Castle Hotel Windsor - MGallery 4 stars

TripAdvisor rating 4.0/5 2,060 reviews
Castle Hotel Windsor - MGallery
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Hotel extras

  • Events space capable of accommodating 260 guests

  • World-famous Windsor Castle sits directly opposite the hotel

  • 16th century building with original features

  • Central location, with easy access to tourist attractions

  • Wedding facilities onsite, with dedicated wedding planner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Castle Hotel Windsor - MGallery

18 High Street
SL4 1LJ
windsor
united kingdom

Tel: +4401753851577

Fax: (+44)01753856930

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON CITY At 75.8km / 47.1 miles

  • By plane

    LONDON GATWICK At 77.2km / 47.97 miles

  • By plane

    LONDON HEATHROW At 19.3km / 11.99 miles

  • By train

    WINDSOR At 0.01km / 0.01 miles

GPS :51.481717, -0.607413

Currently, close to our hotel

100% Design London

From 18/09/2019 to 21/09/2019

At 27 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 27 km

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 28 km

Bike ride along the canal in Regent's Park

From 01/01/2018 to 31/12/2019

At 32 km

Walk in Primrose Hill

From 01/01/2018 to 31/12/2019

At 32 km

Tour of Covent Garden, London

From 01/01/2018 to 31/12/2019

At 34 km

Platform 9 3/4 at King's Cross

From 01/01/2018 to 31/12/2019

At 34 km

White's Club, gentlemen only!

From 01/01/2017 to 31/12/2019

At 41 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 42 km

Prudential RideLondon Festival

From 03/08/2019 to 04/08/2019

At 42 km

Our accommodations

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton. Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

CLASSIC ROOM, 1 Single Size Bed

  • Max. number of persons: ‌1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

CLASSIC ROOM, 1 Queen Size Bed

  • Max. number of persons: ‌3
  • Area: From 21
  • High speed internet
  • Coffee/tea making facilities
  • Automatic wake up call
  • Phone(...)

SUPERIOR ROOM, 1 King Size Bed

  • Max. number of persons: ‌3
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

ROYAL WARRANT HOLDER DELUXE SUITE, 1 King Size Bed and Sitting area

  • Max. number of persons: ‌3
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Nespresso machine(...)

Our restaurants and bars

MARCO PIERRE WHITE STEAKHOUSE

Type of cuisine: Brasserie

The Marco Pierre White Steakhouse Bar & Grill pairs hearty grill dishes with a wide selection of wines & cocktails from the bar. The menu is filled with old British classics, ranging from steak, warming pie dishes & nostalgic desserts.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

With simple, elegant and inviting decor, the Marco Pierre Bar creates an ambient atmosphere with contemporary lighting. The intriguing artwork brings the rich history the Castle Hotel to life. We offer a wide selection of wines & cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 316 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Castle Hotel Windsor - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,230 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,060 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent position.

TripAdvisor rating 4.0/5

clupin2019 Couples - 11/07/2019 TripAdvisor review

We were surprised how incredibly quiet our room was considering the hotel's high street position. With the lack of noise and brilliantly comfortable bed we had 3 wonderfully restful nights.Great breakfasts,very friendly service.

Dear clupin2019, Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. Your comments are much appreciated, and we hope that we have the opportunity to welcome you back for another very memorable journey with us. Yours Sincerely, Lana El Zir Guest Relations Executive

Nice hotel but slow service

Customer review rating 4.4/5

Sue Business - 08/07/2019 AccorHotels certified review

Nice room. Good helpful bar staff. Slow check in, not enough people to serve. Only 2 and busy time. Slow breakfast staff, waited along time to be seated and for toast/tea to arrive. Very slow check out took nearly 30mins for my colleague and I. Address was missing on invoice when specifically asked for it, took long time to resolve then noticed points card no. not showing on there despite giving to lady on check in and I was told to claim myself online. Person was in training so expect teething problems but he could have been helped more by his colleague. 3 people on the desk when 1 is training would be better as the other person didn’t have time to help. Nice hotel though and would stay again because of location.

Customer review rating 4.4/5

Anonymous Couples - 08/07/2019 AccorHotels certified review

A perfect location for a stay in Windsor.

beautiful and comfortable rooms

Customer review rating 4.4/5

Erica Families - 08/07/2019 AccorHotels certified review

Beds were extremely comfortable. Room(s) were beautiful. Having two adjoining rooms was ideal for us. Front desk was attentive and friendly though we should have been advised to meet our taxi elsewhere during the changing of the guard to avoid stress. I wish we could have stayed longer. I would highly recommend this hotel to others.

A very pleasant and positive experience.

Customer review rating 4.4/5

Joe G. Couples - 08/07/2019 AccorHotels certified review

The staff could not have been more courteous and helpful. Beautiful accommodations. Food was excellent, and room was comfortable. Hotel is in ideal location right across the street from Windsor Castle.

Great location, staff attentive and good food.

Customer review rating 4.4/5

Anonymous Business - 08/07/2019 AccorHotels certified review

Very comfortable and hotel and staff were lovely.

Not very good

Customer review rating 4.4/5

Anonymous Couples - 08/07/2019 AccorHotels certified review

Noisy bedrooms, poor quality breakfast, untrained staff

The absolute best staff and service around.

Customer review rating 4.4/5

Anonymous Couples - 08/07/2019 AccorHotels certified review

This hotel, by far, boasted some of the best staff and service I have ever experienced. The hotel itself was okay (encountered some issues with cleanliness and maintenance), however, that can all be ignored due to the staff. Everyone was extremely accommodating, kind, and they went above and beyond to ensure a positive experience.

Great place to stay.

Customer review rating 4.4/5

P. J. D. Couples - 07/07/2019 AccorHotels certified review

We very much enjoyed our anniversary stay here. The staff were, without exception, helpful & friendly without being over the top. Nothing appeared to be too much trouble to make our stay a memorable one for all the right reasons. Food was very good, drinks not too frightening ! Our room, on the 3rd floor ( they have a lift) was quiet & fairly spacious & the bathroom, while not enormous, was sufficient in size. The hotel is Situated right opposite the castle, so it is great for a visit & to watch the Queens Guards marching up the road for changing of the guard.

Generally smooth sailing and pleasant

Customer review rating 4.4/5

Ak Business - 07/07/2019 AccorHotels certified review

Spent two nights at the Castle Hotel for a conference. Generally had no issues - the staff were friendly and helpful and the conference spaces were good. The beds in the rooms were a little bit too soft for my liking. The drinks at the bar were great. Also special shout out to Oz at reception - what a fantastic guy. Incredibly friendly, incredibly helpful, and I just want to specially recognise his efforts.

Customer review rating 4.4/5

Anonymous Solo - 07/07/2019 AccorHotels certified review

The stay was lovely however it would have been helpful to know in advance that there are feather pillows on the bed as I'm allergic to them and even after asking for them to be changed they weren't. I also asked for a fan as it was so hot and that didn't arrive either. Plus the air con wasn't very effective.

Lovely hotel in great location with outstanding breakfast

Customer review rating 4.4/5

Karen Families - 07/07/2019 AccorHotels certified review

The hotel lobby, bar and dining room were all beautifully decorated and well staffed. The rooms were a bit small, but nicely appointed. Hotel management had to handle an unfortunate drunk in public situation, along with the police, but did so in a discreet manner.

Very well looked after by a very attentive and pleasant staff.

Customer review rating 4.4/5

J H. Couples - 06/07/2019 AccorHotels certified review

We received excellent attention from one member of staff in particular (Oz), who was particularly helpful and made our stay a memorable experience.

Castle Hotel Visit

Customer review rating 4.4/5

Les G. Couples - 06/07/2019 AccorHotels certified review

The hotel was extremely comfortable, especially the Air Conditioning. Staff was superb, and the orange juice for breakfast was the best we have ever had anywhere. Rooms were very comfortable.

Dear Leslie G., We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. It was a pleasure to have you as one of our guests. I would like to thank you for the kind comments in regards to the quality of our service. As we always strive to ensure that every guest has a pleasant and memorable stay with us, we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186419-d192494-Castle_Hotel_Windsor_MGallery_Collection-Windsor_Windsor_and_Maidenhead_Berkshire_England.html, as I am sure our team would be delighted to see your comment on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Guest Relations Executive

Mrs p.

Customer review rating 4.4/5

Joan P. Friends - 05/07/2019 AccorHotels certified review

Room and service good but food disappointing

Dear Joan p., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. I would like to take this opportunity to apologise that your breakfast experience did not meet your expectations as we strive to provide a high quality service for all guests and to hear that we failed on this occasion is disappointing. Please rest assured that your feedback has been forwarded on to our Food and Beverage Manager in order that she may take your comment on board and prevent future occurrence. Once again, thank you for bringing your thoughts to my attention. It is feedback from guests like yourselves that enable us to continue with the MGallery Hotel Collection standards of service for all our guests. Sincerely, Lana El zir Guest Relations Executive

Satisfactory

Customer review rating 4.4/5

Anonymous Couples - 05/07/2019 AccorHotels certified review

Reasonable

Dear Kevin R., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Accordingly, I have sent you an email directly as it is our wish to fully understand where we did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lana El Zir Guest Relations Executive

Lovely hotel, disappointing service

Customer review rating 4.4/5

Jo Friends - 04/07/2019 AccorHotels certified review

When we arrived our reverted (paid for) parking space had been taken by another user. Nothing was done to identify/ remove the car in the space and we were told to park elsewhere and still charged for the reservation. Our booking had been mistakenly processed for an extra night, despite the confirmation we received from the agent showing the correct booking information. There did not appear to be sufficient staff in the bar area in the evening and also in the breakfast room the following morning. At breakfast no-one was available to seat us and it took a very long time to order tea and coffee as staff appeared over-worked. There appeared to be a large function on that evening, and there were several rowdy guests. One woman was knocking loudly on the room door next to ours at 3am. When I looked outside to see if she was knocking on our door she was naked and then started screaming and kicking at the door. We called reception to report a disturbance but she had disappeared by the time someone came. The hotel itself was nicely furnished with a great location, and our evening meal in the restaurant was very enjoyable and although this was the same restaurant as the breakfast one, staffing/ booking levels accommodated a much better level of service.

Dear Billy W., Thank you for taking the time to provide feedback regarding your recent stay at the Castle Hotel Windsor - MGallery Hotel Collection, all guest feedback is greatly appreciated as it allows us to continually review and improve our services and facilities. I was sorry to learn of your disappointments regarding your arrival experience and I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Please rest assured that your comments has been forward on to our Front Office Manager in order that she may take your comments on board and take the necessary corrective action. There is however no excuse for bad service and please let me assure you that our Food and Beverage Manager has personally conducted some retraining with the breakfast team members and supervisors to ensure the service issues you experienced have been resolved. Once again, please accept my sincere apologies for our shortfalls. I very much hope to welcome you back to Castle Hotel Windsor again in the future, so that you are able to experience the high standard of service and value that the MGallery brand is renowned for. Sincerely, Lana El Zir Guest Relations Executive

Overnight stay

Customer review rating 4.4/5

Jenny Friends - 04/07/2019 AccorHotels certified review

One night stay with a friend, very comfortable, welcoming and clean

Dear Jennifer S., Thank you for taking time to share your thoughts and experiences of your recent stay at the Castle Hotel Windsor – MGallery Hotel Collection. I was delighted to read you thought our rooms were well appointed, comfortable clean and tidy. We strive to ensure that every guest has a pleasant and memorable stay with us and we are very happy that this was the case for you. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186419-d192494-Castle_Hotel_Windsor_MGallery_Collection-Windsor_Windsor_and_Maidenhead_Berkshire_England.html, as I am sure our team would be delighted to see your comment on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Guest Relations Executive

Great hotel and service

Customer review rating 4.4/5

Julie Couples - 04/07/2019 AccorHotels certified review

Lovely room Great service

Dear Julie G., Thank you for providing us with some valuable feedback. We are glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. We would very much appreciate it if you could also share your positive comments through the following link, https://www.tripadvisor.co.uk/UserReviewEdit-g186419-d192494-Castle_Hotel_Windsor_MGallery_Collection-Windsor_Windsor_and_Maidenhead_Berkshire_England.html, as I am sure our team would be delighted to see your comment on TripAdvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lana El Zir Guest Relations Executive

Disappointing

Customer review rating 4.4/5

Kirsty B. Couples - 04/07/2019 AccorHotels certified review

When we arrived, I had prebooked a reserved parking space. The reserved sign was in the car park but somebody else had parked in the space, leaving us with nowhere to park. We advised reception but they basically said it was tough. This left us hanging around for over 2 hours to try to wait for a space for us to move our car in to. Of course though we were still made to pay the reserved rate, even though we had no reserved space. I appreciate the hotel can't anticipate behaviour of other guests if they want to behave in this way, but they could have dealt with it much better. Also, when we were trying to check in, the hotel incorrectly had us down for 2 nights instead of 1, which was no big deal, but we were then told they wanted to serve other people instead of dealing with us so we had to go through to the bar and wait. I found this a little odd as it was the hotel's mistake and we were at the front of the queue so I feel they should have continued to serve us. The room was nice, and the service in the Marco Pierre White restaurant on the Saturday evening was good, so we were starting to forget about the check in experience. However, at 2am we were awoken by a lady with no clothes on screaming and shouting in the corridor. It wasn't something I expected from a hotel run by Sofitel. To top it all, when we arrived down for Breakfast on the Sunday, we were absolutely disgusted with the service. We hadn't stayed at the hotel before so we weren't sure if we could find our own table and just sit down, or if we needed to wait to confirm our room number with someone. It almost became a game between us where we were counting the amount of times staff looked at us waiting but didn't come over or indicate for us to sit down once. Eventually we just sat ourselves down; so anybody could have walked in off the street and eaten breakfast for free. Seemed a bit odd to me. Still, nobody came over to speak to us. There was no tea or coffee that we could see that we might be able to help ourselves to. When a waitor walked past, I stopped him and asked him 'do we help ourselves to food' to which he just said 'yes'. I thought my question may have prompted him to communicate properly, but no such luck. I then followed up with 'is there any tea or coffee?' to which he replied 'yes'. It took me probing him and questioning him for a good few minutes before he admitted that we had to order tea or coffee through a waitor, but still didn't offer to take our order. It was laughable. We got up and left in the end and went out and paid for breakfast elsewhere. Finally, when we checked out, we obviously settled our balance at check out (on Sunday 30th June). I then got an automated email on Tuesday 2nd July advising I'd be sent an invoice for me to settle. I replied straight away asking for confirmation considering I'd already settled the bill, but 48 hours later I've still had no response. We stay with Sofitel a lot. I am amazed that the Sofitel name is associated with this hotel and service.

Dear Kirsty B., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As we aim to exceed our guests’ expectations, it is clear that on this occasion we seemed to have fell short. I was sorry to learn of your disappointments regarding your arrival experience and I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Please rest assured that your comments has been forward on to our Front Office Manager in order that she may take your comments on board and take the necessary corrective action. There is however no excuse for bad service and please let me assure you that our Food and Beverage Manager has personally conducted some retraining with the breakfast team members and supervisors to ensure the service issues you experienced have been resolved. Once again, please accept my sincere apologies for our shortfalls. I very much hope to welcome you back to Castle Hotel Windsor again in the future, so that you are able to experience the high standard of service and value that the MGallery brand is renowned for. Sincerely, Lana El Zir Guest Relations Executive
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