Hotel - Mercure London Staines upon Thames Hotel
Mercure Hotel Mercure Hotel

Mercure London Staines upon Thames Hotel

3.5/5 823 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
  • Beach and water sports
    • Boat excursions (Paying)
    • Rowing
    • Sailing facilities
    • Water skiing
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23.59
    • Opening hours : Week-end 0:00-23:59

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our rooms

The Mercure London Staines has 88 beautifully appointed bedrooms with many of our feature rooms overlooking the river Thames. All of our bedrooms are en-suite and contain a minibar, 32 inch flatscreen TV, telephone and tea & coffee making facilities.All of our bedrooms are en-suite and contain a mini-bar, 32-inch flatscreen TV, telephone, and tea and coffee making facilities.

  • 88 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 17 family rooms
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • DDI - Direct Dialing In
    • Fax machine
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 3,046 reviews

Our guest reviews for Mercure London Staines upon Thames Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 823 reviews
Mr P. Business - 12/10/2018 AccorHotels certified review
« Single beds pushed together »

Title says it all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr p., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall your stay was as expected. I am sorry over the bed issue. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience and we do hope you will stay with the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Simon Couples - 10/10/2018 AccorHotels certified review
« Weekend stay »

I've stayed at this hotel before on business so know the location and some of staff. They are super friendly and efficient. We were offered an upgrade which we took. When we got to our room, the heating was on over drive so reported to reception. They sent two colleagues who sadly couldn't rectify by turning the radiator off. However, we opened the patio doors and the heating eventually went off, I assume as it was on a timer? However, overall, the stay was nice. We didn't eat in the hotel as I know of some restaurants nearby. Car parking is easy and is free! Location is good for shops, restaurants, pubs, the Thames and central London as train station is nearby too. Some parts of our room looked a little 'tired' but it was clean good shower and comfy bed. Would stay again...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall your stay was as expected. I am sorry over the issues you experienced with the heating. I will certainly share your feedback regarding the condition of the Hotel with our Head Office team. Thank you again for sharing your experience and we hope that you will continue to stay with the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Mr Z. D. L. Couples - 10/10/2018 AccorHotels certified review
« Thorpe park weekend break »

Nice, spacious ,clean room with a comfy bed.Receptionist was very helpful and always busy, very professional and pleasant. cleaners cleaned our room every morning no faults with this hotel whatsoever. Its our 2nd stay and will definitely be returning in the future. only downside which isn't hotels fault is how to get into the car park you have to go back round on yourself. lay out of the road. definitely recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr l., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Anne Curtin General Manager

Jinchao Z. Friends - 10/10/2018 AccorHotels certified review
« Nice hotel »

Friend staffs, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Z., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Mary Couples - 09/10/2018 AccorHotels certified review
« Very comfortable stY »

A very comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss C., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Mark Families - 09/10/2018 AccorHotels certified review
« Good value very friendly staff »

Staff were great and we were very pleased to receive an upgraded room. Breakfast was really good and excellent value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely Anne Curtin General Manager

Katie M. Couples - 09/10/2018 AccorHotels certified review
« Miss »

We had to request a new room because the radiator would not turn off, however we were given a new room but not as good as our previous one. I have also been charged and extra £100 which the receptionist told me was a hold. This needs to be sorted out as this is not acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am sorry on this occasion that your stay was not as expected. My sincere apologies over any inconvenience. I believe the extra charge you are referring to might be a pre authorisation on your card but I would be happy to check this out further if you wish to email myself direct and I will address this with the Reception Manager so we can get this sorted for you. Thank you again for sharing your experience and we do that you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Matthew Business - 08/10/2018 AccorHotels certified review
« Thank you »

Hosted our annual dinner at the hotel. At every point the hotel were obliging, supportive and friendly. We cannot ask for more. We will book again next year! Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

P M. Couples - 08/10/2018 AccorHotels certified review
« was very good nice cosy breakfast very good »

was very nice staying only problem the bath shower screen seemed broken so every time had a shower water everywhere in bath floor but all in all very good would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr m., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will certainly check out the shower screen issue and get this resolved. My sincere apologies over any inconvenience caused. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Anonymous Business - 05/10/2018 AccorHotels certified review
« never again »

awful - slow check in. rooms are very basic. shower stopped working so i had to use the hand-held shower device - which was covered in mould. extractor fan in room does not work. Room generally dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and we do hope you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Alana Business - 04/10/2018 AccorHotels certified review
« A bit overpriced compared to the quality of the hotel »

I felt that the rate was very high considering the quality of the property considering the week prior I had stayed at the Runnymede for only 30 GBP more per night. My room was clean and the bathroom was recently renovated which was good, however, the carpet particularly in the hallways and bedrooms was extremely threadbare and shoddy which gives a terrible first impression. I was extremely disappointed not to be given a ground floor room as I had requested, however, Connor was very accommodating in taking my bags to my room. I was also expecting a double bed, not twin beds and was surprised to find that there was no bedside table and thus no reading lamp. Breakfast was great and with a lovely view and the staff for the most part efficient and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I am sorry on this occasion that we did not meet the expected level of service. My sincere apologies over any inconvenience caused. The necessary retraining will be done with the team members concerned. I will certainly share your feedback regarding the condition of the Hotel with the Head Office team. Thank you again for sharing your experience and we do hope you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Alexandra N. Business - 04/10/2018 AccorHotels certified review
« Nice location but in need of upgrading »

Positives: Very convenient location, close to Shopping Center and restaurants. Great river view from restaurant. Comfortable bed, bathroom slightly dated but clean. Decent breakfast - although I would have appreciated more variety for some items (only 1 type of cheese, there was no plain yoghurt, etc.) Negatives: Room furniture looked very rickety and old, same as carpets and curtains, which were stained and had a very worn-out look Room lightning was poor, even with all lights turned on Windows were not wind or sound proof at all; it was draughty and, as I had a room at one end of the hotel, facing the street and very close to the railway, I could hardly sleep at all due to the noise Heating did not work in my room (although it did work in a colleague's room, near mine). There was an electric radiator in the room that partly compensated for this. There was also a large ventilator in the middle of the room, which I had no use for, considering it was autumn, and took a lot of space. No air con, the TV remote worked only with difficulty. No fridge/ mini-bar, although there was a dedicated space for it, and there was one in my colleague's room. Room was clean, but due to the stained carpets and curtains, it did not feel so. However, there were sometimes abandoned wine or beer bottles in the corridor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Negrut, Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will continue to use the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Lucie Business - 04/10/2018 AccorHotels certified review
« Friendly and welcoming »

I enjoy the atmosphere at the Thames Lodge Hotel. Most of the hotel's décor is outdated, but this is made up for my the staff. They can't do enough for you and are always pleased to see you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will certainly share your feedback regarding the condition of the hotel with our Head Office Team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Margaret Couples - 04/10/2018 AccorHotels certified review
« really very good would certainly stay again »

We found it very satisfying the room was clean and comfortable and it really was very relaxing the food was good but a bit expensive the staff were great would do anything for you and very considerate i would certainly recommend this hotel to anyone

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Anonymous Business - 03/10/2018 AccorHotels certified review
« Comfortable stay with helpful staff »

Really convenient location for my trip. Great view of the river. Room would benefit from refurbishment but otherwise good. Staff are always helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms A., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will certainly share your feedback regarding the condition of the Hotel with our Head Office team. Thank you again for sharing your experience and we do hope we can welcome you back to the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Damo Couples - 02/10/2018 AccorHotels certified review
« Great location »

Hotel was really good and room was amazing one down side was the really rude guest you had tat took over he downstairs area and the staff were beyond stressed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies over the issues with the other guest and the impact this had. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

Seb P. Business - 01/10/2018 AccorHotels certified review
« Very loud. Couldn’t sleep well. »

The guests in the bar / restaurant were so loud that I could not sleep. I was based in room 81 on the ground floor and suffered because of this. I struggled but managed to eventually get to sleep around 12:30am, when I had to be up at 7am. I had gone to bed at 10pm and the noise levels were so loud that I was simply unable to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Anne Curtin General Manager

Family - 29/09/2018 TripAdvisor review
« Ok for a short stay »

Room was ok, bathroom was s bit shabby. Could never get TV to work. We had a nice view of the Thames, staff was friendly and helpful. No elevator. So some good some bad. Probably wouldn’t stay there again-town of Staines had little to offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa S, Thank you for taking the time to write a review. This is very much appreciated. I am sorry on this occasion we did not meet the expected standard. My sincere apologies over any inconvenience caused. Thank you for your kind comments that the staff were friendly. We do hope that you will continue to use the Mercure brand in the future. Kind regards, Anne C

Simon Business - 27/09/2018 AccorHotels certified review

It is old and doesn'y have air-conditioner but it is OK to stay unless it is hot weather.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. I was happy to read that overall your stay was as expected. I will certainly share your feedback regarding the condition of the hotel with our Head Office Team. Thank you again for sharing your experience and we do hope you will continue to stay with the Mercure brand in the future. Kind regards, Anne Curtin General Manager

Frankie Friends - 26/09/2018 AccorHotels certified review
« Miss »

Two day trip to Thorpe Park with friends

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss H., We very much appreciate your comments regarding your stay at the Mercure London Staines upon Thames Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Anne Curtin General Manager

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