Hotel - Castle Hotel Windsor - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

18 High Street 
SL4 1LJ  WINDSOR
UNITED KINGDOM

1,683 reviews
TripAdvisor Rating Based on 1,683 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Our 108 bedrooms follow the flowing Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design - and guests can stretch out on magnificent beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air Cooling System
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,613 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,683 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Hilary Friends - 14/08/2017
« Extremely comfortable hotel »

Very good service. Clean , comfortable and well appointed room and bathroom. Excellent breakfast. Very good location. Would have appreciated more milk portions in the room.

AccorHotels certified review
Deb G. Business - 14/08/2017
« Disappointed »

Stay often in Sofitel brand hotels and this one did not stack up to the service and quality experienced at other locations. Bar service was excellent however Breakfast service was particularly poor. Needed to flag down staff to get any coffee and/or order food. Room was good but finding hair in both the sink and towels on check in did leave me a bit concerned about cleanliness. Overall, location was good but service and cleanliness a bit subpar.

AccorHotels certified review
M C. Couples - 14/08/2017
« Enjoyable stay »

This time no biscuits !

AccorHotels certified review
Dennisb Families - 14/08/2017
« Reliable comfort in the center of Windsor »

We asked for quiet room, and got one toward the back of the hotel, since our grandson doesn't handle street noise (especially sirens) well. It was a comfortable, well appointed space for us, in the heart of bustling Windsor. The cot-size chair bed was already made up for our grandson. The luggage service (up a flight of stairs) provided by the person at the registration desk was especially helpful. A wonderful first night for our two-week trip to England!

AccorHotels certified review
Anonymous Business - 14/08/2017
« manager »

The stay was good however, the housekeeping could be improved. The bathroom was cleaned and the bed was made everyday but they didn't tidy up the room to well itself.

AccorHotels certified review
Mrs T. Families - 14/08/2017
« Ideal for sightseeing »

Excellent hotel right on the High Street and close to the Castle. They have secure parking, albeit expensive. Rooms clean and well laid out. Shower very good. Comfortable bed. One niggle - no Radio 4. Good breakfasts ands we ate in the restaurant one night which was very good.

AccorHotels certified review
F. H. Couples - 13/08/2017
« As usual very good »

Nice all round

AccorHotels certified review
Mark M. Families - 13/08/2017
« Great property and location »

Love the John Chatter and John Close rooms, front desk staff great. Housekeeping inconsistent and service is generally slow, comes across as not enough staff to manage

AccorHotels certified review
Dr J. Business - 11/08/2017
« Up your standard! »

Disappointing - staff young and inexperienced. Powder eggs for breakfast. Bitter coffee. Sooo far away from the magical experience of Sofitel Berlin!

AccorHotels certified review
Anonymous Couples - 11/08/2017

It was a great stay in a hotel we knew well, under new management.

AccorHotels certified review
Andrew M. Families - 10/08/2017
« Forgettable »

The stay was reasonable, but not what I have come to expect from MGallery hotels, based on previous stays. The hotel was nice and the staff at reception, particularly in the car park were very good. However, the cleaning of the room was far from acceptable, with the carpet being dirty and the corners of the room being very dusty. Further to this, the water was replaced the first day, but not the subsequent days, the tea was not replaced and the tea cups and spoons were not cleaned/replaced. The latter was particularly important to me as I was travelling with my 2 year old son, who ate with the spoons. I always needed them urgently, so I ended up washing them myself rather than calling reception. These points may only be small details, but at this price point and level of hotel, it is the details that matter. Following this stay, I find that the overall experience is not worth the price paid. It is therefore unlikely that I will stay at your hotel on future visits to Windsor.

AccorHotels certified review
Andrew Couples - 09/08/2017
« Excellent standard suites with marvellous facilities »

This hotel is in a excellent position for any guests who are thinking of visiting Windsor for a sightseeing trip , right opposite the famous Windsor Castle. With the option of booking a car park space which is a must if you have ever visited Windsor before where finding a car park space is sometimes really hard to come by.

AccorHotels certified review
John Couples - 09/08/2017
« Excellent stay »

This was the first time I stayed here is a few years and the changes are impressive. The rooms were great, the location fantastic and the staff was very responsive.

AccorHotels certified review
Dianne Solo - 09/08/2017
« Dianne »

Lovely hotel with a nice room Very convenient location with a nice breakfast each morning. I would stay here again though a long way from Australia. Will have to start ssving again for the next trip.

AccorHotels certified review
Shelley A. Couples - 08/08/2017
« Good Hotel for a busy week end enjoying the sites of Windsor »

the Hotel was very good I felt the room was small (111) having been told I had booked a Queen size bedroom the toilet and Shower wee very small and exposed to the bed room No draw facilities for small items of clothing We also had an abundance of green tea and chocolate supplied! but only 2 breakfast tea bags for the whole 2 days we had to ask at reception for more then got 3 ! I do think the cost of car parking at the hotel is very expensive especially for guests ! the staff were very good The breakfast were excellent - fresh cooked toast and fresh fry eggs ! brilliant

AccorHotels certified review
Anonymous Couples - 08/08/2017
« The accommodation was very good, we were upgraded & this was most aceptable »

This booking was made for us by our sons as a combined birthday present. We found the hotel very comfortable and central for the activities planned for us. We did however find that we were not being familier with the hotel layout that a few more signs indicating the location of the resturant etc.

AccorHotels certified review
Terry E. Solo - 08/08/2017
« Friendly and comfortable »

Rooms were comfortable, especially the beds. Staff were friendly and helpful. Desk staff at check in and check out were efficient. Bar and breakfast was a little slow .

AccorHotels certified review
Asdfghjkl Families - 07/08/2017
« A nice hotel with an expensive restaurant »

We had a very pleasant stay in a lovely room with very attentive staff. Downside: the restaurant was expensive and we had to return one of the dishes as it did not taste very nice. Only one of us (the gentleman) got the prices on our menu - a very outdated practice in our opinion. Upside: the room was clean and tidy, with an extra bed made up for our 5 year old. Breakfast was more than sufficient to keep anyone going for the morning. Checkout was not until 12:00 and even then we had another 2 hours of parking included in the price.

AccorHotels certified review
Dee Families - 07/08/2017

Very satisfied excellent service from staff

AccorHotels certified review
Gareth D. Couples - 07/08/2017
« Very enjoyable break »

Great hotel, great location, lovely decorated and very clean room, breakfast great selection and lovely sausages!! Great staff and very helpful only downside was the parking which was first come first serve basis sharing with the public

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