Hotel - Mercure Budapest City Center Hotel
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Mercure Hotel

Mercure Budapest City Center Hotel

Vaci utca 20 
1052  BUDAPEST
HUNGARY

2,490 reviews
TripAdvisor Rating Based on 2,490 reviews
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From 88.30 EUR Non member rate
From 79.47 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Boat excursions

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Air-cooling system. Not available during the heating period.
  • LISZT FERENC
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Boat excursions

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00-0:00
    • Opening hours : Week-end 6:00-0:00

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Upgrade yourself to one of our freshly designed Superior room or choose our Superior Privilege room with extended services like access to the prestigious Privilege Lounge .

  • 227 rooms
  • 194 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 20 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 1,426 reviews

Our guest reviews for Mercure Budapest City Center Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,490 reviews
AccorHotels certified review
Liron T. Couples - 19/09/2017
« Good location nice hotel »

Very good location and nice room, but price is too high

TripAdvisor review
Couples - 19/09/2017
« Good Position »

Enjoyed the atmosphere of the position in the middle of the pedestrian shopping and restaurant street. The suite was clean and comfortable, the business lounge facilities were very basic and could hardly be called a club room in comparison with other hotels. There was a mix up in being overcharged for the local room taxes there was no time to rectify rtis as we were on our way out however the duty manager caught up with the cab driver and gave him a voucher to pay for our fare to our cruise dock. Many thanks for this gesture.

AccorHotels certified review
Elaine Business - 18/09/2017
« Great location, nice rooms and friendly staff »

Stayed on a work trip, easy to get around the city from the hotel. Staff were always helpful and polite. Not too noisy so was a relaxing place to stay.

AccorHotels certified review
Happytoes Couples - 18/09/2017
« Very convenient, and a lovely surprise »

The reception staff were very helpful and welcoming. The hotel is so conveniently placed right in the heart of the city, near all the major sights and the shops. We had a wonderful surprise when we found that we had been allocated a suite - with a sauna! The rooms were very clean, and well stocked with toiletries, towels and coffee making facilities. Very wide, comfy bed. Breakfast was plentiful with a good choice, and there was a good standard of presentation in the dining room. I have no negative comments at all.

AccorHotels certified review
David B. Couples - 18/09/2017
« Had great stay at the mmercure »

When first arrived we was booked in a standard which was totally unacceptable. Bearing in mind the hotel is 4 star the standard rooms on the 2st floor I would rate 2 star the room was very dated and smelt of smoke. We complained and was upgraded to a room on the top floor what a difference absolutely fantastic rom no comparison to the room we initially was given.

AccorHotels certified review
Connie Couples - 14/09/2017
« Great hotel in a great area. »

Nicely decorated quiet hotel. Would stay here again if we return.

AccorHotels certified review
International T. Friends - 13/09/2017
« Excellent location. Nicely refurbished superior privilege rooms. »

First class. Good service.

AccorHotels certified review
Harald B. C. Friends - 13/09/2017
« Well functioning hotell with er good location and no partiular weak spots. »

Everything was handled smoothly by friendly, serviceminded and efficient staff. Clean, tidy, and appealing rooms. I stayed on the 4th floor.

AccorHotels certified review
Mrs B. Couples - 10/09/2017
« Stylish hotel in a perfect location »

Situated in the heart of the Budapest its location is its star attraction. The staff were very helpful and able to speak English.we opted for the superior room which was stylish and extremely clean. Although not a large room it was very comfortable. The only negative point was the provision of only x2 coffee sachets per day and limited tea . This aside we had an amazing time in this beautiful city

AccorHotels certified review
Betty Friends - 07/09/2017
« Friendly staff and convenient location »

Hotel located right in the walking street downtown Budapest , close to everything, most attractions are within walking distance. Hotel staff were very helpful and friendly. Breakfast has good selection and room is comfortable and clean.

TripAdvisor review
Family - 07/09/2017
« Location is the only plus »

We stayed for one night. Our room had nothing to do with the pictures on the site. I guess it was older and not renovated. Overall impression of the hotel is of a run down place, surviving only by the fact that it is located right in the middle of the main pedestrian street. As I have stayed in many Mercure hotels, this was a real disappointment, far from Mercure standards in Western Europe. Biggest disappointment was the night manager/receptionist on duty who kindly printed me an instruction on how to reach the parking instead of telling me that the parking is just underneath the reception and I could have found it myself much easier.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter2712, Thank you very much for your feedback. We are greatly interested in all of your remarks you made concerning our hotel and services. We are terribly sorry that your experience concerning your room did not meet your expectations; please let us express our sincerest apologies. Please be assured that we are working on the improvement of our hotel. Rooms on four floors are already redesigned and we will continue this great project soon to offer stylish and comfortable environment for our guests. Your remarks are especially valuable for us in a continuous effort to provide better service quality. We do hope you will give us another chance to prove our real high quality service level. Kind regards, József Márics General Manager

AccorHotels certified review
Norcal V. Couples - 06/09/2017
« First time in Budapest »

Loved that it was centrally located and reasonable in price. The staff was exceptional and took care of our requests quickly. We felt the room was larger than expected although the beds were very hard.

AccorHotels certified review
John Couples - 05/09/2017
« The hotel needs a face lift »

Super breakfast, very service from staff. The rooms need a face lift and better cleaning, The toilet was not nice ... Carpets need cleaning also in public rooms. The corridor on 3rd floor smelt bad.

AccorHotels certified review
T K. T. Couples - 02/09/2017
« Unethical offer to upgrade »

When I booked Mercure hotel, I expect it is a high regarded as 4-5 stars hotel. I checked in online but upon arriving at 11 am, we were told to wait for half and hour. So what is the use of early online check in?? To give more time for hotel to do cleaning, we decided to leave for lunch and return at 2pm. My requests in the booking web were near lift, high floor, no smoking room and king size bed. After receiving the key and went to the room, we were disappointed that the bed is so soft and about 1 ft above ground, low floor, dim lightings and stained on carpet. We felt uncomfortable staying in this room. We requested for a room change. The response was to upgrade to a superior room at a cost of Euro36 per night with breakfast at 10% discount that upset our feeling. We decided not to patronize Mercure Hotel in future.

AccorHotels certified review
Sarmid N. Solo - 01/09/2017
« OK »

Dear Sir Madam Thank you for your Consideration to know the Hotel guests Opinion..! to Improve The Services .. As you know I Booked at Mercure Hotel for 4 Nights from 21/8/2017 until 25/8/2017 , and I Came one day Earlier .. Which is on 20/8/2017 , With a Hope to Find a Room and to Continue..to Be 5 Nights Rather Than 4 Nights (Which is Better for you) ..But, Unfortunately.. the Receptionist (Young Lady) Said We Are Fully Booked .. and There is No Room for you tonight Before your Original Room Booked ..! So, I Left and Staid one Night at The another 4 Star Hotel Close to Mercure Hotel .. Less Price (including the Breakfast) Better Services.. Better Room and Bath Room ..! the only thing is Better at your Hotel is the Nice and Spaces Entrance and the Lobby..! and Very Good Location ..Any Way .. I Came Back Next day which is on My Booking Date 21/8/2017..On My Check In.. The Receptionist Asked Me for My Credit Card for Guarantee..Fair enough.. So, I Gave her one of My Visa Card (Which is I Used on My Journey...and Was ...OK.. No Problem) But, Your Receptionist Said.. Oh.. The Result is Decline..! and Not Working..! I Was Surprised.. and I Asked her to do it Again.. She did, Also Gave the Same Result.. Then She Asked Me, if I Have another Card ..? So, I Gave Her another Credit Card.. Also.. Same Result .. and Same Disappointment..! And I Gave Her the Third Card .. as Accepted ..!! as She Replied , This is Just For Guarantee, We Didn’t Charge you Yet .. But when you Check Out you Can Pay By The Other Card you Showed Me..!!! Then, She Mentioned to Me The Room Number.. But When I Left Just to Bring My Luggage and Came Back .. She Gave Me the Key for Different Room Number..! I Said You Gave the Other Room..Way you Change it Within Minutes..? as She Excused for illogic Reason Any Way.. I Wasn’t Happy of this Room.. Which is She Change it to Me on Same Time on My Check In .. the Other Room.. Suppose to Be Better.. This one it Look a bit Better and Bigger.. and the Basin Sink Better.. Any How.. I Stayed at This Room 4 Nights With the Same Sheet.. Pillows and Duvet Cover .. this Mean 4 Night Without Changing these..! and the Cleaning Service in The Room in General is (Medium) ..! and About Some of Receptionist ..They Are Serious Performance ..(Which is didn’t Show a Friendly Well Come Smile Face)..! Also Some of them They didn’t Give Some Information’s Showed on the Advertised Leaflet about Some Interesting Places in Budapest . I don’t know way ..? But to Be Honest , Although of This Negative Opinion. There Were a Nice Places to Visit .. I Met a Nice and Helpful Peoples .. Nice Food .. Nice Shopping Markets.. the Overall .. it Was Good - Enjoyable and Memorable .. Best Regards Sarmid

AccorHotels certified review
Ety A. Couples - 01/09/2017
« Recomended »

I've asked for privilege room and at the beginning got regular one- was very old, dirty and smell of smoking . After complaining got good room. All the staff was very kind.

AccorHotels certified review
Pat Business - 29/08/2017
« Friendly staff and good accommodation »

Have stayed here before and the staff and service were excellent. Room was comfortable.

AccorHotels certified review
Gagan G. Families - 29/08/2017
« Wonderful - Better than expected »

Good hotel, nice breakfast , outstanding location , very courteous staff

AccorHotels certified review
Chris Couples - 29/08/2017
« good to better »

good overall

AccorHotels certified review
Asaf K. Couples - 28/08/2017
« Very good room and very good service »

The room was great! The service of the people who work in the hitel was very good and kind!

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