Hotel - Mercure London Staines upon Thames Hotel
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Mercure Hotel

Mercure London Staines upon Thames Hotel

Thames Street 
TW18 4SJ  STAINES
UNITED KINGDOM

705 reviews
TripAdvisor Rating Based on 705 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,097 reviews

Our guest reviews for Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 705 reviews
AccorHotels certified review
Paul S. Couples - 20/07/2017
« Welcoming »

Great welcome lovely room views fantastic 2 fans in the room but really could do with air conditioning. Breakfast very good hot and refreshed frequently. Evening meal also good. Staff helpful and courteous. Definitely will return no hesitation

AccorHotels certified review
Ugo Families - 19/07/2017
« Great  »

Nice staff, nice clean room, large room and large bathroom. Very nice

AccorHotels certified review
Phil Business - 18/07/2017
« Good food and friendly staff but rooms need air conditioning! »

This was a business trip. Lovely setting by the Thames. Balcony room. Comfortable stay but very hot over night which made sleeping difficult. Food was good and staff friendly.

AccorHotels certified review
John C. Couples - 18/07/2017
« Pleasant and good that it was so dog friendly »

Friendly staff, good food, nice terrace, good view, comfortable room. Found pillow a bit flat and didn't find extra pillows until we were leaving. Overall a pleasant stay. A large car park is really needed as having to use the public one added to the cost of the visit.

AccorHotels certified review
I H. Couples - 18/07/2017
« Good room, excellent location, slightly shabby »

We were very pleased with the room, with river views and a verandah where we could sit. A little more attention to detail needed - 2 light bulbs had failed. Breakfast was a bit of a scrum - we were told it started at 7, but the dining room did not open until 7:30, when everyone arrived at once, but the food was good, and varied. Again attention to detail needed - for example, there were several choices of fruit juice, but these were not labelled.

AccorHotels certified review
H P. Friends - 18/07/2017
« Very relaxing stay. Breakfast smashing. »

Had a very nice relaxing stay.

AccorHotels certified review
Gemma C. Families - 17/07/2017
« Mrs »

It was a lovely experience.

AccorHotels certified review
Malcolm Couples - 17/07/2017
« overnight stay on Winmbledon Tennis package »

Good location on river, property generally in need of updating/tlc - only issues were unexplained fire alarm going off early morning and hairdryer faulty

AccorHotels certified review
Sandeep Business - 17/07/2017
« Pathetic rooms. For the price paid, the rooms are dirty and with no A/C »

Rooms without air conditioner. Old curtians and shabby looking bathrooms. I cannot believe I chose this hotel over Travel lodge. Travel lodge would have been cheaper and with modern clean rooms and bathrooms.

AccorHotels certified review
Andrew J. Couples - 17/07/2017
« Equipment not working »

Staff were friendly and helpful but this hotel appears to need some. investment and refurbishment. The safe in our room didn't work so we couldn't secure our valuables and had to take them out with us. After using the shower, we couldn't turn it off and turning the controls in any direction just made the water flow hotter and faster. The hotel staff didn't know what to do and succeeded only in letting the steam out into the bedroom and setting off all the fire alarms. The shower was still gushing when we returned from breakfast, turning the bathroom into a steam room. The toilet rolls had gone soggy and disintegrated and it was too hot in the bathroom even to clean our teeth - I emerged soaking wet after only a few seconds! The shower was temporarily fixed during the day and we were told a new unit would be fitted the following week, but the water had leaked into the bedroom and the carpet was still wet. We found the restaurant expensive in relation to the quality of the food, which could at best be described as passable. Our meals the first night were dry and tasteless. We were late back the second day so orders room service, but my fish finger sandwich came covered in mayonnaise even though I had specified that I didn't want any, my side of chunky chips was missing (though I wasn't charged for them), and even after I had scraped off most of the Mayo the sandwich was largely inedible because the fish fingers tasted horrible.

AccorHotels certified review
Anonymous Couples - 17/07/2017

Slightly shabby but made up by extremely helpful staff especially Alicia on reception. Breakfast hot food buffet - food quite cool but good variety and plentiful.

AccorHotels certified review
James H. Couples - 17/07/2017
« disappointed  »

hotel.and.rooms need an upgrade as decor is tired and dull possibly due to poor lighting

AccorHotels certified review
Anonymous Business - 17/07/2017
« Nice but a bit run down »

Location was good - but rooms seems very run down and worn out. No AC, Water temp kept changing in bath/shower...

AccorHotels certified review
Ryan Business - 17/07/2017
« Room 23 is the worst hotel room I have ever stayed in.  »

I've stayed here before. This time two nights in room 23. No sleep the first night till 12.30 as the outside terrace bar was under my window. Carpet needs replacing. Walls need painting. Curtains and window nets filthy. Not staying here again.

AccorHotels certified review
Steve Couples - 17/07/2017
« Great Location »

Great location for a short break. Nice rooms and the staff are very friendly.

AccorHotels certified review
Anonymous Couples - 16/07/2017

Staff really helpful and friendly only a short stay but really enjoyed it would come back again

AccorHotels certified review
James Couples - 14/07/2017
« Really good. »

Everything was good. My only problem was that it was a hot day. We found it hard to cool off.

AccorHotels certified review
Unhappy Couples - 13/07/2017
« Tired hotel, with terrible staff. »

Hotel tired, some staff pleasant, but unfortunately the evening staff were less than helpful. Our room had a set of double doors and a window which opened onto the roof. This is used as a fire escape and so anybody walking past has access. This meant that even at a temperature of 30degrees we couldn't sleep with the windows or doors open, as there were no restrictors. No aircon in the room meant it was stifling to say the least. My Husband went downstairs at 11.30pm to get a couple of bottles of cold water to try and help, but was told that he couldn't pay cash, and would have to pay on his card, which he had left upstairs. We don't like to leave card details when we stay in hotels as we have previously had card details stolen this way before! Your staff wouldn't let him pay, or leave a note to pay in the morning and were downright rude to him. He ended up walking round staines at midnight looking for somewhere to buy water. Absolutely disgusting behavior from such a well established hotel chain, who I doubt we will be staying with again. The room and hotel itself were very tired and could do with a massive overhaul! Such a shame as your beer garden is excellent and the food we had was beautiful!

AccorHotels certified review
Liz Business - 12/07/2017
« Ok but dont want same room again  »

Noisy and warm

AccorHotels certified review
Jon Couples - 12/07/2017
« Pleasant stay »

Our stay was pleasant, room for some improvement. We were in an upgraded room so that was nice -- the air conditioning was not the most effective (this was one of the warmer summer days). The safe in the room did not function correctly we did let reception know, but no one fixed or spoke to us about it (think it was just the batteries needed replacing). Breakfast was a little chaotic, think it was understaffed - no glasses for about 20mins for fruit juice etc. Good food though. Also we were informed at checkin that our reservation included breakfast but when going to breakfast we were not on the list. - but we were allowed anyway, so slightly confusing.

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