Castle Hotel Windsor - MGallery 4 stars

TripAdvisor rating 4.0/5 2,119 reviews
Castle Hotel Windsor - MGallery
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Hotel extras

  • Events space capable of accommodating 260 guests

  • World-famous Windsor Castle sits directly opposite the hotel

  • 16th century building with original features

  • Central location, with easy access to tourist attractions

  • Wedding facilities onsite, with dedicated wedding planner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Castle Hotel Windsor - MGallery

18 High Street
SL4 1LJ
windsor
united kingdom

Tel: +4401753851577

Fax: (+44)01753856930

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON CITY At 75.8km / 47.1 miles

  • By plane

    LONDON GATWICK At 77.2km / 47.97 miles

  • By plane

    LONDON HEATHROW At 19.3km / 11.99 miles

  • By train

    WINDSOR At 0.01km / 0.01 miles

GPS :51.481717, -0.607413

Our accommodations

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton. Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

CLASSIC ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 15
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: 3
  • Area: From 21
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 22
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Automatic wake up call

ROYAL WARRANT HOLDER DELUXE SUITE, 1 King Size Bed and Sitting area

  • Max. number of persons: 3
  • Area: From 34
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Our restaurants and bars

MARCO PIERRE WHITE STEAKHOUSE

Type of cuisine: Brasserie

The Marco Pierre White Steakhouse Bar & Grill pairs hearty grill dishes with a wide selection of wines & cocktails from the bar. The menu is filled with old British classics, ranging from steak, warming pie dishes & nostalgic desserts.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

With simple, elegant and inviting decor, the Marco Pierre Bar creates an ambient atmosphere with contemporary lighting. The intriguing artwork brings the rich history the Castle Hotel to life. We offer a wide selection of wines & cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 316

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Castle Hotel Windsor - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,531 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,119 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Overnight stop

TripAdvisor rating 4.0/5

LondonHiker10 Couples - 13/10/2019 TripAdvisor review

Completed the Palace to Palace cycle ride and didn't want to go straight back to London. Hotel was excellent , ideal location with secure car park so could leave bike overnight in car. Hotel staff were welcoming and didn't bat an eyelid when I turned up in sweaty , damp bike kit. Room was just what was needed, hot , powerful shower, coffee making facilities and comfortable bed. We strolled round Windsor and popped over to Eton before enjoying returning to the Hotel and dinner in the Marco Pierre White restaurant. Really good value. Attentive service and good portion size which left us feeling full but not stuffed. Next morning breakfast was also v good value with huge range of options covering full English, to continental with croissants , ham and cheese and most things in between. all in all a great stop over.

Convenient and comfortable

Customer review rating 4.4/5

Anonymous Business - 10/10/2019 AccorHotels review

Overall very nice, thanks to the clean room and comfortable bed, friendly staff and good quality breakfast. I felt very welcome and well taken care of. As my stay was part of a business trip I would have appreciated a small table/desk in the room to be able to work on my computer, this obviously is not available in all rooms.

Wonderful

Customer review rating 4.4/5

Mrs L. Couples - 10/10/2019 AccorHotels review

Wonderful, friendly staff and helpful, good to be able to park, good location, would stay again

Birthday treat to Windsor Castle

Customer review rating 4.4/5

Clifford S. Couples - 10/10/2019 AccorHotels review

Very nice great location and my wife enjoyed her. Sweet birthday treat. Hoping to return next April for my birthday.

Fabulous weekend break

Customer review rating 4.4/5

Anonymous Couples - 09/10/2019 AccorHotels review

Lovely hotel, friendly staff only issue was slow filling of breakfast buffet.

Perfect for a quick stay!

Customer review rating 4.4/5

Joanne Couples - 09/10/2019 AccorHotels review

The hotel was in a perfect location. We arrived late after a very longs day traveling & the young man ( I think Justin) in the bar was so accommodating in getting us sandwiches & wonderful cocktails at almost midnight.

Perfect location with very comfortable accommodation, food and service.

Customer review rating 4.4/5

Jennifer C. Families - 09/10/2019 AccorHotels review

I booked two superior rooms, one to include a put you up bed for my daughter and her family. This room was upgraded without any extra cost to me and my daughter and her family were extremely pleased to have such a spacious and comfortable stay. Our rooms were on the same level as requested and our parking spaces allotted for our arrival. Restaurant service and food quality was every bit as good as we had hoped. which contributed to a most enjoyable stay to celebrate my husband's 70th birthday. Thank you.

r.

Customer review rating 4.4/5

R. Families - 09/10/2019 AccorHotels review

Very comfortable hotel in the heart of Windsor. Very good and comfortable beds and "matelas". Personnel very kind and reliable (a man at the reception printed for me my boarding card). We would recommend this hotel. Restaurant for breakfast very good (good and strong coffee) as well for dinner, very good dinner for French people who like to eat well! I should say that we were not deceived in Windsor in pubs, we ate very well. See you soon.

Disappointing that an early check in could not be offered for a platinum member

Customer review rating 4.4/5

Dean D. Solo - 08/10/2019 AccorHotels review

Unfortunately I felt that the whole stay was reactive rather than proactive, although the staff were amazing

Pleasant

Customer review rating 4.4/5

Anonymous Couples - 08/10/2019 AccorHotels review

The room was comfortable and quiet, despite a party over the way. We had a bar snack which was rather expensive - bread on sandwiches was stale and the filling sparse. The hotel should pre warn people about the cost of their parking which was expensive.

Dear Bernice A., Thank you for taking time to share your thoughts and experiences of your recent stay at the Castle Hotel Windsor – MGallery Hotel Collection. I was sorry to read about your disappointment following your stay at our hotel. At MGallery we take guest feedback very seriously, and I may assure you that I have forwarded your comment in regards to your experience in our restaurant to our Food and Beverage Manager in order that she may take your feedback on board and take the necessary corrective actions. Should you like to share more about your experience, I invite you to email me directly at la… to see if there was anything else we could have done for you. Your comments are greatly appreciated, as we are always striving for improvements to provide the best hospitality. Once again, I appreciate you bringing your thoughts to my attention. It is feedback from guests like yourselves that enable us to continue with the MGallery Hotel Collection standards of service for all our guests. I do hope to have the opportunity to better serve you in the near future. Sincerely, Lana El Zir Guest Relations Executive

Room too hot and bathroom unpleasant

Customer review rating 4.4/5

E. P. Friends - 08/10/2019 AccorHotels review

Our room was unhealthily hot and the window were shabby and did not open properly. The interior of the bathroom door was aged, damaged and rather damp looking with paint chipping off. The shower use created puddling on the floor and the door fouled the bath mat when placed to combat the flooding. We were told that the air conditioning was air cooling only - this was ineffective and we requested a fan twice, it never arrived. The female receptionist said that she couldn't understand what I was saying. I am British and English is my first language? Not the standard I was expecting from a hotel of this description and one who charges nigh on £200 for a night with parking.

Dear P. E., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery. I was really sorry to read about your frustration following your stay at our hotel. I can truly appreciate how frustrating this whole experience must have been for you. Kindly allow me to offer my most sincere apologies for the maintenance issues you have encountered throughout your stay. I can assure you that our Maintenance Manager is taking your feedback on board and implementing the necessary corrective actions to prevent future occurrence. I am also quite disappointed that the service that was provided was also below par. I sincerely apologise for this, as it is certainly not the kind of service we are renowned for providing our guests. At MGallery we take guest feedback very seriously, and for this reason I have emailed you directly in order to see if there was anything else we could have done for you. Your comments are greatly appreciated, as we are always striving for improvements to provide the best hospitality. Once again, thank you for bringing your thoughts to my attention. I do hope that we are able to welcome you back to stay again in the future, and restore your faith in the Castle Hotel Windsor. Yours Sincerely, Lana El Zir Guest Relations Executive
Customer review rating 4.4/5

Debbie K. Couples - 08/10/2019 AccorHotels review

Lovely hotel, friendly staff, excellent restaurant.

Lovely hotel

Customer review rating 4.4/5

Anonymous Couples - 08/10/2019 AccorHotels review

Lovely hotel and friendly staff, breakfast was nice and good variety something for everyone, But on arrival our room was not ready, was told to come back in 20mins, had a drink at the bar and went back 40mins later to be told it still was not ready, told to come back in another 30mins, so after am hour and half we was able to get I to room, was 3.30... Overall hotel was nice and good location and we enjoyed our stay,

Very professional

Customer review rating 4.4/5

Elle M. Business - 08/10/2019 AccorHotels review

The staff were really professional. It was very clean and comfortable. Highly recommend

Superb!

Customer review rating 4.4/5

Andrew Couples - 07/10/2019 AccorHotels review

Great location, super room, lovely staff, parking a breeze, good breakfast. Exceeded all my expectations.

Customer review rating 4.4/5

Kelly Business - 07/10/2019 AccorHotels review

hotel great! could not get through on phone line to either front desk or restaurant for room service, despite ringing for 10 straight minutes. also I left a pair of earrings in room 415

windsor stay

Customer review rating 4.4/5

Stephen Couples - 07/10/2019 AccorHotels review

Was very happy with the staff and the room. the hotel stay was very pleasant, close to everything that we wanted to do with easy access.

Nice location, decent food, need better service and attitude from staff.

Customer review rating 4.4/5

Simon C. Families - 07/10/2019 AccorHotels review

Overall, the stay was OK. The room was comfortable and the amenities in the hotel were good. Housekeeping definitely needs some work - service deteriorated over the week that we stayed. Supplies were not restocked and personal items (a can of coke from one of the staff) were left in the room. Also, the reception desk could benefit from training. Asking people "have you paid???" whenever they need a card to exit the car park is both awkward and rude. You have a couple of stand-out employees (a woman in the dining room and the guys behind the bar), but a lot of them really need better training. Getting greeted by sullen expressions whenever you approach is not much fun.

Dear Simon C., Thank you for taking time to share your thoughts and experiences of your recent stay at the Castle Hotel Windsor - MGallery Hotel Collection. I am terribly sorry your stay with us was not as enjoyable as it should have been. I entirely understand how frustrating the whole experience must have been for you, I may assure you the issue was discussed and reviewed with our Front Office Manager who will personally conduct retraining with her team members, and supervisors to ensure the service issues you experienced have been resolved. The well-being and happiness of our guests is our top priority and I can assure you that this is an isolated incident as most of our reviewers praise us for the service we deliver. Thank you for bringing your thoughts to my attention in regards to housekeeping mishaps throughout your stay. Please rest assured that we performed an in-house investigation, and our Head Housekeeper will be retraining her staff. As we aim to exceed our guests’ expectations, it is clear that on this occasion we have fallen short. We will use your feedback to better serve our guests in the future. Once again, please accept my sincere apologies for our shortfalls and I do hope we have the pleasure of welcoming back in the near future, and restore your faith in the Castle Hotel Windsor. Sincerely, Lana El Zir Guest Relations Executive

Great hotel

Customer review rating 4.4/5

H D. Business - 07/10/2019 AccorHotels review

The staff were extremely helpful and friendly, the breakfast was a great selection and the room itself was spacious and comfortable. I'd highly recommend this hotel for both short and long stays.

Mrs Jane c.

Customer review rating 4.4/5

Jane C. Families - 06/10/2019 AccorHotels review

Very expensive - room very small. Enjoyed the breakfast!

Dear Jane c., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery. While I am very pleased to read that you have enjoyed your breakfast experience. I am however, very sorry that you did not find our rooms to your liking. I will be sure to address the issue as we are currently looking into ways that we can better improve upon our facilities. As we aim to exceed our guests’ expectations, it is clear that on this occasion we seemed to have fell short. . Once again, I appreciate you bringing your thoughts to my attention. It is feedback from guests like yourselves that enable us to continue with the MGallery Hotel Collection standards of service for all our guests. I do hope that we are able to welcome you back to stay again in the future, and restore your faith in the Castle Hotel Windsor. Sincerely, Lana El Zir Guest Relations Executive
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