SO/ Vienna Hotel

TripAdvisor rating 4.5/5 2,558 reviews
SO/ Vienna
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+ 26 Services
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Hotel extras

  • Extravagant, luxurious lifestyle hotel

  • Ideal location in the heart of the city

  • The Loft restaurant, bar & lounge with 360 ° views over the city

  • Michelin one star restaurant

  • Eight meeting rooms for every occasion with natural lighting

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

SO/ Vienna

Praterstrasse 1
1020
vienna
austria

Tel: +431906160

Fax: (+43)1/906162000

Contact email

Check-in from 15h00

Check out up to 12h00

  • Flughafenbus :   2A Flughafenbus Schwedenplatz

  • Subway :   U1, U4 Schwedenplatz

  • Tram :   1, 2 Schwedenplatz

  • By plane

    FLUGHAFEN VIENNA At 18.6km / 11.56 miles

  • By car

    A23 Südosttangente At 1.7km / 1.06 miles

  • By train

    RAILWAY STATION At 7km / 4.35 miles

  • By train

    Westbahnhof At 6.2km / 3.85 miles

GPS :48.212654, 16.379287

Our accommodations

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

SO COSY, 1 Queen Size Bed, view of the Ferris wheel

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • Mini Bar

SO COMFY, 1 King Size Bed, view of St. Stephen's Cathedral

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Mini Bar

SO URBAN, 2 Double Size Beds, view of the Ferris wheel

  • Max. number of persons: 3
  • Area: From 43
  • Wireless internet in your room
  • Mini Bar

SO STUDIO, 1 King Size Bed, view of the Ferris wheel

  • Max. number of persons: 2
  • Area: From 55
  • Wireless internet in your room
  • Mini Bar

SO BLACK SUITE, 1 King Size Bed, view of the Danube Canal

  • Max. number of persons: 2
  • Area: From 57
  • Wireless internet in your room
  • Mini Bar

SO LOFTY, 1 King Size Bed, view of St. Stephen's Cathedral

  • Max. number of persons: 3
  • Area: From 75
  • Wireless internet in your room
  • Mini Bar

SO VIP, 1 Hollywood Bed, 320° panoramic view

  • Max. number of persons: 2
  • Area: From 180
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

DAS LOFT

Type of cuisine: International

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAS LOFT

Photo non contractuelle / Strictly non binding

Take in the beautiful views across Vienna while relaxing in Das LOFT bar and lounge. Choose your favorite drink from the wide range of colorful cocktails on offer and a large selection of wines from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR/terre

Photo non contractuelle / Strictly non binding

THERE ARE MOMENTS. Vibrant. Relaxed. Happy. Moments you want to enjoy. And there is now a place specifically for these moments: BAR/terre, located on the ground floor of the Sofitel Vienna Stephansdom hotel. Once you visit, you will never want to go home.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 248

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
SO/ Vienna

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

7,712 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,558 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.6/5

Anonymous Business - 10/10/2019 AccorHotels review

great

Beautiful views...just need to sharpen the customer service

Customer review rating 4.6/5

Michelle Couples - 09/10/2019 AccorHotels review

Had a modern suite with great views towards St Stephens. We thought it was quite pricey so expected the small customer service touches promised to be perfect. However even though we explained we wanted certain freebies everyday ie razor, water, teacups, chocies we had to continually ring & ask for them where they would tend to just bring one at as time. Few of the staff off-standish & nit helpful. Victor the concierge went above & beyond expectations & very informative.

Amazing

Customer review rating 4.6/5

Pam R. Couples - 08/10/2019 AccorHotels review

The staff was lovely. Location was perfect. We were surprised with an upgraded room and champagne for our anniversary.

Wonderful home from home experience!

Customer review rating 4.6/5

Anonymous Solo - 08/10/2019 AccorHotels review

Extremely helpful concierge staff that went out of their way to make the wedding weekend out of this world.

The hotel was perfect located , had a great view , but the staff had to improve.

Customer review rating 4.6/5

Ardit T. Couples - 07/10/2019 AccorHotels review

The rooms are wide and nice , with a magnificent view on Cathedral . The problem was with the staff , that was totally disorganized and we felt a little bit discriminated due to our religion . Other than that the food , the room service was quite perfect.

Just perfect

Customer review rating 4.6/5

Christ Families - 07/10/2019 AccorHotels review

It was amazing except from the first day when we arrive and we stay in black room. We didn’t know that it was below the entertainment place. Thank god next day we have a new room it was excited

Fantastic!

Customer review rating 4.6/5

Beatriz S. Couples - 06/10/2019 AccorHotels review

It was wonderful! Service was great and the rooms and amenities were spectacular! The view of the cathedral was beautiful and the sleek interior and exterior design of the hotel was very refreshing. I especially liked the comfort of the bed and the spacious bathroom. I will surely love to visit again in the future! Super recommend for couples as a romantic getaway - there are a lot of romantic amenities! I will say that the experience in The Loft was not what I expected. Although the food was wonderful, initially the female clerk asked if we had reservations as if to refuse service despite the restaurant being empty even with us coming up from the hotel rooms which we thought was very rude. Thankfully, her colleague had the sense to treat us very cordially and divert our attention from the mishap. It did, however, turn us away from returning for drinks later and we decided to go to an equally great bar at another hotel.

Dear Mrs. Zanella S., Thank you for taking the time to fill in our online survey. We are delighted that you enjoyed the room design and the service provided by our staff. Of course, I will forward your nice words to the team. However, I regret the communication at our restaurant Das LOFT. Our restaurant manager has been informed and he will take care of the necessary improvements. Being sorry that you couldn’t access our bar later, I will address your comment to the manager. Depending on availability and the dress code, the team might refuse some guests which is of course an unfortunate situation. As I am not aware of further details to the incident, I can’t understand the reason But please rest assured that I will personally keep an eye on this. We hope to welcome you back soon at SO/ Vienna and we would be glad to prepare you a better experience at our Das LOFT. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Great

Customer review rating 4.6/5

Nada Business - 05/10/2019 AccorHotels review

It was the best location

Dear Nada A., We very much appreciate your comments regarding your stay at the SO/ Vienna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Katusak-Huzsvar General Manager SO/ Vienna
Customer review rating 4.6/5

Anras Couples - 05/10/2019 AccorHotels review

Elegant and comfy.

Dear Mr. A., We very much appreciate your comments regarding your stay at the SO/ Vienna. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Peter Katusak-Huzsvar General Manager SO/ Vienna

Toll

Customer review rating 4.6/5

Isabella R. Business - 05/10/2019 AccorHotels review

Very friendly staff, excellent breakfast and a stylish accommodation

Dear Mrs. R., We very much appreciate your comments regarding your stay at the SO/ Vienna. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Peter Katusak-Huzsvar General Manager SO/ Vienna

Very good overall

Customer review rating 4.6/5

Ak Friends - 29/09/2019 AccorHotels review

Everything was good !

Dear Mr. K., We very much appreciate your comments regarding your stay at the SO/ Vienna. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Peter Katusak-Huzsvar General Manager SO/ Vienna

Perfect experience

Customer review rating 4.6/5

Stamatis Couples - 27/09/2019 AccorHotels review

We stayed at the 12th floor and view from the room was perfect. The room was big and clean and the bed was very comfortable. The staff was very friendly and very helpful. The location is very good and only 5 min walk from Stefansplatz. I totally recommend it.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the SO/ Vienna. It is always a pleasure to receive such positive feedback and I am glad to read that you enjoyed your stay with us. I am particularly proud of your nice words regarding our friendly staff and I will definitely share your comments with them. I know they will be delighted as this is the best motivation for them to ensure our guests receive continuously the highest service and enjoy a memorable time with us. I hope to welcome you back soon. Best regards from Vienna, Peter Katusak-Huzsvar General Manager SO/ Vienna

Relatively good product in a great location.

Customer review rating 4.6/5

Othmane Solo - 26/09/2019 AccorHotels review

I was expecting better in terms of product having stayed at other So properties. Material, flooring not very user friendly.

Dear Othmane J., thank you for filling in our online survey. It is always a pleasure to receive feedback. I am sorry that you weren't satisfied with your stay and the service provided by our Ambassadors. Our staff is trained to serve our guests with nothing but the highest standards. We apologize that this was not the case with you. Rest assured, we take these complaints very seriously. Besides I read regretful that we could not entirely convince you with the design and the material of our rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to provide to you a more memorable experience in the future. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

SO/ Pleasant

Customer review rating 4.6/5

Hadeel Friends - 22/09/2019 AccorHotels review

I stayed for a week, it was very pleasant, clean spacious room, delicious breakfast at the loft restaurant and great location near city center. However some of the staff needed to be more professional especially the concierge. Was very pleased with meeting Vector who was very helpful and friendly. On the other hand, Shukrat was rude and unhelpful. The hotel seems to be understaffed at night.

Dear Mrs. E., Thank you for taking the time to write us about your recent stay with us here at SO/ Vienna. It is always a joy to receive positive comments from guests who have had such a memorable experience whilst staying with us and your words are very kind and much appreciated. I am sorry to read that one of our Concierges was not able to deliver our usual high standard of service and left you disappointed. I will share your comments with our Welcome Manager to improve in this respective areas. We hope that you will return to stay with us again very soon. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Excellent !!!

Customer review rating 4.6/5

Georgios Couples - 22/09/2019 AccorHotels review

Amazing view ,Fantastic breackfast , Excellent dinner. The Success of this Hotel is its Staff.

Dear Mr. K., We very much appreciate your comments regarding your stay at the SO/ Vienna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Katusak-Huzsvar General Manager SO/ Vienna

Fabulous, lovely style, great service.

Customer review rating 4.6/5

Ibrahim Couples - 21/09/2019 AccorHotels review

Enjoyed the rooms. Loved the design. Food was excellent service was very good.

Dear Mr. G., Thank you for taking the time to tell us about your experience at the SO/ Vienna. It is always a pleasure to receive such positive feedback and I am glad to read that you enjoyed your stay with us. I am particularly proud of your nice words regarding our friendly staff even though the welcome was not perfect servicewise. I will definitely share your comments with our ambassadors. I know they will be delighted as this is the best motivation for them to ensure our guests receive continuously the highest service and enjoy a memorable time with us. I hope to welcome you back soon. Best regards from Vienna, Peter Katusak-Huzsvar General Manager SO/ Vienna

exceeded our expectations

Customer review rating 4.6/5

Arlette L. Couples - 20/09/2019 AccorHotels review

Chocolates and champagne on arrival was a lovely surprise. Complimentary water and juice throughout stay was also good, we didnt have to think how much we were using from minibar. Restaurant staff and food excellent. I only missed one thing in the room a kettle for boiling water for tea. The coffee makers hot water wasnt quite hot enough. Apart from that, everything was superb!

Dear Arlette L., SO Servus! We very much appreciate your comments regarding your stay at the SO/ Vienna. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Your comment about the missing kettle is well noted and will be prepared for your next stay with us. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Peter Katusak-Huzsvar General Manager SO/ Vienna

Concierge service was one of the worst I experienced in any Sofitel

Customer review rating 4.6/5

Anonymous Couples - 20/09/2019 AccorHotels review

Not great

Dear Mrs. H., Thank you for taking the time to fill in our online survey. Our guests’ feedback is always very valuable for us as it gives us the opportunity to identify the areas where we still need to improve and adapt our offer and services to our guests' wishes and needs. Having read that you have been very disappointed with our Concierge service, I would appreciate if you could provide us with more details regarding your experience. We all take great pride in providing our guests with the highest standards of service and for this reason I am very sorry that we failed to meet your expectations. Nevertheless, we hope that you will consider staying at SO/ Vienna again in the near future, so we may have another opportunity to provide to you a more memorable experience. Sincerely, Peter Katusak-Huzsvar General Manager SO/ Vienna

Wonderful

Customer review rating 4.6/5

Wendy M. Couples - 18/09/2019 AccorHotels review

Staff were very helpful and thoughtful . Wonderful location to all main attractions . Our room was very spacious and clean

Dear Ms. M., Thank you for taking the time to tell us about your experience at the SO/ Vienna. It is always a pleasure to receive such positive feedback and I am glad to read that you enjoyed your stay with us. I am particularly proud of your nice words regarding our friendly staff and I will definitely share your comments with them. I know they will be delighted as this is the best motivation for them to ensure our guests receive continuously the highest service and enjoy a memorable time with us. I hope to welcome you back soon. Best regards from Vienna, Peter Katusak-Huzsvar General Manager SO/ Vienna

SO’o Satisfying

Customer review rating 4.6/5

Nigel F. Couples - 18/09/2019 AccorHotels review

Excellent

Dear Mr. F., SO Servus! We very much appreciate your comments regarding your stay at the SO/ Vienna. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Peter Katusak-Huzsvar General Manager SO/ Vienna
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