ibis budget Derby

Second time I have stayed here, and as before, the helpful staff, cleanliness of the room and the breakfast included in an excellent price make it outstanding value for money. My only gripe is that the WiFi was extremely slow, though it did improve late in the evening and early in the morning, presumably when fewer people were using it.

Our stay at the hotel was very good the staff were very helpful, the rooms were clean and comfortable and the breakfast was very enjoyable

Clean and tidy but no tea or coffee in the room was a pain as well as no shampoo

We booked for myself my husband and three year old to stay one night before taking part in an emotional memorial 10k race for my cousin who recently died. Although the room was clean (apart from a few stains on the bed sheets) we were provided with only 2 towels and one tiny bar of soap. Because there were 3 of us we were given the disabled room (no problem there) which was situated right by reception. ALL NIGHT LONG all we heard were guests coming in and being very loud and not once did any staff remind them of other guests and there was no sign to tell guests that others are sleeping directly next to where they are socialising! At one point (5am) I even had to get out of bed and speak to the STAFF who were talking loudly across the reception area to each other and remind them of guests sleeping. In addition to this the bed was uncomfortable and I was very confused about your room rates. As a family we stayed at your hotel and purchased 5 rooms 3 of which were identical but priced wildly differently some with breakfast, some without;why was this? When I asked the staff about this their response was “That’s just the room rate” a poor excuse in my opinion! Finally I would like to take this opportunity to ask for a response from yourselves about my stay but also to say I am deeply worried that this has happened in the disabled room, a room that someone would have been assigned and not be able to move from because of access. Please reply to my concerns by the end of the week before I post a public review of my stay.

Room was smaller than we expected but it was ok for a one night stop. Tricky place to find after leaving the roundabout, didn't expect it to be at the back of a truck stop, some better signs would have prevented us from having to go into the nearby pub/restaurant to get the right location.

We paid £99 for two nights which isn't bad but as Mr and my partner was away on a training event for two days we needed Wi-Fi whilst in the hotel to receive and send important documents, the Wi-Fi wouldn't work in our room at all although it stated on the website free WiFi in every room, we complained due to it not working and was told it was due to the hotel being full and the amount of people using it. I think you need to improve your Wi-Fi, if your offering Wi-Fi in every room as a service you need to ensure it's constantly working not just as and when.

This is the first time I have tried an Ibis Budget Hotel, so didn't realise how basic it would be. The room was uninviting - only one plastic chair, no water etc. However, the bed was very comfortable, and the shower area was smart and immaculately clean. I'm used to more comfort, and couldn't wait to leave. I'll choose more carefully next time.

excellent as above, staff very friendly, great value.

Very nice room with everything you need the only thing missing was air conditioning or some kind of fan if we had stay when it was hot

Disturbance early morning with loud bangs!

Great- easy to find, clean rooms and good choice at breakfast. Very friendly staff as well.

Great to see the regular staff, so friendly after a 4 hr journey, polite smiles makes all the difference

Brilliant, roo.was good, shower/toilet all very good,brakfast very gòd. Only small thing to mention, towels could do with being bigger. Over al, brilliant.

As a budget hotel it is convenient, clean and functional. I was majorly disappointed with the WiFi speed. I recorded just 0.1Mbps which in this day and age is simply unacceptable. This was exacerbated by the fact that the mobile 3G signal in the area is intermittent at best. So this left me disconnected which was a problem as I had emails etc. that needed to be sent.