Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

4.0/5 1,916 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 115.90 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,316 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,916 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Eileen L. Families - 11/10/2018 AccorHotels certified review
« No one should book a wedding here »

Awful. Front desk staff unhelpful, unpleasant. Double-charged us for pre-paid ceremony; demanded payment from newly weds for pre-paid rooms; would not let bridesmaids into room - they to sleep on floor in bridal suite, which was not serviced, leaving bride and groom with complete mess - including unmade bed and no clean towels on wedding night; did not even offer to help groom move belongings into new room day after wedding. Absolutely appalling treatment.

Anonymous Couples - 11/10/2018 AccorHotels certified review
« Mr. »

It was okay but restaurant experience was totally unacceptable. When we checked in I asked about dinner in the restaurant. We looked at the menu and later asked if we should reserve. We were told that it was not necessary. At 6:45 we arrived and there were two tables. Upon being greeted we were told that you were fully booked and without a reservation not possible. Fine. Off we went. When we returned at 8:50, there was NOT a single person in the restaurant. FULLY BOOKED! It was most apparent that we were not told the truth.

Anne S. Friends - 10/10/2018 AccorHotels certified review
« Lovely hotel, perfect location. »

Very good. The room was comfortable, clean and had everything needed for a pleasant stay. The staff were very pleasant and friendly. We had a lovely dinner in the Marco Pierre White restaurant. The barman, who was giving us his mermaid cocktail to sample and the lovely lady at breakfast , who couldn't have been more helpful, particularly stood out.

Alan H. Friends - 10/10/2018 AccorHotels certified review
« Good but disappointed with overcharge on second night £264 v £118 »

Good other than the scale of the charge for the second night. I had booked Saturday night for £118. I requested to extend to two nights staying Friday night in addition to Saturday night. I was told that there was availability but I was charged £264 for the second night which I think is unreasonable. I acknowledge that I was advised this but remain disappointed at the overcharge.

Rasmus H. Business - 10/10/2018 AccorHotels certified review
« Great as always »

Hey Castle hotel, great to be back! You know that I'm a fan of your hotel and the staff always makes me feel welcome, something that is appreciated for a traveler. One feedback for your check-out. I used to be able to do fast check-out, but didn't seem possible this time. I will miss that, as this eases my morning a lot. Also a general feedback from my multiple stays is that it would be great if you could clean the show heads (so I dont have to) They are almost always cluttered with calcium and the shower is much nicer without. Thanks again and see you Sunday.

Anonymous Couples - 09/10/2018 AccorHotels certified review
« A relaxing and well cared for break »

A great hotel with great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shaun E., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

Trevor D. Couples - 09/10/2018 AccorHotels certified review
« Very pleased with good service »

Good with very attentive staff. Room a little small but not a major problem. Buffet cooked breakfasts a little uninspiring

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor A D., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

Chris R. Couples - 09/10/2018 AccorHotels certified review
« Great Stay »

Everything was as I had hoped and expected. Service was excellent and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris R., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

Anonymous Couples - 09/10/2018 AccorHotels certified review
« Good location »

There was nothing outstanding about our stay. It was comfortable and quiet. Our meal in the restaurant was average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen D., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

Anonymous Couples - 08/10/2018 AccorHotels certified review
« Best breakfast. Lovely room upgrade. »

Delighted with our room upgrade. Staff all very efficient and friendly. Breakfast very nice. Never had evening meal at hotel because you do not cater for vegans.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

Sally Business - 08/10/2018 AccorHotels certified review
« Great service, great food and good location »

Very good, attentive staff at check in, bar and in the restaurant. Room was beautiful, bed comfortable and nice view of Windsor Castle. Parking was convenient (although quite expensive at £29 a night). Food was of good quality and a good selection (ate in the Marco Pierre White restaurant).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally C., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

Chris E. Couples - 08/10/2018 AccorHotels certified review
« Very comfortable, in a great location and, importantly, has parking. »

Everything was great, apart from being unable to get out of the car park with the token provided, thus holding up cars behind and having to run back to reception to get another token (which worked).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher e., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

Deborah V. Couples - 08/10/2018 AccorHotels certified review
« MRS Deborah V. »

We found the hotel, staff, location and breakfast just perfect. Our room was very, very comfortable indeed and far exceeded our expectations. We most definitely will return. Thank you for a perfect long weekend stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen G., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

Anonymous Business - 07/10/2018 AccorHotels certified review
« All good, but no electiricity in the morning did not leave a great impression »

Unfortunately, when I got out of the shower in the morning, I could not use my hair dryer. all of the plugs in the room were not working and the phone was dead. that resulted in me having to walk over to the reception with my wet hair and inquire about the situation. The issue was eventually solved, but I did not feel it was handled best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malgorzata Anna F., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

Laura J. H. Solo - 07/10/2018 AccorHotels certified review
« Fine but I was charged twice, once when I booked in February 2018 and again when I checked out on September 30! »

The stay was fine. I will joyed the hotel and it’s amenities. I do believe that I have been double charge though. I am certain that I had prepaid the room when I had booked it last February. I didn’t realize I had been charged again til I had left the hotel. I will be contacting the Accor reservation desk upon my return to Canada on October 16.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura H., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

Rob Business - 06/10/2018 AccorHotels certified review
« Tired hotel. Good staff...bad management »

The hotel is in need of a lot of TLC. Staff overall were very pleasant and can't fault their attitude's at all, but in need of training in some areas, particularly with the bar. The main complaint is that room service orders were not collected by the night staff when left out the night before, which caused great complications in the morning when we had a photoshoot to get to and also trays left outside other guests rooms from the night before had not been collected by 9:30 the following morning...not what I'd expect from a hotel of this calibre. It is clear that the night staff that night did not carry out their duties. Father more their was a large red stain on the carpet of my room that should have been since and dealt with, especially for the price paid. Also in the disabled toilet their appeared to be something that looked like feces on the toilet flush, when I returned to that toilet nearly 3 hours later it had still not been cleaned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert S., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barry Winter General Manager

Anonymous Business - 05/10/2018 AccorHotels certified review

Generally Very good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive W., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

Irene R. Families - 05/10/2018 AccorHotels certified review
« Mrs irene r. »

We and my sister had a lovely time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irene r., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

Sir C. H. Couples - 05/10/2018 AccorHotels certified review
« Staff attitude was not good,especially on Reception »

As we always do with no problem,as Club Accor members at other Sofitel hotels, we asked for a room on a low floor ,near the lift but were given an attic room with a sloping floor on the 3rd floor,away from the lift. When we asked about this at Reception,the Receptionist argued that it was not necessary for us to have a low floor room,even though we are in our late 70s Later I asked a question of a Manager at Reception. He was looking at papers and did not even turn round to speak to me and was very abrupt. We have never encountered lack of service like this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher H., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Barry Winter General Manager

Hazel E. Couples - 03/10/2018 AccorHotels certified review
« Mrs Hazel E. »

The hotel was clean and the staff very friendly. The bed was extremely comfortable. The breakfast was tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hazel E., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Barry Winter General Manager

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