Sofitel Dubai The Palm Resort & Spa Hotel

Good

We had a blast with my family in your pool with the waterfall.

Efficient, caring and friendly staff and second to none facilities and accomodations. I've travelled the world over many time and this is one of the top places I've stayed.

I can’t express enough how amazing our stay at the Sofitel was! There’s not one thing I can fault. All the staff were friendly and welcoming we felt like we were guest in there home, nothing was too much trouble. Highly recommend to anyone looking to book our next holiday very soon

Hotel is stunning staff outstanding. Bit Expensive for drinks and water but other than can’t fault the hotel.

I was so excited to stay at your hotel but when I was dealt with the front desk staff the gentlemen who checked me in was great and his service was excellent. But at the time of check out I asked the lady who was from Sri Lanka, can you please re program my key so that I can visit the basement to get to my car, she told me no and wanted to take me from the outside where the temperature was extremely hot. I told her that its way to hot and i dont want to travel through stairs nor go from the outside its way to hot, can you please ask your staff or bell men to let me access the basement she was like no, no one is here right now. So I left her desk after asking her, have I already checked out she replied yes. I then went to the bell men myself and he accessed the basement and opened the elevator. Then I reached by car and placed my bags and departed from your hotel, then I was called twice within two hours to confrim that I had checked out. I replied yes, but I am sorry to say that I will never be visiting your hotel again because I was extremely disappointed and felt harassed on why I haven't left the hotel. I wish your hotel the best.

Totally relaxing whilst being looked after by the most professional staff I have ever come across.

From the airport on landing to drop off this hotel was faultless.. We will look for the Sofitel wherever we go and hope it’s as good as this one.

Service, food,staff and hotel was the best I have ever had. Thank you I will be back.

We enjoyed our stay and your staff are brilliant. We would have liked the poolside restaurant to have stayed open a little longer.

I had a great stay with you : beautiful rooms, very nice food, friendly staff, an amazing pool,... Could I ask you one more service : can you send me the recipe of the "red snapper Bouillabaise" of the Porterhouse restaurant, one of the best fish dishes ever ?

Very nice room. awesome shower and bed. Pool area very relaxing. Excellent breakfast

Enjoyable, relaxing stay. Hotel was very luxurious and bedroom was awesome. Room for improvement - 1. Costs - whilst expecting costly food and drink it was more expensive than thought. 2. Access - difficult finding the shop as access was often blocked due to pool cleaning 3. Bell hops - whilst very friedly there was an expectation that you tipped them - not experienced that in any other hotel 4. More Gluten free options / information required 5. Many people were burning feet on the sand so some flooring is required 6. Room storage poor - lack of coat hangers and space for suit cases, hooks for towels despite a brilliant room 7. Aggressive or intimidating people selling water sports - just get them to back off and I would be more inclined to use 8. Tour of the complex would be nice rather than just a guide especially in a buggy - but make it optional

The staff was amazing.Everybody was friendly and helpful!Mainly recommend for families with baby.Special thanks for Dennis from the Recepcion,Udith from the Pool,Ian from the World Eatery! Best Regards

All was perfect!!!!