Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

4.0/5 1,850 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 128.00 GBP Non member rate
From 121.60 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Our rooms

Our 108 bedrooms follow the flowing Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design - and guests can stretch out on magnificent beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Free in-room mineral water
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 4,964 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,850 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Roy S. Business - 09/07/2018 AccorHotels certified review
« Very good »

Could do with a hand support in the shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roy S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Anonymous Business - 09/07/2018 AccorHotels certified review
« Pleasant stay with friendly staff. »

Functional. Air conditioning in room very noisy. A good breakfast was spoilt with scrambled egg made from dried egg powder. Very poor from Sofitel who we have used many times before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart B., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Robert M. Couples - 09/07/2018 AccorHotels certified review
« The acommodation was very good. Follow up by staff was not always as expected. »

The accommodation was very good. due to flight from Australia we were very early, booked in and left our bags and went for a walk. When we arrived back at the hotel for check in time we needed to wait over 30minutes after check in time for the room to be available. We also reported the room phone was not working on two occasions and when it cam for an early wake up call the staff member at reception had to come to our room to wake us up. We were very appreciative of his efforts but it could have been avoided if the phone fault had been rectified.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert M., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Ann P. Couples - 08/07/2018 AccorHotels certified review
« We thoroughly enjoyed our 2 night stay »

It was a good experience. We liked our room very much, though found the coffee maker less useful than a kettle would have been. The staff were generally very pleasant and helpful particularly in the dining room when we had dinner the first night and breakfast the next morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann P., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Rachel L. Couples - 08/07/2018 AccorHotels certified review
« Easy and stress free »

Checked in quickly , rooms lovely, clean and confortbame, breakfast was lovely and easy to access check out was simple and quick

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel L., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Ian Couples - 07/07/2018 AccorHotels certified review
« Fabulous Location »

Lovely hotel, modern and bright, but retails the old English charm and elegance. Location could not be better for Windsor Castle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian C., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

E M. Families - 07/07/2018 AccorHotels certified review
« Great stay »

I can say that our time here was most enjoyable. My daughter always suffers with her back from hotel stays. She said her back was fine surprisingly. I felt very comfortable at this hotel and wd choose it again I have stayed at other leading hotels in this very high street not a patch on this one Highly rcommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eileen M., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Richard C. Couples - 06/07/2018 AccorHotels certified review
« Richard C. »

A short but very enjoyable stay. Reception was very helpful and cheerful. Dinner was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard C., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Colin E. Friends - 06/07/2018 AccorHotels certified review
« Everyone was very helpful »

I was a impressed with the way the man tending the bar managed to arrange at 10.30 the Snack meal after we arrived late on Sunday, we were very grateful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Collin E., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

John R. Couples - 06/07/2018 AccorHotels certified review
« Good comfortable room, excellent bar service but oh the breakfast. »

Booking in was easy and efficient. Our room was roomy, clean and comfortable with an excellent bathroom. However. Having been charged about £16 per person, for our breakfast we would have been better off at Weatherspoons. The toast was served before everything else so was very cold by the time we got to it. The main full English was cold with only scrambled eggs, no fried. Tea and coffee seemed to be in short supply with no top ups offered. It is not our job to chase the waiters especially when one has paid premium rate. It was the abysmal experience at breakfast that necessitated marking the experience so low. Shame.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John R., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Hayden General Manager

Harold Couples - 05/07/2018 AccorHotels certified review
« Comfortable Hotel in the heart of Windsor »

Comfortable room, pleasant quite bar, good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan G., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

David R. Families - 05/07/2018 AccorHotels certified review
« Wonderful hotel »

Beautiful boutique hotel across from Windsor Castle. The rooms were upscale and stylist. The location was fantastic. The staff were attentive and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David R., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Peter G. Couples - 04/07/2018 AccorHotels certified review
« A nice 4 star hotel »

The hotel was pleasant with good parking but the Reception staff were not particularly efficient or welcoming. We ordered coffee in the lounge but were told we could not put the charge on the room because we had not verified our credit card. This was embarrassing and a completely unknown requirement. Apparently the Reception staff should have advised us but they had not and were not particularly apologetic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter G., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Mike W. Business - 04/07/2018 AccorHotels certified review
« Nice stay - but some problems with housekeeping »

I really enjoyed the stay - but had several problems. My room was not fully cleaned when I entered - the bathroom was dirty, there was dirty water in the sink. I was told at check-in that no up-grades were possible (I'm an Accor Gold Card holder), which is fine if the hotel is full (which is what I was told) - however when I returned to reception they allocated me a different (upgraded) room. The new room was very nice - however one of the face towels in the bathroom was covered in lady's make-up. It had been folded in a way to hide the stains. I reported this at check-out and received an apology. I did enjoy my drinks voucher - but didn't receive the usual in-room gift (usually fruit), despite asking twice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike W., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The points of improvement that you kindly highlighted will be followed up with and the appropriate action taken. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Terence F. Couples - 04/07/2018 AccorHotels certified review
« Well located for visiting and shopping in Windsor and the local area. »

The hotel is situated opposite Windsor castle which attracts thousands of people. Nevertheless inside the hotel it is quite and relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terence F., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Mrs H. Families - 04/07/2018 AccorHotels certified review
« Fantastic and very friendly! »

We were staying at the hotel as it was our Son's wedding. That too was held at the hotel. From the time we arrived to the time we left the total experience was fantastic. The staff could not do enough for our son and daughter-in-law and the events team went out of their way to ensure that the whole experience was a memorable one (all for the right reasons). I would definitely recommend the hotel to all our family and friends and we shall definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terry & Theresa H., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Spencer Couples - 03/07/2018 AccorHotels certified review
« Average one night stay »

The room was good but overlooking to the back of the hotel towards the car park. The hotel location was good. Front desk staffs were not friendly and not helpful. Services are not up to M-Gallery standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Spencer L., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Hayden General Manager

Anne B. Solo - 02/07/2018 AccorHotels certified review
« Very comfortable »

Loved the location, amenities in room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne B., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Lucie P. Families - 02/07/2018 AccorHotels certified review
« Mrs »

Lovely stay. Really helpful and friendly staff. Wonderful meal in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosina E., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Ian S. Friends - 01/07/2018 AccorHotels certified review
« Good clean room and bathroom »

Good but service in the bar was lacking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian s., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

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