Hotel - Grand Mercure Shenzhen Oriental Ginza
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Grand Mercure Hotel

Grand Mercure Shenzhen Oriental Ginza

Zhuzilin, Shennan Boulevard  Futian District  Guandong Province 
518040  SHENZHEN
CHINA

763 reviews
TripAdvisor Rating Based on 763 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Indoor heated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Billiards/Snooker

Catering

  • 5 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

There are 481 rooms with 8 different categories to suit different guest. The Superior twin room and Queen room have a mountain view, the Deluxe twin room, queen room and double beds room have with extra space a view of the bay.The Executive rooms are available with executive floor privileges. The Bay view suites are available with executive floor privileges with pleasant view of the bay.

  • 481 rooms
  • 92 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Full kitchen
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,885 reviews

Our guest reviews for Grand Mercure Shenzhen Oriental Ginza

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 763 reviews
AccorHotels certified review
Anonymous Friends - 17/09/2017
« Comfortable stay »

Pleasant stay. Services are good.

AccorHotels certified review
Angelo G. Y. S. Business - 16/09/2017
« Mr. Angelo gem susarno »

Your front desk reception are rude. I went to ther cafe to purchase a mooncake. The personnel of the cafe didnt speak english well.. I wanted to know how many days will the mooncake spoil. Since the cafe and your reception is near i went to the front desk office since your front desk office would understand english well. She just looked at me as if nothing. I mean im a guest at your hotel and i was treated rudely

AccorHotels certified review
Mr J. M. Business - 15/09/2017
« Nice thoughtful upgrade to Garden Suite »

Great experience once again. Familiar staff as I stay in this hotel many many times. Executive Lounge staff are very good. Still want you to add more vegan/ vegetarian food in executive lounge.

AccorHotels certified review
G. Business - 14/09/2017
« Good business hotel »

Overall a very satisfactory experience. Great location, friendly and responsive staff . Great breakfast. Everything a business trip demands was up the required standards.

AccorHotels certified review
M C. Families - 09/09/2017
« Below expectation »

Got a feeling that the hotel is not clean, old facilities. Staff not helpful although got Accor card. Staff did not help with the use of the card Food...Japanese restaurant did not give a high class professional feeling. Food quality average. Some quality of food was no good. We ate the all you can set menu. Toilet was terrible with clealiness and water pressure. Water pipe in shower got loud noise. The variety is ok. Buffet was fair. Food quality not good enough especially cold cut We were woken up very early in the morning because the water pipe made very loud and sharp noise. This was terrible.

AccorHotels certified review
Morris H. Business - 07/09/2017
« very good service quality at reception desk »

reception desk welcome me with smile and professional manners; house keeping staff did well too.

AccorHotels certified review
Chengbell Families - 05/09/2017
« Relaxing without compromising convenience »

1. Facilities in the hotel a little old but hygiene is ok 2. Service at Suite is good and accessibility to hotel's executive lounge is fabulous 3. Excellent location with access to both private and public transport

AccorHotels certified review
Edward Business - 05/09/2017
« Comfortable stay with helpful staff »

I spent two nights and it was a pleasant weekend despite the concerns of the typhoon.

AccorHotels certified review
Peter L. Families - 04/09/2017
« Nice stay in a convenient location »

The hotel is situated in a convenient location. Nice spacious room and quiet air conditioner. My requests for higher floor away from elevator were granted. Elite membership benefits were granted as well. Breakfast was adequate and reasonable. The only thumbs down was that since we were granted late checkout as part of elite membership and had been put into computer system on check-in, still someone rang my room(whilst I was sleeping and had the "do not disturb" button turned on) at 14:30pm to ask the reason why we are not checked out, and woke me up from sleep. Overall I shall be happy to consider staying in this hotel again.

AccorHotels certified review
David L. Business - 02/09/2017
« Your survey is a joke. »

I have filled out this same survey from your hotel numerous times, probably over a period of about a year. I always give the same feedback: the food in the restaurants is overpriced and mediocre. I will then get a reply from you saying that you are sorry that I wasn't completely satisfied. Then you think your job is done? Brilliant marketing? However, the food is still overpriced and mediocre. A survey is useless if you do not take some action on the suggestions. (By the way, the email requesting that the survey be filled out is signed by Mr. Adam Hipp, he hasn't been with the hotel for about a year. Might want to change that.)

TripAdvisor review
Business - 01/09/2017
« Nice hotel but not enough staff training »

This time, not as usual, upgrade my room to next best available room automatically as AccorHotel Platinum member. After I phone to the front office, the officer upgrade my room to suite as before. I appreciate his quick response and arrangement. However, I wonder this time why the hotel staff failed to have good arrangement before my arrival as I already booked the executive room via accorhotels.com in advance. I have not been this hotel for more than a year. The check in is slower than before, seems that the staff is not well trained. When I arrived hotel 5.30pm, the Accorplus counter was closed and there are too many people on normal counter. While the check in experience is not good, the suite is nice and clear. The food provided on the executive lounge is better than before, more choices available.

AccorHotels certified review
Mickey B. Business - 29/08/2017
« Accor brand shines »

Good rooms however when you are stuck in the night and the door does not open I think it is time for renovation .clean ,comfortable and basics are good reception staff speak good English and we're helpful. The coneirge Alan was very very helpful and deserves special mention .

AccorHotels certified review
Yi-ming, C. Business - 28/08/2017
« GOOD »

GOOD

AccorHotels certified review
Xiaoqing Business - 24/08/2017
« A Pleasant stay »

Thanks for the upgrade by the Front desk team.this is another wonderful and short stay .Our company is just nearby ,your hotel is just perfect for us.good value for money.i will recommed your hotel to our colleagues.You staff Logan is a detail person .thanks for look after us

AccorHotels certified review
Grace L. Business - 22/08/2017

Service is not bad for a four-starred hotel. Staffs' moral is low unfortunately and carpets are worn out. The hotel needs a face lift badly.

AccorHotels certified review
L. W. H. J. Families - 21/08/2017
« Room is large and comfortable »

- It will be nice if stay clearly in the web site that the swimming cap must need it in the swimming pool. - Check in and check out counter need to line up to avoid peoples step in on the queue.

AccorHotels certified review
Ecksang K. Business - 16/08/2017
« Nice and plesant stay »

Grand Mercure is very comfortable to stay, especially providing good service and clean room with nice price.

AccorHotels certified review
Anton Business - 15/08/2017
« One of my very amazing stays »

Thank you so much for wonderful stay in your hotel and thanks that you treat your loyal customers so much

AccorHotels certified review
G. K. Y. Business - 14/08/2017
« Mr »

Pleasant stay

AccorHotels certified review
Song Couples - 13/08/2017
« Song »

Great location which is easy to access by subway still you can enjoy the peaceful night. Reasonable price , clean room and good food. Friendly staff , efficiency during check in . Over all, great experience during our stay at the hotel. For improvement, the hotel may improve the light in the corridor which I am personally don't like that.

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