Hotel - Mercure London Staines upon Thames Hotel
Mercure Hotel Mercure Hotel

Mercure London Staines upon Thames Hotel

3.5/5 839 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing
    • Sailing facilities
    • Water skiing
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,202 reviews

Our guest reviews for Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 839 reviews
Gazza Solo - 13/02/2019 AccorHotels certified review
« Comfortable »

Stayed here before, new ground floor rooms were ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr I., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Jeremy E. Couples - 12/02/2019 AccorHotels certified review
« Staff are being let down by tired enviroment »

We picked the hotel as it was only a few stops from Twickenham, (6 Nations), and had free parking. The TripAdvisor reviews suggested that the experience may be a little mixed and that was partially matched by experience. The room was OK, the bed was large but the switches were designed for a smaller bed. The shower was great, lots of warmth and water, but the shower screen was in a poor state and directed quite a bit of water onto the floor. The woodwork in the bathroom was tatty, there was mould in the seals, no plug in the sink - just tired and unloved. A redecoration would do wonders for the bathroom appeal. The staff were great; hat-tip to Conor on reception, friendly, helpful and good directions to the station. Breakfast was a buffet and better than OK. The kitchen staff need to pay more attention to what is available in the heated cabinet. All in all, I've paid more and got worse elsewhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that the staff were friendly and helpful whom we will share these kind comments with especially Conor. This is very much appreciated. We will certainly share you comments regarding the condition of the hotel with our Head Office Team. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Anonymous Business - 11/02/2019 AccorHotels certified review
« Nice staff but poor room »

Staff were friendly and helpful. Room was poor. There was wallpaper peeling off the wall in the room due to water damage

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that the staff were friendly and helpful. I will certainly share your feedback regarding the condition of the hotel with our Head Office team. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Owen Business - 08/02/2019 AccorHotels certified review
« Comfy but not modern »

Staff are great, the bed was comfy but the rooms need an upgrade. Carpet is dirty, small towels and my shower dripped all night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Owen P., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In regards to the condition of the hotel, we will forward your review to our Head Office. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura C. Acting Front Office Manager

Anonymous Couples - 05/02/2019 AccorHotels certified review
« Disappointing »

Comfortable bed , good sized room great to check in early & use room to change before going to lunch party. Decor throughout the hotel in need of updating , chipped paint , worn carpets etc Shower in our room was dreadful, flow little more than a trickle , shower head blocked so water only coming out of centre. Temperature control sticking & potentially dangerous, water intermittently scalding hot. Regulator to switch to bath taps jammed. We didn't discover this until we tried to shower in the morning so could not have been fixed (8am ) Noise from neighbouring room woke us early & did not abate, reception unable to help us . We have stayed before & standards have slipped

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona R., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura C. Acting Front Office Manager

Stan Business - 04/02/2019 AccorHotels certified review
« STAN H. »

The hotel is in need of a major refurbishment. The Carpets are stain and Worn. The paint work is peeling from the window frames. The cleanliness leaves a lot to be desired

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will certainly share your feedback regarding the condition of the Hotel with our Head Office Team. My sincere apologies over any inconvenience caused. We appreciate your sharing your concerns and we do hope you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Peter B. Solo - 04/02/2019 AccorHotels certified review
« Mr »

Hotel was nice, room had litter under the bed ( visible when standing at the side of the bed). Water was fluctuating hot and cold when showering Staff were friendly, breakfast nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am sorry on this occasion we did not meet the expected level of service. We will certainly raise you concerns over the issues with the Housekeeping of the room with the Head Housekeeper. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Anonymous Business - 01/02/2019 AccorHotels certified review
« The internal music system could be heard in my room from 4:30am, it woke me up. »

The internal music system could be heard in my room from 4:30am, it woke me up and I couldn't get back to sleep. In addition the road noise was distracting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry regarding the music your heard. I will certainly raise this concern with our Night team as the music in the lobby area should not be on during the night. My sincere apologies over any inconvenience caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Anne Curtin General Manager

Fiona T. Business - 31/01/2019 AccorHotels certified review
« Towels and tea »

I have resorted to bringing my own bath towel with me from home because the towels provided are so thin, old and scratchy. The cleaner keeps forgetting to replace water, earl grey tea bags and sugar. I have had to resort to writing notes to ask for these basics

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Fiona T., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please accept our sincerest apologies for the shortcomings which you have encountered recently here with us. Please be assured I will be investigating this with our housekeeping department to ensure that this will not happen for your upcoming stays. Best Regards, Laura C. Acting Front Office Manager

Joseph W. Business - 30/01/2019 AccorHotels certified review
« Bed breakfast and evening meal deals? »

Breakfast OK, £15 for evening meal? This was all the money but against dinner. Not what I expected, please treat customers with more respect. Wine available when you book on line £16, when you ask for wine in the restaurant (over £25) at least Well done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr w., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am sorry on this occasion we did not meet the expected standard of service. I would be happy to discuss in more details your concerns which I will address direct with my Food and Beverage Manager. If this is what you would like to do then please email me direct on H6… My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope that you will continue to book with the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Mr Business - 30/01/2019 AccorHotels certified review
« Ok »

Hotel is fine, nothing special, had some trouble with the check since an unexperienced guy checked me in and made some mistakes and even wanted to send me to the first floor while my room was on the ground floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for taking the time to share your feedback. We at the Mercure Thames Lodge Hotel at Staines very much appreciate all your thoughts. I am sorry that on this occasion we did not meet all standards. I will address the issue with the inexperienced staff member with the Reception Manager. Indeed if we have a trainee on shift they should be mentored by a senior member of the front desk team. My sincere apologies over any inconvenienced caused. We appreciate your feedback and we do hope you will continue to stay with the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Adriana B. Solo - 28/01/2019 AccorHotels certified review
« Very comfortable and pleasant »

I stayed for just one night but the staff was very efficient and pleasant, as always, and the room was very comfortable. I would steal that mattress if I could. Breakfast overlooking the river is always special. Always a treat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Piyush V. Solo - 28/01/2019 AccorHotels certified review
« Expensive »

Facilities are less as expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Anne Curtin General Manager

Anonymous Couples - 26/01/2019 AccorHotels certified review
« Mrs »

Was all fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Richard P. Business - 26/01/2019 AccorHotels certified review
« Mr Richard P. »

Very comfortable stay over 2 weeks. Staff were excellent as was the food. Located on theThames with a Shopping Centre over the road with a selection of Shops, Bars & Restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we do hope we can welome you back in the not too distant future. Kind regards, Anne Curtin General Manager

Steven S. Business - 25/01/2019 AccorHotels certified review
« Relaxing »

Staff always friendly and accommodating. Room clean. Food fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Lesley Couples - 25/01/2019 AccorHotels certified review
« Murder Mystery Event »

We were very happy with the overall experience of Mercure Hotel. We found our room to be clean and tidy and very comfortable. We had booked for a murder mystery experience which was very entertaining and we enjoyed the evening. The meal was not stunning but was OK. In the morning the shower was good and the breakfast extremely good with a wide range of choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms W., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Anonymous Business - 24/01/2019 AccorHotels certified review
« Great Service at reasonable cost »

Professionally arranged and administered use of Meeting room. Efficient, polite and friendly staff made this an extremely satisfactory experience. Will use again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Hewitt, We very much appreciate your comments regarding your recent meeting at the Mercure London Staines upon Thames Hotel. We are delighted to read that you had an excellent meeting experience and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we do hope we can welcome you back in the not too distant future. Kind regards, Anne Curtin General Manager

Anonymous Business - 20/01/2019 AccorHotels certified review
« Full of house dust, run-down furniture and disgustingly dirty. »

AWFUL HOTEL! the floors and any furniture are truly ancient, dusty and dirty, my house dust allergy was on steroids! The staff was very nice, but there's nothing else to do but demolish the whole hotel and rebuild it. A shame that it carries the Mercure brand. Can only recommend everyone NOT to spend the night there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Z., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our property is aged but rest assured we do have a very high level of cleanliness. Mr Z., if you have reported the issues with this during your stay my Head Housekeeper would have immediately dealt with this. My sincere apologies over any inconvenience caused. We appreciate your sharing your concerns and we do hope you will stay with the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Akash M. Business - 20/01/2019 AccorHotels certified review
« Good Hotel »

Good hotel with an old world charm. Polite staff and good service. Only feedback is they should change breakfast menu. If a person is staying for 4-5 days, he will be bored by the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will certainly share your feedback regarding the breakfast with our Food and Beverage Department. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience, and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards Anne Curtin General Manager

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