Mercure Winchester Wessex Hotel 4 stars

TripAdvisor rating 3.5/5 1,788 reviews
Mercure Winchester Wessex Hotel
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Hotel extras

  • Five fully-equipped meeting rooms for up to 200 guests

  • Wedding facilities capable of accommodating 200 guests

  • Nearby attractions include Winchester Cathedral

  • Enjoy traditional British cuisine at the Wessex restaurant

  • Pet friendly hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed 10.00 GBP
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Winchester Wessex Hotel

Paternoster Row
SO23 9LQ
winchester
united kingdom

Tel: +441962312800

Fax: (+44)1962/849617

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BOURNEMOUTH INTERNAT At 59.4km / 36.91 miles

  • By plane

    LONDON HEATHROW At 86.7km / 53.88 miles

  • By plane

    SOUTHAMPTON At 19km / 11.81 miles

  • By train

    WINCHESTER At 1.6km / 0.99 miles

GPS :51.06123, -1.311941

Our accommodations

The hotel offers executive and classic bedrooms, some available with an interconnecting option. All rooms are non-smoking, have WiFi access and 24-hour room service. All bedrooms are equipped with a hair dryer, ironing facilities, flatscreen TV with international channels, complimentary toiletries and tea and coffee making facilities.

Small Double

  • Max. number of persons: ‌2
  • Area: From 10
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone(...)

Classic double or twin room

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron(...)

Standard Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron(...)

Executive Double room

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron(...)

Privilege room

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Business Desk
  • Bathroom products
  • Iron(...)

Our restaurants and bars

WESSEX RESTAURANT

Type of cuisine: Brasserie

The Wessex Restaurant offers the very best of British produce and features magnificent floodlit views of the Cathedral by night.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KING'S LOUNGE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 218 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Winchester Wessex Hotel

100% genuine reviews from our guests

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AccorHotels Rating 3.8/5

4,493 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,788 reviews

very poor

Customer review rating 3.8/5

Linda G. Couples - 10/07/2019 AccorHotels certified review

Small double is sold and nothing more than a single. staff not interested. saturday night and no vibe. bar empty, no wonder. asked for duty manager and took over 30 mins to appear. carpets theadbear in rooms and corridors. very dated, not sure of the basis for 4 stars. can't comment on food as we didn't want to waste money in such a poor establishment.

Dear Linda g., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Very poor customer service

Customer review rating 3.8/5

Anonymous Families - 10/07/2019 AccorHotels certified review

At checkout Reception staff repeatedly tried to charge an extra £59.00 and only when I showed that this was prepaid with the invoice on my smart phone, did they back off. Very poor. No apology. Also poor breakfast service.

Dear Helen K., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Room not ready; lots of unhappy guests in reception;

Customer review rating 3.8/5

Unhappy G. Couples - 09/07/2019 AccorHotels certified review

Room was not ready when we arrived at 3.30pm despite being told we could check in at 2. Two lots of unhappy guests complaining as we checked in did not set things up well. Room was clean and comfortable but fire alarm went off in the small hours. Serving staff at breakfast were surly.

Dear Vicky B., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Unsuitable for a stay with a small baby

Customer review rating 3.8/5

Anonymous Families - 08/07/2019 AccorHotels certified review

We booked a room with a cot for a baby. We telephoned several times to check that this was all in order, and that the cot would be there. When we got to the room, it had been overlooked, and the hotel reception team had to arrange for one to be provided. The room we had been given had no step free access, so we couldn't access it, there were 5 or so steps to get to the mezzanine level. Totally unsuitable for a family with a small baby in a pram. There was also no air conditioning, throughout the hotel as it was broken. We will be staying elsewhere next time we're in Winchester.

Dear Rachel G., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Comfortable and well appointed

Customer review rating 3.8/5

Anonymous Couples - 08/07/2019 AccorHotels certified review

Nice well appointed room with good facilities. Breakfast was very good. Reception staff were most helpful.

Dear Robin W., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Mrs

Customer review rating 3.8/5

Helen R. Couples - 08/07/2019 AccorHotels certified review

Very pleasant hotel with a stunning location.

Dear Helen R., Thanks for leaving your thoughts here. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

OK

Customer review rating 3.8/5

Anonymous Families - 07/07/2019 AccorHotels certified review

All quite average. No air conditioning so quite stuffy. It was OK just nothing special.

Dear Alison B., Thanks for leaving your thoughts here and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Centrally located

Customer review rating 3.8/5

Ken Solo - 07/07/2019 AccorHotels certified review

The hotel was easy to find and the staff very friendly as well as helpful. Perhaps a little more explanations about features of the rooms would assist. Some window catches did not operate and the plumbing looked like it needed overall. The availability of two pillows in a rom would be an advantage. The room was noisy being on the front of th ehotel late at night and in the early morning. Breakfast was very good and plentiful. Perhaps hotel management ought to experience this rooms now and again to learn about them.

Dear Ken J., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Words fail me!

Customer review rating 3.8/5

Margaret B. Solo - 07/07/2019 AccorHotels certified review

I only use the hotel because of it’s location. It is very difficult for somebody with a disability. Everything about it is mediocre.

Dear Margaret B., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Disappointed at Exec Room facilities.

Customer review rating 3.8/5

Ian K. B. Couples - 06/07/2019 AccorHotels certified review

Disappointed at Exec Room facilities No Water and had to go to Reception for Tea Bags and Milk. No complimentary Biscuits Furniture very tired and dated with draws unable to close due to being the wrong draws for the unit. Windows when opened the reveal were filthy with cobwebs. No courtesy Note paper and Pen. Car Parking requires organisation and as a Blue Badge Holder there are no Disabled Parking spaces and cars parked on the pavements making it difficult to manoeuvre. I have photos of room should you wish to see my observations. All the above I receive in the Hotels i have stayed in.

Dear Ian B., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Not to the standard of Accor Hotels .

Customer review rating 3.8/5

Gayle M. Couples - 06/07/2019 AccorHotels certified review

We were offered the suite ; due to the fact our room we had booked with a view overlooking the gardens and cathedral had been booked to someone else. The suite room was outdated with stains on the carpet and lounge suite . The air conditioning was not working therefore having to open our windows onto an extremely busy street . We woken every morning at 4.30 am with the emptying of rubbish bins and delivery trucks with supplies to hotels . Also , on entering the room it always smelt like stale smoke . The breakfast was good , with lovely views overlooking the gardens and cathedral .

Dear Peter M., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager
Customer review rating 3.8/5

Aisling M. Business - 05/07/2019 AccorHotels certified review

Thoroughly enjoyed staying at the Mercure Winchester. My bedroom was beautifully quaint with a killer view of the Cathedral. The reception staff (Rebecca in particular) were very helpful.

Dear Aisling M., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Lovely relaxing view of the cathedral

Customer review rating 3.8/5

Mr C. B. Families - 04/07/2019 AccorHotels certified review

The very helpful male receptionists told us on arrival that our room had been upgraded to Privilege. This gave us a spacious room with a lovely relaxing view of the cathedral.This was very welcome as we had had a busy and tiring day.

Dear Chris B., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Very comfortable and convenient

Customer review rating 3.8/5

Claire A. Business - 04/07/2019 AccorHotels certified review

I had a beautiful room, clean and comfortable. Staff were incredibly helpful. Breakfast was delicious.

Dear Claire A., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Old & tired

TripAdvisor rating 3.5/5

Chinny223 Family - 04/07/2019 TripAdvisor review

The hotel is old & tired & the attitude was tired. A great location but......needs some work & a change of attitude. Check- in was a joke. No one could get their room before 2pm. It was like watching a faulty towers movie. Couldn’t check-in so they offered us a drink but no staff to be seen in the King’s Room despite it being officially open. Ah well, cold water at reception except it had run-out then no clean glasses. No storage area for cases or bags while we waited / all piled together in the corner with people picking through luggage - no security. No aircon... but a beautiful room overlooking the cathedral was promised. Ah the trees had grown!!! ......and so it went on, and on........

Dear Chinny223 I’m sorry we failed to live up to your expectations. The team and I at The Mercure Winchester Wessex Hotel appreciate your feedback and we always try to check people into bedrooms if they arrive before 2pm This is not always possible if previous guests check out late, hence why we advertise our check in time from 2pm. Please feel free to call me on 01962 86611 or email me at H6619-gm@accor.com to discuss further. Regards Eric-Enno Snel General Manager

Ok - hotel did the job but wasa bit tire

Customer review rating 3.8/5

Anonymous Couples - 03/07/2019 AccorHotels certified review

Ok. Room was a good size but needed freshening up. The shower screen leaked on the floor. The toilet took an age to refill.

Dear Sturrock C., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Oh so tired

Customer review rating 3.8/5

Colin C. Families - 03/07/2019 AccorHotels certified review

This poor old place needs an upgrade - unfortunately the physical state is matched by the staff attitude. For such a great location this was disappointing - it included - terrible check-in process whereby no one could access their room before 2;00pm (although it was entertaining watching the process - like a faulty towers show) - offered a drink voucher while we waited but no one serving in the bar - the water had run-out at the reception desk and the glasses were all dirty - opening hours at the Kings Room differed from that promoted - no storage area for bags - people rummaging through cases and bags. Oh dear I could go on..............definitely not 4 four star .........maybe 2

Dear Colin C., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Underwhelming Winchester stay

Customer review rating 3.8/5

D Business - 03/07/2019 AccorHotels certified review

Hotel was friendly, but no water in room despite warm weather. Also bathroom sink had not been cleaned and had shaving clippings in it.

Dear Damion G., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

acceptable could do better

Customer review rating 3.8/5

S Couples - 02/07/2019 AccorHotels certified review

ditto above

Dear Sue C., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

absolutely perfect

Customer review rating 3.8/5

Patricia M. Solo - 02/07/2019 AccorHotels certified review

After a traumatic train journey it was a joy to arrive at the hotel . I was very pleasantly surprised to find an ironing board and iron in my room -- my linen dress was badly in need of ironing - I cannot remember ever having ironing facilities in a hotel room before. Well done Delicious breakfast and a very helpful man on reception who's name I think is V.J. Overall . I was made very welcome by the reception staff , my room was confortable - what more can be expected. Thank you

Dear Patricia M., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager
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