Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

4.0/5 1,983 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Our rooms

Our 108 bedrooms follow the Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design, and guests can stretch out on delightful beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Free in-room mineral water
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,655 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,983 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Families - 08/02/2019 AccorHotels certified review
« Friendly and efficient service from all. »

Our stay in Windsor was in order to attend our son's funeral. The staff at the Castle Hotel were extremely sympathetic and supportive in these difficult circumstances.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter W., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. We were glad that we were able to help make your stay as comfortable as possible during your trip. On behalf of the team here at the Castle Hotel, I would like to extend our most sincere sympathies again to you and your family during the difficult period. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future. Sincerely, Bianca Wu Guest Relations Manager

Kerry P. Couples - 07/02/2019 AccorHotels certified review
« Lovely experience with great staff »

Charming hotel so terribly full of history. Perfectly located. One night was a completely inadequate stay. We need much more time there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry P., Thank you for sharing your comments with us, we are very pleased to know you've spent a fantastic weekend here at the Castle Hotel Windsor - MGallery by Sofitel. The history of the hotel starting as the Mermaid Inn in the 1600's is one of my favourite aspects of the hotel, and we are delighted to know that you were also able to share a bit in our long-standing heritage. Thank you again for sharing your experience, and we look forward to having the pleasure of welcoming you back in the future! Sincerely, Bianca Wu Guest Relations Manager

Charles F. Couples - 06/02/2019 AccorHotels certified review
« Very convenient hotel »

Conveniently situated for sightseeing. Room could of been cleaner. Cooked breakfast just warm, Chef cannot cook scrambled eggs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey F., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. Our location, is indeed a popular one, and I am glad to hear that you were able to make the most out of your visit. In regards to the housekeeping and breakfast disappointments, I am very grateful for your feedback. We will be investigating with the respective departments and it is feedback like yours that allow us to strive for continuous improvement. Thank you again for sharing your experience, and we to have an opportunity in the future to better serve you. Sincerely, Bianca Wu Guest Relations Manager

Suvi Families - 06/02/2019 AccorHotels certified review
« fantastic location, beautiful interior and extremely friendly service »

The stay was extremely nice and service extremely friendly. Rooms spacious, recently renovated and very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suvi S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Y. Couples - 06/02/2019 AccorHotels certified review
« Nice stay in Windsor »

Good as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Song Y., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Derek T. Couples - 05/02/2019 AccorHotels certified review
« Brilliant weekend break »

From the minute we were greeted by your concierge Martin, to our drinks at the bar and afternoon tea by Chris to checking out with Ennise all the staff we encountered were polite, knowledgeable and friendly. The afternoon tea was superb and excellent value for money, we also really enjoyed the two dinners in your restaurant. Our room 204 was also very good and spotlessly clean. An all round great break, highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek T., Thank you for taking time to share your thoughts and experiences of your weekend stay at the Castle Hotel Windsor - MGallery by Sofitel. I'm pleased to read that you did enjoy the service that was provided by the staff and that Martyn, Chris and Enisse made your stay even more enjoyable. I will provide your feedback and ensure they all receive recognition from the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Bianca Wu Guest Relations Manager

Couples - 05/02/2019 TripAdvisor review
« Wonderful hotel and staff »

The hotel was beautiful and the staff very atentive.Restaurant meals were exceptional, and at breakfast there was a lot of choice for everyone's needs even with dietary needs, and there was an order off the menu as well.Only issue was check out was 12.00 and when we pooped back to a roon to collect bags and use the loo ect at 11.30 the room was stripped bathroom cleaned.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flyer42678767644, We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. With regards to the housekeeping in your room upon departure, thank you very much for informing us. This is not a regular occurrence and we will be addressing this point with our Head Housekeeper. Thank you again for sharing your memorable experience, and we hope to be able to welcome you back soon. Sincerely, Bianca Wu Guest Relations Manager

Brian G. Couples - 04/02/2019 AccorHotels certified review
« Lovely couple of days »

What a lovely couple of days. Hotel was clean, staff were wonderful, polite, attentive, especially Martyn, very knowledgeable and gave lots of advice of places to visit ect. Hotel not over priced for area, food in the restaurant was beautiful, we had the 3 course set menu. Breakfast was very good with lots of choice to suit all requirements. The only downside, check out is 12.00 on our last morning we went out for an hour and went back to our room to find the staff had cleared the room. Overall would we go back - definitely YES

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian G., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. We are so glad you had a very pleasant stay, and that Martyn helped make your stay extra special. I will be sure to pass on your compliments, as we are indeed, very lucky to have him. With regards to the housekeeping in your room upon departure, thank you very much for informing us. This is not a regular occurrence and we will be addressing this point with our Head Houseepker. Thank you again for sharing your memorable experience, and we hope to be able to welcome you back soon. Sincerely, Bianca Wu Guest Relations Manager

Grahame Couples - 04/02/2019 AccorHotels certified review
« Could have been better. »

The room was small (smallest on the floor!) but nice and well designed. Very comfortable beds, but: 1. The noise from housekeeping was disturbing and woke me early on the mornings when: 2. We weren't woken up to move the car from it's assigned place (if they had to move it why place us there?) or: 3. The fire alarm went off without notice. Reception said the first was a real activation, but there was no attempt to let people know what was happening. The second was a scheduled test but without any sort of notification (they said there were notices in the lift - when we went to bed at 10:30 there were not). 4. And speaking of the lift, it jammed four times then showed an "out of service" light while we were in it. It was services while we were there but still jammed afterwards. 5. The air conditioning developed a serious whine after an hour, which disappeared when it was switched off, then came back. Fortunately we didn't need it much. The staff were excellent, the location great, bar very nice and the public spaces excellent. Overall the hotel had a good feel and was well staffed, but one of the most important things about a hotel is that it is a place to sleep. Sleep is important and we were not able to get it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grahame B., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies again. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Wu Guest Relations Manager

T. Business - 03/02/2019 AccorHotels certified review
« Just average. Staff the best part. »

Bedroom small, no heating control, toilet constantly ‘ran’. Conference room equipment very basic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian T., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our Maintenance Manager and Meetings and Events Department to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Wu Guest Relations Manager

Katie Families - 03/02/2019 AccorHotels certified review
« Beautiful Hotel »

Excellent stay with polite, helpful & friendly staff. We were greeted at the door, helped with our luggage and shown to our room. The rooms are beautifully designed and extremely good value for money, across the road from Windsor Castle. We also enjoyed a delicious breakfast in the morning & the staff helped accommodate our large party (with two small children) in a very busy breakfast room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katie T., Thank you for providing us with some valuable feedback. We are really glad you had a nice and comfortable stay, as we always aim to provide an ideal hotel experience. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon to the Castle Hotel Windsor - MGallery by Sofitel! Sincerely, Bianca Wu Guest Relations Manager

Mike Business - 01/02/2019 AccorHotels certified review
« Great location , lovely hotel »

Excellent hotel, with character and very friendly staff, but modernised , lovely character rooms with modern aminities , always friendly and great service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike C., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We strive to ensure that every guest has a pleasant and memorable stay with us and we are very happy that this was the case for you. Thank you again for sharing your experience, and we are looking forward to welcoming you again in the future! Sincerely, Bianca Wu Guest Relations Manager

Anonymous Business - 01/02/2019 AccorHotels certified review

noisy rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen C., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Should you like to provide more details about your stay, I invite you to contact me directly at h6… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bianca Wu Guest Relations Managere

Anonymous Families - 30/01/2019 AccorHotels certified review
« Great stay. »

Excellent service. Comfortable to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ikumi R., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Bill C. O. Couples - 30/01/2019 AccorHotels certified review
« Room was fine, shame we didn't have a view fro our window. »

Overall very good, I must say I expected softer towels in the bathroom but apart from that and no view from our window everything else was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill C., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Anonymous Families - 30/01/2019 AccorHotels certified review
« A very comfortable stay. »

Check in was very quick, and although our room was not yet ready, Martin the Concierge very helpfully showed us the best place to watch the Changing of the Guards at Windsor Castle. The room was nicely appointed, with modern fixtures. It was clean and warm. Breakfast had a simple buffet spread, but the cooked - to - order items were delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon Hing Yin T., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. We really appreciate you taking the time out to share your experience with us—and we agree, Martyn is truly a gem to have on our team! We count ourselves lucky for customers like you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Neashon B. Couples - 30/01/2019 AccorHotels certified review
« Relaxed, great service with attention to detail. Central location »

Loved staying at the castle hotel. Great central location. The room was functional but very comfy bed. Breakfast was extensive tasty and wonderful service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neashon B., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. We take pride in giving outstanding service every customers and we're overjoyed to receive your compliments and appreciation. Thank you again for sharing your experience, and look forward to having the pleasure to welcome you back in the near future! Sincerely, Bianca Wu Guest Relations Manager

N F. Couples - 29/01/2019 AccorHotels certified review
« Brilliant, staff were wonderful. »

Nothing was to much trouble, great location, room & bed were perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicholas F., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bianca Wu Guest Relations Manager

Robert T. Families - 29/01/2019 AccorHotels certified review
« Comfortable overnight stay »

Enjoyed our repeat stay at the Castle Hotel. Slow at check in and check out but otherwise OK. Would again take issue with £25 car park charge for residents, our family had 3 rooms and had to pay £50 in car park charges. Also thought £19.50 for a GLASS of 'Cloudy Bay' sauvignon blanc was more than excessive!!

Andrew -. H. C. S. A. Couples - 28/01/2019 AccorHotels certified review
« RELAXING IN WINDSOR »

We have just ended a relaxing two day stay in the castle Hotel Windsor. The highlight had to be the weather - it snowed on the second day, which made our stay that much more enjoyable. Coming from A., the snow was a real treat. This is a well appointed hotel, with extremely friendly staff, and good amenities. Located in the middle of the town, nearly opposite the Castle, and close to the shops and rail station, makes it an ideal venue for a stay in Windsor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew D., We are incredibly grateful that you took the time out to leave us this note. Snow in Windsor definitely makes it more magical, and we are glad that you were able to enjoy such a rare treat on your trip all the way from A.! At MGallery by Sofitel, customer satisfaction is our top priority and we are committed to all our guests. It is guests like yourself that make our job wonderful. Thank you again for sharing your experience on your recent stay at the Castle Hotel Windsor - MGallery by Sofitel, and we look forward to serving you again. Warmest regards, Bianca Wu Guest Relations Manager

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