Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

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4.0/5 1,731 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Breakfast
  • Manual temperature control

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 108 bedrooms follow the flowing Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design - and guests can stretch out on magnificent beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air Cooling System
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,028 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,731 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
.mrs P. Business - 20/11/2017
« fairly good »

Hotel generally good but Marco Pierre needs to improve his restaurant. Food was just ok. Breakfast was good but service not brilliant, dishes not cleared, another pot of tea ordered but didn't arrive.

AccorHotels certified review
Malcolm Business - 20/11/2017
« Hot & uncomfortable »

Room temperature was massively overheated. Air conditioner settings were locked and the heating appeared to be set to full. I did not get back to my room until late in the evening, and frankly didn't then want to have to go back to reception to secure support, however the overheating prevented me from getting any sleep at all through the entire night. Not a good experience. Most other aspects of the hotel were good - reception staff friendly and helpful, and restaurant food was good. I had pre-booked parking but the space was not reserved for me. Fortunately I was able to find an empty space, however if I had not been able to that would have been a huge inconvenience.

AccorHotels certified review
Kjh Business - 19/11/2017
« Lovely »

I was very well looked after - the room was far larger than the one I stayed in previously however my teammates all had nespresso machines in their rooms and I did not. I was not offered a minibar but appreciated the fridge.

AccorHotels certified review
Essie Couples - 19/11/2017
« Relaxing Stay »

The Windsor Castle Hotel is gorgeous, our room was large and the bed probably the most comfortable hotel bed I've ever slept in. The bathroom however was a bit small and appeared to be designed for style rather than comfort or practicality otherwise we would have awarded a 10/10 - there was no room to put our own toiletries the shower was fixed in the ceiling rather than being adjustable and the toilet, though stylish felt child size !! Breakfast was a lovely relaxed affair, on offer til 10.30 which was great for a relaxing break away. Lots of choice and the food was lovely - our only niggle was that on one of the days there was a group who were obviously holding a business meeting, complete with laptop and power point presentation and they dominated the room spoiling the relaxed atmosphere. When on a break from my own job I don't want to listen to someone else's business pitch during breakfast. We had an evening meal in the restaurant which was excellent, staff all through the hotel were friendly and couldn't have been more helpful. We had booked a reserved parking space, however no space was reserved - luckily there was parking available on arrival and when we went out for the day later in the week I asked about parking the hotel then did reserve us a space for our return, on checking out were not charged for the reservation. The hotel is in an ideal location for exploring beautiful Windsor and despite our couple of niggles I would highly recommend it and definitely stay here again.

AccorHotels certified review
Allan R. A. Business - 18/11/2017
« Amazing service, nice staff »

The staff from the receptionists to the waiters were really nice. The room was comfortable. The town centre was just front of the hotel. The food in the restaurant was delicious and huge portion.

AccorHotels certified review
Anonymous Families - 17/11/2017

I love this place

AccorHotels certified review
Anonymous Business - 17/11/2017

Great breakfast, with great service

AccorHotels certified review
Carl L. A. E. A. Couples - 16/11/2017

I'd like to express how amazing and an absolute credit several staff were staff were during our recent stay. We stayed at The Castle hotel sat 11/11/2017 for one night for my birthday celebrations. From check in with Ashley we felt instantly welcome and the difference in customer service and client engagement to the hotel we stayed at the night before were obvious. I had left my birthday celebration outfit for that evening at the previous hotel Oakley Court who were not at all interested in helping me. Both Ashley and Adam on your reception team went above and beyond to attempt to help me to ensure my celebrations were not affected. This included making calls to the previous hotel and offering to help so that my plans for that day were not affected. I was so very impressed by their outstanding customer service and felt the need to express this so they can be recognised for their efforts for making me feel valued and would certainly recommend your hotel to all, A big thank you to both Adam and Ashley for all their help...they really are a great asset to your team

AccorHotels certified review
David H. Business - 15/11/2017
« Very warm and friendly welcome to the hotel after a long journey. »

Staff really welcoming, smartly dressed and personable. Room well presented and bed superbly comfortable. Great shower and considered design with nice smellies! Room spotlessly clean. Breakfast was top drawer.

AccorHotels certified review
Ak Couples - 14/11/2017
« Nice weekend in Windsor »

Overall the stay was nice. Hotels was of a good standard for a 4 star bar a couple of minor quibbles but generally very satisfied. Staff were excellent although one or two who were not English did struggle a little with the language, but were very friendly and efficient.First room offered was dingy and at the rear of the building (also huge burn hole in carpet). Asked for an alternative room - this was provided with a smile and 2nd room was much better. Shower screen was dirty (watermarks possibly due to water) but this was minor issue to us and not worth complaint. Communal areas downstairs very stylish although room decor new, it was a little dull. Overall a very nice stay, we would definitely return and thank you for a pleasant weekend which ticked all of our boxes.

AccorHotels certified review
Michael P. Couples - 14/11/2017
« Excellent hotel »

Great location and great hotel

AccorHotels certified review
Lola132 Friends - 14/11/2017
« Pleasant place with very nice staff but nothing memorable »

We were there for a birthday and were pleased to find a fruit plate in the birthday celebrant's room. The rooms were a nice size and clean. The bathroom was small and difficult for two people to share. The staff were unfailingly willing to help and cheerful. On balance, we found it a good hotel for a weekend away.

AccorHotels certified review
T R. Couples - 14/11/2017
« Small room »

Overall the hotel is very nice and excellent location. My only criticism is our room was a classic queen and was very small with a view of a brick wall. It was more the size that was disappointing and if I had been staying longer I would have asked to be moved.

AccorHotels certified review
Marie Friends - 14/11/2017
« Lovely hotel »

Great hotel, perfectly situated on Windsor high street, close to all shops. Very clean room with extra comfortable bed and pillows! Bar area very relaxed, staff very attentive and friendly, great breakfast.

AccorHotels certified review
Kathleen R. Friends - 13/11/2017
« All the staff was wonderful and very professional, Adam helped us many times with obtaining tour ticket and taxies thank you all very much »

I would recommend this hotel to my friends and family

AccorHotels certified review
Rob Business - 13/11/2017
« Comfy »

Room was excellent

AccorHotels certified review
Anonymous Business - 13/11/2017
« Cold »

Room was very cold and also in almost all hotel was very cold. Only near reception temp. was ok. Breakfasts were medium quality. For example eggs look like poor and it wasn't taste of eggs. Also on breakfasts weren't any fresh vegatables. It was strange, but maybe it's like this in England,

AccorHotels certified review
Phyllis P. Couples - 11/11/2017
« Everyone and everything was excellent! »

Excellent

AccorHotels certified review
Stefano Business - 09/11/2017
« Comfortable and warm. »

Warm and welcoming environment. friendly staff. Beautiful and enviable location

AccorHotels certified review
Business T. A. Business - 09/11/2017
« freezing and ignored »

No heat was available in my room. I reported this on night 1, and the clerk apologized but offered no resolution. I was cold all night. On night 2, I mentioned it again, and a different clerk offered to bring me a heater! He then forgot. I sat shivering in my room for over an hour, at which point I returned to the lobby to check again. He apologized, and then returned to my room with a space heater. He left me with the impression that heat would be turned on the following day. It was not. On night 3, I complained AGAIN, and yet another clerk finally offered to relocate me to a room WITH functioning heat. The first room also had no working telephone. I could not phone the lobby for any of these issues, since the phone was out of service. The second room was fine, but the experience overall was extremely frustrating.

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