Hotel - Novotel Abu Dhabi Al Bustan
Novotel Hotel Novotel Hotel

Novotel Abu Dhabi Al Bustan Hotel

4.5/5 748 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 156.60 AED Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Private beach (Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

  • 361 rooms
  • 250 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 13 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 3,481 reviews

Our guest reviews for Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 748 reviews
Anonymous Business - 12/07/2018 AccorHotels certified review
« Perfect service, tasty foods and clean rooms »

The hotel serves its clients professionaly. The location is ideal. Spaceous rooms. Just noticed that the rooms with smoking option has to be ventilated from the smell of the smokes.

Satnam S. Business - 12/07/2018 AccorHotels certified review
« Good »

It was good experience to be there . My stay was so long . All the staffs are so good and specially house keeping and pepper restaurant staffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Satnam S., Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. It is also a pleasure to see that you were impressed by the hospitality of the team especially the Housekeeping and Pepper team. I am sure that your kind compliments will cheer and serve as an inspiration in our ongoing efforts to satisfy our guests. Thank you for your wonderful comments and we look forward to welcoming you again in the near future. Best Regards, Bruno Debray General Manager

Zahir A. B. Families - 11/07/2018 AccorHotels certified review
« Was good »

It was good but didn’t like the breakfast much & the housekeeping taking long to come

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zahir Al B., Thank you for staying with us. We are glad that your stay was overall pleasant despite shortfalls in some areas. Your comments have been noted and remedial actions will be taken. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Best Regards, Bruno Debray General Manager

Edward Business - 11/07/2018 AccorHotels certified review
« Nice hotel, poor experience in some areas »

The front desk staff at check-in was very pleasant and accommodating. However other parts of the stay were less than enjoyable. There was no room service menu in the room, so we called and asked for one. It took almost 45 minutes, and a follow-up call to finally receive one. When we called to order, we would be told that this item is not available. We would select another, and be told that this was not available either. This happened with 4 selections. I questioned why they have a menu when it does not reflect what's available. The next morning, getting the car from the valet was a NIGHTMARE! So disorganized, cars left everywhere, looked like one person was working there. It took 25 minutes for my car to be brought out, and during that time, others that came after me and handed their ticket, received their car. Very frustrating. At checkout, the amounts seemed to be charged to the wrong bill (one was mine and one was the company's). I brought this up but was told that it was done properly. Sure enough, I got 3 calls during that day to say there was an error and they need to charge my credit card again, or risk having to pay it themselves. I found this to be in poor taste!!! As an Accor member, I expect a far better experience from Novotel.

Elizabeth M. Couples - 11/07/2018 AccorHotels certified review
« Hotel and staff excellent could not fault anything »

We had amazing service and just loved the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Elizabeth M., Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. It is also a pleasure to see that you were happy with our accommodations as well impressed by the staff hospitality and guest services during your visit. Thank you for your wonderful comments and it will be our pleasure to welcome you back in the near future. Best Regards, Bruno Debray General Manager

Nasser M. A. Solo - 10/07/2018 AccorHotels certified review
« Thank you Miss Rania Receptionist for great assist »

Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and advice. My Stay was totally perfect from the time i enter the hotel till the time i left, i spent a great time specially with Miss Rania at Reception, she really did great job , my stay was nice thanks to her help and quick response , i definitely recommend this hotel to my family and friends .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nasser Mohammed A., Thank you for staying with us. We are delighted that you were pleased with our accommodations and impressed with the guest services and hospitality. I am sure that Rania will be elated by your kind compliments and it will also serve as an inspiration to the entire team. Thank you for your wonderful feedback and for recommending us to your family and friends. We look forward to the pleasure of welcoming you again soon. Best Regards, Bruno Debray General Manager

Mohamed F. M. Solo - 09/07/2018 AccorHotels certified review
« Valet parking huge delay »

The hotel is really well constructed with perfect design , and the room was very clean and well accomodated but the worst thing was the valet parking , as i had to wait more than 30 minutes waiting for my car to arrive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mohamed Fathy M., Thank you for staying with us. We are glad that you were overall satisfied with your stay and was pleased with our hotel and room features. Nevertheless, we are sorry about your experience with the valet parking service. Please rest assured that we are taking the necessary steps in order to efficiently manage the operations especially during the busy periods. Allow me to express my apologies for any inconvenience caused. Thank you for your valuable feedback and we look forward to serving you better in the near future. Best Regards, Bruno Debray General Manager

Gaby Couples - 09/07/2018 AccorHotels certified review
« Good facility.. needs improvement in several aspects.. »

The hotel is comfortable... the breakfast is good.. However, on a Thursday afternoon there were only 2 check-in counters working and the queue was long... The same applies to the Valet department where the guys are doing their best but were not coping with the large queues. After waiting for 15 minutes, I decided to go get the car myself..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gaby, Thank you for staying with us. We are glad to note that you had a comfortable stay and was satisfied with our buffet breakfast. Nevertheless, we have noted your feedback regarding the reception and valet parking during your visit. Rest assured, we are taking the necessary steps in order to efficiently manage busy periods and avoid such situations in the future. Please accept our sincere apologies for the inconvenience caused. Thank you for your valuable feedback and we hope that you will give us the opportunity to serve you better in a future stay. Sincerely, Bruno Debray General Manager

Cecilia M. Families - 09/07/2018 AccorHotels certified review
« Room cleanliness needs improvement »

Incomplete toiletries, blanket and beddings. Not provided immediately considering that we have indicated already the no of guests that will occupy the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Cecilia M., Thank you for staying with us. We regret not being able to meet your full satisfaction during your stay. Kindly be informed that additional toiletries and linen are available upon request through our housekeeping. Nevertheless, your comment on the room cleanliness has been addressed with our housekeeping team for remedial actions. Please accept our sincere apologies. We very much appreciate your kind feedback and hope to serve you better in a future visit. Sincerely, Bruno Debray General Manager

Sherif Couples - 09/07/2018 AccorHotels certified review
« High level of hospitality »

It was very nice. I travelled from alain just to stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sherif, We are happy to see that you went all the way from Al Ain to stay with us and was extremely pleased with the hospitality during your visit. Thank you for such great feedback and we can't wait to welcome you again on your return. Best Regards, Bruno Debray General Manager

John D. Business - 09/07/2018 AccorHotels certified review
« Functional for business purposes. »

Hotel provides a functional location to base a business visit to Abu Dhabi with good road links to all parts of the city and the surrounding locations. Taxis are plentiful and always available on demand directly outside the hotel. Cleanliness is very good around the hotel and rooms are promptly serviced daily by floor staff as they are vacated by guests. Check-in staff whilst helpful and welcoming, are frequently not always available in sufficient numbers to deal with busy periods as peak flight numbers arrive at the airport. Also, a number of junior check-in/managerial staff are placed on the desks at peak times of arrival and/or departure who have neither the hotel systems knowledge or authority to process guests speedily as they have to constantly seek advice or guidance. Breakfast is good and represents good value for money but the evening meals are expensive for what they are.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. John D., Thank you for reviewing Novotel Abu Dhabi Al Bustan following your visit. We are glad that our hotel meets your requirement for business purposes. Likewise, we are delighted that you were overall satisfied with your stay and were pleased with our location, accommodations, housekeeping cleaning services and satisfied with our buffet breakfast. Your constructive feedback is very much appreciated. Rest assured, areas that need improvement have been noted and we will take the necessary remedial actions will be taken. Thank you for your comments and we hope to welcome you again on your next visit. Best Regards, Bruno Debray General Manager

Alaa A. F. Families - 09/07/2018 AccorHotels certified review
« Awesome »

It was really amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Alaa abdel f., Thank you for staying with us. We very much appreciate your positive feedback and delighted to see that you had an amazing and awesome stay. Thank you for your wonderful comments and it will be our pleasure to welcome you back very soon! Best Regards, Bruno Debray General Manager

Waqas Friends - 08/07/2018 AccorHotels certified review
« Overall was okay not too great »

Stay was good, check in and check out was good but room AC was not cooling well and fan speed was less maybe the blower was blocked It took more than hour to get it to moderate temperature Rest everything else was clean, tidy and functional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Waqas, Thank you for staying with us. We regret not being able to meet your full satisfaction during your visit. Your comment regarding the A/C has been addressed with our Engineering team for rectification. Please accept our sincere apologies for the inconvenience caused. Thank you for your valuable feedback and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, Bruno Debray General Manager

Osama A. Families - 08/07/2018 AccorHotels certified review
« my pleasant staying in novotel hotel »

every time feel more comfortable to hotel and all stuff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Osama A., Thank you for staying with us and for your wonderful feedback. It is a pleasure to see that you had a comfortable stay and was impressed by our staff hospitality during your visit. We greatly appreciate your positive comments and look forward to welcoming you back very soon. Best Regards, Bruno Debray General Manager

Ibrahim Families - 08/07/2018 AccorHotels certified review
« Excellent experience »

It's was a pleasant stay. The staff was very welcoming and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ibrahim, Thank you for staying with us. We are delighted that you were pleased with your stay and was impressed by the staff's hospitality during your visit. Thank you for your comments and we look forward to welcoming you again very soon! Best Regards, Bruno Debray General Manager

Stephen W. Solo - 08/07/2018 AccorHotels certified review
« Good experience »

Short stay, room nice, no complaints

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stephen w., Thank you for your positive feedback. It is a delight to see that you were pleased with your experience during your stay. Thank you for your kind comments and we look forward to welcoming you again. Best Regards, Bruno Debray General Manager

Bernard_felix Business - 08/07/2018 AccorHotels certified review
« great experience in Novotel Al Bustan »

The crew was very hospitable, from valley parking, reception, room service etc. It is really worth to comeback and enjoy their service again...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. bernard_felix, Thank you for staying with us. We are delighted that you were impressed with our team's hospitality during your visit. Such comments serve as an inspiration in our ongoing efforts to satisfy our guests. We very much appreciate your positive feedback and look forward to the pleasure of welcoming you on your return. Best Regards, Bruno Debray General Manager

M. C. M. Business - 08/07/2018 AccorHotels certified review
« very good »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M. Chams M. Thank you for your positive rating. We are delighted to have met your expectations during your visit. It will be our pleasure to welcome you again. Best Regards, Bruno Debray General Manager

Polly Solo - 08/07/2018 AccorHotels certified review
« good »

checkin good. booking through accor -they lied and said my credit card would be charge any time from booking until i stay at hotel. then i find out at reception that this was not so- i was to pay when i arrived.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. polly, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your kind feedback and glad that you were overall pleased with your stay. Thank you for your comments and we look forward to welcoming you back in the near future. Best Regards, Bruno Debray General Manager

Ahmed Families - 07/07/2018 AccorHotels certified review
« Good hotel »

The room is great with sofa bed. But the valet parking was terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed, Thank you for staying with us. We are glad to see that you were overall pleased with our stay and was satisfied with our room feature especially the sofa bed. Nevertheless, we are sorry about your disappointment with our valet service. Please rest assured that we are taking the necessary actions to improve in this shortfall and value your kind feedback. Thank you again for your comments and we hope that this does not deter you from visiting us again in the near future. Sincerely, Bruno Debray General Manager

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