Hotel - Novotel Dubai Al Barsha
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Novotel Hotel

Novotel Dubai Al Barsha Hotel

Opp Sharaf DG Metro Station  Sheikh Zayed Road Barsha 1 
POB 450011  DUBAI
UNITED ARAB EMIRATES

1,131 reviews
TripAdvisor Rating Based on 1,131 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Air Conditioning
  • Airport shuttle
    • DUBAI INTERNATIONAL AIRPORT (Paying)
    • DUBIA INTL AIRPORT (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Children's Club for over 12s
  • Outdoor tennis court  (Nearby)
  • Beach and water sports (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Roller-skating (Nearby)
    • Volley ball facilities (Paying, Nearby)
  • Skiing
    • Cross country skiing (Paying, Nearby)
    • Ski hire facilities

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.357 rooms, 19 suites, 89 fully furnished suites, free for 2 kids under 16 sharing their parents' room.

  • 465 rooms
  • 366 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Suite TV
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Dubai Al Barsha

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,131 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 08/06/2017
« Terrible »

the stuff was unprofessional, what ever I ask they do opposite room empty from slippers shampoo and all accessories I asked food they bring wrong I asked late checkout on check in and they confirm to me till 3 pm and then last day keys did not work from 12 noon this is not acceptable and unprofessional

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Eaaoun, We are disappointed to note that the overall experience of your stay did not meet your expectations. While your highlighted concerns have received our full attention, we would like to clarify that extra bathroom amenities are available in the Executive Suites and Executive Rooms. Nevertheless, they can be provided on request for other types of room. As for the room key card, kindly note that our card system is interfaced with the PMS (property management system) which takes the length of stay into account when setting the expiry date and time. Keys would not work at 12:00 noon, the official check-out time and need to be reactivated at the reception for late check-out. We are sorry if this was not communicated effectively to you. Once again, we appreciate sharing your feedback with us and look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Business - 31/05/2017
« As Expected »

Consistent with value for money and services. Distinguished with rooms that offer all the needs. Staff are attentive as always and the location is conveniently close to business and not far from malls etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Khaledmali, We very much appreciate the perfect ranking you have provided on the overall experience of your stay and your kind comment. It is always good to receive such a positive feedback Once again, thank you for sharing your feedback with us and we look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Business - 27/05/2017
« Amazing Hospitality »

Novotel Dubai Al Barsha is my second home. I frequently visit Dubai and prefer to stay in this property because of various reasons... Lightening Check in, Neat Clean Rooms, Amazing amenities, Broad Wide Breakfast Buffet, Safety, Smiling Staff, Speedy Check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rafeeq, We are very pleased to hear that you felt home away from home and very much appreciate your kind comments. Once again, thank you for sharing your wonderful feedback with us and we look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Business - 26/05/2017
« Excellent Hotel.. »

My first and short stay at Novotel Al Barsha, I did not experience all services. But i got an excellent experience. The hotel is well design and atmosphere nice. The staff is professional and really welcoming. Quality of the room is perfect. There is also a quick access to the metro. I do recommend Novotel Al Barsha

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Francois, It is wonderful to note that your first stay at our hotel was excellent. Thank you for recommending our hotel to other travelers and for your kind comments. Please rest assured that your feedback will be shared with the entire team. They will be happy to know that they are doing great job in meeting our guests' expectations and they contributed to the satisfaction of your stay. Once again, we appreciate your valuable comments and look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
aarijiqbal Business - 23/05/2017
« Short »

It was comfortable stay. The location is close to a metro station, the staff is very helpful the facility is well kept and upto the mark. We recommend this for people who want to stay away from the hustle and bustle and still haved easy access.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. aarijiqbal, We are pleased that your stay was comfortable and you were able to take advantage of our convenient location and proximity to the metro station. They are added benefits whether travelling for business or leisure. Once again, we appreciate your valuable feedback and look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Family - 01/05/2017
« Perfect stay »

Spent a week with the family and used the hotel as base camp. The location is good, access is easy and the complimentary valet parking a relief. The staff is extremly friendly and helpfull. The housekeeping keeps the rooms perfecly clean and in the appartment we were in nothing at all showed lack of maintenance. If I would have to mention anything negative at all it would be the location of the pool and the number of beds. The sun shows up late in the pool!

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Wim, Thank you for sharing the experience of your stay with us. We are truly pleased that the overall experience of your stay met your expectations and very much appreciate your comments about the helpfulness and friendliness of our staff. As for the pool , kindly note that it has been particularly designed this way, as in the region a partial shaded pool is very much required especially in the extremely hot and humid summers when some times the temperature reaches 48 centigrade. On the other hand, kindly note that we provide complimentary shuttle service to the beach. Once again, thank you for sharing your feedback with us and we look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
526noora Business - 23/04/2017
« Use to be good »

use to be good hotel however this times cleaning was very bad , tools was dirty after every change, I have photo prove ,osn and mbc channels was not working , refrigerator not working I have to check cable then it is working , scales not working

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Noora, Thank you for taking the to share the experience of your stay with us. Whilst your stay should have been enjoyable, we are sorry to read that it did not meet your expectations, please accept our apologies. At Novotel Dubai Al Barsha, we strive to provide an exceptional guest experience to every guest and it is apparent in this case we fell short. Please rest assured that your concerns, which are true exceptions to our standard, have received the full attention of the relevant managers. Once again, we appreciate sharing your feedback with us and hope you will give us the opportunity to welcome you back at the Novotel Dubai Al Barsha. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Family - 19/04/2017
« good locations and fantastic services »

good location good environment and fantastic service of the staff humble and obliging... consider staying there recommende it by experience great place for family stay with ideal facalities for kids pool, kids club and good food....

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Narayana, Many thank for recommending our hotel to others . We very much appreciate your positive comments about our facilities and staff. Once again, thank you for sharing your feedback with us and we look forward to welcoming you back in the near future. Kind Regards Souffian Zareaoui Hotel Director

TripAdvisor review
Business - 18/04/2017
« Decent stay in Al Barsha »

Great check in, clean room but beds are not comfortable. Ok breakfast, coffee not so good. Housekeeping accidently took one of my white clothes items while cleaning - didn't receive a follow-up the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Lauren, Thank you for taking the time to share the experience of your stay with us. We are sorry to note that the overall experience of your stay did not exceed your expectations. Please rest assured that your concerns have received our full attention. As for your white clothes, kindly note that following our investigation, it appears that we have found in our lost and found items a white cloth, which was left behind in the elevator during the time of your stay. For further information kindly contact us. Had you informed us about your concern during your stay, we would have investigated the issue immediately. Once again, thank you for sharing your feedback with us and we look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Business - 17/04/2017
« Well appointed hotel »

I had a 4 night stay at the hotel and it was ideal for a business trip I was on. Staff were helpful throughout, room was well fitted, clean and tidy and the buffet breakfast was as expected. I didn't get the chance to make use of the leisure facilities but all looked good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Wsimonc We are thrilled to note that your four nights stay at Novotel Dubai Al Barsha was ideal for your business trip. We very much appreciate your kind comments and look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Family - 04/02/2017
« 1st trip to Dubai »

We are a party if 5 and we got their 2 bedroom suite which was perfect for us. Our suite has two bedrooms , each with its own t&b plus a powder room. A small dining table and a mini kitchen complete with utensils and also has a washing machine. Loved staying in this hotel because we can request for bottled water anytime in our room and also for instant coffee and tea. Buffet breakfast is okay... international with a few dimsum, assorted pastries too! All the staff are very helpful including concierge. Free shuttle to Mall of emirates ...and metro station almost right infront of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Nokia, We are so happy to note that all of you loved staying in Novotel Dubai Al Barsha and very much appreciate your kind comments about our suites. services, proximity to the metro stations as well as the helpfulness of our staff. Once again, thank you for sharing your feedback with us and we look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Family - 01/02/2017
« Home Away From Home »

A family of four stayed in a suite for five nights. Rooms were cleaned by house keepers daily. Decent continental breakfast. Courteous staff. We didn't miss our home while staying at Novotel. It was a pleasant stay. Thank You Team Novotel - Al Barsha, Dubai

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Sathy, It is so great to read that you felt like at home and you had a pleasant stay. We very much appreciate your kind comments and look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Business - 21/01/2017
« Very bad experience »

I stayed at this hotel during my business trip in Dubai. I need to check out from the hotel and check in again the day later because I need to travel to other city in between my stay. The hotel refused to help me to keep one of my luggage in the hotel eventhough my next check in to this hotel is less than 24 hours. And the duty manager gave me a very ridiculous reason which he can't even show on paper that's hotel policy. I was shocked when this happen to me as a frequent traveller and worst when I am also platinum member for this hotel chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to share the experience of your check-out with us. Your highlighted concern has also been brought up to my attention by the Duty Manager and we would like to assure you that the appropriate procedures have been taken to ensure our guests enjoy every aspect of their stay from the minute they check in to the moment they leave the hotel. Once again, thank you for sharing your valuable feedback with us and we look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Business - 10/01/2017
« reception staff totally non cooperative and a bit rude. I ask glass of water and they refuse me so I am unable explain t »

reception staff totally non cooperative and a bit rude. I ask glass of water and they refuse me so I am unable explain their hospitality norms. try to improve customer relations because novotel is big name

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We are sorry to note the experience you encountered with our reception team. At Novotel, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that your concern, which is not the standard we pride ourselves, in has received our full attention and all our efforts are concentrated to exceed our guests' satisfaction. Thank you for sharing your feedback with us and we look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
farasha2012 Family - 09/01/2017
« Great hotel »

Location is good because it is on main highway so it has easy access.Also it is located within a few steps of a metro station. We were a family of five so we got a suite on the 34th floor. The room itself was relatively clean and big. The bathroom was clean but not too big. It was convenient having a fridge in the room to put water bottles inside.The breakfast buffet was very good for both adults and kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We are so delighted to note that the overall experience of your stay met your expectations and you enjoyed our breakfast buffet. Similarly with the fact that you were able to take advantage of our convenient location and proximity to the metro station. Our proximity to popular surroundings and a metro station serve as added benefits whether traveling for business or pleasure. On the other hand, we are sorry to note that the room cleanliness did not exceed your expectations. Please rest assured that your concern, which is a true exception to our standard, has received the full attention of the relevant department. Thank you for sharing your feedback with us and we look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Family - 04/01/2017
« Very kind staff »

It is very close to Diera city mall, very convenient especially for business trip. Very kind staff, namely Aqsa, Janika and Roxxane. I was stuck with communicating in airline company. They are very helpful. I really appreciate. Next time, I will come back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments about the helpfulness of the staff at our sister hotel Novetel Diera City Center. We will share your kind comments with them in order to be aware of their contributions in meeting our guests' satisfaction. Once again, thank you for sharing your feedback with us and we look forward to welcoming you back at the Novotel hotels in Dubai in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Family - 03/01/2017
« Good apartments for family vacation »

Staff is a bit unfriendly , hardly seen anyone smelling at me for 7 nights .. breakfast ends at 10.30 am although at reception was told it's 11.00 .. when clearing the buffet , it's like a race to have everything cleared in less than 10 minutes although the guests are still trying to grab some croissant or cheese .. valet brings the car in 10-15 min .. better to park the car yourself at paid parking next to Hotel .. clean rooms and spacious ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We are truly pleased with the fact that you found our spacious clean suites to be good for family vacation. At the same time we regret to note that your breakfast experience did not meet your expectations. Please rest assured that your comments have received the full attention of the relevant manager. On the other hand, kindly note that our "365" restaurant opens daily for breakfast at 6:00 a.m and close at 10:30 during weekdays and at 11:00 a.m on weekends. We are sorry this was not communicated effectively to you. We are also sorry that the valet parking took more time than you expected to bring up your car. In December our occupancy is quite high; nevertheless your concern has been taken into account as we strive to provide a superior service experience for our guests. Once again, thank you for sharing your feedback with us and we look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Elias K Family - 31/12/2016
« Excellent »

Great Hotel, elegant and variety selection of food daily! Good for families and couples. swimming pool facilities are very nice. Very close to Dubai Al Barsha tram. I recommend this hotel as a good choice for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you very much for recommending our hotel to other travelers. We are truly pleased that the overall experience of your stay met your satisfaction and very much appreciate your kind comments. Once again, thank you for sharing your feedback with us and we look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

TripAdvisor review
Dalal A Business - 26/12/2016
« Bad services »

Hi.. first of all I don't stay in a four stars hotel but because of my university, they are providing the workshops in Novotel hotel. The worst hotel that I have been seeing! They are not helpful. The services are bad. The phone reception always busy or no answer, if I need something I should go down for them! The toilets are not cleaning well even the towels! No hot water in the toilets also! The breakfast has limited choices and also the made the wrong order! I stayed with that hotel for 5 times and for each time I hate it more! Taf staff but some of them no! For the last visit I expected some packages from outside and I informed them but when the package arrived they tell me you should come and receive it! And I take it by myself to the room! The kitchen has problems with the water it comes outside from the washing place!

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest, Thank you for sharing the experience of your stay. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We are sorry that your experience of your stay was unsatisfactory, please accept our apologies for any inconvenience caused and please rest assured that all our efforts are concentrated to prevent the reoccurrence of the problems, which are certainly not the true reflection of standard upon which we pride ourselves in. Once again, thank you for sharing your concerns with us and we hope you will give us the opportunity to better serve you in the future. Kind Regards, Souffian Zaeraoui Hotel Director

TripAdvisor review
Family - 23/12/2016
« Nice & Nice »

Nice Hotel, Nice location, friendly staff, my favourite hotel in dubai. I used to book a 2 bedroom suite at the hotel for me and my family. Any thing you need will find it at the suite. The breakfast is nice and meet all tastes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued Guest, We are truly honored to receive your feedback and be your hotel of choice in Dubai. We look forward to welcoming you back in the near future. Kind Regards Souffian Zaeraoui Hotel Director

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