Hotel - Sofitel Vienna Stephansdom
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Sofitel Hotel

Sofitel Vienna Stephansdom Hotel

Praterstrasse 1 
1020  VIENNA
AUSTRIA

2,023 reviews
TripAdvisor Rating Based on 2,023 reviews
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From 269.10 EUR Non member rate
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

  • 182 rooms
  • 182 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 30 connecting rooms
    • Automatic air control
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Cordless telephone
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 4,343 reviews

Our guest reviews for Sofitel Vienna Stephansdom

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,023 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor certified review
Solo travel - 16/07/2017
« satisfied by sofitel »

basically i was very satisfied by the hotel include staffs. i can not find something uncomfortable in hotel and i strongly recommand this hotel to someone who read this one thank you for your kindness and concerned

AccorHotels certified review
Gene Couples - 15/07/2017
« Could be better »

Bed was creaking Bed had a hump in the middle Remote from each room controls aTV in the other room so both cannot be used comfortably Water from the shower leaks out and I tripped twice not noticing that, could of fell and injured myself For the price breakfast off the menu could of been better, we ate a couple of times. It decided to eat at Haas and Haas, view is great though. Twice we got a bill for a buffet even though we ordered from the menu

AccorHotels certified review
Mohammad A. Friends - 14/07/2017

perfect

AccorHotels certified review
Anonymous Business - 14/07/2017
« Dave »

Very good

AccorHotels certified review
A Couples - 14/07/2017
« Nice location and view  »

I had a worm welcoming when I arrived amd the room design is cool. The view is satisfying

AccorHotels certified review
Catherine S. Solo - 13/07/2017
« Ideal location and wonderful service  »

I really enjoyed my stay. In particular the service was excellent and helped me get the most out of my stay in Vienna.

AccorHotels certified review
U K. Solo - 10/07/2017
« Friendly staff in a nice hotel with great views from the bar. »

I enjoyed the stay very much in a pleasant and clean hotel with friendly staff. The bar had some awesome views of Vienna. The white room was nice enough but small and the flooring was not particularly warm.

AccorHotels certified review
Mark G. Couples - 10/07/2017
« Great stay  »

My wife and I had a great stay of three days. The service was great, with one exception. The location was great. The room was great, although one of the chairs was in need of replacement. I was surprised to see a chair in this condition in our room. The concierge was great. Very nice and helpful. Although the restaurant he recommended for dinner was not outstanding. The service issue we had was at breakfast. We decided to order a la carte. We ordered eggs Benedict for my wife and porridge and yoghurt for me. It took about 20 minutes for my wife to get her dish. It took about 30 minutes for me to get mine. The service staff did not seem to care. When we inquired about our meal we were told "a couple minutes the kitchen is busy ". When we left I mentioned to the server that it would be better to let customers know how long it would take. She was nonplussed. On the otherhand, my wife and I had a couple drinks in the bar and we received excellent service from Adrienne! She is great! Re our service problem I mentioned it at the front desk and the gentleman was great. Offered us a bottle of champagne. We said a couple of glasses of champagne would be sufficient. He also sent us some cookies. We will stay again.

AccorHotels certified review
Ken L. Friends - 08/07/2017
« My room, the views, the restaurant and reception area are all excellent. »

My third or fourth stay. My only disappointment is that the restaurant was not open at 2:30 when we arrived, which would have been fine but the bar snack foods were disappointing. This last point is the only place for improvement.

AccorHotels certified review
Anonymous Business - 07/07/2017
« Amazing! »

I was impressed by the room design and all in white concept. I enjoyed the view at the breakfast room and food as well.

AccorHotels certified review
Omar Families - 06/07/2017
« Very Enjoyable and Comfortable »

Overall, it was a very nice experience. Rooms are spacious and comfortable and the staff was very helpful and friendly.

AccorHotels certified review
Anonymous Couples - 05/07/2017
« Not a 5 star experience »

Room was dated and in need of refurbishment. Service staff at front desk and top floor lounge in serious need of training to provide 5 star service. Cleaning staff entered room despite very specific instructions with front desk staff not to disturb me or my fiancée for any reason. Concierge was very poorly informed about local attractions, offering only typical tourist spots and nothing of unique interest. Terrible experience overall for seasoned travelers. I will never stay in your hotel nor will I recommend anyone else stay there until the service level is brought up to typical Sofitel and 5 star hotel standards.

AccorHotels certified review
Brad H. Families - 05/07/2017
« Enjoyable and memorable. »

My son and I had our first trip to Austria recently. The travel agent recommended your hotel and this was the only reason that I booked with your establishment. In saying this, I was impressed with the professionalism and thoughtfulness of the staff at Sofitel Vienna. I am a "hard" taskmaster when it comes to critiquing and your staff were not found wanting. I will certainly and without hesitation be recommending friends and colleagues that if and when they decide to visit Vienna, that to ensure they stay at Sofitel as your staff gave that little extra that made my son and I have a truly memorable visit to Vienna. In conclusion, it does not matter how beautiful or eloquent an establishment is. It is the people who make the difference. Sofitel can be rightly proud of it's staff in Vienna as they made our (very) long trip from Australia that much more enjoyable. Well done. Kindest Regards Brad Harrison Australia.

AccorHotels certified review
Rebecca G. Business - 05/07/2017
« Relaxing attentive break  »

It was fabulous, staff were so friendly without being too overbearing.

AccorHotels certified review
Rowchan Couples - 05/07/2017
« Stunning views, all the right features, but slightly cold »

The staff were mainly friendly, although the rules around seating at different times in your roof bar/restauratn was surprising and disappointing. Both the room and the lobby when you enter gives one a slightly cold and bland feeling. The wooden curtains in the room, while innovative and fun to open with the great view, never closed fully so that we were woken early every morning by streams of sunshine on our faces. Otherwise everything else was fine.

AccorHotels certified review
Hamad S. Couples - 04/07/2017
« Super clean hotel. Very friendly staff »

Awesome hotel, awesome rooms, staff super friendly.

AccorHotels certified review
Sj Friends - 04/07/2017
« Satisfied, service can be improved »

Overall, loved my stay at the Sofitel Vienna. Check-in process was smooth. The room was ready before official check-in time. The room was as per my requirements. The service can be still improved though. Room Service (in-room dinning) is considered poor! Check-out was quick & easy.

AccorHotels certified review
Andrew M. Couples - 04/07/2017
« Extremely well managed hotel »

Very welcoming reception . Upgraded to a superb junior suite , the only problem Is the array of complicated light switches . It takes at least 24 hours to familiarize yourself with how to switch in and off the various lights .

AccorHotels certified review
Serge K. Couples - 03/07/2017
« The best hotel in Vienna with the most beautiful and fabulous view of the city! »

I have always stayed at this hotel when I come to Vienna, the BEST Vienna hotel with the most beautiful and fantastic city views and stylish rooms with beautiful panoramic large windows, comfortable beds, luxurious en Delicious hearty breakfast, great cocktails at the bar. Nice and very considerate staff and management of the hotel, thank you very much to all, we will come again!

AccorHotels certified review
Abdulla A. Families - 02/07/2017
« Very good  »

Excellent hotel service.

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