Hotel - Mercure London Staines upon Thames Hotel
Mercure Hotel Mercure Hotel

Mercure London Staines upon Thames Hotel

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3.5/5 764 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,732 reviews

Our guest reviews for Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 764 reviews
AccorHotels certified review
Deborah M. Couples - 19/05/2018
« Good location, welcoming staff, tired rooms. »

Very nice welcome during booking in, we had upgraded to a riverside room (5) which was dark (a bulb not working which we changed), but the room was generally dark. The shower and bath were good but the side of the bath looked very grubby but probably just tired. Room 6 disturbed us by hearing their alarm and television from 06 00 hrs due to having a connecting door. Breakfast buffet was good, very impressed that the eggs had soft yolks. The waiter on the Saturday was somewhat loud and eccentric, he even said to a solo guest "Good morning sir, are you alone?" "Yes" was the reply, "Oh, what a shame!" responded the waiter. Barman was lovely, excellent reception staff but very poor housekeeping. We spent the day out in Windsor no the Friday, when we returned neither of our keys worked (mine had not been near a mobile phone), this was quickly sorted but in our room the bed was poorly made - pillows flattened, toothpaste in the sink, dirty glass left in there from the bar the previous night and the water hadn't been replaced. We would stay again but in a different room. Communal rooms and terrace very pleasant.

AccorHotels certified review
Chris Business - 18/05/2018
« Mr Chris N. »

Very poor room not clean walls dirty bed sheets not clean hotel old and breakfast very poor and area not clean coffee on walls and dated

AccorHotels certified review
Steve Business - 18/05/2018
« Wonderful nights sleep. »

Check in was easy and fuss free, cracking location next to the river, especially as my room had a river view with openable French doors, superb. I like the fast checkout and ability to receive receipt via email, makes life easy. One point to note; there is a raised concrete lip as you exit the car park towards the hotel entrance which I did trip on. This was shown to the gentleman who checked me out. I would recommend that this is either repaired or highlighted with high vis paint, to prevent anyone else suffering a fall.

AccorHotels certified review
Lisa Business - 16/05/2018
« friendly welcoming staff. room options very good e.g. bath / walk in shower and the best luxury a fridge »

enjoyable

AccorHotels certified review
Chris A. Business - 16/05/2018
« Tired room on wrong side of hotel »

One side of the hotel has really nice views over the Thames, the ground floor room I had on faced the car park. The room was pretty small and a bit tired. I had to run hot water in the sink and bath to get rid of the smell from the plugholes. The minibar fridge was missing. In the morning, after knocking the door and briefly waiting, the cleaner tried to get into the room, fortunately it was chained by me as I was in the toilet. Staff were all friendly and the hotel itself was nice, 5 minutes stroll from a good range of restaurants.

AccorHotels certified review
Anonymous Couples - 15/05/2018
« Disappointing/ dirty »

Positives: Location and car park. Negatives: Room (017) Large stains that looked like mold by the bathroom and radiator - it looked like there had been a serious leak and no one has ever bothered to replace the carpet. Stains/ dirt on curtains and on the couch in the room too. Breakfast buffet was adequate. However we were seated next to a window where the windowsill was full of dead flies and dirt - it had obviously not been cleaned in a while. Although the cups had come out of a dishwasher/ been washed, they were put out dirty - no one had checked. To conclude, the hotel obviously needs a lick of paint and new carpets as it is very dated/ tired but you can get away with that if everything is clean. Unfortunately, most things were not. For this reason, I would not stay at this hotel again.

AccorHotels certified review
Leah Couples - 15/05/2018
« Lovely break away with lovely rooms. »

It was above my expectations. We had a lovely room and great service

AccorHotels certified review
Anonymous Solo - 15/05/2018
« Good enough »

Easy check in and out. Nice staff. Tired and unbelievably hot room

AccorHotels certified review
Joseph L. Couples - 14/05/2018
« Amazing experience at an amazing hotel. »

I had an amazing experience staying at the Mercure hotel in Staines upon Thames. Quality of the hotel was fantastic, friendly accommodating staff and would definitely stay again. It was my girlfriends birthday and that upgraded our room free of charge, fantastic level of customer service.

AccorHotels certified review
Anonymous Couples - 14/05/2018
« Very good »

Lovely hotel with plent of charactor. Helpful staff. Late check out time which is good.

AccorHotels certified review
Mrs. A. H. Families - 14/05/2018
« Filipe and the team looked after me and my guests at my husbands surprise 50th birthday on 12/05/18 and the event was a great success as aresult of him and team. »

Following a less than satisfactory experience when I could not get in contact with anyone at the hotel to enquire about the booking, Filipe made contact and met with me to resolve my concerns and help me plan the event given his experience and expertise doing this. This was great,y received. Filipe and the team provided a remarkable service at the event itself. FIlipe and the team are a credit to the Accor group and should be recognized for this.

AccorHotels certified review
J P. Families - 14/05/2018
« Great location alongside the River Thames for a family weekend stay »

A pleasant weekend stay with friendly hotel staff. Good food in restaurant for buffet dinner and breakfast.

AccorHotels certified review
Sarah Couples - 14/05/2018
« Lovely staff lovely hotel »

We spent 1 night at this lovely hotel. The breakfast was well cooked and the room was lovely and clean. The staff were very helpful.

AccorHotels certified review
Paul Solo - 14/05/2018
« Rooms old and tatty »

The bar and dining rooms are new and fresh. The check in area and staff are far from welcoming. The rooms are very tired and the bathroom definitely needs redecoration.

AccorHotels certified review
Darren Couples - 14/05/2018
« Excellent room and service »

Friendly staff, a fantastic room with a firm bed and a great shower right alongside the river

AccorHotels certified review
Andrew S. Solo - 14/05/2018
« ok but nothing special »

Stayed here the night before the British Heart Foundation 100km trek to Oxford. It was an OK experience, not as good as other Mercure hotels. Checkin was prolonged even though I had checked in online. Fridge in room heated stuff up, not cool it down! Shoes left in room and other element gave the impression the room had not be cleaned that well. However, I slept well and headed off early for the trek!

AccorHotels certified review
R C. Friends - 13/05/2018
« Pleasant and comfortable »

Did not arrive until late but check in was ok.

AccorHotels certified review
Julian Couples - 13/05/2018
« Superb minimoon »

We only stopped in the hotel one night due to it being full on the Saturday. This was my bonus break stay. An excellent hotel, clean, superb junior suite, bottle of prosecco on arrival. Great location to Thorpe Park and the centre

AccorHotels certified review
Paul A. Friends - 13/05/2018
« Pleasant stay in an beautiful setting »

A weekend away with friends. Close access to Twickenham. Bar prices were quite expensive. Delicious breakfast

AccorHotels certified review
Richard H. Business - 11/05/2018
« Dissapointing »

The room was clean but obviously in need of modernisation and maintenance, for example, there was a broken tile in the bathroom, the grout was well weathered and the phone in the room didn't work. I went to order room service but, as the phone was broken that proved difficult, so I tried to call the external line from my mobile, I gave up after it ringing for 3-4 minutes and, given that I had to get up anyway if I was to go to reception, decided it was easier to just eat out. A bit disappointing all round.

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