Novotel Abu Dhabi Al Bustan Hotel 4 stars

TripAdvisor rating 4.5/5 1,168 reviews
Novotel Abu Dhabi Al Bustan
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Hotel extras

  • 20 minutes' drive from Abu Dhabi Int'l Airport

  • Outdoor swimming pool

  • Private indoor car park

  • Free WIFI

  • Spa and fitness facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes Nearby
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Abu Dhabi Al Bustan

Shk. Rashid Bin Saeed
St / Rabdan St

abu dhabi
united arab emirates

Tel: +97125016444

Fax: (+971)2/5016333

Contact email

Check-in from 14h00

Check out up to 12h00

  • AD Bus Station :   1 Bus terminal

  • By plane

    ABU DHABBI At 24km / 14.91 miles

GPS :24.42938, 54.42929

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: x4
  • Area: From 30
  • Views: Pool side, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and 1 sofa

  • Max. number of persons: x4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and sofa

  • Max. number of persons: x4
  • Area: From 55
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

MELLOW CAFE

Type of cuisine: Cafe

Offering early bird continental breakfasts and all day healthy treats. French pastries as signature items.

Lunch

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHOICE CUT STEAK HOUSE

Type of cuisine: Other cooking style

Steak house restaurant staging charcoal grill with meat cuts, sea products and rotisserie.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PEPPER ALL DAY DINING

Type of cuisine: International

All day dining restaurant serving authentic Arabic, Indo South and Mediterranean cuisine from live cooking station.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WAVES POOL BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,035 m²

  • Maximum capacity: 1,000 people

  • Maximum banquet capacity: 750 people

Find out more
Novotel Abu Dhabi Al Bustan Meeting Room

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,335 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,168 reviews

AWESOME EXPERIENCE AND SATISFIED

Customer review rating 4.4/5

Wyrlo D. R. Couples - 18/04/2019 AccorHotels certified review

ACCOMODATING STAFF ESP. MS. SHYALINA. WELL CLEAN AND ORGANIZED ROOM BREAKFAST IS SUPERB HOTEL RATE IS AMAZING OVERALL - TOTALLY I NEED TO BOOK AGAIN

Dear Mr. wyrlo del r., Thank you for staying at the Novotel Abu Dhabi Al Bustan. It is delightful to know that you had an awesome experience with us. It is also great to see that you were pleased with our rooms, as well satisfied with our buffet breakfast during your stay. Your kind compliments will surely cheer and serve as an inspiration to the rest of the team especially Shyalina. Many thanks for your marvelous comments, and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Great and comfortable room

Customer review rating 4.4/5

Murad A. Couples - 17/04/2019 AccorHotels certified review

Please look forward to my reward point it’s still Not added to my account

Dear Mr. Murad A., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were happy with your stay and were pleased with our rooms during your visit. Kindly be informed that as per terms and conditions, your booking is not eligible for Le Club points as it was on a staff discount rate. Many thanks for your kind feedback, and we hope to welcome you again soon. Best regards, Souffian Zaeraoui General Manager

Mrs. rana

Customer review rating 4.4/5

Rana S. Families - 17/04/2019 AccorHotels certified review

It was good experience, despite the time they took for check in to take our room, even though we arrived around 4:30, but it was good experience.

Dear Mrs. Rana S., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall pleased with your stay. Nevertheless, please accept our sincere apologies for the inconvenience caused by the delay in allocating your room. Many thanks for your kind feedback, and we look forward to welcoming you again in the near future. Best regards, Souffian Zaeraoui General Manager

Clean, spacious room and very easy and friendly check-in process

Customer review rating 4.4/5

Mk Solo - 16/04/2019 AccorHotels certified review

Had a long layover and used the hotel as my base for several hours to recharge and refresh. Very affordable for the services and amenities provided. Great value and very friendly girls at check in.

Dear Mr. MK., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were pleased with your short stay. It is also great to see that you were satisfied with our rooms and were impressed by our Reception team's hospitality during your visit. Many thanks for your lovely feedback, and it will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

Fantastic

Customer review rating 4.4/5

F. A. Friends - 14/04/2019 AccorHotels certified review

Came with my group and over 45 of us lodged at the hotel for 6days. The experience was something truly special, the highlight for everybody despite the Tours was the hotel

Dear Mr. F. A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is truly a pleasure to receive such positive feedback. We are delighted that you had a fantastic experience during your visit. We look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Not happy and unsatisfied.

Customer review rating 4.4/5

Abubakar H. Families - 14/04/2019 AccorHotels certified review

We arrived on Thursday ( 04.04.19) and checked in at 8.00 pm and was shocked to see your reception calling us the next day at 12.00 pm asking us to check out because those were the hotel rules and to quote her words " It's a weekend and we have lots of customers, so you need to vacate to give space to other guests." Wow! My opinion you should atleast let the guests who arrived late to the hotel to stay extra hours until after 5-6 pm. My opinion. Apart from this experience, we really had a good time. Don't not ruin your hotel reputation by small issues. Good luck in the future!

Dear Mr. Abubakar H., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your overall experience did not meet your expectations. We do call and remind our guests about the 12 noon check-out time, and apologize for any misunderstanding. Furthermore, I believe that our team tried their best to extend your check-out until 02:30pm. Thank you for your feedback, and wehope that you will give us the opportunity to serve you better in a future stay. Sincerely, Souffian Zaeraoui General Manager

Wonderfull time at novotel with very nice and friendly staff

Customer review rating 4.4/5

Nasser M. A. Solo - 14/04/2019 AccorHotels certified review

Hi ,, It was another great day at novotel hotel speciallyThe reception was friendly and accommodating like oriel, Fatima and sisi chen There were so nice to help and assist me during my stay .

Dear Mr. Nasser Mohammed A., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay. It is also a pleasure to see that you were impressed by the hospitality and service attitude of our team especially Loriel, Sisi, and Fatima. Your special mentions will surely bring smiles to their faces. Thank you again for sharing your experience, and we look forward to welcoming you back on your next visit. Best regards, Souffian Zaeraoui General Manager

Very Satiafied

Customer review rating 4.4/5

Oliver Friends - 14/04/2019 AccorHotels certified review

It was great, I enjoy my sleep because the beddings were very clean and soft. The environment was very serene. The most appealing thing was the breakfast. The breakfast was the best because it covers all meal type for different nationalities. However, the internet provision was highly metered, no WhatsApp call or video. That's the only thing I didnt like about your services.

Dear Mr. Oliver, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were overall pleased with your stay and were happy with our accommodations and bed comfort. It is also a pleasure to note that our buffet breakfast has met your satisfaction. Kindly be informed that VOIP such as WhatsApp, Viber, Snapchat, Facetime are not available in the UAE. Many thanks for your kind feedback, and we look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager

Excellent hotel and facilities. Very cooperative staff

Customer review rating 4.4/5

Muhammad U. Solo - 13/04/2019 AccorHotels certified review

Excellent. Enjoyed every bit of it.

Dear Mr. Muhammad U., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you have enjoyed your stay. It is also a delight to see that you were pleased with our accommodations and facilities, as well impressed by our team's hospitality and guest services during your visit. Thank you for your wonderful comments and it will be our pleasure to welcome you again soon. Best regards, Souffian Zaeraoui General Manager

So so experience in a world class hotel

Customer review rating 4.4/5

Kinjal B. Business - 12/04/2019 AccorHotels certified review

Rooms were good but pathetic room survice and house keeping not available on demand as I asked for re house keep my room and bathroom. Not happy at all. Good thing is your pool bar food beer and staff. Loved that a lot

Dear Mr. Kinjal B., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall satisfied with your stay and were pleased with our Waves Pool Bar, especially its team. Nevertheless, areas that fell below your expectations have been noted and addressed with the relevant departments for remedial actions. Please accept our sincere apologies for the service shortfalls. Your feedback is appreciated. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to welcome and serve you better on your next visit. Kind regards, Souffian Zaeraoui General Manager

Perfect for a family of 3

Customer review rating 4.4/5

Lee Families - 12/04/2019 AccorHotels certified review

This was our 2nd visit to the hotel. It is perfect for a family of 3 because of the comfortable pull out sofa bed. Add to that the large bathroom with a separate shower and bath (my wife likes a nice bubble bath), amazing hotel gym that is open 24 hours a day, great buffet breakfast with omelet station, lots of English channels on the television, great price and great customer service, there is no other hotel for us during our Abu Dhabi staycations.

Dear Mr. Lee, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall pleased with your stay and were satisfied with our room features, facilities, and buffet breakfast during your visit. It is also a delight to see that you were impressed by our team's hospitality and guest services. Thank you for your wonderful feedback, and it will be our pleasure to welcome you again soon. Best regards, Souffian Zaeraoui General Manager

good

Customer review rating 4.4/5

Khaled Families - 11/04/2019 AccorHotels certified review

walls and room carpets need to be clean, breakfast look like lunch and 4 days no any changes, every thing was repeating! check inn was so late, we came on time but the room wasn't ready and we had a meeting so we left, we had plan to change our dresses before meeting since we came from Ajman but because the room wasn't ready we couldn't!

Dear Mr. Khaled, Thank you for your feedback following your stay at the Novotel Abu Dhabi Al Bustan. It is regrettable that we were not able to meet your full satisfaction during your visit. Please accept our sincere apologies. Rest assured, remedial actions will be taken by the relevant departments to improve in noted shortfalls. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We earnestly hope that you will give us the opportunity to serve you better in the near future. Sincerely, Souffian Zaeraoui General Manager

Satisfied

Customer review rating 4.4/5

Carlito B. P. Solo - 11/04/2019 AccorHotels certified review

Nice and clean room, the staff are courteous and with a smile to assist you

Dear Mr. Carlito B. P., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were happy with our rooms and impressed by the team's hospitality and guest services during your visit. Thank you for your wonderful comments, and it will be our pleasure to welcome you again on your return. Best regards, Souffian Zaeraoui General Manager

It was better

Customer review rating 4.4/5

Ahmef Families - 11/04/2019 AccorHotels certified review

Customer service was rude they threatened me. And they argued with me for an issue that was not my faul. I asked for an extra blanket at 9:30 pm and received it at 12 am. Asked for tooth brush and didn't get. I complained this issue at the reception but i didnt get the apology i was looking for. All i got is a free coupon for a drink. Other than that everything is excellent

Dear Mr. Ahmed, Thank you for bringing your concerns to our attention. We are sorry that your overall experience did not meet your full satisfaction. Please accept our sincere apologies for the inconvenience caused. Rest assured, your comments have been brought to the relevant departments for corrective actions and improvements. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We earnestly hope that you will give us the opportunity to serve you better in a future stay. Sincerely, Souffian Zaeraoui General Manager

Stay was excellent

Customer review rating 4.4/5

Karthi K. M. Families - 11/04/2019 AccorHotels certified review

We as a family love staying in Novotel Al bustan. The experience is made special because of lovely staff you have. Special mention about Ms Sabina Kola the duty manager. She’s just fantastic.

Dear Mr. Karthi Kumar M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. We are delighted to know that you and your family love staying with us. Sabina will surely be all smiles by your kind compliments. Thank you for your wonderful comments, and it will be our pleasure to welcome you again in the near future. Best Regards, Souffian Zaeraoui General Manager

Worth it!

Customer review rating 4.4/5

Isabel Families - 06/04/2019 AccorHotels certified review

This is our second stay at Novatel and will definitely be our hotel of choice when we are in Abu Dhabi. It is affordable, the pool is great and the breakfast offers so much.

Dear Ms. Isabel, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were satisfied with your stay. It is also a pleasure to note that you were pleased with our pool and breakfast during your visit. Thank you for your splendid comments, and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Mostly nice experienced

Customer review rating 4.4/5

Maria Families - 06/04/2019 AccorHotels certified review

Good

Dear Ms. Maria, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. It will be our pleasure to welcome you again in the near future. Best Regards, Souffian Zaeraoui General Manager

It was a comfortable and pleasant stay.

Customer review rating 4.4/5

Md. M. S. Couples - 05/04/2019 AccorHotels certified review

Staff was very kind & welcoming. Very fast service upon arrival at reception. Room was very clean & rest room hygenic. Good view of the sea & city from 14th floor. Looking forward to visit again 8n near future.

Dear Mr. Md. Muneeruddin S., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. We are delighted that you were happy with our accommodations, as well impressed by our team's hospitality and service attitude during your visit. Thank you for your magnificent comments, and we look forward to welcoming you back very soon. Best regards, Souffian Zaeraoui General Manager

Royal

Customer review rating 4.4/5

Ashiq N. M. F. Business - 04/04/2019 AccorHotels certified review

Good

Dear Mr. Ashiq nowfal Mohamed f., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have met your expectations during your stay. Looking forward to welcoming you again in a future visit. Best regards, Souffian Zaeraoui General Manager

Wonderful

Customer review rating 4.4/5

Abdulla A. Business - 04/04/2019 AccorHotels certified review

Everything was good and amazing. staff was helpful especially apreciate the help and effort by Javed at reception .

Dear Mr. Abdulla A. Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted to have met your expectations during your stay. I will make sure to pass on your kind compliments to Javed of our reception team. Your kind compliments will surely cheer and serve as an inspiration to him and to the rest of the team. Thank you for your wonderful comments and we look forward to welcoming you again in a future visit. Best regards, Souffian Zaeraoui General Manager
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