Hotel - Sofitel Vienna Stephansdom
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Sofitel Hotel

Sofitel Vienna Stephansdom Hotel

Praterstrasse 1 
1020  VIENNA
AUSTRIA

2,043 reviews
TripAdvisor Rating Based on 2,043 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

  • 182 rooms
  • 182 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 30 connecting rooms
    • Automatic air control
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Cordless telephone
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 4,434 reviews

Our guest reviews for Sofitel Vienna Stephansdom

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,043 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Rabih (. Families - 09/08/2017
« We had the feeling of home and staff very friendly & helpfull. »

All in all was a very good and relaxing period, The people were very helpful and informative. We enjoyed our stay and my family were feeling as if we are at home. What I didn't like? You have a wonderful hotel on the 18th floor and a panoramic view of Vienna. We had lunch which isn't low cost but very good. I was surprised in the bill an amount of 10 Euro (each person 5 Euro) as table set. After asking the service, they informed me that its a standard and this is for the bread (3x pieces of bread). This is not fair especially for a total bill of 100 Euro. I felt a little bit taken over the table.

AccorHotels certified review
Jay Couples - 08/08/2017
« highly recommended »

From a to z, I was totally satisfied with services provided. Room condition was perfect and they provide fresh water and juice free of charge. View was wonderful, too.

AccorHotels certified review
Robert H. Business - 07/08/2017
« Great location, great staff »

Walking distance to everything you could want to see in downtown Vienna. Great view from the fabulous restaurant. Service was top notch.

AccorHotels certified review
Won H. K. Solo - 05/08/2017
« consistently good standards »

check-in & out speedy and convenient clean room good room service and nice food

AccorHotels certified review
Viking007 Couples - 02/08/2017
« Ferie Juli 2017 »

Sofitel Hotel is a fairly new hotel located by the river with approx. 5-7 minutes walk to the city center. We were very pleased with the location and the hotel. The room was completely white located on the 8th floor with a great view, the room was large with a spacious shower and tub, the bed was very good. The breakfast was served on the top floor with 360 degree views which was absolutely amazing, breakfast was also nothing to complain about. And in the evening this was used as a resturant and bar, a great place to enjoy good food to drink. The service at the hotel was very good. All in all, we were very pleased with our four nights at this hotel.

AccorHotels certified review
Anonymous Couples - 31/07/2017

Very nice, warm welcome and taken care throughout the stay.

AccorHotels certified review
Anonymous Solo - 31/07/2017
« Nice view but the room is poor for the price »

The best thing was the view from the room. An amazing picture of Vienna and the St. Stephan’s Cathedral. The room (prestige suite) is very poor for the price, and was dirty at my arrival. The television was not working correctly, and the shower was dropping water, which is extremely annoying with the shower in the sleeping room. Also the quality of the food of the room service was not five stars. Will not do that again!

AccorHotels certified review
Alongot P. Business - 29/07/2017
« Superb  »

It could have been perfect 10 if not for the way the staff treated the request for plug adapter at the counter. I think it's a language problem.

AccorHotels certified review
Stefan Couples - 25/07/2017
« A very nice stay in Vienna »

Exquisite hotel a at perfect place

AccorHotels certified review
Justin F. F. Couples - 25/07/2017
« Fantastic - Made so by the People »

My fiancé and I spent a quick three nights at your beautiful hotel and absolutely loved it. Centrally located, beautiful and comfortable it was a place to call home in a foreign land. All of that being said, it was the people we interacted with and the level of service that was the real value. In particular the day shift in the Loft - Daniel, along with Nadine and a sharp blonde young man (we feel terrible that we cannot remember his name but Nadine will surely know) in the lobby downstairs we generous with their time, recommendation, and patience with us. Everyone was so thoughtful and we look forward to returning - we are even considering Vienna as a destination for our wedding. Certainly your hotel would be the place to stay. Thank you all so very much for a wonderful experience. Justin F. Foley - Houston, Texas

AccorHotels certified review
Peter H. Business - 24/07/2017
« very nice hotel with awesome bar/restaurant »

very nice hotel, excellent top roof bar/restaurant

AccorHotels certified review
Ponte V. T. Couples - 23/07/2017
« Excellent experience  »

From our arrival to our departure was a pleasant experience. This includes the reception staff, concierge , and restaurant personnel. The only negative was the ability to provide wash clothes for every day of our stay even when requested. A small thing but something a SOFITEL should be able to provide on a daily basis.

AccorHotels certified review
Benre Families - 21/07/2017
« Happy to stay there again  »

Very friendly staff . Clean room

AccorHotels certified review
Anonymous Couples - 19/07/2017
« Nice modern hotel in a convenient location. »

- The white floor in the room has a lot of heavy scratches which makes a cleaned/modern designed room look a bit worn out, does not leave a good impression when the guest first arrives the room. - The floor in the shower gets very slippery when wet, I would worry if my parents or older guests stay in this hotel. - The ambience of the breakfast is nice, however, the servicing staff is a bit slow I believe it's due to its popularity. The variety of the buffet is insufficient. I would say at least 30% of the buffet should be slightly different daily. - House keeping service is on point :-)

AccorHotels certified review
Anonymous Families - 19/07/2017
« Good stay »

Very good welcome. Visually stunning hotel with great views and super staff (breakfast, valet, most front desk). The best baby package ever! I had to pay for my own upgrade to a corner room even though I am a gold member. There was no room upgrade for goldmembers available (those are more expensive than cornerupgrade) that was not clearly mentioned during check-in. Offering the corner for free, would have made much more sense. At least tell me I am not getting a loyalty reward/upgrade. Room had much more wear and tear than normal for Sofitel. Reported this but no recovery possible, structural problem. Could not get a baby milkbottle warmer, asked 4-5 times in 2 days...in the end some reactive recovery efforts but too late. Reaction of concierge (Francisca) still annoys me. I said I am not frustrated that there is no warmer but at least tell me and don't let me keep asking for one for 2 days. Appearantly I had to wait longer for her to contact me (this was at 16:45), no notes in room or messages on phonr. She did not formulate a clear solution, after some back and forth I got a waterheater from housekeeping. Concierge appeared to want to make some sort of point about asking (and not getting) for manager but I couldn't care less about her defensiveness. Don't go into hospitality to make a point to a father that needs to feed a baby. Overall stay was good, 85% out of 100%.

AccorHotels certified review
Lebone R. Business - 17/07/2017
« Mr »

Excellent customer service throughout my stay. Very professional staff that is always willing to assist guests with any query. Staff was also very friendly and accommodative.

AccorHotels certified review
Anonymous Couples - 17/07/2017
« Dusty »

The beds were a bit dusty, you can also see dust on the table and coffee machine.

AccorHotels certified review
Darian Couples - 17/07/2017
« Amazing! »

We love staying with you in one of our favorite European cities. This visit was our third experience with you, and it did not disappoint. Every time we stay with you, it seems to be even better than the last!

AccorHotels certified review
Ahmad H. Families - 16/07/2017
« Extreme hospitality  »

Just a very wonderful experience of life time

AccorHotels certified review
Jeff -. S. Couples - 16/07/2017
« Fabulous experience in the Vienna Stephansdom »

Fabulous experience in the Vienna Sofitel Stephansdom We loved this hotel. The service was fantastic - from check-in to check-out. The rooms coloured in shades of grey have meticulous modern sleek lines and other detail including unique timber panelling that could be slide horizontally to control the exterior light and double up as blackout blinds - a welcome change to fussy cushioned and curtained interiors. Like all Sofitels the room had the most comfortable bed and a pillow menu. The cathedral view from the room and the very smart top floor cocktail bar were brilliant. The hotel has a lovely spa pool. This property is very conveniently located near Schwedenplatz U-bahn. We would definitely stay in this hotel. Thank you Sofitel Stephansdom.

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