Hotel - Castle Hotel Windsor - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

18 High Street 
SL4 1LJ  WINDSOR
UNITED KINGDOM

1,702 reviews
TripAdvisor Rating Based on 1,702 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Our 108 bedrooms follow the flowing Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design - and guests can stretch out on magnificent beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air Cooling System
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,783 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,702 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 21/09/2017
« MAINTAINS ITS HIGH QUALITY AND MERITS M GALLEY »

THE CASTLE an ex MERCURE never deceives. Excellent welcome attentive staff throughout the hotel. Good restaurant and Bar this is our fourth visit inthe past three years. The possition and parking facilites of the hotel give the hotel a tremendous advantage. Congratulatins to all the staff.rrp

Our hotel has responded to the review
Our hotel has responded to the review

Dear YRP49, Thank you for your review and feedback which is gratefully received. I'm delighted you had another excellent stay with us and I hope we can have the pleasure of welcoming you back to the Castle hotel again soon. Kind Regards, David Hayden General Manager

AccorHotels certified review
Jeremy Business - 20/09/2017
« ok but need to do an early breakfast »

A one night stay with an early start in the morning the hotel gave me everything I needed but there are a few points to work on. Check in took about 15 minutes which is ridiculous given all my details were on file and all was needed was a swipe of my credit card and the creation of a room key. I had an early start and needed to leave by 7am but unfortunately this couldn't guarantee me being able to have breakfast as you only do delivery between 6:30 and 7:00 therefore earlier breakfast delivery and 15 minute time slots would be a much needed addition. Again check out seemed ridiculously slow given that my card details were already held. Also what is the point in asking for my email on check in if you have to ask it again on check out?, again given that I am a LeClub member you have that information already. It is the simple things that become frustrating.

AccorHotels certified review
Anonymous Business - 20/09/2017
« Well presented room & lovely location »

i was very impressed with the aesthetics of the room and the customer service of the staff. However, I found that I couldn't really control the temperature of the room or the shower. I stayed in room 412. The shower was barely lukewarm and didn't get hotter and the room couldn't be made cooler.

AccorHotels certified review
Rachael Friends - 19/09/2017
« very good but a few niggles »

Lovely setting and reception staff were brilliant however disappointed with room service & housekeeping and chocolate strawberries were very overpriced and very small:(

AccorHotels certified review
Ashleigh D. Business - 19/09/2017
« One of the best hotels I've stayed in »

My stay at the M Gallery was nothing short of glorious. I happened across this hotel just because all other hotels in the Oxford/ Windsor area were fully booked. How lucky I turned out to be! The location of this hotel is breath-taking, the look and feel of the rooms are positively divine, and the staff attentive. Further, the hotel offers turn-down service which is such a simple luxury that really adds a lovely finishing touch. I couldn't recommend this hotel more; it's one of the best I've ever stayed in and as a management consultant I live in hotels four days a week across the globe.

AccorHotels certified review
Mark Business - 19/09/2017
« As expected »

Everything was as expected, starting from check in, through visit in the bar and evening meal in restaurant and finishing with breakfast and check out.

AccorHotels certified review
Ms. A. Business - 19/09/2017
« Underwhelming, at best. »

The staff were very friendly and accommodating, which is why I did not rate my experience at 1 or 2, but in my first room: small flies were hatching around the bathroom, the shower water never rose above tepid, the room was cold no matter how high the temperature was set, and the tea kettle didn't boil the water (tepid, again). When I switched rooms, I was in a rush and forgot my shower belongings (shampoo, conditioner, razor, face wash, etc.) and housekeeping threw them away, my fault for forgetting them but housekeeping and staff ought to realize that when a guest is forced to switch rooms and belongings are left behind those belongings should be brought to the new room! In the second room, on day 1 there were no flies, the shower water was fine, and the kettle worked properly, but there was no shampoo (remember I left my personal supplies in the first room), the flies were back by day 2, and the shower water was inconsistent in temperature, also there was a bottle of sparkling water left in the fridge that was 3/4 empty. On a rainy day I asked to borrow an umbrella and, again, the staff was accommodating by offering me a colleague's personal umbrella, but how can the hotel not have any umbrellas available for guests as a matter of course? Staff also left me a cream, presumably for my troubles, and brought me shampoo and a razor upon request to replace what housekeeping threw away.

AccorHotels certified review
Colin M. Couples - 18/09/2017
« Windsor Hotel »

An elegant hotel, friendly, accommodating staff and a fitting end to 10-days in the UK, for my wife, who was in the UK from the USA.

AccorHotels certified review
David Couples - 18/09/2017
« Grand »

Great room, attentive staff, bed very comfortable. The sort of Hotel that makes you feel you have done well in life. Perfect for a couple of days at least.

AccorHotels certified review
Cristina Business - 18/09/2017
« The worst experience ever! »

It is the second time I stayed in this hotel, and this time my experience was not positive at all. 1) When I arrived the room was freezing cold and I called reception and they just brought an electric heather that was not enough, I needed to wear a jacket inside the room 2) I ordered room service and I called for almorst 20 minutes to the room service number and no one answered then I called reception and they took my ordered, after an hour of not getting my food I called again first room service and again no answer and then reception, it seems that they forgot about my BLT Sandwich and it took them 90 minutes to bring a sandwich!!!!! and 3) finally after a freezing night I wanted to take a hot shower and there was not hot water in the room. It has been one of the worst experiences in a hotel!

AccorHotels certified review
Anonymous Business - 18/09/2017
« Wonderful location; the old is charming but needs updating for the new. »

Staff was friendly and helpful. Room was adequate. Extremely convenient location.

AccorHotels certified review
Andrew H. Couples - 18/09/2017
« Excellent Hotel »

Great location, staff extremely helpful, lovely building

AccorHotels certified review
Anonymous Business - 17/09/2017

Check in was efficien, courteous, and professional The room was disappointingly in an annex with poorly decorated stairs and corridors The room itself was clean but the bathrooom was tiny and very plastic Dinner was the biggest disappointment? The food eas truly awful and service appealing. When we told our waitress the dessert wasn't good, she actually argued with us!!

AccorHotels certified review
Janine B. Friends - 17/09/2017
« Mrs B. »

We enjoyed our stay at the Castle Hotel Windsor. We were staying at the hotel as we had a race day booked at Ascot. Unfortunately our room was not ready on arrival at 11.30 so we had to get changed in the conference room toilets which was ok apart from the fact there were no electrical plug sockets which we could have done with for curling tongs etc. We attended the bar in the evening, which was extremely busy due to a large office party. We asked for two large glasses of house white wine and were presented with a bill for £23 which was totally unacceptable. We then asked for a wine list and had to wait a long time to be served again due to the large amount of guests at the party. There was no apology for serving the expensive wine which was left behind the bar. A further two medium glasses of wine were then served at price of £13 with no apology. When we finally got our room after arriving back at the hotel at 6pm we were told that our luggage was in the room. On arriving in the room the luggage was not there. After about 30 minutes we decided to go down to reception and pick up the luggage which was on its way up in the lift. I would have expected better service on the luggage front bearing in mind the staff had from 11.30am until 6pm to get two small cases to the room. The blind was falling off the window in the bathroom and the shower did not work particularly well. The room number escapes me, however I am sure you can locate this from our booking on Friday 8th September.

AccorHotels certified review
Anonymous Couples - 15/09/2017
« Mixed feeling about the experience though staff has been very curteous and helpful. Breakfast was excellent »

Room very cold. No facility to unpack clothes. Bathroom very small. Credit card charge on arrival beyond the overall sum agreed during reservation.

AccorHotels certified review
Macfarlane Families - 15/09/2017
« Macfarlane »

After the initial confusion on our rooms was delt with, we were very happy with our stay. The food was lovely. The staff were very attentive.

AccorHotels certified review
Anonymous Couples - 14/09/2017

Great service. We were able to check-in on 11 AM already and got a room upgrade!! Thanks for the great stay although only for 1 night..

AccorHotels certified review
Dr S. N. Couples - 14/09/2017
« Excellent upmarket hotel in a good location for touring Windsor. Staff are very helpful. »

This was our first visit to this hotel, but will not be our last. Car parking was easy although had to be paid for. Classic rooms were not large but adequate and our breakfast was excellent.

AccorHotels certified review
Anonymous Business - 13/09/2017

The stay overall was good. The only missing thing is the fitness centrr. It was s big shock to me to learn that there is no gym!

AccorHotels certified review
Nigel J. Couples - 13/09/2017
« relaxing »

great location .friendly and helpfull staff,lovely spacious room great breakfast

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