Hotel - Sofitel Dubai The Palm Resort & Spa
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Sofitel Hotel

Sofitel Dubai The Palm Resort & Spa Hotel

The Palm Jumeirah  East Crescent road 
55558  DUBAI
UNITED ARAB EMIRATES

4,574 reviews
TripAdvisor Rating Based on 4,574 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Nearby)
  • Skiing (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 361 rooms
  • 263 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 3,882 reviews

Our guest reviews for Sofitel Dubai The Palm Resort & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,574 reviews
AccorHotels certified review
Peter D. Families - 17/07/2017
« A great relaxing resort »

I was only with you for 2 nights and had a most enjoyable time.

AccorHotels certified review
Calum K. Families - 17/07/2017
« Short Break »

Having stayed in the Sofitel on the Palm on two previous occasions we knew we wouldn't be disappointed with the experience. Being selected as 'Guests of the Day' was more than we could ever have hoped for and we felt extremely lucky and privileged for being singled out. The upgrade to a privilege suite with both sea and palm view, plus the use of Club Millésime was the icing on the cake. All the staff were extremely friendly and always greeted you with a cheery smile wherever we went throughout the resort; however, this was surpassed by the staff in Club Millésime where we were made to feel like VIPs. We have visited several hotels in Dubai during our trips but this hotel is by far our favourite and will alway be our first choice should we return. The only one regret we have is that we only had time to spend 3 nights at this wonderful hotel/resort - thank you for making us feel special.

AccorHotels certified review
Sam E. Couples - 17/07/2017
« its wondefull hotel  »

i love everything in this hotel

AccorHotels certified review
Khaled A. Couples - 17/07/2017
« It was really great »

The room was always cleaned by house keepings and front desk employees were always helpful and gentle. All staff were nice and polite

AccorHotels certified review
Nathan M. Couples - 17/07/2017
« Amazing »

Stay was lovely. Amazing helpful staff. Food was exquisite and the overall experience is one I shall repeat at Sofitel The Palm Dubai again in the future !!

AccorHotels certified review
Jessica Friends - 16/07/2017
« beautiful hotel great staff »

Very relaxing. The staff were very friendly the food in all the restaurants we ate in was beautiful.

AccorHotels certified review
Jennifer B. Friends - 16/07/2017
« Great short break with friends »

Transfers booked through the hotel were great. Sherrin was our driver who was welcoming and gave us some tourist information about landmarks on our way to the hotel. Check in was busy and the whole process took too long. Maybe you should sit guests down and provide a drink of choice. I had emailed the hotel before our arrival and made it aware this was my 30th birthday trip. Attention to this would of made it more special. Room was big in size and very clean. Bed was so comfortable. Food in porterhouse was outstanding! We stayed for 4 nights and went here twice. Happy hour drinks are a good idea! The Chinese was also great service! The fish restaurant was unbelievable. Service, ambience and food could not be faulted. We purchased a cabana for 3 days at a cost of 1800 dirum. We were not made aware of the benefits on our first day. We didn't know you could order lunch and drinks of your choice. This is a good service but is slightly over priced!

AccorHotels certified review
Sheryl F. A. Couples - 16/07/2017
«  Sheryl from Australia »

I found our stay to be an extremely positive one. The staff were more than helpful. The room and facilities were very much to our satisfaction. I would not hesitate in recommending it to others.

AccorHotels certified review
Samantha Couples - 16/07/2017
« Mrs »

Couldn't be more perfect

AccorHotels certified review
Abu L. Families - 16/07/2017
« Good »

good

AccorHotels certified review
Sam F. D. Families - 14/07/2017
« Great Place with Excellent Service »

1- Very nice accommodations 2- Huge rooms 3- Super friendly staff 4- Very nice pool

AccorHotels certified review
Lisa H. Families - 14/07/2017

The best hotel by far I have ever stayed at, the staff were amazing and the facilities are out of this world , will definitely be back

AccorHotels certified review
Pam T. Families - 14/07/2017
« Amazing hotel »

Thus is my second time at Sofitel. The location is so relaxing. The choice of restaurants are brilliant & food is exquisite. The staff are all so attentive, professional and very courteous.

AccorHotels certified review
Kristian Families - 14/07/2017
« Beautiful hotel with very service oriented staff  »

The Sofitel the Palm is a beautiful hotel where the public area outside with the pools, palms and gardening looks magnificent. The reception area is also looking stunning. We had a junior suite for our family of four with two kids (8+12years). The room was beyond our expectations and looked very nice with enough space for us for the 10days we stayed there. The visual experience of the hotel premises is really good. The service level is top notch. Everything gets fixed and followed up, and the staff is friendly and helpful. Only one feedback here on replying on emails before our stay, some of my emails were not answered. Services that we used: Gym - The gym is excellent with new Technogym equipment and enough dumbbell weights. Good space and decent air, sea view and helpful staff. Pool outside - This needs more highlighting: The pool is cooled! That's a major positive spec, especially in the summer with 43c degrees in the air. This does all the difference, as you can really cool down here. The pools are clean, large enough and deep enough. Beach and sea - The sand is a bit hard, but I guess that comes from the fact that it's artificial made like that to stay in place. Enough sunbeds for those who prefer the beach. The sea is also quite salty so even I can float in it :-) The sea temp was 32c at our stay so the pool was our preferred source of cooling down. Beach showers - These could be marked better, and also place one foot washer between the main entrance between the pool and the beach, as there's plenty of sand coming from the beach into the pool because of guests not washing sandy feet before going into the pool. Valet parking - This is free and a bit embarrassing for a regular Norwegian guy, who's used to do everything by himself. And it did not help that we hired a simple car just to get around, while other Valet parking cars were Lexus'es, Porsche's and so on. We got used to this, but it was a bit uncomfortable in the start. Food - One should go with breakfast or half board packages with this hotel, as buying each meal separate is expensive. The food price is our only negative experience with the hotel. But for us it was no big deal, as we had rented a car for the stay and wanted to experience different areas in the city, and we ate all around the city when we wanted. The breakfast buffet is good and offers a lot of different selections of food, hot and cold. Only missing some normal cheese and a couple of more sliced meat options. Complimentary bus to city - The hotel has a bus service free of charge which on 3-4 times a day drives guests to the two biggest malls. First come first served principle, so one can miss out on a planned trip. The buses are small, and should be upgraded to larger buses as this is a popular way to travel downtown, and we saw several times that the bus were full and guests had to return without a space. That's irritating when you have planned and made yourself ready to go to the city. Also the driver should leave the AC on several minutes before departure and not put it on when we boarded the bus, as it was 40c inside the bus when we boarded it. I think that upgrading the buses will make the hotel even more attractive as it's quite far to the main land (20min drive), and this is something that makes that distance less relevant. Attractions: We ordered the Safari Desert tour, and the Burj Khalifa tour on the hotel. Pricing as everyone else, and very convenient. Great experiences. All in all would I recommend the hotel? Oh yes!

AccorHotels certified review
Javaughn M. Couples - 14/07/2017
« Great place to stay minus the few tiny bumps. »

The Sofitel hotel is amazing. The amenities are great but the service can be a little bumpy due to the language barrier in some countries.

AccorHotels certified review
John Families - 13/07/2017
« Superb luxury hotel »

Staff always happy and friendly, everywhere in the hotel was spotless, food in the restaurants was excellent Overall a fantastic hotel and experience

AccorHotels certified review
E W. Couples - 12/07/2017
« Unbelievable Hotel »

Fantastic resort and excellent service

AccorHotels certified review
Hassan S. Families - 11/07/2017

It was really amazing experience by choosing sofitel to stay by welcoming us from the reception area till they guided us to our room and explaining hotel facilities by them as well.. well be recommended for friends & family while visiting dubai to stay in sofitel,,

AccorHotels certified review
Anonymous Families - 10/07/2017

The room good and service good But they late to much to give us the room when do chick in .. this alleays it happend

AccorHotels certified review
Arn-yah Solo - 10/07/2017
« Every staff member seems genuinely keen to make my visit the best it can be. »

The room, the restaurant, the grounds, the spa were all first class.

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