Hotel - Grand Mercure Shenzhen Oriental Ginza
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shenzhen Oriental Ginza

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4.0/5 783 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Indoor heated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Billiards/Snooker

Catering

  • Breakfast
  • 5 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

There are 481 rooms with 8 different categories to suit different guest. The Superior twin room and Queen room have a mountain view, the Deluxe twin room, queen room and double beds room have with extra space a view of the bay.The Executive rooms are available with executive floor privileges. The Bay view suites are available with executive floor privileges with pleasant view of the bay.

  • 481 rooms
  • 92 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,015 reviews

Our guest reviews for Grand Mercure Shenzhen Oriental Ginza

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 783 reviews
AccorHotels certified review
姚. Business - 16/11/2017
« horrible experience -- TV automatically turned on around 4:30 am »

It was a horrible experience! the TV suddenly turned on, with sound, no image, around 4:30 am in the morning. I woke up and had to pull out the power cabel in order to stop the scary spooky sound.

TripAdvisor review
Pamela C Couples - 16/11/2017
« Comfortable »

Hotel located near the train station which is very convenient. Staff are friendly. Room a little old but big room overall is comfortable. Did not have a chance to try the restaurant food but heard it was good.

AccorHotels certified review
Lunhua Families - 13/11/2017
« no matching the rank it should be »

Very crowded lobby with some decoration undergoing.. un-refreshed decoration, smelling and dirty carpet on the way to room and inside.

AccorHotels certified review
Ligy K. Business - 12/11/2017
« great hotel experience and staff »

it was great as always. also great place to work and have meetings in the lobby or other floors

AccorHotels certified review
Halinawerchiwski Business - 08/11/2017
« pleasant »

clean rooms, comfortable

TripAdvisor review
Business - 05/11/2017
« Good service, bit old, mediocre breakfast. »

Ample room, good staff, bit old. Don't pay for breakfast unless you have too..... it's expensive and does not have many options. Convenient metro stop right in front of the hotel. The location has access to highways nearby.

AccorHotels certified review
Alberto Business - 03/11/2017

asked for a non smoking room,. got a smelly room where people had been smoking for years before stopping...

AccorHotels certified review
David L. Business - 01/11/2017
« Satisfied. »

I have noticed an improvement in the Western restaurant on the ground floor. Thanks for improving!

AccorHotels certified review
David K. Business - 30/10/2017
« Thanks to Grand mercure's crew and staff »

Special thanks to Allen and Yvette who took care of many matters

AccorHotels certified review
Han Solo - 28/10/2017
« Helpful reception and cleaning staff »

Cici from reception was helpful in assiting with my check-in. She was flexible and put customer as priority. As I had some issues with payments, she was able to provide advice and solve the issues asap. The only shortcoming was that the facilities in the hotel looked quite old.

AccorHotels certified review
Ecksang K. Business - 27/10/2017
« Well facility mainternance is needed »

It’s good to meet kind staffs again but I hot couple of things which should be improved for perfect staying experience. 1. Toilet bowl is clogged 2 times. Of course when I asked help, it is quickly handled. However, it’s not pleasant at all 2. Found bedbug in the room. Please take a good care for clean the room. Seeing the bug makes me think if toom cleaning is not perfect 3. Washing stand basin is not drained well. It’s not big deal but this kind of small thing could represent over all hotel’s level. Anyhow, staffs at reception desk, bell desk, and 1st floor cafe are good as always.

AccorHotels certified review
Sergio G. Business - 27/10/2017
« Good service every time! »

We enjoyed a clean room and a good place to stay there.

AccorHotels certified review
Flavia Families - 15/10/2017
« 处理危机需再细腻一点 »

I have stayed in the hotel on 6th Oct with my family. We have arrived late and rushed out for some overtime dinner soon after check in. When we came back, the key cannot open the door, we call the reception and one lady came to assist. Unfortunately the lady cannot open the door either with her back up key. Some minute later her supervisor came to assist. Duration the accident, he cannot even open the door and said the key is invalid at all, we have explained that we have just check in and its wired that the card is out of function. He start to reset up the key with difficulty and murmured that "Is there a ghost inside?! 难道有鬼吗?“ We Chinese people are quite superstitious, and it was very bad to hear the key word "ghost" at the night in front of an unopened door with exhausted body. I have told the man that pls don't use the word and I will feel very wired. Finally, the door has been reset and we could got in. Thanks for God, there is nothing happened and we have check out the day after. I would like to suggest you to check the door key system to avoid the lock again, and pls try to avoid some sensitive words when there is some trouble happened, the mental sensation will be influenced easily. Thank you

AccorHotels certified review
Bill H. Couples - 09/10/2017
« Ms. Wang Jiuping is extremely helpful and professional. »

Ms. Wang Jiuping helped me at check-in and check out with all proper introduction of the hotel and amentities.

AccorHotels certified review
Roy Business - 09/10/2017
« A Shenzhen Surprised »

An uninteresting front desk welcome experience was met with a surprised daily great hospitality.

AccorHotels certified review
Anonymous Business - 09/10/2017
« 非常滿意 »

Very good experience from check in to check out, Bonnie (Check in) is very helpful and outstanding. Susan(check out) is very nice too even the desk was very busy.

TripAdvisor review
Couples - 08/10/2017
« Above Average - Nice Hotel »

Been a member of the Accor Member for over 12 years and love being one with complimentary hotel stay. Love coming to Shenzhen from HK for stylish hotel stay and food. Location is good near MTR, Clean, tidy and excellent staff service. We've been here many time and will choose next time for quality stay. Wifi is good, comfortable bed.

AccorHotels certified review
Anonymous Business - 06/10/2017
« Thanks Susan for the room upgrade ,nice hotel and gently staff »

I was arrived all bit later but got the upgrade as usual .thanks your front desk for the areangement

AccorHotels certified review
Eric L. Families - 03/10/2017
« A good choice »

The location is very near MTR station and it is near most scenery spots. The room is spacious and staff are very helpful.

AccorHotels certified review
Mt Friends - 03/10/2017
« Satisfactory stay, spacious room »

The room is spacious and the hotel staff were helpful. The room was missing a toothbrush for two people but it was brought to us quickly after we called. Overall satisfactory and will consider to stay again.

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