Hotel - Novotel Casablanca City Center
Novotel Hotel Novotel Hotel

Novotel Casablanca City Center Hotel

3.5/5 1,566 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 300  MAD
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 281 rooms
  • 140 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 273 family rooms
  • 42 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 2,279 reviews

Our guest reviews for Novotel Casablanca City Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,566 reviews
K. Friends - 13/03/2019 AccorHotels certified review

That was great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karl K., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Susan Solo - 08/03/2019 AccorHotels certified review
« Mixed experience »

The staff was very nice and the breakfast buffet was good. I opted for a prepaid dinner voucher and that was a mistake. The menu was very restricted and not very good. I would have done better to just order ala carte. Then there was confusion about how many nights I actually ate dinner at the hotel. Eventually it got straightened out. There is a lot of construction going on around the hotel, including one building that is 24 hours a day. So it’s not the best location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan N., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

David Families - 07/03/2019 AccorHotels certified review
« Staff very welcoming »

Staff very welcoming & professionals, the reception make our stay easy. Breakfast yamy

Our hotel has responded to the review
Our hotel has responded to the review

Dear David L., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 07/03/2019 AccorHotels certified review
« Nice staff »

Amazing stay in the novotel casablanca staff very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aurelio V., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Odyssey50235049918 Business - 06/03/2019 TripAdvisor review
« It was horroble »

Rooms were not cleaned and the room was allocated to me . then they shifted me to other room, in that the tv and Shower with hot water was not working and the blanket was damaged. then they shifted to other room, in this room the Tv are not proper. Overall it was very poor, sorry for choosing NOvotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Thank you for taking the time to share your observations with us following your stay at Novotel Casa City Center I have taken note of your comments regarding all the issues you have mentioned and would like to express my sincerest apologies, kindly Know that i will not hesitate to share your comments with my whole team. I hope this incident will not leave you with a bad impression of the Novotel Casa City Center and I hope we will have the pleasure to welcome you again very soon. Thank you again for taking the time to contact us and please accept our sincerest apologies Best Regards.

Paul B. Families - 01/03/2019 AccorHotels certified review
« Great location and nice room but indequate front desk service »

The hotel is wonderfully located next to the Casa Port train station with direct connection to the airport. But when asking at the front desk the reception was unable to provide me with a timetable or indication of when trains leave. It turns out to be quite simple - every hour at five minutes to the hour. Instead I was told the only way to get to the airport was by the taxis that wait out front - and only the red ones, not the white ones. It's tiring in Morocco trying to figure out what's the truth and what is done because commissions are paid between services. I could not figure out how to use the telephone to dial for a wake-up call. I stay in lots of hotels. I felt a bit robbed by the hotel when told that the water in the rooms should not be consumed. I was pointed to the concession where water is priced at 40 dirhams. Any corner store is priced at 10 dirhams for the same size. This is simply taking advantage of a situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Trudi Couples - 27/02/2019 AccorHotels certified review
« Thankful that you checked us in early »

We were very pleased that you were able to check us in early. The airline had lost our bags and we were both sick when we arrrived. It was especially appreciated that we could get in the room for a shower, a nap, and work on getting our luggage back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trudi K., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Peter D. Couples - 27/02/2019 AccorHotels certified review
« A little disappointed overall »

Enjoyed the hotel and staff very friendly and helpful, but overall cleanliness of rooms left a bit to be desired. Bar fridge was not working but was exchanged. Aircon was set to heating only and the room was extremely stuffy and hot. Opening the window made a little difference but was not really an option because of all the noise from adjacent construction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter D., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Friends - 20/02/2019 AccorHotels certified review
« Exceptionnel »

Felt very welcome and thoroughly enjoyed our visit. Would return and recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian fraser M., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 20/02/2019 AccorHotels certified review
« Just completed our casablanca experience »

The hotel staff were helpful, the location was amazing and the price was great! The rooms were large, comfortable and clean and I’ll definitely look to stay again when I next visit casablanca

Our hotel has responded to the review
Our hotel has responded to the review

Dear Corrinne dalle A., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 20/02/2019 AccorHotels certified review
« A great stay and perfect location »

The hotel was amazing, staff very friendly. Breakfast was lovely, huge variety. Overall very pleased with our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven L., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 16/02/2019 AccorHotels certified review
« We loved the friendly staff and were presented with a very rich breakfast. »

Location. Easy access to the main train station as well. Good restaurants are at walking distance. Even good shopping with a short walk !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kay mary C., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Families - 16/02/2019 AccorHotels certified review
« Fabulous »

Breakfast was great, lots of choices. The hotel is located downtown, from the room you can see the mosque & sea. Clean room .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Florence playemi oriola K., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 16/02/2019 AccorHotels certified review
« Nice stay »

Good size rooms and near to station, train. Staff were good and welcoming. Good restaurant and caffè in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Merle anne C., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 16/02/2019 AccorHotels certified review
« Great hotel »

Great hotel, very impressed with the staff and facilities. Price is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bonnie kay Y., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Bill M. J. Business - 09/02/2019 AccorHotels certified review
« Mr »

The hotel is quiet and clean. It’s actually good for people who’re desire of relaxing and maybe taking sometimes off to work privately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill McGill J., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Friends - 03/02/2019 AccorHotels certified review
« Nice staff »

Nice stay helpful staff clean room & good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rhonda Lynn K., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 03/02/2019 AccorHotels certified review

No hot water in the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cook C., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Friends - 03/02/2019 AccorHotels certified review
« Exceptionnel »

Close to the centre friendly staff clean rooms overall a really good stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Turner B., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

C. Y. Business - 03/02/2019 AccorHotels certified review
« Good hotel »

Nice hoten .. very nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear y. lien C., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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