Hotel - Sofitel Vienna Stephansdom
Sofitel Hotel Sofitel Hotel

Sofitel Vienna Stephansdom Hotel

4.5/5 2,269 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
See all services

Our rooms

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

  • 182 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 30 connecting rooms
    • Automatic air control
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Cordless telephone
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Toilets
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.6/5 AccorHotels Rating 5,717 reviews

Our guest reviews for Sofitel Vienna Stephansdom

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,269 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Abdullah A. Families - 11/07/2018 AccorHotels certified review
« amazing staying »

I can’t describe it It was one of the beautiful staying in my life Here I would like to thank you so much for MR Orlet Oliver He is main reason to booking in this hotel , deal with me nicely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to fill in our online survey and your positive feedback. We strive to ensure that our guests get the absolute highest standard of service possible in the hotel industry and we are thrilled to hear that Oliver was able to provide this to you. We will pass along your message to him for sure. Thank you again for your nice words and we look forward to welcoming you back soon! Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Steven Couples - 11/07/2018 AccorHotels certified review
« Great facilities, great staff and great location! »

The location was excellent, near to local public transport links and only a short walk from a number of main attractions. From the moment we arrived to the moment we left the staff were incredibly polite and professional. The room looked great and was cleaned every day, with complimentary tea, coffee and soft drinks re-stocked every day. The hotel also had a very classy rooftop bar and restaurant which had a great view across the city. We loved our stay and would definitely recommend the Sofitel to anyone passing through Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at Sofitel Vienna Stephansdom. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we hope to see you again soon for another magnifique journey with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

In-ho C. Families - 09/07/2018 AccorHotels certified review
« Good Location, Confortable. »

Good design and looks good. Functionally, not satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to fill in our online survey. We are glad to read that overall you were very satisfied with the services and facilities provided by the hotel. Your positive assessment is very much appreciated. I'm also very grateful for your feedback regarding the bathroom. Nevertheless, we hope to see you soon again at Sofitel Vienna Stephansdom. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Kees Couples - 06/07/2018 AccorHotels certified review
« Fine hotel at good location »

Nice hotel and friendly staff. Nice and spacious room, we got upgrade to Junior suite which was great. Hotel interior is very modern and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to fill in our online survey and the positive feedback. We are absolutely delighted to read that you found our hotel comfortable and that you greatly appreciated our facilities. We hope to have the pleasure to welcome you back in a not so distant future. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Elina Business - 05/07/2018 AccorHotels certified review
« Safe and comfortable »

Room was nice, silent and everything was working. It is clever to put socket to the safe, you can load your computer during the time it is in the safebox. Nice breakfast, the staff already know me! Very good check-in (in advance) and check-out, helpfull staff in the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., Thank you for taking the time to write us about your recent stay with us here at Sofitel Vienna Stephansdom. It is always a joy to receive positive comments from guests who have had such a memorable experience whilst staying with us and your words are very kind and much appreciated. I will gladly share your feedback with the entire team. We hope that you will return to stay with us again very soon. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Alice Families - 04/07/2018 AccorHotels certified review

Very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Thank you for taking the time to fill in our online survey. We are glad to read that overall you were very satisfied with the services and facilities provided by the hotel. Your positive assessment is very much appreciated. We hope to see you soon again at Sofitel Vienna Stephansdom. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Z. J. Couples - 04/07/2018 AccorHotels certified review
« A family-like hotel »

We are warm-heart serviced. This is the best experience we've ever have.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for taking the time to fill in our online survey. We are glad to read that overall you were very satisfied with the services and facilities provided by the hotel. Your positive assessment is very much appreciated. We hope to see you soon again at Sofitel Vienna Stephansdom. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Anonymous Business - 04/07/2018 AccorHotels certified review

Hotel was nice but my shirts were stolen in my room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for your feedback. I deeply regret the fact that you left the hotel unsatisfied and would like to offer my sincerest apologies. Please rest assured that I take your case very seriously and we have tried to the best of our abilities to find out all details regarding the whereabouts of your shirts. As our Rooms Division Manager, Mr Soichiro Abe, has written, we performed a lock read-out of your room. There were no anomalies noticed and all staff that has entered your room was questioned. Once again I apologize for the fact that this experience has tainted your stay and I remain at your disposal should you have any further questions. Kind regards Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Anonymous Business - 04/07/2018 AccorHotels certified review
« A fantastic hotel »

I liked the design of the rooms and of course the view. The breakfast was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., We very much appreciate your comments regarding your stay at Sofitel Vienna Stephansdom. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we hope to see you again soon for another magnifique journey with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Dina Families - 03/07/2018 AccorHotels certified review
« Best room ever »

Great location, great facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., Thank you for taking the time to fill in our online survey. We are glad to read that overall you were very satisfied with the services and facilities provided by the hotel. Your positive assessment is very much appreciated. We hope to see you soon again at Sofitel Vienna Stephansdom. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Mohamed A. Families - 02/07/2018 AccorHotels certified review

I had an upgrade to my booking. The location was fablulous and it has an amazing view looking over vienna

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to fill in our online survey. We are glad to read that overall you were very satisfied with the services and facilities provided by the hotel. Your positive assessment is very much appreciated. We hope to see you soon again at Sofitel Vienna Stephansdom. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Conny Couples - 02/07/2018 AccorHotels certified review
« Very relaxing and very friendly staff »

Good location for hotel. Modern. We had a wonderful room with view of the Dom. Nice and friendly staff. Little detail that the bose intallation on the room doesn’t function. And when People above close the Windows you hear the noise in you room. If They close iT with lot of offert you hear that really well...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for staying at Sofitel Vienna Stephansdom and sharing your experience with us. I am happy to hear that you appreciated the service and the attention of our staff. Your constructive comments regarding the room have also been shared with our Chief Engineer. I apologise for the inconvenience that was caused. Nevertheless, we hope to have the pleasure to welcome you soon back. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

R M. Business - 01/07/2018 AccorHotels certified review
« Like Mary Poppins, just about perfect in every way. »

An unfortunate glitch was overcome and the stay was quite pleasant and memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, I very much appreciate your comments regarding your stay at the Sofitel Vienna Stephansdom. I'm glad that we were able to rectify what went wrong upon your visit to our bar. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Peter Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Aaron Business - 30/06/2018 AccorHotels certified review
« Amazing »

Every staff member I encountered was extremely friendly and helpful. My room was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at Sofitel Vienna Stephansdom. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we hope to see you again soon for another magnifique journey with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Nike Business - 30/06/2018 AccorHotels certified review
« Good »

Goor facility and location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O., Thank you for taking the time to fill in our online survey. We are glad to read that overall you were very satisfied with the services and facilities provided by the hotel. Your positive assessment is very much appreciated. We hope to see you soon again at Sofitel Vienna Stephansdom. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Vincent G. Business - 30/06/2018 AccorHotels certified review
« Beautiful hotel »

Location of the hotel is perfect, amazing design inside and outside, don't miss the breakfast with the view. Beautiful hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to write us about your recent stay with us here at Sofitel Vienna Stephansdom. It is always a joy to receive positive comments from guests who have had such a memorable experience whilst staying with us and your words are very kind and much appreciated. I will gladly share your feedback with the entire team. We hope that you will return to stay with us again very soon. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Ian M. Couples - 30/06/2018 AccorHotels certified review
« Brilliant »

Check in was efficient if not “cold”. We were not shown to the lifts or to our room. Denis came up later to discuss the room with us. He was good. Unfortunately bed kept moving when you sat on it. Views were magnificent and room spacious. Why was the toilet so small?? Breakfast was bountiful and very well presented. And colourful and large variety. Dinner was of a very high caliber! Professionally presented and cooked with a Japanese influence. Waitress was excellent. Check out was friendly and professional. Well located. A cheaper dining / snack bar menu should be offered- not only room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mackenzie, Thank you for taking the time to write us about your recent stay with us at Sofitel Vienna Stephansdom. Your feedback is very much appreciated and I am so very pleased to hear that your stay with us lived up to the very high expectations upon which the hotel prides itself on. I'm very grateful for your constructive feedback regarding your arrival and your room. I have already forwarded it to our Rooms Division Manager. Also your comments about the staff in our Das LOFT Bar have been shared with our Bar Manager. I apologise for any inconvenience that was caused. Nevertheless, we hope to welcome you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Dr. K. C. M. Families - 29/06/2018 AccorHotels certified review
« President »

Extremely dissatisfied with the service and constantly reminding by the staff that if you need service pay more. Room service people don't even understand simple English. My wife likes strong tea and ask for two tea bag in a cup and to my surprise they told her that it will cost you extra lol not only this they charge for milk separately because she wanted it hot. Bell boy couldnot come to our room when we were leaving. Couple of small thing they need to learn if they want to stay in hospitality business. One thing definitely I will like to mention that we stayed in a non smoking room by mistake and came to know about it on the next day and didn't smoke after that. You guys charged me $300 to clean the room and that's fine, but the way front desk manager talked to us was a little bit humiliating that we don't know the rule and law of Austria. It was our first visit to Austria and Sofitel too. I always stay in a smoking room it does not matter which country I go. Anyway its your business and you can run your way. Just one advice be polite and take money not other way round. Kumar C.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Sofitel Vienna Stephansdom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will follow up on your remarks with our Room Service Manager and our Front Office Manager and we will make the necessary changes where appropriate. I appreciate you're sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

Anonymous Business - 26/06/2018 AccorHotels certified review
« unexpected issues »

overall nice hotel, but first had to wait for lightning to be fixed. Later drain was clogged & TV had to be restarted because it crashed. Also bed a bit uneven.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., Thank you for taking the time to tell us about your experience at the Sofitel Vienna Stephansdom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments have been shared with the responsable heads of department. We will take the appropriate steps to prevent these issues from happening again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

L. C. Business - 26/06/2018 AccorHotels certified review

it was ok but I would expend a room cleaner, a room service quicker, a breakfeast buffet more qualitatif with seats in a good shape and not destroyed as they are .bathroom was clean but the rest … nobody brough us to our room, didn't explain lighting etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. l., Thank you for taking the time to tell us about your experience at the Sofitel Vienna Stephansdom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have forwarded your comments to the responasbale department heads and I will address your remarks in our next meeting. I apologise once again for the inconveniences that were caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me for your next stay in Vienna and we will be more than happy to make you a personalised offer in order to convince you of our service. Sincerely, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

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