Mercure Winchester Wessex Hotel 4 stars

TripAdvisor rating 3.5/5 1,825 reviews
Mercure Winchester Wessex Hotel
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+ 16 Services
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Hotel extras

  • Five fully-equipped meeting rooms for up to 200 guests

  • Wedding facilities capable of accommodating 200 guests

  • Nearby attractions include Winchester Cathedral

  • Enjoy traditional British cuisine at the Wessex restaurant

  • Pet friendly hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Reduced mobility facilities
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Winchester Wessex Hotel

Paternoster Row
SO23 9LQ
winchester
united kingdom

Tel: +441962312800

Fax: (+44)1962/849617

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BOURNEMOUTH INTERNAT At 59.4km / 36.91 miles

  • By plane

    LONDON HEATHROW At 86.7km / 53.88 miles

  • By plane

    SOUTHAMPTON At 19km / 11.81 miles

  • By train

    WINCHESTER At 1.6km / 0.99 miles

GPS :51.06123, -1.311941

Our accommodations

The hotel offers executive and classic bedrooms, some available with an interconnecting option. All rooms are non-smoking, have WiFi access and 24-hour room service. All bedrooms are equipped with a hair dryer, ironing facilities, flatscreen TV with international channels, complimentary toiletries and tea and coffee making facilities.

Small Double

  • Max. number of persons: 2
  • Area: From 10
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Executive Double room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Privilege room

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Our restaurants and bars

WESSEX RESTAURANT

Type of cuisine: Brasserie

The Wessex Restaurant offers the very best of British produce and features magnificent floodlit views of the Cathedral by night.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KING'S LOUNGE

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 218

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Winchester Wessex Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

4,642 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,825 reviews

Cold breakfast

Customer review rating 3.8/5

Antony J. Solo - 09/09/2019 AccorHotels review

I was down at 7.30 am for breakfast even then the breakfast was cold why put so much out at once I don’t understand this 30 fried eggs no o e else was there for 40 mins the breakfast is so easy I’m a head chef I no how easy it is for breakfast. Anyway I will not say any more the staff to were Quite miserable To in the morning, as for the hotel, Way over priced for dated rooms rooms need total Re-Ferb The location is the only good thing about this hotel .

Dear antony J., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

An excellent location, clean and comfortable.

Customer review rating 3.8/5

Anonymous Couples - 08/09/2019 AccorHotels review

We had a great week, close to all we did in and outside Winchester. The staff were very pleasant and helpful.

Dear Donald W., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Perfect location and very comfortable

Customer review rating 3.8/5

Mick A. L. Couples - 08/09/2019 AccorHotels review

Very nice place to stay. All the staff were helpful, professional and polite. Will stay here again on our next visit.

Dear Michael P., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Enjoyable

Customer review rating 3.8/5

Mtc Couples - 08/09/2019 AccorHotels review

Very confortable room, pleasant reception staff, great location. Out of your control, but the Cathedral bells can be increasingly irritating after a few days!

Dear Maria Teresa C., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Great location, pillows too hard.

Customer review rating 3.8/5

John B. Families - 08/09/2019 AccorHotels review

The location was great, with a view onto the cathedral, a short walk to shopping and restaurants. The only issue is that the pillows were too hard, and as we were checking out, a guest said there were softer ones in a cupboard: we should have been told of this option.

Dear John B., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

The location was great but the decor in the rooms and general areas was quite tired and need of refurbishment.

Customer review rating 3.8/5

Anonymous Couples - 08/09/2019 AccorHotels review

The reception staff was friendly and professional. The room was spacious and had a nice view of the cathedral, but the overall decor was tired and dark and need of refurbishment. The staff at the breakfast room did not seem to check the keycards, they just asked the room number. As it happens somebody had already used our room number and the staff told us 'your room has already been crossed off'. This made us feel a bit awkward but we were allowed to have our breakfast and the staff apologised us when we showed the key card and convinced them we hadn't had our pre-paid breakfast yet. More thorough checks by the staff would prevent this happening to guests in the future.

Dear Mervi H., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Good Location, Nice Hotel

Customer review rating 3.8/5

Meg Business - 06/09/2019 AccorHotels review

Location is excellent, I had food one of the evenings and it was nice, the room was comfortable & functional.

Dear Megan L., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Lovely comfortable stay.

Customer review rating 3.8/5

Beck P. Solo - 06/09/2019 AccorHotels review

Had a lovely stay here over a few nights. Very comfortable rooms with beautiful views of the cathedral.

Dear Rebecca P., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Only just scraped into satisfied

Customer review rating 3.8/5

Terry C. Couples - 05/09/2019 AccorHotels review

Very disappointed that our room was not cleaned on the second day despite repeated requests for it to be done. In the end at the third time of reporting, the night manager himself cleared dirty crockery from room and brought fresh teacup/tea/milk, toiletries and clean towels. We were given a cash refund but I would have rather had the service we paid for with an executive room and got the service we expected instead of the cashback.

Dear Terry C., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Broken air conditioning and overcharged on my credit card for an expensive room

Customer review rating 3.8/5

H C. C. J. Couples - 05/09/2019 AccorHotels review

Air conditioning was broken on the hottest August day in 2019. Fan found after a hefty delay and after poor nights sleep, I was overcharged on my credit card. I complained and the charge was corrected.

Dear Hew J., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Room not really of 4 star standard

Customer review rating 3.8/5

Peter Business - 05/09/2019 AccorHotels review

Pleasant reception and staff but room tatty.

Dear Peter G., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

very happy with room and service

Customer review rating 3.8/5

Anonymous Couples - 05/09/2019 AccorHotels review

brief, we were there for a wedding

Dear Niall M., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

a good comfortable stay in a prime location

Customer review rating 3.8/5

Victorkovich Couples - 04/09/2019 AccorHotels review

a good comfortable stay in a prime location - 'prestige' room was quiet and view of cathedral exceptional. Staff helpful and breakfast good. Managed to get a good car parking space but the car park did fill up and many cars parked untidily up kerbs on the yellow hatched areas - so I surmise one might be unlucky..

Dear Victor C., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Nice location

TripAdvisor rating 3.5/5

tursdalelad Couples - 04/09/2019 TripAdvisor review

I would not have made a booking to stay in this hotel if I had seen an external view of the building. It is a most unappealing appearance. That said the internals were much better than the external appearance although the hotel in parts appeared to be tired and in need of a revamp. Our room was very nice with a superb view of Winchester Cathedral as it was right outside the window. Although you would think this would be a quiet location there was noisy local residents up and about early the next morning. I would possibly stay there again if a good deal was on offer otherwise I would definitely book elsewhere. Excellent location it has to be said for visiting Winchester. I think the cost of the car park should be made more obvious when booking or considering booking.

Dear tursdalelad We at the Mercure Winchester Hotel very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. We look forward to welcoming you back in the near future. Kind regards, Eric-Enno Snel

Great location, responsive staff

Customer review rating 3.8/5

Jenny E. Solo - 03/09/2019 AccorHotels review

The hotel is located just off the high street and right next to the cathedral. Excellent, quiet location (could hear the bells ring occasionally).

Dear Jennifer E., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

It was OK

Customer review rating 3.8/5

Rory Couples - 02/09/2019 AccorHotels review

Car park was full, no cameras. room was small, bed was good. faulty light reported but not repaired. Not your usual Mercure standard.

Dear Rory H., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Welcoming staff, good room and extensive breakfast.

Customer review rating 3.8/5

Anonymous Couples - 02/09/2019 AccorHotels review

As above.

Dear Michael G., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Poor experience in a sad faded hotel

Customer review rating 3.8/5

Elizabeth D. Couples - 01/09/2019 AccorHotels review

We had a cramped room. Everything looked faded and sad. Small thin towels. Would not recommend this hotel.

Dear Elizabeth T., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager
Customer review rating 3.8/5

Nanetta J. Friends - 31/08/2019 AccorHotels review

Excellent Was attending a music course at Winchester Music School Very conveniently situated Staff efficient

Dear Nanetta J., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Bathroom&bedroom dirty towels on the floor& in the bath.

Customer review rating 3.8/5

Mrs L. E. O. Families - 30/08/2019 AccorHotels review

Left after 2 nights should of stayed 3.mattress requires changing. Bedroom very dusty. Bathroom had not been cleaned on arrival, just hope the beds had been changed! I would not be recommending this hotel to family or friends, which is a shame because it is so close to shops restaurants & cathedral. Not a 4 star rated hotel.

Dear Linda E., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager
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