Hotel - Mercure London Staines upon Thames Hotel
Mercure Hotel Mercure Hotel

Mercure London Staines upon Thames Hotel

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3.5/5 738 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 84.55 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Breakfast
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,395 reviews

Our guest reviews for Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 738 reviews
AccorHotels certified review
Terrible E. L. S. U. T. H. Business - 15/11/2017
« POOR »

Mercure London Staines upon Thames H. is not worth of 3 star rating. * The carpets in corridor, especially near kitchen are stained... * H. has no elevators & no bell boy is available.. Its difficult to carry luggage to higher floors all by yourself. * H. staff refused to supply complimentary water bottles. They informed that complementary bottle is only available for first day of stay!

AccorHotels certified review
Gary R. Friends - 14/11/2017
« Great location and value for money - excellent service »

Had arrived early (1030am) so went to Reception to ask if I could leave the car and check-in later. The Receptionist asked my name, confirmed my requirements then phoned housekeeping to check status of a room. She then checked us in. That was EXCELLENT Service. She also checked us out. The hotel was very clean and a great location, next to the Thames, near the High Street and Railway Station.

AccorHotels certified review
Kevin P. Business - 14/11/2017
« Welcoming friendly staff »

Short but comfortable

AccorHotels certified review
Mark Friends - 14/11/2017
« A few silly errors »

A few issues that although not massive, you don t expect when paying 150 a night.

AccorHotels certified review
Michael Couples - 13/11/2017
« great »

ideally located for Twickenham visit

AccorHotels certified review
Anonymous Friends - 13/11/2017
« overall a positive experience, polite and welcoming staff. »

On arrival reception staff were polite and we quickly found our room. The room was clean, small but had an added bonus of a balcony. The shower did not have any power and the water was more of a sprinkle than a shower but it did the job eventually. We ate out the first evening and came back and had drinks at the bar, the first member of staff did not apply my discount even though I did show my Bienvenue card before ordering. The staff member in charge took over and said he would sort out at reception which he did but the discount was again wrong. The reception staff did sort this out the next day when I pointed out the error. The bed was very comfortable but the pillows were a bit hard, we found some more in the cupboard but they were just as bad. The 2nd evening we did decide to eat at the hotel, the order was taken and the staff on duty did know what to do with discount. We had to eat in the bar due to a function but this was fine, we did ask a staff member for bread with olive oil and balsamic vinegar as I had forgot to order the starter, she did bring rolls but the starter did never arrive, I do not think she understood the language very well. She was polite though. We did not get charged for the starter which made us realise she just did not understand what we were talking about. The check out was good and the member of staff was polite. Overall a pleasant stay, the closeness of the hotel to town was convenient.

AccorHotels certified review
Scary M. Couples - 12/11/2017
« Scary M. »

Without doubt the shabbiest room we've had the misfortune to stay in,dated bathroom, hot water,varies from tepid to scalding without warning.Thames Lodge Staines,overall tried,dated expensive,never again!!

AccorHotels certified review
Monika Families - 11/11/2017
« Great place to stay »

From check in until departure all team make sure we feel welcome. We appreciate family room with Thames view. Breakfast very good breakfast team really friendly and polite. Perfect place if you want to visit Windsor I highly recommend.

AccorHotels certified review
Michael M. Business - 09/11/2017
« Nice staff. Hotel a bit worn down »

Nice stay except my room had a noisy pump of some kind nearby. I did forget my passport and the staff was helpful in reminding me and getting it back.

AccorHotels certified review
Anonymous Business - 09/11/2017
« Terrible »

Rooms are dirty and need a serious upgrade. Dirty towel in the bathroom. Dust all over the curtains. Dirty marks on the furniture and on the pillowcase of the bed. Carpets are worn away. The furniture looks like something out of the 1970's.

AccorHotels certified review
Hugh R. Business - 07/11/2017
« Quirky but a good hotel »

Stayed two nights. Initial impression was a little Fawlty Towers but the staff are great and care about your stay. Walter is an absolute star and my colleagues and I loved his approach to the job. We had a very +ve experience. Oh – and the setting on the banks of the Thames is divine!

AccorHotels certified review
Bethany R. Couples - 06/11/2017
« Very relaxing »

Very relaxing once we were moved from the room by the boiler which was extrely noisy

AccorHotels certified review
Ken R. Business - 03/11/2017
« mr k r. »

the hotel is old and tied and expensive

AccorHotels certified review
Vicki Couples - 02/11/2017
« A good stay. »

Checked in very quickly. Room was clean, bed very big and comfortable! Nice powerful shower. Only thing was window didn't shut properly and toilet didn't flush very well. Handle a bit dodgy. Breakfast was fantastic! Whatever you want from hot breakfast to fruit. All in all a good stay.

AccorHotels certified review
Anonymous Business - 02/11/2017
« Good stay »

very easy to check in, great advice from reception only concern was limited parking on-site (without much options is you were going out).

AccorHotels certified review
Zoe R. Families - 01/11/2017
« Can't fault the hotel or service! »

Very impressed by my recent stay. This was my 2nd stay here, my son is autistic and obsessed with trains and buses. When we stayed the 1st time we were given a balcony room over looking the river and both the bridge and train bridge. My son was in his element! I rung the hotel after making my 2nd booking explaining that it would be great if we could have a room with a view of the bridge again. My son gets quite distressed staying in hotels as it's all new and not within his comfort. The hotel were amazing and booked us into the exact same room we 1st stayed in and bent over backwards to accommodate my son. This meant he absolutly loved his stay there, he remembered the room so it cut out lots of anxiety for him! They also accommodated my coeliac daughter perfectly with gluten free options for breakfast for her. Can not fault this hotel/service

AccorHotels certified review
Hattie Families - 31/10/2017
« Comfortable and a great location »

Extremely comfy beds. Great breakfast and fantastic location, it was lovely to watch the rowers go by in the morning.

AccorHotels certified review
Sahra Couples - 31/10/2017
« worst experience not worth the price »

I hated everything. The shower did not work. The pictures online were a deception. Not worth the price at all!

AccorHotels certified review
Hazel Couples - 31/10/2017
« surprisingly lovely, big rooms, very clean, wonderful staff, would stay again’ »

the hotel receptionist was lovely! so helpful, and the rooms were massive and clean! no rooms too close together and enjoyable!

AccorHotels certified review
Dene T. Business - 31/10/2017

Dated. Breakfast very average. Good job my employer was paying

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