Mercure London Staines upon Thames Hotel 3 stars

TripAdvisor rating 3.5/5 877 reviews
Mercure London Staines upon Thames Hotel
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Hotel extras

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf
  • Beach and water sports
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ
staines
united kingdom

Tel: +441784334800

Fax: (+44)1784/454858

Contact email

Check-in from 14h00

Check out up to 12h00

  • Staines :   STAINES

  • By plane

    LONDON CITY At 71.8km / 44.62 miles

  • By plane

    LONDON GATWICK At 60.7km / 37.72 miles

  • By plane

    LONDON HEATHROW At 7.2km / 4.47 miles

  • By train

    STAINES At 0.5km / 0.31 miles

GPS :51.431839, -0.511763

Our accommodations

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities. All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

Classic Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Double bedroom with River View

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Twin bedroom with River View

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Family Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RIVERSIDE RESTAURANT

Type of cuisine: International

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVERSIDE BAR

Photo non contractuelle / Strictly non binding

The Riverside Bar is ideally located adjacent to the River Thames and serves a full range of hot & cold dishes and drinks. Why not enjoy a Latte on the Terrace when the sun is out?

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,447 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

877 reviews

Nice location, helpful staff

Customer review rating 3.8/5

Neerav Business - 10/08/2019 AccorHotels review

Very nice location and friendly staff.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall your stay was at the expected level and that the staff were friendly and that you liked the location of the Hotel. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

OK, but room didnt allow for good sleep

Customer review rating 3.8/5

Alan D. Business - 08/08/2019 AccorHotels review

My biggest complaint is that the plumbing - old air-conditioning unit "gurgled" all night, keeping me awake, also the root was too hot. When I left for work, after day 1 I purposely left the windows open to get fresh air in, but they were closed upon return, making the room hot & stuffy.

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am sorry on this occasion we did not meet the expected level of service. I will certainly address the issue with the plumbing with our maintenance team and the issue with the window will be addressed with our Head Housekeeper. My sincere apologies over these shortcomings and for any inconvenience caused. Thank you again for sharing your experience and we do hope we can welcome you back in the not too distant future. Kind regards, Anne Curtin General Manager

Convenient, clean and friendly.

Customer review rating 3.8/5

Rachel F. S. Families - 08/08/2019 AccorHotels review

The booking was quick and easy. The hotel had onsite parking which was great. The receptionist was friendly and informative. The room was clean, the beds were comfortable and the breakfast plentiful and tasty.

Dear Ms Y., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we do hope we can welcome you back in the not too distant future. Kind regards, Anne Curtin General Manager

Planes and boats and trains right by the great river in peaceful hotel

Customer review rating 3.8/5

Peter B. Couples - 08/08/2019 AccorHotels review

Comfortable and efficient service. Food was good and quick

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am glad that overall your stay was at the expected level and that the service and the food offering was good. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Fantastic

Customer review rating 3.8/5

Gary D. Business - 07/08/2019 AccorHotels review

Good location, nice outside terrace.

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad to read that you liked our outside terrace area. This is indeed very pleasant especially in the nice weather. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

OK but hotel in desperate need of refurbishment

Customer review rating 3.8/5

Jw Friends - 07/08/2019 AccorHotels review

New carpet, a coat of paint, updated electrics and fittings would make this a good hotel. At the moment the helpful and pleasant staff are working in a substandard environment.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback about the staff. I will share your comments with our team. I will certainly share your feedback regarding the condition of the hotel with our Head Office team. We do have a rolling maintenance programme in place. Thank you again for sharing your experience and we do hope we can welcome you back in the not too distant future. Kind regards, Anne Curtin General Manager

Miss

Customer review rating 3.8/5

Liv Couples - 06/08/2019 AccorHotels review

We stayed for a long weekend, the staff were very friendly. However, the rooms were not very nice, the 'double bed' was 2 singles pushed together which wasn't very convenient. The mini fridge was broken.

Dear Ms R., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am glad to read that overall the stay was at the expected level. I will certainly address the issue with the bed and the fridge with our Housekeeping team. My apologies over this and any inconvenience caused. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Good value for money

Customer review rating 3.8/5

Kris F. Couples - 06/08/2019 AccorHotels review

Staff great (except during breakfast), communal areas lovely, breakfast very nice, room needs urgent TLC (loose wall paper, bathroom not cleaned properly, way too hot)

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am happy that overall your stay was as expected. My apologies over the issues with maintenance in the rooms. We do have a rolling maintenance programme in place so I will certainly address these issues with our Maintenance team. My apologies over the staff in breakfast and the food and beverage offerings. The necessary retraining will be done with the team members concerned. Thank you for your feedback and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Nice Hotel needs better accessibility

Customer review rating 3.8/5

Tanya H. Families - 05/08/2019 AccorHotels review

Lovely hotel room, and really grateful the staff reserved a parking space. Hotel needs better accessibility. I was not told before arrival, despite contacting the hotel by phone and email, that there was a step into the hotel. It is lovely that the hotel had a temporary ramp but I had to constantly wait for a staff member to get it and the reception was not always manned, which meant one time I was waiting outside for more than 10 minutes. Plus there was no way, without a carer, for someone in a wheelchair to let staff know you are outside as all the bells are out of wheelchair reach. The step at the front could be easily ramped which would make a huge difference and a bell could be put within reach.

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am glad that overall your stay was as expected. I will certainly share your feedback regarding better accessibility with our Head Office Team. Please accept my sincere apologies over the wait for the Front Desk team. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

convenient, friendly staff but the building in need of serious refurbishment

Customer review rating 3.8/5

Ian H. Business - 05/08/2019 AccorHotels review

I like the location - close to the town and the river, also close to the rail station. The staff are friendly. However all areas of the hotel are in need of a serious refurbishment - the bedrooms, dining room and bar ... even the reception area.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall your stay was as expected and that the staff were friendly. I will certainly share your feedback regarding the condition of the Hotel with our Head Office team. My sincere apologies over this and any inconvenience caused. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager
Customer review rating 3.8/5

Anonymous Business - 01/08/2019 AccorHotels review

Fine

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Disappointing service at what should be an old charming hotel

Customer review rating 3.8/5

Anonymous Couples - 31/07/2019 AccorHotels review

Met with glum faces, particularly around the bar, and just sloppy unhelpfulness. Bar staff miserable and actually said "wait!" to my wife half way through talking to her while the bar tender went to speak to a colleague about ...... No bottled water in the room and couldn't even buy any still water in the hotel despite the room being super hot and uncormfortable. We were told to drink the tap water which started out yellow so we couldn't trust it. Key cards expired after one night and our room was a 5 minute walk from reception. Then the receptionist tried to say it was our fault for keeping the cards near a phone - which in fact we hadn't done at all and he then admitted they had simply booked the cards incorrectly. Definitely not a "customer is king" venue.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. The service offered by the bar and reception staff is not acceptable and both of the Managers will be spoken to in length regarding this. Please be assured this is not the standard we strive to achieve at the Mercure London Staines-upon-Thames. My sincere apologies over any inconvenience caused. We do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Miss

Customer review rating 3.8/5

Miss Friends - 30/07/2019 AccorHotels review

OK but very disappointed with the room

Dear Ms M., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that you were disappointed with the room and that there was no one at Reception during your check out. This will certainly be looked into by the Reception Manager. We appreciate your sharing your concerns and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Sub-standard

Customer review rating 3.8/5

Stephen C. Business - 30/07/2019 AccorHotels review

Not good. On the hottest day of the year- no air-con or water in the room. Reception staff were helpful and pleasant though.

Dear Mr c., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I am sorry over the lack of air conditioning in the hotel. I will certainly share your feedback with our Head Office team. We do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Hotel rooms too hot and in need of renovation and cleaning

Customer review rating 3.8/5

Sv Business - 29/07/2019 AccorHotels review

Temperature in the room was above 30 degrees C without A/C and fan provided was dirty and covered in dust which for someone like me with a dust allergy isn't helping. Spent the first 10min in the room cleaning the fan and the next 2 sneezing. The second fan provided did not work.

Dear Mr V., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I will certainly address the issue with the cleanliness of the room with our Head Housekeeping. My apologies over this and please be reassured the necessary retraining will be done with the team members concerned. I will certainly share your feedback regarding the condition of the hotel with our Head Office team. We do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Lovely location, friendly staff, clean rooms

Customer review rating 3.8/5

Debbie Families - 29/07/2019 AccorHotels review

Stay was good. Staff friendly, especially at breakfast. Buffet breakfast was very good. Rooms clean and view of river great

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager
Customer review rating 3.8/5

Michael Business - 28/07/2019 AccorHotels review

Potentially great location but your hotel is very tired and in need of an update.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I will certainly share your comments regarding the condition of the hotel with our Head Office team. We do have a rolling maintenance programme in place for the hotel. Thank you for sharing this feedback and we do hope we can welcome you back to the Mercure brand in the not too distant future. Sincerely, Anne Curtin General Manager

Great

Customer review rating 3.8/5

Graham Business - 28/07/2019 AccorHotels review

Friendly staff, lovely location and great food

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I was happy to read that the staff were friendly, the location was lovely and the food good. These kind comments will be shared with the team members concerned. I will certainly share you comments regarding the aged condition of the hotel with our Head Office team. Thank you again for sharing your experience and we do hope we can welcome you back in the not too distant future. Kind regards, Anne Curtin General Manager

Older property in need of refurbishment

Customer review rating 3.8/5

Michael Solo - 28/07/2019 AccorHotels review

Average stay in an older property in the Mercure portfolio.

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was sorry to read that on this occasion your stay was just average and that the welcome was not as expected. This is not the standard we strive to achieve at the Mercure London Staines-upon-Thames. The necessary retraining will be done with the team members concerned. Again my apologies over the aged property. These comments will be shared with the Head Office team. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

disappointing

Customer review rating 3.8/5

Steven V. G. Business - 26/07/2019 AccorHotels review

hotel was old which was not really an issue; but room was not clean. bathroom floor was visibly not cleaned

Dear Mr Van g., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I will certainly address the issue with the cleanliness of the room with the Head Housekeeper and the necessary retraining will be done with the team members concerned. We do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager
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