Hotel - Mercure London Staines upon Thames Hotel
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Mercure Hotel

Mercure London Staines upon Thames Hotel

Thames Street 
TW18 4SJ  STAINES
UNITED KINGDOM

723 reviews
TripAdvisor Rating Based on 723 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,258 reviews

Our guest reviews for Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 723 reviews
AccorHotels certified review
H. Couples - 20/09/2017
« Very professional »

Very nice and very good food

AccorHotels certified review
Anon Couples - 19/09/2017
« Good »

A nice hotel but pricey for what you actually get

AccorHotels certified review
Anonymous Couples - 19/09/2017
« Brilliant »

Stayed for 2 nights. Receptionist very helpful. Room very clean and modern with nice views. Only issue was the noise from next door which could be heard.

AccorHotels certified review
Jake Couples - 17/09/2017
« Mr »

Had a great nights sleep. Hotel was clean and staff was friendly.

AccorHotels certified review
A.van D. S. Friends - 17/09/2017
« Ms »

Pleasent experience, with extremely helpful staff and a lovely room.

AccorHotels certified review
Lp C. Business - 17/09/2017
« Friendly staff but rooms need improvement. »

The staffs were generally friendly and provided a personal touch throughout the stay. Unfortunately the rooms abit outdated in terms of the furniture and finishings. Only bath and shampoo amenities were provided. Would need to look into this since it promotes itself as a business hotel. Location was beautiful and convenient walking distance to the Staines town. Was promised a welcome gift upon check in but there was given.

AccorHotels certified review
Louise G. Business - 17/09/2017
« comfortable »

convenient location, friendly staff upon arrival, good service in the restaurant, comfortable and well equipped room. By nature of the age of the building it would benefit from some minor maintenance to fixtures and fittings and the decoration and floor coverings was looking in need of a refresh.

AccorHotels certified review
Mr G. N. Couples - 16/09/2017
« Very comfortable well situated hotel »

Welcoming staff in reception and in the restaurant. Room very comfortable and clean.

AccorHotels certified review
Mrs T. A. G. Business - 15/09/2017
« Room right next to the bar...what are you thinking??! »

I don't understand how you can think it's acceptable to have a room immediately next to bar with tables right outside the door. It's disconcerting to say the least. Thankfully it was a quiet night and there were two couples having a quiet chat outside but I could still hear them, even with the TV on. It's not like they were being noisy so I couldn't ask them to keep their voices down, and then I found the card with your "concerns" number...you know the one that promises you'll be available 24/7? Well after the third attempt at ringing that I gave up as your staff were clearly too busy watching bread week on Bake Off to be bothered to answer, and went to reception. The gentleman on reception (Giovanni?) was very good, apologised and asked if I wanted to move to the only other available room, which was on the same corridor but around the corner. I moved there which was away from the tables and a little quieter (except for the noise of the traffic right outside). In the morning was ordeal by shower. No matter which way I turned the dial, the water was tepid or freezing. I had a quick wash and as I was getting out, the water became boiling hot. This, as you can imagine did not improve my mood. So on to breakfast. I have a young family and a busy life and one thing I look forward to when I stay away from home is a cooked breakfast. It is, as you can imagine, a rare luxury. Sadly the slimy, cold and slightly chewy scrambled eggs were no treat and the fried egg was congealed. I have given you 2/10 for my overall experience because I have stayed here previously and enjoyed my stay on that occassion, and because the gentleman on reception was helpful. However this trip was booked through work and I will be requesting that I do not stay here again if it can be avoided. I had been up since 5.30a.m. and being put in a room like that with it's tired looking furtniture and furnishings is neither welcoming nor going to encourage me to recommend your hotel to others.

AccorHotels certified review
Matt Y. Business - 14/09/2017
« Nice staff, hotel is tired and overpriced, entirely reliant upon a captive audience. »

Staff were friendly, but the condition of the hotel was quite frankly shocking. London prices (£150 per night), for the closest thing to Fawlty towers i've ever experienced. If you doubt it, please walk from reception to room 50. It is in dire need of an overhaul. I don't normally leave a review, but I was absolutely shocked that a hotel could operate with such lack of care for decor or general condition of a hotel. I don't think I could book a mecure hotel again if this standard is considered acceptable.

AccorHotels certified review
Anonymous Business - 14/09/2017
« Nice hotel »

Good, however the hotel is a preferred hotel of my employer (ServiceNow) and all bookings should include breakfast, however I was told that breakfast was not part of my booking.

AccorHotels certified review
Anonymous Business - 14/09/2017
« Friendly, gracious and helpful »

Very pleased with the room quality, cleanliness, view of the river and the very helpful and friendly staff.

AccorHotels certified review
M. V. Business - 14/09/2017
« M. V. »

Hotel is conveniently situated. The rail station is within walking distance, the restaurants and shopping complex were also within walking distance. The best part it being on the banks of the river where the view is quite refreshing and walking tracks keeps us fit. The reception staff were extremely courteous and helpful.

AccorHotels certified review
Carsten Business - 13/09/2017
« One night in Staines »

One night between two flights

AccorHotels certified review
Walter C. Business - 13/09/2017
« Hotel a bit tired but breakfast good »

It's an older building so I appreciate difficulties in upgrading/modernising, but general décor was in need of refresh, carpets and towels were wearing thin, bed didn't compare well with more modern Accor properties. Needs a bit of investment. However breakfast was good and staff were friendly.

AccorHotels certified review
Ana Couples - 12/09/2017
« Very pleasant stay »

One night stay with dinner and breakfast next morning to never forget.

AccorHotels certified review
Ryan J. Business - 11/09/2017
« Enjoyable as always. »

There's always a high standard set when staying at your hotels, and not very often is this experience any less than expected.

AccorHotels certified review
Miss R. Families - 10/09/2017
« Nice breakfast, very hot room. »

Our room was very noisy and hot. It was noticeably hotter than outside. Everything else was satisfactory and the breakfast was particularly nice.

AccorHotels certified review
Anonymous Couples - 10/09/2017
« Hotel is shabby. Staff were pleasant. Breakfast was self service even down to hot drinks. »

Absolutely average.

AccorHotels certified review
Anonymous Families - 10/09/2017
« Very good experience. »

We had a comfortable room with a lovely view from the balcony. The breakfast was very nice.

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