Hotel - Mercure London Staines upon Thames Hotel
Mercure Hotel Mercure Hotel

Mercure London Staines upon Thames Hotel

3.5/5 845 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing
    • Sailing facilities
    • Water skiing
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,237 reviews

Our guest reviews for Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 845 reviews
Maris G. Families - 19/03/2019 AccorHotels certified review
« Disappointed »

Disappointed at being given a disabled room, felt like a care home instead of holiday. Kettle element was disgusting and made me feel sick when I realised I had used it for a couple of days. Staff changed it. Electric fire stopped working on my last night. Although I have a choice I will stay again hopefully with a better outcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs g., I hope this email finds you well. I am writing this email with regards to your previous stay here with us at the Mercure Thames Lodge Hotel from the 15th of March for 3 nights. Please accept my sincerest apologies for all of the shortcoming which you have encountered during your stay here wits us. The appropriate measures will be taken with all of the departments involved to ensure that this will not happen again. Please do let me know where you are interested in booking the upcoming stay and I will offer a discounted rate and a complimentary upgrade. Best Regards, Laura C. Acting Front Office Manager

Daniel Solo - 18/03/2019 AccorHotels certified review
« Feedback »

Hotel is quite worned down, it needs to be renovated ASAP. Only reason that I sometimes stay at this hotel is that its close to Samsung R/D center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am sorry to read your comments regarding the hotel been worn down. We will certainly share this feedback with our Head Office team. My sincere apologies over any inconvenience caused. We do hope that we will get a refurbishment in the not too distant future. Thank you again for sharing your experience and we do hope you will continue to stay with the Mercure brand in the not too distant future. Kind regards,. Anne Curtin General Manager

Anar Business - 18/03/2019 AccorHotels certified review

Service is good. Personnel is very polite and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear MsTazhmaganbetova, We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

David W. Couples - 17/03/2019 AccorHotels certified review
« Average »

The room was cold with no extra blankets? One of the lights didn’t work? And if the coach wasn’t parked next to us my car would of been crushed by the tree that blew over

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was sorry to read that on this occasion we did not meet the expected level of service. My sincere apologies over any inconvenience caused. We do have 24 hour reception available who should have dealt with the heating issue and should have provided you with extra blankets. I appreciate your concern with the fallen branch of the tree and would be happy to discuss this with your further directly if you so wish to do so. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

V. Business - 16/03/2019 AccorHotels certified review
« satisfied »

not worth for money spend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am sorry on this occasion we did not meet the expected level of service. My sincere apologies over any inconvenience caused. We will certainly share your feedback regarding the variety of food options with our Head Office team. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Anonymous Business - 14/03/2019 AccorHotels certified review
« No restaurant on Sunday evening »

Restaurant closed on Sunday evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was sorry on this occasion we did not meet the expected level of service. My sincere apologies over any inconvenience caused. Our restaurant service is closed on Sunday but we do have a menu available which is served in the bar area. I will speak to both the Housekeeper and the Maintenance manager regarding the issues you had in the room. I do hope that you have now got a copy of the invoice due to the printer issue. If not kindly let us know and the team can arrange this for you. Thank you again for sharing your experience ahd we do hope we can welcome you back in the not too distant future. Kind regards, Anne Curtin General Manager

Neil H. Business - 14/03/2019 AccorHotels certified review

Nice hotel, good location, had some character, good view of river. Would have been nice to have some toothpaste in the room as I forgot it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that that you liked the hotel and the location and that the stay was as expected. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Karen F. Couples - 13/03/2019 AccorHotels certified review
« Mrs karen F. »

Great service and a fabulous room, exectly what we requested

Our hotel has responded to the review
Our hotel has responded to the review

Dear MsForster, We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was very happy to read that your stay was as expected with good service and a fabulous room. I will certainly share this kind feedback with the team. This is very much appreciated. Thank you again for sharing your experience and we do hope to welcome you back in the not too distant future. Kind regards, Anne Curtin General Manager

C10den D. W. Families - 13/03/2019 AccorHotels certified review
« always enjoy my break here. Love the views of the Thames. »

Always very satisfied. ! stayed a few times. The cost is great too just had our 11 year old grandaughter there first time we had a great room with sofa bed & river views. The staff are lovley too always on hand to help. The breakfast manager is lovley. Hope to see you again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms w., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad you liked the family room with the nice river view. Thank you again for sharing your experience and we do hope to welcome you back in the not too distant future. Kind regards, Anne Curtin General Manager

Frequent T. Couples - 12/03/2019 AccorHotels certified review
« Location ideal but in serious need of a revamp !! »

The hotel is easy to find, perhaps not enough parking on site. The rooms were spacious enough but my goodness, they are in need of a serious renovation project. Our room number 17 on the ground floor was clean , but the carpet was very very badly stained and looked grubby, I almost didn’t want to stand on it in bare feet. The staff were pleasant and helpful and certainly not their fault the hotel needs a revamp !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am sorry on this occasion we did not meet the expected level of service particularly due to the conditions of the room and the issues with booking online. My sincere apologies over any inconvenience caused. I will share this feedback regarding a full revamp with our Head Office team. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Mr S. Couples - 12/03/2019 AccorHotels certified review
« Just a little bit dissapointed. »

Enjoyed our stay.. staff and breakfast great but hotel is looking tired and in urgent need of an update.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. Thank you for you kind comments regarding the staff and the breakfast. I will certainly share you feedback regarding the condition of the Hotel with our Head Office team. We are currently working on rolling out a new menu for our food and beverage offerings. My sincere apologies on both counts over any inconvenience caused. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Kim L. Business - 06/03/2019 AccorHotels certified review
« Relaxing and comfortable stay with warm and friendly staff »

Throughly enjoyed my stay, it is a lovely heritage building and very picturesque on the banks of the Thames. The warm and friendly staff really made a difference. Great food and a lovely breakfast selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad you like the building, it is indeed unique and situated in a lovely location by the river. The Food and Beverage team will be very happy to read your kind comments regarding the food and the breakfast. Thank you again for sharing your experience, and we do hope to welcome you back to the Mercure Staines-upon-Thames in the not too distant future. Kind regards, Anne Curtin General Manager

Peter H. Business - 06/03/2019 AccorHotels certified review
« Stay was ok. Room a bit old fashioned though. »

Overall ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was sorry to read that the room was a little old fashioned. We will certainly share your feedback with our Head Office team. We are hoping that in 2020 there will be a refurbishment to both our rooms and public areas. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Justyna Business - 05/03/2019 AccorHotels certified review
« Mrs »

I am regularly staying in Thames Lodge when travelling with business. It is a very unique hotel with nice and highly qualified staff who will make your experience staying in the hotel very different than in any other place. I do like the quirkiness of the place. With the number of corridors and little staircases, the staff that knows their guests you think you are in Fawlty Towers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall your stay was satisfactory and that the staff are always professional and helpful. I am glad you like the hotel and whilst we are in need of a refurbishment is is refreshing to hear that the despite this you still enjoying stay with us. We will certainly share you kind comments with our team members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

John Couples - 04/03/2019 AccorHotels certified review
« Experience was good »

All very satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Eric Business - 03/03/2019 AccorHotels certified review
« Good »

Good parking, clean room but only one bedside table. Food was good but on the expensive side considering the surroundings. Check out was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall your stay was up to the expected standard. We will certainly share your feedback regarding the price of the food and beverage offerings with our Head Office Team. They are currently working on a new menu which we hope to introduce in the coming months. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards Anne Curtin General Manager

Andy Business - 27/02/2019 AccorHotels certified review
« Functional »

Everything was ok. A little bit run down but clean. Breakfast was low cost and very uninspired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am sorry on this occasion we did not meet the expected level of service. My sincere apologies over this. I will certainly share your feedback regarding the breakfast offering and the friendless of the staff with the Heads of Departments and will pass on your feedback regarding the condition of the hotel with our Head Office Team. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Mrs A. P. Couples - 25/02/2019 AccorHotels certified review
« Fantastic experience! »

The food and entertainment was fantastic. The staff were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are very happy to read that the food and entertainment were fantastic. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Family - 25/02/2019 TripAdvisor review
« No hot water in the Shower »

Hotel was good value for money. Staff were friendly. Water very hot in the bathroom sink but no hot water in the shower despite turning the tap in every direction. Balcony not accessible due to patio door being locked for security reasons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunshine64463422305, Thank you for taking the time to write a review. This is very much appreciated. I am sorry on this occasion we did not meet the expected level of service. My sincere apologies over any inconvenience caused. I am glad the staff were friendly and that the hotel was good value. We do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne C

Mo Business - 24/02/2019 AccorHotels certified review
« a pleasant comfortable experience »

comfortable and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

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