Hotel - Sofitel Vienna Stephansdom
Sofitel Hotel Sofitel Hotel

Sofitel Vienna Stephansdom Hotel

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4.5/5 2,180 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Babysitting on request
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

  • 182 rooms
  • 182 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 30 connecting rooms
    • Automatic air control
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Cordless telephone
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 5,181 reviews

Our guest reviews for Sofitel Vienna Stephansdom

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,180 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
David M. Families - 13/02/2018
« Cool hotel, very nice rooms but restaurant Manager not helpful »

Check in great, rooms great, bar great. However the restaurant Manager was very unhelpful when I asked for a nice table with a view the day before. He said reservations for nice tables were not possible yet the next day when going for dinner all of the table were reserved by the windows. This guy needs a lesson in hospitality and to take the "cool" thing less seriously!

AccorHotels certified review
Anonymous Friends - 11/02/2018
« Canceled this stay »

Canceled this stay a long time ago, so it’s time to update your system. Did not get any money back either. Will I book here the next time? NO!

AccorHotels certified review
Michael G. Business - 06/02/2018
« Simply perfect »

A pleasant room with a beautiful view to St Stephens. Thanks to Nicole , my Status was honoured with an upgrade that I very much appreciated. The Soa and treatment from Ramen was very good as well. Breakfast was wonderful and the SOFITEL beds are a delight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to fill in our online survey and your positive feedback. We strive to ensure that our guests get the absolute highest standard of service possible in the hotel industry and we are thrilled to hear that Nicole and Ramin were able to provide this to you. We will pass along your message to them for sure. Thank you again for your nice words and we look forward to welcoming you back soon! Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Yitzhak G. Couples - 05/02/2018
« Mr. »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to fill in our online survey. We are glad to read that overall you were very satisfied with the services and facilities provided by the hotel. Your positive assessment is very much appreciated. We hope to see you soon again at Sofitel Vienna Stephansdom. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Anonymous Couples - 04/02/2018
« Outstanding stay »

After travelling all day a very welcoming arrival and check in by 12.30. Fabulous high floor room with a view. Breathtaking views from the top floor and a stunning restaurant. Breakfast choice was incredible and delicious. A late check out requested and agreed to of an hour. All staff were professional and couldn't do enough for you. Couldn't have wished for a better hotel to stay in for our first visit to Vienna. Only small criticism would be lack of recognition of our visit for a Birthday celebration when asked our reason for visiting Vienna. Thank you Sofitel for a lovely stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., We very much appreciate your comments regarding your stay at Sofitel Vienna Stephansdom. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I'm grateful for your constructive criticism regarding the lack of recognition for your birthday. I regret that this was not picked up on by our Ambassadors. I will make sure to share your comments with the entire team. Thank you for your kind feedback and we hope to see you again soon for another magnifique journey with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Swiss C. Couples - 04/02/2018
« Fantastic stay in Vienna »

Great hospitality. Great location. Great view on St. Stephan's Cathedral. Very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at Sofitel Vienna Stephansdom. It is so pleasing to hear that you enjoyed your stay with us so much. The team takes great pride in ensuring each guest enjoys a seamless and pleasant experience and I look forward to sharing your feedback with them as I know they will be delighted. We hope to see you soon back. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Dawn R. Couples - 01/02/2018
« Excellent service, accommodations and location. »

Everyone at the hotel went above and beyond to make our stay perfection! The view from our bedroom window was majestic! Heated floors, heated towels, just amazing. The in room coffee, juices and water were so nice to have. When we return to Vienna this is where we shall stay !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., Thank you for taking the time to write us about your recent stay with us at Sofitel Vienna Stephansdom. Your feedback is very much appreciated and I am so very pleased to hear that your stay with us lived up to the very high expectations upon which the hotel prides itself on. We hope to welcome you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Tony G. Couples - 30/01/2018
« Mr. and Mrs. »

We were very pleased with the service, staff, and the hotel facility.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at Sofitel Vienna Stephansdom. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we hope to see you again soon for another magnifique journey with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Anonymous Business - 22/01/2018
« Extremely good service »

Very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., Thank you for staying at Sofitel Vienna Stephansdom and sharing your experience with us. I am happy to hear that you appreciated the service and the attention of our staff. Our team pays attention to offer personalized and great services to our Guest. I will definitely share your comments with them. We hope to have the pleasure to welcome you soon back. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
K. Solo - 22/01/2018
« Very nice hotel in good location with excellent view on the city from room and especially from restaurant. »

A pure design hotel. The Gray room is really gray all around :) Modern interior, carpet-less, huge and atipic windows with differed size window shades (a bit similar to aero plane, just imagine it in sizes between A4 to A0 sheet). Nice smelling cosmetics (Hermes - Orange vert). Maybe the Bose radio could have a Bluetooth connection. Even when there were no carpets in room, the acoustic was good. Restaurant is impressing. The variety of the food on breakfast could fulfill the requests from gourmand until vegans. All kind of diets could be supported.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to write us about your recent stay with us at Sofitel Vienna Stephansdom. Your feedback is very much appreciated and I am so very pleased to hear that your stay with us lived up to the very high expectations upon which the hotel prides itself on. We hope to welcome you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Andrew M. Business - 22/01/2018
« Very well managed hotel with excellent and helpful staff »

Very warm greeting from the reception . The staff is extremely well trained . The hotel has a very modern look , and the rooms are impeccable , with all the usual amenities expected from a l7xury hotel. Small criticism the electric switches are very complicated, probably designed by a contractor who’s motto was , why make it simple when we can make it complicated . Many of the cable channels were not working , including BBC world news . There are no English language Entertainement or movie channels. This could be an issue ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying at Sofitel Vienna Stephansdom once more and sharing your experience with us. I am happy to hear that you appreciated the service and the attention of our staff. Our team pays attention to offer personalized and great services to our Guest. I will definitely share your comments with them. I am very grateful for your constructive criticism regarding our TV Channels. I have passed it on to our Chief Engineer who will look into this. I apologise for any inconvenience that was caused. We hope to have the pleasure to welcome you soon back. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Mimi Friends - 22/01/2018
« Good service »

Overall stay was pleasant esp the 18 floor view. Having meal up there was breathe taking. Especially 1 of the day was snowing while having our breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you for taking the time to write us about your recent stay with us here at Sofitel Vienna Stephansdom. It is always a joy to receive positive comments from guests who have had such a memorable experience whilst staying with us and your words are very kind and much appreciated. I will gladly share your feedback with the entire team. We hope that you will return to stay with us again very soon. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

TripAdvisor review
andrew777barb Couples - 22/01/2018
« Excellent »

We stayed in Vienna just for one night. As Platinum card holder we were upgraded. Thanks a lot. Everything was good, especially check in. The suite was good. Cleanliness and service excellent, location is super - just close to the center

AccorHotels certified review
Samuel Couples - 20/01/2018
« Beautiful and impressive luxury hotel »

Overall stay was great, hotel staff downstairs were brilliant, room service delicious, rooms stunning. Only two problems, the TV wasnt compatible with Apple AirPlay on our brand new MacBook (even though it says it is - it was very laggy and couldn't support HD) and the service at the bar on the top floor was pretty poor. Still, the room was absolutely gorgeous and the breakfast buffet was wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for taking the time to write us about your experiences during your recent stay at the Sofitel Vienna Stephansdom. I'm very grateful for your constructive feedback regarding Apple Airplay in your room. I have passed on your comments to our Chief Engineer who will look into this. I apologise for the inconvenience that was caused. Your comments regarding the service at the bar have been shared with our Bar Manager. I'm sorry that your visit did not meet your expectations and I apologise for this. Please be assured that this will be addressed in our weekly meetings and that we will look into improving our service. Nonetheless, I hope that we will be able to welcome you back soon. Best regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Con H. Couples - 18/01/2018
« Superb hotel »

Of all 5 places we stayed in Austria for 2 weeks, Sofitel Vienna Stephansdom was the best so far!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to write us about your recent stay with us here at Sofitel Vienna Stephansdom. It is always a joy to receive positive comments from guests who have had such a memorable experience whilst staying with us and your words are very kind and much appreciated. I will gladly share your feedback with the entire team. We hope that you will return to stay with us again very soon. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Anonymous Couples - 18/01/2018
« Well-located hotel has great service. »

Excellent service from entire staff. Room very spacious and spotlessly clean, but too stark and dark for my taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Thank you for taking the time to tell us about your experience at Sofitel Vienna Stephansdom. We are always interested in our guests' feedback. Thank you for your comments regarding the room. I regret to read that the design didn’t suit your taste. The French star architect Jean Nouvel wanted to forgo colorful elements and unnecessary ornaments which would distract from the spectacular view of Vienna. Therefore, our hotel is designed in a threefold color scheme namely black, white and grey. Please let me tell you that we are currently performing a renovation during which the rooms will be softened up with some colorful elements and softer materials in order to give them a cozier character and create an inviting atmosphere for our guests. It would be a pleasure to welcome you back soon and show you our renovated rooms. I am sure you will like the new design! Best regards from Vienna, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Alex P. Couples - 18/01/2018
« Simply very good »

Staff, service, room, food and bed were amazing. Only the bathroom was disapointing as not so practical.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to write us about your recent stay with us at Sofitel Vienna Stephansdom. I'm glad you overall enjoyed your stay and I'm grateful for your feedback regarding the bathroom. Nevertheless, I hope that you will visit us again soon. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Daniel Business - 18/01/2018
« Great hotel »

Great design, location, staff, breakfast, spa, bar, and freebies

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at Sofitel Vienna Stephansdom. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we hope to see you again soon for another magnifique journey with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
K. C. Couples - 16/01/2018
« Wonderful »

It was a really good experience with the Sofitel in Vienna. The staff is really helpful and service is just nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to write us about your recent experience at Sofitel Vienna Stephansdom. Your comments regarding our team are very kind. We are very proud of the standard of service our staff provide at the Sofitel Vienna Stephansdom, ensuring every guest who visits has the most wonderful all round and special experience. We hope to have the pleasure to welcome you soon back. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

AccorHotels certified review
Brad C. Families - 15/01/2018

It was very welcoming and the staff was great. All were very nice and was a pleasure meeting them. The food in the loft restaurant was outstanding and enjoyed it very much. Sofitel is a great hotel and I hope it wasnt my last visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. c., We very much appreciate your comments regarding your stay at Sofitel Vienna Stephansdom. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we hope to see you again soon for another magnifique journey with us. Kind regards, Peter Katusak-Huzsvar General Manager Sofitel Vienna Stephansdom

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