Hotel - Novotel Casablanca City Center
Novotel Hotel Novotel Hotel

Novotel Casablanca City Center Hotel

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3.5/5 1,384 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 300  MAD
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 281 rooms
  • 140 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 273 family rooms
  • 42 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,909 reviews

Our guest reviews for Novotel Casablanca City Center

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,384 reviews
AccorHotels certified review
A. Business - 17/06/2018
« Food & service at Bar ...awesome »

Full marks for Tajine fish dish and polite, quick service by Bar team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deshmukh A., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
L. Business - 16/06/2018
« It was catastrophic »

It was really a very bad experience, the rooms were not clean, I had many technical problems to open the door, I was extremely disatisfayed by the service quality. I had also a very bad experience with the restaurant manager who was impolite and very arrogant, I was going to have dinner , there was a lot of empty tables but he was telling that all of them where already booked and there is no place.I had already made the reservation and the way he talked to me, was very unpleasant and he gave me a very bad table situated just in front of the kitchen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Skander L., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Friends - 10/06/2018

Good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yaodong Y., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Business - 03/06/2018
« Good for business trip »

Some problem with my credit card, the staff is not very patient to explain the raison, and I must to be very determinted to have some more info, it is not very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wei Z., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Business - 28/05/2018
« Ras »

Ras

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Casablanca City Center. C’est avec grand plaisir que nous recevons vos observations. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

AccorHotels certified review
P. M. Business - 27/05/2018
« Pleasant and convinient »

The hotel was central located with easy access to transport services. The facilities were as usual in Novotel, although some experiences could be improved, namely regarding the general cleaning. The fact that there were a lot of construction activity in the surroundings was not helping with dust and noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marinho P., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Couples - 18/05/2018

First breakfast was great. Second was complete chaos. Little food, no dishes, dirty glasses, and shortage of staff to help us get food, etc. Room was comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear arthur b., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Business - 08/05/2018

Good hotel . Helpful front desk .special thanks to Abderahim

Our hotel has responded to the review
Our hotel has responded to the review

Dear najd M., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
F Business - 06/05/2018
« Good but restaurant is not-so-good »

Rooms are good but organization of restaurant is not good. Service is slow and badly organized

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francesc F., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
C. Business - 02/05/2018
« not possible to get the breakfast due to group, the room was not perfcetly clean and all common parts look used »

not satisfied according to the price paid

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alix C., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Mt Solo - 23/04/2018
« Not impressed when comparing to other Accor hotels »

No recognition when checking in being a Platinum member. No offer of upgrade or in any other way. Worn dirty carpet and kind of wet feeling. The light curtains very dirty not washed for years. Shower hot cold knob broken, not enough complementary water only like 2 bottles had to ask specially to get more. No bathrobe or slippers as per the email I got after checing in. Breakfast Lunch area was always a mess.Coffee machine not working directed toanother one. When selecting cappucino got hot choco. No cups or plate we had to stand in line in front of the kitchen waiting for clean plates bowls etc. Same the three times I visited. Some of these are simple fixes but no one seems to care unfortuantley. This is my tru feelings and to assit you to improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mats T., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
David M. Couples - 23/04/2018
« Horrifying!! »

An experience I do not wish to repeat or even think about again. TOTAL indifference by the staff. Worst treatment ever received in our international travels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Calvin C. Solo - 20/04/2018
« Not attentive »

Staff not eager to do more. Checked in, receptionist just doing a very normal procedure. Asking for some info like kind of burdening to him. He should make guest feel more welcome and this is first time to the city. Upon check out, asking for taxi. Receptionist just casually tell you to get one from the boulevard. Not even asking the bell to help. Call housekeeping for laundry service and was told to call back next day before 9 am for pick up. They can even pick up on day before 5 pm. Strange

Our hotel has responded to the review
Our hotel has responded to the review

Dear Choong Ket C., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Business - 13/04/2018
« Average »

Average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gwendal P., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

TripAdvisor review
Solo travel - 12/04/2018
« Quite Nice »

The stay at the hotel was up to Novotel standards, though the space in the room, particularly the setup of where the bed was and the bathroom doors was very very tight. The breakfast was quite good and though it was necessary to wait or order many of the things in the buffet as only very limited quantities were provided and were immediately all taken by the present guests, was quite in line with normal Novotels. The only issue was at the check in, as even having all my data in the system I still had to personally fill in a form with my passport data which I found extremely useless. After wasting that time I was given a room, once getting to the room, it was locked from the inside as if someone was in there, I therefore had to go back to reception and tell them, though I got a free drink at the bar I was just taken there and no information or another available room was given to me. It ended up being room service that was still cleaning the room, though pretty interesting as there was no cart outside and as I mentioned the door was locked from the inside. Mostly the way I was treated was not up to the usual standards, lack of information mostly. In any case a very decent stay at the hotel as usual, and good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear CarloCat, We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely,

AccorHotels certified review
Anonymous Business - 08/04/2018
« Average »

Generally fine but nothing special

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henry P., We appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive feedback. I will share your comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Jamil E. C. Business - 06/04/2018
« Very bad »

Disturbing too much to clean the room early . And sometimes they will not clean it . Parking is very bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jamil El c., Thank you for taking the time to tell us about your experience at the Novotel Casablanca City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Wwkerby Solo - 30/03/2018
« gratifying your personnel are extremely helpful, polite, and friendly »

My luggage was lost l was very upset your personnel at the resption desk were extremely helpful. I would highly recommend your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wildy K., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Carlo W. Friends - 17/03/2018
« We had a very enjoyable 2 day stay at the Novotel »

The hotel is very modern and clean. The staff is friendly and helpful. The Buffet breakfast and Buffet dinners were both top notch. The hotel is well located for sightseeing on foot. There are a few restaurants nearby with many more within a 10 minute walk. Our only negatives were smoking is allowed in the bar. As a Canadian, we are not used to this. When the person sitting next to us lit up a cigarette we left. The second thing was that the beds have comforters and the rooms had very little A/C. As a result it was uncomfortable the first night. The second night we remove the comforter from the cover and opened the window. Evenings are cool in March and there was minimal outside noise, problem solved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlo W., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Business - 09/03/2018
« all good »

The hotel is always nice, the location is always perfect... the hotel room are nice and clean. The restaurant is fine (not perfect but fine) I suggest to make the buffet more international. Suggestion: in case you can't clean the jym every day, you should (at least) leave a spray and some paper to clean the tools.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco B., We very much appreciate your comments regarding your stay at the Novotel Casablanca City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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