Hotel - SO/Vienna
So Sofitel Hotel So Sofitel Hotel

SO/Vienna Hotel

4.5/5 2,306 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
See all services

Our rooms

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

  • 182 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 30 connecting rooms
    • Automatic air control
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Cordless telephone
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Toilets
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 5,872 reviews

Our guest reviews for SO/Vienna

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,306 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Herfried H. Families - 03/09/2018 AccorHotels certified review
« Very friendly and attentative staff, nice rooms, however restaurant requires URGENT furniture refurbishment ! »

Very friendly reception, check in and attentative staff. Due to Accor membership level flawless and much appreciated room upgrade. for every inquiry we received a fast and correct information. Staff in hotel, rooms, attention to guests - excellent. Dinner at Das Loft restaurant: whilst the food was good, the state of the furniture and tables was - frankly speaking - absolutely NOT according to standard of a 5-star Sofitel hotel. It was embarrassing to have a business partner as guests for dinner on August 7th. I assume the hotel is already, or will soon, replace the chairs and other furniture, however during our stay it was very unsatisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to fill in our online survey. We are glad to read that overall you were very satisfied with the services and facilities provided by the hotel. Your positive assessment is very much appreciated. I'm very grateful for your constructive criticism regarding the furniture in our Das LOFT Restaurant. I would like to apologise for the inconvenience that was caused. We have finished the refurbishment of all the chairs in our Restaurant last week and soon the seating in our Das LOFT Bar & Lounge will also be re-upholstered. We hope to see you soon again at Sofitel Vienna Stephansdom. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Amitabh Solo - 02/09/2018 AccorHotels certified review
« Excellent Location, Great Service »

The hotel is conveniently located on the Danube and close to the Old Town. The rooftop restaurant and bar offer great views over the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for taking the time to fill in our online survey. We are glad to read that overall you were very satisfied with the services and facilities provided by the hotel. Your positive assessment is very much appreciated. We hope to see you soon again at Sofitel Vienna Stephansdom. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Abbas S. Business - 26/08/2018 AccorHotels certified review
« Abbas S. »

I had a bad experience with the WiFi connection and also to connect my laptop to the power source which was very annoying as none of the crew weren't sure about how to get the WiFi to work and I had couple of important emails to send, anyhow, after spending 2 hours I finally figured it out how to get WiFi work on a Mac computer and the day after was supplied a plug convertor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for telling us about your recent experience at Sofitel Vienna Stephansdom. We are always interested in our guest’s feedback and your constructive criticism is very helpful in order to identify the areas where we should improve. I regret to read that we were not able to help you swiftly with your WIFI problem. I would like to apologise for the inconvenience this caused you. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

rochellequinn Family - 26/08/2018 TripAdvisor review
« A Perfect Stay at the Sofitel Vienna Stephansdom »

The Staff at check in, from the Front Doorman to the Front Office Assistant was extremely friendly. The Hotel and the guest rooms were amazing. The Hotel's location was perfect, close to the Train, Restaurants and entertainment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rochellequinn, It is always a joy to receive positive comments from guests who have had such a memorable experience whilst staying with us and your words are very kind and much appreciated. We hope that you will return to stay with us again very soon. Kind regards Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Mohammed E. Families - 25/08/2018 AccorHotels certified review
« Mr E. »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for taking the time to fill in our online survey. We are glad to read that overall you were very satisfied with the services and facilities provided by the hotel. Your positive assessment is very much appreciated. We hope to see you soon again at Sofitel Vienna Stephansdom. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Mohammed E Family - 25/08/2018 TripAdvisor review
« Great location and breathtaking breakfast area »

Very good hotel. Great location and very friendly staffs. But what we enjoyed the most is the breakfast area located on the 18th floor with floor to ceiling windows providig a breathtaking panoramic view on Vienna. An excellent and relaxing way to start the day!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed E, Thank you very much for your review. We are absolutely delighted to read that you found our hotel comfortable and that you greatly appreciated our facilities. We hope to have the pleasure to welcome you back in a not so distant future. Kind regards Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Philip L. Families - 22/08/2018 AccorHotels certified review
« Nice hotel with great service and facilities »

Great. We loved the location and our room. We also loved the 18th floor bar and restaurant however we felt that the seats on the restaurant let down the high end feel of the hotel as the fabric on the chair arms were split and really needed to be replaced. All seats looked to be in a similar condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at Sofitel Vienna Stephansdom. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I'm very grateful for your constructive criticism regarding the seats in our restaurant. Please rest assured that we are currently working on a solution and this issue should be resolved quickly. Thank you for your kind feedback and we hope to see you again soon for another magnifique journey with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Roman Families - 22/08/2018 AccorHotels certified review

Very nice place closed to the centre of the town, excellent breakfast, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for taking the time to write us about your recent stay with us here at Sofitel Vienna Stephansdom. It is always a joy to receive positive comments from guests who have had such a memorable experience whilst staying with us and your words are very kind and much appreciated. I will gladly share your feedback with the entire team. We hope that you will return to stay with us again very soon. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Bedor A. Business - 19/08/2018 AccorHotels certified review
« Excellent »

very pleasant Best location Loved the hotel design

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We very much appreciate your comments regarding your stay at Sofitel Vienna Stephansdom. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we hope to see you again soon for another magnifique journey with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Robert F. Solo - 19/08/2018 AccorHotels certified review
« Nice room, poor gym, below par reception and breakfast »

The room was a lovely design with great views and feel. No doorman on arrival made it tricky with baggage. The receptionist recommending Muslim guests to try the fantastic local pork dishes a little bit crass and unaware. The gym was very poor and one of the reasons I picked Sofitel over other hotels. At least it forced me to run down the beautiful river setting. Breakfast location is better for dinner, great views but a chaotic setup and limited options. Other Sofitel hotels have impressed me far more and offered better value. I will be trying some where else next time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert F., Thank you for taking the time to tell us about your experience at the Sofitel Vienna Stephansdom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Vienna would be famous for Wiener Schnitzel and Tafelspitz which both are not made out of pork but I am still very sorry that our staff was recommending you dishes with pork. Please rest assured that I will personally supervise the training of our associates and we will definately take the necessary steps to prevent such happings in the future. We appreciate that you have taken the time to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Roman Couples - 18/08/2018 AccorHotels certified review
« Memorable return visit »

We previously stayed at this hotel two years ago and rebooked because it is such a special hotel. This visit was just as good in every way - staff, room, food and beverage and restaurant outlook over Vienna cannot be bettered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for taking the time to write us about your recent stay with us at Sofitel Vienna Stephansdom. Your feedback is very much appreciated and I am so very pleased to hear that your stay with us lived up to the very high expectations upon which the hotel prides itself on. We hope to welcome you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Evelyn G. Couples - 17/08/2018 AccorHotels certified review
« Pleasant stay in Vienna in modern and chique Sofitel »

Experience was great overall. The gym area is relatively small and the all white rooms are a challenge to look at after one or two days. Other that that, everything was great. Breakfast is also amazing having the superb view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. g., We very much appreciate your comments regarding your stay at Sofitel Vienna Stephansdom. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I'm very grateful for your constructive criticism regarding your room and our gym. I would like to apologise for any inconvenience that was caused. Nevertheless, I would like to thank you for your kind feedback and we hope to see you again soon for another magnifique journey with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Mansour Solo - 16/08/2018 AccorHotels certified review
« Good view to Vienna »

Good Hôtel to see Vienna from top

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to fill in our online survey. We are glad to read that overall you were very satisfied with the services and facilities provided by the hotel. Your positive assessment is very much appreciated. We hope to see you soon again at Sofitel Vienna Stephansdom. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

A.k.lion Families - 15/08/2018 AccorHotels certified review
« A.K.Lion »

fine stay and great view :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to fill in our online survey. We are glad to read that overall you were very satisfied with the services and facilities provided by the hotel. Your positive assessment is very much appreciated. We hope to see you soon again at Sofitel Vienna Stephansdom. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Simon G. Families - 15/08/2018 AccorHotels certified review
« A fantastic stay at a wonderful hotel in a beautiful city »

We could not fault the service and attention to detail displayed by all of the Sofitel staff to us during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for staying at Sofitel Vienna Stephansdom and sharing your experience with us. I am happy to hear that you appreciated the service and the attention of our staff. Our team pays attention to offer personalized and great services to our Guest. I will definitely share your comments with them. We hope to have the pleasure to welcome you soon back. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Ramlal S. Business - 14/08/2018 AccorHotels certified review
« Super comfortable and friendly »

The staff were very friendly and helpful. The hotel has good facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for staying at Sofitel Vienna Stephansdom and sharing your experience with us. I am happy to hear that you appreciated the service and the attention of our staff. Our team pays attention to offer personalized and great services to our Guest. I will definitely share your comments with them. We hope to have the pleasure to welcome you soon back. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Michal G. Families - 07/08/2018 AccorHotels certified review
« Worst 5 star experience »

The worst 5 star experience we had. It was our most expensive one night stand so we had big expectacion but just went wrong. We came at hotel at check in time 15:00 and the guy on reception gave us a voucher to lobby bar with free drink with apologise that the room is not ready yet, We never had late check in in any hotel ever!!! Ok so we used the voucher a spent ONE hour waiting than i went on reception ask again when it will be ready and he just apologise again and said he will make a call, after another 30 min we lost pation and went exploring city, whe we came back room was ready and receptionst offer bottle of the wine immediately delivered on room, so we finally got our room but there was not prepared extra bed for our daughter which I asked during booking on your hotel site not on booking etc. I asked the guy which brought our luggage if he can take car of the rollaway bed and he said will take care. After while no one showed up with the bed or with the promised wine so we tried spa, which is nice, when we came back there was not still wine or bed, so we went to city and really hungry asked on reception if we can get the extra bed a what about the wine. When we came back everything was finally set, but you don t expect to ask again and again, it s not comfortable for customers. We expected for all these trouble little bit more effort with compesation instead cheapest wine on menu list and few apologise. Maybe parking for free or something which would make you feel that the hotel feels bad for troubles. We travelled few hundreds kilometres with small child and when you finally came on your hotel at proper check in time and not waiting 2 hours with no information at all, that really ruined our vienna trip, hotel is really nice and room was just awesome, tv remote did not work but did not needed. Overall hotel is perfect but the reception servis was pathetic, definately not the 5 star experience, last week we visited 5 star hitel in Bratislava and it was absolutely different experience, extra bed ready for a child with child bathrobe and slippers, child cosmetic, toy, chocolate those are small things whuch makes such a big difference in 5 star hotel experiences.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Sofitel Vienna Stephansdom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have forwarded your comments to our Front Office Manager who will address your remarks with his team. This is indeed not representative of the high standards we hold ourselves to. Please do not hesitate to contact me personally upon your next trip to Vienna so that we can make you a personalised offer. I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Adina R. Couples - 06/08/2018 AccorHotels certified review
« Positive »

Excellent rooms except as in most hotels no place to open samsonite suitcases Difficulties understanding the last lighting switches and haven't found how to turn off the air con. Concierge could be improved as to knowledge of restaurants. Trip advisor better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Thank you for staying at Sofitel Vienna Stephansdom and for taking the time to share your feedback with us. I am glad that overall you had a good experience, however, I read with concern that you weren't satisfied with the service of our Concierge. I have already passed on your comments to our Front Office Manager. He will look into this matter and take the appropriate steps to improve our service. We are looking forward to an opportunity to welcome you back to our hotel in the future. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Glenn Families - 04/08/2018 AccorHotels certified review
« good »

Amazing view from our room. The hotel provided our request to provide us electric fan since the AC is not getting cold during the day time. We stayed in room 1314, buffet breakfast that is included in my room rate is only good for one person, it is just surprising because the room is for two person but the breakfast is only for one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for taking the time to write us about your recent stay with us at Sofitel Vienna Stephansdom. Your feedback is very much appreciated. I have asked our reservation department to have a look into your reservation in regards to your comments about the breakfast. I have been informed that you made the booking online and that the reservation was made for only 1 person. Please do not hesitate to contact us directly upon your next reservation and we will be more than happy to find a fitting room rate for you. We hope to welcome you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Stephen Solo - 02/08/2018 AccorHotels certified review
« Nice stay »

Great view and comfortable room with nice amenities . Would stay here again when visiting Vienna .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. w., Thank you for taking the time to fill in our online survey and the positive feedback. We are absolutely delighted to read that you found our hotel comfortable and that you greatly appreciated our facilities. We hope to have the pleasure to welcome you back in a not so distant future. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

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