Hotel - Sofitel Dubai The Palm Resort & Spa
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Sofitel Hotel

Sofitel Dubai The Palm Resort & Spa Hotel

The Palm Jumeirah  East Crescent road 
55558  DUBAI
UNITED ARAB EMIRATES

4,874 reviews
TripAdvisor Rating Based on 4,874 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Nearby)
  • Skiing (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 361 rooms
  • 263 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 4,134 reviews

Our guest reviews for Sofitel Dubai The Palm Resort & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,874 reviews
AccorHotels certified review
David P. Couples - 16/09/2017
« Wonderful »

Super staff in particular Andrew at Porterhouse, Sebastia at Moana and Joanna at guest services. They are super efficient and helpful. Also the guys on the beach providing towels and sun beds are to be commended on their hard work

AccorHotels certified review
Dominic C. Couples - 15/09/2017
« Bliss »

Sheer class. I have stayed in many hotels in Dubai including both branches of The One & Only and the Sofitel is certainly on par with them for service. The staff were very attentive and could not be happier to help. Special thank you to Paulo, for making us feel at home right away on our trip. Thoroughly enjoyable stay with you, will return.

AccorHotels certified review
Oliver P. Families - 13/09/2017
« great stay »

Wonderful service and great amenities

AccorHotels certified review
Sophie Couples - 13/09/2017
« Sophie »

Hotel was great. Service and room all top class. Our only complaint was the shuttle bus. Totally unorganized pick ups and other guests having the same problem.

AccorHotels certified review
Rasha Couples - 11/09/2017
« overal it was an "OK" experience »

it was not the best experience. the hotel is amazing but the service still needs enhancement.

AccorHotels certified review
Ahmed A. Families - 11/09/2017
« Alsharif »

-The Employee attitude and behavior was fantastic and they are willing to help and support the customer. -All hotel Area and places are well clean. ( Except the house keeping for my room was not much good, there some dust below the bed and unfortuently there was a lot of black garden ants on the balcony and the light was not working 4 days without checking with the staff) - The food is good ( need improvements )

AccorHotels certified review
Andre Families - 11/09/2017
« Excellent! »

We had a wonderful stay at the resort with excellent sea side view and access. Great and caring staff. Everything perfect!

AccorHotels certified review
Lionginas Families - 11/09/2017
« Pleasant experience in modern and stylish hotel. »

Generally all was a pleasant stay, except for very long waiting time every time we wanted to get our car. One of the days (friday) there was absolute chaos outside, not only we had to wait long, we also had to carry our bags ourselves (there were no attendants to be seen). Also, it was a birthday staycation and none of the staff noticed the birth date. Apart from that all staff we had to deal with were very professional and nice (especially the SPA staff).

AccorHotels certified review
Ken J. Business - 11/09/2017
« Mr »

Overall great service and food excellent. Room a good size with all amenities.

AccorHotels certified review
Amal K. Families - 11/09/2017
« amazing »

I recommended the stay at the Sofitel Hotel specially the suites, the reason I chose that it was my sister Birthday celebration and she enjoyed everything there, room, service, chocolate, ballons everything was great. A special thank you for Mr. Nouryal (Guest services Manager). he did a great set up for the birthday celebration and welcoming. appreciate that all of you.

AccorHotels certified review
Nadege N. Families - 11/09/2017
« Perfect hideaway in the city for the family where amazing memories were created »

We stayed at your property to celebrate our 4th wedding anniversary and for our 9 months old daughter first staycation. It was an amazing experience and the Team at the resort went over and beyond to make our stay a memorable one. The staff is very attention to details and went over and beyond their duties (chef Mattoo @ Manava...sorry if the name is note accurate.... Prepared at la minute a fruit compote with no sugar for our 9 months old daughter... Boula @ Bottega). As a resident in the UAE we will definitely come back to the resort for staycation and also to enjoy the restaurants.

AccorHotels certified review
Jarrod P. Couples - 08/09/2017
« The most amazing hotel I've ever stayed in »

We were upgraded in our room upon arrival and we were given a beautiful suite, we felt really special. The staff who looked after us were amazing. Would recommend this hotel to anyone. 5 stars in my book.

AccorHotels certified review
Rjm Families - 05/09/2017
« Lovely hotel, staff very attentive »

Only problem was that our son had to sleep on a sofa, we where offered a bed for him but told it would cost us, a bit of disappointing start to what was a fabulous holiday

AccorHotels certified review
Vanessa O. Families - 05/09/2017

What treat simply stunning hotel

TripAdvisor review
Family - 05/09/2017
« Fantastic Hotel »

Hotel is on the Palm Island with its own beach facing Dubai. We got a junior suite for 3 adults and 1 child. The suite was gorgeous with a king size bed and a large sofa bed in the living area -- More than enough bed space for us. The beach was very enjoyable and the pool was excellent. There are several restaurants on the property to cater to many tastes and the quality of dining is very good. it is 2 mins from the water park and the Dolphin experience. But just being able to look out on the Persian Gulf on one side and downtown Dubai was a treat in itself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear dubaitraveler2017, Thank you for taking the time to share your feedback of Sofitel The Palm, Dubai following your recent stay with us. We are delighted to read your positive comments about your experiences highlighting the junior suite allocated to you with thrilling view of the Persian Gulf and dramatic skyline of Dubai which provides you a comfortable and relaxing accommodations throughout the stay. In addition, we are pleased to know that our products and services met your utmost satisfaction, from the wide range of restaurants that give options to dine with, our massive swimming and beach promenade and the services with smile provided by our incredibleteam of ambassadors. Again, thank you for choosing Sofitel The Palm, Dubai and we most certainly look forward to welcome you back for another fantastic experience. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

AccorHotels certified review
Caroline S. Friends - 04/09/2017
« Fantastic »

We stayed in a luxury palm view room, which was overlooking the front swimming pool. the room was lovely, the staff were polite, friendly and helpful. We had an amazing holiday, and I am booking to come next year with my family.

AccorHotels certified review
Mr A. O. Families - 03/09/2017
« Excellent »

It's always a pleasure staying with you, it's been a fourth consecutive stay with you and we will be returning every year Thank you for looking after us so well

AccorHotels certified review
Emily L. Couples - 02/09/2017
« Stunning hotel with incredible service »

The hotel was out of this world. The resort was always spotless and you could have spent all your time there. The rooms were incredible and again always spotless. The staff couldn't do enough for you. Each and every member of staff I came across were very polite, friendly and helpful. The pool area was lovely and the staff around the pool were very customer friendly and couldn't do enough for you. The food was amazing and all the different restaurants had a lot of options to choose from. I would stay here again in a heartbeat. Thank you Sofitel!

AccorHotels certified review
Anonymous Families - 02/09/2017
« Reception services are very poor »

Check-in on the first day was arranged for a room has no balcony (and the entire hotel only the corner of the room has no balcony), children see other rooms have a balcony, you can enjoy the scenery was sitting on a couch to the balcony, very pretty. Especially for this, the second day morning take children to the front desk requirements change a room with a balcony, the front desk of a white reception name (ROBBIE) attitude is very arrogant, may have been hostile to Chinese itself and our English is not fluent, direct said yesterday at how do not say, now just to ask. We said we didn't have any other rooms with balconies. The front desk did not look at the computer, and said that it was all occupied now, no change. We said someone would check out today, he said how you knew someone would check out. We say that all these rooms are not going to be all right today? The white man looked straight at smallpox, and he ignored us. The standoff is about half a minute or so, and the rest of the reception will be there, or you'll have breakfast, and we'll arrange it for you now, and come over for breakfast. After breakfast, we went to the front desk. The receptionist in the round field was absent, and we had to find ROBBIE again. He had a deliberate act of amnesia, asking us directly what we were up to. We can only repeat the request for a change of room. He is still arrogant and says, no, you are waiting in the room. You can change it. We said we were going out downtown now, not to be left in the room. He said that you put all your luggage in the lobby, Ask if you can be sure you can change your room. Let's say that if we can't change our room in the afternoon, what about our luggage? He said you're going to move back into the room, and no one's going to steal it, you can't tip. He was so angry that he could not speak. We live in so many international five stars, this sofitel gives us a very bad impression.

AccorHotels certified review
H. F. Families - 31/08/2017

Hi The whole family had a great time and we can't wait to come back and stay... Hopefully over the Christmas period!!!

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