Hotel - Novotel Abu Dhabi Al Bustan
Novotel Hotel Novotel Hotel

Novotel Abu Dhabi Al Bustan Hotel

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4.5/5 735 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

  • 361 rooms
  • 250 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 13 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,404 reviews

Our guest reviews for Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 735 reviews
AccorHotels certified review
Mitul M. Families - 19/06/2018
« The hotel needs to manage well in the peak season like Eid Al Fitr »

I had booked a Suite room for 2 days in Novotel Al Bustan. The suite quality was ok, not as I had expected. For e.g., there was no mini bar stacked up, no iron and iron board in room, had asked for a room with a good view a month in advance - but was given a room in the lower floor (4th floor) while the hotel is up to 12+ floors. These are basics for any room and for a customer paying extra taking a suite room, the expectations would definitely be higher. I am not sure if the service staff take all these requests into considerations or not. If no action needs to be taken, then why ask only at the first place while booking ? The valet parking was highly unprofessional. When I went to the valet to collect my car, I could see my car parked with the window open and keys lying inside - that is a massive service issue. You can check with your staff to validate it. It was a silver BMW 5 series and it was on the afternoon of Friday 15th June. The swimming pool and gym facilities were exceptionally well and that's why we were at least satisfied with our motive to do a staycation. Main feedback is that the staff (right from reception to valet as well as gym/pool attendants) was struggling to cope up with the massive number of guests. You need to add more temporary staff during such occasions to avoid such confusions. Next time I am sure that I am not going to spend extra for a suite room and not sure if I were to stay at this property again.

AccorHotels certified review
Ivor F. Families - 18/06/2018
« Awesome »

Relaxing and peaceful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ivor F., Thank you for staying with us. It is great to see that you had a relaxing and peaceful experience during your visit. We very much appreciate your positive feedback and look forward to welcoming you again to another awesome stay. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Syed S. Families - 18/06/2018
« NICE EXPERIENCE »

VERY NEAT AND TIDY NICE BREAKFAST WITH KIND SERVICES CHEAP BUT BEST OPTION

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. SYED S., Thank you for staying with us. It is a delight to see that you were pleased with your stay. Likewise, glad that your were happy with our accommodations upkeep as well satisfied with our buffet breakfast. We very much appreciate your positive feedback and look forward to welcoming you again in the near future. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Karthi K. M. Families - 18/06/2018
« Could have been better »

The bathrooms were not up to the standards. The room amenities had to asked form the house keeping which usually is there in the room...The restaurant cleanliness was pathetic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Karthi Kumar M., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is important to us in our ongoing efforts to improve our services and enhance guest experience. Once again our apologies. We earnestly hope that you will give us the opportunity to serve you better in a future visit. Sincerely, Bruno Debray General Manager

AccorHotels certified review
Ferdinand Families - 18/06/2018
« Stayed during the eid with family »

I like the cleanliness of the hotel specially our room. However check in has a long time que and took a liitle longer than usual, but the receptionist did her job well and I comended honey for doing a good job. Breakfast was a total mess. No one is assisting the arriving guests. We have to find our own table, I have to clean the table full of mess by myself because you guys only have 4 staff working on a busy day like the eid holiday which to me was totally unacceptable. Being an ex hotilier for 8+ years myself I have never seen a guest clear their own table themselves just so to have breakfast. The food, cutleries, plates cups and glasses took a long time to be refilled. Water on the pool was not clean due to a lot of people swiming. This acceptable but I caught a flue and has been confined in the hospital because of that. Piece of advice. Every hotel has their own forcast for the next 7 to 10 days. Use that data to be prepared for the guests arrival. During holidays and high seasons anticipate and hire extra staff (part timers) to cope up with the hotel operations. Hiring extras wonth cause you that much when it comes to guests comfort and satisfaction. I was certainly disappointed the way f&b handled its opeartions. When you have improved the issues and concerns that I have addressed to me, only then you can come back to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ferdinand, We very much appreciate your sharing your experience during your stay. I am truly sorry for your disappointment and have noted your comments regarding the breakfast service. Please accept my sincere apologies for the inconvenience caused. Rest assured, we will take the necessary actions in order to efficiently manage and avoid such situations in the future. Once again our apologies, and thank you for your valuable feedback. We earnestly hope that you will give us the opportunity to serve you better and regain your confidence in us. Sincerely, Bruno Debray General Manager

AccorHotels certified review
Amit G. Families - 18/06/2018
« nice stay.... »

Nice stay and staff is very helpful special Miss Puja at reception during check in. Clean and comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Amit G., Thank you for staying with us. We very much appreciate your positive feedback and glad that you had a pleasant experience. It is also a delight to see that you were satisfied with our rooms during your stay. Your kind compliments will surely cheer and inspire Puja from our reception. Thank you again for your wonderful comments and we look forward to welcoming you back very soon. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Nelma M. Families - 18/06/2018
« So disappointing :( »

I thought that since I check in online it will be easy for me to check in the hotel but it took me 1.5 hours standing and waiting in the line to get my room key knowing that I have my children with me. Food is good during breakfast but service is bad, no one cleans the table, no cutlery's and glasses available for us to use and theres only 2 or 3 waiters to clean and buss out the table. Swimming pool is very dirty even the sauna the color is almost grey too bad for the children health. This is my 3rd time with Novotel but my last experience was the worst. Please I want to get a response on this because I used to highly recommend this hotel with my friends,

AccorHotels certified review
Ronnie Q. Solo - 17/06/2018

The hotel is nice, good, beautiful room, even the toilet are nice with hot and cold water. Excellent experience while you are in this hotel, specially on Abu Dhabi Al Bustan located at airport road. The receptionist and other employee are very helpful and accommodating the client / guest with their beautiful smile, the restaurant and the food are so good and delicious. Elegant room design. Fast internet, inside and outside of your room. If there is a chance again I will not hesitate to go back to Novotel Hotel, I really love it...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ronnie Quirabu, Thank you for staying with us. It is a pleasure to read such wonderful feedback. We are delighted that you were pleased with our location, accommodations, as well our food during your visit. Your compliments towards the hospitality of the team will surely inspire them to continue their efforts to exceed guest expectations. Thank you again for your comments and we look forward to welcoming you back to another pleasant stay. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Joyce L. Friends - 17/06/2018
« great! »

Staff are approachable and friendly . Have a great time in the pool and spa. Food is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Joyce Luay, We very much appreciate your positive comments regarding your stay at the Novotel Abu Dhabi Al Bustan. I will share your kind compliments with our team. I am sure that your feedback regarding their guest service attitude will serve as an inspiration in our ongoing efforts to satisfy our guests. Furthermore, glad to see that you've had a great time at our pool and was also satisfied with our food during your visit. Thank you for your wonderful feedback and we hope to have the pleasure of welcoming you again very soon. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Saud Families - 16/06/2018
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Saud, Thank you for staying with us. We very much appreciate your positive comment and delighted that you were pleased with your stay. Thank you for your feedback and we look forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Gresham M. Business - 15/06/2018
« Mr »

My stay at the hotel was very pleasing and refreshing. I really appreciate the way staff handles its guests especial a Mr Tilak, a porter at the main entrance who was kind and very helpful. I also want to appreciate Mr Hafiz Imrah who made sure that my room was always spotlessly clean. Thank you very much for a job well done. Keep up the good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gresham Muradzikwa, Thank you for staying with us. We very much appreciate your positive feedback. It is also a pleasure to see that you had a pleasant and refreshing stay. I will surely pass on your compliments to Tilak and Hafiz Imran. I am sure that they will be elated by your kind words and appreciation. Thank you for your wonderful comments and we hope to have you again in a future visit. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Bipin K. M. Business - 13/06/2018
« Very nice staying room and satisfaction food. »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. BIPIN KUMAR MISHRA, Thank you for staying with us. We are delighted that you were pleased with your stay and was satisfied with our rooms and food during your visit. Thank you for your wonderful comments and we look forward to welcoming you again. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Showa O. Solo - 10/06/2018
« Extremely satisfied »

Comfortable, and found the property very clean and staffed with friendly workers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Showa O., Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you had a comfortable stay with us. It is also a pleasure to see that you were pleased with our accommodations as well the guest service attitude of our staff. Thank you for your wonderful comments and we look forward to having you again in a future visit. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Essam A. G. Business - 09/06/2018
« Every thing wonderful there except the house keeping very bad and no manager for them , they do what they want »

Novotel wonderful hotel food excellent , front desk very nice , , only you should check the staff of house keeping , they try to have tips and they hod the water tea and even the cleaning till you ask for your right as guest I believe they do not have good manager so they do what ever they want .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Essam G., Thank you for staying with us. We very much appreciate your kind feedback and glad that you were pleased with our accommodations, food and beverage, as well the guest service provided by our Front Desk staff. Nevertheless, your comment on the Housekeeping staff has been brought to the attention of the concerned for immediate corrective actions. While this occurrence is unusual and not the standard of our hotel, there is no excuse for the inconvenience it has caused you. We very much appreciate your valuable feedback as it will assist us in our ongoing efforts to improve the level of our services and enhance guest experience. Once again our apologies, we look forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Maha A. S. Friends - 08/06/2018
« Enjoyable and relaxing »

Extremely helpful and well behaved staff. Loved the swimming pool The room was very clean with beautiful views. Loved the breakfast and its surroundings Will definitely recommend to our friends. Mr. Ahmad Mohamad was very helpful and pleasant to talk to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Maha A. S., Thank you for staying with us. It is a pleasure to receive such wonderful comments. We are happy to see that you were pleased with the guest service attitude of the staff as well satisfied with our rooms, buffet breakfast and swimming pool during your visit. I am sure that Mr. Ahmed Abbas will be elated by your kind compliments. We very much appreciate your positive feedback and thank you for recommending us. Looking forward to welcoming you back on your return. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Dr D. F. Business - 07/06/2018
« Distinguished location, very friendly staff and good facilities »

We spend one special night at Novotel Al Bustan last monday, 4 june 2018...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. Doaa F., Thank you for staying with us and for your positive feedback. We are happy to receive such wonderful comments and delighted that you were pleased with our location, facilities and staff hospitality during your visit. Looking forward to welcoming you back on your return. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Abdelkareem A. Business - 05/06/2018
« Very good accommodation service in addition to cuisine and beverages »

I enjoyed staying for the past two weeks at novotel, the service provided was excellent in terms of housekeeping, rooms service, food and beverages. Totally i recommend novotel to other people, its a nice hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdelkareem A., Thank you for staying with us. It is a delight to see that you were pleased with your stay and was impressed by the housekeeping, rooms service, food and beverage guest services. I am sure that your kind feedback will serve as an inspiration in our ongoing efforts to exceed guest expectations. Thank you for recommending us and we look forward to having you again very soon. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Ditz Solo - 05/06/2018
« Guest friendly comfy place to relax »

i like the rooms, so nice to chill from work stress, the bfast buffet have lots of choices but in good price. the hotel is cozy and elegant. the staff are friendly and accommodate your request...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Ditz, Thank you for staying with us. We are glad to know that you had a comfortable and relaxing stay, and delighted that our rooms, buffet breakfast and hospitality have met your expectations. Thank you for your wonderful feedback and we look forward to welcoming you again very soon. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Raghed K. Business - 04/06/2018
« Excellent location »

Excellent location, in between the city and airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Raghed k, Thank you for staying with us. We very much appreciate your positive feedback and delighted that you were pleased with our location. Thank you for your comments and we look forward to welcoming you again in a future visit. Best Regards, Bruno Debray General Manager

AccorHotels certified review
Christine Couples - 03/06/2018
« A haven »

Staff were very welcoming and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Christine, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay as well impressed with the staff hospitality during your visit. It will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager

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