Hotel - Mercure Bristol Brigstow Hotel
Mercure Hotel Mercure Hotel

Mercure Bristol Brigstow Hotel

4.0/5 1,929 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

All spacious rooms have a large bathroom with shower & a bath incl a TV & heated mirrors! FREE WIFI, mini fridge, TV entertainment system, air comforting, queen size bed, tea/coffee and many rooms have a view of the tree lined boulevard & river.

  • 116 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 6 connecting rooms
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Trouser press in room
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Telephone
    • Direct dial telephone
    • Telephone in bathroom
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,013 reviews

Our guest reviews for Mercure Bristol Brigstow Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,929 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 14/11/2018 TripAdvisor review
« Underwhelming, overpriced »

As others have said , the hotel is in need of a refurb. Aside from the tired rooms however this is not a 4 star hotel. The breakfast is rubbish, a very poor standard for the money also with tables not set and items not replaced... .On a positive note the bed was comfy and the location is great. But way over priced for what it is. Sorry , wont be back., Bristol has much better places for this money

Deborah W. D. Couples - 11/11/2018 AccorHotels certified review
« A good, comfortable, central hotel »

A warm welcome, lovely staff and excellent room allocation - we were just where requested. Despite the weekend activities going on around us in this busy city, we were never bothered by noise either outside or by guests in neighbouring rooms. For me that is absolutely crucial to the comfort of my stay. The only negatives: Parking is rather expensive, but it is central Bristol. And the bed is a little hard for me but we slept well enough despite that.

Mark W. Solo - 11/11/2018 AccorHotels certified review
« Love looking out over the water »

Friendly check in staff who made me feel welcome, I also got a little gift for my loyalty. Room was clean and comfortable but it did not have the soft drinks in the fridge as a privilege room should.

Lucie Business - 11/11/2018 AccorHotels certified review
« Due for refurbishment »

The view over the canal is magnificent. Services OK. The hotel, however, is due for a serious refurbishment. The bathroom in particular is very out dated with broken pieces of equipment and dirt which probably cannot be cleaned anymore. Cleaning could also be better - I would not expect to see spots of previous gust toothpaste on the sink...

Debbie Couples - 11/11/2018 AccorHotels certified review
« Lovely hotel »

Have stayed at this hotel lots of the years - always good......great location and staff always helpful.

Travelling W. Couples - 11/11/2018 AccorHotels certified review
« Good but could be better »

Room great, heating inadequate, bathroom very cold.

Phil G. Couples - 10/11/2018 AccorHotels certified review
« Not worth the money »

Room was not worth the money, and seemed tired particularly the bathroom. It was supposedly a 'privilege' room, but the privilege bathroom product just seemed to be bog standard shower gel

Ratner Business - 10/11/2018 AccorHotels certified review
« Hotel was suitable for my business trip. »

Comfortable, clean room

Lee K. Business - 09/11/2018 AccorHotels certified review
« Nice big and comfortable room. »

Nice big comfortable room with friendly Staff.

Annette Business - 08/11/2018 AccorHotels certified review
« Uncomfortable beds »

The bed was very uncomfortable which lead to poor sleep. I informed reception and they said they’d been told before and that the hotel was having a refurbishment next year. That information didn’t make the bed any comfier or make me sleep better. When housekeeping tidied my room one morning ... they removed my shampoo and conditioner. Reception were informed but not offer of reimbursement was provided.

Doug A. Couples - 08/11/2018 AccorHotels certified review
« Relaxing »

we have stayed here previously and enjoyed the experience. Recent changes to the hotel have made the experience even nicer. The staff were lovely. The breakfast was good. We had an evening meal which was good value for money. We were visiting Bristol to go to a theatre performance and this was the perfect place to stay. When we arrived we were upgraded to the suite at the top of the hotel and that was a great added bonus. Thank you so much for a great stay.

N Couples - 08/11/2018 AccorHotels certified review
« Nice rooms as always. Nothing spectacular but decent enough »

Overall good. I requested extra milk when booking the room and we had plenty provided on both the first and second nights. Even had a late brunch at the onsite restaurant after checking out, which was lovely. A great location and a nice long weekend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil J., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…

P M. Couples - 07/11/2018 AccorHotels certified review
« Absolutely Amazing Stay! »

We were so incredibly impressed with our stay! When I’d booked through the telephone booking service I’d mentioned that we were going to be celebrating my husbands birthday... We got to the hotel before check in time to leave our bag and went for lunch. When we got back we’ll after 2pm, unfortunately the room wasn’t ready so unbeknownst to us, the receptionist upgraded us from the superior I’d booked to a privilege room! We were so happy with the room, it was immaculate and like a luxurious home from home! We also found on the desk a birthday card and chocolates for my husband - such a lovely touch! We loved the room so much that we had to force ourselves to leave for the gig we’d travelled to Bristol for!! We went down and had a lovely cocktail in the bar which had a really nice atmosphere! The next morning we went down for breakfast and the choice of food was really good and it was all delicious!! We will definitely recommend this hotel to everyone and will endeavour to stay there every time we visit Bristol! Thanks to all of the staff for making our stay so special!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Poppy M., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…

James Couples - 07/11/2018 AccorHotels certified review
« Very enjoyable stay »

It was a very nice room and very good facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear james C., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…

Anonymous Couples - 07/11/2018 AccorHotels certified review
« Decent, but not quite as good as it used to be. »

Our Executive Room with river view felt pleadant and familiar. There were a few signs of deterioration (some cracked tiles unnthe bathroom and chipped paintwork), but nothing of great concern. Everything worked, and the housekeeping was good. Dining options gave been dramatically reduced since our previous visits. The dinner menu was extremely limited (we therefore went elswhere, but heard grumbles from fellow guests who didn’t), and the buffet breakfast was frankly poor. The tiny cold selection was crammed onto a very small section of the bar (it used to be a well laid out buffet), the hot dishes were too greasy, and tea and coffee is now from a self-service machine. The Marriott and Radisson Blu are currenlly well ahead. A pity, as we like to stick with the Accor group when we can, but I would have to think very carefully about our nxt visit to Bristol.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David h., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. I was happy to read that overall you had a decent stay in a pleasant room but was very sorry to read that you found the dining experience has deteriorated in regards to previous stays. Please accept my sincerest apologies for this. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Natalie Brentley Front Of h. Manager Mercure Brigstow Hotel H6…

Alison G. Business - 07/11/2018 AccorHotels certified review
« Miss »

Reception staff lovely. Reception and bar area very nice. Room is good, don’t like wooden floors in a hotel room, too noisy. Bathroom well cleaned but tatty in places, black mould in places.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison G., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. I was happy to read that overall you had a decent stay and found the staff to be lovely. I was sorry to read that you found the room not quite up to expectations. Please accept my sincerest apologies for this. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…

John B. Families - 07/11/2018 AccorHotels certified review
« Very good »

As above

Shirley Couples - 06/11/2018 AccorHotels certified review
« good hotel in great location »

Booked a privilege room with river view. Nice large room with complimentary soft drinks and toiletries. We were supposed to have complimentary newspapers but those didn't materialise. Not much of a river view due to trees. Everywhere was clean and tidy and staff were polite and efficient. Location was central to everything and a nice, stroll from the railway station. We would return if the price was right.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S H., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. I was happy to read that overall you liked your room and the amenities within and liked our popular central location, but was very sorry to read that you did not get much of a view and that you papers were not delivered. Please accept my sincerest apologies for this. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Yours Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…

Tim E. Couples - 06/11/2018 AccorHotels certified review
« Good overall but dated hotel with poor breakfast experience »

Bedroom: Furnishings starting to look dated. Provision of USB plugs for charging next to bedhead needs to be urgently considered. Bathroom: Please supply a toilet brush. Shower OK but hardly exhilarating. Breakfast comments: The bar and bar level lighting dominated. It felt like the breakfast buffet was shoved in a corner on a few spare tables. The choice of cold items was very poor. Depressing rather than uplifting start to the day. Redesign the bar so that it can be used as a breakfast buffet and install better day time lighting

Isobel W. Friends - 06/11/2018 AccorHotels certified review
« Weekend break »

Staff very helpful. Room very clean and had everything you would need for a short break

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isobel W., We very much appreciate your comments regarding your stay at the Mercure Bristol Brigstow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Natalie Brentley Front Of House Manager Mercure Brigstow Hotel H6…

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