Hotel - Mercure Winchester Wessex Hotel
Mercure Hotel Mercure Hotel

Mercure Winchester Wessex Hotel

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3.5/5 1,516 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 10  GBP
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The hotel offers executive and classic bedrooms, some available with an interconnecting option. All rooms are non-smoking, have WiFi access and 24-hour room service.All bedrooms are equipped with a hair dryer, ironing facilities, flatscreen TV with international channels, complimentary toiletries and tea and coffee making facilities.

  • 94 rooms
  • 94 non-smoking rooms
  • 2 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Iron in room
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 3,238 reviews

Our guest reviews for Mercure Winchester Wessex Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,516 reviews
AccorHotels certified review
Eva Business - 12/02/2018
« Too old and cold »

It was nothing like the pictures on website. The room was small, cold, old carpets, broken tiles in bathroom, mold on the ceiling, and smells bad. But the hotel staff are extremely helpful and lovely and that made staying doable. Breakfast was also lovely.

AccorHotels certified review
Adrian Business - 11/02/2018
« Needs more staff »

As a frequent traveller to Winchester this 3 day stay was my first in this tired, cold hotel where for the first night I only counted three staff and had to ask to both order food (which was good but pricey) and pay for the meal via the main reception desk. The room was furnished with quality furniture which were a little out of place in a 60’s building that is pretending to be older on the inside. The whole hotel during the stay was cool or cold, the breakfast was good and the items on the cook to order couldn’t be faulted. Provision for disabled access is clearly an after thought that I can imagine will frustrate some people. My room was road side and i didn't expect to hear the street noise as much as i did even with double glazing, as the street below is the rear yard access to the high street shops, so deliveries are made at all hours! Situation is overall fantastic, Staff were friendly if scarce, food good, furnished well. But poor decor and the overall state of the building and it’s poor heating in winter, there are better hotels if you do not require to be in the very city centre! If remodelled/ refurbished to modern airport hotel room sound deadening standard this would be the premier hotel for Winchester. Not sure if I would return.

AccorHotels certified review
C B. Friends - 11/02/2018
« Central location. Large room but hotel in need of a revamp »

Check-in was quick and uncomplicated. The room was large and comfortable but decoration and furnishings were tired and need a revamp. Staff were courteous but did not engage in conversation or go beyond the basic service. Breakfast was good.

AccorHotels certified review
Adrian O. Business - 10/02/2018
« Sandstorm »

First time I have stayed at this hotel. Very comfortable and staff attentive. Location excellent for the city

AccorHotels certified review
Min P. Couples - 10/02/2018
« Comfortable and convenient »

We are regular visitors to Mercury Winchester. We love the hotel because the staff are really approachable,e and professional. We always feel welcomed and love the bar area. Thank you to the staff.

AccorHotels certified review
James E. Business - 09/02/2018
« Disappointed with the overall standard & upkeep for the amount paid. »

The hotel is dated, most notably through the heating. Very cold and inside the rooms, the radiators and furniture are very dated - simply things like positioning and access to plugs are terrible. For £120 per room, and £15 for breakfast, feels like bad value for money and would look elsewhere next time, despite a good location in Winchester.

AccorHotels certified review
Mrs L. H. Couples - 06/02/2018
« Friendly and welcoming »

Satisfactory, although the parking charge was a surprise ! Staff shortages in the bar area led to a misunderstanding regarding a charge to our room.

AccorHotels certified review
Patricia J. Couples - 05/02/2018
« We chose the hotel because of its excellent location. »

No heating in room or rest of hotel. Heating restored when we complained. Staff friendly and helpful. Room good. Evening pre-booked meal rather difficult as the hotel seemed unprepared for diners. Meal itself reasonable.

AccorHotels certified review
F R. Solo - 05/02/2018

Looking at my bank statement it appears tha the hotel has taken 30 pounds for nothing,, I was told when I checked in that it would be credited back to my account if I didn't spend anything. Further more the room was noisey, dirty and not serviced for my entire stay. However the staff seemed very pleasant

AccorHotels certified review
M. Couples - 01/02/2018
« Big decline of hotel over six years. »

Despite fine location, good fixtures and fittings, the running aspects were dismal. No restaurant facilities but “you can have room service in the bar”! Abismal meal options. Single whiskey price extortionate by comparison with next hotel, no breakfast marmalade for two days, gas-cooking failed on day two, dining room carpet held together with gaffa tape. We were very dissatisfied and will look elsewhere when next in Winchester.

AccorHotels certified review
Andrew P. Business - 31/01/2018
« Clean efficient »

Clean efficient

AccorHotels certified review
Nick Friends - 31/01/2018
« A most comfortable stay »

I am always very impressed by the staff who are always polite and most helpful. Breakfast is very good and served with great care.

AccorHotels certified review
Anne R. Families - 31/01/2018
« This was not up to the standard (and price paid) for a 4* hotel. »

The hotel was disinctly in need of modernisation. No central heating. Chpped tiles and porcelain in bathroom. No lavatory brush available and chambermaid did not clean it either (or replace brush) Lounge inadequate for number of guests. Bar unmanned frequently. No food available in bar on Xmas Eve. Christmas day lunch was just about adequate (no more) and Christmas day buffet dinner so appalling I have requested and received a partial refund. Breakfast was fine but another guest was heard complaining that by 9h30 all was cold. Reception staff were pleasant and helpful. But even here I thought that a hotel making much of Chistmas services at the nearby cathedral could at least have informed us at what time one sould arrive at Midnight Mass to get a seat. Location is fantastic, but you should not claim 4* status based on a neighbouring 11th century building for which you have no responsibility. I had hoped for my French and American guests to how them a real English Christmas. It did not live up to expectations.

AccorHotels certified review
Anonymous Business - 29/01/2018
« disappointing »

Pillows were very hard. The water pressure in the bathroom was terrible. The shower drained very slowly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I note your comment regarding the pillows and have arranged to order some feather pillows so that we have some available for those guests who prefer them. I have also shared your comments with the Maintenance team to attend to the issues you highlighted in that room immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Vijay Pampana Rooms Division Manager

AccorHotels certified review
Alex Business - 29/01/2018
« Functional stay for a press trip »

The staff were very pleasant and I enjoyed my stay as much as I was there - most of my time was spent out and about in Winchester.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Vijay Pampana Rooms Division Manager

AccorHotels certified review
Diane Couples - 28/01/2018
« Brilliant mid week stay »

From arrival to departure the staff were friendly, helpful and efficient. The room was spacious and clean. A very nice bar. The perfect place to stay for the local attractions. We look forward to a return visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms R., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Vijay Pampana

AccorHotels certified review
Pc Business - 26/01/2018
« Unmaintained hotel not meeting Mercure standards »

The hotel clearly needs refurbishments for several years. Fixed heating in the bar lounge not working. Just one small radiator close to one table.

AccorHotels certified review
Djc Solo - 24/01/2018
« Non Event! »

I did not check-in! I called the hotel in advance to advise them due to having contracted the flu I was not well enough to stay. My courtesy phone call was greeted with no thank-you for letting them know but a rude "Well, you can't get a refund!!"

AccorHotels certified review
C L. Couples - 24/01/2018
« Mr C L.: very good, apart from fire alarm at 1.30 in the morning! »

Very comfortable room & bed with an excellent breakfast & wide choice, thanks.

AccorHotels certified review
Natalie P. Friends - 23/01/2018
« Pleasant stay, brilliant location ! »

It was a very pleasant stay and the hotel room, clean and comfy. The hotel is a little tired and could do with a bit of a refurb. However, I would have no hesitation in recommending the hotel to friends and family if they were visiting the area.

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