Mercure Winchester Wessex Hotel 4 stars

TripAdvisor rating 3.5/5 1,813 reviews
Mercure Winchester Wessex Hotel
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Hotel extras

  • Five fully-equipped meeting rooms for up to 200 guests

  • Wedding facilities capable of accommodating 200 guests

  • Nearby attractions include Winchester Cathedral

  • Enjoy traditional British cuisine at the Wessex restaurant

  • Pet friendly hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Winchester Wessex Hotel

Paternoster Row
SO23 9LQ
winchester
united kingdom

Tel: +441962312800

Fax: (+44)1962/849617

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BOURNEMOUTH INTERNAT At 59.4km / 36.91 miles

  • By plane

    LONDON HEATHROW At 86.7km / 53.88 miles

  • By plane

    SOUTHAMPTON At 19km / 11.81 miles

  • By train

    WINCHESTER At 1.6km / 0.99 miles

GPS :51.06123, -1.311941

Our accommodations

The hotel offers executive and classic bedrooms, some available with an interconnecting option. All rooms are non-smoking, have WiFi access and 24-hour room service. All bedrooms are equipped with a hair dryer, ironing facilities, flatscreen TV with international channels, complimentary toiletries and tea and coffee making facilities.

Small Double

  • Max. number of persons: 2
  • Area: From 10
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron(...)

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron(...)

Executive Double room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron(...)

Privilege room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron(...)

Our restaurants and bars

WESSEX RESTAURANT

Type of cuisine: Brasserie

The Wessex Restaurant offers the very best of British produce and features magnificent floodlit views of the Cathedral by night.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KING'S LOUNGE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 218

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Winchester Wessex Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

4,580 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,813 reviews

A very dated hotel

Customer review rating 3.8/5

Outintherainagain Families - 13/08/2019 AccorHotels review

On check in I wasn’t overly impressed that I had to carry my (very heavy) suitcase to the mezzanine as there is no lift. No help was offered. The room, especially the threadbare carpet, looked old and old-fashioned. On the first two evenings there was a lot of noise from the car park, and in the first mornings also from some heavy machinery operated by the council. Not really the hotel’s fault, but not ideal. I asked for an additional sheet for my son (instead of a duvet as he is always hot). I was told I had to wait for housekeeping in the morning as all the linen cupboards were locked, but the one next to us was wide open on many days. We never got the sheet so we had to share the big duvet. I know I could have asked again, but I shouldn’t have to and when we noticed that day it was late again. When we tried the shower it seemed impossible to use it without flooding the floors, as the glass barrier was leaking. No mixer taps on the sink. The toilet also was a hit and miss, on occasions it didn’t want to flush at all. I was happy with the cleaning and tidying up until I came back one evening and found my USB travel adapter for phone charging didn’t work anymore. On further inspection I found that the pins for the UK plug were broken. It worked the night before, so it’s up to anyone’s guess what happened to it while we were out for the day. The friendliest people in the hotel was the red haired lady at the breakfast buffet who looked after me very well and one of the receptionists.

An ok hotel

Customer review rating 3.8/5

Sue Friends - 13/08/2019 AccorHotels review

Aircon not working in first room so lost 1 hour waiting for maintenance and then moving into another room. First room had been renovated but second was very tired looking. Air con worked but good job I wanted it on as it came back on if you turned it off! Pillows were the hardest I have ever come across!

Customer review rating 3.8/5

Anonymous Couples - 12/08/2019 AccorHotels review

Great location in city and good size room. Hotel as a whole would benefit greatly from a makeover/modernisation.

Polite Comfortable stay

Customer review rating 3.8/5

Elaine W. Couples - 12/08/2019 AccorHotels review

The room was nicely decorated altho some floor tiles in the bathroom was cracked, the bedroom was spacious and comfortable, during the night we could hear a bird type noise which I think was coming from the cathedral possibly a deterant for birds, my only criticism is that online it said parking provided however it didn't say there was a charge, this was a big factor in choosing where we stay, for the parking however once parked and paid we had a really nice stay thank you

Satisfied, a good location, affordable.

Customer review rating 3.8/5

Lr Couples - 11/08/2019 AccorHotels review

I enjoyed my stay, I was a bit surprised our twin beds were never made up, despite requesting a service each day, however, I liked the hotel.

Mr Mark P.

Customer review rating 3.8/5

Mark P. Solo - 11/08/2019 AccorHotels review

Everything was fine

Room not up to scratch. Had difficulty receiving the refund offered.

Customer review rating 3.8/5

Anonymous Business - 11/08/2019 AccorHotels review

Air conditioning and the cathedral view was the reason I booked an executive room. Room 205 the Air Conditioning wasn't working, I wasn't told this at check in. When I got to the room it was hot, closed windows. Rang to reception, was told the air con was faulty but there was a fan in the room. Tried to find another hotel with A/C but no luck. So went down to reception to be told a smaller non exec room was available with A/C which I took. I was offered a £20 refund.However, this was at the back of the hotel which was noisy with deliveries in the morning at 6.30am. On checkout I asked for a VAT receipt showing the refund and room cost. The chap on reception took my email address. He told me I had paid with a debit card, which was not the case - that was just to secure the room. On check in I gave my credit card as I have the slip. Anyway, on return home no email with VAT receipt. Called hotel, got apologies and was told a receipt was being sent. This arrived but it was blank. Rang again. Apologies will send another copy. This came, with the £20 deducted. £12 added for parking (fair dos), but then another £8 added. So no refund. Yes its only £8 but come on whats going on. Called back. Then received a VAT receipt showing the £8 refunded. I am in business and really don't have time for this dreadful service. You just want what you pay for - not a refund. But if offered a refund, then at least make sure it gets done! This is the third time staying at your hotel, and hopefully the last.

Lovely hotel just lots of noise from outside

Customer review rating 3.8/5

Anonymous Families - 11/08/2019 AccorHotels review

Love the hotel and always stay here on breaks with my son. Only thing is the twin bedded rooms always seem to be overlooking the hotel entrance and are subject to a LOT of noise. A fan is provided in the room and that’s because you have to sleep with the window closed as simply non stop noise through the night (people and cars coming and going) and early morning (rubbish/ delivery). It’s a shame the twin bedded rooms are not a mix of locations as it’s now been the same broken sleep on my last few visits.

Winchester Mercure

Customer review rating 3.8/5

Mr &. M. C. H. Couples - 10/08/2019 AccorHotels review

Nice Ambience, great room, not spectacular but comfortable. The breakfast was however superb someone in the kitchen knows what they are doing First class presentation and food.

Good City Hotel

Customer review rating 3.8/5

Lee Couples - 10/08/2019 AccorHotels review

Room was spacious and clean, beds comfortable and the staff lovely The room was very hot on a warm evening even with the windows open and the fan on

Comfortable

Customer review rating 3.8/5

David Couples - 10/08/2019 AccorHotels review

The hotel is in a nice position. It was quiet at night. Although the rooms are a bit dated they are clean and the bed was very comfortable. We had a minor issue with our toilet flushing mechanism. Kian was very helpful.

Adequate room, with a good breakfast

Customer review rating 3.8/5

Ian &. J. Couples - 09/08/2019 AccorHotels review

On arrival was advised we'd been upgraded to a suite, which was welcome. However, there were some issues with the room - air conditioning not working, lots of cobwebs visible on bedroom ceiling, shower head too low for a comfortable shower for anyone over 5 feet tall. Breakfast was very good.

this hotel is not a 4* worth

Customer review rating 3.8/5

Anonymous Couples - 07/08/2019 AccorHotels review

my room was not neat, the furniture is aged and the carpet was worn, damaged and not clean !!! just like the room in general! they even forgot the housekeeping one day !!! very disappointing!

Sleepless night and limited breakfast

Customer review rating 3.8/5

Jeanne Couples - 07/08/2019 AccorHotels review

We visit Winchester very regularly and this was our first stay at the Mercure. Although we were allocated a better room than the original it turned out to be facing a noisy side street and not the Cathedral view as we'd hoped. Breakfast was DISMAL and had quickly ran out of eggs and croissants by 9:30! Given the hotel was fully booked with over 200 guests on the Saturday and ours a very last minute booking I expect we were lucky to get the twin room we'd asked for though not until after a shoddy double! Plus point a spacious bathroom with twin bowl sinks! A very warm room as though the heating had been left on it was cooler outside! Opening the window was too noisy with revellers late into the night. However a desk fan saved the day! We WON'T stay again UNLESS the self service breakfast was continually fully stocked 'till 10:30 and we had a room facing the iconic Winchester Cathedral!

Adequate but Uninspiring

Customer review rating 3.8/5

Peter Couples - 07/08/2019 AccorHotels review

Our room was comfortable but small and with a poor view. We felt the buffet breakfast was not good value for money and the fried eggs were regrettably hard.

Mrs Audrey D.

Customer review rating 3.8/5

Mrs A. D. Families - 06/08/2019 AccorHotels review

Very convenient for our purpose, good breakfast. Paid for upgrade room, 102, good view of side Cathedral. BUT both elderly, wary to use bath, pillows hard, and carpet and armchairs, tired looking and needed a good clean. all furniture very old. Staff all very helpful. My husband disabled, stairs only, main entrance, also to get into Bar or Dining Room, this proved difficult.

Dear Audrey D., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Overheated

Customer review rating 3.8/5

Guest Business - 06/08/2019 AccorHotels review

There was no air conditioning and the room was too hot. Once again, you failed to email me my invoice when I used the quick check out

Dear Mr G., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I have asked Vijay to look into he issue of sending the invoice as the system should do this automatically. He will send you the e-mail his afternoon. Kind regards Eric-Enno Snel General Manager

Great location ad reasonably priced

Customer review rating 3.8/5

Winchester V. Couples - 06/08/2019 AccorHotels review

We stayed 25-27 July and booked the Heritage package which included afternoon tea, breakfast each morning, one evening a 2 course dinner. Plus entrance to the cathedral and great hall for two people. It was a great deal in my view. When we arrived we were asked if we could have the dinner on the Thursday evening as the Friday evening there was a wedding being hosted and there would be no dinner service in the restaurant. We couldn't do this and said we'd be happy to eat in the bar on the Friday. We did have the meal, the staff were excellent and apologetic, they offered us a free drink before and with the meal. Putting that nice gesture aside the food was very good as well. This was really good customer service. Plus the wedding set up looked lovely. The afternoon tea was plentiful. The four scones were fruit we asked if they had any none fruit, they didnt but would have been more than happy to pop to the local shop to get some for us - there was no need The only areas I would suggest might benefit from some additional review would be the rooms. When we stayed it was the hottest day of the year 30C - the rooms have no air conditioning. Understandably you wouldnt refit a hotel for this freaky British weather but I did hear a few people commenting at breakfast how hot the rooms were and how difficult it was to sleep.

Dear Ian E., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments about the air con with my head office. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Very good - lovely room and excellent breakfast spread

Customer review rating 3.8/5

Amena Families - 06/08/2019 AccorHotels review

Very enjoyable. We travelled with my mother who has mobility difficulties but none of your rooms has low entry showers. This was our only concern

Dear Amena S., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments about the shower and I will discuss this our head office. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Dissatisfied

Customer review rating 3.8/5

Anon Couples - 05/08/2019 AccorHotels review

The public areas were good but the room we had were shabby. We were last in the hotel about 20 years or more and we liked it.

Dear Michael D., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager
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