ibis Muscat Hotel 3 stars

TripAdvisor rating 4.5/5 1,899 reviews
ibis Muscat
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+ 17 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Free WIFI

  • Daily breakfast from 4 AM to noon

  • 2 minutes' drive to Grand Mall

  • Free underground parking

  • Fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Muscat

PO Box 1512 PC 130 Al Azaiba
Dohat Aladab Road Al Khuwair
000
152130
muscat
oman

Tel: +96822354600

Fax: (+968)244/87970

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    MUSCAT SEEB At 8km / 4.97 miles

GPS :23.593543, 58.419178

Our accommodations

Superior Double Room with 1 Double Bed equipped with the new bedding

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Twin Room with Twin Beds equipped with the new bedding

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with Extra Benefits

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

OOPEN PASTA & GRILL

Type of cuisine: International

Open-minded cuisine and an unlimited choice of recipes for tailor-made menus... Our Oopen restaurant lets you create delicious dishes with our tasty pasta, grilled fish and meat cooked in a range of sauces.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 91

  • Maximum capacity: 85 people

  • Maximum banquet capacity: 10 people

Find out more

Our guest reviews for
ibis Muscat

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

1,012 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,899 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Staying with low service

Customer review rating 4.0/5

Hisham S. Business - 10/10/2019 AccorHotels review

The experience was not good, as I was in a real need for something to drink but the restaurant was closed although in the menu is mentioning 24/7. The parking is poor managed as cars are block on each other and I arrived my meeting late because of that

A OK

Customer review rating 4.0/5

M. B. Business - 29/09/2019 AccorHotels review

Pros: Beds and pillows are comfy, Breakfast had variety and coffee was ok. Staff were friendly specially the staff in the breakfast named Nica, she was helpful and pleasant to talk with too. Cons: AC in lobby and restaurant is not working and I have learned that its been out of order for months now. Ironing board is very limited thus I have to call for it everyday and bring it out my room everyday after I finish using it, which is a hassle and to be frank very unusual for a branded hotel.

Cool

Customer review rating 4.0/5

Vijay D. Business - 25/09/2019 AccorHotels review

It is great because I m still staying in ur hotel & I m gold Accor, all facilities are ok but the shaving kit u provide on demand, u must shave ur self and see whether it is worth, u should either stop giving such razor or should not spoil Accor. Whatever u provide it must be user friendly or u shouldn't provide just say no.

Accommodating and comfortable stay

Customer review rating 4.0/5

Bionic K. Solo - 20/09/2019 AccorHotels review

I am pleased to say how accommodating ibis Muscat when I booked my room. I accidently booked on-line one night instead of two nights room. I then contacted ibis Muscat manager who has kindly changed the booking to two nights without quibbling. Thank you ibis Management team.

Customer review rating 4.0/5

Anonymous Business - 19/09/2019 AccorHotels review

basement parking was full there is no place to park my car the reception person hardly let my park my car in front of the hotel the pillow was not comfortable as i expected

Dear ABDALMAJEED R., Although we sincerely regret your disappointment with your stay with us, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Rest assured, the relevant departments will take the necessary remedial actions to address noted shortfalls. Once again we are truly sorry for your experience, and we hope that you will give us the opportunity to serve you better in the near future. Best Regards, Sabina Kola Front Office Manager

quality & hospitality are rare with affordability which is better here

Customer review rating 4.0/5

Sabarirajan Business - 17/09/2019 AccorHotels review

It was two nights while on business trip & each staff including housekeeping boys are warm & responsible. It was for sure pleasant experience.

Dear SABARIRAJAN G., Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Best Regards, Sabina Kola Front Office Manager

I recommended to all

Customer review rating 4.0/5

Amwaj Business - 16/09/2019 AccorHotels review

Very Good a

Dear Amwaj A., Thank you so much for taking the time to leave us this amazing review. Our team is looking forward to welcome you back at Ibis Muscat. Best Regards, Sabina Kola, Front Office Manager

Good

Customer review rating 4.0/5

Anonymous Business - 16/09/2019 AccorHotels review

It was very comfortable. The service of the hotel was good

Dear SHOBHA CHUNILAL N., Thank you for sharing your kind feedback about your experience with us. Our team is looking forward to welcome you back at Ibis Muscat. Best Regards, Sabina Kola Front Office Manager

Bed bugs

Customer review rating 4.0/5

Erick P. Solo - 13/09/2019 AccorHotels review

The room (422) given to me was infested by bed bugs. I did not have the time to complain during my stay cause i thought it was just a simple allergy. After i checked out in the afternoon, and was heading to the airport to catch my flight, the itching got worst and the bites became visible all over my body. I am a regular customer at Ibis and this is the second time i had this experience. The first time it happened to me was way back 2018 but it was not that much and i was also headed to my vacation so i did not have the time to report it. I hope you could fix this problem for your future guests. Thank you.

Dear Ericka Joyce P., We were very disappointed to read your experience during your stay here at the Ibis Muscat, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Rest assured, the relevant departments will take the necessary remedial actions to address noted shortfalls. As a commercial gesture, we would like to extend double Le Club points for your stay. Once again our sincere apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to regain your confidence in us. Best Regards, Sabina Kola Front Office Manager

Fabulous

Customer review rating 4.0/5

Nassereddine H. Business - 10/09/2019 AccorHotels review

Ibis hôtel is the right place to have a quiet and comfortable stay. It's also convinientely located from business, shopping and touristic facilities. People are very friendly and helpful.

Dear H. N., We very much appreciate your comments regarding your stay at the ibis Muscat. We are delighted that you were happy with your experience, as well impressed by the team's hospitality and guest services during your visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager
Customer review rating 4.0/5

Dr S. M. Solo - 02/09/2019 AccorHotels review

I was charged 40 omr to keep billing open ,else i would nit be able to order from restaurant and was told ,balance would be refunded when i check out,however on check out -i was told that it would reflect in my account in 7 working days -no such amount has been refunded and i cant go back to Oman for 40 omr -so obviously its more a cheating with me

Dear Sunil M., Thank you for taking the time to tell us about your experience at the ibis Muscat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Kindly note that the amount of 40 OMR was only pre-authorized, to guarantee for your incidentals throughout your stay. Upon check out, amount actually spent was completed from the pre-authorization. A pre-authorization is a temporary block, and once it is completed for an amount equal or lower, the difference is automatically released. We would kindly request you to check with issuing bank and request them to release the difference from their end as well. For further assistance on this matter, please feel free to contact me directly at h6… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabina Kola Front Office Manager
Customer review rating 4.0/5

Nima D. S. Couples - 19/08/2019 AccorHotels review

When we made a plan to Oman from Dubai, we searched Ibis in our google map and head to Oman when we checked in ..we did not have anyone to assist our luggage neither showing our way to room ..the reception lady just said our room no is 508 and we had to find our own way to the room. Which we thought this might be the way they do..according to the Price of the room. And we discovered that they do have shop, shampoo but they had the dispenser which was dry..if you do not provide shop and shampoo please remove the dispenser. Room as ok according to the rates given..Breakfast was again a disaster. We felt it was cooked last night and kept and reheated again.

Dear Nima Dorjee S., Thank you for taking the time to tell us about your experience at the ibis Muscat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager h6…

Excellent

Customer review rating 4.0/5

Rajeev S. Solo - 15/08/2019 AccorHotels review

To stay in Ibis Muscat is excellent, Its room are quite cozy with nice bedding. Location is best in Muscat.

Dear Rajeev S., We very much appreciate your comments regarding your stay at the ibis Muscat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards / مع تحياتى Sabina Kola Front Office Manager h6…

Mr. Abbas A.

Customer review rating 4.0/5

Abbas A. Business - 08/08/2019 AccorHotels review

The stay was good and the staff were very good especially at the restaurant the staff were very helpful, friendly and hard working.

Dear Abbas Abbas A., We very much appreciate your comments regarding your stay at the ibis Muscat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards / مع تحياتى Sabina Kola, Front Office Manager

Functional and convenient for business

Customer review rating 4.0/5

Akber Business - 07/08/2019 AccorHotels review

The room was fine and importantly the shower good. However the pillows were poor and the wash basin cramped by the WC in the toilet. Breakfast reasonable. Central location handy. Spent time checking in online but check in took more than 8 minutes, regardless.

Dear Shabbir Yusuf K., Although we sincerely regret your disappointment with your stay with us, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Rest assured, the relevant departments will take the necessary remedial actions to address noted shortfalls. Once again we are truly sorry for your experience, and we hope that you will give us the opportunity to serve you better in the near future. Best Regards, Sabina Kola, Front Office Manager h6…

Just okay

Customer review rating 4.0/5

Princess A. Solo - 02/08/2019 AccorHotels review

Room service not well cleaned. Coffee mug are not washed.

Dear Princess A., Although we sincerely regret your disappointment with your stay with us, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Rest assured, the relevant departments will take the necessary remedial actions to address noted shortfalls. Once again we are truly sorry for your experience, and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Sabina Kola Front Office Manager

Average...

Customer review rating 4.0/5

Mr K. F. Solo - 28/07/2019 AccorHotels review

I would rate my stay at the ibis Muscat ... good. I was disappointed as I checked in to learn that the full payment I made on AccorHotels was not recognized, despite the fact the confirmed email! Apparently, I was informed by the receptionist that ibis Muscat is not yet registered to receive on line payments? Surreal indeed. Next, the room lighting was uncomfortable and unsuitable for bedtime reading. The lighting were Wall-mounted fixtures, sconces type. I would like ibis to consider to install an adjustable ambient reading light be the bed.

Customer review rating 4.0/5

Ammar Couples - 21/07/2019 AccorHotels review

Normal

Dear Ammar A., Thank you for taking the time to tell us about your experience at the ibis Muscat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to h6… with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business! Best Regards, Sabina Kola, Front Office Manager

good

Customer review rating 4.0/5

Mohamed M. Business - 21/07/2019 AccorHotels review

thanks to the restaurant and reception team , the room is very poor , toils and the bathroom is very tiny and the over all accommodation is very poor compared to the cost

Dear Mohamed M., We very much appreciate your comments regarding your stay at the ibis Muscat. Although we sincerely regret reading that your stay with us fell short of your expectations, we are grateful for the time you spent to share your overall holiday experience with us. Nonetheless, we are glad that you were satisfied with our team's hospitality and guest services during your visit. Once again we are truly sorry for your experience, and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Kind regards / مع تحياتى Sabina Kola, Front Office Manager

Friendly staff who always cater to my every need

Customer review rating 4.0/5

John C. Business - 29/06/2019 AccorHotels review

Excellent, as usual. Nothing is too much trouble for your staff; they are always attentive.

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