Mercure London Staines upon Thames Hotel 3 stars

TripAdvisor rating 3.5/5 899 reviews
Mercure London Staines upon Thames Hotel
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Hotel extras

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf
  • Beach and water sports
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ
staines
united kingdom

Tel: +441784334800

Fax: (+44)1784/454858

Contact email

Check-in from 14h00

Check out up to 12h00

  • Staines :   STAINES

  • By plane

    LONDON CITY At 71.8km / 44.62 miles

  • By plane

    LONDON GATWICK At 60.7km / 37.72 miles

  • By plane

    LONDON HEATHROW At 7.2km / 4.47 miles

  • By train

    STAINES At 0.5km / 0.31 miles

GPS :51.431839, -0.511763

Our accommodations

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities. All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

Classic Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Double bedroom with River View

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Twin bedroom with River View

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Family Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RIVERSIDE RESTAURANT

Type of cuisine: International

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVERSIDE BAR

Photo non contractuelle / Strictly non binding

The Riverside Bar is ideally located adjacent to the River Thames and serves a full range of hot & cold dishes and drinks. Why not enjoy a Latte on the Terrace when the sun is out?

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,566 reviews

tripadvisor

TripAdvisor Rating 3.5/5

899 reviews

Customer review rating 3.8/5

Trish H. Friends - 10/10/2019 AccorHotels review

staff was very hospitable. New carpeting and some furtniture would go along way in sprucing up the place.

Tired rooms, things not working, noisy guests and poor breakfast

Customer review rating 3.8/5

Ms C. Business - 10/10/2019 AccorHotels review

The room was a decent size but the TV remote did not work, the shower curtain (instead of a screen) was not to my preference, bath was very narrow and shower lacked any power. My neighbor in the next room was on loud speak to a chat line at 1:30am on a Tuesday morning. Thankfully I had extra pillows I could put over my head to block out the conversation.....Breakfast lacked a decent range of vegetarian options

Surprising Hotel

TripAdvisor rating 3.5/5

Jill4499 Couples - 09/10/2019 TripAdvisor review

This hotel is a real surprise....from the outside you cannot see the hidden beauty. This hotel is very comfortable....picturesque outlook onto the Thames ....good rooms...good beds....good pillows....great food...just a nice atmosphere....home away from home....

Very happy

Customer review rating 3.8/5

Van Business - 07/10/2019 AccorHotels review

The hotel was easy to find, the staff were lovely, hotel and rooms were clean and breakfast great. My only criticism is that the décor is tired and some paint work needs re-touching.

Hotel has seen better days

Customer review rating 3.8/5

Anonymous Business - 05/10/2019 AccorHotels review

The carpets are threadbare, the walls need updating, the windows and balcony doors are very old. No AC.

Fantastic

Customer review rating 3.8/5

Christine B. Couples - 05/10/2019 AccorHotels review

Staff was very attentive and I really enjoyed my stay.

GM Head of Practice

Customer review rating 3.8/5

Mr W. Business - 04/10/2019 AccorHotels review

Staff were friendly and professional. the standard of the food prepared and served was good. The hotel and accommodation is in desperate need of refurbishment. As a result, I decided to shorten my stay at this hotel.

Managing Vice President - Analytics, Gartner

Customer review rating 3.8/5

Anonymous Business - 04/10/2019 AccorHotels review

Staff were pleasant but hotl is very shabby. My room had no aircon (although I could open the window onto the busy main road outside). in the bathroom there were no plugs for the sink or bath and water pressure was unpredictable. In the room both the bedside and table lamps didn't work and there was just a hole in the cabinet where the mini bar fridge should be. The bed and pillows lumpy. Overall the whole hotel looks like it needs redecorating. Breakfast was OK but didn't risk dinner.

The hotel was very tired in urgent need of tlc

Customer review rating 3.8/5

Ann H. Couples - 04/10/2019 AccorHotels review

Very disappointing, we have stayed many times at Mecure in various towns and this really let you down

Not great

Customer review rating 3.8/5

Anonymous Business - 04/10/2019 AccorHotels review

The window felt unsafe and was wide open when I arrived (8pm and raining)

Nice Hotel Stay, small Car park

Customer review rating 3.8/5

Oliver Couples - 03/10/2019 AccorHotels review

We stayed as part of a trip to Thorpe park. The hotel is well presented but in need of minor maintenance in some areas. Our room was quiet and had a good view over the river at the back. The staff were friendly and the breakfast was good. The only issue I did have was that the hotels car park has about 25 spaces. which isn't enough if its busy. We had to park in a nearby pay and display, and get up to re-validate the parking ticket at 8.00am

Tired hotel, problems in both rooms, poor breakfast

Customer review rating 3.8/5

Ben F. Business - 03/10/2019 AccorHotels review

Pretty awful. The hotel is extremely tired internally, in need of refurb. My first room had a continual loud sound of running water from the air conditioning vent. When I went to call reception the phone in the room was not working. After being moved to another room there was no plug in the sink or the bath. By that point I could not be bothered to complain and move room for a second time. In the morning the breakfast was barely edible. Never again.

Customer review rating 3.8/5

Kathryn D. Families - 02/10/2019 AccorHotels review

We had a very good experience. Staff were friendly and helpful. Rooms were clean and had good facilities. Breakfast was very good and had a lot of choices. Very satisfied. Would definitely stay again.

OK for a business overnight stay

Customer review rating 3.8/5

Anonymous Business - 01/10/2019 AccorHotels review

The hotel needs updating. My room (9) had a very badly stained carpet and damp affected door frame. The window security latch was damaged. The restaurant offering was limited and appeared to be very expensive for what was actually on offer. The breakfast was good as was the hotel's location and parking. It was OK for a midweek business trip but I wouldn't stay there with my wife on a leisure break.

It's a good job the staff are nice

Customer review rating 3.8/5

Sarah S. Business - 01/10/2019 AccorHotels review

This is quite possibly the worst hotel I have ever stayed in, everything was either dirty or broken or both. The only saving grace is that the staff were lovely.

Good

Customer review rating 3.8/5

Ce… Solo - 01/10/2019 AccorHotels review

Situation for my need was excellent. Bedroom was good. In the bathroom the shower was broken. Carpet in commun áreas was old. I lives walking along the Thame.

our two day stay here was comfortable with no problems whatsoever

Customer review rating 3.8/5

May M. Families - 30/09/2019 AccorHotels review

Willie who works in the restaurant had a lovely manner and kept the breakfast room happy. I would stay here again

Short break

Customer review rating 3.8/5

Barbar Couples - 30/09/2019 AccorHotels review

No problems, very friendly lady at reception with curly hair, on Friday morning

Good staff, very dirty hotel

Customer review rating 3.8/5

Noname Business - 30/09/2019 AccorHotels review

Personal and staff is very good! The towels are very old and dirty, very noisy, breakfast is not good! power socket is not enough in room Bathroom is very dirty and old wi-fi is good the menu and assortment of restaurant are very pool

Adequate hotel

Customer review rating 3.8/5

Sarah T. Couples - 30/09/2019 AccorHotels review

Great friendly staff, rooms basic but clean and tidy. Unfortunately the bar was not well stocked, ran out of tonic, wine & beer by 10pm. Very under staffed with only 2 people on duty trying to run reception, bar and restaurant!

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