Hotel - Castle Hotel Windsor - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

18 High Street 
SL4 1LJ  WINDSOR
UNITED KINGDOM

1,665 reviews
TripAdvisor Rating Based on 1,665 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Our 108 bedrooms follow the flowing Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design - and guests can stretch out on magnificent beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air Cooling System
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,496 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,665 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Xuetong W. Families - 22/07/2017
« Great staff! »

The staff at the reception are sooooo great and very patient! We've got impressive services. And the soap smells very nice. Except that the quilt is a little dirty and in the morning a moth appeared in the bathroom.

AccorHotels certified review
Mrs Y. P. Couples - 21/07/2017
« Mrs »

We had a lovely time and the hotel was situated per

AccorHotels certified review
Nicky Business - 21/07/2017
« Good staff, breakfast very good, rooms clean but need a desk »

would like to have a better table in the room to work at - the room felt a little empty

AccorHotels certified review
Artumarto Solo - 21/07/2017
« Very good »

Hotel has good staff, attention to detail and has updated its rooms

AccorHotels certified review
Stevem Business - 20/07/2017
« A great place to stay! »

The Hotel is well situated for the sights of Windsor, but because I was on business I didn't get to enjoy them.

AccorHotels certified review
Jayne K. Couples - 20/07/2017
« Mrs »

Very good situation. Staff friendly and helpful. Room clean. Lovely birthday platter in room

AccorHotels certified review
Mark Couples - 19/07/2017
« Excellent staff »

Stay was very good. Decor was good. Reception staff were very helpful especially when I had made an error in the booking (can't remember the name of the lady at check in but it began with an E. She was very helpful and polite in rectifying an error I had made when booking and provided excellent service.)

AccorHotels certified review
Claire Couples - 18/07/2017
« Satisfying stay at the hotel »

No formal check in desk which was unusual. Room was nicely decorated. Small but well fitted bathroom. Bed not comfortable and pillows awful. Not a good nights sleep at all. Feather pillows with no choice of others.

AccorHotels certified review
E Families - 18/07/2017
« How is this hotel rated 4.5 stars? »

Excellent location and thoughtful staff. The hotel has almost no amenities: no pool, no spa, no doorman, no staff to help with luggage (I was travelling with children and a senior so the person at the front desk offered to leave his post and help us), no concierge. It is a pretty looking hotel in a great location but how is it rated 4.5 stars?

AccorHotels certified review
Rodina Y. Families - 18/07/2017
« Extremely excellent.  »

Extremely friendly and helpful staff. Excellent quality hotel.

AccorHotels certified review
Michael H. Couples - 18/07/2017
« Poor room, poor service, though nice staff. Very disappointed. »

Room was hugely expensive, and yet very small and very bland. Bathroom I think smallest I've ever stayed in. The room key didn't work - each time we returned had to take a member of staff with us to enter. No room service breakfast menu in room Room service - whenever calling reception or room service, phone would have to ring for about 3/4 mins before answering. Room service - one of dishes wrong. On return other dish was cold. The humous/pepper sandwich appalling. Very small amount of filling, 2 bits of what looked like sliced basic bread, a few crisps and a bit of salad. For a 4 star hotel, possibly the worst room service meal I've ever seen. Leaving the following day, car park key didn't work - had to buzz for assistance. This having been advised to pre book parking day before as car park would be full. It was half empty. This advice I understand, but on top of all else, not happy. In general the blandest room I've ever stayed in at a top class hotel. And all of the above just about understandable, acceptable (again, staff could not have been nicer), if not for the room's huge price. Very very disappointed. Won't be returning.

AccorHotels certified review
Nich Families - 16/07/2017
« Excellent food, service and very clean »

Loved staying here! Staff were so friendly and extremely helpful! Restaurant food was amazing even Breakfast was beautifully displayed! The Classic Queen Room was adequate size, the huge big bed was fab and the room was able to fit the folding bed for our 6 year old who was treated like a princess might I add. The only down side was the bathroom was quite small but on plus side it had both shower head and spray which is ideal. Overall we had an amazing time at this hotel and Windsor itself as the castle is literally across the street as well as sight seeing bus, Thames is 5 mins walk and bus for legoland passes outside door. Thank you for a wonderful, memorable holiday!

AccorHotels certified review
A R. Couples - 16/07/2017
« Mr A Russell »

Location excellent. Disappointed that our room was not ready until 5.00 as we had travelled several hours from north wales that day. We were offered a complementary drink in the bar while we waited for about an hour. Breakfast was very nice although we had to sit in the bar as the was no room in the resturant. Again this was okay but the table we were sat was quite low and not very big. The was very little room on the table once tea and toast was bought to the table. I suppose I should of complain when we were asked if our breakfast was okay. Lovely hotel and staff very friendly. Overall disappointed .

AccorHotels certified review
Lawrence F. Couples - 16/07/2017

very good experience - accomodation & service

AccorHotels certified review
Richard Business - 16/07/2017
« Great location for this hotel »

Pleasant staff complimented this slightly tired hotel with the best location in Windsor

AccorHotels certified review
Jnn Families - 15/07/2017
« Very good Hotel in Excellent location  »

No fuss, efficient check in with friendly staff. The Hotel staff had arranged an airport transfer which went very smoothly. Room was clean and spacious enough with good amenities. Breakfast was excellent and served in a very pleasant room overlooking the High Street. The evening bar service was fairly ordinary with the staff appearing disinterested ... but this was not a major issue. Check-out was fast and efficient with a very helpful concierge.

AccorHotels certified review
Nelson Families - 15/07/2017
« Room up this stair with a 4 years and a stroller »

How would feel to carry a 35 lbs kid up a flight of steps and then the stroller?

AccorHotels certified review
Njpl Couples - 15/07/2017
« Last minute save »

We arrived a day early in Windsor by error. This hotel put us up when our other hotel had no room. The accommodation was in the handicapped room. We prefer a shower to a tub so that was great. The arrangements for a possible deaf guest were exceptional though we are hearing. I work with the deaf in the USA. And had never seen the sophistication of the arrangements for a deaf guest in case of fire, etc. excellent. The breakfast was totally amazing and perfect. The location is second to none for the tourist

AccorHotels certified review
Rob S. Couples - 15/07/2017
« Very nice small room »

Excellent service but I failed to check room size, I would have paid more for a larger room.

AccorHotels certified review
Lynn N. Families - 15/07/2017
« Mrs Nuttall »

Very pleasant...staff helpful and polite.An excellent location.good breakfast..

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