Hotel - Mercure London Staines upon Thames Hotel
Mercure Hotel Mercure Hotel

Mercure London Staines upon Thames Hotel

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3.5/5 751 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 751 reviews
TripAdvisor review
christine m Couples - 14/12/2017
« Christmas pressie run »

This is a very convenient hotel for us to visit family. The service and help of staff is very good. But this hotel is in bad need of a makeover. We always have a ground floor room so don’t know what the other floors are like,rooms could do with brightening up,bathrooms could do with being more modern.showers working better. We had no heating in the room only a convector free standing heater,and was cold in the corridors. The breakfast is a good selection, but drinks at the bar are very expensive. 5star prices for a 3star hotel. On the whole we will return because we only use it as a base to see all the family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear christine m Thank you for taking the time to write a review about your recent visit. Please feel free to let us know immediately if you have any concerns during your stay in the future. Kind regards, Eric-Enno Snel

TripAdvisor review
Business - 10/12/2017
« Brilliant »

We stayed because of a job interview in Staines and was made to feel so welcome from the minute we walked through the door. We were upgraded to a twin room which was ideal and it even had a river view. The next morning reception offered a parking space for the whole day whilst the interview went on which gave peace of mind. Would definitely recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 561joannet Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves at the Mercure Thames Lodge Hotel. I look forward to welcoming you back in Staines-upon-Thames. Kind regards, Eric-Enno Snel

TripAdvisor review
ChasVI Couples - 05/10/2017
« Windsor Castle »

I chose this hotel as I knew it from many years ago, it's on the river, it's a short walk to the station (and an easy ride to Windsor to visit Windsor Castle), has a car-park, it was convenient for an appointment in nearby Thorpe and for old friends to join us for dinner from East Molesey. The staff were very helpful. We has a ground-floor room with French windows opening onto the river. You need to be careful how you drive to this hotel as it's on a dual carriageway which you can't cross coming from the east.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ChasVI Happy to hear that you enjoyed your stay at the Mercure Thames Lodge Hotel. I look forward to your next visit. Kind regards, Eric-Enno Snel General Manager

TripAdvisor review
Couples - 07/05/2017
« Very friendly hotel »

Staff excellent and do what they can to make you feel welcome, Hotel a little tired and shabby and smells a bit damp in places but clean. Evening meal was superb, excellent value for money and freshly cooked, chef accomodated my allergies. Bathroom small but great powerfull shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 1Becci I’m so glad that you had an enjoyable time during your stay at The Mercure Thames Lodge Hotel. I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

TripAdvisor review
Solo travel - 20/02/2017
« A lot of character »

I loved this hotel. I had a wonderful room which was very spacious and beautifully decorated. I loved how it opened out to the river and the garden. The hotel had such a lot of character and the bar area and common areas felt very luxurious, grand and had a lot of character - and also tied into the local area. I loved how the rooms were named after former mayors of Staines and the rooms had a guide for what you could do in the local area. The breakfast was freshly prepared and absolutely delicious. I look forward to coming again - thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Staines-Upon-Thames. I look forward to welcoming you back at Mercure Thames lodge Hotel. Kind regards, Eric-Enno Snel General Manager

TripAdvisor review
Business - 12/02/2017
« NICE LOCATION »

NICE CHARMING HOTEL A Little bit old fashion with good bed but poor Bathroom Deception with the food which is very commonly served and often incompletelly dressed or elaborated . Service : laisse à desirer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugues Thank you for taking the time to write a review about your recent visit to at Mercure Thames Lodge. I’m delighted that you enjoyed your stay and we have noted your comments, which we are addressing. Kind regards, Eric-Enno Snel General Manager

TripAdvisor review
Family - 25/10/2016
« Nice view of the river »

Good hotel, decent room, nice to overlook the river, good breakfast. Clean and comfortable, nice staff. Only thing is that there is no lift so if you struggle with stairs be warned as a couple of stairways get narrow and don't have a handrail.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil H So glad you had an enjoyable time at Mercure Thames Lodge Hotel in Staines-upon-Thames. We very much appreciate the feedback and we hope to see you again soon. Kind regards, Eric-Enno Snel

TripAdvisor review
Couples - 12/10/2016
« Return from business trip »

A very convenient location close to Heathrow after a busy overseas business trip. Staff from check in to bar and restaurant were all very courteous and efficient. Lovely large room with terrace over looking the river made for a pleasant stay. Evening meal and breakfast were all of a good standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear martin2359 Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Mercure Thames Lodge Hotel in Staines-upon-Thames again very soon. Kind regards, Eric-Enno Snel General Manager

TripAdvisor review
Friends getaway - 28/09/2016
« Reunion »

On arrival room was ready, reception staff very friendly and welcoming , room as very cosy and clean only one problem shower knob was hard to turn , apart from that everything else was really nice had a great stay .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Poppa2016 Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Mercure Thames Lodge Hotel in Staines-upon-Thames again very soon. Kind regards, Eric-Enno Snel General Manager

TripAdvisor review
Family - 02/09/2016
« Hotel or Shed »

Except the hotel staff, there is nothing to say about this sarcastic building. I can not name it inn, hotel, motel,etc. Below below standards. Also, there are security, hygiene,safety issues all around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eren Many thanks for taking the time to comment. We appreciate all feedback. If you’d like to talk about the matter further, please feel free to call me or email me. Kind regards, Eric-Enno Snel General Manager

TripAdvisor review
Couples - 09/08/2016
« Great location and staff »

Old hotel with multiple extensions and no lift. However, there are plenty of ground floor rooms available. Rear rooms overlook the river. Staff are friendly and helpful. Breakfast is good. Bar is a touch expensive. Free parking is a great advantage, but spaces are limited a busy times and if functions are being held. Free WiFi throughout the hotel is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen S Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back very soon. Kind regards Eric-Enno Snel General Manager

TripAdvisor review
Business - 12/07/2016
« Nice hote south of Heathrow »

If you have business in that region (to be honest I don't think that somebody comes on holiday here) it is a really nice hotel with a bar (open until 11pm) and a restaurant (good breakfast - did not try anything else).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hacki67 So glad you had an enjoyable time at the hotel! We very much appreciate the feedback and we hope to see you again soon. Kind regards, Eric-Enno Snel General Manager

TripAdvisor review
Family - 11/05/2016
« Excellent service and nice location »

A wonderful location and a very attentive staff who giva warm welcome and very good advice and information. the quality of the retaurant and terrace are exceptional! a really good hotel for either business or pleasure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at the Mercure Thames Lodge Hotel. Kind Regards Eric-Enno Snel General Manager

TripAdvisor review
Couples - 07/03/2016
« Will stay again if in the area. »

2nd stay at this hotel and given the same room over looking the Thames. Overall a good stay for 2 nights. Room good, bed comfortable, bathroom a little on the small side but for 2 nights ok. Would be better if the bath was replaced with a walk in shower. Had breakfast once, good choice available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Happy to hear that you enjoyed your stay at Mercure Thames Lodge in Staines. I look forward to your next visit. Kind regards, Eric-Enno Snel

TripAdvisor review
Couples - 03/01/2016
« Comfortable hotel »

Good location in Staines by the river. We went for a standard room overlooking the car park which was very quiet but some distance from reception. Good comfortable beds and fine linen but the shower was poor and supplemented by the hand held shower from the taps! Breakfast was superb with a comprehensive buffet on Boxing Day but the day after breakfast came from the kitchen- Eggs benedict was superb!

Our hotel has responded to the review
Our hotel has responded to the review

Dear WalkingBry Thanks for sharing your thoughts on the hotel with the wider Tripadvisor community. It's great to see that you enjoyed your stay at the hotel and in particular our breakfast and our location right on the River Thames. Your points regarding the shower have been noted and passed to our maintenance team. Regards Graham Hole

TripAdvisor review
christinewynne07 Family - 30/12/2015
« Christmas NIght »

We stay at this Hotel as it is easy to get to from our daughters house. We found the staff to be very pleasant, the room was clean, the bathroom was very good and the water was hot for a shower and a shave in the morning. We didn't stay for breakfast as our daughter was expecting us, but we would really like to try it sometime soon. We look forward to our next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear christinewynne07 Many thanks for sharing your thoughts on your recent stay and it is great to see that the hotel and the team met your expectations. The team look forward to being able to welcome you back to Mercure Thames Lodge in the future. Kind regards Graham Hole

TripAdvisor review
Family - 08/12/2015
« Great experience.. »

Great location, very friendly staff and always are there for the guests..our room it was great and we will came in the future..breakfast it was nice with lots of choices..and room service it was brilliant. .

Our hotel has responded to the review
Our hotel has responded to the review

Dear didi78brassov Thank you for the time to post such a positive response following your stay at Mercure Thames Lodge. It is great for the team when we are able to provide guests with such a fantastic stay and I will ensure that your feedback is shared with the team. We look forward to welcoming you back to Mercure Thames Lodge when you are next in Staines. Kind regards Graham Hole

TripAdvisor review
Couples - 16/11/2015
« very lovely hotel »

This was a lovely hotel. Used this as somewhere to stay when going to Thorpe Park and Harry Potter World. It was a great location. Hotel clean and lovely. Breakfast was very good. I would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 69Janice Thank you for taking the time to post your review. The hotel as you say is perfectly located for many of attractions just west of London and I hope you had a great time at Thorpe Park and Harry Potter World. It is great to hear that you particularly enjoyed your breakfast experience and will pass your feedback on to the team. We look forward to welcoming you back to Mercure Thames Lodge in the near future. Kind regards Graham

TripAdvisor review
MiTigre Solo travel - 28/10/2015
« Very old hotel in need of lots of TLC »

I stayed in this hotel for 8 nights. The room was nice (88), but the heating wasn't working properly. Most of the time it blew cold air. On the fifth day I was finally moved to another room upstairs (89). The heating was better and was also given an extra heater. River view was nice but very noisy. So close to railway line and trains passed every half hour. At weekends wakened at 06:00 with coxswain shouting instructions to rowers. There have obviously had problems with water leaking. One room had a large stain on bathroom ceiling (88) and another on the bedroom ceiling (87). A coat of paint would have made a huge difference. Slightly loose tile on bathroom floor of room 89 leads me to believe that downstairs stains could have come from there. Bathrooms so cold that showering was not a pleasurable experience. Staff were very nice. The manager and assistant manager did all they could to help. Pity the help came so far into my stay. They have recently joined the hotel staff and I wish them all the best. They have a big job on their hands. Sadly I would not stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

MiTigre Thank you for your feedback and I appreciate your time. Best regards

TripAdvisor review
davidtT7914LQ Friends getaway - 12/10/2015
« Visitation to Staines »

After flying through from Australia direct with a small stopover @ Kuala Lumpur we found this hotel to be ideal to rest & refresh with great hospitality from the staff.Keep it up.....and look forward to our next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for your positive feedback. I am really happy that you enjoyed your stay with us. I hope that you had a wonderful trip and looking forward to the Rugby WC semi final. I will look forward to welcome you back in near future. Kind regards Prateek Chugh Deputy Manager

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