Hotel - Mercure Cardiff Holland House Hotel and Spa
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Mercure Hotel

Mercure Cardiff Holland House Hotel and Spa

24 26 Newport Road 
CF24 0DD  CARDIFF
UNITED KINGDOM

2,533 reviews
TripAdvisor Rating Based on 2,533 reviews
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From 75.05 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Beauty salon
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Golf  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 165 bedrooms offer guests a range of accommodation options including executive rooms, spacious suites, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as air conditioning, WiFi and satellite TV.All bedrooms are in line with 4-star standards but some suites offer particularly inspiring views over the city, designed with panoramic windows so guests can enjoy and absorb every detail.

  • 165 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 7 family rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 6,242 reviews

Our guest reviews for Mercure Cardiff Holland House Hotel and Spa

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,533 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Zoe Couples - 21/09/2017
« Brilliant »

Brilliant stay. Upgraded room and a free drink at the bar for my birthday

AccorHotels certified review
Steve D. Business - 21/09/2017
« Mr »

The hotel reception, facilities and bedroom were all very good.

AccorHotels certified review
Thomas B. Business - 20/09/2017
« An uneventful stay in a bland environment »

The room was pleasant enough, large but without the slightest charms. Very nice view, dysfunctional heating/AC as on my previous stay. Food was boring, staff pressed to get home

AccorHotels certified review
Sian E. Couples - 20/09/2017
« Filthy dirty place »

First day we were moved cos the room was diirty.the next room our air con didnt work.then every day we had to speak to the duty manager because are room wasnt cleaned properly.we got engaged and it was my partners 50th birthday and it was ruined by all this.we didn't want to use the pool or the spa as we felt if everywhere else was dirty so would these places and we didnt want to catch anything.

AccorHotels certified review
R T. Couples - 20/09/2017
« Very comfortable stay »

Very comfortable room, clean & roomy. Excellent spa facilities.

AccorHotels certified review
P. Friends - 19/09/2017
« Very comfortable friendly place »

Very relaxed indeed

AccorHotels certified review
Lewis D. Couples - 19/09/2017
« Oustanding »

Wonderful anniversary break for my wife and I for the second year running. Spa was great, treatments superb, food fantastic, suite luxurious and most of all, every staff member we interacted with provided us with their full attention and outstanding service.

AccorHotels certified review
Patmore Couples - 19/09/2017

Room was nice staff were lovely only thing we could say that was disappointing was we couldn't book a massage for time we stayed as by time we checked in it was fully booked But apart from this we enjoyed the hotel

AccorHotels certified review
Rachel L. Couples - 19/09/2017
« Nearly there... »

We upgraded to a Privilege Room - the views were spectacular and the room size good but the room seemed oddly designed and didn't appear to flow very well. The complimentary soft drink mini-bar and Nespresso machine was very welcome but it is the little things that make something 'extra special' and having to ask for glasses to drink the complimentary drinks out of and only have enough coffee pods for one drink each (and having to ask for more) were the irritating inconveniences that take the shine off the experience. The communal areas are nice, the bar staff friendly and helpful but breakfast was very hit and miss. Staff sullen and unhelpful and everything just looked messy. Having stayed at many hotels and guest houses - breakfast can make or break a stay!

AccorHotels certified review
Mrs B. Couples - 19/09/2017
« Satisfactory, no more, no less! »

Excellent dining room staff. Breakfast content and staff were superb! Room and bathroom could have been cleaner, and had to go to reception to obtain refills of tea/ coffee/ milk on the second day. Pleasant and efficient reception staff.

AccorHotels certified review
Darren H. Business - 19/09/2017
« Mr Darren H. »

I stay often, its a good hotel, however the bath was quite dirty, had marks all around the "bath ring" so it clearly hadnt been cleaned, i was quite dissapointed as it then ruined my night as it made me think what else hadnt been cleaned properly, bed lined etc! Not good.

AccorHotels certified review
Chris A. Couples - 18/09/2017
« Mr Christopher a. »

Excellent

AccorHotels certified review
Kenn P. Business - 18/09/2017
« A really good overnight stay »

This stay was really enjoyable, made special by an unexpected upgrade.

AccorHotels certified review
Tn Business - 18/09/2017
« Damp smelling room, with curtains that had come off their rail »

I thought the room was very poor. It smelt damp and there were marks all over the carpet. One of the curtains was hanging loose having come off the rail. Though the room was superficially clean, there were cobwebs and just in many corners. Altogether less than pleasant, and certainly very far from value for money.

AccorHotels certified review
Smudge Couples - 18/09/2017
« Great hotel »

We spent one night at the Mercier Cardiff and it was very pleasant. Great location, only 5 min walk into town. Room was very spacious, although the bathroom was a little dated, it was spotless and very big. We used the spa facilities, which was very nice, although we found it busy for a Sunday. The swimming pool was split into lanes which were quite tight, so probably don't need this. Overall, we had a lovely stay and will stay there again if we visit Cardiff.

AccorHotels certified review
Stephen H. Couples - 18/09/2017
« Disappointing »

We were disappointed with our stay, quite a number of things didn't come up to the standard we would have expected, change of room on two occasions, one mistake at reception, second cleanliness of the room, although even on the third room we were still not happy with the cleanliness, breakfast we would not normally book but on this visit we did, once again we would have expected better, because of this we will seriously consider booking again, on a positive note the staff were excellent and could not do enough.

AccorHotels certified review
B. S. Solo - 18/09/2017

Great room, seriously comfy pillows and I loved the natural bedding. Only issue was ordering room service at approx 11.45. The employee I spoke to was quite reluctant to make sandwiches and kept pushing me to order from outside the hotel. I stood my ground as I really wanted sandwiches. So room service wasn't great but I will definitely be booking again as its a great hotel. See you in October.

AccorHotels certified review
Ashley P. Couples - 17/09/2017
« A taste of class »

Gorgeous hotel. Immaculate and spacious room with a great view. Cracking food and friendly staff. Will definitely book to stay again. I didnt get chance to sample the spa facilities but I'm sure they are amazing just judging by the rest of the hotel. Many thanks

AccorHotels certified review
Debbie Business - 17/09/2017
« Not up to 4 star standard »

Reception staff pleasant, room not cleaned to a 4 star standard, floor needed a vacuum and did not like not having a mattress protector on the bed. Disappointed in stay.

AccorHotels certified review
Anonymous Friends - 17/09/2017
« Brilliant »

From the start very relaxing . The hotel is lovely and all the staff very helpful

Our most recent 20 reviews
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