Hotel - Novotel Casablanca City Center
Novotel Hotel Novotel Hotel

Novotel Casablanca City Center Hotel

3.5/5 1,454 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 281 rooms
  • 140 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 273 family rooms
  • 42 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 2,045 reviews

Our guest reviews for Novotel Casablanca City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,454 reviews
Rommel Friends - 13/10/2018 AccorHotels certified review
« Accessible and nice hotel »

It was a nice 7-day stay. As I am a hotel staff at Pullman Hotels in Basel, Switzerland there are things i noticed some few things different compared to our hotel but above all, this hotel is great. It's clean, the staffs are friendly and I had a wonderful time.

Olivier D. Business - 08/10/2018 AccorHotels certified review
« Not the best one »

Compared to my previous journeys in this hotel, I was disappointed by the service, by the breakfast and by the diner. Will probably have a look for another hotel next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier D., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Sam Solo - 08/10/2018 AccorHotels certified review
« Average »

The facilities and location are very good, the service and paying attention to details needing attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bassam D., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

S. Business - 06/10/2018 AccorHotels certified review
« good for a stop over »

the hotel is fine, located near the railway station casa Port. The staff at the reception and at the bar was nice, I did not use the restaurant. the room was big enough and nicely furbished, with nespresso machine and a kettle for tea. there was a slightly unpleasant smell in the room, similar to mold. the view is really nice over the port and the mosque.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nari S., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Black S. Solo - 04/10/2018 AccorHotels certified review
« Good location, friendly service. »

My stay was a two-night business trip to Casablanca. Reception and welcome top notch. Had to prepare for next day meetings so availed of room service which was rather limited in choice but delicious and well served. Will certainly return !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivian L., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Gordon C. Friends - 04/10/2018 AccorHotels certified review
« Needs Lots of Help! »

This hotel is situated in a great location. From there, it's downhill. We asked each day for three days for someone to come and put light bulbs in our lamp and wall sconce so we had light in the room other than the hall and bathroom. We were constantly told someone will come in a few minutes. Never happened. When asking for change at the reception desk, we were told they had no change. Yet if you were checking out, they could manage to give you some. We asked for help in arranging a taxi for ten people to go to the airport and the response was "We not obliged to do that." They had a big wedding party on Saturday night and the noise was so loud you couldn't hear anyone talking in the lobby. Luckily, in our room, which was right above the mezzanine it was pretty quiet. Pillows were overstuffed and hard. Duvet was too warm and so we asked for just a sheet and never got that either. So we took the duvet out of the slip and used that. They never once vacuumed the floor--there was paper and strings on the floor when we arrived and they were still there when we left. I don't like to complain about hotels, but this one was disappointing. One reason for the disappointment was that we spent our first night there with a tour group and extended for two nights. The tour guide talked to the desk to arrange some things, like calling a taxi, but once he left, they were done with us! Don't think we'll be going back anytime soon. By the way, when I made the reservation, it took several days to confirm. I called the hotel directly all day on a Friday, Saturday and Sunday and Monday got no answer. Accor Hotels here in the US was not helpful at all, saying they weren't able to do anything about reservations. Finally got someone at the hotel on Wednesday and was told they wouldn't charge my card until about a week before. When we arrived at the hotel, they still had not charged anything, which worked out fine since there were five rooms and five different credit cards being used. But their lack of communication and inability to reach was troublesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon C., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

R. Business - 01/10/2018 AccorHotels certified review

Let's say they are some efforts to make to get a better rating...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hubert R., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Margaret M. Business - 27/09/2018 AccorHotels certified review

I enjoyed my stay at the Novotel. First of all am a member of the Frequent guest loyalty program of Accor hotels. as such, the front desk did their best to ensure my stay was a good experience. It provoked me to book the same hotel for this coming trip on Saturday 29th September 2018

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret M., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Peter Families - 27/09/2018 AccorHotels certified review
« Too hot to not have airconditioning »

The expectation of a quality brand after a long trip where not met, no one was available to assist with bags and the air-conditioning did not work in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter D., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Friends - 25/09/2018 AccorHotels certified review
« Staff at front desk do not care. »

Uncaring front staff. Indifferent bar staff who are arrogant. Would not recommend hotel. Sofital is next door that should serve as an incentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darla M., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nimish S. Couples - 25/09/2018 AccorHotels certified review
« Poor Breakfast experience »

The breakfast area was very disorganised. Not enough tea/coffee cups, coffee machine not working, food item dishes not being replenished quickly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nimish S., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A. Business - 20/09/2018 AccorHotels certified review
« Desappointed »

My last stay was bad because of furniture missed. I asked the desk 3 time: Iron (never saw it) Cap shower (after 3 requests) Bag for sanitary pads (after 2 requests)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anouchka A., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Wtjs Business - 13/09/2018 AccorHotels certified review
« good »

I can say this is a good hotel. But there are a lot of small flies in the restaurant. Improvement is required.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seiji T., We appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 10/09/2018 AccorHotels certified review
« Good location near cuty center and train station casa port »

Telephone in room without label for directory. Toilet in room without tap for washing. Importat for muslim.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jainuddin M., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business - 04/09/2018 TripAdvisor review
« Not the best Novotel »

I'm used to stay in the very good Novotel in Brussels or Paris and was expecting the same room comfort but bed was rather hard, clim didn't cool enough, poor TV-set. Good breakfast with fresh fruit, omelettes, etc. but flyes are entrering the room and making a feast of them. Disgusting!. Suggestions : buy overmadrass and place catch-flyes near the windows!

Our hotel has responded to the review
Our hotel has responded to the review

Dear RodrigGirone, I would like to thank you for choosing Novotel Casa City Center. Thank you very much for your message. I appreciate that you take time to give us your feed back. I will not hesitate to share your comments with my whole team. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

Ali Couples - 28/08/2018 AccorHotels certified review

It was excellent! The stuff was friendly! And the front desk personal a professional host! Even the valet guys too!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali A., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Laila M. Families - 24/08/2018 AccorHotels certified review
« Comfortable and pleasant Stay »

From Check in to Check out, the stay was pleasant....even though we missed our flight out, we came back to the Hotel for another night and everyone was so efficient and helpful. I was traveling with my mom on a wheelchair, my wife and three babies. The rooms are spacious, clean and comfortable. Thank you Novotel for your warm welcome and pleasant stay...the breakfast was great with so much variety...hummy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laila M., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Business - 13/08/2018 TripAdvisor review
« Good »

Found to be a Good stay during my stay.. Though few lack on amenities in term of bathroom accessories, not a very good A/c control in the room and lacks in WiFi connectivity (frequent disconnection) Other wise - Good Breakfast option and the availability even during the early bird. A kind of liked it. comfortable bed and calm environment is also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kumarramn, First I would like to thank you for choosing Novotel Casa City Center. Thank you very much for your message. I appreciate that you take time to give us your feed back. I will not hesitate to share your comments with my whole team. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

Daydream49573 Business - 12/08/2018 TripAdvisor review
« Bad or Good there is no middle »

Hotel is fine but had two problems. One is during the breakfast the dishes were wet and not clean. Secondly they charged 2 times from my credit card. It is blocked. The personnel should more carefull with payment. this is also an hotel service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aydin O, Thank you very much indeed for having taken the time to write your opinion in Tripadvisor and to express your self following your stay at Novotel Casa City Center I feel very much sorry for the inconveniences. I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful. I certainly would be very pleased to see you again on a next visit at Casablanca. Sincerely

Edwin D. Business - 30/07/2018 AccorHotels certified review
« Novotel Casablanca City is very much OK »

For business in Casa, location of the hotel is perfect, rooms are clean, Internet is fast, people very welcoming and food is OK, don't hesitate to book including breakfast ;-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edmundus D., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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