Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

4.0/5 1,982 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 110.00 GBP Non member rate
From 104.50 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,671 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,982 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Viv Families - 13/02/2019 AccorHotels certified review
« Extremely attentive & helpful staff »

Treated my Mum to a stay with you & at 91 unstable on her feet but your staff made it so much easier for me with all their help

Peter Couples - 13/02/2019 AccorHotels certified review
« 1 night stay »

Excellent,staff from reception to bar staff all very helpful couldn’t do enough to help ,had a problem in room with heating reception staff came to room install fan when we were out left patio door open to call room down and went back later and shut door etc ,just couldn’t do enough to solve the problem

Ashley O. Couples - 12/02/2019 AccorHotels certified review
« Exemplary staff, good breakfast, super comfortable bed »

Faultless Really welcoming staff throughout, great location and superb pillows!

Georgie P. Couples - 12/02/2019 AccorHotels certified review
« Execellent service »

Would like to give good feedback to Jake and Harrison that worked on the bar, had lovely drinks and they looked after me very well and had amazing energy and attitude! Would like to past this feedback to them. Over all the front of house and house keeping were brilliant.

Anne Couples - 12/02/2019 AccorHotels certified review
« Great »

Great location,lovely room

Anonymous Couples - 12/02/2019 AccorHotels certified review

Hi, there were some good things and not so good things. The location was perfect. However, getting twin beds, when a Double bed or queen was requested was not. Also instructions on how to use the car park was not clear. Have been staying there for the last years because of location to the Palace and the shopping areas. Would love to continue to stay there, but just need to brush up on the service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhys S., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Wu Guest Relations Manager

Anonymous Business - 12/02/2019 AccorHotels certified review
« Comfortable, but room was a trek »

Room was clean and nice...but had to go up 2 flights of stairs to get to my room and through 3 hallways

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca Adriana C., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have noted on your room preferences on your profile, as we do have rooms available in the main building as well. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please feel free to contact me directly at h6… for your future stay, and I will personally ensure that you have an enjoyable visit. Sincerely, Bianca Wu Guest Relations Manager

Anonymous Families - 12/02/2019 AccorHotels certified review
« Enjoyed our break »

This was our fourth stay. Room was not as good as expected. We had to make our daughters bed each night. Staff very friendly and helpful. Lift broken down wasn’t good.

Christine Y. Families - 12/02/2019 AccorHotels certified review
« Very comfortable hotel steps from Windsor castle »

After a warm welcome we were shown to our room. I rang in advance to request adjoining rooms & not only were the rooms next to each other they were interconnecting so we had loads of space. In addition I had mentioned the trip was for my husband's birthday & I he was surprised by a lovely cake & fruit gift with "happy birthday" piped on the plate + a card which was a nice touch. The rooms were very comfortable & quiet ... best night's sleep ever! Our room was in need of a little TLC but was spotlessly clean. We had breakfast in the Marco Pierre-White restaurant which was fresh & the ingredients were of good quality. All members of staff I met were very smiley & helpful. I wouldn't hesitate to return ... loved it!

Lynn Couples - 12/02/2019 AccorHotels certified review
« Excellent hotel in brilliant position »

Arrival was painless, parking spot reserved and well signposted. Excellent help from doorman - ?Martin ( apologies if I have his role title and/or name wrong). Classic room was clean, well decorated with everything we needed Bathroom spotless

Louise F. Business - 10/02/2019 AccorHotels certified review
« Fantastic stay and staff were super »

Really great thank you

Erez E. Business - 10/02/2019 AccorHotels certified review
« booked handicapped room , no handicapped room was available - i travel with wheel chair »

worst ever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Erez e., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am terribly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our reservations department to prevent future occurrence. I understand you may be hesitant to return to for a future stay, but it is my hope that we are able to restore your faith in us. Please contact me directly at h6… should there be anything I could do for you retrospectively. I look forward to hearing from you, and thank you once again for your valuable feedback. Sincerely, Bianca Wu Guest Relations Manager

Nila P. Business - 10/02/2019 AccorHotels certified review
« Attention from the moment I entered »

I was greeted by a very helpful concierge, who took the long dress as I was trying to carry with my bag, took them both to the room while I was checking in. Nothing was too much of a problem

Jose L. Business - 10/02/2019 AccorHotels certified review
« Delicious for holidays, not so practical for business »

Gentle staff, nice building in a beautiful place, nice restaurant, the bar invites you to stay. Comfortable bed and bathroom. I only have missed a table to work with my laptop and some more room for my clothing.

Anonymous Families - 08/02/2019 AccorHotels certified review
« Friendly and efficient service from all. »

Our stay in Windsor was in order to attend our son's funeral. The staff at the Castle Hotel were extremely sympathetic and supportive in these difficult circumstances.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter W., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. We were glad that we were able to help make your stay as comfortable as possible during your trip. On behalf of the team here at the Castle Hotel, I would like to extend our most sincere sympathies again to you and your family during the difficult period. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Sincerely, Bianca Wu Guest Relations Manager

Kerry P. Couples - 07/02/2019 AccorHotels certified review
« Lovely experience with great staff »

Charming hotel so terribly full of history. Perfectly located. One night was a completely inadequate stay. We need much more time there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry P., Thank you for sharing your comments with us, we are very pleased to know you've spent a fantastic weekend here at the Castle Hotel Windsor - MGallery by Sofitel. The history of the hotel starting as the Mermaid Inn in the 1600's is one of my favourite aspects of the hotel, and we are delighted to know that you were also able to share a bit in our long-standing heritage. Thank you again for sharing your experience, and we look forward to having the pleasure of welcoming you back in the future! Sincerely, Bianca Wu Guest Relations Manager

Charles F. Couples - 06/02/2019 AccorHotels certified review
« Very convenient hotel »

Conveniently situated for sightseeing. Room could of been cleaner. Cooked breakfast just warm, Chef cannot cook scrambled eggs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey F., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. Our location, is indeed a popular one, and I am glad to hear that you were able to make the most out of your visit. In regards to the housekeeping and breakfast disappointments, I am very grateful for your feedback. We will be investigating with the respective departments and it is feedback like yours that allow us to strive for continuous improvement. Thank you again for sharing your experience, and we to have an opportunity in the future to better serve you. Sincerely, Bianca Wu Guest Relations Manager

Suvi Families - 06/02/2019 AccorHotels certified review
« fantastic location, beautiful interior and extremely friendly service »

The stay was extremely nice and service extremely friendly. Rooms spacious, recently renovated and very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suvi S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Y. Couples - 06/02/2019 AccorHotels certified review
« Nice stay in Windsor »

Good as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Song Y., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Derek T. Couples - 05/02/2019 AccorHotels certified review
« Brilliant weekend break »

From the minute we were greeted by your concierge Martin, to our drinks at the bar and afternoon tea by Chris to checking out with Ennise all the staff we encountered were polite, knowledgeable and friendly. The afternoon tea was superb and excellent value for money, we also really enjoyed the two dinners in your restaurant. Our room 204 was also very good and spotlessly clean. An all round great break, highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek T., Thank you for taking time to share your thoughts and experiences of your weekend stay at the Castle Hotel Windsor - MGallery by Sofitel. I'm pleased to read that you did enjoy the service that was provided by the staff and that Martyn, Chris and Enisse made your stay even more enjoyable. I will provide your feedback and ensure they all receive recognition from the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Bianca Wu Guest Relations Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 110.00 GBP Non member rate
From 104.50 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates