Hotel - Castle Hotel Windsor - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

18 High Street 
SL4 1LJ  WINDSOR
UNITED KINGDOM

1,683 reviews
TripAdvisor Rating Based on 1,683 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Our 108 bedrooms follow the flowing Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design - and guests can stretch out on magnificent beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air Cooling System
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,626 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,683 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Steve W. Couples - 16/08/2017
« A great hotel, excellent location. »

A top class hotel with excellent service. Comfortable quiet rooms with all the facilities needed to give a great stay. The hotel is located in a brilliant position to enable guests to walk to all parts of Windsor with ease and the icing on the cake is that on Monday mornings the guard change from the castle marches with a band right past the hotel. One downside we found was that for both mornings we stayed the breakfast was Luke warm at best and on the second morning really quite cold. The heater plates on the buffet are clearly not doing their job and this does need addressing as the food is excellent apart from that.

AccorHotels certified review
Kim Business - 16/08/2017
« Poor check in experience »

My room was booked on a corporate rate with guaranteed late arrival as I was arriving from the US early in the morning. When I arrived, my room had been cancelled. Instead of offering any type of apology, the front desk agent continually blamed me for the problem while fumbling to find me a room for 20 mins. I was charged for the previous night. I have asked the admin who requested the booking to follow up with Eton Travel to ensure this doesn't happen to my colleagues in the future when booking accommodation at your hotel.

AccorHotels certified review
Jane H. Couples - 16/08/2017
« Elegance and charm »

A wonderful stay - again. Lovely, helpful staff, nice breakfasts with plenty of choice, beautiful room with a fantastic view of the castle and a great bar for relaxing in at night with brilliant staff who contribute to the whole atmosphere.

AccorHotels certified review
Jamil B. Families - 16/08/2017
« Trip I will remember ... »

It was wonderful to stay there . Staff was helping specially the front desk man Hamza is an asset to the management .

AccorHotels certified review
Anonymous Couples - 15/08/2017
« Good »

Very nice hotel with pleasant staff and good food

AccorHotels certified review
David W. Couples - 15/08/2017
« JUST OK »

Nothing exceptional. Comfortable rooms in a good location. Bar staff ( except the Scottish guy ) at lunchtimes did not offer a table ordering service as they were to busy chatting amongst themselves. Much improved though with the Scottish guy. Chateaubriand in the evening was disappointing for £59 as it was no bigger than a standard fillet steak ! Rooms not made up until late PM.

AccorHotels certified review
Mrs R. Couples - 15/08/2017
« Lovely hotel great location »

Very nice Comfortable bed but only thing not happy with .. was no hot water in the morning for my shower!

AccorHotels certified review
Hilary Friends - 14/08/2017
« Extremely comfortable hotel »

Very good service. Clean , comfortable and well appointed room and bathroom. Excellent breakfast. Very good location. Would have appreciated more milk portions in the room.

AccorHotels certified review
Deb G. Business - 14/08/2017
« Disappointed »

Stay often in Sofitel brand hotels and this one did not stack up to the service and quality experienced at other locations. Bar service was excellent however Breakfast service was particularly poor. Needed to flag down staff to get any coffee and/or order food. Room was good but finding hair in both the sink and towels on check in did leave me a bit concerned about cleanliness. Overall, location was good but service and cleanliness a bit subpar.

AccorHotels certified review
M C. Couples - 14/08/2017
« Enjoyable stay »

This time no biscuits !

AccorHotels certified review
Dennisb Families - 14/08/2017
« Reliable comfort in the center of Windsor »

We asked for quiet room, and got one toward the back of the hotel, since our grandson doesn't handle street noise (especially sirens) well. It was a comfortable, well appointed space for us, in the heart of bustling Windsor. The cot-size chair bed was already made up for our grandson. The luggage service (up a flight of stairs) provided by the person at the registration desk was especially helpful. A wonderful first night for our two-week trip to England!

AccorHotels certified review
Anonymous Business - 14/08/2017
« manager »

The stay was good however, the housekeeping could be improved. The bathroom was cleaned and the bed was made everyday but they didn't tidy up the room to well itself.

AccorHotels certified review
Mrs T. Families - 14/08/2017
« Ideal for sightseeing »

Excellent hotel right on the High Street and close to the Castle. They have secure parking, albeit expensive. Rooms clean and well laid out. Shower very good. Comfortable bed. One niggle - no Radio 4. Good breakfasts ands we ate in the restaurant one night which was very good.

AccorHotels certified review
F. H. Couples - 13/08/2017
« As usual very good »

Nice all round

AccorHotels certified review
Mark M. Families - 13/08/2017
« Great property and location »

Love the John Chatter and John Close rooms, front desk staff great. Housekeeping inconsistent and service is generally slow, comes across as not enough staff to manage

AccorHotels certified review
Dr J. Business - 11/08/2017
« Up your standard! »

Disappointing - staff young and inexperienced. Powder eggs for breakfast. Bitter coffee. Sooo far away from the magical experience of Sofitel Berlin!

AccorHotels certified review
Anonymous Couples - 11/08/2017

It was a great stay in a hotel we knew well, under new management.

AccorHotels certified review
Andrew M. Families - 10/08/2017
« Forgettable »

The stay was reasonable, but not what I have come to expect from MGallery hotels, based on previous stays. The hotel was nice and the staff at reception, particularly in the car park were very good. However, the cleaning of the room was far from acceptable, with the carpet being dirty and the corners of the room being very dusty. Further to this, the water was replaced the first day, but not the subsequent days, the tea was not replaced and the tea cups and spoons were not cleaned/replaced. The latter was particularly important to me as I was travelling with my 2 year old son, who ate with the spoons. I always needed them urgently, so I ended up washing them myself rather than calling reception. These points may only be small details, but at this price point and level of hotel, it is the details that matter. Following this stay, I find that the overall experience is not worth the price paid. It is therefore unlikely that I will stay at your hotel on future visits to Windsor.

AccorHotels certified review
Andrew Couples - 09/08/2017
« Excellent standard suites with marvellous facilities »

This hotel is in a excellent position for any guests who are thinking of visiting Windsor for a sightseeing trip , right opposite the famous Windsor Castle. With the option of booking a car park space which is a must if you have ever visited Windsor before where finding a car park space is sometimes really hard to come by.

AccorHotels certified review
John Couples - 09/08/2017
« Excellent stay »

This was the first time I stayed here is a few years and the changes are impressive. The rooms were great, the location fantastic and the staff was very responsive.

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