Castle Hotel Windsor - MGallery by Sofitel 4 stars

TripAdvisor rating 4.0/5 2,031 reviews
Castle Hotel Windsor - MGallery by Sofitel
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Hotel extras

  • Delight in the changing of the guard

  • Retreat to our relaxing library area

  • Host an event in our stunning ballroom

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Castle Hotel Windsor - MGallery by Sofitel

18 High Street
SL4 1LJ
windsor
united kingdom

Tel: +441753252800

Fax: (+44)1753/856930

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON CITY At 75.8km / 47.1 miles

  • By plane

    LONDON GATWICK At 77.2km / 47.97 miles

  • By plane

    LONDON HEATHROW At 19.3km / 11.99 miles

  • By train

    WINDSOR At 0.01km / 0.01 miles

GPS :51.481717, -0.607413

Our accommodations

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton. Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

CLASSIC ROOM, 1 Single Size Bed

  • Max. number of persons: x1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: x3
  • Area: From 21
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

ROYAL WARRANT HOLDER DELUXE SUITE, 1 King Size Bed and Sitting area

  • Max. number of persons: x3
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

MARCO PIERRE WHITE STEAKHOUSE

Type of cuisine: Brasserie

The Marco Pierre White Steakhouse Bar & Grill pairs hearty grill dishes with a wide selection of wines & cocktails from the bar. The menu is filled with old British classics, ranging from steak, warming pie dishes & nostalgic desserts.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

With simple, elegant and inviting decor, the Marco Pierre Bar creates an ambient atmosphere with contemporary lighting. The intriguing artwork brings the rich history the Castle Hotel to life. We offer a wide selection of wines & cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 316 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more
Castle Hotel Windsor - MGallery by Sofitel Meeting Room

Our guest reviews for
Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,036 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,031 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect location and very professional staff

Customer review rating 4.4/5

Tahlecion Solo - 19/05/2019 AccorHotels certified review

The staff at this hotel are friendly, helpful and professional. It is a perfect location, opposite the castle and within easy walking distance of everywhere.

Dear Tahlecion J., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana EL Zir Guest Relations Executive

Excellent

Customer review rating 4.4/5

Julie S. Families - 16/05/2019 AccorHotels certified review

Hotel staff were extremely polite and helpful. Hotel was immaculate clean and well maintained . Location was perfect for visiting the castle . Only negative was the service in the restaurant for evening dinner was slower than we had expected but the food at both dinner and breakfast was very good . I will be recommending this hotel to family and friends

Excellent Staff/Service

Customer review rating 4.4/5

Robert W. Families - 16/05/2019 AccorHotels certified review

Stayed twice within our 10 day holiday, first night and two nights at the end. Staff very helpful with travel suggestions, local services, and car arrangements. Wonderful stay.

Wonderful hotel with amazing staff!

Customer review rating 4.4/5

Terri T. Couples - 16/05/2019 AccorHotels certified review

Two nights in this beautiful hotel were wonderful! The room was nice but the sitting areas, breakfast and staff couldn't be better!

Customer review rating 4.4/5

Anonymous Couples - 16/05/2019 AccorHotels certified review

A PLEASANT OVERNIGHT DINNER AND STAY

Beautiful hotel in a perfect location

Customer review rating 4.4/5

Sarah O. Families - 15/05/2019 AccorHotels certified review

Lovely touch providing slippers and a dressing gown in the rooms. We think it was the heating systems that were quite loud (even though we did not have ours on) and could not sleep. No hot water from the sink tap.

An excellent stay

Customer review rating 4.4/5

Libby (. G. Couples - 14/05/2019 AccorHotels certified review

One of the best receptions ever, staff were welcoming and really helpful. Although early we were shown to a room, given help and advice on what to see and where to go. An excellent breakfast, once again staff made all the difference and In the evening bar staff were equally helpful.

Mrs

Customer review rating 4.4/5

Janet O. Families - 14/05/2019 AccorHotels certified review

Enjoyable stay staff most friendly and helpful

A more than pleasant stay at the Castle Hotel, Windsor with helpful and caring members of staff.

Customer review rating 4.4/5

Theresa K. Couples - 14/05/2019 AccorHotels certified review

We had booked a Superior Room and on arrival was more than happy with the room we were allocated. However, there was hardly any water coming from the wash basin tap. We reported this to Bruno Alves at Reception and we said we were happy to remain in the room if given some bottles of water. A phone call later, Bruno said he wanted our stay to be perfect and moved us to an even more beautiful room. He and his male assistant at Reception could not be more helpful and charming and made our stay memorable.

Customer review rating 4.4/5

Anonymous Families - 12/05/2019 AccorHotels certified review

Our stay was great apart from in one of the rooms the sink was blocked and would not empty and in the other room there was a continual humming which we could only think was the air conditioning unit which was very noisy!

Dear D B., Thank you for taking time to share your thoughts and experiences of your recent stay at the Castle Hotel Windsor – MGallery Hotel Collection. While I'm pleased to read that you did enjoy the service that was provided, I am sorry for our shortfalls during your stay. At MGallery, we take guest feedback very seriously, as part of our everyday development, for this reason please I can assure you that your comments have been forwarded on to our Maintenance Manager in order that he may take your comments on board to avoid this type of issue in the future Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Guest Relations Executive

3rd Visit in 12 months

Customer review rating 4.4/5

Charles R. Couples - 12/05/2019 AccorHotels certified review

As ever great service, good food and a great room.

Relaxing and comfortable night

Customer review rating 4.4/5

Debbra S. Families - 12/05/2019 AccorHotels certified review

We were checked in professionally and quickly. Hotel very clean and comfortable. Excellent location for the castle.

Excellent staff, nice clean room.

Customer review rating 4.4/5

Anonymous Business - 11/05/2019 AccorHotels certified review

Shocked to pay extra to park at the hotel. The two course lunch the following day very average. Staff and service excellent.

For the price asked it should have been better.

Customer review rating 4.4/5

T. Couples - 10/05/2019 AccorHotels certified review

Problem getting the barrier down to get our car in. Dinner a disappointment . Frequent noise ( ie. footfalls ) from the room above us - continued throughout the night .

Dear James T., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Accordingly I have sent you an email in order to fully understand where we did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lana El Zir Guest Relations Executive

Perfect mini break.

Customer review rating 4.4/5

Terry H. Couples - 09/05/2019 AccorHotels certified review

Room was lovely and spotlessly clean. Had everything you needed. Staff were always happy to help and extremely polite and friendly. Breakfast was very nice and the evening meal was perfect in every way from presentation to quality of the food. Would have no hesitation at staying here again.

Very good staff amazing

Customer review rating 4.4/5

Lucien M. Families - 09/05/2019 AccorHotels certified review

Overall was amazing and specially the French receptionist who change our room because it would have been easier with our baby very good.

Excellent customer service

Customer review rating 4.4/5

Jules G. H. Couples - 08/05/2019 AccorHotels certified review

There was attention to our customer comfort at every touch point. Friendly staff who went out of their way to help. Breakfast also a nice touch with the cooked to order option. Food excellent.

Great Location

TripAdvisor rating 4.0/5

haig2019 Family - 07/05/2019 TripAdvisor review

This hotel is across from Windsor Castle and walking distance to both train stations in Windsor. The location is great and the staff we encountered were all polite and helpful. Toiletries were nice and the room was clean. This hotel is not new and a few things looked a bit worn. That said, we had a great experience and will stay again when we return to Windsor.

Vice President Global Services Operations

Customer review rating 4.4/5

Anonymous Business - 06/05/2019 AccorHotels certified review

Once we got past the check in experience things were lovely and the hotel mgmt sent flowers to my room as an apology which was appreciated.

Disappointing - having stayed here some years ago and having stayed in other hotels within the group

Customer review rating 4.4/5

Anonymous Couples - 06/05/2019 AccorHotels certified review

Very average and disappointing. Room was tiny, on the final morning when I turned back the bedclothes, there was an ingrained stain on the duvet cover! I’ve stayed here before and others in your group - I don’t plan to return to this hotel and I’d think carefully about using others within the group especially if there are alternatives available The restaurant food was neither extensive or very good - we ate out the second night!

Dear Lin E., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we take guest feedback very seriously as it allows us to continually review and improve our services and facilities. Therefore, I have sent you an email in order to better understand where we did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lana El Zir Guest Relations Executive
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