Hotel - Mercure London Staines upon Thames Hotel
Mercure Hotel Mercure Hotel

Mercure London Staines upon Thames Hotel

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3.5/5 753 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Paying, Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,604 reviews

Our guest reviews for Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 753 reviews
AccorHotels certified review
Alexandra L. Business - 13/03/2018
« Functional but the rooms are a bit tired. »

Pleasant crew. Tired decor in the rooms. Place runs well for a basic business hotel.

AccorHotels certified review
Anonymous Friends - 13/03/2018
« good customer service staff made our stay very enjoyable »

Excellent room and a wonderful Mothers day lunch

AccorHotels certified review
Daniel E. Business - 12/03/2018
« Overpaid for barely adequate accomodations in hotel that badly needs renovation. »

Finding the Thames Lodge was not difficult. The Thames Lodge finding my reservation, my name, etc. proved to be challenging. It took me three separate tries with the Front Desk clerk to explain that my name is not Chris, but Daniel (just like in my passport that she was holding) and that I was not staying for two weeks, but 4 days. I had not reserved at the extortionate rate she was quoting, but something a bit cheaper due to the corporate negotiated rate. Room was at the very end of the building. Holes worn in the carpet, bed had holes in it, tables broken, drawers wouldn't shut. Outlets in the far corners of the rooms, nothing near the bedside table. Breakfast was unimpressive, the staff acted as if I was an inconvenience to them for expecting it to be ready at 0630 when they open. and none of this would be of great concern, if I didn't have colleagues staying in a marvelous 4.5 star hotel just a couple km away in Syon Park for only 10-15 GBP/night more. Quality difference for price difference was astounding! Unless the price was dropped dramatically or the hotel had significant renovations, I wouldn't return. I will say that the desk clerk on check out was lovely, very quick, and handled everything with professional courtesy and confidence.

AccorHotels certified review
Robert Families - 11/03/2018
« ok »

Ok, the hotel needs a refurbishment. The heating in the room was noisy and could not be used. The sink plug was broken.

AccorHotels certified review
M Business - 11/03/2018
« Shaabby 2 Star dates »

Tired, dusty, old rooms with squeaky floor boards and out dated heating systems. Old single glazing leading to cold rooms and noises from local train track and planes overhead. Spare pillows in cupboard in old yellowed pilllow cases. Tv remote not in room for 2 of 3 nights stay. Cold sink tap the has warm water instead. Toilet that makes cistern sounds for an hour or so after.

AccorHotels certified review
Christiane L. Solo - 10/03/2018
« Very good »

It was good: I liked the room, breakfast, attendants.

AccorHotels certified review
Rk Business - 10/03/2018
« Great stay- great hotel »

I have no complaints as the hotel met all my needs. Very friendly staff, nice food and clean rooms.

AccorHotels certified review
Rachel Couples - 09/03/2018
« Very welcoming staff, good location, comfortable stay »

As above

AccorHotels certified review
Pr Business - 09/03/2018
« Room okay but room service needs some attention to the details »

My room was pleasant enough and the staff all friendly and helpful. A few odd things show a lack of attention to the details that make for a great service though. I provide these in the interests of being helpful rather than critical: 1. Room service - no phone number to be found in the room or on the phone, requiring a call to reception each time so they can re-route the call to the restaurant. Not ideal as it wastes reception's time, but when they take several minutes to answer the phone, then the restaurant do also, it adds unnecessary wasted time for all involved. - after ordering breakfast in my room, the request form wasn't replaced, so I couldn't order another in-room breakfast. Not a big problem as it turns out as the breakfast I had wasn't very tasty, sadly. - after leaving said breakfast mostly uneaten, I left the tray in the room and left for my days business. On returning that evening, the tray was still in the room. Struck me as odd. 2. TV - the batteries in the report control were flat so I couldn't use the TV until I had reported it and had them replaced. 3. Bathroom - the mixer tap had a mind of its own. The cold water would sometimes run hot.

AccorHotels certified review
Ukas Business - 08/03/2018

Room tired

AccorHotels certified review
Anonymous Business - 08/03/2018

Nice room overlooking the river.......shame I was not given the chance to stay longer.It was a working stay.Arrived late ,left early.

AccorHotels certified review
M W. Business - 08/03/2018
« Short business trip in comfortable hotel »

Friendly staff, adequate parking available. Did not use the restaurant for evening meal but room service was fast and efficient and food was good. Breakfast was a pleasant experience, again with good food and a seemingly good range from cooked breakfast to cereal to continental.

AccorHotels certified review
Sergio B. Families - 08/03/2018
« Charming »

It took an hour to check in, in the middle of dinner part of the hotel lost power, after power outage Wi Fi wasn’t restored. In spite of that we enjoyed our stay tremendously, your staff was amazing. I only remember name of the receptionist Patrick. He was overwhelmed by the hordes of travelers, but handled it like a true professional. Morning guy was extremely helpful and friendly. Next time we are in London, we will make sure we stay in you charming little hotel again. Thank you very much, Vesela and Sergio B.

AccorHotels certified review
Lucie Business - 07/03/2018
« great stay »

fabulous welcoming friendly staff as usual - thank you Thames Lodge Team

AccorHotels certified review
Ken H. Business - 05/03/2018
« Perfectly Pleasant stay »

Quite happy room was adequate, public spaces were nice, breakfast adequate, staff were friendly

AccorHotels certified review
Zdena G. Business - 05/03/2018
« It was good. »

Mostly good. My work hasn't paid my stay prior my arrival, giving me a heart attack, but the lady at the front desk helped me figure it out. The food is good, the place was clean and comfortable, and there were space heaters available to set my room temperature to my comfort. Only thing I struggled with was how to switch the shower on.

AccorHotels certified review
Sanjay H. Business - 04/03/2018
« Very Good »

It has been good stay.

AccorHotels certified review
Andrew W. Business - 04/03/2018
« Very pleasant stay »

I was very warmly welcomed and checked in with speed and efficiency. My room was upgraded which was a pleasant surprise. The room was spacious and well appointed with good amenities. TV was difficult to work but I managed without the need to call for help. Dinner was pleasant and again staff were friendly and pleasant. Breakfast was similarly nice. All this was when the "beast from the east" had hit Britain and travelling was difficult. Staff at the hotel helped me feel at ease and comfortable. The manager was also available and interacted with guests several times that I observed. Hotels are about service and the service aspect here could hardly be faulted.

AccorHotels certified review
Ben J. Business - 03/03/2018
« Awful »

On arrival the receptionist was unable to cope with the amount of people. We therefore had food before check in. This was extremely average. We then tried to check in. Computers down. Staff unable to cope and when complained the attitude of staff became obstructive.

AccorHotels certified review
Anonymous Business - 03/03/2018
« Poor room »

Room very small. Wardrobe all but useless.

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