Hotel - Sofitel Dubai The Palm Resort & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Resort & Spa Hotel

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4.5/5 5,510 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Nearby)
  • Skiing  (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 361 rooms
  • 263 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 4,899 reviews

Our guest reviews for Sofitel Dubai The Palm Resort & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 5,510 reviews
AccorHotels certified review
Elizabeth Families - 19/02/2018
« Perfect relaxation »

The holiday was just when I wanted. Lovely to have the beach as well as a selection of clean pools. I loved the Spa where Aladisa gave me the best pedicure/manicure I have ever had. The shuttle bus was so useful, clean and punctual. Lots of good restaurants. I especially liked that the hotel was not a huge high rise.

AccorHotels certified review
Jawdat J. Friends - 19/02/2018
« Wonderful »

The service was high standard in addition to relaxing atmosphere and warm welcome at reception

AccorHotels certified review
Juliette Families - 18/02/2018
« Amazing relaxing family holiday »

The resort is beautiful and very relaxing. The service is amazing, the choice of restaurants and he quality of food is brilliant. The room was big and the bed so comfortable! Unfortunately can’t comment on the spa or fitness club as we spent our time on the beach or swimming pools (all brilliant for children)

AccorHotels certified review
B J. W. Couples - 17/02/2018
« Mr B J w. »

just perfect weather for the 4 days stay with you food choice ok but could have been more choice.....yours 6-7 out of 10 where as stayed at Westin, Jumeirah Beach and Jumeirah Zabeel Saray hotels and their would rate choice 8-9 out of 10

AccorHotels certified review
Normy C. Couples - 17/02/2018
« Not happy from get go »

I booked online with all details etc prior to departing my country. Credit card details were submitted and an online confirmation given to me. Upon arrival the reception person advised me I had not paid even though I had an email stating I had nothing to pay as I was paid up. I had also booked an early check in but given I was in a tug of war about whether I paid or not, this was a waste of money as I was there for over an hour. The reception person then asked me to prove I had paid but given I was overseas could not access my bank details from my phone. To make things worse he said whilst I booked at a certain dollar amount, AUD to Dirham, that the exchange rate was now higher and I had to pay an extra $300 aud at check in. He also advised me that the online book in system was flaud and he had had numerous visitors arrive thinking they had paid. After all this and given this was my honeymoon I did not want to spend any more time in that reception area. I had all the emails from my online booking but it was useless at reception including confirmation of payment and total amount paid in $AUD. Dubai is a wonderful city for my first trip however I will be staying at Atlantis or in the main city in the future as my Sofitel experience is not one which I care to remember. I’m not sure who these surveys go to or whether a response is forthcoming however if in fact your book in system is flaud, fix it. Other than that the hotel is great but for my short stay was not happy.

AccorHotels certified review
William T. Couples - 16/02/2018
« Very enjoyable »

Excellent in every aspect- very friendly staff, lovely accommodation and food. Only real negative was the pool which was freezing cold.

AccorHotels certified review
H S. Families - 15/02/2018
« Mr »

Fantastic hotel very friendly staff

AccorHotels certified review
J. H. Families - 15/02/2018
« Nice hotel, poor service »

The hotel is really nice, but the service we experienced did not live up to a 5 stars hotel. We had the feeling that there were especially lacking staff in all restaurants

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Sofitel Dubai The Palm Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the challenges encountered and prevent future occurrence. Again, we thank you for sharing your feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

AccorHotels certified review
Warren Business - 14/02/2018
« Fantastic, we had a very enjoyable experience. »

The staff and accommodation was first class - the food was excellent - and the facilities very clean. Service from all of the staff was brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for making Sofitel The Palm your resort of choice. We look forward to welcome you back soon! Sincerely, Guest Experience Team Sofitel The Palm, Dubai

AccorHotels certified review
Anonymous Couples - 14/02/2018
« Wonderful »

Very helpful and friendly staff. The hotel was spotless and we had a very relaxing and lovely time as on previous visits.

AccorHotels certified review
K. V. Families - 14/02/2018
« good »

its good place to stay

AccorHotels certified review
Simon B. Couples - 14/02/2018
« Excellent »

Service amazing

AccorHotels certified review
Celine Couples - 13/02/2018
« Amazing resort on the Palm Jumeirah. »

Very welcoming hotel staff, with smile and genuine sense of pleasing customers.

AccorHotels certified review
Mark B. Couples - 13/02/2018
« A comfortable pleasant relaxing stay »

I have visited Dubai around 7 times in the last 11 years and overall customer service quality of the hotels and food provided was a very high standard... This visit however I was disappointed in the extremely HIGH prices of alcohol water and food around the hotel plus now 5%vat ... this made our trip to Dubai not as enjoyable as the vast expense was always a factor £25 for 2 alcoholic drinks is ridiculous.... In my opinion if this trend continues I can see dubai's tourist trade slowing down considerably as the huge amount of money needed to have a good time is not justified..

AccorHotels certified review
Stan B. Couples - 13/02/2018
« Attention to detail and focused customer service - had great 3 day stay »

Great pool and facilities, lovely clean beach. Very comfortable room, good food. and service. We were very impressed with the hotel staying on a half board 3 day package and will definitely return.

AccorHotels certified review
John V. C. Families - 13/02/2018
« Great for a family holiday with baby »

We enjoyed the pool facilities, the buffet food, and the Porterhouse. The soft drinks and water were very expensive to be honest. As I mentioned in my Trip Advisor review, Burjumia, is a real asset to your hotel. He took brilliant care of us everyday at the poolside. Our 6 month old daughter loved him, and seeing her smiles when she saw Burjumia really helped make out holiday. Please pass along our comments, tell him we are Annie’s parents.

AccorHotels certified review
Jarik Families - 11/02/2018
« Amazing from check in to check out »

Great team, great service, great hotel. We enjoyed a few days of leisure at the property and enjoyed spa, restaurants and beach. We will come back

AccorHotels certified review
Fadi K. Families - 11/02/2018
« Amazing staff »

It was an amazing weekend at your hotel

AccorHotels certified review
Reem Families - 11/02/2018
« So bad »

The service was soooo bad I arrived 12:07 am waited for an hour for a room + it was my birthday and no one from the reception even said happy birthday although i told them its my bday just 7 minutes ago would u at least give me my room Second day kept calling for more than 3 hours only to get the comlimentry water cause they eaned my room and didnt put water so i exactly called 5 times for more than 3 hours no one brought water! I even told them at least apologize or at least all hotels around the would would appreciate u and brings a cake or chocolate!yes the brought me a box of chocolates after me telling me them more than 3 times(shameful) so unprofessional

AccorHotels certified review
Anonymous Families - 08/02/2018
« Wonderful time with excellent service! »

Our family had a wonderful stay at Sofitel the palm. Staff were excellent - very attentive and helpful, meals were delicious. Very impressed with the room service kids meals - delicious home cooked style. Kids club was great and we loved the heated pools.

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