Hotel - Novotel Abu Dhabi Al Bustan
Novotel Hotel Novotel Hotel

Novotel Abu Dhabi Al Bustan Hotel

4.5/5 922 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Jet skiing
    • Kayaking
    • Pedal boat
    • Private beach (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center
    • Water skiing
    • Wind surfing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Horse riding
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

  • 361 rooms
  • 279 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 13 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,904 reviews

Our guest reviews for Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 922 reviews
Mohamed Business - 17/11/2018 AccorHotels certified review
« Unpleasant »

The room was not clean properly as the carpet is dusty and there are time the pillow case is dirty after changing, no replenishment of sanitary bag and worst of all there are a lot of drain flies in the toilet and room which is very irritating. Overall the reception staff are unfriendly. I did an online check in and The information is not there or key is not ready upon arrival as what was stated online. I am disappointed as I have been staying In Novotel or Pullman in almost all of my trips.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamed, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are truly sorry for your disappointing experience during your stay. Please accept our sincere apologies for the inconvenience caused. Your valuable feedback has been brought on board with my team and remedial actions will be taken in order to address and avoid such shortfalls in the future. Once again our sincere apologies. We hope that you will give us the opportunity to regain your confidence in us. Sincerely, Bruno Debray General Manager

Iyad H. Couples - 16/11/2018 AccorHotels certified review
« Great »

Very nice and comfortable place helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Iyad H., Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you had a comfortable stay. Likewise, we are happy to see that you were well impressed by the team's guest service attitude during your visit. Thank you for your lovely comments and we look forward to welcoming you again in the near future. Best regards, Bruno Debray General Manager

Etienne P. Business - 16/11/2018 AccorHotels certified review
« Nice stay »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Etienne P., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were overall pleased with your stay. Looking forward to welcoming you again in the near future. Best regards, Bruno Debray General Manager

J. Couples - 15/11/2018 AccorHotels certified review
« Excellent »

Amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are glad that your experience during your visit was to your expectations. Looking forward to welcoming you again to another amazing stay. Best Regards, Bruno Debray General Manager

Itai C. Families - 14/11/2018 AccorHotels certified review
« Just fabulous »

Rooms are big and just perfect for a family with small kids. Bathrooms are very modern and are very clean. Breakfast was good, something for everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Itai C., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with our rooms as well our bathroom features. Likewise, we are happy to note that you were well satisfied with our buffet breakfast during your visit. Fulfilling our guest expectation is truly rewarding.Thank you for your wonderful comments and it will be our pleasure to welcome you again to another pleasant stay. Best regards, Bruno Debray General Manager

Zarka Business - 13/11/2018 AccorHotels certified review
« FAntastic! Great staff! »

I had a wonderful stay. The hotel was way better than I had imagined. The icing on the cake was the staff. Very kind and ready to help. I would specially like to mention Muhammad Ahmed, the boy in the lobby. He helped me with carrying my luggage, charging my phone (i had checked out in the morning due to conference and had a flight at night and spent an hour in the lobby). Would definitely recommend this hotel to friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Zarka, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are happy to see that you had a wonderful stay with us. I am sure that your compliments will cheer and inspire the entire team especially Muhammad Ahmed of our bell desk. Thank you for your positive feedback and for recommending us to your friends and family. We look forward to the pleasure of welcoming you again soon. Best regards, Bruno Debray General Manager

Mohamed N. Families - 13/11/2018 AccorHotels certified review
« Good job and well kazam amazing person to deal with amazing attitude and attention he is credit to the hotel indeed »

Was amazing as it was my honey moon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamed n., Thank you for choosing the Novotel Abu Dhabi Al Bustan for your honeymoon. We very much appreciate your positive feedback and thrilled that you were impressed by our team's hospitality and guest services during your visit. Your kind compliments will surely cheer Kazem and serve as an inspiration to the entire team. Thank you for your wonderful comments, and we look forward to welcoming you again to another pleasant stay. Best regards, Bruno Debray General Manager

M J. Solo - 13/11/2018 AccorHotels certified review
« Welcoming and relaxing »

IT was very good. The reception staff were friendly and welcoming. The room was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M J., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted to know that you had a relaxing stay with us. It is also cheers us to see that you were pleased with our rooms as well impressed by the reception team's hospitality during your visit. Thank you for your positive feedback, and we look forward to the pleasure of welcoming you again in the near future. Best regards, Bruno Debray General Manager

Akram H. Friends - 12/11/2018 AccorHotels certified review

Stay was pleasant . Clean and neat . Peaceful and polite staff .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Akram h., We very much appreciate your positive comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is a pleasure to see that you had a pleasant stay and were impressed by the team's hospitality during your visit. We look forward to welcoming you again soon. Best regards, Bruno Debray General Manager

George I. P. M. Solo - 12/11/2018 AccorHotels certified review
« amazing »

amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. GEORGE II P. M., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted that your experience during your visit was to your expectations. It will be our pleasure to welcome you back to another amazing stay. Best regards, Bruno Debray General Manager

Muhammad U. A. B. Couples - 11/11/2018 AccorHotels certified review
« Comfortable »

It was a good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Muhammad Umar Akram B., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted to see that you had a pleasant and comfortable stay with us. Thank you for your positive feedback and we look forward to welcoming you back on your next visit. Best regards, Bruno Debray General Manager

Mohammed A. Couples - 10/11/2018 AccorHotels certified review
« Was not as expected »

There was only on person working at the reception during check out and when checking in the staff were not welcoming. Also, when I asked for bottle of water I was told that I have to pay for it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohammed A., Thank you for sharing with us your concerns following your stay at the Novotel Abu Dhabi Al Bustan. We are sorry that your overall experience fell below your expectations. Please accept our sincere apologies. Your comment on the reception has been noted and brought to the attention of our Front Office team for remedial actions. Meanwhile, we do provide two complimentary bottled water daily. Additional requests are chargeable and ordered from our room service. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Sincerely, Bruno Debray General Manager

Anonymous Families - 10/11/2018 AccorHotels certified review
« Great service »

Brilliant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with the team's guest services during your visit. It will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager

Q. A. Business - 09/11/2018 AccorHotels certified review
« Shyalina is your best employee »

She offers me a great welcome , the room was very clean and quiet , the quality of the bed was amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Q. A., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with our rooms and bed comfort. Likewise, I am sure that your kind compliments will cheer and inspire Shyalina and the rest of the team. Thank you for your wonderful comments and it will be our pleasure to welcome you again in a future visit. Best Regards, Bruno Debray General Manager

Gagandeep S. Business - 09/11/2018 AccorHotels certified review
« Great experience »

Really nice hitel, helpful and coutious staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gagandeep S., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with our accommodations and hospitality during your visit. Thank you for your comments and we look forward to welcoming you again in the near future. Best regards, Bruno Debray General Manager

M. A. Couples - 09/11/2018 AccorHotels certified review
« Very bad »

The staff did a booking for my room while i was staying inside and even I'm a regular guest there they didn't even care and it was so frustrating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. a., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. We are sorry that your experience did not meet your expectations. Contrary to your claim, please be informed that we did not book your room to another guest during your stay. The hotel was running on high occupancy and we are not able to extend your late check-out request beyond 2pm. Once again our apologies, and we earnestly hope that you will give us the opportunity to serve you better in a future stay. Sincerely, Bruno Debray General Manager

Jean L. A. Business - 08/11/2018 AccorHotels certified review
« Feel at home, welcoming and comfortable »

Staff available and welcoming, attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jean-Luc A., Thank you for your marvelous comments following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted that you were impressed by the team's hospitality during your visit. Likewise, knowing that we have made you feel at home during your stay is truly rewarding. Thank you for your positive feedback and we look forward to having you again with us. Best regards, Bruno Debray General Manager

Murtuza Families - 06/11/2018 AccorHotels certified review
« GREAT »

Very lovely hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Murtuza, Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are glad that your experience during your visit was to your expectations. Looking forward to welcoming you again very soon. Best regards, Bruno Debray General Manager

Anonymous Families - 06/11/2018 AccorHotels certified review

Clean, comfortable and modern hotel. Very helpful and professional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D, We very much appreciate your positive comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is a delight to note that you were pleased with our accommodations, as well our team's hospitality and guest service attitude during your visit. Thank you for your kind feedback and we look forward to having you with us again very soon. Best regards, Bruno Debray General Manager

Jheck Families - 06/11/2018 AccorHotels certified review
« Great! »

Your medics at swimming area were very attentive when my son accidentally had cut when he slipped from the elevated area where the lifeguards stays. The medics made sure my son is ok and of course the wound is not that deep. I am extremely satisfied about our stay last time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jheck, We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. I am sorry to hear about the incident during your stay and earnestly hope that your son is all well now. I will definitely pass on your compliments to the Recreation team. Thank you for your kind feedback and we look forward to welcoming you again soon. Best regards, Bruno Debray General Manager

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