Hotel - Novotel Casablanca City Center
Novotel Hotel Novotel Hotel

Novotel Casablanca City Center Hotel

3.5/5 1,413 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 281 rooms
  • 140 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 273 family rooms
  • 42 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 1,966 reviews

Our guest reviews for Novotel Casablanca City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,413 reviews
Business - 13/08/2018 TripAdvisor review
« Good »

Found to be a Good stay during my stay.. Though few lack on amenities in term of bathroom accessories, not a very good A/c control in the room and lacks in WiFi connectivity (frequent disconnection) Other wise - Good Breakfast option and the availability even during the early bird. A kind of liked it. comfortable bed and calm environment is also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kumarramn, First I would like to thank you for choosing Novotel Casa City Center. Thank you very much for your message. I appreciate that you take time to give us your feed back. I will not hesitate to share your comments with my whole team. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

Aydın O Business - 12/08/2018 TripAdvisor review
« Bad or Good there is no middle »

Hotel is fine but had two problems. One is during the breakfast the dishes were wet and not clean. Secondly they charged 2 times from my credit card. It is blocked. The personnel should more carefull with payment. this is also an hotel service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aydin O, Thank you very much indeed for having taken the time to write your opinion in Tripadvisor and to express your self following your stay at Novotel Casa City Center I feel very much sorry for the inconveniences. I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful. I certainly would be very pleased to see you again on a next visit at Casablanca. Sincerely

Edwin D. Business - 30/07/2018 AccorHotels certified review
« Novotel Casablanca City is very much OK »

For business in Casa, location of the hotel is perfect, rooms are clean, Internet is fast, people very welcoming and food is OK, don't hesitate to book including breakfast ;-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edmundus D., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 29/07/2018 AccorHotels certified review
« So so »

Just for one night Had a problem - I booked 2 rooms instead of one Try to call the hotel several time to tell them never get an answer Try also to call the hotel to book a taxi from airport to hotel - no answer Room was good as usual Breakfast - can be improved and be more fresh. For example lemon were cut to long time in advance Service for information were good At the time I left the hotel I asked for a taxi. I also had to ask for help because I had a lot of luggage and nobody help me to put the luggage in the back of the car. Fortunately the taxi driver helped me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elodie M., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Business - 23/07/2018 TripAdvisor review
« Tres Bien »

Television sets inside bedrooms are old fashioned but a very welcoming staff and hotel that made my stay wonderful in all. Good warmth and attracting decoration of lobbies and bedrooms. Very likely to return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jkatenda, I would like to thank you for choosing Novotel Casa City Center. I will not hesitate to share your comments with my whole team. I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again. Sincerely

Osama S. Business - 21/07/2018 AccorHotels certified review
« Very Good Experience with Excellent Receptionnists Nabil and Hanane »

My Experience was good one in fact. Since my arrival the staff ( Nabil and Hanan were very helpful to me) In fact they helped me a lot about a serious problem that faced me at the airport. Someone at the airport stole all my money and this caused me infinite inconvenience. Nabil and Hanan really helped me and were always willing to help more I will never forget this. as for the room it was cool and the breakfast was good as well. location of the hotel is an advantage as well the experience in Morocco was good - only at the hotel - and if I come again I will come again to Novotel BR Osama S.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Osama S., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 16/07/2018 AccorHotels certified review
« RCL »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado ramon L., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Casablanca City Center Hotel. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.

Paula Friends - 28/06/2018 AccorHotels certified review

Goood Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paula D., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 28/06/2018 AccorHotels certified review

Nice hotel , Nice people .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dinalucia A., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rachel Couples - 23/06/2018 AccorHotels certified review
« Staff friendly and wifi good »

The staff were friendly and the room clean. The wifi connection was great and we needed that. We had issues with the aircon and couldn’t get the room cold enough for a good sleep. I do overheat so my cold is very cold!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel W., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A. Business - 17/06/2018 AccorHotels certified review
« Food & service at Bar ...awesome »

Full marks for Tajine fish dish and polite, quick service by Bar team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deshmukh A., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

L. Business - 16/06/2018 AccorHotels certified review
« It was catastrophic »

It was really a very bad experience, the rooms were not clean, I had many technical problems to open the door, I was extremely disatisfayed by the service quality. I had also a very bad experience with the restaurant manager who was impolite and very arrogant, I was going to have dinner , there was a lot of empty tables but he was telling that all of them where already booked and there is no place.I had already made the reservation and the way he talked to me, was very unpleasant and he gave me a very bad table situated just in front of the kitchen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Skander L., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Friends - 10/06/2018 AccorHotels certified review

Good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yaodong Y., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 03/06/2018 AccorHotels certified review
« Good for business trip »

Some problem with my credit card, the staff is not very patient to explain the raison, and I must to be very determinted to have some more info, it is not very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei Z., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 28/05/2018 AccorHotels certified review
« Ras »

Ras

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Casablanca City Center. C’est avec grand plaisir que nous recevons vos observations. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

P. M. Business - 27/05/2018 AccorHotels certified review
« Pleasant and convinient »

The hotel was central located with easy access to transport services. The facilities were as usual in Novotel, although some experiences could be improved, namely regarding the general cleaning. The fact that there were a lot of construction activity in the surroundings was not helping with dust and noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marinho P., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Couples - 18/05/2018 AccorHotels certified review

First breakfast was great. Second was complete chaos. Little food, no dishes, dirty glasses, and shortage of staff to help us get food, etc. Room was comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear arthur b., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 08/05/2018 AccorHotels certified review

Good hotel . Helpful front desk .special thanks to Abderahim

Our hotel has responded to the review
Our hotel has responded to the review

Dear najd M., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

F Business - 06/05/2018 AccorHotels certified review
« Good but restaurant is not-so-good »

Rooms are good but organization of restaurant is not good. Service is slow and badly organized

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francesc F., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

C. Business - 02/05/2018 AccorHotels certified review
« not possible to get the breakfast due to group, the room was not perfcetly clean and all common parts look used »

not satisfied according to the price paid

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alix C., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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