Mercure Farnham Bush Hotel 3 stars

TripAdvisor rating 3.0/5 836 reviews
Mercure Farnham Bush Hotel
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Room 1

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Hotel extras

  • 17th century hotel based in the heart of Farnham market town

  • Farnham station is only a five minute walk from the hotel

  • Nearby landmarks include Farnham Castle and Waverley Abbey

  • Six fully-equipped function rooms which can host 140 people

  • Modern cuisine served up in the Garden Room restaurant

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Farnham Bush Hotel

The Borough
GU9 7NN
farnham
united kingdom

Tel: +441252234800

Fax: (+44)1252/733530

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON GATWICK At 71.29km / 44.3 miles

  • By plane

    LONDON HEATHROW At 51.49km / 32 miles

  • By plane

    LONDON STANSTED At 144.35km / 89.7 miles

  • By train

    FARNHAM At 0.8km / 0.5 miles

GPS :51.215196, -0.797649

Our accommodations

The hotel's 94 bedrooms offer guests a range of accommodation options including privilege rooms, four-poster rooms, interconnecting rooms and enhanced accessibility. Each room features a range of facilities such as WiFi and flatscreen TV.

Classic room - 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic room - 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic family room - 1 double bed and 1 Z bed or sofa bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior room - 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege room - 1 king bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Twin

  • Max. number of persons: 2
  • Area: From 0

Our restaurants and bars

GARDEN RESTAURANT

Type of cuisine: Regional

Modern European cuisine served in elegant surroundings, Thackery's restaurant with views of the hotel's lovely gardens offers the perfect surroundings for a formal or informal dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COACHMAN S BAR

Photo non contractuelle / Strictly non binding

Cosey bar in the traditional surroundings of the Bush hotel. Enjoy a wholesome lunch, afternoon tea or Fresh pint next to the Fireplace in winter or in our gardens in summer.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 125

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Farnham Bush Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.7/5

2,985 reviews

tripadvisor

TripAdvisor Rating 3.0/5

836 reviews

Mrs B W.

Customer review rating 3.7/5

Mrs B. W. Couples - 08/10/2019 AccorHotels review

After check in found insufficient coat hangers,after numerous attempts to contact reception I had to walk to reception to collect the hangers. No information in room relating to restaurant and bar times or at check in. Bar closed at 11pm on Saturday night. Shower floor extremely slippy when wet to the point of being dangerous no mat provided.Reception was so often not staffed and trying to check out I had to get restaurant staff to find receptionist for me. On arriving home that evening I find an e-mail and an invoice telling me I hadn't paid and had to phone the hotel to get it sorted. I have stayed at the hotel quite a few times and never experienced such poor service.

Almost happy

Customer review rating 3.7/5

David Families - 07/10/2019 AccorHotels review

The hotel was very pleasent and the staff very polite and helpful but the room whilst being very good wasn't as good as expected. The room was described as to having bath robes and slippers - it didn't (these were provided once mentioned). When entering the room from the courtyard there were no mats on the floor to wipe your feet meaning that over time the carpet had become stained. The room was described as to having a walk in shower, it didn't - it was the usual shower in a bath which I would describe more as a drizzle than a shower. The coffee machine came with 1 pod, which is poor especially as the room was booked for 2 people. Everything else about the room was as expected and the stay was very enjoyable.

Quiet stay and helpful staff

Customer review rating 3.7/5

Anonymous Solo - 30/09/2019 AccorHotels review

Staff kindly gave me a quiet room away from noise and then helped turn off the air conditioning which was also noisy. I then had to turn off the fridge. The room was very comfortable. There was no hairdryer and I didn’t have time to ring reception to ask for one. Coffee in the morning was weak and flavourless but room service was good.

Customer review rating 3.7/5

Helen Solo - 30/09/2019 AccorHotels review

Comfortable and clean room with lovely staff. Reine on reception was so warm and funny.

As always

Customer review rating 3.7/5

Alex Business - 30/09/2019 AccorHotels review

Short overnight as crew

Fantastic central hotel.

Customer review rating 3.7/5

Arthur M. Couples - 29/09/2019 AccorHotels review

Welcome smile at reception and requested quiet room provided. Large newly refurbished room with very tasteful furnishings in muted colours. King size, very comfortable bed. Excellent shower room with novel light at floor level which automatically comes on at night when you step into the shower room - very neat and useful. The hotel is in central Farnham but is quiet and has many interesting historical features. The breakfast buffet was extremely good with plenty of hot and cold choices. The only complaint we have ( and this goes for other establishments too!) is that the wooden tables in the dining room feel very sticky to touch, this is because the table spray builds up over time. Can the tables not be washed off with good old hot water at least once a month to avoid this? Out stay was excellent and we would definitely come back again. Thank you.

A Hotel run by a Computer.

Customer review rating 3.7/5

Asdfghjkl Couples - 29/09/2019 AccorHotels review

Even when I informed you that I could not use this booking I continue to be plagued these emails.

Satisfactory stay in a good location.

Customer review rating 3.7/5

Tc Couples - 27/09/2019 AccorHotels review

I knew this hotel years ago when, buzzing with guests and local trade, justified two restaurants. Nowadays, although some vestages of its former standing are still to be seen, it has a budget hotel appearance albeit at above budget prices. However, our room (refurbished) was clean and of a good size with a comfortable bed. My wife and I only used the restaurant for breakfast which, sadly, was uninspiring. We were not greeted but simply told to sit anywhere and we had to enquire how breakfast is served to find out that coffee came from a machine etc., Buffet items were depleted and not replenished until after had both ordered from the few separate items available on the menu. There were no breakfast rolls and virtually all the pastries had gone - many, we noted were being wrapped in napkins and taken away by some of the other guests. Interestingly, no one asked for our room number or if, indeed, we were residents. The breakfast experience was underwhelming which tends to leave a lasting impression. On a cheerier note, the reception staff were most obliging and friendly.

Not good. I have stayed here twice now and I won’t be back

Customer review rating 3.7/5

Anonymous Business - 26/09/2019 AccorHotels review

Pretty grim. The rooms and the food

Customer review rating 3.7/5

Anonymous Solo - 26/09/2019 AccorHotels review

We love Reine and her everlasting smile

Bush Hotel Sept 19

Customer review rating 3.7/5

Jon B. Families - 26/09/2019 AccorHotels review

A good stay in Farnham - staff friendly and helpful - good to see hotel is being refurbished.

Lovely central hotel.

TripAdvisor rating 3.0/5

arthurmI1546ZO Couples - 26/09/2019 TripAdvisor review

Stayed for two nights. Very comfortable bed in quiet, spacious room that had been newly refurbished. The decoration was attractive and very pleasing. The staff are welcoming, friendly and attentive. Excellent breakfast with plenty of choices. We really enjoyed our stay in this central and interesting hotel in Farnham.

Not too bad for a short-notice booking.

Customer review rating 3.7/5

D B. Business - 25/09/2019 AccorHotels review

We were allocated an unsuitable room however a member of the staff was very helpful and quickly found us a more suitable room.

Stay was good but I was overcharged and the refund has not been made.

Customer review rating 3.7/5

Pete S. Couples - 25/09/2019 AccorHotels review

We (me and my wife) were staying on a special rate of £85 including breakfast. The rate was negotiated by my brother who was having a ruby wedding party at the bush. We were charged for breakfast and the money has been taken from my account. I reported the mistake on the same day as the charge was made. However no refund has has been made! I'm not impressed.

Tired room and menu, poor parking.

Customer review rating 3.7/5

A N. Business - 25/09/2019 AccorHotels review

Hard work. Received an old room, poorly set out, with insufficient power points and not even complimentary water. Menu was dull and uninspiring and the bar was regularly unattended. There is insufficient / non-existent disabled parking resulting in having to walk a long way with luggage etc.

S.'s Ruby Wedding lunch: A most enjoyable day

Customer review rating 3.7/5

David S. Families - 25/09/2019 AccorHotels review

The friendly and efficient service in a very pleasant and clean environment along with the excellent food and drink helped make our Ruby Wedding celebrations something to remember.

Contemporary room, good breakfast, muddle with booking.

Customer review rating 3.7/5

Anon Families - 25/09/2019 AccorHotels review

Room was satisfactory and modern in decor. Hot breakfast buffet was good, you can also order fresh hot food too, like kippers and eggs benedict etc. The room was right next to the stairwell, so it was a little noisy, but didn’t bother us particularly for a one night stay. Two minor issues: 1. When I called first to book the room, I was told that they were currently too busy to take bookings, and someone would call me back. Which within 2-days, they didn’t. 2. The hotel attempted to overcharge us, twice. Explaining the room rate error to the receptionist once at check-in should have been enough to rectify it on the system. But then on check-out we were asked again to pay a more expensive room rate than we booked. They also attempted to charge my father for someone else’s room in the group booking that had already been paid for, and they also attempted to charge a higher room rate for his room.

Satisfactory

Customer review rating 3.7/5

Janet Solo - 24/09/2019 AccorHotels review

The staff were all lovely and helpful especially Victor who was on the front desk when I arrived at 9 pm on a Saturday evening. I had said I had trouble with stairs but had been allocated a top floor room so he managed to change it to 121 which was a long but flat walk to the furthest end of the hotel. The bed & other fittings were fine. Curtains fraying but usable. But, - No towels & a dirty wine glass. No answer on the room service phone ( Victor was hugely busy) so hiked back to reception & found him & he very quickly came to the room having sorted me out towels & chilled tap water & took the dirty glass away. Aside from that, fine.

Comfortable

Customer review rating 3.7/5

Pradeep D. J. Business - 24/09/2019 AccorHotels review

My stay was very comfortable. However, I think the hotel chain needs to do more to reduce plastic waste. I sure you could do away with the little bottles of shower gel and shampoo so that waste, both content and plastic is reduced. regards Pradeep D J.

Well below my expectations

Customer review rating 3.7/5

Colin R. Couples - 24/09/2019 AccorHotels review

We checked in late as we were bringing our daughter down to University. I picked up the phone to order room service the phone was dead. I used my mobile to call reception on the external number and was put through to the bar. I said I would like to order some drinks to which the response was "come again" I repeated my request only to be informed that it would take a long time as they are busy with no staff. I decided to go and get the drinks myself, there was no one behind the bar for a good 5 minutes before a disinterested attendant appeared and begrudgingly served us. We took the drinks back to our room and watched some TV before showering. The shower screen was ridiculous, the floor got soaked no matter how hard we tried to not make a mess. Equally there was no extraction so the steam was also excessive and just adds to the mess and discomfort. The nights sleep was restful enough except the noisy AC unit gurgling intermittently throughout. Next morning we headed down for breakfast and were seated to be informed "the table was clean, just sticky" you're not wrong, my napkin stuck to it very well. There was no eggs, bacon or sausage available when we went up so that felt below par and by the time it appeared I was eating beans on toast.............. Ultimately for the cost I do just expect more, I travel with Apple and have stayed in many of your hotels and never had such a poor and disappointing experience.

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