ibis Tlemcen Hotel 3 stars

TripAdvisor rating 3.5/5 181 reviews
ibis Tlemcen
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Room 1

Number of guests
Children's age
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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Bike rack facilities
Business services
  • 2 meeting room(s)

Hotel location

ibis Tlemcen

Boulevard El Kiffane
Wilaya de Tlemcen
13000
tlemcen
algeria

Tel: +21343981010

Fax: (+213)43381212

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    TLEMCEN ZENATA At 20km / 12 miles

  • By car

    AUTOROUTE EST OUEST At 1km / 0 miles

  • By train

    GARE DE TLEMCEN At 3km / 1 miles

GPS :34.889272, -1.335386

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 17
  • Wireless internet in your room
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 17
  • Wireless internet in your room
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

SUD ET CIE

Type of cuisine: Mediterranean

Enjoy the Mediterranean setting, tastes and scents: the heady blend of cooking and olive oil.

Lunch

12:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR RENDEZ -VOUS

Photo non contractuelle / Strictly non binding

Come and relax, eat and drink... The ideal place for work and play.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 51 m²

  • Maximum banquet capacity: 42 people

Find out more
ibis Tlemcen Meeting Room

Our guest reviews for
ibis Tlemcen

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.6/5

191 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

181 reviews

DR

Customer review rating 3.6/5

Mohamed S. Business - 17/03/2019 AccorHotels certified review

I was very satisfied , personal very professional . Thank you to all and specially for the director.

dissatisfied

Customer review rating 3.6/5

Amar D. Business - 10/03/2019 AccorHotels certified review

the restauration very bad

Great customer service and comfortable room for our short stay

Customer review rating 3.6/5

Reda Couples - 09/02/2019 AccorHotels certified review

Since we arrived to the hotel we felt happy about the nice staff. The check in was quick and our room was comfortable. We really liked the breakfast in the morning ( including in the room price )

Dear Reda B., We very much appreciate your comments regarding your stay at the ibis Tlemcen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yassine Ghomari Front Office Manager

Correct

Customer review rating 3.6/5

A. Business - 03/01/2019 AccorHotels certified review

Clean and comfortable

Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Tlemcen. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

Staff kind but quality of room's floor & cleanliness was under expectation

Customer review rating 3.6/5

Abdelkrim H. Families - 29/12/2018 AccorHotels certified review

I noticed that reception team needs training to know deeply the Accor application & how to deal with a customer who booked using rewards points, they need to know the difference between what the customer has paid with the rewards pints & what the customer has to pay upon check-in. The floor quality in the room I've been has cracks & I noticed that when they clean they don't use detergent because my feet turned to black (durty) I had to use shows.

Dear abdelkrim nasreddine H., Firstly, let us warmly thank you for having shared your experience with us and tell you how sorry we are to read that you did not fully appreciate your stay at Ibis Tlemcen Hotel. Secondly,we need to explain that before your arrival ,you used some of your rewards points for a single room ,that was your initial booking .and once at the hotel you changed your booking from single room to double room ( two personnes) ,and unfortunately the different amount that should you paid has been changed. thirdly,i am sorry to hear the rooms were not up to the standard you have come to expect from us.i have addressed this with our housekeeping staff to ensure this won't happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yassine Ghomari Front Office Manager.

Medium

Customer review rating 3.6/5

Rachid Business - 09/11/2018 AccorHotels certified review

Medium

Mr

Customer review rating 3.6/5

M. C. Business - 07/10/2018 AccorHotels certified review

It was good. I liked the cleanness of the rooms and food. there was variety for each day. the reception people are friendly

STRESSFUL STAY

TripAdvisor rating 3.5/5

AHAMOUDA1 Business - 07/10/2018 TripAdvisor review

As an usual customer to ibis hotels all over the world This is the fist time happened to me, when i was working in my room two cleaning ladies knocked my door in order to clean the room i told them iam inside the room still working and one of them told me but this is your departure day (it was only 09h00 A.M) i said i'm sorry the check out is supposed to be at 12h00 not at 09H00 and you are disturbing me right now because i was working and you don't have to tell me this with such away; i got angry and i stopped everything and i went to the reception for complainig; really a very bad experience.....

It's a loadge

Customer review rating 3.6/5

Kamal C. Friends - 28/09/2018 AccorHotels certified review

It's a loadge but not a Ibis hotel. I already raised a complaint and awaiting responce

Review

TripAdvisor rating 3.5/5

mohamedz293 Business - 08/04/2017 TripAdvisor review

Dear Responsible, I believe that's Better to have something to drink in the room, even a water bottle was not available at my arrival, people came from trips and needs at least to drink water after a good bath. Thank you for your understand.

Overall, a reasonable experience

TripAdvisor rating 3.5/5

paraicm Solo travel - 16/03/2017 TripAdvisor review

The quality of service in Ibis hotels is pretty standard: clean, comfortable, but with no trace of charm. However, in this case there was a distinct lack of professionalism: the bar was badly stocked (poor selection of spirits, no white wine, no tonic water, and sometimes no ice); the reception desk was unable to organise a taxi for 8 a.m. ("we work with one driver and he's busy").

Dear, Thank you for taking the time to tell us about your experience at the ibis Tlemcen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 3.6/5

Anonymous Families - 29/08/2016 AccorHotels certified review

Acceptable vacation.

Customer review rating 3.6/5

Anonymous Business - 07/05/2016 AccorHotels certified review

Pleasant team, the manager is always around to ask if every thing is all right.

Customer review rating 3.6/5

Anonymous Couples - 04/05/2016 AccorHotels certified review

Globalement Satisfait

Customer review rating 3.6/5

Anonymous Business - 19/04/2016 AccorHotels certified review

Sempre do mesmo.

Customer review rating 3.6/5

Anonymous Business - 08/04/2016 AccorHotels certified review

Note clean!!!

Average IBIS hotel in Tlemcen

TripAdvisor rating 3.5/5

PetervdE Business - 20/02/2016 TripAdvisor review

This is my second stay in this hotel. Was here also about 6 months ago for business reasons. What concerns the rooms, this IBIS is like any IBIS on this planet I have been. I liked the breakfast and diner buffet. But I noticed one time that the employee, when I had to pay for the buffet didn't have an idea of the different options and prices, when not using a complete buffet. Except one other hotel in Tlemcen, this is the only place where alcohol is legally sold in the bar or restaurant. When you don't speak French or Arabic, it might be difficult to communicate with the people working in the bar and restaurant.

Dear , We very much appreciate your comments regarding your stay at the ibis Tlemcen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel in Tlemcen

TripAdvisor rating 3.5/5

PetervdE Business - 13/10/2015 TripAdvisor review

For businesses reasons I stayed in this hotel for a period of almost 5 weeks during the month September and October 2015. What concerns the restaurant, I have no complains. The food quality and variety it's above the average compared with other IBIS hotels. The only "minus" if the service in the bar. There is not enough staff in the evening to serve the guests. Most of the times, I had to ask several times before my drink was served and it looked often that locals were helped much faster than the hotel guests.

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