Mercure London Staines upon Thames Hotel 3 stars

TripAdvisor rating 3.5/5 847 reviews
Mercure London Staines upon Thames Hotel
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Hotel extras

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf
  • Beach and water sports
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ
staines
united kingdom

Tel: +441784334800

Fax: (+44)1784/454858

Contact email

Check-in from 14h00

Check out up to 12h00

  • Staines :   STAINES

  • By plane

    LONDON CITY At 71.8km / 44.62 miles

  • By plane

    LONDON GATWICK At 60.7km / 37.72 miles

  • By plane

    LONDON HEATHROW At 7.2km / 4.47 miles

  • By train

    STAINES At 0.5km / 0.31 miles

GPS :51.431839, -0.511763

Our accommodations

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities. All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

Classic Double room

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Double bedroom with River View

  • Max. number of persons: x2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Twin bedroom with River View

  • Max. number of persons: x2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Classic Family Room

  • Max. number of persons: x3
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Privilege Double room

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

RIVERSIDE RESTAURANT

Type of cuisine: International

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVERSIDE BAR

Photo non contractuelle / Strictly non binding

The Riverside Bar is ideally located adjacent to the River Thames and serves a full range of hot & cold dishes and drinks. Why not enjoy a Latte on the Terrace when the sun is out?

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 24 people

Find out more
Mercure London Staines upon Thames Hotel Meeting Room

Our guest reviews for
Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

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AccorHotels Rating 3.9/5

3,261 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

847 reviews

very good stay for one night

Customer review rating 3.9/5

Kalyan Couples - 16/04/2019 AccorHotels certified review

good room with a good car park and an excellent breakfast

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am glad to read that overall your stay was as expected with a good room, good parking and an excellent breakfast.My apologies over the curtains in the room. I will address this with my Head Housekeeping now and she will look into this and get this resolved. Thank you again for sharing your experience and we do hope we get the chance to welcome you back in the not too distant future. Kind regards, Anne Curtin General Manager

Rooms.

Customer review rating 3.9/5

D C. Couples - 16/04/2019 AccorHotels certified review

Rooms dated and in need of a refurb.2 lights not working in the bathroom.

Dear Mr c., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am sorry to read regarding the two light bulbs not working in your room. These should be checked fully prior to your arrival by our Housekeeping team. I will address this with the team now and the necessary retraining will be redone with the team members concerned. I will likewise share your comments regarding the condition of the Hotel with our Head Office team. We do hope to have a refurbishment to both our rooms and public areas in the not too distant future. Once again thank you for your feedback and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager
Customer review rating 3.9/5

Anonymous Business - 15/04/2019 AccorHotels certified review

Hotel was old and clearly hadn't been remodeled in years. Carpet was coming up, paint was chipped, decor was old, heat was via a plugged in radiator. One day my room wasn't even cleaned despite me being gone for 10 hours. Room service dishes took forever to get picked up in hallways. Normal amenities (conditioner, lotion) not given.

Dear Ms L., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All bedrooms are cleaned daily so I will certainly check with our Head Housekeeper as to why your room was missed. Likewise the Food and Beverage team should be doing regular floor walks to ensure that all trays are removed as quickly as possible. Clearly on this occasion we did not meet these requirements so my sincere apologies over these shortcomings. This is not the standard we strive to achieve at Mercure Staines. We are hoping to have a full refurbishment to both our rooms and public areas in the not too distant future. We appreciate your sharing your concerns and we do hope you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Good location

Customer review rating 3.9/5

Jennifer R. Families - 14/04/2019 AccorHotels certified review

The hotel needed a lot of updating , some of the rooms were in need of a good paint and some renovations. Not enough pillows or towels.

Dear Ms r., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am glad you found the hotel to be in a good location. I will certainly share your feedback regarding the hotel's condition with our Head Office team. We do hope to have a refurbishment in the not too distant future. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Won't come back

Customer review rating 3.9/5

Anonymous Business - 14/04/2019 AccorHotels certified review

steep stairs and no elevator. Not the usual Accor standard.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was sorry to read that your recent stay was not as expected. My sincere apologies over this. We do not have any elevator in the hotel due to the nature of the building. I am sorry that this was not explained to you at the booking stage. We do hope to have a refurbishment of both our rooms and our public areas in the not too distant future. I will certainly share your feedback regarding our standard with our Head Office team. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Old and dirty

Customer review rating 3.9/5

Wilco Business - 13/04/2019 AccorHotels certified review

Renovate all, modernize, clean ceilings

Dear Mr V., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry on this occasion we did not meet the expected level of service. My sincere apologies over any inconvenience caused. I will certainly share your feedback regarding the condition of the hotel with our Head Office team. We do hope to have a full refurbishment of both the rooms and the lobby area in the not too distant future. Once again my apologies over any inconvenience caused. We do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

great location

Customer review rating 3.9/5

Philp Couples - 12/04/2019 AccorHotels certified review

Very good,staff,food,location but rooms specifically the bathroom mouldy residues on ceiling. Windows not double glazed and locks need updating

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that you found the hotel to be in a good location and that the staff were at the expected level of service. I will certainly share your feedback regarding the condition of the hotel with our Head Office team. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Very nice and convenient

Customer review rating 3.9/5

Michael D. Business - 12/04/2019 AccorHotels certified review

The Mercure makes a nice base camp for doing business in the area, including commuting into London. The staff are very friendly and helpful, and sandwiches are available later in the evening, if one came back from London a bit late.

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am glad you found the location of the Hotel to be a good base for London. It was nice to read that the staff are helpful and that overall your stay was nice and convenient. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

One night stay with no fuss

Customer review rating 3.9/5

Andy Business - 12/04/2019 AccorHotels certified review

simple

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall the stay was as expected. I am sorry that the desk was left unattended for your arrival. I will certainly check the reason why this was so with the team. My apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Very friendly helpful staff

Customer review rating 3.9/5

Mollyman1 Couples - 01/04/2019 AccorHotels certified review

great location friendly staff rooms are a little tired however they are very clean , had some confusion as room was set up with 2 single beds when i asked for a double , Room also seemed to be set up for one person when there was myself and my wife , when i mentioned this at reception the staff were very apologetic and a compromise was reached with no fuss at all .

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback regarding the staff. I am sorry over the issues you experienced with the Housekeeping set up. This will be addressed with the Head Housekeeper and the necessary retraining will be done with the team members concerned. I will share you feedback regarding the condition of the hotel with our Head Office team. Thank you again for sharing your experience and we do hope we can welcome you back in the not too distant future. KInd regards, Anne Curtin General Manager

Unsatisfied and not up to scratch

Customer review rating 3.9/5

Daniel T. Business - 30/03/2019 AccorHotels certified review

Not enough staff, room was made very late overall I wouldn’t stay there again

Dear Mr T., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry you felt that the staffing was not adequate and that your room was made very late. If you would like to provide me with more information regarding these issues then I can investigate into these further with the departments concerned. If you would like to email me direct then this would be greatly appreciated. We appreciate your sharing your concerns and we do hope that you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager

This is a hotel of two halves, part of it is nice, restaurant and some rooms, however other areas are old and shabby and definately in need of a coat of paint! It also have no lift.

Customer review rating 3.9/5

Business T. Business - 25/03/2019 AccorHotels certified review

After being shown to a tiny shabby room with no room in the wardrobe to hang a couple of dresses and a chair that was so worn and looked like it hadn't been dusted in years I was moved to another room which albeit the mattress was too big for the bed which meant the chair didn't fit under the dressing table it was perfectly suitable.

Dear Ms W., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry on this occasion that we did not meet the expected standard. I will certainly share your feedback regarding the condition of parts of the Hotel with our Head Office team. We are hoping in the not too distant future to have a full refurbishment of both the rooms and the public areas. My sincere apologies over the issues with the first room. I am glad my team were able to offer a solution. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Anne Curtin General Manager

Fulfilled the purpose.

Customer review rating 3.9/5

Robert U. Couples - 25/03/2019 AccorHotels certified review

We stop every year in your hotel to break the drive North from Gatwick after a night flight from the US. We have a dog with us and your location next to the Thames path makes walking her a pleasure. Staff very friendly and attentive and food and room satisfactory.

Dear Mr U., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is very nice to read that each year both of your return to the Mercure London Staines-upon-Thames. We are indeed a dog friendly hotel and with the river path directly outside it is indeed a great location for a nice relaxing stroll. I am glad that the overall stay was to the expected standard. Thank you again for sharing your experience and we look forward to welcoming you back next year. Kind regards, Anne Curtin General Manager

Clean, well situated, friendly staff

Customer review rating 3.9/5

Pbishop Couples - 24/03/2019 AccorHotels certified review

Good

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that on this occasion we meet the expected level of service. Thank you for your kind comments regarding the staff and the clean room. These comments will be shared with the team. Thank you again for sharing your experience and we look forward to welcoming you back in the not too distant future. Kind regards, Anne Curtin General Manager

Mechanical notice all night

Customer review rating 3.9/5

Dean Business - 22/03/2019 AccorHotels certified review

The room was great and service as usual was spot on. However I did hear a regular mechanical noise all night every 15mins or so, like a lift noise but I don't believe there is a lift next to the room. It was very loud eventually I managed to fall asleep in spite of the noise.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that the room was great and the service to the expected level. I am ever so sorry to read regarding the noise. I will address this with our maintenance manager and we will get this checked out. Indeed there is no maintenance equipment in this area so not sure as yet what this is but will certainly get this resolved. Thank you for letting us know regarding this. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we hope to welcome you back in the not too distant future. Kind regards, Anne Curtin General Manager

Comfortable hotel good location

Customer review rating 3.9/5

Anonymous Business - 21/03/2019 AccorHotels certified review

Easy check in. Friendly staff. Good location. Needs renovation.

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall your stay was up to the expected standard. I am glad the staff were friendly. We will certainly share your feedback regarding the condition of the Hotel with our Head Office team and the feedback regarding our breakfast offering with our Head Chef. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Disappointed

Customer review rating 3.9/5

Maris G. Families - 19/03/2019 AccorHotels certified review

Disappointed at being given a disabled room, felt like a care home instead of holiday. Kettle element was disgusting and made me feel sick when I realised I had used it for a couple of days. Staff changed it. Electric fire stopped working on my last night. Although I have a choice I will stay again hopefully with a better outcome.

Dear Mrs g., I hope this email finds you well. I am writing this email with regards to your previous stay here with us at the Mercure Thames Lodge Hotel from the 15th of March for 3 nights. Please accept my sincerest apologies for all of the shortcoming which you have encountered during your stay here wits us. The appropriate measures will be taken with all of the departments involved to ensure that this will not happen again. Please do let me know where you are interested in booking the upcoming stay and I will offer a discounted rate and a complimentary upgrade. Best Regards, Laura C. Acting Front Office Manager

Feedback

Customer review rating 3.9/5

Daniel Solo - 18/03/2019 AccorHotels certified review

Hotel is quite worned down, it needs to be renovated ASAP. Only reason that I sometimes stay at this hotel is that its close to Samsung R/D center

Dear Mr J., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am sorry to read your comments regarding the hotel been worn down. We will certainly share this feedback with our Head Office team. My sincere apologies over any inconvenience caused. We do hope that we will get a refurbishment in the not too distant future. Thank you again for sharing your experience and we do hope you will continue to stay with the Mercure brand in the not too distant future. Kind regards,. Anne Curtin General Manager
Customer review rating 3.9/5

Anar Business - 18/03/2019 AccorHotels certified review

Service is good. Personnel is very polite and helpful

Dear MsTazhmaganbetova, We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Average

Customer review rating 3.9/5

David W. Couples - 17/03/2019 AccorHotels certified review

The room was cold with no extra blankets? One of the lights didn’t work? And if the coach wasn’t parked next to us my car would of been crushed by the tree that blew over

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was sorry to read that on this occasion we did not meet the expected level of service. My sincere apologies over any inconvenience caused. We do have 24 hour reception available who should have dealt with the heating issue and should have provided you with extra blankets. I appreciate your concern with the fallen branch of the tree and would be happy to discuss this with your further directly if you so wish to do so. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager
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