Hotel - Castle Hotel Windsor - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Castle Hotel Windsor - MGallery by Sofitel

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4.0/5 1,803 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 108 bedrooms follow the flowing Georgian elegance of the hotel. Each one has been beautifully decorated with a refined take on contemporary design - and guests can stretch out on magnificent beds covered in the finest Egyptian cotton.Complimentary accessories, such as luxury Lanvin toiletries and fluffy bathrobess are provided so that guests can truly relax.

  • 108 rooms
  • 108 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air Cooling System
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 4,639 reviews

Our guest reviews for Castle Hotel Windsor - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,803 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Christopher Business - 13/04/2018
« Superb friendly service, excellent food and drink and a comfortable heritage room »

Uplifting

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher L., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Sam Families - 13/04/2018
« Good stay »

Very helpful and friendly staff. Nice breakfast. Excellent location. Good car parking (paid).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Takeshi K., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Anonymous Business - 12/04/2018
« acceptable »

room very small and building work going on created some inconvenience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen H., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
I.d.a. Couples - 12/04/2018
« Comfortable and pleasant. »

There were two disappointments that marred a very pleasant stay. We reported a bed light as not operating and it was not addressed. The car parking spaces are too small. The first night I had someone leave a mark on the side of my new car that fortunately polished off and the second night someone parked so close to the driver's door that I had to get in the passenger side and climb over the centre consul to drive the car out to go home. At 82 years of age I could do without that. Ivor A.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivor A., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Helen Couples - 11/04/2018
« Great stay »

Thoroughly enjoyed our stay. Lovely staff - could not do enough to help. Lovely room. Excellent breakfast. A pity about the constant rain ☔️

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen B., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
R M. Business - 11/04/2018
« very comfortable and clean »

other than ants on reception area floor, everything very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard M., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Mr M. C. T. Couples - 11/04/2018
« Very pleased made feel very welcome staff and room very good. »

We were celebrating our 40th wedding anniversary by returning to the hotel in which stayed at on our honeymoon and in the very same room thanks to the staff which made this possible, there was also a nice gift in the form of a small plate fruit and cakes with a welcome wish waiting for us in our room. A very nice gesture.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin T., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
M. L. Families - 11/04/2018
« Fabulous »

We stayed to celebrate 70th, 50th & 45th Birthday’s, we Checked in & found fruit platters in our rooms which were a nice start to our short break at the Castle hotel in Windsor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle L., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
S. G. Families - 11/04/2018
« Fantastic stay »

A real gem - members of staff are all lovely and helpful. Breakfast was great quality for a buffet. My only niggle would be that the air conditioning above reception is very loud in room 110.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. S., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

TripAdvisor review
Family - 11/04/2018
« Weekend »

Terrible experience. Service was poor. Dirty dishes left in room. Awe conditioning not functioning. Stuck behind exit barrier for 20minutes. Would not stay here again. The pictures on the website look nothing like the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 28jas, Thank you for your review and feedback please accept my apologies for your experience. If possible please contact myself at the hotel so I can investigate this further as I am not aware of any issues with our air conditioning system and our car park barrier is fully operational. It would also be good to understand which specific website you refer to as we to manage and ensure our content is refreshed on a regular basis. Kind Regards, David Hayden General Manager

AccorHotels certified review
Anonymous Families - 10/04/2018
« Ok »

The room was too hot and the air conditioning didn’t work. Had to open window and planes were so loud! Was told the room had a castle view (not the case - looked into an office and a tree). Staff were fabulous though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona R., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Donna J. Couples - 10/04/2018

Very nice stay beautiful hotel excellent location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna J., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Amanda J. Couples - 10/04/2018
« mrs a j. »

very well placed good staff and clean hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda j., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Jonathan Couples - 10/04/2018
« Fantastic stay »

Very nice hotel in an excellent position with many restaurants an pubs for refreshment and access to Windsor castle of course.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan D., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Richard Business - 10/04/2018
« Great stay »

Really nice atmosphere and the room was lovely. Very attentive staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard R., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Jackie J. Friends - 10/04/2018
« 1st visit to windsor »

Hotel very comfortable room warm and bathroom excellent restaurant expensive so had meals on high street also good . Staff very helpful . Car park to expensive but would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline J., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
J F. Friends - 09/04/2018
« Great location & quality accommodation »

From check in to departure the staff were extremely helpful and our rooms were comfortable and of a high standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joanna F., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Ros B. Friends - 09/04/2018
« Pleasant Stay »

On arrival we went to have lunch in your bar area which took 30 minutes to get a drink and another 30 to have our order for food taken. At the time there was only one member of staff on at a busy Sunday lunch time. Check in was very welcoming and our rooms were lovely however the twin that my sister and I shared was unbelievably hot through the night and the control for the air conditioning didn’t seem to work (maybe it was our error). We did point this out to reception in the morning. The tea/coffee selection was poor with only a choice of green & infused tea choice in both rooms. We ate in the restaurant in the evening which was excellent and the staff were faultless. Breakfast was also very good except for the coffee which was undrinkable (very stewed). Apart from these faults we would definitely return as the hotel itself is lovely and in a perfect location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosalyn B., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Mark H. Friends - 09/04/2018
« very good »

all our needs taken care off

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane h., We very much appreciate your comments regarding your stay at the Castle Hotel Windsor - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Hayden General Manager

AccorHotels certified review
Victoria Solo - 09/04/2018
« Good but very slow »

I was attending a wedding which I told you when booking months ago as all the wedding guests were staying there and yet when I arrived at the hotel I was told there wasn't a room available for me. I had to be very insistent that one needed to be found or I'd have to attend the wedding in my jeans and t-shirt and magically a room as found. The room was faultless and the hotel is lovely but the bar staff are incredibly slow. If you know you have a wedding party staying, you'd think you'd have more staff to help with the bar. Also in the morning, I came into the bar area and sat down for breakfast. There were three staff members clearing up tables and not one asked if I needed anything or told me that I was in the wrong part of the hotel for breakfast (even though the tables were laid for breakfast service). I had to ask and was sent to another room with dirty tables and had to wait while they were cleared before finally sitting down for breakfast. There was also a lack of vegetarian alternatives to the abundance of dead animals in the form of sausages, bacon, black pudding etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria D., Thank you for taking the time to tell us about your experience at the Castle Hotel Windsor - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Hayden General Manager

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