Hotel - Mercure London Staines upon Thames Hotel
Mercure Hotel Mercure Hotel

Mercure London Staines upon Thames Hotel

Our hotels AccorHotels
3.5/5 752 reviews
All hotels in Staines
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 70.00 GBP Non member rate
From 63.00 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,554 reviews

Our guest reviews for Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 752 reviews
TripAdvisor review
Couples - 20/02/2018
« Good »

This is our sixth time staying at this hotel. Easy to catch the train to Twickenham. Nothing much has changed over the years and still a good hotel to stay in. I would say it now needs updating, bathroom, replace the bath with a shower, tv needs upgrading, general makeover. Staines is about to get a new Premier Inn so I think an upgrade is needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AJH69 So glad you had an enjoyable time at The Mercure Thames lodge Hotel in Staines-upon-Thames! We very much appreciate the feedback and we hope to see you again soon. Kind regards, Eric-Enno Snel General Manager

AccorHotels certified review
Nawal Families - 19/02/2018
« GREAT HOTEL, nice family room »

The lady at the reception was really nice, smiling and helpful. The room are clean, the sofa bed for my son was perfect and the bed was already made. As an Accor member, I have in my preference that I like room in lower floor, le lady gave me a room on the ground floor which was perfect. The only thing was that it was quite cold in the room, the radiator was off, I turned it on during the night but it took time to warm the room. The breakfast was great, the view is beautiful from the restaurant and the lady was really nice and asked if we wanted something particular from the kitchen (eggs) ans brought us double espressos from the bar. It's a really nice hotel, 15 minutes from Windsor castle, family friendly, I highly recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nawal E., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric-Enno Snel General Manager

AccorHotels certified review
Matt Couples - 18/02/2018
« Very enjoyable. »

We love this hotel and feel very welcome whenever we stay. The staff are brilliant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt T., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric-Enno Snel General Manager

AccorHotels certified review
Stephen Solo - 18/02/2018
« Another good stay at The Thames Lodge »

Second stay here and was as good as first stay.Staff excellent room nice and clean with river view.Good choice at breakfast but bacon and sausage not to my liking.Free parking.Hotel very close to town and train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric-Enno Snel General Manager

AccorHotels certified review
Fred Families - 17/02/2018
« Perfect location for visiting Windsor Castle etc., so near to Staines railway station. »

Staff were very friendly, helpful and courteous. Enjoyed the breakfasts but disappointed with choice on evening dinner menu. Bedroom plus restaurant and bar areas quite cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fred Stott, Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them. Kind regards, Eric-Enno Snel General Manager

AccorHotels certified review
Karin F. Business - 15/02/2018

All the staff are really friendly and helpful. When I stayed it was pancake day and it was a nice touch that there were pancakes at Breakfast. As a business traveller the homely touches are much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karin Flynn, We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric-Enno Snel General Manager

AccorHotels certified review
Tony B. Friends - 13/02/2018
« OK, staff are the stars »

For what it was it was OK, no problems. Breakfast could do with being a bit fresher, but no real problem. decor was a bit tired and 'french doors' onto garden only had the flimsiest of bolts, a good pull from the outside and they would be open. But the stars were the staff, bright helpful and nice people. especially the breakfast waiter who was a real diamond. Enjoyed our stay, happy to stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest Thank you for taking the time to share your feedback. We at the Mercure Thames Lodge Hotel at Staines very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. We look forward to welcoming you back in the near future. Kind regards, Eric-Enno Snel General Manager

AccorHotels certified review
Colin L. Couples - 12/02/2018
« Ok »

Very dated hotel, put in a room which was very cold, but was moved bit of a poor start

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin Lawrence, Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric-Enno Snel General Manager

AccorHotels certified review
Mrs G. Business - 10/02/2018
« Disappointed from a well know chain. First stay won't come again. »

Hotel quite run down. Overall first impression was unloved. Grass growing in the gutters etc. The internal carpets and decor needed freshening up. The room had a musty smell. The bathroom door and the bath panel at the bases was rotten. Towels stained. The room was otherwise clean. It was quite cold and had to use the electric heater provided. The bed was hard. I don't normally give negative reviews for anything but it would not take much to improve the facilities. I was also disappointed there was nothing in the minibar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gill Godding, Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric-Enno Snel General Manager

AccorHotels certified review
Stephen B. Business - 09/02/2018
« Poor. Room OK, but no running hot or cold water the following morning so could not shower or wash properly »

The evening reception staff were welcoming and I had a mistake on my booking which was quickly rectified. The room was Ok for the money. I woke up, tried to shave and there was no running cold water to mix with scalding water from the sink tap. Then I tried to have a shower and there was nothing more than a trickle from the shower at all. When I mentioned this at reception there was a cursory " sorry about that, our maintenance people have been informed".... No refund offered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen Bartlett, Thank you for taking the time to share your feedback. We at the Mercure Thames Lodge Hotel at Staines very much appreciate all your thoughts. Firstly, please accept my apology about there being no water in the bedroom. After investigation we found that there is an issue with the mains water supply coming into the plant room for that section of the hotel. All the bedrooms on your corridor had no or very little supply of water due to this issue. I sincerely apologise about the issue you experienced during our stay with us and as a gesture of goodwill and hopefully to restore your confidence, I would like to enroll you to our loyalty program and offer you 2000 points on your LeClub account, for you to use at your own leisure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric-Enno Snel General Manager

AccorHotels certified review
Mo Business - 09/02/2018
« Great experience and great staff »

Loved it, very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammad Sheikh, We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric-Enno Snel General Manager

AccorHotels certified review
Jamie Business - 09/02/2018
« This is a nice hotel, i like the layout and location. »

The experience was okay, I arrived to a warm welcome, and was check in and given my room number (43). the room was clean and smelled fresh which nice after a long day traveling and then working. My only real issue was the duvet on the bed in the room, it was 2 duvets zipped together and was horrible to sleep with IMO. I was not able to get a very good sleep because of this. I didn't use the bar so I cannot comment on that. The breakfast was good with a very good selection, I would however expect chefs to be able to make poached eggs without using vinegar. overall I think if I had, had either a different room or just a different duvet my stay would have been much better. Thanks Jamie

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest Thank you for taking the time to share your feedback. We at the Mercure Thames Lodge Hotel at Staines very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. I have asked reception to put a note on you profile to make sure you will get a different duvet. We look forward to welcoming you back in the near future. Kind regards, Eric-Enno Snel General Manager

AccorHotels certified review
Anonymous Business - 09/02/2018

Was OK but you need to fix losing hot and cold water in the morning was not a good experience. Myself and 3 colleagues all experienced losing water mid-shower in the morning - it’s talked about at every breakfast table...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Russell Geoffrey Hill, Thank you for taking the time to share your feedback. We at the Mercure Thames Lodge Hotel at Staines very much appreciate all your thoughts. Firstly, please accept my apology about there being no water in the bedroom. After investigation we found that there is an issue with the mains water supply coming into the plant room for that section of the hotel. All the bedrooms on your corridor had no or very little supply of water due to this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric-Enno Snel General Manager

AccorHotels certified review
Bh1957 Business - 09/02/2018
« Convenient and pleasant location for venue I was visiting but hotel could do with a make over »

Hotel was okay but rooms in need of modernising. Corridor floor boards very creaky. Convenient location pleasantly situated adjacent to the river. Staff friendly and helpful. Quite expensive stay for quality of room provided. Breakfast quite nice with views of river from dining room. Hotel car park was full on arrival so had to pay for car park adjacent to hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Hunt Thank you for taking the time to share your feedback. We at the Mercure Thames Lodge Hotel at Staines very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. We look forward to welcoming you back in the near future. Kind regards, Eric-Enno Snel General Manager

AccorHotels certified review
Rob D. Business - 08/02/2018
« Old hotel with character and modern services, let down by lack of parking space »

Old hotel with character and modern services, let down by lack of parking space

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Dack, We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric-Enno Snel General Manager

AccorHotels certified review
David P. Business - 08/02/2018
« The male on reception was rude »

The manager on the day was rude and acted like he couldn't be bothered to be there

AccorHotels certified review
Carole R. Families - 08/02/2018
« Overnight stay in Staines »

Excellent check in, it's nice to be remembered from previous stays. We had a nice room overlooking the rear garden and the River Thames. The room looked liked it had had a challenge with a leak in the bathroom, hence the carpet leading into the hall was looking very stained. Nice comfy bed. Breakfast was the best we had enjoyed at the Mecure Staines, all freshly cooked and lots of choice. I think overall, parts of the hotel are looking quite tired and in need of refurbishment, but overall still a nice convenient place to stay in Staines.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest Thank you for taking the time to share your feedback. We at the Mercure Thames Lodge Hotel at Staines very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. We look forward to welcoming you back in the near future. Kind regards, Eric-Enno Snel General Manager

AccorHotels certified review
Mark Business - 08/02/2018
« Overnight stay on business »

very brief stay, tired looking hotel in need of decoration, but good location for office

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest Thank you for taking the time to share your feedback. We at the Mercure Thames Lodge Hotel at Staines very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. We look forward to welcoming you back in the near future. Kind regards, Eric-Enno Snel General Manager

AccorHotels certified review
James Business - 08/02/2018
« Room was unmade from previous guest and you were unable to clean it - disgraceful »

After a long drive I Arrived at 23:30 on Monday 5th Feb, I pre-warned you I would be late. The Night Manager Theo was welcoming as usual. Room key given but.... Bed was unmade, Rubbish and Food was still in the room from prev occupant which is a disgrace. The absolute basics missed in terms of service you provide. There were no staff to change sheets/clean room etc Night Mgr did his best but with no staff but I am not confident the sheets were changed. I Debated sleeping in my car. I complained in the morning and asked for manager to email me or call me. Nobody did (why???) I stayed with you >20times last year and now Sorry to say you've lost a regular - sadly i'll now be going elsewhere which is a shame as your staff deserve better. Furthermore I want a refund, the room cost £100 but I refuse to pay for a room your staff did not clean. I travel with Centrica and will be making people aware of my experience, I'll also be pinning this review on TripAdvisor Other issues with your hotel that deter people from revisiting (V other top hotels incl Mercure) 1. Carpets are tired and feel warn/dirty 2. Showers in your privilege rooms have no temperature gauge so no idea how hot - surprised others haven't complained?!? 3. Willy is a part of the furniture, for those who stay with you regular we know how good a job he does and he's been with you for years - perhaps you should recognise that?! 4. Ventilation system is loud in privilege rooms. Feel free to call me (you prob won't) and i'll be happy to chat further - James - 07…

AccorHotels certified review
Jinoy Business - 07/02/2018
« Lack of services »

No toothpaste or brush in washroom Kitchen closes at 10pm

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 70.00 GBP Non member rate
From 63.00 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 4.8 km Sofitel London Heathrow
Sofitel London Heathrow Hotel
From
From 135.20 GBP Non member rate
From 128.44 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 7.1 km ibis Styles London Heathrow Airport
ibis Styles London Heathrow Airport Hotel
From
From 52.00 GBP Non member rate
From 49.40 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 7.2 km Novotel London Heathrow Airport T1 T2 and T3
Novotel London Heathrow Airport T1 T2 and T3 Hotel
From
From 70.00 GBP Non member rate
From 66.50 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 7.8 km ibis London Heathrow Airport
ibis London Heathrow Airport Hotel
From
From 43.00 GBP Non member rate
From 40.85 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in STAINES
See rates