Hotel - Sofitel Dubai The Palm Resort & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Resort & Spa Hotel

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4.5/5 5,748 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Nearby)
  • Skiing  (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 361 rooms
  • 263 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 5,154 reviews

Our guest reviews for Sofitel Dubai The Palm Resort & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 5,748 reviews
TripAdvisor review
L3428FZsuzannes Couples - 20/04/2018
« R&R after a European Vacation »

Beautiful Hotel/Resort Having seen the Palm being constructed back in 2005 we decided we had to stay there. Great place to rest and relax - a bit far from everything else though. Dining in a bit on the expensive side!

AccorHotels certified review
Visitor Friends - 19/04/2018
« Overall nice stay. Room cleaning service was not on par »

Enjoyed everything. Lounge, concierge and staff. The house keeping service was very disappointing. Room not cleaned well for the 3 days we stayed there and we were not happy with the house keeping.

AccorHotels certified review
Tarek Families - 18/04/2018
« Just perfect »

I want to thank to Mrs Sarah laurent Mr lachene

AccorHotels certified review
Piluntana C. Couples - 18/04/2018
« Amazing service »

Warming welcome

AccorHotels certified review
Laila Couples - 18/04/2018

Rest but high price

AccorHotels certified review
Hc1 Families - 18/04/2018

Hi there we enjoyed our trip to Sofitel. Room and view were lovely. One thing that was not as good as Jumeriah hotels is the happy hours. We found the Sofitel to be much shorter and not as good value. Shame as apart from that, it was a good experience. Would also be nice to have complimentary water around the pool like the Jumeriahs. Finally, buffet was good but not as extensive as some.

AccorHotels certified review
Georg Families - 17/04/2018
« It's a nice resort but it could be anywhere in the world. »

Diner buffet was not very well. Food was ok, but very loud and seating not too comfortable. It felt like a factory.

AccorHotels certified review
Jonathan Families - 16/04/2018
« Not up to the Brands Reputation »

Disappointing. We are loyalty members higher tiers and therefore expected better service and staff training as we have experienced many Sofitel's the world over. Spa was generally very good although one of our party were told they would have the same therapist on the next appointment and was given someone different not a big thing but no mention was made even on arrival. Tables were slow to be cleared at breakfast and not cleaned properly. Concierge were terrible and no help at all before we arrived. Basically saying that any request we made was not in there ability to arrange including booking restaurants either internally or externally. We booked them ourselves in the end. Swimming pool was dirty! Unforgivable. To see plasters etc in the bottom of the pool is not OK! Room was cleaned to usual standard. Although we received no turn down service one evening. Shower gels were in short supply some days. I think it is more a question of training staff properly to overcome these issues. The Hotel generally was in good state of repairs. Although some of the restaurants were closed and no mention of this was made before we arrived. Very disappointing that not even half points are given for staying at Sofitel's when booked through any other method than through Accord website.

AccorHotels certified review
Jozef R. Couples - 15/04/2018
« Great week in Sofitel Palm. »

Staff is amazing,good job guys!!!!Room service,food,wifi,beach,spa,gym,bell boys...etc....works very very well...Great experience.. Looking forward to come back again.

AccorHotels certified review
D. F. Families - 15/04/2018
« Nice Hotel, nice location, Service to be improved »

The Hotel is a very nice one with beautiful rooms in a fantastic location. Beach is also nice and provides a beautiful view on the skyline of Dubai Marina. Service may give room for improvement. It starts with breakfast service, restaurants and does not stop with guest services. To avoid misunderstandings: all are helpful ad at the end you get what you ask for. But it seems that most of the staff is hardly trained to service in a 4 Star Superior Hotel.

AccorHotels certified review
Andrew B. Families - 15/04/2018
« Very high standard »

Overall very high standard

AccorHotels certified review
C. M. Couples - 14/04/2018
« If you want sun, sand and service with a smile this is the place to stay. »

A superb hotel with amazingly attentive staff who made us feel welcome from the moment we stepped through the door. The hotel was spotlessly clean and modern. We really appreciated the ironing facilities the coffee and tea facilities and the bottled water supplied in the room. It would make hairdrying easier if a mirror was placed near a plug, as I had to dry my hair using the mirror behind the shelves. We ate in almost all the restaurants and the food was of good quality especially in the Porter House and World Eatery, however drinks were very expensive. We ate breakfast inside daily as the birds outside made the experience unpleasant, at a previous hotel we have stayed at they had a bird of prey handler whose presence with his hawk morning and evening eradicated the bird problem completely. The beach and towel staff were so helpful and couldn’t do more to find you the bed you wanted. However as the beach got busy people could be seen looking for sun beds which I am sure would be quite annoying when daily several beds had towels on them and no occupants as they disappeared for most of the day leaving the beds unused by them or unavailable for anyone else’s use. The checkin staff and concierge were very helpful and nothing was too much trouble. Thankyou for making our stay so fantastic, we hope to be back before too long.

AccorHotels certified review
Niamat S. Couples - 13/04/2018
« An amazing getaway »

I would firstly like to thank everyone who helped manage expectations and gonover and beyond to make our trip spectacular. The staff were friendly, consistent, always smiling, on hand, polite and making sure everything was perfect. I would like to mention an individual called Talaruj who went over and beyond for me and my wife. A free upgrade was provided from a juniour room to a beach suite which was right infront of the beach and it was perfect and we were surprised with a nice gift in our room on return from a day out. The location and destination was perfect, staying on the palm and at the sofitel hightened the amazing experience. The hotel was clean and tidy at all times, there was always staff available and hands on. The food and breakfast was just perfect with soo much variety and tastes perfect. You can have breakfast in the sun aswell. I very very speechless and in awe of this place and I am now a great advocate and also will reccommend any family members or friends who want to have an amazing trip on the palm in dubai to go to Sofitel Palm Resorts and Spa.

AccorHotels certified review
Matthew D. Business - 13/04/2018
« very nice »

i found it very relaxing and enjoyable

AccorHotels certified review
Nils Couples - 11/04/2018
« Lovely Holiday »

perfect service - especially at checking, awesome spa area, nice restaurant locations, room for improvement with desserts and fruits at dinner + breakfast (higher variation of food, fruits very focussed on "cheap" melons, no exotic fruits eg passion-fruits and grapes offered)

AccorHotels certified review
Robin B. Families - 11/04/2018
« Incredible hospitality from the minute we arrived... »

We had a lovely time although we had to ask for change of room as our first one was well below par. Thankfully staff were fantastic and moved us next day.

AccorHotels certified review
R B. C. G. S. F. Families - 10/04/2018
« Everything was excellent only housekeeping in the rooms could have been a little better »

As above everything was superb the hotel the food the outdoor facilities etc

AccorHotels certified review
Jonathan F. Business - 10/04/2018
« Wonderful and luxurious »

I felt like I was always the number one priority for the staff which is what I look for when I book a luxury hotel as well as the immersive decorations and atmosphere. The one thing that I was not pleased with was the shuttle busses. They were old and beat up. I was very disappointed and angry and only used taxies after that. They shouldn't even be offered in that condition. I expected better.

AccorHotels certified review
Eva Families - 10/04/2018
« super »

super

AccorHotels certified review
Anonymous Families - 10/04/2018
« Very very good service, fantastic staff »

Lovely hotel, great staff and beautiful surroundings.

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