Hotel - Novotel Casablanca City Center
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Novotel Hotel

Novotel Casablanca City Center Hotel

Angle Zaid Ouhmad  Rue Sidi Belyout 
20190  CASABLANCA
MOROCCO

1,241 reviews
TripAdvisor Rating Based on 1,241 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 300  MAD
  • Fitness centre
  • Reception open 24 hours a day

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 300  MAD
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 281 rooms
  • 140 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 273 family rooms
  • 42 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 1,373 reviews

Our guest reviews for Novotel Casablanca City Center

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,241 reviews
AccorHotels certified review
Anonymous Families - 24/07/2017
« Awesome  »

Thank you

TripAdvisor review
Business - 23/07/2017
« Novotel Casablanca City Center is no more than a 2 -star hotel »

Room service takes for ever to arrive, that is when you manage to reach them as they never pick up the phone. The restaurant breakfast is hardly better: officially it opens at 6:30, but hot water doesn't arrive before 7 (so forget about tea), butter at the same time. Oh, and there are no spoons on the table, you have to request it, several times and if you're lucky the waiter will bring it. Capppuccino at the bar is dreadful: better head over to the nearby Train Station where you can get the real stuff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ahmedl752 , Thank you indeed for having taken the time to write your opinion in Tripadvisor and to express your self following your stay at Novotel Casa City Center I feel sorry for the inconveniences. I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful. I certainly would be very pleased to see you again on a next visit at Casablanca. Please accept my sincere apologies. Sincerely

AccorHotels certified review
Corbett Families - 21/07/2017
«  Corbett »

Was a great location with excellent service. We would highly recommend the Novotel!

AccorHotels certified review
Anonymous Business - 17/07/2017

Stayed only 1 night for business. Breakfast paid 14€ and buffet was empty. No refill. No tea. coffee machine w/ no water. A disaster.

AccorHotels certified review
Bouzid Families - 05/07/2017
« Unsatisfied  »

*No recognition for ACCOR members like: (Greetings, Welcome drink, fast checking as I was already checked in online... . *Lack of checking standard like to ask if I am smoker or not, present the hotel facilities ... . * The front desk staff wrote by his hand my credit card number on the registration form that will be shared with other staff in different Dept (this is the first time I saw that which is I think against the safety & security of my personal credit card. * My wife & Kids Request for dinner and They were surprised that my room payment méthode is cash basis (while the front desk staff took all information of my credit cards) !!! * last point, I was just a week before at Novotel Riyadh in Saudi Arabia, and just after my visit to Novotel Casablanca I went to Novotel New York in USA. and believe me a huge difference between the two properties in USA & KSA and the one in Casablanca. I wish one day Novotel Casablanca to have the same standards of hospitality as its sister hotels across the world Thank you

AccorHotels certified review
Duncan Business - 17/06/2017
« Excellent »

Always very good but can you please do something about some form of air conditionning in your fitness? It's way too warm in there...

AccorHotels certified review
Anonymous Business - 12/06/2017
« Good »

Good

AccorHotels certified review
Jean D. Friends - 05/06/2017
« Not very satisfying. »

Very nonchalant.Staff at front desk was not impolite but not friendly either, no smiles or warm welcome.Just another paying customer.There were two adults in the room however we only had 1 paper cup near the tea kettle and 1 plastic cup in the bathroom which cracked when I took it out of the wrapper.At least 2 GLASSES would have been appreciated and 2 coffee mugs.I was not advised of the 20.00MAD per person guest tax until I was checking out.

AccorHotels certified review
G H. Friends - 05/06/2017
« Good not great »

For a Novotel everything was fairly standard but rooms are or like a Ibis. Only one paper cup in room. No glasses or even plastic glasses. Was ok..not great. I'm glad I wasn't there for a long stay

AccorHotels certified review
Jtb Business - 04/06/2017
« Good location, hotel needs some attention to detail »

Good with a couple of constructive comments. - The AC in my room was not working. Suggest that this should be checked and repaired if required - The gym is in need of some attention. Equipment is broken or missing but the room is nice. - Room service was good but each night they forgot something and had to return (salt, pepper, butter, ice bucket, sauce) I had room service each of the 4 nights and they forgot something that I ordered each night. They always went and got it but it would have been better if they had brought it on the first go.

AccorHotels certified review
Iosif A. Business - 14/05/2017
« not bad stay but room for improvement »

room cleanliness overall not bad but restaurant experience leaves a lot of room for improvement. in the morning the refilling is slow and unorganised, it's difficult to find a seat where everything is prepared. for dinner the service is very slow.

AccorHotels certified review
Stoeffler Business - 13/05/2017
« Poor service »

Breakfast is a nightmare Every day something is missing Tables are not clean Non smoking rooms are smelling cigarette Disappointing

AccorHotels certified review
Anonymous Couples - 09/05/2017
« Nice location, a few problems  »

Nice, but not luxurious hotel. Staff very courteous. Housekeeping was unreliable. Give guests more towels!

AccorHotels certified review
Anonymous Couples - 07/05/2017

Good size room with stunning view of the sea and the masjid.

TripAdvisor review
Couples - 05/05/2017
« Good location, basic breakfast, »

Best location , you can go by walk to many attractions in the nearby area. Staff with good level of english and spanish Rooms are quite big, may be little over priced, if it's over your budget you can look for a room at IBIS, which is located at the left building (also sofitel on the right side). Breakfast is basic with same foood and no variety, its good if you spend a couple of days. I Only have a complaint related with Novotel and frontdesk courtesy: if you hold an Accor Platinum membership they offer a courtesy drink to their guests but just offered one drink for a room with 2 people, so, whats expecting to do? share the drink? So we decided to give back the invitation and pay the two drinks. it was an stingy and disappointing invitation, never had before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, First I would like to thank you for choosing Novotel Casa City Center. Thank you very much for your message. I appreciate that you take time to give us your feed back. I will not hesitate to share your comments with my whole team. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

TripAdvisor review
Friends getaway - 05/05/2017
« I would stay here again »

Novotel Casablanca City Center is in a good location. Right across the street is the train station with a few fast food restaurants. The Medina . money exchange is within walking distance. The rooms are average, beds were comfy, extra pillows in the closet could use replacing. They also could replace the towels in the bathrooms, very thin . Other then that I would return to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, I would like to thank you for choosing Novotel Casa City Center. I will not hesitate to share your comments with my whole team. I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again. Sincerely

AccorHotels certified review
Anonymous Families - 27/04/2017

Hi, to have lived in your regular room earlier. We expected that staying at a junior suite would surpass all of our foventninger, but unfortunately it was not! The lack of coffee capsules, it was so small that it eventually became very annoyed for us to have lived in a suite than in a regular room! Love nice staff throughout the hotel! But because of the room, I strongly doubt that we will return to Novotel after being a customer with you for so many years!

AccorHotels certified review
Anonymous Families - 24/04/2017

It started all wrong when I was asked for the original credit card that was used for my booking. I was told that I must use the same card which I feel is ridiculous. I travel extensively and this is the first time that I was asked this. The desk agent then said that my original booking fee would be credited back to my card and I had to charge the stay on my newly presented card. I am in the process of cancelling the original card and am afraid that the credit will never be seen by me resulting in a DOUBLE payment for the room!!! Also for a Novatel hotel the carpet in the entrance us frayed from the door rubbing on it, The toilet room has filthy dirt in the corners. I am less than satisfied with this trip and will be waiting to see if my credit is applied to my card.

AccorHotels certified review
Anonymous Business - 23/04/2017

I have been very comfortable in the hotel. People working in this hotel is very nice and helpful

TripAdvisor review
Family - 23/04/2017
« Not up to expectations »

Some Background: I have discovered The Accor group of hotels while on a trip to China in 2014 when I had the pleasure of staying at your Ibis in Hong Kong (so-so) and Grand Mercure in Xi"An (Superb). Since this time I have made an effort to stay at Accor Group properties. Your hotels are on my "Best of" List. My son is a manager at Mandalay Bay Resorts and Casino here in Las Vegas and he has been accompanying me on my international trips since 2014. In his management capacity he has recently been tasked to "Secret Shop" other MGM Resorts properties and as such he has become a very selective vacationer. And I have also accompanied him on several of his assignments, I have picked up many of his habits while staying at hotels. That being said, concerning Casablanca Novotel: The location is excellent for access to the new shopping mall as well as the Old City Medina. Overall I would personally rate this facility as a 3 because it is obviously an older property but more specifically I noticed these items: Upon checking in the desk person asked for the usual credit card. When he saw my United Visa card he asked to see the card that was used to book the room. He stated that he needed to see the original card to verify the booking. I explained that because I was travelling, I limited the number of credit cards which I carry. He then said that I would be required to charge the room to my United card rather than the original card. I found this completely unreasonable and have NEVER had this occur in any of my past travels. He also stated that a credit would be issued to my original card. I will wait patiently to see if the credit will be issued. Another problem with credit issue is the fact that the original booking was on a Lufthansa Miles and More card, I am going to be cancelling this card soon and am conflicted about any credit issue. THIS requires your immediate attention. Continuing - The rug at the entrance to the room was tattered from the door scraping over the surface. The toilet room had much visible dirt in the corner below the hinges of the door. And finally, the toilet did not work properly all of the time requiring subsequent flushes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BobChase, Thank you for taking the time to talk about your experience at the Novotel Casablanca City Center. I regret that your experience is not consistent with your expectations. Allow me to express my most sincere apologies. Due to our procedures regarding the prepaid reservation, the credit card used for the booking must be present upon arrival and this is well mentioned in your booking confirmation. As your accommodation has been paid , I do kindly inform you that your credit card, used for the booking, has been refunded with the amount of 1881.00 MAD. At Novotel, we strive to provide a superior service experience for every customer; Therefore, your comments are very important to us. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to serve you in the near future. Kind regards

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