Hotel - Mercure Budapest City Center Hotel
Mercure Hotel Mercure Hotel

Mercure Budapest City Center Hotel

4.0/5 2,795 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air-cooling system. Not available during the heating period.
  • LISZT FERENC
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Massage
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 6:00-0:00
    • Opening hours : Week-end 6:00-0:00

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Enjoy yourself to one of our freshly designed Superior room or choose our Superior Privilege room with extended services like access to the prestigious Privilege Lounge .

  • 239 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 24 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 2,789 reviews

Our guest reviews for Mercure Budapest City Center Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,795 reviews
Clive Y. Couples - 12/07/2018 AccorHotels certified review
« quiet good »

we found accommodation very good and clean the bed was a bit firm for my liking the breakfast had a reasonable selection, the wait staff were on the slow side but overall we had a great stay thanks

Gerard R. Couples - 09/07/2018 AccorHotels certified review
« Convenient »

The bed sheets were stained. The bed was uncomfortable due to it being two singles pulled together hence the Centre of the bed was uncomfortable.

Polly Couples - 07/07/2018 AccorHotels certified review
« Lovely helpful staff »

Lovely helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Polly, Thank you so much for sharing your very positive feedback with us. We are more than happy to read that you were amazed by our friendly and helpful staff. They are always doing their best to make our guest's stay memorable. We look forward to welcoming you back in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

Mr P. G. Couples - 06/07/2018 AccorHotels certified review
« MR »

Very smart and well presented hotel ,the staff were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear mr p g., What an uplifting review! Thank you so much for sharing. We are so glad to see that you enjoyed your stay from every aspects. A special thank you for highlighting the helpfulness of our team. We do hope your next stay will be as pleasant as the previous one. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

S. R. A. A. Couples - 06/07/2018 AccorHotels certified review

It is not the first time we stayed in your hotel but we are very angry becuase we have to payed twice for our room please check it. a. and Rami S.

karenaQ1959NK Couples - 06/07/2018 TripAdvisor review
« Great location and value »

We enjoyed our stay at the Mercure Budapest City Center. It was very well located and we got good value for the price. We recommend this hotel. We were satisfied with the service, cleanliness and comfort.

M. S. D. Families - 05/07/2018 AccorHotels certified review

My stay was very pleasant . Mailed you in reference to charge of 1600 huf for which I have not received any reply . Kindly look into the matter Awaiting your reply

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simardeep M., First of all, thank you very much for sharing your experience following your stay at the Mercure City Center Hotel. I am delighted to read that you had a pleasant stay with us! On the other hand, I have investigated the case, you have mentioned. The 1600 Huf was a minibar charge - an Evian water-, which was reported by the housekeeping after your departure. This is what we have charged on your credit card later. I hope this information will clear the situation. I hope you will decide to return in the future and we will have another chance to accommodate you. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

Kimberly A. Business - 03/07/2018 AccorHotels certified review

Supp9osedly had a double booking- initially Mercure wanted to charge a one night service charge. I was told they would waive it, then they charged me anyway. Had to intervene in order to get it removed. Staff not super friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberly A., Thank you for taking the time to tell us about your experience at the Mercure Budapest City Center Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Although this is not the type of comment we enjoy receiving, thank you for sharing you concerns. Please be assured that we are taking the appropriate measures to address the problem regarding the staff helpfulness and prevent the future occurrence. I do hope you will give us the opportunity to accommodate you in the future again and we will be able to gain back your trust in our hotel. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

Molly Couples - 03/07/2018 AccorHotels certified review
« very central, very friendly staff, lovely restaurant »

very comfortable, very central, friendly staff, great location, great value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Molly, Thank you very much for this wonderful review of your stay here in Mercure Budapest City Center Hotel. We are glad that you were satisfied with the friendly service provided by our staff and enjoyed our central location as well. It's a special pleasure for us that you found our restaurant lovely. Thank you so much for staying with us and we hope your next visit will be as pleasant as the previous one. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

Maria M. G. Friends - 03/07/2018 AccorHotels certified review
« Just outstanding. Thank you. »

Everyone was helpful in calling taxis, showing on maps where to go and appreciated the fresh fruits available. The breakfast was excellent too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank.G., A great thank your for such a positive review. I am delighted to read that you have enjoyed your stay with us, your satisfaction is a great source of motivation for the team. I am happy to read that you had a good experience regarding the breakfast and you found my colleagues always eager to help. Thank you again for your kind words, and I do look forward welcoming you back in the future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

Kevin B. Couples - 30/06/2018 AccorHotels certified review

Great modern feel, loved the bar area, however reception was not initially obvious as it did not appear to be labelled. The room was nice BUT the air conditioner stopped blowing cool air on our second day, we reported the problem to reception but it had not been repaired before we left which meant any time in our room was very uncomfortably hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin B., Thank you for taking the time to tell us about your experience at the Mercure Budapest City Center Hotel. Let me express my sincerest apologies, that your experience did not meet your expectations I am really sorry for the inconveniences you have experienced regarding the air conditioning in the room, please be assured that we are taking the the appropriate measure to address the problem and prevent future occurrence. I sincerely hope we will have another chance to accommodate you in the future and you will give us another chance to prove our real quality service level. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

Sharon B. Families - 29/06/2018 AccorHotels certified review
« Very central Hotel »

Lovely central hotel with most areas newly renovated. Right on the main pedestrianized shopping street with lots of cafes close by. Rooms small but cleverly laid out with all amenities necessary. Nice touch with bottled water provided in the room each day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon B. I very much appreciate your comments regarding your stay at the Mercure Budapest City Center Hotel. Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in our hotel. I hope we will have another chance to accommodate you again and your next visit will be as pleasant as the previous one. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

Anonymous Business - 28/06/2018 AccorHotels certified review
« Fit for purpose »

I was staying in a different hotel, but because I could not extend my stay I ended up with the Mercure. Location is absolutely stunning, smack down centre of Budapest. The entry to the hotel looks very chique and neat. The service itself could have been more welcoming/friendly or customer central. I had to ask the obvious questions, which other hotels often give you for free. When I reported that I left my keys in the hotel the staff could have been more facilitating in finding a solution when they had to tell me that house keeping didn't find the keys. I called a second time only to receive an email later that the keys were found. The shower in the morning started of with brown water for the first 5 minutes, but that turned clear. Didn't feel the need to report that on the spot. Overall the hotel gives a fit for purpose feeling. All the necessary things are there, I can have a happy stay but wasn't necessarily memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melle H., First of all, thank you for taking the time to share your experiences following your stay at the Mercure City Center Hotel. I was glad to read that overall you enjoyed your stay with us and you really liked our central location. Although this is not the type of review we enjoy receiving, thank you for sharing with us and please let me assure you I will inform them, and hopefully they will use it to improve the quality of their services. I would like to apologise for any inconveniences you have experienced regarding the service. I do hope we will have another chance to accommodate you in the future and we will be able to gain back your trust in our hotel and brand. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

Robyne M. Couples - 28/06/2018 AccorHotels certified review
« Very modern & great position for city exploring »

We found the service and surroundings most suitable for our 5 day stay in Budapest. We really liked the new look of the reception and waiting area. The young trainee staff member we first encountered on arrival was very smiley and friendly and made us feel most welcome. Great service and all our questions were answered. Our studio room was compact with everything v we needed and I good repair. We noted there were renovations underway on the lower ground floor where breakfast was served and think the renovations will be a great improvement once completed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robyne M, Thank you so much for taking your time to share your nice summery about your recent stay with us. We are so happy to read that you found our new reception concept and refreshed lobby area very attractive. It is even a pleasure that you found our nice trainee very friendly and helpful. Your kind words are the best source of motivation four our young talents. A special thank you for your kind words about our rooms and breakfast offer as well. It would be our real pleasure to welcome you back in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

PhilDane Couples - 28/06/2018 TripAdvisor review
« Perfect location and service »

The hotel is perfectly situated right in the center of town, straight on the main walking/shopping street, but with normal road access on the other side of the hotel, so you still have full access with taxi or airport shuttle. Hotel is recently renovated both reception area, bar and rooms. This was done in a very nice way. Only thing is that some of the chairs in the reception and bar area are wooden, with no padding, they where more design than comfort... Staff was extremely nice and very helpful . Our room was very nice again it was new renovated and this is done very nicely, Good size, very clean and with good bathroom and for our taste very good beds. This is bye far one of the bedst Mecure hotels I have stayed in. We will be back :-)

Henri G. Couples - 27/06/2018 AccorHotels certified review
« Mr. Henri G. »

I was not an Accor Club member but since our 3 night stay at this great hotel, I have joined the Accor Loyalty Scheme and hopefully, our future hotel stays will be just as pleasureable. Fantastic position, well priced, modern hotel with very courteous and helpful staff. Excellent medium size room, well furnished with all amenities and requirements that one would only expect to see in a top hotel. Additionally, the included breakfast had a huge range of quality food that was constantly re-stocked as well as very good coffee. Unlike some hotels, all the staff throughout the hotel were very professional, helpful and friendly. I would like to acknowledge one of the desk staff (with apologies, but It sounded like Zooit). He was very welcoming, professional and extremely helpful together with a smile and engaging attitude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henri G, What an uplifting review! Thank you so much for sharing with us! We are so happy to read that you decide to join our loyalty program. We are sure that you can benefit from it. It is even great to hear that you were very satisfied with our hotel and services. We are more than happy to know that you were amazed by the service received from Zsolt. He was pleased to receive your compliments. We really look forward to welcoming you back in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

Philip Couples - 26/06/2018 AccorHotels certified review
« Great location, very nice rooms and excellent service »

The Hotel is located in the absolute center of town, onside right to the walking street, other side to a normal street so you have full access with taxi etc. very nice fully modernized rooms with great look and features. Staff was also very nice and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Thank you very much for this wonderful review of your stay here in Mercure Budapest City Center Hotel. Thank you for your nice words about our great and central location, the condition of our rooms as well as the high-quality services you experienced during your stay. We really look forward to welcoming you back to us in the future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

Jim S. Friends - 25/06/2018 AccorHotels certified review
« The staff was exceptional »

I found everyone so helpful. We were not there long enough but I would certainly stay there when I return in the future!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jim S., Thank you very much for this wonderful review of your stay here in Mercure Budapest City Center Hotel. We are pleased to read your positive comment regarding our staff. They always do their best to make our Guests' stay more comfortable. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

Benita T. Families - 25/06/2018 AccorHotels certified review
« Good overall »

The refurbished rooms are compact and good enough for a short stay, the breakfast was average however the staff could be a bit more prompt in clearing tables during peak am hours . The staff however were courteous and prompt in assisting. The location was excellent for a short

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benita V., Thank you very much for taking the time to share your feedback after your stay at the Mercure City Center Hotel. I was glad to read that overall you were satisfied with the hotel and you could take advantage of our central location. On the other hand I would like to thank you for your valuable comments regarding the breakfast and the breakfast service, I will definitely inform them and I hope they will use it improve the quality of the service. I sincerely hope we will have another chance to accommodate you in the future. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

B W. Couples - 24/06/2018 AccorHotels certified review
« mr b W. »

enjoyed our stay. staff friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Budapest City Center Hotel and sharing your positive remarks with us. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is lovely to hear as well that you were satisfied with the impeccable service provided by our staff. Thank you again for sharing your feedback with us, and we hope to see you again very soon for your next stay in Budapest. Kind regards, Márics József / Mr. József Márics General Manager MERCURE BUDAPEST CITY CENTER VÁCI UTCA 20., 1052 BUDAPEST, HUNGARY T +3…, F +3… E-mail: jo… mercure.com | accorhotels.com

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