Hotel - Novotel Christchurch Cathedral Square
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Novotel Christchurch Cathedral Square Hotel

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4.3/5 4,966 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 154.00 NZD Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • CHRISTCHURCH INTL. AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

A spacious room with either a King bed or two Double beds, plus an ensuite bath or shower, wireless internet access, double-glazed windows, a work area, large LCD TV, pay movies, a safe, hairdryer and more. Up to 2 adults and 2 children.

  • 154 rooms
  • 100% non-smoking hotel
  • 9 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • WiFi in your room
    • Free access with phone card
    • Baby bed
    • Fax machine
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,966 reviews

Our guest reviews for Novotel Christchurch Cathedral Square

100% genuine reviews from our guests

Find out more
AccorHotels certified review
Anonymous Families - 19/06/2018
« Comfortable »

Value-for-money and comfortable stay. Close enough for us to walk to hertz the next morning to pick up our car too.

AccorHotels certified review
Greg H. Business - 19/06/2018

Pleasant and welcoming staff, nice property and rooms, well located.

AccorHotels certified review
Michelle Business - 19/06/2018
« Average room, not worth the price »

The rooms are designed in a very odd manner and the heating/air con is very ineffective. I stayed in winter and was freezing coming into the room at night, and the heating does not effectively heat the room. Only on full and the hottest heat by the morning I am a little warm, not even too hot. The beds are not super comfortable, I normally sleep well but my sleep was not great. The pillows are too soft and I found five (yes, FIVE) hairs in the shower which were not mine on the walls. So all in all, not clean, not comfortable but at least I wasn't outside in the cold.

AccorHotels certified review
Kim H. Business - 19/06/2018
« Usually enjoy staying at the Christchurch Novotel »

Not as good as usual, fridge was very noisy at night.

AccorHotels certified review
Gillian Business - 19/06/2018
« Good comfortable hotel in handy location »

The rooms were amazing, although a little cold at times, but it was a foggy winter period. The bed was the best you could hope for - so comfortable. Room was spacious and comfortable. The hotel breakfast was OK, but nothing special and they seemed to not have many staff on.

AccorHotels certified review
Patsy A. Couples - 19/06/2018
« Wonderful bed, great location »

No problems , smooth service, perfect bed.

AccorHotels certified review
Warren S. Business - 18/06/2018
« comfortable, convenient, co-operative »

Comfortable, reasonably priced room, good breakfast, helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, Thank you again for sharing your experience. The team really appreciated your kind words of encouragement. As you would appreciate, most of the time we only receive feed back when things go wrong or to inform us about our poor product. So to receive your survey is somewhat refreshing. We are thrilled that you felt welcome, and we hope your next visit will be as pleasant, if not better. Kind regards, The Novotel Team

AccorHotels certified review
Jane Business - 18/06/2018
« Comfortable clean room »

Great - staff were nice. Room was clean

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, It is always good to receive constructive feedback from our guest. We will share your comments with our team. We have also noted a few areas that we need to address to ensure that your check-in and out are seamless and hassle free, leaving feeling good that you have chosen Novotel. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Kind regards The Novotel Team

AccorHotels certified review
Sherie W. Solo - 18/06/2018
« Good comfy bed »

One night stay great warm clean room with the most comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, It is always good to receive constructive feedback from our guest. We will share your comments with our team. We have also noted a few areas that we need to address to ensure that your check-in and out are seamless and hassle free, leaving feeling good that you have chosen Novotel. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Kind regards The Novotel Team

AccorHotels certified review
Rudo Business - 18/06/2018
« A comfortable, clean, and perfectly presented experience. »

Your staff are exemplary, from both the reception to the dining hall, I felt like I was cared for and that I mattered.

AccorHotels certified review
R L. Business - 18/06/2018
« Comfortable »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Sincerely, The Novotel Team

AccorHotels certified review
Anonymous Business - 18/06/2018
« comfortable and good standard »

Everything was good apart from the somewhat noisy heating unit

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, Thank you for taking the time to tell us about your experience at the Novotel Christchurch. Please do accept our apologies for the noise of the heating unit which I will have the maintenance team look at. We would also like to acknowledge the time taken in providing us with your critique. Thanks again for your thoughts and we do hope on your next stay we delivery in making you feel privileged and special. Kind regards The Novotel Team

AccorHotels certified review
Anonymous Business - 17/06/2018
« Beautifully presented hotel »

I was delighted to see how clean and new the hotel was. My room was pristine and quite well appointed.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, We very much appreciate your comments regarding your stay here with us at Novotel Christchurch. It is always good to receive constructive feedback from our guest. We will share your comments with our team. We have also noted a few areas that we need to address to ensure your stay is to your liking. The room configuration has been noted and placed on to your profile. The scrambled eggs do have a touch of cream which makes them slightly richer, so if you prefer your eggs dry then our chef would be more than happy to cook to order. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Kind regards, The Novotel Team

AccorHotels certified review
Hassan Business - 17/06/2018

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, Thank you for taking the time to tell us about your experience at the Novotel Christchurch. We are so thrilled that we tick all the boxes and your stay was memorable for all the right reasons. As you would appreciate it is the small things in life that make the biggest difference. In our industry this is no different as a welcoming smile can go along way to brighten someones day, along with a sincere farewell. We would also like to acknowledge the time taken in providing us with your critique. Thanks again for your thoughts and we do hope on your next stay we delivery in making you feel privileged and special. Kind regards The Novotel Team

AccorHotels certified review
Meg Families - 17/06/2018
« Clean, nice breakfast buffet, great location. »

Upon check-in, we were not given the rooms we reserved. We were supposed to have an adjoining room with our children. Breakfast was excellent. Rooms neat, modern and clean. Comfortable beds.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, It is always good to receive constructive feedback from our guest. We will share your comments with our team. We have also noted a few areas that we need to address to ensure that your check-in and out are seamless and hassle free, leaving feeling good that you have chosen Novotel. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Kind regards, The Novotel Team

AccorHotels certified review
Valerie Business - 16/06/2018
« Lovely room, lovely staff »

Had no issues, loved the room and location. Function rooms for our event were great too. Staff at check in and check out was lovely, did have to wait quite long at reception to check out, but luckily wasn’t in a rush. Asked for later check out which was given without any issues, great! Breakfast was standard, but okay.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, Thank you for sharing your experience, and we would also like to acknowledge your loyalty with you choosing to stay with the Accor network. The team looks forward in hosting you again when you are next in town. Kind regards, The Novotel Team

AccorHotels certified review
Anthony C. Families - 16/06/2018
« Good stay, feel like home »

My family has a good stay at Novotel, esp my girl. There is a corner for children to play with. The concierge is very helpful and esp, Ross who has help us to get a private transport to Lake Tekapo at a reasonable price.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, We very much appreciate your comments regarding your stay here with us at Novotel Christchurch. It is always good to receive constructive feedback from our guest. We will share your comments with our team. We are confident, that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Kind regards, The Novotel Team

AccorHotels certified review
Anonymous Couples - 16/06/2018
« Excellent rooms with exceptionally poor food served in the bar and restaurant »

The room, staff and location are excellent, however having stayed here twice in the past couple of years the food is truly awful, thank God that Oxford Terrace is coming back enabling good dining to be enjoyed in Christchurch once more

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, Thank you for bring to light your concerns and frustration that you had encountered on your recent stay here with us while dining. From your critique, this was far from our finest hour of hospitality and please do accept our apologies. We want all guest to feel important and welcome from the time of arrival to the departure. We would also like to acknowledge the time taken in providing us with your thoughts. We also understand the inconvenience this caused during your stay which again we are apologetic for. We appreciate you sharing your concerns, and it is our hope that we can reinstate your confidence the next time you are in town. Kind regards The Novotel Team

AccorHotels certified review
You D. N. M. N. Business - 15/06/2018
« Decent »

You need bigger breakfast bowls, the ones you have at breakfast now are tiny tiny tiny like bowls for ants. This is an easy problem to fix.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, Thank you for sharing your experience, and we would also like to acknowledge your loyalty with you choosing to stay with the Accor network. You feedback in relation to the breakfast bowls has been noted. The reason as to why we have opted for the size is to minimize waste. With this said the next time you are in, do let the team know as we would be only to happy to provide you with a larger bowl. The team looks forward in hosting you again when you are next in town. Kind regards, The Novotel Team

AccorHotels certified review
Anonymous Business - 15/06/2018

I had a pleasant, welcoming stay at Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora, We very much appreciate your comments regarding your stay here with us at Novotel Christchurch. It is always good to receive constructive feedback from our guest. We will share your comments with our team. We have also noted a few areas that we need to tidy up. This will ensure that our guest have a memorable stay, and leave feeling good that they have chosen Novotel. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Kind regards, The Novotel Team

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