Sofitel Dubai The Palm Resort & Spa Hotel

Very relaxing. The staff were very friendly the food in all the restaurants we ate in was beautiful.

Transfers booked through the hotel were great. Sherrin was our driver who was welcoming and gave us some tourist information about landmarks on our way to the hotel. Check in was busy and the whole process took too long. Maybe you should sit guests down and provide a drink of choice. I had emailed the hotel before our arrival and made it aware this was my 30th birthday trip. Attention to this would of made it more special. Room was big in size and very clean. Bed was so comfortable. Food in porterhouse was outstanding! We stayed for 4 nights and went here twice. Happy hour drinks are a good idea! The Chinese was also great service! The fish restaurant was unbelievable. Service, ambience and food could not be faulted. We purchased a cabana for 3 days at a cost of 1800 dirum. We were not made aware of the benefits on our first day. We didn't know you could order lunch and drinks of your choice. This is a good service but is slightly over priced!

I found our stay to be an extremely positive one. The staff were more than helpful. The room and facilities were very much to our satisfaction. I would not hesitate in recommending it to others.

Couldn't be more perfect

good

1- Very nice accommodations 2- Huge rooms 3- Super friendly staff 4- Very nice pool

The best hotel by far I have ever stayed at, the staff were amazing and the facilities are out of this world , will definitely be back

Thus is my second time at Sofitel. The location is so relaxing. The choice of restaurants are brilliant & food is exquisite. The staff are all so attentive, professional and very courteous.

The Sofitel the Palm is a beautiful hotel where the public area outside with the pools, palms and gardening looks magnificent. The reception area is also looking stunning. We had a junior suite for our family of four with two kids (8+12years). The room was beyond our expectations and looked very nice with enough space for us for the 10days we stayed there. The visual experience of the hotel premises is really good. The service level is top notch. Everything gets fixed and followed up, and the staff is friendly and helpful. Only one feedback here on replying on emails before our stay, some of my emails were not answered. Services that we used: Gym - The gym is excellent with new Technogym equipment and enough dumbbell weights. Good space and decent air, sea view and helpful staff. Pool outside - This needs more highlighting: The pool is cooled! That's a major positive spec, especially in the summer with 43c degrees in the air. This does all the difference, as you can really cool down here. The pools are clean, large enough and deep enough. Beach and sea - The sand is a bit hard, but I guess that comes from the fact that it's artificial made like that to stay in place. Enough sunbeds for those who prefer the beach. The sea is also quite salty so even I can float in it :-) The sea temp was 32c at our stay so the pool was our preferred source of cooling down. Beach showers - These could be marked better, and also place one foot washer between the main entrance between the pool and the beach, as there's plenty of sand coming from the beach into the pool because of guests not washing sandy feet before going into the pool. Valet parking - This is free and a bit embarrassing for a regular Norwegian guy, who's used to do everything by himself. And it did not help that we hired a simple car just to get around, while other Valet parking cars were Lexus'es, Porsche's and so on. We got used to this, but it was a bit uncomfortable in the start. Food - One should go with breakfast or half board packages with this hotel, as buying each meal separate is expensive. The food price is our only negative experience with the hotel. But for us it was no big deal, as we had rented a car for the stay and wanted to experience different areas in the city, and we ate all around the city when we wanted. The breakfast buffet is good and offers a lot of different selections of food, hot and cold. Only missing some normal cheese and a couple of more sliced meat options. Complimentary bus to city - The hotel has a bus service free of charge which on 3-4 times a day drives guests to the two biggest malls. First come first served principle, so one can miss out on a planned trip. The buses are small, and should be upgraded to larger buses as this is a popular way to travel downtown, and we saw several times that the bus were full and guests had to return without a space. That's irritating when you have planned and made yourself ready to go to the city. Also the driver should leave the AC on several minutes before departure and not put it on when we boarded the bus, as it was 40c inside the bus when we boarded it. I think that upgrading the buses will make the hotel even more attractive as it's quite far to the main land (20min drive), and this is something that makes that distance less relevant. Attractions: We ordered the Safari Desert tour, and the Burj Khalifa tour on the hotel. Pricing as everyone else, and very convenient. Great experiences. All in all would I recommend the hotel? Oh yes!

The Sofitel hotel is amazing. The amenities are great but the service can be a little bumpy due to the language barrier in some countries.

Staff always happy and friendly, everywhere in the hotel was spotless, food in the restaurants was excellent Overall a fantastic hotel and experience

Fantastic resort and excellent service

It was really amazing experience by choosing sofitel to stay by welcoming us from the reception area till they guided us to our room and explaining hotel facilities by them as well.. well be recommended for friends & family while visiting dubai to stay in sofitel,,

The room good and service good But they late to much to give us the room when do chick in .. this alleays it happend

The room, the restaurant, the grounds, the spa were all first class.