Hotel - Castle Hotel Windsor - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

18 High Street 
SL4 1LJ  WINDSOR
UNITED KINGDOM

1,701 reviews
TripAdvisor Rating Based on 1,701 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 108 bedrooms follow the flowing Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design - and guests can stretch out on magnificent beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air Cooling System
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,766 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,701 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Janine B. Friends - 17/09/2017
« Mrs B. »

We enjoyed our stay at the Castle Hotel Windsor. We were staying at the hotel as we had a race day booked at Ascot. Unfortunately our room was not ready on arrival at 11.30 so we had to get changed in the conference room toilets which was ok apart from the fact there were no electrical plug sockets which we could have done with for curling tongs etc. We attended the bar in the evening, which was extremely busy due to a large office party. We asked for two large glasses of house white wine and were presented with a bill for £23 which was totally unacceptable. We then asked for a wine list and had to wait a long time to be served again due to the large amount of guests at the party. There was no apology for serving the expensive wine which was left behind the bar. A further two medium glasses of wine were then served at price of £13 with no apology. When we finally got our room after arriving back at the hotel at 6pm we were told that our luggage was in the room. On arriving in the room the luggage was not there. After about 30 minutes we decided to go down to reception and pick up the luggage which was on its way up in the lift. I would have expected better service on the luggage front bearing in mind the staff had from 11.30am until 6pm to get two small cases to the room. The blind was falling off the window in the bathroom and the shower did not work particularly well. The room number escapes me, however I am sure you can locate this from our booking on Friday 8th September.

AccorHotels certified review
Anonymous Couples - 15/09/2017
« Mixed feeling about the experience though staff has been very curteous and helpful. Breakfast was excellent »

Room very cold. No facility to unpack clothes. Bathroom very small. Credit card charge on arrival beyond the overall sum agreed during reservation.

AccorHotels certified review
Macfarlane Families - 15/09/2017
« Macfarlane »

After the initial confusion on our rooms was delt with, we were very happy with our stay. The food was lovely. The staff were very attentive.

AccorHotels certified review
Anonymous Couples - 14/09/2017

Great service. We were able to check-in on 11 AM already and got a room upgrade!! Thanks for the great stay although only for 1 night..

AccorHotels certified review
Dr S. N. Couples - 14/09/2017
« Excellent upmarket hotel in a good location for touring Windsor. Staff are very helpful. »

This was our first visit to this hotel, but will not be our last. Car parking was easy although had to be paid for. Classic rooms were not large but adequate and our breakfast was excellent.

AccorHotels certified review
Anonymous Business - 13/09/2017

The stay overall was good. The only missing thing is the fitness centrr. It was s big shock to me to learn that there is no gym!

AccorHotels certified review
Nigel J. Couples - 13/09/2017
« relaxing »

great location .friendly and helpfull staff,lovely spacious room great breakfast

AccorHotels certified review
Johs Couples - 12/09/2017
« Very nice hotel »

We came to the hotel for short break. The rooms were beautiful and clean. The bar full of choice starting with great secection of whisky to fantastic cocktails. We had a dinner at hotel restaurant which was a great experience. Service was great and the food delicious. Breakfast was reall good to. Easy acces to wifi and hotel has it own car park. The staff is fantastic, you feel weclcome and look after in any parts of the hotel.

AccorHotels certified review
Nicky Couples - 12/09/2017
« Great staff, location.... »

Booking was a nightmare as we had to continually chase for confirmation and found each time names and email addresses incorrect. Room was lovely as were the staff but the baked beans and eggs for breakfast were cold. One improvement would be to include toothpaste in the bathroom - we forgot it

AccorHotels certified review
Lionel B. Couples - 12/09/2017
« very noisy »

Hotel, decoration and position are nice, staffs are pleasant, room was good. Unfortunately we had a really bad experience in the room(room 201) We could hear people talking from adjacent room and the old ceiling was terrible! It was a family with a young child running non stop. We thought they were moving furnitures in the room(at 23h00) We call reception and the person couldn't believe how bad it was and went to tell them. Honestly I was looking for a week in a quite hotel in November and I definitely never wont stay in your hotel again. The restaurant was a bad experience too, service and food. We paid just for the name here. And welcome drink was refuse for a gin & tonic! Only soft drink or wine. Never seen that for MGallery group.

AccorHotels certified review
Richard B. Couples - 11/09/2017
« Great Hotel in Windsor »

Very welcoming and friendly staff. We were given the exact room which we stayed in last time and had requested. Great location. Big room with lovely bathroom. Comfortable bed. Very quiet for the centre of town. Bathrobe and slippers. Shame we had to pay extra for car parking though.

AccorHotels certified review
J.m. Couples - 10/09/2017
« Everything as promised and more »

Met at the car park barrier and shown to a parking garage space. Quick efficient and friendly check in. I had arranged a surprise bottle of champagne for my wife's birthday in our room. This was delivered along with a plate of fruit and a happy birthday message. We had booked dinner in the Marco Pierre hotel restaurant. Our tables was decorated with happy birthday bunting and a nice slice of cake and macaroons to finish off the birthday . All complimentary and a surprise to both

AccorHotels certified review
Catherine N. Business - 09/09/2017
« Good but! »

Stay was fine but I left a beige cardigan in my room (502) and have contacted hotel and it has not been handed in by housekeeping which is disappointing!

AccorHotels certified review
Mrs P. D. B. Business - 09/09/2017
« Pleasant stay and helpful service »

We stayed 4 nights this trip and had a pleasant experience even though we had to change room once. Andrea was very professional, helpful and customer-service oriented.

AccorHotels certified review
Richard Business - 08/09/2017
« reasonable rooms and ambience let down by indifferent service and at times awful food »

Adequate conference facility, not quite in keeping with décor in main building. The service in the bar area was poor, we did not feel welcome However the main disappointment was a very mediocre evening meal. The calamari starter was bland at best, the steak well cooked in itself but overall plate again bland and forgettable. We had to send back the dessert to be told there was nothing wrong with it. It really was English cuisine at it's worse, Marco PW should be disappointed having his name associated with your hotel

AccorHotels certified review
Grazyna P. Couples - 08/09/2017
« Fantastic stay »

Fantastic stay at that beautiful hotel. We had a dinner in hotel restaurant Marco Pierre White, very attentive and friendly staff, superb service and the steaks were best i had in years. breakfast had a big continental selection as well as full English selection. Staff was amazing again nothing to much trouble. We will definitely return and recommend this hotel.

AccorHotels certified review
Jeanette B. Couples - 07/09/2017
« Fabulous location..Good decor and polite staff... »

My partner and I go away for short breaks on a regular basis and we can say we thoroughly enjoyed our stay.The decor was to a high design and standard...Our room was spacious and a bed to die for.The staff were most helpful and very polite. We liked the location of which meant we didn't need our car once . Only one fault we felt parking should be cheaper on within the price. However we enjoyed our stay and extended it by one night.

AccorHotels certified review
Phil S. Families - 06/09/2017
« Good stay in a lovely hotel »

We were well looked after during our 2 night stay

AccorHotels certified review
Philb Couples - 05/09/2017
« Enjoyable Experience »

Overall pretty good. Location is excellent and staff are professional, helpful and friendly. In fact my only gripe was the quality of bread in my sandwich!

AccorHotels certified review
Faye Couples - 05/09/2017
« Perfect location »

Small but very well appointed comfortable room. Valet parking was a real convenience. Staff were friendly and extremely professional. Loved this place.

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