Hotel - Novotel Casablanca City Center
Novotel Hotel Novotel Hotel

Novotel Casablanca City Center Hotel

3.5/5 1,497 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 300  MAD
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 281 rooms
  • 140 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 273 family rooms
  • 42 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 2,102 reviews

Our guest reviews for Novotel Casablanca City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,497 reviews
Steve L. Business - 19/11/2018 AccorHotels certified review
« Charged for two rooms!!!!!!! »

Expensive!!! I tried to book my ooroginal room and the website crashed. I then tried again and the card payment was taken. I then received two emails, stating I had booked two rooms for myself. I contacted your CS department, only for them to finally come back and tell me because I'd secured the no-cancellation rate, I couldn't cancel the room booked due tio an internet/system malfunction. I appealed but with no success!! Net Result........ Two rooms paid for, but only one occupied.... I won't be booking with you again!! I was on a business trip, attending an International Seminar, hosted by members of the local port community and attended by a Moroccan government minister. Hardly the treatment I should have received !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., First of all, we do thank you for the interest shown in the Novotel Casa City Center. Indeed, two reservations have been made. However, we have not received any notification regarding the double booking. In our system, there were two bookings made at different times and with two confirmation numbers which means two different customers. In order to satisfy your loyalty to the Accor Group, our financial service has made a refund on your credit card. We hope to have satisfied your expectations and kindly ask to accept the expression of our deep respect. Best Regards

Business - 19/11/2018 TripAdvisor review
« Billed Twice!!! »

I booked here for a business trip. The website crashed as I tried to make the payment. I entered my details again and tehe bookng went through. I then received TWO emails stating I had booked two rooms which were 'NON-REFUNDABLE'. I contacted custoemr services immediately and after dragging their heels somewhat, I was informed they could not refund the additional; room which had been charged due to a computer/internet issue!! I appealed again, only to be given the same response yet again!! Net result, my stopover was far more expensive than originally budgeted for, and they probably resold the room anyway!!!!! Very shoddy treatment by a large chain, whiclst attending an International Seminar hosted by Casablanca Port and attended by their shipping minister!!....I won't be booking again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, First of all, we do thank you for the interest shown in the Novotel Casa City Center. Indeed, two reservations have been made. However, we have not received any notification regarding the double booking. In our system, there were two bookings made at different times and with two confirmation numbers which means two different customers. In order to satisfy your loyalty to the Accor Group, our financial service has made a refund on your credit card. We hope to have satisfied your expectations and kindly ask to accept the expression of our deep respect. Best Regards

Abdelaziz M. Business - 14/11/2018 AccorHotels certified review
« Good service, but bad coffee »

I really enjoyed my stay however the breakfast and coffee was not at the level of expectation especially the limited variety and freshness of food as well as the continuous breakdown of the coffee machine

Our hotel has responded to the review
Our hotel has responded to the review

Dear abdelaziz M., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 07/11/2018 AccorHotels certified review
« Convenient location »

Check in started somewhat abrupt ‘passport?’ Without the smile. However the person corrected mannerisms as he process through. Room was clean quiet and spacious. Gym equipment needs maintenance. Breakfast choice was good but tables weren’t cleaned after people finished and left. Dirty dishes were left everywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Azusa T., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Yunho H. Business - 06/11/2018 AccorHotels certified review
« Poor »

Although it has nice view, hotel management is so poor and not professional. - My security box was not working. I reported twice to fix it. - Elevator's outside doors were closed in multiple times. I had to open it manually. - Some foods were remained open overnight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yunho H., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Linda Couples - 05/11/2018 AccorHotels certified review
« Our experience was very pleasant with quick response from hotel staff and a clean, quiet room. »

Reception staff answered questions and helped out in a timely, professional manner. Room was clean, with comfortable bedding and desirable amenities. Relaxed ambiance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda G., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rommel Friends - 13/10/2018 AccorHotels certified review
« Accessible and nice hotel »

It was a nice 7-day stay. As I am a hotel staff at Pullman Hotels in Basel, Switzerland there are things i noticed some few things different compared to our hotel but above all, this hotel is great. It's clean, the staffs are friendly and I had a wonderful time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rommel G., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Olivier D. Business - 08/10/2018 AccorHotels certified review
« Not the best one »

Compared to my previous journeys in this hotel, I was disappointed by the service, by the breakfast and by the diner. Will probably have a look for another hotel next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier D., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Sam Solo - 08/10/2018 AccorHotels certified review
« Average »

The facilities and location are very good, the service and paying attention to details needing attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bassam D., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

S. Business - 06/10/2018 AccorHotels certified review
« good for a stop over »

the hotel is fine, located near the railway station casa Port. The staff at the reception and at the bar was nice, I did not use the restaurant. the room was big enough and nicely furbished, with nespresso machine and a kettle for tea. there was a slightly unpleasant smell in the room, similar to mold. the view is really nice over the port and the mosque.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nari S., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Black S. Solo - 04/10/2018 AccorHotels certified review
« Good location, friendly service. »

My stay was a two-night business trip to Casablanca. Reception and welcome top notch. Had to prepare for next day meetings so availed of room service which was rather limited in choice but delicious and well served. Will certainly return !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivian L., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gordon C. Friends - 04/10/2018 AccorHotels certified review
« Needs Lots of Help! »

This hotel is situated in a great location. From there, it's downhill. We asked each day for three days for someone to come and put light bulbs in our lamp and wall sconce so we had light in the room other than the hall and bathroom. We were constantly told someone will come in a few minutes. Never happened. When asking for change at the reception desk, we were told they had no change. Yet if you were checking out, they could manage to give you some. We asked for help in arranging a taxi for ten people to go to the airport and the response was "We not obliged to do that." They had a big wedding party on Saturday night and the noise was so loud you couldn't hear anyone talking in the lobby. Luckily, in our room, which was right above the mezzanine it was pretty quiet. Pillows were overstuffed and hard. Duvet was too warm and so we asked for just a sheet and never got that either. So we took the duvet out of the slip and used that. They never once vacuumed the floor--there was paper and strings on the floor when we arrived and they were still there when we left. I don't like to complain about hotels, but this one was disappointing. One reason for the disappointment was that we spent our first night there with a tour group and extended for two nights. The tour guide talked to the desk to arrange some things, like calling a taxi, but once he left, they were done with us! Don't think we'll be going back anytime soon. By the way, when I made the reservation, it took several days to confirm. I called the hotel directly all day on a Friday, Saturday and Sunday and Monday got no answer. Accor Hotels here in the US was not helpful at all, saying they weren't able to do anything about reservations. Finally got someone at the hotel on Wednesday and was told they wouldn't charge my card until about a week before. When we arrived at the hotel, they still had not charged anything, which worked out fine since there were five rooms and five different credit cards being used. But their lack of communication and inability to reach was troublesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon C., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

R. Business - 01/10/2018 AccorHotels certified review

Let's say they are some efforts to make to get a better rating...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hubert R., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Margaret M. Business - 27/09/2018 AccorHotels certified review

I enjoyed my stay at the Novotel. First of all am a member of the Frequent guest loyalty program of Accor hotels. as such, the front desk did their best to ensure my stay was a good experience. It provoked me to book the same hotel for this coming trip on Saturday 29th September 2018

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret M., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Peter Families - 27/09/2018 AccorHotels certified review
« Too hot to not have airconditioning »

The expectation of a quality brand after a long trip where not met, no one was available to assist with bags and the air-conditioning did not work in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter D., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Friends - 25/09/2018 AccorHotels certified review
« Staff at front desk do not care. »

Uncaring front staff. Indifferent bar staff who are arrogant. Would not recommend hotel. Sofital is next door that should serve as an incentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darla M., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nimish S. Couples - 25/09/2018 AccorHotels certified review
« Poor Breakfast experience »

The breakfast area was very disorganised. Not enough tea/coffee cups, coffee machine not working, food item dishes not being replenished quickly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nimish S., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A. Business - 20/09/2018 AccorHotels certified review
« Desappointed »

My last stay was bad because of furniture missed. I asked the desk 3 time: Iron (never saw it) Cap shower (after 3 requests) Bag for sanitary pads (after 2 requests)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anouchka A., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Wtjs Business - 13/09/2018 AccorHotels certified review
« good »

I can say this is a good hotel. But there are a lot of small flies in the restaurant. Improvement is required.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seiji T., We appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 10/09/2018 AccorHotels certified review
« Good location near cuty center and train station casa port »

Telephone in room without label for directory. Toilet in room without tap for washing. Importat for muslim.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jainuddin M., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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