Hotel - Mercure Farnham Bush Hotel
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Mercure Hotel

Mercure Farnham Bush Hotel

The Borough 
GU9 7NN  FARNHAM
UNITED KINGDOM

653 reviews
TripAdvisor Rating Based on 653 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-22:00
    • Opening hours : Week-end 11:00-22:00

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel's 94 bedrooms offer guests a range of accommodation options including privilege rooms, four-poster rooms, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as WiFi and flatscreen TV.

  • 94 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 2 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Telephone
    • Direct dial telephone
    • Crib on request
    • DDI - Direct Dialing In
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating Based on 1,842 reviews

Our guest reviews for Mercure Farnham Bush Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 653 reviews
AccorHotels certified review
K P. Couples - 18/09/2017
« Unacceptable »

Cracked washbasin Dangerous Toilet Seat Will not return!

AccorHotels certified review
Linda Couples - 18/09/2017
« Unfriendly & Doing the Minimum »

Check in was the minimum required to give me the key and point out where the room was. My complimentary newspaper was forgotten. Breakfast was cold. Check out also the minimum to hand back the key. There was only one robe in the room ( I had booked and paid for 2 breakfasts).

AccorHotels certified review
Anonymous Business - 18/09/2017

firstly the décor is very tardy, the rooms were a poor standard and I had no remote for the TV and when i informed reception they said it would be replaced and never was. the breakfast was disappointing the sausages were under cooked bacon was burnt and there were no eggs and the staff were racing around for no apparent reason

AccorHotels certified review
Anonymous Couples - 17/09/2017
« Satisfactory »

Well located hotel, somewhat dated in appearance. Restaurant was very cold and unappealing. Staff were generally very friendly.

AccorHotels certified review
Anonymous Business - 17/09/2017
« comfortable hotel »

I enjoyed staying here. The room was comfortable. and I love the oldness of the building, still preserved. The staff were friendly and helpful. There was a mark on one of the soft chairs in the room, which needs to be cleaned. At breakfast I was kept waiting for my pot of tea, and had to ask for it again. The scrambled egg was inedible. But overall it was a good spread.

AccorHotels certified review
M. Couples - 17/09/2017
« M. »

Hotel staff were very good and helpful. The whole building however needs an overall huge improvement! Our room was fine and clean and comfortable. However the other areas of the hotel are in great need of decoration and are a little dirty and could do with a clean. Overall stay was ok as we were not in the hotel much and only stayed one night. Probably wouldn't return unless a massive improvement was made. Thanks

AccorHotels certified review
Ann D. Families - 16/09/2017
« clean and comfortable »

very comfortable and relaxing. staff very helpful. would definitely come and stay with you again.thank you for a lovely weekend.

AccorHotels certified review
Veronica P. Families - 15/09/2017

The staff were brilliant very helpfull we had everything we needed

AccorHotels certified review
T. T. Y. Business - 15/09/2017
« Great Experience ! Awesome location »

Staff was friendly from reception to breakfast room. Busy hotel but everyone seems to work efficiently. One point that I would like to suggest is to have guest room slipper as the floor material is carpet and walking with barefoot is not very hygiene. Otherwise everything was great.

AccorHotels certified review
Phil R. Business - 14/09/2017

I did not stay. I called the hotel on Monday 11th September at 1331 to say I could not make it. I explained that my wife had been rushed into hospital, she is 4 months pregnant. I had to turn round and cancel my business trip, in doing so I called the hotel to see if you could help at all in refunding my stay. The man I spoke to was unhelpful and said he would call back after he'd discussed with management, I'm still awaiting the call. I told him I would be in the area on a virtually monthly basis, so would be a regular user for at least the next 2 years etc. I fully understand the booking was non refundable, but I thought under the circumstances there would be some gesture of goodwill, or even the common manners of following up on the promise of calling me back. In addition, I have been a loyal customer of Mercury for years, I have in excess of 60000 points, and I'm a gold status member, having been so for years. I am now of mind to switch my travel stays to another chain. I will not use your hotel based on this experience for my monthly trips to the area

AccorHotels certified review
Carl S. Couples - 13/09/2017
« Great Location stay »

Lovely hotel in the best location as it is in the centre of Farnham, room was nice and big and tidy, decor is a little tired but don't let that put you off as the bed and the stay were both very comfy, we ill stay here again, plenty of parking too which is free.

AccorHotels certified review
R C. Families - 13/09/2017
« Useful for an overnight stay »

The Bush was satisfactory for a one night stop-off but had a couple of shortcomings :- Barman was overstretched, basin tap would not turn off and overall, the Hotel would greatly benefit from a refubishment.

AccorHotels certified review
Rene Couples - 12/09/2017
« Satisfactory »

The room was clean and quiet. The bed was comfortable. The only issue was parking. There appears to be no alternative parking should the parking be full in the hotel grounds and the check in lady was not very helpful or friendly in this regard. She also wasn't aware which of the guests ate breakfast and who didn't.

AccorHotels certified review
S P. Couples - 11/09/2017
« Damp, Smelly, Dusty and Dirty »

For a £120 room, I was really disappointed. The room smelt very damp when we arrived, the bathroom had smears near the sink and mirror. The toilet seat needed cleaning again and the overall condition is dated, worn out and not very nice. We did speak to the reception however we would be lat for a wedding and needed to leave within 30 minutes of arriving only to return later.

AccorHotels certified review
Jd Families - 11/09/2017
« Family weekend »

Came here for a family reunion weekend. The good points were that the room was clean, we were able to get a parking space no problem, our family meal was served promptly and was very nice. Not to mention the young man working all night in the resident's bar did an amazing job pretty much on his own, he worked so hard. Some small negative points - the checkout process took forever, the floorboards need looked at as they squeak constantly and you can hear this in your room. Our sink also didn't drain properly which was disgusting, but didn't want to mention at checkout as had already waited a very long time. Overall the interior of the hotel looks a bit tired, but we had a lovely time catching up with family and all the staff we encountered were very nice and helpful. The courtyard and garden areas are very nice.

TripAdvisor review
Couples - 11/09/2017
« Tired and poorly maintained »

The Rooms are very small, the bathroom is tiny and not vented with no room for anything. The Walls are paper thin and the wireless signal in rooms is intermittent. Decor is drab, poorly constructed and maintained. Bed is large, staff are polite and helpful. Overal, ok for a single person overnighter but uncomfortable for a couple or longer stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your review following your recent stay with us. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a good service experience for every guest and your feedback is very important to us. We appreciate your feedback regarding the team, but take your feedback regarding the product on board and will discuss ways to improve on this. To discuss your feedback further, please do feel free to contact me on h6621-gm@accor.com or 01252-715 237. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Tony Tijhuis General Manager

AccorHotels certified review
Nick S. Families - 10/09/2017
« Thought the hotel a little tired »

Pleasant enough but the hotel is looking worn and tired in need of a lot of general maintenance to make it value for money. The Sunday Breakfast was a disaster with not enough staff and sporadic re filling the hot breakfast elements.

AccorHotels certified review
Chris T. Couples - 10/09/2017
« A sad experience in a poorly run and poorly maintained hotel »

The room was tiny with paper thin walls and the bathroom worse with a broken toilet seat and no ventilation. There was no Nespresso coffee tabs and the room was generally in poor shape. We requested a bigger room but we're told there wasn't one by a rather dour, mature lady. On checking out we were told there were indeed larger rooms which we could try the following week (we cancelled). Staff were generally helpful and the bed was good, the coffee tabs were replaced the following day but the toilet seat was never repaired. I'm afraid we would not return and were saddened by the overall experience - I was born in Farnham and returned after many years away.

AccorHotels certified review
Anon Couples - 10/09/2017
« Ok, but..... »

Room and bathroom tired and in need of updating. Being told at check-in that the restaurant was closed "because there is a table of twelve having private dinning" was not the welcome expected. Alternative arrangements for dinner were mad, in a separate , almost empty, room, and very good food was served.

AccorHotels certified review
Linda B. Couples - 06/09/2017
« Perfect »

Friendly, helpful staff. Lovely room. Very good choice of cooked or continental breakfast. Perfect location. Will definitely book again.

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