Mercure London Staines upon Thames Hotel 3 stars

TripAdvisor rating 3.5/5 855 reviews
Mercure London Staines upon Thames Hotel
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Hotel extras

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf
  • Beach and water sports
  • Other sports activities
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure London Staines upon Thames Hotel

Thames Street
TW18 4SJ
staines
united kingdom

Tel: +441784334800

Fax: (+44)1784/454858

Contact email

Check-in from 14h00

Check out up to 12h00

  • Staines :   STAINES

  • By plane

    LONDON CITY At 71.8km / 44.62 miles

  • By plane

    LONDON GATWICK At 60.7km / 37.72 miles

  • By plane

    LONDON HEATHROW At 7.2km / 4.47 miles

  • By train

    STAINES At 0.5km / 0.31 miles

GPS :51.431839, -0.511763

Our accommodations

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities. All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

Classic Double room

  • Max. number of persons: x2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Double bedroom with River View

  • Max. number of persons: x2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Twin bedroom with River View

  • Max. number of persons: x2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Classic Family Room

  • Max. number of persons: x3
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Privilege Double room

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Our restaurants and bars

RIVERSIDE RESTAURANT

Type of cuisine: International

The Riverside Restaurant invites you to sample the very best in food and beverage. Choose from a wide range of traditional and international dishes, prepared from only the freshest and highest quality ingredients.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RIVERSIDE BAR

Photo non contractuelle / Strictly non binding

The Riverside Bar is ideally located adjacent to the River Thames and serves a full range of hot & cold dishes and drinks. Why not enjoy a Latte on the Terrace when the sun is out?

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 24 people

Find out more
Mercure London Staines upon Thames Hotel Meeting Room

Our guest reviews for
Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

3,303 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

855 reviews

Central location

Customer review rating 3.9/5

Mark L. Couples - 14/05/2019 AccorHotels certified review

All staff excellent, the guy's on breakfast exceptional. Hotel s little dated, room ok. Breakfast good.

Dear Mr l., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall your stay was as expected. I am glad that the staff were excellent and I will certainly share this kind feedback with them all. They will be very happy to read this. We do hope to have a full refurbishment to both our rooms and public areas in the not too distant future. My sincere apologies if you felt some parts of the hotel were in need of some repair. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

The facility needs some upgrades

Customer review rating 3.9/5

Gus S. Business - 13/05/2019 AccorHotels certified review

Location, staff were great. The room and building need some help: the carpet in my room had places where it was almost worn through to the floor, door trip separating from the frame, thermostat wasn't functioning in the room but there was a manual electric heater that I could plug in & use if needed, the cold water in the shower barely came on, so I had to keep the hot water on very low, resulting in poor shower water pressure.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that the location of the hotel was great as were the staff. My sincere apologies over the condition of the Hotel. These comments will be shared with our Head Office team. We are hoping to have a full refurbishment of both our rooms and public areas in the not too distant future. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Nice hotel and stay

Customer review rating 3.9/5

Manu K. Business - 13/05/2019 AccorHotels certified review

I had a good experience overall at the hotel. The room was a little smaller than I expected but was ok. The room was cleaned daily and supplies replaced as expected. Before a guest checks in please do see if there are any cobwebs. On my last day I noticed one on the ceiling above the tv. The breakfast spread was good but what made it great were your cheerful staff - William and Felipe. They did a marvellous job in welcoming the guests and making them feel comfortable.

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will certainly share you kind comments about the breakfast staff with the team members concerned. My apologies over the issue with the cobwebs. this will be addressed this with the Head Housekeeper and the necessary retraining will be done with the team members concerned. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Curtin General Manager

Daily reception ok, otherwise below average standard

Customer review rating 3.9/5

Na Business - 13/05/2019 AccorHotels certified review

Old fashioned

Dear Ms F., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry that you felt the hotel was not clean. If you would like to provide me with more details relating to this then I will certainly look into this further. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Anne Curtin General Manager

One night

Customer review rating 3.9/5

Anonymous Couples - 13/05/2019 AccorHotels certified review

As we were only here for one night it was satisfactory, although a little dated in the rooms.

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall your stay was satisfactory. I am sorry that the team did not provide you with more local information. This is not the standard that we strive to achieve at Mercure London Staines-upon-Thames. I will certainly bring this to the attention of the Reception Manager and she will do the necessary retraining with the team. My sincere apologies over this shortcoming. Thank you again for sharing your experience and we do hope we can welcome you back in the not too distant future. Kind regards, Anne Curtin General Manager

Mr

Customer review rating 3.9/5

Darius B. Business - 12/05/2019 AccorHotels certified review

I made a booking for my colleagues by debit card. They were refused check in until a card authorisation form was completed. I was out for my wife’s birthday and emailed reception to allow them check in and I would complete the form within a couple of hours but was refused. I understand it’s procedure but it doesn’t add up when payment gets taken from my card regardless. If we hadn’t showed, payment would of been taken so what’s the difference. This literally ruined my afternoon.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. My Reception Manager is looking into the concerns you have raised and will be in contact with you directly to discuss this in more detail. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Anne Curtin General Manager

Amazing

Customer review rating 3.9/5

Flavio S. Couples - 12/05/2019 AccorHotels certified review

Such a good hotel

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was delighted to read that your stay was amazing and that you found the hotel be be good in all aspects. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Problem 1st nigjt

Customer review rating 3.9/5

Alan L. Friends - 12/05/2019 AccorHotels certified review

First time ever had to complain about the noise through a connecting door between rooms. Sound proofing was inadequate. Kept awake by talking & other activities of neighbouring room. We called the reception who knocked but it wasn't that they were excessively noisey but all sound traveled through the door. It would have shocked the couple if they had known the level of conversation & other we could hear. However, this was dealt with promptly on bringing to attention of the reception the next morning, moving us to a different room for our second night. Thanks to Connor who dealt with this matter very well, and we had a good night's sleep.

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was sorry to read of the noise on the first night. My sincere apologies over this and any inconvenience caused. We will certainly inform our team of the issue with sound proofing during the next refurbishment of the Hotel. I was glad that Connor was able to assist you. I will certainly share this kind feedback with him. I am glad that after the room move you were able to enjoy the rest of your stay. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

A tad dated but comfortable

Customer review rating 3.9/5

Danielle Y. Couples - 11/05/2019 AccorHotels certified review

While the reception area was modern the rest of the the hotel was very dated and in need of being updated. The bathroom has mold on the ceiling

Dear Ms Y., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall your stay was comfortable. I will certainly share your feedback regarding the condition of the hotel with our Head office team. My sincere apologies over any inconvenience caused. We do hope to have a refurbishment to both our rooms and public areas in the not too distant future. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Even at Bank Holiday a comfotable hotel with easy parking

Customer review rating 3.9/5

Pangloss Business - 09/05/2019 AccorHotels certified review

Although the restaurant closed early because of the Bank Holiday, the bar staff were friendly and food of good quality; the breakfast buffet was well above average. The room was quite large, very comfortable and well appointed.

Dear Mr D., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was glad to hear that you had a pleasant stay and that you enjoyed the food offerings. I will certainly share you kind feedback regarding the staff with the team. This is very much appreciated. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Very good

Customer review rating 3.9/5

Michael M. Business - 08/05/2019 AccorHotels certified review

Normal Mecure hospitality. Very comfortable.

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that the internet speed was not up to standard. We will certainly share this feedback with our IT department and the necessary checks will be done with the room number concerned. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Good

Customer review rating 3.9/5

Anonymous Friends - 08/05/2019 AccorHotels certified review

Our needs were dealt with very professionally staff are friendly

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that you overall your stay was as expected. I am glad the staff were professional. I will certainly share this kind feedback with them. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Saved

Customer review rating 3.9/5

Jen P. Couples - 07/05/2019 AccorHotels certified review

Our room was wrong on arrival but corrected without question thanks

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am sorry on this occasion we did not meet the expected level of service. My sincere apologies over the issue with the room allocation. This will be addressed with my Reception Manager and my Housekeeping Manager. We do hope we can welcome you back in the not too distant future to the Mercure brand. Kind regards Anne Curtin General Manager

Lovely staff, clean but very tired hotel.

Customer review rating 3.9/5

B. Couples - 07/05/2019 AccorHotels certified review

Staff were very courteous, room and bathroom were very clean, bed was comfy. But.... the bathroom was dated and some of the furniture in the room needed replacing - the chair at the desk in the room was stained and threadbare. Furniture and carpets in the restaurant and bar were also dirty and threadbare.

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that the staff were very courteous. I am sorry over the general condition of the hotel. I will certainly share your feedback with our Head Office team. We are hoping to have a full refurbishment to both our rooms and public areas in the not too distant future. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager
Customer review rating 3.9/5

Anonymous Friends - 07/05/2019 AccorHotels certified review

Fridge in room had not been cleaned. There was partially eaten food. Bathroom floor flooded when showering.

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was sorry to read that on this occasion we did not meet the expected level of service. I have addressed the issue with the fridge not been cleaned with the Head Housekeeper. Please be assured this is not the standard that we strive to achieve. My sincere apologies over this and any inconvenience caused. Thank you again for sharing your experience and we do hope we can welcome you back in the not too distant future. Kind regards, Anne Curtin General Manager

Good

Customer review rating 3.9/5

Zdena G. Business - 06/05/2019 AccorHotels certified review

I like this hotel, I stay every time I go to Staines. Staff is nice, room is clean, there is heating.

Dear Zdena G., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was happy to read that the staff were nice. This is very much appreciated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Great staff however, the hotel has seen better days.

Customer review rating 3.9/5

David P. Business - 04/05/2019 AccorHotels certified review

I was staying for three nights, throughout that time I had to sleep in a different room each night as there was issues with each room I was allocated (lights and electronics). So that was not nice having to transport my belongings from one room to another. Staff were great about it and did all they can to help but although I was again staying in the same area the next week, I decided to stay at another hotel. I simply did not want to have the hassle of moving from one room to another again and again.

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was sorry to read that on this occasion we did not meet the expected level or service. My sincere apologies over this. I will certainly share your feedback regarding the general condition of the hotel with our Head Office Team. We are hoping to have a full refurbishment of both our rooms and public areas in the not too distant future. I will share these comments with our Maintenance Manager and he will do a full report on all the rooms that your stayed in. I was happy to read that despite this the staff were helpful. This is very much appreciated and I will certainly share this feedback with the team. Mr P. if you do ever wish to stay with us again I would be more than happy to be a point of contact for your booking. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Mrs

Customer review rating 3.9/5

Lynda B. Business - 02/05/2019 AccorHotels certified review

Bed extremely uncomfortable. Room very hot. Very good staff.

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that the staff were at the expected level. My sincere apologies over the issue with the uncomfortable bed. I will certainly address this with my maintenance manager along with the hot condition in the room. Thank you again for sharing your experience and we do hope to welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Mrs

Customer review rating 3.9/5

Anonymous Couples - 02/05/2019 AccorHotels certified review

Adequate

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was sorry to read that on this occasion the stay was just adequate. I am glad the staff were at the expected level of service. I will certainly address your comments regarding the condition of the hotel with our Head Office Team. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the not too distant future. Kind regards, Anne Curtin General Manager

Short and satisfactory but continued an inconsistent trend

Customer review rating 3.9/5

Dave H. Business - 02/05/2019 AccorHotels certified review

The stay was fine. Room ok size wise, shower this time was good but its lucky dip on the rooms. Warm in the room but that was down to the weather. Towels are always thin and small compared to most hotels and its difficult to have 2 showers in a day unless you bring your own toiletries as never enough shower gel nor shampoo left in the tube.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that the stay was satisfactory. I will certainly share your feedback regarding the facilities with our Head Office Team. My sincere apologies over any inconvenience caused. The team on Front Office are able to provide you with additional toiletries if you ever need these during your stay. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager
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