Hotel - Grand Mercure Shenzhen Oriental Ginza
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Grand Mercure Hotel

Grand Mercure Shenzhen Oriental Ginza

Zhuzilin, Shennan Boulevard  Futian District  Guandong Province 
518040  SHENZHEN
CHINA

749 reviews
TripAdvisor Rating Based on 749 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Indoor heated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Billiards/Snooker

Catering

  • 5 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

There are 481 rooms with 8 different categories to suit different guest. The Superior twin room and Queen room have a mountain view, the Deluxe twin room, queen room and double beds room have with extra space a view of the bay.The Executive rooms are available with executive floor privileges. The Bay view suites are available with executive floor privileges with pleasant view of the bay.

  • 481 rooms
  • 92 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,721 reviews

Our guest reviews for Grand Mercure Shenzhen Oriental Ginza

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 749 reviews
AccorHotels certified review
Cyril J. Business - 20/07/2017
« Very good services but very bad WiFi connection »

I have been sleeping in the room 2211 (executive room) and I used a lots of included services... even the Oolong tea... Your team is very sympathic, especially at floor 25 !! The only issue I met was about Wi-Fi... very very very slow connection. Should be great to be upgraded!

AccorHotels certified review
Anonymous Business - 19/07/2017
« disappointed at the front desk during check in and check out, it took so long in both. »

room in the executive floor was not quite as good.

AccorHotels certified review
Anonymous Business - 16/07/2017

I always go outside to your hotel for buissness ,and hotel stuff is very kind for me. Ken is good man,and help me long time.thanks!

AccorHotels certified review
Df Families - 10/07/2017
« The interior is 3 star. Need upgrade  »

Front desk did not know the new policy of redeeming points. I have to cancel and rebook with booking department over the phone. The interior is old and out of date. Room is small. Service is acceptable and lots of details, which matches the afive star. The overall stay is reasonable with the price.

AccorHotels certified review
Dongsoo K. Business - 06/07/2017

good location and clean fercility

AccorHotels certified review
Ajb S. Business - 06/07/2017
« Grand Mercure Shenzhen »

The Hotel is classified as a 5 star, in reality it is probably more like a 2.5 star, while the rooms are huge, I found the facilities generally to be old BUT the main issue for me is that the staff could not speak any English what so ever and are poorly poorly trained in hospitality. I think a Chinese speaking guest might have a slightly better experience that the one I had.

AccorHotels certified review
John Solo - 05/07/2017

Reasonable price in the town ,Logan, the FD staff always went extra mile to help you ,thanks for the Outstanding work

TripAdvisor certified review
Business - 04/07/2017
« Very good place to stay downtown Shenzhen »

The Grand Mercure Shenzhen Oriental Ginza is a Hotel I like to return to. The reception dest is a Little slow, but efficient and very friendly. I had an executive Suite on 21st floor. The room is large, clean and good equipped. Actually, it is almost too big for only one Person... The breakfast in the executive Lounge on 25th floor is excellent! Even when I arrived after end of breakfast serving time, they didn't complain, but served me very friendly.

AccorHotels certified review
Enjoy Friends - 03/07/2017
« happy »

It is a comfortable experience. Would love to come again!

AccorHotels certified review
Kelvin T. S. T. Business - 29/06/2017
« Room and housekeeping services are neat and tidy »

Pleasantly pleased with my request made on my last night of stay on 26 June that was acceded to change/upgrade to another room with a better view (from room 2013 to 2020). The front desk staff Ms Wang Zhi Hui was attentive to my request and helped to process the request swiftly based on the availability. That to me was exemplary as a client facing staff.

AccorHotels certified review
Yijie Business - 22/06/2017
« Bath water is cold and i cannot brrow an umbrella from the reception desk »

Bath water is cold and i cannot brrow an umbrella from the reception desk

AccorHotels certified review
Juliana Friends - 20/06/2017
« Very satisfied »

We enjoyed our stay.

AccorHotels certified review
Sws Business - 20/06/2017
« short  »

short... one night.

AccorHotels certified review
James K. Families - 20/06/2017
« Good value and convenient location »

The hotel is right next to the MTR station and the surrounding is quite nice - quiet, green and convenient. The hotel is rated 5 star but is showing its age. Fortunately, the room is still clean and tidy. The buffet at the coffee shop is sub-standard as compared to the other 5-star hotels. The swimming pool is good size but is not heated - a little cold in the morning. Good wifi and TV service. Generally, satisfied overall and may choose to stay in the hotel again.

TripAdvisor certified review
Business - 18/06/2017
« Nathpol »

I stay Deluxe double King size bed room.Bot not clean carpet , bed not good and irritate when sleep. I require not smoke floor but give room on smoke floor, Reception very good service and good dinner buffet, location best very near subway,

Our hotel has responded to the review
Our hotel has responded to the review

Dear TripAdvisor Member, Thank you very much for posting your kind review on your stay in our hotel! Your comments was very important for us ,I will share this comments to our management team,also we will keep going to improve the service .I hope your next visit will more comfortable . We look forward to welcome you back! Best regards, Wesley Wang Guest Experience Manager

AccorHotels certified review
Aswin C. Business - 15/06/2017
« Staffs attitude is very good. »

SHI SHI from receptionist was very helpful and polite for the Queries i had during the stay. Cheng Peng from Concierge was really helpful for all kind of travels he helped us. Mainly he even came till bus stand with us to get us a bus to a beach and when we wanted to try OFO bicycles he helped us through his mobile and booked the cycle for us. Thanks for his help.

AccorHotels certified review
Rob Solo - 14/06/2017
« Nice hotel with warm front desk people »

I really happy to stay in the hotel which is a step from metro station. There are lots of restaurants behind the hotel. The front desk Mr Xu if my mermory is right is very warm to me and offer me the free upgrade to the room with sea view. The doorman help me to take the luggage to the taxi when it rained heavily. Nice to come here again.

AccorHotels certified review
Choi S. H. Business - 13/06/2017

one more times permonth , i stayed there , i satisfied all of of thing , beside 1. out door gate man service . sometime , when i use TAXI , do not service to open trank , sometime do not care whether come or not. 2. Everytime , i reserved through my friend because rate is differnet , in case of me , during passied one years , i may stayed more thna 30 days ( not confirm exactly ) if hotel give me direct line to reserve as same rate , it may more convenience to me to book the room wheneve i come . ( monthly one more times , i stayed ) thanks

AccorHotels certified review
Ronnie C. Friends - 09/06/2017
« Good location and service overall. Lifts are a bit congested. »

在游泳池游泳後发現遺失了黑色泳鏡,請問有沒有发現?謝謝。 Lost my black colored swimming google after visiting your swimming pool. Appreciate your help to check for me. Thanks a lot. Waiting time for checkout also a bit long.

TripAdvisor certified review
Business - 09/06/2017
« Check in and check out. »

At check in I was more or less ignored at the Accor Member counter. This was not the first time this happened. Why keep it open? At check out I stood in line for check out and was asked to step aside to next register. There I was completely ignored and several others just walked up to the counter and was served directly. After 3 people was served, 3 who came to check out after me, I left the keycard on the desk and left. I know this is China but still, staff at the hotel should have the guts to handle customers in line.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Value Tripadvisor guest, Thanks for choosing stay in Grand Mercure shenzhen hotel, I am sorry that your experience was not achieve your expectation, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Again, thanks for your trust ion and sharing. Hope to server you soon. Wesley Wang G.EM.

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