Hotel - Mercure Winchester Wessex Hotel
Mercure Hotel Mercure Hotel

Mercure Winchester Wessex Hotel

3.5/5 1,739 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas (Paying)
    • WIFI in your room
    • WIFI access
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pets allowed 10  GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers executive and classic bedrooms, some available with an interconnecting option. All rooms are non-smoking, have WiFi access and 24-hour room service.All bedrooms are equipped with a hair dryer, ironing facilities, flatscreen TV with international channels, complimentary toiletries and tea and coffee making facilities.

  • 94 rooms
  • 94 non-smoking rooms
  • 2 family rooms
  • 2 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Telephone
    • Baby bed
    • DDI - Direct Dialing In
    • Iron in room
    • Internet access via Fiber Optics
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 4,180 reviews

Our guest reviews for Mercure Winchester Wessex Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,739 reviews
Andrew T. Friends - 15/03/2019 AccorHotels certified review
« Dr Andrew T. »

very good - great to have a room facing the Cathedral; very good reception and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew T., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay. We hope to welcome you back soon. Kind regards, Eric-Enno Snel General Manager

Martin B. Business - 15/03/2019 AccorHotels certified review

Staff were very friendly and helpful. Comfortable well furnished room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martinmr B., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay. We hope to welcome you back soon. Kind regards, Eric-Enno Snel General Manager

Angela T. Business - 15/03/2019 AccorHotels certified review
« Indifference approach from members of staff »

Having worked through a process to become a member I was surprised at the aloof style of staff The room was clean but complementary water was only placed in the room on the night of arrival As the same room charge is in place every night I feel the same detail should be in place for every night

Anonymous Couples - 14/03/2019 AccorHotels certified review
« Much better than last time »

Much better than last time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise W., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay. We hope to welcome you back soon. Kind regards, Eric-Enno Snel General Manager

Claire G. Couples - 13/03/2019 AccorHotels certified review
« Great location »

Functional hotel, nothing fancy but great central location, friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire G., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, especially the positive comments about the staff. Kind regards, Eric-Enno Snel General Manager

Anonymous Couples - 12/03/2019 AccorHotels certified review

Great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith M., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay and your breakfast. Kind regards, Eric-Enno Snel General Manager

Chris Couples - 10/03/2019 AccorHotels certified review
« Tired looking rooms »

Friendly staff, rooms need updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris H., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for your positive comments about the staff and we are looking into a full refurbishment of all the bedroom in the near future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Eric-Enno Snel General Manager

Suzanne L. Couples - 10/03/2019 AccorHotels certified review
« Comfy bed in a tired room. »

Perfectly adequate. The bed was comfy, although the decor was tired and we didn’t have enough towels (I had to raid the wardrobe). I liked the touch of complimentary soft drinks, but the coffee machine was dirty (water compartment had grime in it) and didn’t work properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne L., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have asked housekeeping and maintenance to have a look into your comments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Anonymous Friends - 10/03/2019 AccorHotels certified review
« Lovely room overlooking the cathedral »

Check in rather late as room not ready but once allocated room lovelyglean spacious room overlooking the cathedral breakfast was fine all the usual fare only complaint was the tiny car park and quite a few spaces blocked off for no apparent reason with cones

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trissa H., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments about the car park. Kind regards, Eric-Enno Snel General Manager

Irene Business - 09/03/2019 AccorHotels certified review
« Nice views of the cathedral »

The room was big and clean. It has everything you need except for a plug next to your bed to charge your phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene C., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Kind regards, Eric-Enno Snel General Manager

Anonymous Business - 08/03/2019 AccorHotels certified review
« Tardy rooms »

expensive for the tardy, tired rooms. needs a revamp throughout. appreciate your making the most of the limited options but my staff will look for accommodation further out of the town in the future to get nicer, more comfortable accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim W., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I noted your comments about the general condition of the building and the dated décor. I am also pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eic-Enno Snel General Manager

Gordon Couples - 07/03/2019 AccorHotels certified review
« Disappointing »

Used to consider the Wessex an up market hotel. Disappointed not to be able to check in at 13h00. Receptionist disinterested. Carpets stained and held together with tape. Room shabby. Shower leaked. Leak from bathroom ceiling. Bathroom door latch broken and unlockable. Breakfast average. Not asked how our stay was checking out or would have said.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon W., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I have asked my maintenance manager to look into your comments and get these corrected ASAP. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Winchester B. -. J. Business - 07/03/2019 AccorHotels certified review
« Business - Winchester »

Great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josephus F., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay and hope to welcome you back soon. Kind regards, Eric-Enno Snel General Manager

Anonymous Couples - 06/03/2019 AccorHotels certified review
« overall peaceful and comfortable »

The reception staff were friendly and helpful and the room was comfortable if a little tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter H., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Kind regards, Eric-Enno Snel General Manager

Anonymous Couples - 06/03/2019 AccorHotels certified review
« Great Location otherwise good in parts »

Bar staff were very good. Breakfast staff could have been more welcoming. Reception staff were good. The room - a pair of mens underpants were left on the floor near the curtains! The room could not have been properly cleaned!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear J.A. M., Thanks for leaving your thoughts here. The team and I are glad about the comments about the staff but I will speak to the housekeeping manager about the cleanness of your room. We hope to welcome you back at the hotel soon. Kind regards, Eric-Enno Snel General Manager

David W. Couples - 05/03/2019 AccorHotels certified review
« Good experience but pity about the parking arrangements »

We enjoyed the room. helpful staff and good breakfast but the parking arrangements are poor and under managed. One of the reasons for booking the hotel was the parking facility and we made it clear we wanted to reserve a space. BUt when we arrived were told car park was full and was first come first served. We arrived early afternoon and noticed many car spaces front and back of the hotel. it was clear that spaces were being used by non residents and also 8 spaces were unused due to the lack of management by the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear David w., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments about the parking but as mentioned on our website the parking is limited and we do not reserve spaces. We also have a number of spaces blocked by the counsel parking spaces but we are not able to change this. We still would hope to welcome you back at the Mercure Winchester soon. Kind regards, Eric-Enno Snel General Manager

Nikki Couples - 05/03/2019 AccorHotels certified review
« Faded hotel »

Faded tired room. Double Bed was very small which we expected but as it was up against the wall made it worse. Bathroom towels thin small and in need of replacement ASAP.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nichola W., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Adele Friends - 04/03/2019 AccorHotels certified review
« Very pleasant stay. »

Our stay was a pleasant one, your Night Porter was fantastic, a real credit to you. He went above and beyond to help us. Unfortunately the lady at breakfast let the side down, looked miserable and cleared the cooked breakfast away early without telling us, so that we didn't get chance to have any. Disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adele W., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with my night auditor. I am sure that this feedback will serve as an encouragement to all of our staff and I will discuss your comment about breakfast with my Food and Beverage Manager to improve our services. Thank you again for sharing your experience, and we hope to welcome you back very soon. Kind Regards Eric-Enno Snel General Manager

F.m.janjua Solo - 04/03/2019 AccorHotels certified review
« Satisfied »

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Farrukh M., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Kind regards, Eric-Enno Snel General Manager

M. Friends - 04/03/2019 AccorHotels certified review
« Greeted well enjoyable stay nice room helpful staff »

Nice welcome room fine and comfortable very well equiped re Iron etc. all staff happy and greet you. Could do with a news channel on tv. Bar is soulless and lacks character Needs to reflect area and history feel more relaxing encouraging people to use more. Bar staff good. Good breakfast etc. To summarise very enjoyable stay and experience in good hotel Have recommended to friends

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin M., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

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