Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

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4.0/5 1,717 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 128.25 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Breakfast
  • Reception open 24 hours a day

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

Our 108 bedrooms follow the flowing Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design - and guests can stretch out on magnificent beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air Cooling System
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,888 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,717 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Charlie Business - 12/10/2017
« Excellent except for breakfast! »

It is such a shame that the breakfast experience left a sour taste..... as everything else about the stay was extremely good. I felt that everyone in the hotel, from reservations, reception, bar and restaurant, wanted to make my stay as enjoyable as possible. The hotel was completely full, yet every effort was made to try and get me an upgrade. Despite this the classic room in the main hotel was really comfortable, dinner in MPW's restaurant was good (but no one there that night). Service and food at breakfast really let the experience and the hotel down. What a real shame.... I hope it can be sorted out as I would like to stay there again.

AccorHotels certified review
Mrs A. G. Families - 11/10/2017
« Overall everything was very good, the only issue was no hot water on Sunday morning, only luke warm. The water was not even warm enough to risk washing my hair, just the quickest shower possible. »

I was attending my Daughters wedding and I must say the function room looked fabulous, the staff were very kind and courteous too. Misunderstanding about the table wine but that is to be addressed I think.

AccorHotels certified review
Isobel S. Couples - 11/10/2017
« Excellent stay very comfortable and easy a access to all ilnks »

Staff very welcoming and helpful. Breakfast excellent. The only downside was storage in the room ie drawers but would certainly come back again

AccorHotels certified review
David J. Couples - 10/10/2017
« Fantastic hotel »

From the moment we arrived the staff were so friendly and helpful I had originally booked a superior room and was upgraded to a suite which was brilliant as this visit was for my wife’s birthday and when we got to our room there was a bottle of wine and fresh fruit waiting for my wife and this was it was my wife’s birthday at no extra charge the room was spotless and we als had a view of the castle as well there was also 2 televisions if you wanted to watch tv the bed was so comfortable it did not take long to get to sleep and as for the morning breakfast there was such a good selection of food to choose from and it was all fresh when we decided to check out the staff was very polite and asked if we enjoyed our stay what could you say to that it was fantastic.

AccorHotels certified review
John S. Families - 10/10/2017
« Could be better »

Lovely Hotel, but very under staff which was easy to spot on Sunday morning

AccorHotels certified review
Claire D. C. Friends - 10/10/2017
« Once I got passed the admin and getting the correct booking details it was a plesant stay. »

The stay itself was satisfactory. The booking process however, was a nightmare. It took four emails and two phone calls before I got the correct booking with the correct days and dates and in the correct name. This was all down to the fact the person I was talking to was looking at the incorrect month on the calendar.

AccorHotels certified review
Jo Couples - 10/10/2017
« Jo »

The room was good, bed was comfy, and great breakfast the next morning.

AccorHotels certified review
Claire D. Couples - 10/10/2017
« Mrs »

Disappointing! Bedroom decor/furniture was expecting more, breakfast was awful as was the attitude of one of the senior members of staff. Sausages were grissly/fatty and when i lifted the lid to self serve they smelt - bacon wasnt cooked long enough and so had the white stuff still on it. On Sunday i asked to order off the menu but senior waiter (manager?) rolledhis eyes and said not on a sunday! But finally agreed i could have poached eggs but husband cldnt have eggs benedict. We were offered this option on sat so why not on sun? We were going to eat in the restaurant for dinner as we were staying to celebrate our 10yr wedding anniversary but after the quality of bfast we decided to go elsewhere. Very disappointed as celebrating 10yr anniversary and as we have a 7yr okd son we dont get to soend a child free weekend away very often.

AccorHotels certified review
El Couples - 10/10/2017
« It was ok »

The rooms were nicer in the main house, but the rooms in the wings were cold and a little dated. Excellent breakfast, but very slow service.

AccorHotels certified review
William H. Couples - 09/10/2017
« Extremely disappointing! »

It was extremely disappointing! Our room was hot and was an all round miserable experience! We complained and all we got was a small portable fan for compensation. We were told other complained how cold it was so the main air conditioning system was shut off! Yet we complained and all we got was an inadequate fan for compensation. It sucks when you are trying to sleep and are sweating and trying to get ready for a formal outing at the Castle and are sweating! Then on deaprature we ordered a hired van to relocate to London, We changed our time of departure over the phone and then arrived for departure and no vehicle! After calling multiple times from the front desk and over an hour of waiting the vehicle finally arrived. The hotel staff was always blaming the car service. When we finally got under way I called the car company to finally find out that that the front desk staff at your hotel was the one to blame for my delay. It seems that they knowingly or not gave my vehicle to another group even though I had booke my vehicle in advance. So over an hour delay because of your staff and no apology! Completely unacceptable!!!

AccorHotels certified review
James E. Couples - 08/10/2017
« Our stay was excellent »

Your staff were extremely attentive and helpful. This hotel is beautiful. Location in town, of course, is perfect.

AccorHotels certified review
Zogrand Couples - 08/10/2017

Room lovely and comfortable. Bath spotless, loved shower- I much prefer it over tub/shower combo. Plenty of fine amenities including hair dryer, iron/ ironing board, tea/coffee making, refrigerator, safe, toiletries. Our room was in separate building. Our only complaint - we received no offer of help with luggage and no elevator available in building requiring carrying luggage over stairs which was difficult. Breakfast with plenty of options included in our stay. Hotel right across from Windsor Castle and within walking distance of many restaurants. Park your car and forget it until time to say good bye!

AccorHotels certified review
Schooner Business - 08/10/2017
« Vice President »

Charming hotel, friendly staff, great location across from Windsor Castle.

AccorHotels certified review
Anonymous Business - 08/10/2017
« Very welcoming »

Overall a very pleasant experience albeit it was for only 1 night

AccorHotels certified review
Dr M. D. Couples - 08/10/2017
« Dr Matthew D. »

Very nice, the quality of service was excellent and we felt very welcome, the room was kept to a great standard and the lobby and bar area was very inviting

AccorHotels certified review
James R. Business - 08/10/2017
« Great location. reception desk administration could be improved. »

Good

AccorHotels certified review
Linda Families - 04/10/2017

Welcoming, efficient and personable staff. Clean well prepared room. Breakfast plentiful, good choices, tasty. Would recommend and if staying in Windsor again, would have no hesitation in staying again.

AccorHotels certified review
Christian G. Couples - 03/10/2017
« Really great hotel »

Friendly and professional staff, clean and modern room, great food

AccorHotels certified review
Cheuk Couples - 03/10/2017
« Cute hotel, very nice staff and service »

I was visiting Windsor with my boyfriend and planned to visit the Castle. We arrived on a rainy evening so we stayed in the hotel to relax and have dinner, food was very nice. Staff was lovely, we got our ticket to the castle next day sorted at checked in and were able to totally relax before our adventure in the castle. The hotel interior is stylish and the lobby smells nice. There's only a minor issue that can be better, when we get into the room, it feels a bit damp inside.

AccorHotels certified review
Janet B. Families - 03/10/2017
« Very pleasant stay. Attentive and pleasant staff »

I booked the hotel for an overnight stay, aa my daughter had bought me a trip round the castle and afternoon tea at the castle hotel for a gift for Mother's Day. I thought it would be a good idea to stay overnight. From stat to finish we had a lovely time. The hotel was clean, friendly and the staff couldn't do enough for us.

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