Hotel - Mercure London Staines upon Thames Hotel
Mercure Hotel Mercure Hotel

Mercure London Staines upon Thames Hotel

3.5/5 838 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 67.00 GBP Non member rate
From 63.65 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing
    • Sailing facilities
    • Water skiing
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,126 reviews

Our guest reviews for Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 838 reviews
Anonymous Families - 03/12/2018 AccorHotels certified review
« No attention to guest need »

No soap, maids could not make beds, very unfriendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, , Anne Curtin General Manager

Andrew Families - 02/12/2018 AccorHotels certified review
« Good location and pleasant staff. »

Nice atmosphere, friendly staff and suitable room. Just right for our needs. No vegetarian sausages we're available for breakfast, but there were plenty of other options available to make up for this. No welcome drink/room upgrade/gift was offered for myself as a platinum guest, which was a shame, as it is nice to feel valued for my repeat custom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am glad that overall your stay was as expected. I will address your issues with Le Club membership with our Front Desk team and the necessary retraining will be done with the team members concerned. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we hope that the next stay will be better. Kind regards, Anne Curtin General Manager

Lisa Business - 02/12/2018 AccorHotels certified review
« Overall it was a good stay but could be better »

Nice hotel but it’s getting time for a refurb as starting to look a bit tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall the stay was good. We will certainly aim for the next time to get it better. My apologies over any of our shortcomings on this occasion. Thank you again for sharing your experience and we do hope to welcome you back in the not too distant future. Kind regards. Anne Curtin General Manager

A S. Families - 30/11/2018 AccorHotels certified review

Good food & staff but property looks tired. Decorating & some furniture upgrade would help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. We will certainly share your feedback regarding the condition of the Hotel with our Head Office team. My apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope that you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Couples - 30/11/2018 TripAdvisor review
« friendly team and good location »

Our room and upstairs in the hotel can only be described as tired. The bathroom had broken bits including a missing plug and we dropped something down by accident that was difficult to retrieve. There was 1 flat pillow each, the bed was really uncomfortable. Breakfast was nice and the staff were lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holidaymakers17, Thank you for taking the time to write a review. This is very much appreciated. I will certainly share your comments regarding the condition of the Hotel with our Head Office Team. I am glad the staff were friendly and that you found us to be located centrally. We do hope we get the chance to welcome you back in the not too distant future. Kind regards, Anne C

Anonymous Friends - 29/11/2018 AccorHotels certified review
« Excellent location, parking very good. »

Excellent visit- staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Anonymous Business - 28/11/2018 AccorHotels certified review
« Very good as always »

Business trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Jackie Business - 28/11/2018 AccorHotels certified review

Average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JMs K., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was sorry to read on this occasion that your stay was just average. My sincere apologies over any inconvenience caused by the issue with the amenities. We will share this feedback with our Housekeeping team. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Ka… Business - 28/11/2018 AccorHotels certified review
« Mercure Thames Lodge Experience »

Up until this visit I have enjoyed my stay with you, the thing that spoilt it this time was that I was in room 69 and what I presume was the heating pump kept me awake. It sounded like a lift motor and I know there is no lift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will certainly check the issue out with the noise from this room and Front Office will be informed to update your profile regarding room choice. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Anne Curtin General Manager

Mrs J. L. Couples - 27/11/2018 AccorHotels certified review
« Service very hit and miss - we had a number of issues, made worse by the complete lack of any apologies »

We arrived after 3pm and only one room was ready (not a major issue) when we returned later we had to return to reception three times to obtain access to our room, then again as the bath didn’t have a plug, and not once did anyone apologise. The same lack of apology early the following morning when we found we had no tea, coffee etc. However, later in the morning the new reception staff were really helpful when trains were cancelled. Overall the room and in particular the bathroom were tired and in need of a makeover.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie L., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am pleased to read that the morning receptionist was helpful with the train situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Acting Front Office Manager

Michelle D. Couples - 27/11/2018 AccorHotels certified review
« NICE HOTEL ! »

Only stayed for a night but room was very clean, staff friendly, bit of a long walk to room but fine once we found it! Paid for breakfast when booking and glad we did as buffet style- plenty of everything and hot. Would stay again. <(+_+)>

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle de P., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Cocue Acting Front Office Manager

Chris Business - 26/11/2018 AccorHotels certified review
« horrible room, overpriced breakfast, receptionist who was not happy to print some documents for me »

not very nice. poky room, which smelled of stale/damp. room overlooked the main road, with a car's alarm going off constantly in the car park and the noise of the traffic - window wouldnt close properly. Dirty curtains + pelmet and room in general poor state

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher Grant C., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Acting Front Office Manager

Maris G. Families - 21/11/2018 AccorHotels certified review
« Delightful »

I was given a lovely room overlooking the Thames and experienced a beautiful sunset. Which was much appreciated as I am newly widowed. So often single travellers are given the worst rooms. I will certainly stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maris G., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Cocue Acting Front Office Manager

R J. Solo - 21/11/2018 AccorHotels certified review
« Relaxing »

Flexible meal times Good service Pleasant staff Ideal location

Our hotel has responded to the review
Our hotel has responded to the review

Dear R J., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Cocue Acting Front Office Manager

Stopover Couples - 21/11/2018 AccorHotels certified review
« Not worth paying for. »

Booked online after seeing photos of nicely decorated rooms, even the standard room looked appealing. However, the room was nothing like the one on the website. It was basic, old, paint wearing off the bathroom door & became very hot in the night. Could also hear the traffic outside the window all night. The breakfast was decent though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aasma A., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will forward your comments regarding the condition of the room to our Head Office team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Acting Front Office Manager

Sarah Business - 21/11/2018 AccorHotels certified review
« Great customer service! »

This was my first stay at the hotel since the late 90's It has undergone probably several re-vamps since then, however my main concern was that I was looked after well by smiling attentive staff, as a single travelling businesswoman. The hotel achieved this aim fully from check in to check-out. I stayed for two nights mid-week. Excellent food quality, really nice bar area and easy parking. Room was obviously due for a re-vamp however was clean and very comfortable - huge bed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah M., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura Cocue Acting Front Office Manager

Anonymous Business - 20/11/2018 AccorHotels certified review
« Acceptable room, good breakfast. »

First impression was the stench in the room. Maybe lavatory was not used for a long time. Opening taps made it better. Cars were parking at the window of my room. Tiles were broken. It was not possible to close the door of the bathroom. However room was clean, personnel was polite, breakfast was really good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deri G., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Cocue Acting Front Office Manager

John Business - 20/11/2018 AccorHotels certified review
« Functional stay in tired hotel »

My stay was brief & comfortable enough, satisfactory for the price, but the hotel is tired and in need of refreshing/redecoration in places.

Cparkin Families - 18/11/2018 AccorHotels certified review
« Warm and welcoming hotel with lovely views of the river. »

Warm welcome when we arrived. Our dog was made to feel very welcome too! We had booked this hotel so we could spend some time with our son who is at university nearby and we all enjoyed the stay very much. We booked an evening meal and ate in the bar/lounge area so that our dog could be with us. The bedrooms were very comfortable and opened straight out onto the gardens running alongside the river-perfect for letting the dog out late at night and early morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celina P., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laura C General Manager

Anonymous Business - 16/11/2018 AccorHotels certified review
« Nice building right at the Thames. »

Friendly staff, somewhat dated interior, but overall good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will certainly share your feedback regarding the condition of the Hotel with our Head Office Team. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager

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