Hotel - Mercure London Staines upon Thames Hotel
Mercure Hotel Mercure Hotel

Mercure London Staines upon Thames Hotel

3.5/5 800 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing
    • Sailing facilities
    • Water skiing
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 2,935 reviews

Our guest reviews for Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 800 reviews
Holidaymakers17 Couples - 11/08/2018 TripAdvisor review
« Disappointed with this visit »

We planned ahead and called to secure a particular room days before our arrival to find this wasn't the room allocated. It took 30 minutes on a very hot day to sort out and although the member of staff was really helpful we found that the room had broken air conditioning, no main light, one lamp didn't work and the fridge had a light but no temperature control so the water was warm. The bathroom door stuck and we had a hot unpleasant stay. We bought a small bottle of coke at the bar that cost £3.30 and were told that this was because we were close to London. Not the stay we had looked forward to at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holidaymakers17, Thank you for your feedback. This is very much appreciated. I am sorry on this occasion that we did not meet the expected standards. My sincere apologies over any inconvenienced caused. We do hope that you will continue to stay with the Mercure brand in the future. Kind regards, Anne C

Mj Business - 08/08/2018 AccorHotels certified review
« Delightful! »

Friendly staff who are always ready to help and accommodate. My company regularly uses the hotel and we have never been disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear= Mr James, We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

John H. Solo - 08/08/2018 AccorHotels certified review
« Mr »

Generally ok but there was no air conditioning although there was a fan in the room. The self service breakfast was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H. Thank you for taking the time to share your feedback. We at the Mercure Thames Lodge Hotel at Staines very much appreciate all your thoughts. I am sorry on this occasion that we did not meet the expected standards. Please accept my sincere apologies over any inconvenience caused. We will certainly share your comments with the condition of the Hotel with our Head Office team. We do hope that you will continue to stay with the Mercure Brand in the future. Kind regards, Anne Curtin General Manager

Charlie Couples - 08/08/2018 AccorHotels certified review
« My experience was welcoming and comfortable. »

The staff were very polite and welcoming. The room was beautiful and tidy, however, I would have preferred a room with a balcony.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Anonymous Couples - 06/08/2018 AccorHotels certified review
« Nice hotel on the river but no air conditioning in the room & car park was a nightmare »

Room was clean & comfortable. However there was no air conditioning, some rooms do have it, and other dont. Easy check in & out, however the car park gets filled with public blocking hotel guest in. They need a barrier to stop public parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that on overall your stay was satisfactory. We will certainly share your comments regarding the air conditioning with our Head Office Team. We are looking already into ways of improving the car park situation so my apologies over any issues you experienced. Thank you again for sharing your experience, and we do hope that you will continue to stay with The Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Josh Business - 06/08/2018 AccorHotels certified review
« Nice Location but old room »

The location is nice (on the river) and you can easily get into Staines town centre however the room I had was old. Looked dark and generally tired. The shower didn't have any pressure either. Food from the restaurant and breakfast was good quality with a good variety to chose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am glad to read that you liked the location and the easy access to the town center. I will certainly share your comments regarding the condition of the Hotel with the Head Office team. My apologies over this. Thank you again for sharing your experience, and we hope will continue to stay within the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Geof Couples - 06/08/2018 AccorHotels certified review
« An overnight stop with lovely river views »

Needing somewhere for just an overnight stop on a round trip to Surrey from Norfolk, the Thames Lodge suited us very well. The car park was full, but the reception staff were very accomodating in allowing me to park in an unmarked area. Our room had a balcony with river views and whilst there was no AC, a fan was already running in the room circulating the air which was a nice touch and very effective. As an Accor Silver card holder its always nice for my wife and I to enjoy a complimentary drink before retiring to bed. Being a very warm night we sat outside the bar area with views of the river, which was very pleasant. We slept well and were on the road home to Norfolk first thing in the morning very well rested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MrLewis, We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Tg W. Couples - 05/08/2018 AccorHotels certified review
« Not Clean »

Room was dirty. Walls, carpet and tiles loose in bathroom. Sink would not drain, nice view from room overlooking the river but couldn't see clearly due to condensation and dirty window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Anne Curtin General Manager

Sarah M. Families - 05/08/2018 AccorHotels certified review
« Mrs »

Comfortable but the hotel needs a renovation. Furniture was tired and Restaraunt food was not up to other Mercure hotel standards that I have stayed in throughout Europe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will certainly share your comments regarding the condition of the Hotel with the Head Office team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Anne Curtin General Manager

Sophie Couples - 05/08/2018 AccorHotels certified review
« Lovely »

The room was fabulous! The bed was huge, we had a balcony over looking the Thames. Staff very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Linda J. Solo - 05/08/2018 AccorHotels certified review
« Very happy »

Stayed for 2 days before flying back to Australia. The weather turned very hot during that week, so I phoned the hotel to request a room with air conditioning. The request was confirmed. Room was nice and clean, bed very comfortable. Staff were very helpful and polite. Despite my room being on the side of the main road, there was no noise impact at all. It was so nice to be able to go and sit outside on the terrace and watch the world on the water go by. Very relaxing. Best decision I made, and would certainly book again should I make the same journey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms J., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Fiona T. Business - 04/08/2018 AccorHotels certified review
« Regular stayer says it all »

I enjoy staying in this hotel as it's comfortable and the stay are great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Lucie Business - 03/08/2018 AccorHotels certified review
« fabulous friendly hotel »

I always feel a little like i'm visiting friends when I come to stay. fantastic team, friendly and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Sb Business - 03/08/2018 AccorHotels certified review
« Business stay »

Room was OK other than there was no air conditioning other than a fan. Location is good but depending on where your room is, there is some traffic and train noise. Staff are friendly and attentive though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am happy to read that overall your stay was satisfactory. We will certainly pass on your comments regarding the lack of air conditioning to our Head Office team. Thank you again for sharing your experience, and we hope that you will continue to stay with The Mercure brand in the future. Kind regards, Anne Curtin General Manager

Delia G. Business - 01/08/2018 AccorHotels certified review
« Okay »

Generally okay - I have stayed here many times before and really like the location and the ambience. It was concerning this time however that the door lock had broken over night somehow ... was functioning the night before as I had dinner in the restaurant and left my room without problem but in the morning I had to phone the reception to let me out! The 'maintenance man' was very amiable but admitted that he knew little about the locks having only worked at the hotel for two days. We managed to agree a system however which would allow me to have breakfast and to be able to enter my room when I returned. I'm not sure what would have happened however if there had been a fire overnight... It wasn't sorted by the time I left but I managed ok. Also there was a wet patch on the floor by the side of the bed that having put a towel down I realised wasn't water... hopefully tea/coffee but I'm surprised the domestic service didn't notice it. I decided to live with the towel on the floor as a make do and report it at check in. The restaurant has improved a lot over the years I have been visiting the hotel and I usually eat in now.

Chris D. Families - 01/08/2018 AccorHotels certified review
« OK, but improvements could be made »

Overall, stay was nice. Staff were friendly. We were disappointed in breakfast on Sunday morning, the breakfast area was overcrowded, too warm, and guests were pushing in instead of queuing, and taking more than their fair share. The area was understaffed and the toaster was faulty. The bathroom in our room had a large brown damp patch on the ceiling (which looks like a leak from the room above). Doors on the landing were quite loud banging, and guests outside were also being disruptive. Given the cost of the room per night, improvements could be made.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am glad overall that your stay was satisfactory. I am sorry to read regarding the issues with the breakfast. We will certainly share these comments with the Food and Beverage Manager. The issue with the bathroom will be immediately addressed with the maintenance team. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience, and we hope that you will continue to stay with the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Anonymous Business - 01/08/2018 AccorHotels certified review
« Senior VP of Engineering »

GREAT!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Anonymous Families - 31/07/2018 AccorHotels certified review

Hotel good, breakfast a bit hectic and could do with more staff on, but overall a good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall your stay was satisfactory. We will certainly share your comments regarding the breakfast with our Food and Beverage Team. Thank you again for sharing your experience and we do hope that you will come back to the Mercure Thames Lodge in the not too distant future. Kind regards, Anne Curtin General Manager

Laura Families - 31/07/2018 AccorHotels certified review
« Sweltering! »

Wonderful staff. Horrendous temperature in our room. Weather very warm but no windows to open in our ground floor room. Given a small fan that made no difference. Son woken late at night and early morning by coaches parking feet from our window!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will share your comments regarding the lack of air conditioning with our Head Office team. I am glad that staff were at the expected level and this is very much appreciated to read. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Anne Curtin General Manager

Carol W. Friends - 31/07/2018 AccorHotels certified review
« Ms Carol W. »

Not particularly good. Room was at the top of the hotel with 2 flights of stairs and extremely hot despite a fan on permanently. I was not informed before staying that there was no lift which made access to my room a problem. I telephoned you before arriving to upgrade the room as advertised and nobody bothered to ring me back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., Thank you for taking the time to share your feedback. We at the Mercure Thames Lodge Hotel at Staines very much appreciate all your thoughts. I was sorry to read that on this occasion we did not reach the expected level of standard. My sincere apologies over this and any inconvenience caused. Unfortunately due to the nature of the Hotel we do not have any lifts and do not advertise as such. Likewise we do not not have air conditioning. We will certainly share these comments with our Head Office Team. I was very sorry to read that despite your request and your call to the Hotel the Reception team did not action this. I will certainly address these training issues with the Reception Manager who will speak to the staff members concerned and do a full follow up and full retraining. Once again my sincere apologies over this. I am sorry on this occasion we did not meet the expected standard. We do hope that you will continue to stay within the Mercure brand in the future. Kind regards, Anne Curtin General Manager

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