Hotel - Mercure Winchester Wessex Hotel
Mercure Hotel Mercure Hotel

Mercure Winchester Wessex Hotel

3.5/5 1,688 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • pets allowed 10  GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

The hotel offers executive and classic bedrooms, some available with an interconnecting option. All rooms are non-smoking, have WiFi access and 24-hour room service.All bedrooms are equipped with a hair dryer, ironing facilities, flatscreen TV with international channels, complimentary toiletries and tea and coffee making facilities.

  • 94 rooms
  • 94 non-smoking rooms
  • 2 family rooms
  • 2 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Telephone
    • Baby bed
    • DDI - Direct Dialing In
    • Iron in room
    • Internet access via Fiber Optics
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,960 reviews

Our guest reviews for Mercure Winchester Wessex Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,688 reviews
Business - 08/12/2018 TripAdvisor review
« 1st Time Winchester »

Never been to Winchester before and was stunned by teh location of this hotel. Set behind the beautiful Winchester cathederal it is in walking distance of this historical town. The decor of teh hotel is very dated but I found everything to be cleanand tidy

Bcg Business - 06/12/2018 AccorHotels certified review
« Winchester Stay »

Hotel is in a great location overlooking the Cathedral and in the heart of the City. It is perhaps a little tired now in terms of decor but the rooms are a good size and comfortable. Only issue was with the Christmas Market at the Cathedral too, the hotel car park was totally full as were nearby car parks. There was no parking attendant or system to at least try to keep the spaces for residents (which I did mention but got a rather dismissive reply about 80 rooms and 30 car park spaces when it was clearly not residents parking!)

Andrew K. Couples - 06/12/2018 AccorHotels certified review
« Mr A J K. »

Nice location good room great view. Problems w access due to lack of signage.

Senior C. Couples - 05/12/2018 AccorHotels certified review
« Christmas market break »

Friendly and welcoming, very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian G., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

John J. Couples - 04/12/2018 AccorHotels certified review
« Brilliant Location, Friendly Staff, Good Food and clean & comfortable rooms. Parking a down side. »

We have stayed here six times over the last 7 years. This year being our 7th. Mainly for the Christmas Markets, but once as a 'reci' for a village trip, and then for the trip itself. Always found the staff to be very helpful and friendly. Facilities are great and generally we have had evening meals here, but not always. Breakfasts are very good too. If there is a down-side, it is the availability of car parking. On this occasion, we found a space after only 15mns, but in the past we have had to wait up to 2 hours for a space. This is a real concern as I am unable to walk long distances and need to park close to the Hotel Can nothing be done so that spaces can be reserved? I would be prepared to pay a reservation fee along with the booking if it meant I did not have to worry about parking my car on arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John J., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Kind regards, Eric-Enno Snel General Manager

Wb Friends - 04/12/2018 AccorHotels certified review
« Overnight stay »

Hotel room was lovely over looking the grounds to the cathedral. Having booked two rooms the same I was surprised that our room did not have a fridge or complimentary water unlike our friends room, this did disappoint us. One of the reasons we also booked this hotel was for the parking, but lack of space, as car park is small meant we had to park on the outskirts, as not all car parks where all day parking. Hotel is very close to the centre so easy to walk to everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy B., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Kind regards, Eric-Enno Snel General Manager

Helge R. Solo - 04/12/2018 AccorHotels certified review
« Overpriced »

Ok hotel but exprected higher standard, a bit worn. Absolutely no ventilation in bathroom and room! Could have been free coffee in the lounge. Breakfast was nothing more than ok. Yes it IS expensive for tourists in Winchester, but the costs to run the hotel isnt...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helge R., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Sally Friends - 04/12/2018 AccorHotels certified review
« shame about the cold breakfast »

room was clean and comfy, but a bit tired and far too hot so had to have the window open and then got woken at 5.30 am by builders across the road breakfast choice was very good but spoiled by the toaster which took 6 tries to get any colour on the bread and the hot food was barely warm and when put onto cold plates made it cold almost immediately

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally C., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments about breakfast. Kind regards, Eric-Enno Snel General Manager

Angela T. Couples - 03/12/2018 AccorHotels certified review
« Disappointed »

Paid for a privilege room that was definitely not worth it. The bathroom had a cracked tile, peeled aged bath panel and shower screen door which was useless and water went straight through onto the floor. The carpet was frayed and ages in the room and pillows were uncomfortable, too hard. The robes were rough and scratchy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela T., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Eric-Enno Snel General Manager

Beverley L. Families - 03/12/2018 AccorHotels certified review
« Fantastic stay in a lovely hotel »

Easy check in although weren’t told about breakfast room clean and well equipped

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beverley l., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Stevie T. Couples - 03/12/2018 AccorHotels certified review
« Mr Stevie T. »

Loved the hotel and have been coming back for years but this time our room was shocking! Staff on reception were terrible and the service was arful. The only good thing about our stay was the staff at the bar area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stevie T., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will be discussing your comments about the reception staff with my Rooms Division Manager, and will take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel Genera Manager

Richard G. Business - 02/12/2018 AccorHotels certified review
« Good as ever »

I stay at the Mercure Wessex around 50 nights a year and find it to be consistently good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard G., We very much appreciate your comments regarding your stay, It is always a pleasure to receive positive feedback. I will ask reception to inform me on one of you next stays, just to say hello and to introduce myself. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Eric-Enno Snel

Elizabeth T. Couples - 02/12/2018 AccorHotels certified review
« Very disappointing, not up to expectations »

On arrival the receptionist questioned my name as Elizabeth was mis-spelt. I said on my confirmation it said Dear Mrs T. so it is me! After preauthorising my credit card for payment of £30 I asked if we had to book dinner. No, just come down when you are ready. We then went to the bar for coffee. It took 15 minutes for the barman to bring sugar for my husband. We then asked if we could have dinner in the bar. Fine, just come. We came back at 7 pm. After half an hour we were served drinks , having to tell the barmaid how to make a shandy. We were then told we would have to wait an hour for dinner as there was a big party. We got fish & chips 40 minutes later. I was then refused the use of my credit card as it was not registered - it was. I had to pay cash. Finally my husband left his cap in the bar and it was not found. At no time were the staff helpful, making me carry he dog's basket, luggage etc. through heavy doors. The room was very nice! We had hoped for a hassle free outing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eliabeth T., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Eric-Enno Snel General Manager

Sharon H. Business - 02/12/2018 AccorHotels certified review
« The worst Accor hotel I’ve ever stayed in. »

Room was dirty, carpet worn (I’ve seen tramps sleep on better carpet), bathroom floor tiles cracked. No hair dryer in room. Mattresses on beds old and dipped in the middle, so well over used, you could feel the springs coming through the mattresses. My room had a view onto the cathedral, shame the windows were dirty. Nothing really good to say about the rooms except very expensive for a 4* rated hotel that doesn’t even live up to the standard of a 2*. Breakfast very ordinary, buffet style so a bit on the cold side if your expecting hot food. You get a better breakfast at Premier Inns. It was hard to book in as the hotel had not received my reservation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon H., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kin regards Eric-Enno Snel General Manager.

Graham C. Couples - 01/12/2018 AccorHotels certified review
« Winchester Christmas Market »

Mixed feelings. Good room. Lousy car park. Lousy evening meal experiences Reception, breakfasts very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham C., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Eric-Enno Snel General Manager

J D. Couples - 30/11/2018 AccorHotels certified review
« Not good! »

We were a walk-in guest & offered a price for a privilege rm, apparently all that was left. The rm we got was anything but privileged! The view was nice but everything else not so nice. The first rm we got into 210 had a broken bed, so we called up and after a wait for someone to pick the phone up we got another rm, 212. The room looks so dated, the carpets were threadbare & dirty, the room was freezing and tooks hours to warm up by putting the air con on heat. Sadly this made a whistling noise when on. The toilet was dirty and had skid marks in it before we used it! You could here the next room go to the toilet. We could of mentioned the toilet to the front desk but by this point we wanted to get out to explore Winchester being there for only 1 night. When we checked out I expected to be asked ‘did we enjoy pur stay’? Sadly not, not a friendly reception on check in or out! I mentioned all the issues to the front desk on check out myself as we did not sleep well with people peeing and the air con whistling etc. So she gave us £12 parking back. Not impressed with that but she didn’t seem bothered. I would not recommend your hotel, great location meaning you could be great but not.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy D., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Eric-Enno Snel General Manager

Anonymous Business - 29/11/2018 AccorHotels certified review
« Great location »

All members of staff were very polite and helpful. My room was very cold and the heater didn’t work but I was brought a new one very quickly. The breakfast was a little over-priced for what it was, but comparable with most hotels. The decor etc in the rooms was a little tired but this was balanced with very pleasant staff and a really convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise G., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Eric-Enno Snel General Manager.

Carolyn Couples - 26/11/2018 AccorHotels certified review
« Beautiful views of the cathedral, convenient location »

Everything was as promised on the website. The room was comfortable (privilege room) and spacious. There was even a small extra heater in the wardrobe, which was useful for a quick boost of heat as it was unseasonably cold. We were able to park in the hotel car park - which was one of the reasons we chose this particular hotel. Staff were polite and helpful at check in. We wandered around the Christmas market in the evening, and were able to enjoy a visit to Winchester Cathedral at opening time before beginning our journey home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyn T., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Retired C. Couples - 26/11/2018 AccorHotels certified review
« Opera at the Theatre Royal »

A one night stay for the theatre and the small Xmas market. We had a spacious room overlooking the cathedral, although the furnishings were not to our taste (four poster bed!). Breakfast has some nice choices but is let down by simple things - hot water for tea comes in a flask (and is not boiling) and I could not get anyone to warm a croissant (told to put it in the toaster where it went black!). This is not good enough for this class of hotel. We were able to leave luggage to enjoy a walk from Old Woking to Pyrford then back along the R Wey Navigation to Cartbridge where there is a good pub for lunch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian L., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Kind regards, Eric-Enno Snel General Manager

Sarah W. Friends - 25/11/2018 AccorHotels certified review
« Mercure Winchester »

Another lovely stay at Mercure Wessex Hotel in Winchester. Ideal location right next to the cathedral in the centre if town. Friendly and helpful staff, it was easily solved when friends were given a double room instead of a twin despite the hotel being fullt booked that evening. Hotel car park is very small, had to park elsewhere, pay and walk with luggage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah W., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Kind regards, Eric-Enno Snel General Manager

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