Mercure London Staines upon Thames Hotel 3 stars

TripAdvisor rating 3.5/5 903 reviews
Mercure London Staines upon Thames Hotel
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Hotel extras

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf
  • Beach and water sports
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ
staines
united kingdom

Tel: +441784334800

Fax: (+44)1784/454858

Contact email

Check-in from 14h00

Check out up to 12h00

  • Staines :   STAINES

  • By plane

    LONDON CITY At 71.8km / 44.62 miles

  • By plane

    LONDON GATWICK At 60.7km / 37.72 miles

  • By plane

    LONDON HEATHROW At 7.2km / 4.47 miles

  • By train

    STAINES At 0.5km / 0.31 miles

GPS :51.431839, -0.511763

Our accommodations

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities. All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

Classic Double room

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Double bedroom with River View

  • Max. number of persons: 2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Twin bedroom with River View

  • Max. number of persons: 2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Family Room

  • Max. number of persons: 3
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Double room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

RIVERSIDE RESTAURANT

Type of cuisine: International

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVERSIDE BAR

Photo non contractuelle / Strictly non binding

The Riverside Bar is ideally located adjacent to the River Thames and serves a full range of hot & cold dishes and drinks. Why not enjoy a Latte on the Terrace when the sun is out?

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 24 people

Find out more

Our guest reviews for
Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,612 reviews

tripadvisor

TripAdvisor Rating 3.5/5

903 reviews

Overnight business stay.

Customer review rating 3.8/5

Suzanne H. Business - 06/11/2019 Confirmed reviews AccorHotels

I wasn't there very long, just one night but overall, things were fine. The hotel looks a little tired but the bed was incredibly comfortable. I didn't really appreciate a member of staff making a disparaging remark about a well-known actor at breakfast. It was supposed to be a joke but it was very rude. However, I also do not want to get the member of staff into trouble so please do not raise this as an issue.

Great staff

Customer review rating 3.8/5

Robert Couples - 06/11/2019 Confirmed reviews AccorHotels

Very helpful informative staff

Dear Mr Robert O., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in our hotel in the not too distant future for another pleasant stay. Sincerely, Laura Cocue Reception Team Leader

Awful

Customer review rating 3.8/5

Sarah E. Couples - 05/11/2019 Confirmed reviews AccorHotels

Stains everywhere, room was smelly

Dear Miss Sarah E., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Laura Cocue Reception Team Leader

Disappointing

Customer review rating 3.8/5

Anonymous Business - 05/11/2019 Confirmed reviews AccorHotels

Disappointing

Dear Mr Mark C., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we do have an ongoing maintenance scheme in place in order to ensure we continue to improve the standard of our products. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Room 29. We paid for a room upgrade from basic to river view. The room we were accommodated in was far from satisfactory.

Customer review rating 3.8/5

Anonymous Couples - 04/11/2019 Confirmed reviews AccorHotels

The upgraded room had no bedside table and bedside light on one side. My wife used her suitcase in lieu of the table and a light? Well! The sink in the bathroom had no plug and the shaving socket was faulty. If you didn't hold the plug in the socket it didn't make a connection. I would welcome an explanation why we accommodated in this room after paying for an upgrade. I am just glad we were not accommodated in one of your basic rooms. People who asked me "How was the visit to Staines?" were informed in no uncertain terms of our experience. Will not be recommending your hotel, indeed we will advise them to be careful if they wish to reserve a Mecure hotel. Extremely dissatisfied and will look at Mecure hotels in a different light now.

One night stay

Customer review rating 3.8/5

Bill D. Families - 04/11/2019 Confirmed reviews AccorHotels

We needed somewhere near Egham for a one night stay after a wedding and reception. The room was clean, and although facing the main road, was quiet. Breakfast was fine, the usual array of cereals and cooked breakfast. One downside was a lack of car spaces when we returned late in the evening, and had to park in a nearby public car park, with some concern for potential vandalism, although everything was fine when we checked the next morning. I would consider using the Staines Mercure hotel again.

Tired room with running water all night

Customer review rating 3.8/5

Steve Couples - 04/11/2019 Confirmed reviews AccorHotels

Rotten window that wouldn't close, wallpaper peeling off the walls and water running all night making noise. Damaged furniture and a key that repeatedly stopped working Poor quality room with no redeeming features

Very dated and tied

Customer review rating 3.8/5

Anonymous Families - 03/11/2019 Confirmed reviews AccorHotels

We had two rooms booked for three family members (mum, dad and son) each at the furthest ends of the hotel from each other.

Great Time

Customer review rating 3.8/5

Di D. S. Friends - 02/11/2019 Confirmed reviews AccorHotels

We had a lovely stay at the mecure hotel the room was clean and spacious, the beds were very comfortable the food was lovely with generous portions. Staff were friendly and professional and we loved that fact the check was at 12 giving us plenty of time. Thank you

Dear Di Di S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay. Best Regards, Laura Cocue Reception Team Leader

Disappointed with general appearance of hotel and room

Customer review rating 3.8/5

Anonymous Business - 01/11/2019 Confirmed reviews AccorHotels

Room and hotel seemed very much in need of investment to feel clean and homely

Dear Ms Sharon S., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Mr s.

Customer review rating 3.8/5

Kevin S. Business - 31/10/2019 Confirmed reviews AccorHotels

Arrived at 6.30 been working outside all day check in ok got to my room freezing cold no heating working same with my colleagues room shower cold told reception said they would he maintaince to look at this couldn’t get it working had to get a small heater in warm the room really disappointed with this hotel

Dear Mr Kevin S., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Just okay.

Customer review rating 3.8/5

Deborah Business - 30/10/2019 Confirmed reviews AccorHotels

Pros - bathroom was clean and shower had good water pressure. Bed was comfortable. Breakfast was nice. Staff friendly. Cons - No elevator; furniture was tired and broken, carpet was stained. Restaurant had very limited menu.

Dear Ms Deborah J N., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Lovely

Customer review rating 3.8/5

Gg Business - 28/10/2019 Confirmed reviews AccorHotels

It was a lovely quiet stay in a great wee room.

Dear Glynis G., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay here with us. Sincerely, Laura Cocue Reception Team Leader

Overall hotel was a good experience.

Customer review rating 3.8/5

H.h. Families - 28/10/2019 Confirmed reviews AccorHotels

Check-in staff were extremely helpful and very pleasant. Room was clean and tidy with a modern shower room.

Dear Hazel H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Cocue Reception Team Leader

It was absolutely fine

Customer review rating 3.8/5

Cath N. Couples - 28/10/2019 Confirmed reviews AccorHotels

Room was ok, a bit dusty in the corners, paint work was tired looking. Which was a shame because it impacted on the overall impression of the place. It could be beautiful!

Dear Catherine N., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another pleasant stay. Sincerely, Laura Cocue Reception Team Leader

in need of refresh - rooms need to be modernised

Customer review rating 3.8/5

Stevilee W. Business - 28/10/2019 Confirmed reviews AccorHotels

Staff are friendly and helpful, but the bathroom's are below standard especially the shower. TV was terrible, no reception on main channels BBC 1,2 itv, Ch4. I also asked for a biscuit or chocolate bar to purchase, and this wasn't possible, I am diabetic and there is a risk if I drop my sugars too low I have a problem in the night. I felt tis was a reasonable request but I was forced to purchase a expensive coffee in order to get a biscuit. Generally i feel for £100+ per night, I think a biscuit is not too much to ask for.

Dear Mr Steville w., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the shortcomings encountered and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Staff Friendly and Efficient

Customer review rating 3.8/5

Patricia H. Couples - 28/10/2019 Confirmed reviews AccorHotels

Enjoyed our 2 night stay. Room clean, bed firm so had a good nights sleep. Last visited when we were on honeymoon in 1968. Good selection of food at breakfast. Restaurant Menu needed to have a bigger variety of food on offer.

Dear Patricia H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Cocue Reception Team Leader

Tired looking hotel, expensive for what it is

Customer review rating 3.8/5

Wp Business - 28/10/2019 Confirmed reviews AccorHotels

Overpriced for the state of the hotel which is very tired looking. Always find it annoying when there's no bottle of water in the room, especially when you're paying this kind of price. Breakfast to the room was ok, and helped where I had to be on conference calls, the wifi was also ok, which is a positive considering how many hotels can't even provide reliable, decent wifi. i'd look elsewhere before staying here again

Dear Mr Wesley P., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In regards to the overall hotel condition, we do have an ongoing maintenance programme in place in order to ensure we continue to improve the quality of our products and services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Reception Team Leader

Friendly staff

Customer review rating 3.8/5

Steve Business - 27/10/2019 Confirmed reviews AccorHotels

Excellent

Dear Mr Steve T., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Cocue Reception Team Leader

Mr Lyndon D.

Customer review rating 3.8/5

Lyndon D. Business - 26/10/2019 Confirmed reviews AccorHotels

Extremely helpful and considerate staff, rooms cleaned daily

Dear Mr Lyndon D., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Cocue Reception Team Leader
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