Sofitel Dubai The Palm Resort & Spa Hotel

We had an excellent stay to celebrate our 40th wedding anniversary.

We were here for 1 night during our honey moon trip and we have been very well welcomed in our rooms with chocolates and flowers . All the staff was so kind with us and the food so good.

It was suited to business people. I didn’t feel welcome. It was hard to navigate around the hotel and was completely overpriced. You couldn’t relax outside due to construction next door. The rooms were alright although they weren’t cleaned well. Masses of dust behind the television and dirty furniture. The food was very good and the free bus to the mall was great. We also had to bring our bags down despite reception telling another couple checking out at the same time they would be collected. We were subsequently looked at like it was a crime when we did but I wanted to leave so I was taking my case.

Two weeks vacation It’s was very nice staying 5 starts rated

Relaxing and fun

Nothing was too much trouble and standards everywhere were very high

Excellent

I had a very good stay at the Sofitel on the Palm. The staff were extremely friendly and helpful. The resort environment is well designed, spacious and clean. There are a couple of areas that I feel do need attention. Firstly, the standard resort WiFi is simply not fit for purpose. Even simple web pages would not open on mobile devices, both in room and around public areas. The option to for pay for an upgraded Wifi is not acceptable for a guest in a five star hotel. Secondly, I do not think it acceptable that guests have to pay to enter and use the standard spa facilities (of course treatments are payable), but as the resort is promoted as a hotel and spa, you expect to be able to use the spa as a paying guest of the hotel.

Hotel is beautiful, rooms are the perfect size nice and spacious. Staff are incredibly helpful and polite, service was like no other! Would definitely return and 100% recommend this place. Lady named Ruth that works in guesthouse relations was particularly helpful and created an amazing engagement/birthday for my partner and I, she went above and beyond for us and we cannot thank her/Sofitel enough.

Made us feel very welcome staff extremely helpful especially Kunden waggs in the buffet restaurant who looked after us at meal time's

Lovely warm welkome in a beautiful resort top quality and design loved every moment

Great staff great facility chef navdeep and clement on club milleseme took wonderful care of us prepared special food on their own kudos to them

Great rooms, facilities, and service The running of the place doesn't keep up with the number of guests

We've been in dubai 5 times already, and 3 times in this Fantastic hotel. Already planning 4:th visit at the Sofitel the Palm. Food was great, Kids Club hosts were more than great. Housekeeping works like charm, Gym & SPA are really really nice! Millesime Club works like charm. Keep this hotel with same quality and the way how everything is family friendly. This is perfect hotel if you are looking for some luxury with kids.