Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

4.0/5 1,926 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Our rooms

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,396 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,926 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 13/11/2018 TripAdvisor review
« Excellent Service »

Excellent service from the time I arrived, The staff could not be more helpful. Well located and exactly what I expected. Pleasant food no negatives at all. The car park is a little small but the staff were really helpful in helping me park.

Robert W. Families - 07/11/2018 AccorHotels certified review
« very good »

its my second year staying with yous the staff were brilliant, we had small children ,we couldnt asked for more we are already to book for next year good job keep it up ps the men on reception very helpfull

Les L. Couples - 07/11/2018 AccorHotels certified review
« Very pleasurable »

Only short stay but enjoyed the quality of hotel and restaurant and location

George C. Solo - 07/11/2018 AccorHotels certified review
« Booked wrong Hotel »

Very poor, but saved to some extent by the concerned attitude of Bianca Vu, Customer Services Manager who arranged a compensation package for me. On my booking form I asked particularly for a room with a bath due to a permanent eye problem. No bath and no prospect of being moved to one that had a bath, on request. Then, there was no properly running water anyway in the bathroom. Another request brought me to an equally bathless room where the water ran, but was barely lukewarm. Had I been told I could not have a room with a bath, which Should have been conveyed to me, then I would have booked in another hotel that could provide me with what I required. I cannot understand how an organisation like Accor/Sofitel could demonstrate such a low standard of hotel keeping. The only saving grace was, as noted above, the concern and the action taken by Bianca - and - breakfast was very good. As for the rest --, I could very well steer clear of Sofitel in future. The jury is out.

David S. Friends - 07/11/2018 AccorHotels certified review
« Mr David S. »

Hotel very clean and tidy with excellent service. Food in MPW's restaurant very good. The only issues we had was the car park barrier & room keys not working.

Simon Couples - 07/11/2018 AccorHotels certified review
« Exceptional Hotel and Staff »

The room was clean, with all amenities. We were very impressed by the staff who were incredibly helpful! The bartenders were exceptional. Would definitely recommend. Our only complaint is that our room had no view at all with a frosted window.

Anonymous Solo - 07/11/2018 AccorHotels certified review
« Welcoming, friendly, Professional staff. Great location »

Brilliant, comfortable rooms, brilliant staff 5 star welcome. Would stop again when I'm in Windsor.

Anonymous Couples - 07/11/2018 AccorHotels certified review
« . Beautiful hotel staff excellent »

Lift out of order so had to climb two flights of stairs with new knees very hard. Disappointed to have to sit in bar at breakfast along way to keep going back for breakfast items. Meal in restaurant was lovely but peas were supposed to be petit poi’s but felt they couldn’t have been as not very small.

Mrs H. Families - 06/11/2018 AccorHotels certified review
« Mrs H. »

Everything was perfect. Even the children enjoyed the stay b

Anonymous Couples - 06/11/2018 AccorHotels certified review
« A rare relaxing visit. »

It was a very enjoyable and stress free visit, attentive, accommodating and helpful staff. The location was ideal and the ambience of the public areas was a delight. The only two things that detracted from our experience were: 1. There were only 2 non-speciality teabags provided in the room? 2. We only found the radiator controls on the morning we left, the room was uncomfortably hot.

Delia T. Couples - 06/11/2018 AccorHotels certified review
« Fine - expensive for the quality. »

Entering, the room appeared bleak and dark. Once all the lights were switched on, improved Carpet thin. Bathroom very good and shower good. Not impressed with the food.

Anonymous Couples - 05/11/2018 AccorHotels certified review
« Lovely stay, but shame about the heating & water »

We had a lovely stay. Unfortunately the heating wasn't working when we arrived & we were given a portable heating as a temporary measure, but the heating wasn't fixed during our stay. The "hot" water was only every tepid - we were told this would be fixed the day after we arrived, but despite reporting this several times, it still hadn't been fixed by the time we left.

Jen Business - 04/11/2018 AccorHotels certified review
« Attention to Detail and Amazing Service »

From check-in to check-out the staff was attentive and wonderful!

James D. Couples - 04/11/2018 AccorHotels certified review
« Staff excellent, room very bad. »

The room slanted which we can understand for an old property, but no attempt had been made to have the bed flat, so one slipped to the end of the bed all night. Hotel does not have blankets available in lieu of duvets which we hate. Two lights burned out in the room which needed to be replaced.

Mark G. Friends - 04/11/2018 AccorHotels certified review
« OK »

Check in was busy and the lady that welcomed us was not exactly friendly. Very perfunctory and process driven with no personality. The other front desk staff we spoke to during our stay were much more pleasant. We were attending a wedding and the room was not ready (accept the check in time was 2pm) but when we checked at 1.30 it was still not available and we were unable to freshen up after our journey. Room was ok. Clean and comfortable. Wedding celebration staff were nice enough. Food good and nice party. Breakfast the next day was also very nice. Would I stay again? Only if it was connected to a function for convenience.....there are nice places for the same price in the Windsor area. Location is the best thing about the property.

Wendy K. Couples - 04/11/2018 AccorHotels certified review
« Super level of service and friendliness in a comfortable setting. »

We had an extremely positive stay. Lovely warm welcome. Very plesant room. Super comfy bed. Helpful staff who went the extra mile in providing something we needed but had forgotten to pack (shoe polish) from their own supply. Friendly bar man - jovial but respectful. Really good breakfast and lunch. Unfortunately it took some time for our money to be put back on our card. We had to go back after our morning meeting to get it sorted.

Miss S. J. Couples - 04/11/2018 AccorHotels certified review
« An enjoyable stay, with a lovely room and helpful staff. »

We arrived late, in the day and were glad to find room had been kept, after I contacted the hotel. I loved the bathroom, the bed was comfortable, and it was nice to have a separate sitting area. It was lovely and clean. After a good nights sleep, we enjoyed a good breakfast, and check-out was simple. The hotel was in a good location, and one we would return to. Thank you. A table in the sitting area instead of a foot rest, would be better for drinks, etc. A polite instruction in the room, as to how to use shower, plug hole etc, would have saved time.

Albert Business - 04/11/2018 AccorHotels certified review
« Perfect stay »

Nice welcome, very good breakfast

Michelle Families - 03/11/2018 AccorHotels certified review
« Comfortable happy stay »

Enisse, Marius, Mark and your reception staff were extremely helpful and receptive to my requests including tea served at 3am twice though not expecting to while I waited for my jetlag to run its course. Loved everything though my teabags and water weren’t refilled during one of the days I stayed. The cards kept getting desensitised maybe another way to open doors bec I keep my phones wallet and the door cards together in my bag. Food was delicious always.

Neicey Families - 02/11/2018 AccorHotels certified review
« Very Comfortable, nice decor and atmosphere, great bar staff »

Really good, staff attentive, nice location, great for Changing of The guards. Breakfast service could be improved but simple things really. Bedrooms were nice and spacious, bed was amazingly comfortable. Restaurant food not great, but as a hotel - excellent.

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