Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

4.0/5 1,875 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 128.25 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Our rooms

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Free in-room mineral water
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,102 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,875 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Families - 10/08/2018 AccorHotels certified review
« Not Royal service »

There needs to be improvement in service at the front desk. I made particular room arrangements in February, 2018 and when I got to the hotel the entire discussion and arrangement was ignored. In addition, the person at the front desk, Tomas, was very unpleasant. His tone was condescending and he accused me of not having made the aforementioned arrangements. He was easily flustered and kept telling me there was nothing he could do but also didn't try. The room was not ready at check in time and simply dismissed us and went on chatting with his colleagues at the front desk. Unfortunately the "manager" wasn't much help. Never got to speak to the manager because he was too busy walking around arrogantly with his hat on inside the hotel ( very inappropriate even if it is part of the "uniform"), The location of the hotel is perfect for visiting the castle however the staff knows this and does nothing to make sure that the service is on par for the location and the company. This was the first stop on my trip and I couldn't wait to leave because the staff interactions persisted throughout my 2 day stay. If you make advance arrangements I would recommend getting it in writing from a front desk manager so that you don't have to endure the unpleasantness with the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liza P., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Hayden General Manager

Mrs W. Couples - 09/08/2018 AccorHotels certified review
« Most enjoyable »

Easy parking lovely food however room although clean and comfortable was very small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula W., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Tony S. Families - 09/08/2018 AccorHotels certified review
« Nice hotel at great location. »

We stayed in various hotels during our UK trip, this is definitely the nicest. The location is so close to Windsor Castle, you can wake up in morning and have a comfortable breakfast before you stroll to the Castle without many tourists (even in the summer).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ngam S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Diane Families - 09/08/2018 AccorHotels certified review
« Absolutely wonderful »

The title says it all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricky H., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Paula W. Couples - 09/08/2018 AccorHotels certified review
« Welcoming, clean, friendly hotel. »

It was our wedding anniversary weekend and we felt truly spoilt staying in such a lovely hotel that is so close to Windsor Castle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula W., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Laurence A. Friends - 09/08/2018 AccorHotels certified review
« A brief but comfortable stay ! »

Pleasant staff, spotless room and the hotel is SO well placed for a short visit to the town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurence a., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Albert Business - 09/08/2018 AccorHotels certified review
« Good stay again »

I was used to find some fruits and cakes in the room. I don‘t if you changes the rule or didn‘t find the time to do so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert K., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Anon Families - 07/08/2018 AccorHotels certified review
« Not bad. »

Bed was comfortable, the employees were very courteousness and pleasant. Our flight in was early and they were kind enough to hold our bags 'til check in. However, there was an overcharge on my bill that took several days to get sorted. My 83 year old mother in law was given our room key (single), and we were given her room key (single) so my husband and I were a little cramped, figured it out when we saw her room but wouldn't have dreamed of taking it from her. I also stepped in a damp mildew stain in the carpet caused by the shower leaking. Other than that, no complaints.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juliann B., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Hayden General Manager

Matt Couples - 07/08/2018 AccorHotels certified review
« Fantastic »

5th stay here. A great hotel with fantastic staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew R., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Anonymous Solo - 07/08/2018 AccorHotels certified review
« Comfortable but not luxurious. »

Staff were very friendly but bedrooms need updating. Breakfast could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte C., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

C P. Couples - 07/08/2018 AccorHotels certified review
« Fabulous stay »

Beautiful room and excellent service, Thomas in particular went above and beyond expectations carrying two very heavy bags by hand to our third floor room at speed! Whilst we were only staying a short time we were very impressed by the whole hotel and we would choose to stay again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline P., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Colette S. Couples - 07/08/2018 AccorHotels certified review
« Mrs Colette S. »

Staff were so so nice and accommodating. We really appreciated how they took care of us for only one night!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Sarah R. Couples - 07/08/2018 AccorHotels certified review
« Windsor was lovely , disappointed with our hotel room .room. »

On arriving in reception I thought wow this is lovely and was so pleased with my choice. Then that all changed when we were told about our room outside the hotel in an outer building which was more tatty and unattractive than a travel lodge as we walked though we both felt god what are we going to find in the room. The room was a big disappointment it was dark hardly any natural light we were in room 421. Outside the window was a big tree and a car park to look at. We had to have the lights on. I was told the rooms had lovely views of the castle and Windsor we did not have this. The bathroom was just awful you could hardly move in it , it was that small. I would not book to stay again in this hotel after this experience especially it being 4 star, I’ve had better rooms in holiday inn etc.. we travel and go away a lot and this booking did not live upto the description of what I was expecting. The staff at reception and in the bar were lovely and friendly and could not fault that and as I said we thought wow when we walked in the hotel it was stunning, but the annex in the carpark is really a big let down the decore we dated it wasn’t nice walking though at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah R., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Hayden General Manager

Sue S. Couples - 07/08/2018 AccorHotels certified review
« Lovely Windsor »

We arrived without any fuss & we were welcomed by very friendly staff. Loved the hotel, location & lounges

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

David G. Couples - 06/08/2018 AccorHotels certified review
« Great location and hotel. »

Really enjoyed, stayed near rear of hotel so nice and quiet. Breakfast great, bathroom small but new, great shower. Staff really friendly and helpful. Hotel clean and tidy, we will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David G., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Mrs J. B. Couples - 06/08/2018 AccorHotels certified review
« Five Star »

From arriving at the car park we were treated as VIP`s we have a big car so the concierge did really well and found a space to accommodate. The hotel is lovely, bed linen and towels of top quality, breakfast was superb but we did not have dinner there so cannot comment, the staff were all very attentive and friendly. The location is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear June B., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Philip P. Families - 04/08/2018 AccorHotels certified review
« Great location »

Friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip p., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Peter Couples - 04/08/2018 AccorHotels certified review
« Mr »

Exceeded our expectations. Very efficient staff, easy parking, good breakfast, comfortable bed, good sized, well equiped room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter B., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

Anonymous Business - 04/08/2018 AccorHotels certified review
« Sleepless »

The rooms are extremely hot. The air conditioning is no good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria C., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Hayden General Manager

Catherine P. Couples - 03/08/2018 AccorHotels certified review
« Visiting Windsor »

This was our first stop after arriving in England from Australia- just a short drive from Heathrow and with parking on-site (although fairly busy parking lot). The hotel is right across the street from Windsor Castle and just a short walk to all the attractions, shops, restaurants and tours. We had a great time in Windsor and although very hot outside our air conditioned room was a welcome relief. The staff couldn’t have been nicer and the room was well appointed with a comfy bed and pillows. Would love to visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas P., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

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