Novotel Casablanca City Center Hotel 4 stars

TripAdvisor rating 3.5/5 1,644 reviews
Novotel Casablanca City Center
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+ 17 Services
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Hotel extras

  • 5 meeting rooms for your conferences and seminars

  • Lounge restaurant with modern decor and international cuisine

  • Located near the Hassan II Mosque and the old town

  • Comfortable rooms with a view of the Hassan II Mosque

  • Wellness area with fitness room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Casablanca City Center

Angle Zaid Ouhmad
Rue Sidi Belyout
20190
casablanca
morocco

Tel: +212520480001

Fax: (+212)522466501

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CASABLANCA MOHAMEDV At 30km / 18 miles

GPS :33.598417, -7.613917

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queen-size bed and sofa bed

  • Max. number of persons: 4
  • Area: A partir de 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with queen-size bed and sofa bed

  • Max. number of persons: 4
  • Area: A partir de 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with twin beds and sofa bed

  • Max. number of persons: 4
  • Area: A partir de 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior suite with 1 king size bed and sofa

  • Max. number of persons: 4
  • Area: A partir de 52
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LE DELIGHT

Type of cuisine: International

The Lounge Restaurant is an inviting place where relaxation, gourmet food and comfort combine. Savour the finest gourmet cuisine while enjoying modern music. In a relaxed and luxurious setting, you will be charmed by our personal service.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 260

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Casablanca City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,590 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,644 reviews

My go to place in Casablanca

TripAdvisor rating 3.5/5

benoitn2013 Family - 19/10/2019 TripAdvisor review

We love it here. We're greated like family, it has to be in the best spot of all for any tourist visiting Casablanca, right by the Casa Port train station and the city Tram way. Plenty of taxis all around and security guards right at the doorstep. If you ever encounter any issue, the desk staff will sort it out immediately. And if you're ever in need of local currency, they'll change your money at a fair price. Can't wait to go back!

Just ok as expected a bit more from a Novotel.

TripAdvisor rating 3.5/5

DownunderMelbourne Couples - 19/10/2019 TripAdvisor review

Would be good if had tea/coffee making facilities in room. Else everything else as expected. Location good and next to train station and cruise port. Lots of restaurants within walking distance. Small Kasbah and Central Market nearby.

Bad experience

Customer review rating 4.0/5

バ. Couples - 15/10/2019 AccorHotels review

Horrible service, in particular breakfast - staff rude, unfriendly, many times bread place empty and no replacements for long time, keep yogurt but no spoon provided, after asking rude and take loooong time to bring spoon for soup (large)... spread was threadbare, coffee on table in pot lukewarm... Room was spacious but bed was not even queen size..

Dear Prasanna V., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. We regret your disappointment with our breakfast buffet; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tres sale

Customer review rating 4.0/5

Jordi Business - 13/10/2019 AccorHotels review

The Hotel is dirty, not maintained. The carpet along the whole hotel is extremely dirty, room is high used and therefore need to refurnished as well as the common zones. I'm not going to stay again until will new refurnished.

Dear Jordi B., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Missing few things

Customer review rating 4.0/5

Ameera Couples - 07/10/2019 AccorHotels review

The experience was ok. Difficult to park in front of the hotel. The smell in the room was not really pleasant.

Dear Firouz L., We greatly appreciate the time you spent to review your recent experience in our hotel, at the Novotel Casablanca City Center we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Some improvements could be made.

Customer review rating 4.0/5

Andy Business - 03/10/2019 AccorHotels review

Tables were not cleared at breakfast after guests had left - therefore there were two mornings where it was difficult to find somewhere to sit. Also food and plates were not replenished that regularly. Overall there need to be significant improvements to this. Clearing plates and dirty cups from tables is a minimum requirement. The gym experience was poor, broken and missing equipment. Rooms were clean and check-in was swift.

Dear Andrew M., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. We regret your disappointment with our breakfast buffet; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

thank you once again

Customer review rating 4.0/5

Tyrown V. Solo - 03/10/2019 AccorHotels review

Ideal Hotel for a short and effective stay in casablanca. Just a short walk to the "souk". If you plan a trip to rabat by Train ( Musse Contemporary, Villa d´arte) or simply go back to the airport via express train - this hotel is perfect.

Dear Tyrown R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Cleanless is absent here

TripAdvisor rating 3.5/5

charlotteguiraoc2019 Business - 03/10/2019 TripAdvisor review

I have stayed for 3 nights at this hotel, the first night I had to ask to change rooms, there was piss on the toilet bowl, dried toothpaste around the bathroom sink and the bedsheets had stains on them and the bed was not made correctly. First night, I went down to eat at the restaurant in the hotel, the food wasn't good but it is expected. However, the table was not clean either, and even though I was the first person to sit at that table for dinner, it was dirty and there were crumbs and food bits on the table as well. Breakfast, same affair: glasses and cups are not clean either. I am used to somewhat shady hotels in the world but I most definitely do not expect that from a 4 star accor hotel. However, the staff is very friendly and when I asked to change rooms, I was given a sea view room in exchange for free. The windows in my room were not built properly and there was condensation in between the two sheets of glass of the window rendering it absolutely impossible to see anything through, but that is not the staff's fault.

Excellent

Customer review rating 4.0/5

Mickael K. Business - 29/09/2019 AccorHotels review

Great place Great service

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Mr music is the reason I'm there

Customer review rating 4.0/5

Mr M. Families - 26/09/2019 AccorHotels review

From desk Mr yusuf service is excellent. Rooms need new upgrade. Carpet, bathroom, toilet need upgrade. Breakfast is excellent. Else all is good.

Dear Suleman M., First I would like to thank you for choosing Novotel Casa City Center. Thank you for taking the time to share your observation with us. I will not hesitate to share your comment with Yusuf. I have taken note of your comment regarding the issue you have mentioned and would like to express my sincerest apologies, I hope we will have the pleasure of welcoming you in the very near future. Sincerely,

Nice personnel but terrible infrastructures

Customer review rating 4.0/5

Theo Business - 20/09/2019 AccorHotels review

Very nice personnel but: - Dirty carpet upon arrival - Old bathroom - Limited choice for breakfast - I was refused a cocktail as welcome drink (never seen that before ...) - The second morning, when waking up, the emergency doors were blocking the 3 lifts AND the stairs. This is a very dangerous and unpleasant situation. I had to manually force one door to go down and let the reception know.

Dear Theo W., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Likely to be the worst Accor Group Hotel

Customer review rating 4.0/5

Prasenjit R. Business - 17/09/2019 AccorHotels review

Miserable hotel, very very tired, have been requiring renovation for many years now. Tired, non empowered staff trying hard to please. Definitely a case study of bad management of a hotel

Dear prasenjit R., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

The worst experience with Novotel I’ve ever had

Customer review rating 4.0/5

Antonio H. R. M. Business - 15/09/2019 AccorHotels review

I was put in a handicapped room, I understand the hotel was full, no problems, however the front desk said they will change my room in the second day and they didn’t, same on the third. There is no problem staying in a handicapped room if it fits to non-handicapped people as well, also, these rooms should be kept for people who need. The shower was at the high of my waist, and 2 days I had no hot water. Besides, the TV was placed on the desk without any holder and protection, easy to fall. The breakfast was terrible, few options, the staff didn’t understand English very well (my omelet was made wrong 2 times), there were no cutlery in the tables, coffee was terrible. The worst experience I had with Novotel. PS. I’m a gold Accor member

Dear Antonio Henrique Rufino M., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Simply said, NEVER AGAIN

Customer review rating 4.0/5

Hussein D. Business - 14/09/2019 AccorHotels review

Unfortunately, the three days I have been in your hotel were simply terrible. Well make sure that I will never stay at your hotel or any other Novatel ever again.

Dear Hussein D., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Unsatisfactory

Customer review rating 4.0/5

Ramon Business - 14/09/2019 AccorHotels review

Unsatisfactory. I am a gold Accor member and I was placed in a room without working air conditioning. I advised reception early the next morning and nothing was done about it.

Dear Ramon V., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Functional and well located -- excellent bar service -- breakfast below expectations

Customer review rating 4.0/5

Jose L. Business - 19/08/2019 AccorHotels review

Satisfactory

Dear Jose L.-Calix, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not bad

Customer review rating 4.0/5

Hamed A. Business - 10/08/2019 AccorHotels review

It was not bad Unfortunately they are using plastic cup for coffee or tea which should be shame for Novotel to use this type of cup in the room

Dear Hamed A., We appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comments with our team. For optimum hygiene for the customer, the coffee and tea cups used in the rooms are made of cardboard. Thank you again for sharing your experience. Sincerely,

GOOD EXPERIENCE

TripAdvisor rating 3.5/5

477hichams Family - 08/08/2019 TripAdvisor review

the receptionist. Mr. Youssef, very welcoming, and very professional, made to make our experience unforgettable, very good location for the hotel. best hotel in this segmentg in casablnaca. as usual very good quality of the beds.

Dear, I very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely

2-Day Journey in Casa

Customer review rating 4.0/5

George Families - 21/07/2019 AccorHotels review

Very pleasant! Staff were helpful, courteous, and professional which made our stay a pleasant one.

Dear George S., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice Team who can help when ever needed

Customer review rating 4.0/5

A. Solo - 15/07/2019 AccorHotels review

IT was good experience, hotel was busy but the team was helpful and ready to help to make the stay more pleasant. Breakfast need some improvements but overall it was OK.

Dear Ibrahim A., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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