Hotel - Mercure Budapest City Center Hotel
Mercure Hotel Mercure Hotel

Mercure Budapest City Center Hotel

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4.0/5 2,716 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air-cooling system. Not available during the heating period.
  • LISZT FERENC
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Boat excursions

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00-0:00
    • Opening hours : Week-end 6:00-0:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

We are very delighted that our hotel will be completely redesigned. Till the end of March 2018, all the guest rooms and common areas will receive a brand new appearance. During this amazing development the hotel ensures your highest comfort.

Hotel location

Our rooms

Upgrade yourself to one of our freshly designed Superior room or choose our Superior Privilege room with extended services like access to the prestigious Privilege Lounge .

  • 227 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 20 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,409 reviews

Our guest reviews for Mercure Budapest City Center Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,716 reviews
TripAdvisor review
Couples - 21/04/2018
« Terrible Customer Service »

The hotel is very central and the rooms are modern and clean but 90% of the staff are very rude. There was no customer service at Reception and were not helpful when we complained of our room being extremely hot, we were told it won't be turned on until next month. This hotel should be stripped of it's Accor status as being a Gold Member meant nothing to them.

AccorHotels certified review
Jill Friends - 20/04/2018
« Problems with rooms were solved to our benefit. »

Most helpful staff. Accessible room suited a wheelchair users requirements The room would have been improved with a central light and a light / light switch on both sides of the bed. Junior suite brilliant facilities a quality coffee machine was provided as tea drinkers we would have liked a kettle.

AccorHotels certified review
Tsipi Couples - 19/04/2018
« The pleasure of visiting Budapest »

We came for a short vacation, every thing we ask from the hotel they tried to detisfied,The service was Above and beyond expectations, the location is very good, the hotel is clean and renew .and the breakfast was good

AccorHotels certified review
Anonymous Friends - 18/04/2018
« Excellent location with very helpful & friendly staff »

Good

AccorHotels certified review
Anonymous Couples - 18/04/2018
« very well located and clean hotel »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you so much for sharing your feedback about your stay at Mercure Budapest City Center. I am very glad to see that you enjoyed your stay with us in the heart of Budapest. Your satisfaction is the best source of motivation for our team. I do hope your next stay will be as pleasant as the previous one. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
Orna Couples - 15/04/2018
« Nice but expected more »

On Booking site it was writen that the renovation work was over but it wasn't. It was realy disappointing that the exit to vaci street was close. Its one of the hotel biggest advantage. Except for that, a very nice hotel, perfect location and good Breakfast.

AccorHotels certified review
Frits J. Business - 14/04/2018

because the building was under contruction, the service, like the elevator was lower, So we had to take the stairs with the luggage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frits J, We appreciate your positive feedback about your stay with us. It is nice to read that you had a generally pleasant stay with us. On the other hand I am terribly sorry that you experienced some inconvenience due to the renovation works; please let me express my sincerest apologies. I am sure that after the renovation you will be satisfied with our hotel from every aspects. It would be a real pleasure to welcome you back in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
Ella R. Couples - 12/04/2018
« Very enjoyable »

Except the fact that the water pressure in the bathroom was low , All the rest was very satisfactory and recommendable to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ella R, We very much appreciate your comments regarding your stay at Mercure Budapest City Center Hotel. It is always a pleasure to receive positive feedback. We are happy to hear that you enjoyed your stay with us in the heart of Budapest. Thank you very much for sharing your concern about the water pressure, it is a feedback like this that we learn from and use to improve. We look forward to welcoming you back in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
David H. Couples - 11/04/2018
« Mr David H. »

Reasonable, we were not told that work was being carried out at the property when booking and I think it may have changed our decision to book at the Mercure, it was noisy and dusty throughout our stay. I asked the receptionist if we could have our air conditioning looked at as the room was exceptionaly warm but was told the air conditioner was not working, when we opened the window the noise from Váci Street from 5am was terrible, this really affected our sleep which was very disappointing. The main entrance on Váci Street is currently closed for the work that is being carried out and you have to use the side entrances which are very poorly lit and can be a little intimidating at night especially for woman. Overall this is a nice hotel but is lacking any glamour. I would have to say we were a little disappointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David H, First of all I would like to thank you for taking your time and sharing your feedback concerning your recent stay with us. I am sorry to read that you did not noticed the information on the website when you made your booking. We were very concerned to read that you experienced some inconvenience due to the renovation works; please let us express our sincerest apologies. The aim of this project to offer stylish and modern environment for our guests. It would be our pleasure to welcome you back and show you our great upgrades. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
Sharona B. Couples - 11/04/2018
« Very central hotel. Friendly but noisy. »

We enjoyed our stay however a lot of noise from the building site behind your hotel every morning at about 06:00. The room was too hot and not possible to open window. No air conditioning. No water on the last day. The hotel is very central and convenient. Staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharona B, First of all I would like to thank you for sharing your comments about your stay stay with us. On one hand I am very happy to read that generally you were satisfied with our hotel and services. On the other hand I would like to apologize for the experienced inconvenience concerning the noise and temperature in your room. Please be assured that we certainly doing our best to make our guests stay more comfortable. I believe that after the renovation you will be satisfied with our hotel in every aspects. I do hope you will give us the chance to welcome you back in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
Deb Couples - 11/04/2018
« Very pleasant. »

Very pleasant and staff were helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deb, We very much appreciate your comments regarding your stay at the Mercure Budapest City Center Hotel. It is always a pleasure to receive positive feedback. We are glad to hear that you had a great time at our hotel. It is with great pleasure to read your positive comment regarding our staff. They always do their best to make our Guests' stay more comfortable. Thank you again for sharing your experience, and we hope we will have the chance to accommodate you in our hotel again. Sincerely Yours, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
Yoram I. Couples - 10/04/2018

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear yoram i., What an uplifting review! Thank you for sharing your positive comments following your stay in our hotel. We are extremely vigilant to our guest’s satisfaction and we constantly strive for providing a high standard of comfort and quality service for our guests. Thank you again for sharing your experience, and we hope you will return to our hotel in the near future. Sincerely Yours, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
Avi D. Couples - 09/04/2018
« Very good »

Excellent location, good breakfast The only problem was that it was very hot in the rooms without the possibility to run an air conditioner on a cold

Our hotel has responded to the review
Our hotel has responded to the review

Dear Avi D, Thank you very much for this wonderful review of your stay here in Mercure Budapest City Center Hotel. We are very glad to see that generally you had a pleasant stay with us and you enjoyed our treatments. I am sorry that you found your room warm; please let me express my sincerest apologizes for the experienced inconvenience. Please be informed that the conditioner system has been working since than properly. It would be our pleasure to welcome you back in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
Ajay Families - 09/04/2018
« Everything was great »

It was enjoyable and everything was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ajay, I would like to thank you for taking the time to share with me your comments following your stay at the Mercure Budapest City Center. I am very glad to see your positive feedback regarding the service during your stay with us. Working hard every day to give our guests the best experience, it makes us so proud to hear, that it came through to you in the way you describe. Thank you for sharing. We look forward to welcoming you back in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
A K. Families - 09/04/2018
« Very good »

Great location in the city center easy to find food, shopping, transportation and the room is very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear A K., We very much appreciate your comments regarding your stay at the Mercure Budapest City Center Hotel. We are very proud to read that you especially liked our central location that all interesting points of the capital are within walking distance. We have taken good note of your remark regarding the high-quality services provided by our Housekeeping team. Thank you again for sharing your experience, and we hope that there will be a next occasion for us to provide you with memorable experiences during your stay at Mercure Budapest City Center. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
Keren G. A. M. E. Friends - 08/04/2018
« Dissatisfied »

We hard great things about the hotel but.... The staying was disappointing the hotel was under construction and in a trip we came to rest you Can't sleep after 7:00 as it was neusy noisy. Also only one elevator was working i am 6 month pregnant and have to wait for it for 40 min evey morning and the answer from the staff was you can go 5 floore by foot. It was also stuffy and very hot in the hotel the room wasn't clean and the bed was Uncomfortable to say the least. All of this left a bad taste for the hole holiday thr only thing that was good it's the location and the breakfast. Was like 2 stars hotel...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experiences at Mercure Budapest City Center Hotel. We appreciate every feedback we can get from our Guests. However we were very concerned to read that you experienced such an inconvenience due to the renovation works disturbing you during your stay please accept our sincerest apologies for all the inconveniences caused. Your remarks are especially valuable for us in a continuous effort to provide better service quality. Please rest assured that your comments were forwarded to the entire management team in order to improve on our services. While I wish you had a better experience with us, it is a feedback like this that we learn from and use to improve. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
Lene H. Couples - 08/04/2018
« Just okey »

It Was warm in the room, building constrution and kaos, okay breakfast, og kind People in the reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lene H, Thank you so much for your kind feedback about your stay with us. Every feedback from our guests are highly appreciated. I am terribly sorry that you experienced some inconvenience due to the renovation work in our hotel; please let me express my sincerest apologies. I strongly believe that with the finish of our renovation project you will be satisfied with our hotel from every aspects. We do hope we can prove our real high quality service level in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
Ronit T. Families - 08/04/2018

The rooms were excellent . The location is excellent. It was very disappointing and aggravating to find out upon arrival that the lobby was under construction and there were no indication for it on the hotel site or booking. To enter the hotel we had to go to a very dark and very frightening alley. This was a daily unpleasant experience. I checked out at 3AM. The reception person was not service oriented. He sent me to an elevator hidden aside going to the parking area in the basement for my taxi to the airport. I had literally to force him to come with me a few steps to show me the way to this hidden elevator

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronit T, Thank you very much sharing your short summery about your stay with us. We are all pleased that you were fully satisfied in terms of your room and central location. On the other hand I am sorry to read that you experienced inconvenience because of our ongoing renovation project; please let me express our sincerest apologies. Moreover we were very sorry that you experienced inconveniences due to the service by our receptionist colleague, while we are sure it was not their intention to treat you improperly. Kindly be ensured that we are taking the appropriate measures to address these issues in order to prevent future occurrences. It would be our pleasure to welcome you back in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
J C. Couples - 08/04/2018
« Excellent »

Although undergoing refurbishment this did not affect our stay in any way, the rooms were immaculately clean and the staff always smiling and happy to help with any issues,great location in the city centre,I would certainly recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear J Carter, What an uplifting review! Thank you so much for sharing with us! We are delighted that you found our colleagues always ready and eager to assist you and for highlighting the high-level services received during your stay. Also, we appreciate your comment on the cleanliness and central location. Last but not least I am pleased to read that your stay was not effected by the ongoing renovation project. I do hope your next stay will be as pleasant as the previous one. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

AccorHotels certified review
Ali Friends - 08/04/2018
« i didn't have a good stay »

to be honest i was not satisfied on my stay the AC was very hot and not cooling at all they changed our rooms at the middle of the night but same issue was there

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALI, Thank you for your feedback and for taking the time to share your comments about your stay with us. We are very sorry that your experience did not meet your expectations, especially regarding the temperature in your room please allow us to express our sincerest apologies. Your remarks are especially valuable for us in a continuous effort to provide better service quality. Please rest assured that your comments were forwarded to the entire management team in order to improve on our services. While I wish you had a better experience with us, it is a feedback like this that we learn from and use to improve. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

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