ibis Casablanca City Center Hotel 3 stars

TripAdvisor rating 3.5/5 1,189 reviews
ibis Casablanca City Center
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+ 15 Services
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Room 1

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Hotel extras

The ibis Casablanca City Center hotel provides guests with 2 meeting rooms, a restaurant, bar and a free adjoining private car park. Opposite the railway station and a 2-min walk from the tram stop, the hotel is easily accessible by train and tram

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 150.00 MAD
  • Air conditioning
  • Reception open 24 hours a day
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Casablanca City Center

Angle Zaid Ou Hmad -
Rue Sidi Belyout
20190
casablanca
morocco

Tel: +2120520484970

Fax: (+212)522/466561

Contact email

Check-in from 14h00

Check out up to 12h00

  • Station Oulad Ziane :  

  • TRAMWAY :   Nations Unies

  • By plane

    MOHAMED V At 30km / 18.64 miles

  • By train

    CASA PORT At 0km / 0 miles

GPS :33.598, -7.6125

Our accommodations

Welcoming, modern and comfortable, with a cozy bed and functional bathroom: the ibis room has everything you need to enjoy your stay

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Twin -2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 17
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

WOK AND CO

Type of cuisine: International

Linger over your meal as your stay unfolds and discover a world of taste sensations on the menu at Ibis restaurants...

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

A bite to eat, something to drink... It's the perfect spot for business meetings or relaxing

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 56 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 10 people

Find out more

Our guest reviews for
ibis Casablanca City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

2,528 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,189 reviews

GOOD

Customer review rating 3.9/5

L. Couples - 02/06/2019 AccorHotels certified review

Everything was good ! The room was clean and staff are kind and location was perfect thanks

Good Location - Worst Breakfast

Customer review rating 3.9/5

Sinan C. Business - 10/05/2019 AccorHotels certified review

The breakfast is poor. You have to revise it really. You can put some good cheeses instead of toast cheese. Poor.

Good balance quality price

Customer review rating 3.9/5

Ergo Business - 07/05/2019 AccorHotels certified review

Correct

Great location for transport and great views

Customer review rating 3.9/5

Samantha P. Solo - 30/04/2019 AccorHotels certified review

The service was great. Very friendly and well presented staff. The room was amazing! Great views over the working port. I could’ve sat and watched all day.

Dear SIOBHAN P., We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 3.9/5

Shadya A. M. Solo - 27/04/2019 AccorHotels certified review

Service was quick and easy with a good crew that my family considered

Dear SHADYA ABU m., We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I had a nice stay except for few challenges as here under explained.

Customer review rating 3.9/5

Dr. D. M. Business - 24/04/2019 AccorHotels certified review

-Breakfast was well served -Receptionists are well mannered and professionally serving -Room cleanliness is good - Room door opening is always a problem, you cannot just insert a room card once to open the door, you have to insert it so many times for the door to open. - There were absence of Toiletries in the bathroom. No tooth brush, no tooth paste, no shower cap, no sewing kit, no comb, no cotton buds, no hair conditioner, no body lotion, no shower gel. Only bar soap and shampoo were placed in the bathroom. - The water pressure and warm water in the bathroom was perfect. -Towels were clean and nice -Room light was okay - There was no cattle in the room and thus no tea or coffee - There was no drinking water served in the room

Dear DEVOTHA, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

average stay

TripAdvisor rating 3.5/5

armywife2017 Couples - 23/04/2019 TripAdvisor review

Front desk agent should go over the details of your reservation upon check-in. after spending the day site-seeing, my room key did not work. I was informed that my reservation was for 1- night....which was wrong! I told the agent that is impossible. thankfully I had a copy of my reservation from the Accor website-- which clearly stated my room rate (including breakfast) otherwise I would have been over charged $300USD! the room is rather small. not enough toiletries (soap,shampoo, etc) NO handtowel. NO washcloth. We do not use wire hangers in the US. Housekeeping did NOT knock on the door before entering the room. this happened 2 times !! Lobby area rug is old and needs to be replaced. Lobby bar is limited. Breakfast is OK. One of the floor panels in my rooms was lose; so I tripped several times.

Lovely

Customer review rating 3.9/5

Lance Couples - 20/04/2019 AccorHotels certified review

Everything is lovely in this hotel

Dear LANCE D., We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Close to railway station

TripAdvisor rating 3.5/5

TijnUdo Business - 19/04/2019 TripAdvisor review

The reception is undergoing renovation, as are other parts of the hotel. So, during the day better be out sightseeing. Apart from that, it is a good hotel what you can expect from Ibis standards. Breakfast buffet is really good with some local dishes to choose from. It is worth a try.

Good job

Customer review rating 3.9/5

Kylie Solo - 18/04/2019 AccorHotels certified review

Clean friendly and well located

Dear KYLIE S., We very much appreciate your comments regarding your stay at the ibis Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Front desk staffs not professional

Customer review rating 3.9/5

Kw Friends - 17/04/2019 AccorHotels certified review

The service during check in is not very comfortable. Front desk guy was impatient, not pay attention. As we booked in EUR and he asked us to pay in local currency DHS. He said the total was DHS 2800. We paid but did get any official receipt. After 1 hour, we went back and asked for receipt which showed DHS 279X.XX. We don’t understand why he didn’t give us the change. While we asked for local map, he asked us to next door to Sofitel hotel for that. Very unbelievable.

Dear KIE WAH F., Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Gloomy, unfriendly place

Customer review rating 3.9/5

Tl Business - 16/04/2019 AccorHotels certified review

I've stayed at Ibis hotels in other cities in Europe and Asia. The Casablanca Ibis does not meet the standards I expect of this chain. Check-in staff was unfriendly and dismissive during a normal check-in. Lighting throughout the hotel was dim including in the room. Because of lighting, the whole hotel I experienced (reception, lobby, hallway, room) felt gloomy. The room had a very strong, unpleasant cleaning product odor. The shower was lined with mold. Overall, the place felt unfriendly and it did not make you want to spend time in it.

Dear YUEN-GEN L., Thank you for taking the time to tell us about your experience at the ibis Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

big area for improvements

Customer review rating 3.9/5

Vladimir Business - 12/04/2019 AccorHotels certified review

I believe that the hotel can be managed better: the hotel is undergoing renovation; there is no information about it on the website when booking, Smell in the room, no full set of towels, poor bathroom amenities, no safe in the room, no hotel information in the room, no door chain, no door peephole and so on. To get an iron you need to take queue, it is available in the morning only.

NICE STAY

Customer review rating 3.9/5

Emmanuel Couples - 09/04/2019 AccorHotels certified review

MET NICE PEOPLE BOTH AT THE RECEPTION AND AT THE RESTURANT

Friendly and efficient with good value.

Customer review rating 3.9/5

Euan G. Business - 08/04/2019 AccorHotels certified review

Comfortable. well equipped for price. Excellent breakfast and choice and quality of evening meals. Comfortable beds. Good internet connections. Friendly staff. quick check in and departure. Despite my LATE arrival.

Sub par

Customer review rating 3.9/5

Kishan S. Business - 06/04/2019 AccorHotels certified review

Lobby was under construction, this was not mentioned at time of booking. Checking in was easy and pleasant, checkout was painful.

Customer review rating 3.9/5

Anonymous Solo - 29/03/2019 AccorHotels certified review

Staff is not friendly at check-in/check-out. Hot water did not work for several hours one evening. When turned to hot faucets did not produce any water. Cold water was available.

Great Staff, very helpful and friendly.

Customer review rating 3.9/5

Charles B. Friends - 09/03/2019 AccorHotels certified review

The Hotel Staff were very helpful and friendly, they went out of their way to make our stay wonderful. Hand towels in the rooms would be a nice addition.

Nice stay

Customer review rating 3.9/5

Alexandre P. Solo - 07/03/2019 AccorHotels certified review

It was really good

Accosted in the street

Customer review rating 3.9/5

Stefan Couples - 27/02/2019 AccorHotels certified review

The room was fine. Location next to train was good. However, we had 2 beers in the lounge. First we signed one bill, I put my name, room number and signed it like I have in many, many hotels in the world to charge the item to my room. Later, we get a different bill because apparently the bill was wrong so I resign. In the morning (early-6am as we were catching an early train), we come down give in our keys--the person at the desk was half asleep on a chair and just waved at us. So we begin our walk to the train station. Suddenly we are being yelled at by your employee that we didn't pay for our drinks at the bar and the we owe 120 Dirhams, we explained we charged them to our room (again as I have in many different places), your employee was very loud, very threatening, even said he would call the police, all in a very public place. I had no way to know what was happening so I ended up giving him the 120 Dirhams. We were very shaken up by the experience. Your staff need to explain things better or learn how to do things properly. In no way should guests be threaten in public and shaken down for money. I will be repeating this experience on online review groups.

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