Mercure Cardiff Holland House Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 1,011 reviews

Best price
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Mercure Cardiff Holland House Hotel & Spa - Image 1
Mercure Cardiff Holland House Hotel & Spa - Image 2
Mercure Cardiff Holland House Hotel & Spa - Image 3
Mercure Cardiff Holland House Hotel & Spa - Image 4
24 26 Newport Road, CF24 0DD CARDIFF, United Kingdom

Description

Hotel extras

  • On-site leisure facilities including an 18-metre pool

  • Fully-functioning gym, sauna, steam room and more

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

Our accommodation(s)

Hotel location

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

GPS:51.483986, -3.167448

Telephone
Fax +44 29 2048 8894

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,011 reviews

TripAdvisor Rating  4.0/5  3,751 reviews

Certificate of excellence 2023

Disgusted

TripAdvisor rating 1.0/5

aardvarktraveller TripAdvisor review

We are disgusted. My husband is a platinum Accor member and we booked this the day before the pre sale of Springsteen tickets. We booked this hotel as my husband is a blue badge holder and he needs a hotel car park. Got there to be told the hotel was over booked and we had been bounced out of the hotel and booked into the Park Plaza. We were told they had sent an email in April. No such email had arrived so they lied. We were told no points of either type would be awarded on Accor Loyalty and there was no such thing as a guaranteed booking. What an absolute pile of Pooh. On top of that all hotels in Cardiff were sold out the same day as presale tickets. So how come the mecure were able to rebook us last month into the Park Plaz There’s a lot of questions for mecure and Accor to answer here.

Avoid the food and use hotel as a base

TripAdvisor rating 3.0/5

CharlotteWater Friends getaway - TripAdvisor review

The hotel boasts a convenient location, arrival impressive and the rooms are very spacious. That said there are flaws that would make me think twice about rebooking. 1) The restaurant- awful food, two course dinner was very limited on paper filthy menu, open canteen style (not very luxurious) and quality of food not good. 2) The spa - the treatment and relaxation rooms amazing. The pool area and downstairs facilities dirty, over crowded and not luxurious 3) The room - only complaint is it’s hotter than the sun. Air con didn’t work and windows don’t open 4) The Breakfast - paid extra for room service. I left half the breakfast, very cheap quality food

Beware additional charges and reception queue

TripAdvisor rating 3.0/5

Matt M Families - TripAdvisor review

Overall, my experience at the Mercure Hotel Cardiff was a mix of highs and lows. The bar area exuded a pleasant ambiance, perfect for unwinding after a long day. However, I was taken aback by the unexpected swimming pool charge of £10 per person per entry, which was not disclosed on the Mercure website. Additionally, the inconvenience of two out of four lifts being out of order was disappointing. On the brighter side, the hotel boasts a convenient location and the reception staff were friendly and helpful, despite the perpetual queues. However, the steep breakfast price of £16 per person might deter some guests (The Little Man Cafe is great - 10 minutes walk).

Good location

Customer review rating 3.0/5

K Couples - Confirmed reviews ALL

Good location. Nice room with brilliant air conditioning (privilege room). Fridge wasn’t cold at all though. Parking expensive, spa only small but adequate. We didn’t have to pay for passes as they were included in the package we had, before the policy changed, but only being allowed to go once a day isn’t ideal.

Good situation

Customer review rating 4.5/5

Stuart P. Couples - Confirmed reviews ALL

Good short break. Much appreciated upgrade.

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Other web-users rate our hotel

  • 1,249 reviews 7.8/10 Location
  • 2,614 reviews 7/10 Room
  • 1,914 reviews 7.5/10 Service
  • 34 reviews 7.6/10 WiFi
  • 1,073 reviews 6.1/10 Cleanliness
  • 905 reviews 5.1/10 Amenities
  • 762 reviews 7.1/10 Breakfast
  • 738 reviews 6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.