Castle Hotel Windsor - MGallery by Sofitel 4 stars

TripAdvisor rating 4.0/5 2,014 reviews
Castle Hotel Windsor - MGallery by Sofitel
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Hotel extras

  • Delight in the changing of the guard

  • Retreat to our relaxing library area

  • Host an event in our stunning ballroom

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Castle Hotel Windsor - MGallery by Sofitel

18 High Street
SL4 1LJ
windsor
united kingdom

Tel: +441753252800

Fax: (+44)1753/856930

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON CITY At 75.8km / 47.1 miles

  • By plane

    LONDON GATWICK At 77.2km / 47.97 miles

  • By plane

    LONDON HEATHROW At 19.3km / 11.99 miles

  • By train

    WINDSOR At 0.01km / 0.01 miles

GPS :51.481717, -0.607413

Our accommodations

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton. Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

CLASSIC ROOM, 1 Single Size Bed

  • Max. number of persons: x1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: x3
  • Area: From 21
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

ROYAL WARRANT HOLDER DELUXE SUITE, 1 King Size Bed and Sitting area

  • Max. number of persons: x3
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

MARCO PIERRE WHITE STEAKHOUSE

Type of cuisine: Brasserie

The Marco Pierre White Steakhouse Bar & Grill pairs hearty grill dishes with a wide selection of wines & cocktails from the bar. The menu is filled with old British classics, ranging from steak, warming pie dishes & nostalgic desserts.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

With simple, elegant and inviting decor, the Marco Pierre Bar creates an ambient atmosphere with contemporary lighting. The intriguing artwork brings the rich history the Castle Hotel to life. We offer a wide selection of wines & cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 316 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more
Castle Hotel Windsor - MGallery by Sofitel Meeting Room

Our guest reviews for
Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,919 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,014 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Perfect getaway in Windsor

TripAdvisor rating 4.0/5

Daydream53302894472 Couples - 23/04/2019 TripAdvisor review

We were extremely happy about our stay at the hotel, mainly thanks to the perfect service of the personnel, who could not have been accommodating. The place is really gorgeous and so well located for visiting the surrounding town.

Night opposite Windsor Castle

Customer review rating 4.4/5

A P. L. Couples - 19/04/2019 AccorHotels certified review

Everything was great but dinner was a disappointment but only because we had high expectations

Dear Anthony L., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. We are delighted to know you had an enjoyable stay, and want to also take the opportunity to apologise for any shortcomings for your dinner. As part of our everyday development it is our wish to fully understand where we do not meet your expectations, and kindly invite you to provide more details in regards to your dining experience by contacting me directly at h6… Thank you again for sharing your experience, and we hope to have the opportunity to show you our true level of service for your next visit. Sincerely, Bianca Wu Guest Relations Manager

Great

Customer review rating 4.4/5

S.a. Solo - 19/04/2019 AccorHotels certified review

Very good room right next to shops restaurants and castle.

Dear Sandra A., Thank you very much for your comments regarding your stay at the Castle Hotel Windsor - MGallery Hotel Collection. While we are delighted to know you had an excellent stay with, I do very much appreciate your comments in regards to the arrival process in regards to confirming the late check-out. I have brought this to the attention to our Front Office Manager and she will be performing retraining to all our team. I very much hope to welcome you back to Castle Hotel Windsor again in the future, so that you are able to experience the high standard of service and value that the MGallery brand is renowned for. Should there be anything else I could assist you with, please do not hesitate to contact me directly at h6… Yours sincerely, Bianca Wu Guest Relations Manager

Great hotel in the heart of Windsor

Customer review rating 4.4/5

Maria J. Couples - 18/04/2019 AccorHotels certified review

Lovely clean rooms, wonderful staff, fantastic location and good breakfast. Also, if you are driving there is parking on site for £25 per 24 hours, which is pricey but very convenient. The only complaint we have is beer on tap in the hotel bar is horrible, on bar menu it says it should be Birra Morretti but it's actually something like Foster's (don't remember exactly).

Dear Maria N., Thank you for taking the time to review your recent stay at the Castle Hotel Windsor - MGallery Hotel Collection. We are really glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. Your feedback on the beer is very much noted, and I will be personally speaking with our Food and Beverage Manager to investigate. I very much hope to welcome you back to Castle Hotel Windsor again in the future, so that you are able to experience the high standard of service and value that the MGallery brand is renowned for. Sincerely, Bianca Wu Guest Relations Manager

Lovely stay again at the castle hotel .

Customer review rating 4.4/5

Mandy Families - 18/04/2019 AccorHotels certified review

This is the third time we have stayed at the castle and would definitely stay again. Standard of rooms and facilities are very good along with the service.

Dear Mandy B., We are really happy to hear your stay with us was a good one and you were satisfied with our service and facilities at the Castle Hotel Windsor – MGallery Hotel Collection. Thank you for your loyalty, and it is return guests like yourself that drive us to consistently deliver the high level of service we are proud of everyday! We are very much looking forward to welcoming you and your family back, and please do not hesitate to contact me at h6… should there be anything I could do for you. With kindest regards, Bianca Wu Guest Relations Manager

retired

Customer review rating 4.4/5

Anonymous Couples - 18/04/2019 AccorHotels certified review

great location

Dear Charles B., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Convenient, comfy and customer friendly

Customer review rating 4.4/5

Djwilkinson Couples - 18/04/2019 AccorHotels certified review

Pleasant amidst a useful environment.Being able to park my vehicle in close proximity to the hotel was an added convenience.

Dear David W., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery Hotel Collection. While I am glad to hear that you enjoyed the excellent location of the hotel, I understand you may have also encountered several other shortfalls as well. As part of our everyday development it is our wish to fully understand where we do not meet your expectations, and kindly invite you to provide more details in regards to your stay by contacting me directly at h6… Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back and show you the true levels of service we aim to provide everyday. Yours sincerely, Bianca Wu Guest Relations Manager

Great location, nice breakfast, okay room, horrible accessibility to the rooms.

Customer review rating 4.4/5

Anonymous Business - 18/04/2019 AccorHotels certified review

The accessibility to the room is such a pain (luggage up and down the stairs) that if it were not for the location, or availability, I would not book again.

Dear Arun K D., We are really happy to hear that you enjoyed aspects of your stay, in particular the location and the breakfast. However, I would like to offer my most sincere apologies for the accessibility to room 504. I am sure that our Concierge and Reception team would have happily provided assistance with the luggage, and would like to retrospectively offer apologies if this was not the case. It is certainly not the standard we aim to provide. I would also like to inform youthat we do have rooms available in the main building and they have lift-access, and I have updated your preferences as such. While you are perhaps very hesitant of using our hotel again, I urge you to contact me directly at h6… should you need to visit Windsor in the future as I would like to personally look after your visit and ensure your time with us is of the highest quality in service and product. Again, I appreciate you bringing your thoughts to my attention. It is feedback from guests like yourselves that enable us to continue with the MGallery Hotel Collection standards of service for all our guests. Yours sincerely, Bianca Wu Guest Relations Manager

Relaxing break in a well appointed and friendly hotel.

Customer review rating 4.4/5

A M. Couples - 17/04/2019 AccorHotels certified review

The size of the hotel is misleading from the front. It is spacious, tastefully modernised and presented on the ground floor. Reception on arrival was welcoming. Good choice for breakfast and of good quality. There was only one person on duty when we visited the bar. They worked hard to accommodate customers but there was a long wait before they came to take our order. The room was clean and comfortable but a big disappointment that there was a ‘window’ in name only though given the ‘view’, understandable (room 18). One would expect this for a cleaning cupboard. To be really honest with the paying guest, it would be open to state on the web-site that some rooms do not have windows but that is not going to happen. The size of the shower meant the screen was too short, so water soaked the floor.

Dear Andrea N., Thank you very much for taking the time to review your recent stay at the Castle Hotel Windsor - MGallery Hotel Collection. I want to thank you for bringing the room's view to our attention, and appreciate your feedback in regards to the shower screen as well. We are currently in the process of planning some refurbishments and hope to rectify these inconveniences in the future. In your guest profile, I have also noted that you would prefer a room with a view and hope that we can better serve you in the future. Thank you again for sharing your experience, should there be anything else I could assist you with, please do not hesitate to contact me at h6… With warmest regards, Bianca Wu Guest Relations Manager

Hotel needs a lifting and help

Customer review rating 4.4/5

George Families - 16/04/2019 AccorHotels certified review

One of the worst places I've stayed in a long time. Dated, dirty, cold and not very welcoming. Place needs a full rethink.

Dear George B., Thank you for your comments and bringing this to my attention. I would like to take this opportunity to sincerely apologies for the disappointment this would have caused to you. I am sorry to read that your room did not meet your expectations, and that the cleanliness of the room was not to a high standard. This is obviously not the quality we strive to deliver to our guests, and I have ensured that your comments have been passed on to our housekeeping department to avoid this type of issue in the future. Let me assure you that guest feedback is classified as our top priority, accordingly, I have sent you an email in order to fully understand where we didn't meet your expectations. Once again, please accept my sincere apologies for our shortfalls, I do hope that we are able to welcome you back to stay again in the future, and restore your faith in the Castle Hotel Windsor. Sincerely, Lana El Zir Guest Relations Executive

poor reception and check in

Customer review rating 4.4/5

L R. Couples - 16/04/2019 AccorHotels certified review

room was lovely, cups in room dirty though, had to wash them on arrival, one had dried milk in it. check in took a long time, very long queue at the temporary looking reception which was a table and an ipad ! not enough reception staff, all staff looking very busy wandering ab out instead of booking guests in. every time i went to reception there was either a long queue or no one staffing it !

Dear Luke R., Thank you for providing us with some valuable feedback. We are really glad you have enjoyed your room. However, in regards to your check-in and check-out experience I would like to apologize for the disappointment this would have caused to you. Please rest assured that I have forwarded your comments on to my Front Office Manager who is personally conducting some retraining with the reception team members and supervisors to ensure that our guests are made feel welcome when visiting the reception desk. Also, as we strive to provide a superior service experience for every customer, I have ensured that your comment regarding cups cleanliness has been passed on to our Executive Housekeeper to avoid and prevent this type of issue in the future. I truly hope to be able to restore your faith in the Castle Hotel Windsor, accordingly, I have sent you an email to discuss the matter further. Once again, please accept my sincere apologies, we very much hope to welcome you back again in the future so that you are able to experience the high standard of service and value that the MGallery brand is renowned for. Sincerely, Lana El Zir Guest Relations Executive

Great stay with an amazing service

Customer review rating 4.4/5

Alicia Couples - 16/04/2019 AccorHotels certified review

My husband and me went to your hotel for our anniversary and I have to say that it was an absolute pleasure. As soon as we arrived we were amazed with the excellent customer service of the receptionist called Bruno. We went to the room and we found a plate with chocolates and fruit, and also a card wishing us a happy anniversary. The breakfast was absolute great, food good and perfect service. I remember specially a person called Casanova for his professionalism, going an extra mile at all times. Also I would like to say that the allocation of the hotel is perfect for visitors of the city but nothing compare with the service. Thanks for your hard work, your help at all times and your excellent service.

Dear Alicia C., We are most delighted to receive your positive review of your recent stay at the Castle Hotel Windsor, and thank you for the kind words! Bruno and Cassanova are indeed, true gems of the hotel, and I will be passing on your compliments to them as well as our entire team to showcase their dedication and service. Once again, we'd love to wish you a very HAPPY ANNIVERSARY, and hope to be able to celebrate with you again next year. Thank you once again and have a wonderful day! Kindest regards, Bianca Wu Guest Relations Manager

The experience was good.

Customer review rating 4.4/5

Corina G. Business - 15/04/2019 AccorHotels certified review

The room was quiet, very clean and very well attended. Despite the elaborate good quality furnishing, the room was very small and felt claustrophobic .

Dear Corina Mihala G., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery Hotel Collection. I'm very happy to read that you found the rooms to be so clean and I'll be sure to pass on your compliments to our housekeeping team. We also appreciate the feedback in regards to the size of the room. Our management is currently in the process of planning a refurbishment to our rooms, and we are thankful for your comments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager
Customer review rating 4.4/5

E H. Friends - 15/04/2019 AccorHotels certified review

Lovely,great reception staff, everything really nice.

Dear Ellen Louise H., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Bianca Wu Guest Relations Manager

Exceeded expectations in every way - but the staff are the stars!

Customer review rating 4.4/5

Christopher S. Families - 14/04/2019 AccorHotels certified review

We had a wonderful time. The hotel is extremely comfortable and spotlessly clean. The food was fresh, full of flavour and beautifully presented. The staff were, however, the absolute highlight - without exception they were friendly, professional, helpful and charming. A very clear sign of an excellently managed hotel. We are very grateful indeed that you made our family of 15 aged between 5 and 75 so very welcome!

Dear Christopher S., Thank you for sharing your comments with us, we are very pleased to know you've spent a fantastic family celebration here at the Castle Hotel Windsor - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be just as memorable as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Beautiful hotel very relaxing

Customer review rating 4.4/5

Joe Couples - 13/04/2019 AccorHotels certified review

Great position. Could park the car and walk to the attractions. Lovely breakfast. Taking break

Dear Joe C., Thank you for providing us with some valuable feedback. We are really glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. Our location is in fact very popular among guests, so we are glad you were happy with this aspect of the hotel. It was a pleasure to have you as one of our guests. Thank you again for sharing your experience, and we hope your next visit will be as memorable as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Simple room in a nice location

Customer review rating 4.4/5

Anonymous Business - 13/04/2019 AccorHotels certified review

The room was kind of bland and lacked light but being on High Street was very convenient. Nice bar and restaurant area.

Dear Mitchel P., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is a delight to know that you enjoyed the excellent location of our hotel, as well as the Marco Pierre White Restaurant. Your feedback in regards to the light to room 408 is very much appreciated, and I would like to inform you that we are currently planning a refurbishment which will improve the comfort and warmth in the rooms. We hope to have the opportunity to welcome you back after it has been completed, and show you the true level of service we provide! Thank you again for sharing your experience. Should there be anything else I could assist you with, please do not hesitate to contact me directly at h6… Kindest regards, Bianca Wu Guest Relations Manager

Had a really nice one night stay will definitely stay again

Customer review rating 4.4/5

Shirley A. Friends - 12/04/2019 AccorHotels certified review

Very pleasant stay, nice room,very quiet with a lovely comfy bed.All the staff were very welcoming and helpful and had our rooms ready quickly for an early check in.

Dear Shirley A., Thank you for taking the time to leave your comments regarding your stay at the Castle Hotel Windsor - MGallery Hotel Collection. I am happy to hear that our team were able to offer an early check-in and that you had a relaxing stay! I will certainly pass your kind comments about our friendliness, and ensure that the team are recognised for their service. Thank you again for sharing your experience, and we look forward to welcoming you again in the near future! Warmest regards, Bianca Wu Guest Relations Manager

MR Paul W. Sta

Customer review rating 4.4/5

Paul W. Couples - 12/04/2019 AccorHotels certified review

Staff were very attentive and helpfull. Hotel very comfortable and great location. We will return in the summer.

Dear Paul W., We are really happy to hear your stay with us was a good one and you were satisfied with our service and facilities at the Castle Hotel Windsor – MGallery Hotel Collection. We strive to ensure that every guest has a pleasant and memorable stay with us and we are very happy that this was the case for you. Thank you again for sharing your experience, and we are looking forward to having the pleasure to welcoming you and your partner back in the summer! Warmest regards, Bianca Wu Guest Relations Manager

Excellent

Customer review rating 4.4/5

S P. Couples - 12/04/2019 AccorHotels certified review

Lovely hotel, excellent location, staff extremely helpful, breakfast fab

Dear Sally P., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as memorable as the previous one. Sincerely, Bianca Wu Guest Relations Manager
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