ibis Casablanca City Center Hotel

Staff were rude and unhelpful and condescending. I was in a town i didn't know, on my own and was being harassed and ripped off. When i asked for help booking taxis I was scoffed at on multiple occasions. Also one night they offered a buffet in the dinner which i didn't want - they said "if i looked at it" then they'd let me order a la carte. Nope... I was argued and coerced to take the expensive, lazy, inadequate buffet. They never answered phone and was rude when i tried to order from the empty bar. The phone is my room was switched off so i couldn't make calls even though they had my credit card on file. Absolutely the worst stay I've ever had at an accor. I pick accor because it is basic European and i know that i will receive good service. Not here. Yuck. I cut my stay short. Never this accor again and will reconsider if accor is actually worth it in futurebookings.

I was at Ibis hotel because I like the area. The hotel but has a nice bar area and restaurant room. Breakfast has good sour and sweet choice, more than good enough. The renovated rooms are ok, with good tv set. The bathroom is small but clean, would be perfect with a bathrobe. I suggest to visit the restaurant "Le Dauphin bleu", which is just across the road.

I like IBIS Hotels (Accor) all around the world, It nice time we had at your hotel. Can you do me a favour and check for me please : on 26 Oct 2018 Friday I've left my Cross Fountain Pen on one of the tables in bar area. Can you please check if someone found it and left with hotel administration. I hope it was found by good hearted hotel personnel and was delivered to hotel administration. As I've said above; I like Ibis hotels and accor hotels all around the world, in fact I will be staying in another one in Gaziantep, Turkey in in about two weeks from now. Good service all the time all around. Thank you

Well located with very helpful staff

Very good room service.

My reservation on Mövenpick was not honored due to overbooking and I was given this hotel for one night. From arrival to hotel it is clear that the hotel is at its end-of-life. Furniture, desks, lifts, walls, all is worn down and not appealing. Rooms are worn down and terrible, smelly, with mosquitos and flies, even on 12th floor. F.ex. luggage storage room was flooded, main entry door was out of order. Not at all impressed - hotel must be refurbished.

Though our stay was short, we found the overall experience a bit lacking. Our door to enter the room was extremely difficult to open, even for the employee. The hair dryer was broken, the air condition was not working to capacity. We were kept awake by the dogs barking outside our window. The lever on the sink to close the drain was broken, the pull knob was missing, so the metal was sharp. However, the employees treated us well and were attentive to the few needs we required.

The receptionist was extremely courteous and did not respect the guest and took a long time to check in rooms are very bad and there is a bad smell, the head is very bad, the air conditioner is cool and the hotel is clean in my life

The hotel room was clean. Overall some furniture pieces do need refurbishment (they're somewhat old, used, cracky). The breakfast, although offering a wide selection, it was clearly not fresh (nor the juice, nor the waffles).

i asked them for wake up call unfortunately they did not

Excellente experience

Not bad but can do better. It was difficult to enter , no parking. The rooms are quite old and old fashioned.

Despite the construction site around the hotel protects from noise and give you a good chance to rest after flight

clean and comfort！

Overall was a good stay,the access to the Hotel is pretty easy,just next to the train station (Casa port),not far from two lovely restaurants squala and ricks caffe 2 min by taxi or 10 min by walk. Friendly staff,some of them very polite and helpful,the only downside was the room, a little bit small