Hotel - Sofitel Dubai The Palm Resort & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Resort & Spa Hotel

4.5/5 7,245 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor heated pool (Nearby)
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
    • Golf
    • Golf lessons
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Pedal boat
    • Private beach (Nearby)
  • Skiing  (Nearby)
    • Downhill skiing
    • Ski hire facilities

Catering

  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Our rooms

  • 361 rooms
  • 263 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 6,398 reviews

Our guest reviews for Sofitel Dubai The Palm Resort & Spa

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 7,245 reviews
Tom L. Couples - 14/02/2019 AccorHotels certified review
« Excellent service and location »

The only minor point which could have been improved was that it took a very long time to get the luggage sent up to the room. Eventually I had to go go down and wait while it was brought up. Otherwise an excellent stay.

Hsd Business - 14/02/2019 AccorHotels certified review
« Sofitel Visit Feb 2019 »

Staff extremely friendly and helpful. Rooms well maintained and all hotel areas up to a high standard. Food also tasty and well prepared. A welcoming and comfortable venue for our Business Conference.

Turki A. Families - 14/02/2019 AccorHotels certified review
« Excellent »

It was perfect Everything was perfect except the breakfast wasn’t at my expectations there was no different type of bread also I try to eat at restaurant at dinner time also there were no Arabic food to choose

Sue W. Friends - 14/02/2019 AccorHotels certified review
« Everything you would expect from a five star hotel faultless »

Perfect, all the staff we came across were extremely helpful and very friendly the hotel was spotless and the choice of food at the restaurant was amazing

Ht Friends - 14/02/2019 AccorHotels certified review
« Very relaxing holiday! »

Our stay was extremely enjoyable, we were upgraded on arrival to a Junior Suite which was a lovely room (although we did not get the city view we requested). Half board options were of a very high standard with plenty of choice at the standard buffet and Dine Around restaurants. We didn’t use the pool area as it appeared extremely packed in, we preferred the beach where there was a bit more space around our loungers. All the staff were extremely helpful, friendly and polite - a real asset to the hotel. We would definitely stay again.

Matthew K. Couples - 14/02/2019 AccorHotels certified review
« Overpriced »

Room and facilities were nice but overpriced for what you receive. Low pressure in shower, wifi signal didn't fully cover room.

Rob &. J. Couples - 14/02/2019 AccorHotels certified review
« Very happy with hotel and service »

Despite reading some negative customer service reviews, we were very happy with the hotel and staff. The couldn’t have been more polite and helpful. Food prices were very expensive but this was reflective across Dubai. Very happy with our short stay!!

Gavin A. Couples - 14/02/2019 AccorHotels certified review
« It was magnificent »

It was extremely clean, everyone was very polite, the room was way better than I expected, and they even give me an upgrade for free.

Denis Solo - 14/02/2019 AccorHotels certified review
« Almost perfect »

I enjoyed the service, food and the amenities. I didn't enjoy the large number of children everywhere.

Emma S. Families - 12/02/2019 AccorHotels certified review
« It was a wonderful relaxing and serene holiday »

We had a wonderful time. This was our second time to the Sofitel on the palm and the first time we have ever returned to the same hotel. We were a little nervous that it wouldn’t live up to our expectations but it truly didn’t disappoint. This was mainly due to the amazing staff at the hotel who made us feel welcome and were great with the kids. They really did make this holiday and the hotel

Li Z. A. F. Families - 11/02/2019 AccorHotels certified review
« My first choice in Dubai »

I am proud of being Accor Platnium Member to enjoy this great resort in Dubai, thanks to Sofitel team's professional services, nice food and good facilities. The room offered to my F. vacation was really the best choice, easy for kid's swimming and lovely daytime on the barcony. My wife told me that we should one more trip to Dubai just because of Palm Sofitel, as our very enjoy stay this time and last time in Sep-Oct/17. Again, my pleasure to have good services from every staff from executive lounge, belldesk, room, bar and F&B team. We love Dubai, mostly because Sofitel Palm.

Jamie Couples - 10/02/2019 AccorHotels certified review
« Luxurious, relaxing & expensive »

Excellent experience, overall great service. Farit Bagautdinov was particularly good on check in & helped me to make my wife's experience even better with a room upgrade. I also really enjoyed chatting to Girbah in the gym, who was very interested in my programming. The only negative point I have was the big construction going on next to the hotel, I realise there is always construction going on in Dubai but I think there should have been a warning when the booking was made. A few of the staff were a little bit too attentive i.e. it felt like they were competing with each other to take our orders sometimes - this is only a very minor point as overall the service was excellent.

Anonymous Couples - 10/02/2019 AccorHotels certified review
« Great week of winter sun »

Overall the hotel was lovely. Food in the a la carte restaurants was good, buffet was satisfactory. Service at breakfast was sometimes slow and there should be a better selection of fruit on offer-every day was just different types of melon and pineapple.

Kim Couples - 09/02/2019 AccorHotels certified review
« great hotel »

Fabulous service, beautiful room with great views from our balcony. Great restaurants with amazing choice on our HB package. Our favourites were the World Eatery and Chinese. Would definately return.

Carole-ann L. Couples - 09/02/2019 AccorHotels certified review
« Miss »

Very enjoyable stay. Staff were very friendly and helpful.

John Families - 09/02/2019 AccorHotels certified review
« Satisfactory »

Stay was ok, but for a hotel of your size and quality I expected a higher level of service. It took me ages to check in as there was only 2 receptionists checking people in and that is not enough for a hotel of your size. Housekeeping was spasmodic, I was out all day and got back at 5pm to find the room had not been cleaned and no fresh towels etc. At breakfast it took ages to get somebody to bring us tea and coffeee.

Mohammad A. Couples - 09/02/2019 AccorHotels certified review
« Excellent experience... Excellent staff... Very nice suite.. Nice atmosphere in the resort »

The suite and the staff was very nice... I loved the area outside the room... The valet parking was fast as well... They also upgraded my room for free to make me feel welcomed.. The only thing I didn't like was the cleaningness of the balcony although I commented on it to the room service.

W. H. Couples - 09/02/2019 AccorHotels certified review
« Mr »

This was my honeymoon and my third visit to the Sofitel on the palm as I believe there would be no better place for my wife and I to enjoy our honeymoon.

A. D. Business - 09/02/2019 AccorHotels certified review
« A Wonderful Week... »

We spent a week working in Dubai and this hotel made us forget that we were there for work. The location is a bit far from the center so you can take a break and enjoy the hotel's private beach. The various restaurants and lounges facing the sea are more than enough for those who do not want to leave the hotel. The spa and massages provide a true luxury experience. The staff is pleasant and helpful. To finish any special requests that I may have, have been fully satisfied so overall I can recommend Sofitel The Palm without any hesitation.

Jan Couples - 09/02/2019 AccorHotels certified review
« Very nice, luxery and expensive »

Nice hotel, great pool, beach but very expensive for every little thing like soft drinks. Very good service and very friendly staff.

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