Sofitel Dubai The Palm Resort & Spa Hotel

Very polite staff Quiet environment beautiful design

Our stay as a family was brilliant. Polite staff. Beautiful views. Good service.

The hotel facilities and rooms was so clean and very nice, but unfortunately with very bad service. the check in process takes long time, also even when I booked a smoking room I had to use a water glass as ashtray, I tried to Call the room service by dialing zero it takes long time to get answered while sometimes no body answer at all. at first day I lost my valet card and it takes too long time to have another card. when check in the receptionist asked to hold 1000 dirham as deposit but when I check out they charge me for the total amount and they refund the 1000 which it may takes 3 weeks for refund, I am curious why hold this amount if you not gonna use it!!! I needed to walk from the pool area to the rooms from the lobby why you just not open the side doors which located near the elevator. Finally I booked a room with sea view but I didn't get any view at all .

Room and view were lovely. Food at the hotel restaurants was not impressive , service was not up to the standard in few instances. The hotel did not have an adult only quiet area. Everything was overpriced

good

Very quiet and the bed is very comfortable

Wonderful!! I stayed for 2 nights with my wife and 2 kids (6 & 3 y/o) and I would like to start talking about our amazing experience from the end, so after checking out we forgot to tell the reception to send somebody to bring our luggage from the room and we realised only after a 2 hours ride back to our home in Abu Dhabi that we left our bags in the room!! I called the hotel then I received a call from the duty manager to tell me that they will send the bags to my home free of charge! :) So starting by the Check-in we arrived at 10 in the morning and the process took 5 minutes, we booked a Junior suite but got upgraded to a beach suite room which is bigger (thanks to duty manager Ahmed Soliman), we went to the kids club until our room get ready and OMG it looks like a nursery with 3-4 staff available and engaging in every activity, everything was organized and there were activities for all ages from coloring/reading, toys, stories to PS4 and cinema yes cinema!! All the staff in the kids club were so nice esp. "Durya", 40 minutes later, reception called to tell us that our room is ready. The suite was big enough for us with a separate living room, 2 TVs, and a big balcony. There were many pools (4 or 5) in different places of this big resort and every pool was completely different than the other; one with slides, one with a waterfall, one with goals/net and the main big pool with a jacuzzi which was the most crowded. Spa facilities were fantastic, and I booked a whole body massage therapy for my wife and she liked it sooo much, the only thing was that she heard another guest who finished doing the same therapy saying to the lady at the reception that she didn't have her hair massage done as part of the therapy and she was given an extra 30 minutes for free but my wife was hesitant to ask! Our booking was half board, we took our breakfast and dinner at Manava restaurant, food quality and varieties were good, they give guests vouchers for the food which is, in my opinion, was inconvenient as guests suppose to carry the voucher every time they want to take their dinner or lunch. Overall it was an exceptional experience at Sofitel and I would highly recommend this resort for families.

We had a great time at the hotel. It was very relaxing

It was a relaxing and restful experience. The presedential suite was amazing and all the staff were highly friendly and helpful.

Everything was amazing, nothing is too much trouble and the service was excellent.

There is nothing more to ask for. Everything was perfect.

A wanderful first class experience

Our stay at the Sofitel was exceptional. All the staff work very hard.

It was amazing

Staying at your hotel for one night was my ultimate need . i need to relax after a long month of headache at work and i really enjoyed .