Sofitel Dubai The Palm Resort & Spa Hotel

-The Employee attitude and behavior was fantastic and they are willing to help and support the customer. -All hotel Area and places are well clean. ( Except the house keeping for my room was not much good, there some dust below the bed and unfortuently there was a lot of black garden ants on the balcony and the light was not working 4 days without checking with the staff) - The food is good ( need improvements )

We had a wonderful stay at the resort with excellent sea side view and access. Great and caring staff. Everything perfect!

Generally all was a pleasant stay, except for very long waiting time every time we wanted to get our car. One of the days (friday) there was absolute chaos outside, not only we had to wait long, we also had to carry our bags ourselves (there were no attendants to be seen). Also, it was a birthday staycation and none of the staff noticed the birth date. Apart from that all staff we had to deal with were very professional and nice (especially the SPA staff).

Overall great service and food excellent. Room a good size with all amenities.

I recommended the stay at the Sofitel Hotel specially the suites, the reason I chose that it was my sister Birthday celebration and she enjoyed everything there, room, service, chocolate, ballons everything was great. A special thank you for Mr. Nouryal (Guest services Manager). he did a great set up for the birthday celebration and welcoming. appreciate that all of you.

We stayed at your property to celebrate our 4th wedding anniversary and for our 9 months old daughter first staycation. It was an amazing experience and the Team at the resort went over and beyond to make our stay a memorable one. The staff is very attention to details and went over and beyond their duties (chef Mattoo @ Manava...sorry if the name is note accurate.... Prepared at la minute a fruit compote with no sugar for our 9 months old daughter... Boula @ Bottega). As a resident in the UAE we will definitely come back to the resort for staycation and also to enjoy the restaurants.

We were upgraded in our room upon arrival and we were given a beautiful suite, we felt really special. The staff who looked after us were amazing. Would recommend this hotel to anyone. 5 stars in my book.

Only problem was that our son had to sleep on a sofa, we where offered a bed for him but told it would cost us, a bit of disappointing start to what was a fabulous holiday

What treat simply stunning hotel

We stayed in a luxury palm view room, which was overlooking the front swimming pool. the room was lovely, the staff were polite, friendly and helpful. We had an amazing holiday, and I am booking to come next year with my family.

It's always a pleasure staying with you, it's been a fourth consecutive stay with you and we will be returning every year Thank you for looking after us so well

The hotel was out of this world. The resort was always spotless and you could have spent all your time there. The rooms were incredible and again always spotless. The staff couldn't do enough for you. Each and every member of staff I came across were very polite, friendly and helpful. The pool area was lovely and the staff around the pool were very customer friendly and couldn't do enough for you. The food was amazing and all the different restaurants had a lot of options to choose from. I would stay here again in a heartbeat. Thank you Sofitel!

Check-in on the first day was arranged for a room has no balcony (and the entire hotel only the corner of the room has no balcony), children see other rooms have a balcony, you can enjoy the scenery was sitting on a couch to the balcony, very pretty. Especially for this, the second day morning take children to the front desk requirements change a room with a balcony, the front desk of a white reception name (ROBBIE) attitude is very arrogant, may have been hostile to Chinese itself and our English is not fluent, direct said yesterday at how do not say, now just to ask. We said we didn't have any other rooms with balconies. The front desk did not look at the computer, and said that it was all occupied now, no change. We said someone would check out today, he said how you knew someone would check out. We say that all these rooms are not going to be all right today? The white man looked straight at smallpox, and he ignored us. The standoff is about half a minute or so, and the rest of the reception will be there, or you'll have breakfast, and we'll arrange it for you now, and come over for breakfast. After breakfast, we went to the front desk. The receptionist in the round field was absent, and we had to find ROBBIE again. He had a deliberate act of amnesia, asking us directly what we were up to. We can only repeat the request for a change of room. He is still arrogant and says, no, you are waiting in the room. You can change it. We said we were going out downtown now, not to be left in the room. He said that you put all your luggage in the lobby, Ask if you can be sure you can change your room. Let's say that if we can't change our room in the afternoon, what about our luggage? He said you're going to move back into the room, and no one's going to steal it, you can't tip. He was so angry that he could not speak. We live in so many international five stars, this sofitel gives us a very bad impression.

Hi The whole family had a great time and we can't wait to come back and stay... Hopefully over the Christmas period!!!