Sofitel Dubai The Palm Resort & Spa Hotel

Room and facilities were nice but overpriced for what you receive. Low pressure in shower, wifi signal didn't fully cover room.

Despite reading some negative customer service reviews, we were very happy with the hotel and staff. The couldn’t have been more polite and helpful. Food prices were very expensive but this was reflective across Dubai. Very happy with our short stay!!

It was extremely clean, everyone was very polite, the room was way better than I expected, and they even give me an upgrade for free.

I enjoyed the service, food and the amenities. I didn't enjoy the large number of children everywhere.

We had a wonderful time. This was our second time to the Sofitel on the palm and the first time we have ever returned to the same hotel. We were a little nervous that it wouldn’t live up to our expectations but it truly didn’t disappoint. This was mainly due to the amazing staff at the hotel who made us feel welcome and were great with the kids. They really did make this holiday and the hotel

I am proud of being Accor Platnium Member to enjoy this great resort in Dubai, thanks to Sofitel team's professional services, nice food and good facilities. The room offered to my F. vacation was really the best choice, easy for kid's swimming and lovely daytime on the barcony. My wife told me that we should one more trip to Dubai just because of Palm Sofitel, as our very enjoy stay this time and last time in Sep-Oct/17. Again, my pleasure to have good services from every staff from executive lounge, belldesk, room, bar and F&B team. We love Dubai, mostly because Sofitel Palm.

Excellent experience, overall great service. Farit Bagautdinov was particularly good on check in & helped me to make my wife's experience even better with a room upgrade. I also really enjoyed chatting to Girbah in the gym, who was very interested in my programming. The only negative point I have was the big construction going on next to the hotel, I realise there is always construction going on in Dubai but I think there should have been a warning when the booking was made. A few of the staff were a little bit too attentive i.e. it felt like they were competing with each other to take our orders sometimes - this is only a very minor point as overall the service was excellent.

Overall the hotel was lovely. Food in the a la carte restaurants was good, buffet was satisfactory. Service at breakfast was sometimes slow and there should be a better selection of fruit on offer-every day was just different types of melon and pineapple.

Fabulous service, beautiful room with great views from our balcony. Great restaurants with amazing choice on our HB package. Our favourites were the World Eatery and Chinese. Would definately return.

Very enjoyable stay. Staff were very friendly and helpful.

Stay was ok, but for a hotel of your size and quality I expected a higher level of service. It took me ages to check in as there was only 2 receptionists checking people in and that is not enough for a hotel of your size. Housekeeping was spasmodic, I was out all day and got back at 5pm to find the room had not been cleaned and no fresh towels etc. At breakfast it took ages to get somebody to bring us tea and coffeee.

The suite and the staff was very nice... I loved the area outside the room... The valet parking was fast as well... They also upgraded my room for free to make me feel welcomed.. The only thing I didn't like was the cleaningness of the balcony although I commented on it to the room service.

This was my honeymoon and my third visit to the Sofitel on the palm as I believe there would be no better place for my wife and I to enjoy our honeymoon.

We spent a week working in Dubai and this hotel made us forget that we were there for work. The location is a bit far from the center so you can take a break and enjoy the hotel's private beach. The various restaurants and lounges facing the sea are more than enough for those who do not want to leave the hotel. The spa and massages provide a true luxury experience. The staff is pleasant and helpful. To finish any special requests that I may have, have been fully satisfied so overall I can recommend Sofitel The Palm without any hesitation.

Nice hotel, great pool, beach but very expensive for every little thing like soft drinks. Very good service and very friendly staff.