ibis Casablanca City Center Hotel

The hotel was dated and tired. The rooms were nice but had to change rooms at 11.30pm due to the bad smell of drains. The breakfast at 8.00am was empty no pastries no eggs no sausages had to keep asking for food, when we paid for this ? Will not stay again I used ibis before and it was fine but this one never again . Only good thing was the location the security men all friendly. Feel like I wasted my money

I booked for a room with a queen bed, didn't get it. Room and bathroom were filthy. Was assigned to the side where road constructions was held. The construction with have machinery went through the whole night. The buffet, rice and salads were overdue. Breakfast, boiled eggs were under cooked. And why mind paying for breakfast if no one is checking.

Good quality, but minimalist accomodations

Had an excellent time in the Fes Ibis which was almost like a resort, so was disappointed with the Casablanca Ibis. The room was great apart from there being no handtowels and only one spot for power outlet, and none in the bathroom. The power outlet was in such an awkward spot however, that my adapter would not fit and I had to re-charge my lap-top at reception. Customer service was very perfunctory and we sat for 10 minutes in the restaurant before any attention from a waiter. The menu was confusing and the meal only so-so. There were also many noisy and men nearby watching soccer from the adjacent bar. To top it off, there were some students dining (and studying) in the restaurant in their pyjamas! I spoke to the waiter when we paid and he shrugged his shoulders. All this, made the restaurant feel like a casual café, and not a restaurant where one expects to have a quiet atmosphere to enjoy a meal. Also, after being told at reception that we could do a small currency ex-change there, the next morning when we went down to do this, the morning staff-member refused us and said that they don't provide that service! Very contradictory and a very stress-inducing for us as we had a plane to catch and had to quickly find another solution.

From the beginning to the end of my stay, I did not feel welcome at the hotel. The staff spoke harshly and bluntly, and I did not receive the customer service I expected to receive from an Accor Group Hotel. As I checked in, the receptionist did not seem to care about me at all. There was no proper introduction of the hotel and it's facilities, and I was not explained the check out procedures until I asked. I also asked if there was any amenity left for me in my room as I had specified that my stay was for my birthday, and the receptionist seemed unaware. I left the reception feeling unsatisfied. I had lost my bag at the airport and asked the receptionist to assist me with this as I do not speak the language. They told me to return the next morning. Fortunately the receptionist the next morning was more accommodating and gave me more useful information. I then proceeded to the restaurant to have some dinner. At this point it was quite late, but as advertised the restaurant was not closed yet. I went the restaurant, saw people eating there but was told to eat at the bar as it was closed. Proceeded to the bar, ordered food, and saw that other people were seated at the restaurant. I was very annoyed at this point.

The room is old and dirty. The door of bath room can’t be closed well. The floor totally be wet after shower. The breakfast has few choice and bad organized.

no particular attention given to customers

The hotel is well placed but accessibility access is difficult because of the tight parking - also difficult for customers to reach main door with baggage because of the parked cars tightly blocking the entrance. Otherwise a good stay.

I asked receotion to change my room which was smoking room. I asked for a non-smoking room. Reception told that there is only one room. If I did not like it öyreservatioj alteady cancelled. I was treathened fired from hotel. Then I asked to talk with Night Shift Manager. Receptionist Mr. Othman told me that there is no manager. He is manager. Later I have learned that there is night shift manager who is Mohammed. So, Ör. Othman kie to me. And blocked mu access to Night Shift Manager.

Good overall i enjoyed my staying

Very well located but all the staff need a real training, they feel completely lost. I wonder if the director of the hotel visits the facility from time to time.

The team was so arrogant, programmed and not understandable or negotiable

I was kindly invited by Mr. Abderrazak AJBAR, Managing Director of Precia Molen Maroc, to stay at the IBIS Hotel Casablanca (close to the railway station). The check-in happened March 29 and it took quite a while as Mr. AJBAR arranged to prepay my stay. Mr. AJBAR told me that I was his guest and that I could order anything in the bar - as everything was prepaid. During my two night stay I consumed two Casablanca beers, but I had only one breakfast as I checked out before 6 am the last morning. When I left the hotel I wanted to pay for my two beers, as I didn’t want to stretch Mr. AJBAR’s hospitality. I told the man at the counter that I wanted to pay the two beers charged on room 714. He said that I had to pay the full bill for the two nights. I said three (3) times that the everything was prepaid and I just wanted to pay the consumption in the bar. I told him that there were paperwork done and everything was prepaid. He responded rudely and said that I will get in trouble if I didn’t pay. I would have called management if I would have had time, but I had a train to catch to go to the airport... so I paid the bill. Do your personnel really think that a guest (from abroad) who has checked in with own name and a large Moroccan company as a host would try to run from a bill? The whole errand was incompetently handled by your staff, your portiere was rude and if you do not refund me your management is dishonest. If you would like to contact me, my contact information is: bj… // +46… /Björn L.

I wish the front desk and employees were more friendly and helpful, but otherwise it was decently clean and conveniently located for the price

clean, close to the city and