Sofitel Dubai The Palm Resort & Spa Hotel

I want to thank to Mrs Sarah laurent Mr lachene

Warming welcome

Rest but high price

Hi there we enjoyed our trip to Sofitel. Room and view were lovely. One thing that was not as good as Jumeriah hotels is the happy hours. We found the Sofitel to be much shorter and not as good value. Shame as apart from that, it was a good experience. Would also be nice to have complimentary water around the pool like the Jumeriahs. Finally, buffet was good but not as extensive as some.

Diner buffet was not very well. Food was ok, but very loud and seating not too comfortable. It felt like a factory.

Disappointing. We are loyalty members higher tiers and therefore expected better service and staff training as we have experienced many Sofitel's the world over. Spa was generally very good although one of our party were told they would have the same therapist on the next appointment and was given someone different not a big thing but no mention was made even on arrival. Tables were slow to be cleared at breakfast and not cleaned properly. Concierge were terrible and no help at all before we arrived. Basically saying that any request we made was not in there ability to arrange including booking restaurants either internally or externally. We booked them ourselves in the end. Swimming pool was dirty! Unforgivable. To see plasters etc in the bottom of the pool is not OK! Room was cleaned to usual standard. Although we received no turn down service one evening. Shower gels were in short supply some days. I think it is more a question of training staff properly to overcome these issues. The Hotel generally was in good state of repairs. Although some of the restaurants were closed and no mention of this was made before we arrived. Very disappointing that not even half points are given for staying at Sofitel's when booked through any other method than through Accord website.

Staff is amazing,good job guys!!!!Room service,food,wifi,beach,spa,gym,bell boys...etc....works very very well...Great experience.. Looking forward to come back again.

The Hotel is a very nice one with beautiful rooms in a fantastic location. Beach is also nice and provides a beautiful view on the skyline of Dubai Marina. Service may give room for improvement. It starts with breakfast service, restaurants and does not stop with guest services. To avoid misunderstandings: all are helpful ad at the end you get what you ask for. But it seems that most of the staff is hardly trained to service in a 4 Star Superior Hotel.

Overall very high standard

A superb hotel with amazingly attentive staff who made us feel welcome from the moment we stepped through the door. The hotel was spotlessly clean and modern. We really appreciated the ironing facilities the coffee and tea facilities and the bottled water supplied in the room. It would make hairdrying easier if a mirror was placed near a plug, as I had to dry my hair using the mirror behind the shelves. We ate in almost all the restaurants and the food was of good quality especially in the Porter House and World Eatery, however drinks were very expensive. We ate breakfast inside daily as the birds outside made the experience unpleasant, at a previous hotel we have stayed at they had a bird of prey handler whose presence with his hawk morning and evening eradicated the bird problem completely. The beach and towel staff were so helpful and couldn’t do more to find you the bed you wanted. However as the beach got busy people could be seen looking for sun beds which I am sure would be quite annoying when daily several beds had towels on them and no occupants as they disappeared for most of the day leaving the beds unused by them or unavailable for anyone else’s use. The checkin staff and concierge were very helpful and nothing was too much trouble. Thankyou for making our stay so fantastic, we hope to be back before too long.

I would firstly like to thank everyone who helped manage expectations and gonover and beyond to make our trip spectacular. The staff were friendly, consistent, always smiling, on hand, polite and making sure everything was perfect. I would like to mention an individual called Talaruj who went over and beyond for me and my wife. A free upgrade was provided from a juniour room to a beach suite which was right infront of the beach and it was perfect and we were surprised with a nice gift in our room on return from a day out. The location and destination was perfect, staying on the palm and at the sofitel hightened the amazing experience. The hotel was clean and tidy at all times, there was always staff available and hands on. The food and breakfast was just perfect with soo much variety and tastes perfect. You can have breakfast in the sun aswell. I very very speechless and in awe of this place and I am now a great advocate and also will reccommend any family members or friends who want to have an amazing trip on the palm in dubai to go to Sofitel Palm Resorts and Spa.

i found it very relaxing and enjoyable

perfect service - especially at checking, awesome spa area, nice restaurant locations, room for improvement with desserts and fruits at dinner + breakfast (higher variation of food, fruits very focussed on "cheap" melons, no exotic fruits eg passion-fruits and grapes offered)

We had a lovely time although we had to ask for change of room as our first one was well below par. Thankfully staff were fantastic and moved us next day.

As above everything was superb the hotel the food the outdoor facilities etc