Hotel - Sofitel Vienna Stephansdom
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Sofitel Hotel

Sofitel Vienna Stephansdom Hotel

Praterstrasse 1 
1020  VIENNA
AUSTRIA

2,072 reviews
TripAdvisor Rating Based on 2,072 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

  • 182 rooms
  • 182 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 30 connecting rooms
    • Automatic air control
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Cordless telephone
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 4,581 reviews

Our guest reviews for Sofitel Vienna Stephansdom

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,072 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 20/09/2017
« Great view of the city »

Very pleasant.

AccorHotels certified review
R. A. Solo - 19/09/2017
« Satisfied »

First we planned to be 2 days, then extended for another 2 days. We really liked (view from the room, cleanliness of the room) A small question, it's a room service. Some people who came frdsom distant countries, it is important for them to work and understand. But in such circumstances, we all work. We are very pleased with the hotel and will come to visit many times and recommend it to all of our friend.Since our company works with Austria, we often come to Vienna. Sincerely, R. A.

AccorHotels certified review
Hami A. Business - 17/09/2017
« Hospitality of Staffs, Cleanness, Quality of Services are great »

Everything is fine except quality of Internet, always I have this problem. Although last time (not recently) one of good guy in reception passed a VIP account that it was working fine. The staff are very helpful in Reception, Concierge andCoffee shop. I'm always feeling relax when I need some help because I'm sure about results.

AccorHotels certified review
Serge K. Couples - 17/09/2017
« The best hotel in Vienna with the most beautiful view »

The best hotel in Vienna with the most beautiful view of the city, I always stay at this hotel, stylish and beautiful rooms with comfortable beds and modern design, excellent breakfasts, delicious cocktails in the bar, nice, very delicate staff and hotel management, thank you very much, we will come yet !

AccorHotels certified review
Esther Families - 15/09/2017
« Very clean and clinical hotel »

Overall enjoyed my stay, have to say this is a very different hotel. Somewhat clinical in style and lacks some warmth as a result. Service excellent but the rooms get some getting used to.

AccorHotels certified review
Anonymous Business - 15/09/2017
« worn out furniture »

the rooms need refurbishment - everything looks very used. Especially being a 5 star hotel

AccorHotels certified review
Steve Couples - 15/09/2017
« amazing »

service was perfect, interior of the room was top notch~

AccorHotels certified review
Bruno E. Business - 14/09/2017
« Experience was very Premium »

SOFITEL has the smartness to upgrade the very loyal customers (I/m one of them) >>> it makes a difference. Design and kind service makes the rest

AccorHotels certified review
Peter H. Business - 14/09/2017
« Nice hotel, excellent service »

Nice hotel, excellent service, perfect view on Vienna down town

AccorHotels certified review
Anonymous Couples - 12/09/2017
« Excellent »

Overall our experience and the service was first class. However, the location of smokers / ash trays adjacent to the entrance to the hotel was unpleasant. In Canada.. all smokers are required to be a certain distance from the entrance to any buildings. Would also liked to have the option to recycle containers, etc.

AccorHotels certified review
Fabrice R. Business - 10/09/2017

Very good experience, nice View, great location, nice size. But the furniture are in a very bad shape (sofa, and all doors and drawers)

AccorHotels certified review
Anonymous Couples - 08/09/2017
« Great location and very relaxing »

Relaxing, great location and the 360 view from the top floor is amazing

AccorHotels certified review
Jacques B. Business - 08/09/2017
« Probably one of the best business hotels in Vienna »

Participating to a business event in the hotel. Smooth and high level service. Excellent location. One down side: the reception could not allow late check out at 2PM.

AccorHotels certified review
Antonio S. Business - 05/09/2017
« Modern but tired and impersonal »

Tired and not too comfortable rooms. Outdated, not cool. Not a Sofitel worthy experience.

AccorHotels certified review
Sameer Families - 02/09/2017
« As a 2nd visit I was surprised at how 'tired' the hotel looked. »

Reservations were superb, slick and accommodating. Concierge and front desk were extremely switched on to our needs. Rooms were generally serviced well. However, the hotel needs a bit of an upgrade. I last stayed in 2012 and it has taken quite extensive wear and tear that I am surprised has not been noticed from a management perspective. A few examples... 2. On check in to the room (1712), the satin/silk grey bed cover was heavily stained (not a welcoming first experience) - I did bring this up, it was removed and the next day the head concierge sent up complimentary drinks and a fruit bowl. 3. The general room assets were worn (arm chair literally peeling in the corners with missing leather, the soap dish chipped in the WC, lots of visible scuffs and marks across as the room. Nothing to complain about but would think the Sofitel would pay management attention to this. Same in the breakfast area, 3. The breakfast area is in a similar condition, again, nothing to complain about, but visible to the eye was the aging of the furniture and the cutlery and crockery with varying age. After heavy use over the years, some of the cutlery needs to be changed. Some coffee cups with hairline cracks has over time obtained coffee stains (not something I have an issue with, but would think those cups would not pass a quality check and make it onto a table in the first place). On our 1st morning, my wife's latte glass cup had a chip on the top (got the usual apology), but I think someone needs to look at replacing cutlery/crockery from time to time. 4. Also visible during breakfast was the the staff interaction - it seems that the mix of interns, varying nationalities and the manager on the floor all seemed to be lost in translation bickering with each other. Again, nothing to complain about, when serving, they were all great, but somehow, they seemed to have issues with each other that sometimes would be visible. 5. Tried room service twice, the phone would ring off unanswered or cut without response. It was not t a showstopper, but lost revenue for the hotel given I gave up the choice to order something. Overall the Reactive service was superb, we didn't have any issue as a family. Every team member friendly and provided service with a smile, however the proactive service and attention to quality detail and state of the hotel while not disasterous or in a state of disrepair is something that I would offer as feedback to be looked at to consider for some level of refurbishment. To summarize, as a family we were blown away 4 years ago with the hotel on our vacation. When booking our Vienna leg this summer, we did not consider looking at any other hotel. Given the above, while I have no specific issue, am not sure I would do the same and consider other options. This is what I hope would not be the case for other repeat guests. Best Regards, Sameer +971 56..

AccorHotels certified review
Anonymous Solo - 30/08/2017
« Great view but room is not functional. »

The view was great, although the wall was so thin I could hear someone next to my room walking around. The shower room was not functional. The shower space was dark as there was no light if you close the curtain, but if you do not close it, it would get wet all over the floor. I think it is not a good idea. The breakfast was great with a stunning view of Vienna. One thing I would like to mention is that the waiters should be more friendly and should smile more. I felt a bit pressure when talking with them. However they were attentive so overall I enjoyed. The women at the reception should also have been more friendly. I was disappointed when I was told the room had no bath tubs despite the fact I booked such a room with a bath tub.

AccorHotels certified review
Nicolas Couples - 29/08/2017
« Wonderful Hotel »

Design hotel located in the center. You can almost visit everything by foot from it. Service and food are excellent. One amazing thing you need to do is the Rooftof bar more than 180°view on Vienna! Astonishing!!

AccorHotels certified review
Saman S. Families - 28/08/2017
« EVERYTHING WAS PERFECT »

location of Hotel is Great . service , hospitality , cleaning , staff , restaurant all perfect but parking fee was so expense ,

AccorHotels certified review
Kevin Couples - 25/08/2017

Overall good experience with the hotel. Staffs were really nice and helpful.

AccorHotels certified review
Noemie Business - 25/08/2017
« a very pleasant stay, helpful staff and comfortable room, »

it was my first time at the Sofitel Vienna and it was a great experience. People working there were very helpful and paid attention to every little detail and offered me a warm welcome. Breakfast was complete and good. I was a little cold in the room and I had difficulties turning the AC off but other than that everything was neat and perfect.

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