Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

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4.0/5 1,729 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Breakfast
  • Manual temperature control

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 108 bedrooms follow the flowing Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design - and guests can stretch out on magnificent beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air Cooling System
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,018 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,729 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
David H. Business - 15/11/2017
« Very warm and friendly welcome to the hotel after a long journey. »

Staff really welcoming, smartly dressed and personable. Room well presented and bed superbly comfortable. Great shower and considered design with nice smellies! Room spotlessly clean. Breakfast was top drawer.

AccorHotels certified review
Ak Couples - 14/11/2017
« Nice weekend in Windsor »

Overall the stay was nice. Hotels was of a good standard for a 4 star bar a couple of minor quibbles but generally very satisfied. Staff were excellent although one or two who were not English did struggle a little with the language, but were very friendly and efficient.First room offered was dingy and at the rear of the building (also huge burn hole in carpet). Asked for an alternative room - this was provided with a smile and 2nd room was much better. Shower screen was dirty (watermarks possibly due to water) but this was minor issue to us and not worth complaint. Communal areas downstairs very stylish although room decor new, it was a little dull. Overall a very nice stay, we would definitely return and thank you for a pleasant weekend which ticked all of our boxes.

AccorHotels certified review
Michael P. Couples - 14/11/2017
« Excellent hotel »

Great location and great hotel

AccorHotels certified review
Lola132 Friends - 14/11/2017
« Pleasant place with very nice staff but nothing memorable »

We were there for a birthday and were pleased to find a fruit plate in the birthday celebrant's room. The rooms were a nice size and clean. The bathroom was small and difficult for two people to share. The staff were unfailingly willing to help and cheerful. On balance, we found it a good hotel for a weekend away.

AccorHotels certified review
T R. Couples - 14/11/2017
« Small room »

Overall the hotel is very nice and excellent location. My only criticism is our room was a classic queen and was very small with a view of a brick wall. It was more the size that was disappointing and if I had been staying longer I would have asked to be moved.

AccorHotels certified review
Marie Friends - 14/11/2017
« Lovely hotel »

Great hotel, perfectly situated on Windsor high street, close to all shops. Very clean room with extra comfortable bed and pillows! Bar area very relaxed, staff very attentive and friendly, great breakfast.

AccorHotels certified review
Kathleen R. Friends - 13/11/2017
« All the staff was wonderful and very professional, Adam helped us many times with obtaining tour ticket and taxies thank you all very much »

I would recommend this hotel to my friends and family

AccorHotels certified review
Rob Business - 13/11/2017
« Comfy »

Room was excellent

AccorHotels certified review
Anonymous Business - 13/11/2017
« Cold »

Room was very cold and also in almost all hotel was very cold. Only near reception temp. was ok. Breakfasts were medium quality. For example eggs look like poor and it wasn't taste of eggs. Also on breakfasts weren't any fresh vegatables. It was strange, but maybe it's like this in England,

AccorHotels certified review
Phyllis P. Couples - 11/11/2017
« Everyone and everything was excellent! »

Excellent

AccorHotels certified review
Stefano Business - 09/11/2017
« Comfortable and warm. »

Warm and welcoming environment. friendly staff. Beautiful and enviable location

AccorHotels certified review
Business T. A. Business - 09/11/2017
« freezing and ignored »

No heat was available in my room. I reported this on night 1, and the clerk apologized but offered no resolution. I was cold all night. On night 2, I mentioned it again, and a different clerk offered to bring me a heater! He then forgot. I sat shivering in my room for over an hour, at which point I returned to the lobby to check again. He apologized, and then returned to my room with a space heater. He left me with the impression that heat would be turned on the following day. It was not. On night 3, I complained AGAIN, and yet another clerk finally offered to relocate me to a room WITH functioning heat. The first room also had no working telephone. I could not phone the lobby for any of these issues, since the phone was out of service. The second room was fine, but the experience overall was extremely frustrating.

AccorHotels certified review
Adam M. Families - 09/11/2017
« Accommodating, friendly and comfortable. Centrally located. »

Your hotel was exactly what was needed. Comfortable bed, bathroom was clean and very modern. The only issue I had was that in this age with WIFI and Smart Televisions that I was unable to connect to Netflix on your television to watch movies etc.

AccorHotels certified review
Chris G. Business - 08/11/2017
« Nice clean rooms and friendly staff just I would expect for such a hotel »

Well located Good parking but expensive Clean rooms but a bit noisy Pleasant and helpful staff

AccorHotels certified review
R. W. M. Couples - 08/11/2017
« Reasonable »

Staff 1st class, dinner poor. We were informed that dining was a Marco Pierre White Restaurant & that the steaks were recommended when we made our 3 night booking.I therefore reserved a table for the Friday evening. The table was beautifully arranged & we were told it was specially for us, it's a great pity the 2 sirloin steaks were tough.We specifically asked 1 medium rare 1 medium & no blood running, A 35 day hung meat would surely have no blood. they both did. We didn't complain as we thought the kitchen would have seen the meat left on the 2 plates would have it's own message.

AccorHotels certified review
Nat Families - 07/11/2017
« Trip to the rugby »

Our rooms were available early, which was great. The rooms were clean and comfortable and the staff very friendly. The breakfast on Sunday was excellent. Overall , a lovely stay in a relaxed hotel, which was perfect for us attending a rugby game at Twickenham. A lovely family weekend.

AccorHotels certified review
Charles Couples - 07/11/2017
« Excellent hotel right in the heart of Windsor »

We had a lovely weekend stay, at the Castle Hotel. Standard rooms are not overly spacious but the beds are huge and very comfortable, bathrooms are excellent with modern fittings. We had two evening meals during our stay, one in the restaurant, the other in the bar area, both occasions were excellent with great food and great service. Excellent breakfasts too!

AccorHotels certified review
Jane R. Friends - 07/11/2017
« Really enjoyed our stay. »

Hotel main areas and rooms could do with being warmer.

AccorHotels certified review
Patrick Business - 06/11/2017
« Well located hotel »

Liked the location and atmosphere. Nice rooms with comfortable beds. Negatives: Room were very cold and the heating system did not work properly and the lobby had to much of an artificial odor/smell.

AccorHotels certified review
Helen Couples - 06/11/2017
« Helen »

Perfect location and beautiful hotel. Friendly staff.

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