Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

TripAdvisor rating 3.5/5 1,853 reviews
Mercure Blackburn Dunkenhalgh Hotel & Spa
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+ 21 Services
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Hotel extras

  • 700 year-old country manor retaining its original features

  • 14 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities

  • Popular wedding reception destination for up to 250 guests

  • Spa facilities offering a range of treatments

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Beauty salonPaying
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road
Clayton Le Moors Lancashire
BB5 5JP
blackburn
united kingdom

Tel: +441254303400

Fax: (+44)1254/872230

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BLACKPOOL At 57.6km / 35.79 miles

  • By plane

    LEEDS At 93.7km / 58.23 miles

  • By plane

    MANCHESTER At 43.8km / 27.22 miles

  • By train

    ACCRINGTON At 3.1km / 1.93 miles

GPS :53.768386, -2.39473

Our accommodations

175 bedrooms blend age-old comfort with modern design and include one suite, three special feature rooms and enhanced accessibility rooms - as well as the brand new Executive Wing with walk-in showers and luxury welcome pack. All bedrooms are non-smoking and provide 24-hour room service, complimentary car parking, hair dryer, ironing facilities, flatscreen TV, and tea and coffee making facilities.

Classic double or twin room

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Double or Twin Room

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilège double or twin room

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Family room

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Single room with en suite facilities

  • Max. number of persons: 1
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

CAMEO RESTAURANT

Type of cuisine: International

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAMEO BAR

Photo non contractuelle / Strictly non binding

The Cameo Bar serves light snacks in an informal setting. An excellent selection of wine and beer is available both by the glass and by bottle.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPA NATUREL

Photo non contractuelle / Strictly non binding

The leisure club offers a relaxing atmosphere and serves light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 370

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Blackburn Dunkenhalgh Hotel & Spa

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

5,957 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,853 reviews

A most enjoyable stay

Customer review rating 4.1/5

Susan Families - 10/09/2019 AccorHotels review

Accommodation excellent The location and surroundings extremely pleasant. Both allocated rooms clean and spacious with required facilities. Staff courteous and always willing to help. Breakfast excellent. Look forward to returning.

Customer review rating 4.1/5

Mrs W. Couples - 09/09/2019 AccorHotels review

Having booked a room for 2pm check in for an executive room whikst attending a wedding at the hotel, we arrived at 2.15 to be told we couldn't check in due to a football team been present in the hotel and there was nothing they could do about it and supposidly all guests had been informed of this prior to the day . No other wedding guests had been informed of this. Absolutely disgusted that our customs was clearly not as important as footballers. After a heated conversation and a suggestion of some complimentary drinks whilst we wait a room became available for us. After a 2hr journey this was an unnecessary stress that tainted a very rare child free night away with my husband. Although the hotel itself, the room , facilities and breakfast were lovely the lack of communication between guests and staff was appalling

Customer review rating 4.1/5

John Business - 06/09/2019 AccorHotels review

friendly team

Dear John, We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

Great hotel with good facilities

Customer review rating 4.1/5

Leo Couples - 05/09/2019 AccorHotels review

Although the hotel overall was fantastic, especially the spa. However I feel that certain rooms are in need of modernisation.

Dear Leo, We very much appreciate the high scores and your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

Very relaxing

Customer review rating 4.1/5

Steve P. Solo - 05/09/2019 AccorHotels review

Very nice stay comfortable very friendly and helpful staff

Dear Steve, We very much appreciate the high scores and your comments following your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback, especially for the team. I look forward to sharing your comments with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

David

Customer review rating 4.1/5

David Business - 04/09/2019 AccorHotels review

Value for money is pretty good, location excellent for what I wanted and the food in the restaurant was very good, fresh and well cooked and presented , restaurant staff real good. The bedrooms and common spaces are very tired though however reflected in price but I feel time is approaching where the rooms need attention as does the public areas

Dear David, We very much appreciate the high scores and your comments following your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback, especially about the team members. I look forward to sharing your comments with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

Really relaxing

Customer review rating 4.1/5

Paul S. Couples - 04/09/2019 AccorHotels review

Very satisfied with the hotel or I wouldn't keep going back ,love to relax my wife and I

Dear Paul, We very much appreciate the high scores and your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. We look forward to welcoming you and your wife back soon. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

Not a lot of options in the area, had to stay here.

Customer review rating 4.1/5

John Business - 03/09/2019 AccorHotels review

Workers are very friendly, service is sufficient. The rooms are in dire need of a refresh/upgrade. Hotel is very tired.

Dear John F., Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I appreciate your kind comments for the friendly staff, whilst awaiting a refurbishment is encouraging to find the staff are still providing a good service . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

Excellent stay

Customer review rating 4.1/5

Chris Families - 03/09/2019 AccorHotels review

Lovely staff, extremely child friendly. Good food, lovely pool. Rooms slightly dated but clean spacious and comfy.

Dear Chris, We very much appreciate the high scores and your comments following your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback, especially for the staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

short weekend break to visit family

Customer review rating 4.1/5

Fay L. Couples - 03/09/2019 AccorHotels review

We had a great stay, the gym and pool were fabulous as was the size of our room. Reception were very friendly and helpful. I would say the room and bathroom were a little tired and could do with an update, but the cleanliness was very good.

Dear Fay, We very much appreciate the high scores and your comments following your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

Good but could have been better

Customer review rating 4.1/5

Kim C. Families - 03/09/2019 AccorHotels review

I had telephoned the evening before to book the room and specifically asked for a ground floor room as my mother is almost 86 and registered disabled. When we checked in however, we were told they were all booked and we ended up on the second floor, possibly the furthest room away from reception and the bar/restaurant.

Dear Kim C., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. Sincerest apologies we did not manage to meet your requests I shall discuss with the Reception and Reservations to ensure an improved response to guests requests. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Ivan Lynch General Manager 01…00 h6…
Customer review rating 4.1/5

Anonymous Families - 03/09/2019 AccorHotels review

Perfect stay away

Dear Karen, We very much appreciate the high scores and your kind comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

Poor experience

Customer review rating 4.1/5

Hayleigh J. Couples - 03/09/2019 AccorHotels review

Room 41 was far too hot. Had the bedroom window and bathroom window wide open but it just seemed to come up through the floor. Spa was really poor experience. We pre booked a hot stones massage and full body exfoliation and polish weeks in advance. When we got there, the girl advised they couldn't be done together and that we could go separately, so in the end we changed our treatments. The girls doing the massages didn't say what they were using on us and I'm a fan of decleor. I was hoping to know more about any products I could have purchased but no information was given on anything. Overall a poor experience especially as it was for my birthday!!

Dear Hayley, Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like the opportunity to rectify your experience by offering a 50% discount of a future package. Please contact myself directly to book. Please note this will be subject to date and availability. We are looking forward to welcoming you again at Mercure. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

Average

Customer review rating 4.1/5

Steven L. Couples - 03/09/2019 AccorHotels review

The hotel is lovely and the staff very friendly but I was extremely disappointed with the quality of the room in particular the quality of the bed. I booked a double and it was just two single beds pushed together that made the bed uncomfortable and uneven. The mattress wasn’t very comfy either. A lack of plugs next to each side of the bed was inconvenient too. In addition I felt the bar prices were extortionate with 3 drinks costing in excess of £20

Dear Steven, Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The bed type you refer to is a Zip and Link bed, please note if you are to return we do have standard double beds which reception can allocate if requested. We appreciate your sharing your concerns alongside the praise for the team and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

Lovely setting and very friendly staff. Room for improvement though!

Customer review rating 4.1/5

Paul Families - 02/09/2019 AccorHotels review

A last minute family overnight stay. The hotel is in an amazing setting and the spa facilities were really nice. Dinner was spoiled by a faulty smoke sensor triggering the fire alarm over and over and an underwhelming menu. This fire alarm going off carried on while we were trying to settle our little one for bed. We were in a family room off the courtyard which was very convenient for the spa. A bit of fresh silicon in the bathroom wouldn't go amiss! Looking forward to trying again maybe for a couple of nights next time.

Dear Paul H., We very much appreciate your comments regarding your stay at the Mercure Blackburn Dunkenhalgh Hotel & Spa. Apologies there were issues with the fire alarm and this impacted your stay, unfortunately outwith our control and we did our best to rectify as quickly as possible. I will get the maintenance team to look at the grouting and silicone as soon as possible. Thank you again for sharing your experience, and we hope to see you back with us again in the near future. Sincerely, Ivan Lynch General Manager 01…00 h6…

reasonable

Customer review rating 4.1/5

Jim G. Business - 02/09/2019 AccorHotels review

nice room, worst start to any day since starting to travel due to unpalatable breakfast burnt bacon raw eggs and cold coffee

Dear James, Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with breakfast to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

Wonderful again

Customer review rating 4.1/5

James M. Families - 01/09/2019 AccorHotels review

Always a pleasure. I work for Accor and have used my bonus break 3 times here in the last 2 years. Rooms and staff are lovely

Dear James, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon on your next Bonus Breaks venture. Sincerely, Ivan Lynch General Manager 01…00 h6…

Tired hotel in need of tlc

Customer review rating 4.1/5

Brian D. Business - 01/09/2019 AccorHotels review

Disappointing. Most expensive room available was tatty. Two bottles of Pepsi in the fridge. Asked for water and got one bottle plonked on a table. No air con and room too hot to sleep in. Room had poor lighting probably to hide its condition. Restaurant food was O.K. But overpriced as were the drinks. No safe. Only really great thing was the location. Shower outlet couldn’t cope with water flow so had to cut short to avoid overflow. Best rooms area trek from reception.reception asked to book us in for dinner bit didn’t.

Dear Brian, Thank you for taking the time to tell us about your experience at the Mercure Blackburn Dunkenhalgh Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Victoria Camm Deputy General Manager 01…00 h6…

Relaxing day / evening spent at the hotel

Customer review rating 4.1/5

Sam B. Families - 31/08/2019 AccorHotels review

Lovely setting and relaxing experience

Outstanding

Customer review rating 4.1/5

Dale M. Couples - 31/08/2019 AccorHotels review

Totally amazed from the moment we arrived Excellent service and the most friendly staff The meal was outstanding The room was very spacious with the most comfortable bed ever Would definitely be coming back to the dunkenhalgh We loved ever minute of it A* in every way

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