Hotel - Novotel Casablanca City Center
Novotel Hotel Novotel Hotel

Novotel Casablanca City Center Hotel

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3.5/5 1,294 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 1035.50 MAD Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 300  MAD
  • Breakfast buffet
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 300  MAD
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 281 rooms
  • 140 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 273 family rooms
  • 42 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 1,549 reviews

Our guest reviews for Novotel Casablanca City Center

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,294 reviews
AccorHotels certified review
Anonymous Friends - 01/12/2017

Front desk was not very helpful, they were biased and racist. Worst Accor hotel I've stayed in.

AccorHotels certified review
Anonymous Couples - 08/11/2017
« welcoming and comfortable »

very welcoming

AccorHotels certified review
Lynne Friends - 04/11/2017
« Nice accommodations, friendly staff »

I had no issues. Comfortable beds, clean and a nice hotel.

AccorHotels certified review
Albert D. Business - 03/11/2017
« Business as usual »

Nothing outstanding, just in line with what is to be expected from a standard 4 stars hotel. Maybe a bit less as room are starting to show their age.

AccorHotels certified review
Hasan P. Families - 02/11/2017
« Won’t stay at Casablanca Novotel hotel again »

Small room for family (210). Sofa bed too small for 2 kids and blankets/duvet small so both kids can’t share it without disturbing each other. Air conditioning didn’t work properly in spite of keeping thermostat to low temperature and full fan. Even AC technician couldn’t help. Toilet and bathroom separate with no wash basin in toilet. So need come to bathroom for washing hands. For the price of 1300 MAD per room per night, it’s a huge disappointment from Novotel. In my other room (218) toilet was blocked and had to call for help on checking in late at night 11 PM.

TripAdvisor review
Family - 02/11/2017
« Won’t stay again »

Small room for family. Sofa bed too small for 2 kids and blankets/duvet small so both kids can’t share it without disturbing each other. Air conditioning didn’t work properly in spite of keeping thermostat to low temperature and full fan. Even AC technician couldn’t help. Toilet and bathroom separate with no wash basin in toilet. So need come to bathroom for washing hands. For the price of 1300 MAD per room per night, it’s a huge disappointment from Novotel. In my other room toilet was blocked and had to call for help on checking in late at night 11 PM.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Thank you indeed for having taken the time to write your opinion in Tripadvisor and to express your self following your stay at Novotel Casa City Center. I feel sorry for the inconveniences. I certainly would be pleased to see you again on a next visit at Casablanca. Sincerely

TripAdvisor review
shumkov Family - 31/10/2017
« Good enough »

Two topics: - Instead of welcome service when I came I got a notation what should I do if I want check in fast. Nobody wants to know that I checked in online. - No coffee on the breakfast (Nescafe is not a coffee but just beverage).

Our hotel has responded to the review
Our hotel has responded to the review

Dear, First I would like to thank you for choosing Novotel Casa City Center. Thank you for your message. I appreciate that you take time to give us your feed back. I hope we will have the pleasure of welcoming you in the very near future. Sincerely

AccorHotels certified review
Os Business - 14/10/2017
« Good »

Room was Ok except the Remote of the TV was not working well plus the TV was so small compared by room space. AC was a bit weak. Receptionist informed me that breakfast until 11 am and I went to Resturant by 10:30 am and nothing to eat and the restaurant shift manager asked me what you wanted to have in breakfast to prepare it specially for you to save this situation. I do appreciate his effort to save the situation.

AccorHotels certified review
Anonymous Families - 11/10/2017
« Overnight comfortable stay »

It was very good as I expected from a Novotel

AccorHotels certified review
Tom Business - 11/10/2017

Check in went smoothly (I booked a superior room on a higher floor and with harbour view). Once arrived on the 10th floor I noticed a door open to the service area where dirty platters and leftovers from a meal where laying on the floor. The room was basic but not the quality I am used in a Novotel. To me the room already needed renovation. And finally, after dinner (which I took in an other restaurant),I wanted to have a beer in the bar. I sat for 30 mins there, watching 3 waiters standing behind the bar, not cleaning empty glasses on the tables from guests who left, not cleaning the tables and finally I had to go the bar to order my drink myself. This is not the Novotel I know

AccorHotels certified review
Anonymous Business - 02/10/2017
« average »

the main concern in this hotel is the Breakfast area. You always need to go after a waiter to obtain something (a glass, a little spoon, ...) ... this area seems too small for the number of people into the hotel.

AccorHotels certified review
Dan Business - 17/09/2017
« Excellent stay and attentive. »

Excellent stay and attentive.

AccorHotels certified review
Tess Friends - 13/09/2017

Was a great location and the staff were lovely. Mohammad was assisting us with breakfast and was very prompt and kind in looking after us. Was a good stay :)

AccorHotels certified review
Alessio B. Business - 02/09/2017
« Novotel Casablanca City Center is not in line with the quality standard of Novotel brand »

normally I don't stay in this hotel because customer service at the desk is not always friendly, the room is dirty and the food hoorible with a short list of choice.

AccorHotels certified review
N. A. N. Families - 16/08/2017
« Mr »

Myself and my family were extremely satisfied with the behaviour and attitude of your staff...they were very friendly and helpful..especially Yousseff, Abdirahim, Ahmad & Nabil. Unfortunately the room was not very clean, We regularly found hair on the bedsheet and the carpet did not look like it was ever hoovered. May be you need a new hoover for the hotel...the carpets looked very dirty all the way from outside lifts to the room.

AccorHotels certified review
Paul V. Business - 27/07/2017
« Satisfactory, good breakfast and internet. »

Overall good experience.

AccorHotels certified review
Joseph A. Solo - 27/07/2017
« Very friendly and professional staff »

I enjoyed my short stay and I appreciated the impeccable service at all levels.

AccorHotels certified review
Anonymous Families - 24/07/2017
« Awesome »

Thank you

TripAdvisor review
Business - 23/07/2017
« Novotel Casablanca City Center is no more than a 2 -star hotel »

Room service takes for ever to arrive, that is when you manage to reach them as they never pick up the phone. The restaurant breakfast is hardly better: officially it opens at 6:30, but hot water doesn't arrive before 7 (so forget about tea), butter at the same time. Oh, and there are no spoons on the table, you have to request it, several times and if you're lucky the waiter will bring it. Capppuccino at the bar is dreadful: better head over to the nearby Train Station where you can get the real stuff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ahmedl752 , Thank you indeed for having taken the time to write your opinion in Tripadvisor and to express your self following your stay at Novotel Casa City Center I feel sorry for the inconveniences. I wish to assure you that I have taken the appropriate actions to make sure that no other guests experience those types of regretful. I certainly would be very pleased to see you again on a next visit at Casablanca. Please accept my sincere apologies. Sincerely

AccorHotels certified review
C. Families - 21/07/2017
« C. »

Was a great location with excellent service. We would highly recommend the Novotel!

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