Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

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4.0/5 1,771 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Our 108 bedrooms follow the flowing Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design - and guests can stretch out on magnificent beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air Cooling System
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,399 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,771 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
D W. Families - 18/02/2018
« A very pleasureable stay with excellent service throughout. »

A lovely hotel that is really well run with excellent accommodation. The staff are aways available to help with any request that you have and nothing is to much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek W., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Richard W. O. Families - 17/02/2018
« EXCELLENT HOTEL »

Wonderful hotel with friendly staff and a breakfast that is top notch. The location is great. We were there for an Honours Investiture at Windsor Castle and this hotel is perfectly placed. The only very slight niggle was that our room was a bit warm despite setting the air con to only 16 degrees - it was definitely warmer than that, making sleeping a bit tricky.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackie W., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Annette Couples - 17/02/2018
« Comfortable, friendly and staff couldnt do enough for us »

Warm and friendly welcome from the man who assisted us to park in the hotel car to the reception staff. The room was very quiet, warm and comfortable. Everything we required was in the room. A lovely welcome plate of fresh fruit was brought to the room just after our arrival. Breakfasts and bar snacks were excellent, well presented, well cooked and well served. Family and friends joined us in the bar for snacks and drinks and were also welcomed. Bar staff were very friendly. An all together good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annette H., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Paul G. Business - 17/02/2018
« Comfortable stay »

Pleased to be able to park, have had issues before and signposted to a car park some way away. Room was well equipped and spacious. Room temperature far too hot and air conditioning appeared programmed and did not respond to attempts to reduce room temperature

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pau G., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Mra L. Families - 16/02/2018
« Mrs L. »

Everyone was extremely helpful and the room comfortable although a little small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew L., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Keith Families - 16/02/2018
« Lovely ambience with helpful staff »

Had a very comfortable stay. Only one minor complaint. That in the "accessible room" the space between the mini bar unit and the bed was very tight for a wheelchair to negotiate .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith C., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Natasha M. Business - 16/02/2018
« Mrs »

Enjoyable. Great food. Room and facilities very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natasha M., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Steph F. Couples - 14/02/2018
« Delightful staff. Marvelous hotel »

Much better than expected. The young lad running the car park on 12/13 February was polite and very efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon F., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Jb Business - 14/02/2018
« Pleasant and comfortable »

Staff were extremely friendly and helpful. Great night sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet B., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Mei Business - 12/02/2018
« Clean and tidy »

Staff is very helpful to carry the luggage up to the stairs. Hotel is very clean and I would recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mei Quen T., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
James E. Families - 12/02/2018
« a pleasant evening »

room was good, reception was good, food ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear James e., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Jo Couples - 12/02/2018
« Lovely hotel, great location »

We found the staff at the hotel very helpful and friendly. The room was clean and as spacious as you would expect for a centrally located hotel. Really close to the Castle and museum and plenty of pub's, bar's and restaurants near by. Bar staff were a little slow but we were in no rush... Did not use the restaurant as there was nothing for veggie's, (being a steak house we did not really expect there to be) but maybe a few options other than two mushroom dishes would not go amiss.... Overall a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanne B., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
G C. Couples - 12/02/2018
« Wonderful service all round »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian C., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
O. A. Business - 12/02/2018
« Great Experience »

The rooms are great, meals great and reception was wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. O., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Anonymous Couples - 11/02/2018
« Lovely hotel, great location. »

First anniversary short break, lovely gift of fresh fruit and macaroons sent to room. Very good breakfast, attentive staff. Nice, quiet room but view a bit disappointing. Very relaxing weekend, tainted by car park issue. Upon arrival, shown car park space (that we had pre booked for £29 per day). The space would slow for another car to block us in. Asked car park attendant what would happen if we were blocked in; told the hotel keep all vehicle details and keys. Came to leave mid morning and were blocked in; told hotel had no idea whose car it was, could have been member of public, and no way to locate owner or move car. Extremely disappointed with this false information and lack of contingencies, particularly after paying such a high fee to guarantee parking. By chance, a short time later, the owner moved the car of their own accord. The hotel had absolutely no control of the situation and it was a very stressful end to the weekend as we had to return home for a specific time for work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca F., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
John N. Couples - 10/02/2018
« accomodation for permanent wheelchair user not satisfactory »

accommodation for permanent wheelchair user not wheelchair friendly. insufficient space in b/room for turning. heights of furniture all wrong. bed height extreme for transfer purposes made even more difficult by insufficient bed side space to facilitate safe movement. bathroom shower ok but toilet too low for transfer almost impossible for someone with restricted movements. sink ok for 5 year olds who want to use for hand wash, for adults with chair access required impossible, miniscule...!!! no immediate storage for toiletries. washing area facilities poor. food very expensive i.e. a typical evening meal for wife and i £120 +

Our hotel has responded to the review
Our hotel has responded to the review

Dear John n., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. I will share your comments and concerns with our team. I am sure that this feedback will serve as an a tool for us to improve as all of our staff strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we will have the opportunity to welcome you back. Sincerely, David Hayden General Manager

AccorHotels certified review
Doug B. Business - 09/02/2018
« Had a wonderful experience at the Castle Hotel! »

Had a wonderful experience! The staff was excellent and the location was spectacular.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles D B., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Skl Business - 08/02/2018
« Very welcoming and cosy - super good beds! »

Great beds and a very vosy hotel for a business trip I really enjoyed staying! Thanks Only during breakfast there was a cold draft in the room. Bad choice of table from my manager as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sylvia Elke K., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Anonymous Business - 08/02/2018
« mixed experience between great food & restaurant to old meeting rooms. »

Food great, Restaurants nice. The meeting room and the rooms wuite old fashion. Reall needs refurbishment. The windows are very old and hence also cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie G., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Chanda Families - 08/02/2018
« Great Stay »

Perfect place to explore Windsor. Modern rooms and spacious. We travelled for 5th anniversary weekend with our newborn and staff went out of their way to accommodate us. The porter was excellent arranging our parking, taking our bags to the room and also setting up a travel cot! Reception laid on a fruit and chocolate basket for our room with a hand written note wishing us a happy anniversary and a happy stay! Another nice touch. The breakfast was excellent with a selection of hot food and the continental stuff. Service was prompt. Lastly the bar! This was well stocked and the gentleman man serving us had great sense of humour and professionalism. We stayed in Friday 26 January 2018. We will definitely use this place as our base when we return to Windsor in the summer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chanda M., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

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