Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

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4.0/5 1,836 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 128.00 GBP Non member rate
From 121.60 GBP Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Our 108 bedrooms follow the flowing Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design - and guests can stretch out on magnificent beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,853 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,836 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Anonymous Couples - 14/06/2018
« Great location and comfortable rooms »

We only spent two nights at this hotel so we could spend a day visiting Windsor Castle. The hotel is only a block or two from the entrance to the castle and near many shops and restaurants so it was easy to get around quickly on foot. Our room was very clean and very quiet considering all the planes that fly over Windsor heading for Heathrow. I only wish a simple breakfast was included with the price of the room. And by the way, there is now a FAST9 bus service from Windsor to Heathrow...started in June...and the bus stop is almost next to the hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee B., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Judy P. Families - 13/06/2018
« Hotel Great--Restaurant Needs help »

The hotel was great. The room was very nice, the bed and pillows extremely comfortable. The restaurant was another story. It took 35 minutes to get our drinks and then our dinner was served in 2 minutes. The food was good but the service was horrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy P., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Lovely S. Couples - 13/06/2018
« Lovely s. »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike R., We very much appreciate your comments regarding your s. at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Neil Couples - 13/06/2018
« Very nice well located hotel »

Apart from the broken coffee machine in the bedroom everything else was great . Staff were all pleasant and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Diane Couples - 13/06/2018
« Staff were excellent the whole of our stay, very helpful. »

Very enjoyable, lovely room and an excellent breakfast with lots of choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane W., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Nicola Couples - 13/06/2018
« Hotel and room fabulous, but service in the restaurant and bar painfully slow and inattentive »

The booking was very good - advised in response to an email query that if I join the Accor members club I'd receive a discount, which I did. Room was as requested - light, airy and with a bath. Bed was weird - very, very hot and it felt like I was falling off it! Better once the mattress topper removed. Loved our stay but I do have a number of comments to make which I would like to talk through with the manager if you could get him to call or email me. 07…52

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Sarah P. Couples - 12/06/2018
« Mrs »

Excellent stay hotel and staff all amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah P., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Deborah F. Couples - 12/06/2018
« worth a visit »

All good!Staff very friendly and hospitable - even for our late arrival. great position for exploring Windsor - and the breakfast was fab!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah F., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
R.c. Business - 11/06/2018
« A pleasant stay in the heart of Windsor »

A very good experience. The hotel staff were pleasant and welcoming. The conference facilities were very good and the room was comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard C., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Fiona Couples - 11/06/2018
« Disappointing.. »

After staying several times with this hotel I was looking forward to my husband treating me to an upgraded room. We had a suite which overall was very nice, unfortunately we were the middle floor and the rooms above us have floorboards that need serious attention. It sounded like the ceiling was going to fall n when the guests were walking around above us. We were kept awake until 1pm on the Saturday night and then rudely awaken about 5.50 Sunday Morning. The overall experience left us wishing we had stayed in our usual rooms ( standard) next to the car park, where we have always has a great sleep. Sorry to say we won’t ever be booking an upgraded room unless we are assured of works on the floorboards... it didn’t help when we checked out the guy couldn’t care less that we had a disturbed sleep because of this! Such a shame as the rest of the staff ( bar and house keeping) have always been excellent) Come on guys up your game on your upgraded rooms!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona W., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Hayden General Manager

AccorHotels certified review
Darren S. Couples - 11/06/2018
« Very satisfied excellent location friendly helpful staff »

We really enjoyed out two night stay with you, the staff were very helpful and the hotel was lovely in an excellent location. Being able to park big plus as we were able to leave our car even after we had checked out for a few hours

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Brad Solo - 11/06/2018
« Great in room in perfect location with a couple minor detractions. »

Overall, it was a wonderful stay. The room was a good size and clean, and the hotel in a nice central location. I was in Windsor for the weekend, including running in a race scheduled for Sunday morning. Knowing that , I booked the room with a late checkout of 6pm for an extra 50GBP. After returning from lunch at 1:30, my cardkey no longer worked. My room was at the furthest point from reception, which I had to return to reactivate my key. For 50 pounds, I would expected the experience to be seamless. Separately, the shower gel in the bath had obviously been refilled with water. It spilled out all over when I first tried to use it. These 2 minor incidents did take a little bit of the shine off what was overall a very nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bradley W., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Clair J. Families - 10/06/2018
« Fantastic »

As above fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clair J., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Anonymous Business - 10/06/2018

I was very happy with the stay at Castle Hotel in Windsor, the room was lovely, the robe was perfectly fluffy, and breakfast was tasty, with many choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma H., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Susie Couples - 10/06/2018
« Beautiful hotel opposite Windsor Castle »

Very pleasant experience. Friendly and helpful check in staff so appreciated the early check in and upgrade and the attention given to being a gold member with Accor. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susie G., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Rebecca W. Families - 09/06/2018
« Excellent customer service »

Right from arrival we could not have been treated better I arrived dripping wet with my two small children only having booked about 30mins before and the staff could not do enough for us they were amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca W., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Jean Friends - 07/06/2018

A comfortable ,quiet room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean P., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Julie M. Business - 07/06/2018
« Great service from all staff! »

Felt welcomed from the moment I arrived by taxi. Staff were welcoming and professional. The room had every possible amenity and was very well appointed. I was very comfortable and would certainly stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie M., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Anonymous Couples - 07/06/2018
« Nice hotel in great location »

This hotel is in a great location, close to Windsor Castle. The concierge and front desk service attentive and the room, bathroom and bed clean and comfortable. The elevator is small and you need to climb stairs from the parking lot to the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Sally C. Couples - 07/06/2018
« Great service and excellent location »

Good customer service - although parking was a challenge, as spaces very tight and narrow for a large car. We ate in the restaurant and the food was of a very high standard. Very friendly service from all the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally C., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

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