Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

4.0/5 1,943 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,467 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,943 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mike C. Couples - 05/12/2018 AccorHotels certified review

Thank your staff for the excellent service at this hotel.

H. Couples - 05/12/2018 AccorHotels certified review
« Nice hotel, shame I got charged twice »

Stayed to celebrate my 40th birthday. Small but very nice room. Happy with everything except I was charged twice (despite having pre-paid). It was a shame I had to phone up and be told they had spotted the error and were refunding it - it would have been nice to receive a courtesy call to explain.

Anonymous Couples - 05/12/2018 AccorHotels certified review
« Fairly good »

The sink in the bathroom had a crack in it. The constant noise of the aeroplanes was a problem when trying to sleep in the early morning. The staff were friendly and helpful with the room cleaned well. The breakfast was adequate but could be better.

Anonymous Couples - 05/12/2018 AccorHotels certified review
« Not as good as our previous stay »

We were very disappointed in the size of the room. We were staying for three nights and found that there was insufficient space to store clothe especially hanging space. Also although the hotel was not full, as a platinum member I was not offered an upgrade.

Solo travel - 05/12/2018 TripAdvisor review
« Would I stay again ........ NO !!! »

Upon arriving to find my parking space that I had reserved in advance, that there was NO space available, had to do 3 laps of Windsor until a space was available, I was under the impression that reserving a space meant there would be one for me!!!! Especially as it cost £29.00Check in.. took forever….. eventually got the room key for a Superior room at 3pm… I went to the room only to discover it had not been made up and well lets just say it was filthy, bed not made, food still in the room… towels all over the bathroom and let’s just say some people don’t know how to flush!!!!I headed back to reception to let them know I was not really impressed, I spoke to a man called Martin who apologised and said he will sort it out. He did, and I got a bottle of wine as some form of compensation… A discount on a £250+ plus room or an upgrade would have been a better gesture. Leaving the car park was a nightmare as the card to exit would not work so I had to go back to reception TWICE to sort it.

Anonymous Couples - 03/12/2018 AccorHotels certified review

Excellent stay and experience

Greg O. Business - 03/12/2018 AccorHotels certified review
« Great staff »

All staff were very helpful and polite.

Mrs D. M. Couples - 02/12/2018 AccorHotels certified review
« Very pleasant stay »

Comfortable hotel and great location

Lynnette Business - 01/12/2018 AccorHotels certified review
« Your Team are charming, nothing seems to be too much trouble to ensure our stay was perfect - thank you »

I enjoyed my stay, it was relaxing even though this was a business trip. No late sleep in's though with the traffic arriving early into Heathrow.

Paul L. Families - 01/12/2018 AccorHotels certified review
« Great stay, wonderful atmosphere, excellent problem solving and assisntace »

Lovely hotel, very relaxing atmosphere, excellent staff and beautifully decorated for Xmas, we all enjoyed our stay. I am very grateful for the extra help and problem solvng I received for an 0600 meeting I had whilst there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul L., Thank you for your positive feedback of the Castle Hotel Windsor - MGallery by Sofitel. It was my pleasure to be able to help you with your early morning meeting! We always strive to be able to assist with our guests as much as possible, and am just happy that the private meeting room was helpful for your conference call. We are grateful for your comments, and hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Sharon Friends - 30/11/2018 AccorHotels certified review
« Mrs »

Our room was very comfortable and the service we received was amazing. An all round pleasurable stay. Would highly recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon L., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Halldor J. Business - 30/11/2018 AccorHotels certified review
« Great »

A real pleasure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Halldor J., Thank you very much for your kind review regarding your recent stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback, as we continuously strive to provide quality services to all our guests. We greatly appreciate you sharing your experience, and hope we have the pleasure of welcoming you again soon! Kindest regards, Bianca Wu Guest Relations Manager

H. W. Couples - 29/11/2018 AccorHotels certified review
« Amazing just amazing »

They presented us with smiling faces a can do mantra even surprised us with a bottle of bubbly and and trears as it was our anniversary..

Our hotel has responded to the review
Our hotel has responded to the review

Dear w. H., We are delighted you enjoyed such an anniversary celebration at the Castle Hotel Windsor - MGallery by Sofitel. It is making special occasions like yours even more memorable that help motivate us everyday. I am sure the team will be overjoyed to know that we were able to make your stay so comfortable! Thank you for sharing your experience, and we hope we can celebrate your anniversary with you every year going forward. Warmest regards, Bianca Wu Guest Relations Manager

Checky C. Solo - 29/11/2018 AccorHotels certified review
« Juan as always charming and beautiful Sidonia »

As always fantastic stay, very happy with Juan who was in charge of breakfast and absolutely stunning waiter Sidonia. Both of them are the reasons why quite offten visiting this place just for a breakfast. Accomodation comfortable as usual

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorenzo, We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I am happy to share compliments with Juan and Sidonia, who will be delighted to know they were able to make your visit so memorable! Thank you again for your loyalty and sharing your experience. We hope your next visit will be as pleasant as the previous one! Sincerely, Bianca Wu Guest Relations Manager

Richard B. Families - 26/11/2018 AccorHotels certified review
« poor »

toilet flush was faulty had to change rooms. 2nd room sink was leaking underneath. and when u pulled plug it took forever to drain. leaving nasty residue. also breakfast staff were not great. ordered tea to recieve it 30 mins later... cooked breakfast was luke warm at best.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and I will be in touch with you directly to better understand your experience in regards to the bathrooms and breakfast, and how we can be of assistance retrospectively. Thank you for your patience and giving us the opportunity to better serve you. Sincerely, Bianca Wu Guest Relations Manager

Ann S. Couples - 24/11/2018 AccorHotels certified review
« Very comfortable stay »

First impression of our classic room was small and a bit dark, but it was very well appointed with good amenities in the bedroom and bathroom and a good in-room breakfast - lovely filter coffee. The central air made it very hot and dry during the night, so not great sleep, despite the very comfortable bed. The hotel staff were welcoming and helpful, particularly the carpark attendant. A very cosy ambience, but the carpets throughout the hotel look due for a steam clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann S., Thank you for your review of the Castle Hotel Windsor! The in-room amenities were specifically designed for MGallery by Sofitel guests - a line called 'Inspired by Her' which I am glad to know that you enjoyed! We are grateful for your feedback in regards to the central heating and sincerely apologise for any discomfort you may have felt due to this. We have discussed with the maintenance team to see if there is anything we can do to solve this problem to help the experience for our future guests, and are thankful you informed us of it. Thank you again for sharing your experience, and our staff look forward to giving you a warm welcome again in the near future! Sincerely, Bianca Wu Guest Relations Manager

Anonymous Couples - 23/11/2018 AccorHotels certified review
« Excellent accommodation, hospitality, location and service »

Castle Hotel staff continue to provide an outstanding experience that keeps us returning on our visits to Windsor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter G., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our guests. Thank you again for your loyalty, sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Dave R. Couples - 23/11/2018 AccorHotels certified review
« Beautiful hotel, very nice staff, location! »

Late check in due to aircraft delays. Staff put us at ease being very kind. Room was beautiful and clean. Ordered from late night room service and food was very good. Would definitely stay at again

Our hotel has responded to the review
Our hotel has responded to the review

Dear David R., Thank you for your kind review of the Castle Hotel Windsor - MGallery by Sofitel. We are delighted to know that our Reception team made you feel so welcome after a delayed flight - we know that traveling is stressful, and we always aim to provide service that will allow our guests to be as comfortable as possible. I am sure that this feedback will serve as an encouragement to all of our staff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Elizabeth R. Couples - 22/11/2018 AccorHotels certified review
« Wonderful hotel »

The reception staff were extremely helpful and arranged a late check out for us. Our room was beautiful and comfortable with lovely view over the High St. A very modern and well equipped bathroom. We would highly recommend this hotel as a convenient and comfortable place to stay in Windsor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth R., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. I will share your comments with our team. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! The amenities in the bathroom were specifically designed for MGallery guests, as we have an 'Inspired by Her' collection, and are delighted to know that you enjoyed them! We will strive to deliver great experiences consistently, and are looking forward to welcoming you again. Sincerely, Bianca Wu Guest Relations Manager

Anonymous Business - 22/11/2018 AccorHotels certified review
« Delightful »

I was treated like a welcomed guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haigh I., We are incredibly grateful that you took the time out to leave us this note on your stay at The Castle Hotel Windsor - MGallery by Sofitel. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again, and thank you for your loyalty! Sincerely, Bianca Wu Guest Relations Manager

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