Hotel - Novotel Abu Dhabi Al Bustan
Novotel Hotel Novotel Hotel

Novotel Abu Dhabi Al Bustan Hotel

4.5/5 1,109 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Jet skiing
    • Kayaking
    • Pedal boat
    • Private beach (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center
    • Water skiing
    • Wind surfing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Horse riding
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

  • 361 rooms
  • 279 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 13 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,247 reviews

Our guest reviews for Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,109 reviews
Nasser M. A. Solo - 14/03/2019 AccorHotels certified review
« Nice front office »

I have stayed 1 night here,as a regular guest I like the staff of front office,they are all so nice ,sisi she is nice and even she works in adagio now but still whenever i need assistants, she always help me, puja as well .thanks all the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nasser Mohammed A., I would like to take this opportunity for your loyalty to the Novotel Abu Dhabi Al Bustan. It is truly rewarding to receive such great compliments about our team's hospitality. The Front Office team especially Sisi and Puja will surely be all smiles by your kind words and appreciations. Thank you for your inspiring feedback and we would love to have you again with us in the near future. Best regards, Souffian Zaeraoui General Manager

Business - 13/03/2019 TripAdvisor review
« Small rooms »

Being a platinum member of accorhotels rewards program, i was expecting better room and better check in experiences. Room is so small. Despite of asking for a bigger sized room, i was offered this small room. Will never be back to this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear RUDRAKUMAR, Thank you for leaving a review about your stay at the Novotel Abu Dhabi Al Bustan. We are sorry that your overall experience fell below your expectations. Allow me to express my sincere apologies. Kindly be informed that except our suites, all our rooms are 30 square meters. Likewise, being a Platinum member of Le Club, the free room upgrade to the next category privilege is subject to availability as per terms and conditions. We thank you for your feedback and earnestly hope that you will give us the opportunity to regain your confidence in us. Sincerely, Souffian Zaeraoui General Manager

Anonymous Families - 12/03/2019 AccorHotels certified review
« Mr »

My best hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have met your expectations during your stay. Looking forward to welcoming you again in a future visit. Best Regards, Souffian Zaeraoui General Manager

Saeed A. Solo - 12/03/2019 AccorHotels certified review
« The best »

As usual, its the best place to saty in Abudhabi, kind employees, great location,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Saeed A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. We are glad to see that you were pleased with our location, accommodations, and team's hospitality during your visit. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Souffian Zaeraoui General Manager

Deborah Q. Families - 12/03/2019 AccorHotels certified review
« Pleasant Stay »

Overall, we had a pleasant stay in your hotel. I'd like to thank LORIEL from the Front Desk who was very kind, proficient and professional. I have a very nice Check In experience. She made us feel very welcome. The room we had was great. The location is perfect, close to Dubai and close to the embassies. But I have to comment on the Reception at the Pepper Restaurant during breakfast. She was a Filipina - she has a poker face and does not welcome her guests with a smile. Not friendly and welcoming at all! She's a complete opposite of Loriel. Also, when i ask coffee from one of the waiter, this waiter passed the message to this Filipina Receptionist and she just shrugged off her shoulder commenting "it will be served on their table" addressing the waiter and without even acknowledging us. We found it very rude! Anyways, we got our coffee by ourselves. Also, the fruit juice was tasteless. Hope you will take this constructive criticism for the betterment of the entire hotel as we would like to come back. Thank you and best regards, Deborah Q. (0…)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Deborah Q., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall pleased with your stay and were impressed by the guest services accorded by Loriel of our Reception. Nevertheless, I sincerely apologize for the shortfalls experienced during your breakfast. Please rest assured that corrective actions will be taken by the concerned team. We very much appreciate your valuable feedback as it will assist us in our ongoing efforts to improve the level of our services and enhance guest experience. Looking forward to serving you better on your next visit. Kind regards, Souffian Zaeraoui General Manager

Liviu I. Couples - 12/03/2019 AccorHotels certified review
« Very nice hotel »

.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Liviu I., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted that you were pleased with our accommodations during your visit. It will be our pleasure to welcome you again soon. Best regards, Souffian Zaeraoui General Manager

Hamad H. Business - 12/03/2019 AccorHotels certified review
« Considering all the aspects - cost to comfortability - it is 10 out of 10 »

Cost - reasonable Location - able to reach anywhere in AD easily Luxury - excellent comparing to the cost Facilities - everything is available WiFi and Parking - available and free Breakfast - super Staff - nice and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hamad Hamad, We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. We are delighted that you were pleased with our location, accommodations, facilities, buffet breakfast, guest services, as well impressed by our team's hospitality during your visit. Thank you for your wonderful comments, and we look forward to welcoming you back very soon. Best regards, Souffian Zaeraoui General Manager

Jaydee Families - 11/03/2019 AccorHotels certified review
« Great! »

I had a great experience at Novotel Al Bustan. The check in and check out staff were helpful and friendly as are all staff in the hotel. Always smiling and happy to help. Thank you for a lovely experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Jaydee, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your marvelous comments and delighted to learn that you have had a lovely experience during your stay. Your kind compliments towards the team's hospitality and guest services will surely serve as inspiration in our ongoing efforts to meet our guest expectations. Many thanks for your great feedback, and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Anonymous Business - 11/03/2019 AccorHotels certified review
« short stay »

clean, quiet and efficient, exactly what an hotel should be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were overall pleased with your stay. Looking forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

Pradeepkumar Families - 11/03/2019 AccorHotels certified review
« Excellent »

Reception Mr.Najeeb was offered verygood service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Pradeepkumar, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with your stay and were well impressed by the guest services of Javed of our reception. I am sure that your compliments will cheer and serve as an inspiration not only to him but to the rest of the team. Many thanks for your positive feedback, and we look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager

Andrew M. Solo - 10/03/2019 AccorHotels certified review
« First stay of 2019 »

The staff, as usual, were pleasant to deal with, and I wish I could get more time to know them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andrew M., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted that you were impressed by the hospitality and guest services of the team. Thank you for your lovely comment and we hope that you will have more opportunities to stay with us, to get to know more about our "heartists". Best regards, Souffian Zaeraoui General Manager

Abid Families - 10/03/2019 AccorHotels certified review
« One night but good comfortable stay »

Comfortable with good price. Recommended for satying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abid, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback, and glad that you had a pleasant and comfortable stay. Many thanks for your kind comments and for recommending us. We look forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

Azza E. Couples - 10/03/2019 AccorHotels certified review
« It was average, I liked few things but was disappointed with other things too »

It started off well but the next morning I called reception and asked for my car to be brought out by valet since I am aware of how long it normally takes (I have given them 30mins notice mentioning exactly when I am leaving), then to my surprise no one had notified the valet parking guys so I had to wait another 20mins and I was late for a very important meeting as a result of that! I was also very disappointed when I came back to my room later that day at 5pm to find that my room was not serviced and I didn’t have clean towels... after calling and finally getting house keeping an hour later they were very unapologetic and almost annoyed by the fact that I am asking for my room to be cleaned! On the day of my checkout the AC was not working since 6am and they only fixed it at around 10! Positive Feedback: Most of the staff were nice and welcoming and my partner and I had a great experience using the spa and facilities, especially the couple’s massage and pool bar... I was also given late check out which was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Azza E., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your overall experience did not meet your expectations; allow me to express my sincerest apologies for the inconvenience caused. Please rest assured that your comments have been shared with the relevant departments for corrective actions. Nevertheless, we very much appreciate your positive feedback on the hospitality of the team, spa experience as well the Waves Pool Bar. Thank you for your comments. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We earnestly hope that you will give us the opportunity to serve you better in a future stay. Sincerely, Souffian Zaeraoui General Manager

Atiq U. R. Friends - 10/03/2019 AccorHotels certified review
« Extraordinary »

Value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Atiq Ur R., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were overall pleased with your stay. Looking forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

Ahmed A. Couples - 08/03/2019 AccorHotels certified review
« Good »

Good hotel, good location for my purpose and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed A., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased our location, accommodation, and friendly team during your visit. Thank you for your positive comments, and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Alya A. Business - 08/03/2019 AccorHotels certified review
« Nice hotel »

The residence is convenient and the work team is very helpful. It also offers all kinds of amenities such as swimming pool, swimming pool, gym and assembly. I would like to thank Adnan for the help and the wonderful service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Alya AlGaithi, We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. We are glad that you were pleased with our accommodations and facilities during your visit. Likewise, I am sure that Adnan will be elated and grateful for your special mention. Thank you for sharing your experience, and we look forward to welcoming you again very soon. Best regards, Souffian Zaeraoui General Manager

Mikail S. Business - 08/03/2019 AccorHotels certified review
« Highly Impressive »

The Hotel Offers Unique experience of 'home away from home' comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mikail S., Thank you for staying at the Novotel Abu Dhabi Al Bustan. It is a pleasure to note that you were highly impressed with your experience during your stay with us. There is nothing more rewarding than knowing that we were able to make your stay as comfortable as home. We are grateful for your lovely feedback, and look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Vks (. K. Couples - 07/03/2019 AccorHotels certified review
« Very Helpful Front Desk Team - Superb Room and good Breakfast »

Superb and helpful front desk team. Room was quiet and very comfortable, clean, coffee and tea service in the room. Good air conditioning in the room. Great breakfast quality and service. Good choice from Egg station and bakery. Recommended hotel near to Grand Mosque and shopping centre by taxi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VKS (United K., Thank you for staying at the Novotel Abu Dhabi Al Bustan. It is delightful to know that you were satisfied with your stay and were impressed with the hospitality of our Front Desk team. We are also glad to see that you were pleased with our location, rooms and amenities, as well satisfied with our buffet breakfast during your visit. Many thanks for your great feedback and for recommending us. We look forward to welcoming you again very soon. Best regards, Souffian Zaeraoui General Manager

Catherine Business - 06/03/2019 AccorHotels certified review
« An Excellent Hotel »

This is a really great hotel - surprisingly good for the location and price. Excellent facilities, spotlessly clean and real 'hospitality' staff. I would like to make mention of both Hamza at the check in counter who was clearly aware of my frustration caused by being stuck in the portico in my car (the only bad point of this hotel I experienced) who did his job excellently; and of Adnan (?) who went out of his way to help me source a phone charger with so much generosity and assistance. All staff, however, were courteous, efficient, and friendly. The only negative, as mentioned above, is the portico area does not function very well (probably due to the fact there are cars actually parked there) and I was actually stuck in a traffic jam inside the portico on my arrival. Similarly, on departure I waited much longer for my car than expected. Aside from this one negative - this was a refreshingly positive experience for a business stopover in this price range. Well done!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Catherine, Thank you for your positive comments following your stay at the Novotel Abu Dhabi Al Bustan. It is a pleasure to note that you were overall satisfied with your stay and were pleased with our location, accommodations, and facilities. Glad that you were also impressed by the team's hospitality and guests services during your visit. Your compliments will surely draw a smile on Hamza and Adnan's faces. Thank you for recognizing their efforts. Nonetheless, please accept our sincere apologies for the inconvenience caused by delays from our valet services. Many thanks for your kind feedback, and we look forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

A K. M. A. H. Families - 05/03/2019 AccorHotels certified review
« very good service »

it was a nice experience staying with you including very good service and caring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A K M ANAMUL H., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were pleased with experience and were well impressed by the hospitality and guest services of the team during your stay. Thank you for your wonderful comments and we look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager

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