Hotel - Novotel Abu Dhabi Al Bustan
Novotel Hotel Novotel Hotel

Novotel Abu Dhabi Al Bustan Hotel

4.5/5 787 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Jet skiing
    • Kayaking
    • Pedal boat
    • Private beach (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center
    • Water skiing
    • Wind surfing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Horse riding
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

  • 361 rooms
  • 279 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 13 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,590 reviews

Our guest reviews for Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 787 reviews
An… Families - 11/08/2018 AccorHotels certified review

Thank you for the free upgrade...definitely coming back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Annette, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. Looking forward to welcoming you again in the near future. Best Regards, Bruno Debray General Manager

Mariam Families - 09/08/2018 AccorHotels certified review
« Novotel al bustan »

Happy we enjoy hope visit again soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Mariam, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you had an enjoyable and pleasant stay. Looking forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager

Ahmed G. Business - 09/08/2018 AccorHotels certified review
« Great place to stay in »

Enjoyed being there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed G., Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted that you have enjoyed your stay. It will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager

Hazza A. Business - 08/08/2018 AccorHotels certified review
« Good experience »

Every thing was good.. i like the hotel ans the staff thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hazza A., Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay as well impressed with the staff hospitality during your visit. It will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager

John G. Solo - 06/08/2018 AccorHotels certified review
« Wonderful stay »

From the time of arrival to checkout the teams at NOVOTEL Abudhabi Al BUSTAN treated me nothing less than royalty. Everyone was super professional and all smiles... the warmth - Made me feel like I belong. I specially like to comment Mr Alberto (f&b manager) and his team - John at the all day dining restaurant, Iswan at the Choice cuts and Manly at the pool bar. They went out of the way to make my day. The pool bar is a great place to hangout, the rooms are clean and comfortable and if In Abudhabi I would certainly stay here again.... super value for Money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John G., We very much appreciate your wonderful review following your stay at Novotel Abu Dhabi Al Bustan. It is truly rewarding to receive such beautiful comments. Nothing gives us more pleasure than knowing that we have made you feel you belong during your stay. Mr. Alberto, John, Iswan, Manly and the rest of the team will surely be elated by your kind compliments. Thank you for your positive feedback and we would love to have you again in a future stay. Best Regards, Bruno Debray General Manager

Anonymous Friends - 06/08/2018 AccorHotels certified review
« Understaffed and Poor Housekeeping »

Your hotel is quite clearly understaffed. Had to wait 15 minutes to check in. Your housekeeping does not replace simple amenities like dirty tea cups, tea, milk toilet paper, shampoo or tissue. Every time I call Housekeeping I had to wait 1 minute for someone to answer the phone and on some occasions the line was engaged. The fact that I have to call up because you haven't replenished various items is annoying enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the shortfalls noted from your review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Debray General Manager

Anonymous Families - 06/08/2018 AccorHotels certified review
« Positiva »

Positiva

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M, Firstly please accept our apologies for not being able to answer in your language. Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were overall pleased with your stay. It will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager

Anwar A. A. Families - 04/08/2018 AccorHotels certified review
« It was nice »

The staff were very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anwar Al A., Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay as well impressed with the staff hospitality during your visit. It will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager

Ali Business - 04/08/2018 AccorHotels certified review
« Good »

Since I become member never received any free upgrade and I’m on the stage of becoming platinum member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ali, Thank you for your comments following your stay at Novotel Abu Dhabi Al Bustan. Glad to see that you were overall pleased with your stay. Kindly be informed that room upgrade is subject to availability. Nevertheless, we have noted your feedback and our Front Office team will see to it accordingly. Thank you once again. We hope to welcome you back in the near future. Best Regards, Bruno Debray General Manager

Anonymous Families - 04/08/2018 AccorHotels certified review
« Very good »

It was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for your positive feedback following your stay at Novotel Abu Dhabi Al Bustan. Glad that your experience during your visit was to your expectations. Looking forward to welcoming you again very soon. Best Regards, Bruno Debray General Manager

Anonymous Families - 03/08/2018 AccorHotels certified review
« Very nice »

I enjoyed stay at your hotel but I have a small advice for more improvement in future. Focus more on room cleaning please and room service try to have a good chief I dosnt like the food what I ordered from your hoteql

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. F. Thank you for staying with us. We are glad that your stay was overall pleasant despite shortfalls in some areas. Rest assured your comments have been shared with the relevant departments for appropriate actions. Your feedback is valuable to us in our ongoing efforts to improve the level of our services and enhance guest experience. Thank you for your comments and we look forward to serving you better in a future stay. Best Regards, Bruno Debray General Manager

Anon Families - 03/08/2018 AccorHotels certified review
« Pleasant stay with late checkout. Some very small issues. »

Size of the room met our needs with family. However, extra bed sheets and pillow for the sofa bed took a very long time to come despite arranging at check in and I had to call housekeeping and reception. Room was clean and no issues. Decent swimming pool and gym facilities and kids enjoyed it. At checkout, I waiting for about ten minutes and a local Emirati man just came in and walked to the counter and was served immediately. I didn't have the energy to argue it but that simply isn't right and should be addresses. Even my young son said that was rude. Please take that into account. Otherwise very reasonable prices. And will stay again . Just don't treat people differently because of their appearances and aggressive nature.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Anon, Thank you for sharing your experience following your stay at Novotel Abu Dhabi Al Bustan. Glad to see that you were overall pleased with your experience despite shortfalls in some areas. Please accept our sincere apologies for any inconvenience caused. Rest assured, remedial actions will be taken in order to address and avoid such shortfalls in the future. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Best Regards, Bruno Debray General Manager

Mohammed Business - 03/08/2018 AccorHotels certified review

TV was not working

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammed, Thank you for your comments following your stay at Novotel Abu Dhabi Al Bustan. We are sorry that your overall experience did not meet your expectations. Allow me to express my sincere apologies. Please rest assured that our Engineering team will rectify any issues regarding the TV. Thank you for your feedback. It is important to us in our ongoing efforts to improve in our shortfalls and satisfy our guests. We earnestly hope that you will give us the opportunity to serve you better in a future stay. Sincerely, Bruno Debray General Manager

Business - 01/08/2018 TripAdvisor review
« Good Hotel for Busines trip »

Its really good hotel, But I would like to suggest management to change there floor carpet .Also need pay attention for cleanness of the floor . Others everything is ok . Its near airport so easily can move to city and airport both way .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, Thank you for reviewing your stay at Novotel Abu Dhabi Al Bustan here on TripAdvisor. We are glad to note that you were overall satisfied with your stay and pleased with our location. Your kind feedback has been noted. In fact, we are in the process of replacing carpets in the rooms and corridors. Furthermore, your comment on the floor cleanliness has been addressed with our housekeeping. Thank you for your valuable suggestions. We are committed to improving our products and the level of our services to satisfy our guest. We look forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager

Adrian Business - 30/07/2018 AccorHotels certified review
« Very Friendly Staff Makes You Feel Like Home »

I've stayed at Novotel Al Bustan in Abu Dhabi for quite an extended period of time. During this time I've started to know many members of the staff by their first name. Special thanks go to the kitchen staff - Chef Maya, Chef Tiessen, Chef Pratap - for indulging my food peculiarities and to all the hotel staff for making me feel special during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adrian, Thank you for staying at Novotel Abu Dhabi Al Bustan! We very much appreciate your positive feedback and delighted to have met your expectations during your stay. Knowing that we have made you feel at home during your stay is truly rewarding. Likewise, I am sure that your kind compliments will cheer and inspire and the entire team especially Chef Maya, Chef Pratap and Chef Teesen. Thank you for your wonderful comments and we look forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager

Nhovie Couples - 30/07/2018 AccorHotels certified review
« One day stay »

The bed is good the bathroom smells bad,the pool was so crowded,location of the hotel is not ideal For holidays or a long weekend stay. Breakfast is not so good.. very less choices and more on Arabic food breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Nhovie, Thank you for staying with us. We are sorry that your overall experience was not to your expectations. Please accept our sincere apologies. Your comments have been brought to the attention of the relevant departments for necessary remedial actions. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We appreciate sharing with us your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Debray General Manager

Wendell M. Families - 30/07/2018 AccorHotels certified review
« MR. WENDELL M. »

Valet parking is completely satisfied and houskeeping are attentive anytime you call and the bell boy are very active And my kids are happy....i will come back again..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wendell M., Thank you for staying with us. We very much appreciate your wonderful comments regarding your stay at the Novotel Abu Dhabi Al Bustan. Glad to see that you were happy with your stay and was pleased with our valet, housekeeping and bellboy services during your visit. Thank you for your inspiring feedback and we would love to have you again with us in the near future. Best Regards, Bruno Debray General Manager

Mohammadreza A. Business - 30/07/2018 AccorHotels certified review
« perfect »

every thing was great. thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammadreza A. Thank you for staying at Novotel Abu Dhabi Al Bustan and for your positive feedback. We are delighted that your experience during your visit was to your expectations. Looking forward to welcoming you again on your return. Best Regards, Bruno Debray General Manager

Jenny Families - 28/07/2018 AccorHotels certified review
« Excellent »

The facilities of the hotel are very useful to me and to my family. I like the Sauna, Steam and Jacuzzi, my children enjoy the swimming pool. The breakfast is owesome. I will definitely recommended to my friends and to their family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jenny, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you and your children enjoyed the swimming pool as well our wellness facilities during your visit. It is also a delight to note that the breakfast buffet was to your expectations. Thank you for recommending us to your family and friends. We look forward to the pleasure of welcoming you back in a future stay. Best Regards, Bruno Debray General Manager

Yaser A. A. Solo - 27/07/2018 AccorHotels certified review
« Sir »

V good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. YASER AHMED A., Thank you for staying with us. We very much appreciate your positive feedback and delighted to have met your expectations during your stay. Looking forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager

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