Novotel Abu Dhabi Al Bustan Hotel 4 stars

TripAdvisor rating 4.5/5 1,351 reviews
Novotel Abu Dhabi Al Bustan
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+ 25 Services
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Hotel extras

  • 20 minutes' drive from Abu Dhabi Int'l Airport

  • Outdoor swimming pool

  • Private indoor car park

  • Free WIFI

  • Spa and fitness facilities

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (Nearby)
  • Tennis
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Abu Dhabi Al Bustan

Shk. Rashid Bin Saeed
St / Rabdan St
P.O. Box 95208

abu dhabi
united arab emirates

Tel: +97125016444

Fax: (+971)2/5016333

Contact email

Check-in from 14h00

Check out up to 12h00

  • AD Bus Station :   1 Bus terminal

  • By plane

    ABU DHABBI At 24km / 14.91 miles

GPS :24.42938, 54.42929

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

Superior Room with 1 queensize bed and sofa

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: Pool side, Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with 1 double bed and 1 sofa

  • Max. number of persons: ‌4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with 1 double bed and sofa

  • Max. number of persons: ‌4
  • Area: From 55
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

PEPPER ALL DAY DINING

Type of cuisine: International

All day dining restaurant serving authentic Arabic, Indo South and Mediterranean cuisine from live cooking station.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MELLOW CAFE

Type of cuisine: Cafe

Offering early bird continental breakfasts and all day healthy treats. French pastries as signature items.

Lunch

07:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CHOICE CUT STEAK HOUSE

Type of cuisine: Other cooking style

Steak house restaurant staging charcoal grill with meat cuts, sea products and rotisserie.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WAVES POOL BAR

Photo non contractuelle / Strictly non binding

Nestled just next to the pool area, with sweeping views over Abu Dhabi, Waves is the perfect spot to reward yourself after swimming some laps or working out in the state-of-the-art fitness centre.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,035 m²

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 750 people

Find out more

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,567 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,351 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Novotel Abu Dhabi Al Bustan

TripAdvisor rating 4.5/5

Leria M Business - 15/07/2019 TripAdvisor review

The overall service was very good. I was happy with the valet parking and it was the perfect location for my trip to the U.S. embassy. Also, I was impressed with the politeness of the staff at the check-in desk. Breakfast was also a very pleasant experience. Not very happy with the carpet in the room.

Dear Leria M, Thank you for sharing your experience at the Novotel Abu Dhabi Al Bustan here on TripAdvisor. We are pleased that you were satisfied with our location, guest services, and buffet breakfast, as well impressed with the hospitality and service attitude of our Reception team. Nevertheless, we are sorry to hear that you were not happy with the room carpet. Your feedback has been shared with the relevant departments for appropriate actions. Many thanks for your kind comments, and we look forward to welcoming you again in the near future. Best regards, Souffian Zaearoui General Manager

Very good

Customer review rating 4.4/5

Shyam M. Business - 12/07/2019 AccorHotels certified review

Good rooms and breakfast and value for money

Dear Mr. Shyam M., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are glad that you were happy with your stay and were pleased with our rooms as well satisfied with our buffet breakfast during your visit. Many thanks for your kind comments and we look forward to welcoming you again soon. Best regards, Souffian Zaeraoui General Manager

EXCELLENT

Customer review rating 4.4/5

Hamzeh Business - 12/07/2019 AccorHotels certified review

IT IS VERY GOOD

Dear Mr. Hamzeh, Thank you for your positive rating following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay. It will be our pleasure to welcome you again soon. Best regards, Souffian Zaeraoui General Manager

Strange bad experience

Customer review rating 4.4/5

Yahya Business - 09/07/2019 AccorHotels certified review

I am a regular guest to the hotel and i notice a degradation in the services especially for the luggage service and cleaning

Dear Mr. Yahya , We sincerely appreciate the time you spent to share your comments following your stay at the Novotel Abu Dhabi Al Bustan, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Rest assured, necessary actions will be taken by our Bell Desk and Housekeeping team to improve in observed service shortfalls. Once again our apologies, and we earnestly hope that you will give us the opportunity to serve you better in a future stay. Sincerely, Souffian Zaeraoui General Manager

Amazing

Customer review rating 4.4/5

Anonymous Solo - 09/07/2019 AccorHotels certified review

It was an amazing experience withNovotel team as usual. Special thanks to Hamza for his excellent service following by Gamal Hicham and Anara. Thank you team Novotel.

Dear Mr. N, Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that you had a great experience during your visit and were well impressed by the hospitality and guest service of the team. I am sure that Hamza, Anara, Gamal and Hicham will be cheered by your kind compliments and words of appreciation. Many thanks for your marvelous comments and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

Ms.

Customer review rating 4.4/5

Judith Families - 07/07/2019 AccorHotels certified review

Mr Javed from reception was very accomodating and helpful. Room was clean and tidy, Housekeeping was also polite. It was my Mom's birthday and she really enjoyed our stay specially the the pool, jacuzzi and sauna. We also enjoyed our breakfast, it was palatable and and there were lot's of food choices..

Dear Ms. Judith, Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We would like to take this opportunity to wish your mom a belated happy birthday. We are delighted that you were pleased with our rooms, buffet breakfast, and wellness facilities. It is also great to see that you were very much impressed by the hospitality and guest service of Javed and the Housekeeping. I am sure that your special mention and compliments will cheer and inspire them. Many thanks for your marvelous comments, and we look forward to having you with us again soon. Best regards, Souffian Zaeraoui General Manager

It is Ok. Reception never answers the phone. Tried over 15 times over 3 days

Customer review rating 4.4/5

Imad A. Business - 07/07/2019 AccorHotels certified review

Rooms are clean and satisfactory. Reception staff not very responsive. Cannot reach anyone at the hotel by phone (even for wake up calls)

Dear Mr. Imad A., We were very disappointed to read your experience during your stay here at the Novotel Abu Dhabi Al Bustan, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. Rest assured that we will take corrective actions to address your comments on the non-responsiveness to calls of the team. Nevertheless, we are glad that you were pleased with our rooms. Once again our apologies. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to regain your confidence in us. Sincerely, Souffian Zaeraoui General Manager
Customer review rating 4.4/5

Anonymous Business - 07/07/2019 AccorHotels certified review

Excellent experience

Dear Mr. A, Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that your experience during your visit was to your expectations. It will be our delight to have you again with us. Best regards, Souffian Zaeraoui General Manager

Good

Customer review rating 4.4/5

Sunil N. Families - 07/07/2019 AccorHotels certified review

Very good and value for money

Dear Mr. Sunil n., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. It will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

Very nice

Customer review rating 4.4/5

Noel Families - 07/07/2019 AccorHotels certified review

Room is very large and the hotel is very clean.

Dear Mr. Noel, Thank you for staying at Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with our rooms and hotel upkeep during your visit. Thank you for your marvelous comments, and it will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

Mrs B M.

Customer review rating 4.4/5

Bronwin Business - 07/07/2019 AccorHotels certified review

Always please with my stay at the novotal

Dear Mrs. B M., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and delighted that you were pleased with your stay. Looking forward to welcoming you again on your next visit. Best regards, Souffian Zaeraoui General Manager

Happy

Customer review rating 4.4/5

Umar Friends - 07/07/2019 AccorHotels certified review

I’m feeling good. No one disturb for checking out. And have a good rate too much facilities

Dear Mr. Umar, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. It will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

Loving it

Customer review rating 4.4/5

Liezel Families - 06/07/2019 AccorHotels certified review

Very good

Dear Ms. Liezel, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were pleased with your stay. It will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager
Customer review rating 4.4/5

Karim Families - 06/07/2019 AccorHotels certified review

Special regards and thank you to all staff in the restaurant Great people and helpful

Dear Mr. Karim, We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. We are delighted that you were well impressed by our Pepper team's hospitality and guest service during your visit. I am sure that they will be grateful for your kind compliments. Thank you for your lovely comments, and we look forward to welcoming you back very soon. Best regards, Souffian Zaeraoui General Manager

Good

Customer review rating 4.4/5

Khan M. Business - 05/07/2019 AccorHotels certified review

Limited food items on the restaurant , Location is not easy accessible No night club

Dear Mr. Khan M., Thank you for your feedback following your stay at the Novotel Abu Dhabi Al Bustan. We regret that your overall experience did not meet your full satisfaction. Please accept our sincere apologies. Please rest assured that our Kitchen team will take the necessary actions to address your comment on the variety of food items. Many thanks for your feedback, and we hope to serve you better in the near future. Sincerely, Souffian Zaeraoui General Manager

Very satisfied

Customer review rating 4.4/5

Carlos Couples - 05/07/2019 AccorHotels certified review

The overall experience was up to standard.

Dear Mr. Carlos, Thank you for staying at the Novotel Abu Dhabi Al Bustan. We very much appreciate your positive feedback and glad that you were very satisfied with your stay. It will be our pleasure to welcome you again in the near future. Best regards, Souffian Zaeraoui General Manager

Achieved purpose with minimal disruption

Customer review rating 4.4/5

L P. R. Couples - 04/07/2019 AccorHotels certified review

Clean, friendly and helpful staff (Reception / Café / Bar / Restaurant / Housekeeping)

Dear L P R., Thank you for your feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are glad that you were pleased with our accommodations and well impressed by the hospitality and guest service provided by our team during your visit. Many thanks for your marvelous comments, and we look forward to welcoming you back very soon. Best regards, Souffian Zaeraoui General Manager

Unorganized

Customer review rating 4.4/5

Dhaval M. Business - 03/07/2019 AccorHotels certified review

nobody answers when will call reception specially night time. it's a big issue coz reception needs to be quick to answer calls in case if anyone has medical emergency they can be helped on time. please try to get this issue rectified

Dear Mr. Dhaval m., Thank you for your feedback following your stay at the Novotel Abu Dhabi Al Bustan. We were very disappointed to read your experience during your stay, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. I am sure that our Front Office team will take remedial actions to address your comments. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay. It is our hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Sincerely, Souffian Zaeraoui General Manager

Average,

Customer review rating 4.4/5

Anonymous Families - 01/07/2019 AccorHotels certified review

No porter to help with luggage Water bottles, towels etc missing TV - not clear how to switch it on Water at very low pressure Staff not very helpful

Dear Mr. JK, We sincerely appreciate the time you spent to share your comments following your stay at the Novotel Abu Dhabi Al Bustan, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Rest assured, the relevant departments will take the necessary actions to improve observed shortfalls. At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We earnestly hope that you will give us the opportunity to serve you better in the near future. Sincerely, Souffian Zaeraoui General Manager
Customer review rating 4.4/5

Raef R. Families - 01/07/2019 AccorHotels certified review

very good. helpful staff . reasonable prices . very god location. nearby restaurants and supermarket

Dear Mr. Raef R., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. We are delighted that you were pleased with our location, accommodations and nearby conveniences, as well impressed by our team's service attitude during your visit. Thank you for your wonderful comments, and we look forward to welcoming you back very soon. Best regards, Souffian Zaeraoui General Manager
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