SO/ Vienna

Customer review rating (ALL Rating) 4.6/5 2,848 reviews

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Praterstrasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • An LCAH SAFE certified hotel

  • Lifestyle and luxury hotel

  • Ideal location in the heart of the city

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

Our accommodation(s)

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Hotel location

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

Telephone
Fax +43 1 906162000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DAS LOFT

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,848 reviews

TripAdvisor Rating  4.5/5  2,844 reviews

Certificate of excellence 2024

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great location and overall experience excellent

Dear Mr. K., thank you for your great review. It is always a pleasure to receive positive feedback. We hope to welcome you soon again at SO/ Vienna. Sincerely, SO/ Vienna Management

Terrible service, sterile rooms

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Overall very disappointing - dont know how this hotel has 5 stars. The rooms are sterile looking like a hospital and cheaply made. We asked to borrow scissors and they told us we could only have them for 2 minutes (at 23.00 in the evening) and then took 35 minutes to bring them to the room. Room service takes a long time.

Dear Ms F., We are deeply sorry to hear about your disappointing experience during your stay with us. Providing exceptional service and accommodations is our top priority, and we regret that we fell short of meeting your expectations. We apologize if the design of our rooms did not meet your preferences. We strive to create a comfortable and welcoming environment for all our guests, and we understand that individual tastes may vary. Additionally, we apologize for the inconvenience you experienced with our room service and the delay in providing the requested scissors. This is certainly not the level of service we aim to provide, and we will address this issue with our team to ensure that such delays do not occur in the future. We hope that you will consider giving us another opportunity to exceed your expectations during your next visit. If you decide to return, please do not hesitate to contact us directly, and we will do our utmost to ensure that your stay is truly exceptional. Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience caused. Kind regards, SO/ Vienna Management

Well located and very good service.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The stay was fine. The service excellent especially Tomas one of the concierges who should be recognized. The work space in the room was not great for the space to spread out or the chair. The room seemed a bit old and the extreme minimalist design not so soft or appealing. The electrical sockets were purely European and required adapters.

Dear Mr. P., We very much appreciate your comments regarding your stay at the SO/ Vienna. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you for mentioning your Bell Boy Tomas. We are very sorry to hear about the issues the shower and conditioner dispenser brought you and that the minimalist style of our room didn't fit your taste. Thank you again for sharing your experience, and we hope to welcome you next time. Sincerely, SO/ Vienna Management

Well located, good staff but fail to follow up

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Most things are well. Front desk staff good. Asked to fix A/C three times during stay but nothing get fixed. Front desk staff promised immediate fix every time and promised to give new rooms - no fix, no new room. A/C was so hot during stay.

Dear Mr V., Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel's location convenient and that you had positive interactions with our front desk staff. However, we deeply apologize for the inconvenience you experienced with the A/C during your stay. It is disappointing to learn that despite your multiple requests for assistance, the issue was not resolved promptly or effectively. This lack of follow-up is unacceptable, and we will be addressing this matter with our team to ensure that such instances do not occur in the future. Please know that your comfort and satisfaction are our top priorities, and we regret any discomfort caused by the A/C not functioning properly. We understand how essentially a comfortable room temperature is for a pleasant stay, and we are truly sorry for falling short of your expectations in this regard. We appreciate your patience and understanding during this time, and we hope to have the opportunity to welcome you back in the future for a much-improved experience. Should you choose to return, please do not hesitate to contact us directly, and we will ensure that all necessary measures are taken to make your stay enjoyable and hassle-free. Thank you again for bringing this matter to our attention, and we hope to have the chance to regain your trust in our hotel. Kind regards, SO/ Vienna Management

Great location

Customer review rating 4.5/5

Brian R. Couples - Confirmed reviews ALL

4 night stay for sightseeing visit to Vienna. Excellent breakfast in the top floor restaurant fantastic views with complimentary sunglasses on hand in sun rise is too bright.

Dear Mr. R., We very much appreciate your comments regarding your stay at the SO/ Vienna. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are very sorry to hear that at your stay the room cleanness wasn't on point. We hope to convince you with better service next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, You SO/ Vienna Management

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Other web-users rate our hotel

  • 1,083 reviews 9.7/10 Location
  • 1,870 reviews 8.6/10 Room
  • 1,643 reviews 8.4/10 Service
  • 11 reviews 8.6/10 WiFi
  • 709 reviews 8.1/10 Breakfast
  • 621 reviews 7.8/10 Comfort
  • 618 reviews 9/10 Vibe
  • 457 reviews 8.6/10 Amenities

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