, there was indication of an "all clear". People just started wandering in the direction of the hotel. This aspect of the service needs improvement.

AccorHotels certified review
Anonymous Business - 11/11/2017
« Mrs »

As usual the service was great, room and facilities lovely, breakfast fantastic. However, we were woken by the fire alarm just before 6.30 and the process which followed I quite frankly thought was dreadful especially in light of the current focus on fire safety in multi storey buildings. I took the fire escape stairs and was at the rear of the building with a number of colleagues. There were no staff in evidence in the stairwell or outside. No sign of any marshalls, no high viz. we saw one gentleman desperately struggling with a walking frame. After the alarm stopped no one appeared to give any information and we actually re entered the building because a man standing close by had received a call from a friend at the front of the hotel. We met one staff member on the way in who clearly didn't know what was going on and told us it was a practice, a fact that was totally opposite to what I was subsequently told by the receptionist. Another gentleman informed me that the fire door to the stairwell on his floor was propped open. I was on the 10th floor and am just very very glad it turned out not to be a fire. I will be staying again on Monday and will be calling the hotel in advance to request a room on a low floor. It was unacceptable.

AccorHotels certified review
Mike S. Business - 11/11/2017
« Facilities pool gym etc excellent staff very good food great »

Excellent rooms and breakfast, all staff first class, sports facilities first rate which I really appreciated

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