Hotel - Sofitel Dubai The Palm Resort & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Resort & Spa Hotel

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4.5/5 6,062 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Nearby)
  • Skiing  (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 361 rooms
  • 263 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 5,412 reviews

Our guest reviews for Sofitel Dubai The Palm Resort & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 6,062 reviews
AccorHotels certified review
H Couples - 17/06/2018
« Lovely stay »

Very lovely stay and well looked after- particularly by Lapka!!

AccorHotels certified review
Mr D. S. Couples - 15/06/2018
« Mr David J. S. »

A very quality driven Hotel who looked after our every need in a beautiful setting ,on The Palm , Dubai. The staff were the greatest asset, as they were professional and attentive at all times and looked after our every request in courteous in polite manner and the restaurant standards were exemplary. We loved our short ,but enjoyable stay and I am looking at you other Hotels in Europe as we speak as we were so impressed by the standards in Dubai at the Sofitel. Many thanks from my Wife and I for our enjoyable stay.

AccorHotels certified review
Danilo Couples - 15/06/2018
« Value for money »

Tutto bene. Nessun problema

AccorHotels certified review
Richard G. Couples - 14/06/2018
« Fantastic despite the high prices (water on the beach in particular) »

Overall a wonderful experience, fantastic and invariably extremely friendly staff, Honelyn upstairs in the sports bar deserves a special mention! I expected to pay a lot for the drinks (twice Swiss prices for a pint of beer is acceptable and probably in line with other similar hotels, 4 times Swiss prices for an Aperol Spritz was an unpleasant surprise to be honest), but 30 AED for a small bottle of water on the beach (I think the same bottle costs 1 AED in a supermarket) is ridiculous. My only other issue is the fact that I didn’t receive any Accor loyalty program points/nights for the stay. I know the rules of the program say that points won’t be awarded if the room is booked through a travel agent, but I did spend nine nights in the hotel, and spent a lot of additional money on food and beverages, both via the credit card deposit and when I paid in cash. Disappointing to say the least.

AccorHotels certified review
Paul Couples - 14/06/2018
« Mr »

Very nice hotel

AccorHotels certified review
Stacey-lee K. Couples - 14/06/2018
« Okay »

Most of the staff was really nice, food was okay the hotel seemed fine when we first arrived but later on within our stay we found a few faults

AccorHotels certified review
Lesley H. Couples - 13/06/2018
« Excellent »

Excellent impeccable cservice and cleanliness. Food was terrific.

AccorHotels certified review
David W. Couples - 13/06/2018
« Did not get sea view room requested - waited 11 hours or change room »

Did not get sea view room requested - waited 11 hours to change room. Was charged an additional 20AED per night for 10 nights although we thought we had pre paid for our stay. approx 300AED on bill was listed as Fitness,but was actually for Cabana hire. Asked x3 different concierge 5 times for information on bicycle hire to no avail . After checking out and settling biil - received an email asking for further 480 AED hotel had ‘ forgotton’ to charge us

AccorHotels certified review
Vivek K. Solo - 13/06/2018
« Amazing »

It was amazing !! All your staff greets and have a smile on there face! Great rooms plus the swimming pool is amazing !! Overall great hotel to stay.

AccorHotels certified review
Daniel F. Couples - 13/06/2018
« Excellent holiday »

Over all very happy with hotel and staff clean and fresh did get woken up at 5am by member of staff ringing bell with mistaken room only down side is pool has limited beds around edge of pool and pool has no depth signs

AccorHotels certified review
Anonymous Couples - 13/06/2018
« Nice but could be better »

Amazing hotel. Staff very very courteous always a good morning or good evening from everyone. Room was beautiful but only downside no socket by the long mirror in dressing area and cream and coffee was sparse. Half board buffet tends to be the same every evening and not as good as we had in the Mina al seyahi last year. Porterhouse food was amazing and we wished we’d eaten there every night. Sun beds too close together and no Adult only pool . The Laguna lounge was nice to sit at in evening after dinner and Hani is a credit to the company. Very attentive and efficient.. Definitely a family orientated hotel and would recommend to family but not couples.

AccorHotels certified review
Kristine Friends - 12/06/2018
« Awesome »

Good service, nice people

AccorHotels certified review
Brian Families - 12/06/2018
« Family fab vacation »

Best hotel and absolutely great 5 star service. I have nothing to put this hotel down but just the admiration of their service and everything. Can’t wait to come back again.

AccorHotels certified review
Fay S. Families - 12/06/2018

great roo, lovely staff restaurant by room for breakfast lovely . Chinese good

AccorHotels certified review
Mark. Couples - 11/06/2018
« Shockingly expensive »

When we arrived we asked about paying for an upgrade, very kindly we were upgraded for free. The room was excellent, phones didn’t work but wasn’t really bothered about that. However, the prices for products and services was nothing short of ridiculous. I fully understand that Dubai and the UAE is a Muslim country, we stayed during Ramadan and drinking of alcohol is frowned upon. I can accept that, what I can’t accept is having to pay the equivalent of £6.00 for a can of Coke/Sprite, etc. The equivalent of £6.00 for a bottle of water. If it was some top end brand of water and/or soft drinks then maybe it could be justified but it’s not. Also having to pay a charge for thing like having pillows sprayed. I stay at a lot of 5 star hotels and there is a certain level of things that you automatically expect to be included but with regards to the in room service, toiletries, etc, this might have been the poorest. We have stayed in Dubai before at a desert resort and the food/beverages were much more reasonable and the items/services included were much better.

AccorHotels certified review
Barbara B. Couples - 09/06/2018
« Fabulous holiday »

This was the fourth time of staying in your hotel, and it never disappoints right from Usmond on reception who was so welcoming,to Jaseer from Maui beach restaurant toBurgumia who worked so hard round the pool,these guys are a credit to you,Andrew in Porter House made us welcome in the evenings and took time to explain the menu, Daisy in Meniver breakfast made our breakfast very pleasant, and we cannot forget Christian who,s job is to make people happy! We only have to see his wonderful smile and we felt happy. Hope to see them all again George and Barbara B.

AccorHotels certified review
Tracylee L. Couples - 09/06/2018
« Had a wonderful time, hotel and staff were amazing »

Terrific

AccorHotels certified review
Kishen Families - 08/06/2018
« Amazing family hotel with great facilities »

All staff anf facilities were brilliant

AccorHotels certified review
Gdd Couples - 07/06/2018
« May hotel stay »

Well organised and friendly staff . Clean room with a view of the palm .

AccorHotels certified review
Ellie J. Couples - 07/06/2018
« Amazing! »

Absolutely amazing experience, all of the staff were extremely friendly, would like to especially thank Pinky, Erica and Trisna from Porterhouse for making our dining experience that much more memorable. Couldn’t fault anything in the slightest, thank you so much for such a special holiday, we will definitely be back!

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