Hotel - Sofitel Dubai The Palm Resort & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Resort & Spa Hotel

4.5/5 6,374 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 594.90 AED Non member rate
From 535.41 AED Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Pedal boat
    • Private beach (Nearby)
  • Skiing  (Nearby)
    • Downhill skiing
    • Ski hire facilities

Catering

  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

  • 361 rooms
  • 263 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 5,688 reviews

Our guest reviews for Sofitel Dubai The Palm Resort & Spa

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 6,374 reviews
Anonymous Couples - 14/08/2018 AccorHotels certified review

The service was second to none and we thoroughly enjoyed our stay

Vanessa M. Families - 14/08/2018 AccorHotels certified review
« The most perfect of stays »

Everything was perfect. On arrival, we met the very charming and helpful duty manager Ahmed Soliman, who upgraded us to a beach suite and could not have been more helpful. I also spoke to him to arrange a birthday cake for my daughter, which was a lovey touch, and again, he gave us the very best of service. Dennis took us to our room on a buggy. The room was superb and Dennis was also very helpful and recognised us throughout our stay. Staff at your hotel are just fabulous! Everything about Sofitel the Palm is just perfect and nothing is too much bother for the staff. Breakfast was a daily feast and staff walking around the hotel always greet you and are courteous. Farge (of Farqe) on the beach was entertaining and lovely and the man in the towel cabana remembered our room number every day. We ate a Moana too (once for dinner and another time for all you can eat sushi) and it was perfect. I simply cannot fault the place and would not want to. Such beautiful and relaxing surroundings. We also took a speed boat tour from the jetty and would recommend it to anyone. We would made to feel like royalty and I will look forward to coming back again and to staying at other Sofitels throughout the world. My only one negative comment is that I think you should make a rule that guests cannot reserve sun loungers around the pool before breakfast. Only on the first day, when we arrived at 8am, were we able to get a sun lounger by the pool, as they were always all reserved by 9.30am (and some people didn't use them all day), but then there is always the lovely beach to enjoy. Bravo, Sofitel, an absolute triumph!

Maria W. Couples - 14/08/2018 AccorHotels certified review
« Mrs »

The rooms were of a very high standard and the service and cleanliness of the room was immaculate. The restaurants we didn't really eat at except for our last night. Unfortunately we went to the buffet and it was Asian theme night . We didn't enjoy the food at all and felt it was of poor quality both my husband and myself felt sick that night. Apart from that the pool facilities and pool attendants gave us excellent service. We would definately stay there again.

Zahid Families - 14/08/2018 AccorHotels certified review
« Very decent »

The only concern was when there were 2 staff members amd would only semd one bathrobe each time especially when I told them on a couple of occasions to send 2. However, the staff were very welcoming and go the extra mile for their customers. So I would definetely recommend them and am already looking forward to going back.

Alexandru Couples - 14/08/2018 AccorHotels certified review
« Nice and pleasant experience »

Great A/C, people very helpful and friendly. One of the things that were dissapointing was the opening times for the pool and beach area. As during the day we were out visiting and exploring Dubai we hopped to be able to enjoy the pool in the evening/night. We were on a short holiday that would have been our only time to relax, but the pool closed by 20.00 (probably for security purposes) but still it would have been a lot more better if we would have had the time to enjoy the pool. During the day was unexpectedly full, and in the evening/night no access.

A. Friends - 14/08/2018 AccorHotels certified review
« Relaxing environment »

Very polite staff Quiet environment beautiful design

Usman M. Families - 14/08/2018 AccorHotels certified review
« Brilliant »

Our stay as a family was brilliant. Polite staff. Beautiful views. Good service.

Mutaz Couples - 13/08/2018 AccorHotels certified review
« Bad Service »

The hotel facilities and rooms was so clean and very nice, but unfortunately with very bad service. the check in process takes long time, also even when I booked a smoking room I had to use a water glass as ashtray, I tried to Call the room service by dialing zero it takes long time to get answered while sometimes no body answer at all. at first day I lost my valet card and it takes too long time to have another card. when check in the receptionist asked to hold 1000 dirham as deposit but when I check out they charge me for the total amount and they refund the 1000 which it may takes 3 weeks for refund, I am curious why hold this amount if you not gonna use it!!! I needed to walk from the pool area to the rooms from the lobby why you just not open the side doors which located near the elevator. Finally I booked a room with sea view but I didn't get any view at all .

Roy Couples - 13/08/2018 AccorHotels certified review
« Beautiful hotel but service must be enhanced »

Room and view were lovely. Food at the hotel restaurants was not impressive , service was not up to the standard in few instances. The hotel did not have an adult only quiet area. Everything was overpriced

Val Families - 12/08/2018 AccorHotels certified review
« good »

good

Abdalla Families - 12/08/2018 AccorHotels certified review
« Amazing,fantastic,neatly displayed »

Very quiet and the bed is very comfortable

Ahmad Families - 12/08/2018 AccorHotels certified review
« Staying with kids?? then Sofitel Dubai The Palm Resort & Spa ! »

Wonderful!! I stayed for 2 nights with my wife and 2 kids (6 & 3 y/o) and I would like to start talking about our amazing experience from the end, so after checking out we forgot to tell the reception to send somebody to bring our luggage from the room and we realised only after a 2 hours ride back to our home in Abu Dhabi that we left our bags in the room!! I called the hotel then I received a call from the duty manager to tell me that they will send the bags to my home free of charge! :) So starting by the Check-in we arrived at 10 in the morning and the process took 5 minutes, we booked a Junior suite but got upgraded to a beach suite room which is bigger (thanks to duty manager Ahmed Soliman), we went to the kids club until our room get ready and OMG it looks like a nursery with 3-4 staff available and engaging in every activity, everything was organized and there were activities for all ages from coloring/reading, toys, stories to PS4 and cinema yes cinema!! All the staff in the kids club were so nice esp. "Durya", 40 minutes later, reception called to tell us that our room is ready. The suite was big enough for us with a separate living room, 2 TVs, and a big balcony. There were many pools (4 or 5) in different places of this big resort and every pool was completely different than the other; one with slides, one with a waterfall, one with goals/net and the main big pool with a jacuzzi which was the most crowded. Spa facilities were fantastic, and I booked a whole body massage therapy for my wife and she liked it sooo much, the only thing was that she heard another guest who finished doing the same therapy saying to the lady at the reception that she didn't have her hair massage done as part of the therapy and she was given an extra 30 minutes for free but my wife was hesitant to ask! Our booking was half board, we took our breakfast and dinner at Manava restaurant, food quality and varieties were good, they give guests vouchers for the food which is, in my opinion, was inconvenient as guests suppose to carry the voucher every time they want to take their dinner or lunch. Overall it was an exceptional experience at Sofitel and I would highly recommend this resort for families.

Michael G. Families - 12/08/2018 AccorHotels certified review
« It was excellent »

We had a great time at the hotel. It was very relaxing

Michael A. Families - 12/08/2018 AccorHotels certified review
« Absolutely delightful! »

It was a relaxing and restful experience. The presedential suite was amazing and all the staff were highly friendly and helpful.

Matt D. Couples - 12/08/2018 AccorHotels certified review
« Mr Matthew D. »

Everything was amazing, nothing is too much trouble and the service was excellent.

T. T. Families - 11/08/2018 AccorHotels certified review
« Amazing »

There is nothing more to ask for. Everything was perfect.

R. B. Couples - 09/08/2018 AccorHotels certified review
« Mr. R. B. »

A wanderful first class experience

Mya Families - 08/08/2018 AccorHotels certified review
« Amazing »

Our stay at the Sofitel was exceptional. All the staff work very hard.

Costa Couples - 08/08/2018 AccorHotels certified review
« Wow »

It was amazing

Zeinab A. Solo - 07/08/2018 AccorHotels certified review
« amazing stuff, quiet hotel and brilliant room »

Staying at your hotel for one night was my ultimate need . i need to relax after a long month of headache at work and i really enjoyed .

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