Hotel - Mercure Cardiff Holland House Hotel and Spa
Mercure Hotel Mercure Hotel

Mercure Cardiff Holland House Hotel and Spa

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4.0/5 2,673 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Golf  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 7,059 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,673 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Stephanie M. Couples - 13/02/2018
« Average experience, beautiful hotel but some areas let the overall experience down »

Very limited food choice for our evening meal which wasn’t greatly enjoyed. One spa treatment was incorrect and staff adamant she was not wrong so unwanted treatment received.

AccorHotels certified review
Kayleigh M. Couples - 13/02/2018
« No nearly as good as last time »

The lady on check in was lovely, polite and friendly, she gave us drinks to elevate our anniversary. The spa was ok but standards have fallen since this time last year, the relaxation room had empty glasses and bottles in and the candles were all removed as we were in there, we had the last treatment of the day and felt like we were a nuisance to the staff in the spa. The heating in the room did not work, we didn’t report this at the time, although I wish I had. We had a lovely note and chocolates in our room for our anniversary and the bathroom facilities were fantastic. We felt the fixed dinner menu was lacking choice and food was not as good as last year, would have been nice to have a choice of potatoes, not everything with mash, and it would have been nice to have some other vegetables too. The mushroom soup was bland. Overall we felt the hotel had gone downhill since our last stay and have decided we probably won’t be coming again.

AccorHotels certified review
Lesley B. Families - 13/02/2018
« A great weekend in Cardiff »

We had stayed at the hotel for Christmas and it was fantastic then, so when our daughter arranged her son’s christening we had no problem at picking the hotel we would stay in for this special occasion. The staff throughout the hotel are all extremely helpful and friendly and the room is spacious with fantastic views (we watched the sun rising over Cardiff) and it was beautiful. The facilities are perfect and the food in the restaurant is so tasty I would be happy to go back there or recommend the hotel to family and friends.

AccorHotels certified review
Becca S. Friends - 13/02/2018
« Amazing »

I stayed at the hotel Friday - Sunday. Everyone was really helpful and kind. The breakfast and spa were lovely and so much choice of food. I’m gluten free and the restraint catered for me well. I told the hotel that it was my birthday weekend and they left something in the room for me which was so thoughtful and kind. We had a lovely stay - will definitely be staying here again next time we visit :)

AccorHotels certified review
S. Couples - 12/02/2018
« Great stay! Great hotel! »

From start to finish we had a great stay in Cardiff at Mercure Cardiff Holland House! Great staff, great experience! Would definitely recommend!

AccorHotels certified review
Jackie K. Business - 12/02/2018
« dissatisfied »

Business

AccorHotels certified review
Helena L. Couples - 12/02/2018
« Initially very good up until the day we left where it went down hill. »

On arrival we were extremely lucky to find a car parking spot due to lack of parking. We were greater by the most helpful receptionist who was very help full. Unfortunately when going up to the room it took 15 mins for a lift that we could fit in to due to all the previous lifts being crammed full with people from events in. The room was clean and comfortable. The pool was lovely apart from being a bit to cold. When leaving it took 30-40 mins to get to the reception from the 7th floor due to there once again being no lifts and when one did turn up it decided not to move and stay stuck on the 7th floor which resulted in us having to lug all our bags down the stairs that only go to the second floor because the only other exit past that was fire exit doors. So then we had to wait even longer for lifts that were crammed full of people from the convention so it was nearly impossible to get in one. When checking out and reporting this back to the receptionist that was less than help full and didn’t care and just srugged her shoulders saying oh dear. Which left the weekend on a sour note.

AccorHotels certified review
Rebecca J. Couples - 12/02/2018
« Hotel and staff lovely »

Hotel and staff lovely-had asked for ice bucket and champagne flutes for room on arrival (were not there) as my boyfriend was celebrating his bday but extra touches in the room were v thoughtful. Dismayed I had to pay £24 to use your car park as a guest for 2 nights have complained about this via email as on top of staying at the hotel we also drank in the bar so an extra £20 was an added cost not anticipated. Such a shame

AccorHotels certified review
Kash Friends - 12/02/2018
« Perfect overall experience »

Not only did it tick all the boxes exceeded expectations

AccorHotels certified review
Julie M. Couples - 12/02/2018
« Average »

Our room was very nice , good size and very clean however it was very cold throughout our stay and the room temperature did not seem to work. There was a Gaming convention at the hotel and it was extremely noisy and very overcrowded which we were not not made aware of at the time of booking . Seeing this was suppose to be a relaxing Spa break that did not bode well . The Spa are was adjoining the bar via a door and this was ware most of the noise on that day came from . Also sorry to say the swimming pool was very cold. A maid just opened our door without knocking and shouted did we order a pizza which was not very professional and she did not say sorry. The evening meal was Ok and breakfast good but all the other stuff let it down .

AccorHotels certified review
Dan Friends - 12/02/2018
« Very good accomadation and room size was impressive. »

Everything was good from the cleanliness of the hotel to the spa facilities. Disappointed with mattress, was uncomfortable and there was only a small toilet roll in room not a new fresh one so ran out. Also only one towel so that was poor.

AccorHotels certified review
Yuva A. Business - 12/02/2018
« Disappointed »

I was there for the UKinbound conference. Normally use the Accor brand for my groups. Was disappointed at the level of dust in the restaurant, bedrooms etc. Service was good in the restaurant and C&B

AccorHotels certified review
A O. Couples - 12/02/2018
« Fantastic »

We loved the hotel and it’s facilities. The decor was lovely and the room was modern and spacious. The spa was brilliant too and all the staff were so friendly!! The only thing that we would mention would be a note on the website stating about the Comincon that was held in the hotel whilst we were staying. I think it would have been more considerate for the guests staying. It was quite overwhelming having 3,000 people dressed up in all sorts of strange outfits filling the lifts and the entrance.

AccorHotels certified review
Mark G. Couples - 12/02/2018
« Lovely hotel with great facilities »

Lovely pool, sauna , stream room etc. Nice food in restaurant dinner and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark G., We very much appreciate your comments regarding your stay at the Mercure Cardiff Holland House. I am delighted to hear hat you had such an enjoyable stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magalie Real Front office Manager.

AccorHotels certified review
Natalie Friends - 12/02/2018
« Nice »

Happy to stay, close to town. Disappointed at the busy show that was on and we didn't realise it was on, the pool was freezing and one of the coldest indoor pools I have ever been in. Service in the bar on Saturday night was excellent and the reception staff were really helpful.

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Outstanding »

Staff superb. Room excellent.

AccorHotels certified review
Anonymous Couples - 10/02/2018
« Excellent »

Vary comfortable

AccorHotels certified review
R C. Families - 09/02/2018
« Great stay »

I was very happy with my stay and would most definitely stay again if I happen to be coming to Cardiff.

AccorHotels certified review
Alan W. Couples - 09/02/2018
« Great location and very friendly staff »

great, but water was not hot for a shower on Sunday morning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan W., We very much appreciate your questionnaire regarding your stay at the Mercure Cardiff Holland House. It is always important that we receive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to also reassure you that we looked into the temperature of the hot water, and it has been resolved now. Thank you again for sharing your experience, and we hope your next visit will be an overall excellent one. Sincerely, Magalie Real Front Office Manager.

AccorHotels certified review
Cool C. Couples - 09/02/2018
« Lovely hotel but a bit cool in Cardiff »

Couldn't fault the staff or service throuout the hotel. Room was rather cool and so was the 'hot' water both days we stayed there - maybe it was because we rose a little later than others ( around 7.30!) but both mornings the hot water was cold. Super comfortable bed and room was lovely, but at the end of the day, if you are cold it taints the experience. When we mentioned about the coolness of the room, the remedy seemed to be to leave the air con on all the time, but the noise of the fans whirring at 3 am didn't make for a good night's sleep even though it was a bit warmer.

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