Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

4.0/5 1,985 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,680 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,985 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 19/02/2019 TripAdvisor review
« Great hotel for a memorable visit to Windsor. »

The hotel is very well situated just 300yds from Windsor Castle and offers a great viewing point for the changing of the Guard. Hotel staff are friendly, efficient, helpful and are a credit to the establishment. The Standard bedrooms a fairly small and mostly sited at the rear of the hotel, it's well worth paying the extra for a Superior bedroom, which is much larger and being at the front of the hotel overlooks the Guildhall and offers a view of the Castle. Although the car park seems a little expensive at £20 per day (£29 if reserved), it is in keeping with the cost of the public car parks in Windsor and is so much handier to use. Breakfast at the hotel offers a host of both Continental and traditional English fare and is a delight. The restaurant offers a range of well cooked meals and is not overly expensive. Overall the hotel was a super place to stay and we really enjoyed our three nights there.

Brian K. Business - 15/02/2019 AccorHotels certified review
« Monthly Stay at Castle Hotel Windsor »

I regularly stay at the Castle Hotel Windsor, this most recent visit was very good, the concierge was particularly helpful, the room pretty nice and the evening meal excellent. Breakfast was well prepared and the staff nicely attentive. I'll almost certainly be back in March.

Lorna Couples - 15/02/2019 AccorHotels certified review
« We had just a lovely time »

The staff were super friendly and the hotel is just so pretty, our room was fab and the hotel is in such a great location, everything is just a few footsteps away.

Moe Business - 15/02/2019 AccorHotels certified review
« Good Windsor Hotel »

Stayed her for 2 nights , beds are comfortable, toilets are very small but clean , staff are very nice and professional, only one setback is when my room phone was not working and I asked several times for it to be fixed and I left and no one did anything . Rooms are small but it’s normal in England , location is great .

Nick Families - 15/02/2019 AccorHotels certified review
« Hotel accommodation not worth the price aid »

Hotel accommodation is not worth £226 per night by any means. Tired rooms, hot water intermittent, small shower over bath with no handholds to climb in and out, shower glass did not fit so water escaped onto the bathroom floor, noisy room near a plant room of some description, breakfast had reasonable variety but was not hot, parking expensive and very tight, lifts out of order, need I go on! The hotel staff were very pleasant and helpful and of course the hotel is located right n the center of Windsor.

W E. J. Couples - 14/02/2019 AccorHotels certified review
« Comfortable, central hotel with helpful staff. »

Pleasant, comfortable room with excellent bed and effective sound proofing. Staff very friendly and helpful, and breakfast good. Right in the middle of Windsor with parking.

Jb Business - 14/02/2019 AccorHotels certified review
« wll looked after »

comfortable experience in a lovely well cared for environment

Viv Families - 13/02/2019 AccorHotels certified review
« Extremely attentive & helpful staff »

Treated my Mum to a stay with you & at 91 unstable on her feet but your staff made it so much easier for me with all their help

Peter Couples - 13/02/2019 AccorHotels certified review
« 1 night stay »

Excellent,staff from reception to bar staff all very helpful couldn’t do enough to help ,had a problem in room with heating reception staff came to room install fan when we were out left patio door open to call room down and went back later and shut door etc ,just couldn’t do enough to solve the problem

Ashley O. Couples - 12/02/2019 AccorHotels certified review
« Exemplary staff, good breakfast, super comfortable bed »

Faultless Really welcoming staff throughout, great location and superb pillows!

Georgie P. Couples - 12/02/2019 AccorHotels certified review
« Execellent service »

Would like to give good feedback to Jake and Harrison that worked on the bar, had lovely drinks and they looked after me very well and had amazing energy and attitude! Would like to past this feedback to them. Over all the front of house and house keeping were brilliant.

Anne Couples - 12/02/2019 AccorHotels certified review
« Great »

Great location,lovely room

Anonymous Couples - 12/02/2019 AccorHotels certified review

Hi, there were some good things and not so good things. The location was perfect. However, getting twin beds, when a Double bed or queen was requested was not. Also instructions on how to use the car park was not clear. Have been staying there for the last years because of location to the Palace and the shopping areas. Would love to continue to stay there, but just need to brush up on the service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhys S., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Wu Guest Relations Manager

Anonymous Business - 12/02/2019 AccorHotels certified review
« Comfortable, but room was a trek »

Room was clean and nice...but had to go up 2 flights of stairs to get to my room and through 3 hallways

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca Adriana C., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted on your room preferences on your profile, as we do have rooms available in the main building as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please feel free to contact me directly at h6… for your future stay, and I will personally ensure that you have an enjoyable visit. Sincerely, Bianca Wu Guest Relations Manager

Anonymous Families - 12/02/2019 AccorHotels certified review
« Enjoyed our break »

This was our fourth stay. Room was not as good as expected. We had to make our daughters bed each night. Staff very friendly and helpful. Lift broken down wasn’t good.

Christine Y. Families - 12/02/2019 AccorHotels certified review
« Very comfortable hotel steps from Windsor castle »

After a warm welcome we were shown to our room. I rang in advance to request adjoining rooms & not only were the rooms next to each other they were interconnecting so we had loads of space. In addition I had mentioned the trip was for my husband's birthday & I he was surprised by a lovely cake & fruit gift with "happy birthday" piped on the plate + a card which was a nice touch. The rooms were very comfortable & quiet ... best night's sleep ever! Our room was in need of a little TLC but was spotlessly clean. We had breakfast in the Marco Pierre-White restaurant which was fresh & the ingredients were of good quality. All members of staff I met were very smiley & helpful. I wouldn't hesitate to return ... loved it!

Lynn Couples - 12/02/2019 AccorHotels certified review
« Excellent hotel in brilliant position »

Arrival was painless, parking spot reserved and well signposted. Excellent help from doorman - ?Martin ( apologies if I have his role title and/or name wrong). Classic room was clean, well decorated with everything we needed Bathroom spotless

Louise F. Business - 10/02/2019 AccorHotels certified review
« Fantastic stay and staff were super »

Really great thank you

Erez E. Business - 10/02/2019 AccorHotels certified review
« booked handicapped room , no handicapped room was available - i travel with wheel chair »

worst ever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erez e., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am terribly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our reservations department to prevent future occurrence. I understand you may be hesitant to return to for a future stay, but it is my hope that we are able to restore your faith in us. Please contact me directly at h6… should there be anything I could do for you retrospectively. I look forward to hearing from you, and thank you once again for your valuable feedback. Sincerely, Bianca Wu Guest Relations Manager

Nila P. Business - 10/02/2019 AccorHotels certified review
« Attention from the moment I entered »

I was greeted by a very helpful concierge, who took the long dress as I was trying to carry with my bag, took them both to the room while I was checking in. Nothing was too much of a problem

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