Hotel - Novotel Abu Dhabi Al Bustan
Novotel Hotel Novotel Hotel

Novotel Abu Dhabi Al Bustan Hotel

4.5/5 964 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Deep sea fishing/Sea fishing
    • Jet skiing
    • Kayaking
    • Pedal boat
    • Private beach (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center
    • Water skiing
    • Wind surfing facilities
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Horse riding
    • Jogging track (Nearby)
    • Skating rink
    • Squash court

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

  • 361 rooms
  • 279 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 13 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,991 reviews

Our guest reviews for Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 964 reviews
Redy S. Families - 11/12/2018 AccorHotels certified review
« Comfortable »

It was a good experience, a comfortable hotel, good facilities, and quite an area. But the breakfast menu is bored. The same menu every day for staying more than 3 days is awful. The other thing was bit annoying when the receptionist offer me the buffet dinner, saying about International Menu but unfortunately the night I was paying for Indian food, so was not really enjoy the food. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Redy S., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that you had a comfortable stay and were pleased with our accommodations and facilities. Nevertheless, we are sorry that the food fell below your expectations. Rest assured, our Kitchen team will take the necessary actions to address your comments. Likewise, your feedback on the reception has also been brought to the attention of our Front Office team for remedial actions. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. Once again our apologies for the shortfalls, and we hope that you will give us the opportunity to serve you better in a future visit. Best regards, Bruno Debray General Manager

Srinivasan Families - 10/12/2018 AccorHotels certified review

It was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Srinivasan, Thank you for your comment following your stay at the Novotel Abu Dhabi Al Bustan. We are glad that you were overall pleased with your stay. Many thanks for your feedback, and we look forward to serving you better in the near future. Best regards, Bruno Debray General Manager

Yen Solo - 10/12/2018 AccorHotels certified review

It was fine. Nothing fancy. Though room given has no nice view outside. Overall experience was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Yen, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that your stay was overall pleasant. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future stay. Best regards, Bruno Debray General Manager

M Families - 09/12/2018 AccorHotels certified review
« Mr »

Good at all But water at swimming pool was very cold And i claim to the staff .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were overall pleased with your stay. Kindly be informed that we keep the pool temperature at 32 degrees Celsius during this season and will regularly monitor to make sure that it is so. Thank you for your comments and we look forward to having you with us again soon. Best regards, Bruno Debray General Manager

Anonymous Families - 09/12/2018 AccorHotels certified review
« Nice stay »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. Looking forward to welcoming you again in the near future. Best Regards, Bruno Debray General Manager

Business - 09/12/2018 TripAdvisor review
« Nice Place for Business Travellers »

What I like about this hotel is the practicality of everything from check in to the rooms up to the check out process. The rooms are simple, quiet and clean. The sleeping experience is excellent. The hotel facilities are very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed B, Thank you for leaving a review about your stay at the Novotel Abu Dhabi Al Bustan. It is a pleasure to receive such positive feedback. We are delighted to have met your expectations during your stay. Many thanks for your wonderful comments, and we hope to welcome you again in the near future. Best regards, Bruno Debray General Manager

Abdul A. Business - 08/12/2018 AccorHotels certified review
« It’s not cleaned »

There’s bags inside the room. Even the floor it’s not clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abdul A., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are sorry that your overall experience fell below your expectations. Allow me to express my sincere apologies. Please rest assured that our Housekeeping team will take the necessary remedial actions to address your comments and avoid such issues in the future. Thank you for your feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. Once again our apologies. We look forward to serving you better in a future visit. Sincerely, Bruno Debray General Manager

Claude Business - 08/12/2018 AccorHotels certified review
« Very comfortable stay »

Room very clean and comfortable. Nice staff, smooth check in / out. Only would expect warmer reception and service at breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Claude, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you had an overall pleasant and comfortable stay. Your comments on the reception and breakfast service have been noted and addressed with the relevant departments for appropriate actions. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to serving you better in a future visit. Best regards, Bruno Debray General Manager

Ahmed E. Business - 07/12/2018 AccorHotels certified review
« Great Experience »

I stayed for 4 night for a business trip. The hotel location and facilities are very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed E. Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with our location and facilities during your visit. Thank you for your comments and we look forward to welcome you again to another great experience. Best Regards, Bruno Debray General Manager

Anonymous Business - 07/12/2018 AccorHotels certified review

I was booked my reservation through online booking.com. But when I arrived at the hotel, receptionist tell me there was no booked with my name. Although in the end this problem was solved, it was not a nice experienced. Fortunately the room is good, breakfast is good and the staffs are nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are glad that your stay was overall pleasant despite your experience during your check-in. Allow me to express my sincere apologies for any inconvenience caused. Nonetheless, it is a delight to note that you were happy with our rooms and team's hospitality, as well satisfied with our buffet breakfast during your visit. Thank you for your kind feedback. It is important to us in our ongoing efforts to improve the level of our services and enhance guest experience. We look forward to welcoming you again in the near future. Best regards, Bruno Debray General Manager

Traveller :. ). Solo - 07/12/2018 AccorHotels certified review
« Abu Dhabi's one of the TOP hotel »

Great Relaxed Met all expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveller : ), Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your visit. Looking forward to welcoming you to another relaxing stay. Best regards, Bruno Debray General Manager

Mr. K. R. Couples - 07/12/2018 AccorHotels certified review
« Very pleasant and enjoyable stay »

Very polite and helpfully staff, good facilities at the hotel with lovely clean rooms with pleasant views. Would definitely stay at the hotel on our next visit to Abu Dhabi.

Our hotel has responded to the review
Our hotel has responded to the review

Dea Mr. Kenay R. We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. We are glad to see that you had an enjoyable stay and were pleased with our accommodations and team's hospitality during your visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Bruno Debray General Manager

Hadi Business - 06/12/2018 AccorHotels certified review
« great Stay »

First of all I'd like to thanks all staff for their kindness and especially Mrs. Sabina for her kind attention and warm welcoming I want to draw your attention that you have a lot of offers in restaurants in the hotel why you don't put papers " hard copy " inside the room ? and send us email like in Thursday or Friday you have special offers or for Christmas or any occasions Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hadi, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were well pleased with our team's hospitality and guest service attitude during your visit. Sabina will surely be all smiles by your special mention and kind compliments. We very much appreciate your suggestions and will consider it in future activities. Thank you for your wonderful comments and it will be our pleasure to welcome you again to another great stay. Best regards, Bruno Debray General Manager

Sadaf G. Families - 06/12/2018 AccorHotels certified review
« Great stay at Novotel! »

Commendable service by the staff at Novotel. Highly recommended!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sadaf G., Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were well pleased with team's hospitality and guest service attitude during your visit. Thank you for your wonderful comments and for highly recommending us. It will be our pleasure to welcome you again to another great stay. Best regards, Bruno Debray General Manager

Amit A. Business - 06/12/2018 AccorHotels certified review
« Dissapointing »

Sad most non hospitable unprofessional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Amit a., Thank you for your kind feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are sorry that your overall experience fell below your expectations. Thank you for your comments and we hope that you will give us the opportunity to serve you better in future visit. Sincerely, Bruno Debray General Manager

A. B. Solo - 06/12/2018 AccorHotels certified review
« Novotel Hotel »

Fantastic experience, excellent room, fast wireless

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A. B., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are glad that you were pleased with our rooms and WiFi services during your visit. Looking forward to welcoming you again to another fantastic stay. Best Regards, Bruno Debray General Manager

Anonymous Business - 02/12/2018 AccorHotels certified review
« Lack of skill »

In general service was great as long as basic finance was not involved. From being shown away at breakfast and told not included in booking, go back with proof and then just told, sorry a mistake was made when you check in???? And final as to leave the hotel to see that you are double charged for car services did not make me feel positive to return in future. It is a shame that basic financial skill development is missing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies for the inconvenience caused. Rest assured, the concerned department is taking the necessary actions to avoid issues with the breakfast packages. Regarding the car services, kindly be informed that it was charged accordingly including the waiting hours. Thank you for your feedback. It is important to us in our ongoing efforts to improve the level of our services and meet our guest expectations. Once again our apologies, and we earnestly hope that you will give us the opportunity to serve you better in the near future. Sincerely, Bruno Debray General Manager

Stuart Solo - 01/12/2018 AccorHotels certified review
« Love this hotel »

Everyone in the hotel is so warm and welcoming, the hotel is fantastic but the employees are the real stars. It’s always such a pleasure to stay at the Novotel and feel like you’re at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stuart, Thank you for staying at the Novotel Abu Dhabi Al Bustan. It is a pleasure to note that you were well impressed with the team's hospitality and guest services during your visit. Knowing that we were able to make you feel at home during your stay is truly rewarding. Thank you for your lovely comments. It will surely serve as an inspiration to the team. We look forward to having you with us again soon. Best regards, Bruno Debray General Manager

Na Families - 01/12/2018 AccorHotels certified review
« Super »

It was good. But I missed online check-in which was available in earlier stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. na, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. Looking forward to having you with us again soon. Best Regards, Bruno Debray General Manager

Moustafa S. Business - 30/11/2018 AccorHotels certified review
« Mr Moustafa »

Very good stuff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Moustafa, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with our team's hospitality during your visit. Thank you for your wonderful comments and it will be our pleasure to welcome you again in the near future. Best Regards, Bruno Debray General Manager

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