Hotel - Novotel Abu Dhabi Al Bustan
Novotel Hotel Novotel Hotel

Novotel Abu Dhabi Al Bustan Hotel

4.5/5 859 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 224.10 AED Non member rate
From 201.69 AED Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Jet skiing
    • Kayaking
    • Pedal boat
    • Private beach (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center
    • Water skiing
    • Wind surfing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Horse riding
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

  • 361 rooms
  • 279 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 13 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,817 reviews

Our guest reviews for Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 859 reviews
Alll Families - 18/10/2018 AccorHotels certified review
« Average »

The food menu needs to be updated The price of the food is to expansive And twice I came the check in was to late The price of the hotel was too high from week to week it changes it's not worth it Not all of the females in the reseption are kind . They charge for the water in room if you ask for its 12 dirhams for a small bottel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Alll, Thank you for choosing to stay at the Novotel Abu Dhabi Al Bustan. We are sorry that your overall experience was not to your expectations. Please accept our sincere apologies. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We appreciate sharing with us your honest opinion, and it is our hope that you will give us the opportunity to better serve you in the near future. We look forward to welcoming you again. Sincerely, Bruno Debray General Manager

Salwa Business - 16/10/2018 AccorHotels certified review
« Satisfied »

Enable to adjust late check out up to max by 2pm. Thanks! Quick Check-in and check-out The overall stay was an excellent experience... the facility and room was great.. breakfast buffet was really good..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Salwa, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with our rooms and facilities as well satisfied with our buffet breakfast during your visit. Thank you for your comments and we look forward to welcoming you again in the future. Best Regards, Bruno Debray General Manager

Bronwin M. Solo - 15/10/2018 AccorHotels certified review
« Very please Thank you »

Really appreciate the great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bronwin M., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are glad that your experience during your visit was to your expectations. It is also a delight to note that you were well pleased with the guest services during your visit. Thank you again for your kind comments and we look forward to welcoming you again soon. Best regards, Bruno Debray General Manager

Anonymous Business - 15/10/2018 AccorHotels certified review
« Great experience »

It was great indeed and something lavking was only from WiFi only

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that see that you had a great stay with us. Nevertheless, I am sorry about your experience with the WiFi was not to your expectations. Your feedback is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. Thank you for your comments and we look forward to welcoming you again soon. Best Regards, Bruno Debray General Manager

Louis Business - 15/10/2018 AccorHotels certified review
« Perfect »

Peace comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Louis, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have met your expectations during your stay. Looking forward to having you with us again soon. Best Regards, Bruno Debray General Manager

Gordon G. Business - 14/10/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gordon G., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall pleased with your stay. Thank you for your feedback. It is important to us in our ongoing efforts to meet our guest expectations. We look forward to serving you better in a future stay. Best Regards, Bruno Debray General Manager

Herman Couples - 14/10/2018 AccorHotels certified review
« comfortable stay »

Modern and clean hotel of good standard. Comfortable room. Good wifi although it was a nuisance it only reconnects automatically after about half a minute you opened your device again. Nice pool area. Free parking garage which is only accessible with your room key so check-in first before parking or use the valet service. The key cards appeared not to be activated after check-in so we had to go back again to the reception to activate them once again. Although we arranged a late check-out and reconfirmed it the day after over the phone our key cards were once again deactivated. I guess some new software is advisable. We did not use the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Herman, We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. Glad to see that you were overall satisfied with your stay and were pleased with our rooms, pool area, and parking facilities. Nevertheless, we are sorry about your experience with the key cards. Your feedback has been brought to the attention of the relevant department for appropriate actions. Please accept our apologies for the inconvenience caused. Thank you for your comments and we hope to welcome you again in the near future. Best regards, Bruno Debray General Manager

Amir T. Couples - 13/10/2018 AccorHotels certified review
« Amir T. »

Staying in Al Bustan its really good Its Clean, Comfortable and easy to access

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Amir T., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are happy to see that you were pleased with our location and accommodations during your visit. Thank you for your positive feedback and look forward to welcoming you again in the near future. Best Regards, Bruno Debray General Manager

Quintin D. Business - 12/10/2018 AccorHotels certified review
« Friendly, efficient, clean and very very good »

Good clean rooms friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Quintin D., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is such a delight to see that you were pleased with our rooms and impressed by the team's hospitality and guest services during your visit. Thank you for your lovely comments and we hope to welcome you again on your return. Best regards, Bruno Debray General Manager

Ruel M. L. Business - 09/10/2018 AccorHotels certified review
« Great Stay »

Nice Room, Nice Service, Nice Breakfast, All Clean, Nice Staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ruel M L., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were happy with your stay and were pleased with our rooms, team's hospitality and guest services, as well satisfied with our buffet breakfast during your visit. Thank you for your positive comments and we look forward to having you again with us in the near future. Best regards, Bruno Debray General Manager

Andreas B. Business - 08/10/2018 AccorHotels certified review

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andreas B., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall pleased with your stay. Your feedback is very much appreciated. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to having you with us again soon. Best regards, Bruno Debray General Manager

Immad A. M. Families - 08/10/2018 AccorHotels certified review
« Comfortable facility, good food and courteous staff »

Overall very pleasant experience. Location is also convenient. Room rates are reasonable too. I’ll definitely stay again inshaAllah

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Immad Ali M., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with our location, rooms, facilities, and was impressed by our team's hospitality during your visit. Thank you for your wonderful comments and it will be our pleasure to welcome you again to another pleasant stay. Best Regards, Bruno Debray General Manager

Fahd Solo - 07/10/2018 AccorHotels certified review
« Big thanks to rania in the reception »

My stay was comfortable the hotel is very clean and is near to my work place everything is fine just I want to thanks the receptionist rania for her great service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Fahd, Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are glad that your experience during your visit was to your expectations. I am sure that Rania will be all smiles by your words of appreciation. Thank you for your comments and we look forward to welcoming you again very soon. Best Regards, Bruno Debray General Manager

Saleh Solo - 07/10/2018 AccorHotels certified review
« Raina and Fatima best staff ever »

Big thanks for the receptionist Rania and Fatima they are always helping me in the reception with nice smile and even if they are busy once they will see me they will greet me and let me feel like home. Really I appreciate their good customer service potential.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Saleh, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have met your expectations during your stay. Knowing that we were able to make you feel like home is truly rewarding. I am sure that your kind compliments will cheer and inspire Rania and Fatima of our Reception team. Thank you for your lovely comments, and we look forward to welcoming you back on your return. Best regards, Bruno Debray General Manager

Taha J. Solo - 06/10/2018 AccorHotels certified review
« Mr »

I consider Novotel Al Bustan to be me second home in UAE. So, I keep staying here frequently . I am fully satisfied from the service i am receiving here and more than happy with staff treatment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Taha J., Thank you for staying at the Novotel Abu Dhabi Al Bustan. It is truly heartwarming to receive such marvelous comments. Nothing is more rewarding than to know that you consider us as your second home. Your kind compliments serve an inspiration to us in our ongoing efforts to provide superb experience to our guests. Thank you for your positive feedback and it will be our pleasure to welcome you back on your return. Best regards, Bruno Debray General Manager

A. G. Business - 06/10/2018 AccorHotels certified review
« Good location and nice stay »

The hotel is easy to reach and well placed. The lobby was good with helpful staff, able to fulfil your request with a great smile, thanks to all team members.The hotel has an excellent gym, cool swimming pool / sauna and a kind service. My room was very neat & clean. Restaurant, Choice Cut, was also very good with a good service, thanks to the team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A. G. , Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your wonderful comments following your stay. It is a delight to see that you were pleased with our location, rooms, wellness facilities and restaurants. I am sure that your kind compliments towards the hospitality and guest services will serve as an inspiration to the team. Thank you for your positive feedback, and we look forward to welcoming you again in the near future. Best regards, Bruno Debray General Manager

Kathie Friends - 05/10/2018 AccorHotels certified review

Convenient, affordable and accessible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Kathie, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. Looking forward to having you with us again very soon. Best regards, Bruno Debray General Manager

Ahmed E. S. Friends - 04/10/2018 AccorHotels certified review
« Complain »

I had lot of problems specially with the parking they lost my car and sarvise is very bad when we order water we have to pay and it was worst nights ever and the problem am one of the monthly visitor to your hotel but I need to change now

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed El s., Thank you for your kind feedback following your stay at the Novotel Abu Dhabi Al Bustan. I am sorry about your experience during your stay; please allow me to express my sincerest apologies for the inconvenience caused. Please rest assured that corrective actions will be taken in order to address your comments regarding the valet services and to avoid future recurrences. Kindly be informed that we do provide 2 complimentary bottles of water per night stay and additional orders are chargeable. Your feedback is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. Once again our apologies, and we earnestly hope that you will give us the opportunity to regain your confidence in us. We look forward to welcoming you again. Sincerely, Bruno Debray General Manager

Elizabeth S. Friends - 04/10/2018 AccorHotels certified review
« Nice facilities but rude receptionist!!! »

I really like the hotel, the room was great for the price. Breakfast buffet has really good selection. The pool was big and there was jacussi and the steam and sauna room and attendants are great. But what a bad experience at check in. The receptionist Loriel was really rude, she completely ignored me when I asked if my friend could get a connecting room or next to each other which I understand is subject to availability but I asked for that upon booking. She did not even check me in. And what's more annoying is she asked for the phone saying she will connect my friend to wifi but downloaded accor app without asking for permission. For me that is invasion of privacy. I don't know if it is required of them to persuade a guest to download their app, still they should asked the guest if they will agree to have it downloaded for them. The guest has a right to refuse or let them after being asked. This is the first time this happened to me. I have been to a lot of hotels but it's the first time I encountered such treatment from a receptionist. After I accompanied my friend to her room I went to the lift but could not go to my room since the receptionist did not check me in but a helpful bellboy told me to go back and check in and get a key. My guest happened to arrive earlier than I so she was already in our room but since I am not checked in I have no key and no access to my room. When I went back she did not even say sorry while proceeding with my check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Elizabeth S., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am glad to note that you were pleased with our rooms, buffet breakfast, and wellness facilities during your visit. Nevertheless, please be assured that corrective actions will be taken on your feedback regarding the reception's behaviour. Allow me to express my sincere apologies for the inconvenience caused. We value your feedback as it will assist us in our ongoing efforts to improve the level of our services and enhance guest experience. Thank you for your kind feedback and we earnestly hope that your experience will not deter you from visiting us again in the near future. Sincerely, Bruno Debray General Manager

Taher Solo - 04/10/2018 AccorHotels certified review
« Not match the expectations »

Not match expectation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Taher, Thank you for your comments following your stay at the Novotel Abu Dhabi Al Bustan. We are sorry that your overall experience was not to your expectations. Allow me to express my sincere apologies. Your feedback is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We earnestly hope that you will give us the opportunity to serve you better in a future stay. Sincerely, Bruno Debray General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 224.10 AED Non member rate
From 201.69 AED Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates