Novotel Christchurch Cathedral Square Hotel 4 stars

TripAdvisor rating 4.0/5 1,177 reviews
Novotel Christchurch Cathedral Square
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Room 1

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Hotel extras

  • Comfortable, contemporary bar open till late

  • Modern, fully-equipped fitness centre

  • Large ergonomic work area, LCD TV, pay movies

  • Choice of flexible rooms for effective events

  • 20 minutes' drive from the airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • CHRISTCHURCH INTL. AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Other sports activities
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Christchurch Cathedral Square

52 Cathedral Square
8011
christchurch
new zealand

Tel: +6433722111

Fax: (+64)3/3722112

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    CHRISTCHURCH INTL. AIRPORT At 11.5km / 7.15 miles - Shuttle paying

GPS :-43.530636, 172.637298

Our accommodations

A spacious room with either a King bed or two Double beds, plus an ensuite bath or shower, wireless internet access, double-glazed windows, a work area, large LCD TV, pay movies, a safe, hairdryer and more. Up to 2 adults and 2 children.

Executive Suite with 1 king bed

  • Max. number of persons: x3
  • Area: From 39
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with a King bed

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Double Beds

  • Max. number of persons: x4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with a King bed

  • Max. number of persons: x3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive room with 2 double beds

  • Max. number of persons: x4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

Serving fresh, local produce with a kiwiana flare, in a modern and charming atmosphere, the Square Restaurant with à la carte lounge offers semi-formal dining in contemporary surroundings.

Lunch

06:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

14:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE BAR

Photo non contractuelle / Strictly non binding

Enjoy a relaxed drink in contemporary surroundings at Square Bar. This inviting lounge bar is ideal for after work meetings and casual drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 116 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 90 people

Find out more
Novotel Christchurch Cathedral Square Meeting Room

Our guest reviews for
Novotel Christchurch Cathedral Square

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

6,574 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,177 reviews

Quake free service

TripAdvisor rating 4.0/5

Mike L Couples - 16/05/2019 TripAdvisor review

One short night at this property but the service was good and the amenities likewise. Only problem was accessing the property by car and being unfamiliar with the city. Road works defeated the GPS navigation system so we drove round in circles for ages eventually calling the hotel for assistance. In the end the concierge had to come and find us and lead us in! The hotel were well aware we were arriving by car and could have pre-warned and given directions. This seems to be a general failing with all Accor properties on this trip.

Relaxing

Customer review rating 4.3/5

Kim Couples - 12/05/2019 AccorHotels certified review

Nice quiet rooms. Easy check in.

Greetings from Novotel Christchurch! We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback and to hear that our guests have had a relaxing and enjoyable stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Brooke Sumner Front Office Manager

Shite

Customer review rating 4.3/5

Antoni B. Solo - 12/05/2019 AccorHotels certified review

I ordered room service at 2am it didn't arrive

Dear Antoni, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is valuable to me to help us move forward If you have time I would love the opportunity to discuss the circumstances around your review. Please call me any time that is suitable for you on 02… Kind regards Bradley Conder General Manager

Safety concern on the shower screen

Customer review rating 4.3/5

Godwin T. Couples - 12/05/2019 AccorHotels certified review

Overall the room was good. However, due to serious safety concern on the shower screen, I'm giving a 2 for the hotel. I have stayed in many hotels and have not seen such shower screen design, which is definitely a serious hazard to guest. Any accidental fall, will be made worst due to the moveable glass shower screen. There was one occassion which my spouse almost slip and fall, due to the shower screen movement. The hotel should relook into the design ASAP.

Greetings from Novotel Christchurch! Thank you for taking the time to tell us about your experience at the Novotel Christchurch. I am pleased to see that you enjoyed your recent stay with us and were well looked after by the team. I have noted your concerns regarding the shower design in the bathroom and have passed this onto the necessary teams to further investigate. Our guests safety is of the upmost importance to us so we do thank you for raising your concerns. It is our hope that we have the opportunity to welcome you back to Novotel Christchurch in the near future. Kind regards, Brooke Sumner Front Office Manager

Great place to stay

TripAdvisor rating 4.0/5

954rogerj Couples - 12/05/2019 TripAdvisor review

The hotel is lovely & central, but not so easy for cabbies to get to. Front desk was ever so helpful. What!!!! Do you want me to write a book. I have said all I want to say. Please don't keep asking for more

Hello 954rogerj Thank you for choosing to stay at the Novotel Christchurch Cathedral Square. We pride ourselves on providing great service to every guest so it’s fantastic to hear you had a great experience with us. We thank you for your support of our hotel and look forward to welcoming you back in the near future.

Noisy

Customer review rating 4.3/5

Samantha Business - 11/05/2019 AccorHotels certified review

The room was so noisy

Greetings from Novotel Christchurch! Thank you for taking the time to tell us about your experience at the Novotel Christchurch Cathedral Square. I am disappointed to hear that your stay experience with us did not meet your expectations, please do accept our apologies. At Novotel, we strive to provide a superior service experience for every customer however it appears on this occasion we have fallen short. I have noted your feedback and passed this onto the team to further investigate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Brooke Sumner Front Office Manager

Great Stay

Customer review rating 4.3/5

Jin W. Couples - 11/05/2019 AccorHotels certified review

Had a really good stay in the hotel with my wife and the hotel was really kind enough to prepare a small plate of chocolates for us to celebrate our honeymoon. The hotel was centrally located and within walking distance to all major attractions (tram, cathedral square, shopping etc.). The room was clean and big. A potential room for improvement could be the consideration of maybe installing a door at the shower area so that the water from showering will not wet the drying area/towel rack. Overall, we had a great stay at the hotel and we look forward to staying there again if we visit Christchurch in future. Thank you!

Dear Jin, We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I am so pleased to read how you enjoyed your honeymoon with us! Its so nice to hear how the team took care of you and impacted your stay, I will be sure to share the great feedback on which they will surely appreciate. Thank you for taking the time to share you recent experience with us in the Garden City, I hope we can welcome you back in the near future! Kind Regards, Acacia Jarden Assistant Manager

Accommodation and front of house are good, the restaurant is poor...

Customer review rating 4.3/5

Robert L. Business - 10/05/2019 AccorHotels certified review

Stayed last Thursday 2/6 and Sunday 5/6 all good except the breakfast on Friday morning was cold, was told the heating elements had "Switched themselves off", I was brought a breakfast and the eggs weren't cooked properly, so cold or raw? On Sunday night I had a steak in the restaurant, asked for dairy free, obviously issues with the whipped potato, so asked for an alternative, basically near raw potato disc and half steamed broccoli with a piece of steak and a jus. I was in fairness late to the restaurant, by the time I was served it was closing time or there about's so there was at that point no point in complaining. Monday morning breakfast was the same near cold offering and from the time I sat down to just about when I finished breakfast a table opposite me stayed littered with food scraps that someone had left. Worst thing was every staff member on the floor walked past it over and over. The hotel and front of house is good, but the restaurant and its staff needs sorting out...

Dear Robert, Thank you for taking the time to tell us about your experience at the Novotel Christchurch Cathedral Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your comments are concerning to me but mostly disappointing. I have passed your feedback on to our restaurant manager for him to investigate and address as your experience was not up to par. For this I am sorry. Thank you for taking the time to share your feedback, I hope we can welcome you back to the Garden City in the near future! Kind Regards, Acacia Jarden Assistant Manager
Customer review rating 4.3/5

Anonymous Couples - 10/05/2019 AccorHotels certified review

Very helpful staff and great food

Dear Kylie, We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I am so pleased to hear how you enjoyed your stay and the team took good care of you! I will be sure to pass your kind comments on! Thank you for taking the time to share your feedback, I hope we can welcome you back to the Garden City in the near future! Kind Regards, Acacia Jarden Assistant Manager

it was ok , there was some disappointmwnt but overall ok

Customer review rating 4.3/5

Harry C. Couples - 10/05/2019 AccorHotels certified review

checkout was a stuff up , I got charged twice , one from credit card and once from debit card , after couple of fone calls it got fixed but it was a headec to deal with.

Dear Harry, We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive feedback. I am sorry there was a mix up with your billing, this is not usual and I understand how inconvenient this was, I am pleased to hear the team fixed this for you. Thank you for taking the time to share your feedback, I hope we can welcome you back to the Garden City in the near future! Kind Regards, Acacia Jarden Assistant Manager
Customer review rating 4.3/5

Russell N. Business - 10/05/2019 AccorHotels certified review

Very pleasant

Dear Russell, We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I am happy to hear how you enjoyed your stay with us! Thank you for taking the time to share your feedback, I hope we can welcome you back to the Garden City in the near future! Kind Regards, Acacia Jarden Assistant Manager

COULD NOT FAULT

Customer review rating 4.3/5

Michelle &. J. W. Friends - 10/05/2019 AccorHotels certified review

From checking in to checking out, drinks in the bar, breakfast for $!, & a meal in the restaurant the service was amazing.

Dear Michelle, We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. Its so great to see how you enjoyed your stay with us and everything met expectations! I will be sharing your kind words with the rest of the team here! Thank you for taking the time to share your feedback, I hope we can welcome you back to the Garden City in the near future! Kind Regards, Acacia Jarden Assistant Manager

Great stay

Customer review rating 4.3/5

Shane Families - 10/05/2019 AccorHotels certified review

We had a great nights stay, the staff were really friendly & bent over backwards to make sure that my Daughter had a great experience for her graduation day.

Dear Shane, We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I am so pleased to read how you enjoyed your stay! Its so great to hear how the team impacted your stay, I cant wait to share your kind words! P.s - Congratulations to your daughter! Thank you for taking the time to share your feedback, I hope we can welcome you back to the Garden City in the near future! Kind Regards, Acacia Jarden Assistant Manager

All good

Customer review rating 4.3/5

Steve Business - 09/05/2019 AccorHotels certified review

I was pleased with the room and services.

Dear Steven, We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. Its great to see you enjoyed your stay and everything met your expectations! Thank you for taking the time to share feedback, I hope we can welcome you back to the Garden City in the near future! Kind Regards, Acacia Jarden Assistant Manager

Wonderful helpful front desk staff

Customer review rating 4.3/5

Kathy A. Business - 09/05/2019 AccorHotels certified review

I had a really stressful time on Wednesday 1st of May in that I couldn't get my presentation notes to an email address to print, the young men at the desk were absolutely wonderful and helped me through that at 11pm at night. I did send a thank you email. I really wanted a beer to wind down after that and the bar was closed, also had no opener in the room to open a beer from the fridge. Again the guys at the front desk were awesome offering to open the bar but that seemed a big fuss, one came up with an opener so I was happy. Their service made the hotel outstanding more than anything else.

Dear Kathy, We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback especially about the team members! Its so great to see they were able to assist you during your stay, I will be sure to pass your kind words on to the rest of the team here! Thank you for taking the time to share feedback, I hope we can welcome you back to the Garden City in the near future! Kind Regards, Acacia Jarden Assistant Manager
Customer review rating 4.3/5

Anonymous Solo - 09/05/2019 AccorHotels certified review

Staff were friendly and always ready with a smile. The hotel is centrally located with everything in the city centre within walking distance. The chocolates on arrival were also a nice touch.

Dear Basilia, We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I am so pleased to read how you enjoyed your stay with us! Its so great to see what made a positive impact on your experience so i will be sure to pass along your kind words! Thank you for taking the time to share feedback, I hope we can welcome you back to the Garden City in the near future! Kind Regards, Acacia Jarden Assistant Manager
Customer review rating 4.3/5

Melody F. Business - 08/05/2019 AccorHotels certified review

The staff were fantastic an dreally made my stay there great

Dear Melody F., We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. Its so great to see staff mentioned specifically! I will be sure to share your kind words with the team! Thank you for taking the time to share your feedback on your recent stay with us, we do hope to welcome you back to the Garden City in the near future! Kind Regards, Acacia Jarden Assistant Manager

average

Customer review rating 4.3/5

Richard E. Business - 08/05/2019 AccorHotels certified review

room was nice enough, very friendly staff. however each morning at breakfast staff could not find me on the list even after booking the morning before. on the bill I was charged for 3 breakfasts after having 2. also issue with parking after paying for parking only to arrive with no park free, staff were nice enough to park the car below for me at the same price however on the bill was charged for both lots of parking.

Dear Richard, Thank you for taking the time to tell us about your experience at the Novotel Christchurch Cathedral Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am pleased to see you enjoyed your room and found our team friendly during your stay. It is disappointing to see other areas we have let you down, however I have passed your comments on to management to look into any areas we can improve on. Thank you for taking the time to share your feedback on your recent stay with us, we do hope to welcome you back to the Garden City in the near future! Kind Regards, Acacia Jarden Assistant Manager

Friendly, helpful, clean and great location.

Customer review rating 4.3/5

Tony Couples - 08/05/2019 AccorHotels certified review

A very nice clean hotel that is perfectly located to see Christchurch. nothing was too much trouble for the extremely helpful staff, We would definitely visit and stay here again.

Dear Tony , We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I am so pleased to see such a great response! Its wonderful to see how the team have impacted your stay. Thank you for taking the time to share feedback, I hope we can welcome you back to the Garden City in the near future! Kind Regards, Acacia Jarden Assistant Manager

pleasant and convenient

Customer review rating 4.3/5

Grant B. Business - 08/05/2019 AccorHotels certified review

Not memorable but definitely fine. I travel often so this is a convenient location in ChCh

Dear Grant, We very much appreciate your comments regarding your stay at the Novotel Christchurch Cathedral Square. It is always a pleasure to receive positive feedback. I am pleased to see you enjoyed your stay along with our handy central location! Thank you for taking the time to share your feedback on your recent stay with us, we do hope to welcome you back to the Garden City in the near future for a more memorable stay! Kind Regards, Acacia Jarden Assistant Manager
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