Sofitel Dubai The Palm Resort & Spa Hotel 5 stars

Our stay at the Sofitel was enjoyable, the staff was extremely helpful and accommodating.

It was our wedding anniversary.....

Once again my son and I had a lovely stay at the hotel. We have been here 7 times now and it seems like impossible to get tired of this hotel. The reason for this is the location, the buildings, all the pools but most of all the staff, that allways impresses us with their hospitality, kindness and friendness. It is a pleassure to be at a hotel and still feel at home at same time - so in a way this is oure second home, oure Dubai home as we call it. Feeling like home at a hotel, doesnt come easy and as said before, it is all to the staff. The smilling staff in the main resturant, especially Desi for allways being so welcoming to us in the morning, she is able to on the smile on ones lips. Allso a big thank you to Athitthan for keeping oure room spotless clean and making sure we allways have what we need of water and other stuff. It is not an easy job, but he does it so great. Futher more we really need to thank the following at the club Millesime; Darren for giving us such a perfect room, and allways run the extra mile for us, when we come and ask for your service and help - we really owe you big time for treating us so great. Aashila for making the impossible possible, when my son got a big greas spot on his new polo, and for all be aware of what we need, before we ask. You are oure "Dubai mother" and it means a lot to have one like you in Dubai Clement for making the awesome pina colada what we just need more of, and for coming and having a talk and laugh with us and still being able to know when to give us space. It is a big miss, not to have you around us. And finally Galiya for allways smilling, spending time with talking to my son and I and for allways being aware for the needs we have, and remember what we had last time so we dont need to explain. Being a good host is all about knowing the needs of the guest and remeber these - and Galiya really know how to do this in all ways. There are some more at the lounge that we should thank, but we didnt get the names. Sorry for that. A hotel is nothing without the staff, and this staff at this hotet really know how to do the great work to perfection.

Absolutely amazing.... from the minute we arrived .... outstanding service, food and property.

The staff and hotel was really great. The food is of high quality and very tasty. The drinks especially the cocktails are great to drink next to the pool. It was overall a good experience. I have to say I think the pools can really stay open later. A lot of the guests around us had the same opinion. It is a resort and can at least stay open until 10pm

Staff were all without exception outstanding. Room.gorgeous, facilities brilliant too. Food delicious. Couldn t be happier with our experience

Perfect stay with super service

Every thing was great. The only thing i dont like is the sun beds capacity at the main pool

The experience was amazing, the service was top class from all the staff , which resulted in a very memorable holiday and stay at the hotel.

It was a very warm welcome indeed especially the hostess Aimee. She walk us through check in and check out. Samanta on the counter was very accommodating and made a suprise for us since it was our wedding anniversary. We love the service but the room we stayed in doesn’t seem to be cleaned. The carpet is smelly and sheets doesn’t feel soft as well. But this compensates the warm welcome a the awesome service of the staff

It was a great stay with a professional and well-trained staff. In Sofitel The Palm you will feel the luxury all around you. However, I have two comments which I wish to be considered. First, the hotel should deem the belief and tradition of the guest; therefore It is absolutely unacceptable to find any sort of distilled spirits inside the minibar of the room. Second, although there is a smart TV in the room, I could not run any internet or smart services from TV. Finally, I would like to thank all of the hotel's personnel.

Staff verry friendly and helpfull , food excellent, great place for families, will recomand it to friends.

A wonderful experience from check-in to check-out. Excellent and professional service throughout my stay - staff were amazing and so extremely helpful. The rooms were extremely luxurious, clean and comfortable. The swimming pool and surrounding gardens were beautiful. Buffet dinner was only okay . Thank you for a memorable stay - I will return.

The service was great, the staff were very friendly and helpful. the room was very clean

I enjoyed the restaurants, the housekeeping, the taxi services, the swimming pool, the cleanliness of the resort, and the helpfulness of the staff members. I removed a point because the beach was too hot and shallow. I removed another point because there was an huge bug in my bathroom.